PX30 - A Series
User’s Guide
If you need assistance:
Technical support is available online at Toshiba’s Web site at
support.toshiba.com At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see “If Something Goes Wrong” on
page 95 in this guide.
GMAD00357010
06/13
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3
TOSHIBA, ITS AFFILIATES AND SUPPLIERS DISCLAIM ANY
AND ALL LIABILITY ARISING OUT OF THE USE OF THE
COMPUTER PRODUCTS IN ANY CRITICAL APPLICATIONS.
IF YOU USE THE COMPUTER PRODUCTS IN A CRITICAL
APPLICATION, YOU, AND NOT TOSHIBA, ASSUME FULL
RESPONSIBILITY FOR SUCH USE.
FCC Notice “Declaration of Conformity
Information”
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, it may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
❖
❖
❖
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment to an outlet on a circuit different from
that to which the receiver is connected.
❖
Consult the dealer or an experienced radio/TV technician for
help.
NOTE
Only Peripherals complying with the FCC Class B limits may be
attached to this equipment. Operation with noncompliant
peripherals or peripherals not recommended by Toshiba is likely
to result in interference to radio and TV reception. Shielded
cables must be used between the external devices and the
computer's ports. Changes or modifications made to this
equipment not expressly approved by Toshiba or parties
authorized by Toshiba could void the user's authority to operate
the equipment.
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
❖
This device may not cause harmful interference.
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4
❖
This device must accept any interference received, including
interference that may cause undesired operation.
Bluetooth® Wireless Technology
Interoperability
Bluetooth® Cards from TOSHIBA are designed to be interoperable
with any product with Bluetooth wireless technology that is based on
Frequency Hopping Spread Spectrum (FHSS) radio technology, and
is compliant to:
❖
Bluetooth Specification as defined and approved by The
Bluetooth Special Interest Group.
❖
Logo certification with Bluetooth wireless technology as
defined by The Bluetooth Special Interest Group.
Always use Bluetooth cards from TOSHIBA in order to
enable wireless networks over two or more (up to a total of
seven) TOSHIBA computers using these cards. Please
contact TOSHIBA computer product support on Web site
http://www.toshiba-europe.com/computers/tnt/
bluetooth.htm in Europe or support.toshiba.com in the
United States for more information.
When you use Bluetooth cards from TOSHIBA close to 2.4
GHz Wireless LAN devices, Bluetooth transmissions might
slow down or cause errors. If you detect certain interference
while you use Bluetooth cards from TOSHIBA, always
change the frequency, move your computer to the area
outside of the interference range of 2.4 GHz Wireless LAN
devices (40 meters/43.74 yards or more) or stop transmitting
from your computer. Please contact TOSHIBA computer
product support on Web site http://www.toshiba-
europe.com/computers/tnt/bluetooth.htm in Europe or
support.toshiba.com in the United States for more
information.
Bluetooth and Wireless LAN devices operate within the
same radio frequency range and may interfere with one
another. If you use Bluetooth and Wireless LAN devices
simultaneously, you may occasionally experience a less than
optimal network performance or even lose your network
connection. If you should experience any such problem,
immediately turn off either one of your Bluetooth or Wireless
LAN. Please contact Toshiba computer product support on
Web site http://www.toshiba-europe.com/computers/tnt/
bluetooth.htm in Europe or support.toshiba.com in the
United States for more information.
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5
Bluetooth® Wireless Technology and Your Health
The products with Bluetooth® wireless technology, like other radio
devices, emit radio frequency electromagnetic energy. The level of
energy emitted by devices with Bluetooth wireless technology
however is much less than the electromagnetic energy emitted by
wireless devices such as mobile phones.
Because products with Bluetooth wireless technology operate within
the guidelines found in radio frequency safety standards and
recommendations, TOSHIBA believes Bluetooth wireless technology
is safe for use by consumers. These standards and
recommendations reflect the consensus of the scientific community
and result from deliberations of panels and committees of scientists
who continually review and interpret the extensive research literature.
In some situations or environments, the use of Bluetooth wireless
technology may be restricted by the proprietor of the building or
responsible representatives of the organization. These situations
may, for example, include in any other environment where the risk of
interference to other devices or services is perceived or identified as
harmful.
If you are uncertain of the policy that applies on the use of wireless
devices in a specific organization or environment (e.g. airports), you
are encouraged to ask for authorization to use the device with
Bluetooth wireless technology prior to turning on the equipment.
Exposure to Radio Frequency Radiation
The radiated output power of the Bluetooth Card from
TOSHIBA is far below the FCC radio frequency exposure
limits. Nevertheless, the Bluetooth Card from TOSHIBA shall
be used in such a manner that the potential for human
contact during normal operation is minimized.
Wireless Interoperability
The TOSHIBA Wireless LAN Mini PCI Card products are designed to
be interoperable with any wireless LAN product that is based on
Direct Sequence Spread Spectrum (DSSS) radio technology, and is
compliant to:
❖
The IEEE 802.11 Standard on Wireless LANs (Revision A/B/G),
as defined and approved by the Institute of Electrical and
Electronics Engineers.
❖
The Wireless Fidelity (Wi-Fi®) certification as defined by the Wi-
Fi Alliance. The “Wi-Fi CERTIFIED” logo is a certification mark
of the Wi-Fi Alliance.
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Wireless LAN and Your Health
Wireless LAN products, like other radio devices, emit radio frequency
electromagnetic energy. The level of energy emitted by Wireless LAN
devices however is far much less than the electromagnetic energy
emitted by wireless devices like for example mobile phones.
Because Wireless LAN products operate within the guidelines found
in radio frequency safety standards and recommendations, TOSHIBA
believes Wireless LAN is safe for use by consumers. These standards
and recommendations reflect the consensus of the scientific
community and result from deliberations of panels and committees
of scientists who continually review and interpret the extensive
research literature.
In some situations or environments, the use of Wireless LAN may be
restricted by the proprietor of the building or responsible
representatives of the organization. These situations may for example
include:
❖
❖
Using the Wireless LAN equipment on board airplanes, or
In any other environment where the risk of interference to other
devices or services is perceived or identified as harmful.
If you are uncertain of the policy that applies on the use of wireless
devices in a specific organization or environment (e.g. airports), you
are encouraged to ask for authorization to use the Wireless LAN
device prior to turning on the equipment.
Exposure to Radio Frequency Radiation
The radiated output power of the TOSHIBA Wireless LAN
Mini PCI Card is far below the FCC radio frequency exposure
limits. Nevertheless, the TOSHIBA Wireless LAN Mini PCI
Card shall be used in such a manner that the potential for
human contact during normal operation is minimized. The
antenna(s) used for this transmitter must not be co-located
or operating in conjunction with any other antenna or
transmitter.
Regulatory Information
The TOSHIBA Wireless LAN Mini PCI Card must be installed and
used in strict accordance with the manufacturer’s instructions as
described in the user documentation that comes with the product.
This device complies with the following radio frequency and safety
standards.
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7
Regulatory statements
This product complies with any mandatory product
specification in any country/region where the product is sold.
Optical Disc Drive Safety Instructions
This appliance contains a laser system and is classified as a
CLASS 1 LASER PRODUCT. To use this model properly,
read the User’s Guide carefully and keep it for your future
reference.
Never attempt to disassemble, adjust or repair an optical
disc drive. You could damage the drive. You would also be
exposed to laser light or other safety hazards, resulting in
serious injury. Always contact an authorized Toshiba service
provider, if any repair or adjustment is required.
Location of the Required Label
(Sample shown below. Location of the label and manufacturing
information may vary.)
Canada – Industry Canada (IC)
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conformé à la norme
NMB-003 du Canada.
This device complies with RSS 210 of Industry Canada.
Cet appareil numerique est conforme a la norme CNR-210 du
Canada.
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The installer of this radio equipment must ensure that the
antenna is located or pointed such that it does not emit RF
field in excess of Health Canada limits for the general
population; consult Safety Code 6, obtainable from Health
Canada’s Web site www.hc-sc.gc.ca/rpb. The RF device
shall not be co-located with any other transmitter that has
not been tested with this device.
Operation is subject to the following two conditions: (1) this device
may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired
operation of this device.
L’ utilisation de ce dispositif est soumis aux deux conditions
suivantes: (1) il ne doit pas produire de brouillage et (2) l’utilisateur du
dispositif doit être prêt à accepter tout brouillage radioélectrique
reçu, même s’il est susceptible de compromettre son
fonctionnement.
The term “IC” before the equipment certification number only
signifies that the Industry Canada technical specifications were met.
To prevent radio interference to the licensed service, this device is
intended to be operated indoors and away from windows to provide
maximum shielding. Equipment (or its transmit antenna) that is
installed outdoors is subject to licensing.
Pour empecher que cet appareil cause du brouillage au service
faisant l’objet d’une licence, il doit etre utilize a l’interieur et devrait
etre place loin des fenetres afin de Fournier un ecram de blindage
maximal. Si le matriel (ou son antenne d’emission) est installe a
l’exterieur, il doit faire l’objet d’une licence.
This device is restricted to indoor use due to its operation in
the 5.15 GHz to 5.25 GHz frequency range. Industry Canada
requires this product to be used indoors for frequency range
5.15 GHz to 5.25 GHz to reduce the potential for harmful
interference to co-channel Mobile Satellite systems.
Please note that high-power radars are allocated as primary
users of the 5.25 GHz to 5.35 GHz and 5.65 GHz to 5.85 GHz
bands. These radar stations can cause interference with and/or
damage this device.
Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont
réservés uniquement pour une utilisation à l’intérieur afin de réduire
les risques de brouillage préjudiciable aux systèmes de satellites
mobiles utilisant les mêmes canaux.
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Veuillez noter que les utilisateurs de radars de haute puissance sont
désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les
bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars
pourraient causer du brouillage et/ou des dommages aux dispositifs
LAN-EL.
NOTE
The above caution applies to products that operate with an
802.11a radio device.
Copyright
This guide is copyrighted by Toshiba America Information Systems,
Inc. with all rights reserved. Under the copyright laws, this guide
cannot be reproduced in any form without the prior written
permission of Toshiba. No patent liability is assumed, however, with
respect to the use of the information contained herein.
©2013 by Toshiba America Information Systems, Inc. All rights
reserved.
Export Administration Regulation
This document contains technical data that may be controlled under
the U.S. Export Administration Regulations, and may be subject to
the approval of the U.S. Department of Commerce prior to export.
Any export, directly or indirectly, in contravention of the U.S. Export
Administration Regulations is prohibited.
Notice
The information contained in this manual, including but not limited to
any product specifications, is subject to change without notice.
TOSHIBA CORPORATION AND TOSHIBA AMERICA
INFORMATION SYSTEMS, INC. (TOSHIBA) PROVIDES NO
WARRANTY WITH REGARD TO THIS MANUAL OR ANY
OTHER INFORMATION CONTAINED HEREIN AND HEREBY
EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR
PURPOSE WITH REGARD TO ANY OF THE FOREGOING.
TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES
INCURRED DIRECTLY OR INDIRECTLY FROM ANY
TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS
CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN
THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL
TOSHIBA BE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES,
WHETHER BASED ON TORT, CONTRACT OR OTHERWISE,
ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL
OR ANY OTHER INFORMATION CONTAINED HEREIN OR
THE USE THEREOF.
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Trademarks
eco Utility is a registered trademark of Toshiba America Information
Systems, Inc. and/or Toshiba Corporation.
Adobe and Photoshop are either registered trademarks or
trademarks of Adobe Systems Incorporated in the United States
and/or other countries.
Atheros is a registered trademark of Atheros Communications, Inc.
Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc.
and any use of such marks by Toshiba is under license. Other
trademarks and trade names are those of their respective owners.
The terms HDMI and HDMI High-Definition Multimedia Interface, and
the HDMI logo are trademarks or registered trademarks of HDMI
Licensing LLC in the United States and other countries.
Intel, Intel Core, Celeron, Centrino and Pentium are trademarks or
registered trademarks of Intel Corporation or its subsidiaries in the
United States and other countries.
Memory Stick, Memory Stick PRO, and Memory Stick PRO Duo are
trademarks or registered trademarks of Sony Corporation.
Microsoft, Outlook, Windows, and Windows Media are either
registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
MultiMediaCard and MMC are registered trademarks of
MultiMediaCard Association.
Secure Digital and SD are trademarks of SD Card Association.
Wi-Fi is a registered trademark of the Wi-Fi Alliance.
All other brand and product names are trademarks or registered
trademarks of their respective companies.
Licenses
This Product is licensed under the AVC, the VC-1 and the MPEG-4
Part 2 Visual patent portfolio licenses for the personal and non-
commercial use of a consumer to (i) encode video in compliance with
the above standards (“Video Standards”) and/or (ii) decode AVC, VC-
1 and MPEG-4 Part 2 Visual that was encoded by a consumer
engaged in personal and non-commercial activity or was obtained
from a video provider licensed to provide such video. None of the
licenses extend to any other product regardless of whether such
product is included with this product in a single article. No license is
granted or shall be implied for any other use. Additional information
may be obtained from MPEG LA, LLC.
See www.mpegla.com.
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11
Computer Recycling Information
As part of a commitment to people and the future, Toshiba promotes
the efficient use of resources by working to achieve our zero-waste-
to-landfill goal at all our production sites. In addition to our existing
waste reduction and recycling policies, Toshiba is strongly
committed to reducing electronic waste. In order to ensure efficient
use of resources and appropriate treatment of hazardous
substances, in accordance with recycling regulations in each state,
country, and territory, Toshiba wants to make it easy for customers to
recycle products at the end of the life cycle. To learn more about
Reuse, Donation, Recycling
Functional computers can be donated to a local charity or resold
through other programs. Non working Toshiba computers can be
mailed-back for free recycling. For additional details, please visit
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Your computer’s features and
Connecting to a power source ............................ 25
Using the computer for the first time................... 27
Turning on the power .................................... 28
Initial setup..................................................... 28
Setting up your software................................ 28
Registering your computer with Toshiba............. 29
To Shut down your computer.............................. 29
12
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Installing drivers and applications.................. 41
Chapter 2: Learning the Basics ..............................47
Touch screen navigation................................ 52
Starting an app .................................................... 53
Starting an app from the Start screen ........... 53
Saving your work ................................................. 54
Backing up your work.......................................... 54
Using the optical disc drive ................................. 55
Optical disc drive components...................... 56
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Contents
14
Toshiba’s online resources.................................. 60
Windows® Store................................................... 69
Media & Entertainment .................................. 78
Tools & Utilities .............................................. 79
Support & Recovery....................................... 80
eco Utility® .......................................................... 81
Password Utility................................................... 82
Using a supervisor password ........................ 82
Using a user password .................................. 84
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TOSHIBA function key......................................... 92
Problems that are easy to fix ............................... 95
Sound system problems.................................... 108
Printer problems ................................................ 108
Wireless networking problems........................... 109
DVD operating problems ................................... 111
Develop good computing habits........................ 112
Data and system configuration backup in
the Windows® operating system............ 113
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Contents
16
Appendix A: TOSHIBA Function Keys ................. 120
Display brightness ....................................... 121
Volume Mute................................................ 123
Keyboard Function keys ............................. 123
Zoom (Display resolution) ............................ 123
Appendix B: Power Cord/Cable Connectors ....... 124
Glossary ......................................................... 125
Index .............................................................. 142
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Introduction
Welcome to the world of powerful, multimedia computing.
Your computer is ENERGY STAR® qualified.
Toshiba is a partner in the Environmental Protection
Agency’s (EPA) ENERGY STAR® Program and has designed
this computer to meet the latest ENERGY STAR® guidelines
for energy efficiency. Your computer ships with the power
management options preset to a configuration that will
provide the most stable operating environment and optimum
system performance for both AC power and battery modes.
To conserve energy, your computer ships with default power
settings that will turn off the display or enter low-power
Sleep mode after a specific amount of inactivity. We
recommend that you leave this and other energy saving
features active, so that your computer will operate at its
maximum energy efficiency. You can wake the computer
from Sleep mode by pressing the power button. See the
“Mobile Computing” section of the Toshiba User’s Guide for
more information on using power management settings to
conserve computer energy.
17
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Introduction
18
When considering additions to your home office, purchase
products that have earned the ENERGY STAR® for all your
equipment needs, which can save you money, save energy,
and help protect the climate.
www.energystar.gov/powermanagement for more
information regarding the ENERGY STAR® Program
NOTE
This computer is compatible with European Union
Directive 2002/95/EC, Restriction of the use of certain
Hazardous Substances in electrical and electronic
equipment (RoHS), which restricts use of lead, cadmium,
mercury, hexavalent chromium, PBB, and PBDE. Toshiba
requires its computer component suppliers to meet
RoHS requirements and verifies its suppliers’
commitment to meeting RoHS requirements by
conducting component sampling inspections during the
product design approval process.
NOTE
Certain Microsoft® software product(s) included with this
computer may use technological measures for copy
protection. IN SUCH EVENT, YOU WILL NOT BE ABLE
TO USE THE PRODUCT IF YOU DO NOT FULLY
COMPLY WITH THE PRODUCT ACTIVATION
PROCEDURES. Product activation procedures and
Microsoft’s privacy policy will be detailed during initial
launch of the product, or upon certain reinstallations of
the software product(s) or reconfigurations of the
computer, and may be completed by Internet or
telephone (toll charges may apply).
Some software may differ from its retail version (if
available), and may not include user manuals or all
program functionality.
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Introduction
19
This guide
NOTE
The product specifications and configuration information
are designed for a product Series. Your particular model
may not have all the features and specifications listed or
illustrated. For more detailed information about the
features and specifications on your particular model,
While Toshiba has made every effort at the time of
publication to ensure the accuracy of the information
provided herein, product specifications, configurations,
prices, system/component/options availability are all
subject to change without notice. For the most
up-to-date product information about your computer, or
to stay current with the various computer software or
hardware options, visit Toshiba’s Web site at
This guide
This guide introduces the computer's features as well as
some basic procedures needed to perform tasks in
Windows 8.
You can:
❖
❖
❖
Read the entire guide from beginning to end.
Skim through and stop when a topic interests you.
Use the table of contents and the index to find specific
information.
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Introduction
Safety icons
20
Safety icons
This manual contains safety instructions that must be
observed to avoid potential hazards that could result in
personal injuries, damage to your equipment, or loss of data.
These safety cautions have been classified according to the
seriousness of the risk, and icons highlight these instructions
as follows:
Indicates an imminently hazardous situation which, if not
avoided, will result in death or serious injury.
Indicates a potentially hazardous situation which, if not
avoided, could result in death or serious injury.
Indicates a potentially hazardous situation which, if not
avoided, may result in minor or moderate injury.
Indicates a potentially hazardous situation which, if not
avoided, may result in property damage.
NOTE
Provides important information.
Other icons used
Additional icons highlight other helpful or educational
information:
TECHNICAL NOTE: This icon indicates technical
information about the computer.
HINT: This icon indicates helpful hints and tips.
DEFINITION: This icon indicates the definition of a term
used in the text.
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Introduction
Other documentation
21
Your computer’s features and specifications
Certain computer chassis are designed to accommodate all
possible configurations for an entire product Series. Your
select model may not have all the features and specifications
corresponding to all of the icons or switches shown on the
computer chassis, unless you have selected all those
features.
This information applies to all the features and icons
described in this guide.
Below are examples of some of the many possible icons
used on your computer:
(Sample Illustration) System icons
Other documentation
Your computer comes with the following documentation:
❖
❖
❖
An electronic version of the User’s Guide (this document)
A Quick Start Document
It may also include other documentation
For accessory information, visit Toshiba’s Web site at
Service options
Toshiba offers a full line of service programs to complement
warranty, extended warranty, and service upgrade terms and
To stay current on the most recent software and hardware
options for your computer, and for other product information,
be sure to regularly check the Toshiba Web site at
If you have a problem or need to contact Toshiba, see “If
Something Goes Wrong” on page 95.
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Chapter 1
Getting Started
This chapter provides tips for using your computer
effectively, summarizes how to connect components, and
explains what to do the first time you use your computer.
Please read the safety instruction information on the Quick
Start document (that shipped with your computer) carefully
and make sure you fully understand the instructions before
you attempt to use your computer in order to avoid potential
hazards that could cause bodily injury, property damage, or
damage the computer.
Setting up a work environment
Place the computer on a hard flat surface that is large
enough for the computer and any other items you are using,
such as a printer. Leave enough space around the computer
and other equipment to provide adequate ventilation.
To keep your computer in prime operating condition, protect
your work area from:
❖
❖
Dust, moisture, and direct sunlight.
Equipment that generates a strong electromagnetic field,
such as stereo speakers (other than speakers that are
connected to the computer) or speakerphones.
22
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Getting Started
23
❖
Rapid changes in temperature or humidity and sources
of temperature change such as air conditioner vents or
heaters.
❖
❖
Extreme heat, cold, or humidity.
Liquids and corrosive chemicals.
Precautions
Your computer is designed to provide optimum safety and
ease of use. You should observe certain precautions to
further reduce the risk of personal injury or damage to the
computer.
Never allow any liquids to spill into any part of your
computer, and never expose the computer to rain, water,
seawater or moisture. Exposure to liquid or moisture can
cause electric shock or fire, resulting in damage or
serious injury. If any of these eventualities should
accidentally occur, immediately:
1. Turn off the computer.
2. Disconnect the AC adaptor from the power plug
socket and computer.
Failure to follow these instructions could result in serious
injury or permanent damage to the computer.
Do not turn on the power again until you have taken the
computer to an authorized service center.
❖
❖
Never turn off the computer if a drive light indicates a
drive is active.
Turning off the computer while it is reading from or
writing to a disk/disc or flash media may damage the
disk/disc or flash media, the drive, or both.
Keep the computer and disks away from objects that
generate strong magnetic fields, such as large stereo
speakers.
Information on some disks is stored magnetically.
Placing a magnet too close to a disk can erase important
files.
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Getting Started
24
Handle discs carefully. Avoid touching the surface of the
disc. Grasp it by its center hole and edge. If you handle
the disc incorrectly, you could damage the disc and
possibly lose data.
❖
Scan all new files for viruses.
This precaution is especially important for files you
receive via email or download from the Internet.
Occasionally, even new programs you buy from a
supplier may contain a computer virus. You need a
special program to check for viruses.
Important information on your computer’s
cooling fan
Your computer may have a CPU cooling fan that cools the
CPU by drawing outside air into the computer.
Always make sure your computer and AC adaptor have
adequate ventilation and are protected from overheating
when the power is turned on or when an AC adaptor is
connected to a power outlet (even if your computer is in
Sleep mode). In this condition, observe the following:
Never cover your computer or AC adaptor with any
object.
Never place your computer or AC adaptor near a heat
source, such as an electric blanket or heater.
Never cover or block the air vents including those located
on the back of the computer.
Always operate your computer on a hard flat surface.
Overheating your computer or AC adaptor could cause
system failure, computer or AC adaptor damage or a fire,
possibly resulting in serious injury.
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Setting up your computer
25
Setting up your computer
TECHNICAL NOTE: You must complete all setup steps
up to and including “Setting up your software” on
page 28 before adding external or internal components
to your computer. These components include, but are
not limited to a printer and memory.
NOTE
Please handle your computer carefully to avoid scratches
and damage.
Connecting to a power source
Your computer requires power to operate. Use the power
cord/cable and AC adaptor to connect the computer to a live
electrical outlet.
Never pull on a power cord/cable to remove a plug from
a socket. Always grasp the plug directly. Failure to follow
this instruction may damage the cord/cable, and/or result
in a fire or electric shock, possibly resulting in serious
injury.
Always confirm that the power plug (and extension cable
plug if used) has been fully inserted into the socket, to
ensure a secure electrical connection. Failure to do so
may result in a fire or electric shock, possibly resulting in
serious injury.
Be careful if you use a multiple connector. An overload on
one socket could cause a fire or electric shock, possibly
resulting in serious injury.
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Getting Started
Connecting to a power source
26
Always use the TOSHIBA AC adaptor that was provided
with your computer, or use AC adaptors specified by
TOSHIBA to avoid any risk of fire or other damage to the
computer. Use of an incompatible AC adaptor could
cause fire or damage to the computer possibly resulting
in serious injury. TOSHIBA assumes no liability for any
damage caused by use of an incompatible adaptor.
AC adaptor
Power cord/cable
AC adaptor cord
(Sample Illustration) Power cord/cable and AC adaptor
To connect AC power to the computer:
Connect the power cord/cable to the AC adaptor.
1
(Sample Illustration) Connecting the power cord/cable to the
AC adaptor
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Getting Started
Using the computer for the first time
27
_
2
Plug the AC adaptor cord into the DC-IN on the back of
the computer.
+
(Sample Illustration) Connecting the AC adaptor cord to the
computer
3
Connect the power cord/cable to a live electrical outlet.
Never attempt to connect or disconnect a power plug
result in an electric shock, possibly resulting in serious
injury.
Using the computer for the first time
The computer is now ready for you to turn it on and begin
using it. See “Exploring Your Computer’s Features” on
page 65
Adjust the display to a comfortable viewing angle.
Small bright dots may appear on your screen display when
you turn on your computer. Your display contains an
extremely large number of thin-film transistors (TFT) and is
manufactured using high-precision technology. Any small
bright dots that may appear on your display are an intrinsic
characteristic of the TFT manufacturing technology. Over a
period of time, and depending on the usage of the computer,
the brightness of the screen will deteriorate. This is also an
intrinsic characteristic of the screen technology.
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Getting Started
Using the computer for the first time
28
Turning on the power
To turn on the computer:
1
2
Make sure the power is properly connected and ready.
Check to ensure that all drives and slots are empty.
Press and release the power button. The ON/OFF light
glows white.
Power button
(Sample Illustration) Turning on the power
The pre-installed operating system will load
automatically.
When you turn on the computer for the first time, do not
turn off the power again until the operating system has
loaded completely.
Initial setup
The Windows 8 Startup screen is the first screen displayed
when you turn on your computer for the first time. Follow the
on-screen instructions on each screen in order to properly
install the operating system and begin using your computer.
Setting up your software
NOTE
The names of windows displayed, and the order in
which windows appear, may vary according to your
software setup choices.
The first time you turn on your computer, the setup guides
you through steps to set up your software. Follow the on-
screen instructions.
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Getting Started
Registering your computer with Toshiba
29
Registering your computer with Toshiba
Product registration is strongly recommended, and allows
Toshiba to send you periodic updates, announcements, and
special offers applicable to your Product. Product
registration can be completed by one of three methods:
1
2
3
in the requested information and complete the
registration process.
From the Start screen: Type Registration while in the
Start screen, locate and complete the registration
process.
From the Desktop: Move your pointer to the upper-right
corner of the screen or swipe in from the right edge.
When the Windows® charms appear, click or touch the
Search ( ) charm and, in the Search field, type
Registration. In the list that appears, click or touch
Registration and complete the registration process.
Failure to complete Product Registration will not diminish
your rights under the Toshiba Standard Limited Warranty.
To register online, an Internet connection is required.
NOTE
To Shut down your computer
1
From the Start or Desktop screen, move your pointer to
the upper-right corner of the screen or swipe in from the
right edge.
2
When the Windows® charms appear, click or touch the
Settings ( ) charm.
Pressing the power button before shutting down the
Windows® operating system could cause you to lose
your work. Make sure the system indicator panel’s
storage drive light and the drive in-use light are off. If you
turn off the power while a disk/disc is being accessed,
you may lose data or damage the disk/disc and/or drive.
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Getting Started
To Restart your computer
30
3
In the lower right of the screen click or touch the Power
(
) icon.
Shut down option
Power
(Sample Image) Shut down
4
Highlight Shut down while holding the Shift key, and
then click or touch the Shut down option.
The computer closes all open applications, shuts down
the operating system, and then turns off.
To Restart your computer
1
From the Start or Desktop screen, move your pointer to
the upper-right corner of the screen or swipe in from the
right edge.
2
3
When the Windows® charms appear, click or touch the
Settings ( ) charm.
In the lower right of the screen click or touch the Power
( ) icon.
Restart option
Power
(Sample Image) Restart
4
Highlight Restart, and then click or touch the Restart
option.
The computer closes all open applications, and restarts
the operating system.
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Getting Started
To place your computer in Sleep mode
31
To place your computer in Sleep mode
1
From the Start or Desktop screen, move your pointer to
the upper-right corner of the screen or swipe in from the
right edge.
2
When the Windows® charms appear, click or touch the
Settings ( ) charm.
Be sure to save your work first.
3
In the lower right of the screen click or touch the Power
(
) icon.
Sleep option
Power
(Sample Image) Sleep
4
Highlight Sleep, and then click or touch the Sleep
option.
Sleep mode saves the current state of the computer to
memory so that, when you restart the computer, you can
continue working from where you left off.
NOTE
Before adding external devices, Toshiba recommends
first setting up the software.
After starting your computer for the first time you may want
to connect any external devices you want to use, (see
“Connecting an external device” on page 42).
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Getting Started
Recovering the Internal Storage Drive
32
Recovering the Internal Storage Drive
Your computer includes recovery utilities to allow you to
recover your internal storage drive if necessary.
The following internal storage drive recovery options are
available:
Recovery option Description
Creating recovery
media
This option allows you to create the recovery
Restoring from
recovery media
This option allows you to restore your system
from the recovery media you created.
Refresh your PC
(with user’s data)
This option allows you to refresh your system
without losing your data.
See “Refresh your PC (with user’s data)” on
page 37.
Reset your PC
This option allows you to remove all data from
your system and reinstall Windows®.
See “Reset your PC” on page 39.
A recovery image of your computer is stored on the internal
storage drive, and the image can be restored by running the
recovery utilities directly from your internal storage drive as
recovery files on your internal storage drive become
corrupted or are deleted, you can restore your system from
your recovery media. Also, if your original internal storage
drive fails, you can restore your system to a new internal
storage drive from your recovery media. It is strongly
recommended that you create recovery media before using
your system for the first time. See “Creating recovery media”
on page 33 and “Restoring from recovery media” on
page 35.
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Getting Started
Recovering the Internal Storage Drive
33
NOTE
When you restore your system, only the operating
system files, applications, and drivers originally shipped
with the computer are restored. Any files that you created
are not restored during this process. Be sure to
separately save the files you have created to external
media using Windows® or another backup program. For
more information, see “Backing up your work” on
page 54.
Creating recovery media
It is strongly recommended that you create recovery media.
If the recovery files on your internal storage drive become
corrupted or are deleted, you can restore your system from
your recovery media. Also, if your original internal storage
drive fails, you can restore your system to a new internal
storage drive from your recovery media.
NOTE
When you create recovery media, only the operating
system files, applications, and drivers originally shipped
with the computer are backed up to the external media
and can be restored from this media. Any files that you
created are not backed up on the recovery media. You
will need to separately back up the files you created; for
more information, see “Backing up your work” on
page 54.
When you create recovery media, the system will prompt you
to insert several blank DVDs or connect one or more USB
flash drives of a certain minimum capacity to your computer.
The amount of space required for storing the recovery files
varies by computer model. Follow the procedure below to
determine how much space you will need for storing your
system’s recovery files.
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Getting Started
Recovering the Internal Storage Drive
34
To create recovery media:
1
From the Start screen begin typing Recovery Media
Creator and click or touch your selection. If you are in
the Desktop, move your pointer to the upper-right corner
of the screen or swipe in from the right edge. When the
Windows® charms appear click or touch the Search (
charm and, in the Search field, type Recovery Media
Creator. In the list that appears, click or touch your
selection.
)
The TOSHIBA Recovery Media Creator dialog box
displays.
(Sample Image) TOSHIBA Recovery Media Creator dialog
box
2
Select DVD or USB Flash from the drop-down list,
depending on the type of external media you want to
use.
3
Check the “Information” area of the dialog box to
determine the number of DVDs you will need and/or the
minimum amount of storage space required for copying
your system’s recovery files to USB flash drive(s).
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Getting Started
Recovering the Internal Storage Drive
35
4
Do one of the following:
❖ If you are copying files to DVD, insert a blank DVD
into the optical disc drive.
❖ If you are copying files to a USB flash drive, connect
a USB flash drive of the required minimum capacity
(as specified in the TOSHIBA Recovery Media
Creator utility) to your computer.
All information stored on your DVDs or USB flash drive(s)
will be erased during the process of creating the recovery
media. Be sure to save the information stored on your
external media to another storage device before
executing this procedure, or use blank media.
5
6
Click or touch the Create button in the TOSHIBA
Recovery Media Creator utility dialog box.
Follow the on-screen prompts to complete the copy
process.
NOTE
If you are copying the recovery files to DVDs, be sure to
label each DVD in the set sequentially (for example, “1 of
3,” “2 of 3,” etc.), so that you will know in which order to
insert the discs during recovery.
For information on using the Recovery media you have
recovery media” on page 35.
Restoring from recovery media
The recovery process deletes information stored on the
internal storage drive. Be sure to save your work to
external media before executing the recovery (see
“Backing up your work” on page 54).
If you have created recovery media for your system, you can
restore your system from such media, if necessary. For
example, if your original internal storage drive fails, you can
restore your system to a new internal storage drive from your
recovery media. For instructions on creating recovery media,
see “Creating recovery media” on page 33.
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Getting Started
Recovering the Internal Storage Drive
36
NOTE
When you restore your system, only the operating
system files, applications, and drivers originally shipped
with the computer are restored. Any files that you created
are not restored during this process. Be sure to
separately save the files you have created to external
media using Windows® or another backup program. For
more information, see “Backing up your work” on
page 54.
To recover your internal storage drive from recovery media:
1
2
Make sure your computer is turned off.
Do one of the following:
❖ If your recovery files are on DVDs, insert the first
recovery DVD into your optical disc drive.
❖ If your recovery files are on a USB flash drive,
connect the USB flash drive to your computer.
3
Press and hold the F12 key immediately after pressing
the power button.
The Boot menu displays.
4
5
Using the arrow keys, select the DVD option or the USB
Flash option, depending on which type of media you are
using, and then press the ENTER key.
A warning screen appears, stating that when the
recovery is executed all data on your internal storage
drive will be deleted and rewritten. Click Yes to
continue.
6
7
Follow the on-screen instructions to complete the
recovery process.
When the process is complete, a message displays
indicating that the drive has been recovered.
Click Finish to restart the computer.
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Getting Started
Recovering the Internal Storage Drive
37
Refresh your PC (with user’s data)
Using “Refresh your PC” recovers your internal storage
drive to factory default state and attempts to save your
data. Toshiba does not guarantee successful data back-
up. Please make a complete back up of your data to
external media before executing the recovery. For more
information, see “Backing up your work” on page 54.
You can recover the factory default software (refresh your
PC), while the computer will attempt to back up your data
using the utilities stored on your computer’s internal storage
drive:
TECHNICAL NOTE: Your data will be copied into the
backup folder. All of the data will be moved to this folder
during the recovery process, however the current
directory structure will be retained.
1
From the Start or Desktop screen, move your pointer to
the upper-right corner of the screen or swipe in from the
right edge.
2
3
When the Windows® charms appear click or touch the
Settings ( ) charm.
Click or touch Change PC Settings.
The PC settings window appears.
(Sample Image) PC settings screen
Click or touch General.
4
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Getting Started
Recovering the Internal Storage Drive
38
5
Scroll down to “Refresh your PC without affecting your
files,” and click or touch Get Started.
The “Refresh your PC” screen appears.
(Sample Image) Refresh your PC screen
Toshiba does not guarantee successful data back up. Be
sure to save your work to external media before
executing the recovery (see “Backing up your work” on
page 54).
6
Click or touch the Next button to begin.
The “Ready to refresh your PC” screen appears.
(Sample Image) Ready to refresh your PC screen
You will be prompted to refresh your system.
7
Click or touch the Refresh button.
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Getting Started
Recovering the Internal Storage Drive
39
8
Your system will restart.
The “Refreshing your PC” window appears. When the
process is complete your system will reboot your
Windows® operating system.
Reset your PC
The recovery process deletes information stored on the
internal storage drive. Be sure to save your work to
external media before executing the recovery (see
“Backing up your work” on page 54).
1
From the Start or Desktop screen, move your pointer to
the upper-right corner of the screen or swipe in from the
right edge.
2
3
When the Windows® charms appear click or touch the
Settings ( ) charm.
Click or touch Change PC Settings.
The PC settings window appears.
(Sample Image) PC settings screen
Click or touch General.
4
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Getting Started
Recovering the Internal Storage Drive
40
5
Scroll down to “Remove everything and reinstall
Windows,” and click or touch Get Started.
The “Reset your PC” screen appears.
(Sample Image) Reset your PC screen
6
Click or touch the Next button.
The “Do you want to fully clean your drive” screen
appears.
(Sample Image) Do you want to fully clean your drive screen
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Getting Started
Recovering the Internal Storage Drive
41
7
Select one of the following options:
❖ Just remove my files
❖ Fully clean the drive
The “Ready to reset your PC” screen appears.
(Sample Image) Ready to reset your PC screen
8
Click or touch the Reset button.
The “Resetting your PC” window appears. When the
process is complete your system will reboot your
Windows® operating system.
NOTE
Selecting the “Fully clean the drive” option may take
several hours.
Installing drivers and applications
The TOSHIBA Application Installer allows you to reinstall the
drivers and applications that were originally bundled with
your computer.
To reinstall drivers and applications:
1
From the Start screen begin typing TOSHIBA
Application Installer and click or touch your selection.
If you are in the Desktop, move your pointer to the
upper-right corner of the screen or swipe in from the
right edge. When the Windows® charms appear click or
touch the Search ( ) charm and, in the Search field,
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Getting Started
Connecting an external device
42
type TOSHIBA Application Installer. In the list that
appears, click or touch your selection.
Search field
2
3
4
5
Click or touch Next.
Click the item you want to install.
Click or touch Install.
Follow the on-screen prompts to complete the
installation process, see “TOSHIBA Application Installer”
on page 94.
Connecting an external device
You can easily attach an external device to your computer.
To do this:
1
2
3
4
Read the directions that came with the device to see if
you first need to install new software.
Connect the device’s video or USB cable to the port on
the computer and to the device.
Connect the device’s power cable to a live electrical
outlet (if applicable).
Turn on the external device (if applicable).
Your computer may automatically detect the external
device.
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Getting Started
Using external display devices
43
Using external display devices
Your computer comes with a built-in display, but you can
also connect the following types of external display devices
to the video ports described below:
Using the HDMI™ In port
Your computer comes with an HDMI™ In port, allowing you
to connect to a video gaming console or DVD player.
NOTE
Locate the HDMI™ In port on the Quick Start Card that
shipped with your computer.
HDMI™ In port
(Sample Illustration) Video port on back of computer
Using the HDMI™ Out port
(Available on certain models.)
NOTE
Your computer may come with an HDMI™ Out port.
Your computer may come with an HDMI™ Out port, allowing
you to connect to an HDMI™-compatible television or
external display device.
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Getting Started
Customizing your computer’s settings
44
HDMI™ Out port*
*Available on certain models
(Sample Illustration) HDMI™ Out port on back of computer
Selecting video cables
To connect a device to the HDMI™ Out port (available on
certain models), you must purchase an HDMI™ cable.
Connecting an HDMI™-compatible television or
display device
(Available on certain models.)
To connect an HDMI™-compatible television or display
device to the computer:
❖
Connect one end of an HDMI™ cable (not included with
your computer) to the HDMI™ Out port on the back of
your computer, and then connect the other end of the
cable to your television or display device. Refer to the
manual that came with the television or display device
for more information.
Your computer will automatically detect the external
display device.
Customizing your computer’s settings
There are several ways in which you can customize your
computer to suit your particular requirements. You can go
into your computer settings to make adjustments to your
computer to suit your needs.
From the Start or Desktop screen, move your pointer to the
upper-right corner of the screen or swipe in from the right
edge. When the Windows® charms appear click or touch the
Settings ( ) charm and then click or touch Change PC
Settings. Then choose a category you wish to change.
Refer to your operating system documentation or Help and
Support for details.
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Getting Started
Caring for your computer
45
You may also wish to customize your power usage settings.
For more information, see “Power Plans” on page 63. There
are additional custom settings you can choose. See
“Utilities” on page 76.
Caring for your computer
This section gives tips on cleaning and moving your
computer.
NOTE
Please handle your computer carefully to avoid scratches
and damage.
Cleaning the computer
Keep liquids, including cleaning fluid, out of the
computer’s keyboard, speaker, and other openings.
Never spray cleaner directly onto the computer and/or
display. Never use harsh or caustic chemical products to
clean the computer.
To keep your computer clean, gently wipe with a lightly
dampened cloth.
Moving the computer
Before moving your computer to a new location, even across
the room, make sure all drive activity has ended (the internal
storage drive and optical disc drive indicator lights stop
glowing) and all external peripheral cables are disconnected.
Before moving your computer, shut down the computer
and disconnect the power cable/cord.
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Getting Started
Caring for your computer
46
Using a computer lock
You may want to secure your computer to a heavy object
such as your desk. The easiest way to do this is to purchase
an optional computer lock cable. For more information on
(Sample Illustration) Computer lock cable
To secure the computer:
1
Wrap the cable through or around some part of a heavy
object.
Make sure there is no way for a potential thief to slip the
cable off the object.
2
3
Pass the locking end through the loop.
Insert the cable’s locking end into the security lock slot
on your computer, then engage the locking device.
The computer is now securely locked.
(Sample Illustration) Attaching security lock cable
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Chapter 2
Learning the Basics
This chapter gives some computing tips and provides
important information about basic features.
Computing tips
❖
Save your work frequently.
Your work stays in the computer’s temporary memory
until you save it to the internal storage drive. If the
network you are using goes down and you must restart
your computer to reconnect, you will lose all work since
you last saved.
See “Saving your work” on page 54 for further
information.
HINT: Some programs have an automatic save feature
that can be activated. This feature saves your file to the
internal storage drive at preset intervals. See your
software documentation for details.
47
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Learning the Basics
Using the wireless mouse
48
❖
Label the backup copies clearly and store them in a safe
place.
It is easy to put off backing up because it takes time.
However, if your internal storage drive suddenly fails, you
will lose all the data on it unless you have a separate
backup copy. For more information, see “Data and
system configuration backup in the Windows® operating
system” on page 113.
❖
❖
Use Error-checking and Disk Defragmenter regularly to
check and optimize disk space and improve
performance.
Scan all new files for viruses.
This precaution is especially important for files you
receive via external media, email, or download from the
Internet.
❖
❖
Take frequent breaks to avoid repetitive-motion injuries
and eyestrain.
Do not turn off the computer if a drive indicator light
indicates a drive is active.
Turning off the computer while it is reading from or
writing to a disk may damage the disk, the drive, or both.
NOTE
The Windows® operating system records information,
such as your desktop setup, during its shutdown
procedure. If you do not let the Windows® operating
system shut down normally, details such as new icon
positions may be lost.
Using the wireless mouse
Your computer comes with a wireless mouse. The wireless
receiver comes installed on your computer.
Battery light
Scroll wheel
(Sample Illustration) Mouse
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Learning the Basics
Using the wireless mouse
49
Replacing the battery
A battery is required to power the wireless mouse. The
battery light glows red when the battery power is low.
To replace the battery:
1
Save your work and turn the mouse upside down.
Battery cover
Mouse ON/OFF
switch
(Sample Illustration) Mouse underside
2
Slide the mouse ON/OFF switch on the underside to the
OFF position.
3
4
5
6
Slide the Battery cover off.
Always replace the battery with a fresh one.
Replace the battery cover.
Slide the mouse ON/OFF switch to the ON position.
If a battery is leaking or its case is cracked, put on
protective gloves to handle it, and discard it immediately.
Always dispose of used batteries in compliance with all
applicable laws and regulations. Put insulating tape, such
as cellophane tape, on the electrode during
transportation to avoid a possible short circuit, fire or
electric shock. Failure to do so could possibly result in
serious injury.
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Learning the Basics
Using the wireless keyboard
50
Using the wireless keyboard
Your computer comes with a wireless keyboard. The wireless
receiver comes installed on your computer.
(Sample Illustration) Keyboard
Replacing the battery
A battery is required to power the wireless keyboard. The
battery light glows red when the battery power is low.
To replace the battery:
1
Save your work and turn the keyboard upside down.
Keyboard ON/OFF switch
Battery cover
(Sample Illustration) Keyboard underside
2
Slide the keyboard ON/OFF switch on the underside to
the OFF position.
3
4
Slide the Battery cover off.
Always replace the battery with a fresh one.
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Learning the Basics
Using the wireless keyboard
51
5
6
Replace the battery cover.
Slide the keyboard ON/OFF switch to the ON position.
If a battery is leaking or its case is cracked, put on
protective gloves to handle it, and discard it immediately.
Always dispose of used batteries in compliance with all
applicable laws and regulations. Put insulating tape, such
as cellophane tape, on the electrode during
transportation to avoid a possible short circuit, fire or
electric shock. Failure to do so could possibly result in
serious injury.
Keyboard functions
Your computer’s keyboard contains character keys, control
keys, function keys, and special Windows® keys.
NOTE
To capture a print screen of the entire screen, press the
Fn + PRTSC key.
(Sample Illustration) PRTSC key on the keyboard
Function keys
The function keys (not to be confused with the Fn key) are
the 12 keys at the top of the keyboard.
(Sample Illustration) Function keys
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Learning the Basics
Touch screen
52
Special Windows® keys
Windows® key
Application key
(Sample Illustration) Special Windows® keys
Your computer’s keyboard has one key and one button that
have special functions in Windows®:
❖ Windows® key—Toggles between the Desktop screen
and the last app opened on the Start screen. For more
information refer to the Help & Support, or see
“Exploring the Start screen” on page 65
❖ Application key—Has a similar function as the
secondary mouse button
Touch screen
Your computer may come with a touch screen, enabling
direct interaction with displayed apps and programs through
simple or multi-touch gestures.
Touch screen navigation
Use your finger to manipulate the on-screen icons, buttons,
menu items, and other items on the touch screen. You can
also change the screen’s orientation.
The screen is made of glass so avoid contact with sharp,
rough, or abrasive objects or substances as screen may
break or scratch if not handled properly. If you see a
crack in the glass, discontinue use of the device to avoid
injury.
Touch—Touch to activate items displayed on the screen,
such as app and setting icons or on-screen buttons. Touch
to type using the keyboard.
Touch & hold—Touch and hold an item on the screen by
touching and holding the item in place until an action occurs.
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Learning the Basics
53
Starting an app
Drag—Touch and hold an item for a moment and then,
without lifting your finger, move the item until you reach the
target position. For example, drag items on any app screen
to reposition them.
Swipe or slide—To swipe or slide, quickly move your finger
across the surface of the screen without pausing. For
example, swipe your finger to the left from the right edge of
the screen to display the Windows® charms.
Double-tap—Tap quickly twice to zoom in. For example,
double-tap a section of a Web page to zoom in on that
section. Double-tap again to zoom out.
Pinch—In some apps (such as Maps and Games), you can
zoom in and out by placing two fingers on the screen at once
and pinching them together (to zoom out) or spreading them
apart (to zoom in).
Rotate—Place two or more fingers on an item and rotate
your hand. The item rotates in the direction you turn your
hand. (Not functional in all apps).
Starting an app
To Start an app on the Start screen, move your pointer over
the appropriate tile and click to open.
To Start an app from the Desktop, move your pointer to the
upper-right corner of the screen or swipe in from the right
edge. When the Windows® charms slide out from the right,
click or touch the Start ( ) charm.
Starting an app from the Start screen
To Start an app on the Start screen, move your pointer over
the appropriate tile and click or touch to open, or swipe your
finger to the left from the right edge of the screen.
To Start an app using the Search function, move your pointer
to the upper-right corner of the screen or swipe in from the
right edge. When the Windows® charms slide out from the
right, click or touch the Search ( ) charm. The apps screen
appears with the available system apps to choose from or
you can enter your search in the search field.
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Learning the Basics
Saving your work
54
Below is an example using the Search field to start an app:
1
Move your pointer to the upper-right corner of the screen
or swipe in from the right edge. When the Windows®
charms appear click or touch the Search ( ) charm.
(Sample Image) Searching for apps
2
Start typing the app’s name in the Search field.
As you type, all matching files and apps are displayed.
Click the app you wish to open.
3
Saving your work
Before you turn off the computer using the Shut down
command, save your work on the internal storage drive,
external media, flash media, or optical disc. This is one of
the most important rules of computing.
Many applications offer a feature that saves documents at
regular intervals. Check your program’s documentation to
see if it has an automatic save feature.
to your computer. You can back up your files to different
types of media such as CDs, DVDs, external storage media,
or to a network, if available.
To back up several files at one time, use the Microsoft®
Windows® file recovery program preinstalled on the
computer’s internal storage drive. Also see “Backing up your
data or your entire computer with the Windows® operating
system” on page 115.
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Learning the Basics
Using the optical disc drive
55
HINT: Backing up all the files on your internal storage
drive may take a considerable amount of time and
multiple CDs/DVDs. You may prefer to use a high-
capacity backup system, such as an external hard drive.
Using the optical disc drive
Optical storage is a popular medium for software, music,
and video. Digital versatile discs (DVDs) provide a significant
increase in data storage and support features that were not
available on previous video platforms. These features
include wide-screen movies, multiple language tracks, digital
surround sound, multiple camera angles, and interactive
menus.
TECHNICAL NOTE: Your optical disc drive is set to play
Region 1 (North America) DVD-ROMS. A DVD disc of a
region other than the above mentioned cannot be played
unless you manually change it in the Properties setting of
the optical disc drive. The drive will allow you to change
regions four times. On the fourth change, the region will
be “locked in.” That is, the drive will only play DVDs from
that last region. Note that changing from region 1 to
region 2 and back to region 1 is counted as two changes.
NOTE
For optimum DVD performance, it is recommended that
you play DVDs while running the computer on AC power.
NOTE
When viewing DVD movies use the DVD Player software
that came with your computer.
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Learning the Basics
Using the optical disc drive
56
Optical disc drive components
The optical disc drive is located on the side of the computer.
Your optical disc drive may look like this:
Drive in-use indicator light
Eject button
Manual eject hole
(Sample Illustration) Optical disc drive
Drive in-use indicator light—Indicates when the drive is in
use.
Eject button—Press to release the disc tray.
Do not press the eject button or turn off the computer
while the drive in-use indicator light is glowing. Doing so
could damage the disc or the drive.
When the disc tray is open, be careful not to touch the
lens or the area around it. Doing so could cause the drive
to malfunction.
Manual eject hole—Use if you need to release the disc
tray when the power is off. Use a straightened paper clip or
other narrow object to press the manual eject button located
inside the hole.
Never use a pencil to press the manual eject button.
Pencil lead can break off inside the computer and
damage it.
Inserting an optical disc
To insert an optical disc into the drive:
1
Make sure the computer is turned on.
The drive will not open if the computer’s power is off.
Make sure the drive’s in-use indicator light is off.
Press the drive’s eject button.
2
3
The disc tray slides partially out of the drive.
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Learning the Basics
Using the optical disc drive
57
4
Grasp the tray and pull it fully open.
(Sample Illustration) Drive tray fully extended
5
Hold the disc by its edges and check that it is free of
dust.
If the disc is dusty, clean it with a clean dry cloth.
Place the disc carefully in the disc tray, label side out.
6
(Sample Illustration) Positioning the disc in the drive
7
Gently press the disc onto the center spindle until it
clicks into place.
Handle DVDs and CDs carefully, making contact only
with the center hole and edge. Do not touch the surface
of the disc. Do not stack discs. If you incorrectly handle
the discs, you could lose data.
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Learning the Basics
Using the optical disc drive
58
8
9
Make sure the disc is completely on the spindle and is
lying flat against the tray.
If you insert the disc incorrectly, it may jam the drive. If
this happens, contact Toshiba support for assistance.
Push the disc tray in by pressing gently on the center of
the tray until it clicks into place.
You are ready to use the disc.
Playing optical media
If you insert an optical disc into the optical disc drive and the
Auto-Run feature does not automatically start your disc, try
launching the optical disc manually. To do this, follow these
steps:
1
2
Press the ( ) + E keys.
Double-click the optical disc drive icon.
The drive will run the optical disc.
If your disc does not run using this method, try using an
application that is associated with the media on the disc. For
example, if it is a music CD, open Windows Media® Player
and use it to select and then play the CD. For other types of
media, use the associated software to open the files on the
disc.
Recording optical media
Depending on the configuration, your computer may come
with an optical disc drive that allows you to:
❖
❖
Play pre-recorded and recorded optical media.
Read/write data and multi-media files to recordable
optical media.
For more information regarding supported optical media
formats please refer to your computer’s detailed
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Learning the Basics
Using the optical disc drive
59
NOTE
Due to manufacturing and quality variations in third party
optical media (e.g., CD or DVD) or optical media
players/recorders, in certain cases, your Toshiba optical
disc drive may not record on certain optical media that
bear the applicable logo, or play back optical media
recorded by other computers or optical media recorders.
Additionally, certain optical media recorded on your
optical disc drive may not play back or operate properly
on other computers or optical media players. These
problems are not due to any defect in your Toshiba
computer or optical disc drive. Please refer to your
computer's product specification for listing of specific
format compatibilities.
Copy protection technology may also prevent or limit
recording or viewing of certain optical media.
For details on how to use the software, please refer to the
respective Online Help menus.
Removing a disc with the computer on
To remove an optical disc with the computer turned on:
1
Press the eject button on the drive.
Do not press the eject button while the drive in-use
indicator light is glowing. Doing so could damage the
disc or the drive.
Also, if the disc is still spinning when you open the disc
tray, wait for it to stop spinning before you remove it.
2
3
Pull the tray out until it is fully open, remove the disc, and
place it in its protective cover.
Gently press the tray in to close it.
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Learning the Basics
Toshiba’s online resources
60
Removing a disc with the computer off
To remove a disc with the computer turned off:
1
Insert a slender object, such as a straightened paper
clip, into the manual eject hole.
The disc tray slides partially out of the drive.
Never use a pencil to press the manual eject button.
Pencil lead can break off inside the computer and
damage it.
2
3
Pull the tray out until it is fully open, remove the disc, and
Gently press the tray in to close it.
Toshiba’s online resources
Toshiba maintains a number of online sites to which you can
connect. These sites provide information about Toshiba
products, give help with technical questions and keep you
up to date with future upgrades. For more information, see
“Contacting Toshiba” on page 118.
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Chapter 3
Computing
Toshiba’s energy-saver design
Your computer enters a low-power suspension mode when it
is not being used, thereby conserving energy and saving
money in the process. It has a number of other features that
enhance its energy efficiency.
Many of these energy-saving features have been preset by
Toshiba. We recommend you leave these features active,
allowing your computer to operate at its maximum energy
efficiency, so that you can use it for longer periods.
Power management
Your computer ships with the power management options
preset to a configuration that will provide the most stable
operating environment and optimum system performance.
Changes to these settings may result in system
performance or stability issues. Users who are not
completely familiar with the power management
component of the system should use the preset
configuration. For assistance with setup changes,
contact Toshiba’s Customer Support Center.
61
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Computing
Charging the RTC battery
62
Charging the RTC battery
Your computer has an internal real-time clock (RTC) battery.
The RTC battery powers the System Time Clock and BIOS
memory used to store your computer’s configuration
settings. When fully charged, it maintains this information for
up to a month when the computer is powered off.
The RTC battery may have become completely discharged
while your computer was shipped, resulting in a CMOS error
message during startup. The error message may vary by
computer model.
NOTE
Depending on your system, the RTC battery may only
charge while the computer is turned on.
To recharge the RTC battery, plug the computer into a live
electrical outlet and leave the computer powered on for 24
hours.
NOTE
It is seldom necessary to charge the RTC battery
because it charges while the computer is on. If the RTC
battery is low, the real-time clock and calendar may
display the incorrect time and date or stop working.
When Hibernation mode is enabled and the RTC battery
is completely discharged, a warning prompts you to reset
the real-time clock.
The computer can be used while the RTC battery is being
charged, although the charging status of the RTC battery
cannot be monitored.
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Computing
63
Power Plans
Power Plans
You can choose a predefined Power Plan or select your own
combination of power options.
To do this:
1
While on the desktop, press the Windows® ( ) key + X,
then click or touch Power Options.
(Sample Image) Windows® Power Options window
2
3
Select an appropriate plan for your work environment or
create your own custom plan.
Click or touch Create a power plan in the left pane to
set up a new plan.
NOTE
To edit a plan or to edit advanced settings, continue to
the following steps.
4
Click or touch Change plan settings to choose the
plan you want to edit.
This screen allows you to change basic settings.
5
6
Click or touch Change advanced power settings to
access settings for internal storage drive power save
time, etc.
You can click or touch the plus signs to expand each
item and to see what settings are available for each item.
Click or touch OK to save the plan changes you have
performed.
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Computing
Using the eco power plan
64
By default the two power plans eco and Balanced are
satisfactory for most people and do not need to be edited.
This computer is equipped with the eco power plan.
Operating the computer with this power plan enabled
reduces electrical power consumption by slightly lowering
system performance. For example, when this power plan is
enabled, the brightness of the display is reduced and the
interval before Sleep mode takes effect is shortened. To
enable or disable the eco power plan, see “Power Plans” on
page 63.
The eco Utility® monitors your power savings from using the
eco power plan by tracking real-time power consumption
and accumulated savings over time. To learn how to access
the utility, see “eco Utility®” on page 81.
For more information on the TOSHIBA eco power plan, see
the Help file in the eco Utility® window.
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Chapter 4
Exploring Your
Computer’s
Features
In this chapter, you will explore some of the special features
of your computer.
Exploring the Start screen
The Start screen is the launching pad for everything you can
do in the Windows® operating system, providing new and
easy ways to access everything from your favorite apps and
Web sites to your contacts and other important information.
When you move your pointer to the upper-right corner of the
screen or swipe in from the right edge, a list of Windows®
charms will slide out from the right. These Windows® charms
perform various commands, including basics tasks like
turning off the power and advanced PC settings.
You can go to the Start screen by clicking or touching the
Start charm (see “Charms” on page 66). You can also use
the Windows® key ( ) on your keyboard or on the LCD
screen to go to Start screen. For detailed information, please
refer to the Windows Help and Support.
By clicking on or touching the Desktop tile from the Start
screen, you will find the Windows® settings and features you
are most familiar with.
65
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Exploring Your Computer’s Features
Exploring the Start screen
66
For detailed information on the new Windows 8 functionality,
refer to the Windows® Help and Support.
App tiles
(Sample Image) Windows® Start screen
Charms
Use the Windows® charms to start apps, find documents,
set up system components, and perform most other
computing tasks.
By swiping in from the right edge (only for touch screen
models) or pointing the mouse pointer to the upper or lower
right corner of your screen, you will find a list of charms:
Search, Share, Start, Devices and Settings.
Search—This charm allows you to search for most anything
you need to locate on your computer. It can help you find
apps, documents, photos, and your favorite music.
Share—This charm allows you to share music and photos
with your favorite social Web sites.
Start—This charm allows you to view all of the available
apps downloaded to your system.
Devices—This charm allows you to manage your hardware
devices.
Settings—This charm allows you to manage your system
settings.
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Exploring Your Computer’s Features
67
Exploring the desktop
Tiles
Tiles can be accessed and launched from the Start screen.
Typical Start screen tiles are the Desktop tile and Mail tile, as
well as tiles representing all other applications downloaded
to your system.
Exploring the desktop
You can use its features to start applications, find
documents, set up system components, and perform most
other computing tasks.
HINT: The illustrated examples in this guide may appear
slightly different from the screens displayed by your
system. The differences are not significant and do not
indicate any change in the functionality of your system.
Finding your way around the desktop
Your computer’s desktop includes several standard features:
icons, taskbar, notification area, notifications, and
background pattern.
Icons
Notifications
Taskbar
Notification area
(Sample Image) Windows® Desktop screen
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Exploring Your Computer’s Features
Exploring the desktop
68
Icons
An icon represents a folder, file, or program that can be
quickly activated by double-clicking the icon.
You can create a new desktop icon for any folder, file, or
program by dragging the element’s icon from its location in a
window to the desktop area.
You may see various icons displayed on your system
desktop, for example:
Recycle Bin – Holds files you have deleted. You may be able
to retrieve these files until you empty the Recycle Bin.
❖ TECHNICAL NOTE: If you delete a large number of
files or very large files from the internal storage drive,
there may be insufficient space available in the
Recycle Bin to hold these files. In this case,
Windows® will prompt you to either permanently
delete the file(s) or cancel the deletion.
❖ If you delete a file (of any size) from an external
media or flash media, it does not go into the
Recycle Bin. The file is permanently deleted.
❖ Permanently deleted files cannot be recovered from
the Recycle Bin.
For more information on the Recycle Bin, see
Windows® online Help.
NOTE
If you place the pointer over an icon, a popup description
of the file contents appears.
Your desktop may contain other icons depending on your
configuration. Refer to the Windows® online Help for more
specific information on each icon and how to use it, or see
“Help file” on page 121.
Taskbar
Each time you open a program, a button associated with
that program appears on the taskbar. With some programs,
a button appears on the taskbar for each document or
window you open. You can use these buttons to quickly
switch between the programs or windows.
To make a program or window the currently active one, click
to touch the associated taskbar button.
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Exploring Your Computer’s Features
69
Windows® Store
Notification area
The Notification area displays icons of tasks or programs
that run continuously in the background and displays
notifications. To learn more about each task, position the
pointer over the icon for a few moments and a short
description of the task appears.
Typical tasks in the Notification area are Current time, Power
usage mode, network connectivity status, and speaker
volume.
To activate a specific task, click or touch the appropriate
Notification area icon.
Notifications
There are many types of notifications you can employ to help
you with the many tasks you perform every day.
User experience notifications can be set for toast, tile,
badge, and raw notifications.
Toast notifications—Designed for time-sensitive delivery
of personalized content, such as an instant message from a
friend.
Tile notifications—Used by applications that are not
currently running with an at-a-glance characteristic, giving
you a quick preview of the subject line of your latest email or
the current weather conditions.
Badge notifications—A specialized type of tile notification
(shown on the Start screen tile) using glyphs to indicate the
number of applications that have updates available or the
status of a running application.
Raw notifications—These run a background task on behalf
of an application while that application is not running in order
to make available the latest content, such as an online
newspaper.
Windows® Store
Although many applications will be pre-installed or built-in to
your computer, you will also have the ability to download
many other applications with a touch or the click of your
mouse.
In the Windows® Store you can search for and browse
thousands of apps, all grouped into easy to find categories.
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Exploring Your Computer’s Features
Setting up for communications
70
Setting up for communications
To connect to the Internet, you need:
❖
❖
A browser or communications program
An Internet Service Provider (ISP) or online service if you
plan to use the Internet
❖
A way to connect to the ISP (for example Wi-Fi®/
LAN/ broadband connection, etc.)
Using Wireless LAN connectivity
NOTE
Wireless connectivity and some features may require you
to purchase additional software, external hardware or
services. Availability of public wireless LAN access points
may be limited.
Your system may come with an optional wireless LAN
module. This is a technology that expands wireless
communication beyond networking equipment, and can
the need for cables.
For information on how to set up a wireless connection, refer
to your wireless networking device documentation or your
network administrator.
NOTE
To enable or disable wireless communication, use the F12
key. For more information see “TOSHIBA Function Keys”
on page 120.
For help with common Wi-Fi® networking problems, see
“Wireless networking problems” on page 109.
Connecting your computer to a network
You can connect your computer to a network to increase its
capabilities and functionality.
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Exploring Your Computer’s Features
71
Exploring audio features
Accessing a network
To access a network, connect an Ethernet cable to the
Network port (RJ45) on your computer. For specific
information about connecting to the network, consult your
network administrator. Many hotels, airports, and offices
offer Wi-Fi® access.
Exploring audio features
You can use your computer to record sounds using the
computer’s internal microphones (available on certain
models) or an optional external microphone. You can listen
to sound files or audio CDs using the built-in speakers,
headphones, or external speakers.
Recording sounds
You may record sounds using the computer’s internal
microphones (available on certain models) or by connecting
an optional external microphone.
Using a microphone
1
If you want to use an external microphone, connect it to
the computer.
2
From the Start screen begin typing Sound Recorder
and click or touch your selection. If you are in the
Desktop, move your pointer to the upper-right corner of
the screen or swipe in from the right edge. When the
Windows® charms appear click or touch the Search (
)
charm and, in the Search field, type Sound Recorder.
Start Recording/Stop Recording button
(Sample Image) Sound Recorder screen
3
4
5
Click or touch the Start Recording button.
Speak normally into the microphone.
When you have finished recording, click or touch the
Stop Recording button.
The Save As dialog box appears.
6
To save the file, type a file name, and then click or touch
Save.
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Exploring Your Computer’s Features
Using the Web Camera
72
Using external speakers or headphones
Your computer is equipped with a full stereo sound system
with internal speakers. Instead of using the internal
speakers, you can connect headphones or a pair of external
stereo speakers.
Before putting on headphones to listen, turn the volume
down. Do not set the volume too high when using
headphones. Continuous exposure to loud sound can
harm your hearing.
TECHNICAL NOTE: When using amplified speakers, use
speakers that require an external power source. Other
types of speakers will be inadequate to produce sound
from the computer.
To play back sound files through external speakers or
headphones:
1
2
Locate the headphone jack on the computer.
Using any necessary adapters, plug the cable from the
headphones or external speakers into the headphone
jack.
The headphone jack requires a 16-ohm stereo mini
connector.
To adjust the volume:
❖
For external speakers, use the volume controls on each
speaker.
❖
For headphones, use the computer’s volume control.
Using the Web Camera
(Available on certain models.)
Your computer may come with a built-in Web Camera. With
this Web Camera you can do the following:
❖
❖
Take pictures and record videos with your computer
Chat with others and have them see you while using
instant messaging (IM) programs
❖
Have video conference calls
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Exploring Your Computer’s Features
73
Using the Memory card reader
NOTE
To email, instant message or video conference, you must
be connected to the Internet.
Depending on your computer model, the process of sending
email, taking pictures or recording video messages may vary.
To access the Web Camera, on the Start screen click or
touch the Camera tile. The Web Camera indicator light
glows when the Web Camera is active.
NOTE
When the Web camera is not active the indicator light is
off.
Using the Memory card reader
(Available on certain models.)
The Memory card reader supports the use of Secure
Digital™ (SD™, SDHC, SDXC), or MultiMediaCard® (MMC®)
media. These media can be used with a variety of digital
products: digital music players, cellular phones, PDAs,
digital cameras, digital video camcorders, etc.
To use a micro or mini SD™ Card, an SD™ adapter is
required.
The Memory card reader may also support other types of
media.
NOTE
Do not use the Copy Disk function for this type of media.
To copy data from one media to another, use the drag-
and-drop feature of the Windows® operating system.
Inserting memory media
NOTE
To locate your Memory card reader, please refer to your
Quick Start document.
The following instructions apply to all types of supported
media devices.
1
Turn the media so that the contacts (metal areas) are
face down.
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Exploring Your Computer’s Features
Using the Memory card reader
74
2
Push the media into the Memory card reader until it
locks in place.
(Sample Illustration) Inserting memory media
When inserting memory media, do not touch the metal
contacts. You could expose the storage area to static
electricity, which can destroy data.
Always remove memory media when not in use.
Removing memory media
1
If you are not currently on the Desktop, choose the
Desktop tile on the Start screen, otherwise skip to
step 2.
2
Prepare the card for removal by clicking on or touching
the Show hidden icons button ( ), if necessary, in the
notification area and then selecting the Safely Remove
Hardware and Eject Media icon.
3
Highlight, and then click or touch the item you would like
to eject.
If the system is unable to prepare the media for safe
removal, a message will tell you to try again later. If the
media can be removed now, the system displays Safe
to Remove Hardware.
If the computer has a spring-loaded adapter slot, see
step 4; otherwise, skip to step 5.
4
Gently press the card inward to release it.
The card pops out slightly.
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Exploring Your Computer’s Features
75
Using the Memory card reader
5
Grasp the card and pull it straight out.
(Sample Illustration) Removing memory media
Do not remove memory media while data is being written
or read. Even when the Windows® message “copying...”
disappears, writing to the media might still be in progress
and your data could be destroyed. Wait for the indicator
light to go out.
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Chapter 5
Utilities
Your computer includes several utilities designed to help you
to reconfigure your system to best meet your individual
details, set additional options, or change default options.
NOTE
shown in the sample images are applicable only if the
related utility is available on your system.
❖
❖
❖
❖
❖
❖
❖
❖
❖
❖
Desktop Assist
eco Utility®
Supervisor password
User password
System Settings
Sleep Utilities
TOSHIBA function key
Recovery Media Creator
Service Station
TOSHIBA Application Installer
76
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Utilities
Desktop Assist
77
Desktop Assist
The TOSHIBA Assist provides quick access to computer
functions and allows you to customize a range of computer
settings.
To access Desktop Assist from the Start screen begin typing
Desktop Assist, or while in the Desktop screen double-
click or touch the Desktop Assist, icon.
The Desktop Assist window appears.
(Sample Image) Desktop Assist window
The Desktop Assist offers several options:
❖
❖
❖
Media & Entertainment
Tools & Utilities
Support & Recovery
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Utilities
Desktop Assist
80
Support & Recovery
The features that may be available in this category are:
❖
❖
❖
❖
Recovery Media Creator
Service Station
TOSHIBA Application Installer
User’s Guide
(Sample Image) Desktop Assist window – Support &
Recovery tab
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Utilities
81
eco Utility®
eco Utility®
The eco Utility® monitors your power savings from using the
eco power plan by tracking real-time power consumption
and accumulated savings over time.
To access the eco Utility®:
1
From the Start screen begin typing eco Utility, or while
in the Desktop screen double-click or touch the
Desktop Assist icon.
2
3
Click or touch Tools & Utilities.
Click or touch eco Utility.
The eco Utility® window appears.
(Sample Image) eco Utility® window
4
To activate the eco power plan, select eco Mode on the
left side.
5
6
Click or touch the eco Mode button.
Click or touch Close.
For more information on the eco power plan and utility, click
or touch the Help button at the bottom of the window.
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Utilities
Password Utility
82
Password Utility
Setting a password lets you walk away from your computer
while providing additional protection for your files. When you
set a password, you must enter the password before you
can work on your computer again.
TOSHIBA supports several types of passwords on your
computer:
❖
A supervisor password—Prohibits unauthorized users
from accessing certain functions such as System
Settings. This is useful if more than one person uses the
computer.
❖
A user password—Prevents unauthorized users from
starting the computer.
When setting up passwords, keep the following in mind:
❖
The supervisor password must be set before the user
password, or the user password must be deleted and
then re-entered after the supervisor password is set.
❖
The user password can be set up under the supervisor
password.
Using a supervisor password
A supervisor password prevents other users from changing
hardware configuration options.
Setting a supervisor password
If you choose to set a supervisor or user password,
TOSHIBA strongly recommends that you save your
password in a location where you can later access it
should you not remember it.
TOSHIBA is not responsible for any losses that may
occur to you, your organization or others as a result of the
inability to access your computer.
To set a supervisor password:
1
To access Supervisor Password from the Start screen
begin typing Password Utility, or while in the Desktop
screen double-click or touch the Desktop Assist icon.
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Utilities
Password Utility
83
2
3
Click or touch Tools & Utilities.
Click or touch Password Utility.
(Sample Image) Supervisor Password tab
4
5
6
7
Click or touch Supervisor Password.
Click or touch Set.
Enter your password, and then enter it again to verify it.
Click or touch Set.
NOTE
Under User Policy, this option may or may not ask for
password verification.
8
Click or touch OK to save your password as a text file.
Password Utility will suggest “memo.txt” for the text file
name. If you have saved a password previously, using
the same name may overwrite your password text file
with the new password. By using a different name, you
can prevent overwriting your previously stored
passwords.
9
Click or touch Save.
10 Click or touch OK.
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Utilities
Password Utility
84
Deleting a supervisor password
To delete a supervisor password:
1
To access Supervisor Password from the Start screen
begin typing Password Utility, or while in the Desktop
screen double-click or touch the Desktop Assist icon.
2
3
Click or touch Tools & Utilities.
Click or touch Password Utility.
A pop-up screen appears asking for a password.
Enter your password, and then click or touch Verify.
Click or touch Supervisor Password.
Click or touch Delete.
4
5
6
An authority verification pop-up screen appears.
Click or touch Delete.
7
8
9
Enter the password, and then click or touch Verify.
Click or touch OK to exit.
Using a user password
A user password provides power-on password protection.
Setting a user password
If you choose to set a supervisor or user password,
TOSHIBA strongly recommends that you save your
password in a location where you can later access it
should you not remember it.
T
OSHIBA is not responsible for any losses that may occur to
you, your organization or others as a result of the inability to
access your computer.
To register a password for the power-on password functions:
1
To access User Password from the Start screen begin
typing Password Utility, or while in the Desktop screen
double-click or touch the Desktop Assist icon.
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Utilities
Password Utility
85
2
3
4
5
6
7
8
Click or touch Tools & Utilities.
Click or touch Password Utility.
Click or touch User Password.
Click or touch Set.
Enter your password, and then enter it again to verify.
Click or touch Set.
Click or touch OK to save your password as a text file.
Password Utility will suggest “memo.txt” for the text file
name. If you have saved a password previously, using
the same name may overwrite your password text file
with the new password. By using a different name, you
can prevent overwriting your previously stored
passwords.
9
Click or touch Save.
10 Click or touch OK.
Deleting a user password
To cancel the power-on password function:
1
To access User Password from the Start screen begin
typing Password Utility, or while in the Desktop screen
double-click or touch the Desktop Assist icon.
2
3
Click or touch Tools & Utilities.
Click or touch Password Utility.
A pop-up screen appears asking for a password.
Enter your password, and then click or touch Verify.
Click or touch Delete.
4
5
An authority verification pop-up screen appears.
Click or touch Delete.
6
7
8
Enter the password, and then click or touch Verify.
Click or touch OK to exit.
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Utilities
System Settings
86
System Settings
System Settings is the TOSHIBA configuration management
tool available through the Windows® operating system. To
access it:
1
To access System Settings from the Start screen begin
typing System Settings, or while in the Desktop screen
double-click or touch the Desktop Assist icon.
2
3
Click or touch Tools & Utilities.
Click or touch System Settings.
The System Settings screen appears.
(Sample Image) System Settings screen – General tab
options
The System Settings screen may have the following tabs:
❖ Boot Options—Allows you to change the sequence in
which your computer searches the drives for the
operating system
❖ Boot Speed—Reduces the time needed for the
BIOS to initialize, using either the Fast or Normal
settings.
❖ Button Setting—Allows you to customize the function
buttons, such as updating and assigning other
applications to the function buttons.
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Utilities
System Settings
87
❖ Display—Allows you to select the internal LCD and/or
external monitor when the computer boots up.
NOTE
When the computer restarts, it remembers the last
configuration. If data does not appear on the display you
are using after starting in Sleep mode, press the ( ) + P
keys to toggle the display.
❖ General—Allows you to view the current BIOS version
or change certain settings back to their default values.
❖ HDD Accelerator—Allows you to accelerate the HDD
by using a part of the computer’s main memory as a
cache.
❖ Keyboard—Allows you to set conditions for the
keyboard.
❖ LAN—Allows you to set networking functions.
❖ Sleep Utilities—Sets advanced features when the
computer is in Sleep mode, Hibernate mode, and Shut
down state. See “Sleep Utilities” on page 88.
❖ USB—Allows you to enable or disable the internal USB
3.0 controller.
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Utilities
Sleep Utilities
88
Sleep Utilities
This utility displays whether the “USB Sleep and Charge
function” is enabled or disabled and shows the position of
the USB port that supports the “USB Sleep and Charge
function.”
1
While in the Desktop screen double-click or touch the
Desktop Assist icon.
2
3
4
Click or touch Tools & Utilities.
Click or touch System Settings.
Click or touch Sleep Utilities.
USB Sleep and Charge
Your computer can supply USB bus power (DC 5V) to the
USB port even when the computer is in Sleep mode,
Hibernation mode or shutdown state (powered off).
This function can only be used for the port that supports the
USB Sleep and Charge function (hereinafter called
“compatible port”).
Compatible ports are USB ports that have the ( ) symbol.
You can use the “USB Sleep and Charge function” to charge
certain USB compatible external devices such as mobile
phones or portable digital music players. However, the “USB
Sleep and Charge function” may not work with certain
external devices even if they are compliant with the USB
specification. In those cases, power on the computer to
charge the device.
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Utilities
Sleep Utilities
89
NOTE
❖ When “USB Sleep and Charge function” is set to
Enabled, USB bus power (DC 5V) will be supplied to
the compatible port even when the power of the
computer is turned OFF. USB bus power (DC 5V) is
similarly supplied to the external devices which are
connected to the compatible ports. However, some
external devices cannot be charged solely by
supplying USB bus power (DC 5V). As for the
specifications of the external devices, please contact
the device manufacturer or check the specifications
of the external devices thoroughly before use.
❖ Using the “USB Sleep and Charge function” to
charge external devices will take longer than charging
the devices with their own chargers.
❖ External devices connected to the USB bus power
(DC 5V) function that interfaces with the power
ON/OFF of the computer may always be in an
operational state.
❖ When there is a current overflow of the external
device connected to the compatible port, USB bus
power (DC 5V) supply may be stopped for safety
reasons.
Metal paper clips or hair pins/clips will generate heat if
they come into contact with USB ports. Do not allow
USB ports to come into contact with metal products.
Enabling/Disabling USB Sleep and Charge
This utility can be used to enable or disable the USB Sleep
and Charge function. To enable this function, select Enable.
To disable this function, toggle the Enable button to the
Disabled position.
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Utilities
Sleep Utilities
90
Power supply mode settings
Your computer may provide two different charging modes, to
support various types of USB devices. If your computer
provides more than one charging mode, the charging mode
you should select depends on the USB device you want to
charge. For example, Auto Mode, which is the default
mode, will charge a wide variety of digital audio players. If
your device does not charge in Auto Mode, try using
Alternate Mode. To select a different charging mode, use
the Power supply mode drop-down list in the utility.
(Sample Image) TOSHIBA Sleep Utility screen
NOTE
With certain external devices, the USB Sleep and Charge
function may not work no matter which charging mode
you select. In those cases, disable USB Sleep and
Charge in the utility and turn the computer on to charge
the device, or use a different charging device.
Sleep and Music
Your Toshiba computer may be equipped with the “Sleep
and Music” feature that allows you to listen to music stored
on a portable audio device using the speakers of your
computer, even when the computer is powered OFF. Power
OFF includes Sleep Mode, Hibernation Mode, or Shut down
state.
When the Sleep and Music feature is enabled, it is possible
to play music from the computer’s speakers by connecting
an audio cable to the Microphone/Line-in
jack.
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Utilities
Sleep Utilities
91
The volume settings and sound quality may differ between
Windows® mode and “Sleep and Music” mode. When using
the “Sleep and Music” feature, the volume adjustment and
mute setting cannot be changed from the computer. To
adjust these settings, use the volume controls on your
portable audio device. Be sure to turn down the volume of
the portable audio device before connecting it to the
computer.
NOTE
This feature applies only to the computer’s speakers. The
headphone jack and mute function on the computer are
disabled when using “Sleep and Music.”
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Utilities
93
Recovery Media Creator
The Recovery Media Creator utility enables you to create
recovery media that can be used to return your system to its
out-of-box state, if necessary. For detailed information on
using the utility to create recovery media, see “Creating
recovery media” on page 33.
Service Station
The Service Station helps you keep your new computer
running at its best by notifying you when updated software,
firmware, documentation or other information is available for
your computer. The Service Station will alert you when
updates are available, and you can then choose to install the
updates if you wish.
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Utilities
TOSHIBA Application Installer
94
TOSHIBA Application Installer
The TOSHIBA Application Installer allows you to reinstall the
drivers and applications that were originally bundled with
your computer.
To reinstall drivers and applications:
1
To access TOSHIBA Application Installer from the Start
screen begin typing Application Installer, or while in
the Desktop screen double-click or touch the Desktop
Assist icon.
2
3
4
Click or touch Support & Recovery.
Click TOSHIBA Application Installer.
Click or touch TOSHIBA Application Installer.
The TOSHIBA Application Installer window appears.
(Sample Image) TOSHIBA Application Installer selection screen
5
6
Click or touch the item you want to install.
Click or touch Install, then follow the on-screen prompts
to complete the installation process.
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Chapter 6
If Something Goes
Wrong
Some problems you may encounter when using your
computer are relatively easy to identify and solve. Others
may require help from your network administrator or the
manufacturer of the software program.
This chapter aims to help you solve many problems by
yourself. It covers the problems you are most likely to
encounter.
If all else fails, contact Toshiba. You will find information on
Toshiba’s support services at the end of this chapter.
Problems that are easy to fix
Your program or application stops responding.
The Windows 8 operating system allows for the use of
both applications (“Apps” used with the Windows®
“Modern UI”) and programs (used in the traditional
Windows® desktop environment). For the purpose of
simplifying the information we will use the terms
interchangeably in this chapter.
95
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If Something Goes Wrong
Problems when you turn on the computer
96
If you are working in a program that suddenly freezes,
chances are the program has stopped responding. You can
exit the program without shutting down the operating system
or closing other programs.
To close a program that has stopped responding:
1
Press Ctrl, Alt, and Del simultaneously (once), and then
click or touch Task Manager.
The Task Manager window appears.
2
Select the program or application you want to close, and
then click or touch End Task in the lower right corner.
Closing the failed program should allow you to continue
working. If it does not, continue with the next step.
3
Close the remaining programs one by one by selecting
the program name, then select End Task.
Closing all programs should allow you to continue
working. If it does not, power off your computer, and
then restart it.
Problems when you turn on the computer
These problems may occur when you turn on the power.
The computer will not start.
Make sure you attached the AC adaptor and power
cord/cable properly.
Press and hold the power button for at least 10 seconds.
Check that the wall outlet is working by plugging in another
device, such as a lamp.
Verify that the computer is on by looking at the ON/OFF
indicator. If the indicator is glowing white, the computer is
on. Also, try turning the computer off and then on.
Verify that the computer is receiving power from the external
power source by looking at the ON/OFF light. If the indicator
is glowing, the computer is connected to a live external
power source.
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If Something Goes Wrong
97
The Windows® operating system is not working
The computer displays the WARNING RESUME
FAILURE/Windows Error Recovery – Windows did not shut down
successfully message.
To continue, select Start Windows normally. If you
performed a shutdown before this message was displayed, a
program or driver may have prevented Windows® from
shutting down.
Data stored in the computer’s memory has been lost. Data
stored in the computer’s internal storage drive may not be
affected.
The Windows® operating system is not
working
Once you are familiar with your computer and used to the
way the operating system responds to your work routine,
you can easily detect if the operating system is not working
correctly. For example:
❖
The operating system fails to start after the initial startup
appears.
❖
❖
The operating system takes a long time to start.
The operating system responds differently from the
normal routine.
❖
The screen does not look right.
Unless a hardware device has failed, problems usually occur
when you change the system in some way such as installing
a new program or adding a device.
If you experience any of these problems, use the options in
the Startup menu to fix the problem.
Using Startup options to fix problems
If the operating system fails to start properly, you may need
to troubleshoot the operating system and/or its settings.
There are several options to choose from depending on the
severity of the problem and your level of expertise with
computers.
If Windows® fails to start properly twice, the Windows Boot
menu will launch. To enter the Boot menu manually:
1
2
Press Ctrl, Alt, and Del simultaneously (once).
Press the Power button in the lower right corner of your
screen.
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If Something Goes Wrong
98
The Windows® operating system is not working
3
4
Click or touch the Restart option from the menu.
Click or touch Troubleshoot from the menu.
You now have several options:
Refresh your computer
❖
❖
Your computer settings will be changed back to their
defaults.
❖
❖
❖
Your Apps from the Windows® Store are retained.
Apps you installed from discs or Web sites are removed.
A list of removed apps is saved to your desktop.
data)” on page 37.
Reset your computer
❖
All of your personal files and apps are removed.
❖
Your computer settings are changed back to their
defaults.
For more information, see “Reset your PC” on page 39.
Advanced options
Clicking this option presents you with another set of options:
System Restore
❖
System Restore allows you to use a Restore point to
return the computer to a state at which it was performing
properly. Restore points are created:
❖
❖
When new hardware or software is installed
Manually by the user
System Image Recovery
Windows® will “Recover” the Operating system using a
specific image provided by the user.
Automatic Repair
This feature automates the repair process. The Operating
System will automatically look for problems and repair them
if possible.
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If Something Goes Wrong
99
The Windows® operating system is not working
Command Prompt
The command prompt is a very powerful tool for advanced
users.
Startup Settings
In previous Operating Systems the majority of the options
found on this menu were available by pressing the F8 key
during the Windows® boot process:
❖
Enable low resolution video mode
Restarts Windows® using your current video driver at low
resolution. This allows you to reset your display settings
in the event they have been improperly set.
❖
❖
Enable debugging mode
Starts Windows® in an advanced troubleshooting mode
Enable boot logging
Creates a file that lists all the drivers that are installed
during startup
❖
Enable Safe Mode
Starts Windows® with a minimal set of drivers and
services. If the computer starts and runs in Safe Mode,
you will know the Operating System is most likely
working properly and that you should look to third-party
applications or drivers for the source of your problem.
❖
❖
❖
Disable driver signature enforcement
Allows drivers containing improper signatures to be
installed
Disable early-launch anti-malware protection
Allows drivers to initialize without being measured by the
Anti-malware driver
Disable automatic restart on system failure
Prevents Windows® from automatically restarting if an
error causes it to fail. Choose this option only if
Windows® is stuck in a loop where it fails, attempts to
restart, and fails again repeatedly.
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If Something Goes Wrong
100
The Windows® operating system is not working
Internet problems
My Internet connection is very slow.
Many factors contribute to the speed with which you can
surf the Internet. They include: network speed, network
conditions, time of day (when everyone else is surfing, your
access can be slow) and popularity of the sites you are trying
to access. If accessing a particular site is very slow, try later.
My browser cannot find the URL address I typed in.
Make sure you separated the domain names of the address
with the forward slash (/). Check the spelling of each name
and the syntax of the address carefully. A single incorrect
letter or missed character will make it impossible for your
browser to locate the site.
My browser cannot find a site I bookmarked.
The World Wide Web is constantly changing. A site you
bookmarked yesterday may not be available today or its
server may be down for temporary repair. Try again later.
The Windows® operating system can help you
If the operating system has started properly but you still have
a problem using your computer, the online Help can assist
you in troubleshooting the problem. Getting to the online
Help will differ depending on which interface you are in:
❖ Start screen—Type Help and Support
NOTE
As soon as you begin typing, the search feature
automatically begins.
❖ Desktop—Press the F1 key
When the “Windows Help and Support” screen appears, do
one or both of the following:
❖
In the open search field type the topic you need help
with and follow the on-screen instructions
❖
click one of the options listed in the window and
follow the instructions
You can connect to Support Online by going to Toshiba
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If Something Goes Wrong
Fixing a problem with Device Manager
101
Fixing a problem with Device Manager
Device Manager provides a way to check and change the
configuration of a device.
Changing the default settings using Device Manager can
cause other conflicts that make one or more devices
unusable. Device Manager is a configuration tool for
advanced users who understand configuration
parameters and the ramifications of changing them.
Checking device properties
Device Manager provides a way to view the properties of a
device. Properties include the name of the manufacturer, the
type of device, the drivers installed, and the system
resources assigned to the device.
To check a device’s properties:
1
From the Start screen, type Device.
The search feature appears.
Click or touch Settings.
2
3
From the list of device(s), click or touch Device
Manger.
4
To view the properties, double-click the device.
The operating system displays the device Properties
dialog box, which provides an array of tabs. They may
include:
❖
The General tab, which provides basic information
about the device.
❖
The Resources tab, which lists resources assigned
to the device. This tab does not appear if the device
is not using resources.
❖
The Driver tab, which displays the drivers being
used by the device. This tab also provides options
for updating the driver or rolling back the driver in
case the new version is causing a problem.
The tabs that appear in the dialog box vary from one
device to another.
For more information about Device Manager, refer to
Windows® online Help.
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If Something Goes Wrong
Memory problems
102
Memory problems
Incorrectly connected or faulty memory modules may cause
errors that seem to be hardware or even software related. It
is worthwhile checking for these first:
1
2
3
From the Start or Desktop screen, move your pointer
over the upper or lower right corner of the screen.
When the Windows charms appear, click or touch the
Settings ( ) charm.
In the lower right of the screen click or touch the Power
( ) icon.
Shut down option
Power
(Sample Image) Shut down
4
While holding the Shift key, click or touch the Shut
down option.
The computer closes all open applications, shuts down
the operating system, and then turns off.
5
6
Check for the error again.
If the error recurs, remove the memory module entirely
and check for the error again.
If removing the memory module eliminates the error, the
memory module may be faulty. If the error recurs without
the memory module installed, the error is not caused by
the memory module.
TECHNICAL NOTE: You must have at least one memory
module installed for the computer to work.
NOTE
For this model, Slot A is the bottom slot. Slot B is the top
slot. If only one memory module is to be installed, it must
be installed in Slot A.
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If Something Goes Wrong
103
Power and the battery
Power and the battery
Your computer receives its power through the AC adaptor
and power cord/cable and from the real-time clock (RTC)
battery. A faulty AC adaptor or power cord/cable will not
power the computer.
Here are some typical problems and how to solve them:
The ON/OFF light does not come on when you plug
in the AC adaptor and power cord/cable.
Make sure the AC adaptor and power cord/cable are firmly
plugged into both the wall outlet and the computer.
If the ON/OFF light still does not come on, check that the
wall outlet is working properly by plugging in a lamp or other
appliance.
Keyboard problems
NOTE
To capture a print screen of the entire screen, press the
Fn + PRTSC key.
To capture only the active window displayed, press Fn +
ALT while simultaneously pressing the PRTSC key.
You have connected an external keyboard and the
operating system displays one or more keyboard
error messages.
You may need to update your keyboard driver. Refer to the
documentation that came with the keyboard or to the
keyboard manufacturer's Web site.
The keyboard you connected may be defective or
incompatible with the computer. Try using a different make of
keyboard.
Display problems
Here are some typical display problems and their solutions:
The screen is blank.
Display Auto Off may have gone into effect. Press any key to
activate the screen.
You may have activated the instant password feature by
pressing Fn and F1 simultaneously. If you have registered a
password, press any key, type the password and press
ENTER. If no password is registered, press any key. The
screen reactivates and allows you to continue working.
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If Something Goes Wrong
Disk or storage drive problems
104
The screen does not look correct.
Choose a theme for your desktop background, under
Change the visuals and sounds on your computer, in
the Themes panel. You can also change the setting for
individual components separately by selecting an item from
just below the Themes panel (Desktop Background,
Color, Sounds, and Screen Saver).
For more information, see the Windows® online Help.
Small bright dots appear on your TFT display when
you turn on your computer.
Small bright dots may appear on your screen display when
you turn on your computer. Your display contains an
extremely large number of thin-film transistors (TFT) and is
manufactured using high-precision technology. Any small
bright dots that may appear on your display are an intrinsic
characteristic of the TFT manufacturing technology. Over a
period of time, and depending on the usage of the computer,
the brightness of the screen will deteriorate. This is also an
intrinsic characteristic of the screen technology.
Disk or storage drive problems
Problems with the storage drive or with external media
usually show up as an inability to access the drive or as
sector errors. Sometimes a drive problem may cause one or
more files to appear to have garbage in them. Typical
problems are:
Error-checking
NOTE
This feature is not available for optical disc drives.
Run Error-checking, which analyzes the directories and files
on the storage drive and repairs any damage it finds.
To run Error-checking:
1
From the Start screen, type computer.
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If Something Goes Wrong
105
Disk or storage drive problems
2
Click or touch Computer from the list that appears.
(Sample Image) Search results for “computer”
Right-click or touch the drive you wish to check.
3
(Sample Image) Clicking on the drive
4
In the pop-up menu, click or touch Properties.
The drive’s Properties box appears.
Click or touch the Tools tab.
5
6
Click or touch the Check button.
The Error Checking box appears.
The system will alert you if you need to scan the drive.
7
Even if you do not need to scan the drive for errors you
can scan by clicking or touching Scan drive.
Error-checking tests and repairs the storage drive.
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If Something Goes Wrong
Optical disc drive problems
106
Your hard disk seems very slow.
If you have been using your computer for a long time, your
files may have become fragmented. Run Disk Defragmenter.
To do this:
1
Move your pointer to the upper-right corner of the screen
or swipe in from the right edge. When the Windows®
charms appear click or touch the Search ( ) charm,
then click or touch Settings and, in the Search field,
type Defragment.
2
3
Click or touch Defragment and Optimize Drives.
From the Optimize Drives menu click or touch the drive
you wish to defragment.
4
Click or touch the Optimize button.
The system will display the status as it optimizes and
defragments the drive.
Your data files are damaged or corrupted.
Refer to your software documentation for file recovery
procedures. Many software packages automatically create
backup files.
You may also be able to recover lost data using utility
software. Consult the dealer from whom you purchased your
computer and/or program. Your dealer is your best source
for current information.
Some programs run correctly but others do not.
This is probably a configuration problem. If a program does
not run properly, refer to its documentation and check that
the hardware configuration meets its needs.
Optical disc drive problems
You cannot access a disc in the drive.
If the optical disc drive is an external drive, make sure the
two USB cables or the AC adaptor cable are properly
connected to the computer and refer to the documentation
that came with your drive.
Make sure the tray that holds the optical disc is closed
properly. Press gently until it clicks into place.
Open the tray and remove the disc. Make sure the tray is
clean. Any dirt or foreign object can interfere with the laser
beam.
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Optical disc drive problems
Examine the disc to see if it is dirty. If necessary, wipe it with
a clean cloth dipped in water or a neutral cleaner.
Replace the disc in the tray. Make sure that the disc is lying
flat against the tray, label side out. Close the tray carefully,
making sure it has shut completely.
You press the disc eject button, but the drive tray
does not slide out.
Make sure the computer is connected to a power source and
turned on. The optical disc drive eject mechanism requires
power to operate.
Make sure a program is not accessing the drive and
preventing it from ejecting.
If you need to remove a disc and cannot turn on the
computer, use a narrow object, such as a straightened paper
clip, to press the manual eject button. This button is in the
small hole next to the optical disc drive eject button on the
face of the optical disc drive tray.
Never use a pencil to press the manual eject button.
Pencil lead can break off inside the computer and
damage it.
Some discs run correctly but others do not.
Check that the type of disc you are using is compatible with
your optical disc drive. For more information regarding
supported optical media formats, refer to the complete detail
If the problem is with an optical data disc, refer to the
software’s documentation and check that the hardware
configuration meets the program’s needs.
The disc will not come out of the drive when you
click the eject button on the screen.
Press the button on the optical disc drive itself. For
additional information see “You press the disc eject button,
but the drive tray does not slide out.” on page 107.
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Sound system problems
108
Sound system problems
No sound is coming from the computer’s
speakers.
Adjust the volume control.
Try pressing the F11 key to see if volume mute is disabled.
Check that the volume control on the computer is turned up.
If you are using external headphones or speakers, check that
they are securely connected to your computer.
The computer emits a loud, high-pitched noise.
This is feedback between the microphone and the speakers.
Make sure you have connected the microphone to the
microphone jack and the speakers to the headphone jack.
Adjust the volume control.
Printer problems
This section lists some of the most common printer
problems.
The printer will not print.
Check that the printer is connected to a working power
outlet, turned on and ready (on line).
Check that the printer has plenty of paper. Some printers will
not start printing when there are just two or three sheets of
paper left in the tray.
Make sure that the printer cable is firmly attached to the
computer and the printer, or that the wireless connection is
good.
Run the printer’s self-test to check for any problem with the
printer itself.
Make sure that you installed the proper printer drivers as
shown in the instructions that came with the printer.
You may have connected the printer while the computer is
on. Disable Sleep mode, turn off the computer, and turn off
the printer. Turn the printer back on, make sure that it is
online, and then turn the computer back on.
Try printing another file. For example, you could create and
attempt to print a short test file using Notepad. If a Notepad
file prints correctly, the problem may be in your original file.
If you cannot resolve the problem, contact the printer’s
manufacturer.
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Wireless networking problems
The printer will not print what you see on the
screen.
Many programs display information on the screen differently
from the way they print it. See if your program has a print
preview mode. This mode lets you see your work exactly as
it will print. Contact the software manufacturer for more
information.
Wireless networking problems
NOTE
This section provides general troubleshooting tips for
networking problems, specifically wireless (Wi-Fi®)
networking.
The terms and concepts used assume a basic
understanding of networks, and may be for more
advanced users. If you need assistance or if you are not
familiar with the terminology, please see Windows® Help
and Support or contact your computer technician.
❖
Verify that your computer can detect access points or
routers. If it can detect a Wi-Fi® access point or router
then it may be a configuration issue.
❖
❖
Verify that signal strength is good using the utility
provided with the Wi-Fi® adapter.
If another computer is on the same network, verify that it
has network access, and can connect to the Internet. If,
for example, the other computer cannot browse to a
public Web site, the ISP’s (Internet Service Provider)
service may be disrupted.
❖
❖
Verify that the Service Set Identifier (SSID), or network
name, is correct - i.e., that it matches the SSID assigned
to the access point you are attempting to connect
through. SSIDs are case-sensitive.
Check the Windows® Control Panel's Device Manager to
verify that the Wi-Fi® adapter is recognized by the
Windows® operating system, and that the driver is
loaded. To access the Device Manager, from the Start
screen begin typing Computer. If you are in the
Desktop screen, move your pointer to the upper-right
corner of the screen or swipe in from the right edge.
When the Windows® charms appear click or touch the
Search ( ) charm, and then type Computer. Click or
touch Control Panel, System and Security, and then
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System. Carefully note any error messages - these will
be very helpful if you should confer with a support
technician at a later time.
NOTE
To enable or disable wireless communication, use the
F12 key. For more information see “TOSHIBA Function
Keys” on page 120.
❖
Use IPCONFIG to verify that the computer has a useful
IP address - one other than the private address of
169.254.xxx.xxx assigned by Windows®.
1
2
3
From the Start screen, type Cmd.
Click Command Prompt.
Enter IPCONFIG/ALL, and then press ENTER.
The IP address for each active network adapter will be
displayed.
❖
❖
Connect your computer directly to your router or
broadband modem, by plugging a standard CAT5
Ethernet patch cable (sold separately) into your
computer's RJ45 Ethernet port. If your connection
problem disappears, the problem lies in the Wi-Fi® part
of your network.
If you have enabled any security provisions (closed
system, MAC address filtering, Wired Equivalent Privacy
[WEP], etc.), check the access point vendor's Web site
for recent firmware upgrades. Problems with WEP keys,
in particular, are frequently addressed in new firmware
releases.
The Windows® operating system wireless
management utility does not work.
If you are using an external Wi-Fi® adapter (a USB adapter,
or other variety), check if the adapter comes with its own
management utility. If it does, the utility may be disabling the
Windows® operating system wireless management utility, in
which case you must use the adapter's management utility.
If the documentation that accompanies the adapter does not
provide enough information to determine if this is the case,
contact that vendor's support group for further advice.
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DVD operating problems
DVD operating problems
If you experience a problem playing DVDs, you may be able
to fix the problem yourself.
For general problems playing a DVD title, try the following
steps:
1
2
3
Verify that the disc is in a format that the drive supports.
Ensure that the disc is properly inserted in the drive tray.
Use the DVD Player software that came with your
computer to view DVD movies.
4
Clean the disc and try again.
A dirty drive can also cause audio problems. If you have
tried several discs and all fail, consider sending your
drive to an authorized service provider to get it cleaned.
5
From the Start screen, type Computer. Click or touch
Computer from the list that appears.
The optical disc drive should appear in the list.
6
7
See “Checking device properties” on page 101 for
instructions on using Device Manager to view the optical
disc drive properties.
Check the Toshiba Web site for new information on
optical disc drives and their operation.
A blank screen appears while watching a
DVD-ROM movie or title.
Change the setting for when to turn off the display using the
following steps:
1
Move your pointer to the upper-right corner of the screen
or swipe in from the right edge. When the Windows®
charms appear, click or touch the Search ( ) charm,
click or touch Settings and, in the Search field, type
Power.
2
3
4
From the search list, click or touch Choose when to
turn off display.
To keep the display from turning off, click or touch
Never in both drop down lists.
Click or touch Save changes.
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Develop good computing habits
112
The screen saver runs while you are watching a
movie or title.
If the screen saver is enabled, it runs on top of any movie or
title you are watching. To disable the screen saver:
1
Right-click the desktop and click Personalize in the
menu.
2
Click or touch Screen Saver in the lower-right corner of
the window.
3
4
Select None from the Screen saver drop-down list.
Develop good computing habits
Save your work frequently.
You can never predict when your computer will lock, forcing
you to close a program and lose unsaved changes. Many
software applications build in an automatic backup, but you
should not rely solely on this feature. Save your work! See
“Computing tips” on page 47 for instructions.
On a regular basis, back up the information stored
on your internal storage drive.
Use Windows® to back up files, or the entire computer, to an
optical disc, USB drive, or external hard disk. Here are some
ways you can do this:
❖
Use the Windows® operating system to back up files or
your entire computer to an optical disc, USB drive, or
external hard disk.
❖
❖
Copy files to a rewritable external storage device.
Connect your computer to the office network and copy
files to your network partition.
Some people use a combination of these methods, backing
up all files to tape weekly and copying critical files to external
media on a daily basis.
If you have installed your own programs, you should back up
these programs as well as your data files. If something goes
wrong that requires you to reformat your internal storage
drive and start again, reloading all your programs and data
files from a backup source will save time.
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Develop good computing habits
Read the user’s guides.
It is very difficult to provide a fail-safe set of steps you can
follow every time you experience a problem with the
computer. Your ability to solve problems will improve as you
learn about how the computer and its software work
together.
Get familiar with all the user’s guides provided with your
computer, as well as the manuals that come with the
programs and devices you purchase.
Your local computer store or book store sells a variety of
self-help books you can use to supplement the information
in the manuals.
Data and system configuration backup in the
Windows® operating system
The Windows® operating system offers some easy-to-use
features for backing up your Windows® settings and your
data - documents and other important files. Take advantage
of these features to protect yourself from much more difficult
and time-consuming restoration procedures, and to
safeguard your valuable data from loss.
Saving system configuration with restore
points
The System Restore feature of the Windows® operating
system quickly creates restore points - ‘snapshots’ of your
Windows® operating system configuration - and saves them
for later recall. If you experience problems after installing
some new hardware or software, you can easily select a
previously established Control Point to ‘turn back the clock,’
restoring the Windows® operating system to the state it was
in just prior to the installation. This is much easier and more
effective than uninstalling the hardware or software, which
often leaves behind unwanted files and settings. It is also
easy to undo a restore point selection, if you change your
mind.
Follow these steps to create a restore point using the
System Restore utility:
1
From the Start screen, type Control. Click or touch
Control Panel from the list that appears.
2
Click or touch System and Security, and then
System.
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Develop good computing habits
114
3
In the left pane, click or touch System Protection.
The System Protection tab of the System Properties
window appears.
4
5
Click or touch Configure.
Under Restore settings select Turn on System
Protection.
6
7
8
Click or touch OK.
Click or touch Create.
In the input field, enter a name that is descriptive enough
to be easily understood in the future, such as “Before
installing Brand X Accounting app.” Then click or touch
Create.
The Windows® operating system creates the restore
point, automatically stamps it with the current date and
time, and displays a message that the restore point was
successfully created.
9
Click or touch Close.
Then, at a later time, you can re-establish your Windows®
configuration using the saved restore point. To do this:
1
2
3
From the Start screen, type Control. Click or touch
Control Panel from the list that appears.
Click or touch System and Security, and then
System.
In the left pane, click or touch System Protection.
The System Protection tab of the System Properties
window appears.
4
5
6
Click or touch System Restore...
Click or touch Next.
Click or touch the Restore point you want to use then
click or touch Next.
The time stamp and description of each Restore point is
displayed.
NOTE
At this point you can click “Scan for affected programs”
to determine what the impact of using the clicked
Restore Point will be.
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Develop good computing habits
7
Verify that the Restore point you chose is the correct
one. If it is not, click or touch Back to return to the
previous step.
8
9
Close all programs and save all open files.
Click or touch Finish, and then Yes to begin the system
restore.
Your Windows® operating system configuration will now
be restored to the state it was in when the chosen
restore point was created, and then the computer will be
automatically restarted.
Backing up your data or your entire
computer with the Windows® operating
system
The most valuable component of your computer system is
the data you create and store on its internal storage drive.
Since problems with either hardware or software can make
the data inaccessible or even destroy it, the next most
valuable component of your computer system may be a
recent backup of your data.
Fortunately, the Windows® operating system offers a
convenient way to back up your computer or just your
important files to optical disc drives, or hard drives. An
external hard drive is recommended in case the internal
storage drive fails. No additional software is required. Most
of the optical disc drives built into recent Toshiba computer
models can write to (or ‘burn’) as well as read from optical
discs. External optical disc writers are also widely available.
Follow these steps to back up your computer or files to
optical discs, or a storage drive:
1
From the Start screen, type Control. Click or touch
Control Panel from the list that appears.
2
Click or touch Save backup copies of your files with
File History under the System and Security heading.
Follow the on-screen instructions to back up your files.
For additional Help, while in the Windows® Desktop screen,
press the F1 key to launch the Windows® Help and Support
screen. Search for “back up files”.
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116
General tips for installing hardware and
software
Here are a few tips to help ensure safe and easy installation
of new hardware (printers, pointing devices, external hard
drives, optical disc drive writers, scanners, etc.) and software
(applications like Microsoft® Office and Adobe® Photoshop®,
or utility software such as special toolbars for your web
browser).
❖
Create a restore point (refer to “Saving system
a restore point (see the section titled restore points). If
anything goes wrong, you will then be able to easily
restore the Windows® operating system to the state it
was in prior to the installation, undoing any changes that
the installation process introduced.
❖
Back up your critical data (see “Backing up your data or
your entire computer with the Windows® operating
system” on page 115).
❖
❖
Have your back up DVD(s) on hand in case you need any
files from them.
Do not guess - follow directions carefully! It is often
necessary to run an installation utility first - before
connecting a new hardware item to the computer. If the
device is connected first, it may be very difficult to
complete the installation successfully. Always carefully
follow the installation instructions that accompany the
hardware or software.
❖
❖
Restart the Windows® operating system. Always restart
the Windows® operating system after each installation,
even if the installation utility does not prompt you to do
so. This will ensure that the installation is completed,
and will clean up anything that the installation utility left
behind.
Do one installation at a time. If you have several new
items to add to your computer system, install just one at
a time, creating restore points immediately before each
successive installation. This will make it much easier to
determine the origin of any new problems. For best
results, follow this sequence:
1
2
Back up critical data.
Create a restore point.
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Develop good computing habits
3
4
5
Install one item of hardware or software.
Restart the Windows® operating system.
Use the new hardware or software for a while, noting
any new problems. Make sure that your critical
applications (email, business applications, etc.) are
working correctly, and verify that important devices
are still functioning.
6
For each additional hardware or software item,
repeat these steps, starting at step 1 if any of your
critical data has changed, or starting at step 2 if no
critical data has changed.
USB Sleep and Charge is not working.
USB Sleep and Charge may be disabled. Open the TOSHIBA
Sleep and Charge utility to check if the feature is disabled
and to enable it if necessary.
❖
connected to a port that supports the USB Sleep and
Charge function. Ports that support this feature are
identified with the ( ) symbol.
❖
TOSHIBA Sleep utility to check if the feature is disabled
and to enable it if necessary. For more information, see
“Enabling/Disabling USB Sleep and Charge” on
page 89.
❖
❖
Try selecting a different charging mode in the TOSHIBA
Sleep utility, if your computer provides more than one
charging mode. For more information, see “Power
supply mode settings” on page 90.
The USB Sleep and Charge function may not work with
certain external devices even if they are compliant with
the USB specification. In those cases, power on the
computer to charge the device or use a different
charging device.
The “USB Wakeup function” does not work.
❖
When the USB Sleep and Charge function is set to
Enabled the USB Wakeup function does not work for
ports that support the USB Sleep and Charge function.
In that case, use a USB port that does not have the USB
Sleep and Charge function -compatible symbol ( ), if
you have a non-Sleep and Charge USB port available, or
disable the USB Sleep and Charge function. For more
information, see “Sleep Utilities” on page 88.
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If you need further assistance
118
If you need further assistance
If you have followed the recommendations in this chapter
and are still having problems, you may need additional
technical assistance.
Since some problems may be related to the operating
system or the program you are using, it is important to
investigate other sources.
❖
Review the troubleshooting information in your operating
system documentation.
❖
If the problem occurs while you are running a program,
consult the program’s documentation for
troubleshooting suggestions. Contact the software
company’s technical support group for their assistance.
❖
Consult the dealer from whom you purchased your
computer and/or program. Your dealer is your best
source for current information.
For the detailed specifications for your computer, visit
Contacting Toshiba
Toshiba’s Technical Support Web site
For technical support, or to stay current on the most recent
software and hardware options for your computer, and for
other product information, be sure to regularly check the
Other Toshiba Internet Web sites
Worldwide Toshiba corporate site
Marketing and product information in
the USA
Accessories information in the USA
Canada
Europe
Japan
Mexico and all of Latin America
Toshiba USA Self-Service support
web site
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Toshiba’s worldwide offices
Toshiba’s worldwide offices
Australia
Canada
Toshiba (Australia) Pty. Limited
84-92 Talavera Road
North Ryde NSW 2113
Sydney
Toshiba Canada Ltd.
191 McNabb Street
Markham, Ontario
L3R - 8H2
Australia
Canada
France
Germany
Toshiba Systèmes (France) S.A.
7, Rue Ampère; B. P. 131
92800 Puteaux Cédex
France
Toshiba Europe GmbH
Leibnizstraße 2
D-93055 Regensburg
Germany
Italy
Japan
Centro Direzionale Colleoni
Palazzo Perseo
Via Paracelso 10
20041, Agrate Brianza
Milano, Italy
Toshiba Corporation, PCO-IO
1-1, Shibaura 1-Chome
Minato-Ku, Tokyo, 105-8001
Japan
Latin America and Caribbean
Toshiba America Information
Systems, Inc.
9740 Irvine Boulevard
Irvine, California 92618
United States
Mexico
Toshiba de México S.A. de C.V.
Sierra Candela No.111, 6to. Piso
Col. Lomas de Chapultepec.
CP 11000 Mexico, DF.
Spain
United Kingdom
Toshiba Information Systems
(U.K) Ltd.
Toshiba Information Systems
(España) S.A.
Parque Empresarial San Fernando Toshiba Court
Edificio Europa, 1a Planta
Escalera A
28831 (Madrid) San Fernando de
Henares
Spain
Weybridge Business Park
Addlestone Road
Weybridge, Surrey KT15 2UL
United Kingdom
United States
Toshiba America Information
Systems, Inc.
9740 Irvine Boulevard
Irvine, California 92618
United States
The Rest of Europe
Toshiba Europe (I.E.) GmbH
Hammfelddamm 8
D-4-1460 Neuss
Germany
For more information on additional Toshiba worldwide
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Appendix A
TOSHIBA Function
Keys
TOSHIBA function keys provide a quick way to modify
selected system functions and to launch applications.
Functions
TOSHIBA Function keys are used to set or modify the
following system functions:
❖
❖
❖
❖
❖
❖
Help
Display Brightness
Internet and Media
Mute
Wireless ON/OFF
Zoom (Display resolution)
120
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TOSHIBA Function Keys
121
Functions
Help file
This TOSHIBA function key will display the help file.
Display brightness
This TOSHIBA function key decreases the scree
brightness.
This TOSHIBA function key increases the screen
brightness.
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TOSHIBA Function Keys
Functions
122
Internet and Media Control buttons
This TOSHIBA function key launches the default
browser.
This TOSHIBA function key launches the Windows
Media® Player.
This TOSHIBA function key allows you to return to
the preceding track on the disc.
This TOSHIBA function key allows you to start
playing the disc, or pause it if currently playing.
This TOSHIBA function key allows you to skip to the
following track on the disc.
This TOSHIBA function key decreases the volume of
the sound coming from the computer.
This TOSHIBA function key increases the volume of
the sound coming from the computer.
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TOSHIBA Function Keys
123
Functions
Volume Mute
This TOSHIBA function key enables/disables volume
mute on your computer.
When volume mute is enabled, no sound will come
from the speakers or headphones.
Disabling or enabling wireless devices
This TOSHIBA Function key enables/disables the
Wi-Fi® antenna in your computer.
The wireless modes are:
❖
❖
Disables the wireless antenna
Enables the wireless antenna
Keyboard Function keys
Fn+
This TOSHIBA function key allows you to zoom out.
Fn+
This TOSHIBA function key allows you to zoom in.
Zoom (Display resolution)
This TOSHIBA function key switches screen
resolution.
Fn+ [Space bar]
Cycle through the screen resolutions, and then select
the desired resolution.
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Appendix B
Power Cord/Cable
Connectors
Your computer ships with the correct power supply for the
country of purchase. This appendix shows the shapes of the
typical AC power cord/cable connectors for various parts of
the world.
USA
Canada
UL approved
CSA approved
United Kingdom
Europe
VDA approved
NEMKO approved
BS approved
Australia
AS approved
124
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Glossary
TECHNICAL NOTE: Some features defined in this
glossary may not be available on your computer.
Acronyms
The following acronyms may appear in this User’s Guide.
AC
Alternating Current
BIOS
Basic Input/Output System
BD-ROM Blu-ray Disc Read-Only Memory
bps
CD
bits per second
Compact Disc
CD-ROM Compact Disc Read-Only Memory
CD-RW
CMOS
CPU
Compact Disc Rewrite Memory
Complementary Metal-Oxide Semiconductor
Central Processing Unit
DC
Direct Current
DMA
DIMM
DOS
Direct Memory Access
Dual Inline Memory Module
Disk Operating System
125
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Glossary
126
DPI
DVD
Dots Per Inch
Digital Versatile (or Video) Disc
DVD-ROM Digital Versatile (or Video) Disc Read-Only
Memory
eSATA
external Serial Advanced Technology
Attachment
FAT
File Allocation Table
FCC
GB
Federal Communications Commission
gigabyte
GBps
HDD
HDMI
gigabytes per second
Hard Disk Drive
High-Definition Multimedia Interface
HDMI CEC High-Definition Multimedia Interface Consumer
Electronics Control
HTML
IEEE
I/O
Hypertext Markup Language
Institute of Electrical and Electronics Engineers
Input/Output
IRQ
interrupt request
ISP
Internet Service Provider
kilobyte
KB
LAN
LCD
LED
MB
Local Area Network
Liquid Crystal Display
Light Emitting Diode
megabyte
MBps
MIDI
PC
megabytes per second
Musical Instrument Digital Interface
Personal Computer
PCI
Peripheral Component Interconnect
PCMCIA Personal Computer Memory Card International
Association
RAM
RGB
Random Access Memory
Red, Green Blue light (monitor)
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Glossary
127
RFI
Radio Frequency Interference
ROM
RTC
SD
Read-Only Memory
Real-Time Clock
Secure Digital
SDRAM
SSD
TFT
Synchronous Dynamic Random Access Memory
Solid State Drive
Thin Film Transistor
USB
URL
WAN
www
Universal Serial Bus
Uniform Resource Locator
Wide Area Network
World Wide Web
Terms
The following terms may appear in this User’s Guide.
active-matrix display—A liquid crystal display (LCD) made
from an array of liquid crystal cells using active-matrix
technology. Also known as a “TFT display,” in its
simplest form there is one thin film transistor (TFT) for
each cell. This type of display works well with computers
because of its shallow depth and high-quality color.
Active-matrix displays are viewable from wider angles
than most passive-matrix displays.
A
adapter—A device that provides a compatible connection
between two units. For example, the computer’s internal
display adapter receives information from the software
and translates it into images on the screen. An adapter
can take a number of forms, from a microprocessor to a
simple connector. An intelligent adapter (one that is
capable of doing some processing) may also be called a
controller.
Alternating Current (AC)—The type of power usually
supplied to residential and commercial wall outlets. AC
reverses its direction at regular intervals. Compare Direct
Current (DC).
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Glossary
128
application—A computer application that you use to
perform tasks of a specific type. Applications include
word processors, spreadsheets, and database
management systems. See also program.
backup—A copy of a file, usually on a removable disk, kept
B
in case the original file is lost or damaged.
Basic Input/Output System (BIOS)—See BIOS.
baud rate—The speed at which a communication device,
such as a printer or modem, transmits information. Baud
rate is the number of signal changes per second (not
necessarily the same as bits per second). See also bits
per second.
Blu-ray Disc (BD)—Offering more storage capacity than
DVDs, the format was developed to allow for more data
storage and to enable recording and playback of
high-definition video (HD).
BIOS (Basic Input/Output System)—Basic instructions,
stored in read-only memory (ROM), containing the
information the computer needs to check hardware and
load the operating system when you start up the
computer.
bits per second (bps)—A way of measuring the speed at
which information is passed between two devices. This
is the basic unit of measure used in modem
communications, and is similar, but not identical, to the
baud rate. See also baud rate.
boot—To start the computer. The term “boot” originates
from bootstrap program (as in “pulling itself up by its
bootstraps”), a program that loads and initializes the
operating system. See also reboot.
boot disk—See system disk.
boot setting (startup sequence)—The order in which the
computer accesses its internal storage drives to locate
the startup files. Under the default startup sequence, the
computer looks for the startup files in the external media
before checking the internal storage drive.
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Glossary
129
bus—An electrical circuit that connects the central
processing unit (CPU) with other parts of the computer,
such as the video adapter, disk drives, and ports. It is the
pathway through which data flows from one device to
another. See also bus speed, frontside bus.
bus speed—The speed at which the central processing unit
(CPU) communicates with the other parts of the
computer.
cache—A section of very fast memory in which frequently
used information is duplicated for quick access.
Accessing data from cache is faster than accessing it
from the computer’s main memory. See also CPU cache,
L1 cache, L2 cache.
C
CD—An individual compact disc. See also CD-ROM.
CD-ROM (Compact Disc Read-Only Memory)—A form
of high-capacity storage that uses laser optics instead of
magnetic means for reading data. See also CD.
Compare DVD-ROM.
Central Processing Unit (CPU)—The chip that functions
as the “brain” of the computer. It takes information from
outside sources, such as memory or keyboard input,
processes the information, and sends the results to
another device that uses the information.
character—Any letter, number, or symbol you can use on
the computer. Some characters are non-printing
characters, such as a paragraph break in a word-
processing application. A character occupies one byte
of computer storage.
Charm/charms—Start screen icons that slide out from the
right side of the screen and direct you to various
Windows® functions.
chip—A small piece of silicon containing computer logic and
circuits for processing, memory, input/output, and/or
control functions. Chips are mounted on printed circuit
boards.
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Glossary
130
click—To press and release the pointing device’s primary
button without moving the pointing device. In the
Windows® operating system, this refers to the pointing
device’s left button, unless otherwise stated. See also
double-click.
color palette—A set of specified colors that establishes the
colors that can be displayed on the screen at a particular
time.
compatibility—The extent to which computers,
applications, or devices can work together
harmoniously, using the same commands, formats, or
language as another.
configuration—(1) The collection of components that make
up a single computer system. (2) How parts of the
system are set up (that is, configured).
controller—A device that controls the transfer of data from
a computer to a peripheral device and vice versa. For
example, disk drives, monitors, keyboards, and printers
all require controllers.
CPU—See Central Processing Unit (CPU).
CPU cache—A section of very fast memory residing
between the CPU and the computer’s main memory that
temporarily stores data and instructions the CPU will
need to execute commands and applications. See also
cache, L1 cache, L2 cache.
cursor—An on-screen symbol (usually a flashing vertical
line) that indicates the position where characters will
appear when you enter data.
Desktop—Displays the standard Windows® operating
D
system look and feel.
default—The setting selected by an application when the
user does not specify an alternative setting.
device—A component attached to the computer. Devices
may be external (outside the computer’s case) or internal
(inside the computer’s case). Printers, disk drives, and
modems are examples of devices.
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Glossary
131
device driver—A program (called a “driver”) that permits a
computer to communicate with a device.
dialog box—An on-screen window displayed by the
operating system or an application giving a direction or
requesting input from the user.
Direct Current (DC)—The type of power usually supplied
by batteries. DC flows in one direction. Compare
Alternating Current (AC).
Direct Memory Access (DMA)—A dedicated channel,
bypassing the CPU, that enables direct data transfer
between memory and a device.
directory—See folder.
disable—To turn a computer option off. See also enable.
disc—A round, flat piece of material, designed to be read
from and written to by optical (laser) technology, and
used in the production of optical discs, such as CDs and
DVDs. Compare disk.
disk—A round, flat piece of material that can be
magnetically influenced to hold information in digital
form, and used in the production of magnetic disks,
such as hard disks. Compare disc. See also hard disk.
disk drive—The device that reads and writes information
and applications on external media or hard disk. It
rotates the disk at high speed past one or more
read/write heads.
document—Any file created with an application and, if
saved to disk, given a name by which it can be retrieved.
See also file.
double-click—To press and release the pointing device’s
primary button rapidly twice without moving the pointing
device. In the Windows® operating system, this refers to
the pointing device’s left button, unless otherwise
stated.
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Glossary
132
download—(1) In communications, to receive a file from
another computer through a modem or network. (2) To
send font data from the computer to a printer. See also
upload.
drag—To hold down the mouse button while moving the
pointer to drag a selected object. In the Windows®
operating system, this refers to the left mouse button,
unless otherwise stated.
driver—See device driver.
DVD—An individual digital versatile (or video) disc. See also
DVD-ROM.
DVD-ROM (Digital Versatile [or Video] Disc Read-Only
Memory)—A very high-capacity storage medium that
uses laser optics for reading data. Each DVD-ROM can
hold as much data as several CD-ROMs. Compare
CD-ROM.
emulation—A technique in which a device or application
E
imitates another device or application.
enable—To turn on a computer option. See also disable.
eSATA—An external device that supports hot swapping and
fast data transfer. Very useful in storing and transferring
large files.
executable file—A computer application that is ready to
run. Application applications and batch files are
examples of executable files. Names of executable files
usually end with a .bat or .exe extension.
expansion device—A device that connects to a computer
to expand its capabilities. Other names for an expansion
device are port expander, port replicator, docking
station, or network adapter.
extension—See file extension.
external device—See device.
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Glossary
133
file—A collection of related information, saved on disk with a
unique name. A file may be an application, information
used by an application, or a document. See also
document.
F
File Allocation Table (FAT)—The section of a storage drive
that keeps track of the location of stored files.
file name—A set of characters that uniquely identifies a file
within a particular folder. It consists of two parts: the
actual name and the file name extension. See also file
extension.
file extension—The three characters following the period
(pronounced “dot”) at the end of a file name. The
extension indicates the type of file. Examples are .exe
for application files and .hlp for help files. See also file
name.
folder—Also called directory. A container for organizing files
saved to a disk. A folder is symbolized on screen by a
graphical image (icon) of a file folder. A folder can
contain files and other folders.
format—(verb) To prepare a blank disk for use with the
computer’s operating system. Formatting creates a
structure on the disk so the operating system can write
information to the disk or read information from it.
frontside bus—The primary pathway (bus) between the
CPU and the computer’s main memory. Also called
“system bus.” See also bus.
Function key—(1) A feature in which certain keys in
combination with the Fn key can set system options or
control system parameters. (2) A key or combination of
keys that activates a memory resident application.
function keys—The keys labeled F1 through F8, typically
located on the keyboard. Their function is determined by
the operating system and/or individual applications.
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Glossary
134
ground—A conductor to which all components of an
electric circuit are connected. It has a potential of zero
(0) volts, is connected to the earth, and is the point of
reference for voltages in the circuit.
G
hard disk—A storage device composed of a rigid platter or
platters that can be magnetically coded with data. Hard
disks hold much more information than some external
media and are used for long-term storage of applications
and data. The primary (or only) hard disk in a computer is
usually fixed, but some computers have secondary hard
disks that are removable.
H
hardware—The physical components of a computer
system. Compare software.
HDMI (High-Definition Multimedia Interface)—An
interface used to transmit high quality audio and video
signal via a single cable in digital format, providing better
picture quality than analog signal.
HDMI-CEC (HDMI Consumer Electronics Control)—
One A/V component can control another while using this
function, if connected with HDMI cables. See also HDMI.
Hibernation—A feature of many Toshiba computers that
saves to the internal storage drive the current state of
your work, including all open files and applications,
when you turn the computer off. When you turn on the
computer again, your work is returned to the same state
it was when the computer was turned off. See also
Sleep, Suspend.
hot swapping—The ability to add or remove devices from a
computer while the computer is running and have the
operating system automatically recognize the change.
icon—A small image displayed on the screen that
I
represents a function, file, or application.
interlaced—A method of refreshing a computer screen, in
which only every other line of pixels is refreshed.
Interlaced monitors take two passes to create a
complete screen image. Compare non-interlaced.
internal device—See device.
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Glossary
135
Internet—The decentralized, world-wide network of
computers that provides electronic mail, the World Wide
Web, and other services. See also World Wide Web.
keyboard shortcut—A key or combination of keys that you
use to perform a task instead of using a pointing device
such as a mouse.
K
L
L1 (level one) cache—Memory cache built into the
processor to help improve processing speed. See also
cache, CPU cache, L2 cache.
L2 (level two) cache—Memory cache installed on the
motherboard to help improve processing speed. It is
slower than L1 cache and faster than main memory. See
also cache, CPU cache, L1 cache.
LAN (Local Area Network)—A group of computers or
other devices dispersed over a relatively limited area and
connected by a communications link that enables any
device to interact with any other on the network.
LED (Light Emitting Diode)—A solid state lamp (SSL) that
uses light-emitting diodes (LEDs) as the source of light,
which offers long life and high efficiency output. Multiple
diodes are used together, since the light created by
individual light-emitting diodes is small compared to
incandescent and compact fluorescent lamps.
LCD (Liquid Crystal Display)—A type of display that uses
a liquid substance between two transparent electrode
panels. When an electric current passes through the
electrodes, the molecules in the liquid form a crystalline
pattern that polarizes the light passing through it. A filter
over the electrodes permits only non-polarized light to
pass to the surface of the display, creating light and dark
pixels.
load—To move information from a storage device (such as a
hard disk) into memory for processing.
local area network—See LAN.
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Glossary
136
logical drive—A section of a disk that is recognized by the
operating system as a separate disk drive. A system’s
logical drives may differ from its physical drives. For
example, a single hard disk drive may be partitioned into
two or more logical drives.
memory—Typically refers to the computer’s main memory,
where applications are run and data is temporarily stored
and processed. Memory can be volatile and hold data
temporarily, such as RAM, or it can be nonvolatile and
hold data permanently, such as ROM. A computer’s
main memory is RAM. See also RAM, ROM.
M
microprocessor—See Central Processing Unit (CPU).
MIDI (Musical Instrument Digital Interface)—A
standard for connecting musical instruments,
synthesizers, and computers. The MIDI standard
provides a way of translating music into a form
computers can use, and vice versa.
motherboard—The computer’s main circuit board that
contains the processor, memory, and other primary
components.
MS-DOS prompt—See system prompt.
multi-function drive—A DVD drive that can read and write
to CD and DVD media.
multimedia—A combination of two or more media, such as
sound, animation, and video in a computer application
or presentation.
Musical Instrument Digital Interface—See MIDI.
network—A collection of computers and associated
devices that are connected by communications facilities.
A network allows you to share data and peripheral
devices, such as printers, with other users and to
exchange electronic mail.
N
non-interlaced—A method of refreshing a computer
screen, in which each pixel of every line is refreshed as
the electron beam scans across and down the screen.
Compare interlaced.
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Glossary
137
non-system disk—A disk for storing applications and data
that cannot be used to start the computer. Compare
system disk.
online—Available through the computer. Online may refer to
information being read from your own computer’s
internal storage drive, such as online documentation or
online Help, or to information coming from another
company on a company network or the Internet.
O
operating system—A set of applications that controls how
the computer works. Examples of operating systems are
the Windows Vista®, Windows® 7, and Windows 8
operating systems.
optical disc drive—A drive which reads plastic coated
discs on which information is recorded digitally, and
uses a laser to read data, music, or videos.
palette—See color palette.
P
password—A unique string of characters entered by a user
to verify his or her identity to the computer or the
network.
PC Card—A credit-card-sized expansion card designed to
increase the capabilities of computers. PC Cards
provide functions such as modem, fax/modem, hard
disk drive, network adapter, sound card, or SCSI
adapter.
peripheral—Any device, such as a printer or joystick, that is
attached to the computer and controlled by the
computer’s CPU.
pixel—Short for “picture element.” The smallest dot that can
be produced on a screen or printer.
Plug and Play—Generally, refers to the computer’s ability
to automatically configure itself to work with peripheral
devices. When capitalized, refers to a standard that,
when followed by a device manufacturer, allows a
computer to configure itself automatically to work with
the device.
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Glossary
138
pointer—An icon (usually an arrow) that moves on the
screen when you slide your finger across the touch pad
or move a mouse. Used to point to and select/activate
on-screen items, such as icons, menu items, and
buttons. The shape and purpose of the pointer varies
depending on the application you are using and what
you are doing.
pointing device—Any device, such as the touch pad or a
mouse, that enables you to move the pointer on the
screen.
port—A socket on the computer where you plug in a cable
for connection to a network or a peripheral device.
processor—See Central Processing Unit (CPU).
program—A set of instructions that can be executed by a
computer. The general classes of applications (also
called software) are operating system, application, and
utility. See also operating system, application, utility.
properties—The attributes of an object or device. For
example, the properties of a file include the file’s type,
size, and creation date.
RAM (Random Access Memory)—Volatile memory that
can be written to as well as read. Volatile here means
that information in RAM is lost when you turn off your
computer. This type of memory is used for your
computer’s main memory. See also memory. Compare
ROM.
R
Random Access Memory—See RAM.
Read-Only Memory—See ROM.
reboot—See boot, restart.
removable disk—A disk that can be removed from a disk
drive. A Flash drive is one example of a removable disk.
resolution—A measure of the sharpness of the images that
can be produced by a printer or displayed on a screen.
For a printer, resolution is expressed in dots per inch
(dpi). For a screen, it is expressed as the number of
pixels available horizontally and vertically.
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Glossary
139
restart—Synonymous with reboot. To reset the computer
by reloading the operating system without turning the
computer off. See also boot.
RGB (Red, Green, Blue) monitor—A monitor that
reproduces all colors by mixing red, green, and blue light
in various combinations.
RJ45 connector—An eight-wire connector used to
connect a computer to a network.
ROM (Read-Only Memory)—Non-volatile memory that
can be read but not written to. Non-volatile here means
that information in ROM remains whether or not the
computer is receiving power. This type of memory is
used to store your computer’s BIOS, which is essential
instructions the computer reads when you start it up.
See also BIOS, memory. Compare RAM.
Secure Digital (SD)—A small, portable, non-volatile
memory card used to store and transfer data between
digital products, providing encryption capability for
content security.
S
select—To highlight or otherwise specify text, data, or
graphics with the intent to perform some operation on it.
shortcut—See keyboard shortcut.
Sleep—A feature of some Windows® operating systems that
allows you to turn off the computer without exiting your
open applications and to continue from where you left
off when you turn the computer on again.
software—See application. Compare hardware.
solid state drive—A data storage device that utilizes
solid-state memory as opposed to a hard disk (see also
hard disk). Solid state drives hold a large amount of
information and are used for storage of applications and
data.
Start screen—Displays the new Windows® operating
system look and feel.
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Glossary
140
Suspend—A feature of some Windows® operating systems
that allows you to turn off the computer without exiting
your open applications and to continue from where you
left off when you turn the computer on again.
Swipe—Swipe an open window to the left or right of the
screen to display the next or previous window.
system prompt—The symbol (in the MS-DOS® operating
system, generally a drive letter followed by a “greater
than” sign) indicating where users are to enter
commands.
TFT display—See active-matrix display.
T
Tile/Tiles—A list of square or rectangular icons on the Start
screen representing applications that can be accessed
by selecting them.
Universal Serial Bus (USB)—USB is a serial bus that
supports data transfer. USB allows hot swapping of
peripherals. See also bus, hot swapping, serial.
U
upload—To send a file to another computer through a
modem or network. See also download.
USB—See Universal Serial Bus (USB).
USB Flash drive—A small, portable flash memory card that
plugs into a computer’s USB port and functions as a
portable hard drive. They are smaller and more durable
than an external hard drive because they do not contain
any internal moving parts, but have less storage
capacity. See also Universal Serial Bus (USB).
utility—A computer program designed to perform a narrowly
focused operation or solve a specific problem. Utilities
are often related to computer system management.
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Glossary
141
Web—See World Wide Web.
W
Wi-Fi®—A registered trademark term of the Wi-Fi Alliance
that stands for Wireless Fidelity, and is another term for
the communication protocol to permit an Ethernet
connection using wireless communication components.
World Wide Web (www)—The worldwide network of Web
sites linked together over the Internet. A user of the Web
can jump from site to site regardless of the location of
the computer hosting the site. See also Internet.
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Index
A
C
AC adaptor 25
AC power 61
communications
set up 70
accessing
network 71
adding
optional external devices 31
adequate ventilation
cooling fan 24
app, starting 53
App, starting from Start screen 53
apps
caring for 45
environmental precautions 22
moving 45
shut down 29
audio features 71
computer will not start
troubleshooting 112
computing tips 47
connecting
B
backing up files 48, 54
battery
charging the real-time clock
(RTC) 62
BIOS Setup
see System Settings
button
computer to a network 70
power cord/cable 27
connecting 25
power source 26
cooling fan
eject, optical disc drive 56
power 28
142
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Index
143
adequate ventilation 24
customize
computer settings 44
zooming in 123
D
data/entire system backup
troubleshooting 115
desktop
creating new icon 68
exploring the 67
icons 68
function keys 51
Internet/media control buttons
122
recycle bin 68
standard features 67
Desktop Assist 77
Media & Entertainment tab 78
Support & Recovery tab 80
Tools & Utilities tab 79
Device Manager
fixing a problem 101
display devices
H
HDMI™ In port
using 43
connecting display device 44
external 43
disposal information 11
DVD
removing with computer off 60
removing with computer on 59
DVD player
compatible TV 44
headphones
troubleshooting 111
DVDs
I
icon
using 55
E
recycle bin 68
safety 20
eco power plan 64
eco Utility® 81
eject button
optical disc drive 56
eject, optical disc drive 56
exploring
using your computer for the
first time 28
internal storage drive
recovery 32
desktop 67
Start screen 65
F
files
K
keyboard
backing up 48, 54
saving 54
function keys 51
special Windows® keys 52
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Index
144
troubleshooting 103
keys
function keys 51
components 56
eject button 56
handling an optical disc 57
manual eject hole 56
L
LEDs
system indicator lights
ON/OFF light 28
Web Camera light 72
Licenses 10
removing a disc 59, 60
lock
computer, using 46
M
manual eject hole
optical disc drive 56
Memory card reader
inserting memory media 73
removing memory media 74
using 73
optical discs
troubleshooting 107
optical media
optional external devices
adding 31
microphone
using 71
moving the computer 45
password
N
network
deleting a supervisor 84
deleting a user 85
power-on password 82
accessing 71
connecting your computer 70
networking
wireless 70
power
Notification area 69
notifications 69
O
online resources
Toshiba 60
connecting cable to AC
adaptor 26
cord/cable 27
cord/cable connectors 124
energy-saving features 61
turning on 28
optical disc
Auto-Run feature 58
handling 57
inserting 56
playing optical media 58
positioning 57
recording optical media 58
removing with computer off 60
removing with computer on 59
power button 28
power management 61
optimum performance 61
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Index
145
power plans
selecting power plan options
63
precautions
safety 23
printer
troubleshooting 108
problem solving
contacting Toshiba 118
Startup options 97
setting up
communications 70
software
Setup Wizard 28
work environment 22
settings
customize computer settings
R
recording sounds 71
recovery
shut down
creating recovery media 33
installing drivers and
applications 41
internal storage drive 32
refresh your PC 37
reset your PC 39
restoring from recovery media
35
Sleep mode 31
software
Setup Wizard 28
sounds
speakers
Start screen
Recovery Media Creator 93
recycle bin icon 68
refresh your PC
with user’s data 37
registering computer 29
removing
exploring the 65
starting an app from Start screen 53
Startup menu
an optical disc with computer
on 59
and optical disc with computer
off 60
problem solving 97
drive in-use indicator 56
restart computer 30
restore points
troubleshooting 113
System Settings 86
S
safety
T
taskbar 68
Tiles
icons 20
precautions 23
saving files 54
selecting
Start screen 67
tips
for computing 47
Toshiba
power plan options 63
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Index
146
online resources 60
registering computer
Toshiba Web site 29
worldwide offices 119
TOSHIBA Application Installer 94
TOSHIBA Function Key 92
TOSHIBA Function Keys
functions 120
cannot use 117
touch screen navigation 52
troubleshooting 103
bookmarked site not found 100
checking device properties 101
computer will not start 96
corrupted/damaged data files
106
turning on
power 28
U
cannot use 117
using
data/entire system backup 115
Device Manager 101
display problems
screen is blank 103
DVD player 111
eject button 107
error message, warning
resume failure 97
DVDs 55
eco power plan 64
Error-checking 104
external keyboard 103
good computing habits 112
hard disk drive is slow 106
high-pitched noise 108
installing hardware/software
116
using the wireless mouse 48
W
warranty
using 72
Web sites 118
Wi-Fi®
Windows® charms
Devices 66
keyboard 103
memory problems 102
missing files/trouble accessing
a drive 104
on-screen eject button 107
optical disc drive 106
power and battery 103
printer 108
restore points 113
screen does not look correct/
flickers 104
Search 66
Settings 66
Share 66
Start 66
Windows® key 52
slow Internet connection 100
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147
Windows® operating system
desktop 67, 74
troubleshooting 97
wireless keyboard
battery 50
functions 51
using 50
wireless mouse
battery 49
using 48
wireless networking 70
troubleshooting 109
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