Toshiba Printer B 670 SERIES User Manual

TEC Thermal Printer  
B-670 SERIES  
Table of Contents  
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ENGLISH VERSION EO1-33016  
Safety Summary  
Safety Summary  
Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions  
necessary for safe handling are included in this manual. All warnings and cautions contained in this  
manual should be read and understood before handling or maintaining the equipment.  
Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified  
using the procedures described in this manual, turn off the power, unplug the machine, then contact your  
authorized TOSHIBA TEC representative for assistance.  
Meanings of Each Symbol  
This symbol indicates warning items (including cautions).  
Specific warning contents are drawn inside the symbol.  
(The symbol on the left indicates a general caution.)  
This symbol indicates prohibited actions (prohibited items).  
Specific prohibited contents are drawn inside or near the symbol.  
(The symbol on the left indicates “no disassembling”.)  
This symbol indicates actions which must be performed.  
Specific instructions are drawn inside or near the symbol.  
(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)  
This indicates that there is the risk of death or serious injury if the  
machines are improperly handled contrary to this indication.  
WARNING  
specified AC voltage  
is prohibited.  
Any other than the  
Do not use voltages other than the  
voltage (AC) specified on the rating  
plate, as this may cause fire or  
electric shock.  
Do not plug in or unplug the power  
cord plug with wet hands as this may  
cause electric shock.  
Prohibited  
Prohibited  
Prohibited  
If the machines share the same  
outlet with any other electrical  
appliances which consume large  
amounts of power, the voltage will  
fluctuate widely each time these  
appliances operate. Be sure to  
provide an exclusive outlet for the  
machine as this may cause the  
machines to malfunction.  
Do not place metal objects or  
water-filled containers such as flower  
vases, flower pots or mugs, etc. on  
top of the machines. If metal objects  
or spilled liquid enter the machines,  
this may cause fire or electric  
shock.  
Prohibited  
Do not insert or drop metal,  
flammable or other foreign objects into  
the machines through the ventilation  
slits, as this may cause fire or electric  
shock.  
Do not scratch, damage or modify  
the power cords. Also, do not place  
heavy objects on, pull on, or exces-  
sively bend the cords, as this may  
cause fire or electrical shock.  
Prohibited  
Disconnect  
the plug.  
Continued use of the machines in an  
abnormal condition such as when the  
machines are producing smoke or  
strange smells may cause fire or elec-  
tric shock. In these cases, immedi-  
ately turn off the power switches and  
disconnect the power cord plugs from  
the outlet. Then, contact your author-  
ized TOSHIBA TEC representative for  
assistance.  
Disconnect  
the plug.  
If the machines are dropped or their  
cabinets damaged, first turn off the  
power switches and disconnect the  
power cord plugs from the outlet, and  
then contact your authorized  
TOSHIBA TEC representative for  
assistance. Continued use of the  
machine in that condition may cause  
fire or electric shock.  
(i)  
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ENGLISH VERSION EO1-33016  
Safety Summary  
Disconnect  
the plug.  
Disconnect  
the plug.  
If foreign objects (metal fragments,  
water, liquids) enter the machines,  
first turn off the power switches and  
disconnect the power cord plugs from  
the outlet, and then contact your  
authorized TOSHIBA TEC repre-  
sentative for assistance. Continued  
use of the machine in that condition  
may cause fire or electric shock.  
When unplugging the power cords,  
be sure to hold and pull on the plug  
portion. Pulling on the cord portion  
may cut or expose the internal wires  
and cause fire or electric shock.  
Connect a  
grounding  
wire.  
No disassem-  
bling.  
Ensure that the equipment is  
properly grounded. Extension cables  
should also be grounded. Fire or  
electric shock could occur on  
mproperly grounded equipment.  
Do not remove covers, repair or  
modify the machine by yourself. You  
may be injured by high voltage, very  
hot parts or sharp edges inside the  
machine.  
This indicates that there is the risk of personal Injury or damage to  
CAUTIONobjects if the machines are improperly handled contrary to this indication.  
Precautions  
The following precautions will help to ensure that this machine will continue to function correctly.  
Try to avoid locations that have the following adverse conditions:  
*
*
Temperatures out of the specification  
Shared power source  
*
*
Direct sunlight  
Excessive vibration  
*
*
High humidity  
Dust/Gas  
The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild  
detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic  
covers.  
USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.  
DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high tem-  
peratures, high humidity, dust, or gas.  
Ensure the printer is operated on a level surface.  
Any data stored in the memory of the printer could be lost during a printer fault.  
Try to avoid using this equipment on the same power supply as high voltage equipment or equip-  
ment likely to cause mains interference.  
Unplug the machine whenever you are working inside it or cleaning it.  
Keep your work environment static free.  
Do not place heavy objects on top of the machines, as these items may become unbalanced and fall  
causing injury.  
Do not block the ventilation slits of the machines, as this will cause heat to build up inside the  
machines and may cause fire.  
Do not lean against the machine. It may fall on you and could cause injury.  
Care must be taken not to injure yourself with the printer paper cutter.  
Unplug the machine when it is not used for a long period of time.  
Request Regarding Maintenance  
Utilize our maintenance services.  
After purchasing the machine, contact your authorized TOSHIBA TEC representative for assistance  
once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the  
machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid  
rainy seasons.  
Our preventive maintenance service performs the periodic checks and other work required to  
maintain the quality and performance of the machines, preventing accidents beforehand.  
For details, please consult your authorized TOSHIBA TEC representative for assistance.  
Using insecticides and other chemicals  
Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or  
other parts to deteriorate or cause the paint to peel.  
(ii)  
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ENGLISH VERSION EO1-33016  
TABLE OF CONTENTS  
Page  
1. INTRODUCTION ..............................................................................................E1- 1  
1.1 APPLICABLE MODEL ..............................................................................E1- 1  
1.2 ACCESSORIES ........................................................................................E1- 1  
2. SPECIFICATIONS ............................................................................................E2- 1  
2.2 OPTIONS ..................................................................................................E2- 2  
2.3 MEDIA .......................................................................................................E2- 3  
2.4 RIBBON ....................................................................................................E2- 3  
3. OVERVIEW ......................................................................................................E3- 1  
3.1 FRONT/REAR VIEW.................................................................................E3- 1  
3.2 OPERATION PANEL ................................................................................E3- 1  
4. DIP SWITCH FUNCTIONS...............................................................................E4- 1  
5. SET UP PROCEDURE .....................................................................................E5- 1  
5.1 REQUIREMENTS FOR OPERATION ...................................................... E5- 1  
5.2 SETTING UP THE PRINTER....................................................................E5- 1  
6.1 CONNECTING THE POWER CORD AND CABLES ................................E6- 1  
6.2 HOLDER STAND INSTALLATION ...........................................................E6- 1  
10.INSERTING THE OPTIONAL PCMCIA CARD............................................... E10- 1  
12.GENERAL MAINTENANCE ...........................................................................E12- 1  
12.1 CLEANING ..............................................................................................E12- 1  
12.2 UNDER THE MEDIA GUIDES ................................................................ E12- 3  
12.3 COVERS AND PANELS .........................................................................E12- 3  
12.4 REMOVING JAMMED MEDIA ................................................................ E12- 4  
12.5 THRESHOLD SETTING .........................................................................E12- 6  
13. TROUBLESHOOTING ................................................................................... E13- 1  
CAUTION:  
1. This manual may not be copied in whole or in part without prior written permission of  
TOSHIBA TEC.  
2. The contents of this manual may be changed without notification.  
3. Please refer to your local Authorized Service representative with regard to any queries  
you may have in this manual.  
WARNING!  
This is a Class A product. In a domestic environment this product may cause radio interference in which  
case the user may be required to take adequate measures.  
CAUTION:  
Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing. etc., be drawn into the moving  
parts, push the switch in the "OFF" position to stop movement.  
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ENGLISH VERSION EO1-33016  
1.1 APPLICABLE MODEL  
1. INTRODUCTION  
1. INTRODUCTION  
Thank you for choosing the TEC B-670 Series thermal/transfer printer. This new generation high  
performance/quality printer is equipped with the latest hardware including the newly developed high  
density (12 dot/mm, 305 dot/inch) edge print head. This will allow very clear print at a maximum speed  
of 203.2 mm/sec. (8 inch/sec.). Other standard features include an external media supply.  
Optional features include a strip mechanism and Cutter mechanism.  
This manual contains general set-up and maintenance information and should be read carefully to help  
gain maximum performance and life from your printer. For most queries please refer to this manual and  
keep it safe for future reference.  
1.1 APPLICABLE MODEL  
B-672-QQ  
Model name description  
B - 6 7 2 - Q Q  
Destination Code  
QQ : North America bloc  
Thermal direct/Thermal transfer  
1.2 ACCESSORIES  
Power Cord  
Owner's Manual  
(EM1-33039)  
Print Head Cleaner  
(24089500013)  
Media Holder  
Holder Base  
Holder Shaft  
Thumbscrew Quality control  
Left/Right Side Holder  
report  
(M-4x6)  
E1-1  
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ENGLISH VERSION EO1-33016  
2.1 PRINTER  
2. SPECIFICATIONS  
2. SPECIFICATIONS  
2.1 PRINTER  
Model  
Item  
B-672-QQ  
Universal (automatic switching)  
Supply voltage  
85-138 V, 50/60 Hz  
187-276 V, 50/60 Hz  
Be sure to use a power cord which meets the standard.  
3.5 A, 260 W maximum (standby: 360 mA, 20 W maximum)  
5˚C ~ 40˚C  
Power consumption  
Operating temperature  
range  
Relative humidity  
Print head  
Printing methods  
Print speeds  
25% ~ 85%RH (no condensation)  
Thermal print head 12 dots per mm (305 dots per inch)  
Thermal direct or Thermal transfer  
76.2 mm/sec. (3 inch/sec.), 101.6 mm/sec. (4 inch/sec.),  
203.2 mm/sec. (8 inch/sec.) When the media width is 160mm or less.  
170.6 mm (6.72 inches)  
Batch (Continuous), Strip (On-demand) and Cut modes  
(Bothcutandstripmodesareavailableonlywhentheirrespectivemodules  
are fitted.)  
Maximum print width  
Dispensing modes  
Message display  
Dimensions  
Weight  
20 characters x 1 line  
437 mm (width) x 282 mm (depth) x 395 mm (height)  
25 kg (without media and ribbon)  
Available bar-code types JAN8, JAN13, EAN8, EAN8 + 2 digits, EAN8 + 5 digits  
EAN13, EAN13 + 2digits, EAN13 + 5 digits  
UPC-E, UPC-E + 2 digits, UPC-E + 5 digits  
UPC-A, UPC-A + 2 digits, UPC-A + 5 digits  
MSI, ITF, NW-7, CODE39, CODE93, CODE128  
EAN128, Industrial 2 to 5  
Two-dimensional code  
Fonts  
Data Matrix, PDF417,  
Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size),  
Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes),  
OCR (2 types), Writable characters (40 types), Outline font (1 type)  
0˚, 90˚, 180˚, 270˚  
Rotations  
Standard interfaces  
Serial interface (RS-232C)  
Parallel interface (Centronics)  
Expansion I/O interface  
Flash memory card interface  
Data MatrixTM is a trademark of International Data Matrix, Inc.  
PDF417 is a trademark of Symbol Technologies, Inc.  
E2-1  
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ENGLISH VERSION EO1-33016  
2.2 OPTION  
2. SPECIFICATIONS  
2.2 OPTION  
Option Name  
Cutter module  
Type  
Description  
A stop and cut swing cutter  
B-4208-QM  
B-4800-PC-QM  
High speed PC  
interface kit  
This interface kit allows extremely high speed information  
transfer between the printer and PC.  
Strip module  
B-4908-H-QM  
Thismodulestripsthelabelfromthebackingpaperwiththe  
take-up block and strip block.  
D-RAM PC Board FMBC0067801  
A 2MB RAM upgrade which enhances the image handling  
capability of the printer.  
Flash memory  
card  
AflashROMcard(1MBand4MB)forstoringlogos,writable  
characters and formats.  
E2-2  
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ENGLISH VERSION EO1-33016  
2.3 MEDIA  
2. SPECIFICATIONS  
Refer to the following  
NOTE 2.  
2.3 MEDIA  
Black Mark  
Black Mark  
Tag paper  
Label  
(on reverse side)  
(on reverse side)  
I
I
Stop  
Stop  
position  
Tag paper  
F
position  
E
Cut  
position  
Cut  
position  
Reference  
coordinate  
J
Reference  
coordinate  
1
A
A
B
1
H
H
Reference  
coordinate  
Reference  
coordinate  
2
2
G
D
C
Feed direction  
G
C
Fig. 2-1  
[Unit: mm]  
Cut mode  
Label dispensing mode  
Batch mode  
Strip mode  
Item  
Label: 38 ~ 999.0  
Tag: 25.4 ~ 999.0  
25.0 ~ 993.0  
A : Span of one label/tag  
10.00 ~ 999.0  
7.5 ~ 996.5  
25.4 ~ 999.0  
22.9 ~ 996.5  
: Label length  
: Width including backing paper  
: Label width  
: Gap length  
: Black mark length (Tag paper)  
: Effective print width  
B
C
D
E
F
84.0 ~ 175.0 (See NOTE 3.)  
81.0 ~ 172.0  
2.5 ~ 20.0  
2.5 ~ 20.0  
6.0 ~ 20.0  
2.5 ~ 10.0  
G
H
10.0 ~ 170.6  
20.9 ~ 298.6  
20.9 ~ 981.3  
23.4 ~ 298.6  
23.4 ~ 981.3  
1.0  
:
Standard  
Max. memory  
Standard  
5.5 ~ 298.6  
5.5 ~ 981.3  
8.0 ~ 298.6  
8.0 ~ 981.3  
23.0 ~ 298.6  
23.0 ~ 981.3  
23.4 ~ 298.6  
23.4 ~ 981.3  
Label  
Tag  
Effective  
print length  
Max. memory  
: Print speed up/slow down area  
: Black mark length (Label)  
Standard  
I
J
Refer to the following NOTE 2.  
149.3  
490.6  
Ø200 Max.  
0.13 ~ 0.17  
0.10 ~ 0.17  
Maximum effective  
length for on the fly issue  
Max. memory  
Outer roll diameter  
Label  
Thickness  
Tag  
NOTES:  
1. The media specification other than above are unchanged.  
2. When marking black marks on label rolls, the following requirements must be satisfied.  
When the gap length is less than 4 mm:  
The black mark length should be longer than the gap length.  
When the gap length is 4 mm or more:  
The black mark should not overlap the gap for more than 4 mm and the following label.  
3. When the print speed is 8"/sec., the width including backing paper will be 84 to 150 mm. When the optional cutter  
module or strip module is used, the width including backing paper will be 101.6 to 175 mm.  
4. If the label used is smaller than specified, the print head life may be shortened.  
5. When issuing thermal labels at 8"/sec., the print stop position should be set to a minimum of 1 mm inside the label.  
NOTES:  
2.4 RIBBON  
1. “On the fly issue” means that the printer can draw and print without stopping  
between labels.  
Type  
Spool type  
115 mm ~ 185 mm  
(See NOTE 5.)  
300 m  
2. To ensure print quality and print head life use only TOSHIBA TEC specified media  
Width  
and ribbons.  
3. When using the cutter ensure that label length B plus inter label gap length E  
exceeds 35 mm. (i.e. label pitch should be greater than 35 mm.)  
Length  
4. Toavoidribbonwrinklesusetheribbonwhichiswiderthanmediaby5mmormore.  
However, too much difference in width between the two may cause wrinkles.  
Outer diameter Ø72 mm (max.)  
5. When the print speed is 8"/sec., the width will be 115 to 160 mm.  
E2-3  
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ENGLISH VERSION EO1-33016  
3.1 FRONT/REAR VIEW  
3. OVERVIEW  
3. OVERVIEW  
3.1 FRONT/REAR VIEW  
Front View  
Rear View  
Message Display (LCD)  
Top Cover  
Outlet for the high speed PC  
interface cable (Option)  
Memory Card Slot  
Head Lever  
Right Side Cover  
AC Power Inlet  
Parallel I/F Connector  
(Centronics)  
Operation Panel  
Media Outlet  
Power Switch  
0: OFF  
Serial Interface  
1: ON  
Expansion I/O  
Interface Connector  
Connector  
(RS-232C)  
Fig. 3-1  
3.2 OPERATION PANEL  
MESSAGE DISPLAY (LCD)  
Displays messages in the language selected by DIP switch.  
When power is turned on and it is ready to print, “ON LINE” is  
displayed.  
POWER LED (Green)  
Lights when the power is turned on.  
POWER  
FEED  
ON LINE  
ERROR  
ON-LINE LED (Green)  
1) Flashes when communicating with a host computer.  
2) On while printing.  
ERROR LED (Red)  
Lights when a communication error occurs, when the media/ribbon  
ends or the printer does not operate correctly.  
RESTART PAUSE  
FEED Key  
Feeds paper.  
Fig. 3-2  
RESTART Key  
Resets the printer when paused or when an error occurs.  
Used to set the threshold. (Refer to page 11-6)  
PAUSE Key  
Pauses printing.  
Message display shows “PAUSE” and an unprinted count.  
Used to set the threshold. (Refer to page 11-6)  
E3-1  
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ENGLISH VERSION EO1-33016  
4. DIP SWITCH FUNCTIONS  
4. DIP SWITCH FUNCTIONS  
4. DIP SWITCH FUNCTIONS  
The DIP switches are located to the right of the Guide Wheel.  
WARNING!  
Turn the POWER OFF before  
switching the functions.  
DIPSW 2  
W 1  
Guide Wheel  
(1) DIP SW 2  
No.  
1
ON/OFF  
FUNCTION  
1
2
OFF  
ON  
OFF 2400 BPS  
OFF 4800 BPS  
ON 9600 BPS  
ON 19200 BPS  
Transmission speed  
OFF  
ON  
2
Fig. 4-1  
OFF  
ON  
1 bit  
3
4
5
6
Stop bit length  
Data length  
2 bits  
7 bits  
8 bits  
Without  
With  
OFF  
ON  
OFF  
ON  
Parity check  
OFF  
ON  
EVEN  
ODD  
Parity check (effective when DIP  
SW #5 is set to ON.)  
7
8
XON/XOFF (No XON is output at the power on time.)  
(No XOFF is output at the power off time.)  
OFF  
OFF  
7
READY/BUSY (DTA)  
(No XON is output at the power on time.)  
(No XOFF is output at the power off time.)  
READY/BUSY (RTS)  
(No XON is output at the power on time.)  
(No OFF is output at the power off time.)  
ON  
OFF  
Data protocol  
XON/XOFF+READY/BUSY  
OFF  
ON (XON is output at the power on time.)  
(XOFF is output at the power off time.)  
8
XON/XOFF (XON is output at the power on time.)  
ON  
ON  
(XOFF is output at the power off time.)  
(2) DIP SW 1  
No.  
1
ON/OFF  
FUNCTION  
OFF  
ON  
3
Must be set to OFF  
2
OFF  
4
2
OFF OFF English  
ON  
OFF OFF German  
OFF  
ON  
ON  
OFF  
OFF  
ON  
ON  
OFF  
ON  
OFF French  
OFF Dutch  
ON Spanish  
ON Japanese  
ON Italian  
ON Not used  
Without  
Language to display LCD error  
message  
3
ON  
OFF  
ON  
OFF  
ON  
4
5
6
7
8
Auto media feed after a cut issue  
(See page 8-4)  
With  
OFF  
ON  
OFF  
ON  
OFF  
ON  
Must be set to OFF  
Fixed type  
Movable type  
Must be set to OFF  
Media sensor selection  
NOTES: The Shaded settings are the factory default settings. "OFF" means "OPEN".  
E4-1  
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ENGLISH VERSION EO1-33016  
5. SET UP PROCEDURE  
5.1 REQUIREMENTS FOR OPERATION  
5. SET UP PROCEDURE  
5.1 REQUIREMENTS FOR OPERATION  
The B-670 has the following requirements:  
The host computer must have a serial port or centronics parallel port.  
To communicate with host, either an RS-232C cable or Centronics cable is required.  
(1) RS-232C cable..........25 pins  
(2) Centronics cable .......36 pins  
To print the format, create the complete program using the interface/communication manual.  
Interface Cables  
To prevent radiation and reception of electrical noise, the interface cables must meet the following  
requirements:  
Fully shielded and fitted with metal or metalised connector housings.  
Kept as short as possible.  
Should not be bundled tightly with power cords.  
Should not be tied to power line conduits.  
RS-232C Cable description  
The serial data cable used to connect the printer to the host computer should be one of the following two  
types:  
NOTE:Use the RS-232C cable which connector securing screws are metric type.  
DB-25P  
DB-9S  
Connector to Printer  
Connector to PC  
Signal  
PIN No.  
PIN No.  
Signal  
N.C.  
RXD  
TXD  
DTR  
GND  
DSR  
RTS  
CTS  
N.C.  
Shield  
1
2
3
4
5
6
7
8
9
3
2
20  
7
6
4
TXD  
RXD  
DSR  
GND  
DTR  
CTS  
RTS  
5
Housing  
Housing  
Shield  
DB-25P  
Connector to Printer  
DB-25S  
Connector to PC  
PIN No.  
Signal  
PIN No.  
Signal  
1
2
3
4
5
6
7
20  
Shield  
TXD  
RXD  
RTS  
CTS  
DSR  
GND  
DTR  
3
2
20  
7
6
4
TXD  
RXD  
DSR  
GND  
DTR  
CTS  
RTS  
5
Fig. 5-1  
5.2 SETTING UP THE PRINTER  
Place the printer on a flat, stable surface.  
Use a grounded electrical outlet do not use adapter plug.  
Be sure there is adequate room around the printer for easy operation and maintenance.  
Keep your work environment static free.  
E5-1  
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ENGLISH VERSION EO1-33016  
6. INSTALLATION PROCEDURE  
6.1 CONNECTING THE POWER CORD AND CABLES  
6. INSTALLATION PROCEDURE  
6.1 CONNECTING THE POWER CORD AND CABLES  
WARNING!  
Turn the POWER SWITCH to OFF before connecting the power cord or cables.  
Expansion I/O Cable  
Power Cord  
Fig. 6-1  
Parallel I/F Cable  
(Centronics)  
Serial I/F Cable (RS-232C)  
NOTES: Different cables cannot be used at the same time.  
6.2 HOLDER STAND INSTALLATION  
Fit the left and right side holders into the dowels of the holder base and fasten the side holders to the  
holder base with the thumbscrews.  
Thumbscrew  
Left Side Holder  
Right Side Holder  
Holder Base  
Dowel  
Fig. 6-2  
E6-1  
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ENGLISH VERSION EO1-33016  
7. LOADING THE RIBBON  
7. LOADING THE RIBBON  
7. LOADING THE RIBBON  
WARNING!  
1. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing,  
etc., be drawn into the moving parts, push the switch in the “OFF” position to  
stop movement.  
2. To avoid injury, be careful not to catch or jam your fingers while opening  
or closing the cover.  
Therearetwotypesofmediaavailableforprintingon,thesearestandardmediaanddirectthermalmedia  
(a chemically treated surface). DO NOT LOAD a ribbon when using a direct thermal media.  
1. Turn the power off and open both the top cover and the right side cover.  
2. Set the head lever to the “OPEN” position and release the head lock plate.  
Top Cover  
Head Lever  
Right Side Cover  
OPEN  
1
2
Head Lock Plate  
Fig. 7-1  
Head Lever Position  
1:  
2:  
Labels or thin tag paper  
Thick tag paper  
OPEN: Ribbon/media replacement  
3. As Fig. 7-2 shows, unroll and loosen the ribbon a little.  
4. Insert the ribbon under the print block so that the ribbon supply end is positioned backside of the  
printer.  
Ribbon  
Ribbon Core  
Fig. 7-2  
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7. LOADING THE RIBBON  
7. LOADING THE RIBBON  
5. Push the ribbon core against the spring guide wheel, align the protrusion of the guide wheel with the  
notch of the ribbon core, then set the ribbon.  
6. To remove the slack of the ribbon, turn the ribbon core in the direction indicated by the arrow.  
7. If the ribbon wrinkles while printing, move the ribbon levers back or forth until the wrinkle is removed.  
Spring Guide Wheel  
Protrusion  
Guide Wheel  
STEP 1  
STEP 2  
Notch  
Ribbon Core  
Ribbon  
Ribbon Lever  
Fig. 7-3  
NOTE: When removing the ribbon, be careful not to snag the ribbon on the part  
.
8. Set the head lock plate.  
9. Turn the head lever to the proper position depending on the used media. (Refer to Fig. 7-1)  
1: Labels or thin tag paper  
2: Thick tag paper  
CAUTION: When using labels ensure that the head lever is set to position 1.  
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8. LOADING THE MEDIA  
8. LOADING THE MEDIA  
8. LOADING THE MEDIA  
WARNING!  
1. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing,  
etc., be drawn into the moving parts, push the switch in the “OFF” position to  
stop movement.  
2. To avoid injury, be careful not to catch or jam your fingers while opening  
or closing the cover.  
1. Install the holder stand on the rear of the printer.  
2. Loosen the screw  
Media Guides  
and slide the media guides outside.  
Holder Stand  
Release Lock  
Screw  
Fig. 8-1  
CAUTION:  
DO NOT MOVE the Media Guides using the screw  
.
3. Lock the Media Holder securely with the Lock Lever.  
4. Pass the Holder Shaft through the Media, then set one of the Media Holders and lock it securely with  
the Lock Lever.  
Media Holder  
Media Holder  
Holder Shaft  
Holder Shaft  
Lock Lever  
Fig. 8-2  
Media  
Lock Lever  
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8. LOADING THE MEDIA  
8. LOADING THE MEDIA  
5. Turn the Lock Levers of the Media Holders to the unlock position and readjust the Media position to  
the center. Then lock the Media Holders securely with the Lock Levers. Fit the Media Guides to the  
Media. Tighten the screw  
firmly.  
Media Guide  
Lock Lever  
Media Holder  
Media  
Media Holder  
Media Guide  
Holder Stand  
Screw  
Holder Shaft  
Notch  
Bush  
Fig. 8-3  
NOTE: Set in the bushes of the Holder Shaft into notches of the Holder Stand securely.  
6. The black mark/feed gap sensor is selectable between the fixed type and the movable type by  
changing the DIP switch (Refer to page 4-1). When the fixed type is selected, the black mark sensor  
islocatedatthecenterofthemediaandthefeedgapsensorisat10mmlefttotheblackmarksensor.  
The movable sensor can be located anywhere between the left end of the effective print width and  
the fixed sensor.  
After changing the sensor type, the sensitivity of the sensor must be adjusted. In this case call a  
TOSHIBA TEC authorized service representative.  
E8-2  
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8. LOADING THE MEDIA  
8. LOADING THE MEDIA  
7. Set the black mark/feed gap sensor to the correct position by turning the adjusting knob. Turning  
theknobrightwillmovethesensortowardsthecenterofthemediawhileturningleftwillmoveitaway  
from the center of the media.  
An easy way to set the black mark sensor position  
1 Pull the media about 500 mm out of the front of the printer, turn the media back on it’s self and  
feed it under the print head past the sensor so that the black mark can be seen from above.  
2 Adjust the sensor position to that of the black mark (the upper hole indicates the position of the  
black mark sensor).  
(Feed Gap Sensor)  
Black Mark Sensor  
Adjusting Knob  
Black Mark  
Media  
Fig. 8-4  
NOTE: Make sure to set the sensor to detect the center of the black mark, otherwise a paper jam  
error could occur.  
Setting the feed gap sensor position  
Adjust the sensor to detect on the gap (the lower hole indicates the position of the feed gap  
sensor).  
(Black Mark Sensor)  
Feed Gap Sensor  
Adjusting Knob  
Media  
Media  
Fig. 8-5  
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8. LOADING THE MEDIA  
8. LOADING THE MEDIA  
8. The media is now loaded and the sensor position is set.  
Batch type:  
Media  
Fig. 8-6  
Cutter type: Where a cutter is fitted load the media as standard and feed it through the cutter  
module.  
NOTES: 1. Be sure to cut the backing paper of label. Cutting label will cause the glue to stick to the  
cutter, which may affect the cutter quality and shorten the cutter life.  
2. If the top edge of label winds onto the platen in cut issue, set the DIP SW 1-5 to ON.  
3. Use of tag paper with the thickness exceeding the specified valve may affect the cutter life.  
Cutter Module  
Media Outlet  
Media  
Fig. 8-7  
E8-4  
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8. LOADING THE MEDIA  
8. LOADING THE MEDIA  
Strip type:  
1 Strip labels from the backing paper for about 200-mm long from the top edge of the label roll.  
2 Lower the backing paper release bar.  
3 Pass the backing paper between the strip roller and the backing paper holder. After taking up  
any slack of the media, set the backing paper release bar in position.  
Media (Backing Paper)  
Backing Paper Release Bar  
Fig. 8-8  
Backing Paper Holder  
9. Turn the head lever to the proper position depending on the used media. (Refer to Fig. 7-1)  
1: Labels or thin tag paper  
2: Thick tag paper  
CAUTION: When using labels ensure that the head lever is set to position 1.  
10. Close the top and right side covers.  
E8-5  
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9. INSERTING THE OPTIONAL FLASH MEMORY CARD  
9. INSERTING THE OPTIONAL FLASH MEMORY CARD  
9. INSERTING THE OPTIONAL FLASH MEMORY CARD  
WARNING!  
Turn the power OFF when inserting or removing the flash memory card.  
CAUTION:  
Toprotectmemorycards,dischargestaticelectricityfromyourbodybytouchingtheprinterrear  
cover prior to touching the memory cards.  
1. Turn the power off.  
2. Insert the flash memory card into the memory card slot on the rear of the printer.  
3. Turn the power on.  
Flash Memory Card  
Fig. 9-1  
NOTES: 1. Be sure to protect a flash memory card when not in use in the printer by putting it in it’s  
protective cover.  
2. Do not subject the card to any shocks or excessive forces.  
3. Do not expose the card to extremes of heat by either storing in direct sunlight or close to  
a heater.  
4. Do not expose the card to excessive humidity by wiping it with a wet cloth or storing it in  
a damp place.  
5. Before inserting or removing the card, make sure that the power switch is turned off.  
6. The following flash cards can be used. (The 1MB-card is read only and the 4MB card can  
read/write.)  
Maker code  
1CH  
Capacity  
Maker  
Type  
Device code  
D0H  
1M Byte Maxell  
EF-1M-TB AA  
MF81M1-GBDAT01  
EF-4M-TB CC  
EF-4M-TB DC  
FL04M-15-11119-03  
IMC004FLSA  
Mitsubishi  
B0H  
04H  
01H  
89H  
4M Byte Maxell  
Maxell  
88H  
ADH  
Centennial Technologies INC.  
INTEL  
A2H  
A0H  
Simple TECHNOLOGY  
Mitsubishi  
STI-FL/4A  
MF84M1-G7DAT01  
FJN-004M6C  
PC Card KING MAX  
PC Card  
89H  
FJP-004M6R  
E9-1  
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10. CARE/HANDLING OF THE MEDIA AND RIBBON  
10. CARE/HANDLING OF THE MEDIA AND RIBBON  
10. CARE/HANDLING OF THE MEDIA AND RIBBON  
CAUTION:  
Be sure to read carefully and understand the Supply Manual. Use only media and ribbon  
which meet specified requirements. Use of non-specified media and ribbon may shorten the  
head life and result in problems with bar code readability or print quality. All media and ribbon  
should be handled with care to avoid any damage to the media, ribbon or printer. Read the  
following guideline carefully.  
Do not store the media and ribbon for longer than the manufactures recommended shelf life.  
Store media rolls on the flat end, do not store them on the curved sides as this might flatten that side  
causing erratic media advance and poor print quality.  
Store the media in plastic bags and always reseal after opening. Unprotected media can get dirty  
and the extra abrasion from the dust and dirt particles will shorten the print head life.  
Store the media and ribbon in a cool, dry place. Avoid areas where they would be exposed to direct  
sunlight, high temperature, high humidity, dust or gas.  
The thermal paper used for direct thermal printing must not have the specifications which exceed  
Na+ 800 ppm, K+ 250 ppm and CL- 500 ppm.  
Some ink used on pre-printed labels may contain ingredients which shorten the print head’s product  
life. Do not use labels pre-printed with ink which contain hard substances such as carbonic calcium  
(CaCO3) and kaolin (Al2O3, 2SiO2, 2H2O).  
For further information please contact your local distributor or your media and ribbon manufacturer.  
E10-1  
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11.1 CLEANING  
11. GENERAL MAINTENANCE  
11. GENERAL MAINTENANCE  
WARNING!  
1. Be cafeful when handling the print head as it becomes very hot.  
2. Care must be taken not to injure yourself with the printer paper cutter.  
3. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing,  
etc., be drawn into the moving parts, push the switch in the “OFF” position to  
stop movement.  
4. To avoid injury, be careful not to catch or jam your fingers while opening  
or closing the cover.  
11.1 CLEANING  
WARNING!  
1. Be sure to disconnect the power cord prior to performing any maintenance.  
2. Do not use any tool that may damage the print head.  
3. DO NOT POUR WATER directly onto the printer.  
Tohelpretainthehighqualityandperformanceofyourprinteritshouldberegularlycleaned. Thegreater  
the usage of the printer, the more frequent the cleaning. (i.e. low usage=weekly : high usage=daily).  
1. Turn the power off.  
2. Open the top cover and right side cover.  
3. Turn the head lever to raise the print head.  
4. Remove the ribbon and media.  
5. Clean the element of print head with print head cleaner.  
6. Clean the platen with an alcohol moistened cloth.  
Print Head  
Element  
Print Head  
Platen  
Print Head Cleaner  
(24089500013)  
Element  
Fig. 11-1  
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11.1 CLEANING  
11. GENERAL MAINTENANCE  
7. Turn the pinch roller lever to the right.  
8. Remove the white screw and detach the ribbon end sensor plate.  
White Screw  
Stud  
Stud  
Ribbon End Sensor Plate  
Pinch Roller Lever  
Fig. 11-2  
NOTE: Wheninstallingtheribbonendsensorplate,besuretofitbothstudsinthenotchesoftheribbon  
end sensor plate.  
9. Remove the pinch roller block, then clean the roller belt and feed roller with cloth moistened by  
alcohol.  
Roller Belt  
Pinch Roller Block  
Feed Roller  
Fig. 11-3  
10. Reassemble the pinch roller block in the reverse order of removal.  
E11-2  
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11.2 UNDER THE MEDIA GUIDES  
11. GENERAL MAINTENANCE  
11.2 UNDER THE MEDIA GUIDES  
1. Remove the Media Guides.  
Screw  
Media Guide  
Screw  
Media Guide  
Fig. 11-4  
2. Remove the jammed Media.  
3. Clean “dust and glue” on the Media Guides with a soft cloth moistened with alcohol.  
4. Remount the Media guides using the screws.  
NOTE: Be careful NOT TO LOSE the screw.  
11.3 COVERS AND PANELS  
Thecoversshouldbecleanedbywipingwithadryclothoraclothslightlydampenedwithamilddetergent  
solution.  
NOTE: Clean printer cover with an electrostatic free cleaner for automated office equipment.  
WARNING!  
1. DO NOT POUR WATER directly onto the printer.  
2. DO NOT APPLY cleaner or detergent directly onto any cover or panel.  
3. NEVER USE THINNER OR OTHER VOLATILE SOLVENT on the plastic covers.  
4. DO NOT clean the panel covers or the supply window with alcohol as it may cause them to  
discolor, loose their shape or develop structural weakness.  
E11-3  
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11.4 REMOVING JAMMED MEDIA  
11. GENERAL MAINTENANCE  
11.4 REMOVING JAMMED MEDIA  
1. Turn the power off.  
2. Open the top cover, and right side cover.  
3. Turn the head lever to position “OPEN, “ then release the head lock plate.  
4. Remove the white screw, unclamp and disconnect the connector of the media guide plate, and then  
detach the media guide plate. (See Fig. 12-5.)  
5. Remove the ribbon and media.  
6. Remove the jammed media. DO NOT USE any sharp implement or tool as these could damage the  
printer.  
7. Clean the print head and platen, then remove any further dust or foreign substances.  
8. Place the portion  
of the media guide plate on the media sensor. Secure the media guide plate  
Connector  
with the white screw.  
Media Sensor  
Media Guide Plate  
Clamp  
Media Guide Plate  
White Screw  
(24741710304)  
Fig. 11-5  
9. Media jams in the cutter unit can be caused by wear or residual glue from label stock on the cutter.  
Do not use none specified media in the cutter. If you get frequent jams in the cutter contact your  
Authorized Service representative.  
E11-4  
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11.4 REMOVING JAMMED MEDIA  
11. GENERAL MAINTENANCE  
Cleaning the Cutter Unit  
WARNING!  
1. Be sure to turn the power off before cleaning the cutter unit.  
2. The cutters are sharp and care should be taken not to injure yourself when cleaning.  
1. Loosen two screws and remove the cutter cover.  
2. Remove the white screw and media guide.  
3. Remove the jammed paper and trash.  
4. Clean the cutter with dry cloth.  
Screw  
Media Guide  
White Screw  
Fixed Cutter  
Cutter Cover  
Cutter Unit  
Swing Cutter  
Fig. 11-7  
5. Assembling is reverse order of removal.  
Cleaning the strip unit  
WARNING!  
Be sure to turn the power off before cleaning the strip unit.  
1. Lower the backing paper release bar to remove the jammed media.  
2. Clean the strip roller and backing paper holder with ethyl alcohol.  
Strip Roller  
Backing Paper Holder  
Fig. 11-8  
Backing Paper Release Bar  
E11-5  
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11.5 THRESHOLD SETTING  
11. GENERAL MAINTENANCE  
11.5 THRESHOLD SETTING  
For the printer to maintain a constant print position it uses the transmissive sensor to detect the gap  
between labels by measuring the amount of light passing through the media. When the media is pre-  
printed, the darker (or more dense) inks can interfere with this process causing paper jam errors. To get  
around this problem a minimum threshold can be set for the sensor in the following way.  
Threshold setting procedure  
Turn the power ON.  
(1) The printer is in stand-by.  
(2) Load a media roll in the usual way.  
O N L I N E  
(3) Press the [PAUSE] key.  
PAUSE  
P A US E  
(4) The printer enters the pause mode.  
(5) Press and hold the [PAUSE] key for at least 3  
seconds in the pause state.  
PAUSE  
FEED  
T RA N S M I S S I V E  
R EF L E C T I V E  
T RA N S M I S S I V E  
T RA N S M I S S I V E  
P A US E  
(6) The sensor type is displayed.  
(7) Press the [FEED] key.  
(8) Thereflectivesensor(blackmarksensor)isselected.  
(9) Press the [FEED] key again.  
FEED  
(10) Thetransmissivesensor(feedgapsensor)isselected.  
(11) Press and hold the [PAUSE] key.  
(12) The media is advanced until the [PAUSE] key is  
released.  
(13) Release the [PAUSE]key when more than 1.5 labels  
(tags) are advanced.  
PAUSE  
(Threshold setting is completed by this operation.)  
(14) Press the [RESTART] key.  
RESTART  
Command  
(15) The printer is in stand-by.  
O N  
L
I N E  
(16) Send an issue command from the PC to the printer.  
O N L I N E  
NOTES:  
1. If the [PAUSE] key is released within 3 seconds whilst in pause state, paper will not feed.  
2. Failure to feed more than 1.5 to 2 labels may result in an incorrect threshold setting.  
3. While the print head is raised, the [PAUSE] key does not work.  
4. Error such as paper end and cutter error are not detected during paper feed.  
5. Selecting the transmissive sensor (for pre-printed labels) within software commands allows the printer to  
detect the proper print start position correctly even when using pre-printed labels.  
6. If the printer continues to print out of position after setting the threshold, adjust the feed gap sensor in the  
system mode. Reset the threshold again. Make sure that the transmissive sensor (for pre-printed labels) is  
selected in the feed and issue commands.  
E11-6  
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12. TROUBLESHOOTING  
12. TROUBLESHOOTING  
12. TROUBLESHOOTING  
WARNING!  
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn  
the power off, unplug the printer, then contact your TOSHIBA TEC representative for assistance.  
Solution  
Error Message  
Problem  
1. Re-fit the media correctly.  
PAPER JAM  
1. The media is not fitted correctly.  
Press the RESTART key.  
∗∗∗∗  
2. Remove the cause of the jam and  
replace the media correctly.  
2. The media path is jammed and does not  
feed smoothly.  
Press the RESTART key.  
3. Turn the power off then on again.  
Select the correct sensor.  
Feed the media.  
3. Theinstalledmediatypedoesnotmatch  
the selected sensor.  
4. Adjust the sensor position.  
4. The black mark position on the media  
does not match the sensor position.  
Press the RESTART key.  
5. Turn the power off then on again.  
Set the correct media size.  
5. The installed media size is different from  
the programmed size.  
Feed the media.  
6. Set the threshold (see page 12-6).  
Else  
6. The feed gap sensor cannot see the  
difference between the print area and  
the gap.  
Turn the power off and call your  
AuthorizedServicerepresentative.  
Lowertheprintheadorraisethepinch  
roller lever.  
Press the RESTART key.  
HEAD OPEN  
Feed or printing has been attempted while  
∗∗∗∗ the print head is raised or the pinch roller  
lever is depressed.  
Load new media.  
Press the RESTART key.  
NO PAPER  
NO RIBBON  
The media has run out.  
∗∗∗∗  
Load a new ribbon.  
The ribbon has run out.  
Press the RESTART key.  
∗∗∗∗  
E12-1  
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12. TROUBLESHOOTING  
12. TROUBLESHOOTING  
Error Message  
Problem  
Solution  
EXCESS HEAD The print head is too hot.  
TEMP.  
Turn the power off and decrease the  
print head temperature.  
HEAD ERROR  
This message is displayed when sending  
1. Restart the printing by pressing  
the RESTART key.  
2. Replace the print head.  
the head broken check command ([ESC]  
HD001 [LF] [NUL]) and the print head has a  
broken element.  
RIBBON ERROR There is a fault with the ribbon sensor.  
Turn the power off. Contact your  
Authorized Service representative.  
∗∗∗∗  
CUTTER ERROR Media is jammed in the cutter.  
Remove the jammed media and  
feed the undamaged media through  
the cutter.  
∗∗∗∗  
Press the RESTART key.  
Else  
Turn the power off and contact your  
Authorized Service representative.  
FLASH WRITE  
ERROR  
An error has occurred when loading data  
onto a flash memory card or ATA card.  
1. Turn the power off, re-seat the flash  
memory card or ATA card and try  
again.  
2. Replace the flash memory card  
or ATA card and retry.  
3. Turn the power off and contact  
your Authorized Service  
representative.  
1. Turn the power off, re-seat the flash  
memory card or ATA card and try  
again.  
FORMAT  
ERROR  
An error has occurred while formatting a  
flash memory card or ATA card.  
2. Replace the flash memory card  
or ATA card and retry.  
.
3. Turn the power off and contact  
your Authorized Service  
representative.  
Replace the card with a new one  
and re-send data.  
FLASH  
No more data can be saved in the flash  
MEMORY FULL memory card or ATA card.  
(In case of flash memory card, only  
1MB and 4MB cards can be used.  
Turn the power off then on again or  
press the RESTART key.  
Check the program data.  
COMMUNICATION A communication error has occurred with  
ERROR  
the host.  
Call your Authorized Service  
representative if necessary.  
E12-2  
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12. TROUBLESHOOTING  
12. TROUBLESHOOTING  
Error Message  
Solution  
Problem  
Correct the command and re-send it  
again.  
example)  
PC001;0A00,  
Whenanerrorisdetectedinacommand20  
bytes of the command are displayed.  
(ESC, LF, NUL are not displayed.)  
Command error  
0300, 2, 2  
Turn the power off then on again. If  
the problem still exists turn the power  
off and contact your Authorized Ser-  
vice representative.  
Other Error  
Message  
Hardware or software trouble.  
NOTE: If an error is not cleared by pressing the RESTART key, the power must be switched off  
then on again.  
After the power has been switched off and on, all print data in the printer is cleared.  
**** denotes a remaining count of unprinted labels.  
Problem  
No print.  
Solution  
1. Check that the media and the ribbon is loaded correctly.  
2. Check whether the print head is set correctly or not.  
3. Check the cabling between the printer and the host.  
Dots missing in the  
print.  
Dirty print head. Clean the print head.  
Call your Authorized Service representative if necessary.  
Unclear (or blurred)  
printing.  
1. Dirty print head. Clean the print head.  
2. Bad or faulty ribbon. Replace ribbon.  
3. Poor media quality. Change media type.  
Power does not come  
on.  
1. Plug power cord into an AC socket.  
2. Check the circuit breakers or fuses.  
3. Plug another appliance into the AC socket to check if there is power  
supplied.  
Call your Authorized Service representative if necessary.  
Printer does not cut.  
Check for a paper jam in the cutter.  
Call your Authorized Service representative if necessary.  
You see a raised nap  
where the media has  
been cut.  
1. Clean the cutter blades.  
2. The blades are worn.  
Call your Authorized Service representative.  
E12-3  
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PRINTED IN JAPAN  
EO1-33016  
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