Toshiba Personal Computer LX800 User Manual

LX800 Series  
User’s Guide  
If you need assistance:  
Technical support is available online at Toshiba’s Web site at  
support.toshiba.com At this Web site, you will find answers for  
many commonly asked technical questions plus many  
downloadable software drivers, BIOS updates, and other  
downloads.  
For more information, see “If Something Goes Wrong” on  
page 109 in this guide.  
GMAD00309012  
06/12  
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3
FCC Notice “Declaration of Conformity Information”  
This equipment has been tested and found to comply with the limits for a Class B  
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to  
provide reasonable protection against harmful interference in a residential  
installation.  
This equipment generates, uses and can radiate radio frequency energy and, if not  
installed and used in accordance with the instructions, it may cause harmful  
interference to radio communications. However, there is no guarantee that  
interference will not occur in a particular installation. If this equipment does  
cause harmful interference to radio or television reception, which can be  
determined by turning the equipment off and on, the user is encouraged to try to  
correct the interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment to an outlet on a circuit different from that to which  
the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
NOTE  
Only Peripherals complying with the FCC Class B limits may be attached to this  
equipment. Operation with noncompliant peripherals or peripherals not  
recommended by Toshiba is likely to result in interference to radio and TV reception.  
Shielded cables must be used between the external devices and the computer's  
ports. Changes or modifications made to this equipment not expressly approved by  
Toshiba or parties authorized by Toshiba could void the user's authority to operate  
the equipment.  
This device complies with Part 15 of the FCC Rules. Operation is subject to the  
following two conditions:  
This device may not cause harmful interference.  
This device must accept any interference received, including interference  
that may cause undesired operation.  
Contact Toshiba’s Support Website at support.toshiba.com.  
Industry Canada Requirement  
This Class B digital apparatus complies with Canadian ICES-003.  
Cet appareil numérique de la classe B est conformé à la norme NMB-003 du  
Canada.  
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Wireless Interoperability  
The TOSHIBA Wireless LAN Mini PCI Card products are designed to be  
interoperable with any wireless LAN product that is based on Direct Sequence  
Spread Spectrum (DSSS) radio technology, and is compliant to:  
The IEEE 802.11 Standard on Wireless LANs (Revision A/B/G), as defined  
and approved by the Institute of Electrical and Electronics Engineers.  
The Wireless Fidelity (Wi-Fi®) certification as defined by the Wi-Fi Alliance.  
The “Wi-Fi CERTIFIED” logo is a certification mark of the Wi-Fi Alliance.  
Wireless LAN and Your Health  
Wireless LAN products, like other radio devices, emit radio frequency  
electromagnetic energy. The level of energy emitted by Wireless LAN devices  
however is far much less than the electromagnetic energy emitted by wireless  
devices like for example mobile phones.  
Because Wireless LAN products operate within the guidelines found in radio  
frequency safety standards and recommendations, TOSHIBA believes Wireless  
LAN is safe for use by consumers. These standards and recommendations reflect  
the consensus of the scientific community and result from deliberations of panels  
and committees of scientists who continually review and interpret the extensive  
research literature.  
In some situations or environments, the use of Wireless LAN may be restricted  
by the proprietor of the building or responsible representatives of the  
organization. These situations may for example include:  
Using the Wireless LAN equipment on board airplanes, or  
In any other environment where the risk of interference to other devices or  
services is perceived or identified as harmful.  
If you are uncertain of the policy that applies on the use of wireless devices in a  
specific organization or environment (e.g. airports), you are encouraged to ask for  
authorization to use the Wireless LAN device prior to turning on the equipment.  
Exposure to Radio Frequency Radiation  
The radiated output power of the TOSHIBA Wireless LAN Mini PCI Card is  
far below the FCC radio frequency exposure limits. Nevertheless, the  
TOSHIBA Wireless LAN Mini PCI Card shall be used in such a manner that  
the potential for human contact during normal operation is minimized. The  
antenna(s) used for this transmitter must not be co-located or operating in  
conjunction with any other antenna or transmitter.  
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Regulatory Information  
The TOSHIBA Wireless LAN Mini PCI Card must be installed and used in strict  
accordance with the manufacturer’s instructions as described in the user  
documentation that comes with the product. This device complies with the  
following radio frequency and safety standards.  
Canada – Industry Canada (IC)  
This device complies with RSS 210 of Industry Canada.  
The installer of this radio equipment must ensure that the antenna is located  
or pointed such that it does not emit RF field in excess of Health Canada  
limits for the general population; consult Safety Code 6, obtainable from  
Health Canada’s Web site www.hc-sc.gc.ca/rpb. The RF device shall not be  
co-located with any other transmitter that has not been tested with this  
device.  
Operation is subject to the following two conditions: (1) this device may not  
cause interference, and (2) this device must accept any interference, including  
interference that may cause undesired operation of this device.  
L’ utilisation de ce dispositif est soumis aux deux conditions suivantes: (1) il ne  
doit pas produire de brouillage et (2) l’utilisateur du dispositif doit être prêt à  
accepter tout brouillage radioélectrique reçu, même s’il est susceptible de  
compromettre son fonctionnement.  
The term “IC” before the equipment certification number only signifies that the  
Industry Canada technical specifications were met.  
To prevent radio interference to the licensed service, this device is intended to be  
operated indoors and away from windows to provide maximum shielding.  
Equipment (or its transmit antenna) that is installed outdoors is subject to  
licensing.  
Pour empecher que cet appareil cause du brouillage au service faisant l’objet  
d’une licence, il doit etre utilize a l’interieur et devrait etre place loin des fenetres  
afin de Fournier un ecram de blindage maximal. Si le matriel (ou son antenne  
d’emission) est installe a l’exterieur, il doit faire l’objet d’une licence.  
Bluetooth® Wireless Technology Interoperability  
Bluetooth® Cards from TOSHIBA are designed to be interoperable with any  
product with Bluetooth wireless technology that is based on Frequency Hopping  
Spread Spectrum (FHSS) radio technology, and is compliant to:  
Bluetooth Specification as defined and approved by The Bluetooth Special  
Interest Group.  
Logo certification with Bluetooth wireless technology as defined by The  
Bluetooth Special Interest Group.  
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6
Always use Bluetooth cards from TOSHIBA in order to enable wireless  
networks over two or more (up to a total of seven) TOSHIBA computers  
using these cards. Please contact TOSHIBA computer product support on  
Web site http://www.toshiba-europe.com/computers/tnt/bluetooth.htm in  
Europe or support.toshiba.com in the United States for more information.  
When you use Bluetooth cards from TOSHIBA close to 2.4 GHz Wireless  
LAN devices, Bluetooth transmissions might slow down or cause errors. If  
you detect certain interference while you use Bluetooth cards from TOSHIBA,  
always change the frequency, move your computer to the area outside of the  
interference range of 2.4 GHz Wireless LAN devices (40 meters/43.74 yards  
or more) or stop transmitting from your computer. Please contact TOSHIBA  
computer product support on Web site http://www.toshiba-europe.com/  
computers/tnt/bluetooth.htm in Europe or support.toshiba.com in the United  
States for more information.  
Bluetooth and Wireless LAN devices operate within the same radio frequency  
range and may interfere with one another. If you use Bluetooth and Wireless  
LAN devices simultaneously, you may occasionally experience a less than  
optimal network performance or even lose your network connection. If you  
should experience any such problem, immediately turn off either one of your  
Bluetooth or Wireless LAN. Please contact Toshiba computer product  
support on Web site http://www.toshiba-europe.com/computers/tnt/  
bluetooth.htm in Europe or support.toshiba.com in the United States for  
more information.  
Bluetooth® Wireless Technology and Your Health  
The products with Bluetooth® wireless technology, like other radio devices, emit  
radio frequency electromagnetic energy. The level of energy emitted by devices  
with Bluetooth wireless technology however is much less than the  
electromagnetic energy emitted by wireless devices such as mobile phones.  
Because products with Bluetooth wireless technology operate within the  
guidelines found in radio frequency safety standards and recommendations,  
TOSHIBA believes Bluetooth wireless technology is safe for use by consumers.  
These standards and recommendations reflect the consensus of the scientific  
community and result from deliberations of panels and committees of scientists  
who continually review and interpret the extensive research literature.  
In some situations or environments, the use of Bluetooth wireless technology  
may be restricted by the proprietor of the building or responsible representatives  
of the organization. These situations may, for example, include in any other  
environment where the risk of interference to other devices or services is  
perceived or identified as harmful.  
If you are uncertain of the policy that applies on the use of wireless devices in a  
specific organization or environment (e.g. airports), you are encouraged to ask for  
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7
authorization to use the device with Bluetooth wireless technology prior to  
turning on the equipment.  
Exposure to Radio Frequency Radiation  
The radiated output power of the Bluetooth Card from TOSHIBA is far below  
the FCC radio frequency exposure limits. Nevertheless, the Bluetooth Card  
from TOSHIBA shall be used in such a manner that the potential for human  
contact during normal operation is minimized.  
Regulatory statements  
This product complies with any mandatory product specification in any country/  
region where the product is sold. In addition, the product complies with the  
following:  
European Union (EU) and EFTA  
This equipment complies with the R&TTE directive 1999/5/EC and has been  
provided with the CE mark accordingly.  
Optical Disc Drive Safety Instructions  
This appliance contains a laser system and is classified as a CLASS 1  
LASER PRODUCT. To use this model properly, read the User’s Guide  
carefully and keep it for your future reference.  
Never attempt to disassemble, adjust or repair an optical disc drive. You  
could damage the drive. You would also be exposed to laser light or other  
safety hazards, resulting in serious injury. Always contact an authorized  
Toshiba service provider, if any repair or adjustment is required.  
Location of the Required Label  
(Sample shown below. Location of the label and manufacturing information may vary.)  
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Copyright  
This guide is copyrighted by Toshiba America Information Systems, Inc. with all  
rights reserved. Under the copyright laws, this guide cannot be reproduced in any  
form without the prior written permission of Toshiba. No patent liability is  
assumed, however, with respect to the use of the information contained herein.  
©2012 by Toshiba America Information Systems, Inc. All rights reserved.  
Export Administration Regulation  
This document contains technical data that may be controlled under the U.S.  
Export Administration Regulations, and may be subject to the approval of the  
U.S. Department of Commerce prior to export. Any export, directly or indirectly,  
in contravention of the U.S. Export Administration Regulations is prohibited.  
Notice  
The information contained in this manual, including but not limited to any  
product specifications, is subject to change without notice.  
TOSHIBA CORPORATION AND TOSHIBA AMERICA  
INFORMATION SYSTEMS, INC. (TOSHIBA) PROVIDES NO  
WARRANTY WITH REGARD TO THIS MANUAL OR ANY  
OTHER INFORMATION CONTAINED HEREIN AND HEREBY  
EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF  
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR  
PURPOSE WITH REGARD TO ANY OF THE FOREGOING.  
TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES  
INCURRED DIRECTLY OR INDIRECTLY FROM ANY  
TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS  
CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN  
THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL  
TOSHIBA BE LIABLE FOR ANY INCIDENTAL,  
CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES,  
WHETHER BASED ON TORT, CONTRACT OR OTHERWISE,  
ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL  
OR ANY OTHER INFORMATION CONTAINED HEREIN OR THE  
USE THEREOF.  
Trademarks  
eco Utility is a trademark of Toshiba America Information Systems, Inc. and/or  
Toshiba Corporation.  
Adobe and Photoshop are either registered trademarks or trademarks of Adobe  
Systems Incorporated in the United States and/or other countries.  
Atheros is a registered trademark of Atheros Communications, Inc.  
Blu-ray and Blu-ray Disc are trademarks of the BD Association.  
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9
Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any  
use of such marks by Toshiba is under license. Other trademarks and trade names  
are those of their respective owners.  
HDMI, the HDMI Logo and High-Definition Multimedia Interface are  
trademarks or registered trademarks of HDMI Licensing, LLC.  
Intel, Intel Core, Celeron, Centrino and Pentium are trademarks or registered  
trademarks of Intel Corporation or its subsidiaries in the United States and other  
countries.  
Memory Stick, Memory Stick PRO, and Memory Stick PRO Duo are trademarks  
or registered trademarks of Sony Corporation.  
Microsoft, Outlook, Windows, and Windows Media are either registered  
trademarks or trademarks of Microsoft Corporation in the United States and/or  
other countries.  
MultiMediaCard and MMC are registered trademarks of MultiMediaCard Association.  
Secure Digital and SD are trademarks of SD Card Association.  
Wi-Fi is a registered trademark of the Wi-Fi Alliance.  
All other brand and product names are trademarks or registered trademarks of  
their respective companies.  
Licenses  
This Product is licensed under the AVC, the VC-1 and the MPEG-4 Part 2 Visual  
patent portfolio licenses for the personal and non-commercial use of a consumer  
to (i) encode video in compliance with the above standards (“Video Standards”)  
and/or (ii) decode AVC, VC-1 and MPEG-4 Part 2 Visual that was encoded by a  
consumer engaged in personal and non-commercial activity or was obtained  
from a video provider licensed to provide such video. None of the licenses extend  
to any other product regardless of whether such product is included with this  
product in a single article. No license is granted or shall be implied for any other  
use. Additional information may be obtained from MPEG LA, LLC.  
See www.mpegla.com.  
Computer Recycling Information  
As part of a commitment to people and the future, Toshiba promotes the efficient  
use of resources by working to achieve our zero-waste-to-landfill goal at all our  
production sites. In addition to our existing waste reduction and recycling  
policies, Toshiba is strongly committed to reducing electronic waste. In order to  
ensure efficient use of resources and appropriate treatment of hazardous  
substances, in accordance with recycling regulations in each state, country, and  
territory, Toshiba wants to make it easy for customers to recycle products at the  
end of the life cycle. To learn more about Toshiba's sustainability commitment,  
Reuse, Donation, Recycling  
Functional computers can be donated to a local charity or resold through other  
programs. Non working Toshiba computers can be mailed-back for free  
recycling. For additional details, please visit us.toshiba.com/recycle.  
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Contents  
Other documentation ..............................................20  
Setting up your computer .......................................23  
Connecting to a power source ................................24  
Using the computer for the first time......................26  
Setting up your keyboard and mouse ...............26  
Turning on the power .......................................28  
Setting up your software...................................29  
Registering your computer with Toshiba ................29  
10  
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Adding memory (optional)......................................30  
Removing a memory module............................35  
with user’s data...........................................42  
Using external display devices................................57  
Computing tips .......................................................60  
Using the wireless mouse.......................................61  
Replacing the batteries .....................................62  
Using the wireless keyboard ...................................63  
Replacing the batteries .....................................63  
Keyboard functions...........................................64  
Character keys .................................................64  
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Contents  
12  
Special Windows® keys ...................................65  
Inserting an optical disc ...................................70  
Exploring the desktop .............................................79  
Finding your way around the desktop ...............80  
Setting up for communications...............................82  
Connecting your computer to a network...........83  
Exploring audio features .........................................83  
Recording sounds.............................................83  
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Using external speakers or headphones............84  
Power supply mode settings...........................103  
TOSHIBA Button Support......................................105  
TOSHIBA Accessibility ..........................................106  
TOSHIBA eco Utility™ ...........................................107  
TOSHIBA Service Station ......................................107  
TOSHIBA PC Health Monitor.................................108  
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Contents  
14  
The Windows® operating system is not working ..111  
The Windows® operating system  
Develop good computing habits ...........................123  
Hot Key Cards.......................................................131  
Using the Hot Key Cards.................................132  
Hot key functions..................................................132  
Help ...............................................................132  
Display brightness ..........................................133  
Internet and Media Control Buttons ................134  
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Contents  
Disabling or enabling wireless devices............136  
Zoom (Display resolution) ..............................137  
Appendix B: Power Cord/Cable Connectors.......................... 138  
Glossary.................................................................................... 139  
Index.......................................................................................... 154  
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Introduction  
Welcome to the world of powerful, multimedia computing.  
Your computer model may be ENERGY STAR® qualified. If the  
model you purchased is qualified, it is labeled with the ENERGY  
STAR® logo on the computer and the following information  
applies.  
Toshiba is a partner in the Environmental Protection Agency’s  
(EPA) ENERGY STAR® Program and has designed this computer  
to meet the latest ENERGY STAR® guidelines for energy  
efficiency.  
Your computer ships with the power management options preset to  
a configuration that will provide the most stable operating  
environment and optimum system performance. To conserve  
energy, your computer is set to enter the low-power Sleep mode  
which shuts down the system and display within 15 minutes of  
inactivity. We recommend that you leave this and other energy  
saving features active, so that your computer will operate at its  
maximum energy efficiency. You can wake the computer from  
Sleep mode by pressing the power button. See the "Computing"  
section of the Toshiba User’s Guide for more information on using  
power management settings to conserve energy.  
When considering additions to your home office, purchase products  
that have earned the ENERGY STAR® for all your equipment  
needs, which can save you money, save energy, and help protect the  
climate.  
for more information regarding the ENERGY STAR® Program  
16  
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Introduction  
17  
NOTE  
NOTE  
This computer is compatible with European Union Directive  
2002/95/EC, Restriction of the use of certain Hazardous Substances  
in electrical and electronic equipment (RoHS), which restricts use of  
lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE.  
Toshiba requires its computer component suppliers to meet RoHS  
requirements and verifies its suppliers’ commitment to meeting  
RoHS requirements by conducting component sampling inspections  
during the product design approval process.  
Certain Microsoft® software product(s) included with this computer  
may use technological measures for copy protection. IN SUCH  
EVENT, YOU WILL NOT BE ABLE TO USE THE PRODUCT IF YOU  
DO NOT FULLY COMPLY WITH THE PRODUCT ACTIVATION  
PROCEDURES. Product activation procedures and Microsoft’s  
privacy policy will be detailed during initial launch of the product, or  
upon certain reinstallations of the software product(s) or  
reconfigurations of the computer, and may be completed by Internet  
or telephone (toll charges may apply).  
Some software may differ from its retail version (if available), and  
may not include user manuals or all program functionality.  
NOTE  
The product specifications and configuration information are  
designed for a product Series. Your particular model may not have  
all the features and specifications listed or illustrated. For more  
detailed information about the features and specifications on your  
particular model, please visit Toshiba’s Web site at  
While Toshiba has made every effort at the time of publication to  
ensure the accuracy of the information provided herein, product  
specifications, configurations, prices, system/component/options  
availability are all subject to change without notice. For the most  
up-to-date product information about your computer, or to stay  
current with the various computer software or hardware options, visit  
Toshiba’s Web site at support.toshiba.com.  
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Introduction  
This guide  
18  
This guide  
This guide introduces the computer's features as well as some basic  
procedures needed to perform tasks in Windows® 7. You can:  
Read the entire guide from beginning to end.  
Skim through and stop when a topic interests you.  
Use the table of contents and the index to find specific  
information.  
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Introduction  
Safety icons  
19  
Safety icons  
This manual contains safety instructions that must be observed to  
avoid potential hazards that could result in personal injuries,  
damage to your equipment, or loss of data. These safety cautions  
have been classified according to the seriousness of the risk, and  
icons highlight these instructions as follows:  
Indicates an imminently hazardous situation which, if not avoided,  
will result in death or serious injury.  
Indicates a potentially hazardous situation which, if not avoided,  
could result in death or serious injury.  
Indicates a potentially hazardous situation which, if not avoided, may  
result in minor or moderate injury.  
Indicates a potentially hazardous situation which, if not avoided, may  
result in property damage.  
NOTE  
Provides important information.  
Other icons used  
Additional icons highlight other helpful or educational information:  
TECHNICAL NOTE: This icon indicates technical information about  
the computer.  
HINT: This icon indicates helpful hints and tips.  
DEFINITION: This icon indicates the definition of a term used in the  
text.  
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Introduction  
Other documentation  
20  
Your computer’s features and specifications  
Certain computer chassis are designed to accommodate all possible  
configurations for an entire product Series. Your select model may  
not have all the features and specifications corresponding to all of  
the icons or switches shown on the computer chassis, unless you  
have selected all those features.  
This information applies to all the features and icons described in  
this guide.  
Below are examples of some of the many possible icons used on  
your computer:  
(Sample Illustration) System icons  
Other documentation  
Your computer comes with the following documentation:  
An electronic version of the User’s Guide (this document)  
A Quick Start Document  
It may also contain guides for other programs that may come  
with your system.  
For accessory information, visit Toshiba’s Web site at  
Service options  
complement its standard limited warranty. Toshiba’s standard  
limited warranty, extended warranty, and service upgrade terms  
and conditions are available at warranty.toshiba.com.  
To stay current on the most recent software and hardware options  
for your computer, and for other product information, be sure to  
regularly check the Toshiba Web site at support.toshiba.com.  
If you have a problem or need to contact Toshiba, see “If Something  
Goes Wrong” on page 109.  
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Chapter 1  
Getting Started  
This chapter provides tips for using your computer effectively,  
summarizes how to connect components, and explains what to do  
the first time you use your computer.  
Please read the safety instruction information on the Quick Start  
document (that shipped with your computer) carefully and make  
sure you fully understand the instructions before you attempt to use  
your computer in order to avoid potential hazards that could cause  
bodily injury, property damage, or damage the computer.  
Setting up a work environment  
Place the computer on a hard flat surface that is large enough for the  
computer and any other items you are using, such as a printer.  
Leave enough space around the computer and other equipment to  
provide adequate ventilation.  
To keep your computer in prime operating condition, protect your  
work area from:  
Dust, moisture, and direct sunlight.  
Equipment that generates a strong electromagnetic field, such  
as stereo speakers (other than speakers that are connected to  
the computer) or speakerphones.  
21  
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Getting Started  
22  
Rapid changes in temperature or humidity and sources of  
temperature change such as air conditioner vents or heaters.  
Extreme heat, cold, or humidity.  
Liquids and corrosive chemicals.  
Precautions  
Your computer is designed to provide optimum safety and ease of  
use. You should observe certain precautions to further reduce the  
risk of personal injury or damage to the computer.  
Never allow any liquids to spill into any part of your computer, and  
never expose the computer to rain, water, seawater or moisture.  
Exposure to liquid or moisture can cause electric shock or fire,  
resulting in damage or serious injury. If any of these eventualities  
should accidentally occur, immediately:  
1. Turn off the computer.  
2. Disconnect the AC adaptor from the power plug socket and  
computer.  
Failure to follow these instructions could result in serious injury or  
permanent damage to the computer.  
Do not turn on the power again until you have taken the computer to  
an authorized service center.  
Never turn off the computer if a drive light indicates a drive is  
active.  
Turning off the computer while it is reading from or writing to  
a disk/disc or flash media may damage the disk/disc or flash  
media, the drive, or both.  
Keep the computer and disks away from objects that generate  
strong magnetic fields, such as large stereo speakers.  
Information on some disks is stored magnetically. Placing a  
magnet too close to a disk can erase important files.  
Handle discs carefully. Avoid touching the surface of the disc. Grasp  
it by its center hole and edge. If you handle the disc incorrectly, you  
could damage the disc and possibly lose data.  
Scan all new files for viruses.  
This precaution is especially important for files you receive via  
email or download from the Internet. Occasionally, even new  
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Getting Started  
Setting up your computer  
23  
programs you buy from a supplier may contain a computer  
virus. You need a special program to check for viruses.  
Important information on your computer’s cooling fan  
Your computer may have a CPU cooling fan that cools the CPU by  
drawing outside air into the computer.  
Always make sure your computer and AC adaptor have adequate  
ventilation and are protected from overheating when the power is turned  
on or when an AC adaptor is connected to a power outlet (even if your  
computer is in Sleep mode). In this condition, observe the following:  
Never cover your computer or AC adaptor with any object.  
Never place your computer or AC adaptor near a heat source,  
such as an electric blanket or heater.  
Never cover or block the air vents including those located on the  
back of the computer.  
Always operate your computer on a hard flat surface.  
Overheating your computer or AC adaptor could cause system  
failure, computer or AC adaptor damage or a fire, possibly resulting  
in serious injury.  
Setting up your computer  
TECHNICAL NOTE: You must complete all setup steps up to and  
including “Setting up your software” on page 29 before adding  
external or internal components to your computer. These  
components include, but are not limited to a printer and memory.  
NOTE  
Please handle your computer carefully to avoid scratches and  
damage.  
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Getting Started  
Connecting to a power source  
24  
Connecting to a power source  
Your computer requires power to operate. Use the power cord/cable  
and AC adaptor to connect the computer to a live electrical outlet.  
Never pull on a power cord/cable to remove a plug from a socket.  
Always grasp the plug directly. Failure to follow this instruction may  
damage the cord/cable, and/or result in a fire or electric shock,  
possibly resulting in serious injury.  
Always confirm that the power plug (and extension cable plug if  
used) has been fully inserted into the socket, to ensure a secure  
electrical connection. Failure to do so may result in a fire or electric  
shock, possibly resulting in serious injury.  
Be careful if you use a multiple connector. An overload on one socket  
could cause a fire or electric shock, possibly resulting in serious  
injury.  
Always use the TOSHIBA AC adaptor that was provided with your  
computer, or use AC adaptors specified by TOSHIBA to avoid any  
risk of fire or other damage to the computer. Use of an incompatible  
AC adaptor could cause fire or damage to the computer possibly  
resulting in serious injury. TOSHIBA assumes no liability for any  
damage caused by use of an incompatible adaptor.  
AC adaptor  
Power cord/cable  
AC adaptor cord  
(Sample Illustration) Power cord/cable and AC adaptor  
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Getting Started  
Connecting to a power source  
25  
To connect AC power to the computer:  
Connect the power cord/cable to the AC adaptor.  
1
(Sample Illustration) Connecting the power cord/cable to the AC  
adaptor  
_
2
Plug the AC adaptor cord into the DC-IN on the back of the  
computer.  
+
(Sample Illustration) Connecting the AC adaptor cord to the  
computer  
3
Connect the power cord/cable to a live electrical outlet.  
Never attempt to connect or disconnect a power plug with wet hands.  
Failure to follow this instruction could result in an electric shock,  
possibly resulting in serious injury.  
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Getting Started  
Using the computer for the first time  
26  
Using the computer for the first time  
The computer is now ready for you to turn it on and begin using it.  
Adjust the display to a comfortable viewing angle.  
Small bright dots may appear on your screen display when you  
turn on your computer. Your display contains an extremely large  
number of thin-film transistors (TFT) and is manufactured using  
high-precision technology. Any small bright dots that may appear  
on your display are an intrinsic characteristic of the TFT  
manufacturing technology. Over a period of time, and depending  
on the usage of the computer, the brightness of the screen will  
deteriorate. This is also an intrinsic characteristic of the screen  
technology.  
Setting up your keyboard and mouse  
The keyboard and mouse may be pre-installed. Press and hold the  
Connect button located on the underside of both the keyboard and  
mouse, while turning ON the computer.  
Connect buttons  
(Sample Illustration) Connecting keyboard and mouse  
If your keyboard and mouse are not pre-installed, please follow  
these instructions:  
1
Remove the RF mini USB dongle, Keyboard and Mouse from  
packaging.  
Connect Button  
TOP  
CONNECT  
(Sample Illustration) RF mini USB dongle  
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Getting Started  
Using the computer for the first time  
27  
2
Remove the RF mini USB dongle cover, located on the back of  
the computer on the lower left corner.  
RF mini USB dongle cover  
D
(Sample Illustration) RF mini USB dongle cover  
3
4
5
6
Insert the mini USB dongle into the mini USB port.  
Insert batteries in the keyboard.  
Insert batteries in the mouse.  
Ensure that both mouse and keyboard are switched to the "ON"  
position. Your wireless keyboard and mouse are now  
connected.  
If there is no response from the wireless devices, press the connect  
buttons on the keyboard, mouse, and RF mini USB dongle for a few  
seconds, while turning ON the computer.  
Please refer to the illustrations above for location of covers and  
buttons.  
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Getting Started  
Using the computer for the first time  
28  
Turning on the power  
To turn on the computer:  
1
2
Make sure the power is properly connected and ready.  
Check to ensure that all drives and slots are empty. Press and  
release the power button. The ON/OFF light glows white.  
Power button  
(Sample Illustration) Turning on the power  
The pre-installed operating system will load automatically.  
When you turn on the computer for the first time, do not turn off the  
power again until the operating system has loaded completely.  
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Getting Started  
Registering your computer with Toshiba  
29  
Setting up your software  
NOTE  
The names of windows displayed, and the order in which windows  
appear, may vary according to your software setup choices.  
The first time you turn on your computer, the Setup Wizard guides  
you through steps to set up your software. Follow the on-screen  
instructions.  
Registering your computer with Toshiba  
Product registration is strongly recommended, and allows Toshiba  
to send you periodic updates, announcements, and special offers  
applicable to your product. Product registration can be completed  
by either visiting the Toshiba Website at register.toshiba.com  
or by clicking the Start button and, in the Search field, type  
Registration. In the list that appears above, click on your selection.  
Failure to complete Product Registration will not diminish  
Customer rights under the Toshiba standard limited Warranty.  
To register online, you must be connected to the Internet.  
NOTE  
NOTE  
the software.  
After starting your computer for the first time you may want to:  
Add more memory (see “Adding memory (optional)” on  
page 30)  
Connecting external devices (see “Connecting an external  
device” on page 56)  
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Getting Started  
Adding memory (optional)  
30  
Adding memory (optional)  
HINT: To purchase additional memory modules, see the  
accessories information packaged with your system or visit  
Your computer comes with enough memory to run most of today’s  
popular applications. You may want to increase the computer’s  
memory if you use complex software or process large amounts of  
data.  
NOTE  
Before adding external devices, Toshiba recommends first setting up  
the software.  
Installing a memory module  
Memory modules can be installed in the memory module slots on  
the back of the computer. You will need a small Phillips  
screwdriver for this procedure.  
If the computer has been running recently, the memory module(s)  
may be hot. The surrounding area may also be hot. Allow the  
module(s) to cool to room temperature before replacing it. Avoid  
touching the cover, the module(s), and the surrounding area before  
they have cooled. Failure to follow these directions could result in  
minor bodily injury.  
To avoid damaging the computer’s screws, use a small Phillips  
screwdriver of the correct size that is in good condition.  
Installing a memory module with the computer’s power on will  
damage the computer, the module, or both. Always turn the  
computer's power off first.  
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Getting Started  
Adding memory (optional)  
31  
The computer has two memory slots—Slot A and Slot B. You can  
install one or two memory modules.  
Before you install or remove a memory module, turn off the computer  
using the Start menu. If you install or remove a memory module  
while the computer is in Sleep or Hibernation mode, data will be lost.  
NOTE  
For this model, Slot A is the bottom slot. Slot B is the top slot. If only  
one memory module is to be installed, it must be installed in Slot A.  
If the computer is on, begin at step 1; otherwise, skip to step 3.  
1
Click Start.  
Start button  
Shut down button  
(Sample Image) Shut down button  
2
Click the Shut down button in the lower-right corner of the  
Start menu.  
The computer closes all open programs, shuts down the  
operating system, and then turns off.  
3
Unplug and remove any cables connected to the computer,  
including the AC adaptor.  
Do not try to remove a memory module with the computer turned on.  
You can damage the computer and the memory module.  
Do not remove the memory module while the computer is in Sleep or  
Hibernation mode. The computer could hang up the next time you  
turn it on and data in memory will be lost. In either of the above  
cases, the Sleep configuration will not be saved.  
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Getting Started  
Adding memory (optional)  
32  
4
Using a small Phillips screwdriver, loosen the captive screw  
that secures the memory module slot cover.  
Back of monitor  
Memory module slot cover  
(Sample Illustration) Removing the memory module slot cover  
5
6
Remove the memory module slot cover.  
Place the screw and the cover in a safe place so that you can  
retrieve them later.  
Static electricity can damage the memory module. Before you handle  
the module, touch a grounded metal surface to discharge any static  
electricity you may have built up.  
Avoid touching the connector on the memory module or on the  
computer. Grease or dust on the connector may cause memory  
access problems.  
7
8
Carefully remove the new memory module from its antistatic  
packaging, without touching its connector.  
Locate an empty memory module slot on the back of the  
computer.  
NOTE  
NOTE  
If no memory slot is available, you must remove a module by  
performing steps 2-3 of “Removing a memory module” on page 35.  
If your system has the memory modules stacked on top of one  
another, you must remove the top module first before  
removing/installing the bottom module.  
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Getting Started  
Adding memory (optional)  
33  
NOTE  
For this model, Slot A is the bottom slot. Slot B is the top slot. If only  
one memory module is to be installed, it must be installed in Slot A.  
9
Pick up the memory module by its sides, avoiding any contact  
with its connector. Position the module toward the socket,  
aligning the connector’s notch with the matching key in the  
socket.  
notch  
latch  
connector  
latch  
key  
(Sample Illustration) Aligning the memory module with the socket  
10 Firmly press the memory module into the memory slot’s socket  
at approximately a 30-degree angle (to the horizontal surface  
of the computer).  
(Sample Illustration) Inserting the memory module into the socket  
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Getting Started  
Adding memory (optional)  
34  
11 Once the module’s connector is fully inserted into the socket,  
press downward on the top edge of the module to seat the  
module into the latches at the sides of the socket. These latches  
should “snap” into place securely with the corresponding  
cutouts in the side of the module. If the latches and cutouts do  
not line up correctly, repeat steps 10-11.  
latch  
latch  
(Sample Illustration) Pressing down on the memory module  
Do not force the memory module into position. The memory  
module should be completely inserted into the socket and level  
when secured in place.  
Slot B  
Slot A  
(Sample Illustration) Inserting the memory module into the slot  
NOTE  
For this model, Slot A is the bottom slot. Slot B is the top slot. If only  
one memory module is to be installed, it must be installed in Slot A.  
12 Replace the memory module slot cover and secure it using the  
screw.  
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Getting Started  
Adding memory (optional)  
35  
Always make sure your computer and AC adaptor have adequate  
ventilation and are protected from overheating when the power is turned  
on or when an AC adaptor is connected to a power outlet (even if your  
computer is in Sleep mode). In this condition, observe the following:  
Never cover your computer or AC adaptor with any object.  
Never place your computer or AC adaptor near a heat source,  
such as an electric blanket or heater.  
Never cover or block the air vents including those located on the  
back of the computer.  
Always operate your computer on a hard flat surface.  
Overheating your computer or AC adaptor could cause system  
failure, computer or AC adaptor damage or a fire, possibly resulting  
in serious injury.  
13 Reconnect the cables.  
14 Restart the computer.  
installed for the computer to work.  
You can now continue setting up the computer. When the operating  
system has loaded, you can verify that the computer has recognized  
the additional memory module.  
If you are adding extra memory after setting up the computer, verify  
that the computer has recognized it correctly as described in  
“Checking total memory” on page 37.  
Removing a memory module  
If you need to remove a memory module:  
1
Complete steps 16 in “Installing a memory module” on  
page 30 to shut down the computer and open the memory  
module slot cover.  
Do not try to remove a memory module with the computer turned on.  
You can damage the computer and the memory module.  
Do not remove the memory module while the computer is in Sleep or  
Hibernation mode. The computer could hang up the next time you  
turn it on and data in memory will be lost. In either of the above  
cases, the Sleep configuration will not be saved.  
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Getting Started  
Adding memory (optional)  
36  
NOTE  
The following screen may appear when you turn on the power:  
If “Start Windows® Normally” is highlighted, then press Enter.  
If one of the Safe Mode options is highlighted, it is best to press  
Enter to go into Safe Mode, then shut down and restart the system, at  
which time Windows® should boot back up normally.  
When Safe Mode is suggested, this could be a sign that you may  
need to scan your internal storage drive for errors or defragment the  
drive. If so, consult Windows® Help and Support.  
2
Pull the latches away from the memory module.  
The memory module pops up slightly.  
NOTE  
If your system has the memory modules stacked on top of one  
another, you must remove the top module first before  
removing/installing the bottom module.  
3
Gently lift the memory module to a 30-degree angle and slide it  
out of the slot.  
Slot B  
Slot A  
(Sample Illustration) Removing the memory module  
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Getting Started  
Adding memory (optional)  
37  
4
Replace the memory module slot cover and secure it using the  
screw.  
Always make sure your computer and AC adaptor have adequate  
ventilation and are protected from overheating when the power is turned  
on or when an AC adaptor is connected to a power outlet (even if your  
computer is in Sleep mode). In this condition, observe the following:  
Never cover your computer or AC adaptor with any object.  
Never place your computer or AC adaptor near a heat source,  
such as an electric blanket or heater.  
Never cover or block the air vents including those located on the  
back of the computer.  
Always operate your computer on a hard flat surface.  
Overheating your computer or AC adaptor could cause system  
failure, computer or AC adaptor damage or a fire, possibly resulting  
in serious injury.  
5
6
Reconnect the cables.  
Restart the computer.  
TECHNICAL NOTE: You must have at least one memory module  
installed for the computer to work.  
Checking total memory  
When you add or remove a memory module, you can check that the  
computer has recognized the change. To do this:  
Click Start, Control Panel, System and Security, and then  
System.  
The System window appears. Installed memory (RAM) is  
displayed below the System heading.  
If the computer does not recognize the memory configuration, turn  
off the computer and remove the memory module slot cover  
(complete steps 1-6 in “Installing a memory module” on page 30),  
and then check that the module is inserted completely into the  
socket and lined up squarely with the socket latches.  
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Getting Started  
Recovering the Internal Storage Drive  
38  
NOTE  
From time to time, Windows® will display a pop-up that says, “Do  
you want to allow the following program to make changes to this  
computer?” This is a security feature to prevent programs or people  
from doing things on your computer without your permission. If you  
were trying to perform the action, click Continue; otherwise, click  
Cancel. If unsure, cancel and try again.  
Recovering the Internal Storage Drive  
Your computer includes recovery utilities to allow you to recover  
your internal storage drive if necessary.  
The following internal storage drive recovery options are available:  
Recovery option  
Description  
Recover to out-of-box This option restores the original factory image to your  
state  
internal storage drive, returning your computer to its  
out-of-box state. (Recommended recovery method)  
See “Recovering to out-of-box state (recommended  
recovery method)” on page 39.  
Recovery of factory  
This option recovers the factory default software, while  
default software with the computer attempts to back up all data from C:\Users.  
user’s data  
See “Recovering of factory default software with user’s  
data” on page 42.  
Recover without  
This option recovers just your C: drive, leaving any other  
changing the internal partitions you may have created (for example, a D: drive)  
storage drive partitions intact.  
See “Recovering without changing the internal storage  
drive partitions” on page 45.  
Recover to a custom  
size partition  
This option allows you to specify a custom size for  
the C: partition and then restores your C: drive to its  
out-of-box state. Note: With this option, any changes you  
made to the C: drive and any other drive partitions you  
may have created are deleted.  
See “Recovering to a custom size partition” on page 48.  
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Getting Started  
Recovering the Internal Storage Drive  
39  
A recovery image of your computer is stored on the internal storage  
drive, and the image can be restored by running the recovery  
sections below. However, it is strongly recommended that you  
create recovery media. If the recovery files on your internal storage  
drive become corrupted or are deleted, you can restore your system  
from your recovery media. Also, if your original internal storage  
drive fails, you can restore your system to a new internal storage  
you create recovery media before using your system for the first  
time. See “Creating recovery media” on page 50 and “Restoring  
from recovery media” on page 52.  
NOTE  
The Toshiba Recovery Wizard also provides the option of  
erasing your internal storage drive, without restoring the  
Drive” on page 54 for more information.  
When you restore your system, only the operating system files,  
applications, and drivers originally shipped with the computer  
are restored. Any files that you created are not restored during  
this process. Be sure to separately save the files you have  
created to external media using Windows® Backup or another  
backup program. For more information, see “Backing up your  
work” on page 68.  
Recovering to out-of-box state (recommended recovery method)  
Recovering an internal storage drive to its out-of-box state deletes all  
partitions on the drive and all information stored in those partitions.  
Be sure to save your work to external media before executing the  
page 68.  
You can recover the original factory image (returning the computer  
to its out-of-box state) using the utilities stored on your computer’s  
internal storage drive or using recovery media, if you have created  
such media. To recover using the first method, follow the procedure  
below. To recover using the second method, see “Restoring from  
recovery media” on page 52.  
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Getting Started  
Recovering the Internal Storage Drive  
40  
To recover the original factory image using the utilities on your  
computer’s internal storage drive:  
1
2
Make sure the computer is turned off.  
While powering on your computer, press the F12 key when the  
initial TOSHIBA screen displays.  
The boot menu appears.  
3
4
Using the arrow keys to scroll down, select the HDD  
Recovery option, and then press the ENTER key.  
A warning screen appears, stating that when the recovery is  
executed, all data will be deleted and rewritten unless the  
“Recovery of Factory Default Software with user’s data”  
option is selected in the next step. Click Yes to continue.  
(Sample Image) Warning screen  
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Getting Started  
Recovering the Internal Storage Drive  
41  
5
When the Toshiba Recovery Wizard opens and the “Selecting  
a process” screen displays, select Recovery of Factory  
Default Software, and then click Next.  
(Sample Image) Selecting a process screen  
6
The Recovery of Factory Default Software screen appears.  
Select Recover to out-of-box state.  
(Sample Image) Recovery of Factory Default Software screen  
7
Click Next.  
A confirmation message displays reminding you that all data  
will be lost during the recovery process. Be sure to save your  
work to external media before proceeding (see “Backing up  
your work” on page 68).  
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Getting Started  
Recovering the Internal Storage Drive  
42  
8
9
Click Next to begin the recovery.  
When the recovery process is complete, a message displays  
indicating that the internal storage drive has been recovered.  
Click Finish to restart the computer.  
Recovering of factory default software with user’s data  
Using “Recovery of Factory Default Software with user’s data”  
recovers your internal storage drive to factory default state and  
attempts to save C:\Users data to C:\Backup. Toshiba does not  
guarantee successful data back-up. Please make a complete back up  
of your data to external media before executing the recovery. For  
more information, see “Backing up your work” on page 68.  
You can recover the factory default software, while the computer  
will attempt to back up all of the data from the C:\Users using the  
utilities stored on your computer’s internal storage drive:  
TECHNICAL NOTE: The data from C:\Users will be copied into the  
C:\backup%current date% folder. The directory structure will be  
retained, however all of the data will be moved to this folder during  
the recovery process. As a result, any user can access the folders  
under C:\backup%current date%. To return the data to your private  
account, you will need to recreate a new account, and drag and drop  
the data into your personal folders.  
1
2
Make sure the computer is turned off.  
While powering on your computer, press the F12 key when the  
initial TOSHIBA screen displays.  
The boot menu appears.  
3
Using the arrow keys to scroll down, select the HDD  
Recovery option, and then press the ENTER key.  
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Getting Started  
Recovering the Internal Storage Drive  
43  
4
A warning screen appears, stating that when the recovery is  
executed, all data will be deleted and rewritten unless the  
“Recovery of Factory Default Software with user’s data”  
option is selected in the next step. Click Yes to continue.  
(Sample Image) Warning screen  
5
When the Toshiba Recovery Wizard opens and the “Selecting  
a process” screen displays, select Recovery of Factory  
Default Software with user’s data, and then click Next.  
(Sample Image) Selecting a process screen  
6
A warning screen appears, stating the Toshiba Recovery  
Wizard will “attempt” to save all data. There is a risk that the  
Toshiba Recovery Wizard may not be able to save all data  
during the recovery process.  
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Getting Started  
Recovering the Internal Storage Drive  
44  
Toshiba does not guarantee successful data back up. Be sure to save  
your work to external media before executing the recovery  
(see “Backing up your work” on page 68).  
7
Click Yes to continue.  
(Sample Image) Warning screen  
8
When the recovery process is complete, the Recovery of  
Factory Default Software screen appears, indicating that the  
recovery process is complete. Click Finish to restart the  
computer.  
(Sample Image) Recovery of Factory Default Software - Recovery complete  
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Recovering the Internal Storage Drive  
45  
Recovering without changing the internal storage drive partitions  
Recovering without changing the internal storage drive partitions  
deletes all information stored on the C: drive. Be sure to save your  
work to external media before executing the recovery (see “Backing  
up your work” on page 68). If you have created other partitions  
information on them will not be affected.  
You can recover the C: drive without affecting other partitions by  
either using the utilities stored on your computer’s internal storage  
drive or by using recovery media, if you have created such media.  
To recover using the first method, follow the procedure below. To  
recover using the second method, see “Restoring from recovery  
media” on page 52.  
To recover using the utilities on your computer’s internal storage  
drive:  
1
2
Make sure the computer is turned off.  
While powering on your computer, press the F12 key when the  
initial TOSHIBA screen displays.  
The boot menu appears.  
3
Using the arrow keys to scroll down, select the HDD  
Recovery option, and then press the ENTER key.  
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Getting Started  
Recovering the Internal Storage Drive  
46  
4
A warning screen appears, stating that when the recovery is  
executed, all data will be deleted and rewritten unless the  
“Recovery of Factory Default Software with user’s data”  
option is selected in the next step. Click Yes to continue.  
(Sample Image) Warning screen  
5
When the Toshiba Recovery Wizard opens and the “Selecting  
a process” screen displays, select Recovery of Factory  
Default Software, and then click Next.  
(Sample Image) Selecting a process screen  
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Getting Started  
Recovering the Internal Storage Drive  
47  
6
The Recovery of Factory Default Software screen appears.  
Select Recover without changing the hard drive partitions.  
(Sample Image) Recovery of Factory Default Software screen  
7
Click Next.  
A confirmation message displays reminding you that all data  
on the C: drive will be lost during the recovery process. Be  
sure to save your work to external media before proceeding  
(see “Backing up your work” on page 68).  
8
9
Click Next to begin the recovery.  
When the recovery process is complete, a message displays,  
indicating that the C: drive has been recovered.  
Click Finish to restart the computer.  
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Getting Started  
Recovering the Internal Storage Drive  
48  
Recovering to a custom size partition  
Recovering to a custom size partition deletes all partitions on the  
drive and all information stored in those partitions. Be sure to save  
your work to external media before executing the recovery. For more  
information, see “Backing up your work” on page 68.  
The “Recover to a custom size partition” option restores your C:  
drive to its out-of-box state, and allows you to specify the size for  
the C: partition. You can resize and recover the C: drive using the  
utilities stored on your computer’s internal storage drive or using  
recovery media, if you have created such media. To recover using  
the first method, follow the procedure below. To recover using the  
second method, see “Restoring from recovery media” on page 52.  
To resize and recover the C: drive using the utilities on your  
computer’s internal storage drive:  
1
2
Make sure the computer is turned off.  
While powering on your computer, press the F12 key when the  
initial TOSHIBA screen displays.  
The boot menu appears.  
3
4
Using the arrow keys to scroll down, select the HDD  
Recovery option, and then press the ENTER key.  
A warning screen appears, stating that when the recovery is  
executed, all data will be deleted and rewritten unless the  
“Recovery of Factory Default Software with user’s data”  
option is selected in the next step. Click Yes to continue.  
(Sample Image) Warning screen  
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Getting Started  
Recovering the Internal Storage Drive  
49  
5
When the Toshiba Recovery Wizard opens and the “Selecting  
a process” screen displays, select Recovery of Factory  
Default Software, and then click Next.  
(Sample Image) Selecting a process screen  
6
The Recovery of Factory Default Software screen appears.  
Select Recover to a custom size partition.  
(Sample Image) Recovery of Factory Default Software screen  
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Getting Started  
Recovering the Internal Storage Drive  
50  
7
8
Use the on-screen arrow buttons in The size of drive C: field  
to set the partition size.  
Click Next.  
A confirmation message displays reminding you that all data  
will be lost during the recovery process. Be sure to save your  
work to external media before proceeding (see “Backing up  
your work” on page 68).  
9
Click Next to begin the recovery.  
When the recovery process is complete, a message displays  
indicating that the C: drive has been recovered.  
10 Click Finish to restart the computer.  
Creating recovery media  
It is strongly recommended that you create recovery media. If the  
recovery files on your internal storage drive become corrupted or  
are deleted, you can restore your system from your recovery media.  
Also, if your original internal storage drive fails, you can restore  
your system to a new internal storage drive from your recovery  
media.  
NOTE  
When you create recovery media, only the operating system files,  
applications, and drivers originally shipped with the computer are  
backed up to the external media and can be restored from this media.  
Any files that you created are not backed up on the recovery media.  
You will need to separately back up the files you created; for more  
information, see “Backing up your work” on page 68.  
When you create recovery media, the system will prompt you to  
insert several blank DVDs or connect one or more USB flash drives  
of a certain minimum capacity to your computer. The amount of  
space required for storing the recovery files varies by computer  
model. Follow the procedure below to determine how much space  
you will need for storing your system’s recovery files.  
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Getting Started  
Recovering the Internal Storage Drive  
51  
To create recovery media:  
1
Click the Start button and, in the Search field, type Recovery  
Media Creator. In the list that appears above, click on your  
selection.  
The TOSHIBA Recovery Media Creator dialog box displays.  
(Sample Image) TOSHIBA Recovery Media Creator dialog box  
2
Select DVD or USB Flash from the drop-down list next to  
“System Recovery Media,” depending on the type of external  
media you want to use.  
3
Check the Information area of the dialog box to determine the  
number of DVDs you will need and/or the minimum amount of  
storage space required for copying your system’s recovery files  
to USB flash drive(s).  
4
Do one of the following:  
If you are copying files to DVD, insert a blank DVD into  
the optical disc drive.  
If you are copying files to a USB flash drive, connect a  
USB flash drive of the required minimum capacity (as  
specified in the TOSHIBA Recovery Media Creator  
utility) to your computer.  
All information stored on your DVDs or USB flash drive(s) will be  
erased during the process of creating the recovery media. Be sure to  
save the information stored on your external media to another  
storage device before executing this procedure, or use blank media.  
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Getting Started  
Recovering the Internal Storage Drive  
52  
5
6
Click the Create button in the TOSHIBA Recovery Media  
Creator utility dialog box.  
Follow the on-screen prompts to complete the copy process.  
NOTE  
If you are copying the recovery files to DVDs, be sure to label each  
DVD in the set sequentially (for example, “1 of 3,” “2 of 3,” etc.), so  
that you will know in which order to insert the discs during recovery.  
For information on using the Recovery media you have created with  
the preceding steps, see “Restoring from recovery media” on  
page 52.  
Restoring from recovery media  
The recovery process deletes information stored on the internal  
storage drive. Be sure to save your work to external media before  
executing the recovery (see “Backing up your work” on page 68).  
If you have created recovery media for your system, you can restore  
your system from such media, if necessary. For example, if your  
original internal storage drive fails, you can restore your system to a  
new internal storage drive from your recovery media. For  
instructions on creating recovery media, see “Creating recovery  
media” on page 50.  
With recovery media, you can:  
Recover to out-of-box state (recommended recovery method)  
Recovery of factory default software with user’s data  
Recover without changing the internal storage drive partitions  
Recover to a custom size partition  
For more information on these options, see “Recovering the  
Internal Storage Drive” on page 38.  
NOTE  
When you restore your system, only the operating system files,  
applications, and drivers originally shipped with the computer are  
restored. Any files that you created are not restored during this  
process. Be sure to separately save the files you have created to  
external media using Windows® Backup or another backup program.  
For more information, see “Backing up your work” on page 68.  
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Getting Started  
Recovering the Internal Storage Drive  
53  
To recover your internal storage drive from recovery media:  
1
2
Make sure your computer is turned off.  
Do one of the following:  
If your recovery files are on DVDs, insert the first  
recovery DVD into your optical disc drive.  
If your recovery files are on a USB flash drive, connect the  
USB flash drive to your computer.  
3
Turn on your computer. When the initial TOSHIBA screen  
displays, press the F12 key on your keyboard.  
The boot menu displays.  
4
5
Using the arrow keys, select the DVD option or the USB Flash  
option, depending on which type of media you are using, and  
then press the Enter key.  
A warning screen appears, stating that when the recovery is  
executed all data on your internal storage drive will be deleted  
and rewritten unless the “Recovery of Factory Default  
Software with user’s data” option is selected. Click Yes to  
continue.  
6
7
When the Toshiba Recovery Wizard opens and the “Selecting  
a process” screen displays, select Recovery of Factory  
Default Software, and then click Next.  
Select one of the following options:  
Recover to out-of-box state (recommended recovery  
method)—If you want to recover the original factory  
image  
Recover without changing the hard drive partitions—If  
you want to recover the C: partition only, leaving other  
partitions you have created intact  
Recover to a custom size partition—If you want to  
recover the C: drive to its out-of-box state and specify a  
custom size for the C: drive. Note: This option deletes all  
other partitions from the drive.  
8
9
Follow the on-screen instructions to complete the recovery  
process.  
When the recovery process is complete, a message displays  
indicating that the drive has been recovered.  
Click Finish to restart the computer.  
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Getting Started  
Erasing the Internal Storage Drive  
54  
Erasing the Internal Storage Drive  
Erasing the internal storage drive will delete all data on the drive,  
including the partitions. Be sure to create recovery media and back  
up your data to external media before erasing the internal storage  
drive.  
NOTE  
If you want to restore the internal storage drive, use one of the  
recovery options instead of erasing the drive. For more information,  
see “Recovering the Internal Storage Drive” on page 38.  
To delete all data and partitions from the internal storage drive:  
1
Access the Toshiba Recovery Wizard on your internal storage  
drive or on your recovery media.  
To access the Recovery Wizard on your internal  
storage drive: While powering on your computer, press  
the F12 key when the initial TOSHIBA screen displays.  
The boot menu appears. Using the arrow keys to scroll  
down, select the HDD Recovery option, and then press  
the ENTER key. Read the Warning screen that displays, and  
then click Yes to continue.  
To access the Recovery Wizard on your recovery  
media: Turn off your computer. Insert the first recovery  
DVD into your optical disc drive or connect the USB flash  
drive containing your recovery files to your computer, and  
then power on the computer. When the initial TOSHIBA  
screen displays, press F12. Using the arrow keys, select the  
DVD or USB Flash option on the boot menu, depending  
on which type of media you are using, and then press Enter.  
Select Toshiba Recovery Wizard, and then click Next.  
2
3
Select Erase the hard disk, and then click Next.  
Choose one of the following options on the Erase the hard disk  
screen:  
Delete all data and partitions from the hard disk—This  
option deletes all of the data on the internal storage drive  
without overwriting the drive.  
Delete all partitions and overwrite all sectors on the  
hard disk—This option deletes all data and then  
overwrites the entire internal storage drive for security  
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Getting Started  
Erasing the Internal Storage Drive  
55  
purposes. This process may take several hours, depending  
on the size of your internal storage drive.  
(Sample Image) Erase the hard disk screen  
4
Click Next.  
A confirmation message displays reminding you that all data  
on the internal storage drive will be lost. Be sure you have  
saved your work to external media (see “Backing up your  
work” on page 68) and created recovery media (see “Creating  
recovery media” on page 50) before proceeding.  
5
6
Click Next to begin erasing the internal storage drive.  
When the recovery process is complete, a message displays,  
indicating that the internal storage drive has been erased.  
Click Finish to restart the computer.  
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Getting Started  
Checking the internal storage drive operating status  
56  
Checking the internal storage drive operating status  
After restoring your internal storage drive, you can check its status  
as follows:  
1
Click Start button and, in the Search field, type Computer  
Management. In the list that appears above, click on your  
selection.  
2
Click Disk Management.  
Installing drivers and applications  
The TOSHIBA Application Installer allows you to reinstall the  
drivers and applications that were originally bundled with your  
computer.  
To reinstall drivers and applications:  
1
Click the Start button and, in the Search field, type TOSHIBA  
Application Installer. In the list that appears above, click on  
your selection.  
2
3
4
5
Click Next.  
Click the item you want to install.  
Click Install.  
Follow the on-screen prompts to complete the installation  
process.  
Connecting an external device  
You can easily attach an external device your computer.  
To do this:  
1
2
3
4
Read the directions that came with the device to see if you first  
need to install new software.  
Connect the device’s video or USB cable to the port on the  
computer and to the device.  
Connect the device’s power cable to a live electrical outlet (if  
applicable).  
Turn on the external device (if applicable).  
Your computer may automatically detect the external device.  
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Getting Started  
Using external display devices  
57  
Using external display devices  
Your computer comes with a built-in display, but you can also  
connect the following types of external display devices to the video  
ports described below:  
Using the HDMI™ In port  
Your computer comes with an HDMI™ In port, allowing you to  
connect to a video gaming console or DVD player.  
NOTE  
Locate the HDMI™ In port on the Quick Start Card that shipped with  
your computer.  
HDMI™ In port  
(Sample Illustration) Video ports on back of computer  
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Getting Started  
Customizing your computer’s settings  
58  
There are several ways in which you can customize your computer  
to suit your particular requirements. Refer to your operating system  
documentation or Help and Support for details.  
You may also wish to customize your power usage settings. For  
more information, see “Power Plans” on page 76. There are  
additional custom settings you can choose. See “Utilities” on  
page 89.  
Caring for your computer  
This section gives tips on cleaning and moving your computer.  
NOTE  
Please handle your computer carefully to avoid scratches and  
damage.  
Cleaning the computer  
Keep liquids, including cleaning fluid, out of the computer’s  
keyboard, speaker, and other openings. Never spray cleaner directly  
onto the computer and/or display. Never use harsh or caustic  
chemical products to clean the computer.  
To keep your computer clean, gently wipe with a lightly dampened  
cloth.  
Moving the computer  
Before moving your computer to a new location, even across the  
room, make sure all drive activity has ended (the internal storage  
drive and optical disc drive indicator lights stop glowing) and all  
external peripheral cables are disconnected.  
Before moving your computer, shut down the computer and  
disconnect the power cable/cord.  
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Getting Started  
Caring for your computer  
59  
Using a computer lock  
You may want to secure your computer to a heavy object such as  
your desk. The easiest way to do this is to purchase an optional  
computer lock cable. For more information on purchasing a cable  
lock, visit accessories.toshiba.com.  
(Sample Illustration) Computer lock cable  
To secure the computer:  
1
Wrap the cable through or around some part of a heavy object.  
Make sure there is no way for a potential thief to slip the cable  
off the object.  
2
3
Pass the locking end through the loop.  
Insert the cable’s locking end into the security lock slot on your  
computer, then engage the locking device.  
The computer is now securely locked.  
(Sample Illustration) Attaching security lock cable  
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Chapter 2  
Learning the Basics  
This chapter gives some computing tips and provides important  
information about basic features.  
Computing tips  
Save your work frequently.  
Your work stays in the computer’s temporary memory until  
you save it to the internal storage drive. If the network you are  
using goes down and you must restart your computer to  
reconnect, you will lose all work since you last saved.  
See “Saving your work” on page 67 for further information.  
HINT: Some programs have an automatic save feature that can be  
Back up your files to external media on a regular basis. Label  
the backup copies clearly and store them in a safe place.  
It is easy to put off backing up because it takes time. However,  
if your internal storage drive suddenly fails, you will lose all  
the data on it unless you have a separate backup copy. For more  
information, see “Data and system configuration backup in the  
Windows® operating system” on page 124.  
60  
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Learning the Basics  
Using the wireless mouse  
61  
Use Error-checking and Disk Defragmenter regularly to check  
and optimize disk space and improve performance.  
Scan all new files for viruses.  
This precaution is especially important for files you receive via  
external media, email, or download from the Internet.  
Take frequent breaks to avoid repetitive-motion injuries and  
eyestrain.  
Do not turn off the computer if a drive indicator light indicates  
a drive is active.  
Turning off the computer while it is reading from or writing to  
a disk may damage the disk, the drive, or both.  
NOTE  
The Windows® operating system records information, such as your  
desktop setup, during its shutdown procedure. If you do not let the  
Windows® operating system shut down normally, details such as  
new icon positions may be lost.  
Using the wireless mouse  
Your computer comes with a wireless mouse. The wireless receiver  
comes installed on your computer.  
Scroll wheel  
Battery light  
(Sample Illustration) Mouse  
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Learning the Basics  
Using the wireless mouse  
62  
Replacing the batteries  
Batteries are required to power the wireless mouse. The battery  
light glows red when the battery power is low.  
To replace the batteries:  
1
Save your work and turn the mouse upside down.  
Mouse ON/OFF switch  
Connect button  
Battery cover  
(Sample Illustration) Mouse underside  
2
Slide the mouse ON/OFF switch on the underside to the OFF  
position.  
3
4
5
6
Slide the Battery cover off.  
Always replace both batteries at the same time with fresh ones.  
Replace the battery cover.  
Slide the mouse ON/OFF switch to the ON position.  
If a battery is leaking or its case is cracked, put on protective gloves  
to handle it, and discard it immediately. Always dispose of used  
battery packs in compliance with all applicable laws and regulations.  
Put insulating tape, such as cellophane tape, on the electrode during  
transportation to avoid a possible short circuit, fire or electric shock.  
Failure to do so could possibly result in serious injury.  
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Learning the Basics  
Using the wireless keyboard  
63  
Using the wireless keyboard  
Your computer comes with a wireless keyboard. The wireless  
receiver comes installed on your computer.  
4
5
6
7
8
9
7
4
1
8
5
2
9
6
3
U
O
P
Q
W
E
R
T
Y
A
S
D
F
G
H
J
K
L
C
V
B
N
M
0
(Sample Illustration) Keyboard  
Replacing the batteries  
Batteries are required to power the wireless keyboard. The battery  
light glows red when the battery power is low.  
To replace the batteries:  
1
Save your work and turn the keyboard upside down.  
Keyboard ON/OFF switch Battery cover  
(Sample Illustration) Keyboard underside  
2
Slide the keyboard ON/OFF switch on the underside to the  
OFF position.  
3
4
5
Slide the Battery cover off.  
Always replace both batteries at the same time with fresh ones.  
Replace the battery cover.  
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Learning the Basics  
Using the wireless keyboard  
64  
6
Slide the keyboard ON/OFF switch to the ON position.  
If a battery is leaking or its case is cracked, put on protective gloves  
to handle it, and discard it immediately. Always dispose of used  
battery packs in compliance with all applicable laws and regulations.  
Put insulating tape, such as cellophane tape, on the electrode during  
transportation to avoid a possible short circuit, fire or electric shock.  
Failure to do so could possibly result in serious injury.  
Keyboard functions  
Your computer’s keyboard contains character keys, control keys,  
function keys, and special Windows® keys.  
NOTE  
To capture a print screen of the entire screen, press the  
Fn + PRTSC key.  
(Sample Illustration) PRTSC key on the keyboard  
Character keys  
Typing with the character keys is very much like typing on a  
typewriter, except that:  
The space bar creates a space character instead of just passing  
over an area of the page.  
The lowercase letter l (el) and the number 1 are not  
interchangeable.  
The uppercase letter O and the number 0 are not  
interchangeable.  
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Learning the Basics  
65  
Touch screen  
Ctrl, Fn, and Alt keys  
(Sample Illustration) Ctrl, Fn, and Alt keys  
The Ctrl, Fn, and Alt keys do different things depending on the  
program you are using. For more information, see your program  
documentation.  
Function keys  
The function keys (not to be confused with the Fn key) are the 12  
keys at the top of the keyboard.  
(Sample Illustration) Function keys  
Special Windows® keys  
Windows® key  
Application key  
(Sample Illustration) Special Windows® keys  
Your computer’s keyboard has one key and one button that have  
special functions in Windows®:  
Windows® key—Opens the Start menu  
Application key—Has a similar function as the secondary  
mouse button  
Touch screen  
(Available on certain models.)  
Your computer may be enabled with a touch screen feature.  
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Learning the Basics  
Starting a program  
66  
Starting a program  
The easiest way to start a program is to double-click the name of  
the file that contains the information you want to work on. To find  
the file, use the Start menu or Windows® Explorer.  
If you prefer to open the program first, you have three options. You  
can:  
Use the Search programs and files field in the Start menu  
Double-click the icon for the program on your desktop  
Use the Start menu  
The next two sections explain how to start a program from the Start  
menu, and the Search programs and files field.  
Starting a program using the Search programs and files field  
This example uses the Start menu’s Search programs and files field  
to start WordPad:  
1
Click Start to display the Start menu.  
The Search programs and files field appears at the bottom of  
the Start menu.  
Search programs  
and files field  
(Sample Image) Search programs and files field in Start menu  
2
Start typing the program’s name (wordpad) in the Search  
programs and files field.  
As you type, all matching files and programs are displayed in a  
separate window.  
3
In the search results window, click WordPad under Programs.  
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Learning the Basics  
Saving your work  
67  
Starting a program from the Start menu  
When you install a program, the operating system usually puts an  
icon in the All Programs menu. To start a program that has an icon  
in the All Programs menu, follow these steps, which use the  
Windows® WordPad program as an example:  
1
Click Start, and then All Programs.  
The Windows® operating system displays the All Programs  
menu, which lists programs and program groups. If your  
program is listed, go to step 3, otherwise, continue with step 2.  
NOTE  
If you pause with your mouse on All Programs, it will open it up. You  
may need to scroll up or down to see the complete list.  
2
3
Click the program group, in this example, Accessories.  
The Accessories menu is displayed.  
Click the program, in this example, WordPad.  
WordPad opens.  
To close the program, click the Close button in the upper-right  
corner of the program’s window.  
Saving your work  
Before you turn off the computer using the Shut down command,  
save your work on the internal storage drive, external media, flash  
media, or optical disc. This is one of the most important rules of  
computing.  
When you turn off the computer using the Sleep or Hibernate  
commands, your work should be there when you resume.  
Many programs offer a feature that saves documents at regular  
intervals. Check your program’s documentation to see if it has an  
automatic save feature.  
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Learning the Basics  
Backing up your work  
68  
Back up all the files you create in case something happens to your  
computer. You can back up your files to different types of media  
such as CDs, DVDs, external storage media, or to a network, if  
available.  
To back up several files at one time, use the Microsoft® Windows®  
Backup program preinstalled on the computer’s internal storage  
drive. Also see “Backing up your data or your entire computer with  
the Windows® operating system” on page 126.  
HINT: Backing up all the files on your internal storage drive may take  
a considerable amount of time and multiple CDs/DVDs. You may  
prefer to use a high-capacity backup system, such as an external  
hard drive.  
Restoring your work  
To restore information from your backup media to your internal  
storage drive, use the Restore option in the Windows® Backup and  
Restore program. Look in the online Help or your operating system  
documentation for information on restoring files.  
(Sample Image) Backup and Restore screen  
TECHNICAL NOTE: When restoring files, the backup program  
prompts you if you try to overwrite a file that already exists on the  
internal storage drive. Make sure the backup version is the one you  
want before overwriting the existing file.  
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Learning the Basics  
Using the optical disc drive  
69  
Using the optical disc drive  
Optical storage is a popular medium for software, music, and video.  
Digital versatile discs or Blu-ray™ Discs provide a significant  
increase in data storage and support features that were not available  
on previous video platforms. These features include wide-screen  
movies, multiple language tracks, digital surround sound, multiple  
camera angles, and interactive menus.  
TECHNICAL NOTE: Your optical disc drive is set to play region 1  
(North America) for DVD-ROMs or BD-ROMs, depending on the type  
of drive. If you play a DVD or Blu-ray Disc™ from another region, the  
drive will automatically change to play in the format of the other  
region. The drive will allow you to change regions four times. On the  
fourth change, the region will be “locked in.” That is, the drive will  
only play DVDs and Blu-ray™ Discs from that last region. Note that  
changing from region 1 to region 2 and back to region 1 is counted  
as two changes.  
NOTE  
When viewing DVD and Blu-ray Disc™ movies use the DVD or  
Blu-ray Disc™ player software that came with your computer.  
Viewing Blu-ray Disc™ movies  
Your system may come with a Blu-ray Disc™ drive. Due to  
differences between High Definition and previous viewing  
capabilities, consider the following:  
Some Blu-ray Disc™ movies have online content that can be  
accessed from the disc. To view this content, your computer  
must be connected to the Internet.  
(Sample Image) Sound properties window  
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Learning the Basics  
Using the optical disc drive  
70  
If you want to use the internal speakers, click on the Speakers  
tab and click Set Default.  
Use the arrow keys on your keyboard to navigate within the  
Blu-ray Disc™ player console.  
NOTE  
Use of a mouse is not supported within the Blu-ray Disc™ player.  
Optical disc drive components  
The optical disc drive is located on the side of the computer.  
Your optical disc drive may look like this:  
Drive in-use indicator light  
Eject button  
Manual eject hole  
(Sample Illustration) Optical disc drive  
Drive in-use indicator light—Indicates when the drive is in use.  
Eject button—Press to release the disc tray.  
Do not press the eject button or turn off the computer while the drive  
in-use indicator light is glowing. Doing so could damage the disc or  
the drive.  
When the disc tray is open, be careful not to touch the lens or the  
area around it. Doing so could cause the drive to malfunction.  
Manual eject hole—Use if you need to release the disc tray when  
the power is off. Use a straightened paper clip or other narrow  
object to press the manual eject button located inside the hole.  
Never use a pencil to press the manual eject button. Pencil lead can  
break off inside the computer and damage it.  
Inserting an optical disc  
To insert an optical disc into the drive:  
1
Make sure the computer is turned on.  
The drive will not open if the computer’s power is off.  
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Learning the Basics  
Using the optical disc drive  
71  
2
3
Make sure the drive’s in-use indicator light is off.  
Press the drive’s eject button.  
The disc tray slides partially out of the drive.  
Grasp the tray and pull it fully open.  
4
(Sample Illustration) Drive tray fully extended  
5
Hold the disc by its edges and check that it is free of dust.  
If the disc is dusty, clean it with a clean dry cloth.  
Place the disc carefully in the disc tray, label side out.  
6
(Sample Illustration) Positioning the disc in the drive  
7
Gently press the disc onto the center spindle until it clicks into  
place.  
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Learning the Basics  
Using the optical disc drive  
72  
Handle DVDs, Blu-ray™ Discs and CDs carefully, making contact  
only with the center hole and edge. Do not touch the surface of the  
disc. Do not stack discs. If you incorrectly handle the discs, you  
could lose data.  
8
9
Make sure the disc is completely on the spindle and is lying flat  
on the tray.  
If you insert the disc incorrectly, it may jam the drive. If this happens,  
contact Toshiba support for assistance.  
Push the disc tray in by pressing gently on the center of the tray  
until it clicks into place.  
You are ready to use the disc.  
Playing an audio CD  
Insert an audio CD and close the disc tray.  
If the computer is turned on, the default player opens.  
To play the CD or to pause, click the Play/pause button.  
To stop the CD, click the Stop button.  
Before putting on headphones to listen, turn the volume down. Do  
not set the volume too high when using headphones. Continuous  
exposure to loud sound can harm your hearing.  
Playing optical media  
If you insert an optical disc into the optical disc drive and the  
Auto-Run feature does not automatically start your disc, try  
launching the optical disc manually. To do this, follow these steps:  
1
2
Click Start, and then Computer.  
Double-click the optical disc drive icon.  
The drive will run the optical disc.  
If your disc does not run using this method, try using an application  
that is associated with the media on the disc. For example, if it is a  
music CD, open Windows Media® Player and use it to select and  
then play the CD. For other types of media, use the associated  
software to open the files on the disc.  
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Learning the Basics  
Using the optical disc drive  
73  
Recording optical media  
Depending on the configuration, your computer may come with an  
optical disc drive that allows you to:  
Play pre-recorded and recorded optical media.  
Read/write data and multi-media files to recordable optical  
media.  
For more information regarding supported optical media formats  
please refer to your computer’s detailed specifications at  
NOTE  
Due to manufacturing and quality variations in third party optical  
media (e.g., CD or DVD) or optical media players/recorders, in  
certain cases, your Toshiba optical disc drive may not record on  
certain optical media that bear the applicable logo, or play back  
optical media recorded by other computers or optical media  
recorders. Additionally, certain optical media recorded on your  
optical disc drive may not play back or operate properly on other  
computers or optical media players. These problems are not due to  
any defect in your Toshiba computer or optical disc drive. Please  
refer to your computer's product specification for listing of specific  
format compatibilities.  
Copy protection technology may also prevent or limit recording or  
viewing of certain optical media.  
For details on how to use the software, please refer to the respective  
Online Help menus.  
Removing a disc with the computer on  
To remove an optical disc with the computer turned on:  
1
Press the eject button on the drive.  
Do not press the eject button while the drive in-use indicator light is  
glowing. Doing so could damage the disc or the drive.  
Also, if the disc is still spinning when you open the disc tray, wait for  
it to stop spinning before you remove it.  
2
3
Pull the tray out until it is fully open, remove the disc, and  
place it in its protective cover.  
Gently press the tray in to close it.  
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Learning the Basics  
Toshiba’s online resources  
74  
Removing a disc with the computer off  
To remove a disc with the computer turned off:  
1
Insert a slender object, such as a straightened paper clip, into  
the manual eject hole.  
The disc tray slides partially out of the drive.  
Never use a pencil to press the manual eject button. Pencil lead can  
break off inside the computer and damage it.  
2
3
Pull the tray out until it is fully open, remove the disc, and  
Gently press the tray in to close it.  
Toshiba’s online resources  
Toshiba maintains a number of online sites to which you can  
connect. These sites provide information about Toshiba products,  
give help with technical questions and keep you up to date with  
future upgrades. For more information, see “Contacting Toshiba”  
on page 129.  
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Chapter 3  
Computing  
Toshiba’s energy-saver design  
Your computer enters a low-power suspension mode when it is not  
being used, thereby conserving energy and saving money in the  
process. It has a number of other features that enhance its energy  
efficiency.  
Many of these energy-saving features have been preset by Toshiba.  
We recommend you leave these features active, allowing your  
computer to operate at its maximum energy efficiency, so that you  
can use it for longer periods.  
Power management  
Your computer ships with the power management options preset  
to a configuration that will provide the most stable operating  
environment and optimum system performance.  
Changes to these settings may result in system performance or  
stability issues. Users who are not completely familiar with the power  
management component of the system should use the preset  
configuration. For assistance with setup changes, contact Toshiba’s  
Customer Support Center.  
75  
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Computing  
Charging the RTC battery  
76  
Charging the RTC battery  
Your computer has an internal real-time clock (RTC) battery. The  
RTC battery powers the System Time Clock and BIOS memory  
used to store your computer’s configuration settings. When fully  
charged, it maintains this information for up to a month when the  
computer is powered off.  
The RTC battery may have become completely discharged while  
your computer was shipped, resulting in a CMOS error message  
during startup. The error message may vary by computer model.  
NOTE  
Depending on your system, the RTC battery may only charge while  
the computer is turned on.  
To recharge the RTC battery, plug the computer into a live electrical  
outlet and leave the computer powered on for 24 hours.  
NOTE  
It is seldom necessary to charge the RTC battery because it charges  
while the computer is on. If the RTC battery is low, the real-time  
clock and calendar may display the incorrect time and date or stop  
working.  
When Hibernation mode is enabled and the RTC battery is  
completely discharged, a warning prompts you to reset the real-time  
clock.  
The computer can be used while the RTC battery is being charged,  
although the charging status of the RTC battery cannot be  
monitored.  
Power Plans  
You can choose a predefined Power Plan or select your own  
combination of power options. To do this:  
1
Click the Start button and, in the Search field, type Power  
Options. In the list that appears above, click on your selection.  
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Computing  
Power Plans  
77  
The Windows® Power Options window appears.  
(Sample Image) Windows® Power Options window  
2
3
Select an appropriate plan for your work environment or create  
your own custom plan.  
Click Create a power plan in the left pane to set up a new  
plan.  
NOTE  
To edit a plan or to edit advanced settings, continue to the following  
steps.  
4
Click Change plan settings to choose the plan you want to  
edit.  
This screen allows you to change basic settings.  
5
Click Change advanced power settings to access settings for  
internal storage drive power save time, etc.  
You can click on the plus signs to expand each item and to see  
what settings are available for each item.  
6
Click OK to save the plan changes you have performed.  
By default the two power plans eco and Balanced are satisfactory  
for most people and do not need to be edited.  
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Computing  
Using the TOSHIBA eco power plan  
78  
Using the TOSHIBA eco power plan  
This computer is equipped with the TOSHIBA eco power plan.  
Operating the computer with this power plan enabled reduces  
electrical power consumption by slightly lowering system  
performance. For example, when this power plan is enabled, the  
brightness of the display is reduced and the interval before Sleep  
mode takes effect is shortened. To enable or disable the TOSHIBA  
eco power plan, see “Power Plans” on page 76.  
The TOSHIBA eco Utility™ monitors your power savings from  
using the eco power plan by tracking real-time power consumption  
and accumulated savings over time. To learn how to access the  
utility, see “TOSHIBA eco Utility™” on page 107.  
For more information on the TOSHIBA eco power plan, see the  
Help file in the TOSHIBA eco Utility™ window.  
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Chapter 4  
Exploring Your Computer’s  
Features  
In this chapter, you will explore some of the special features of your  
computer.  
Exploring the desktop  
The desktop is the launching pad for everything you can do in the  
Windows® operating system. You can use its features to start  
programs, find documents, set up system components, and perform  
most other computing tasks.  
HINT: The illustrated examples in this guide may appear slightly  
different from the screens displayed by your system. The differences  
are not significant and do not indicate any change in the functionality  
of your system.  
79  
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Exploring Your Computer’s Features  
Exploring the desktop  
80  
Finding your way around the desktop  
Your computer’s desktop includes several standard features: icons,  
Start button, taskbar, notification area, and background pattern.  
Icons  
Start button  
Taskbar  
Notification area  
(Sample Image) Windows® operating system desktop  
Icons  
An icon represents a folder, file, or program that can be quickly  
activated by double-clicking the icon.  
You can create a new desktop icon for any folder, file, or program  
by dragging the element’s icon from its location in a window to the  
desktop area.  
You may see various icons displayed on your system desktop, for  
example:  
Recycle Bin—Holds files you have deleted. You may be able to  
retrieve these files until you empty the Recycle Bin.  
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Exploring Your Computer’s Features  
81  
Exploring the desktop  
TECHNICAL NOTE: If you delete a large number of files or very  
large files from the internal storage drive, there may be  
insufficient space available in the Recycle Bin to hold these files.  
In this case, Windows® will prompt you to either permanently  
delete the file(s) or cancel the deletion.  
If you delete a file (of any size) from an external media or flash  
media, it does not go into the Recycle Bin. The file is  
permanently deleted.  
Permanently deleted files cannot be recovered from the Recycle  
Bin.  
For more information on the Recycle Bin, see Windows® online  
Help.  
NOTE  
If you place the pointer over an icon, a popup description of the file  
contents appears.  
Your desktop may contain other icons depending on your  
configuration. See Windows® online Help for more specific  
information on each icon and how to use it.  
Start button  
You use the Start button to:  
Start programs  
Open documents  
Adjust system settings  
Find files  
Access Windows® Help and Support  
Suspend system activity and shut down the computer  
NOTE  
Whenever a procedure in this User’s Guide instructs you to click  
Start, it means that you should click the Start button.  
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Exploring Your Computer’s Features  
Setting up for communications  
82  
Taskbar  
Each time you open a program, a button associated with that  
program appears on the taskbar. With some programs, a button  
appears on the taskbar for each document or window you open. You  
can use these buttons to quickly switch between the programs or  
windows.  
To make a program or window the currently active one, click the  
associated taskbar button.  
Notification area  
The notification area displays icons of tasks or programs that run  
continuously in the background and displays notifications. To learn  
more about each task, position the pointer over the icon for a few  
moments and a short description of the task appears.  
Typical tasks in the notification area are Current time, Power usage  
mode, network connectivity status, and speaker volume.  
To activate a specific task, click the appropriate notification area  
icon.  
Setting up for communications  
To connect to the Internet, use an online service, or communicate  
with another computer, you need:  
A browser or communications program  
An Internet Service Provider (ISP) or online service if you plan  
to use the Internet  
A way to connect to the ISP (for example Wi-Fi®/LAN,  
Broadband connection, etc.)  
Using Wireless LAN connectivity  
NOTE  
Wireless connectivity and some features may require you to  
purchase additional software, external hardware or services.  
Availability of public wireless LAN access points may be limited.  
Your system may come with an optional wireless LAN module.  
This is a technology that expands wireless communication beyond  
networking equipment, and can connect many different kinds of  
electronic devices without the need for cables.  
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Exploring Your Computer’s Features  
Exploring audio features  
your wireless networking device documentation or your network  
administrator.  
NOTE  
To enable or disable wireless communication, press F12. For more  
information see “Hot Keys/TOSHIBA Cards” on page 131.  
For help with common Wi-Fi® networking problems, see “Wireless  
networking problems” on page 121.  
Connecting your computer to a network  
You can connect your computer to a network to increase its  
capabilities and functionality using one of its communication ports.  
Accessing a network  
To access a network, connect an Ethernet cable to the Network port  
(RJ45) on your computer. For specific information about  
connecting to the network, consult your network administrator.  
Many hotels, airports, and offices offer Wi-Fi® access. If your  
computer has Wi-Fi®, ask for help when connecting to a Wi-Fi®  
network.  
Exploring audio features  
You can use your computer to record sounds using the computer’s  
internal microphone (available on certain models) or an optional  
external microphone. You can listen to sound files or audio CDs  
using the built-in speakers, headphones, or external speakers.  
Recording sounds  
You may record sounds using the computer’s internal microphone  
(available on certain models) or by connecting an optional external  
microphone.  
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Exploring Your Computer’s Features  
Exploring audio features  
84  
Using a microphone  
1
If you want to use an external microphone, connect it to the  
computer.  
2
Click the Start button and, in the Search field, type Sound  
Recorder. In the list that appears above, click on your  
selection.  
Start Recording/Stop Recording button  
(Sample Image) Sound Recorder screen  
3
4
5
Click the Start Recording button.  
Speak normally into the microphone.  
When you have finished recording, click the Stop Recording  
button.  
The Save As dialog box appears.  
6
To save the file, type a file name, and then click Save.  
Using external speakers or headphones  
Your computer is equipped with a full stereo sound system with  
internal speakers. Instead of using the internal speakers, you can  
connect headphones or a pair of external stereo speakers.  
Before putting on headphones to listen, turn the volume down. Do  
not set the volume too high when using headphones. Continuous  
exposure to loud sound can harm your hearing.  
TECHNICAL NOTE: When using amplified speakers, use speakers  
that require an external power source. Other types of speakers will be  
inadequate to produce sound from the computer.  
To play back sound files through external speakers or headphones:  
1
2
Locate the headphone jack on the computer.  
Using any necessary adapters, plug the cable from the  
headphones or external speakers into the headphone jack.  
The headphone jack requires a 16-ohm stereo mini connector.  
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Exploring Your Computer’s Features  
85  
Using the Web Camera  
To adjust the volume:  
For external speakers, use the volume controls on each speaker.  
For headphones, use the computer’s volume control.  
Using the Web Camera  
(Available on certain models.)  
Your computer may come with a built-in Web Camera. With this  
Web Camera you can do the following:  
Take pictures and record videos with your computer  
Chat with others and have them see you while using instant  
messaging (IM) programs  
Have video conference calls  
NOTE  
To email, instant message or video conference, you must be  
connected to the Internet.  
Depending on your computer model, the process of sending email,  
taking pictures or recording video messages may vary.  
To access the Web Camera, click the Start button and, in the Search  
field, type Web Camera. In the list that appears above, click on  
your selection. The Web Camera indicator light glows when the  
Web Camera is active.  
Using the Memory card reader  
(Available on certain models.)  
The Memory card reader supports the use of Secure Digital™  
(SD™ / SDHC / SDXC), or MMC® (MultiMediaCard®) media.  
These media can be used with a variety of digital products: digital  
music players, cellular phones, PDAs, digital cameras, digital video  
camcorders, etc.  
To use a micro or mini SD™ Card, an SD™ adapter is required.  
The Memory card reader may also support other types of media.  
NOTE  
Do not use the Copy Disk function for this type of media. To copy  
data from one media to another, use the drag-and-drop feature of the  
Windows® operating system.  
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Exploring Your Computer’s Features  
Using the Memory card reader  
86  
Inserting memory media  
The following instructions apply to all types of supported media  
devices.  
1
2
Turn the media so that the contacts (metal areas) are face down.  
Push the media into the adapter until it locks in place.  
(Sample Illustration) Inserting memory media  
When inserting memory media, do not touch the metal contacts. You  
could expose the storage area to static electricity, which can destroy  
data.  
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Exploring Your Computer’s Features  
Using the Memory card reader  
87  
Removing memory media  
1
Prepare the card for removal by clicking on the Show hidden  
icons button ( ), if necessary, in the notification area and then  
selecting the Safely Remove Hardware and Eject Media  
icon.  
If the system is unable to prepare the media for safe removal, a  
message will tell you to try again later. If the media can be  
removed now, the system displays Safe to Remove Hardware.  
If the computer has a spring-loaded adapter slot, see step 2;  
otherwise, skip to step 3.  
2
3
Gently press the card inward to release it.  
The card pops out slightly.  
Grasp the card and pull it straight out.  
(Sample Illustration) Removing memory media  
Do not remove memory media while data is being written or read.  
Even when the Windows® message “copying...” disappears, writing  
to the media might still be in progress and your data could be  
destroyed. Wait for the indicator light to go out.  
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Exploring Your Computer’s Features  
Toshiba remote control  
88  
Toshiba remote control  
(Available on certain models.)  
Your computer may have shipped with a remote control. You can  
use your Toshiba remote control to play music and videos, to view  
pictures, and to watch television programs using the Windows®  
Media Center.  
The remote control helps you navigate media windows on your  
computer just as a cable TV remote control navigates cable TV  
options or controls the playback of a video.  
Windows® Media Center allows you to:  
Watch, pause, and record live TV  
View slide shows of your photos  
Play any song in your music library, or play CDs or DVDs  
Using the Toshiba remote control  
To begin using your remote control:  
1
Point the remote control at the remote control sensor. The  
remote control sensor is located on the front of your computer.  
Make sure there is nothing blocking the path between your  
remote control and the remote control sensor.  
2
If your computer is powered on, turn it off or place it in  
Hibernation mode.  
3
4
Using the Toshiba remote control, press the green Start button.  
The first time you start Windows® Media Center, select  
Continue on the setup page, and then select Custom.  
5
When you reach the page titled Get the Most from Windows®  
Media Center, select Yes to allow Media Center to download  
album cover art, DVD cover art, current TV guide listings,  
information from online media services, and other useful  
information.  
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Chapter 5  
Utilities  
Your computer includes several utilities designed to help you to  
reconfigure your system to best meet your individual needs.  
additional options, or change default options. These utilities are  
described in this chapter.  
NOTE  
sample images are applicable only if the related utility is available on  
your system.  
TOSHIBA Assist  
TOSHIBA Application Installer  
Supervisor password  
User password  
TOSHIBA Face Recognition Utility  
TOSHIBA PC Diagnostic Tool Utility  
Mouse Utility  
TOSHIBA Hardware Setup  
TOSHIBA Sleep Utility  
TOSHIBA Button Support  
89  
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Utilities  
TOSHIBA Assist  
90  
TOSHIBA Accessibility  
TOSHIBA eco Utility™  
TOSHIBA Service Station  
TOSHIBA PC Health Monitor  
TOSHIBA Assist  
The TOSHIBA Assist provides quick access to computer functions  
and allows you to customize a range of computer settings.  
To access TOSHIBA Assist, click the Start button and, in the  
Search field, type TOSHIBA Assist. In the list that appears above,  
click on your selection.  
The TOSHIBA Assist window appears.  
(Sample Image) TOSHIBA Assist window  
The TOSHIBA Assist offers four categories of options:  
Connect  
Secure  
Protect & Fix  
Optimize  
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Utilities  
TOSHIBA Assist  
91  
Connect  
The feature available in this category is Bluetooth® Settings.  
(Sample Image) TOSHIBA Assist window – Connect tab  
Secure  
The features available in this category are:  
Supervisor password  
User password  
(Sample Image) TOSHIBA Assist window – Secure tab  
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Utilities  
TOSHIBA Assist  
92  
Protect & Fix  
The feature available in this category is:  
TOSHIBA PC Diagnostic Tool Utility  
(Sample Image) TOSHIBA Assist window – Protect & Fix tab  
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Utilities  
93  
Optimize  
The features available in this category are:  
Mouse Utility  
TOSHIBA Hardware Setup (Hardware Settings)  
TOSHIBA Button Support  
TOSHIBA Accessibility  
TOSHIBA Face Recognition Utility  
TOSHIBA Sleep Utility  
TOSHIBA eco Utility™  
(Sample Image) TOSHIBA Assist window – Optimize tab  
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Utilities  
94  
TOSHIBA Application Installer  
TOSHIBA Application Installer  
The TOSHIBA Application Installer allows you to reinstall the  
drivers and applications that were originally bundled with your  
computer.  
To reinstall drivers and applications:  
1
Click the Start button and, in the Search field, type TOSHIBA  
Application Installer. In the list that appears above, click on  
your selection.  
2
Click Next.  
(Sample Image) TOSHIBA Application Installer screen  
Click the item you want to install.  
3
(Sample Image) TOSHIBA Application Installer selection screen  
4
Click Install, then follow the on-screen prompts to complete  
the installation process.  
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Utilities  
Setting passwords  
95  
Setting passwords  
Setting a password lets you walk away from your computer while  
providing additional protection for your files. When you set a  
password, you must enter the password before you can work on  
your computer again.  
TOSHIBA supports several types of passwords on your computer:  
An instant password—Secures your open programs and files  
when leaving the computer temporarily.  
NOTE  
You need to have created a password for your Windows® account to  
use an instant password.  
A power-on password—Prevents unauthorized users from  
starting the computer.  
A supervisor password—Prohibits unauthorized users from  
accessing certain functions such as TOSHIBA Hardware  
Setup. This is useful if more than one person uses the  
computer.  
When setting up passwords, keep the following in mind:  
The user password can be set up under the supervisor  
password.  
The supervisor password must be set before the user password,  
or the user password must be deleted and then re-entered after  
the supervisor password is set.  
Using a supervisor password  
A supervisor password prevents other users from changing  
hardware configuration options.  
Setting a supervisor password  
If you choose to set a supervisor or user password, TOSHIBA  
strongly recommends that you save your password in a location  
where you can later access it should you not remember it.  
TOSHIBA is not responsible for any losses that may occur to you, your  
organization or others as a result of the inability to access your  
computer.  
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Utilities  
Setting passwords  
96  
To set a supervisor password:  
1
Click the Start button and, in the Search field, type TOSHIBA  
Assist. In the list that appears above, click on your selection.  
The TOSHIBA Assist window appears.  
On the left side, click the Secure tab.  
Click the Supervisor Password icon.  
2
3
The Supervisor Password tab of the TOSHIBA Password  
Utility window appears.  
(Sample Image) Supervisor Password tab  
4
5
6
Click Registered.  
Enter your password, and then enter it again to verify.  
Click OK.  
The supervisor password utility dialog box appears.  
7
8
Select Able to run HWSetup or Unable to run HWSetup  
and then Click OK.  
Restart the system to complete the process.  
Deleting a supervisor password  
To delete a supervisor password:  
1
Click the Start button and, in the Search field, type TOSHIBA  
Assist. In the list that appears above, click on your selection.  
The TOSHIBA Assist window appears.  
2
On the left side, click the Secure tab.  
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Utilities  
Setting passwords  
97  
3
4
Click the Supervisor Password icon.  
The Supervisor Password tab of the TOSHIBA Password  
Utility window appears.  
Click Not Registered.  
A pop-up screen appears asking for a password.  
Enter the password, then click OK.  
Click OK to exit.  
5
6
7
Restart the system to complete the process.  
Using a user password  
A user password provides power-on password protection.  
Setting a user password  
If you choose to set a supervisor or user password, TOSHIBA  
strongly recommends that you save your password in a location  
where you can later access it should you not remember it.  
TOSHIBA is not responsible for any losses that may occur to you, your  
organization or others as a result of the inability to access your  
computer.  
To register a password for the power-on password functions:  
1
Click the Start button and, in the Search field, type TOSHIBA  
Assist. In the list that appears above, click on your selection.  
The TOSHIBA Assist window appears.  
On the left side, click the Secure tab.  
Click the User Password icon.  
Click Registered.  
2
3
4
5
6
7
Enter your password, and then enter it again to verify.  
Click OK.  
Click OK to exit.  
Deleting a user password  
To cancel the power-on password function:  
1
Click the Start button and, in the Search field, type TOSHIBA  
Assist. In the list that appears above, click on your selection.  
The TOSHIBA Assist window appears.  
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Utilities  
98  
TOSHIBA Face Recognition Utility  
2
3
4
5
On the left side, click the Secure tab.  
Click the User Password icon.  
Click Not Registered.  
Follow the on-screen instructions to remove the user password.  
TOSHIBA Face Recognition Utility  
Your computer may come with the TOSHIBA Face Recognition  
utility. This utility provides another way to log on to your computer.  
NOTE  
For high security purposes, TOSHIBA Face Recognition is not a  
suitable substitute for Windows® passwords. To ensure the security  
of your system use your established Windows® passwords to log on.  
Please refer to the online help file to learn more about this utility  
and what it offers:  
Setting up a Face Recognition account  
Registering a user image  
Updating a user image  
Changing a user image  
Deleting a user image  
Configuring Settings  
Authentication Functions  
Please note that some changes to the likeness of a registrant, such as  
hair style changes or wearing a cap or glasses, may affect the  
recognition rates when such changes occur after the registrant’s  
image has been registered.  
TOSHIBA Face Recognition does not guarantee the correct  
identification of a user and may incorrectly recognize faces that are  
similar to the registrant’s. In addition, bright background light and  
or shadows may prevent a registrant from being recognized  
correctly. If recognition fails, log on to your computer using your  
Windows® password.  
TOSHIBA does not guarantee that the face recognition utility  
technology will be completely secure or error-free. TOSHIBA does  
not guarantee that the face recognition utility will accurately screen  
out unauthorized users at all times. TOSHIBA is not liable for any  
failure or damage that might arise out of the use of the face  
recognition software or utility.  
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Utilities  
99  
TOSHIBA PC Diagnostic Tool Utility  
TOSHIBA PC Diagnostic Tool Utility  
This utility can help diagnose problems with devices in your  
computer. Refer to the online Help documentation within the  
application for additional help.  
NOTE  
The TOSHIBA PC Diagnostic Tool utility may show tests for features  
you do not have. This is normal and does not indicate a problem.  
To use the TOSHIBA PC Diagnostic Tool utility:  
1
Click the Start button and, in the Search field, type PC  
Diagnostic Tool. In the list that appears above, click on your  
selection. Or click the PC Diagnostic Tool icon in the Protect  
& Fix tab of TOSHIBA Assist.  
The TOSHIBA PC Diagnostic Tool window appears.  
2
Click the Diagnostic Tool tab.  
(Sample Image) TOSHIBA PC Diagnostic Tool window  
3
NOTE  
4
Select the devices that you would like to test by clicking the  
check box that appears to the left of the device.  
Click the + (plus) and - (minus) symbols to expand and collapse the  
categories.  
Click Start Diagnostics when you are ready to begin the tests.  
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Utilities  
Mouse Utility  
100  
Mouse Utility  
The Mouse utility allows you to change your pointing device or  
mouse settings.  
To access the Mouse utility:  
1
Click the Start button and, in the Search field, type Mouse. In  
the list that appears above, click on your selection, or click the  
Mouse icon in the Optimize tab of TOSHIBA Assist.  
The Mouse Properties screen appears.  
The settings you can change are divided into these categories:  
Buttons  
Pointers  
Pointer Options  
Wheel  
Hardware  
You may see additional categories depending on your  
particular pointing device.  
2
Adjust the settings as desired, then click OK.  
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Utilities  
TOSHIBA Hardware Setup  
101  
TOSHIBA Hardware Setup  
TOSHIBA Hardware Setup is the TOSHIBA configuration  
management tool available through the Windows® operating  
system. To access it:  
Click the Start button and, in the Search field, type HWSetup.  
In the list that appears above, click on your selection. Or click  
the TOSHIBA Hardware Settings icon in the Optimize tab  
of TOSHIBA Assist.  
The TOSHIBA HWSetup screen appears.  
(Sample Image) TOSHIBA HWSetup screen – General tab options  
The TOSHIBA HWSetup screen may have the following tabs:  
Boot Setting—Allows you to change the sequence in which  
your computer searches the drives for the operating system  
You can also manually choose the Boot Priority by pressing the  
power button to power on the computer, then quickly pressing  
the F12 key.  
Select the boot device by pressing the arrow keys, then  
pressing the Enter key.  
Boot Speed—Reduces the time needed for the BIOS to  
initialize, using either the Fast or Normal settings.  
NOTE  
Since the system is a quick-booting system, you must press the keys  
immediately after pressing the power button.  
General—This tab allows you to view the current BIOS  
version or change certain settings back to their default values  
LAN—This tab allows you to set networking functions  
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Utilities  
TOSHIBA Sleep Utility  
102  
Password—This tab allows you to set a user password  
Display—This tab allows you to select the internal LCD  
and/or external monitor when the computer boots up.  
Keyboard—This tab allows you to set conditions for the  
keyboard.  
USB—This tab allows you to set conditions for USB.  
TOSHIBA Sleep Utility  
This utility displays whether the “USB Sleep and Charge function”  
is enabled or disabled and shows the position of the USB port that  
supports the “USB Sleep and Charge function.”  
Starting the TOSHIBA Sleep Utility  
Click the Start button and, in the Search field, type Sleep Utility. In  
the list that appears above, click on your selection.  
USB Sleep and Charge  
Your computer can supply USB bus power (DC 5V) to the USB  
port even when the computer is in Sleep mode, Hibernation mode  
or shutdown state (powered off).  
This function can only be used for the port that supports the USB  
Sleep and Charge function (hereinafter called “compatible port”).  
Compatible ports are USB ports that have the ( ) symbol icon.  
You can use the "USB Sleep and Charge function" to charge certain  
USB compatible external devices such as mobile phones or portable  
digital music players. However, the "USB Sleep and Charge  
function" may not work with certain external devices even if they  
are compliant with the USB specification. In those cases, power on  
the computer to charge the device.  
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Utilities  
TOSHIBA Sleep Utility  
103  
NOTE  
When “USB Sleep and Charge function” is set to Enabled, USB  
bus power (DC 5V) will be supplied to the compatible port even  
when the power of the computer is turned OFF.  
USB bus power (DC 5V) is similarly supplied to the external  
devices which are connected to the compatible ports. However,  
some external devices cannot be charged solely by supplying  
USB bus power (DC 5V).  
As for the specifications of the external devices, please contact  
the device manufacturer or check the specifications of the  
external devices thoroughly before use.  
Using the “USB Sleep and Charge function” to charge external  
devices will take longer than charging the devices with their own  
chargers.  
External devices connected to the USB bus power (DC 5V)  
function that interfaces with the power ON/OFF of the computer  
may always be in an operational state.  
When there is a current overflow of the external device connected  
to the compatible port, USB bus power (DC 5V) supply may be  
stopped for safety reasons.  
Metal paper clips or hair pins/clips will generate heat if they come  
into contact with USB ports. Do not allow USB ports to come into  
contact with metal products.  
Enabling/Disabling USB Sleep and Charge  
This utility can be used to enable or disable the USB Sleep and  
Charge function. To enable this function, select the Enable USB  
Sleep and Charge check box in the utility. To disable this function,  
de-select the check box.  
Power supply mode settings  
Your computer may provide two different charging modes, to  
support various types of USB devices. If your computer provides  
more than one charging mode, the charging mode you should select  
depends on the USB device you want to charge. For example, Auto  
Mode, which is the default mode, will charge a wide variety of  
digital audio players. If your device does not charge in Auto Mode,  
try using Alternate Mode. To select a different charging mode, use  
the Power supply mode drop-down list in the utility.  
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Utilities  
TOSHIBA Sleep Utility  
104  
(Sample Image) TOSHIBA Sleep Utility screen  
NOTE  
With certain external devices, the USB Sleep and Charge function  
may not work no matter which charging mode you select. In those  
cases, disable USB Sleep and Charge in the utility and turn the  
computer on to charge the device, or use a different charging device.  
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Utilities  
TOSHIBA Button Support  
105  
TOSHIBA Button Support  
TOSHIBA Button Support allows you to customize the eco button.  
This button is located on the system control panel directly above the  
keyboard.  
To access TOSHIBA Button Support:  
1
Click the TOSHIBA Button Support icon in the Optimize  
tab of TOSHIBA Assist.  
The TOSHIBA Button Support window appears.  
(Sample Image) TOSHIBA Button Support screen  
2
Under Button or Hotkey Name, select the button whose  
function is to be customized.  
3
4
Make the desired selections.  
Click Apply, then OK.  
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Utilities  
TOSHIBA Accessibility  
106  
TOSHIBA Accessibility  
The TOSHIBA Accessibility utility allows you to use the Fn key to  
create a hot key combination with one of the function keys without  
pressing the two keys simultaneously as is usually required. Using  
Accessibility lets you make the Fn key a sticky key, meaning you can  
press it once, release it, and then press a function key to activate the  
hot key function.  
(Sample Image) TOSHIBA Accessibility window  
To use TOSHIBA Accessibility:  
1
Click the Start button and, in the Search field, type  
Accessibility. In the list that appears above, click on your  
selection. Or click the Accessibility icon in the Optimize tab  
of TOSHIBA Assist.  
The TOSHIBA Accessibility window appears.  
Check the Use Fn-StickyKey box.  
Put a check mark next to the desired option.  
Click OK.  
2
3
4
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Utilities  
TOSHIBA eco Utility™  
107  
TOSHIBA eco Utility™  
The TOSHIBA eco Utility™ monitors your power savings from  
using the eco power plan by tracking real-time power consumption  
and accumulated savings over time.  
To access the TOSHIBA eco Utility™, do one of the following:  
Click the Start button and, in the Search field, type eco Utility.  
In the list that appears above, click on your selection.  
Double-click the TOSHIBA eco Utility icon in the notification  
area.  
Right-click the TOSHIBA eco Utility icon in the notification  
area and select Launch TOSHIBA eco Utility.  
The TOSHIBA eco Utility™ window appears.  
(Sample Image) TOSHIBA eco Utility™ window  
To activate the TOSHIBA eco power plan, select ON in the  
upper-left section of the screen.  
For more information on the TOSHIBA eco power plan and utility,  
click the Help button at the bottom of the window.  
TOSHIBA Service Station  
The TOSHIBA Service Station helps you keep your new computer  
running at its best by notifying you when updated software,  
firmware, documentation or other information is available for your  
computer. The TOSHIBA Service Station will alert you when  
updates are available, and you can then choose to install the updates  
if you wish.  
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Utilities  
108  
TOSHIBA PC Health Monitor  
TOSHIBA PC Health Monitor  
The TOSHIBA PC Health Monitor software program monitors  
computer system functions such as power consumption, the cooling  
system and the 3D Accelerometer (available on certain models). It  
alerts users to specific system conditions via pop-up messages. It  
also tracks the usage of the computer and related devices and logs  
service-relevant information on the computer's internal storage  
drive.  
The collected information includes device operation time and  
number of actuations or status changes (e.g.: number of power  
button and Fn key combination uses, AC adaptor, LCD, HDD,  
sound volume, and USB information), date of initial system use,  
and also computer and device usage (e.g.: power settings, CPU,  
memory, and temperatures for various devices). The collected  
information is not limited to the examples specified here. The  
stored data uses a very small portion of the total hard disk capacity  
(approximately 3 MB or less per year).  
This information is used to identify and provide a notification of  
system conditions that may affect the performance of your  
TOSHIBA computer. It may also be used to help diagnose problems  
should the computer require service by TOSHIBA or TOSHIBA's  
authorized service providers. Additionally, TOSHIBA may use this  
information for quality assurance analysis.  
Subject to the use restrictions above, the data logged on the internal  
storage drive may be transferred to entities located outside of your  
country or region of residence (e.g., European Union). Those  
countries may or may not have the same data protection laws or  
data protection levels as required by your home country or region.  
You may disable the TOSHIBA PC Health Monitor at any time by  
uninstalling the software via the Windows® Control Panel. Doing so  
will automatically delete all collected information from the internal  
storage drive.  
The TOSHIBA PC Health Monitor software does not extend or  
modify TOSHIBA's obligations under its standard limited warranty  
in any way. TOSHIBA's standard limited warranty terms and  
limitations apply.  
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Chapter 6  
If Something Goes Wrong  
Some problems you may encounter when using your computer are  
relatively easy to identify and solve. Others may require help from  
your network administrator or the manufacturer of the software  
program.  
This chapter aims to help you solve many problems by yourself. It  
covers the problems you are most likely to encounter.  
If all else fails, contact Toshiba. You will find information on  
Toshiba’s support services at the end of this chapter.  
Problems that are easy to fix  
Your program stops responding.  
If you are working with a program that suddenly freezes all  
operations, chances are the program has stopped responding. You  
can exit the failed program without shutting down the operating  
system or closing other programs.  
To close a program that has stopped responding:  
1
Press Ctrl, Alt, and Del simultaneously (once), then click Start  
Task Manager.  
The Windows® Task Manager window appears.  
2
Click the Applications tab.  
If a program has stopped responding, the words “not  
responding” appear beside its name in the list.  
109  
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If Something Goes Wrong  
Problems when you turn on the computer  
110  
3
4
Select the program you want to close, then click End Task.  
Closing the failed program should allow you to continue  
working. If it does not, continue with the next step.  
Close the remaining programs one by one by selecting the  
program name, then End Task.  
Closing all programs should allow you to continue working. If  
it does not, power off your computer and then restart it.  
Problems when you turn on the computer  
These problems may occur when you turn on the power.  
The computer will not start.  
Make sure you attached the AC adaptor and power cord/cable  
properly.  
Press and hold the power button for at least 10 seconds.  
Check that the wall outlet is working by plugging in another device,  
such as a lamp.  
Verify that the computer is on by looking at the ON/OFF indicator.  
If the indicator is glowing white, the computer is on. Also, try  
turning the computer off and then on.  
Verify that the computer is receiving power from the external power  
source by looking at the ON/OFF light. If the indicator is glowing,  
the computer is connected to a live external power source.  
The computer starts but when you press a key nothing  
happens.  
Verify that the active program accepts text input. Try clicking your  
mouse on an area where you can type text and try typing again.  
Your computer may be in Sleep mode and have a software or  
resource conflict. When this happens turning the power on returns  
you to the problem instead of restarting the system. To clear the  
condition, press Ctrl, Alt, and Del simultaneously. Then shut down the  
computer via software, or follow the steps if your program stops  
responding (see “Problems that are easy to fix” on page 109).  
The computer displays the WARNING RESUME FAILURE/Windows Error  
Recovery – Windows did not shut down successfully message.  
To continue, select Start Windows normally. If you performed a  
shutdown before this message was displayed, a program or driver  
may have prevented Windows® from shutting down.  
Data stored in the computer’s memory has been lost. Data stored in  
the computer’s internal storage drive may not be affected.  
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If Something Goes Wrong  
111  
The Windows® operating system is not working  
The Windows® operating system is not working  
Once you are familiar with the desktop and used to the way the  
operating system responds to your work routine, you can easily  
detect if the operating system is not working correctly. For  
example:  
The operating system fails to start after the initial startup  
appears.  
The operating system takes a long time to start.  
The operating system responds differently from the normal  
routine.  
The screen does not look right.  
Unless a hardware device has failed, problems usually occur when  
you change the system in some way such as installing a new  
program or adding a device.  
If you experience any of these problems, use the options in the  
Startup menu to fix the problem.  
Using Startup options to fix problems  
If the operating system fails to start properly, you may have to  
change your system’s configuration or verify the startup procedure  
to fix the problem. To do this, use the options in the Startup menu.  
To open the Startup menu:  
1
2
Restart your computer.  
Press F8 when your computer starts and before Windows® starts  
loading.  
The Windows® Advanced Boot Options menu displays these  
options:  
Repair Your Computer  
Safe Mode  
Safe Mode with Networking  
Safe Mode with Command Prompt  
Enable Boot Logging  
Enable low-resolution video (640 x 480)  
Last Known Good Configuration (advanced)  
Directory Services Restore Mode  
Debugging Mode  
Disable automatic restart on system failure  
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If Something Goes Wrong  
112  
The Windows® operating system is not working  
Disable Driver Signature Enforcement  
Start Windows® Normally  
When you highlight each option using the arrow keys, Windows®  
displays information about each option at the bottom after  
Description.  
See your Windows® documentation for further explanation.  
NOTE  
If your computer is connected to a network, the Startup menu may  
display different versions of Safe mode.  
Internet problems  
My Internet connection is very slow.  
Many factors contribute to the speed with which you can surf the  
Internet. They include: network speed, network conditions, time of  
day (when everyone else is surfing, your access can be slow) and  
popularity of the sites you are trying to access. If accessing a  
particular site is very slow, try later.  
My browser cannot find the URL address I typed in.  
Make sure you separated the domain names of the address with the  
forward slash (/). Check the spelling of each name and the syntax of  
the address carefully. A single incorrect letter or missed character  
will make it impossible for your browser to locate the site.  
My browser cannot find a site I bookmarked.  
The World Wide Web is constantly changing. A site you  
bookmarked yesterday may not be available today or its server may  
be down for temporary repair. Try again later.  
The Windows® operating system can help you  
If the operating system has started properly but you still have a  
problem using your computer, the online Help can assist you in  
troubleshooting the problem.  
To access the Windows® operating system Help and Support:  
1
Click the Start button and, in the Search field, type Help and  
Support. In the list that appears above, click on your selection.  
Or press F1.  
The Help and Support window appears.  
Then do one or both of the following:  
2
In the Search programs and files field, type in the topic for  
which you need help and follow the on-screen instructions.  
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If Something Goes Wrong  
Fixing a problem with Device Manager  
113  
Click one of the options listed in the window and then  
follow the on-screen instructions.  
You can connect to Support Online by clicking the Ask button and  
then clicking Microsoft Customer Support or by going to Toshiba  
support at support.toshiba.com.  
Fixing a problem with Device Manager  
Device Manager provides a way to check and change the  
configuration of a device.  
Changing the default settings using Device Manager can cause other  
conflicts that make one or more devices unusable. Device Manager  
is a configuration tool for advanced users who understand  
configuration parameters and the ramifications of changing them.  
Checking device properties  
Device Manager provides a way to view the properties of a device.  
Properties include the name of the manufacturer, the type of device,  
the drivers installed, and the system resources assigned to the  
device.  
To check a device’s properties:  
1
Click Start, Control Panel, System and Security, and then  
under System, click Device Manager.  
2
3
To view the device(s) installed, double-click the device type.  
To view the properties, double-click the device.  
The operating system displays the device Properties dialog  
box, which provides an array of tabs. They may include:  
The General tab, which provides basic information about  
the device.  
The Resources tab, which lists resources assigned to the  
device. This tab does not appear if the device is not using  
resources.  
The Driver tab, which displays the drivers being used by  
the device. This tab also provides options for updating the  
driver or rolling back the driver in case the new version is  
causing a problem.  
The tabs that appear in the dialog box vary from one device to  
another.  
For more information about Device Manager, refer to Windows®  
online Help.  
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If Something Goes Wrong  
Memory problems  
114  
Memory problems  
Incorrectly connected or faulty memory modules may cause errors  
1
Click Start, and then click the Shut down button in the  
lower-right corner of the Start menu.  
The computer shuts down completely.  
2
3
Remove the memory module, following the instructions in  
“Removing a memory module” on page 35.  
Reinstall the memory module, following the instructions in  
“Installing a memory module” on page 30, and making sure the  
module is seated properly.  
4
5
Check for the error again.  
If the error recurs, remove the memory module entirely and  
check for the error again.  
If removing the memory module eliminates the error, the  
memory module may be faulty. If the error recurs without the  
memory module installed, the error is not caused by the  
memory module.  
TECHNICAL NOTE: You must have at least one memory module  
installed for the computer to work.  
NOTE  
For this model, Slot A is the bottom slot. Slot B is the top slot. If only  
one memory module is to be installed, it must be installed in Slot A.  
Power and the battery  
Your computer receives its power through the AC adaptor and power  
cord/cable and from the real-time clock (RTC) battery. A faulty AC  
adaptor or power cord/cable will not power the computer.  
Here are some typical problems and how to solve them:  
The ON/OFF light does not come on when you plug in the AC  
adaptor and power cord/cable.  
Make sure the AC adaptor and power cord/cable are firmly plugged  
into both the wall outlet and the computer.  
If the ON/OFF light still does not come on, check that the wall  
outlet is working properly by plugging in a lamp or other appliance.  
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If Something Goes Wrong  
115  
Keyboard problems  
Keyboard problems  
NOTE  
To capture a print screen of the entire screen, press the Fn + PRTSC  
key.  
To capture only the active window displayed, press Fn + ALT while  
simultaneously pressing the PRTSC key.  
If, while typing, strange things happen or nothing happens, the  
problem may be related to the keyboard itself.  
You have connected an external keyboard and the operating  
system displays one or more keyboard error messages.  
You may need to update your keyboard driver. Refer to the  
documentation that came with the keyboard or to the keyboard  
manufacturer's Web site.  
The keyboard you connected may be defective or incompatible with  
the computer. Try using a different make of keyboard.  
Display problems  
Here are some typical display problems and their solutions:  
The screen is blank.  
Display Auto Off may have gone into effect. Press any key to  
activate the screen.  
You may have activated the instant password feature by pressing  
Fn and F1 simultaneously. If you have registered a password, press  
any key, type the password and press Enter. If no password is  
registered, press any key. The screen reactivates and allows you to  
continue working.  
The screen does not look correct.  
You can change the display settings by clicking a blank area of the  
desktop with the secondary control button, then clicking  
Personalize. This opens the Personalization window. Choose a  
theme for your desktop background, under Colors, Sounds, and  
Screen Saver, or change the settings for each of these components  
individually. Click Display and then Change display settings to  
choose the screen resolution.  
For more information, see the Windows® online Help.  
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If Something Goes Wrong  
Disk or storage drive problems  
116  
Small bright dots appear on your TFT display when you turn  
on your computer.  
Small bright dots may appear on your screen display when you  
turn on your computer. Your display contains an extremely large  
number of thin-film transistors (TFT) and is manufactured using  
high-precision technology. Any small bright dots that may appear  
on your display are an intrinsic characteristic of the TFT  
manufacturing technology. Over a period of time, and depending on  
the usage of the computer, the brightness of the screen will  
deteriorate. This is also an intrinsic characteristic of the screen  
technology.  
Disk or storage drive problems  
Problems with the storage drive or with external media usually  
show up as an inability to access the drive or as sector errors.  
Sometimes a drive problem may cause one or more files to appear  
to have garbage in them. Typical problems are:  
You are having trouble accessing a drive, or one or more files  
appear to be missing.  
Make sure you are identifying the drive by its correct name  
(A: or C:).  
Error-checking  
NOTE  
This feature is not available for optical disc drives.  
Run Error-checking, which analyzes the directories and files on the  
storage drive and repairs any damage it finds.  
To run Error-checking:  
1
2
3
Click Start, and then Computer.  
Right-click the drive you want to check.  
On the pop-up menu, click Properties.  
The drive’s Properties box appears.  
Click the Tools tab.  
4
5
Click the Check now... button.  
The Check Disk box appears.  
6
You can choose one or both options:  
Automatically fix file system errors  
Scan for and attempt recovery of bad sectors  
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If Something Goes Wrong  
Optical disc drive problems  
117  
7
Click Start.  
Error-checking tests and repairs the storage drive.  
Your hard disk seems very slow.  
If you have been using your computer for a long time, your files  
may have become fragmented. Run Disk Defragmenter.  
To do this, click Start, All Programs, Accessories, System Tools,  
and then Disk Defragmenter. After it opens, click Defragment  
disk.  
Your data files are damaged or corrupted.  
Refer to your software documentation for file recovery procedures.  
Many software packages automatically create backup files.  
You may also be able to recover lost data using utility software.  
Consult the dealer from whom you purchased your computer and/or  
program. Your dealer is your best source for current information.  
Some programs run correctly but others do not.  
This is probably a configuration problem. If a program does not run  
properly, refer to its documentation and check that the hardware  
configuration meets its needs.  
Optical disc drive problems  
You cannot access a disc in the drive.  
If the optical disc drive is an external drive, make sure the two USB  
cables or the AC adaptor cable are properly connected to the  
computer and refer to the documentation that came with your drive.  
Make sure the tray that holds the optical disc is closed properly.  
Press gently until it clicks into place.  
Open the tray and remove the disc. Make sure the tray is clean. Any  
dirt or foreign object can interfere with the laser beam.  
Examine the disc to see if it is dirty. If necessary, wipe it with a  
clean cloth dipped in water or a neutral cleaner.  
Replace the disc in the tray. Make sure that the disc is lying flat,  
label side out. Close the tray carefully, making sure it has shut  
completely.  
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If Something Goes Wrong  
Optical disc drive problems  
118  
You press the disc eject button, but the drive tray does not  
slide out.  
Make sure the computer is connected to a power source and turned  
on. The optical disc drive eject mechanism requires power to  
operate.  
Make sure a program is not accessing the drive and preventing it  
from ejecting.  
If you need to remove a disc and cannot turn on the computer, use a  
narrow object, such as a straightened paper clip, to press the manual  
eject button. This button is in the small hole next to the optical disc  
drive eject button on the face of the optical disc drive tray.  
Never use a pencil to press the manual eject button. Pencil lead can  
break off inside the computer and damage it.  
Some discs run correctly but others do not.  
Check that the type of disc you are using is compatible with your  
optical disc drive. For more information regarding supported  
optical media formats, refer to the complete detail specifications for  
your computer at support.toshiba.com.  
If the problem is with an optical data disc, refer to the software’s  
documentation and check that the hardware configuration meets the  
program’s needs.  
The disc will not come out of the drive when you click the  
eject button on the screen.  
Press the button on the optical disc drive itself. For additional  
information see You press the disc eject button, but the drive tray  
does not slide out.” on page 118.  
Online content accessed through the Blu-ray Disc™ is not  
displaying.  
Make sure you are connected to the Internet.  
While viewing a Blu-ray Disc™ movie the sound is not  
coming from the computer's speakers.  
You can change the destination of the audio signal in Sound  
properties in the Control Panel.  
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If Something Goes Wrong  
Sound system problems  
119  
NOTE  
Blu-ray Disc™ player Technology.  
Compatibility and/or performance issues are possible. Certain interactive  
features may not be supported due to compatibility, network settings or  
other conditions. Advanced Access Content System (AACS) keys are  
integrated into your computer for copy protection purposes. Occasional  
renewal is required and will initially be provided at no charge. After the  
initial period, Corel Corporation will provide AACS key renewals pursuant  
to its then current terms and conditions. For more information on AACS  
Depending on Blu-ray Disc™ content, you may experience  
"frame dropping" or lower performance.  
Blu-ray Disc™ player does not support DVD playback. Please  
use Windows Media® player or "TOSHIBA DVD Player" for DVD  
playback.  
Blu-ray Disc™ playback feature support may vary with each  
Blu-ray Disc™. Please contact content publisher directly with  
any questions.  
Do not play a Blu-ray Disc™ when recording a TV program,  
whether live or pre-scheduled. Doing so may cause Blu-ray  
Disc™ playback or television program recording errors.  
While playing a Blu-ray Disc™-J title, keyboard short-cut and  
resume play functions are not supported.  
Blu-ray Disc™ player does not support HD DVDs. Blu-ray™  
Discs with high definition content is required for HD viewing.  
Do not place your computer in sleep or hibernate mode while the  
Blu-ray Disc™ player is running.  
The region code of your Blu-ray Disc™ (video) must match  
the region code of your Blu-ray Disc™ player. Otherwise, the  
Blu-ray Disc™ will not play properly. Region codes can be set  
from the Blu-ray Disc™ software that came with your computer.  
Sound system problems  
No sound is coming from the computer’s speakers.  
Adjust the volume control.  
Try pressing Fn + Esc to see if volume mute is disabled.  
Check that the volume control on the computer is turned up.  
If you are using external headphones or speakers, check that they  
are securely connected to your computer.  
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If Something Goes Wrong  
Printer problems  
120  
The computer emits a loud, high-pitched noise.  
This is feedback between the microphone and the speakers. Make  
sure you have connected the microphone to the microphone jack  
and the speakers to the headphone jack. Adjust the volume control.  
Printer problems  
This section lists some of the most common printer problems.  
The printer will not print.  
Check that the printer is connected to a working power outlet,  
turned on and ready (on line).  
Check that the printer has plenty of paper. Some printers will not  
start printing when there are just two or three sheets of paper left in  
the tray.  
Make sure the printer cable is firmly attached to the computer and  
the printer.  
Run the printer’s self-test to check for any problem with the printer  
itself.  
Make sure you installed the proper printer drivers as shown in the  
instructions that came with the printer.  
You may have connected the printer while the computer is on.  
Disable Sleep mode, turn off the computer, and turn off the printer.  
Turn the printer back on, make sure it is online, and then turn the  
computer back on.  
Try printing another file. For example, you could create and attempt  
to print a short test file using Notepad. If a Notepad file prints  
correctly, the problem may be in your original file.  
If you cannot resolve the problem, contact the printer’s  
manufacturer.  
The printer will not print what you see on the screen.  
Many programs display information on the screen differently from  
the way they print it. See if your program has a print preview mode.  
This mode lets you see your work exactly as it will print. Contact  
the software manufacturer for more information.  
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If Something Goes Wrong  
Wireless networking problems  
121  
Wireless networking problems  
NOTE  
This section provides general troubleshooting tips for networking  
problems, specifically wireless (Wi-Fi®) networking.  
The terms and concepts used assume a basic understanding of  
networks, and may be for more advanced users. If you need  
assistance or if you are not familiar with the terminology, please see  
Windows® Help and Support or contact your computer technician.  
If your computer is equipped with an internal Wi-Fi® adapter,  
verify that the Wireless antenna is ON.  
Verify that your computer can detect access points or routers. If  
it can detect a Wi-Fi® access point or router then it may be a  
configuration issue.  
Verify that signal strength is good using the utility provided  
with the Wi-Fi® adapter.  
If another computer is on the same network, verify that it has  
network access, and can connect to the Internet. If, for  
example, the other computer cannot browse to a public Web  
site, the ISP’s (Internet Service Provider) service may be  
disrupted.  
Verify that the Service Set Identifier (SSID), or network  
name, is correct - i.e., that it matches the SSID assigned to the  
access point you are attempting to connect through. SSIDs are  
case-sensitive.  
Check the Windows® Control Panel's Device Manager to verify  
that the Wi-Fi® adapter is recognized by the Windows®  
operating system, and that the driver is loaded. To access  
the Device Manager, click Start, Control Panel, System  
and Security, and then System. Carefully note any error  
messages - these will be very helpful if you should confer with  
a support technician at a later time.  
NOTE  
To enable or disable wireless communication, press F12. For more  
information see “Hot Keys/TOSHIBA Cards” on page 131.  
Use IPCONFIG to verify that the computer has a useful IP  
address - one other than the private address of  
169.254.xxx.xxx assigned by Windows®.  
1
2
Click Start to open the Start menu.  
Type Cmd in the Search programs and files field.  
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If Something Goes Wrong  
DVD and Blu-ray Disc™ operating problems  
122  
3
Enter IPCONFIG /ALL and press Enter.  
The IP address for each active network adapter will be  
displayed.  
Connect your computer directly to your router or broadband  
modem, by plugging a standard CAT5 Ethernet patch cable  
(sold separately) into your computer's RJ45 Ethernet port. If  
your connection problem disappears, the problem lies in the  
Wi-Fi® part of your network.  
If you have enabled any security provisions (closed system,  
MAC address filtering, Wired Equivalent Privacy [WEP], etc.),  
check the access point vendor's Web site for recent firmware  
upgrades. Problems with WEP keys, in particular, are  
frequently addressed in new firmware releases.  
The Windows® operating system wireless management utility  
does not work.  
If you are using an external Wi-Fi® adapter (a USB adapter, or other  
variety), check if the adapter comes with its own management  
utility. If it does, the utility may be disabling the Windows®  
operating system wireless management utility, in which case you  
must use the adapter's management utility. If the documentation  
that accompanies the adapter does not provide enough information  
to determine if this is the case, contact that vendor's support group  
for further advice.  
DVD and Blu-ray Disc™ operating problems  
If you experience a problem playing DVDs or Blu-ray™ Discs, you  
may be able to fix the problem yourself.  
For general problems playing a DVD or Blu-ray Disc™ title, try the  
following steps:  
1
2
3
Verify that the disc is in a format that the drive supports.  
Ensure that the disc is properly inserted in the drive tray.  
Use the DVD or Blu-ray Disc™ player software that came with  
your computer to view DVD or Blu-ray Disc™ movies.  
4
Clean the disc and try again.  
A dirty drive can also cause audio problems. If you have tried  
several discs and all fail, consider sending your drive to an  
authorized service provider to get it cleaned.  
5
Verify that your computer recognizes your optical disc drive by  
clicking Start, and then Computer. The optical disc drive  
should appear in the list.  
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If Something Goes Wrong  
Develop good computing habits  
123  
6
7
See “Checking device properties” on page 113 for instructions  
on using Device Manager to view the optical disc drive  
properties.  
Check the Toshiba Web site for new information on optical  
disc drives and their operation.  
A blank screen appears while watching a DVD-ROM or  
BD-ROM movie or title.  
Change the setting for when to turn off the display using the  
following steps:  
1
Click the Start button and, in the Search field, type Control  
Panel. In the list that appears above, click on your selection.  
2
3
4
Click Choose when to turn off the display in the left pane.  
To turn off the display, select Never in the drop-down lists.  
Click Save changes.  
The screen saver runs while you are watching a movie or title.  
If the screen saver is enabled, it runs on top of any movie or title  
you are watching. To disable the screen saver:  
1
2
3
4
Right-click on the desktop and click Personalize in the menu.  
Click Screen Saver in the lower-right corner of the window.  
Select None from the Screen saver drop-down list.  
Click OK.  
Develop good computing habits  
Save your work frequently.  
You can never predict when your computer will lock, forcing you to  
close a program and lose unsaved changes. Many software  
programs build in an automatic backup, but you should not rely  
solely on this feature. Save your work! See “Computing tips” on  
page 60 for instructions.  
On a regular basis, back up the information stored on your  
internal storage drive.  
Use Windows® to back up files, or the entire computer, to an optical  
disc, USB drive, or external hard disk. Here are some ways you can  
do this:  
Use the Windows® operating system to back up files or your  
entire computer to an optical disc, USB drive, or external hard  
disk.  
Copy files to a rewritable external storage device.  
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If Something Goes Wrong  
Develop good computing habits  
124  
Connect your computer to the office network and copy files to  
your network partition.  
Some people use a combination of these methods, backing up all  
files to tape weekly and copying critical files to external media on a  
daily basis.  
If you have installed your own programs, you should back up these  
programs as well as your data files. If something goes wrong that  
requires you to reformat your internal storage drive and start again,  
reloading all your programs and data files from a backup source  
will save time.  
Read the user’s guides.  
It is very difficult to provide a fail-safe set of steps you can follow  
every time you experience a problem with the computer. Your  
ability to solve problems will improve as you learn about how the  
computer and its software work together.  
Get familiar with all the user’s guides provided with your computer,  
as well as the manuals that come with the programs and devices you  
purchase.  
Your local computer store or book store sells a variety of self-help  
books you can use to supplement the information in the manuals.  
Data and system configuration backup in the Windows® operating  
system  
The Windows® operating system offers some easy-to-use features  
for backing up your Windows® settings and your data - documents  
and other important files. Take advantage of these features to  
protect yourself from much more difficult and time-consuming  
restoration procedures, and to safeguard your valuable data from  
loss.  
Saving system configuration with restore points  
The System Restore feature of the Windows® operating system  
quickly creates restore points - ‘snapshots’ of your Windows®  
operating system configuration - and saves them for later recall. If  
you experience problems after installing some new hardware or  
software, you can easily select a previously established Control  
Point to ‘turn back the clock,’ restoring the Windows® operating  
system to the state it was in just prior to the installation. This is  
much easier and more effective than uninstalling the hardware or  
software, which often leaves behind unwanted files and settings. It  
is also easy to undo a restore point selection, if you change your  
mind.  
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If Something Goes Wrong  
Develop good computing habits  
125  
Follow these steps to create a restore point using the System  
Restore utility:  
1
Click Start, Control Panel, System and Security, and then  
System.  
2
In the left pane, click System protection.  
The System Protection tab of the System Properties window  
appears.  
3
4
Click Create...  
In the input field, enter a name that is descriptive enough to be  
easily understood in the future, such as “Before installing  
Brand X Accounting app.” Then click Create.  
The Windows® operating system creates the restore point,  
automatically stamps it with the current date and time, and  
displays a message that the restore point was successfully  
created.  
5
Click Close.  
Then, at a later time, you can re-establish your Windows®  
configuration using the saved restore point. To do this:  
1
Click Start, All Programs, Accessories, System Tools, and  
then System Restore.  
2
Select Recommended restore or Choose a different restore  
point, and then click Next.  
The timestamp and description of each restore point is  
displayed.  
NOTE  
This list may contain restore points that you did not create. Restore  
points labeled System Checkpoint were automatically created by the  
Windows® operating system. Other restore points may have been  
created automatically by applications when they were installed.  
3
4
If you selected Choose a different restore point in step 2,  
select the restore point you want to use, and then click Next.  
Verify that the restore point you selected is the correct one. If it  
is not, click Back to return to the previous step.  
5
6
Close all programs and save all open files.  
Click Finish, and then Yes to begin the system restore.  
Your Windows® operating system configuration will now be  
restored to the state it was in when the chosen restore point was  
created, and then the computer will be automatically restarted.  
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If Something Goes Wrong  
Develop good computing habits  
126  
Backing up your data or your entire computer with the  
Windows® operating system  
The most valuable component of your computer system is the data  
you create and store on its internal storage drive. Since problems  
with either hardware or software can make the data inaccessible or  
even destroy it, the next most valuable component of your computer  
system may be a recent backup of your data.  
Fortunately, the Windows® operating system offers a convenient  
way to back up your computer or just your important files to optical  
disc drives, or hard drives. An external hard drive is recommended  
in case the internal storage drive fails. No additional software is  
required. Most of the optical disc drives built into recent Toshiba  
computer models can write to (or ‘burn’) as well as read from  
optical discs. External optical disc writers are also widely available.  
Follow these steps to back up your computer or files to optical  
discs, or a storage drive:  
1
Prepare your backup target by connecting it and/or inserting a  
blank optical disc in the drive.  
2
3
4
Click Start.  
Click Control Panel.  
Click Back up your computer under the System and  
Security heading. Follow the on-screen instructions to back up  
your files.  
For more help, click Start, Help and Support, and search for  
“back up files.”  
Here are a few tips to help ensure safe and easy installation of new  
hardware (printers, pointing devices, external hard drives, optical  
disc drive writers, scanners, etc.) and software (applications like  
Microsoft® Office and Adobe® Photoshop®, or utility software such  
as special toolbars for your web browser).  
Create a restore point (refer to “Saving system configuration  
with restore points” on page 124). Before installing anything,  
use the System Restore utility to set a restore point (see the  
section titled restore points). If anything goes wrong, you will  
then be able to easily restore the Windows® operating system to  
the state it was in prior to the installation, undoing any changes  
that the installation process introduced.  
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If Something Goes Wrong  
Develop good computing habits  
127  
Back up your critical data (see “Backing up your data or your  
entire computer with the Windows® operating system” on  
page 126).  
Have your back up DVD(s) on hand in case you need any files  
from them.  
Do not guess - follow directions carefully! It is often necessary  
to run an installation utility first - before connecting a new  
hardware item to the computer. If the device is connected first,  
it may be very difficult to complete the installation  
successfully. Always carefully follow the installation  
instructions that accompany the hardware or software.  
Restart the Windows® operating system. Always restart the  
Windows® operating system after each installation, even if the  
installation utility does not prompt you to do so. This will  
ensure that the installation is completed, and will clean up  
anything that the installation utility left behind.  
Do one installation at a time. If you have several new items to  
add to your computer system, install just one at a time, creating  
restore points immediately before each successive installation.  
This will make it much easier to determine the origin of any  
new problems. For best results, follow this sequence:  
1
2
3
4
5
Back up critical data.  
Create a restore point.  
Install one item of hardware or software.  
Restart the Windows® operating system.  
Use the new hardware or software for a while, noting any  
new problems. Make sure that your critical applications  
(email, business applications, etc.) are working correctly,  
and verify that important devices are still functioning.  
6
For each additional hardware or software item, repeat  
these steps, starting at step 1 if any of your critical data has  
changed, or starting at step 2 if no critical data has  
changed.  
USB Sleep and Charge is not working.  
Make sure that the device you want to charge is connected to a  
port that supports the USB Sleep and Charge function. Ports  
that support this feature are identified with the ( ) icon.  
USB Sleep and Charge may be disabled. Open the TOSHIBA  
Sleep Utility to check if the feature is disabled and to enable it  
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If Something Goes Wrong  
Develop good computing habits  
128  
if necessary. For more information, see “Enabling/Disabling  
USB Sleep and Charge” on page 103.  
Try selecting a different charging mode in the TOSHIBA Sleep  
Utility, if your computer provides more than one charging  
mode. For more information, see “Power supply mode  
settings” on page 103.  
The USB Sleep and Charge function may not work with certain  
external devices even if they are compliant with the USB  
specification. In those cases, power on the computer to charge  
the device or use a different charging device.  
The “USB Wakeup function” does not work.  
When the USB Sleep and Charge function is set to Enabled the  
USB Wakeup function does not work for ports that support the  
USB Sleep and Charge function. In that case, use a USB port  
that does not have the USB Sleep and Charge function -  
compatible icon ( ), if you have a non-Sleep and Charge USB  
port available, or disable the USB Sleep and Charge function.  
For more information, see “TOSHIBA Sleep Utility” on  
page 102.  
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If Something Goes Wrong  
If you need further assistance  
129  
If you need further assistance  
If you have followed the recommendations in this chapter and are  
still having problems, you may need additional technical assistance.  
Since some problems may be related to the operating system or the  
program you are using, it is important to investigate other sources.  
Review the troubleshooting information in your operating  
system documentation.  
If the problem occurs while you are running a program, consult  
the program’s documentation for troubleshooting suggestions.  
Contact the software company’s technical support group for  
their assistance.  
Consult the dealer from whom you purchased your computer  
and/or program. Your dealer is your best source for current  
information.  
For the detailed specifications for your computer, visit  
Contacting Toshiba  
Toshiba’s Technical Support Web site  
For technical support, or to stay current on the most recent software  
and hardware options for your computer, and for other product  
information, be sure to regularly check the Toshiba Web site at  
Other Toshiba Internet Web sites  
Worldwide Toshiba corporate site  
Marketing and product information in  
the USA  
Accessories information in the USA  
Canada  
Europe  
Japan  
Mexico and all of Latin America  
Toshiba USA Self-Service support web  
site  
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If Something Goes Wrong  
Toshiba’s worldwide offices  
130  
Toshiba’s worldwide offices  
Australia  
Canada  
Toshiba (Australia) Pty. Limited  
84-92 Talavera Road  
North Ryde NSW 2113  
Sydney  
Toshiba Canada Ltd.  
191 McNabb Street  
Markham, Ontario  
L3R - 8H2  
Australia  
Canada  
France  
Germany  
Toshiba Systèmes (France) S.A.  
7, Rue Ampère; B. P. 131  
92800 Puteaux Cédex  
France  
Toshiba Europe GmbH  
Leibnizstraße 2  
D-93055 Regensburg  
Germany  
Italy  
Japan  
Centro Direzionale Colleoni  
Palazzo Perseo  
Via Paracelso 10  
20041, Agrate Brianza  
Milano, Italy  
Toshiba Corporation, PCO-IO  
1-1, Shibaura 1-Chome  
Minato-Ku, Tokyo, 105-8001  
Japan  
Latin America and Caribbean  
Toshiba America Information  
Systems, Inc.  
9740 Irvine Boulevard  
Irvine, California 92618  
United States  
Mexico  
Toshiba de México S.A. de C.V.  
Sierra Candela No.111, 6to. Piso  
Col. Lomas de Chapultepec.  
CP 11000 Mexico, DF.  
Spain  
United Kingdom  
Toshiba Information Systems  
(U.K) Ltd.  
Toshiba Information Systems  
(España) S.A.  
Parque Empresarial San Fernando  
Edificio Europa, 1a Planta  
Escalera A  
28831 (Madrid) San Fernando de  
Henares  
Toshiba Court  
Weybridge Business Park  
Addlestone Road  
Weybridge, Surrey KT15 2UL  
United Kingdom  
Spain  
United States  
Toshiba America Information  
Systems, Inc.  
9740 Irvine Boulevard  
Irvine, California 92618  
United States  
The Rest of Europe  
Toshiba Europe (I.E.) GmbH  
Hammfelddamm 8  
D-4-1460 Neuss  
Germany  
For more information on additional Toshiba worldwide locations,  
please visit: www.toshiba.co.jp/index.htm.  
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Appendix A  
Hot Keys/TOSHIBA Cards  
Hot keys and TOSHIBA Cards provide a quick way to modify  
selected system functions and to launch applications.  
Hot Key Cards  
The Hot Key Cards are used to set or modify the following system  
functions:  
Help  
Display Brightness  
Internet and Media  
Mute  
Wireless ON / OFF  
Zoom (Display resolution)  
131  
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Hot Keys/TOSHIBA Cards  
Hot key functions  
132  
Using the Hot Key Cards  
The Hot Key Cards are normally hidden from view. The Cards  
appear when you press the hot key associated with the desired  
function.  
NOTE  
Hot keys are keys that turn system functions on and off. Hot keys  
have a legend on the key indicating the option or feature the key  
controls.  
To use a Hot Key Card:  
Press the hot key associated with the desired function.  
The associated hot key Card appears at the top of the screen  
with its available options below it.  
Hot key functions  
Hot key functions are performed using either the Hot Key Cards or  
by pressing the associated hot key. This section lists the available  
hot key functions.  
NOTE  
Hot keys are keys that turn system functions on and off. Hot keys  
have a legend on the key indicating the option or feature the key  
controls.  
Help  
This Hot key will display the help file.  
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Hot Keys/TOSHIBA Cards  
133  
Hot key functions  
Display brightness  
This hot key decreases the screen brightness.  
This hot key increases the screen brightness.  
Selecting this Card or pressing either hot key displays the  
following options:  
(Sample Image) Display brightness  
Move the slider or press the appropriate hot key repeatedly  
to decrease or increase the display brightness.  
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Hot Keys/TOSHIBA Cards  
Hot key functions  
134  
Internet and Media Control Buttons  
This hot key launches the default browser.  
This hot key launches the Windows Media® Player.  
Skip Back  
Play / Pause  
Skip Forward  
Volume Down  
Volume Up  
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Hot Keys/TOSHIBA Cards  
135  
Hot key functions  
Volume Mute  
This TOSHIBA Card or hot key enables/disables volume  
mute on your computer.  
When volume mute is enabled, no sound will come from  
the speakers or headphones.  
Selecting this Card or pressing the hot key displays the  
following options:  
or  
(Sample Image) Volume Mute options  
To enable mute, select  
To disable mute, select  
.
.
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Hot Keys/TOSHIBA Cards  
Hot key functions  
136  
Disabling or enabling wireless devices  
This TOSHIBA Card or hot key enables/disables the  
optional wireless devices installed in your computer.  
The wireless modes are:  
Wi-Fi® enabled—Enables just the Wi-Fi® module.  
or  
Selecting this Card or pressing the hot key displays the  
following options:  
(Sample Image) Wireless communication options  
To enable Wi-Fi®, select  
To cancel, select  
.
.
*Available on certain models.  
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Hot Keys/TOSHIBA Cards  
137  
Hot key functions  
Zoom (Display resolution)  
This TOSHIBA Card or hot key switches screen resolution.  
Selecting this Card or pressing the hot key displays the  
following options:  
or  
[Space bar]  
(Sample Image) Screen resolution options  
Cycle through the screen resolutions, then select the desired  
resolution.  
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Appendix B  
Power Cord/Cable  
Connectors  
Your computer ships with the correct power supply for the country  
of purchase. This appendix shows the shapes of the typical AC  
power cord/cable connectors for various parts of the world.  
USA  
Canada  
UL approved  
CSA approved  
United Kingdom  
Europe  
VDA approved  
NEMKO approved  
BS approved  
Australia  
AS approved  
138  
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Glossary  
TECHNICAL NOTE: Some features defined in this glossary may not  
be available on your computer.  
Acronyms  
The following acronyms may appear in this User’s Guide.  
AC  
Alternating Current  
BIOS  
Basic Input/Output System  
BD-ROM Blu-ray Disc Read-Only Memory  
bps  
CD  
bits per second  
Compact Disc  
CD-ROM Compact Disc Read-Only Memory  
CD-RW  
CMOS  
COM1  
COM2  
CPU  
Compact Disc Rewrite Memory  
Complementary Metal-Oxide Semiconductor  
communications port 1 (serial port)  
communications port 2 (serial port)  
Central Processing Unit  
DC  
Direct Current  
DMA  
Direct Memory Access  
139  
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Glossary  
140  
DIMM  
Dual Inline Memory Module  
Disk Operating System  
Dots Per Inch  
DOS  
DPI  
DVD  
Digital Versatile (or Video) Disc  
DVD-ROM Digital Versatile (or Video) Disc Read-Only Memory  
EPROM  
eSATA  
FAT  
Erasable Programmable Read-Only Memory  
external Serial Advanced Technology Attachment  
File Allocation Table  
FCC  
Federal Communications Commission  
gigabyte  
GB  
HDD  
HDMI  
Hard Disk Drive  
High-Definition Multimedia Interface  
HDMI-CEC High-Definition Multimedia Interface Consumer  
Electronics Control  
HTML  
IEEE  
I/O  
Hypertext Markup Language  
Institute of Electrical and Electronics Engineers  
Input/Output  
IRQ  
ISP  
interrupt request  
Internet Service Provider  
kilobyte  
KB  
LAN  
LCD  
LED  
MB  
Local Area Network  
Liquid Crystal Display  
Light Emitting Diode  
megabyte  
MIDI  
PC  
Musical Instrument Digital Interface  
Personal Computer  
PCI  
Peripheral Component Interconnect  
PCMCIA  
Personal Computer Memory Card International  
Association  
RAM  
RGB  
RFI  
Random Access Memory  
Red, Green Blue light (monitor)  
Radio Frequency Interference  
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Glossary  
141  
ROM  
RTC  
SD  
Read-Only Memory  
Real-Time Clock  
Secure Digital  
SDRAM  
SSD  
Synchronous Dynamic Random Access Memory  
Solid State Drive  
TFT  
Thin Film Transistor  
USB  
Universal Serial Bus  
URL  
WAN  
www  
Uniform Resource Locator  
Wide Area Network  
World Wide Web  
Terms  
A
The following terms may appear in this User’s Guide.  
active-matrix display—A liquid crystal display (LCD) made from an  
array of liquid crystal cells using active-matrix technology. Also  
known as a “TFT display,” in its simplest form there is one thin film  
transistor (TFT) for each cell. This type of display works well with  
computers because of its shallow depth and high-quality color.  
Active-matrix displays are viewable from wider angles than most  
passive-matrix displays.  
adapter—A device that provides a compatible connection between two  
units. For example, the computer’s internal display adapter receives  
information from the software and translates it into images on the  
screen. An adapter can take a number of forms, from a  
microprocessor to a simple connector. An intelligent adapter (one  
that is capable of doing some processing) may also be called a  
controller.  
Alternating Current (AC)—The type of power usually supplied to  
residential and commercial wall outlets. AC reverses its direction at  
regular intervals. Compare Direct Current (DC).  
application—A computer program that you use to perform tasks of a  
specific type. Applications include word processors, spreadsheets,  
and database management systems. See also program.  
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Glossary  
142  
backup—A copy of a file, usually on a removable disk, kept in case the  
B
original file is lost or damaged.  
Basic Input/Output System (BIOS)—See BIOS.  
baud rate—The speed at which a communication device, such as a  
printer or modem, transmits information. Baud rate is the number of  
signal changes per second (not necessarily the same as bits per  
second). See also bits per second.  
Blu-ray Disc (BD)—Offering more storage capacity than DVDs, the  
format was developed to allow for more data storage and to enable  
recording and playback of high-definition video (HD).  
BIOS (Basic Input/Output System)—Basic instructions, stored in  
read-only memory (ROM), containing the information the computer  
needs to check hardware and load the operating system when you  
start up the computer.  
bits per second (bps)—A way of measuring the speed at which  
information is passed between two devices. This is the basic unit of  
measure used in modem communications, and is similar, but not  
identical, to the baud rate. See also baud rate.  
boot—To start the computer. The term “boot” originates from bootstrap  
program (as in “pulling itself up by its bootstraps”), a program that  
loads and initializes the operating system. See also reboot.  
boot disk—See system disk.  
boot setting (startup sequence)—The order in which the computer  
accesses its internal storage drives to locate the startup files. Under  
the default startup sequence, the computer looks for the startup files  
in the external media before checking the internal storage drive.  
bus—An electrical circuit that connects the central processing unit  
(CPU) with other parts of the computer, such as the video adapter,  
disk drives, and ports. It is the pathway through which data flows  
from one device to another. See also bus speed, frontside bus.  
bus speed—The speed at which the central processing unit (CPU)  
communicates with the other parts of the computer.  
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Glossary  
143  
cache—A section of very fast memory in which frequently used  
C
information is duplicated for quick access. Accessing data from  
cache is faster than accessing it from the computer’s main memory.  
See also CPU cache, L1 cache, L2 cache.  
CD—An individual compact disc. See also CD-ROM.  
CD-ROM (Compact Disc Read-Only Memory)—A form of high-  
capacity storage that uses laser optics instead of magnetic means for  
reading data. See also CD. Compare DVD-ROM.  
Central Processing Unit (CPU)—The chip that functions as the “brain”  
of the computer. It takes information from outside sources, such as  
memory or keyboard input, processes the information, and sends the  
results to another device that uses the information.  
character—Any letter, number, or symbol you can use on the computer.  
Some characters are non-printing characters, such as a paragraph  
break in a word-processing program. A character occupies one byte  
of computer storage.  
chip—A small piece of silicon containing computer logic and circuits for  
processing, memory, input/output, and/or control functions. Chips  
are mounted on printed circuit boards.  
click—To press and release the pointing device’s primary button without  
moving the pointing device. In the Windows® operating system, this  
refers to the pointing device’s left button, unless otherwise stated.  
See also double-click.  
color palette—A set of specified colors that establishes the colors that  
can be displayed on the screen at a particular time.  
compatibility—The extent to which computers, programs, or devices  
can work together harmoniously, using the same commands,  
formats, or language as another.  
configuration—(1) The collection of components that make up a single  
computer system. (2) How parts of the system are set up (that is,  
configured).  
controller—A device that controls the transfer of data from a computer  
to a peripheral device and vice versa. For example, disk drives,  
monitors, keyboards, and printers all require controllers.  
CPU—See Central Processing Unit (CPU).  
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Glossary  
144  
CPU cache—A section of very fast memory residing between the CPU  
and the computer’s main memory that temporarily stores data and  
instructions the CPU will need to execute commands and programs.  
See also cache, L1 cache, L2 cache.  
cursor—An on-screen symbol (usually a flashing vertical line) that  
indicates the position where characters will appear when you enter  
data.  
default—The setting selected by a program when the user does not  
D
specify an alternative setting.  
device—A component attached to the computer. Devices may be  
external (outside the computer’s case) or internal (inside the  
computer’s case). Printers, disk drives, and modems are examples of  
devices.  
device driver—A program (called a “driver”) that permits a computer to  
communicate with a device.  
dialog box—An on-screen window displayed by the operating system or  
a program giving a direction or requesting input from the user.  
Direct Current (DC)—The type of power usually supplied by batteries.  
DC flows in one direction. Compare Alternating Current (AC).  
Direct Memory Access (DMA)—A dedicated channel, bypassing the  
CPU, that enables direct data transfer between memory and a  
device.  
directory—See folder.  
disable—To turn a computer option off. See also enable.  
disc—A round, flat piece of material, designed to be read from and  
written to by optical (laser) technology, and used in the production  
of optical discs, such as CDs and DVDs. Compare disk.  
disk—A round, flat piece of material that can be magnetically influenced  
to hold information in digital form, and used in the production of  
magnetic disks, such as hard disks. Compare disc. See also hard  
disk.  
disk drive—The device that reads and writes information and programs  
on external media or hard disk. It rotates the disk at high speed past  
one or more read/write heads.  
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Glossary  
145  
document—Any file created with an application and, if saved to disk,  
given a name by which it can be retrieved. See also file.  
double-click—To press and release the pointing device’s primary button  
rapidly twice without moving the pointing device. In the Windows®  
operating system, this refers to the pointing device’s left button,  
unless otherwise stated.  
download—(1) In communications, to receive a file from another  
computer through a modem or network. (2) To send font data from  
the computer to a printer. See also upload.  
drag—To hold down the mouse button while moving the pointer to drag  
a selected object. In the Windows® operating system, this refers to  
the left mouse button, unless otherwise stated.  
driver—See device driver.  
DVD—An individual digital versatile (or video) disc. See also  
DVD-ROM.  
DVD-ROM (Digital Versatile [or Video] Disc Read-Only  
Memory)—A very high-capacity storage medium that uses laser  
optics for reading data. Each DVD-ROM can hold as much data as  
several CD-ROMs. Compare CD-ROM.  
emulation—A technique in which a device or program imitates another  
E
device or program.  
enable—To turn on a computer option. See also disable.  
eSATA—An external device that supports hot swapping and fast data  
transfer. Very useful in storing and transferring large files.  
executable file—A computer program that is ready to run. Application  
programs and batch files are examples of executable files. Names of  
executable files usually end with a .bat or .exe extension.  
expansion device—A device that connects to a computer to expand its  
capabilities. Other names for an expansion device are port expander,  
port replicator, docking station, or network adapter.  
extension—See file extension.  
external device—See device.  
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Glossary  
146  
file—A collection of related information, saved on disk with a unique  
name. A file may be a program, information used by a program, or a  
document. See also document.  
F
File Allocation Table (FAT)—The section of a storage drive that keeps  
track of the location of stored files.  
file name—A set of characters that uniquely identifies a file within a  
particular folder. It consists of two parts: the actual name and the file  
name extension. See also file extension.  
file extension—The three characters following the period (pronounced  
“dot”) at the end of a file name. The extension indicates the type of  
file. Examples are .exe for program files and .hlp for help files. See  
also file name.  
folder—Also called directory. A container for organizing files saved to a  
disk. A folder is symbolized on screen by a graphical image (icon)  
of a file folder. A folder can contain files and other folders.  
format—(verb) To prepare a blank disk for use with the computer’s  
operating system. Formatting creates a structure on the disk so the  
operating system can write information to the disk or read  
information from it.  
frontside bus—The primary pathway (bus) between the CPU and the  
computer’s main memory. Also called “system bus.” See also bus.  
function keys—The keys labeled F1 through F8, typically located on the  
keyboard. Their function is determined by the operating system  
and/or individual programs.  
ground—A conductor to which all components of an electric circuit are  
connected. It has a potential of zero (0) volts, is connected to the  
earth, and is the point of reference for voltages in the circuit.  
G
H
hard disk—A storage device composed of a rigid platter or platters that  
can be magnetically coded with data. Hard disks hold much more  
information than some external media and are used for long-term  
storage of programs and data. The primary (or only) hard disk in a  
computer is usually fixed, but some computers have secondary hard  
disks that are removable.  
hardware—The physical components of a computer system. Compare  
software.  
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Glossary  
147  
HDMI (High-Definition Multimedia Interface)—An interface  
used to transmit high quality audio and video signal via a single  
cable in digital format, providing better picture quality than analog  
signal.  
HDMI-CEC (HDMI Consumer Electronics Control)—One A/V  
component can control another while using this function, if  
connected with HDMI cables. See also HDMI.  
Hibernation—A feature of many Toshiba computers that saves to the  
internal storage drive the current state of your work, including all  
open files and programs, when you turn the computer off. When  
you turn on the computer again, your work is returned to the same  
state it was when the computer was turned off. See also Sleep,  
Suspend.  
hot key—(1) A feature in which certain keys in combination with the Fn  
key can set system options or control system parameters, such as the  
battery save mode. (2) A key or combination of keys that activates a  
memory resident program.  
hot swapping—The ability to add or remove devices from a computer  
while the computer is running and have the operating system  
automatically recognize the change.  
icon—A small image displayed on the screen that represents a function,  
I
file, or program.  
interlaced—A method of refreshing a computer screen, in which only  
every other line of pixels is refreshed. Interlaced monitors take two  
passes to create a complete screen image. Compare non-interlaced.  
internal device—See device.  
Internet—The decentralized, world-wide network of computers that  
provides electronic mail, the World Wide Web, and other services.  
See also World Wide Web.  
keyboard shortcut—A key or combination of keys that you use to  
K
L
perform a task instead of using a pointing device such as a mouse.  
L1 (level one) cache—Memory cache built into the processor to help  
improve processing speed. See also cache, CPU cache, L2 cache.  
L2 (level two) cache—Memory cache installed on the motherboard to  
help improve processing speed. It is slower than L1 cache and faster  
than main memory. See also cache, CPU cache, L1 cache.  
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Glossary  
148  
LAN (Local Area Network)—A group of computers or other devices  
dispersed over a relatively limited area and connected by a  
communications link that enables any device to interact with any  
other on the network.  
LED (Light Emitting Diode)—A solid state lamp (SSL) that uses  
light-emitting diodes (LEDs) as the source of light, which offers  
long life and high efficiency output. Multiple diodes are used  
together, since the light created by individual light-emitting diodes is  
small compared to incandescent and compact fluorescent lamps.  
LCD (Liquid Crystal Display)—A type of display that uses a liquid  
substance between two transparent electrode panels. When an  
electric current passes through the electrodes, the molecules in the  
liquid form a crystalline pattern that polarizes the light passing  
through it. A filter over the electrodes permits only non-polarized  
light to pass to the surface of the display, creating light and dark  
pixels.  
load—To move information from a storage device (such as a hard disk)  
into memory for processing.  
local area network—See LAN.  
logical drive—A section of a disk that is recognized by the operating  
system as a separate disk drive. A system’s logical drives may differ  
from its physical drives. For example, a single hard disk drive may  
be partitioned into two or more logical drives.  
memory—Typically refers to the computer’s main memory, where  
programs are run and data is temporarily stored and processed.  
Memory can be volatile and hold data temporarily, such as RAM, or  
it can be nonvolatile and hold data permanently, such as ROM. A  
computer’s main memory is RAM. See also RAM, ROM.  
M
microprocessor—See Central Processing Unit (CPU).  
MIDI (Musical Instrument Digital Interface)—A standard for  
connecting musical instruments, synthesizers, and computers. The  
MIDI standard provides a way of translating music into a form  
computers can use, and vice versa.  
modem—Short for “modulator/demodulator.” A device that converts  
information from digital to analog, and back to digital, enabling  
information to pass back and forth between digital computers and  
analog telephone lines.  
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Glossary  
149  
motherboard—The computer’s main circuit board that contains the  
processor, memory, and other primary components.  
MS-DOS prompt—See system prompt.  
multi-function drive—A DVD drive that can read and write to CD and  
DVD media.  
multimedia—A combination of two or more media, such as sound,  
animation, and video in a computer program or presentation.  
Musical Instrument Digital Interface—See MIDI.  
network—A collection of computers and associated devices that are  
connected by communications facilities. A network allows you to  
share data and peripheral devices, such as printers, with other users  
and to exchange electronic mail.  
N
O
non-interlaced—A method of refreshing a computer screen, in which  
each pixel of every line is refreshed as the electron beam scans  
across and down the screen. Compare interlaced.  
non-system disk—A disk for storing programs and data that cannot be  
used to start the computer. Compare system disk.  
online—Available through the computer. Online may refer to  
information being read from your own computer’s internal storage  
drive, such as online documentation or online Help, or to  
information coming from another company on a company network  
or the Internet.  
operating system—A set of programs that controls how the computer  
works. Examples of operating systems are the Windows Vista®  
Home Basic and Windows® 7 operating systems.  
optical disc drive—A drive which reads plastic coated discs on which  
information is recorded digitally, and uses a laser to read data,  
music, or videos.  
palette—See color palette.  
P
parallel—Processes that occur simultaneously. In communications, it  
means the transmission of more than one bit of information at a  
time. On your computer, the parallel port provides a parallel  
communications interface between the computer and an appropriate  
device. Most modern printers are parallel. Compare serial.  
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Glossary  
150  
password—A unique string of characters entered by a user to verify his  
or her identity to the computer or the network.  
PC Card—A credit-card-sized expansion card designed to increase the  
capabilities of computers. PC Cards provide functions such as  
modem, fax/modem, hard disk drive, network adapter, sound card,  
or SCSI adapter.  
peripheral—Any device, such as a printer or joystick, that is attached to  
the computer and controlled by the computer’s CPU.  
pixel—Short for “picture element.” The smallest dot that can be  
produced on a screen or printer.  
Plug and Play—Generally, refers to the computer’s ability to  
automatically configure itself to work with peripheral devices.  
When capitalized, refers to a standard that, when followed by a  
device manufacturer, allows a computer to configure itself  
automatically to work with the device.  
pointer—An icon (usually an arrow) that moves on the screen when you  
slide your finger across the touch pad or move a mouse. Used to  
point to and select/activate on-screen items, such as icons, menu  
items, and buttons. The shape and purpose of the pointer varies  
depending on the program you are using and what you are doing.  
pointing device—Any device, such as the touch pad or a mouse, that  
enables you to move the pointer on the screen.  
port—A socket on the computer where you plug in a cable for  
connection to a network or a peripheral device.  
processor—See Central Processing Unit (CPU).  
program—A set of instructions that can be executed by a computer. The  
general classes of programs (also called software) are operating  
system, application, and utility. See also operating system,  
application, utility.  
properties—The attributes of an object or device. For example, the  
properties of a file include the file’s type, size, and creation date.  
RAM (Random Access Memory)Volatile memory that can be  
written to as well as read. Volatile here means that information in  
RAM is lost when you turn off your computer. This type of memory  
is used for your computer’s main memory. See also memory.  
Compare ROM.  
R
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Glossary  
151  
Random Access Memory—See RAM.  
Read-Only Memory—See ROM.  
reboot—See boot, restart.  
removable disk—A disk that can be removed from a disk drive. A Flash  
drive is one example of a removable disk.  
resolution—A measure of the sharpness of the images that can be  
produced by a printer or displayed on a screen. For a printer,  
resolution is expressed in dots per inch (dpi). For a screen, it is  
expressed as the number of pixels available horizontally and  
vertically.  
restart—Synonymous with reboot. To reset the computer by reloading  
the operating system without turning the computer off. See also  
boot.  
RGB (Red, Green, Blue) monitor—A monitor that reproduces all  
colors by mixing red, green, and blue light in various combinations.  
RJ11 connector—A modular connector used on most U.S. telephone  
systems and direct-connect modems. The RJ11 connector is a  
6-wire connector.  
RJ45 connector—An eight-wire connector used to connect a computer  
to a network.  
ROM (Read-Only Memory)—Non-volatile memory that can be read  
but not written to. Non-volatile here means that information in ROM  
remains whether or not the computer is receiving power. This type  
of memory is used to store your computer’s BIOS, which is  
essential instructions the computer reads when you start it up. See  
also BIOS, memory. Compare RAM.  
Secure Digital (SD)—A small, portable, non-volatile memory card used  
to store and transfer data between digital products, providing  
encryption capability for content security.  
S
select—To highlight or otherwise specify text, data, or graphics with the  
intent to perform some operation on it.  
serial—Processes that occur one at a time. In communications, it means  
the transmission of one bit at a time sequentially over a single  
channel. On your computer, the serial port provides a serial interface  
between the computer and an appropriate device. Compare parallel.  
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Glossary  
152  
shortcut—See keyboard shortcut.  
Sleep—A feature of some Windows® operating systems that allows you  
to turn off the computer without exiting your open applications and  
to continue from where you left off when you turn the computer on  
again.  
software—See program. Compare hardware.  
solid state drive —A data storage device that utilizes solid-state memory  
as opposed to a hard disk (see also hard disk). Solid state drives hold  
a large amount of information and are used for storage of programs  
and data.  
Suspend—A feature of some Windows® operating systems that allows  
you to turn off the computer without exiting your open applications  
and to continue from where you left off when you turn the computer  
on again.  
system prompt—The symbol (in the MS-DOS® operating system,  
generally a drive letter followed by a “greater than” sign) indicating  
where users are to enter commands.  
TFT display—See active-matrix display.  
T
Universal Serial Bus (USB)—USB is a serial bus that supports data  
transfer. USB allows hot swapping of peripherals. See also bus, hot  
swapping, serial.  
U
upload—To send a file to another computer through a modem or  
network. See also download.  
USB—See Universal Serial Bus (USB).  
USB Flash drive—A small, portable flash memory card that plugs into a  
computer’s USB port and functions as a portable hard drive. They  
are smaller and more durable than an external hard drive because  
they do not contain any internal moving parts, but have less storage  
capacity. See also Universal Serial Bus (USB).  
utility—A computer program designed to perform a narrowly focused  
operation or solve a specific problem. Utilities are often related to  
computer system management.  
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Glossary  
153  
Web—See World Wide Web.  
W
Wi-Fi®—A registered trademark term of the Wi-Fi Alliance that stands  
for Wireless Fidelity, and is another term for the communication  
protocol to permit an Ethernet connection using wireless  
communication components.  
World Wide Web (www)—The worldwide network of Web sites linked  
together over the Internet. A user of the Web can jump from site to  
site regardless of the location of the computer hosting the site. See  
also Internet.  
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Index  
power 28  
Shut down 31  
start 81  
A
AC adaptor 24  
AC power 75  
accessing  
network 83  
adding  
C
character keys 64  
communications  
set up 82  
memory  
check total memory 37  
memory (optional) 30  
optional external devices 29  
adequate ventilation  
cooling fan 23  
caring for 58  
environmental precautions 21  
setting up 23  
audio features 83  
B
backing up files 60, 68  
battery  
computer will not start  
troubleshooting 110  
computing habits  
troubleshooting 123  
computing tips 60  
connecting  
charging the real-time clock  
(RTC) 76  
BIOS Setup  
see TOSHIBA Hardware Setup  
Blu-ray Disc™  
using 69  
AC adaptor cord to (DC-IN) 25  
computer to a network 83  
button  
eject, optical disc drive 70  
154  
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Index  
155  
power cord/cable 25  
connecting 24  
power source 25  
H
using 57  
cooling fan  
adequate ventilation 23  
customize  
computer settings 58  
hot key  
D
disabling or enabling wireless  
devices 136  
Lock (Instant security) 132  
data/entire system backup  
troubleshooting 126  
desktop  
creating new icon 80  
exploring the 79  
Zoom (Display resolution) 137  
Hot Key Cards 131  
Hot key functions 132  
icons 80  
recycle bin 80  
standard features 80  
Windows® operating system 79  
Device Manager  
fixing a problem 113  
display devices  
external 57  
disposal information 9  
DVD  
I
icon  
moving to desktop 80  
safety 19  
installation  
removing with computer off 74  
removing with computer on 73  
DVD Blu-ray Disc™ player  
troubleshooting 122  
DVDs  
installing  
memory modules 30  
recovery 38  
using 69  
K
E
eject button  
optical disc drive 70  
eject, optical disc drive 70  
exploring  
Fn key 65  
desktop 79  
function keys 65  
special Windows® keys 65  
troubleshooting 115  
keys  
F
files  
backing up 60, 68  
restore 68  
saving 67  
function keys 65  
Ctrl Fn Alt 65  
function keys 65  
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Index  
156  
inserting 70  
playing optical media 72  
recording optical media 73  
removing with computer off 74  
removing with computer on 73  
L
LEDs  
system indicator lights  
ON/OFF light 28  
Web Camera light 85  
Licenses 9  
lock  
optical disc drive  
computer, using 59  
drive in-use indicator light 70  
eject button 70  
M
manual eject hole  
handling an optical disc 72  
manual eject hole 70  
recording optical media 73  
optical disc drive 70  
memory  
adding (optional) 30  
check total memory 37  
removing memory module slot  
cover 32  
Memory card reader  
inserting memory media 86  
removing memory media 87  
using 85  
optical discs  
troubleshooting 118  
optical media  
optional external devices  
adding 29  
memory module  
installation 30  
inserting into socket 33  
removing 35, 36  
microphone  
using 84  
mouse utility 100  
moving the computer 58  
P
password  
N
deleting a supervisor 96  
instant password 95  
network  
accessing 83  
connecting your computer 83  
networking  
wireless 82  
setting a supervisor 95  
setting a user 97  
supervisor password 95  
user password 95  
power  
notification area 82  
O
online resources  
Toshiba 74  
optical disc  
Auto-Run feature 72  
handling 72  
connecting cable to AC adaptor  
25  
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157  
cord/cable 25  
and optical disc with computer off  
74  
memory module slot cover 32  
cord/cable connectors 138  
energy-saving features 75  
turning on 28  
power button 28  
power management 75  
optimum performance 75  
power plans  
selecting power plan options 76  
precautions  
troubleshooting 124  
S
icons 19  
precautions 22  
Search programs and files field  
starting a program 66  
selecting  
power plan options 76  
safety 22  
printer  
troubleshooting 120  
problem solving  
contacting Toshiba 129  
Startup options 111  
program, starting 66  
program, starting from Start menu 67  
adding memory (optional) 30  
communications 82  
R
recording sounds 83  
recovery  
software  
checking internal storage drive  
operating status 56  
creating recovery DVDs/media  
50  
erasing internal storage drive 54  
installing drivers and applications  
56  
settings  
Shut down  
button 31  
internal storage drive 38  
out-of-box state 39  
with user’s data 42  
restoring from recovery DVDs/  
media 52  
to custom size partition 48  
without changing drive partitions  
45  
software program  
starting 66  
sounds  
recording 83  
speakers  
recycle bin icon 80  
registering computer 29  
removing  
using external 84  
start button 81  
starting a program 66  
Search programs and files field 66  
Windows® Start menu 67  
an optical disc with computer on  
73  
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Index  
158  
starting a program from Start 67  
Startup menu  
checking device properties 113  
corrupted/damaged data files 117  
Device Manager 113  
display problems  
DVD Blu-ray Disc™ player 122  
problem solving 111  
supervisor password, deleting 96  
supervisor password, set up 95  
system indicator lights  
drive in-use indicator 70  
LEDs 28, 85  
T
error message, warning resume  
taskbar 82  
tips  
for computing 60  
Toshiba  
installing hardware/software 126  
keyboard will not respond 110  
memory problems 114  
drive 116  
online content, Blu-ray Disc™  
118  
printer 120  
screen does not look correct/  
flickers 115  
slow Internet connection 112  
sound system 119  
sound, Blu-ray Disc™ 118  
trouble running discs 118  
trouble running programs 117  
URL address not found 112  
USB Sleep and Charge  
cannot use 127, 128  
online resources 74  
registering computer  
Toshiba Web site 29  
worldwide offices 130  
TOSHIBA Accessibility 106  
Toshiba accessories  
memory 30  
TOSHIBA Application Installer 94  
TOSHIBA Assist 90  
Connect tab 91  
Optimize tab 93  
Protect & Fix tab 92  
Secure tab 91  
TOSHIBA Button Support 105  
TOSHIBA eco power plan 78  
TOSHIBA eco Utility™ 107  
TOSHIBA Face Recognition Utility  
98  
TOSHIBA Hardware Setup 101  
TOSHIBA PC Diagnostic Tool Utility  
99  
TOSHIBA PC Health Monitor 108  
Toshiba remote control 88  
using 88  
TOSHIBA Service Station 107  
TOSHIBA Sleep Utility 102  
troubleshooting 115  
bookmarked site not found 112  
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Index  
159  
Windows® operating system not  
working 111  
wireless networking 121  
turning on  
power 28  
U
USB Sleep and Charge  
cannot use 127, 128  
user password, deleting 97  
user password, setting 97  
using  
a microphone 84  
computer lock 59  
DVDs 69  
Memory card reader 85  
optical disc drive 69  
TOSHIBA eco power plan 78  
Web Camera 85  
using the wireless mouse 61  
Utilities 89  
W
warranty  
standard limited warranty 20  
Web Camera  
using 85  
Web sites 129  
Wi-Fi®  
wireless networking 82  
Windows® operating system  
desktop 79  
troubleshooting 111  
Windows® Start menu  
starting a program 67  
wireless keyboard  
batteries 63  
functions 64  
using 63  
wireless mouse  
batteries 62  
using 61  
wireless networking 82  
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