Uniden Cordless Telephone EXS 9960 User Manual

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Controls and functions  
1
2
5
6
7
14  
15  
16  
vol  
talk  
flash  
mem  
8
9
call id  
del  
abc  
def  
1
2
5
8
0
3
6
9
#
17  
ghi  
jkl  
mno  
4
7
pqrs  
tone  
tuv  
wxyz  
10  
18  
oper  
3
4
11  
12  
13  
19  
20  
redial/p  
setup  
select  
mute/ring  
21  
DIGITAL  
S P R E A D  
SPECTRAM  
900MHz  
22  
25  
26  
27  
status  
power  
open  
backup battery  
23  
24  
page/find  
28  
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1. Handset antenna  
2. Headset jack cover  
3. Handset battery compartment  
4. Ringer off-on switch  
5. Handset earpiece  
6. LCD display  
22. Handset retainer clip  
23. Spare battery charge compartment  
24. Base charging contacts  
25. Base antenna  
26. Status LED  
27. Power LED  
7. Talk key  
28. Page/Find key  
8. Volume/Cursor down key  
9. Call ID key  
10. Tone/Backspace key  
11. Redial/Pause key  
12. Setup key  
29. Pulse-Tone switch  
30. DC power input  
31. Phone jack  
13. Handset microphone  
14. Volume/Cursor up key  
15. Flash key  
16. Memory key  
17. Delete key  
18. Cursor forward key  
19. Mute/Ring key  
20. Select key  
21. Handset charging contacts  
29 30 31  
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Getting Started  
Contents  
Introduction / Features...............inside front cover  
Controls and Functions ..............inside front cover  
Getting Started  
Basics  
Read this first..........................................................3  
Step 1: Checking the package contents...............4  
Step 2: Setting up the base unit ...........................5  
Mounting the base unit on a wall ...........8  
Step 3: Preparing the battery pack.....................10  
Basics  
Telephone  
Features  
Making a call........................................................12  
Receiving a call ....................................................14  
Adjusting the ringer and earpiece volume.........15  
Redialing a call.....................................................16  
Telephone features  
Memory dialing  
Storing phone numbers and names.................18  
Making calls with memory dialing...................20  
Editing a stored name and/or  
Caller ID  
Features  
phone number...................................................22  
Erasing a stored name and phone number.....24  
Paging ...................................................................25  
Mute ......................................................................26  
Caller ID features  
Additional  
Information  
Caller ID................................................................27  
When the telephone rings...................................28  
Viewing the Caller ID Message list.....................29  
Deleting information from the Caller ID list......30  
Using the Caller ID list ........................................32  
Using “Caller ID on call waiting” service...........34  
Additional Information  
Changing the digital security code......................35  
Installing the beltclip............................................36  
Headset installation..............................................36  
Note on power sources .......................................37  
Maintenance..........................................................37  
Troubleshooting ................................................38  
Specifications .....................................................39  
Index....................................................................40  
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Read this first  
This cordless telephone must be set up before use. Follow these steps;  
Step 1  
(page 4)  
Unpack and check the telephone and accessories.  
Step 2  
(page 5 to 9)  
DIGIT  
S
P
R
E
A
D
AL  
SPECTRAM  
900MHz  
Next, choose the best location to set  
up the base unit.  
status  
open  
backup battery  
power  
page/find  
Base unit  
Step 3  
(page 10 to11)  
Then, insert the battery pack into the handset.  
You must charge the battery pack for more  
than 17 hours before using the phone.  
Handset  
About the digital security code  
This cordless telephone uses a digital security code to prevent  
unauthorized access to your base unit. This security code prevents  
other cordless handsets from making calls through your base unit.  
A random security code will be assigned automatically between  
your base unit and handset when you charge the battery pack for  
the first time.  
If you want to reset the security code, see page 35.  
3
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Checking the package contents  
Make sure you have received the following items in the package.  
DIGIT  
S
P
R
E
A
D
AL  
SPECTRAM  
900MHz  
status  
open  
backup battery  
power  
page/find  
• Base unit  
• Handset  
• AC adapter (AD-420)  
• Rechargeable  
battery pack  
(BT-999)  
• Telephone line  
cord (2)  
• Wall mount adapter  
• This Owner's Manual  
• Precautions and Important Safety Instructions  
• Quick Reference Guide  
• Registration Card  
• Beltclip  
Uniden Parts Department  
(800) 554-3988  
Hours: M-F 8:30 AM to 5:00 PM CST.  
4
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Setting up the base unit  
Do the following steps.  
• Choose the best location  
• Connect the base unit  
• Choose the dialing mode  
Choose the best location  
Before choosing a location for your new phone, read the  
INSTALLATION CONSIDERATIONS included in the PRECAUTIONS  
AND IMPORTANT SAFETY INSTRUCTIONS brochure. Here are some  
important guidelines you should consider:  
Avoid heat sources, such as  
radiators, air ducts, and sunlight  
Avoid noise sources such as a window  
by a street with heavy traffic  
Avoid microwave ovens  
Avoid television sets  
and other electronic  
equipment  
Avoid excessive  
moisture, extremely low  
temperatures, dust,  
mechanical vibration, or  
shock  
Avoid personal  
computers  
Choose a central location  
Avoid other cordless  
telephones  
• You should charge your handset for more than 17 hours before  
using the phone.  
• The location should be close to both a phone jack and a continuous  
power outlet which is not switchable.  
• Keep the base and handset away from sources of electrical noise  
such as motors and fluorescent lighting.  
• Be sure there is sufficient space to raise the base antenna  
fully vertical.  
• The base can be placed on a desk, tabletop or mounted on a  
standard wall plate.  
5
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Connect the base unit  
If you want to install the base unit on the wall, see page 8.  
Route the cord.  
Place the power cord so it  
does not create a trip  
hazard, or where it could  
become chafed and create  
a fire or electrical hazard.  
2
To AC outlet  
To DC IN 9V  
AC adapter  
(supplied)  
1
To telephone outlet  
To TEL LINE  
Telephone line cord  
(supplied)  
1
2
3
Connect the telephone line cord to the TEL LINE jack and to  
a telephone outlet.  
Connect the AC adapter to the DC IN 9V jack and to a  
standard 120V AC wall outlet.  
Set the base unit on a desk or  
tabletop and place the handset  
on the base unit.  
DIGIT  
S
P
R
E
A
D
AL  
SPECTRAM  
900MHz  
Then raise the antenna to a  
vertical position.  
s  
open  
backup battery  
message  
page/find  
6
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Use only the supplied AD-420 AC  
adapter. Do not use any other AC  
adapter.  
Polarity of the plug  
Connect the AC adapter to a  
continuous power supply.  
Place the base unit close to the  
AC outlet so that you can unplug the  
AC adapter easily.  
Modular  
If your telephone outlet isn't modular,  
contact your telephone company for  
assistance.  
Choose the dialing mode  
PULSE  
TONE  
Depending on your dialing system, set the PULSE-TONE switch as  
follows:  
If your dialing system is Set the switch to  
Tone  
Pulse  
TONE  
PULSE  
If you aren't sure of your dialing system  
Make a trial call with the PULSE-TONE switch set to TONE.  
If the call connects, leave the switch as is; otherwise, set to PULSE.  
7
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Mounting the base unit on a wall  
Standard wall plate mounting  
This phone can be mounted on any standard telephone wall  
plate.  
1
2
Snap the wall mount  
adapter into the  
notches on the base.  
1
Plug the telephone  
line cord to the  
TEL LINE jack and the  
AC adapter to the  
DC IN 9V jack.  
3
4
Plug the telephone  
line cord into the  
telephone outlet.  
Wrap the AC adapter  
cord inside the  
molded wiring  
channel. Then wrap  
the cord around the  
strain relief notch.  
2 - 7  
6
2
4
7
5
Plug the AC adapter  
into a standard  
120V AC wall outlet.  
Wall plate  
6
7
Raise the antenna to a  
vertical position.  
3
Align the mounting  
slots on the base. with  
the mounting posts on  
the wall. Push in and  
down until the phone  
is firmly seated.  
7
5
AC adapter  
AC outlet  
8
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8
9
On the base unit, pull the  
handset retainer out of the slot.  
Rotate it clockwise 180 degrees.  
Handset retainer  
Flip the retainer from front to  
back. Slide it back into the slot  
so that the lip of the retainer is  
up and the oval is down. The  
retainer holds the handset  
in place.  
If the handset beltclip is  
attached, you cannot  
charge the handset facing  
forward when the phone is  
mounted on the wall. (See  
page 36.)  
S
SPECT
900MHz  
Direct wall plate mounting  
If you don't have a standard wall plate, you can mount your phone  
directly to the wall. Before doing this, consider the following:  
• Avoid electrical cables, pipes, or other items behind the mounting  
location, that could cause a hazard when inserting screws into  
the wall.  
• Try to mount your phone within 10 - 15 feet of a working phone  
jack to avoid excessive cord lengths.  
• Make sure the wall material is capable of supporting the weight of  
the base and handset.  
• Use #10 screws with anchoring devices suitable for the wall  
material where the base unit will be placed.  
TOP  
1
Insert two mounting screws  
into the wall, (with their  
3/16 in.  
appropriate anchoring device),  
3-15/16 inches apart. Allow  
about 3/16 of an inch between  
the wall and screwheads for  
mounting the phone.  
3-15/16 in.  
2
Refer to steps 1 through 9 on  
page 8 and 9 to mount the  
telephone.  
9
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Preparing the battery pack  
Charge the battery pack for more than 17 hours before you start  
using your phone.  
1
Press in on the battery cover  
release and slide the cover  
down until it comes off.  
2
3
Install the nickel-cadmium  
battery with the label facing  
down.  
Label face  
Slide the battery cover on  
until it snaps into place.  
4
5
Place the handset on the  
base.  
Make sure that the status”  
LED lights. If the LED  
doesn’t light, check to see  
that the AC adapter is  
plugged in and that the  
handset makes good contact  
with the base charging  
contacts.  
DIGIT  
S
P
R
E
A
D
AL  
SPECTRAM  
900MHz  
status  
open  
backup battery  
power  
page/find  
status LED  
Use only Uniden Battery (BT-999) supplied with your  
phone.  
10  
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Charging optional battery packs  
The base unit of your phone is equipped with a compartment for  
charging an extra battery pack for use in your handset.  
1. Pull the cover of battery charger.  
status  
power  
2. Put the battery pack in the  
Please visit your  
page/find  
authorized Uniden dealer  
to obtain an extra battery  
pack or contact the  
compartment with contacts  
facing down.  
Uniden parts department  
at (800) 554 - 3988. Hours  
are from 8:30 a.m. to 5:00  
p.m. Central time, Monday  
through Friday.  
3. Replace the charger cover.  
4. Charge the battery for more than  
28 hours.  
status  
power  
page/find  
In the event of a power failure, your spare battery pack  
can be used as a back-up power supply for the base unit.  
Even when the battery  
pack is not being used, it  
will gradually  
discharge over a long  
period. For optimum  
performance, be sure to  
return the handset to the  
base unit after a  
Battery use time (per charge)  
From fully charged  
• Four hours coutinuous use.  
• Seven days when the handset is in the standby mode.  
telephone call for  
charging the battery.  
When the battery charge becomes low  
When the voltage of battery pack  
in the handset is very low and  
needs to be charged, the phone is  
Low Battery  
programmed to eliminate  
functions in order to save power. If the phone is not in use,  
Low Battery” flashes and none of the keys will operate. If the  
phone is in use, “Low Battery” flashes and the handset beeps.  
Complete your conversation as quickly as possible and return the  
handset to the base unit for charging.  
Rechargeable batteries  
have a memory effect that  
reduces standby and talk  
time. To avoid this  
memory effect, on a  
monthly basis, use the  
phone until the  
Low Battery”  
appears. Then charge the  
battery for more than 17  
hours.  
Cleaning the battery contacts  
To maintain a good charge, it is important to clean the battery  
contacts on the handset and base unit about once a month. Use a  
pencil eraser or other contact cleaner.  
Do not use any liquids or solvents.  
11  
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Making a call  
On-hook dialing  
1
Enter the phone number. (Up to 32  
digits.)  
Example:  
Enter 8178583300  
del  
Press  
if you enter a  
wrong number at the  
step 1.  
8178583300  
2
Press  
display.  
. “Talk” flashes on the  
talk  
Talk  
8178583300  
You must press a key  
within 20 seconds or the  
phone will return to  
standby.  
Then the volume setting is displayed.  
For example, if the volume is set to  
high the display shows.  
Talk  
<High>  
3
4
The number is dialed. After  
about 5 seconds, the call-time  
display appears.  
Talk 0:00  
8178583300  
To hang up, press talk or  
place the handset on the base.  
The call-time will be  
5:15  
displayed for about 5 seconds.  
Other Operations  
To  
Do this  
ª
To adjust the earpiece volume  
Press  
or  
.
/tone/0  
To temporarily switch to tone dial Press  
. The following  
*
(When the base is set to pulse  
mode)  
numbers dialed will be sent as  
tone dialing.  
redial/p  
To enter a pause within dialing  
sequence  
Press  
.
12  
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Off-hook dialing  
talk  
. “Talk” flashes on the  
display.  
1
Press  
Talk  
Then the volume setting is displayed.  
For example, if the volume is set to high  
the display shows:  
Talk  
<High>  
2
3
Dial the phone number.  
Example:  
Enter 8178583300  
Talk 0:17  
8178583300  
talk  
To hang up, press  
or place the  
handset on the base The call-time will  
.
be displayed for about 5 seconds.  
10:03  
13  
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Receiving a call  
From the handset  
1
Phone rings.  
Calling  
talk  
2
Press  
. “ Talk” and volume  
setting appears on the display.  
Talk 0:00  
<Normal>  
ª
3
4
Talk with the caller.  
Talk 0:02  
talk  
To hang up, press  
or place  
the handset on the base. The call  
time will be displayed for about 5  
seconds.  
115:35  
AutoTalk when ringing  
When the AutoTalk setting is on and there is an incoming call,  
simply lift the handset from the base unit to answer the phone.  
See “Setting Caller ID options” on page 27 for more details.  
Any key answer when ringing  
When the AutoTalk setting is on, and the handset is off the base,  
press any handset key to answer the incoming call.  
Call Waiting  
Note: You must subscribe to Call Waiting service to use this feature.  
When a call is received during a telephone call already in progress,  
flash  
press  
to switch to the new call.  
If you also subscribe to Call Waiting on Caller ID, you will see the  
name and number of the caller in call waiting. (See page 34.)  
14  
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Adjusting the ringer and earpiece volume  
Ringer volume  
In the standby mode, press  
Ringer High  
mute/ring  
on the handset to  
set the handset ringer volume.  
There are two ringer volume  
settings; high and low.  
mute/ring  
Ringer Low  
Ringer on/off switch  
This switch turns the handset  
ringer on or off.  
ringer  
of  
f
o
n
ringer  
of  
f
o
n
Earpiece volume  
Pressing  
or ª will change the earpiece volume of the handset.  
This setting will remain in effect after the telephone call has ended.  
ª
ª
ª
<Loud>  
<High>  
<Medium>  
<Normal>  
When you press  
error sound beeps.  
in Loud mode or press ª in Normal mode,  
15  
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Redialing a call  
The last three phone numbers dialed can be quickly redialed.  
On-hook redialing  
redial/p  
1
Press  
.
The phone number that was last  
dialed appears on the display.  
If the number exceeds 32  
digits, only the first 32  
digits are retained for  
redialing.  
redial/p  
Each press of  
one of the last three numbers dialed.  
2
Press  
again.  
redial/p  
will display  
talk  
<Redial1>  
8178583300  
Most  
recent  
redial/p  
<Redial2>  
2145551234  
redial/p  
<Redial3>  
9725554321  
redial/p  
3
4
5
Press talk . “Talk” appears on  
the display, then the volume setting  
is displayed.  
Then the selected number is dialed.  
After about 5 seconds, the call-time  
display appears.  
talk  
To hang up, press  
or place the  
handset on the base  
.
The call-time will be displayed for  
about 5 seconds.  
16  
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Off-hook redialing  
talk  
1
Press  
.
Talk” appears flashing on the display.  
Talk  
Talk  
<High>  
redial/p  
2
3
Press  
.
The last number dialed will be  
displayed.  
talk  
To hang up, press  
handset on the base. The call-time will  
be displayed for about 5 seconds.  
or place the  
Only the last number dialed can be accessed after  
talk  
has been pressed.  
17  
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Storing phone numbers and names  
Memory Dialing allows you to dial a number using just a few key  
strokes. You can store up to 20 phone numbers in the memory.  
In memory dialing  
mem  
until  
Memory Store” is displayed.  
1
Press and hold  
operation, you must press  
a key within 20 seconds or  
the phone will return to  
standby. If you return the  
handset in the cradle the  
phone will return to  
Memory Store  
01  
02  
standby too.  
ª
2
3
Press  
and  
or enter a two-  
digit number (01 - 20) to select the  
memory location where you would  
like to store the number.  
del  
#/ 1  
select  
Press  
.
The following screen appears and a  
cursor flashes indicating that the  
display is ready for the name to be  
entered.  
/tone/0  
*
redial/p  
Store Name  
If this screen appears, the selected  
memory location is already stored.  
Then you must either change the  
entry in this location, clear the  
location or select “Go Back” to  
choose another location.  
Edit Memory07  
Delete Memory07  
Go Back  
4
Use the  
,
, or del keys to enter the name. The  
ª
name cannot exceed 13 characters.  
• Use the and key to scroll through the character  
ª
menu. It contains upper and lower case letters and various  
characters.  
• Use #/ 1 and /tone/0 to move the cursor to the  
*
desired location.  
• Use del key to delete characters as needed.  
18  
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select  
5
6
Press  
.
Store Number  
Store Number” is  
displayed. The cursor flashes  
indicating that the display is  
ready for the number to be entered.  
Use the number keypad to  
enter the phone number.  
The phone number cannot  
exceed 20 digits.  
Store Number  
8178583300  
Use the  
key to enter pause in the dialing  
redial/p  
sequence. The display shows a “P”.  
The pause feature is useful for long distance  
calling, credit card dialing, or sequences that  
require a pause between digits.  
del  
Use the  
key to delete digits as needed.  
select  
7
8
Press  
.
The handset beeps and displays the confirmation screen.  
Memory storage is complete.  
For example, if you store a name  
and number into memory location  
Memory07 Stored  
number 07, the display shows  
Memory07 Stored.  
After about 2 seconds,  
Memory Store  
Memory Store”  
07 UNIDEN CORP  
08  
is displayed.  
Press mem to return to standby mode.  
19  
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Making calls with memory dialing  
On-hook memory dialing  
mem  
1
Press  
.
The handset displays your  
programmed memory locations.  
01 UNIDEN CORP  
02 JOHN DOE  
03 MOM AND DAD  
2
3
Press  
and  
or enter a two-  
ª
digit number (01 - 20) to select the  
memory location you would like to  
dial.  
talk  
Press  
. “Talk” flashes and  
#/ 1  
the volume setting appears on the  
display. Then the displayed number  
is dialed.  
If you press select  
talk  
before  
, you can  
/tone/0  
*
confirm the name and  
number stored in the  
Talk  
0123456789012  
selected memory location.  
Display a Programmed Number  
#/ 1  
/tone/0  
keys to toggle between the names  
Use the  
and  
*
display and the numbers display.  
To exit the memory  
Program name  
Program number  
function without dialing,  
press mem . The  
handset returns to standby.  
01 UNIDEN CORP  
02 JOHN DOE  
03 MOM AND DAD  
1
01 8178583300  
02 5452930  
1 03 8175551212  
When the stored phone number has 13 or more digits,  
#/ 1  
\ ” is displayed next to the 12th digit. Press  
to see the extra digits and /tone/0 to return.  
*
05 012345678901  
06 011813554329  
07  
20  
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Off-hook memory dialing  
1
Press  
.
talk  
Talk” flashes and the volume  
setting appears.  
Talk  
Talk  
<High>  
mem  
2
3
Press  
.
Talk 0:00  
Enter a two-digit number (01 - 20) to  
select the memory location of the  
desired phone number.  
The selected phone number is  
displayed. Then the number is dialed.  
Talk 0:35  
0123456789012  
21  
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Editing a stored name and/or phone number  
mem  
1
2
3
Press and hold  
for 2 seconds.  
The display shows the memory  
screen and any saved name/number.  
Memory Store  
01 UNIDEN CORP  
02 JOHN DOE  
Press  
ª
and  
or enter a two-digit  
number (01 - 20) to select the memory  
location you would like to edit.  
del  
Memory Store  
01 UNIDEN CORP  
02 JOHN DOE  
#/ 1  
select  
Press  
.
The following screen appears with  
the memory location number that  
you have selected in the display.  
/tone/0  
*
redial/p  
Edit Memory01  
Delete Memory01  
Go Back  
4
Press the  
select “Edit Memory”,  
then press  
or  
key to  
ª
Store Name  
UNIDEN CORP  
select  
.
The following screen appears.  
The cursor flashes indicating that the display is ready for the  
name to be edited. When a name has not been stored, the  
cursor appears at the beginning of the second line.  
/tone/0  
#/ 1  
del  
5
6
Press  
,
,
,
, or  
to edit the  
ª
*
name. (See page 18.)  
To edit only the phone number, skip this step.  
select  
Press  
.
The following screen appears.  
The cursor flashes indicating  
that the display is ready for  
the number to be edited.  
Store Number  
817858330  
22  
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redial/p  
or del key to edit the phone  
7
8
Use the dial keypad,  
number.  
The phone number cannot exceed 20 digits. (See page 19.)  
If you don’t want to change the phone number, skip this step.  
Press select .  
The handset beeps and displays  
Memory01 Stored  
the confirmation screen. The  
memory storage is complete.  
For example, if you store a name and number into memory location  
number 01, the display shows Memory01 stored.  
After about 2 seconds,  
Memory Store” is  
displayed.  
Memory Store  
01 UNIDEN CORP  
02 JOHN DOE  
mem  
to return to standby mode.  
9
Press  
Display a Programmed Number  
#/ 1  
Use the  
and /tone/0 key to toggle between the names  
*
display and the numbers display.  
Program name  
Program number  
Memory Store  
01 UNIDEN CORP  
02 JOHN DOE  
1
Memory Store  
01 8178583300  
1 02 5452930  
When the stored phone number has 14 or more digits, “ \” is  
displayed next to the 12th digit.  
#/ 1  
/tone/0  
Press  
to see the extra digits and  
to return.  
*
Memory Store  
06 011813554329  
07  
1
Memory Store  
300000  
1
23  
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Erasing a stored name and phone number  
mem  
until the  
display shows the memory screen  
and any saved name/number.  
1
2
3
Press and hold  
Memory Store  
01 UNIDEN CORP  
02 JOHN DOE  
Press  
and  
keys or enter a  
ª
two-digit number (01 - 20) to select the  
memory location you would like to edit.  
del  
Memory Store  
01 UNIDEN CORP  
02 JOHN DOE  
Press select .  
The following screen appears with  
the memory location number that  
you have selected in the display.  
Edit Memory02  
Delete Memory02  
Go Back  
4
5
Press  
ª
to move the cursor  
Edit Memory02  
down to “Delete MemoryDelete Memory02  
command line.  
Go Back  
Delete Memory02?  
Yes  
No  
select  
Press  
. The following  
confirmation screen appears.  
6
7
Press  
Press  
to move the cursor to “Yes”.  
or del .  
select  
There is a confirmation tone  
and the entry is deleted. The  
following screen appears.  
Memory02 Deleted  
8
After a few seconds the display  
returns to the  
Memory Store” screen.  
You may select another number  
Memory Store  
02  
03 MOM AND DAD  
to delete (return to step 2) or press mem to return to  
24  
standby.  
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Paging  
To locate the handset  
page/find  
on the base.  
1
2
Press  
DIGIT  
S
P
R
E
A
D
AL  
SPECTRAM  
900MHz  
The handset beeps for 5 seconds.  
The following screen appears;  
status  
ope
backup battery  
power  
By holding page/find  
for more than 2 seconds,  
the handset beeps for 60  
seconds.  
page/find  
Paging  
3
Press any key on the handset to end.  
When an incoming call is received during paging,  
paging is stopped and the telephone is switched to  
the incoming call.  
talk  
If you press  
during paging, the handset will be  
placed in off-hook (talk) mode.  
Paging cannot be performed while the handset is in  
use.  
25  
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Mute  
You can turn off the handset microphone so that the person  
whom you are talking with cannot hear you.  
When speaking on the  
handset  
mute/ring  
The microphone is turned off.  
1
2
Press  
during a call.  
To resume a call, press  
mute/ring  
talk  
or  
.
talk  
When phone is ringing  
mute/ring  
Press  
when the phone rings.  
The ringer sound is turned off.  
26  
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Caller ID  
You must subscribe to the Caller ID service to use this feature.  
When the telephone rings, the Caller ID feature allows you to view  
the caller's name and phone number on the display before you  
answer the phone.  
The handset displays the phone number of the incoming call, the  
name, time, and the number of calls. Additionally, you can dial the  
displayed number, and store the information for memory dialing.  
You must subscribe to  
Caller ID on Call Waiting  
in order to use this  
feature.  
Setting Caller ID options  
There are three Caller ID setup options available; they are AutoTalk,  
CIDCW (Caller ID on Call Waiting), and Area Code.  
AutoTalk allows you to answer the phone without pressing the  
talk  
button. If the phone rings when AutoTalk is on, simply  
remove the handset from the cradle and the phone automatically  
answers the call. If the phone rings when AutoTalk is off, you must  
press talk to answer the call.  
Caller ID on Call Waiting (CIDCW) performs the same as regular  
Caller ID on a call waiting number.  
You must subscribe to CIDCW from your phone company in  
order to use this feature.  
Area Code allows you to program your 3-digit area code number.  
When reviewing Caller ID messages, you will see only a seven digit  
number for calls received from inside your area code. For calls from  
outside your area code, you will see a full 10-digit number.  
If your calling area requires 10-digit dialing, do not  
program this option.  
To change your Caller ID options:  
1 Auto Talk:Off  
:On  
3 Area Code:  
1
2
Press setup . The following 2 CIDCW  
screen appears.  
Use the and  
ª
keys to move the cursor to the selection  
select  
that you would like to change. Press the  
key to toggle  
between Onand Offfor Auto Talkand CIDCW.  
ª
3
4
When you wish to enter Area Code, press  
to move the  
select  
cursor to select “Area Code”. Then press  
the 3 digits area code by using the number keypad  
and enter  
select  
-
. After entering Area Code, press  
.
0
9
setup  
After you have made your selections, press  
the handset to the charging cradle.  
and return  
27  
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When the telephone rings  
1
When the Caller ID message is received, the display shows  
the caller’s phone number, along with the date and time. The  
incoming call information is stored in Caller ID record.  
If the Caller ID service includes the caller’s name, the caller's  
name appears on the display (up to 15 letters).  
If you answer a call before  
the Caller ID message is  
received (Example: before  
the second ring), the  
Caller ID message will not  
appear.  
The date and time received  
Caller's name  
Caller's phone number  
5/11 12:30PM 01  
UNIDEN CORP  
817-858-3300  
Here are some typical displays;  
When invalid data is received  
When the phone number and name  
data are received  
5/11 12:30PM 01  
UNIDEN CORP  
817-858-3300  
Incomplete Data  
When a private number is  
received  
When a private name is received  
When the call is received  
via a telephone company  
that does not offer Caller  
ID service, the caller's  
phone number and name  
do not appear. (This  
includes international  
calls.)  
5/11 12:30PM 01  
Private Name  
817-858-3300  
5/11 12:30PM 01  
UNIDEN CORP  
Private Number  
When an unknown number is  
received  
When an unknown name is received  
5/11 12:30PM 01  
Unknown Name  
817-858-3300  
5/11 12:30PM 01  
UNIDEN CORP  
Unknown Number  
2
When you pick up the phone, the display changes to  
Talk”. (See page 14.)  
When the call is via a  
private branch exchange  
(PBX), the caller's phone  
number and name may  
not appear.  
5/11 12:30PM 01  
Data errors appear  
UNI EN CORP  
813-8 -3300  
as “ ”.  
2 2  
28  
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Viewing the Caller ID Message list  
The Caller ID list stores information for up to 50 incoming calls -  
even unanswered calls.  
In Caller ID operation, if  
no key is pressed for more  
than 20 seconds, an error  
tone sounds and the  
telephone returns to the  
standby mode.  
1
Press  
.
call id  
The summary screen appears.  
The screen shows the number of  
new messages and total messages.  
New :01  
Total:02  
2
Press  
ID message.  
to display the latest caller  
ª
1
5/17 12:30PM 03  
UNIDEN CORP  
817-858-3300  
If a call comes in via a  
telephone system that does  
not offer Caller ID service,  
no information is stored.  
3
4
Press  
Or press  
to see the next message.  
ª
to see previous message.  
Press call id to return to standby.  
” appears when  
End  
Long Distance call setting and cancellation  
you have reviewed all  
messages in the Caller ID  
Press  
while the incoming call  
1
5/17 12:30PM 03  
UNIDEN CORP  
1-817-858-3300  
list. Press  
repeatedly  
information is displayed  
to return to the summary  
screen.  
(in step 2) to return a long  
distance call. The prefix “1-” will  
be displayed at the beginning of the phone number when a long  
distance call is set. (When the phone number is 15 digits long,  
only “1” is displayed.) Pressing  
again will cancel the long  
1
distance call setting.  
Each message can be up  
to 15 characters for the  
phone number and the  
name.  
29  
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Deleting information from the Caller ID list  
The EXS 9960 stores up to 50 messages. If the phone receives the  
51st message, the oldest one in the list is automatically deleted.  
Caller ID data can also be deleted manually.  
Deleting a Caller ID message  
call id  
1
Press  
.
Display the message to be deleted  
from the Caller ID list by pressing  
or .  
ª
5/17 12:30PM 03  
UNIDEN CORP  
817-858-3300  
If you get an incoming  
call, the deleting operation  
is cancelled. The  
telephone returns to  
standby so you can answer  
the call.  
2
Press  
.
del  
Delete Message ?  
Yes  
No  
ª
3
4
Press  
No”.  
or  
to select “Yes” or  
select  
del  
Press  
or  
.
When the pointer is at Yes:  
A tone sounds and the next Caller  
ID message is displayed.  
When the pointer is at No:  
The display returns to the Caller ID  
display.  
30  
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Deleting all Caller ID name/numbers  
call id  
1
Press  
.
New :01  
Total:02  
del  
2
Press  
.
If you get an incoming  
call, the deleting operation  
is cancelled and the  
telephone returns to  
standby so you can answer  
the call.  
Delete All ?  
Yes  
No  
3
4
Press  
No”.  
or ª to select “Yes” or  
select  
del  
Press  
or  
.
When the pointer is at Yes:  
A tone sounds and all stored Caller  
ID messages are deleted.  
Total:00  
When the pointer is at No:  
The display returns to the summary  
screen.  
New :01  
Total:02  
31  
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Using the Caller ID list  
Calling a party from the Caller ID list  
You can place a call from the Caller ID list.  
The EXS 9960 stores up to 50 messages.  
call id  
1
Press  
.
Select the phone number that you  
want to dial by pressing or  
.
ª
5/17 12:30PM 03  
UNIDEN CORP  
817-858-3300  
You cannot make a call  
from the Caller ID list if  
your EXS 9960 is  
connected to private  
branch exchange (PBX).  
talk  
2
Press  
.
ª
Talk  
8178583300  
The displayed phone number dials  
automatically.  
When a long distance call  
has been set, “1” appears  
in the display.  
Long Distance calls  
Pressing  
1
while the incoming call information is displayed  
(in step 1) will set or cancel a long distance call.  
Dial edit  
You can edit the phone number of Caller ID data when you  
select  
press  
after the step 1.  
32  
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Storing Caller ID messages in Memory dialing  
Messages shown in the Caller ID list can be stored in memory  
dialing.  
Using the incoming call information (i.e., Caller ID list), the  
phone number of the party on the Caller ID list can be stored in  
memory dialing.  
call id  
1
Press  
.
Select the phone number to be  
stored from the Caller ID list by  
pressing  
or  
.
ª
5/17 12:30PM 03  
UNIDEN CORP  
817-858-3300  
You can not store a Caller  
ID message, if no phone  
number appears in the  
message.  
mem  
2
3
4
Press  
.
Select Location  
1 UNIDEN CORP  
2 JONE DOE  
ª
Press  
memory location. Or press the dial  
button ( to ) and select the  
or  
to select the  
If there is an incoming  
call or page, memory  
storage is cancelled and  
the telephone is set to  
receive the incoming call  
or page.  
0
9
number (01 - 20).  
select  
Press  
.
A tone will sound. The number is  
stored in memory, and the display  
returns to the Caller ID list.  
5/17 12:30PM 03  
UNIDEN CORP  
817-858-3300  
If a message has  
Replace Memory ?  
Yes  
No  
already been stored in  
the selected memory  
numbers location, a  
confirmation screen is displayed. Press  
to select  
to overwrite. The display  
returns to the Caller ID list.  
select  
Yes”. Press  
33  
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Using "Caller ID on call waiting" service  
“Caller ID” and “Call waiting” are separate services. CIDCW  
(Caller ID on Call Waiting) performs the same as regular  
Caller ID on a call waiting number. You must subscribe to  
the “Caller ID on call waiting (CIDCW) services” before you  
can use the following features. The “Call waiting” service can  
also be used independently. Please contact your local  
telephone company for details.  
1
When a new incoming call arrives  
during your current telephone call,  
the phone number and the name of  
the caller is displayed.  
Talk 10:30  
UNIDEN CORP  
817-858-3300  
2
3
Press flash .  
You will be able to talk with the  
second caller. The first caller will be  
put on hold.  
To return to the first caller, press  
flash again.  
34  
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Changing the digital security code  
The digital security code is an identification code used to connect  
the handset and the base unit. Normally, setting the code is not  
necessary.  
The first time you charge your handset, the security code is  
automatically set. (See page 3.)  
In the rare situation that you suspect another cordless telephone  
is using the same security code, you can change the code.  
If the handset battery pack  
is completely discharged  
or the battery pack is  
removed, the digital  
security code will be lost.  
If this happens, a new  
security code is set  
automatically next time  
the battery pack is  
charged.  
1
2
Remove the handset from the base  
DIGIT  
S
P
R
E
A
D
AL  
SPECTRAM  
page/find  
unit. Press and hold  
.
900MHz  
While the handset is producing the  
page/find  
paging sound, hold  
and  
status  
open  
backup battery  
power  
replace the handset on the base unit.  
The paging tone stops.  
page/find  
Leave the handset on the base  
longer than 5 seconds. A random,  
new security code is set.  
35  
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Installing the beltclip  
To attach the beltclip  
To remove the beltclip  
Insert the beltclip into the  
holes on each side of the  
handset. Press down until it  
clicks.  
Pull both sides of the beltclip  
to release the tabs from the  
holes.  
If you have wall mounted  
the base, you must remove  
the beltclip to charge the  
handset facing forward.  
Headset installation  
Your phone may be used with  
an optional headset. To use  
this feature, simply plug any  
standard 2.5mm headset plug  
into the headset jack. Your  
phone is ready for hands-free  
conversation.  
headset  
jack  
36  
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Note on power sources  
RECYCLING NICKEL-  
CADMIUM BATTERIES  
Battery replacement  
and handling  
When the operating time  
becomes short, even after a  
battery is recharged, please  
replace the battery.  
With normal usage, your  
battery should last about one  
year.  
NICKEL-  
CADMIUM  
BATTERIES  
MUST BE  
DISPOSED OF  
PROPERLY.  
Ni-Cd  
Please contact your place of  
purchase for a replacement  
battery.  
Nickel-cadmium cells are used  
in the battery pack. Please  
take your used nickel-  
cadmium battery packs to a  
store that recycles nickel-  
cadmium batteries.  
Power Failure  
During the period that the  
power is off, you will not  
be able to make or receive  
calls with the telephone.  
Caution  
• Use the specified battery pack.  
• Do not remove the battery from the handset to charge it.  
• Never throw the battery into a fire, disassemble it, or heat it.  
• Do not remove or damage the battery casing.  
Maintenance  
When slightly dirty  
Caution  
Wipe with a soft, dry cloth.  
Do not use paint thinner,  
When very dirty  
benzene, alcohol, or other  
chemical products. Doing  
so may discolor the surface  
of the telephone and  
Wipe with a soft cloth that has  
been dampened with diluted,  
neutral detergent. Dry with a  
dry cloth.  
damage the finish.  
When the charging  
terminals become dirty  
Wipe with a pencil eraser or  
other contact cleaner.  
37  
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Troubleshooting  
If your phone is not performing to your expectations, please try  
these simple steps first.  
Symptom  
Suggestion  
The status LED won't • Make sure the AC adapter is plugged  
come on when the  
handset is placed in  
the base unit.  
into the base unit and wall outlet.  
• Make sure the handset is properly  
seated in the base unit.  
• Make sure the charging contacts on  
the handset and base unit are clean.  
The audio sounds  
weak and/or scratchy.  
• Make sure that the base unit antenna  
is in a vertical position.  
• Move the handset and or base unit  
to a different location away from  
metal objects or appliances and try  
again.  
• Make sure that you are not too far  
from the base.  
Can't make or receive  
calls.  
• Check both ends of the base unit  
telephone line cord.  
• Make sure the AC adapter is plugged  
into the base unit and wall outlet.  
• Disconnect the AC adapter for a few  
minutes, then reconnect it.  
• Reset the digital security code  
(See page 35).  
• Make sure  
is pressed.  
talk  
The handset doesn't  
ring or receive a page.  
• The battery pack may be weak.  
Charge the battery on the base unit  
for more than 17 hours.  
• The handset may be too far away  
from the base unit.  
• Place the base unit away from  
appliances or metal objects.  
• Reset the digital security code  
(See page 35).  
• Make sure the ringer switch is set on  
(See page 15).  
The Caller ID does not • The handset was picked up before  
display.  
the second ring.  
• The call was placed through a switch  
board.  
• Call your local telephone company  
to verify your Caller ID service is  
current.  
38  
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Specifications  
General  
The EXS 9960 complies with FCC Parts 15 and 68.  
Frequency control:  
Modulation:  
PLL  
Direct Sequence Spread Spectrum; DBPSK  
Operating temperature: 0°C to +50°C (+32°F to +122°F)  
Base unit  
Frequency:  
Power requirements:  
Size:  
904.2 MHz to 925.8 MHz (20 channel)  
9V 350mA (from AC adapter)  
5-5/32 in. (W) x 2-1/2 in. (D) x 8-57/64 in. (H)  
(131 mm (W) x 63.6 mm (D) x 226 mm (H))  
Approx. 15.7 oz. (445 g)  
Weight:  
(including optional battery)  
Handset  
Frequency:  
904.2 MHz to 925.8 MHz (20 channel)  
Rechargeable Nickel-Cadmium battery pack  
Power requirements:  
Size (without antenna): 2-17/64 in. (W) x 2-1/32 in. (D) x 7-1/64 in. (H)  
(57.6 mm (W) x 51.7 mm (D) x 178 mm (H))  
Weight:  
Battery:  
Approx. 9.4 oz. (267 g) (including battery)  
BT-999  
Capacity  
Talk mode  
Standby mode  
600 mAh, 3.6V  
4 hours TYP  
7 days TYP  
Specifications, features, and availability of optional  
accessories are all subject to change without prior notice.  
At Uniden, we’ll take care of you!  
If you need any assistance with this product, please call our Customer Hotline at  
1-800-297-1023  
PLEASE DO NOT RETURN THIS PRODUCT TO THE PLACE OF PURCHASE.  
Our Uniden representatives will be happy to help you with any  
matters regarding the operation of this unit, available accessories,  
or any other related matters.  
Thank you for purchasing a Uniden product.  
Hours: M-F 7:00 AM to 7:00 PM CST.  
39  
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Index  
A
P, Q  
Adjusting ringer and  
Package contents....................4  
Paging ...................................25  
earpiece volume...................15  
B
R
Battery pack  
Receiving a call ....................14  
Redialing a call.....................16  
Ringer volume ......................15  
Preparing and charging..10  
Replacement and  
handling..........................37  
S
C
Setting up the Base unit ........5  
Setting up the Handset ........10  
Specifications........................39  
Caller ID  
Caller ID service.............27  
Call Waiting.....................34  
Deleting...........................30  
Using...............................32  
Viewing...........................29  
Connection..............................6  
T, U, V, W, X, Y, Z  
Troubleshooting....................38  
D
Dialing mode..........................7  
Digital security code........3, 35  
E, F, G  
Earpiece volume...................15  
H
Headset installation..............36  
I, J, K, L  
Installing the beltclip............36  
M, N, O  
Maintenance..........................37  
Making a call ........................12  
Memory dialing  
Making calls  
with memory dialing......20  
Erasing a stored name  
and phone number........24  
Storing phone  
numbers and names.......18  
Mounting the base unit  
on a wall.................................8  
Mute ......................................26  
40  
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