TEC Thermal Printer
B-480-QQ SERIES
Owner’s Manual
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EO1-33008
Safety Summary
Safety Summary
Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions
necessary for safe handling are included in this manual. All warnings and cautions contained in this
manual should be read and understood before handling or maintaining the equipment.
Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified
using the procedures described in this manual, turn off the power, unplug the machine, then contact your
authorized TOSHIBA TEC representative for assistance.
Meanings of Each Symbol
This symbol indicates warning items (including cautions).
Specific warning contents are drawn inside the symbol.
(The symbol on the left indicates a general caution.)
This symbol indicates prohibited actions (prohibited items).
Specific prohibited contents are drawn inside or near the symbol.
(The symbol on the left indicates “no disassembling”.)
This symbol indicates actions which must be performed.
Specific instructions are drawn inside or near the symbol.
(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)
This indicates that there is the risk of death or serious injury if the
machines are improperly handled contrary to this indication.
WARNING
specified AC voltage
is prohibited.
Any other than the
Do not use voltages other than the
voltage (AC) specified on the rating
plate, as this may cause fire or
electric shock.
Do not plug in or unplug the power
cord plug with wet hands as this may
cause electric shock.
Prohibited
Prohibited
Prohibited
If the machines share the same
outlet with any other electrical
appliances which consume large
amounts of power, the voltage will
fluctuate widely each time these
appliances operate. Be sure to
provide an exclusive outlet for the
machine as this may cause the
machines to malfunction.
Do not place metal objects or
water-filled containers such as flower
vases, flower pots or mugs, etc. on
top of the machines. If metal objects
or spilled liquid enter the machines,
this may cause fire or electric
shock.
Prohibited
Do not insert or drop metal,
flammable or other foreign objects into
the machines through the ventilation
slits, as this may cause fire or electric
shock.
Do not scratch, damage or modify
the power cords. Also, do not place
heavy objects on, pull on, or exces-
sively bend the cords, as this may
cause fire or electrical shock.
Prohibited
Disconnect
the plug.
Continued use of the machines in an
abnormal condition such as when the
machines are producing smoke or
strange smells may cause fire or elec-
tric shock. In these cases, immedi-
ately turn off the power switches and
disconnect the power cord plugs from
the outlet. Then, contact your author-
ized TOSHIBA TEC representative for
assistance.
Disconnect
the plug.
If the machines are dropped or their
cabinets damaged, first turn off the
power switches and disconnect the
power cord plugs from the outlet, and
then contact your authorized
TOSHIBA TEC representative for
assistance. Continued use of the
machine in that condition may cause
fire or electric shock.
(i)
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EO1-33008
Safety Summary
Disconnect
the plug.
Disconnect
the plug.
If foreign objects (metal fragments,
water, liquids) enter the machines,
first turn off the power switches and
disconnect the power cord plugs from
the outlet, and then contact your
authorized TOSHIBA TEC repre-
sentative for assistance. Continued
use of the machine in that condition
may cause fire or electric shock.
When unplugging the power cords,
be sure to hold and pull on the plug
portion. Pulling on the cord portion
may cut or expose the internal wires
and cause fire or electric shock.
Connect a
grounding
wire.
No disassem-
bling.
Ensure that the equipment is
properly grounded. Extension cables
should also be grounded. Fire or
electric shock could occur on
mproperly grounded equipment.
Do not remove covers, repair or
modify the machine by yourself. You
may be injured by high voltage, very
hot parts or sharp edges inside the
machine.
This indicates that there is the risk of personal Injury or damage to
CAUTIONobjects if the machines are improperly handled contrary to this indication.
Precautions
The following precautions will help to ensure that this machine will continue to function correctly.
•
Try to avoid locations that have the following adverse conditions:
*
*
Temperatures out of the specification
Shared power source
*
*
Direct sunlight
Excessive vibration
*
*
High humidity
Dust/Gas
•
The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild
detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic
covers.
•
•
USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.
DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high tem-
peratures, high humidity, dust, or gas.
•
•
•
Ensure the printer is operated on a level surface.
Any data stored in the memory of the printer could be lost during a printer fault.
Try to avoid using this equipment on the same power supply as high voltage equipment or equip-
ment likely to cause mains interference.
•
•
•
Unplug the machine whenever you are working inside it or cleaning it.
Keep your work environment static free.
Do not place heavy objects on top of the machines, as these items may become unbalanced and fall
causing injury.
•
Do not block the ventilation slits of the machines, as this will cause heat to build up inside the
machines and may cause fire.
•
•
•
Do not lean against the machine. It may fall on you and could cause injury.
Care must be taken not to injure yourself with the printer paper cutter.
Unplug the machine when it is not used for a long period of time.
Request Regarding Maintenance
•
Utilize our maintenance services.
After purchasing the machine, contact your authorized TOSHIBA TEC representative for assistance
once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the
machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid
rainy seasons.
•
•
Our preventive maintenance service performs the periodic checks and other work required to
maintain the quality and performance of the machines, preventing accidents beforehand.
For details, please consult your authorized TOSHIBA TEC representative for assistance.
Using insecticides and other chemicals
Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or
other parts to deteriorate or cause the paint to peel.
(ii)
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EO1-33008
TABLE OF CONTENTS
Page
1. INTRODUCTION......................................................................................................... E1- 1
1.1 Applicable Model ............................................................................................. E1- 1
1.2 Accessories ..................................................................................................... E1- 1
2. SPECIFICATIONS ...................................................................................................... E2- 1
2.1 Printer .............................................................................................................. E2- 1
2.2 Options ............................................................................................................ E2- 2
2.3 Ribbon ............................................................................................................. E2- 2
2.4 Media ............................................................................................................... E2- 3
3. OVERVIEW ................................................................................................................. E3- 1
3.1 Front/Rear View ............................................................................................... E3- 1
3.2 Operation Panel ............................................................................................... E3- 1
4. INSTALLING THE PRINTER ...................................................................................... E4- 1
4.1 Connecting the Power Cord and Cables ......................................................... E4- 1
5. LOADING THE MEDIA ............................................................................................... E5- 1
6. LOADING THE RIBBON ............................................................................................ E6- 1
7. INSERTING THE OPTIONAL PCMCIA CARD........................................................... E7- 1
8. CARE/HANDLING OF THE MEDIA AND RIBBON.................................................... E8- 1
9. GENERAL MAINTENANCE ....................................................................................... E9- 1
9.1 Cleaning........................................................................................................... E9- 1
9.2 Covers and Panels .......................................................................................... E9- 2
9.3 Removing Jammed Paper ............................................................................... E9- 2
9.4 Threshold Setting............................................................................................. E9- 4
10. TROUBLESHOOTING.............................................................................................. E10- 1
CAUTION:
1. This manual may not be copied in whole or in part without prior written permission of
TOSHIBA TEC.
2. The contents of this manual may be changed without notification.
3. Please refer to your local Authorized Service representative with regard to any queries
you may have in this manual.
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EO1-33008
1. INTRODUCTION
1.1 Applicable Model
1. INTRODUCTION
Thank you for choosing the TEC B-480 series thermal/transfer printer. This high performance printer is
equipped with superior hardware including the specially developed (12 dots/mm, 304.8 dots/inch) near
edge print head which will allow very clear print at a maximum speed of 203.2 mm/sec. (8 inches/sec.).
The media supply is internal. Optional features include an automatic ribbon saver, a built-in rewinder/strip
mechanism and external media supply.
This manual contains general set-up and maintenance information and should be read carefully to help
gain maximum performance and life from your printer. For most queries please refer to this manual and
keep it safe for future reference.
1.1 Applicable Model
•
B-482-TS10-QQ
Model name description
B - 4 8 2 - T S 1 0 - Q Q
QQ: North America version
Issue mode
S: Batch
Resolution
T: 12 dots/mm
2: Thermal direct/Thermal transfer
1.2 Accessories
Owner's Manual
(EO1-33008)
Power Cord
Unpacking Procedure
Quality control report
E1-1
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EO1-33008
2.1 Printer
2. SPECIFICATIONS
2. SPECIFICATIONS
2.1 Printer
Model
Item
B-482-TS10-QQ
AC 100V ~ 120V +10%, -15%, 50Hz
Supply voltage
Power consumption
Operating temperature range
Relative humidity
Print head
Printing methods
Print speeds
2.51A, 150W maximum (standby: 430mA, 20W)
5°C ~ 40°C (41°F ~ 104°F)
25% ~ 85%RH (no condensation)
Thermal print head 12 dots per mm (304.8 dots per inch)
Thermal direct or Thermal transfer
76.2 mm/sec. (3 inch/sec.), 127 mm/sec. (5 inch/sec.),
203.2 mm/sec. (8 inch/sec.),
101.6 mm/sec. (4inch/sec.) ... Thermal direct only
104.0 mm (4.09 inches)
Batch (Continuous), Strip (On-demand) and Cut modes
Maximum print width
Dispensing modes
(Both cut and strip modes are available only when their respective
modules are fitted.)
Message display
Dimensions
16 characters x 1 line
291 mm (width) x 460 mm (depth) x 308 mm (height)
Weight
17 kg (without media and ribbon)
Available bar code types
JAN8, EAN8, JAN13, EAN13, UPC-A, UPC-B
EAN8, EAN13, UPC-A, UPC-E + 2digit
EAN8, EAN13, UPC-A, UPC-E + 5digit
NW-7
CODE39 (STANDARD)
CODE39 (FULL ASCII)
ITF
MSI
CODE93
CODE128
EAN128
Data Matrix
PDF417
QR Code
industrial 2 of 5
Customer Bar Code
POSTNET
RM4SCC (ROYAL MAIL 4STATE CUSTOMERCODE)
KIX CODE
Maxi Code
Micro PDF417
Fonts
Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size),
Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes),
OCR (2 types), Writable characters (2-byte character is available),
Outline font (4 type), Price font (3 types)
0°, 90°, 180°, 270°
Rotations
Standard interface
Serial interface (RS-232C)
Parallel interface (Centronics)
Expansion I/O interface
Optional interfaces
PCMCIA card interface
E2-1
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EO1-33008
2.2 Option
2. SPECIFICATIONS
2.2 Option
Option Name
Type
Usage
A stop and cut swing cutter
Rotary cutter
Swing cutter module
Rotary cutter module
Peel off module
B-4205-QM
B-8204-QM
B-4905-H-QM
This allows use of on-demand (peel-off) operation or to
rewind labels and backing paper together when using the
rewind guide plate. To purchase the strip module, please
inquire at your local distributor.
Ribbon saving module
B-4905-R-QM
This module moves the print head up and down by using a
solenoid to save the ribbon loss as far as possible. To
purchase the ribbon saving module, please contact your
distributor or TOSHIBA TEC HQ can assist in finding one
for you.
Fanfold paper guide
module
B-4905-FF-QM
B-8700-PC-QM
This is a paper guide exclusively used for fanfold paper.
Attaching it in place of the standard paper guide allows the
printer to print on fanfold paper.
PCMCIA interface
board
ThisboardenablesthefollowingPCMCIAcardstobeused.
* LAN card: 3 COM EtherLink®III (recommended)
3 COM 3CCE589ET (recommended)
* ATA card: Conforming to PC card ATA standard
* Flash memory card:1MBand4MBcards(SeePage7-1.)
Expansion I/O
interface board
B-8700-IO-QM
Installing this board allows connection to external device.
NOTE: To purchase the OPTIONAL KIT, please contact your authorized TOSHIBA TEC representative
or TOSHIBA TEC Head Quarter.
2.3 Ribbon
Spool type
68mm~112mm
600 m
Type
Width
Length
Outer diameter
NOTES: 1. "On the fly issue" means that the printer can draw and
print without stopping between labels.
2. To ensure print quality and print head life use only
TOSHIBA TEC specified media and ribbons.
3. When using the cutter ensure that label length B plus
inter label gap length E exceeds 35 mm. (i.e. label
pitch should be greater that 35 mm.) (See Page 2-3.)
4. When rewinding the media onto the take-up spool in
batchmode,themax.outerrolldiametershouldbe180
mm.
ø90 mm (max.)
5. Use of rough media for the ribbon saving issue may
cause ribbon smudges.
E2-2
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EO1-33008
2.4 Media
2. SPECIFICATIONS
Tag paper
Label
Refer to the following
NOTE 2. Black Mark
(on reverse side)
2.4 Media
Black Mark
(on reverse side)
I
I
Stop
position
Stop
position
Tag paper
E
F
Cut
position
Cut
position
Reference
coordinate
Reference
coordinate
1
A
F
A
1
H
B
H
Reference
coordinate
Reference
coordinate
2
2
G
D
C
Feed direction
G
C
Fig. 2-1
[Unit: mm]
Cut mode
Rotary cutter
Label dispensing mode
Batch mode Strip mode
Swing cutter
Item
Head-up is OFF Head-up is ON
3"/sec.:94.0
4"/sec.:98.0
3"/sec.:38.0
4"/sec.:38.0
Min.
10.0
25.4
38.0
25.4
5"/sec.:102.0
8"/sec.:113.0
5"/sec.:38.0
8"/sec.:38.0
Label
Max.
2730.0
A : Span of one label/tag
3"/sec.:30.0
4"/sec.:30.0
5"/sec.:30.0
8"/sec.:38.0
Min.
Max.
Min.
10.0
2730.0
8.0
-
-
Tag
2730.0
3"/sec.:25.0
4"/sec.:25.0
3"/sec.:81.0(*1)
4"/sec.:85.0(*2)
23.4
25.0 (*5)
5"/sec.:89.0(*3)
8"/sec.:100.0(*4)
5"/sec.:25.0
8"/sec.:25.0
B : Label/tag length
Max.
Min.
Max.
Min.
Max.
Min.
Max.
Min.
Max.
Min.
Max.
2728.0
2.0
2724.0
50.8
112.0
47.8
C : Width including backing paper
D : Label width
E : Gap length
109.0
6.0
20.0
2.0
10.0
F : Black mark length (Tag paper)
G : Effective print width
10.0
104.0 0.2
3"/sec.:79.0
4"/sec.:83.0
5"/sec.:87.0
8"/sec.:98.0
3"/sec.:23.0
4"/sec.:23.0
5"/sec.:23.0
8"/sec.:23.0
6.0
21.4
23.0
23.0
Min.
Max.
Min.
Max.
Label
2726.0
H : Effective print length
3"/sec.:28.0
4"/sec.:28.0
5"/sec.:28.0
8"/sec.:36.0
8.0
-
-
Tag
2726.0
2726.0
1.0
I : Print speed up/slow down area
Label
Tag
Thickness
1361.0
Maximum effective length for on the fly issue
Outer roll diameter
NOTES:
1. The media specification other than above are unchanged.
2. The label length must be satisfied by the following conditions in each case.
(*1) When issuing a label using the rotary cutter, printing at a speed of 3"/sec., label length should be:
91.0mm - (Gap length/2) or more
(*2) When issuing a label using the rotary cutter, printing at a speed of 4"/sec., label length should be:
95.0mm - (Gap length/2) or more
(*3) When issuing a label using the rotary cutter, printing at a speed of 5"/sec., label length should be:
99.0mm - (Gap length/2) or more
(*4) When issuing a label using the rotary cutter, printing at a speed of 8"/sec., label length should be:
110.0mm - (Gap length/2) or more
(*5) When issuing a label using the swing cutter, label length should be:
35.0mm - (Gap length/2)
E2-3
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EO1-33008
3. OVERVIEW
3.1 Front/Rear View
3. OVERVIEW
3.1 Front/Rear View
Front View
Rear View
Top Cover
Supply Window
Message Display (LCD)
PCMCIA Card Slot (2 slots)
Serial Interface
Connector
(RS-232C)
Operation Panel
Media Outlet
Expansion I/O
Interface Connector
(Option)
Parallel I/F Connector
(Centronics)
Power Switch
0: OFF
1: ON
AC Power Inlet
Fig. 3-1
3.2 Operation Panel
MESSAGE DISPLAY (LCD)
When power is turned on and it is ready to print, "ON LINE" is
displayed.
POWER LED (Green)
Lights when the power is turned on.
ON-LINE LED (Green)
1) Flashes when communicating with a host computer.
2) On while printing.
ERROR LED (Red)
Lights when a communication error occurs, when the media/
ribbon ends or the printer does not operate correctly.
FEED key
Feeds paper.
RESTART key
Fig. 3-2
Resets the printer when paused or when an error occurs.
Used to set the threshold. (Refer to page 10-3)
PAUSE key
Pauses printing.
Message display shows "PAUSE" and an unprinted count.
Used to set the threshold. (Refer to page 10-3)
E3-1
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EO1-33008
4. INSTALLING THE PRINTER
4.1 Connecting the Power Cord and Cables
4. INSTALLING THE PRINTER
4.1 Connecting the Power Cord and Cables
WARNING:
Turn the POWER SWITCH to OFF before connecting the power cord or cables.
Serial I/F Cable (RS-232C)
Parallel I/F Cable (Centronics)
Expansion I/O Cable (Option)
Power Cord
Fig. 4-1
E4-1
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EO1-33008
5. LOADING THE MEDIA
5. LOADING THE MEDIA
5. LOADING THE MEDIA
WARNING:
1. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn
into the moving parts, push the switch in the “OFF” position to stop movement.
2. To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.
The printer prints both labels and tags.
1. Turn off the power and open the top cover.
2. Turn the head lever to position 3, then release the ribbon shaft holder plate.
Top Cover
Ribbon Shaft Holder Plate
Head Lever
Fig. 5-1
NOTES: 1.When the head lever is turned to position 2, the print head is raised.
2.When the head lever is turned to position 3, the print head and the pinch roller are raised.
3.To allow printing the head lever must be set to position 1. (This ensures that the print head
and the pinch roller are closed.)
3. Turn the locking ring counter clockwise and remove the supply holder from the supply shaft.
NOTE: Donotturntheforcethelockingringtoofarcounterclockwiseoritmaycomeoffthesupplyholder.
Supply Shaft
Locking Ring
Supply Holder
Fig. 5-2
E5-1
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5. LOADING THE MEDIA
5. LOADING THE MEDIA
4. Put the media on the supply shaft.
5. Pass the media around the damper, then pull the media towards the front of the printer.
6. Insert the ridge of the supply holder into the groove of the supply shaft until the media is fixed. Then turn
the locking ring clockwise to secure the supply holder. This will centre the media automatically.
NOTE: Do not over tighten the locking ring of the supply holder.
Groove Ridge
Projection
Damper
Supply Holder
Media
Supply Shaft
Fig. 5-3
7. Insert the media into the paper holders of the media guide, adjust the media guides to the media width,
and tighten the locking screw.
8. Check that the media path through the printer is straight. The media should be centered under the print
head.
Media Guide
Supply Holder
Media Guide
Media
Paper Holder
Print Head
Media
Paper Holder
Locking Screw
Fig. 5-4
NOTE: When using the label rolled with labels facing outside, please remove the upper plates of both
paper holders using the following procedure. Failure to do this may cause a paper jam error.
If you have any questions, please contact your nearest TOSHIBA TEC service representative.
E5-2
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EO1-33008
5. LOADING THE MEDIA
5. LOADING THE MEDIA
■ Removing the paper holders' upper plates from the media guide
1 Remove the two T-4x8 screws to detach the media guide from the printer.
Media Guide
Screw (T-4x8)
Fig. 5-5
2 RemovetheSM-3x6screwortheSM-3x8screwtodetachthepaperholders'upperplates from
the media guide.
(Right)
(Left)
Screw (SM-3x8)
Paper Holder
Screw (SM-3x6)
Paper Holder
Fig. 5-6
3 Attach the media guide back in position.
NOTE: Donotlosetheremovedupperplatesbecausetheyarerequiredwhenusingthelabelrolled
with labels facing inside.
9. Set the black mark/feed gap sensor to the correct position by turning the adjusting knob. Turning the
knob right will move the sensor towards the center of the media while turning left will move it away from
the center of the media.
E5-3
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5. LOADING THE MEDIA
5. LOADING THE MEDIA
■ An easy way to set the black mark sensor position
1 Pull the media about 500 mm out of the front of the printer, turn the media back on it's self and
feed it under the print head past the sensor so that the black mark can be seen from above.
2 Adjust the sensor position to that of the black mark (the upper hole indicates the position of the
black mark sensor).
Black Mark Sensor
Black Mark
Media
(Feed Gap Sensor)
Adjusting Knob
Fig. 5-7
NOTE: Make sure to set the sensor to detect the center of the black mark, otherwise a paper jam
error could occur.
■ Setting the feed gap sensor position
1 Adjust the sensor to detect on the gap (the lower hole indicates the position of the feed gap
sensor.)
(Black Mark Sensor)
Backing Paper
Media
Media
Feed Gap Sensor
Adjusting Knob
Fig. 5-8
E5-4
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5. LOADING THE MEDIA
5. LOADING THE MEDIA
10. The media is now loaded and the sensor position is set.
Batch type:
Media
Fig. 5-9
NOTE: Set the selection switch to the STANDARD/STRIP position. Improper setting can affect the print
quality.
Strip type:
1 Remove enough labels from the leading edge media to leave 500 mm of backing paper
exposed.
2 Wind the backing paper onto the take-up spool and fix in position with the take-up clip.
(Wind the paper counter clockwise around the spool as this is the direction it rotates.)
3 Rotate the take-up spool anti-clockwise a few times to take up any slack in the backing paper.
Media
Take-up Spool
Front Plate
Black Screw
Take-up Clip
(HAA-0004001)
Backing Paper
Fig. 5-10
NOTES: 1. The backing paper is easier to feed back to the take-up spool if the front plate is removed.
2. When fitting the tace-up clip the longer side of the clip should be fitted into the shallow groove
on the take-up spool.
3. Set the selection switch to the STANDARD/STRIP position.
E5-5
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EO1-33008
5. LOADING THE MEDIA
5. LOADING THE MEDIA
Cutter type: Where a cutter is fitted load the media as standard and feed it through the cutter module.
Swing cutter and rotary cutter are available as an option. They are used in the same way
regardless of different shapes. Now, how to load the media using the swing cutter will be
introduced.
NOTES: 1. Besuretocutthebackingpaperoflabel. Cuttinglabelswillcausethegluetosticktothecutter,
which may affect the cutter quality and shorten the life.
2. If a label winds onto the platen during cut issue, please contact your nearest TOSHIBA TEC
service representative.
3. For the cutter type, the selection switch can be set to either position.
Media Outlet
Media
Fig. 5-11
Cutter Module
Built-in rewinder type:
1 Remove two black screws and front plate.
2 Fit the rewinder guide plate to the strip shaft, then attach it with the sems screws.
Tear-off Bar
Rewinder Guide Plate
(FMBD0034501)
SM-4x6B Sems Screw
SM-4x6B Sems Screw
SM-4x8 Sems Screw
Adjustment Knob
Fig. 5-12
NOTES: Set the selection switch to the REWINDER position.
3 Follow the procedure for strip type.
4 Adjustment
If the label skews when using built-in rewinder unit, turn the adjustment knob of the rewinder
guide plate to correct the label feed. Clockwise turn moves the rewinder guide plate forward
and counterclockwise moves it backward.
* When labels skew to the right:
Loosen the SM-4x8 sems screw with a philips-head screw driver. Turn the adjustment knob
clockwise, and tighten the SM-4x8 screw when the rewinder guide plate is positioned
correctly.
* When labels skew to the left:
Loosen the SM-4x8 screw with a phillips-head screw driver. Turn the adjustment knob
counterclockwise, and tighten the SM-4x8 screw when the rewinder guide plate is posi-
tioned correctly.
E5-6
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EO1-33008
6. LOADING THE RIBBON
6. LOADING THE RIBBON
6. LOADING THE RIBBON
WARNING:
1. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn
into the moving parts, push the switch in the “OFF” position to stop movement.
2. To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.
There are two types of media available for printing on, these are standard media and direct thermal media
(a chemically treated surface). DO NOT LOAD a ribbon when using a direct thermal media.
1. When using a narrow width ribbon, slide the ribbon stoppers along the shafts to a position where the
ribbon will be centered when it is fitted. When changing from a narrow width to a wider one rotate the
ribbon stoppers by 90°, push them back to the correct position and then rotate back to lock.
NOTE: When attaching the ribbon stoppers, fit them to the shafts with the pinchers facing into the printer.
Ribbon Stopper
Ribbon Stopper
Fig. 6-1
2. Leaving plenty of slack between the spools, fit the ribbon as shown below. When the ribbon is fitted it
must be positioned over the ribbon sensor.
3. Wind both shafts towards each other to tighten the ribbon.
Ribbon Sensor
Ribbon Shafts
Ribbon
Ribbon
Fig. 6-2
4. Reset the ribbon shaft holder plate by aligning it with the ribbon shaft.
5. Turn the head lever clockwise to lower the print head.
6. Close the top cover.
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7. INSERTING THE OPTIONAL PCMCIA CARD
7. INSERTING THE OPTIONAL PCMCIA CARD
7. INSERTING THE OPTIONAL PCMCIA CARD
WARNING!
Turn the power OFF when inserting or removing the PCMCIA card.
CAUTION:
1. To protect PCMCIA cards, discharge static electricity from your body by touching the printer rear
cover prior to touching the PCMCIA cards.
2. Before turning off the power when using ATA card, be sure to press the [PAUSE] key and check
the ON LINE LED is unlit. Failure to do this may erase the data which is being written to the ATA
card.
1. Turn the power off.
2. Insert the PCMCIA card into the card slot at the rear of the printer.
3. Turn the power on.
0
1
PCMCIA Card
Fig. 7-1
NOTES: 1. Be sure to protect a PCMCIA card when not in use in the printer by putting it in its protective
cover.
2. Do not subject the card to any shocks or excessive forces.
3. Do not expose the card to extremes of heat by either storing in direct sunlight or close to a
heater.
4. Donotexposethecardtoexcessivehumiditybywipingitwithawetclothorstoringitinadamp
place.
5. Before inserting or removing the card, make sure that the power switch is turned off.
6. The following PCMCIA cards can be used.
Type
ATA Card
LAN Card
Maker
Description
Remarks
A card conforming to the PC card ATA standard
3 COM
Maxell
Ether Link III 3C589D PC
Install into the slot (1) only.
(This card installed into the
slot (0) will not work.)
card
Flash Memory
Card (4 MB)
EF-4M-TB CC
EF-4M-TB DC
7. Install the LAN card into the slot (1).
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8. CARE/HANDLING OF THE MEDIA AND RIBBON
8. CARE/HANDLING OF THE MEDIA AND RIBBON
8. CARE/HANDLING OF THE MEDIA AND RIBBON
CAUTION:
Be sure to read carefully and understand the Supply Manual. Use only media and ribbon
which meet specified requirements. Use of non-specified media and ribbon may shorten the
headlifeandresultinproblemswithbarcodereadabilityorprintquality. Allmediaandribbon
should be handled with care to avoid any damage to the media, ribbon or printer. Read the
following guideline carefully.
• Do not store the media and ribbon for longer than the manufactures recommended shelf life.
• Store media rolls on the flat end, do not store them on the curved sides as this might flatten that side
causing erratic media advance and poor print quality.
• Store the media in plastic bags and always reseal after opening. Unprotected media can get dirty and
the extra abrasion from the dust and dirt particles will shorten the print head life.
• Store the media and ribbon in a cool, dry place. Avoid areas where they would be exposed to direct
sunlight, high temperature, high humidity, dust or gas.
• The thermal paper used for direct thermal printing must not have the specifications which exceed Na+
800 ppm, K+ 250 ppm and CL- 500 ppm.
• Some ink used on pre-printed labels may contain ingredients which shorten the print head's product life.
Do not use labels pre-printed with ink which contain hard substances such as carbonic calcium (CaCO3)
and kaolin (Al2O3, 2SiO2, 2H2O).
For further information please contact your local distributor or your media and ribbon manufacturer.
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9.1 Cleaning
9. GENERAL MAINTENANCE
9. GENERAL MAINTENANCE
WARNING:
1. Be careful when handling the print head as it becomes very hot.
2. Care must be taken not to injure yourself with the printer paper cutter.
3. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn
into the moving parts, push the switch in the “OFF” position to stop movement.
4. To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.
9.1 Cleaning
To help retain the high quality and performance of your printer it should be regularly cleaned. The
greatertheusageoftheprinter, themorefrequentthecleaning. (i.e. lowusage=weekly:highusage=daily).
A print head cleaner is not enclosed with the printer, so please inquire at your local distributor.
1. Turn the power off.
2. Open the top cover.
3. Turn the head lever to raise the print head.
4. Remove the ribbon and media.
5. Clean the element of print head with print head cleaner.
6. Wipe the platen, feed roller and pinch roller with a cleaner moistened with alcohol.
Remove dust or foreign substances from the internal part of the printer, if any.
Element
Print Head
Pinch Roller
Print Head
Feed Roller
Element
Platen
Print Head Cleaner
(24089500013)
Fig. 9-1
WARNING:
1. Be sure to disconnect the power cord prior ot performing any maintenance.
2. Do not use any tool that may damage the print head.
3. DO NOT POUR WATER directly onto the printer.
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9. GENERAL MAINTENANCE
9.2 Covers and Panels
9.2 Covers and Panels
The covers should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent
solution.
NOTE: Clean the printer cover with an electrostatic free cleaner for automated office equipment.
WARNING:
1. DO NOT POUR WATER directly onto the printer.
2. DO NOT APPLY cleaner or detergent directly onto any cover or panel.
3. NEVER USE THINNER OR OTHER VOLATILE SOLBENT on the plastic covers.
4. DO NOT clean the panel covers or the supply window with alcohol as it may cause them to
discolor, loose their shape or develop structural weakness.
9.3 Removing Jammed Paper
1. Turn the power off.
2. Open the top cover.
3. Turn the head lever to position 3, then release the ribbon shaft holder plate.
4. Remove the flanged screw to detach the media guide plate. (See Fig. 9-2.)
5. Remove the ribbon and media.
6. Remove the jammed paper. DO NOT USE any sharp implement or tool as these could damage the
printer.
7. Clean the print head and platen, then remove any further dust or foreign substances.
8. Place the portion B of the media guide plate on the media sensor. Secure the media guide plate with
the flanged screw.
Media Sensor
Media Guide Plate
Flanged Screw
FL-4x 12
Fig. 9-2
9. Paper jams in the cutter unit can be caused by wear or residual glue from label stock on the cutter. Do
notusenonespecifiedmediainthecutter. IfyougetfrequentjamsinthecuttercontactyourAuthorized
Service representative.
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9. GENERAL MAINTENANCE
9.3 Removing Jammed Paper
■ Cleaning the Cutter Unit
WARNING!
1. Be sure to turn the power off before cleaning the cutter unit.
2. The cutters are sharp and care should be taken not to injure yourself when cleaning.
The swing cutter and rotary cutter are available as an option. They are both cleaned in the same way
regardless of different shapes. Now, how to clean the cutter unit installing the swing cutter will be
introduced.
1. Loosen two screws and remove the cutter cover.
2. Remove the white screw and media guide.
3. Remove the jammed paper and trash.
4. Clean the cutter with dry cloth.
Fixed Cutter
Media Guide
Screw
White Screw
(24741710304)
Cutter Cover
Cutter Unit
Swing Cutter
Fig. 9-3
5. Assembling is reverse order of removal.
■ Auto Ribbon Saving Mode
Auto ribbon saving function is activated when a no print area extends more than 17 mm.
For further information on this function, please ask your nearest TOSHIBA TEC service representative.
NOTE:
Accordingtotherelationbetweentheouterdiameterofrewoundribbonandprintspeed,ribbon
loss per saving varies as follows:
Print speed
3"/sec.
Ribbon loss
Approx. 5 mm
Approx. 8 mm
Approx. 17 mm
5"/sec.
8"/sec.
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9. GENERAL MAINTENANCE
9.4 Threshold Setting
9.4 Threshold Setting
For the printer to maintain a constant print position it uses the feed gap sensor to detect the gap between
labels by measuring the amount of light passing through the media. When the media is pre-printed, the
darker (or more dense) inks can interfere with this process causing paper jammed errors. To get around
this problem a minimum threshold can be set for the sensor in the following way.
■ Threshold setting procedure
Power on
(1) Online
O N L I N E
(2) Loadthepreprintedlabel. (Noparticularpositioningisrequired.)
(3) Press the [PAUSE] key.
[PAUSE] key.
(4) The printer is in the pause state.
P A U S E
(5) Press the [PAUSE] key for 3 seconds or more while the printer
[PAUSE] key.
is paused.
T R A N S M I S S VE
I
(6) The sensor selection to set the threshold manually is displayed.
The transmissive sensor designation is displayed.
(7) Press the [FEED] key.
[FEED] key.
(8) The reflective sensor designation is displayed.
R E F L E C T I V
E
(9) Press the [FEED] key.
[FEED] key.
T R A N S M I S S VE
(10) The transmissive sensor designation is displayed.
I
(11) Press and hold the [PAUSE] key.
[PAUSE] key.
T R A N S M I S S VE
I
(12) The printer feeds labels until the [PAUSE] key is released.
(13) The [PAUSE] key should be held until more than 1.5 sheets
of the label are fed. When the [PAUSE] key is released, the
printer stops feeding the label. (Threshold setting for the
selected sensor is completed.)
P A U S E
(14) Press the [RESTART] key.
[RESTART] key.
(15) Online
O N L I N E
Command
(16) The label is printed according to the command issued from the
PC.
O N L I N E
< Supplementary Explanation >
(1) When the [PAUSE] key is released within 3 seconds while printer pauses, the [PAUSE] key is invalid.
(2) When the threshold is programmed, 1.5 sheets of the label should be fed. (If less than 1.5 labels are
fed, the threshold may not be properly programmed. In this case, reprogramming is required.)
(3) Whenthe[PAUSE]keyispressedfor3secondsormoreinahead-upstate, the[PAUSE]keyisinvalid.
(4) During a label feed, an error including the paper end, ribbon end or cutter error is not detected.
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10. TROUBLESHOOTING
10. TROUBLESHOOTING
10. TROUBLESHOOTING
WARNING:
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn
the power off, unplug the printer, then contact your Authorized Service representative for assis-
tance.
Problem
Solution
Error Message
PAPER JAM
****
1. The media is not fitted correctly.
1. Re-fit the media correctly.
➔ Press the [RESTART] key.
2. Remove the cause of the jam and
replace the media correctly.
➔ Press the [RESTART] key.
3. Turn the power off then on again.
Select the correct sensor.
2. The media path is jammed and
does not feed smoothly.
3. The installed media type does not
match the selected sensor.
➔ Feed the media.
4. Adjust the sensor position.
➔ Press the [RESTART] key.
4. The black mark position on the
media does not match the sensor
position.
5. Turn the power off then on again.
Set the correct media size.
➔ Feed the media.
5. The installed media size is different
from the programmed size.
6. The feed gap sensor cannot see
the difference between the print
area and the gap.
6. Set the threshold (see page 9-4).
Else
Turn the power off and call your
Authorized Service representative.
HEAD OPEN
****
Feed or printing has been attempted
while the print head is raised.
Lower the print head.
➔ Press the [RESTART] key.
NO PAPER
****
The media has run out.
The ribbon has run out.
Load new media.
➔ Press the [RESTART] key.
NO RIBBON
****
Load a new ribbon.
➔ Press the [RESTART] key.
REWIND FULL
****
Too much backing paper or media is
wound on the internal take-up spool.
Remove the backing paper or media
from the internal take-up spool.
Then press the [RESTART] key.
EXCESS HEAD
TEMP
The print head is too hot.
Turn the power off and decrease the
print head temperature.
RIBBON ERROR
****
There is a fault with the ribbon sensor. Turn the power off. Contact your Au-
thorized Service representative.
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10. TROUBLESHOOTING
Error Message
10. TROUBLESHOOTING
Problem
Solution
CUTTER ERROR
****
Remove the jammed media and feed
the undamaged media through the
cutter.
Media is jammed in the cutter.
➔ Press the [RESTART] key.
Else
Turn the power off and contact your
Authorized Service representative.
FLASH WRITE
ERR.
1. Turn the power off, re-seat the flash
memory card or ATA card and try again.
2. Replace the flash memory card or
ATA card and retry.
An error has occurred when loading
data onto a flash memory card or ATA
card.
3. Turn the power off and contact your
Authorized Service representative.
FORMAT ER-
ROR
An error has occurred while formatting 1. Turn the power off, re-seat the flash
a flash memory card or ATA card.
memory card or ATA card and try again.
2. Replace the flash memory card or
ATA card and retry.
3. Turn the power off and contact your
Authorized Service representative.
FLASH CARD
FULL
No more data can be saved in the
flash memory card or ATA card.
Replace the card with a new one and
re-send data.
(In case of flash memory card, only
1MB and 4MB cards can be used.)
COMMS ERROR
Turn the power off then on again or
press the [RESTART] key.
Check the program data.
A communication error has occurred
with the host.
➔ Call your Authorized Service repre-
sentative if necessary.
example)
PC001; 0A00,
Correct the command and re-send it
again.
When an error is detected in a com-
mand 16 bytes of the command are
displayed.
Command error
0300, 2, 2
(ESC, LF, NUL are not displayed.)
Other Error
Message
Turn the power off then on again. If the
problem still exists turn the power off
and contact your Authorized Service
representative.
Hardware or software trouble.
NOTE: If an error is not cleared by pressing the [RESTART] key, the power must be switched off then
on again.
After the power has been switched off and on, all print data in the printer is cleared.
**** denotes a remaining count of unprinted labels.
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10. TROUBLESHOOTING
10. TROUBLESHOOTING
Problem
Solution
No print.
1. Check that media and the ribbon is loaded correctly.
2. Check whether the print head is set correctly or not.
3. Check the cabling between the printer and the host.
Dots missing in the print.
Dirty print head. ➔ Clean the print head.
Call your Authorized Service representative if necessary.
Unclear (or blurred) printing.
1. Dirty print head. ➔ Clean the print head.
2. Bad or faulty ribbon. ➔ Replace ribbon.
3. Poor media quality. ➔ Change media type.
Power does not come on.
1. Plug power cord into an AC socket.
2. Check the circuit breakers or fuses.
3. Plug another appliance into the AC socket to check if
there is power supplied.
Call your Authorized Service representative if necessary.
Printer does not cut.
Check for a paper jam in the cutter.
Call your Authorized Service representative if necessary.
You see a raised nap where the media
has been cut.
1. Clean the cutter blades.
2. The blades are worn.
➔ Call your Authorized Service representative.
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PRINTED IN JAPAN
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