VTech Cordless Telephone 20 2432 User Manual

OWNER'S MANUAL  
2.4GHz DIGITAL SPREAD SPECTRUM  
CORDLESS TELEPHONE SYSTEM  
Model 20-2432  
Qwest Customer Service (800) 651-6791  
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Important Safety Instructions  
Whenusingyourtelephoneequipment,basicsafetyprecautionsshouldalways  
be followed to reduce the risk of fire, electric shock and injury, including the  
following:  
1.  
2.  
3.  
Read and understand all instructions.  
Follow all warnings and instructions marked on the product.  
Unplugthisproductfromthewalloutletbeforecleaning.Donotuseliquid  
cleaners or aerosol cleaners. Use a damp cloth for cleaning.  
4.  
5.  
6.  
Do not use this product near water (for example, near a bath tub, kitchen  
sink, or swimming pool).  
Do not place this product on an unstable cart, stand, or table. The product  
may fall, causing serious damage to the product.  
Slots and openings in the cabinet and the back or bottom are provided  
for ventilation. To protect it from overheating, these openings must not  
be blocked by placing the product on the bed, sofa, rug, or other similar  
surface. This product should never be placed near or over a radiator or  
heat register. This product should not be placed in a built-in installation  
where proper ventilation is not provided.  
7.  
This product should be operated only from the type of power source  
indicated on the marking label. If you are not sure of the type of power  
supply to your home, consult your dealer or local power company.  
8.  
9.  
Donotallowanythingtorestonthepowercord.Donotlocatethisproduct  
where the cord will be abused by persons walking on it.  
Never push objects of any kind into this product through cabinet slots as  
they may touch dangerous voltage points or short out parts that could  
result in a risk of fire or electric shock. Never spill liquid of any kind on  
the product.  
10. To reduce the risk of electric shock, do not disassemble this product.  
Opening or removing cabinet parts other than specified access doors may  
expose you to dangerous voltages or other risks. Incorrect reassembling  
can cause electric shock when the appliance is subsequently used.  
11. Do not overload wall outlets and extension cords as this can result in the  
risk of fire or electric shock.  
1
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Important Safety Instructions  
12. Unplug this product from the wall outlet and contact the Supplier under  
the following conditions:  
A. When the power supply cord or plug is damaged or frayed.  
B. If liquid has been spilled into the product.  
C. If the product has been exposed to rain or water.  
D. If the product does not operate normally by following the operating  
instructions. Adjust only those controls that are covered by the  
operatinginstructions,becauseimproperadjustmentofothercontrols  
may result in damage and will often require extensive work by an  
authorized technician to restore the product to normal operation.  
E. If the product has been dropped and the cabinet has been damaged.  
F. If the product exhibits a distinct change in performance.  
13. Avoid using a telephone (other than a cordless type) during an electrical  
storm. There may be a remote risk of electric shock from lighting.  
14. Do not use the telephone to report a gas leak in the vicinity of the leak.  
SAVE THESE INSTRUCTIONS  
2
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Introduction  
The  
                                                                   
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is an advanced cordless telephone that operates in the 2.4GHz  
frequency range. Your 20-2432 is capable of supporting up to a maximum  
of 8 Handsets. Using additional Handsets, several people can be using the  
cordless system at the same time. Some examples:  
2 Handsets conferenced on a Line 1 call; while 2 additional Handsets are  
conferenced on a Line 2 call.  
2 Handsets conferenced on a Line 1 call; while another Handset is in  
Intercom  
mode with the Base Unit.  
• 1 Handset on Line 1; a different Handset in Intercom mode with the Base  
Unit; 2 additional Handsets are conferenced on Line 2.  
This manual is designed to familiarize you with the 20-2432 cordless  
telephone. We strongly recommend you read the manual before using your  
phone.  
To order additional system Handsets (model# 20-2422), battery packs,  
or headsets, call the Supplier at (800) 651-6791.  
MENU DRIVEN DISPLAYS  
The 20-2432 Handset and Base feature a user-friendly display, making it easy  
to access the many features of this multi-Handset, cordless system. The three  
black keys, found directly below the LCD screen, are called soft keys. They  
are called this because their functions change depending on what you're  
doing-making a call, reviewing Caller ID, adding a name and number to your  
Phone Book, etc.  
For example, when the Handset is in the idle mode, the LCD displays:  
In this case, the 3 soft keys access REDIAL, MENU and MEMORY.  
When the Handset is active, the LCD displays:  
In this case, the 3 soft keys access VOLUME, HOLD and MUTE.  
3
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Parts Check List  
5.  
6.  
7.  
8.  
Battery Pack (2)  
Belt Clip  
Owner's Manual  
2.5mm Headset  
1.  
2.  
3.  
4.  
Base Unit  
Handset  
AC Power Adapter  
Telephone Cords  
To purchase replacement battery packs, call the Supplier at (800) 651-6791.  
Belt Clip  
Base Unit  
Handset  
Battery Pack x 2  
AC Power Adapter  
2.5mm Headset  
O
W
NER'S MANU  
AL  
Owner's Manual  
Telephone Line Cord  
4
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The Handset Layout  
1
2
3
9
4
5
6
10  
11  
12  
13  
7
8
14  
15  
16  
1.  
2.  
3.  
4.  
5.  
6.  
7.  
8.  
Antenna  
9.  
LCD Display  
Message Waiting Indicator  
Earpiece  
10. Select/OK  
11. Off (Clear)  
Headset Jack (2.5mm)  
Scroll Keys  
12. Line 2 (Flash)  
13. Battery Compartment(back  
of Handset)  
Line 1 (Flash)  
14. Billed Services Key  
15. Intercom/Transfer Key  
16. Microphone  
Dialing Keys (0-9,*,#)  
Handsfree Speakerphone  
5
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1.  
                                                                      
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The Base Unit Layout  
15  
16  
1
17  
18  
19  
20  
21  
22  
2
3
4
5
23  
24  
25  
26  
27  
6
7
8
9
10  
11  
12  
13  
28  
29  
14  
(Line1,Line2)  
16. Scroll Keys  
17. Select Key  
18. Clear Key  
19. Volume Keys  
20. Intercom/Transfer Key  
21. Mute Key  
22. Dialing Keys (0-9,*,#)  
23. Hold Key  
24. Flash Key  
2.  
3.  
4.  
5.  
6.  
7.  
8.  
9.  
Spare Battery Indicator  
Charge Indicator  
ChargingContacts  
Auto Callback Key  
3-Way Calling Key  
Repeat Dialing Key  
Speakerphone Key  
Line 1 Key  
10. Data Jack  
25. Redial Key  
11. Line 1 Jack  
12. Line 2 Jack  
13. DC Connector  
14. Headset Jack  
26. Line 2 Key  
27. Headset Key  
28. Spare Battery Drawer  
29. Spare Battery Release  
6
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Setup  
Plug the AC power adapter into an electrical outlet, and the DC connector  
into the back of the base unit.  
!
7 V D C  
To AC outlet  
To telephone  
AC adapter  
socket outlet  
To telephone  
jack  
Examples of 1-Line and 2-Line Cords  
RJ-11  
One line  
cord  
RJ-14  
2 line  
cord  
Connecting to the telephone lines  
Your 2-Line 20-2432 will work fine even if you only have one telephone line.  
We recommend connecting the modular telephone cord to the jack labeled  
LINE 1 / L1 + L2, located on the bottom of the Base Unit. Here are steps for  
connecting 2 lines:  
If you have 2 Lines coming out of a Single Wall Jack:  
Connect a 4-wire (RJ-14) modular phone cord between the wall jack and the  
phone jack labeled L1 / L1 + L2.  
If you have 2 Lines, each coming out of Separate Wall Jacks:  
Connect a modular phone cord from the wall jack you want to designate as  
your LINE 1, to the LINE 1 / L1 + L2 jack on the bottom of the Base Unit. Next,  
connect a phone cord from the remaining wall jack to the LINE 2 jack on the  
Base Unit.  
Data Port  
Your 2-Line 20-2432 has a Data Port on the back of the Base Unit. This port  
provides an easy way to connect your fax machine, laptop computer, modem  
or other telephone device for direct access to LINE 2.  
The Data Port only provides access to Line 2, so you must have an active line  
connected to the LINE 2 jack on the bottom of the Base Unit. Connect a  
modular phone cord from the Data Port (look for the small door marked DATA  
on the back of the Base Unit) to your fax, laptop, etc.  
NOTE: While the Data Port is in use, accidental use of Line 2 by a parallel  
phone, your 20-2432, or a Call Waiting ID alert may interrupt the data  
transmission.  
7
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Installation of Battery Pack in Handset  
Follow the steps below:  
1. Remove the battery cover by  
1
pressing on the indent and  
sliding downward.  
2. Placethenewbatterypackinthe  
handset with the metal contacts  
3
alignedwiththechargecontacts  
in the battery compartment.  
3. Replace the battery cover by  
sliding it upwards.  
4. If the new battery pack is not  
already charged, place the  
handset in the base unit, or a  
remotechargingstand,andallow  
it to charge for 12 hours. After  
initial charge, a maintenance  
charge of 8 hours should be  
sufficient.  
2
The original Handset that is shipped with your 20-2432 system will be  
automatically registered to the Base. This Handset is HANDSET 1.  
As you register additional Handsets to the system, they will be assigned  
extension numbers in the following order: HANDSET 2, HANDSET 3,  
HANDSET 4, etc.  
Whenever a charged Handset battery pack is installed, the Handset will  
automatically begin SEARCHING FOR BASE (if previously registered), or  
it will prompt you to ENTER BASE ID to register the new Handset. See  
Registration and Operation for details.  
8
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Charging Of Handset Battery Pack  
Charging Of Handset Battery Pack  
The Handset of your 20-2432 cordless telephone is powered by a rechargeable  
battery pack. It charges automatically whenever the Handset is in the Base  
Unit.  
You should charge the battery pack for 12 hours when you first receive your  
phone. You'll know the battery pack needs charging when:  
The low battery message is  
displayed :  
The handset seems completely  
dead, the LCD is completely  
clearanddoesnotactivatewhen  
you press the keys.  
IMPORTANT:  
1.  
Do not dispose of a battery pack in a fire, the cell may explode.  
2.  
Donotopenormutilatethebatterypack. Toxicsubstancesmaybereleased,  
causing harm to eyes or skin.  
3.  
Exercise care in handling battery packs in order to prevent an accidental  
short of the charge contacts, potentially causing the battery pack to  
overheat.  
4.  
Do not dispose of this battery pack into household garbage. Contact your  
local recycling organization for recommended disposal sites.  
9
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Dial Tone  
Checking for Dial Tone  
After the battery is charged press a LINE key on the Handset. PHONE ON  
will appear on the Handset display, and you will hear dial tone. If not, see  
In Case of Difficulty.  
Tone/Pulse Selection  
See SELECT TONE/PULSE AT THE BASE UNIT for details.  
CAUTION: Use only the power supply provided with your cordless phone.  
IMPORTANT:  
FOR MAXIMUM PERFORMANCE OF YOUR  
CORDLESS TELEPHONE SYSTEM:  
1. Choose a central location for your Base Unit.  
2. Install your Base Unit and Extension Handsets  
away from electronic equipment, such as personal  
computers, television sets and microwave ovens.  
3. In locations where there are multiple cordless  
telephones, separate base units as much as possible.  
4. Install your telephone equipment away from heat  
sources and sunlight.  
5. Avoid excessive moisture, dust or extreme cold.  
BEFORE USING YOUR HANDSET(S), CAREFULLY PEEL OFF THE  
PROTECTIVE FILM, COVERING THE DISPLAY.  
10  
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Spare Battery Charger/Power Backup Function  
The 20-2432 uses the spare battery charger in the Base Unit to provide  
operationalbackupintheeventofapowerfailure.With a fullychargedbattery  
pack in the spare battery charger, you will still be able to place and receive  
calls from the Handset for up to one hour. During Power Backup mode, you  
will not be able to use the Base Unit.  
The spare battery pack can also be used to replace a drained handset battery,  
ensuring uninterrupted use.  
NOTE :  
When using the 20-2432 during Power Backup mode, audio quality may be  
compromised due to reduced power availability.  
1.  
Open the spare battery charger  
by pressing the release button,  
located on the left-hand side of  
the Base Unit. A drawer will  
open to reveal the spare battery  
compartment.  
2.  
3.  
Place a battery pack in the  
drawer with the charge contacts  
facing up and to the right.  
Push the drawer closed.  
The spare battery takes 24 hours to  
fully charge a drained battery.  
Y
T T B E A R  
A L L I N S T  
T H I S  
O T  
U T I C O A N :  
R E D U C E R I S K O F F I R E ,  
S I D E U P  
V T Y E C H U S E O N L  
8 0 - 5 0 1 7 - 0 0 - 0 0  
3
2
11  
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Registration and Operation  
Registration And Operation Of The 20-2422 Accessory Handset  
Your 20-2432 system can operate up to 8 Handsets.  
The accessory Handset consists of the following:  
Belt Clip  
Battery Pack  
Charger Unit  
Handset  
1
Setup Of The 20-2422 Accessory  
Handset  
1. Plug the AC power adapter into  
an electrical outlet.  
2.  
Remove the Handset battery  
cover by pressing on the indent  
and sliding downward.  
3. Placethenewbatterypackinthe  
Handset,withthemetalcontacts  
alignedwiththechargecontacts  
in the battery compartment.  
3
4.  
Replace the battery cover by  
sliding it upward.  
5.  
Place the Handset in the Charge  
Cradle,andallowittochargefor  
12hours. Aftertheinitialcharge,  
a maintenance charge of 8 hours  
should be sufficient.  
5
12  
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Registration and Operation  
Enter Base ID Code  
1.  
After charging the Handset, remove it  
from its Charge Cradle; the screen will  
display:  
alternating with this screen:  
2.  
3.  
If, after charging the Handset, you see:  
Press NEW. You will now see the  
ENTER BASE ID screen as described in  
step 1.  
4.  
Find the BASE ID Code by doing the  
following:(theBasemustbeinidle(OFF)  
mode)  
A. At the Base, press MENU  
B. Scroll down to DISPLAY BASE-ID  
C.PressOK.TheBasescreenwilldisplay  
the15-digitIDCode. Afterwards,itwill  
return the idle screen.  
5.  
6.  
Enter the 15-digit Base ID Code into the  
Handset; then press OK.  
Wait approximately 15 to 60 seconds. You  
willhearconfirmationbeepsfromtheBase  
andHandset.ThenewlyregisteredHandset  
will now assign itself the lowest handset  
number not previously assigned to a  
different system Handset (1 through 8).  
7.  
If the Handset displays REJECTED BY BASE or continues to display  
SEARCHING FOR BASE for well beyond 60 seconds, try the registration  
process again by repeating the above steps.  
Congratulations! You can now enjoy the benefits of your 2-Line Multi-  
Handset system.  
13  
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Handset and Base Indicators  
Handset and Base Icons  
Description  
Icon  
Line In Use indicator  
On steady with no number next to it when a parallel set is  
in use.  
On steady with one or more numbers next to it, indicating  
1
2
1
which extensions are using the line. For example,  
indicates that Base (0) and Handset 2 are on a call on Line  
1.  
02  
Intercomindicator  
On steady with the extension numbers currently on an  
intercom call. For example, 02 indicates that the Base and  
Handset 2 are on an intercom call.  
(Only in Handset)  
Battery indicator  
Cycles (Low, Medium, and High) when Handset battery is  
charging.  
Flashes when a low battery condition is detected.  
Enhanced Mode indicator  
Onsteadywhen activeHandsetorBaseisinEnhancedmode.  
E
Mute indicator  
M
H
On steady when the Handset or Base microphone is muted.  
Hold indicator  
On steady when the line is on hold.  
(Only in Handset)  
Handset Registration indicator  
FF is displayed when a Handset is either not registered, is  
searching for a Base unit.  
AC Power Failure indicator  
On steady when the AC power fails, the spare battery in  
the Base Unit is providing power backup.  
P
14  
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Handset and Base Indicators  
Handset LEDs  
LED  
Description  
• Flash to indicate that you have new messages in your  
voicemail. Servicemustbesubscribedtothroughyourlocal  
telephonecompany.  
Message  
Waiting  
Base LEDs  
LED  
Description  
• Flashes to indicate that you have new messages in your  
voicemail. Servicemustbesubscribedtothroughyourlocal  
telephonecompany.  
Line 1 Message  
Waiting/Line 2  
MessageWaiting  
• Lights when line is being used by the 20-2432 system.  
• Flasheswhenanothertelephoneonthesameline(parallel  
extension) is in use or when line is on hold.  
Line 1  
Line 2  
• Lights whenever the Handset is placed in the Base Unit  
charging cradle.  
Handset  
Charging  
• Lights when Base microphone is muted.  
• Lights when Base Speakerphone is in use.  
Mute  
Speakerphone  
Lights when a Spare Battery pack is charging in the Base  
Unit charger.  
Spare Battery  
Headset  
Lights when the Headset option is in use on the Base  
Unit.  
15  
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Soft Menu Functions  
The  
                                                                           
2
                                                                           
                                                                             
0
                                                                             
                                                                               
-
                                                                               
                                                                                
2
                                                                                
                                                                                  
4
                                                                                  
                                                                                    
3
                                                                                    
                                                                                      
2
                                                                                      
has an advanced design  
that uses a menu structure and soft  
keys to access all of the built-in  
features.  
Example of the idle mode display:  
RDL (Redial)  
Press RDL to display the last 5 telephone numbers dialed. The number on  
the top line is the most recent number dialed.  
Use the  
scroll keys to select the desired the number.  
To dial the number, you can simply press a LINE or the HANDSFREE  
key.  
You can erase a redial number by scrolling until it is highlighted, then  
press SELECT, and then ERASE.  
You can save a redial number to phone book memory by scrolling until  
it is highlighted, then press SELECT, and then press SAVE. Then add  
a name to your entry by following the instructions under To Store a  
Number/Name.  
HANDSET MENU  
With the Handset in the idle (OFF) mode, press the MENU key to access the  
followingoptions:  
CALL HISTORY (Caller ID)  
HANDSET SETTINGS  
REGISTER  
Use the  
scroll keys to select the desired option, then press OK.  
Press the OFF/CLEAR key to step back through the menu structure. Press and  
hold the OFF/CLEAR key to return to the idle menu.  
BASE UNIT MENU  
With the Base Unit in the idle (OFF) mode, press the MENU key to access the  
followingoptions:  
CALL HISTORY (Caller ID)  
SETUP BASE  
DISPLAY BASE-ID  
Press the CLEAR key to step back through the menu structure. Press and hold  
the CLEAR key to immediately return to the idle menu.  
16  
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Call History (Caller ID)  
NOTES ABOUT CALLER ID & CALL WAITING CALLER ID  
Thesearesubscriptionservices,providedbymostregionaltelephoneservice  
providers. You must subscribe to these services to get the benefits of these  
features. If you do not subscribe to Caller ID services, you can still use  
your 20-2432 and the other features it offers.  
Due to regional incompatibilities, Caller ID information may not be  
available for every call you receive. In addition, the calling party may  
intentionally block their name and phone number from being sent.  
Caller ID - Call Waiting ID  
Your 20-2432 is capable of displaying the name and/or number of the party  
calling before you answer the phone (Caller ID). It is also capable of  
displaying Caller ID information in conjunction with a Call Waiting alert  
signal (Call Waiting Caller ID). With Call Waiting Caller ID, the Caller ID  
data is displayed so you can decide whether to answer the incoming call, or  
continue with your current conversation.  
As new Caller ID/Call Waiting ID are received, your Handset and Base  
displays will alert to the new, Caller ID records, for example:  
OR  
The number of new calls displayed on each system Handset and Base  
may not be the same. If, for example, you answer a call on Handset 2,  
that Handset will not count the Caller ID information for that call as  
new. However, the other registered Handsets and Base displays will  
consider it a new call, and add it to the NEW CALLS total.  
After you review all new Caller ID records, the NEW CALLS status will be  
turned off.  
The following information explains how to access Caller ID records(Call  
History):  
From Handset or Base:  
From the idle (OFF) mode, press MENU.  
CALL HISTORY is highlighted. Press OK.  
The Caller ID information of the most recent  
inbound call will be displayed:  
For example: if the call was from Line 1:  
• To view other Caller ID records, use the  
scroll keys. You can scroll from  
newest to oldest record by using the  
scroll key, or from oldest to newest by using  
the  
scroll key.  
17  
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Call History (Caller ID)  
To dial the displayed number, press the  
desired LINE key (or HANDSFREE) on the  
Handset or SPEAKERPHONE on the Base.  
If you need to dial the number differently  
than how it is displayed, press MENU. DIAL  
OPTION  
is highlighted. Press OK.  
*
Scroll to the desired dialing option, then  
press DIAL or the desired  
LINE (or  
HANDSFREE) on the Handset or  
SPEAKERPHONE on the Base to dial .  
DIAL OPTION SHORTCUT  
With a Caller ID record displayed, press . The 4 possible dialing options  
*
are displayed. Scroll to the desired dialing option, then press DIAL, or  
the desired LINE key (or HANDSFREE) on the Handset or SPEAKERPHONE  
on the Base to dial.  
You can also delete and save Caller ID records in the Directory:  
DELETE  
With a Caller ID record displayed, press MENU.  
Scroll to DELETE CID 4. Press OK.  
The CID record is displayed, with the choices THIS (delete only this record)  
and ALL (delete all CID records).  
IfyoupressTHIS, thedisplayedCIDrecordswillbedeleted, andyouwillhear  
a confirmation beep.  
If you press ALL, the screen will ask you Are You Sure? If you're sure, press  
YES, and all CID records will be deleted. If you decide not to delete all CID  
records, press NO.  
DELETE SHORTCUT  
With a Caller ID record displayed, press 4.  
The CID record is displayed, with the choices THIS (delete only this record)  
and ALL (delete all CID records).  
IfyoupressTHIS, thedisplayedCIDrecordswillbedeleted, andyouwillhear  
a confirmation beep.  
If you press ALL, the screen will ask you Are You Sure? If you're sure, press  
YES, and all CID records will be deleted. If you decide not to delete all CID  
records, press NO.  
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Handset and Base Settings  
SAVE TO MEMORY  
To save a displayed Caller ID record into the directory, press MENU.  
Scroll to SAVE TO MEM 7. Press OK. -OR-  
With the CID record displayed, press 7. The record has been stored in the  
directory.  
If the record you wish to save does not have a name (OUT OF AREA, for  
example), the screen will ask you to PLEASE ENTER A NEW NAME. Use  
the keypad to enter the name, then press SAVE. A guide to the letters and  
characters can be found in the section entitled Memory.  
RINGERS  
NOTE: TheHandsetandBaseringersareadjustedseparately. Inaddition, each  
line is adjusted separately.  
Handset:  
Press MENU, scroll to HANDSET  
SETTINGS, then press OK.  
RINGERS will be highlighted; press SET.  
Highlight the desired adjustment,  
then press SET.  
VOLUME : Use  
to sample  
the choices of loudness. There are five:  
OFF, LOW, MEDIUM, MEDIUM-  
HIGH and HIGH. Press OK to  
confirm your selection.  
MELODY : Use  
your selection.  
to sample the six melodies. Press SAVE to confirm  
Base Unit:  
Press MENU, scroll to SETUP BASE, then press OK. Now follow  
the same procedure used for the Handset Ringers.  
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Handset and Base Settings  
LOW BATT TONE (Handset only)  
Select this option to turn the Low Battery warning tone On or Off. Press  
the OFF or ON soft keys, to make your selection. Press OK to confirm  
your selection and return to the Handset Settings menu. When set to ON,  
the Handset will emit a warning tone when a Low Battery condition is  
detected. This feature has been preset to ON at the factory.  
RANGE TONE (Handset only)  
Select this option to turn the Out of Range warning tone On or Off.  
Press the OFF or ON soft keys, to make your selection. Press OK to  
confirm your selection and return to the Handset Settings menu. When  
set to ON, the Handset will emit a warning tone whenever the Handset  
is taken out of range of the Base. This feature has been preset to ON  
at the factory.  
KEYPAD TONE  
Handset:  
Select this option to turn the Keypad tones On or Off. Press the OFF  
or ON soft keys, to make your selection. Press OK to confirm your  
selection and return to the Handset Settings menu. When set to ON, the  
Handset will emit a beep whenever a key is pressed. This feature has been  
preset to ON at the factory.  
Base Unit:  
Press MENU, scroll to SETUP BASE, then press SET. Scroll to KEYPAD  
TONE; press OK. Choose ON or OFF, then press OK to confirm your  
choice.  
CONTRAST  
Handset:  
Select this option to adjust the contrast level of the Handset display. Use  
the  
scroll keys to make your selection. The handset display  
willautomaticallyadjustasyoumakeyourselection. PressOKtoconfirm  
your selection and return to the Handset Settings menu.  
Base Unit:  
Press MENU, scroll to SETUP BASE, then press SET. Scroll to  
CONTRAST; press OK. Press  
and  
to adjust the screen contrast,  
then press OK to confirm your choice.  
SELECT TONE / PULSE AT THE BASE UNIT  
·
With the Base Unit in the idle (OFF) mode, press MENU.  
Scroll to SETUP BASE, then press OK.  
Scroll to SET PULSE/TONE, then press SET.  
Scroll to the desired line; press SET.  
Use the UP and DOWN arrow keys to highlight the desired dialing mode  
- TONE or PULSE. Press OK to confirm your choice.  
·
·
·
·
NOTE: Your 20-2432 is preset for TONE dialing, the desired mode for  
most areas.  
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Handset and Base Settings  
ENHANCED MODE  
Your 20-2432 has an enhanced feature, designed to improve sound quality  
and range. If you are using your 20-2432 in an area with interference, the  
Enhanced Mode feature can help to improve both the sound quality and  
operating range. Actual range will depend on your environment. You can  
manually turn Enhanced Mode ON and OFF, or select AUTO mode.  
To select the Enhanced Mode setting:  
With the Handset in the idle (on hook) mode, press MENU.  
Scroll to HANDSET SETTINGS, then press OK.  
Scroll down to ENHANCED MODE, press SET.  
Select ON to enable Enhanced Mode. When the Handset is in use, an ‘ E ’  
iconwillappearintheupperleftcornerofthedisplay,indicatingthatthisfeature  
is active.  
Select OFF to disable Enhanced Mode.  
Select AUTO to allow your 20-2432 Handset to activate this feature  
automatically, when conditions warrant it. Your 2-Line 20-2432 is preset at  
the factory for AUTO mode.  
Scroll to the desired setting, then press OK.  
You can also activate Enhanced Mode from the Base Unit. In which case, all  
registered Handsets will have the same Enhanced Mode setting. With the Base  
in the idle (OFF) mode, press MENU, scroll down to SETUP BASE, press OK,  
scroll down to ENHANCED MODE, press SET, scroll to the desired setting,  
then press OK to confirm your choice.  
NOTE: When Enhanced Mode is activated, your 20-2432 will consume more  
battery power. This means the standby and talk time of your Handset(s)  
will be shorter.  
RENAME  
Naming Your Handset(s)  
You can personalize each Handset, giving it a name (Dad’s Phone, or Mary’s  
Office, for example) instead of HANDSET 1, etc.  
With the Handset in the idle (on hook) mode:  
·
·
Press MENU.  
Scroll to HANDSET SETTINGS, then press OK.  
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Handset and Base Settings  
Scroll to  
                                                                                                 
R
                                                                                                 
                                                                                                    
E
                                                                                                    
                                                                                                      
N
                                                                                                      
                                                                                                         
A
                                                                                                         
                                                                                                            
M
                                                                                                             
                                                                                                                
E
                                                                                                                 
, then press  
                                                                                                                                           
S
                                                                                                                                           
                                                                                                                                             
E
                                                                                                                                             
                                                                                                                                                
T.  
                                                                                                                                                
·
·
Using the dialing keys, enter the desired name. A guide to the letters  
and characters can be found in the section entitled Memory. The  
softkey  
will move the cursor to the right. Press MORE to give  
you the DEL (delete) and SPACE options. Press BACK to return to  
the previous screen.  
·
Press SAVE to confirm your Handset name.  
You can also name the Base Unit. At the Base, in the idle (OFF) mode, press  
MENU, scroll down to SETUP BASE, then press OK. Scroll down to RENAME,  
press SET, then follow the same steps as above for entering the desired name.  
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Register  
Handset Deregistration  
YoucanderegisterallHandsetsatonetime. ThiscausestheBaseUnittoforget’  
that it has any Handsets at all. You may never have to perform this procedure.  
One possible reason for deregistration is if you have the maximum number  
of Handsets (8) registered to your Base, and one Handset should require  
replacement, the Base will not register the ‘new’ Handset, because its eight  
memory slots are occupied. The deregistration procedure will clear the Base  
Unit’s memory, and you will be able to register each Handset again. Individual  
Handsets cannot be deregistered.  
CAUTION: Once you deregister, your Handsets will not be capable of making  
or receiving calls. You will need to re-register each Handset, one at a time!!  
To Deregister all Handsets:  
·
·
·
At the Base Unit, in the idle (OFF) mode, press MENU.  
Scroll down to SETUP BASE, then press OK.  
Scroll down to DEREGISTER ALL, then press SET.  
All system Handsets have been deregistered. To register your Handsets again,  
see Registration and Operation, located in the Getting Started section of the  
User’s Manual, for details.  
Register  
Use this option to register a Handset to the 20-2432 Base. You can register  
a total of eight Handsets to the 20-2432 Base. This process is activated  
automatically whenever a new handset is powered up in range of the 20-2432  
Base.  
You will be prompted to enter the 15-digit Base ID code. See Registration and  
Operation, located in the Getting Started section of the manual, for details.  
Note : Base ID codes are 15 digits long and can include the following characters:  
0, 1, 2, 3, 4, 5, 6, 7, 8, 9, or * .  
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Memory  
Memory  
The Base and each Handset can store up to 50 names/numbers in memory.  
Each memory location can hold up to 32 digits and up to 16 characters for the  
name.  
When prompted to ENTER NAME, use the digit keys to 'spell' the name. Each  
pressofaparticularkeycausescharacterstobedisplayedinthefollowingorder:  
Characters (in order)  
& ' , . 1  
Number Key  
1
2
3
4
5
6
7
8
9
0
A B C a b c 2  
D E F d e f 3  
G H I g h i 4  
J K L j k l 5  
M N O m n o 6  
P Q R S p q r s 7  
T U V t u v 8  
W X Y Z w x y z 9  
0
*
*
#
#
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Memory  
To Store a Number/Name:  
Starting from the idle screen,  
enter the number you want to  
store in memory. If you make a  
mistake, press CLEAR to  
backspace.  
Besuretoincludelongdistance  
codes and pauses, (using the  
Pause softkey) if necessary.  
Press the MEM softkey.  
You will then be prompted to  
ENTER NAME. Use the digit  
keys to 'spell' the name. If you  
make a mistake, press the CLR  
softkey. To enter a space press  
aa . When finished, press  
SAVE.  
If there is space available in  
memory,thenumber/namewill  
be saved and the Handset will  
return to idle mode.  
IfthememoryisfulltheHandset  
will display PHONEBOOK IS  
FULL and exit to the pre-dial  
screenwithoutsavingtheentry.  
Follow the above procedure for  
storing Number/Names at the  
Base. The Handset and Base  
have separate memories.  
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Memory  
ToSearchForandDialaNumber/  
Name:  
Starting from the idle screen,  
presstheMEMsoftkeytoreview  
memory contents.  
Using the  
softkeys  
scroll through the memory  
contents in alphabetical order.  
Or, you can press the FIND  
softkey, enter the first few  
chararctersofthenameandthen  
press FIND to search. If you  
make a mistake, press CLR  
softkey. The closest match, in  
alphabetical order, will be  
displayed.  
Once you find the entry you  
want, simply press a LINE  
key(or HANDSFREE) on the  
Handset or SPEAKERPHONE  
on the Base to dial the number.  
To Delete a Number/Name:  
Using the steps from 1 to 3 in  
To Search For and Dial a  
Number/Name,locatetheentry  
you want to delete.  
Press the EDIT softkey. The  
HandsetortheBasewilldisplay:  
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Memory  
Press the  
                                                                                         
D
                                                                                         
                                                                                            
E
                                                                                            
                                                                                              
L
                                                                                               
softkey. The  
HandsetortheBasewilldisplay:  
To delete this record, press  
THIS.  
Todeleteallrecords,pressALL.  
To confirm the deletion of ALL  
records, press YES. To exit  
without deleting, press NO.  
To Edit a Number/Name  
Using the steps from 1 to 3 in  
To Search For and Dial a  
Number/Name,locatetheentry  
you want to edit.  
Press the EDIT softkey twice.  
The Handset or the Base will  
display:  
Select NAME or NUM. Using  
the  
softkey move the cursor  
to the character you want to edit  
andthenenterthecorrectionsas  
needed. Press MORE to access  
DEL,BACKandPAUSE/SPACE  
functions. Whenfiniszhedpress  
the SAVE softkey. To exit  
without saving press OFF.  
When finished the Handset or  
the Base will display the edited  
entry.  
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Handset and Base Operation  
Making Calls  
From the Handset  
Press a LINE key (or, HANDSFREE  
to use the Handset Speakerphone  
feature).  
Dial the phone number.  
- OR -  
Dial the phone number first; then  
press a LINE key (or HANDSFREE).  
From the Base Unit  
Just like the Handset, you can either  
access a dial tone first, then dial your  
number,oryoucandialyournumber  
first, then access a line.  
With both lines idle, pressing  
SPEAKERPHONE (or HEADSET if  
you are using a headset connected to  
the Base) will access LINE 1.  
If you want to access LINE 2 with  
both lines idle, press the LINE 2 key  
first, then press SPEAKERPHONE  
(or HEADSET).  
If one line is IN USE, press HOLD,  
then press SPEAKERPHONE (or  
HEADSET)willautomaticallyaccess  
the idle line.  
If both lines are IN USE (2 or more  
system Handsets are active, with at  
least one on each line), pressing  
SPEAKERPHONE (or HEADSET)  
will access the current line.  
Redial  
From the Handset  
Each system Handset and Base Unit will remember the last 5 phone  
numbers dialed. From the idle mode, press RDL. Scroll until the  
desired phone number is highlighted. Then press the appropriate LINE  
key to dial the number ( follow the above instructions in Making Calls).  
You can also delete and save 'redial' numbers in the Directory.  
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Handset and Base Operation  
ERASE  
Press RDL. Scroll to the desired phone number, press SELECT, then  
press ERASE.  
SAVE  
Press RDL. Scroll to the desired phone number, press SELECT, then  
press SAVE.  
You'll then be prompted to ENTER NAME. Use the keypad to enter the  
letters of the name. If you make a mistake, press CLR to backspace. To  
insert a space, press  
. When finished, press SAVE.  
For more information on entering phone numbers into the Directory, see  
the section entitled Memory.  
From the Base Unit  
Follow the same procedure used for the Handset Redial.  
- OR -  
Press the appropriate LINE key and then SPEAKERPHONE (or  
HEADSET), then press REDIAL key to dial the last number in the  
Base Unit redial memory.  
Answering Calls  
From the Handset  
Press the appropriate LINE key, or HANDSFREE to use the Handset  
Speakerphone option.  
If the Handset is active on one line when the idle line rings, you will hear  
a special alert tone, signifying an inbound call. This alert is designed to  
minimize disruption of the call in progress. You can then:  
Press OFF twice to end the first call, then press the appropriate LINE  
key(orHANDSFREE tousetheHandsetSpeakerphoneoption)toanswer  
the new call;  
- OR -  
Press the appropriate LINE key to answer the new call. The original  
call will automatically be placed on HOLD. You can end the 'new' call  
by pressing OFF, then return to the original call by pressing the  
appropriate LINE key.  
You can also Conference both lines together. See Conference Calling,  
further on in this User’s Manual.  
From the Base Unit  
If a line is ringing, pressing SPEAKERPHONE (or HEADSET if you are using  
a Headset connected to the Base) will answer the inbound call.  
Press SPEAKERPHONE (or HEADSET ) to end your call.  
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Handset and Base Operation  
If the Base is active on one line when the idle line rings, you will hear a special  
alert tone, signifying an inbound call. This alert is designed to minimize  
disruption of the call in progress. You can then:  
Press SPEAKERPHONE (or HEADSET if you are using a Headset  
connected to the Base) to end the first call, then Press SPEAKERPHONE  
or HEADSET to answer the new call;  
-OR-  
Press the HOLD soft key to place the original call on hold. After that,  
press the appropriate LINE key and then SPEAKERPHONE (or  
HEADSET)toanswerthenewcall. Youcanendthenewcallbypressing  
SPEAKERPHONE (or HEADSET). Return to the original call by pressing  
the appropriate LINE key and then SPEAKERPHONE (or HEADSET).  
You can also Conference both lines together . See Conference Calling, further  
on in this User’s Manual.  
During an active call pressing either the  
MUTE soft key on the Handset or the  
MUTE key on the Base (when in  
Speakerphone or Headset mode), will  
disable the microphone. Press MUTE  
Mute Function  
again to return to the  
conversation.  
2-way  
Hold Function  
From the Handset :  
Press the HOLD soft key to place a  
call on hold. To return to the call  
press the appropriate LINE.  
From the Base :  
During an active call, press the  
HOLD key to place a call on hold.  
The LINE key will flash to indicate  
a call is on hold.  
To return to the call press the  
appropriate LINE and then press  
SPEAKERPHONE.(or HEADSET)  
You can use your 20-2432 with  
services such as call waiting. Simply  
press the LINE key on the Handset  
or the FLASH key on the Base (when  
in Speakerphone or Headset mode) to  
flash the line.  
Flash Function  
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Press the  
                                                                                                                                                     
V
                                                                                                                                                     
                                                                                                                                                        
O
                                                                                                                                                        
                                                                                                                                                           
L
                                                                                                                                                           
key, located directly  
Handset and Base Operation  
Adjusting Handset Volume( also applies to the Handset Speakerphone)  
NOTE: The Handset must be IN USE to adjust the volume.  
below the lower left corner of the  
display.  
Usethekeysdirectlybelowthe  
/
/
symbols on the display to raise or  
lower the Handset volume. Notice the  
change in the display graph as you  
adjust the volume. An increase in  
volume will be represented by an  
increase in shaded area on the graph.  
A decrease in volume will result in a  
reduction of the shaded area.  
Press the OK key (top, center) to  
confirm your adjustment.  
Base Speakerphone or Headset  
Volume  
During an active call simply press the  
Volume UP or DOWN keys to adjust  
the Speakerphone or Headset volume.  
When reach the maximum or the  
minimum, a triple beep sounds.  
Intercom/Transfer Function  
Press INTERCOM/TRANSFER on  
any Handset or Base registered to  
your 2-Line 20-2432 system, or the  
Base Unit.  
The screen will display your options,  
for example:  
BASE  
0
1
2
3
HANDSET 1  
HANDSET 2  
HANDSET 3  
GLOBAL PAGE  
*
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Handset and Base Operation  
Highlight the desired destination of your  
                                                                                                                                             
i
                                                                                                                                             
                                                                                                                                              
n
                                                                                                                                              
                                                                                                                                                 
t
                                                                                                                                                 
                                                                                                                                                  
e
                                                                                                                                                  
                                                                                                                                                    
r
                                                                                                                                                    
                                                                                                                                                      
c
                                                                                                                                                      
                                                                                                                                                       
o
                                                                                                                                                        
                                                                                                                                                          
m
                                                                                                                                                          
then press  
                                                                                                                                                                                 
O
                                                                                                                                                                                 
                                                                                                                                                                                    
K
                                                                                                                                                                                    
                                                                                                                                                                                       
.
                                                                                                                                                                                        
Your screen  
will display CALLING HANDSET __ , CALLING BASE, or PERFORMING  
GLOBAL PAGE.  
The recipient's screen will display INTERCOM FROM HANDSET_,  
INTERCOM FROM BASE or GLOBAL CALL FROM HANDSET_, or  
GLOBAL CALL FROM BASE.  
The recipient presses INTERCOM/TRANSFER on the Handset or Base to  
engage in conversation with the person initiating the page.  
NOTE: When you initiate a GLOBAL PAGE, the first recipient to respond  
by pressing INTERCOM/TRANSFER on the Handset or Base will be able  
to talk to you via the intercom. Others can join the ongoing intercom call  
by calling one of the parties involved in the intercom. The unit beeps  
whenever a party joins an ongoing call.  
Transferring Calls  
You can transfer calls on the 20-2432 system from the Base to Handset, Handset  
to Handset, or Handset to Base.  
Blind Transfer  
You can directly transfer any active call to another 20-2432 extension without  
notification by doing the following steps:  
Handset or Base must be on an active call.  
Press the INTERCOM/TRANSFER on the Handset or Base; scroll to the  
desired destination of your transfer. Then press OK.  
When the other extension answers, the call will automatically be  
connected to that extension.  
An unanswered call will be placed on hold to the originating Handset/  
Base if not answered within 30 seconds and ring back in 5 minutes.  
Announced Transfer:  
You can perform an announced transfer (call and advise another extension)  
of an active call by doing the following steps:  
Handset or Base must be on an active call.  
Place the active call on HOLD.  
Press the INTERCOM/TRANSFER on the Handset or Base; scroll to the  
desired destination of your transfer. Then press OK.  
When the other extension answers the intercom call, explain they have  
an active call waiting.  
Either extensions press INTERCOM/TRANSFER on the Handset or Base  
to end the intercom call.  
The other extension presses the apporiate LINE key (or the apporiate  
LINE key then HANDSFREE) on the Handset, or the apporiate LINE  
key then SPEAKERPHONE (or HEADSET) on the Base to pick up the  
call on hold.  
Handsfree Speakerphone Operation  
Your 20-2432 Handset has a built-in handsfree Speakerphone. This feature  
allows you to stand the Handset upright on a table or desktop and have  
handsfree conversations. For more information, refer to MAKING CALLS  
in HANDSET AND BASE OPERATION.  
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Handset and Base Operation  
Switching from the Handset Earpiece to Handsfree  
While on a call using the Handset earpiece, press HANDSFREE on the lower  
left portion of the Handset.  
To return to the Handset earpiece, press HANDSFREE again.  
Base Speakerphone Operation  
The Base of your 20-2432 is equipped with a duplex Speakerphone. This is  
a very useful feature for handsfree conversations or conference calls at the  
base unit. For more information, refer to MAKING CALLS in HANDSET  
AND BASE OPERATION.  
Line in Use Indication  
Active (off-hook) Handsets:  
During a call, the Handset/Base screen  
will display, in the upper left corner, the  
LINE icon(s) and the HANDSET/BASE  
number(s) (1 – 8; 0 for the Base) currently  
in use.  
Idle (on-hook)Base Unit:  
During a call, the idle Base screen will  
display, in the upper left corner, the LINE  
icon(s) and the HANDSET number(s)  
currently in use.  
Idle (on-hook) Handsets:  
During a call, the idle Handset(s) will  
display:  
When one or both lines are currently  
in use by a parallel set (a telephone  
device other than your 20-2432  
system), all registered Handsets and  
Base will display:  
When both lines are in use at the same time, the L_EXTENSION IN USE  
message will alternate between 1 and 2.  
Low Battery Indication  
When a low battery is detected, the Battery icon will flash and a warning beep  
is played. The status message LOW BATTERY will also be displayed when  
the Handset is in idle mode. To prevent an unexpected call drop, a drained  
Handset battery should be replaced by a fully charged spare battery.  
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Handset and Base Operation  
Message Waiting Indication  
The 20-2432 is compatible with optional voicemail service provided by some  
local telephone companies. If you subscribe to this service, and you have  
new, unplayed messages in your voicemail, a Visual Message Waiting  
Indicator (VMWI) signal is transmitted by your local telephone company.  
The 20-2432 will detect a VMWI signal and activate the LINE1/LINE2 Message  
Waiting lights on the Base and the Message Waiting light on the Handset.  
In addition, your screen will display:  
After you check your messages, the Message Waiting indicators will  
automatically turn off.  
Please note that whenever new, unplayed messages are stored in your  
voicemail, the local Telephone Company will continue to send a VMWI signal.  
Conference Calling  
The 20-2432 is capable of supporting conference calls with up to two registered  
Handsets on each line, and the Base unit.  
To enter a conference call, simply access the line with two or more extensions  
by pressing an appropriate LINE key (or an appropriate LINE key then  
HANDSFREE) on the Handset, or an appropriate LINE key, then  
SPEAKERPHONE (or HEADSET) on the Base.  
The phone icon  
and extension numbers of all local participants will  
be displayed in the upper left corner of the Handset LCD or the Base LCD.  
2-LINE Conference Calls (Handset or Base)  
Make or answer a call on LINE 1 or LINE 2. Place the call on  
Hold.  
Make or answer a call on the other line. Press CONF on the Base or  
MORE then CONF on the Handset. You and your parties on Lines  
1 and 2 are now on a 3-way call.  
Press LINE 1 or LINE 2 on any other system Handset to join the  
Conferencecall.  
Press SPEAKERPHONE ( or HEADSET ) on the Base to join the  
Conferencecall.  
To drop a LINE from the Conference call, press DROP on the Base  
or MORE then DROP on the Handset. Your screen will display  
DROP LINE 1, DROP LINE 2 and DROP BOTH LINES. Using the  
softkeys scroll to the desired option. Then press OK.  
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Custom Pay-Per-Use(PPU) Features  
Press BILLED SERVICES on the Handset, or the 3 dedicated keys on the  
Base Unit to access the following features:  
AUTO CALLBACK  
3-WAY CALLING  
REPEAT DIALING  
AUTO CALLBACK dials the last party who called you, whether or not you  
answer the call. A charge may be added to your phone bill each time  
you use this feature.  
From the Handset: In the idle (Off) mode, press BILLED SERVICES.  
With AUTO CALLBACK highlighted, press the desired LINE key.  
From the Base Unit: In the idle (Off) mode, press the desired LINE key,  
then press AUTO CALLBACK.  
3-WAY CALLING allows you to talk with 2 separate parties from a single  
line.  
From the Handset:  
1. While you are on an active call, press BILLED SERVICES.  
2. Scroll down to 3 WAY CALLING, then press DIAL.  
3. Listen for a dial tone, then dial your second party. After your party  
answers, press BILLED SERVICES, scroll down to 3 WAY CALLING,  
then press DIAL again. You are now connected to both parties.  
From the Base Unit:  
1. While you are on an active call, press 3-WAY CALLING.  
2. Listen for a dial tone, then dial your second party. After your party  
answers, press 3-WAY CALLING again. You are now connected to both  
parties.  
REPEAT DIALING repeatedly dials the last number you called, over a time  
interval determined by your local phone company. This is useful in  
reaching a party whose line is busy. A charge may be added to your  
phone bill each time this service is used.  
From the Handset: In the idle (Off) mode, press BILLED SERVICES.  
Scroll down to REPEAT DIALING, then press the desired LINE key.  
Once you hear dialing, press OFF. If your party answers during the  
repeat dialing interval, your phone will ring to alert you.  
From the Base Unit: In the idle (Off) mode, press the desired LINE key,  
then press REPEAT DIALING. Once you hear it dialing, press  
SPEAKERPHONE. If your party answers during the repeat dialing  
interval, your phone will ring to alert you.  
NOTE: It is likely that your local telephone company will assess charges  
to use custom features.You should check with your local service provider  
regarding which custom services are available in your area, and the  
associated costs for the intentional or unintentional use of Pay Per Use  
services.  
Your local telephone company may provide a monthly subscription to  
an individual service or a package of services which gives you unlimited  
usage for a small monthly fee.  
35  
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Additional Services  
Qwest offers a variety of optional calling services. For information on the  
prices and availability of these and other services in your area, or for  
additional instructions on using these services, call the number appropriate  
number referenced below.  
Caller ID  
Lets you know who is calling before you answer the phone.  
To Block Anonymous Calls  
1. Use Anonymous Call Rejection, a free service for Caller ID customers,  
by accessing dial tone and dialing *77.  
2. Anonymous Call Rejection informs callers who have blocked their name  
and number that he party they are trying to reach does not accept blocked  
calls. The blocked caller is informed they can unblock their call by  
hanging up and dialing *82.  
3. To cancel Anonymous Call Rejection, dial *87.  
Caller ID Blocking Options  
Because there way be occasions when you want to call without having your  
name or number displayed, the following options are available:  
Per Call Blocking  
Blocks your name and number on a per call basis. To use, dial *67 before  
you dial the phone number you are calling. There is no charge to use Per  
Call Blocking, and it is automatically on your line.  
Line Blocking  
Blocks your name and number on all the calls you make unless you unblock  
with *82. Line blocking is automatic once you have requested that it be added  
to your line. To remove blocking on just one call, dial *82. This will allow  
your name and number to display on just that one call.  
CallWaiting  
A short tone signals that another person is trying to call you when you are  
on the phone. You can put one call on hold while handling the second  
call, or alternate between the two.  
To Use Call Waiting  
1. When you hear a brief tone during a call, quickly press the FLASH key  
on your phone.  
2. To return to the first call, or alternate between calls, press the FLASH  
key again  
To Cancel Call Waiting  
1. Before making a call, dial *70 on your phone. You will hear three short  
tones followed by a dial tone.  
2. Place your call.  
3. Call Waiting is automatically restored when you hang up.  
Call Waiting ID  
Has all the benefits of Caller ID and it also lets you identify your Call Waiting  
calls before you answer.  
36  
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Additional Services  
Voice Messaging Service  
Voice Messaging Service records your incoming calls when you cannot  
answer, or when you line is busy.  
To Establish Your Voice Messaging Service  
The first time you call your Voice Messaging Retrieval number, follow these  
five easy steps. Voice instructions will guide you through the process.  
1. Call your Voice Messaging Retrieval number provided by your Business  
Office or Customer Training Center. If you do no know your retrieval  
number, call 1-800-669-7676 (home), or 1-800-776-2777 (business).  
2. Then enter your temporary security code 1-2-3-4.  
3. Then enter your permanent security code.  
4. Then record your name.  
5. Then choose your greeting.  
CallForwarding  
Lets you temporarily forward calls to another number you select.  
To Use Call Forwarding  
1. Dial *72 on your telephone.  
2. When you hear a second dial tone, dial the number where you want the  
calls to go. Wait for that person to answer.  
3. If the line is busy or no one answers, hang up and repeat steps 1 and  
2. Two quick tones indicate that Call Forwarding is working.  
4. Check that your calls will be forwarded by dialing *72. A busy signal  
indicates Call Forwarding is working.  
5. Cancel Call Forwarding by dialing *73. Two quick tones followed by  
dial tone means your calls are no longer being forwarded.  
Call Rejection  
With Call Rejection, you can avoid unwanted calls.  
To Use Call Rejection  
1. To block unwanted calls, dial *60 and follow the record instructions.  
2. If you do not know an unwanted callers number, activate Call Rejection  
immediately after hanging from their call.  
3. To cancel Call Rejection, press *80.  
Call Trace  
With Call Trace you can receive assistance from Qwest or your local police  
department if you receive harassing obscene telephone calls. This service  
is available to most customers on a pay per use basis.  
To Use Call Trace  
1. Dial *57 immediately after hanging up from the call to be traced.  
2. Follow the recorded to take appropriate action.  
3. The telephone number of the caller will be recorded by Qwest. Deterrent  
action can be taken by Qwest or your local law enforcement agency after  
3 calls from the same number are identified.  
4. You will not be given the name or telephone number of the person who  
called you.  
5. If it becomes a life threatening situation contact the police immediately.  
37  
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Additional Services  
PriorityCall  
To Use Priority Call  
1. You can store up to 15 different numbers.  
2. To establish or change your priority, simply dial *61 and follow the  
recorded instructions.  
3. To cancel Priority Calling, press *81.  
Selective Call Forwarding  
Selective Call Forwarding transfers calls from specific numbers to another  
phone number of your choice.  
To Use Selective Call Forwarding  
1. Dial *63 and follow the recorded instructions.  
2. To cancel Selective Call Forwarding, dial *83 and follow the recoded  
instructions.  
Speed Calling  
Allows you to reach 8 or 30 frequently called numbers by dialing just one  
or two digits instead of the entire phone number.  
To Program Speed 8  
1. Assign a single digit code from 2 through 9 for each phone number.  
2. Dial *74, enter the assigned, followed by the phone number. A tone  
indicates the number has been stored.  
To Program Speed 30  
1. Assign a two digit code from 20 through 49 for each phone number.  
2. Dial *75, enter the assigned code, followed by the phone number. A tone  
indicates the number has been stored.  
Remember to include the area code for long distance calls  
To Use Speed Calling  
Dial the selected code, followed by #.  
38  
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Headset Operation  
Your 20-2432 Handset is equipped with a 2.5mm Headset Jack for use with  
an optional accessory Headset for hands-free operation. If you choose to use  
the Headset option, you must obtain an optional accessory Headset, which  
is compatible with the 20-2432.  
To purchase a Headset, please call 1-800-651-6791.  
Once you have a compatible 2.5mm Headset, locate the Headset Jack on the  
20-2432 Handset. Connect the plug on the Headset cord to the jack(under a  
small rubber flag) on the cordless Handset. The plug should fit securely. Do  
not force the connection.  
Headset Operation connected to  
the Handset  
NOTE :  
Whenever a compatible Headset is  
connectedtothecordlessHandset,the  
microphone on the Handset will be  
muted. This is done to limit the effect  
of background noise.  
Headset Operation connected to  
the Base Unit  
The same type of Headset can be  
connectedtotheBaseUnit. Facingthe  
Base, the Headset jack can be found  
on the near corner of the right side  
panel.WhenusingaHeadsetattached  
to the Base, calls are made and  
answered by pressing the HEADSET  
key. This key is also used to end your  
call. The Base Speakerphone and  
Base Headset cannot be used  
simultaneously. However, you can  
switch between the two modes by  
pressing SPEAKERPHONE and  
HEADSET without disconnecting  
your Headset.  
Belt Clip  
The 20-2432 is also equipped with a  
detachable belt clip. Align the pins  
on the inside edge of the clip with  
the notches on the sides of the 20-  
2432 Handset. The belt clip should  
snap securely into place. Do not force  
the connection.  
39  
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Maintenance  
Taking Care Of Your Telephone  
Your 20-2432 cordless telephone contains sophisticated electronic parts, so it  
must be treated with care.  
Avoid rough treatment  
Place the Handset down gently. Save the original packing materials to protect  
your telephone if you ever need to ship it.  
Avoid water  
Your telephone can be damaged if it gets wet. Do not use the Handset outdoors  
in the rain, or handle it with wet hands. Do not install your Base Unit near a  
sink, bathtub or shower.  
Electrical storms  
Electrical storms can sometimes cause power surges harmful to electronic  
equipment.  
For your own safety, use caution when using electric appliances during storms.  
Cleaning your telephone  
Yourtelephonehasadurableplasticcasingthatshouldretainitslusterformany  
years. Clean it only with a soft cloth slightly dampened with water or a mild  
soap. Do not use excess water or cleaning solvents of any kind.  
Remember that electrical appliances can cause serious injury if used when  
you are wet or standing in water. If your Base Unit should fall into water,  
DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND  
TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by  
the unplugged cords.  
40  
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In Case Of Difficulty  
If you have difficulty operating your phone, the suggestions below should  
solve the problem. If you still have difficulty after trying these suggestions,  
call the Supplier at (800) 651-6791.  
The Phone Doesn't Work At All  
Make sure the Power Cord is plugged in.  
Make sure the telephone line cord is plugged firmly into the Base Unit  
and the telephone wall jack.  
Make sure the batteries are properly charged. If the 'LOW BATTERY'  
message is shown, the battery pack needs charging.  
Is the Handset registered to the Base? See Registration and Operation.  
No Dial Tone  
First check all the suggestions above.  
Ifyoustilldon'thearadialtone,disconnecttheBaseUnitfromthetelephone  
jack and connect a different phone. If there is no dial tone on that phone  
either, the problem is in your wiring or local service. Contact your local  
telephonecompany.  
You Get Noise, Static, Or A Weak Signal Even When You're Near The  
Base Unit  
Household appliances plugged into the same circuit as the Base Unit can  
sometimes cause interference. Try moving the appliance or the Base Unit  
to another outlet.  
You Get Noise, Static, Or A Weak Signal When You're Away From  
The Base Unit  
You may be out of range. Either move closer to the Base, or relocate the  
Base Unit.  
The layout of your home may be limiting the range. Try moving the Base  
Unit to another position.  
The Handset Does Not Ring When You Receive A Call  
Make sure you have the Handset ringer activated. To set the ringer, see  
HANDSET and BASE SETTINGS.  
Make sure the telephone line cord is plugged firmly into the Base Unit  
and the telephone jack. Make sure the power cord is plugged in.  
You may be too far from the Base Unit.  
Youmayhavetoomanyextensionphonesonyourtelephonelinetoallow  
all of them to ring. Try unplugging some of the other phones.  
41  
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In Case Of Difficulty  
You Hear Other Calls While Using Your Phone  
Disconnect your Base Unit from the telephone jack, and plug in a regular  
telephone. If you still hear other calls, the problem is probably in your  
wiring or local service. Call your local telephone company.  
You Hear Noise In The Handset, And None Of The Keys Or Buttons  
Work  
Make sure the power cord is plugged in.  
Common Cure For Electronic Equipment  
If the unit does not seem to be responding normally, then try putting the  
Handset in the cradle. If it does not seem to respond, do the following (in  
the order listed) :  
1.  
2.  
3.  
4.  
5.  
6.  
Disconnect the power to the Base.  
Disconnect the Handset battery, and spare battery pack, if applicable.  
Wait a few minutes.  
Connect power to the Base.  
Re-install the battery pack (s)  
Watch for Handset to display :  
then  
42  
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Limited Warranty  
The Manufacturer's Limited Warranty, to the original purchaser only, the ma-  
terial and workmanship of this product for ONE YEAR from the date of pur-  
chase. The Supplier will repair or replace, at our option, this product without  
charge should it fail due to a defect in material or workmanship within that  
time period.  
This warranty does not apply to loss or damage which is the result of accident,  
misuse or negligence. All other warranties, expressed, implied, or statutory,  
including warranties of fitness for a particular purpose, are limited to the time  
period listed and are otherwise excluded from this warranty. The manufacturer  
may, at its option, void the warranty if unauthorized repairs are attempted.  
Additionally, the manufacturer shall not be liable for any incidental or conse-  
quential damage or commercial loss, nor for any other loss or damages.  
The manufacturer assumes no responsibility for products sent without prior  
Return Authorization.  
To arrange for service, in or out of warranty, please call the Supplier at (800)  
651-6791. For warranty service, proof of purchase is required.  
43  
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FCC, ACTA and IC Regulations  
This equipment complies with Parts 15 of the Federal Communications  
Commission (FCC) rules for the United States. It also complies with regula-  
tions RSS210 and CS-03 of Industry and Science Canada. Operation is subject  
to the following two conditions: (1) this device may not cause interference, and  
(2) this device must accept any interference, including interference that may  
cause undesired operation of the device.  
A label is located on the underside of the Base Unit containing either the  
FCC registration number and Ringer Equivalence Number (REN) or the  
IC registration number and Load Number. You must, upon request, pro-  
vide this information to your local telephone company.  
This equipment is compatible with inductively coupled hearing aids.  
Should you experience trouble with this telephone equipment, please contact  
the Supplier: at (800) 651-6791.  
For repair/warranty information. The telephone company may ask you to dis-  
connect this equipment from the line network until the problem has been  
corrected.  
FCC Part 15  
Warning: Changes or modifications to this unit not expressly approved by the  
party responsible for compliance could void the user’s authority to operate the  
equipment.  
The equipment has been tested and found to comply with part 15 of the FCC  
rules. These limits are designed to provide reasonable protection against  
harmful interference in a residential installation. This equipment generates,  
uses and can radiate radio frequency energy and, if not installed and used  
in accordance with the instructions, may cause harmful interference to  
radio communications.However, there is no guarantee that interference will  
not occur in a particular installation. If this equipment does cause harmful  
interference to radio or television reception, which can be determined by turn-  
ing the equipment off and on, the user is encouragedtotryandcorrecttheinterfer-  
ence by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet or on a circuit different from that  
to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
44  
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FCC, ACTA and IC Regulations  
FCC Part 68 and ACTA  
If this equipment was approved for connection to the telephone network prior  
to July 23, 2001, it complies with Part 68 of the Federal Communications Com-  
mission (FCC) rules. If the equipment was approved after that date, it com-  
plies with the Part 68 rules and with Technical Requirements for Connec-  
tion of Equipment to the Telephone Network adopted by the Administra-  
tive Council for Terminal Attachments (ACTA). We are required to provide  
you with the following information.  
1. Product identifier and REN information  
The label on the back or bottom of this equipment contains, among other  
things, an identifier indicating product approval and the Ringer Equiva-  
lence Number (REN). This information must be provided to your local  
telephone company upon request. For equipment approved prior to July  
23, 2001, the product identifier is preceded by the phrase “FCC Reg No.”  
and the REN is listed separately. For equipment approved after that date,  
the product identifier is preceded by “US” and a colon (:), and the REN  
is encoded in the product identifier without a decimal point as the  
sixth and seventh characters following the colon. For example, the  
product identifier US:AAAEQ03T123XYZ would indicate an REN of 0.3.  
The REN is used to determine how many devices you may connect to  
your telephone line and still have them ring when you are called. In  
most, but not all areas, the sum of all RENs should be five (5.0) or less.  
You may want to contact your local telephone company for more infor-  
mation.  
2. Connection and use with the nationwide telephone network  
The plug and jack used to connect this equipment to the premises wiring  
and the telephone network must comply with the applicable Part 68 rules  
and technical requirements adopted by ACTA. A compliant telephone  
cord and modular plug is provided with this product. It is designed to  
be connected to a compatible modular jack that is also compliant. An  
RJ11 jack should normally be used for connecting to a single line  
and an RJ14 jack for two lines. See Installation Instructions in the  
user’s manual. This equipment may not be used with Coin Tele-  
phone Lines or with Party Lines. If you have specially wired alarm  
dialing equipment connected to your telephone line, ensure the con-  
nection of this equipment does not disable your alarm equipment.  
If you have questions about what will disable alarm equipment, con-  
sult your telephone company or a qualified installer.  
3. Repair instructions  
If this equipment is malfunctioning, it must be unplugged from the  
modular jack until the problem has been corrected. Repairs to this tele-  
phone equipment can only be made by the manufacturer or its  
authorized agents. For repair procedures, follow the instructions  
outlined under the Limited Warranty.  
4. Rights of the telephone company  
If this equipment is causing harm to the telephone network, the tele-  
phone company may temporarily discontinue your telephone service.  
The telephone company is required to notify you before interrupting  
service. If advancenotice is  
not practical, you will be notified as soon as possible. You will be given  
the opportunity to correct the problem and the telephone company is  
required to inform you of your right to file a complaint with the FCC.  
45  
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FCC, ACTA and IC Regulations  
Your telephone company may make changes in its facilities, equipment,  
operation, or procedures that could affect the proper functioning of this  
product. The telephone company is required to notify you if such changes  
are planned.  
5. Hearing aid compatibility  
If this product is equipped with a corded or cordless handset, it is hearing  
aid compatible.  
6. Programming/testing of emergency numbers  
If this product has memory dialing locations, you may choose to store  
police, fire department and emergency medical service telephone  
numbers in these locations. If you do, please keep three things in  
mind:  
a
b
c
We recommend that you also write the telephone number on the  
directory card, so that you can still dial the emergency number manu-  
ally if the memory dialing feature doesn’t work.  
This feature is provided only as a convenience, and the manufacturer  
assumes no responsibility for customer reliance upon the  
memory feature.  
Testing the emergency telephone numbers you have stored is  
not recommended. However, if you do make a call to an emergency  
number:  
You must remain on the line and briefly explain the reason for the  
call before hanging up.  
Programming/testing of emergency numbers should be per-  
formed during off-peak hours, such as in the early morning  
or late evening, when the emergency services tend to be less  
busy.  
IC (Industry Canada)  
This telephone is registered for use in Canada.  
The term “IC:” before the radio certification number only signifies that Indus-  
try Canada technical specifications were met.  
Notice:  
This equipment meets the applicable Industry Canada Terminal Equipment  
Technical Specifications. This is confirmed by the registration number. The  
abbreviation, IC, before the registration number signifies that registration  
was performed based on a Declaration of Conformity indicating that Industry  
Canada technical specifications were met. It does not imply that Industry  
Canada approved the equipment.  
Notice:  
The Ringer Equivalence Number (REN) for this terminal equipment is 0.0.  
The REN assigned to each terminal equipment provides an indication of the  
maximum number of terminals allowed to be connected to a telephone  
interface. The termination on an interface may consist of any combination  
of devices subject only to the requirement that the sum of the Ringer  
Equivalence Numbers of all the devices does not exceed five.  
46  
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FCC, ACTA and IC Regulations  
Before installing this equipment, users should ensure that it is permissible  
to be connected to the facilities of the local telecommunications company.  
The equipment must also be installed using an acceptable method of  
connection. The customer should be aware that compliance with the above  
conditions may not prevent degradation of services in some situations.  
Repairs to certified equipment should be made by an authorized Canadian  
maintenance facility designated by the supplier. Any repairs or alterations made  
by the user to this equipment, or equipment malfunctions, may give the  
telecommunications company cause to request the user to disconnect the equipment.  
Users should ensure for their own protection that the electrical ground  
connections of the power utility, telephone lines and internal metallic water  
pipe system, if present, are connected together. This precaution may be  
particularly important in rural areas.  
Caution :  
Users should not attempt to make such connections themselves, but should contact  
the appropriate electrical inspection authority, or electrician, as appropriate.  
Your 20-2432 is designed to operate at the maximum power allowed by the  
FCC and IC. This means your Handset and Base Unit can communicate only  
over a certain distance - which will depend on the location of the Base Unit  
and Handset, weather, and the construction and layout of your home or office.  
47  
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Technical Specifications  
FREQUENCYCONTROL  
WEIGHT  
Crystal controlled  
PLL synthesizer  
Handset:  
Base:  
122 grams  
598 grams  
(excluding battery pack)  
TRANSMITFREQUENCY  
POWERREQUIREMENTS  
2401.056 - 2481.408 MHz  
Handset: 800mAh NiCd Battery Pack  
or 1500mAh NiMH Battery  
Pack  
RECEIVEFREQUENCY  
2401.056 - 2481.408 MHz  
CHANNELS  
Base:  
7 VDC @ 900mA  
94 Channels  
MEMORY  
NOMINALEFFECTIVERANGE  
Directory: 50 Memory locations;  
32 digits per location.  
Maximum power allowed by FCC.  
Actual operating range may vary  
accordingtoenvironmentalconditions  
at the time of use.  
CID:  
Alphanumeric Display  
50 Memory locations  
SIZE  
Handset: 48mm x 33mm x 175mm  
SPECIFICATIONSARETYPICAL  
AND MAY CHANGE WITHOUT  
NOTICE.  
Base:  
205mm x 146mm x 71mm  
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91-5598-10-00  
ISSUE0  
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Table Of Contents  
1.  
Important Safety Instructions  
28. Advanced Operations  
28. Handset and Base Operation  
3.  
4.  
5.  
6.  
Introduction  
28.  
28.  
29.  
30.  
30.  
30.  
31.  
Making Calls  
Parts Check List  
Redial  
The Handset Layout  
The Base Unit Layout  
Answering Calls  
Mute Function  
Hold Function  
7.  
7.  
8.  
Getting Started  
Flash Function  
Setup  
How to Adjust the Handset  
Volume  
Installation of Battery Pack in  
Handset  
31.  
Base Speakerphone or  
Headset Volume  
9.  
Charging Of Handset Battery  
Pack  
31.  
32.  
32.  
Intercom/Transfer Function  
Transferring Calls  
Handsfree Speakerphone  
Operation  
10. Dial Tone  
11. Spare Battery Charger/Power  
Backup Function  
12. Registration and Operation  
33.  
Switching from the Handset  
Earpiece to Handsfree  
Base Speakerphone Operation  
Line in Use Indication  
Low Battery Indication  
Message Waiting Indication  
Conference Calling  
2-LINE Conference Calls  
14. Basic Operation  
33.  
33.  
33.  
34.  
34.  
34.  
14. Handset and Base Indicators  
16. Soft Menu Functions  
16.  
16.  
16.  
RDL (Redial)  
HANDSET MENU  
BASEUNITMENU  
17. Call History (Caller ID)  
18.  
18.  
18.  
19.  
DIALOPTIONSHORTCUT  
DELETE  
DELETE SHORTCUT  
SAVE TO MEMORY  
35. AdditionalInformation  
35. Custom Pay-Per-Use (PPU)  
Features  
36. Additional Services  
19. Handset and Base Settings  
36.  
36.  
36.  
36.  
37.  
37.  
37.  
37.  
38.  
38.  
38.  
Caller ID  
19.  
20.  
20.  
20.  
20.  
20.  
RINGERS  
Caller ID Blocking Options  
Call Waiting  
LOWBATTTONE  
RANGETONE  
KEYPADTONE  
CONTRAST  
Call Waiting ID  
Voice Messaging Service  
Call Forwarding  
Call Rejection  
SELECT TONE/PULSE AT  
THE BASE UNIT  
ENHANCEDMODE  
RENAME  
Call Trace  
Priority Call  
21.  
21.  
Selective Call Forwarding  
Speed Calling  
23. Register  
23.  
23.  
Handset Deregistration  
Register  
39. Headset Operation  
39.  
39.  
39.  
Headset Operation connected  
24. Memory  
to the Handset  
25.  
26.  
To Store a Number/Name  
Headset Operation connected  
to the Base Unit  
Belt Clip  
To Search For and Dial a  
Number/Name  
26.  
27.  
To Delete a Number/  
Name  
40. Maintenance  
41. In Case Of Difficulty  
43. Limited Warranty  
44. FCC, ACTA and IC Regulations  
48. Technical Specifications  
To Edit a Number/Name  
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