VTech Cordless Telephone VT 40 2420 User Manual

Table Of Contents  
2.Important Safety Instructions  
3.Introduction  
20. Speed Dial Memory  
20.  
21.  
21.  
21.  
To Program or Edit a Speed  
Memory Location  
To Delete a Speed Memory  
Location  
To Delete ALL Speed Memory  
Locations  
To Dial from Speed Memory  
4.  
5.  
Parts Check List  
Handset and Handset Charger  
Layout  
6.  
Base Unit Layout  
7.Getting Started  
7.  
7.  
Setup  
22.Advanced Operations  
Connection of Phone and  
Power Lines  
Installation of Battery Pack in  
Handset  
Charging of Handset Battery  
Pack  
System Programming  
Ringer ON/OFF  
Ringer Type  
Ringer Volume Control  
Handset and Base Unit  
Security Codes  
Handset ID  
Handset Name  
Hold Reminder  
Tone/Pulse  
22. Caller ID  
22.  
NOTES ABOUT CALLER ID  
& CALL WAITING CALLER  
ID  
8.  
8.  
22.  
Caller ID Display of Inbound  
Call  
9.  
23.  
23.  
23.  
Reviewing Caller ID Memory  
Dialing from Caller ID Memory  
Storing Caller ID Records into  
Speed Dial Memory  
Deleting a Single Caller ID  
Record  
10.  
10.  
10.  
10.  
24.  
24.  
11.  
12.  
13.  
13.  
13.  
14.  
14.  
14.  
15.  
15.  
15.  
16  
Deleting all Caller ID Records  
25. Visual Message Waiting  
Indication  
26. Transfer  
Flash Time  
26.  
26.  
Announced Transfer  
Blind Transfer  
Home Area Code  
Local Area Codes  
Line in Use Detection  
Auto Pick Up  
Handset Reset  
Base Reset  
27. Conference  
27.  
To Establish a 2 Handsets /  
1 Outside Line Conference:  
To Establish a 1 Handset / 2  
Outside Lines Conference:  
27.  
Do Not Disturb (DND)  
Wall Mounting  
16.  
28.Additional Information  
28. Headset Operation / Out of  
Range Indication  
29. Low Battery Warning / Spare  
Battery Charger  
30. Maintenance  
31. In Case of Difficulty  
33. Warranty  
17.Basic Operations  
17. Placing Calls  
17.  
17.  
18. Receiving Calls  
19. Mute  
19. Hold  
19. Intercom  
19.  
Live Dialing  
Pre-Dialing  
35. Technical Specifications  
36. FCC and IC Regulations  
To Establish an Intercom  
Call  
0
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The Handset and Handset Charger Layout  
Parts Check List  
1. Base Unit and power adapter  
2. Handset  
5. Wall Mount Bracket  
6. Telephone line cord (x2)  
7. Belt clip  
3. Handset Charger and power adapter  
4. Handset battery pack  
12. CID  
1. Antenna  
13. OFF  
2. Earpiece  
14. Headset Jack (2.5mm)  
15. SPEAKERPHONE  
16. MUTE  
3. Volume/Scroll Keys  
4. FLASH  
5. Line 1,2,3,4  
6. REDIAL  
17. CALLER  
18. INTERCOM  
7. HOLD  
19. Microphone  
8. Dialing Keys (0-9)  
9. FUNCTION  
10. PROG  
20. Spare Battery Charging Slot  
21. SPARE BATT LED  
22. HS CHARGING LED  
11. LCD Display  
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The Base Unit Layout  
Setup  
Connection of Phone and Power Lines  
• VT 40-2421 setup  
3
4
1. Plug the AC power adapter into an electrical outlet, and the DC connector  
into the back of the base unit.  
2. There are three modular telephone connections on the base unit L1/ L2, L3/  
L4 and an AUX dataport to allow direct connection of a fax or modem. The  
dataport is linked to the L2 connection only.  
3. Plug one end of the telephone line cord(s) into the jack(s) on the back of  
FRONT  
the base unit. Plug the other end of this cord into the wall jack.  
4. Plug the AC power adapter into an electrical outlet, and the DC connector  
into the back of the handset charger.  
5. Install handset battery and allow handset to charge for at least 15 hours  
initially.  
1
2
5
6
7
8
BACK  
• VT 40-2420 setup  
1. Plug the AC power adapter into an  
electrical ou tlet, and the DC  
connector into the back of the  
handset charger.  
2. Install handset battery and allow  
handset to charge for at least 15  
hours initially.  
1. Rubber Foot  
2. DC Connector  
3. Antenna  
5. L3/L4 Telephone Jack  
6. AUX Dataport Jack  
7. L1/L2 Telephone Jack  
8. Wall Mount Cover  
4. Power/ In use Indicator  
6
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Setup  
Setup  
System Programming  
Installation of Battery Pack in Handset  
Follow the steps below:  
The VT 40-2421 / 40-2420 is controlled by a sophisticated menu structure. To  
1
1.  
Remove the battery cover by  
p ressing on the ind ent and  
sliding downward.  
access the program mode, start with the handset in idle (off) mode and then  
press the PROG key. Use the (  
/
) volume keys to navigate through  
the menu, and the # key to make selections. At any time, you can press the  
OFF key to exit without saving changes. If you do not press a key for 30 seconds,  
the system will automatically exit program and return to idle mode.  
3
2.  
Place the new battery pack in the  
handset with the metal contacts  
aligned with the charge contacts  
in the battery compartment.  
Flow chart of program mode: If the handset is in idle (off) mode, press PROG.  
3.  
Replace the battery cover by  
sliding it upwards.  
MEMORY  
BASE RESET  
[
• To retu rn to the  
previous program  
mode, press key.  
• To exit p rogram  
mode, press OFF.  
[
]/[  
]
]
]/[  
Press [  
]
]
]
4.  
If the new battery pack is not  
alread y charged , p lace the  
handset in the handset charger,  
and allow it to charge for 15  
hours. After initial charge, a  
maintenance charge of 8 hours  
should be sufficient.  
]
]
]
CO LINE 1 RING  
O N ]/[  
HANDSET RESET  
[
[
]/[  
Press [  
2
CO LINE 2 RING  
ON ]/[  
AUTO PICKUP  
[
]
O FF  
[
]/[  
Press [  
The original Handset that is shipped with your VT 40-2421 system will be  
automatically registered to the Base. This Handset is HANDSET 1.  
CO LINE 3 RING  
ON ]/[  
LINE IN USE  
O N  
[
]
]
]
[
]/[  
]
As you register additional Handsets to the system, you should assign extension  
numbers in the following order: HANDSET 2, HANDSET 3, HANDSET 4,  
HANDSET 5, HANDSET 6, HANDSET 7, HANDSET 8, HANDSET 9,  
HANDSET 10, HANDSET 11, and finally HANDSET 12. See Handset ID and  
Handset Name.  
Press [  
]
]
CO LINE 4 RING  
LOCAL AREA CODE5  
ON  
[
]/[  
EMPTY  
[
]/[  
]
Press [  
LOCAL AREA CODE4  
RINGER TYPE  
Charging of Handset Battery Pack  
EMPTY  
[
]/[  
]
1
[
]/[  
The Handset of your VT 40-2421 cordless telephone is powered by a rechargeable  
battery pack. It charges automatically whenever the Handset is in the Charger.  
Press [  
]
]
HS SECURITY CODE  
EMPTY ]/[  
LOCAL AREA CODE3  
[
]
You should charge the battery pack for 15 hours when you first receive your  
phone. You may also need to charge the battery under the following conditions:  
EMPTY  
[
]/[  
Press [  
]
BU SECURITY CODE  
LOCATL AREA CODE2  
The low battery message is displayed:  
[
]/[  
]
EMPTY  
[
]/[  
]
The handset seems completely dead, the LCD  
is completely clear and does not activate when  
you press the keys.  
Press [  
]
]
]
Press [  
]
HANDSET ID  
LOCAL AREA CODE1  
01  
[
]/[  
]
EMPTY  
[
]/[  
]
Press [  
IMPORTANT:  
Press [  
]
]
HANDSET NAME  
HOME AREA CODE  
1.  
Do not dispose of a battery pack in a fire, the cell may explode.  
[
]/[  
]
EMPTY  
[
]/[  
]
]
2.  
Do not open or mutilate the battery pack. Toxic substances may be released,  
causing harm to eyes or skin.  
Press [  
Press [  
HOLD REMINDER  
FLASH TIME  
600ms  
3.  
Exercise care in handling battery packs in order to prevent an accidental  
short of the charge contacts, potentially causing the battery pack to  
overheat.  
30 SEC  
[
]/[  
]
[
]/[  
Press [  
]
Press [  
]
TONE/PULSE  
TONE  
4.  
Do not dispose of this battery pack into household garbage.  
[
]/[  
]
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Setup  
Setup  
Ringer ON/OFF  
Made sure that only HANDSET 01 has a battery  
pack installed. All other Handsets need to have  
their battery packs removed during this process.  
Access program mode  
Press the (  
RING  
) key until you see CO LINE 1  
Access program mode  
Press the (  
CODE  
) key until you see HS SECURITY  
Press the # key to change settings. The cursor  
will blink to the right of the current setting  
Press the # key to change settings. You will be  
prompted to PLS ENTER CODE, waiting for you  
to input a 6-digit security code. This security code  
is selected by you, so please choose a security code  
that you will remember. Also, record the HS  
SECURITY CODE in the space below for future  
reference.  
Use the (  
ONor OFF.  
/
) volume keys to select either  
Press the # key to confirm choice.  
PROGRAMMING SUCCESSFUL!is displayed.  
Repeat the above steps to set ringers for LINE  
2, LINE 3 and LINE 4  
SECURITY CODE:________________  
Use the number keys to enter the 6 digit HS  
Ringer Type  
SECURITY CODE (i.e. 123456, 223455, 000005, etc.)  
Access program mode  
Press the ( ) key until you see RINGER TYPE  
Press the # key to confirm choice  
PROGRAMMING SUCCESSFUL! is displayed.  
Press the # key to change settings. The cursor  
will blink to the right of the current ringer setting  
You now need to load the HS SECURITY CODEinto  
the Base Unit, using HANDSET 01. Please follow these  
steps:  
Use the (  
/
) volume keys to sample the  
four ringer types  
The Base Unit power should still be disconnected.  
Press the # key to confirm choice  
Access program mode  
PROGRAMMING SUCCESSFUL!is displayed, and  
Press the (  
CODE  
) key until you see BS SECURITY  
the selected ringer type will be played once.  
Reconnect the Base Unit power. Once the power  
is con n ected , you have only 10 seconds to  
complete the next step.  
Ringer Volume Control  
From the idle (off) mode press the (  
volume keys to select volume level LOW / MID  
/ HIGH  
/
)
With BS SECURITY CODEdisplayed on HANDSET  
01, press the # key. The HS SECURITY CODEhas  
now been loaded into the Base Unit.  
Handset and Base Unit Security Codes  
PROGRAMMING SUCCESSFUL! is displayed.  
If you fail in loading the HS SECURITY CODEinto  
the Base Unit, ERROR! PLS REGISTER AGAIN!  
is displayed, you have to repeat the above 6 steps  
to load into the Base Unit until PROGRAMMING  
SUCCESSFUL! is displayed.  
The VT 40-2421 is an advanced telephone system, which uses a unique 6-digit  
security code for operation. The VT 40-2421 Handset and Base unit are factory  
programmed with a default security code, which allows you use the system after  
charging.  
NOTE: When using multiple Handsets, you must assign a 6-digit system  
security code (shared by all Handsets and Base Unit), and each Handset must  
be assigned its own unique HANDSET ID (extension) number.  
Handset ID  
The VT 40-2421 system supports up to 12 extension handsets. In order to use  
the multiple handset capability of this product, you must first assign a 6-digit  
security code. Please refer to Handset and Base Unit Security Codes before  
proceeding with Handset ID.  
Assigning the Handset Security Code and Loading into the Base Unit  
Disconnect the AC power to the base unit.  
10  
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Setup  
Setup  
When multiple handsets are added to the VT 40-2421 system, you must first  
assign a unique ID (extension number) for each Handset, and then enter the  
system security code. Valid ID numbers are 01, 02, 03, 04, 05, 06, 07, 08, 09, 10,  
11 and 12.  
Hold Reminder  
The VT 40-2421 system has an option to activate a hold reminder, which plays  
a brief tone to alert you that a call is on hold. Each handset is programmed  
independently. All handsets linked to the system will be alerted at the selected  
interval (15sec, 30sec, 45sec, or 60sec) unless OFF is selected.  
CAUTION: Be careful not to assign the same Handset ID number to more than  
one Handset.  
Access program mode  
If you have not already selected a system security code, follow the steps  
in Handset and Base Security Codes above. Then do the following:  
Press the ( ) key until you see HOLD REMINDER  
Press the # key to change settings. The cursor will  
blink to the right of the current ringer setting.  
Access program mode  
Press the (  
) key until you see HANDSET ID  
Use the (  
/
) volume keys to cycle through  
Press the # key to change settings. The cursor will  
blink to the right of the current HANDSET ID  
setting  
the five options (15sec, 30sec, 45sec, 60sec, OFF).  
Press the # key to confirm choice  
You will be prompted to PLS ENTER ID NO  
PROGRAMMING SUCCESSFUL!is displayed.  
Use the number keys to enter the two digit ID  
code (i.e. 01, 02...12)  
Tone/Pulse  
Press the # key to confirm choice  
If you have touch tone service, do not change the setting of this mode. If you  
have rotary(Pulse) service, you have to access TONE/PULSE mode and set to  
PULSE.  
PROGRAMMING SUCCESSFUL!is displayed.  
Press the (  
CODES  
) key until you see HS SECURITY  
Access program mode  
Press the (  
) key until you see TONE/PULSE  
Press the # key. You will be prompted to PLS  
ENTER CODE, waiting for you to input the 6 digit  
security code you previously selected.  
Press the # key to change settings. The cursor will  
blink to the right of the current ringer setting.  
Use the number keys to enter the same 6 digit  
Use the (  
/
) volume keys to choose TONE  
HS SECURITY CODE for this VT40-2421 system.  
or PULSE  
Press the # key to confirm choice  
Press the # key to confirm choice  
PROGRAMMING SUCCESSFUL!is displayed.  
PROGRAMMING SUCCESSFUL! is displayed.  
Handset Name  
Flash Time  
If you want to assign a name for a handset, follow  
the steps below:  
This function is commonly used with service such as Call Waiting. The default  
setting for flash time is 600ms. It is unlikely that you will need to change this  
setting, however, if required you can adjust the flash time from 100ms to 900ms  
in 100ms intervals.  
Access program mode  
Press the ( ) key until you see HANDSET NAME  
Access program mode  
Press the # key to change settings. The cursor  
will blink to the right of the current HANDSET  
NAME setting.  
Press the (  
) key until you see FLASH TIME  
Press the # key to change settings. The cursor will  
blink to the right of the current setting.  
You will be prompted to PLS ENTER NAME  
Use the (  
/
) volume keys to choose flash  
Use the digit keys to 'spell' the name. Names can  
be up to 16 characters. To enter a specific set of  
characters, see Speed Dial Memory: To Program  
or Edit a Speed Memory Location.  
setting (100ms, 200ms...900ms)  
Press the # key to confirm choice  
PROGRAMMING SUCCESSFUL! is displayed.  
Press the # key to confirm the name.  
Note: Please consult your local telephone service provider when you want to  
PROGRAMMING SUCCESSFUL!is displayed.  
change the Flash Time.  
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Setup  
Setup  
Home Area Code  
Auto Pick Up  
If you live in an area where you dial calls within your own area code by dialing  
7 digits (no area code), follow these steps:  
Select this option and set to ON if you want the handset to automatically answer  
calls when the handset is lifted from the cradle (without having to press LINE  
or SPEAKERPHONE).  
Access program mode  
Access program mode  
Press the ( ) key until you see HOME AREA CODE  
Press the (  
) key until you see AUTO PICKUP  
Press the # key to change settings. The cursor will  
blink to the right of the current setting.  
Press the # key to change settings. The cursor will  
blink to the right of the current setting.  
Use the number keys to enter your home area code  
Use the (  
OFF  
/
) volume keys to choose ONor  
Press the # key to confirm choice  
PROGRAMMING SUCCESSFUL!is displayed.  
Press the # key to confirm choice  
PROGRAMMING SUCCESSFUL! is displayed.  
Local Area Codes  
You can program up to five local area codes. Please note that the HOME AREA  
CODEshould be empty if you are using the local area programming. If you live  
in an area where all local calls require 10 digits (area code plus phone number,  
without dialing “1” first) follow these steps:  
Handset Reset  
Select this option to reset a single handset to factory default settings.  
NOTE: After selecting this option, you will need to re-assign the Handset ID  
and re-load the system security code.  
Access program mode  
Press the (  
CODE1  
) key until you see LOCAL AREA  
Access program mode  
Press the (  
) key until you see HANDSET RESET  
Press the # key to change settings. The cursor will  
blink to the right of the current setting.  
Press the # key to change settings  
Use the number keys to enter your local area code  
You will be prompted to RESET YES?  
Press the # key to confirm choice  
To exit without resetting press OFF key  
Press the # key to confirm choice  
PROGRAMMING SUCCESSFUL!is displayed.  
PROGRAMMING SUCCESSFUL!is displayed.  
Repeat the above steps for LOCAL AREA CODE2,  
CODE3, CODE4 and CODE5  
Base Reset  
Line in Use Detection  
Select this option to reset base settings to factory default.  
There is a LINE IN USEindication when another telephone on the same line  
NOTE: After selecting this option, you will need to re-program the system  
security code. You will also need to re-assign a unique Handset ID (extension)  
number for each handset, and then re-load the 6 digit system security code  
into ALL SYSTEM HANDSETS.  
(parallel extension) is in use.  
Access program mode  
Press the (  
) key until you see LINE IN USE  
Access program mode  
Press the # key to change settings. The cursor will  
blink to the right of the current setting.  
Press the (  
) key until you see BASE RESET  
Use the (  
/
) volume keys to choose ON  
Press the # key to change settings  
You will be prompted to RESET YES?  
To exit without resetting press OFF key  
Press the # key to confirm choice  
or OFF  
Press the # key to confirm choice  
PROGRAMMING SUCCESSFUL!is displayed.  
PROGRAMMING SUCCESSFUL!is displayed.  
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Setup  
Placing Calls  
Do Not Disturb (DND)  
Live Dialing  
If you do no want a particular handset to receive  
calls, activate the DND function by doing the  
following:  
Press the desired LINE key or SPK.PHONE (for  
handsfree on next available line). Listen for dial  
tone.  
Press FUNCTION key followed by the 4(DND)  
key.  
Enter the number you wish to dial  
The handset will display DO NOT DISTURB!  
To end a call press OFF or place handset in charger  
cradle  
To cancel the DND press FUNCTION followed  
by the 4(DND) key again.  
Note: When DND is enabled, you will not be able  
to pre-dial numbers.  
Pre-Dialing  
Enter the number you wish to dial on the display.  
Press the desired LINE key or SPK.PHONE (for  
handsfree on next available line).  
Wall Mounting  
The Wall Mount bracket is designed for use on standard Wall Mount plates only.  
To end a call press OFF or place handset in charger  
cradle  
Remove the wall mount cover at the back of the Base Unit  
Line up the tabs on the wall mount bracket with the holes at the back of  
the Base Unit. Snap the wall mount bracket firmly in place.  
Mount the Base Unit on the wall. Position the Base Unit so the mounting  
stubs will fit into the holes on the wall mount bracket. Slide Base Unit down  
on the mounting stubs until it locks into placs.  
Remove Wall Mount Cover  
Wall Mount  
Bracket  
16  
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Receiving Calls  
Mute / Hold / Intercom  
When you have an incoming call, the line and  
icon will appear in the display above the  
corresponding LINE key. For example, if there  
Mute  
During an active call, press the M UTE key to  
temporarily disable the handset microphone.  
is a call on LINE 2, the line 2 and  
above LINE 2 will be illuminated.  
icon  
MUTE!Will be displayed.  
Also, if you have Caller ID service, the display  
will show L1, L2, L3 or L4 to the left of the Caller  
ID number information.  
Pres the MUTE key again to resume normal two way  
conversation.  
To answer an incoming call from an IDLE  
handset, do either of the following:  
Hold  
To place an active call on hold, press the HOLD  
key.  
*
*
*
Press the appropriate LINE key  
Press any key to answer the ringing line  
While a call is on hold the handset will display  
TRANSFER TO/HOLDand the corresponding line  
icon will flash.  
Press SPK.PHONE (for handsfree on ringing  
line).  
If you have HOLD REMINDER enabled, you will  
hear an alert tone at the specified interval (15sec,  
30sec, 45sec, or 60sec).  
To answer an incoming call from an ACTIVE  
handset (on another call)  
* Press OFF to terminate the current call.  
Once a call is on hold, any handset can then access  
the call by pressing the corresponding line key.  
Or,  
* Place the current call on hold by pressing  
HOLD.  
Note: If a call is placed on hold for more than 3  
minutes, all handsets will receive a Recall Ring tone  
that serves as a reminder that a call remains on hold.  
Also, if a call is left on hold for more than 5 minutes,  
the VT 40-2421 system will automatically disconnect  
the line.  
Then do either of the following:  
*
*
*
Press the appropriate LINE key  
Press any key to answer the ringing line  
Press SPK.PHONE (for handsfree on ringing  
line).  
Intercom  
To establish an intercom call  
NOTE: If you have AUTO PICKUPset to ON, a ringing  
handset will automatically answer the first ringing  
line, when lifted from the charge cradle. See Auto  
Pick up Line Function.  
Press the INTERCOM key, followed by the  
handset number (01..12).  
Once the other handset answers, the handset will  
display TALKING!  
To end the intercom call, either handset can press  
OFF.  
18  
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Speed Dial Memory  
Speed Dial Memory  
Each handset in the VT 40-2421 / 40-2420 system can  
store up to 20 names and numbers in a private speed  
dial memory. This is important to note, as each  
handset must be programmed separately.  
Press the # key to confirm number  
PROGRAMMING SUCCESSFUL!is displayed  
To Program or Edit a Speed Memory Location  
To Delete a Speed Memory Location  
Access program mode  
Access program mode  
Press # to select SPEED MEMORY  
Press # to select SPEED MEMORY  
Use the (  
/
) volume keys to scroll to a  
Use the (  
/
) volume keys to scroll to a  
desired memory location (01...20)  
desired memory location (01...20)  
Press # select the Speed Memory location  
You will be prompted to enter NAME?  
Use the digit keys to spell’ the name. Names  
Press the FUNCTION key followed by the 1 (DEL)  
key to delete  
Press # to confirm deletion  
can be up to 16 characters. Use (  
/
) volume  
PROGRAMMING SUCCESSFUL!is displayed; or press  
keys move left or right in the name field .  
Characters and symbols for name entry are  
located on the following number keys:  
OFF key to exit without deleting  
Key  
Ch aracters  
To Delete ALL Speed Memory Locations  
1
2
3
4
5
6
7
8
9
SPACE  
-
‘ & . ( ) @ 1  
Access programmode  
A, B, C, a, b, c, 2  
D, E, F, d , e, f, 3  
G, H , I, g, h, i, 4  
J, K, L, j, k, l, 5  
M, N , O, m, n, o, 6  
P, Q, R, S, p, q, r, s, 7  
T, U, V, t, u, v, 8  
W, X, Y, Z, w , x, y, z, 9  
0
Press # to select SPEED MEMORY  
Press the FUNCTION key followed by the 1 (DEL)  
key to delete  
Press # to confirm deletion  
PROGRAMMING SUCCESSSFUL! is displayed; or  
press OFF key to exit without deleting  
To Dial from Speed Memory  
Access program mode  
0
Press # to select SPEED MEMORY  
*
#
*
Use the (  
/
) volume keys to scroll to a  
#
desired memory location (01...20)  
Press the # key to confirm the name.  
Press the desired LINE key or SPK.PHONE (for  
handsfree on next available line)  
Using the digit keys enter NUMBERwhen prompted  
To end a call press OFF key or place handset in  
charger cradle  
To enter a pause, press the FUNCTION key  
followed by the 7 (PAUSE) key  
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Caller ID  
Caller ID  
The VT 40-2421 system is capable of displaying the name and/ or number of  
the party calling before you answer the phone (Caller ID). It is also capable of  
displaying Caller ID information in conjunction with a Call Waiting alert signal  
(Call Waiting Caller ID). With Call Waiting Caller ID, the Caller ID data is  
displayed so you can decide whether to answer the incoming call, or continue  
with your current conversation. The VT 40-2421 system stores the last 50 calls  
with name, number and time/ date of each call received.  
Reviewing Caller ID Memory  
Press the CID key  
The display will show a counter of calls stored  
Caller ID memory.  
* ALL CID: Represents the total number of Caller  
ID records stored  
* NEW CID: Represents the total number of calls  
that have been received since you last reviewed  
the Caller ID memory.  
NOTES ABOUT CALLER ID & CALL WAITING CALLER ID  
These are subscription services, provided by most regional telephone service  
providers. You must subscribe to these services to get the benefits of these  
features. If you do not subscribe to Caller ID services, you can still use your  
VT 40-2421 system and the other features it offers. Due to regional incompatibilities,  
Caller ID information may not be available for every call you receive. In addition,  
the calling party may intentionally block their name and phone number from  
being sent.  
Use the (  
/
) volume keys to scroll through  
Caller ID memory.  
Pressing the  
arrow will start with the most  
recent call received.  
Pressing the  
call received.  
arrow will start with the oldest  
Some of the special Caller ID messages you may receive include:  
When you reach the end of the list, you can wrap  
around’ to the beginning by pressing the (  
) key again.  
/
NO CALLER INFOor OUT OF AREA: May be displayed if either the name  
and/ or number information is not received by the VT 40-2421 system.  
Dialing from Caller ID Memory  
Press the CID key  
PRIVATE: May be displayed if the calling party has intentionally blocked their  
name and phone number from being sent.  
Use the ( ) volume keys to scroll through  
/
Caller ID memory.  
Press an available line key (L1, L2, L3, L4) to  
automatically dial the displayed number.  
If more than one line is ringing at the same time, you can review the incoming  
Caller ID information by pressing the CALLER key. Each press of the CALLER  
key will switch between the Caller ID information from currently ringing lines,  
and the handset idle display. To answer a particular line, simply press the  
corresponding LINE key.  
You can also press the SPK.PHONE key to  
activate the handset speakerphone on the next  
available line.  
Press OFF key to end the call.  
Caller ID display of inbound call  
As a call is received on the VT 40-2421 system, the Caller ID information is  
Storing Caller ID Records into Speed Dial Memory  
displayed in the following format:  
Press the CID key  
Use the (  
/
) volume keys to locate the  
Caller ID record to be stored into Speed Dial  
memory.  
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Caller ID  
Visual Message Waiting Indication  
The VT 40-2421 is compatible with optional voicemail  
Press the PROG key  
Press # to enter SPEED MEMORY.  
Use the ( ) volume keys to locate the  
memory location (01..20) where you wish to store  
the Caller ID record  
service provided by some local telephone companies.  
If you subscribe to this service, and you have new,  
unplayed messages in your voicemail, a Visual  
Message Waiting Ind icator(VMWI) signal is  
transmitted by your local telephone company.  
/
Press the CID key. The Caller ID record will be  
displayed along with the memory location  
number.  
The VT 40-2421 detects a VMWI signal and activates  
a the Message Waiting indicator on the Handset(s).  
Press # to proceed.  
Review the displayed name. Make changes if  
necessary, and then press the # key.  
After you check your messages, the Message Waiting  
indicator will automatically turn off.  
Review the displayed number. Make changes  
if necessary, and then press the # key  
Please note that whenever new, unplayed messages  
are stored in your voicemail, the local Telephone  
Company will continue to send a VMWI signal.  
PROGRAMMING SUCCESSFUL!is displayed.  
Deleting a Single Caller ID Record  
Press the CID key  
If after reviewing unplayed messages, the MESSAGE  
WAITINGdisplay remains, you can manually delete  
the indicator as follows:  
Use the (  
/
) volume keys to locate the  
Caller ID record to be deleted.  
Press FUNCTION followed by the 1 (DEL) key  
to delete  
- Start from an idle mode with MESSAGE WAITING  
actively being displayed.  
The name of the selected memory location will  
be displayed.  
- Press FUNCTION followed by 1(DEL) to delete  
Press # to confirm deletion  
- DEL MSG DISPLAY?is displayed.  
DELETED! is displayed; or press OFF to exit  
without deleting  
* Press 1 to delete the MESSAGE WAITINGindicator  
for LINE 1  
Deleting All Caller ID Records  
* Press 2 to delete the MESSAGE WAITINGindicator  
for LINE 2  
Press the CID key  
* Press 3 to delete the MESSAGE WAITINGindicator  
for LINE 3  
Press FUNCTION followed by the 1 (DEL) key  
to delete all Caller ID records.  
* Press 4 to delete the MESSAGE WAITINGindicator  
for LINE 4  
DELETE ALL CID?will be displayed.  
Press # to confirm deletion  
* Press 0 to delete the MESSAGE WAITINGindicator  
for ALL lines  
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Transfer  
Conference  
Announced Transfer  
To Establish a 2 Handsets / 1 Outside Line  
Conference:  
While on an active call, press the INTERCOM key followed by the handset  
number you wish to call. The active call will be automatically placed on  
hold.  
Place an active call on hold, by pressing the HOLD  
key.  
When the other handset answers, simply announce there is a call for them  
on a particular line.  
Place an intercom call to another handset by  
pressing the INTERCOM key, followed by the  
handset number (01..12).  
As soon as the other handset answers the held line, the intercom will be  
automatically terminated.  
Once the other hand set answ ers, press the  
FUNCTION key followed by the *(CONF) key to  
establish the conference call between both handsets  
and the outside line.  
You can also press OFF to end the intercom at any time.  
Either handset can then exit the conference by  
Blind Transfer  
pressing OFF.  
Place an active call on hold, by pressing the  
HOLD key.  
The handset will display TRANFER TO/HOLD.  
Enter the handset number you wish to transfer  
the call to (01..12)  
The call will be automatically transferred to the  
selected handset  
To Establish a 1 Handset / 2 Outside Lines  
Conference:  
(for example HS1 on L1 and L3)  
• Place an active call on hold (L1), by pressing the  
HOLD key.  
• Answer or place another call (L3).  
• Press the FUNCTION key followed by the *(CONF)  
key to establish the conference call between the  
handset and both outside lines.  
• The handset will display L1 + L3.  
• To end the conference for both lines press OFF.  
• To continue the call for only one line, and to end  
the call on the other line, simply press the LINE key  
of the call you wish to continue. The other line will  
be automatically terminated.  
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Headset Operation / Out of Range Indication  
Low Battery Warning/Spare Battery Charger  
Low Battery Warning  
Headset Operation  
A warning indicator appears when the handset battery becomes weak. If yo are  
on a call when a battery low alert appears, you will hear a double beep every  
10 seconds, indicating that you should replace the drained battery pack  
immediately.  
Your VT 40-2421 cordless telephone system is  
equipped with 2.5mm Headset Jacks on each  
handset for use with an optional accessory Headset  
for handsfree operation. If you choose to use the  
Headset option, you must obtain an optional  
accessory Headset, which is compatible with the  
VT 40-2421/40-2420.  
Battery Indicator  
A battery icon located in the lower right corner of the  
Handset display provides a visual indication of the  
current battery level. As the battery is drained, the icon  
will transition from full to empty.  
To purchase a Headset, please call:  
In the United States:  
VTECH COMMUNICATIONS  
1-800-595-9511  
Spare Battery Charger  
The spare battery charger slot is located at the back  
of the handset charger. It is recommended that a spare  
battery should be fully charged in the spare battery  
charger for 15 hours before the initial use. The spare  
battery pack can be used to replace a drained handset  
battery, ensuring uninterrupt  
In Canada:  
VTECH ELECTRONICS  
1-800-267-7311  
NOTE :  
When using the VT 40-2421/40-2420 during low  
battery mode, audio quality may be compromised due  
to reduced power availability.  
Once you have a compatible 2.5mm Headset, locate the Headset Jack on the  
VT 40-2421 / 40-2420 Handset. Connect the plug on the Headset cord to the jack  
on the cordless Handset. The plug should fit securely. Do not force the connection.  
Place a battery pack in the spare battery charging  
slot with the charge contacts facing down. The  
spare battery takes 12 hours to fully charge a  
drained battery.  
NOTE :  
Whenever a compatible Headset is connected to the cordless Handset, the  
microphone on the Handset will be muted. This is done to limit the effect of  
background noise.  
The spare battery charger takes 15 hours to fully  
charge a drained battery.  
To order additional system Handsets (model#  
VT40-2420), battery packs, or headsets, please call:  
Out of Range Indication  
The handset will display OUT OF RANGEalong with an audible warning if the  
handset is too far from the base unit. You have to move closer to the base unit  
to ensure uninterrupted service.  
In the United States:  
VTECH COMMUNICATIONS  
1-800-595-9511  
If you are on an active call when the OUT OF RANGEalert appears, you must  
In Canada:  
correct the problem within 20 seconds, or the call will be automatically held.  
VTECH ELECTRONICS  
1-800-267-7311  
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In Case Of Difficulty  
Maintenance  
If you have difficulty operating your phone, the suggestions below should solve  
the problem. If you still have difficulty after trying these suggestions, call Vtech  
Communications at 1-800-595-9511. In Canada, call VTECH Electronics at 1-800-  
267-7377.  
Taking Care Of Your Telephone  
Your VT 40-2421 cordless telephone system contains sophisticated electronic  
parts, so it must be treated with care.  
The Phone Doesn’t Work At All  
Avoid rough treatment  
Make sure the Handset Security Code is properly loaded into the Base Unit.  
Make sure the Power Cord is plugged into the Base and Handset Chargers.  
Place the Handset down gently. Save the original packing materials to protect  
your telephone if you ever need to ship it.  
Make sure the telephone line cord(s) is plugged firmly into the Base Unit  
and the telephone wall jack.  
Avoid water  
Make sure the batteries are properly charged. If the low battery indicator  
is shown, the battery pack needs charging.  
Your telephone can be damaged if it gets wet. Do not use the Handset outdoors  
in the rain, or handle it with wet hands. Do not install your Base Unit near a  
sink, bathtub or shower.  
No Dial Tone  
First check all the suggestions above.  
Electrical storms  
If you still dont hear a dial tone, disconnect the Base Unit from the telephone  
jack(s) and connect a different phone. If there is no dial tone on that phone  
either, the problem is in your wiring or local service. Contact your local  
telephone company.  
Electrical storms can sometimes cause power surges harmful to electronic  
equipment. For your own safety, use caution when using electric appliances  
during storms.  
You Get Noise, Static, Or A Weak Signal Even When You’re Near The Base  
Unit  
Cleaning your telephone  
Your telephone has a durable plastic casing that should retain its luster for many  
years. Clean it only with a soft cloth slightly dampened with water or a mild  
soap. Do not use excess water or cleaning solvents of any kind.  
Household appliances plugged into the same circuit as the Base Unit can  
sometimes cause interference. Try moving the appliance or the Base Unit  
to another outlet.  
Remember that electrical appliances can cause serious injury if used when  
you are wet or standing in water. If your Base Unit should fall into water,  
DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD  
AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit  
out by the unplugged cords.  
You Get Noise, Static, Or A Weak Signal When You’re Away From The Base  
Unit  
You may be out of range. Either move closer to the Base, or relocate the Base  
Unit.  
The layout of your home or office may be limiting the range. Try moving  
the Base Unit to another position.  
Make sure the Base Unit Antenna is rotated up.  
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In Case Of Difficulty  
Warranty  
The Handset Does Not Ring When You Receive A Call  
WHAT DOES OUR WARRANTY COVER?  
• Any defect in material or workmanship.  
Make sure you have the Handset ringer activated. To set the ringer, see RINGER  
CONTROL.  
Make sure the telephone line cord(s) is plugged firmly into the Base Unit  
and the telephone jack(s). Make sure the power cord is plugged in.  
FOR HOW LONG AFTER THE ORIGINAL PURCHASE?  
To the original purchaser only - ONE YEAR.  
You may be too far from the Base Unit.  
You may have too many extension phones on your telephone line to allow  
all of them to ring. Try unplugging some of the other phones.  
WHAT WILL VTECH DO?  
At our option, repair or replace your unit.  
You Hear Other Calls While Using Your Phone  
Disconnect your Base Unit from the telephone jack(s), and plug in a regular  
telephone. If you still hear other calls, the problem is probably in your wiring  
or local service. Call your local telephone company.  
HOW DO I SEND MY UNIT, IN OR OUT OF WARRANTY?  
In the U.S. Call Vtech Communications Inc customer service for Return  
Authorization at: 1-800-595-9511. In Canada, call Vtech Electronics Ltd at 1-  
800-267-7377  
You Hear Noise In The Handset, And None Of The Keys Or Buttons Work  
Make sure the power cord is plugged into the Base Unit.  
Properly pack your unit. lnclude any cables & accessories which were  
originally provided with the product. We recommend using the original  
carton and packing materials.  
Include in the package a copy of the sales receipt or other evidence of date  
of original purchase (if the unit was purchased within the last twelve months).  
Common Cure For Electronic Equipment  
If the unit does not seem to be responding normally, then try putting the Handset  
in the cradle. If it does not seem to respond, do the following (in the order listed):  
Print your name and address, along with a description of the defect, and  
include this in the package.  
1. Disconnect the power to the Base.  
2. Disconnect the Handset battery.  
3. Wait a few minutes.  
Include payment for any service or repair not covered by warranty, as  
determined by VTech Communications Ltd.  
Ship the unit via UPS Insured, or equivalent to:  
In the U.S.  
4. Connect power to the Base.  
5. Re-install the battery pack (s)  
6. Check for dial tone.  
VTECH COMMUNICATIONS INC.  
1145 Coliseum Rd. Dept. Vtech  
San Antonio, TX. 78219  
If you purchased your phone in Canada, Ship the unit via UPS insured, or  
equivalent to:  
VTECH ELECTRONICS LTD.  
SUITE 200-7671 ALDERBRIDGE WAY  
RICHMOND,B.C.V6X 1Z9  
VTech Communications Inc assumes no responsibility for units sent without prior Return Authorizatlon.  
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Warranty  
Technical Specifications  
WHAT DOES OUR WARRANTY NOT COVER?  
FREQUENCY CONTROL  
Batteries  
Crystal controlled PLL synthesizer  
Damage from misuse, neglect, or acts of nature (lightning, floods, power  
surges,etc.)  
TRANSMIT FREQUENCY  
Products which may have been modified or incorporated into other products  
2402.3040 - 2481.1520 MHz  
Products purchased and/ or operated outside the USA, its territories, or  
Canada.  
RECEIVE FREQUENCY  
Products serviced by the owner or a service facility not expressly authorized  
by VTECH Communications  
2402.3040 - 2481.1520 MHz  
Products purchased more than 12 months from current date  
CHANNELS  
Units purchased in “AS IS” condition, or units purchased as “Distressed  
Merchandise”.  
73 Channels  
NOMINAL EFFECTIVE RANGE  
HOW DOES STATE LAW OR PROVINCIAL LAW RELATE TO THIS  
WARRANTY?  
Maximum power allowed by FCC and IC. Actual operating range may vary  
according to environmental conditions at the time of use.  
This warranty gives you specific rights. You may also have other rights which  
vary from state to state or province to province.  
SIZE  
Handset : 57mm x 41mm x 200mm  
Base :  
229mm x 515mm x 165mm  
Charger: 113mm x 63mm x 78mm  
WEIGHT  
Handset :  
Base :  
Charger:  
234 grams  
524 grams  
102 grams  
POWER REQUIREMENTS  
Handset :  
Base :  
Charger:  
3.6 VDC NiMH Battery Pack  
9 V 1000mA  
9 V 500mA  
MEMORY  
Speed Dial: 20 Memory locations - Name Field: 16 characters (max.), Number  
Field: 30 digits (max.)  
CID  
:
Alpha Numeric Display 50 Memory locations  
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FCC and IC Regulations  
FCC and IC Regulations  
SPECIFICATIONS ARE TYPICAL AND MAY CHANGE WITHOUT NOTICE.  
FCC Part 68  
This equipment complies with Parts 15 of the Federal Communications  
Commission (FCC) rules for the United States. It also complies with regulations  
RSS210 and CS-03 of Industry and Science Canada. Operation is subject to the  
following two conditions: (1) this device may not cause interference, and (2) this  
device must accept any interference, including interference that may cause  
undesired operation of the device.  
The FCC requires that you connect your cordless telephone to the nationwide  
telephone network through a modular telephone jack (USOC RJ11C, RJ11W or  
RJ14).  
Your telephone company may discontinue your service if your equipment causes  
harm to the telephone network. They will notify you in advance of disconnection,  
if possible. During notification, you will be informed of your right to file a  
complaint with the FCC.  
A label is located on the underside of the Base Unit containing either the FCC  
registration number and Ringer Equivalence Number (REN) or the IC  
registration number and Load Number. You must, upon request, provide this  
information to your local telephone company.  
Occasionally, your telephone company may make changes in its facilities,  
equipment, operation, or procedures that could affect the operation of your  
equipment. If so, you will be given advance notice of the change to give you  
an opportunity to maintain uninterrupted service. The Base Unit contains no  
user serviceable parts. The Handset contains a user replaceable battery pack.  
This equipment is compatible with inductively coupled hearing aids.  
Should you experience trouble with this telephone equipment, please contact:  
Vtech Communication Inc  
If it is determined that your telephone equipment is malfunctioning, the FCC  
requires that it not be used and that it be unplugged from the modular jack until  
the problem has been corrected. Repairs to this telephone equipment can only  
be made by the manufacturer or its authorized agents, or by others who may  
be authorized by the FCC. For repair procedures, follow the instructions outlined  
under the VTECH Limited Warranty.  
SERVICE DEPT. at 1-800-595-9511.  
In Canada, call VTECH Electronics at 1-800-267-7377.  
This equipment may not be used on coin service provided by the phone company  
or Party Lines.  
For repair / warranty information. The telephone company may ask you to  
disconnect this equipment from the line network until the problem has been  
corrected.  
The REN is useful in determining the number of devices you may connect to  
your telephone line and still enable the devices to ring when you receive a call.  
The general rule is that the REN value should not exceed 5.0A total; however,  
contact your local telephone company for the specific number in your area.  
FCC Part 15  
Warning: Changes or modifications to this unit not expressly approved by the  
party responsible for compliance could void the users authority to operate the  
equipment.  
IC (Industry Canada)  
This telephone is registered for use in Canada.  
Notice:  
The equipment has been tested and found to comply with part 15 of the FCC  
rules. These limits are designed to provide reasonable protection against harmful  
interference in a residential installation. This equipment generates, uses and can  
radiate radio frequency energy and, if not installed and used in accordance with  
the instructions, may cause harmful interference to radio communications.  
The REN assigned to this device denotes the number of devices you may connect  
to the telephone loop which is used by the device to prevent overloading The  
termination on a loop may consist of any combination of devices subjected only  
to the requirement that the sum of the REN does not exceed five (5.0)  
However, there is no guarantee that interference will not occur in a particular  
installation. If this equipment does cause harmful interference to radio or  
television reception, which can be determined by turning the equipment off and  
on, the user is encouraged to try and correct the interference by one or more  
of the following measures:  
Notice:  
The Industry Canada label identifies certified equipment. This certification  
means that the equipment meets certain telecommunications network protective,  
operational and safety requirements. The Department does not guarantee the  
equipment will operate to the users satisfaction.  
-
-
-
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet or on a circuit different from that which  
the receiver is connected.  
-
Consult the dealer or an experienced radio/ TV technician for help.  
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