Passport™
BTE guide
Moxi™ 3G
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Your Passport™ hearing instruments
Hearing healthcare professional: _______________________
___________________________________________________
Telephone: _________________________________________
Model:_____________________________________________
Serial number: ______________________________________
Replacement batteries:
size 312
Warranty: __________________________________________
Program 1 is the automatic program
Program 2 is the manual program for: ___________________
Program 3 is the manual program for: ___________________
Program 4 is the manual program for: ___________________
Date of purchase:____________________________________
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Attachment style (check one)
Overview of your hearing instrument
Legend
The diagrams identify some of the components on
your hearing instruments. Have your hearing
healthcare professional place a check beside the
diagram that best describes your hearing instrument
style and attachment.
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1
1
Microphone
2
Program button or
volume control
(depending on your
customized fitting)
Battery door/
on & off switch
Tube
Dome
Retention piece
Speaker
2
3
5
3
7
6
4
Moxi 3G with dome
4
5
6
7
8
My hearing instrument has (check all that apply)
SmartFocus™ (with optional Smart Control)
Volume control
DuoLink
Program button
Binaural Phone
1
Shell
2
3
Optional accessories (check all that apply)
Smart Control
uDirect™
See user guides for more information.
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8
Moxi 3G with shell
2
3
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Features of your hearing instrument
Putting your hearing instruments on
your ears
Your Passport hearing instruments may be color-coded
red for your right ear and blue for your left ear. This
color indicator is located inside the battery door with a
small colored dot.
Passport premium hearing instruments come
equipped with the following features:
• Automatic listening program
• 3 additional manual programs
• SmartFocus with personal adjustments for clarity and
comfort settings (available with the optional Smart
Control)
• Wireless capability with DuoLink and Binaural
Phone
• Optional wireless connectivity to other devices
Passport™ with domes
1. Hold the tube where it attaches
to the dome and gently push
the dome into your ear canal.
The tube should lie flush
It may take some time for you to fully adjust to your
new hearing instruments. In the beginning, do not feel
as though you need to wear them for longer than is
comfortable. Depending on your previous experience
with hearing instruments you can increase wearing
time gradually until you have fully adjusted to them.
Eventually, you should wear your Passport hearing
instruments all day every day.
against your head and not stick out.
2. Place Passport over the top of your ear.
3. Place the retention piece in your ear so it rests at
the bottom of the opening of your ear canal.
Passport™ with shells
1. Carefully insert the shell into your ear. The shell
should fit into your ear snugly and comfortably. The
tube should lie flush against your head and not
stick out.
Please consult your hearing healthcare professional
regarding any adjustments you may require to ensure
that you are happy with your hearing instrument. For
instance, pitch and loudness of the beeps can be
adjusted or turned off entirely. Also note that this is a
general guide and your hearing healthcare
2. Place Passport over the top of your ear.
professional may have enabled or disengaged certain
features depending on your requirements.
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Turning your hearing instruments on
and off
Your hearing instruments have a three-position battery
door that acts as an off/on switch and that allows
access to the battery compartment.
Battery information
To replace the hearing instrument battery, fully open
the battery door for access to the battery
compartment.
Low battery warning
ON:
Two long beeps indicate the hearing device battery is
low. After the low battery warning, you may experience
some reduction in sound quality. This is normal and
can be remedied by inserting fresh batteries into the
hearing devices.
To turn the hearing instruments on, close the battery door fully.
Note: It may take 5 seconds before the hearing device
turns on. Your hearing healthcare provider can additionally
increase the start up delay if required.
OFF:
If you are not able to hear the low battery warning,
your hearing healthcare professional can change the
pitch or loudness of the low battery warning. If you
prefer, it can be turned off entirely.
To turn the hearing instrument off, partially open the
battery door. This position also allows excess moisture
to vent away from the battery compartment.
Your hearing devices are designed to generate a
low battery warning every 30 minutes until you
change the batteries, but depending on the condition
of the batteries, the batteries may die before another
low battery warning occurs. Therefore, it is
recommended that the batteries are replaced as soon
as possible once you hear the low battery warning.
on
open
off
Note: When turning your hearing instrument
on and off while it is on the ear, grasp the top and
bottom of the instrument with your index finger and
thumb. Use the index finger of your opposite hand
to open and close the battery door.
Replacing the battery
1. Gently swing out the battery door with your
fingernail, or grasp the top and bottom of the
instrument with your index finger and thumb.
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You can use your index finger
to open and close the battery
door if this is easier.
Operating instructions
Push button
Your hearing instrument is equipped with a push
button, which has been set for switching
between programs or adjusting your volume.
2. Grasp the battery with your
thumb and index finger and
remove.
Program control
3. Insert the new battery into
the battery compartment
If you have an active push button program control,
each time you push the button, you will move to a new
program. Also if DuoLink is enabled, the hearing
instrument is set so that by pressing the push button
on one hearing instrument, both hearing instruments
will change programs.
matching it with the battery
symbol inside the battery
door. This will ensure that the battery door closes
properly.
4. Close the battery door.
Your hearing instruments beep to indicate which
program you are in (i.e. one beep for program 1, two
beeps for program 2, etc.).
Note: If the battery is inserted incorrectly, the
hearing instrument will not turn on.
Caring for batteries
Program 1 (e.g. automatic program)
Program 2 (e.g. group/party noise)
Program 3 (e.g. easy-t/telephone)
Program 4 (e.g. music)
1 beep
• Always discard batteries in a safe and
environmentally friendly way.
2 beeps
3 beeps
4 beeps
short melody
• To prolong battery life, remember to turn your
hearing devices off when not in use.
Easy-t/telephone
DuoLink (if enabled)
• Remove the batteries and keep the battery door
open while hearing devices are not in use. This will
allow internal moisture to evaporate.
opposite ear beeps the
same as side being adjusted
Your Passport hearing instruments may also come with
an optional remote control which allows you to switch
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between different listening programs. Please refer to
your Smart Control user guide for more information.
SmartFocus™ (available on optional Smart Control)
SmartFocus can be accessed through the optional
Smart Control. For improving clarity of sounds in front
of you, such as speech, the scroll wheel on the Smart
Control can be turned upwards. For greater overall
listening comfort in noisy situations, turn the scroll
wheel on the Smart Control downwards. Each step will
change the hearing instrument performance.
Sometimes multiple steps are required to achieve the
desired listening results. After each step wait for about
4-5 seconds to allow the hearing instrument to adjust
to the new setting.
Volume control
If your push button has been configured as a volume
control, you can adjust the volume level by pushing
the button.
If DuoLink is enabled, the hearing instrument can also
be set so that by changing the volume on one hearing
instrument, both will be adjusted.
Your Passport hearing instruments will learn your
volume control adjustments while the hearing
instruments are set to the automatic program, if this
feature has been enabled by your hearing healthcare
professional. Over time, the hearing instruments will
adjust the default volume settings in the automatic
program to the levels that you typically use.
Your hearing healthcare professional can help you
identify your different push button volume control
settings.
Volume setting
Beeps
Ideal volume level
Increased loudness
Decreased loudness
1 beep
1 beep + 1 high-pitched beep
1 beep + 1 low-pitched beep
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Using the telephone
benefit from a Bluetooth hands free option. Refer to
the uDirect user guide for more information.
As telephones do not all work the same, you may
experience different results from different phones. You
can use many phones by simply holding the receiver to
your ear, without the need to change to a dedicated
telephone program. Remember to move the handset
slightly up or back to find the position that sounds
best to you.
If DuoLink is enabled for the automatic phone
program, both hearing instruments are synchronized
and the listening preference for the opposite ear will
also change when an automatic phone program is
activated.
Consult your hearing healthcare professional if you
experience difficulties using your hearing instruments
on the phone.
Depending on the phone type you use, your hearing
healthcare professional might have selected a
dedicated phone program on your hearing
To affix the optional easy-t magnet:
instruments. Therefore your hearing instrument may
have an automatic telephone program (easy-t feature),
which automatically switches you to a dedicated
telephone program when your hearing instrument is
close to a telephone receiver. When the receiver is
moved away from the hearing instrument it will
automatically return to the previous listening program.
If the hearing instrument does not switch to the
telephone program automatically when the telephone
receiver is placed in proximity, the magnet for easy-t
hearing instruments should be attached to the
telephone receiver. The magnet is designed to
strengthen the magnetic field at the ear piece of
hearing instrument compatible telephones.
1. Clean the telephone receiver.
2. Hold the magnet near the “listening end” of your
telephone receiver and release it (figure 1). The
magnet will flip to the appropriate side and seek
the optimal position on the telephone receiver.
3. Place the double-sided tape in this optimal position
on the telephone receiver (figure 2) and attach the
magnet to the tape (figure 3).
If your Passport hearing instruments are configured to
work with the wireless uDirect accessory, you might
Figure 1
Figure 2
Figure 3
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Caring for your hearing instruments
Cleaning your hearing instruments
• Open the battery door when not in use.
Ear wax is natural and common. Ensuring your hearing
devices, shells and domes are free of ear wax is an
important step in your daily cleaning and maintenance
routine.
• Always remove your hearing instruments when
using hair care products. The hearing instruments
can become clogged and cease to function
properly.
• Never use alcohol to clean your hearing devices,
shells or domes.
• Do not wear your hearing devices in the bath or
shower or immerse them in water.
• Do not use sharp tools to dislodge ear wax.
Sticking household items into your hearing devices
or shells can seriously damage them.
• If your hearing instruments do become wet, do not
attempt to dry them in an oven or microwave. Do
not adjust any controls. Open the battery doors
immediately, and allow your hearing instruments to
dry naturally for 24 hours.
Cleaning the shells and domes
1. Clean the domes and shells on
the outside daily with a damp
cloth. Avoid getting any water
in and around the speaker
units and shells.
• Protect your hearing devices from excessive heat
(hair dryer, vehicle glove box or dashboard).
• Ensure you do not twist or squeeze the tube when
your hearing instruments are placed in their case.
Note: The tubes, speakers, domes or shells
should never be rinsed or submerged in water as
water drops may block sound or damage the
electrical components of the hearing instrument.
• Regular use of a dehumidifier, such as a Dri-Aid kit,
can help prevent corrosion and prolong the life of
your hearing instruments.
• Do not drop your hearing devices or knock them
against hard surfaces.
2. Domes should be replaced by your hearing
healthcare provider every 3-6 months.
3. If your shells require further cleaning, the speaker
waxguard may be plugged and require replacing.
See your hearing healthcare professional.
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hearing instrument can be programmed to mute sound to
eliminate distractions.
Signature features of your Passport™
hearing instruments
Binaural Phone
SmartFocus™
With the Binaural Phone feature, landline and mobile
phone calls can be heard clearly and automatically in both
ears without any additional accessories.
With a Passport hearing instrument, you can adjust the
focus on hearing speech or background noise in your
listening environment via the SmartFocus on your optional
Smart Control. This control provides an additional fine
tuning adjustment beyond a traditional volume control.
You can adjust your SmartFocus control to focus on
speech (clarity) or soften background noise (comfort)
using the dial on your Smart Control.
uDirect™
Your Passport hearing devices may come with an optional
uDirect, a device that is worn around your neck, and
provides secure connectivity between your hearing
instruments and Bluetooth-enabled devices (i.e. cell
phones), wired audio input jacks, or FM transmitted
signals. uDirect provides easy hands-free access to clear
stereo, or audio signals automatically activated when a
signal is detected.
As you adjust smartFocus, your Passport hearing
instruments will learn your SmartFocus clarity and comfort
settings while the hearing instruments are set to the
automatic program. Over time, the hearing instruments
will adjust the pre-programmed SmartFocus settings to
your preferred levels.
Assistive listening devices
Listening in public places
The optional Smart Controlhand-held remotecontrol allows
you to adjustyour SmartFocusclarityand comfortlevels.
Passport’s telecoil option can also help you
listen in public places equipped with telecoil
compatible assistive listening devices such
as a loop system. When you see this symbol,
it means that there is loop system installed; this loop
system is compatible with your hearing instrument. Please
contact your hearing healthcare provider for more
information on loop systems.
DuoLink
With DuoLink, your hearing instruments wirelessly
communicate with each other. As you make a program or
volume change on one hearing instrument, the other
hearing instrument automatically changes as well. An
additional benefit occurs while using the phone since as
one hearing instrument detects the phone, the other
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Magnet warnings
Warnings
Be sure the magnet is securely affixed to the
telephone.
Hearing devices should only be used as directed by
your physician or hearing healthcare professional.
Keep loose magnets out of reach of children and
pets.
Hearing devices will not restore normal hearing and
will not prevent or improve a hearing impairment
resulting from organic conditions.
If the magnet falls into your ear, contact your
hearing healthcare professional.
Do not use your hearing devices in explosion
hazard areas.
If the magnet is swallowed, contact your physician
immediately.
Allergic reactions to hearing devices are unlikely.
However, if you experience itching, redness,
soreness, inflammation or a burning sensation in or
around your ears, inform your hearing healthcare
professional and contact your physician.
The magnet may affect some medical devices or
electronic systems. Always keep the magnet (or the
telephone equipped with the magnet) at least 30
cm (12”) away from pacemakers, credit cards,
floppy disks or other magnetically sensitive
devices.
In the unlikely case that any parts remain in the ear
canal after the removal of the hearing instrument,
contact a physician immediately.
Too high distortion during dialing or phoning may
mean that the phone handset is stressed by the
magnet. To avoid any damage, please move the
magnet to another place on the telephone receiver.
Remove your hearing devices for CT and MRI scans
or for other electromagnetic procedures.
Special care should be exercised in wearing hearing
devices when maximum sound pressure levels
exceed 132 decibels. There may be a risk of
impairing your remaining hearing. Speak with your
hearing healthcare professional to ensure the
maximum output of your hearing devices is
suitable for your particular hearing loss.
Battery warnings
Never leave hearing devices or batteries where
small children and pets can reach them.
Never put hearing devices or batteries in your
mouth. If a hearing device or battery is swallowed,
call a physician immediately.
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Warning to hearing healthcare professional:
Labeling
The serial number and year of manufacture are located
inside the battery door.
Domesshouldneverbefittedonpatientswith
perforatedeardrums, exposed middle ear cavities,
or surgically altered ear canals. In the case of such
a condition, we recommend to use a customized
ear mold.
Precautions
The use of hearing devices is only part of hearing
rehabilitation; auditory training and lip reading
instruction may be required as well.
In most cases, infrequent use of hearing devices
does not provide full benefit. Once you have
become accustomed to your hearing devices, wear
your hearing devices everyday all day.
Your hearing devices use the most modern
components to provide the best possible sound
quality in every listening situation. However,
communication devices such as digital cell phones
can create interference (a buzzing sound) in hearing
devices. If you experience interference from a cell
phone being used close by, you can minimize this
interference in a number of ways. Switch your
hearing devices to another program, turn your head
in a different direction or locate the cell phone and
move away from it.
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Troubleshooting guide
Cause
Possible remedy
Cause
Possible remedy
No sound
Two long beeps
• Not turned on
• Low/dead battery
• Turn on
• Replace battery
• Replace battery
• Low battery
• Poor battery contact
• Consult your hearing healthcare professional
Whistling
• Battery upside down • Insert battery plus (+) side up
• Remove and reinsert carefully
• Shells/domes
• Shells/domes
• Clean shells and domes. See “Cleaning your
not inserted properly
• Hand/clothing near ear
• Poorly fitting shells/
domes
blocked with ear wax
hearing instrument”. Consult your hearing
healthcare professional.
• Remove hand/clothing from ear
• Consult your hearing healthcare professional
• Plugged microphone • Consult your hearing healthcare professional
protector
Not clear, distorted
Not loud enough
• Consult your hearing healthcare professional
• Poorly fitting
shells/domes
• Shells/domes
blocked with ear wax
• Low volume
• Turn up volume; see hearing healthcare
professional for models without a manual
volume control or if problem persists.
• Replace battery
• Clean shells and domes. See “Cleaning your
hearing instrument”. Consult your hearing
healthcare professional.
• Replace battery
• Consult your hearing healthcare professional
• Low battery
• Shells/domes
• See “Putting your hearing instruments on
your ears”. Reinsert carefully.
• Consult your hearing healthcare professional
• Clean shells and domes. See “Cleaning your
hearing instrument”. Consult your
hearing healthcare professional.
• Low battery
• Plugged microphone
protector
not inserted properly
• Change in hearing
• Shells/domes
blocked with ear wax
Shells/domes falling out of ear
• Consult your hearing healthcare professional
• Poorly fitting
shells/domes
• Shells/domes
not inserted properly
• Plugged microphone • Consult your hearing healthcare professional
protector
• See “Putting your hearing instruments on
your ears”. Reinsert carefully.
Intermittent
• Low battery
• Replace battery
• Dirty battery contact
• Consult your hearing healthcare professional
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Warning to hearing instrument dispensers
(to comply with the U.S. Food and Drug
Administration (FDA) regulations)
Cause
Possible remedy
Weak on the telephone
A hearing instrument dispenser should advise a
• Telephone not
• Move telephone receiver around ear for
clearer signal. See “Using the telephone”.
• Consult your hearing healthcare professional
prospective hearing instrument user to consult promptly
with a licensed physician (preferably an ear specialist)
before dispensing a hearing instrument if the hearing
instrument dispenser determines through inquiry, actual
observation, or review of any other available
positioned properly
• Hearing instrument
requires adjustment
For any problems not listed in the guide, contact your hearing healthcare
professional. If you do not have a hearing healthcare professional, please
contact the nearest office listed on the back page of this booklet.
information concerning the prospective user, that the
prospective user has any of the following conditions: (i)
Visible congenital or traumatic deformity of the ear. (ii)
History of active drainage from the ear within the
previous 90 days. (iii) History of sudden or rapidly
progressive hearing loss within the previous 90 days.
(iv) Acute or chronic dizziness. (v) Unilateral hearing loss
of sudden or recent onset within the previous 90 days.
(vi) Audiometric air-bone gap equal to or greater than 15
decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz. (vii)
Visible evidence of significant cerumen accumulation or
a foreign body in the ear canal. (viii) Pain or discomfort
in the ear. Special care should be exercised in selecting
and fitting a hearing instrument whose maximum sound
pressure level exceeds 132 decibels because there may
be risk of impairing the remaining hearing of the hearing
instrument user. [This provision is required only for
those hearing instruments with a maximum sound
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pressure capability greater than 132 decibels (dB).]
hearing instrument to your individual needs. If you
have reservations about your ability to adapt to
amplification, you should inquire about the availability
of a trial-rental or purchase-option program. Many
hearing instrument dispensers now offer programs
that permit you to wear a hearing instrument for a
period of time for a nominal fee after which you may
decide if you want to purchase the hearing instrument.
Federal law restricts the sale of hearing instruments to
those individuals who have obtained a medical
evaluation from a licensed physician. Federal law
permits a fully informed adult to sign a waiver
statement declining the medical evaluation for
religious or personal beliefs that preclude consultation
with a physician. The exercise of such a waiver is not in
your best health interest and its use is strongly
discouraged.
Important notice for prospective hearing
instrument users
Good health practice requires that a person with a
hearing loss have a medical evaluation by a licensed
physician (preferably a physician who specializes in
diseases of the ear) before purchasing a hearing
instrument.
Licensed physicians who specialize in diseases of the
ear are often referred to as otolaryngologists,
otologists or otorhinolaryngologists. The purpose of
medical evaluation is to assure that all medically
treatable conditions that may affect hearing are
identified and treated before the hearing instrument is
purchased. Following the medical evaluation, the
physician will give you a written statement that states
that your hearing loss has been medically evaluated
and that you may be considered a candidate for a
hearing instrument. The physician will refer you to an
audiologist or a hearing instrument dispenser, as
appropriate, for a hearing instrument evaluation. The
audiologist or hearing instrument dispenser will
conduct a hearing instrument evaluation to assess
your ability to hear with and without a hearing
instrument. The hearing instrument evaluation will
enable the audiologist or dispenser to select and fit a
Children with hearing loss
In addition to seeing a physician for a medical
evaluation, a child with a hearing loss should be
directed to an audiologist for evaluation and
rehabilitation since hearing loss may cause problems
in language development and the educational and
social growth of a child. An audiologist is qualified by
training and experience to assist in the evaluation and
rehabilitation of a child with a hearing loss.
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Notice 3
Notices
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful
Notice 1
This instrument is certified under:
FCC ID: VMY-UWBTE
IC: 2756A-UWBTE
interference in a residential installation. This
equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there
is no guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject
to the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired
operation. Changes or modifications made to this
equipment not expressly approved by Unitron may
void the FCC authorization to operate this
equipment.
• Reorient or relocate the receiving antenna
Notice 2
• Increase the separation between the equipment and
receiver
This Class B digital apparatus complies with Canadian
ICES-003.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is
connected
• Consult the dealer or an experienced radio/TV
technician for help
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Unitron distributors
Corporate Office/International
20 Beasley Drive, P.O. Box 9017, Kitchener, ON N2G 4X1 Canada
Australia
New Zealand
Level 2, Norwest Quay, 21 Solent
Circuit, Baulkham Hills, NSW,
NSW 2153
10/215 Rosedale Rd., M277 Private
Bag, 300987, Albany, Auckland
Norway
Postboks 301 Sentrum
0105 Oslo, Norway
Belgium
Baron de Vironlaan, 60
b-1700 Dilbeek
South Africa
Canada
First Floor – Selborne House,
Fourways Golf Park, Roos Street,
Fourways, Johannesburg
20 Beasley Drive, P.O. Box 9017,
Kitchener, ON N2G 4X1
China
Spain
No. 78, Qi Ming Road,
Export Processing Zone District B,
Suzhou Industrial Park, P.R. 215021
Avenida de la Industria nº13/15,
Polígono de Canastell,
03690 Sant Vicent del Raspeig.
Alicante, España
Denmark
Nitivej 10, DK-2000 Frederiksberg
Sweden
Förmansvägen 2, 4 tr
SE-11743, Stockholm, Sweden
European Representative
Daimlerstrasse 22, 70736
Fellbach-Oeffingen, Germany
United Kingdom
St. George House, Cygnet Court,
Centre Park, Warrington, Cheshire
WA1 1PD
France
5 bis, rue Maryse Bastié - BP 15
69671 Bron Cedex, France
U.S.A.
Netherlands
Ir. D.S. Tuijnmanweg 10,
4131 PN VIANEN
Suite A, 2300 Berkshire Lane North,
Plymouth, MN 55441
Unitron Hearing Ltd.
20 Beasley Drive, P.O. Box 9017,
Kitchener, ON N2G 4X1 Canada
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Distributor
10-037 029-5822-02
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