Tank FT48
B5382
Service Engineer’s Manual
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Preface
Copyright
This publication, including all photographs, illustrations, and
software, is protected under international copyright laws, with all
rights reserved. Neither this manual, nor any material contained
herein, may be reproduced without written consent of the
manufacturer.
Copyright 2007
Version 1.00
Disclaimer
Information contained in this document is furnished by TYAN
Computer Corporation and has been reviewed for accuracy and
reliability prior to printing. TYAN assumes no liability whatsoever,
and disclaims any express or implied warranty, relating to sale
and/or use of TYAN products including liability or warranties relating
to fitness for a particular purpose or merchantability. TYAN retains
the right to make changes to product descriptions and/or
specifications at any time, without notice. In no event will TYAN be
held liable for any direct or indirect, incidental or consequential
damage, loss of use, loss of data or other problem resulting from
errors or inaccuracies of information contained in this document.
Trademark Recognition
All registered and unregistered trademarks and company names
contained in this manual are property of their respective owners
including, but not limited to the following.
TYAN, Tyan Tempest i5000PW S5382, and Tank FT48-B5382 are
trademarks of TYAN Computer Corporation.
Intel, Blackford, and combinations thereof are trademarks of Intel
Corporation.
Phoenix, PhoenixBIOS is a trademark of Phoenix Technologies.
Microsoft Windows is a trademark of Microsoft Corporation.
SuSE is a trademark of SuSE AG.
IBM, PC, AT, PS/2 are trademarks of IBM Corporation.
Winbond is a trademark of Winbond Electronics Corporation.
Portable Document Format (PDF) is a trademark of Adobe
Corporation.
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Federal Communications Commission
Notice for the USA Compliance Information
Statement (Declaration of Conformity Procedure)
DoC FCC Part 15: This device complies with part 15
of the FCC Rules
Operation is subject to the following conditions:
1) This device may not cause harmful interference, and
2) This device must accept any interference received including
interference that may cause undesired operation. If this equipment
does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the
user is encouraged to try one or more of the following measures:
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the
receiver.
•
Plug the equipment into an outlet on a circuit different from
that of the receiver.
Consult the dealer or an experienced radio/television technician for
help.
Notice for Canada
This apparatus complies with the Class B limits for radio interference
as specified in the Canadian Department of Communications Radio
Interference Regulations. (Cet appareil est conformé aux norms de
Classe B d’interference radio tel que specifie par le Ministere
Canadien des Communications dans les reglements d’interférence
radio.)
Notice for Europe (CE Mark) This product is in conformity
with the Council Directive 89/336/EEC, 92/31/EEC
(EMC).
CAUTION: Lithium battery included with this board. Do not puncture,
mutilate, or dispose of battery in fire. Danger of explosion if battery
is incorrectly replaced. Replace only with the same or equivalent
type recommended by manufacturer. Dispose of used battery
according to manufacturer instructions and in accordance with your
local regulations.
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About this Manual
This manual provides you with instructions on installing your FT48-
B5382, and consists of the following sections:
Chapter 1:
Provides an Introduction to the FT48-B5382 bare-
bone, packing list, describes the external compo-
nents, gives a table of key components, and
provides block diagrams of the system.
Chapter 2:
Chapter 3:
Covers procedures on installing the CPU, mem-
ory modules, PCI cards and hard drives.
Covers removal and replacement procedures for
pre-installed components, introduces the fan
board, LED control board, SAS/SATA backplane,
and provides tables for pin definition.
Appendix:
Describes the differences between mainboard
BIOS and system BIOS. Provides the cable con-
nection tables for reference of system setup.
Installing instructions for the SMDC card, expan-
sion hard drives, and server rackmounting are
also given.
For information on the mainboard, please refer to the attached main-
board user’s manual. You can find the detailed description about
jumper and BIOS settings from the motherboard manual.
iii
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Safety Information
Before installing and using the FT48-B5382, take note of the
following precautions:
•
•
•
Read all instructions carefully.
Do not place the unit on an unstable surface, cart, or stand.
Do not block the slots or openings on the unit which are
provided for ventilation.
•
•
Only use the power source indicated on the marking label.
If you are not sure about your power source, contact the
power company.
The unit uses a three-wire grounded cable, which is sup-
plied with a third pin to ground the unit and prevent electric
shock. Do not defeat the purpose of this pin. If your outlet
does not support this type of plug, contact an electrician to
replace the obsolete outlet.
•
•
•
Do not place anything on the power cord. Place the power
cord where it will not be stepped on.
Follow all warnings and cautions in this manual and on the
unit case.
Do not push objects in the ventilation slots, as they may
touch high voltage components and result in shock and
damage to the components.
•
•
When replacing parts, ensure that you use parts specified
by the manufacturer.
When service or repairs have been carried out, perform
routine safety checks to verify that the system is operating
correctly.
•
Avoid using the system near water, in direct sunlight, or
near a heating device.
•
•
Cover the unit when not in use.
Disassembly of this unit should not be attempted by
unqualified persons. When the chassis cover is removed
there is a danger of electric shock and risk of damage to
the system.
•
Do not attempt to lift or move this product alone. When
moving this product, at least two people should lift it onto a
suitable trolley or cart. When bolting the product into a
rack, two people should hold the device in place while a
third person bolts the device securely to the rack.
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Table of Contents
v
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Appendix I: BIOS Differences
Appendix II: Cable Connection Tables
Appendix III: Installing the SMDC Card (Option)
Appendix IV: Rack Mounting (Option)
Technical Support
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Chapter 1: Overview
1.1
About the TYAN Tank FT48-B5382
TM
Congratulations on your purchase of the TYAN Tank FT48-
B5382, a highly-optimized tower or rack-mountable (option)
TM
barebone system. The TYAN Tank FT48-B5382 is
®
®
designed to support the latest two Intel Xeon processors
5000/5100/5300 series, providing a rich feature set and
incredible performance. Leveraging advanced technology
®
TM
from Intel , the Tank FT48-B5382 server system is
capable of offering scalable 64 and 128-bit computing, high-
bandwidth memory design, and a lightning-fast PCI-E bus
TM
implementation. The Tank FT48-B5382 not only empowers
your company in today’s demanding IT environment but also
offers a smooth path for future application usage.
Externally-accessible hot-swap SAS/SATAII hard drive bays
provide high storage flexibility, while two Gigabit Ethernet
ports deliver excellent network connectivity, and a 5.25” type
8x DVD-ROM drive comes as standard. These features make
TM
the Tank FT48-B5382 a totally flexible solution for a wide
range of advanced processing applications.
WARNING: This product is very heavy and should not
be lifted by a single person. When install-
ing this product in a rack, we recommend
that at least two people lift the server while
a third person guides it into place and
tightens the fixings. Always use a suitable
trolley or cart to transport the device.
Chapter 1: Overview
1
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1.3
Features
Enclosure
Front Panel Features
•
Industry 19” rack-mountable 4U &
•
I/O
Pedestal convertible chassis
(3) 5.25” Driver bays
(8) 3.5” HDD bays
-(2) USB 2.0 ports
LED indicators
-Power LED
•
•
•
•
Dimensions:
-(2) LAN LEDs
-D 27.5 x W 16.8 x H 6.9 inch
-D 700 x W 427 x H 176 mm
-HDD LED (for internal SATA/ IDE)
Switches
•
-Power and Reset switches
Processors
Integrated FireWire (1394a) Con-
troller
•
Dual LGA771 sockets
•
Support up to two Intel® Dempsey /
Woodcrest / Clovertown processors
1333/1066/667MT/s FSB
VRD 11.0
•
•
TI® TSB43AB22 1394a controller
(2) Internal IEEE 1394a pin headers
•
•
Integrated Storage Controller
Chipset
•
On board LSI 1068E SAS controller
for model: B5382F48W8H/
B5382F48W8HR
•
Intel® “Blackford” (5000P) MCH +
6321ESB + PXH-V chipset
Supports 667/1066/1333 MT/s FSB
CPU’s
-Support 8-port SAS for internal con-
nection
•
•
•
Winbond 83627HF Super I/O chip
Intel® PXH-V supports one PCI-X bus
Storage
•
HDD support:
-Support (8) hot-swappable
SAS/SATA HDD with RAID 0, 1, and
1E (Mirroring Enhanced)
Pre-installed (1) 5.25” type 8x DVD-
ROM
Memory
•
•
•
(16) 240-pin DDR2 FBDIMM sockets
via two memory riser cards (M5382)
(8) FBDIMMs on each memory riser
card
Supports maximum of 64GB of DDR2-
533/667
•
Networking
•
•
(1) Intel® “Gilgal” (82563EB) PHY
(2) Gigabit LAN ports
Expansion Slots
•
(2) PCI-X 64/100MHz slots from
6321ESB
Integrated Video Controller
•
•
ATI® ES1000
•
•
(2) PCI-X 64/133MHz slots from PXH-V
(1) PCI-E x16 slot (w/ x8 signals from
MCH)
(1) PCI-E x16 slot (w/ x8 signals from
6321ESB)
32MB DDR memory
Motherboard
•
•
•
TYAN Tempest i5000 PW (S5382)
SSI/ Extended ATX footprint (12” x
13”)
•
•
(1) PCI slot
Seven expansion slots in total
System Cooling
Back I/O Ports
•
(3) 12V, 4800RPM, 120x120x38 hot-
•
•
•
•
•
•
(1) PS/2 mouse and keyboard port
(1) 15-pin VGA port
swap system fan
•
(2) Active CPU heat-sink
(2) RJ-45 ports, side-by-side
(4) USB 2.0 ports, side-by-side
(1) 9-pin Serial port
Stacked Mic-in/Line-in/Line-out audio
jacks
Chapter 1: Overview
3
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BIOS
Power Supply
•
•
•
•
•
•
Phoenix BIOS® on 8Mbit Flash ROM
•
B5382F48W8HR: 750W (2+1) redun-
dant hot-swap
Supports APM 1.2, ACPI 1.0b
Serial Console Redirect
PXE via Ethernet
USB device boot
PnP, DMI 2.0, WFM 2.0 Power
Management
•
•
B5382F48W8H: 700W single
SSI (24 + 8 + 8 pin) power connectors
Regulatory
•
FCC Class B (Declaration of Confor-
mity)
•
•
•
•
User-configuration of H/W monitoring
Auto-configuration of hard disk types
Multiple boot options
•
European Community CE (DoC)
Environment
•
•
Operating temperature 5ºC ~ 35ºC
Non-operating temperature -40ºC ~
70ºC
48-bit LBA support
Server Management
•
Analog Devices ADT7470 Hardware
Monitor
•
CPU thermal & voltage monitor
support
•
•
•
2-pin chassis intrusion header
Multiple 4-pin fan monitoring headers
PECI circuit for “Woodcrest” and the
processor thermal monitoring
Infineon SLB9635 Trusted Platform
Module (TPM)
Tyan SMDC M3291, IPMI v2.0
compliant Remote server
management kit (option)
•
•
4
Chapter 1: Overview
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1.4
Unpacking
This section describes the FT48-B5382 package contents
and accessories.Open the box carefully and ensure that all
components are present and undamaged.
1.4.1 Box Contents
Component
Description
Industry standard 4U chassis with eight
HDD bays and three further 5.25-inch
device bays
Tyan Tempest i5000PW S5382 mother-
board (pre-installed)
Two M5382 memory riser cards
DVD-ROM drive (pre-installed)
Two M1211 SAS/SATA backplanes (pre-
installed)
M1007 LED control board (pre-installed)
Chapter 1: Overview
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Component
Description
M1014 FAN control board (pre-installed)
B5382FT48W8HR
- 750W (2+1) redundant hot-swap PSU
B5382FT48W8H
- 700W single PSU
(3) system cooling fans (pre-installed)
120 x 120 x 38 mm
6
Chapter 1: Overview
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1.4.2 Accessories
If any items are missing or appear damaged, contact your
retailer or browse to TYAN’s Web site for service:
The Web site also provides information on other TYAN
products, plus FAQs, compatibility lists, BIOS settings, and
more.
Power Cables
B5382F48W8H: US x 1; Europe x 1
TYAN Driver CD
B5382F48W8HR: US x 3; Europe x 3
5 x Long Card Holders
(including five screws)
2 x CPU Heatsinks
with Fans
Keys
Barebone Manual &
Mainboard Manual
TYAN Logo
Chapter 1: Overview
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FDD Cable
HDD Screws
FDD Front Panel
Security Tab
(including two screws)
1 x 1394 cable
1 x DVD-ROM cable
Sliding Rail Kit (Option)
2 x Mounting Ears
Rail assembly
(including six screws)
Screws &
Small Brackets
8
Chapter 1: Overview
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1.5
About the Product
This section contains hardware diagrams and a block
diagram of the FT48-B5382 system.
1.5.1 System Front View and Front Panel
See the diagram below for details of the front panel indicators
and switches.
Power button
USB ports
Reset button
LAN2
LAN1
Power on
HDD/IDE LED
LED control panel
DVD-ROM
5.25-inch
device
bays
SAS Fail LED (reserved
for SAS add-on card)
Hotswap HDD bays
(Bottom to top:
HDD1~HDD8)
HDD Power /
Access LED
Chapter 1: Overview
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1.5.2 System Rear View
B5382F48W8H
Stackedkeyboard
and mouse ports
Power
supply
Security
slot
Serial port
(COM 1)
AC input
VGA port
USB ports
Expansion
slots
From left to right:
Line-out, Line-in, Mic-in
From top to bottom:
LAN1 port, LAN2 port
LAN1 port
LAN2 port
Æ
Æ
On-board LAN0
On-board LAN1
10
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On the rear of the FT48-B5382, two screw holes are available
for you to secure the chassis lid with two screws. By default,
the unit has no screws secured from the rear.
B5382F48W8HR
AC input
Security slot
Redundant
power supply
Power LED
Expansion
slots
Chapter 1: Overview
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1.5.3 System Top View for FAN LEDs
FAN3 LED
FAN2 LED
FAN1 LED
LED
Color
Green
Red
Description
FAN1/FAN2/FAN3
Fan is functioning normally.
Fan fails.
1.5.4 LED Control Panel
LED
Color
State
Description
Power LED
Red
On
Off
System is turned on
No mains power
HDD/ IDE
LED
Green
Blinking Internal SATA/ IDE access
Off
On
No disk activity
LAN LED
Green
Green
LAN is connected
Blinking LAN is active
Each LAN LED on the front panel corresponds to the on-
board LAN port as listed below.
LED LAN1
LED LAN2
ꢀ
ꢀ
On-board LAN0
On-board LAN1
12
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1.5.5 HDD Tray LEDs
LED
Color
Green
State
ON
Description
Hot Swappable HDD
Power/ Access LED
Power connected
(Only for internal SAS Green
port access)
Blinking SATAII/ SAS HDD access
activity
OFF
OFF
ON
Power disconnected
Hot Swappable HDD
SAS Fail LED
Amber
SAS HDD fail (reserved
for SAS add-on card)
OFF
OFF
No failure found
1.5.6 Rear LEDs
LED
Color
State
On
Blinking LAN access
Description
RJ45 NIC 1 Green
Linkage
(Left)
LAN linked
Green
Off
On
On
Off
On
No LAN accessed
RJ45 NIC 1 Amber
Mode (Right)
Gigabit mode
100M mode
10M mode
Green
RJ45 NIC 2 Green
LAN linked
Linkage
(Left)
Green
Blinking LAN access
Off
On
On
Off
On
Off
No LAN linked
Gigabit mode
100M mode
10M mode
RJ45 NIC 2 Amber
Mode (Right)
Green
Power sup-
ply module
Green
Power on
Power off / fail
Chapter 1: Overview
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1.5.8 Jumpers & Connectors
Jumper/Connector
Function
J15
Audio Front Panel Header
SMDC CON25 x 2_M3291
IPMB Pin Header
J79
J80
J88
COM PORT Pin Header
J91/J96
JP16
IEEE 1394a Pin Header
Front Panel Header
P25
USB Header (5-Pin x 1)
P93
USB Header (5-Pin x 2)
P12/P13/P92/P8/P9
P94
Fan Connectors (4-Pin x 1)
CD-IN (4-Pin x 1)
P95
AUX-IN (4-Pin x 1)
P96
Intel High Definition Audio Digital Header
Clear CMOS Jumper
E50
JP7/JP8
JP24
LAN0 & LAN1 Enable/Disable Jumper
Integrated VGA Enable/Disable Jumper
Onboard Buzzer Enable/Disable Jumper
LAN0 & LAN1 LED Header
LPT Pin Header (13-Pin x 2)
JP25
JP31/JP32
LPT1
Chapter 1: Overview
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1.5.10 System Internal View
1
5
6
2
3
7
8
9
10
11
4
12
1. Memory riser cards
7. Floppy disk drive socket
8. IDE socket (DVD-ROM drive)
9. SAS/SATA backplane 1
10. SAS/SATA backplane 2
11. Hard disk drive cradle
2. CPU0 / CPU 1 sockets
3. System fans
(Right to left): FAN1/2/3
4. Cradle for 5.25-inch devices
5. PCI / PCI-X / PCI-E slots
6. SAS ports
12. Eight (8) SAS/SATA HDD
trays
Chapter 1: Overview
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18
Chapter 1: Overview
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Chapter 2:
Chapter 2: Setting Up
2.1
Before You Begin
This chapter explains how to install motherboard compo-
nents, including CPUs, CPU heatsinks, memory modules,
and PCI cards. There are also instructions in this section for
installing SATA hard drives.
Take note of the precautions mentioned in this section when
installing your system.
2.1.1 Work Area
Make sure you have a stable, clean working environment.
Dust and dirt can get into components and cause malfunc-
tions. Use containers to keep small components separated.
Putting all small components in separate containers prevents
them from becoming lost. Adequate lighting and proper tools
can prevent you from accidentally damaging the internal
components.
2.1.2 Tools
The following tools will be required to complete the installa-
tions described in this chapter.
•
•
A cross head (Phillips) screwdriver
A grounding strap and/or anti-static pad
Most of the electrical and mechanical connectors in your sys-
tem can be disconnected using your fingers. It is recom-
mended that you do not use needle-nosed pliers to remove
connectors as these can damage the soft metal or plastic
parts of the connectors.
Chapter 2:
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2.1.3 Precautions
Components and electronic circuit boards can be damaged
by discharges of static electricity. Working on a system that is
connected to a power supply can be extremely dangerous.
Follow the guidelines below to avoid damage to the Tank
FT48-B5382 or injury to yourself.
•
Ground yourself properly before removing the top
cover of the system. Unplug the power from the
power supply and then touch a safely grounded
object to release static charge (i.e. power supply
case). If available, wear a grounded wrist strap. Alter-
natively, discharge any static electricity by touching
the bare metal chassis of the unit case, or the bare
metal body of any other grounded appliance.
•
•
Avoid touching motherboard components, IC chips,
connectors, memory modules, or leads.
The motherboard is pre-installed in the system.
When removing the motherboard, always place it on
a grounded anti-static surface until you are ready to
reinstall it.
•
Hold electronic circuit boards by the edges only. Do
not touch the components on the board unless it is
necessary to do so. Do not flex or stress circuit
boards.
•
•
Leave all components inside the static-proof packag-
ing that they ship with until they are ready for installa-
tion.
After replacing optional devices, make sure all
screws, springs, or other small parts are in place and
are not left loose inside the case. Metallic parts or
metal flakes can cause electrical shorts.
•
Always use the correct size screws and fixings when
installing or replacing components.
Notes:
•
•
All connectors are keyed to only attach one way.
Always use the correct screw size as indicated in the
procedures.
20
Chapter 2: Setting Up
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2.2
Installing Motherboard Components
This section describes how to install components on to the
motherboard, including CPUs, memory modules and expan-
sion cards.
2.2.1 Removing the Chassis Cover
Follow these instructions to remove the Tank FT48-B5382
chassis cover. This step is required before any other proce-
dures in this chapter can be undertaken.
1. If the chassis lid is secured with two screws from the rear
of the unit, remove them first. See “System Rear View”
on page 10 for the screw locations.
2. Press the button on the release catch and lift the catch.
Slide the chassis lid back slightly.
3. Lift the lid free from the chassis.
Follow the steps above in reverse to refit the chassis cover.
Chapter 2: Setting Up
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2.2.2 Installing the CPUs and Heatsinks
This section describes how to install Intel Xeon processors
and heatsinks on the FT48-B5382 motherboard.
1. Locate the two CPU sockets on the motherboard.
2. Take off the CPU protection cap.
3. Pull the CPU lever up to unlock the CPU socket.
22
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4. Open the socket in the direction as illustrated.
5. Place the CPU in the socket as shown, making sure that
pin 1 is located correctly.
NOTE: The CPU will only fit in the socket one way. No force
should be required to insert the CPU.
6. Close the socket cover to lock the CPU in place, and
press the CPU lever down in the direction shown to
secure the CPU.
Chapter 2: Setting Up
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7. Remove all packaging from the new heatsink. Place the
fan and heatsink on top of the CPU and attach with four
screws as shown.
NOTE: All heatsinks must be installed with fans facing the
rear of the chassis to ensure efficient cooling.
8. Attach the fan power cable to the CPU fan pin header on
the motherboard as shown. See “Motherboard Layout”
on page 14 for the fan header locations.
9. Repeat these steps to install the second CPU.
24
Chapter 2: Setting Up
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2.2.3 Installing the Memory
Follow the instructions in this section to install memory mod-
ules in your FT48-B5382 system.
1. Locate the memory sockets on the memory riser cards.
2. Rotate the four press brackets as shown to release the
memory riser card.
3. Lift the two memory riser cards from the FBDIMM riser
socket.
Chapter 2: Setting Up
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4. Press the memory slot locking levers in the direction of
the arrows as shown.
5. Insert the memory module into the slot.
NOTE: Memory modules will fit in the slot only one way.
Ensure that the notches in the memory modules line up with
the corresponding notches in the slots.
When inserted properly, the memory slot locking levers lock
automatically onto the indentations at the ends of the module.
Make sure that the memory module is seated firmly in place.
26
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6. Insert the two memory riser cards into the socket as
shown.
7. Install the four supplied press brackets in the direction of
the arrow shown to fix the memory riser card.
8. Fasten the four press bracket screws as shown until
firmly secured.
Chapter 2: Setting Up
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M5382 Layout
Attention When Installing the Memory!
Refer to the following table for supported memory populations.
Quantity of memory installed
1
2
4
6
8
16
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
DIMM1
DIMM2
DIMM3
DIMM4
DIMM5
DIMM6
DIMM7
DIMM8
DIMM1
DIMM2
DIMM3
DIMM4
DIMM5
DIMM6
DIMM7
DIMM8
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
FullyBuffered
DIMM Riser
Socket 0
X
X
X
X
X
X
X
X
X
X
X
X
X
X
FullyBuffered
DIMM Riser
Socket 1
X
X
NOTE:
1. X indicates a populated DIMM slot.
2. Not all possible combinations are listed in the table.
28
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2.2.4 Installing the PCI/PCI-X/PCI-E Cards
The FT48-B5382 has seven expansion slots:
4 x PCI-X slots
2 x PCI-E x16 slots
1 x PCI slot
Follow the instructions in this section to install a PCI card in
your system.
1. Locate the PCI/PCI-X/PCI-E card slots on the mother-
PCI/PCI-X/PCI-E slot locations.
2. Unscrew the blanking plate from the slot you want to use.
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3. Lift up the blanking plate.
4. Insert a PCI/PCI-X/PCI-E card into a spare slot as
shown, making sure it is firmly seated.
5. Secure the PCI/PCI-X/PCI-E card with the screw you
removed from the blanking plate.
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2.3
Installing Hard Drives
The FT48-B5382 supports eight, hot-swappable SAS/SATA
hard drives. The unit is shipped with eight hot-swap bays and
two SATA backplanes.
Hotswap HDD bays
(Bottom to top: HDD1, HDD2, HDD3, HDD4,
HDD5, HDD6, HDD7, HDD8)
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Follow these instructions to install a hard drive.
1. Press the release clip (A) and pull the release lever up to
unlock the drive tray from the chassis (B).
A
B
2. Pull the empty drive tray from the chassis.
3. Place a SAS/SATA hard drive in the drive tray.
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4. Secure the hard drive in place using four HDD screws.
5. Insert the drive tray back into the chassis and push the
locking lever into place to secure it.
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2.4
Installing the Second DVD-ROM (Option)
Follow these instructions to install the second DVD-ROM.
1. Remove the FAN1 and FAN2 in the direction of the arrow
from the chassis.
2. Unfasten an empty drive bracket from the chassis in the
direction of the arrow shown.
3. Remove the two rails from the drive bracket.
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4. Attach the two rails removed from the drive bracket to the
DVD-ROM with eight screws.
5. Slide the DVD-ROM into the chassis.
6. Connect the power and DVD-ROM cables to the rear of
the DVD-ROM drive.
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2.5
Installing the Floppy Disk Drive (Option)
Follow these instructions to install a floppy disk drive.
1. Remove all the fans in the direction of the arrow from the
chassis.
2. Remove the two screws securing the fan cradle to the
chassis.
3. Remove the fan cradle as instructed to reveal the fan
control board.
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4. Unfasten an empty drive bracket from the chassis in the
direction of the arrow shown.
5. Use a thin tool such as a flat screwdriver to pry open the
front panel of the drive bracket as indicated.
6. Remove the front panel and the inner piece as shown.
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7. Install the FDD front panel to the front of the bracket.
8. Place a FDD in the drive bracket.
9. Secure the FDD in place using four screws.
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10. Slide the FDD with the drive bracket back into the
chassis.
11. Connect one end of the supplied FDD cable and the
power cable to the rear of the FDD (A). Pass the other
end through the space behind the metal plate as shown
below (B).
A
B
12. Connect the other end of the FDD cable to the connector
on the motherboard.
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2.6
Installing Chassis Foot Stands
The FT48-B5382 can be used as a standalone device when
fitted with the supplied plastic feet. When used as a standal-
one device, the feet must be fitted to prevent the unit from
falling over.
The four feet should be attached as follows:
1. Each foot consists of two
Curved slot
pieces. Insert the round piece
of the foot into the larger foot
section. The small plastic tab
on the round piece should fit
into the curved slot on the
other piece.
Tab fits in
curved slot
2. Use a single screw
through the center of the
round section to fasten
the foot assembly to the
bottom of the chassis.
The plastic tab that
protrudes through the
curved slot should fit into
an indent in the chassis
case. When fitted, each foot should rotate about 90°.
3. Fit all four feet in the same way.
NOTE: When using as a standalone unit, all four feet should
be fitted and extended fully to prevent instability.
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2.7
Opening the Chassis Door
1. Insert the front door key (packed in a bag in the acces-
sory box) and rotate the key 90 degrees counterclock-
wise to unlock the door.
2. Pull the door in the direction of the arrow to open.
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2.8
Installing the Security Tab
1. Insert the supplied security tab into the security slot from
the rear of the FT48-B5382 as shown below.
2. Secure the security tab with two screws.
3. Now you can lock the FT48-B5382 chassis with a
padlock using the opening from the security tab.
42
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Chapter 3: Replacing Pre-installed
Components
3.1
Introduction
This chapter describes how to replace all the pre-installed
components of your FT48-B5382, including the motherboard,
SATA backplane, LED control board, power supply, cooling
fans, and fan control board.
Take note of the precautions in this section when installing
your system.
3.1.1 Work Area
Make sure you have a stable, clean working environment.
Dust and dirt can get into components and cause
malfunctions. Use containers to keep small components
separated. Putting all small components in separate
containers keeps them from becoming lost. Adequate lighting
and proper tools can prevent you from accidentally damaging
the internal components.
3.1.2 Tools
The procedures that follow require only a few tools, including
the following:
•
•
A cross head (Phillips) screwdriver
A grounding strap or an anti-static pad
Most of the electrical and mechanical connections can be
disconnected using your fingers. It is recommended that you
do not use needle-nosed pliers to remove connectors as
these can damage the soft metal or plastic parts of the
connectors.
Chapter 3: Replacing Pre-installed Components
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3.1.3 Precautions
Components and electronic circuit boards can be damaged
by static electricity. Working on a system that is connected to
a power supply can be extremely dangerous. Follow the
guidelines below to avoid damage to the FT48-B5382 or
injury to yourself.
•
Ground yourself properly before removing the top
cover of the system. Unplug the power from your
computer power supply and then touch a safely
grounded object to release static charge (i.e. power
supply case). If available, wear a grounded wrist
strap. Alternatively, discharge any static electricity by
touching the bare metal chassis of the unit case, or
the bare metal body of any other grounded
appliance.
•
•
Avoid touching motherboard components, IC chips,
connectors, memory modules, and leads.
The motherboard is pre-installed in the system.
When removing the motherboard, always place it on
a grounded anti-static surface until you are ready to
reinstall it.
•
Hold electronic circuit boards by the edges only. Do
not touch the components on the board unless it is
necessary to do so. Do not flex or stress circuit
boards.
•
•
Leave all components inside the static-proof
packaging that they ship with until they are ready for
installation.
After replacing optional devices, make sure all
screws, springs, or other small parts are in place and
are not left loose inside the case. Metallic parts or
metal flakes can cause electrical shorts.
Notes:
•
•
All connectors are keyed to only attach one way.
Always use the correct screw size as indicated in the
procedures.
44
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3.2
Disassembly Flowchart
The following flowchart outlines the disassembly procedure.
Rear Components
DIMMs
Single/ Redundant power
Chassis top cover
Mainboard
Heatsink/CPU assembly
PCI card
Mainboard
Front Components
Chassis top cover
PCBs
DVD-ROM
FAN
Control Board
Fan Board
HDD Board
Note: The Transport FT48-B5382 should be always
powered off before disassembly.
Chapter 3: Replacing Pre-installed Components
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3.3
Removing the Chassis Cover
Follow these instructions to remove the Tank FT48-B5382
chassis cover. This step is required before any other proce-
dures in this chapter can be undertaken.
1. Press the button on the release catch and lift the catch.
Slide the chassis lid back slightly.
2. Lift the lid free from the chassis.
Follow the steps above in reverse to refit the chassis cover.
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3.4
Removing the Front Door Assembly
A door is supplied with the FT48-B5382 that can be used
when the unit is rack mounted or standalone. Follow these
instructions to remove the door.
1. Pull out the four fixing bars locking the door assembly
onto the server.
2. Remove the door assembly from the four holes located
on the lower edge of the server.
To replace the door assembly:
1. Tilt the door assembly and fit the four protruding tips into
the holes located on the lower edge of the server.
2. Place the door assembly in place and make sure that the
four fixing bars are locked onto the server.
Chapter 3: Replacing Pre-installed Components
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3.5
Replacing Motherboard Components
Follow these instructions to remove motherboard
components and replace the motherboard.
3.5.1 Disconnecting All Motherboard Cables
Before replacing the motherboard or certain components,
remove cables connected to the motherboard. Follow these
instructions to remove all motherboard cabling.
1. Disconnect all the power cables.
Main powerD
EPS 12V
power
2. Disconnect the DVD-ROM drive cable, SAS/SATA hard
drive cables, USB cable, and front panel LED cables.
Front panel
LED Cable
USB cable
DVD-ROM
SAS cables
cable
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3. Disconnect the fan cables.
3.5.2 Replacing the Motherboard
After removing all of those cables, follow these instructions to
replace the motherboard in your FT48-B5382.
1. Remove the heatsinks and processors if installed.
2. Remove the nine screws securing the motherboard to the
chassis.
3. Carefully lift the motherboard from the chassis.
NOTE: The motherboard is fitted tightly into the chassis and
will not lift straight out. You will need to lift one side of the
board first and slide it out.
Chapter 3: Replacing Pre-installed Components
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3.6
Replacing the Cooling Fans
The FT48-B5382 requires three chassis cooling fans. Follow
these instructions to replace a cooling fan.
1. Remove the fan in the direction of the arrow from the
chassis.
2. Replace a new fan into the fan cradle following the above
steps in reverse.
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3.7
Replacing the Fan Control Board
To replace the fan control board, you need to remove all the
fans and the fan cradle first. Refer to the first three steps
do the following:
1. Locate the system fan connectors on the motherboard.
locations.
2. Unplug the fan cable from the pin header on the
motherboard.
3. Disconnect all the connector cables from the fan control
board.
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4. Remove the two screws securing the fixing brackets to
the fan control board.
5. Remove the two fixing brackets as instructed for
replacement of the fan control board.
6. Remove the ten screws securing the fan board to the
chassis.
7. After replacement, install the fixing brackets and secure
the fan cradle in place following the above steps in
reverse.
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3.7.2 Fan Board Connector Pin Definition
J3 and PWM Pin Header
1
3
FAN1 PWM
FAN2 PWM
FAN3 PWM
FAN4 PWM
FAN5 PWM
FAN5 PWM
FAN PWM INPUT
MUTE+
2
4
GND
GND
GND
GND
GND
GND
KEY PIN
GND
5
6
7
8
9
10
12
14
16
11
13
15
FAN1~FAN6 Fan Connector Pin Out
1
2
3
4
GND
VDD +12V
CLOCK
PWM
J1, J2 Big 4-pin Power Connector Pin Out
1
2
3
4
VDD +12V
GND
GND
VDD +5V
Each system fan connects to the fan board as listed below:
System Fan
System Fan1
System Fan2
System Fan3
Connects to
Fan Board
Æ
Æ
Æ
Fan1 connector
Fan3 connector
Fan5 connector
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3.8
Replacing the SAS/SATA Backplane
To replace the SAS/SATA backplane, you need to remove all
the fans and the fan cradle first. Refer to the first three steps
do the following:
1. Remove all the SAS/SATA hot-swap HDD trays
corresponding to the SAS/SATA backplane to be
replaced from the FT48-B5382.
2. Disconnect all cables from the SATA/SAS backplane to
be replaced.
3. Remove the screw holding the SATA/SAS backplane.
4. Lift the backplane from the chassis.
5. Place a new backplane in position and secure in place
with one screw. Then reconnect the power and data
cables.
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3.8.1 M1211 SAS/SATA Backplane Features
Front View
(Top to bottom) J1/J2/J3/J4 29 pin
SAS/SATA connectors
Rear View
JP3 2x4 pin header for SAS
Hard Disk Failure LED
J13/J14 Big 4P
Power Connector
(Top to bottom) J5/J6/J7/J8 (Default)
Primary 7 pin connectors
(Top to bottom) J9/J10/J11/J12 (SAS solution only)
Secondary 7 pin connectors
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3.8.2 M1211 SAS/SATA Backplane Connector Pin Definition
For Hard Disk Fail LED Input
1
3
5
7
HDD AF+
HDD BF+
HDD CF+
HDD DF+
2
4
6
8
HDD AF-
HDD BF-
HDD CF-
HDD DF-
J13 and J14 Big 4-pin Power Connector Pin Out
1
2
3
4
VDD +12V
GND
GND
VCC +5V
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3.9
Replacing the LED Control Board
Follow these instructions to replace the LED control board.
1. Remove the FAN1 in the direction of the arrow from the
chassis.
2. Remove all the cables from the LED control board.
3. Unfasten the LED module and slide it out as shown to lift
it free of the chassis.
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4. Remove the three screws securing the LED control board
to the bracket.
5. Slide the LED control board from the bracket as shown.
6. After replacement, insert and secure the unit to the
chassis following the above steps in reverse.
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3.9.1 M1007 LED Control Board Features
J1 2x5 pin USB Header
USB1
USB2
Reserved Function
Power LED
Reserved Function
HDD Access LED
LAN1 LED
LAN2 LED
Reserved Function
J2 2x14 pin Header
Reserved Function
Reset Switch
Power Switch
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3.9.2 M1007 LED Control Board Connector Pin Definition
J1 2 x 5 Pin USB Header
1
3
5
7
9
VCC +5V
USB1-
2
VCC +5V
USB0-
USB0+
GND
4
USB1+
GND
6
8
KEY PIN
10
GND
J2 2 x 14 Pin Connector
1
HD_LED+
RESET+
2
HD_LED-
RESET-
3
4
5
PW_LED+
WLED+
6
PW_LED-
WLED -
7
8
9
ICH_SMBDAT
EXT_INT
10
12
14
16
18
20
22
24
26
28
ICH_SMBCLK
VOLTAGES
INTRU#
11
13
15
17
19
21
23
25
27
V5SB
PWR_SW+
LAN1_LED+
LAN2_LED+
LAN3_LED+
ID_LED+
PWR_SW-
LAN1_LED+
LAN2_LED+
LAN3_LED+
ID_LED-
ID_SW+
ID_SW-
KEY PIN
NC
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3.10 Replacing the DVD-ROM
Follow these instructions to replace the DVD-ROM.
1. Remove the FAN1 and FAN2 in the direction of the arrow
from the chassis.
1. Remove the power and DVD-ROM cables from the rear
of the DVD-ROM drive.
2. Unfasten the DVD-ROM drive and slide it out of the
chassis in the direction of the arrow shown.
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3. Remove the eight screws securing the two DVD-ROM
rails to the drive.
4. After replacement, insert the unit to the chassis following
the above steps in reverse.
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3.11 Replacing the Power Supply
3.11.1 Standard Power Supply
To replace the power supply follow these instructions.
1. Unplug the power cable from the faulty power supply.
2. Remove the three screws that secure the power supply
to the chassis.
3. Remove the five screws securing the power supply to the
chassis.
4. Lift the power supply free from the chassis.
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5. Pull out the power supply unit from its casing.
6. Remove the four screws securing the cover plate to the
power supply unit.
7. After replacement, place and secure the unit into the
chassis following the above steps in reverse.
3.11.2 Redundant Power Supply
If the 2+1 redundant power supply is fitted, any of the three
units can be hot swapped. Follow these instructions to
replace a single power unit with a redundant power supply
unit.
1. Install the redundant power supply and secure it with the
five screws as shown.
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2. Release the redundant power supply by turning thumb
screw clockwise.
3. Press the latch and the handle together as shown.
4. Pull out the power supply unit as shown.
5. Place the unit with the new power supply unit and secure
by tightening the thumb screw.
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Appendix I: BIOS Differences
The BIOS of B5382 is similar to the BIOS of S5382. There is
only one menu different. You may refer to the attached
motherboard manual for the complete BIOS information. The
differences between B5382 and S5382 is on the
“Advanced/Hardware Health Information” menu. See the
following for the differences.
B5382 Advanced/Hardware Health Information
PhoenixBIOS Setup Utility
Advanced
Item Specific Help
Fan Speed Control:
Front Fan 3pin/4pin
Rear Fan 3pin/4pin
X Realtime sensors
[Auto]
[4pin]
[4pin]
Select mode to
control fan speed.
F1
Help
ÇÈ Select Item -/+
Change Values
F9 Setup Defaults
Esc Exit
ÅÆ Select Menu Enter Select X Sub-Menu F10 Previous Values
PhoenixBIOS Setup Utility
Advanced
Item Specific Help
CPU0 Temperature
CPU1 Temperature
RAM Temperature
Rear Temperature
PCI Temperature
Front Temperature
xxx ºC
xxx ºC
xxx ºC
xxx ºC
xxx ºC
xxx ºC
This screen contains
info from mother-
board hardware mon-
itor sensors, such as
temperature and fan
speed.
CPU Fan0
CPU Fan1
SYS Fan1
SYS Fan2
SYS Fan3
xxxx RPM
xxxx RPM
xxxx RPM
xxxx RPM
CPU0 Vcore voltage
CPU1 Vcore voltage
VCC 5V
xxxx V
xxxx V
VCC 3.3V
VSB
WB -12V
VCC 12V
F1
Help
ÇÈ Select Item -/+
Change Values
F9 Setup Defaults
Esc Exit
ÅÆ Select Menu Enter Select X Sub-Menu F10 Previous Values
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S5382 Advanced/Hardware Monitor Information
PhoenixBIOS Setup Utility
Advanced
Item Specific Help
Fan Speed Control:
Cpu Temp Reading:
Front Fan 3pin/4pin
Rear Fan 3pin/4pin
X Realtime sensors
[Full Speed]
[PECI]
[4pin]
Select mode to
control fan speed.
[4pin]
F1
Help
ÇÈ Select Item -/+
Change Values
F9 Setup Defaults
Esc Exit
ÅÆ Select Menu Enter Select X Sub-Menu F10 Previous Values
PhoenixBIOS Setup Utility
Advanced
Item Specific Help
CPU0 Temperature
CPU1 Temperature
Rear Temperature
PCI Temperature
Front Temperature
xxx ºC
xxx ºC
xxx ºC
xxx ºC
xxx ºC
This screen contains
info from mother-
board hardware mon-
itor sensors, such as
temperature and fan
speed.
CPU0 Fan (Fan0)
CPU1 Fan (Fan1)
Rear Fan (Fan3)
Front Fan (Fan2)
PCI Area Fan (Fan4))
xxxx RPM
xxxx RPM
xxxx RPM
xxxx RPM
xxxx RPM
CPU0 Vcore voltage
CPU1 Vcore voltage
VCC 5V
xxxx V
xxxx V
VCC 3.3V
VSB
WB -12V
VCC 12V
F1
Help
ÇÈ Select Item -/+
Change Values
F9 Setup Defaults
Esc Exit
ÅÆ Select Menu Enter Select X Sub-Menu F10 Previous Values
Table of Differences
S5382
B5382
Auto Fan Control
Full Speed
Auto
Hardware Monitor
Fan
CPU0 Fan (Fan0)
CPU1 Fan (Fan1)
Rear Fan (Fan3)
Front Fan (Fan2)
CPU Fan0
CPU Fan1
SYS Fan1
SYS Fan2
PCI Area Fan (Fan 4) SYS Fan3
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Appendix II: Cable Connection Tables
SAS/SATA Cables
Table 1: FT48-B5382 Model
M1211 SAS/SATA
Connects to
Motherboard
Backplane 1
J8 (HDD1)
J7 (HDD2)
J6 (HDD3)
J5 (HDD4)
Æ
Æ
Æ
Æ
SAS1
SAS2
SAS3
SAS4
M1211 SAS/SATA
Backplane 2
Connects to
Motherboard
J8 (HDD5)
J7 (HDD6)
J6 (HDD7)
J5 (HDD8)
Æ
SAS5~8
FAN Cables
Table 2: System Fan to Motherboard
System Fan
Fan 1
Connects to
Motherboard
Æ
Æ
Æ
P9
P8
Fan 2
Fan 3
P92
Power Supply Cables
Table 3: Power Supply to Motherboard
Power Supply
P1 24-pin power cable
Connects to
Motherboard
PWR1 24-pin connector
Æ
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Table 3: Power Supply to Motherboard
P2 8-pin power cable
P3 8-pin power cable
Æ
Æ
PWR2 8-pin connector
PWR3 8-pin connector
Table 4: Power Supply to Backplane
M1211 SAS/SATA
Power Supply
Connects to
Backplane 1
P9 4-pin power cable
P8 4-pin power cable
Æ
Æ
J13
J14
M1211 SAS/SATA
Backplane 2
Power Supply
Connects to
P11 4-pin power cable
P10 4-pin power cable
Æ
Æ
J13
J14
Table 5: Power Supply to FAN Board
Power Supply
Connects to
M1014 FAN Board
P13 4-pin power cable
P12 4-pin power cable
Æ
Æ
J1
J2
Table 6: Power Supply to DVD-ROM
Power Supply
Connects to
DVD-ROM
P4 4-pin power cable
P5 4-pin power cable
Æ
Æ
DVD-ROM 1
DVD-ROM 2 (option)
Table 7: Power Supply to FDD (Option)
Power Supply
P6 4-pin power cable
Connects to
FDD
FDD drive
Æ
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Other Cables
Table 8: LED Control Board to Motherboard
LED Control Board
Connects to
Motherboard
P93
USB connector
Æ
JP16
Front panel header
Æ
JP31, JP32
Table 9: DVD-ROM Cable to Motherboard
DVD-ROM
Connects to
Motherboard
DVD-ROM 1
Æ
Æ
IDE
IDE
DVD-ROM 2 (option)
Table 10: FDD Cable to Motherboard (Option)
FDD
Connects to
Motherboard
Floppy
FDD drive
Æ
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Appendix III: Installing the SMDC Card (Option)
The following provides you with the information on installing
M3291 SMDC card into any PCI slot in your FT48-B5382 sys-
tem.
1. Secure M3291 on a PCI bracket as shown.
2. Connect the following cables to M3291 as shown.
a. 2x25 pin SMDC cable to M3291 J1 connector.
b. 2x5 pin serial cable to M3291 COM port (J2).
b
a
3. Unscrew the blanking plate from the slot as shown.
LifUnscrew the blanking plate from the slot as shown.
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4. Lift up the blanking plate.
5. Connect the other end of SMDC cable and serial cable to
the SMDC connector (J79) and COM header (J88) on the
motherboard.
6. Place the SMDC card in the PCI slot as shown.
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7. Secure the PCI bracket with the screw you removed from
the blanking plate.
Cable Connection Table
SMDC Card (M3291)
Connects to
Motherboard
J1 connector
J2 COM port
Æ
Æ
J79 SMDC connector
J88 COM port pin
header
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Appendix IV: Rack Mounting (Option)
Installing the 5.25” Devices in Rackmount Position
Before mounting the FT48-B5382 in a rack, you need to
rotate all the drives to the rackmount position first. Follow the
steps as instructed below.
1. Remove all the fans and the fan cradle first. Refer to the
first three steps given in “2.5 Installing the Floppy Disk
2. Disconnect all the cables from the devices placed in the
5.25” bays as shown.
3. Unfasten the installed drives or the empty drive brackets
from the chassis in the direction of the arrow shown.
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4. Slide all the drives or the brackets out of the chassis.
5. Slide all the drives or the brackets back into the chassis
vertically.
6. Replace all the cables to the devices as shown.
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7. Remove the front bezel from the door assembly and
rotate it 90 degrees counterclockwise as shown.
8. Fit the front bezel back into position.
9. Now, all the drives and the front bezel are in the
rackmount position.
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Installing the Server in a Rack
The Tank FT48-B5382 can either be set in a tower position
using the supplied chassis foot stands or mounted in a stan-
dard rack using the sliding rail kit.
Sliding rail kit (Option)
Rail assembly x 2
Mounting Ears x 2
Screws Kit x 3
Follow these instructions to mount the FT48-B5382 into an
industry standard 19" rack.
NOTE: Before mounting the Tank FT48-B5382 in a rack,
ensure that all internal components have been installed and
that the unit has been fully tested. Maintenance can be
performed on the unit while in a rack but it is preferable to
install the device in a fully operational condition.
Screws List
No.
A
Screw
Size
Quantity
10
Bracket for
M6 screw
B
C
M6
10
16
M4-L5
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Installing the Inner Rails to the Unit
1. Remove the black panels from the left and right sides of
server to reveal the rail mounting screwholes beneath.
2. Screw the mounting ears to each side of the FT48-B5382
as shown using three M4-L5 screws (C) from the
supplied screws kit.
3. Draw out the inner rails from each rail assembly. Install
the inner sliding rails to each side of the server using five
M4-L5 screws (C).
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Installing the Outer Rails to the Rack
4. Measure the distance between inner side of the front and
rear mounting brackets in the rack.
5. Adjust the outer rails to fit the length of the rack (the
distance measured in step 4). The sliding brackets have
long slits to allow them to be fixed to the other part of the
rails in various positions.
6. Install the two small brackets (A) to each mounting
bracket (front x 2, rear x 2) in the rack.
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7. Secure the outer rails to the rack using four M6 screws
(B) for each side. Secure the mounting brackets from
outside, not inside, of the rack.
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Rackmounting the Server
8. Draw out the middle rail to the latch position.
9. Lift the unit and then insert the inner slide rails into the
middle rails.
10. Push the unit in and press the latch key.
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11. Push the whole system into the rack.
12. Secure the mounting ears of the unit to the rack using
two small brackets (A) and M6 screws (B).
Notes:
•
When the rails are extended, they will lock. To shorten
the rails again, you will need to operate the release
mechanism in each rail.
•
To avoid injury, it is strongly recommended that two peo-
ple lift the FT48-B5382 into the place while a third person
screws it to the rack.
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Technical Support
If a problem arises with your system, you should first turn to
your dealer for direct support. Your system has most likely
been configured or designed by them and they should have
the best idea of what hardware and software your system
contains. Hence, they should be of the most assistance for
you. Furthermore, if you purchased your system from a
dealer near you, take the system to them directly to have it
serviced instead of attempting to do so yourself (which can
have expensive consequences).
If these options are not available for you then TYAN Com-
puter Corporation can help.Besides designing innovative and
quality products for over a decade, TYAN has continuously
offered customers service beyond their expectations. TYAN's
website
in-depth Linux Online Support sections with downloadable
Linux drivers and comprehensive compatibility reports for
chassis, memory and much more. With all these convenient
resources just a few keystrokes away, users can easily find
the latest software and operating system components to keep
their systems running as powerful and productive as possi-
ble. TYAN also ranks high for its commitment to fast and
friendly customer support through email. By offering plenty of
options for users, TYAN serves multiple market segments
with the industry's most competitive services to support them.
"TYAN's tech support is some of the most impressive we've
seen, with great response time and exceptional organization
in general" - Anandtech.com
Please feel free to contact us directly for this service at tech-
Help Resources:
1. See the beep codes section of this manual.
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2. See the TYAN website for FAQ’s, bulletins, driver updates,
and other information: http://www.tyan.com
3. Contact your dealer for help BEFORE calling TYAN.
4. Check the TYAN user group: alt.comp.periphs.main-
board.TYAN
Returning Merchandise for Service
During the warranty period, contact your distributor or system
vendor FIRST for any product problems. This warranty only
covers normal customer use and does not cover damages
incurred during shipping or failure due to the alteration, mis-
use, abuse, or improper maintenance of products.
NOTE: A receipt or copy of your invoice marked with the date
of purchase is required before any warranty service can be
rendered. You may obtain service by calling the manufacturer
for a Return Merchandise Authorization (RMA) number. The
RMA number should be prominently displayed on the outside
of the shipping carton and the package should be mailed pre-
paid. TYAN will pay to have the board shipped back to you.
TYAN Tank FT48-B5382 User’s Manual v1.00
Document No. D1852-100
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