VTech Cordless Telephone DS221 2 User Manual

User’s manual  
w w w.v techphones.com  
Models:  
DS6221/DS6221-2/  
DS6221-3/DS6221-4/  
DS6221-5/DS6222-4/  
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Table of contents  
ii  
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Getting started  
Parts checklist  
Your telephone contains the following items. Save your sales receipt and  
original packaging in the event warranty service is necessary.  
Charger and charger adapter  
(1 for DS6221-2, 2 for DS6221-3,  
3 for DS6221-4 and DS6222-4,  
and 4 for DS6221-5 and DS6222-5)  
Wall bracket  
Handset  
(1 for DS6221,  
2 for DS6221-2,  
3 for DS6221-3,  
4 for DS6221-4 and DS6222-4,  
and 5 for DS6221-5 and DS6222-5)  
Battery  
(1 for DS6221,  
2 for DS6221-2,  
3 for DS6221-3,  
4 for DS6221-4 and  
DS6222-4,  
and 5 for DS6221-5  
and DS6222-5)  
Telephone base  
power adapter  
Telephone line cord  
Battery compartment  
cover  
Telephone base  
(1 for DS6221,  
2 for DS6221-2,  
3 for DS6221-3,  
User’s manual  
4 for DS6221-4 and DS6222-4,  
and 5 for DS6221-5 and DS6222-5)  
Quick start guide  
To purchase replacement batteries or power adapters, visit our website at  
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1
 
Getting started  
Telephone base and charger installation  
Install the telephone base and charger(s) as shown below.  
Make sure that the electrical outlet is not controlled by a wall switch.  
If you subscribe to digital subscriber line (DSL) high-speed Internet service  
through your telephone line, you must install a DSL filter between the  
telephone line cord and the telephone wall jack. The filter prevents noise and  
caller ID problems caused by DSL interference. Contact your DSL service  
provider for more information about DSL filters.  
Telephone  
base power  
adapter  
Telephone  
wall jack  
Charger adapter  
Electrical outlet  
not controlled by  
a wall switch  
If you have DSL  
high speed  
Internet service,  
a DSL filter (not  
included) is  
required.  
Telephone  
line cord  
Telephone base  
Charger  
• Use only the power adapters supplied with this product. To order a  
1 (800) 267-7377.  
• The power adapters are intended to be correctly oriented in a vertical or  
floor mount position. The prongs are not designed to hold the plug in place if  
it is plugged into a ceiling or an under-the-table/cabinet outlet.  
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2
 
Getting started  
Battery installation and charging  
Install the battery as shown below. After installing the battery, you might  
be able to make and receive short calls. For best performance, charge the  
handset for at least 16 hours before use. When not in use, place the handset  
in the telephone base or charger. See page 37 for battery operating times.  
Battery indicators  
Battery status  
Action  
The screen is blank.  
Battery has no charge  
and the handset cannot  
be used.  
Charge until the screen shows  
LOW BATTERY (at least 10  
minutes).  
The screen shows  
PLACE IN CHARGER charge and the handset  
and flashes.  
Battery has very little  
Charge until the screen shows  
LOW BATTERY (about four  
minutes).  
cannot be used.  
The screen shows  
LOW BATTERY,  
flashes, and the  
handset beeps.  
Battery has enough  
charge to be used for a  
short time.  
Charge until the screen shows  
HANDSET X (about one hour).  
The screen shows  
HANDSET X.  
Battery is charged.  
To keep the battery charged,  
place it in the telephone base  
or charger when not in use.  
1. If the battery compartment cover is on the handset, press the indentation  
and slide the cover to remove.  
2. Plug the battery connector securely into the socket inside the handset  
battery compartment, matching the color-coded label.  
3. Place the battery with the label THIS SIDE UP facing up and the wires  
inside the battery compartment.  
4. Align the cover flat against the battery compartment, then slide it towards  
the center of the handset until it clicks into place.  
5. Charge the handset by placing it in the telephone base or charger. The  
CHARGE light is on when the handset charges.  
CHARGE  
2
3
1
5
4
light  
If the handset will not be used for a long time, disconnect and remove the  
battery to prevent possible leakage.  
1 (800) 267-7377.  
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3
 
Getting started  
Installation options  
Your telephone base is ready for tabletop use. If you want to mount your  
telephone on a wall, use the provided wall bracket to connect with a standard  
dual-stud telephone wall mounting plate. If you do not have this mounting  
plate, you can purchase one from many hardware or consumer electronics  
retailers. You might need a professional to install the mounting plate.  
Tabletop to wall mount installation  
1. Position the telephone base as shown below. Insert the extended tabs  
(marked B) of the wall bracket into the slots on the back of the telephone  
base (marked B). Push the telephone base down until it is securely in place.  
2. If you are using a DSL filter, plug the line cord into the filter now. Route the  
telephone line cord (or DSL filter) through the wall bracket hole. Route the  
power cord out of the bottom of the telephone.  
3. Plug the telephone line cord (or DSL filter) into the wall jack. Plug the  
power adapter into a power outlet not controlled by a wall switch.  
4. Align the holes on the bracket with the standard wall plate and slide the  
bracket down until it locks securely. Bundle the telephone line cord and  
power adapter cord neatly with a twist tie.  
1
2
3
4
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4
 
Getting started  
Wall mount to tabletop installation  
1. If the telephone line cord and power adapter cord are bundled, untie  
them first.  
2. Lift the telephone base up to detach it from the black plastic wall bracket.  
Unplug the telephone line cord (or DSL filter) from the wall. Unplug the  
power adapter from the power outlet.  
3. See Telephone base and charger installation on page 2.  
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5
 
Getting started  
Handset layout  
CHARGE light  
CID / VOL (caller ID/volume)  
On when the handset is charging  
in the telephone base or charger  
(page 3).  
Press to review the call log  
when the telephone is not  
in use (page 25).  
/VOL (Directory/volume)  
While in a menu, press to  
scroll down.  
Press to enter the directory  
when the telephone is not  
in use (page 21).  
During a call, press to lower  
the listening volume (page 13).  
While in a menu, press to  
scroll up.  
MENU/SELECT  
Press to show the menu.  
During a call, press to raise  
the listening volume (page 13).  
While in a menu, press to  
select an item, or save an  
entry or setting.  
(Speakerphone)  
Press to switch between  
speakerphone and handset  
(page 13).  
OFF/CLEAR  
During a call, press to hang up  
(page 13).  
While the handset is ringing,  
press to silence the ringer  
temporarily (page 14).  
Press to make or answer a  
call (page 13).  
Press and hold while the  
telephone is not in use  
to erase the missed calls  
indicator (page 24).  
During a call, press to  
receive an incoming call  
when you receive a call  
waiting alert (page 14).  
During programming, press to  
exit without making changes.  
1
While reviewing a call log  
entry, press repeatedly to  
add or remove 1 in front of  
the telephone number before  
dialing or saving it in the  
directory (page 25).  
#
Press repeatedly to show  
other dialing options when  
reviewing a call log entry  
(page 25).  
INT (intercom)  
REDIAL/PAUSE  
Press to review the redial list  
(page 27).  
Press to initiate an intercom  
conversation or transfer a call  
(page 16).  
While dialing or entering  
numbers into the directory,  
press and hold to insert a  
dialing pause (page 19).  
MUTE/REMOVE  
While on a call, press to mute the microphone  
(page 14).  
While reviewing the call log, directory or redial  
list, press to delete an individual entry (page 26,  
page 22 and page 27, respectively).  
Press to delete digits when predialing (page 13).  
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6
 
Getting started  
Telephone base layout  
Message window  
Shows the number of  
messages and other  
answering system information  
(page 32).  
X/DELETE  
Press to delete the message currently  
playing (page 30).  
When the phone is not in use, press  
twice to delete all previously reviewed  
messages (page 31).  
IN USE light  
Flashes when there  
is an incoming call,  
or another telephone  
sharing the same line is  
in use.  
VOICEMAIL light  
Flashes when you have  
new voicemail. Voicemail  
service is offered by  
On when the  
handset is in use.  
your local telephone  
company, and is different  
from answering system  
messages (page 10).  
FIND HANDSET  
Press to page all  
system handsets.  
VOL  
Press to adjust the  
volume during playback  
(page 30).  
When the phone is not in  
use, press to adjust the  
telephone base ringer  
volume (page 29).  
ANS ON/OFF  
Press to turn the  
answering system on or  
off (page 29).  
/SKIP  
Press to skip to the next message  
(page 30).  
/REPEAT  
Press to repeat a message or  
press twice to play previous  
message (page 30).  
/PLAY/STOP  
Press to play messages (page 30).  
Press to stop message playback  
(page 30).  
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7
 
Telephone settings  
Ringer volume (handset)  
You can set the ringer volume or turn the ringer off.  
ANS. SYSTEM  
DIRECTORY  
CALL LOG  
>RINGER VOLUME  
RINGER TONE  
1. Press MENU/SELECT to show the menu when the  
handset is not in use.  
>
2. Press or to select RINGER VOLUME, then press  
MENU/SELECT.  
RINGER VOLUME  
3. Press or to adjust the volume. A sample of each  
ringer volume plays as you scroll through the choices.  
4. Press MENU/SELECT to confirm your selection.  
• Setting the volume to the lowest level turns off the  
ringer. A ringer off icon  
appears.  
• See page 29 to set the telephone base ringer volume.  
Ringer tone  
You can choose from different ringer tones.  
ANS. SYSTEM  
DIRECTORY  
CALL LOG  
RINGER VOLUME  
>RINGER TONE  
1. Press MENU/SELECT to show the menu when the  
handset is not in use.  
>
2. Press or to select RINGER TONE, then press  
MENU/SELECT.  
3. Press or to select the desired ringer tone. A sample  
of each ringer tone plays as you scroll through the  
choices.  
RINGER TONE  
1
4. Press MENU/SELECT to confirm your selection.  
If you turn off the ringer volume, you will not hear ringer tone  
samples.  
Key tone  
You can turn the key tone on or off.  
DIRECTORY  
CALL LOG  
RINGER VOLUME  
RINGER TONE  
>KEY TONE  
1. Press MENU/SELECT to show the menu when the  
handset is not in use.  
>
2. Press or to select KEY TONE, then press  
MENU/SELECT.  
KEY TONE  
>ON  
OFF  
3. Press or to choose ON or OFF.  
4. Press MENU/SELECT to confirm your selection.  
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8
 
Telephone settings  
LCD language  
You can select ENGLISH, FRANÇAIS or ESPAÑOL to be  
used in all screen displays.  
CALL LOG  
RINGER VOLUME  
RINGER TONE  
KEY TONE  
>LCD LANGUAGE  
1. Press MENU/SELECT to show the menu when the  
handset is not in use.  
>
2. Press or to select LCD LANGUAGE, then press  
LCD LANGUAGE  
>ENGLISH  
MENU/SELECT.  
,
C
FRAN AIS  
3. Press or to scroll through the choices.  
4. Press MENU/SELECT to confirm your selection.  
~
ESPANOL  
Set date/time  
The answering system announces the day and time of the  
message prior to playing it. Before using the answering  
system, set the date and time as follows. If you subscribe  
to caller ID service, the day, month and time are set  
automatically with each incoming call. However, the  
year must be correct so that the day of the week can be  
calculated from the caller ID information.  
RINGER VOLUME  
RINGER TONE  
KEY TONE  
LCD LANGUAGE  
>SET DATE/TIME  
SET DATE  
12/25/08  
MM/DD/YY  
1. Press MENU/SELECT to show the menu when the  
handset is not in use.  
>
2. Press or to select SET DATE/TIME, then press  
MENU/SELECT.  
3. Press the dialing keys (0-9) to enter a two-digit number  
or press or until the screen displays the correct  
value. Press MENU/SELECT to advance.  
SET TIME  
11:10 AM  
4. Repeat step 3 until the date and time are set.  
If the date and time are not set, the system announces,  
“Time and day not set,” before each message plays.  
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9
 
Telephone settings  
Clear voicemail  
If you subscribe to voicemail service offered by your telephone company,  
NEW VOICEMAIL and  
appear on the handset, and the VOICEMAIL light  
on the telephone base flashes when you have new voicemail messages.  
Contact your local telephone company for more information and assistance  
about using your voicemail service.  
After you have listened to all new voicemail messages, the indicators on both  
the handset and telephone base turn off automatically.  
Use the clear voicemail feature when the telephone indicates that there is  
new voicemail but there is none (for example, when you have accessed  
your voicemail while away from home). Clearing the voicemail waiting  
indicator only turns off the indicators; it does not delete your  
RINGER TONE  
voicemail messages. As long as you have new voicemail  
KEY TONE  
messages, your local telephone company continues to send  
LCD LANGUAGE  
SET DATE/TIME  
>CLR VOICEMAIL  
the signal to turn on the indicators.  
To manually turn off these indicators:  
1. Press MENU/SELECT to show the menu when the  
handset is not in use.  
TURN OFF  
INDICATOR?  
>
2. Press or to select CLR VOICEMAIL, then  
press MENU/SELECT. The screen shows TURN OFF  
PRESS SELECT  
TO CONFIRM  
INDICATOR? PRESS SELECT TO CONFIRM.  
3. Press MENU/SELECT to confirm your selection.  
• Your telephone service provider might alert you to new messages with a  
stutter (broken) dial tone. Contact your service provider for details.  
• Voicemail is different from answering system messages recorded in your  
answering system. For more information about the difference, see page 28.  
Home area code  
If you dial your local calls using only seven digits (area code not required),  
you can program your home area code so that when you  
receive a call within your local area, the telephone number  
KEY TONE  
LCD LANGUAGE  
SET DATE/TIME  
CLR VOICEMAIL  
is automatically stored without the area code in the call log.  
1. Press MENU/SELECT to show the menu when the  
handset is not in use.  
>HOME AREA CODE  
>
2. Press or to select HOME AREA CODE, then press  
MENU/SELECT. The stored home area code appears with  
HOME AREA CODE  
the last digit flashing.  
800  
3. Use the dialing keys to enter the desired home area code.  
• Press MUTE/REMOVE to delete a digit.  
• Press and hold MUTE/REMOVE to delete the entire entry.  
4. Press MENU/SELECT to confirm.  
If, in the future, your telephone company requires you to dial the area code  
when making a local call, or, if you move to a location that requires it, delete  
the home area code you have already programmed, following the steps above.  
After you have deleted the home area code, _ _ _ will appear in the display.  
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10  
 
Answering system settings  
Answering system set up  
Use a system handset to change your answering system settings.  
Number of rings  
You can choose from two, four, or six rings; or toll saver. With toll saver  
selected, the answering system answers after two rings when you have  
new messages, and after four rings when you have no new messages. This  
enables you to check for new messages and avoid paying unnecessary long  
distance charges if you are calling from out of your local area.  
1. Press MENU/SELECT to show the menu when the handset is not in use.  
>
2. Press MENU/SELECT to select ANS. SYSTEM.  
>
3. Press or to select ANS SYS SETUP, then press MENU/SELECT.  
>
4. Press or to select # OF RINGS, then press MENU/SELECT.  
5. Press or to choose from 2, 4, 6 or TOLL SAVER, then press  
MENU/SELECT to confirm your selection.  
Remote code  
A two-digit security code is required to access the answering system  
remotely from any touch tone telephone. The preset code is 19. You can set  
the code from 10 to 99.  
1. Press MENU/SELECT to show the menu when the handset is not in use.  
>
2. Press MENU/SELECT to select ANS. SYSTEM.  
>
3. Press or to select ANS SYS SETUP, then press MENU/SELECT.  
>
4. Press or to select REMOTE CODE, then press MENU/SELECT.  
5. Press or to select from 10 to 99, then press MENU/SELECT to confirm.  
Message alert tone  
This telephone can beep every 10 seconds to alert you of new messages.  
The tone stops when all new messages have been reviewed.  
1. Press MENU/SELECT to show the menu when the handset is not in use.  
>
2. Press MENU/SELECT to select ANS. SYSTEM.  
>
3. Press or to select ANS SYS SETUP, then press MENU/SELECT.  
>
4. Press or to select MSG ALERT TONE, then press MENU/SELECT.  
5. Press or to select from ON or OFF, then press MENU/SELECT to  
confirm your selection.  
The answering system must be turned on for the message alert tone to  
function.  
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11  
 
Answering system settings  
Announcement  
The telephone is preset with a greeting that answers calls with “Hello, please  
leave a message after the tone.” You can use this preset announcement, or  
replace it with your own.  
Play your announcement  
1. Press MENU/SELECT to show the menu when the handset is not in use.  
>
2. Press MENU/SELECT to select ANS. SYSTEM.  
>
3. Press or to select ANS SYS SETUP, then press MENU/SELECT.  
>
4. Press or to select ANNOUNCEMENT, then press MENU/SELECT.  
5. The handset announces, To play, press 2. To record, press 7.” Press 2  
to play.  
Record your own announcement  
1. Press MENU/SELECT to show the menu when the handset is not in use.  
>
2. Press MENU/SELECT to select ANS. SYSTEM.  
>
3. Press or to select ANS SYS SETUP, then press MENU/SELECT.  
>
4. Press or to select ANNOUNCEMENT, then press MENU/SELECT.  
5. The handset announces, To play, press 2. To record, press 7.” Press 7  
to record.  
6. The handset announces, “Record after the tone. Press 5 when you are done.”  
7. After the tone, speak towards the microphone of the handset.  
8. Press 5 when finished.  
9. The answering system automatically plays back the newly recorded  
announcement. Press 5 to stop the playback at anytime; 2 to replay the  
recorded announcement; or 7 to record again if desired.  
• Your announcement can be up to 90 seconds in length.  
• Announcements shorter than two seconds will not be recorded.  
Delete your announcement  
1. Press MENU/SELECT to show the menu when the handset is not in use.  
>
2. Press MENU/SELECT to select ANS. SYSTEM.  
>
3. Press or to select ANS SYS SETUP, then press MENU/SELECT.  
>
4. Press or to select ANNOUNCEMENT, then press MENU/SELECT.  
5. The handset announces, To play, press 2. To record, press 7.” Press 3 to  
delete your own recorded announcement.  
When your announcement is deleted, calls are answered with the preset  
announcement.  
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12  
 
Telephone operation  
Make a call  
1. Press  
or  
. You hear a dial tone.  
2. Dial the number.  
Predial a call  
1. Dial the number.  
2. Press  
or  
.
Answer a call  
Press  
,
or any of the dialing keys (0-9, #, *).  
• The screen shows the elapsed time as you talk (in hours,  
minutes and seconds).  
• When predialing (preview numbers before dialing), press MUTE/REMOVE  
or OFF/CLEAR to backspace and delete; press and hold REDIAL/PAUSE to  
insert a dialing pause (a p appears).  
End a call  
Press OFF/CLEAR or put the handset in the telephone base or charger.  
Speakerphone  
During a call, press  
handset use.  
to switch between speakerphone and normal  
Volume  
During a call, press VOL or VOL to adjust the listening volume.  
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13  
 
Telephone operation  
Mute  
The mute function allows you to hear the other party but the  
other party cannot hear you.  
1. During a call, press MUTE/REMOVE on the handset. The  
handset screen shows MUTED for a few seconds and  
MUTE appears until the mute function is  
turned off.  
2. Press MUTE/REMOVE again to resume the conversation.  
The handset screen temporarily shows  
MICROPHONE ON.  
PHONE  
0:00:00  
MUTED  
MUTE  
Ringer mute  
When the telephone is ringing, press OFF/CLEAR or  
MUTE/REMOVE to temporarily silence the ringer without  
disconnecting the call. The next call rings normally.  
RINGER MUTE  
Call waiting  
When you subscribe to call waiting service from your  
telephone company, you hear an alert tone if there is an  
incoming call while you are on another call.  
Press to put your current call on hold and take the new  
call. Press at any time to switch back and forth between calls.  
Find handset  
Use this feature to page all system handsets.  
1. Press FIND HANDSET on the telephone base. All idle  
handsets ring and the screens show ** PAGING **.  
2. To end paging, press  
,
, any dialing keys (0-9, #, *),  
or press FIND HANDSET on the telephone base.  
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14  
 
Telephone operation  
Chain dialing  
Use this feature to initiate a dialing sequence from numbers stored in the  
directory, call log or redial while you are on a call.  
Chain dialing can be useful if you wish to access other numbers (such as  
bank account information or access codes) from the directory, call log or  
redial list.  
To access a number in the directory while on a call:  
>
1. Press MENU/SELECT twice to select DIRECTORY.  
2. Scroll to the desired entry by pressing or  
.
3. Press MENU/SELECT to dial the displayed number.  
To access a number in the call log while on a call:  
>
1. Press MENU/SELECT and then press or to highlight CALL LOG.  
2. Press MENU/SELECT to select.  
3. Scroll to the desired entry by pressing or  
.
4. Press MENU/SELECT to dial the displayed number.  
To access the last number on the redial list while on a call:  
Press REDIAL/PAUSE to dial. Press REDIAL/PAUSE again within two seconds  
to cancel the chain dialing.  
• You cannot edit a directory entry while on a call. For more details about the  
directory, see page 18.  
• You cannot copy a call log entry into the directory while on a call. For more  
details about call log, see page 24.  
• If you press REDIAL/PAUSE while on a call, you can only view the most  
recent call, and you cannot erase the entry. For more details about the  
redial memory, see page 27.  
• Press and hold OFF/CLEAR to exit redial, directory or call log when you are  
on a call.  
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15  
 
Telephone operation  
Multiple handset use  
You can use up to two system handsets at a time on an outside call. If a  
handset is already on a call and you would like to join the call, press  
on another handset to join the call.  
or  
To end the call, press OFF/CLEAR or place the handset in the telephone  
base or charger. The call will not be terminated until all handsets hang up.  
You can buy additional expansion handsets (model DS6201) for this  
telephone base. You can register up to 12 handsets to the telephone base.  
The first nine handsets that you register are named HANDSETS 1-9. Use  
the handset number to intercom and transfer calls. Although the names  
for handsets 10-12 appear in their displays as 10-12, when you intercom  
or transfer to one of them, you must use *0 for HANDSET 10, *1 for  
HANDSET 11, and *2 for HANDSET 12.  
Intercom  
Use the intercom feature for conversation between two system handsets.  
1. Press INT on your handset when not in use.  
CALLING  
OTHER HANDSET  
• If you have a two-handset system, your handset  
screen shows CALLING OTHER HANDSET.  
• If you have more than two handsets, your screen  
shows INTERCOM TO:. Use the dialing keys to  
select the other handset. Your handset screen shows  
OTHER HANDSET  
IS CALLING  
CALLING HANDSET X.  
The other handset rings and its screen shows either  
OTHER HANDSET IS CALLING or HANDSET X IS  
CALLING.  
2. To answer the intercom call, press  
,
, INT, or any  
INTERCOM  
dialing keys (0-9, #, *) on the other handset. Both handsets  
now show INTERCOM.  
3. To end an intercom call, press INT, OFF/CLEAR, or place the  
handset back in the telephone base or charger.  
You can cancel the intercom call before it is answered  
by pressing OFF/CLEAR or INT on your originating handset.  
If the other handset does not answer the intercom call within 100 seconds,  
is in the directory or call log, or is out of range, your originating handset  
screen shows UNABLE TO CALL TRY AGAIN and returns to idle mode.  
Press OFF/CLEAR or MUTE/REMOVE on the other handset to temporarily  
silence the intercom ringer.  
You can use a maximum of four handsets at a time. When two handsets are  
used on an intercom call, use two other system handsets for an outside call.  
Answer an incoming call during an intercom call  
If you receive an incoming outside call during an intercom call, there will be  
an alert tone.  
• To answer the call, press  
To end the intercom call without answering the incoming call, press OFF/CLEAR.  
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. The intercom call ends automatically.  
16  
 
Telephone operation  
Share an outside call  
TRANSFER TO:  
You can call another system handset to join an outside call.  
That call continues even if you hang up.  
1. During a call, press INT. The other handset rings. The  
outside call is put on hold.  
• If you have a two-handset system, your handset  
screen shows CALLING OTHER HANDSET. The  
other handset rings and its screen shows OTHER  
HANDSET IS CALLING.  
CALLING  
HANDSET X  
• If you have more than two handsets, your screen  
shows TRANSFER TO:. Use the dialing keys to select  
the other handset. Your screen then shows CALLING  
HANDSET X. The other handset rings and its screen  
shows HANDSET X IS CALLING.  
HANDSET X  
IS CALLING  
2. To answer the call on the other handset, press  
,
,
INT, or any dialing keys (0-9, #, *). The outside call is still  
on hold and both handsets now show INTERCOM. You  
can now have a private conversation between the system INTERCOM  
handsets.  
If you want to cancel an intercom call and reconnect to  
the outside call before the other handset answers, press  
, or INT on your originating handset.  
If the other handset does not answer the intercom  
call within 100 seconds, is in the directory or call log, or is out of range,  
your originating handset screen shows UNABLE TO CALL TRY AGAIN and  
reconnects to the outside call automatically.  
3. From this intercom call, you have the following options:  
• You can let the other handset join you on the outside call in a three-way  
conversation. Press and hold INT on your originating handset.  
• You can transfer the call. Press OFF/CLEAR, or place your handset  
back in the telephone base or charger. Your screen shows  
CALL TRANSFERED. The other handset is automatically connected to  
the outside call.  
• You can alternate between the outside call (OUTSIDE CALL appears  
on the screen) and the intercom call (INTERCOM appears on the  
screen). Press INT repeatedly on your originating handset.  
• The other person can leave the intercom call by pressing OFF/CLEAR,  
or placing the other handset back in the telephone base or charger. The  
outside call continues with the original system handset.  
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17  
 
Telephone operation  
Directory  
DIRECTORY EMPTY  
The directory can store up to 50 entries with up to 30 digits  
for each phone number and 15 characters for each name.  
• Directory entries are shared by all system handsets. Any  
additions, deletions or edits made on one handset affect  
the directory on all handsets.  
• When there are no records in the directory, the screen  
shows DIRECTORY EMPTY.  
LIST FULL  
• When the directory is full and you try to save an entry, the  
screen shows LIST FULL.  
• If you try to save a number already stored in the directory,  
the screen shows ALREADY SAVED.  
• Only one handset can review the directory at a time. If a  
handset tries to enter the directory while another handset  
is already in it, NOT AVAILABLE AT THIS TIME appears.  
ALREADY SAVED  
ELIZABETH JONES  
800123456789123  
456789123456789  
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18  
 
Telephone operation  
Store a directory entry  
Use the following steps to store an entry in the directory.  
1. Press MENU/SELECT when the handset is not in use.  
ANS. SYSTEM  
>DIRECTORY  
CALL LOG  
RINGER VOLUME  
RINGER TONE  
>
2. Press or  
to select DIRECTORY and then press  
MENU/SELECT.  
>
3. Press or to select STORE, then press  
REVIEW  
>STORE  
MENU/SELECT. The screen shows ENTER NUMBER.  
4. Use the dialing keys to enter the number.  
• Press MUTE/REMOVE to backspace and erase a digit.  
• Press and hold MUTE/REMOVE to erase the  
entire entry.  
ENTER NUMBER  
• Press to move the cursor to the left or to the right.  
• Press and hold REDIAL/PAUSE to insert a  
dialing pause (a p appears).  
_
- OR-  
Copy a number from the redial list by pressing  
REDIAL/PAUSE and then  
,
or REDIAL/PAUSE to  
select a number. Press MENU/SELECT to copy the  
number.  
ENTER NAME  
_
5. Press MENU/SELECT to move to the name. The screen  
shows ENTER NAME.  
6. Use the dialing keys (see page 20) to enter the name.  
• Press MUTE/REMOVE to backspace and erase  
a character.  
Press and hold MUTE/REMOVE to erase the entire entry.  
• Press to move the cursor to the left or to the right.  
7. Press MENU/SELECT to confirm.  
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19  
 
Telephone operation  
Character chart  
Use the dial pad and the chart below to enter a name (up to 15 characters).  
Each press of a particular key causes the characters to be displayed in the  
following order:  
Characters by number of key presses  
Number  
1
1
2
#
3
4
,
5
-
6
.
7
&
c
f
8
9
key  
1
,
2
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
a
d
g
j
b
e
h
k
n
p
u
w
3
4
i
5
L
l
6
M
P
T
O
R
V
Y
m
7
t
o
q
v
x
7
r
s
z
8
9
W
0
9
y
0
*
?
!
/
(
)
@
*
#
space  
When entering a name in the directory, the first letter of each word is  
automatically capitalized.  
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20  
 
Telephone operation  
Search the directory  
Entries are sorted alphabetically. To search the directory:  
>REVIEW  
STORE  
1. Press  
when the handset is not in use.  
-OR-  
Press MENU/SELECT when the handset is not in use.  
>
Press or  
to select DIRECTORY and then press  
MENU/SELECT twice.  
2. Press or to browse.  
VTECH  
595-9511  
Alphabetical search  
To start an alphabetical search:  
1. Press  
when the handset is not in use.  
-OR-  
Press MENU/SELECT when the handset is not in use. Press or  
to  
>
select DIRECTORY and then press MENU/SELECT twice.  
2. Use the dialing keys to enter the letters associated with the name. For  
example, if you have name entries Jenny, Kristen and Linda in your  
directory, press 5 (JKL) once to find Jenny, twice to find Kristen, or three  
times to find Linda. If there is no name entry matching your search, the  
next closest match in alphabetical order appears. If necessary, press or  
to browse.  
Dial a directory entry  
1. Press  
when the handset is not in use.  
-OR-  
Press MENU/SELECT when the handset is not in use. Press or  
to  
>
select DIRECTORY and then press MENU/SELECT twice.  
2. Press or , or use the alphabetical search to browse.  
3. Press  
or  
.
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21  
 
Telephone operation  
Edit a directory entry  
Use the following steps to edit an entry in the directory.  
1. Press  
when the handset is not in use.  
-OR-  
Press MENU/SELECT when the handset is not in use. Press or  
to  
>
select DIRECTORY and then press MENU/SELECT twice.  
2. Press or , or use the alphabetical search to browse (see page 21).  
3. Press MENU/SELECT to select an entry. The screen  
EDIT NUMBER  
shows EDIT NUMBER.  
4. Use the dialing keys to edit the number.  
595-9511_  
• Press MUTE/REMOVE to backspace and erase a digit.  
• Press and hold MUTE/REMOVE to erase the entire  
entry.  
• Press to move the cursor to the left or to the right.  
• Press and hold REDIAL/PAUSE to insert a dialing pause (a p appears).  
5. Press MENU/SELECT to move to the name. The screen  
EDIT NAME  
VTECH_  
shows EDIT NAME.  
6. Use the dialing keys (see page 20) to edit the name.  
• Press MUTE/REMOVE to backspace and erase  
a character.  
Press and hold MUTE/REMOVE to erase the entire entry.  
• Press to move the cursor to the left or to the right.  
7. Press MENU/SELECT to save.  
Delete from the directory  
1. Press  
when the handset is not in use.  
-OR-  
Press MENU/SELECT when the handset is not in use. Press or  
to  
>
select DIRECTORY and then press MENU/SELECT twice.  
2. Press or , or use the alphabetical search to browse.  
3. Press MUTE/REMOVE to remove the selected entry.  
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22  
 
Telephone operation  
About caller ID  
This product supports caller ID services provide by most local telephone  
service companies. Depending on your service subscription, you may see  
the caller’s number, or the caller’s name and number that are sent by the  
telephone company after the first or second ring. Caller ID allows you to see  
the name, number, date and time of calls.  
Caller ID with call waiting lets you see the name and telephone number of the  
caller before answering the telephone, even while on another call.  
It may be necessary to change your telephone service to use this feature.  
Contact your telephone company if:  
• You have both caller ID and call waiting, but as separate services ( you may  
need to combine these services).  
• You have only caller ID service, or only call waiting service.  
• You do not subscribe to caller ID or call waiting services.  
There are fees for caller ID services. In addition, services may not be  
available in all areas.  
This product can provide information only if both you and the caller are  
in areas offering caller ID service and if both telephone companies use  
compatible equipment. The time and date are sent by the telephone company  
along with the call information.  
You can use this product with regular caller ID service, or you can use this  
product’s other features without subscribing to either caller ID or combined  
caller ID with call waiting service.  
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23  
 
Telephone operation  
Call log  
If you subscribe to caller ID service, information about each caller will appear  
after the first or second ring. If you answer a call before the caller information  
appears on the screen, it will not be saved in the call log.  
• The call log stores up to 50 entries. Each entry has up to 24 digits for the  
phone number and 15 characters for the name. If the phone number has  
more than 15 digits, only the last 15 digits appear. If the name has more  
than 15 characters, only the first 15 characters are shown and saved in the  
call log.  
• You can review, redial, and copy an entry into the directory.  
• Entries appear in reverse chronological order.  
HANDSET X  
XX MISSED CALLS  
• When the call log is full, the oldest entry is deleted to  
make room for new incoming call information.  
• XX MISSED CALL(S) shows when there are new call log  
entries (including missed and unreviewed calls).  
6:21am  
12/25  
• CALL LOG EMPTY shows when there are no records in  
the call log.  
CALL LOG EMPTY  
• Only one handset can review the call log at a time. If a  
handset tries to enter the call log while another handset is  
already in it, NOT AVAILABLE AT THIS TIME appears.  
• The caller ID information may not be available for every incoming call. The  
callers may intentionally block their names and/or telephone numbers.  
• For call log entries with numbers between 16 and 24 digits, in order to view  
the entire number, you must save the entry to the directory (see page 26).  
• If the phone number has more than 24 digits, it will not be saved or shown in  
the call log.  
Missed calls indicator  
When there are unreviewed calls in the call log, the handset  
shows XX MISSED CALL(S).  
HANDSET X  
XX MISSED CALLS  
Each time you review a call log entry marked NEW, the  
number of missed calls decreases by one.  
6:11am  
12/25  
When you have reviewed all the missed calls, the missed  
calls indicator no longer shows.  
If you do not want to review the missed calls one by one,  
press and hold OFF/CLEAR to erase the missed calls  
indicator. All the entries are then considered old and kept in  
the call log.  
VTECH  
595-9511  
6:21am  
12/25  
NEW  
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24  
 
Telephone operation  
Review the call log  
1. Press CID when the handset is not in use.  
2. Press or to browse through the call log.  
-OR-  
VTECH  
595-9511  
6:21am  
12/25  
1. Press MENU/SELECT when the handset is not in use.  
>
2. Press or to select CALL LOG, then press  
MENU/SELECT.  
ANS. SYSTEM  
DIRECTORY  
>CALL LOG  
>
3. Press or to select REVIEW, then press  
MENU/SELECT.  
RINGER VOLUME  
RINGER TONE  
4. Press or to browse through the call log.  
• The name (if available), telephone number, date and  
time of all incoming calls are shown on the screen.  
• You hear a double beep when the list reaches the beginning or end of  
the call log.  
Make a call log entry ready to dial  
Although the call log entries received have 10 digits (the area code plus the  
seven-digit number), in some areas, you might need to dial only the seven  
digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits.  
You can change the number of digits that you dial from the call log and store  
to the directory.  
800-595-9511  
While reviewing the call log, press # repeatedly to show  
1-800-595-9511  
different dialing options for local and long distance  
595-9511  
numbers before dialing or saving the telephone number in  
the directory.  
1-595-9511  
Press 1 repeatedly if you need to add or remove 1 in front  
595-9511  
1-595-9511  
of the telephone number before dialing or saving it in the  
directory.  
When the number is shown in the correct format for  
800-595-9511  
1-800-595-9511  
dialing, press  
or  
to call the number.  
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25  
 
Telephone operation  
Dial a call log entry  
1. When in the call log, press or to browse.  
2. Press  
or  
to dial the entry.  
Save a call log entry to the directory  
EDIT NUMBER  
1. When in the call log, press or to browse.  
2. Press MENU/SELECT to select an entry. The screen  
595-9511_  
displays EDIT NUMBER.  
3. Use the dialing keys to edit the number.  
• Press MUTE/REMOVE to backspace and erase a digit.  
• Press and hold MUTE/REMOVE to erase the entire entry.  
• Press to move the cursor to the left or to the right.  
• Press and hold REDIAL/PAUSE to insert a dialing pause (a p appears).  
4. Press MENU/SELECT to move to the name. The screen  
EDIT NAME  
VTECH_  
displays EDIT NAME.  
5. Use the dialing keys (see page 20) to edit the name.  
• Press MUTE/REMOVE to backspace and erase  
a character.  
Press and hold MUTE/REMOVE to erase the entire entry.  
• Press to move the cursor to the left or to the right.  
6. Press MENU/SELECT to save.  
• If the entry is already saved in the directory, the handset shows  
ALREADY SAVED.  
If there is no caller ID information, the handset shows UNABLE TO SAVE.  
Delete from the call log  
To delete one entry:  
1. When in the call log, press or to browse.  
2. Press MUTE/REMOVE to delete the selected entry.  
To delete all entries:  
1. Press MENU/SELECT when the handset is not in use.  
>
2. Press or to select CALL LOG, then press  
DELETE ALL  
CALLS?  
MENU/SELECT.  
>
3. Press or to select DEL ALL CALLS, then press  
MENU/SELECT.  
PRESS SELECT  
TO CONFIRM  
4. The screen shows DELETE ALL CALLS? PRESS  
SELECT TO CONFIRM. Press MENU/SELECT to  
confirm.  
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26  
 
Telephone operation  
Call log display screen messages  
Displays  
When  
The caller is blocking the name.  
PRIVATE NAME  
PRIVATE NUMBER  
PRIVATE CALLER  
UNKNOWN NAME  
UNKNOWN NUMBER  
UNKNOWN CALLER  
The caller is blocking the telephone number.  
The caller is blocking the name and number.  
This caller’s name is unavailable.  
This caller’s number is unavailable.  
No information is available about this caller.  
It is a long distance call.  
LONG DISTANCE  
OR  
L
(before the caller’s number)  
Redial list  
The telephone stores the five most recently dialed  
numbers.  
When there are already five entries, the oldest  
entry is deleted to make room for the new entry.  
• Entries are shown in reverse chronological order.  
• Press REDIAL/PAUSE to browse the redial list.  
Dial a redial entry  
1. Press REDIAL/PAUSE, then  
double beep when it reaches the beginning or end of the redial list.  
2. Press or to dial the number.  
,
or REDIAL/PAUSE to browse. You hear a  
Delete from redial  
1. Press REDIAL/PAUSE, then  
,
or REDIAL/PAUSE to browse.  
2. Press MUTE/REMOVE to delete the selected entry.  
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27  
 
Answering system operation  
Answering system and voicemail  
Your telephone has both a digital answering system and voicemail indication.  
Most telephone companies offer voicemail service (fees may apply). Your  
telephone’s answering system and voicemail indication are independent  
features, and each alerts you to new messages differently. For more  
information on the voicemail indicators, see page 10. To listen to your  
voicemail, follow the instructions provided by your voicemail service provider.  
To listen to messages recorded on your digital answering system, see page 30.  
If you subscribe to a voicemail service through your telephone service  
provider, you can use your telephone answering system and voicemail  
together. If you are on a call, or the answering system is busy and you  
receive another call, the second caller can leave a voicemail message. Set  
your answering system to answer calls at least two rings earlier than your  
voicemail is set to answer. For example, set your voicemail to answer calls  
after six rings and set your answering system to answer after four rings.  
Some telephone companies program the delay before answering calls in  
seconds instead of rings; in this case, allow six seconds per ring when  
determining the appropriate setting.  
Message capacity  
The answering system can record and store up to 99 messages. Each  
message can be up to four minutes in length. The total storage capacity for  
the announcement, messages and memos is approximately 14 minutes.  
The actual recording time depends on individual message characteristics.  
Messages remain available for replay until you delete them.  
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28  
 
Answering system operation  
Turn the answering system on or off  
The answering system must be turned on to answer and record messages.  
When the answering system is turned on, the ANS ON/OFF light on the  
telephone base will be on and ANS ON will display on the handset.  
To turn on or off with the telephone base:  
• Press ANS ON/OFF to turn the answering system on or  
off. When the answering system is turned on, it announces,  
“Calls will be answered.” When the answering system is  
turned off, it announces, “Calls will not be answered.”  
To turn on or off with a handset:  
1. Press MENU/SELECT to show the menu when the handset  
is not in use.  
>
2. Press MENU/SELECT to select ANS. SYSTEM.  
>
3. Press or to select ANS SYS SETUP, then press MENU/SELECT.  
>
4. Press MENU/SELECT to select ANSWER ON/OFF.  
5. Press or to choose ON or OFF, then press MENU/SELECT.  
Call screening  
You can listen at the telephone base to a caller leaving a message. If you  
want to turn off the call screening feature, set the telephone base volume to  
zero. Remember to raise the volume in order to hear your messages during  
playback.  
Call intercept  
If you want to talk to the person whose message is being recorded, press  
on the handset.  
Telephone base ringer volume  
+
-
Press VOL  
or VOL on the telephone base to adjust the ringer volume  
when the telephone is not in use. When you set the ringer volume to zero, the  
base ringer is off and the system announces, “Base ringer is off.”  
See page 8 to set the handset ringer volume.  
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29  
 
Answering system operation  
New message indication  
The message window on the telephone base flashes and  
handset when there are new answering system messages.  
shows on the  
If the new message alert tone is turned on, the telephone base beeps every  
10 seconds when there are unreviewed messages.  
Message playback  
If you have new messages, the telephone plays only the new messages  
(oldest first). If there are no new messages, the telephone plays back all  
messages (oldest first).  
When playback begins, you hear the total number of messages followed by  
the day and time of the message. After the last message, the telephone  
announces, “End of messages.”  
To play messages with the telephone base:  
1. Press /PLAY/STOP to listen to messages.  
Options during playback:  
-
+
• Press VOL or VOL  
to adjust the speaker volume.  
• Press /SKIP to skip to the next message.  
• Press /REPEAT to repeat the message currently playing. Press  
/REPEAT twice to listen to the previous message.  
• Press X/DELETE to delete the current message. The system advances  
to the next message.  
• Press  
/PLAY/STOP to stop.  
To play messages with a handset:  
1. Press MENU/SELECT to show the menu when the handset is not in use.  
>
2. Press MENU/SELECT to select ANS. SYSTEM.  
>
3. Press MENU/SELECT to select PLAY MSGS.  
Options during playback:  
• Press VOL to adjust the speaker volume.  
• Press 6 to skip to the next message.  
• Press 4 to repeat the message currently playing. Press 4 twice to listen  
to the previous message.  
• Press 3 to delete the current message. The system advances to the  
next message.  
• Press 5 to stop.  
When the answering system has less than five minutes of recording time  
left, the remaining time is announced.  
• When F and number of messages are flashing in the message window, the  
memory is full. Delete some messages to make room for more.  
• You can only delete old messages, which are messages you have played.  
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30  
 
Answering system operation  
Delete all messages  
To delete all messages with the telephone base:  
Press X/DELETE when the phone is not in use. The telephone announces,  
To delete all old messages, press DELETE again.” Press X/DELETE again.  
All previously heard messages are erased and the telephone announces, All  
old messages deleted.”  
To delete all messages with a handset:  
1. Press MENU/SELECT to show the menu when the handset is not in use.  
>
2. Press MENU/SELECT to select ANS. SYSTEM.  
>
3. Press or to select DEL ALL OLD, then press MENU/SELECT.  
4. The handset shows DELETE ALL MESSAGES? PRESS SELECT TO  
CONFIRM. Press MENU/SELECT to confirm your selection.  
Record and play memos  
Memos are your own recorded messages used as reminders for yourself or  
others using the same answering system. You can record your own memos  
using a system handset. Playback and delete them in the same way as  
incoming messages.  
Record a memo  
1. Press MENU/SELECT to show the menu when the handset is not in use.  
>
2. Press MENU/SELECT to select ANS. SYSTEM.  
>
3. Press or to select RECORD MEMO, then press MENU/SELECT.  
4. The handset announces, “Record after the tone. Press 5 when you are  
done.” After the tone, speak towards the microphone of the handset.  
5. Press 5 when finished recording. The handset announces, “Recorded.”  
• “Memory is full,” is announced if you record a memo when the memory is  
full.  
• Each memo can be up to four minutes in length.  
• Memos shorter than one second are not recorded.  
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31  
 
Answering system operation  
Message window displays  
Window display  
0
Description  
No messages.  
Total number of old messages recorded.  
1-99  
Total number of messages recorded.  
The telephone base might have lost and regained power.  
The clock needs to be set.  
0-99(flashing)  
Memory is full with total number of messages recorded.  
Current message number during new message playback.  
Current message number during old message playback.  
Telephone base speaker volume level while adjusting.  
1-99& F(alternating)  
1-99(flashing)  
1-99  
1-8  
--  
The system is answering a call, or recording a memo or  
announcement.  
Telephone is answering a call or being accessed  
remotely.  
The answering system is being programmed.  
Telephone base ringer level while adjusting.  
0-6  
When the memory is full, the answering system answers incoming calls after  
10 rings and announces, “Memory is full. Enter the remote access code.”  
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32  
 
Answering system operation  
Remote access  
A two-digit security code is required to access the answering system  
remotely from any touch tone telephone. The preset code is 19; see  
Remote code on page 11 to change it.  
1. Dial your telephone number from any touch tone telephone.  
2. When the system plays your announcement, enter the two-digit  
security code.  
3. You can also enter one of the following remote commands.  
Command  
Function  
1
2
Play all messages.  
Play only new messages.  
3
Delete the current message (during playback).  
Delete all messages.  
33  
4
Repeat the current message (during playback).  
Stop.  
5
*5  
6
Hear a list of remote commands.  
Skip to the next message (during playback).  
Record a new announcement.  
End the call.  
*7  
8
0
Turn the answering system on or off.  
4. Hang up or press 8 to end the call.  
• If you do not press any keys after you enter the remote access code, all new  
messages play. If there are no new messages, all old messages play.  
• Once the new messages have played, the telephone announces the help  
menu options. If you do not press any key within 20 seconds, the remote  
access call automatically disconnects.  
• When the answering system is turned off, the telephone answers after 10  
rings, and announces, “Please enter your remote access code.”  
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33  
 
Appendix  
Handset display screen messages  
The telephone number entered is already  
ALREADY SAVED  
CALL LOG EMPTY  
stored in the directory.  
There are no call log entries.  
Calling another handset.  
CALLING HANDSET X  
(for models with three or more handsets)  
CALLING OTHER HANDSET  
(for models with two handsets)  
The cordless handset is searching for the  
telephone base.  
CONNECTING...  
CHARGING  
The handset with low battery is  
recharging.  
There are no directory entries.  
You have just ended a call.  
DIRECTORY EMPTY  
ENDED  
Another system handset is calling.  
HANDSET X IS CALLING  
(for models with three or more handsets)  
OTHER HANDSET IS CALLING  
(for models with two handsets)  
There is an incoming call.  
INCOMINGCALL  
Two handsets are required for an  
intercom call.  
INT REQUIRES TWO HANDSETS  
The handset is on an intercom call.  
You have just ended an intercom call.  
INTERCOM  
INTERCOM ENDED  
LINE IN USE  
A system handset or another telephone  
on the same line is in use.  
The directory is full.  
LIST FULL  
The battery needs to be recharged.  
LOW BATTERY  
MICROPHONE ON  
MUTE is turned off and the person on the  
other end can hear you.  
You have turned off the handset  
MUTED  
microphone. The other party cannot hear  
you but you can hear the other party.  
There are new voicemail messages from  
your telephone company.  
NEW VOICEMAIL  
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34  
 
Appendix  
Handset display screen messages  
There is no telephone line connected.  
NO LINE  
Communication between handset and  
telephone base is lost during a call.  
NO SIGNAL, CALL ENDED  
One handset is already viewing the call  
log or directory and another handset  
attempts to review it.  
NOT AVAILABLE  
AT THIS TIME  
Connected to the external call during call  
transfer.  
OUTSIDE CALL  
The cordless handset locator is activated.  
The handset is on a call.  
**PAGING**  
PHONE  
The battery is very low. Place the handset  
in the telephone base or charger for  
recharging.  
PLACEIN CHARGER  
The ringer is muted temporarily during an  
incoming call.  
RINGER MUTE  
Your selection has been saved.  
SAVED  
The handset speakerphone is in use.  
SPEAKER  
You have attempted to make an intercom  
call, but the handset you are calling is in  
the directory, in the call log, out of range  
or on an outside call.  
UNABLE TO CALL  
TRY AGAIN  
You are attempting to save a caller ID  
entry with no name or number.  
UNABLE TO SAVE  
XX MISSED CALLS  
There are unreviewed calls in your call  
log.  
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35  
Appendix  
Handset and telephone base indicators  
Handset lights  
On when the handset speakerphone is in use.  
CHARGE  
On when the handset is charging in the telephone  
base or charger.  
Telephone base lights  
IN USE  
Flashes when there is an incoming call or another  
telephone sharing the same line is in use.  
On when the handset is in use.  
VOICEMAIL  
Flashes when you have new voicemail from your  
telephone company.  
ANS ON/OFF  
On when the answering system is on.  
Handset icons  
ANS ON  
Answering system is turned on.  
Microphone is muted.  
MUTE  
Handset ringer off.  
New answering system messages.  
Message number currently playing and total number  
of messages recorded.  
MSG#[ 1/13]  
NEW  
New call log entries.  
New voicemail received from the telephone  
company.  
NEW VOICEMAIL  
Speakerphone is in use.  
SPEAKER  
Cycles (low, medium, and full) when the handset  
battery is charging.  
Flashes when the battery is low and needs charging.  
Solid when the battery is fully charged.  
(Battery indicator)  
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36  
 
Appendix  
Battery  
It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can  
expect the following performance:  
Operation  
Operating time  
Up to eight hours  
Up to five hours  
Up to six days  
While in handset use (talking*)  
While in speakerphone mode (talking*)  
While not in use (standby**)  
*Operating times vary depending on your actual use and the age of the battery.  
**Handset is not charging or in use.  
The battery needs charging when:  
A new battery is installed in the handset.  
The handset beeps.  
A battery is properly installed and the screen is blank.  
LOW BATTERY or PLACE IN CHARGER shows on the handset screen.  
CAUTION:  
To reduce the risk of fire or injury, read and follow these instructions:  
Use only the battery(ies) provided or equivalent. To order a replacement, visit our website at  
1 (800) 267-7377.  
Do not dispose of the battery(ies) in a fire. Check with local waste management codes for  
special disposal instructions.  
Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause burns  
or injury to the eyes or skin. The electrolyte may be toxic if swallowed.  
Exercise care in handling batteries in order not to create a short circuit with conductive materials.  
Charge the battery(ies) provided with or identified for use with this product only in accordance  
with the instructions and limitations specified in this manual.  
Observe proper polarity orientation between the battery and metallic contacts.  
To prevent fire or shock hazard, do not expose this product to water or any type of moisture.  
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37  
 
Appendix  
Expand your telephone system  
The handsets provided with your telephone system are pre-registered. Each  
handset is assigned a number that shows on the handset display. Additional  
handsets registered to the telephone system are assigned in sequential  
order. For instance, if the telephone system already has HANDSET 1 and  
HANDSET 2, the new registered handset is assigned HANDSET 3. This  
telephone system accommodates up to 12 handsets.  
Add and register a handset (optional)  
You can add new handsets (DS6201, purchased separately) to your  
telephone system, but each handset must be registered with the telephone  
base before use. When first purchased, each expansion handset shows  
NOT REGISTERED. You may need to charge the handset before  
registering to the telephone base. For more details on battery charging, see  
the table on page 3.  
To register a handset:  
1. Place the unregistered handset in the telephone base or charger. If  
PRESS FIND HS 4 SEC ON BASE does not appear on the handset  
screen after a few seconds, remove the handset and place it in the  
telephone base or charger again.  
2. On the telephone base, press and hold FIND HANDSET for about four  
seconds (until the red IN USE light on the telephone base turns on) and  
then release the button. The handset shows PLEASE WAIT... and it  
takes about 10 seconds to complete the registration. The handset shows  
HANDSET X REGISTERED (X represents the handset number assigned)  
and you hear a beep when the registration completes.  
• If the registration fails, the handset shows NOT REGISTERED. To reset the  
handset, remove the handset from the telephone base and place it back in.  
Try the registration process again.  
• You cannot register a handset if any other system handset is in use.  
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38  
 
Appendix  
Replace a handset  
If you want to replace a handset or re-assign the designated handset number  
of a registered handset, you must de-register all the handsets and then  
individually register each handset.  
To make de-registration easier, read all of the instructions on this page before  
you begin. To de-register all handsets:  
1. Press and hold FIND HANDSET on the telephone base for about 10  
seconds (until the IN USE light on the telephone base turns on and starts  
to flash), then release FIND HANDSET.  
2. Press and release FIND HANDSET again. You must press  
FIND HANDSET while the IN USE light is still flashing. The IN USE light  
flashes for approximately seven seconds.  
3. All system handsets show CONNECTING... The de-registration process  
takes about 10 seconds to complete. All handsets show  
NOT REGISTERED when the de-registration completes.  
If de-registration fails, you might need to reset the telephone and try again.  
To reset:  
1. Pick up the registered handset and then press  
.
2. Press OFF/CLEAR and place the handset back in the telephone base.  
-OR-  
1. Unplug the power from the telephone base, then plug it back in.  
You cannot de-register a handset if any system handset is in use.  
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39  
 
Appendix  
Troubleshooting  
If you have difficulty with your telephone, please try the suggestions below.  
1 (800) 595-9511; in Canada, call 1 (800) 267-7377.  
My telephone does not work at all.  
• Make sure the battery is installed and charged correctly (page 3). For optimum daily  
performance, return the handset to the telephone base or charger after use.  
• Make sure the power adapter is securely plugged into an outlet not controlled by a  
wall switch.  
Make sure the telephone line cord is plugged firmly into the telephone base and the  
telephone wall jack.  
• Unplug the electrical power to the telephone base. Wait for approximately 15  
seconds, then plug it back in. Allow up to one minute for the cordless handset and  
telephone base to synchronize.  
Charge the battery in the handset for up to 16 hours.  
• If the battery is completely depleted, it can take up to 10 minutes to charge the  
handset before LOW BATTERY appears on the screen (page 3).  
Remove and re-insert the battery. If that still does not work, it might be necessary to  
purchase a new battery.  
• Disconnect the telephone base from the telephone wall jack and plug in a working  
telephone. If the other telephone does not work, the problem is probably in the  
wiring or the local service. Call the local telephone company.  
LOW BATTERY shows on screen.  
• Place the handset in the telephone base or charger for recharging.  
• Remove and re-install the battery and use it until fully depleted, then recharge the  
handset in the telephone base or charger for up to 16 hours.  
• If the above measures do not correct the problem, replace the battery.  
The battery does not charge in the handset or the handset battery does  
not accept charge.  
• Make sure the handset is placed in the telephone base or charger correctly. The  
CHARGE light on the handset should be on.  
• Remove and reinstall the battery, then charge for up to 16 hours.  
• If the handset is in the telephone base or charger but the CHARGE light on the  
handset is not on, refer to The CHARGE light is off in this section.  
• If the battery is completely depleted, it can take up to 10 minutes to charge the  
handset before LOW BATTERY appears on the screen (page 3).  
• Purchase a new battery. Refer to the Battery section (page 37).  
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40  
 
Appendix  
Troubleshooting  
The CHARGE light is off.  
• Clean the charging contacts on the handset and telephone base each month with a  
pencil eraser or a dry non-abrasive fabric.  
Make sure the power adapter and telephone line cord are plugged in correctly and  
securely.  
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up  
to one minute for the handset and telephone base to reset.  
There is no dial tone.  
• First, try all the above suggestions.  
• Move the handset closer to the telephone base. It might be out of range.  
• The telephone line cord might be malfunctioning. Install a new telephone line cord.  
• Disconnect the telephone base from the telephone wall jack and connect a different  
telephone. If there is no dial tone on this telephone either, the problem is in your  
wiring or local service. Contact your local telephone company.  
The telephone does not ring when there is an incoming call.  
• Make sure the handset ringer volume is not set to the lowest level (page 8) and the  
telephone base ringer volume is not set to zero (page 29).  
Make sure the telephone line cord and power adapter are plugged in properly  
(page 2).  
• The handset might be too far from the telephone base. Move it closer to the  
telephone base.  
There might be too many extension phones on the telephone line to allow all of them  
to ring simultaneously. Unplug some of them.  
If the other telephones in your home are having the same problem, the problem is in  
the wiring or local service. Contact the local telephone company (charges may apply).  
Other electronic products can cause interference to your cordless telephone. Install  
your telephone as far away as possible from electronic devices such as: wireless  
routers, radios, cellular telephones, digital telephones, intercoms, room monitors,  
televisions, VCRs, personal computers, kitchen appliances, and other cordless  
telephones.  
• Test a working telephone at the telephone wall jack. If another telephone has  
the same problem, the problem is in the telephone wall jack. Contact your local  
telephone company (charges may apply).  
• The telephone line cord might be malfunctioning. Install a new telephone line cord.  
• Re-install the battery and place the handset in the telephone base or charger.  
• Wait for the handset to synchronize with the telephone base. Allow up to one minute  
for this to take place.  
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41  
Appendix  
Troubleshooting  
I cannot dial out.  
• First, try all the above suggestions.  
• Make sure there is a dial tone before dialing. It is normal if the handset takes a  
second or two to synchronize with the telephone before producing a dial tone. Wait  
an extra second before dialing.  
If the other telephones in your home are having the same problem, the problem is in  
the wiring or local service. Contact your local telephone company (charges may apply).  
Eliminate any background noise. Mute the cordless handset before dialing, or dial  
from another room in your home with less background noise.  
My handset beeps and is not performing normally.  
Make sure the power cord is securely plugged into the telephone base. Plug the  
telephone base into a different working electrical outlet not controlled by a wall switch.  
• Move the handset closer to the telephone base. It might be out of range.  
• Reset the telephone base by unplugging the electrical power to the base. Wait for 15  
seconds and plug it back in again. Allow up to one minute for the cordless handset  
and the telephone base to synchronize.  
• Other electronic products can cause interference to your cordless telephone. Install  
your telephone as far away from these electronic devices as possible: wireless  
routers, radios, radio towers, pager towers, cellular telephones, intercoms, room  
monitors, televisions, personal computers, kitchen appliances and other cordless  
telephones.  
There is interference during a telephone conversation.  
My calls fade out when I am using the cordless handset.  
• The handset might be out of range. Move it closer to the telephone base.  
• If you subscribe to high-speed Internet service (digital subscriber line - DSL) through  
your telephone lines, you must install a DSL filter between the telephone base and  
the telephone wall jack. The filter prevents noise and caller ID problems caused by  
DSL interference. Contact your DSL service provider for more information about  
DSL filters.  
• Appliances or other cordless telephones plugged into the same circuit as the  
telephone base can cause interference. Try moving the appliance or telephone base  
to another outlet.  
Other electronic products can cause interference to your cordless telephone. Install  
your telephone as far away as possible from the following electronic devices: wireless  
routers, radios, radio towers, pager towers, cellular telephones, digital telephones,  
intercoms, room monitors, televisions, VCRs, personal computers, kitchen appliances,  
and other cordless telephones.  
If your telephone is plugged in with a modem or a surge protector, plug the telephone  
(or modem/surge protector) into a different location. If this doesn’t solve the problem,  
re-locate your telephone or modem farther apart from each other, or use a different  
surge protector.  
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42  
Appendix  
Troubleshooting  
The location of your telephone base can impact the performance of your cordless  
phone. For better reception, install the telephone base in a centralized location within  
your home or office, away from walls or other obstructions. In many environments,  
elevating the telephone base improves overall performance.  
• Disconnect the telephone base from the telephone wall jack and plug in a corded  
telephone. If calls are still not clear, the problem is probably in the wiring or local  
service. Contact your local service company (charges may apply).  
If the other telephones in your home are having the same problem, the problem is in  
the wiring or local service. Contact the local telephone company (charges may apply).  
I hear other calls when using the telephone.  
• Disconnect the telephone base from the telephone wall jack. Plug in a different  
telephone. If you still hear other calls, the problem is probably in the wiring or local  
service. Call your local telephone company.  
I hear noise on the cordless handset and the keys do not work.  
• Make sure the telephone line cord is plugged in securely.  
My caller ID features are not working properly.  
• Caller ID is a subscription service. You must subscribe to this service from your  
local telephone company for this feature to work on your telephone.  
• The caller might not be calling from an area which supports caller ID.  
• Both you and the caller’s telephone companies must use equipment compatible with  
the caller ID service.  
The caller ID information shows after the first or second ring.  
• If you subscribe to high-speed Internet service (digital subscriber line - DSL) through  
your telephone lines, you must install a DSL filter between the telephone base and  
the telephone wall jack. The filter prevents noise and caller ID problems caused by  
DSL interference. Contact your DSL service provider for more information about  
DSL filters.  
The telephone does not receive caller ID or the telephone does not  
show caller ID during call waiting.  
• Make sure you subscribe to caller ID with call waiting features provided by the local  
telephone company.  
• The caller might not be calling from an area which supports caller ID.  
• Both you and the caller’s telephone companies must use equipment compatible with  
caller ID service.  
• If you subscribe to high-speed Internet service (digital subscriber line - DSL) through  
your telephone lines, you must install a DSL filter between the telephone base and  
the telephone wall jack. The filter prevents noise and caller ID problems caused by  
DSL interference. Contact your DSL service provider for more information about  
DSL filters.  
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43  
Appendix  
Troubleshooting  
Caller ID entries do not match the numbers I need to dial.  
• Caller ID service delivers 10 digits (the area code plus the seven-digits number). If  
you need to dial something other 10 digits, see page 25 for instructions on changing  
the number.  
If you dial seven digits for local calls you might want to use the Home area code  
feature (page 10).  
CONNECTING... shows in the handset screen.  
• The handset might be out of range. Move it closer to the telephone base.  
• Make sure the power cord is securely plugged into the telephone base. Use a  
working electrical outlet not controlled by a wall switch.  
• Reset your telephone by unplugging the power adapter from the telephone base.  
Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug  
in the power adapter and re-install the battery. Place the handset in the telephone  
base and allow up to one minute for the handset and telephone base to synchronize.  
• Other electronic products might prevent your handset and telephone base from  
communicating with each other. Install your telephone base as far away from  
these electronic devices as possible: wireless routers, radios, cellular telephones,  
intercoms, room monitors, televisions, personal computers, kitchen appliances and  
other cordless telephones.  
The answering system does not answer after the number of rings that I  
programmed it.  
• Make sure the answering system is on. When the answering system is on, the  
ANS ON/OFF light on the telephone base should be lit and ANS ON should show  
on the handset.  
If toll saver is selected, the number of rings changes to two when there are new  
messages waiting (page 11).  
• If the memory is full or if the answering system is off, the answering system answers  
after 10 rings.  
• In some cases, the answering system is affected by the ringing system used by the  
local telephone company.  
The outgoing announcement is not clear.  
• When recording the announcement, make sure you speak in a normal tone of voice  
towards the microphone of the handset.  
• Make sure there is no background noise when recording.  
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44  
Appendix  
Troubleshooting  
The messages on the answering system are very difficult to hear.  
• Press VOL on the telephone base or handset to increase the speaker volume.  
The answering system does not record messages.  
• Make sure the answering system is on.  
• When the answering machine memory is full, it does not record new messages until  
some old messages are deleted.  
The messages on the answering system are incomplete.  
• If a caller leaves a very long message, part of it might be lost when the answering  
system disconnects the call after four minutes.  
• If the memory on the answering system becomes full during a message, the  
answering system stops recording and disconnects the call.  
• If the caller’s voice is very soft, the answering system might stop recording and  
disconnect the call.  
The answering system does not respond to remote commands.  
Make sure your remote code is correct (page 11).  
• Make sure you are calling from a touch-tone telephone. When dialing a number,  
there should be tones. If there are clicks, then it is not a touch-tone telephone and  
cannot activate the answering system.  
• The answering system might not detect the remote access code when your  
announcement is playing. Wait until the announcement is over before entering  
the code.  
There might be interference on the telephone line you are using. Press the dial pad  
keys firmly when dialing.  
Common cures for electronic equipment.  
• If the telephone is not responding normally, put the cordless handset in the  
telephone base. If it does not respond, try the following (in the order listed):  
• Disconnect the power to the telephone base.  
• Disconnect the battery on the cordless handset.  
• Wait a few minutes before connecting power to the telephone base.  
• Re-install the battery and place the cordless handset in the telephone base  
or charger.  
• Wait for the cordless handset to synchronize with the telephone base. Allow up to  
one minute for this to take place.  
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45  
Appendix  
Important safety instructions  
When using your telephone equipment, basic safety precautions should always be followed to  
reduce the risk of fire, electric shock and injury, including the following:  
1. Read and understand all instructions.  
2. Follow all warnings and instructions marked on the product.  
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners.  
Use a damp cloth for cleaning.  
4. Do not use this product near water.  
5. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.  
6. Slots and openings in the back or bottom of the telephone base and handset are provided for  
ventilation. To protect them from overheating, these openings must not be blocked by placing  
the product on a soft surface such as a bed, sofa or rug. This product should never be placed  
near or over a radiator or heat register. This product should not be placed in any area where  
proper ventilation is not provided.  
7. This product should be operated only from the type of power source indicated on the marking  
label. If you are not sure of the type of power supply in your home, consult your dealer or local  
power company.  
8. Do not allow anything to rest on the power cord. Do not install this product where the cord may  
be walked on.  
9. Never push objects of any kind into this product through the slots in the telephone base or  
handset because they may touch dangerous voltage points or create a short circuit. Never spill  
liquid of any kind on the product.  
10. To reduce the risk of electric shock, do not disassemble this product, but take it to an  
authorized service facility. Opening or removing parts of the telephone base or handset other  
than specified access doors may expose you to dangerous voltages or other risks. Incorrect  
reassembling can cause electric shock when the product is subsequently used.  
11. Do not overload wall outlets and extension cords.  
12. Unplug this product from the wall outlet and refer servicing to an authorized service facility  
under the following conditions:  
A. When the power supply cord or plug is damaged or frayed.  
B. If liquid has been spilled onto the product.  
C. If the product has been exposed to rain or water.  
D. If the product does not operate normally by following the operating instructions. Adjust  
only those controls that are covered by the operation instructions. Improper adjustment of  
other controls may result in damage and often requires extensive work by an authorized  
technician to restore the product to normal operation.  
E. If the product has been dropped and the telephone base and/or handset has been  
damaged.  
F. If the product exhibits a distinct change in performance.  
13. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk  
of electric shock from lightning.  
14. Do not use the telephone to report a gas leak in the vicinity of the leak.  
15. Only put the handset of your telephone next to your ear when it is in normal talk mode.  
16. The power adapters are intended to be correctly oriented in a vertical or floor mount position.  
The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-  
the-table/cabinet outlet.  
SAVE THESE INSTRUCTIONS  
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46  
 
Appendix  
Operating range  
This cordless telephone operates with the maximum power allowed by the Federal Communications  
Commission (FCC). Even so, this handset and telephone base can communicate over only a certain  
distance - which can vary with the locations of the telephone base and handset, the weather, and the  
layout of your home or office.  
When the handset is out of range, the handset displays CONNECTING...  
If there is a call while the handset is out of range, it might not ring, or if it does ring, the call might not  
connect well when you press  
the call.  
. Move closer to the telephone base, then press  
to answer  
If the handset moves out of range during a telephone conversation, there might be interference.  
To improve reception, move closer to the telephone base.  
Maintenance  
Taking care of your telephone  
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.  
Avoid rough treatment  
Place the handset down gently. Save the original packing materials to protect your telephone if  
you ever need to ship it.  
Avoid water  
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or  
handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.  
Electrical storms  
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your  
own safety, take caution when using electrical appliances during storms.  
Cleaning your telephone  
Your telephone has a durable plastic casing that should retain its luster for many years. Clean  
it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or  
cleaning solvents of any kind.  
Remember that electrical appliances can cause serious injury if used when you are wet or standing  
in the water. If the telephone base should fall into the water, DO NOT RETRIEVE IT UNTIL YOU  
UNPLUG THE POWER CORD AND TELEPHONE LINE CORD FROM THE WALL. Then remove  
the telephone by the unplugged cords.  
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47  
 
Appendix  
About cordless telephones  
Privacy: The same features that make a cordless telephone convenient create some  
limitations. Telephone calls are transmitted between the telephone base and the cordless  
handset by radio waves, so there is a possibility that the cordless telephone conversations  
could be intercepted by radio receiving equipment within range of the cordless handset. For this  
reason, you should not think of cordless telephone conversations as being as private as those  
on corded telephones.  
Electrical power: The telephone base of this cordless telephone must be connected to a  
working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls  
cannot be made from the cordless handset if the telephone base is unplugged or switched off,  
or if the electrical power is interrupted.  
Potential TV interference: Some cordless telephones operate at frequencies that may cause  
interference to televisions and VCRs. To minimize or prevent such interference, do not place  
the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is  
experienced, moving the cordless telephone farther away from the TV or VCR often reduces or  
eliminates the interference.  
Rechargeable batteries: Exercise care in handling batteries in order not to create a short  
circuit with conducting material such as rings, bracelets, and keys. The battery or conductor  
may overheat and cause harm. Observe proper polarity between the battery and the battery  
charger.  
Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner.  
Do not burn or puncture the battery. Like other batteries of this type, if burned or punctured,  
they could release caustic material which could cause injury.  
The RBRC® seal  
The RBRC® seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is  
voluntarily participating in an industry program to collect and recycle these batteries at the end of  
their useful lives, when taken out of service within the United States and Canada.  
The RBRC® program provides a convenient alternative to placing used nickel-metal hydride  
batteries into the trash or municipal waste, which may be illegal in your area.  
VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers  
participating in the RBRC® program or at authorized VTech product service centers. Please call  
TM  
1-800-8-BATTERY  
for information on Ni-MH battery recycling and disposal bans/restrictions  
in your area. VTech’s involvement in this program is part of its commitment to protecting our  
environment and conserving natural resources.  
RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.  
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48  
 
Appendix  
Warranty  
What does this limited warranty cover?  
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase  
(“Consumer” or “you”) that the Product and all accessories provided in the sales package  
(“Product”) are free from defects in material and workmanship, pursuant to the following terms  
and conditions, when installed and used normally and in accordance with the Product operating  
instructions. This limited warranty extends only to the Consumer for Products purchased and used  
in the United States of America and Canada.  
What will VTech do if the Product is not free from defects in materials and workmanship  
during the limited warranty period (“Materially Defective Product”)?  
During the limited warranty period, VTech’s authorized service representative will repair or replace  
at VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we may  
use new or refurbished replacement parts. If we choose to replace the Product, we may replace  
it with a new or refurbished Product of the same or similar design. We will retain defective parts,  
modules, or equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive  
remedy. VTech will return the repaired or replacement Products to you in working condition. You  
should expect the repair or replacement to take approximately 30 days.  
How long is the limited warranty period?  
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase.  
If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty,  
this limited warranty also applies to the repaired or replacement Product for a period of either (a) 90  
days from the date the repaired or replacement Product is shipped to you or (b) the time remaining  
on the original one-year warranty; whichever is longer.  
What is not covered by this limited warranty?  
This limited warranty does not cover:  
1. Product that has been subjected to misuse, accident, shipping or other physical damage,  
improper installation, abnormal operation or handling, neglect, inundation, fire, water or other  
liquid intrusion; or  
2. Product that has been damaged due to repair, alteration or modification by anyone other than  
an authorized service representative of VTech; or  
3. Product to the extent that the problem experienced is caused by signal conditions, network  
reliability, or cable or antenna systems; or  
4. Product to the extent that the problem is caused by use with non-VTech accessories; or  
5. Product whose warranty/quality stickers, product serial number plates or electronic serial  
numbers have been removed, altered or rendered illegible; or  
6. Product purchased, used, serviced, or shipped for repair from outside the United States of  
America or Canada, or used for commercial or institutional purposes (including but not limited  
to Products used for rental purposes); or  
7. Product returned without a valid proof of purchase (see item 2 below); or  
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of  
systems outside the unit.  
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49  
 
Appendix  
How do you get warranty service?  
To obtain warranty service in the United States of America, please call 1 (800) 595-9511. In  
Canada, please call 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s  
manual - a check of the Product’s controls and features may save you a service call.  
Except as provided by applicable law, you assume the risk of loss or damage during transit and  
transportation and are responsible for delivery or handling charges incurred in the transport of  
the Product(s) to the service location. VTech will return repaired or replaced Product under this  
limited warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no  
risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited  
warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify  
you and will request that you authorize the cost of repair prior to any further repair activity. You  
must pay for the cost of repair and return shipping costs for the repair of Products that are not  
covered by this limited warranty.  
What must you return with the Product to get warranty service?  
1. Return the entire original package and contents including the Product to the VTech service  
location along with a description of the malfunction or difficulty; and  
2. Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product  
model) and the date of purchase or receipt; and  
3. Provide your name, complete and correct mailing address, and telephone number.  
Other Limitations  
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all  
other written or oral communications related to this Product. VTech provides no other warranties  
for this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the  
Product. There are no other express warranties. No one is authorized to make modifications to this  
limited warranty and you should not rely on any such modification.  
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have  
other rights, which vary from state to state or province to province.  
Limitations: Implied warranties, including those of fitness for a particular purpose and  
merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one  
year from the date of purchase. Some states/provinces do not allow limitations on how long an  
implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be  
liable for any indirect, special, incidental, consequential, or similar damages (including, but not  
limited to lost profits or revenue, inability to use the Product or other associated equipment, the  
cost of substitute equipment, and claims by third parties) resulting from the use of this Product.  
Some states/provinces do not allow the exclusion or limitation of incidental or consequential  
damages, so the above limitation or exclusion may not apply to you.  
Please retain your original sales receipt as proof of purchase.  
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50  
Appendix  
FCC, ACTA and IC regulations  
FCC Part 15  
This equipment has been tested and found to comply with the requirements for a Class B digital  
device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements  
are intended to provide reasonable protection against harmful interference in a residential  
installation. This equipment generates, uses and can radiate radio frequency energy and, if not  
installed and used in accordance with the instructions, may cause harmful interference to radio  
communications. However, there is no guarantee that interference will not occur in a particular  
installation. If this equipment does cause harmful interference to radio or television reception, which  
can be determined by turning the equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is  
connected.  
Consult the dealer or an experienced radio/TV technician for help.  
Changes or modifications to this equipment not expressly approved by the party responsible for  
compliance could void the user’s authority to operate the equipment.  
This device complies with Part 15 of the FCC rules. Operation is subject to the following two  
conditions: (1) this device may not cause harmful interference, and (2) this device must accept  
any interference received, including interference that may cause undesired operation. Privacy of  
communications may not be ensured when using this telephone.  
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy  
that can be safely absorbed by a user or bystander according to the intended usage of the product.  
This product has been tested and found to comply with the FCC criteria. The handset may be safely  
held against the ear of the user. The telephone base shall be installed and used such that parts of  
the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches)  
or more.  
This Class B digital apparatus complies with Canadian ICES-003.  
FCC Part 68 and ACTA  
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by  
the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this  
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX.  
This identifier must be provided to your local telephone company upon request.  
The plug and jack used to connect this equipment to premises wiring and the telephone network  
must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant  
telephone cord and modular plug is provided with this product. It is designed to be connected to a  
compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting  
to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.  
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect  
to your telephone line and still have them ring when you are called. The REN for this product is  
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03,  
the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more  
information, please contact your local telephone company.  
This equipment may not be used with Party Lines. If you have specially wired alarm dialing  
equipment connected to your telephone line, ensure the connection of this equipment does not  
disable your alarm equipment. If you have questions about what will disable alarm equipment,  
consult your telephone company or a qualified installer.  
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has  
been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its  
authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.  
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51  
 
Appendix  
If this equipment is causing harm to the telephone network, the telephone company may temporarily  
discontinue your telephone service. The telephone company is required to notify you before  
interrupting service. If advance notice is not practical, you will be notified as soon as possible. You  
will be given the opportunity to correct the problem and the telephone company is required to inform  
you of your right to file a complaint with the FCC. Your telephone company may make changes in its  
facilities, equipment, operation, or procedures that could affect the proper functioning of this product.  
The telephone company is required to notify you if such changes are planned.  
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.  
If this product has memory dialing locations, you may choose to store emergency telephone numbers  
(e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:  
Remain on the line and briefly explain the reason for the call before hanging up.  
Perform such activities in off-peak hours, such as early morning or late evening.  
Industry Canada  
Operation is subject to the following two conditions: (1) this device may not cause harmful  
interference, and (2) this device must accept any interference, including interference that may cause  
undesired operation.  
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada  
technical specifications were met.  
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an  
indication of the maximum number of devices allowed to be connected to a telephone interface.  
The termination on an interface may consist of any combination of devices subject only to the  
requirement that the sum of the RENs of all the devices does not exceed five.  
This product meets the applicable Industry Canada technical specifications.  
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52  
Appendix  
Technical specifications  
Frequency  
control  
Crystal controlled PLL synthesizer  
Transmit  
Handset: 1921.536-1928.448 MHz  
frequency  
Telephone base: 1921.536-1928.448 MHz  
Channels  
5
Nominal  
Maximum power allowed by FCC and IC. Actual operating range  
effective range might vary according to environmental conditions at the time of  
use.  
Size  
Handset: 6.38 X 1.85 X 1.23 in (162.00 X 47.00 X 31.20 mm)  
Telephone base: 5.88 X 4.21 X 2.06 in (149.30 X 107.00 X 52.40 mm)  
Charger: 3.13 X 3.67 X 1.85 in (79.60 X 93.30 X 47.00 mm)  
Weight  
Handset: 4.62oz (131.00g) (including battery)  
Telephone base: 7.09oz (201.00g)  
Charger: 2.31oz (65.40g)  
Power  
requirements  
Handset: 2.4V 500mAh Ni-MH battery  
Telephone base: 6V DC @ 400mA  
Charger: 6V AC @ 300mA  
Memory  
Handset directory: 50 memory locations;  
up to 30 digits and 15 characters  
Handset call log: 50 memory locations;  
up to 24 digits and 15 characters  
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53  
 
Index  
A
F
Add a handset 38  
Alphabetical search 21  
Announcement 12  
Answer a call 13  
Find handset 14  
H
Handset display screen messages 34  
Handset icons 36  
Handset layout 6  
Handset lights 36  
Home area code 10  
Answer an incoming call during an  
intercom call 16  
Answering system 28  
B
Battery 3, 37  
I
Important safety instructions 46  
Intercom 16  
C
Caller ID 23  
Call intercept 29  
Call log 24  
K
Key tone 8  
Call log display screen messages 27  
Call screening 29  
Call waiting 14  
Chain dialing 15  
Character chart 20  
Charging 3  
L
Language 9  
M
Maintenance 47  
Clear voicemail 10  
Make a call 13  
Make a call log entry ready to dial 25  
Message alert tone 11  
Message capacity 28  
Message playback 30  
Message window displays 32  
Missed calls indicator 24  
Multiple handset use 16  
Mute 14  
D
Date and time 9  
Delete announcement 12  
Delete answering system messages 31  
Delete from redial 27  
Delete from the call log 26  
Delete from the directory 22  
Dial a call log entry 26  
Dial a directory entry 21  
Dial a redial entry 27  
Dialing pause 19, 22, 26  
Directory 18  
N
New message indication 30  
Number of rings 11  
DSL filter 2  
O
Operating range 47  
E
Edit a directory entry 22  
End a call 13  
P
Parts checklist 1  
Phonebook 18  
Play announcement 12  
Predial a call 13  
Expand your telephone system 38  
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54  
Index  
R
Record and play memos 31  
Record announcement 12  
Redial list 27  
Register a handset 38  
Remote access 33  
Remote code 11  
Replace a handset 39  
Review the call log 25  
Ringer mute 14  
Ringer tone 8  
Ringer volume 8  
S
Save a call log entry to the directory 26  
Search the directory 21  
Share an outside call 17  
Speakerphone 13  
Store a directory entry 19  
Store from redial 19  
T
Technical specifications 53  
Telephone base installation 2  
Telephone base layout 7  
Telephone base lights 36  
Telephone base ringer volume 29  
Troubleshooting 40  
Turn the answering system on or off 29  
V
Voicemail 10  
Volume 8, 13, 29  
W
Wall mounting 4  
Warranty 49  
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55  
VTECH TELECOMMUNICATIONS LTD.  
A member of THE VTECH GROUP OF COMPANIES.  
Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon 97008  
Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C. V6W 1L5  
Copyright © 2009 for VTECH TELECOMMUNICATIONS LTD.  
Printed in China.  
91-002292-020-100  
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