Toshiba Printer B 570 QQ SERIES User Manual
TEC Thermal Printer  
B-570-QQ SERIES  
Owner’s Manual  
Table of Contents  
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EM1-33035  
Safety Summary  
Safety Summary  
Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions  
necessary for safe handling are included in this manual. All warnings and cautions contained in this  
manual should be read and understood before handling or maintaining the equipment.  
Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified  
using the procedures described in this manual, turn off the power, unplug the machine, then contact your  
authorized TOSHIBA TEC representative for assistance.  
Meanings of Each Symbol  
This symbol indicates warning items (including cautions).  
Specific warning contents are drawn inside the symbol.  
(The symbol on the left indicates a general caution.)  
This symbol indicates prohibited actions (prohibited items).  
Specific prohibited contents are drawn inside or near the symbol.  
(The symbol on the left indicates “no disassembling”.)  
This symbol indicates actions which must be performed.  
Specific instructions are drawn inside or near the symbol.  
(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)  
This indicates that there is the risk of death or serious injury if the  
machines are improperly handled contrary to this indication.  
WARNING  
specified AC voltage  
is prohibited.  
Any other than the  
Do not use voltages other than the  
voltage (AC) specified on the rating  
plate, as this may cause fire or  
electric shock.  
Do not plug in or unplug the power  
cord plug with wet hands as this may  
cause electric shock.  
Prohibited  
Prohibited  
Prohibited  
If the machines share the same  
outlet with any other electrical  
appliances which consume large  
amounts of power, the voltage will  
fluctuate widely each time these  
appliances operate. Be sure to  
provide an exclusive outlet for the  
machine as this may cause the  
machines to malfunction.  
Do not place metal objects or  
water-filled containers such as flower  
vases, flower pots or mugs, etc. on  
top of the machines. If metal objects  
or spilled liquid enter the machines,  
this may cause fire or electric  
shock.  
Prohibited  
Do not insert or drop metal,  
flammable or other foreign objects into  
the machines through the ventilation  
slits, as this may cause fire or electric  
shock.  
Do not scratch, damage or modify  
the power cords. Also, do not place  
heavy objects on, pull on, or exces-  
sively bend the cords, as this may  
cause fire or electrical shock.  
Prohibited  
Disconnect  
the plug.  
Continued use of the machines in an  
abnormal condition such as when the  
machines are producing smoke or  
strange smells may cause fire or elec-  
tric shock. In these cases, immedi-  
ately turn off the power switches and  
disconnect the power cord plugs from  
the outlet. Then, contact your author-  
ized TOSHIBA TEC representative for  
assistance.  
Disconnect  
the plug.  
If the machines are dropped or their  
cabinets damaged, first turn off the  
power switches and disconnect the  
power cord plugs from the outlet, and  
then contact your authorized  
TOSHIBA TEC representative for  
assistance. Continued use of the  
machine in that condition may cause  
fire or electric shock.  
(i)  
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EM1-33035  
Safety Summary  
Disconnect  
the plug.  
Disconnect  
the plug.  
If foreign objects (metal fragments,  
water, liquids) enter the machines,  
first turn off the power switches and  
disconnect the power cord plugs from  
the outlet, and then contact your  
authorized TOSHIBA TEC repre-  
sentative for assistance. Continued  
use of the machine in that condition  
may cause fire or electric shock.  
When unplugging the power cords,  
be sure to hold and pull on the plug  
portion. Pulling on the cord portion  
may cut or expose the internal wires  
and cause fire or electric shock.  
Connect a  
grounding  
wire.  
No disassem-  
bling.  
Ensure that the equipment is  
properly grounded. Extension cables  
should also be grounded. Fire or  
electric shock could occur on  
mproperly grounded equipment.  
Do not remove covers, repair or  
modify the machine by yourself. You  
may be injured by high voltage, very  
hot parts or sharp edges inside the  
machine.  
This indicates that there is the risk of personal Injury or damage to  
CAUTIONobjects if the machines are improperly handled contrary to this indication.  
Precautions  
The following precautions will help to ensure that this machine will continue to function correctly.  
•
Try to avoid locations that have the following adverse conditions:  
*
*
Temperatures out of the specification  
Shared power source  
*
*
Direct sunlight  
Excessive vibration  
*
*
High humidity  
Dust/Gas  
•
The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild  
detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic  
covers.  
•
•
USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.  
DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high tem-  
peratures, high humidity, dust, or gas.  
•
•
•
Ensure the printer is operated on a level surface.  
Any data stored in the memory of the printer could be lost during a printer fault.  
Try to avoid using this equipment on the same power supply as high voltage equipment or equip-  
ment likely to cause mains interference.  
•
•
•
Unplug the machine whenever you are working inside it or cleaning it.  
Keep your work environment static free.  
Do not place heavy objects on top of the machines, as these items may become unbalanced and fall  
causing injury.  
•
Do not block the ventilation slits of the machines, as this will cause heat to build up inside the  
machines and may cause fire.  
•
•
•
Do not lean against the machine. It may fall on you and could cause injury.  
Care must be taken not to injure yourself with the printer paper cutter.  
Unplug the machine when it is not used for a long period of time.  
Request Regarding Maintenance  
•
Utilize our maintenance services.  
After purchasing the machine, contact your authorized TOSHIBA TEC representative for assistance  
once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the  
machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid  
rainy seasons.  
•
•
Our preventive maintenance service performs the periodic checks and other work required to  
maintain the quality and performance of the machines, preventing accidents beforehand.  
For details, please consult your authorized TOSHIBA TEC representative for assistance.  
Using insecticides and other chemicals  
Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or  
other parts to deteriorate or cause the paint to peel.  
(ii)  
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EM1-33035  
TABLE OF CONTENTS  
Page  
1. INTRODUCTION.............................................................................. 1-1  
1.1 Applicable Model ..................................................................................... 1- 5  
1.2 Accessories ............................................................................................. 1- 5  
2. SPECIFICATIONS ........................................................................... 2-1  
2.1 Printer ...................................................................................................... 2- 1  
2.2 Options .................................................................................................... 2- 2  
2.3 Media....................................................................................................... 2- 3  
2.4 Ribbon ..................................................................................................... 2- 3  
3. OVERVIEW ...................................................................................... 3-1  
3.1 Front/Rear View....................................................................................... 3- 1  
3.2 Operation Panel ...................................................................................... 3- 1  
4. DIP SWITCH FUNCTIONS .............................................................. 4-1  
5. INSTALLING THE PRINTER ........................................................... 5-1  
6. LOADING THE MEDIA .................................................................... 6-1  
7. LOADING THE RIBBON ................................................................. 7-1  
8. INSERTING THE OPTIONAL FLASH MEMORY CARD................. 8-1  
9. CARE/HANDLING OF THE MEDIA AND RIBBON......................... 9-1  
10. GENERAL MAINTENANCE .......................................................... 10-1  
10.1 Cleaning ................................................................................................ 10- 1  
10.2 Covers and Panels ................................................................................ 10- 1  
10.3 Removing Jammed Paper ..................................................................... 10- 2  
10.4 Threshold Setting .................................................................................. 10- 4  
10.5 Auto Ribbon Saving Mode .................................................................... 10- 5  
11. TROUBLESHOOTING................................................................... 11-1  
CAUTION:  
1. This manual may not be copied in whole or in part without prior written permission of  
TOSHIBA TEC.  
2. The contents of this manual may be changed without notification.  
3. Please refer to your local Authorized Service representative with regard to any queries  
you may have in this manual.  
Copyright © 1999  
by TOSHIBA TEC CORPORATION  
All Rights Reserved  
570 Ohito, Ohito-cho, Tagata-gun, Shizuoka-ken, JAPAN  
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EM1-33035  
1. INTRODUCTION  
1.1 Applicable Model  
1. INTRODUCTION  
Thank you for choosing the TEC B-570 series thermal/transfer printer. This new generation high  
performance/quality printer is equipped with the latest hardware including the newly developed high  
density (12 dots/mm, 306 dots/inch) near edge print head. This will allow very clear print at a maximum  
speedof203.2mm/sec.(8inches/sec.). Otherstandardfeaturesincludeanautomaticribbonsaver,abuilt-  
in rewinder/strip mechanism and an internal media supply spool.  
This manual contains general set-up and maintenance information and should be read carefully to help  
gain maximum performance and life from your printer. For most queries please refer to this manual and  
keep it safe for future reference.  
1.1 Applicable Model  
•
B-572-QQ  
Model name description  
B - 5 7 2 - Q Q  
QQ: North America  
2: Thermal direct/Thermal transfer  
1.2 Accessories  
Head Cleaner  
(24089500013)  
Unpacking Procedure  
Power Cord  
Owner's Manual  
(EM1-33035)  
PRINT HEAD CLEANER  
Screw  
(SM-4x6B)  
Quality control report  
Rewinder guide plate  
(FMBD0034501)  
1-1  
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EM1-33035  
2.1 Printer  
2. SPECIFICATIONS  
2. SPECIFICATIONS  
2.1 Printer  
Model  
B-570-QQ  
Item  
Supply voltage  
AC 100V ~ 120V +10%, -15%, 50/60Hz +2Hz, -2Hz  
2A, 198W maximum (standby: 500mA, 51W maximum)  
5°C ~ 40°C  
Power consumption  
Operating temperature range  
Relative humidity  
Print head  
Printing methods  
Print speeds  
25% ~ 85%RH (no condensation)  
Thermal print head 12 dots per mm (306 dots per inch)  
Thermal direct or Thermal transfer  
76.2 mm/sec. (3 inch/sec.), 127 mm/sec. (5 inch/sec.),  
203.2 mm/sec. (8 inch/sec.),  
Maximum print width  
Dispensing modes  
127.5 mm (5.02 inches)  
Batch (Continuous), Strip (On-demand) and Cut modes  
(Cut mode is only available when optional cutter is fitted.)  
20 characters x 1 line  
291 mm (width) x 460 mm (depth) x 308 mm (height)  
19 kg (without media and ribbon)  
Message display  
Dimensions  
Weight  
Available bar code types  
JAN8, JAN13, EAN8, EAN8+2digits, EAN8+5digits  
EAN13, EAN13+2digits, EAN13+5digits  
UPC-E, UPC-E+2digits, UPC-E+5digits  
UPC-A, UPC-A+2digits, UPC-A+5 digits  
MSI, ITF, NW-7, CODE39, CODE93, CODE128, EAN128  
PDF417, DATA MATRIX, Industrial 2 to 5  
Fonts  
Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size),  
Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes),  
OCR (2 types), Writable characters (40 types), Outline font (1 type)  
0°, 90°, 180°, 270°  
Rotations  
Standard interface  
Serial interface (RS-232C)  
Parallel interface (Centronics)  
Expansion I/O interface  
Flash memory card interface  
2.2 Option  
Option Name  
Type  
Source  
Usage  
Cutter module  
B-4205-QM  
B-4905-FF-QM  
See NOTE 1.  
See NOTE 1.  
A stop and cut swing cutter  
Fanfold paper guide  
module  
This is a paper guide exclusively used for  
fanfold paper.  
Attaching it in place of the standard paper  
guide allows the printer to print on fanfold  
paper.  
D-RAM PC board  
Flash memory card  
See NOTE 2.  
See NOTE 3.  
FMBC0067801  
A2MBRAMupgradewhichenhancesthe  
image handling capability of the printer.  
A flash ROM card (1MB and 4MB) for  
storing logos, writable characters and for-  
mats.  
NOTES: 1. Available from your nearest TOSHIBA TEC representative or TOSHIBA TEC Head Quarters.  
2. Available from TOSHIBA TEC Parts Center.  
3. When purchasing flash memory card locally, select one having the specifications described at page  
8-1.  
2-1  
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EM1-33035  
2.3 Media  
2. SPECIFICATIONS  
Refer to the following  
NOTE 2.  
Tag paper  
2.3 Media  
Label  
Black Mark  
Black Mark  
(on reverse side)  
(on reverse side)  
I
I
Stop  
position  
Stop  
position  
Tag paper  
E
F
Cut  
position  
Cut  
position  
Reference  
coordinate  
Reference  
coordinate  
1
A
J
A
1
H
B
H
Reference  
coordinate  
Reference  
coordinate  
2
2
G
D
C
Feed direction  
G
C
Fig. 2-1  
[Unit : mm]  
Label dispensing mode  
Cut mode  
Strip mode  
Batch mode  
10.0 ~ 999.0  
Item  
Label: 38 ~ 999.0  
Tag: 25.4 ~ 999.0  
25.0 ~993.0  
A : Span of one label/tag  
25.4 ~ 999.0  
8.0 ~ 997.0  
2.0 ~ 20.0  
B : Label/tag length  
C : Width including backing paper  
D : Label width  
23.4 ~ 997.0  
50.8 ~ 140.0  
47.8 ~ 137.0  
2.0 ~ 20.0  
6.0 ~ 20.0  
E : Gap length  
F : Black mark length (Tag paper)  
2.0 ~ 10.0  
G : Effective print width  
Label Standard  
H :  
10.0 ~ 128.0  
21.4 ~ 298.6  
21.4 ~ 995.0  
23.4 ~ 298.6  
23.4 ~ 997.0  
1.0  
23.0 ~ 298.6  
23.0 ~ 991.0  
234.0 ~ 298.6  
23.4 ~ 997.0  
6.0 ~ 298.6  
6.0 ~ 995.0  
8.0 ~ 298.6  
8.0 ~ 997.0  
Max. memory  
TAG Standard  
Max. memory  
Effective print  
length  
I : Print speed up/slow down area  
J : Black mark length (Label)  
Maximum effective length Standard  
Refer to the following NOTE 2.  
149.3  
for on the fly issue  
Outer roll diameter  
Max. memory  
661.3  
ø200 Max.  
Label  
Tag  
Thickness  
0.13 ~ 0.17  
0.15 ~ 0.29  
NOTES:  
1. The media specification other than above are unchanged.  
2. When marking black marks on label rolls, the following requirements must be satisfied.  
When the gap length is less than 4 mm:  
The black mark length should be longer than the gap length.  
When the gap length is 4 mm or more:  
The black mark should not overlap the gap for more than 4 mm and the following label.  
2.4 Ribbon  
Spool type  
68mm~134mm  
600 m  
Type  
Width  
Length  
Outer diameter  
NOTES: 1. "On the fly issue" means that the printer can draw and  
print without stopping between labels.  
2. To ensure print quality and print head life use only  
TOSHIBA TEC specified media and ribbons.  
3. When using the cutter ensure that label length B plus  
inter label gap length E exceeds 35 mm. (i.e. label  
pitch should be greater that 35 mm.)  
ø90 mm (max.)  
4. When rewinding the media onto the take-up spool in  
batchmode,themax.outerrolldiametershouldbe180  
mm.  
5. Use of rough media for the ribbon saving issue may  
cause ribbon smudges.  
2-2  
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EM1-33035  
3. OVERVIEW  
3.1 Front/Rear View  
3. OVERVIEW  
3.1 Front/Rear View  
Front View  
Rear View  
Top Cover  
Message Display (LCD)  
Memory Card Slot  
Supply Window  
Serial Interface  
Connector  
(RS-232C)  
Parallel I/F Connector  
(Centronics)  
Operation Panel  
Media Outlet  
Expansion I/O  
Interface Connector  
Power Switch  
0: OFF  
1: ON  
AC Power Inlet  
Fig. 3-1  
3.2 Operation Panel  
MESSAGE DISPLAY (LCD)  
Displays messages in the language selected by DIP switch.  
When power is turned on and it is ready to print, "ON LINE" is  
displayed.  
POWER LED (Green)  
Lights when the power is turned on.  
ON-LINE LED (Green)  
1) Flashes when communicating with a host computer.  
2) On while printing.  
ERROR LED (Red)  
Lights when a communication error occurs, when the media/  
ribbon ends or the printer does not operate correctly.  
FEED key  
Feeds paper.  
RESTART key  
Fig. 3-2  
Resets the printer when paused or when an error occurs.  
Used to set the threshold. (Refer to page 10-4)  
PAUSE key  
Pauses printing.  
Message display shows "PAUSE" and an unprinted count.  
Used to set the threshold. (Refer to page 10-4)  
3-1  
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EM1-33035  
4. DIP SWITCH FUNCTIONS  
4. DIP SWITCH FUNCTIONS  
4. DIP SWITCH FUNCTIONS  
The DIP switches are located to the right of the supply shaft.  
Supply Shaft  
Ribbon Shaft  
WARNING:  
TurnthePOWEROFFbeforeswitchingthefunctions.  
(1) DIP SW 2  
Function  
ON/OFF  
2
No.  
1
1
Transmission speed  
OFF  
ON  
OFF  
ON  
OFF  
OFF  
ON  
2400 BPS  
4800 BPS  
9600 BPS  
19200 BPS  
1 bit  
2 bit  
7 bit  
8 bit  
without  
with  
2
ON  
OFF  
Stop bit length  
Data length  
3
4
5
6
ON  
OFF  
ON  
OFF  
ON  
Fig. 4-1  
Parity check  
OFF  
ON  
EVEN  
ODD  
Parity check (effective when DIP  
SW #5 is set to ON.)  
7
8
OFF  
OFF  
OFF  
XON/XOFF(No XON is output at the power on time.)  
(XOFF is output at the power off time.)  
READY/BUSY (DTR)  
Data protocol  
ON  
7
8
(No XON is output at the power on time.)  
(No XOFF is output at the power off time.)  
READY/BUSY (RTS)  
(No XON is output at the power on time)  
(No XOFF is output at the power off time.)  
XON/XOFF + READY/BUSY  
(XON is output at the power on time.)  
(XOFF is output at the power off time.)  
XON/XOFF(XON is output at the power on time.)  
(XOFF is output at the power off time.)  
OFF  
ON  
ON  
ON  
(2) DIP SW 1  
Function  
Auto ribbon save function  
ON/OFF  
OFF  
ON  
No.  
1
Without  
With  
2
3
4
English  
German  
French  
Language to display LCD error  
message  
OFF  
ON  
OFF  
ON  
OFF  
ON  
OFF  
ON  
OFF  
OFF  
ON  
OFF  
OFF  
OFF  
OFF  
ON  
ON  
ON  
ON  
2
3
4
Dutch  
ON  
Spanish  
Japanese  
Italian  
Not used  
Without  
With  
Without  
With  
Must be set to OFF.  
OFF  
OFF  
ON  
ON  
OFF  
ON  
OFF  
ON  
OFF  
ON  
OFF  
ON  
Auto media feed after a cut issue  
(See page 6-5)  
Use of the built-in rewinder/Head up  
function in cut mode Refer to Note 2.  
5
6
7
8
Must be set to OFF.  
NOTES: 1. The shaded settings are the factory default settings. "OFF" means "OPEN".  
2. The DIP switch #1-6 functions in accordance with equipment to be used.  
3. If you would like to switch to READY/BUSY (DTR) or to READY/BUSY (RTS) of data protocol,  
please contact your authorized TOSHIBA TEC representative.  
4-1  
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EM1-33035  
5. INSTALLING THE PRINTER  
5.1 INSTALLING THE PRINTER  
5. INSTALLING THE PRINTER  
Connecting the Power Cord and Cables  
WARNING!  
Turn the POWER SWITCH to OFF before connecting the power cord or cables.  
Serial I/F Cable (RS-232C)  
Expansion I/O Cable  
Parallel I/F Cable (Centronics)  
Power Cord  
Fig. 5-1  
NOTE: Only the power cord is provided with this product. If using another cable, it should conform to  
the following specifications. For more details, please contact your local TOSHIBA TEC  
service representative.  
Centronics Interface (36 pins, Male)  
Printer-Side Connector Pin Signals  
RS-232C Interface  
Expansion I/O Interface (24 pins, Male)  
Printer-Side Connector Pin Signals  
DB-25S (25 pins, Male,  
Metric screw type)  
DB-9P  
Connector to PC  
Connector to Printer  
PIN No.  
Signal  
Shield  
RXD  
TXD  
CTS  
RTS  
DTR  
GND  
DSR  
PIN No.  
Signal  
N.C.  
RXD  
TXD  
DTR  
GND  
DSR  
RTS  
CTS  
N.C.  
1
2
3
4
5
6
7
20  
1
2
3
4
5
6
7
8
9
5-1  
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6. LOADING THE MEDIA  
6. LOADING THE MEDIA  
6. LOADING THE MEDIA  
WARNING:  
1. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn  
into the moving parts, push the switch in the “OFF” position to stop movement.  
2. To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.  
The printer prints both labels and tags.  
1. Turn off the power and open the top cover.  
2. Turn the head lever to position 3, then release the ribbon shaft holder plate.  
Top Cover  
Ribbon Shaft Holder Plate  
Head Lever  
Fig. 6-1  
NOTES: 1.When the head lever is turned to position 2, the print head is raised.  
2.When the head lever is turned to position 3, the print head and the pinch roller are raised.  
3.To allow printing the head lever must be set to position 1. (This ensures that the print head  
and the pinch roller are closed.)  
3. Turn the locking ring counter clockwise and remove the supply holder from the supply shaft.  
NOTE: Donotturntheforcethelockingringtoofarcounterclockwiseoritmaycomeoffthesupplyholder.  
Supply Shaft  
Locking Ring  
Supply Holder  
Fig. 6-2  
6-1  
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6. LOADING THE MEDIA  
6. LOADING THE MEDIA  
4. Put the media on the supply shaft.  
5. Pass the media around the damper, then pull the media towards the front of the printer.  
6. Insert the ridge of the supply holder into the groove of the supply shaft until the media is fixed. Then turn  
the locking ring clockwise to secure the supply holder. This will centre the media automatically.  
NOTE: Do not over tighten the locking ring of the supply holder.  
Groove Ridge  
Projection  
Damper  
Supply Holder  
Media  
Supply Shaft  
Fig. 6-3  
7. Insert the media into the paper holders of the media guide, adjust the media guides to the media width,  
and tighten the locking screw.  
8. Check that the media path through the printer is straight. The media should be centered under the print  
head.  
Media Guide  
Supply Holder  
Media Guide  
Media  
Paper Holder  
Paper Holder  
Print Head  
Media  
Locking Screw  
Fig. 6-4  
NOTE: When using the label rolled with labels facing outside, please remove the upper plates of both  
paper holders using the following procedure. Failure to do this may cause a paper jam error.  
If you have any questions, please contact your nearest TOSHIBA TEC service representative.  
6-2  
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EM1-33035  
6. LOADING THE MEDIA  
6. LOADING THE MEDIA  
■ Removing the paper holders' upper plates from the media guide  
1 Remove the two T-4x8 screws to detach the media guide from the printer.  
Media Guide  
Screw (T-4x8)  
Fig. 6-5  
2 RemovetheSM-3x6screwortheSM-3x8screwtodetachthepaperholders'upperplates from  
the media guide.  
(Right)  
(Left)  
Screw (SM-3x8)  
Paper Holder  
Screw (SM-3x6)  
Paper Holder  
Fig. 6-6  
3 Attach the media guide back in position.  
NOTE: Donotlosetheremovedupperplatesbecausetheyarerequiredwhenusingthelabelrolled  
with labels facing inside.  
9. Set the black mark/feed gap sensor to the correct position by turning the adjusting knob. Turning the  
knob right will move the sensor towards the center of the media while turning left will move it away from  
the center of the media.  
6-3  
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EM1-33035  
6. LOADING THE MEDIA  
6. LOADING THE MEDIA  
■ An easy way to set the black mark sensor position  
1 Pull the media about 500 mm out of the front of the printer, turn the media back on it's self and  
feed it under the print head past the sensor so that the black mark can be seen from above.  
2 Adjust the sensor position to that of the black mark (the upper hole indicates the position of the  
black mark sensor).  
Black Mark Sensor  
Black Mark  
Media  
(Feed Gap Sensor)  
Adjusting Knob  
Fig. 6-7  
NOTE: Make sure to set the sensor to detect the center of the black mark, otherwise a paper jam  
error could occur.  
■ Setting the feed gap sensor position  
1 Adjust the sensor to detect on the gap (the lower hole indicates the position of the feed gap  
sensor.)  
(Black Mark Sensor)  
Backing Paper  
Media  
Media  
Feed Gap Sensor  
Adjusting Knob  
Fig. 6-8  
6-4  
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EM1-33035  
6. LOADING THE MEDIA  
6. LOADING THE MEDIA  
10. The media is now loaded and the sensor position is set.  
Batch type:  
Media  
Fig. 6-9  
NOTE: Set the selection switch to the STANDARD/STRIP position. Improper setting can affect the print  
quality.  
Strip type:  
1 Remove enough labels from the leading edge media to leave 500 mm of backing paper  
exposed.  
2 Wind the backing paper onto the take-up spool and fix in position with the take-up clip.  
(Wind the paper counter clockwise around the spool as this is the direction it rotates.)  
3 Rotate the take-up spool anti-clockwise a few times to take up any slack in the backing paper.  
Media  
Take-up Spool  
Front Plate  
Black Screw  
Take-up Clip  
(HAA-0004001)  
Backing Paper  
Fig. 6-10  
NOTES: 1. The backing paper is easier to feed back to the take-up spool if the front plate is removed.  
2. When fitting the tace-up clip the longer side of the clip should be fitted into the shallow groove  
on the take-up spool.  
3. Set the selection switch to the STANDARD/STRIP position.  
6-5  
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EM1-33035  
6. LOADING THE MEDIA  
6. LOADING THE MEDIA  
Cutter type: Where a cutter is fitted load the media as standard and feed it through the cutter module.  
NOTES: 1. Besuretocutthebackingpaperoflabel. Cuttinglabelswillcausethegluetosticktothecutter,  
which may affect the cutter quality and shorten the cutter life.  
2. If the top edge of label winds onto the platen in cut issue, set the DIP SW 1-5 to ON.  
3. For the cutter type, the selection switch can be set to either position.  
Media Outlet  
Media  
Cutter Module  
Fig. 6-11  
Built-in rewinder type:  
1 Remove two black screws and front plate.  
2 Fit the rewinder guide plate to the tear-off bar, then attach it with the sems screws.  
Tear-off Bar  
Rewinder Guide Plate  
(FMBD0034501)  
SM-4x6B Sems Screw  
SM-4x6B Sems Screw  
SM-4x8 Sems Screw  
Adjustment Knob  
Fig. 6-12  
NOTES: Set the selection switch to the REWINDER position.  
3 Follow the procedure for strip type.  
4 Adjustment  
If the label skews when using built-in rewinder unit, turn the adjustment knob of the rewinder  
guide plate to correct the label feed. Clockwise turn moves the rewinder guide plate forward  
and counterclockwise moves it backward.  
* When labels skew to the right:  
Loosen the SM-4x8 sems screw with a philips-head screw driver. Turn the adjustment knob  
clockwise, and tighten the SM-4x8 screw when the rewinder guide plate is positioned  
correctly.  
* When labels skew to the left:  
Loosen the SM-4x8 screw with a phillips-head screw driver. Turn the adjustment knob  
counterclockwise, and tighten the SM-4x8 screw when the rewinder guide plate is posi-  
tioned correctly.  
6-6  
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EM1-33035  
7. LOADING THE RIBBON  
7. LOADING THE RIBBON  
7. LOADING THE RIBBON  
WARNING!  
1. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn  
into the moving parts, push the switch in the “OFF” position to stop movement.  
2. To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.  
There are two types of media available for printing on, these are standard media and direct thermal media  
(a chemically treated surface). DO NOT LOAD a ribbon when using a direct thermal media.  
1. When using a narrow width ribbon, slide the ribbon stoppers along the shafts to a position where the  
ribbon will be centered when it is fitted. When changing from a narrow width to a wider one rotate the  
ribbon stoppers by 90°, push them back to the correct position and then rotate back to lock.  
NOTE: When attaching the ribbon stoppers, fit them to the shafts with the pinchers facing into the printer.  
Ribbon Stopper  
(FMHC0008801)  
Ribbon Stopper  
(FMHC0008801)  
Fig. 7-1  
2. Leaving plenty of slack between the spools, fit the ribbon as shown below. When the ribbon is fitted it  
must be positioned over the ribbon sensor.  
3. Wind both shafts towards each other to tighten the ribbon.  
Ribbon Sensor  
Ribbon Shafts  
Ribbon  
Ribbon  
Fig. 7-2  
4. Reset the ribbon shaft holder plate by aligning it with the ribbon shaft.  
5. Turn the head lever clockwise to lower the print head.  
6. Close the top cover.  
7-1  
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EM1-33035  
8. INSERTING THE OPTIONAL FLASH MEMORY CARD  
8. INSERTING THE OPTIONAL FLASH MEMORY CARD  
8. INSERTING THE OPTIONAL FLASH MEMORY CARD  
WARNING!  
Turn the power OFF when inserting or removing the flash memory card.  
CAUTION:  
To protect memory cards, discharge static electricity from your body by touching the printer rear  
cover prior touching the memory cards.  
1. Turn the power off.  
2. Insert the flash memory card into the memory card slot at the rear of the printer.  
3. Turn the power on.  
Flash memory Card  
Fig. 8-1  
NOTES: 1. Be sure to protect a flash memory card when not in use in the printer by putting it in it's  
protective cover.  
2. Do not subject the card to any shocks or excessive forces.  
3. Do not expose the card to extremes of heat by either storing in direct sunlight or close to a  
heater.  
4. Donotexposethecardtoexcessivehumiditybywipingitwithawetclothorstoringitinadamp  
place.  
5. Before inserting or removing the card, make sure that the power switch is turned off.  
6. Thefollowingflashcardscanbeused. (The1MB-cardisreadonlyandthe4MBcardcanread/  
write.)  
Maker code  
1CH  
Capacity  
Maker  
Type  
Device code  
D0H  
1M Byte Maxell  
EF-1M-TB AA  
MF81M1-GBDAT01  
EF-4M-TB CC  
EF-4M-TB DC  
FL04M-15-11119-03  
IMC004FLSA  
Mitsubishi  
B0H  
04H  
01H  
89H  
4M Byte Maxell  
Maxell  
88H  
ADH  
Centennial Technologies INC.  
INTEL  
A2H  
Simple TECHNOLOGY  
Mitsubishi  
STI-FL/4A  
MF84M1-G7DAT01  
FJN-004M6C  
PC Card KING MAX  
Centennial Technologies INC.  
PC Card  
FL04M-20-11138-67  
FJP-004M6R  
89H  
A0H  
AAH  
Mitsubishi  
MF84M1-GMCAV01  
8-1  
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EM1-33035  
9. CARE/HANDLING OF THE MEDIA AND RIBBON  
9. CARE/HANDLING OF THE MEDIA AND RIBBON  
9. CARE/HANDLING OF THE MEDIA AND RIBBON  
CAUTION:  
Be sure to read carefully and understand the Supply Manual. Use only media and ribbon  
which meet specified requirements. Use of non-specified media and ribbon may shorten the  
headlifeandresultinproblemswithbarcodereadabilityorprintquality. Allmediaandribbon  
should be handled with care to avoid any damage to the media, ribbon or printer. Read the  
following guideline carefully.  
• Do not store the media and ribbon for longer than the manufactures recommended shelf life.  
• Store media rolls on the flat end, do not store them on the curved sides as this might flatten that side  
causing erratic media advance and poor print quality.  
• Store the media in plastic bags and always reseal after opening. Unprotected media can get dirty and  
the extra abrasion from the dust and dirt particles will shorten the print head life.  
• Store the media and ribbon in a cool, dry place. Avoid areas where they would be exposed to direct  
sunlight, high temperature, high humidity, dust or gas.  
• The thermal paper used for direct thermal printing must not have the specifications which exceed Na+  
800 ppm, K+ 250 ppm and CL- 500 ppm.  
• Some ink used on pre-printed labels may contain ingredients which shorten the print head's product life.  
Do not use labels pre-printed with ink which contain hard substances such as carbonic calcium (CaCO3)  
and kaolin (Al2O3, 2SiO2, 2H2O).  
For further information please contact your local distributor or your media and ribbon manufacturer.  
9-1  
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EM1-33035  
10. GENERAL MAINTENANCE  
10.1 Cleaning  
10. GENERAL MAINTENANCE  
WARNING!  
1. Be careful when handling the print head as it becomes very hot.  
2. Care must be taken not to injure yourself with the printer paper cutter.  
3. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn  
into the moving parts, push the switch in the “OFF” position to stop movement.  
4. To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.  
10.1 Cleaning  
To help retain the high quality and performance of your printer it should be regularly cleaned. The  
greatertheusageoftheprinter, themorefrequentthecleaning. (i.e. lowusage=weekly:highusage=daily).  
1. Turn the power off.  
2. Open the top cover.  
3. Turn the head lever to raise the print head.  
4. Remove the ribbon and media.  
5. Clean the element of print head with print head cleaner.  
6. Wipe the platen, feed roller and pinch roller with a cleaner moistened with alcohol.  
Remove dust or foreign substances from the internal part of the printer, if any.  
Element  
Print Head  
Pinch Roller  
Print Head  
Feed Roller  
Element  
Platen  
Print Head Cleaner  
(24089500013)  
Fig. 10-1  
WARNING!  
1. Be sure to disconnect the power cord prior ot performing any maintenance.  
2. Do not use any tool that may damage the print head.  
3. DO NOT POUR WATER directly onto the printer.  
10-1  
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EM1-33035  
10. GENERAL MAINTENANCE  
10.2 Covers and Panels  
10.2 Covers and Panels  
The covers should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent  
solution.  
NOTE: Clean the printer cover with an electrostatic free cleaner for automated office equipment.  
WARNING!  
1. DO NOT POUR WATER directly onto the printer.  
2. DO NOT APPLY cleaner or detergent directly onto any cover or panel.  
3. NEVER USE THINNER OR OTHER VOLATILE SOLVENT on the plastic covers.  
4. DO NOT clean the panel covers or the supply window with alcohol as it may cause them to  
discolor, loose their shape or develop structural weakness.  
10.3 Removing Jammed Paper  
1. Turn the power off.  
2. Open the top cover.  
3. Turn the head lever to position 3, then release the ribbon shaft holder plate.  
4. Remove the black screw to detach the media guide plate. (See Fig. 10-2.)  
5. Remove the ribbon and media.  
6. Remove the jammed paper. DO NOT USE any sharp implement or tool as these could damage the  
printer.  
7. Clean the print head and platen, then remove any further dust or foreign substances.  
8. Place the portion B of the media guide plate on the media sensor. Secure the media guide plate with  
the black screw.  
Media Sensor  
Media Guide Plate  
Black Screw  
(HAA-0004001)  
Fig. 10-2  
9. Paper jams in the cutter unit can be caused by wear or residual glue from label stock on the cutter. Do  
notusenonespecifiedmediainthecutter. IfyougetfrequentjamsinthecuttercontactyourAuthorized  
Service representative.  
10-2  
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EM1-33035  
10. GENERAL MAINTENANCE  
10.3 Removing Jammed Paper  
■ Cleaning the Cutter Unit  
WARNING!  
1. Be sure to turn the power off before cleaning the cutter unit.  
2. The cutters are sharp and care should be taken not to injure yourself when cleaning.  
1. Loosen two screws and remove the cutter cover.  
2. Remove the white screw and media guide.  
3. Remove the jammed paper and trash.  
4. Clean the cutter with dry cloth.  
Fixed Cutter  
Media Guide  
Screw  
White Screw  
(24741710304)  
Cutter Cover  
Cutter Unit  
Swing Cutter  
Fig. 10-3  
5. Assembling is reverse order of removal.  
10-3  
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EM1-33035  
10. GENERAL MAINTENANCE  
10.4 Threshold Setting  
10.4 Threshold Setting  
For the printer to maintain a constant print position it uses the transmissive sensor to detect the gap  
between labels by measuring the amount of light passing through the media. When the media is pre-  
printed, the darker (or more dense) inks can interfere with this process causing paper jammed errors.  
To get around this problem a minimum threshold can be set for the sensor in the following way.  
■ Threshold setting procedure  
Turn the power ON.  
(1) The printer is in stand-by.  
(2) Load a media roll in the usual way.  
O N L I N E  
(3) Press the [PAUSE] key.  
PAUSE  
P A USE  
(4) The printer enters the pause mode.  
(5) Press and hold the [PAUSE] key for at least 3  
seconds in the pause state.  
PAUSE  
FEED  
T RA N S M I S S I V E  
R EF L E C T I V E  
T RA N S M I S S I V E  
T RA N S M I S S I V E  
P A U S E  
(6) The sensor type is displayed.  
(7) Press the [FEED] key.  
(8) Thereflectivesensor(blackmarksensor)isselected.  
(9) Press the [FEED] key again.  
FEED  
(10) Thetransmissivesensor(feedgapsensor)isselected.  
(11) Press and hold the [PAUSE] key.  
(12) The media is advanced until the [PAUSE] key is  
released.  
(13) Release the[PAUSE] key when more than 1.5 labels  
(tags) are advanced.  
PAUSE  
(Threshold setting is completed by this operation.)  
(14) Press the [RESTART] key.  
RESTART  
Command  
(15) The printer is in stand-by.  
O N  
L
I N E  
(16) Send an issue command from the PC to the printer.  
O N L I N E  
NOTES:  
1. If the [PAUSE] key is released within 3 seconds whilst in pause state, paper will not feed.  
2. Failure to feed more than 1.5 to 2 labels may result in an incorrect threshold setting.  
3. While the print head is raised, the [PAUSE] key does not work.  
4. Error such as paper end and cutter error are not detected during paper feed.  
5. Selecting the transmissive sensor (for pre-printed labels) within software commands allows the printer to  
detect the proper print start position correctly even when using pre-printed labels.  
6. If the printer continues to print out of position after setting the threshold, adjust the feed gap sensor in the  
system mode. Reset the threshold again. Make sure that the transmissive sensor (for pre-printed labels) is  
selected in the feed and issue commands.  
10-4  
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EM1-33035  
10. GENERAL MAINTENANCE  
10.4 Threshold Setting  
■ Threshold setting procedure (For firmware version 2.5 or earlier)  
1 Turn the power on.  
2 Load the pre-printed label. (Any position)  
3 Press the [PAUSE] key once.  
4 Hold down the [PAUSE] key for more than 3 seconds and it will begin to feed. After it has fed the 2 label,  
release the [PAUSE] key.  
5 Press the [RESTART] key for ON LINE mode.  
6 Threshold setting is now completed.  
NOTES: 1. If the [PAUSE] key is not held down for more than 3 seconds in PAUSE mode the threshold  
will not be set.  
2. Ifthe[PAUSE]keyisreleasedbefore2labelshavebeenissuedthesettingmaynotbecorrect  
and will have to be re-set.  
10.5 Auto Ribbon Saving Mode  
Auto ribbon saving function is activated when it is selected by DIP switch (Refer to page 4-1) and no  
print area extends more than 20 mm.  
NOTE: According to the relation between the outer diameter of rewound ribbon and print speed,  
ribbon loss per saving varies as follows:  
Print speed  
3"/sec.  
Ribbon loss  
Approx. 5 mm  
Approx. 8 mm  
Approx. 17 mm  
5"/sec.  
8"/sec.  
10-5  
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EM1-33035  
11. TROUBLESHOOTING  
11. TROUBLESHOOTING  
11. TROUBLESHOOTING  
WARNING!  
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn  
the power off, unplug the printer, then contact your Authorized Service representative for assis-  
tance.  
Problem  
Solution  
Error Message  
PAPER JAM  
****  
1. The media is not fitted correctly.  
1. Re-fit the media correctly.  
➔ Press the [RESTART] key.  
2. Remove the cause of the jam and  
replace the media correctly.  
➔ Press the [RESTART] key.  
3. Turn the power off then on again.  
Select the correct sensor.  
2. The media path is jammed and  
does not feed smoothly.  
3. The installed media type does not  
match the selected sensor.  
➔ Feed the media.  
4. Adjust the sensor position.  
➔ Press the [RESTART] key.  
4. The black mark position on the  
media does not match the sensor  
position.  
5. Turn the power off then on again.  
Set the correct media size.  
➔ Feed the media.  
5. The installed media size is different  
from the programmed size.  
6. Set the threshold (see page 10-4).  
Else  
6. The feed gap sensor cannot see  
the difference between the print  
area and the gap.  
Turn the power off and call your  
Authorized Service representative.  
HEAD OPEN  
****  
Feed or printing has been attempted  
while the print head is raised.  
Lower the print head.  
➔ Press the [RESTART] key.  
NO PAPER  
****  
The media has run out.  
The ribbon has run out.  
Load new media.  
➔ Press the [RESTART] key.  
NO RIBBON  
****  
Load a new ribbon.  
➔ Press the [RESTART] key.  
REWIND FULL  
****  
Too much backing paper or media is  
wound on the internal take-up spool.  
Remove the backing paper or media  
from the internal take-up spool.  
Then press the [RESTART] key.  
11-1  
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11. TROUBLESHOOTING  
Error Message  
11. TROUBLESHOOTING  
Problem  
Solution  
EXCESS HEAD  
TEMP  
Turn the power off and decrease the  
print head temperature.  
The print head is too hot.  
HEAD ERROR  
1. Restart the printing by pressing the  
[RESTAERT] key.  
2. Replace the print head.  
This message is displayed when  
sending the head broken check  
command ([ESC] HD001 [LF] [NUL])  
and the print head has a broken  
element.  
RIBBON ERROR  
****  
There is a fault with the ribbon sensor. Turn the power off. Contact your  
Authorized Service representative.  
CUTTER ERROR  
****  
Remove the jammed media and feed  
the undamaged media through the  
cutter.  
Media is jammed in the cutter.  
➔ Press the [RESTART] key.  
Else  
Turn the power off and contact your  
Authorized Service representative.  
FLASH WRITE  
ERROR  
1. Turn the power off, re-seat the flash  
memory card and try again.  
An error has occurred when loading  
data onto a flash memory card.  
2. Replace the flash memory card and  
retry.  
3. Turn the power off and contact your  
Authorized Service representative.  
FORMAT ER-  
ROR  
An error has occurred while formatting 1. Turn the power off, re-seat the flash  
a flash memory card.  
memory card and try again.  
2. Replace the flash memory card and  
retry.  
3. Turn the power off and contact your  
Authorized Service representative.  
FLASH MEMORY No more data can be saved in the  
Replace the card with a new one and  
re-send data.  
FULL  
flash memory card.  
(Only 1MB and 4MB cards can be  
used.)  
COMMUNICATION  
ERROR  
Turn the power off then on again or  
press the [RESTART] key.  
Check the program data.  
A communication error has occurred  
with the host.  
➔ Call your Authorized Service repre-  
sentative if necessary.  
11-2  
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EM1-33035  
11. TROUBLESHOOTING  
Error Message  
11. TROUBLESHOOTING  
Problem  
Solution  
example)  
PC001; 0A00,  
Correct the command and re-send it  
again.  
When an error is detected in a com-  
mand 20 bytes of the command are  
displayed.  
Command error  
0300, 2, 2  
(ESC, LF, NUL are not displayed.)  
Other Error  
Message  
Turn the power off then on again. If the  
problem still exists turn the power off  
and contact your Authorized Service  
representative.  
Hardware or software trouble.  
NOTE: If an error is not cleared by pressing the [RESTART] key, the power must be switched off then  
on again.  
After the power has been switched off and on, all print data in the printer is cleared.  
**** denotes a remaining count of unprinted labels.  
Problem  
Solution  
No print.  
1. Check that media and the ribbon is loaded correctly.  
2. Check whether the print head is set correctly or not.  
3. Check the cabling between the printer and the host.  
Dots missing in the print.  
Dirty print head. ➔ Clean the print head.  
Call your Authorized Service representative if necessary.  
Unclear (or blurred) printing.  
1. Dirty print head. ➔ Clean the print head.  
2. Bad or faulty ribbon. ➔ Replace ribbon.  
3. Poor media quality. ➔ Change media type.  
Power does not come on.  
1. Plug power cord into an AC socket.  
2. Check the circuit breakers or fuses.  
3. Plug another appliance into the AC socket to check if  
there is power supplied.  
Call your Authorized Service representative if necessary.  
Printer does not cut.  
Check for a paper jam in the cutter.  
Call your Authorized Service representative if necessary.  
You see a raised nap where the media  
has been cut.  
1. Clean the cutter blades.  
2. The blades are worn.  
➔ Call your Authorized Service representative.  
11-3  
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PRINTED IN JAPAN  
EM1-33035  
E
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