Ziel™
BTE Guide
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Your Ziel™ Hearing Instruments
Hearing Healthcare Professional:_______________________
__________________________________________________
Telephone: _________________________________________
Model: ____________________________________________
Serial Number:______________________________________
Replacement Batteries:
Size 13
Size 675
Warranty: __________________________________________
Date of Purchase: ___________________________________
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Overview of your Ziel™ BTE
Refer to the table of contents for a complete listing of
the topics covered in this guide.
Use the diagram below to identify some of the
components on your Ziel hearing instruments.
Hearing Instrument Style
Legend
2
3
2
4
1
1
1 Earhook
2 Microphone &
Microphone
Protector
3 Program
Button
(Ziel+ models)
4 Volume
Control
4
5
5
Ziel+ or Ziel+ P BTE
Ziel or Ziel P BTE
2
3
2
1
1
5 Battery Door
4
4
5
5
Ziel+ HP BTE
Ziel HP BTE
Attachment Style (check one)
earmold
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EasyFit System
2
Features of your Ziel™ Hearing
Instrument
Ziel digital hearing instruments come equipped with
the following features:
• Feedback manager
• Noise reduction
• Manual digital volume control
It may take some time for you to fully adjust to your
new hearing instruments. In the beginning, do not feel
as though you need to wear them for longer than is
comfortable. Depending on your previous experience
with hearing instruments, increase wearing time
gradually until you have fully adjusted to them.
Eventually, you should wear your Ziel hearing
instruments all day every day.
Please consult your hearing healthcare professional
regarding any adjustments you may require to ensure
that you are happy with your hearing instrument.
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Putting your Hearing Instruments on
your Ears
Your BTE hearing instrument may be color-coded red
for your right ear and blue for your left ear. This color
indicator is located on the bottom of the battery door
with a small colored dot.
1. Hold the ear mold between your thumb and index
finger. The opening should be pointing in towards
your ear canal with the BTE resting upwards over
the top of your ear. Carefully insert the earmold in
your ear. You may need to twist it slightly
clockwise. The earmold should fit into your ear
snugly and comfortably.
2. Place the hearing instrument over the top of your
ear.
4
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Turning your Hearing Instruments On
and Off
Your hearing instruments have a three-position
battery door that acts as an off/on switch and that
allows access to the battery compartment.
ON:
To turn the hearing instrument on, close the battery
door fully.
Note: Your hearing instrument has a
start up delay of approximately 9 seconds.
OFF:
To turn the hearing instrument off, partially open the
battery door. This position allows excess moisture to
vent away from the battery compartment.
on
off
open
5
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Battery Information
To replace the hearing instrument battery, fully open the
battery door for access to the battery compartment.
Low Battery Warning
When you hear two long beeps, your hearing
instruments are warning you that their batteries are
low. After the first warning, you may experience some
reduction in sound quality. This is normal and can be
remedied by inserting fresh batteries in the hearing
instruments.
Replacing the Battery
1. Gently swing out the battery door with your
fingernail.
2. Grasp the battery with your thumb and index finger
and remove.
3. Insert the new battery into the battery
compartment with the plus (+) sign on the battery
facing the same way as the plus (+) sign on the
Figure 1
Figure 2
Figure 3
Figure 4
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edge of the battery door. This will ensure that the
battery door closes properly.
Note: If the battery is inserted incorrectly, the
door will not close.
4. Close the battery door.
Tamperproof Battery Compartment
Your hearing instrument may have a tamperproof
battery compartment.
1. Unlock the tamperproof
battery compartment by
pulling the white lever with
your fingernail and lift the
lever up to release the
battery. Remove the battery.
2. Insert the new
battery into
the battery
compartment
with the plus (+) sign on the battery facing the
same way as the plus (+) sign on the edge of the
battery door. Lower the lever onto the battery and
push it until it is locked and securely holds the
battery tight.
3. Close the battery door.
7
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Caring for Batteries
• Always discard batteries in a safe and
environmentally friendly way.
• To prolong battery life, remember to turn your
hearing devices off when not in use.
• Remove the batteries and keep the battery door
open while hearing devices are not in use. This will
allow internal moisture to evaporate.
Operating Instructions
Your Ziel hearing instruments may come equipped
with a function button allowing you to switch between
the available Microphone, Telecoil and DAI programs.
Program Beeps
Ziel+ hearing instruments will beep to indicate
that you have changed listening programs. You
will hear a beep each time you change programs using
the program button.
Volume Control
Your Ziel digital hearing instruments have a
volume control. The volume control lever is
located on the outer spine. The volume control will
beep once each time the volume is raised or lowered.
Press the volume control lever inwards to increase the
volume or pull it downwards to decrease the volume.
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Replacing the Microphone Protectors
Your Ziel hearing instruments have a shield to protect
the microphones from dirt and debris. Debris on the
microphone protector reduces the sound quality of
the instrument. You should have the microphone
protectors replaced by your hearing healthcare
professional at least every three months to ensure
optimal sound quality.
Caring for your Hearing Instruments
• Open the battery door when not in use.
• Always remove your hearing instruments when
using hair care products. The hearing instruments
can become clogged and cease to function
properly.
• Do not wear your hearing devices in the bath or
shower or immerse them in water.
• If your hearing instruments do become wet, do not
attempt to dry them in an oven or microwave. Do
not adjust any controls. Open the battery doors
immediately, and allow your hearing instruments to
dry naturally for 24 hours.
• Protect your hearing instruments from excessive
heat (hair dryer, vehicle glove box or dashboard).
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• Regular use of a dehumidifier, such as a Dri-Aid kit,
can help prevent corrosion and prolong the life of
your hearing instruments.
• Do not drop your hearing instruments or knock
them against hard surfaces.
Cleaning your Hearing Instruments
Ear wax is natural and common. Ensuring your hearing
instruments are free of ear wax is an important step in
your daily cleaning and maintenance routine.
• You can wipe you hearing instruments using a soft
cloth.
• Never use alcohol to clean your hearing devices,
earmolds or domes.
• Do not use sharp tools to dislodge ear wax.
Sticking household items into your hearing devices
or earmolds can seriously damage them.
Earmolds
Earmolds send amplified sound from the hearing
devices into the ears. They must fit into your ears
snugly and comfortably. If amplified sound leaks out
of your ear, you may hear whistling.
Always ensure earmolds are clean and free of earwax.
Do not use alcohol to clean your earmolds. If the
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earmolds become plugged, clear the opening with a
wax loop or pipe cleaner. If your physician prescribes
eardrops, clean any moisture that may get into the
earmolds or tubing to prevent plugging.
If the earmolds require further cleaning, disconnect
the plastic tube from the hook of the hearing devices.
Wash only the earmolds in warm water with a mild
soap. Rinse them with cool water and allow them to
dry overnight. Make sure the earmold tubes are dry
before reconnecting them to each hook on your
hearing devices.
Using Ziel™+ with the Telephone
Your Ziel+ BTEs may have a telecoil for use with your
telephone. When the phone rings, pick up the
telephone and place it next to your hearing
instrument’s microphone. Press the program button
on your hearing instrument once to change to the
telecoil program. In some situations when using a cell
phone, you may experience digital interference that
sounds like static, buzzing or beeping. If you
experience interference, increase the distance
between your hearing instrument and the phone
receiver. Press the program button twice to return to
normal listening.
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Assistive Listening Devices
Listening in Public Places
Ziel+’s telecoil can also help you listen in
public places equipped with telecoil
compatible assistive listening devices
such as a loop system. If your hearing
instruments do not operate when the telecoil is on,
the loop system may not be operating or you may be
in a “dead” spot. Try positioning yourself in a different
part of the looped area or return your hearing
instruments to the microphone position and sit as
close to the speaker as possible.
Connecting to External Audio Sources
Your Ziel+ BTE features direct audio input
(DAI) that allows your hearing instruments
to be connected to other audio sources,
such as a stereo, television, personal
computer or portable radio/CD player. If
your Ziel hearing instruments feature DAI,
you will need to purchase audio shoes and
connector cords from your hearing healthcare
professional before you can connect to external audio
sources. DAI can also be used to fit your hearing
instruments with an assistive listening device, such as
a FM system, which you may purchase to improve
listening in difficult situations.
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FM and Infrared Systems
Some FM systems consist of a teleloop worn around
the neck, which is connected to the FM receiver worn
on a belt or in a shirt pocket. To listen through the FM
system, select the Telecoil program and turn on the
FM receiver. To keep the signal clear, you may need to
adjust the volume control on your hearing instruments
as well as on the FM receiver. With some infrared
systems you may need to remove your hearing
instruments and wear the system’s headset receiver.
If the volume on the infrared receiver is not loud
enough, use your hearing instruments instead.
MicroLink™ MLx Receiver Module
Ziel+ BTEs are compatible with Phonak’s MicroLink™
Receiver Module, a wireless FM system that improves
listening over distance. The MLx FM receiver module
connects to the optional direct audio input system
and is powered by the hearing instrument battery.
13
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Warnings
Hearing devices should only be used as directed by
your physician or hearing healthcare professional.
Hearing devices will not restore normal hearing and
will not prevent or improve a hearing impairment
resulting from organic conditions.
Do not use your hearing instruments in explosion
hazard areas.
Allergic reactions to hearing instruments are
unlikely. However, if you experience itching,
redness, soreness, inflammation or a burning
sensation in or around your ears, inform your
hearing healthcare professional and contact your
physician.
In the unlikely case that any parts remain in the ear
canal after the removal of the hearing instrument,
contact a physician immediately.
Remove your hearing instruments for CT and MRI
scans or for other electromagnetic procedures.
Only plug the DAI cables into devices that produce
safe voltages of less than 3 volts.
Special care should be exercised in wearing
hearing instruments when maximum sound
pressure levels exceed 132 decibels. There may be
a risk of impairing your remaining hearing. Speak
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with your hearing healthcare professional to ensure
the maximum output of your hearing instruments is
suitable for your particular hearing loss.
Battery Warnings
Never leave hearing instruments or batteries where
small children and pets can reach them.
Never put hearing devices or batteries in your
mouth. If a hearing device or battery is swallowed,
call a physician immediately.
Precautions
The use of hearing instruments is only part of
hearing rehabilitation; auditory training and lip
reading instruction may be required as well.
In most cases, infrequent use of hearing devices
does not provide full benefit. Once you have
become accustomed to your hearing instruments,
wear your hearing instruments everyday all day.
Your hearing instruments use the most modern
components to provide the best possible sound
quality in every listening situation. However,
communication devices such as digital cell phones
can create interference (a buzzing sound) in
hearing instruments. If you experience interference
from a cell phone being used close by, you can
minimize this interference in a number of ways.
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Switch your hearing instruments to another
program, turn your head in a different direction or
locate the cell phone and move away from it.
Labeling
The serial number and year of manufacture are
located inside the battery compartment.
16
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Troubleshooting Guide
CAUSE
POSSIBLE REMEDY
No sound
• Not turned on
• Turn on
• Low/dead battery
• Poor battery contact
• Battery upside down
• Replace battery
• Consult your hearing healthcare professional
• Insert battery plus (+) side up
• Earmolds blocked with • Clean earmolds. See “Cleaning your Hearing
ear wax
Instruments”. Consult your hearing health-
care professional.
• Plugged microphone
protector
• Consult your hearing healthcare
professional
Not loud enough
• Low volume
• Turn up volume; see hearing healthcare
professional for models without a manual
volume control or if problem persists.
• Replace battery
• Low battery
• Earmolds not inserted
properly
• See “Putting Your Hearing Instruments on
Your Ears”. Reinsert carefully.
• Change in hearing
• Consult your hearing healthcare professional
• Earmolds blocked with • Clean earmolds. See “Cleaning your Hearing
ear wax
Instruments”. Consult your hearing
healthcare professional.
• Plugged microphone
protector
• Consult your hearing healthcare
professional
Intermittent
• Low battery
• Replace battery
• Dirty battery contact
• Consult your hearing healthcare professional
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CAUSE
POSSIBLE REMEDY
Two long beeps
• Replace battery
• Low battery
Whistling
• Remove and reinsert carefully
• Earmolds not inserted
properly
• Remove hand/clothing from ear
• Consult your hearing healthcare professional
• Hand/clothing near ear
• Poorly fitting earmolds
Not clear, distorted
• Consult your hearing healthcare professional
• Clean earmolds. See “Cleaning your Hearing
Instruments”. Consult your hearing health-
care professional.
• Poorly fitting earmolds
• Earmolds blocked with
ear wax
• Replace battery
• Low battery
• Consult your hearing healthcare
professional
• Plugged microphone
protector
Earmolds falling out of ear
• Consult your hearing healthcare professional
• See “Putting Your Hearing Instruments on
Your Ears”. Reinsert carefully.
• Poorly fitting earmolds
• Earmolds not inserted
properly
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CAUSE
POSSIBLE REMEDY
Weak on the telephone
• Move telephone receiver around ear for
clearer signal. See “Using the Telephone”.
• Consult your hearing healthcare
professional
• Telephone not
positioned properly
• Hearing device requires
adjustment
For any problems not listed in the guide, contact your hearing healthcare
professional. If you do not have a hearing healthcare professional, please
contact the nearest office listed on the back page of this booklet.
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Warning to Hearing Instrument
Dispensers (to comply with the U.S.
Food and Drug Administration (FDA)
regulations)
A hearing instrument dispenser should advise a
prospective hearing instrument user to consult
promptly with a licensed physician (preferably an ear
specialist) before dispensing a hearing instrument if
the hearing instrument dispenser determines through
inquiry, actual observation, or review of any other
available information concerning the prospective user,
that the prospective user has any of the following
conditions: (i) Visible congenital or traumatic deformity
of the ear. (ii) History of active drainage from the ear
within the previous 90 days. (iii) History of sudden or
rapidly progressive hearing loss within the previous
90 days. (iv) Acute or chronic dizziness. (v) Unilateral
hearing loss of sudden or recent onset within the
previous 90 days. (vi) Audiometric air-bone gap equal
to or greater than 15 decibels at 500 hertz (Hz), 1,000
Hz, and 2,000 Hz. (vii) Visible evidence of significant
cerumen accumulation or a foreign body in the ear
canal. (viii) Pain or discomfort in the ear. Special care
should be exercised in selecting and fitting a hearing
instrument whose maximum sound pressure level
exceeds 132 decibels because there may be risk of
impairing the remaining hearing of the hearing
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instrument user. [This provision is required only for
those hearing instruments with a maximum sound
pressure capability greater than 132 decibels (dB).]
Important Notice for Prospective Hearing
Instrument Users
Good health practice requires that a person with a
hearing loss have a medical evaluation by a licensed
physician (preferably a physician who specializes in
diseases of the ear) before purchasing a hearing
instrument.
Licensed physicians who specialize in diseases of the
ear are often referred to as otolaryngologists,
otologists or otorhinolaryngologists. The purpose of
medical evaluation is to assure that all medically
treatable conditions that may affect hearing are
identified and treated before the hearing instrument is
purchased. Following the medical evaluation, the
physician will give you a written statement that states
that your hearing loss has been medically evaluated
and that you may be considered a candidate for a
hearing instrument. The physician will refer you to an
audiologist or a hearing instrument dispenser, as
appropriate, for a hearing instrument evaluation. The
audiologist or hearing instrument dispenser will
conduct a hearing instrument evaluation to assess
your ability to hear with and without a hearing
instrument. The hearing instrument evaluation will
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enable the audiologist or dispenser to select and fit a
hearing instrument to your individual needs. If you
have reservations about your ability to adapt to
amplification, you should inquire about the availability
of a trial-rental or purchase-option program. Many
hearing instrument dispensers now offer programs
that permit you to wear a hearing instrument for a
period of time for a nominal fee after which you may
decide if you want to purchase the hearing
instrument. Federal law restricts the sale of hearing
instruments to those individuals who have obtained a
medical evaluation from a licensed physician. Federal
law permits a fully informed adult to sign a waiver
statement declining the medical evaluation for
religious or personal beliefs that preclude consultation
with a physician. The exercise of such a waiver is not
in your best health interest and its use is strongly
discouraged.
Children With Hearing Loss
In addition to seeing a physician for a medical
evaluation, a child with a hearing loss should be
directed to an audiologist for evaluation and
rehabilitation since hearing loss may cause problems
in language development and the educational and
social growth of a child. An audiologist is qualified by
training and experience to assist in the evaluation and
rehabilitation of a child with a hearing loss.
22
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Unitron Distributors
Corporate Office/International
20 Beasley Drive, P.O. Box 9017, Kitchener, ON N2G 4X1 Canada
Australia
New Zealand
Level 2, Norwest Quay, 21 Solent
Circuit, Baulkham Hills, NSW,
NSW 2153
10/215 Rosedale Rd., M277 Private
Bag, 300987, Albany, Auckland
Norway
Brugata 14 0186
Oslo, Norway
Belgium
Baron de Vironlaan, 60
b-1700 Dilbeek
South Africa
Canada
First Floor – Selborne House,
Fourways Golf Park, Roos Street,
Fourways, Johannesburg
20 Beasley Drive, P.O. Box 9017,
Kitchener, ON N2G 4X1
China
Spain
No. 78, Qi Ming Road,
Export Processing Zone District B,
Suzhou Industrial Park, P.R. 215021
Avenida de la Industria nº13/15,
Polígono de Canastell,
03690 Sant Vicent del Raspeig.
Alicante, España
Denmark
Nitivej 10, DK-2000 Frederiksberg
Sweden
Förmansvägen 2, 4 tr
SE-11743, Stockholm, Sweden
European Representative
Daimlerstrasse 22, 70736
Fellbach-Oeffingen, Germany
United Kingdom
St. George House, Cygnet Court,
Centre Park, Warrington, Cheshire
WA1 1PD
France
5 bis, rue Maryse Bastié - BP 15
69671 Bron Cedex, France
U.S.A.
Netherlands
Ir. D.S. Tuijnmanweg 10,
4131 PN VIANEN
Suite A, 2300 Berkshire Lane North,
Plymouth, MN 55441
Manufacturer
Unitron Hearing Ltd.
20 Beasley Drive, P.O. Box 9017, Kitchener, ON N2G 4X1 Canada
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Distributor
09-038 029-5780-02
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