Digital Solutions Division
Strata CIX and CTX
DKT2204-CT/DKT2304-CT
Cordless Digital Telephones
User Guide
July 2006
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TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)
Telecommunication Systems Division License Agreement
IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY
SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEMS PRODUCT OR OTHERWISE MADE
AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE
SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION
FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR
DISTRIBUTION THROUGH TAIS AUTHORIZED CHANNELS ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.
1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software
provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying,
distributing, printing, sublicensing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the
Software is strictly prohibited except as permitted by applicable law; you agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice,
against you or any other person in possession of the Software. You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the
Software to TAIS, upon demand. Furthermore, you hereby agree not to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the
software in the event that you or any other person violates this License Agreement. Execution of the Software for any additional capabilities require a valid run-time license.
2. Intellectual Property. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain
the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices
contained in or on the Software. The Software is protected under US patent, copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the
software in violation of the License Agreement constitutes copyright infringement. You are hereby on notice that any transfer, use, or copying of the Software in violation of this License Agreement constitutes
a willful infringement of copyright.
3. No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to prevent your employees and contractors from
attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein
will result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS.
4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS
DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD
PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS
TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET
YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE
SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO
YOU.
5. Limitation Of Liability. TAIS’ ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS’ OPTION REPLACEMENT OF THE MEDIA OR
REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL,
SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY
OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.
6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.
7. Export Laws. This License Agreement involves products and/or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the
United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or
order, is prohibited.
8. Governing Law. This License Agreement will be governed by the laws of the State of California, United States of America, excluding its conflict of law provisions.
9. United States Government Restricted Rights. The Software is provided with Restricted Rights. The Software and other materials provided hereunder constitute Commercial Computer Software and
Software Documentation and Technical Data related to Commercial Items. Consistent with F.A.R. 12.211 and 12.212 they are licensed to the U.S. Government under, and the U.S. Government’s rights
therein are restricted pursuant to, the vendor’s commercial license.
10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way
be affected or impaired.
11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no
waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.
12. Supplier Software. The Software may include certain software provided by TAIS suppliers. In such event, you agree that such supplier may be designated by TAIS as a third party beneficiary of TAIS with
rights to enforce the Agreement with respect to supplier’s software.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU
FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR
AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard
5932
Irvine, California 92618-1697
United States of America
DSD 020905
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Toshiba America Information Systems, Inc.
Telecommunication Systems Division
Limited Warranty
Toshiba America Information Systems, Inc., (“TAIS”) warrants that this voice processing equipment (except for fuses, lamps, and
other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from
defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used
under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or
alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident,
(d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is
defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS
and which are not compatible or are of inferior quality, design, or performance.
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the
equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the
malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such
parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to
be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than
thirty (30) days after such malfunction, whichever first occurs.
Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect,
consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be
entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.
To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of
TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction,
whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time
results in the customer being not entitled to warranty service.
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR
TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.
No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or
extension is effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems
Division.
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Contents
Introduction
DKT2304-CT ...................................................................................................................7
Cordless Digital Telephone Standard Parts .......................................................................11
Chapter 2 – Installation
Step 1: Review Safety Instructions .................................................................................. 13
Step 2: Select Location .................................................................................................... 16
Step 3: Place DKT3000-series Telephones into 2000-Mode........................................... 16
Step 4: Connect Telephone Cables .................................................................................. 17
Step 5: Connect and Apply Power ................................................................................... 18
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Contents
Chapter 3 – Handset Operation
Step 6: (Optional) Wall Installation................................................................................. 19
Step 7: Raise the Base Unit Antenna ............................................................................... 23
Vibrate Mode..................................................................................................................28
Ringer Off Slide Switch (DKT2204-CT only)...............................................................29
External Call...................................................................................................................30
External Call...................................................................................................................31
Place a Call on Hold ..........................................................................................................31
Transfer a Call....................................................................................................................32
Redial a Number ................................................................................................................32
Retrieve Messages .............................................................................................................32
Conference a Call...............................................................................................................32
Conference Calls Using Strata CTX..................................................................................33
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Connecting Two Outside Lines .........................................................................................34
Switch a Call to the Desk Telephone.................................................................................35
Chapter 4 – Feature Access Codes ........................................................................37
Cleaning Charging Unit Contacts...................................................................................48
Charging Spare Battery Packs (DKT2204-CT only)......................................................48
DKT2304-CT..................................................................................................................49
Range and Performance .....................................................................................................50
Radio Interference..............................................................................................................50
Telephone Line Problems ..................................................................................................51
Privacy ...............................................................................................................................51
DKT Mode.........................................................................................................................51
Specifications.....................................................................................................................52
Index ......................................................................................................................................53
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Contents
Chapter 5 – Troubleshooting and Specifications
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Introduction
This guide describes the features and operation of the Strata CTX DKT2204-CT and
DKT2304-CT Cordless Digital Telephones with Strata CTX Business Telephone
Systems. To get the most from your cordless telephone, please read this guide
thoroughly.
The DKT2204-CT and DKT2304-CT also work with Strata DK telephone systems
(except Strata DK24/56/96, Release 3). Refer to the appropriate user guide for your
telephone system (see “Related Documents and Media” on page vi).
The information presented in this guide applies to both models of cordless telephones
unless otherwise noted.
Organization
This user guide is divided as follows:
•
Chapter 1 – The Grand Tour is an equipment overview of the handset and
batteries, base and charging units.
•
•
•
Chapter 2 – Installation has step-by-step installation instructions.
Chapter 3 – Handset Operation covers operating controls and features.
Chapter 4 - Feature Access Codes includes codes used for specific feature
access.
•
Chapter 5 - Troubleshooting and Specifications covers troubleshooting, range
and performance, simultaneous conversation channels, radio interference,
specifications, and access codes.
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Introduction
Conventions
Conventions
Conventions
Description
Elaborates specific items or references other information. Within some
tables, general notes apply to the entire table and numbered notes apply
to specific items.
Note
Important!
WARNING!
Calls attention to important instructions or information.
Alerts you when the given task could cause personal injury or
death.
Arial Bold
Courier
Tilde (~)
➤
Represents telephone buttons.
Shows a computer keyboard entry or screen display.
Means “through.” Example: 350 ~ 640 Hz frequency range.
Denotes the step in a one-step procedure.
Denotes a procedure.
➤
Grey words within the printed text denote cross-references. In the
electronic version of this document. Library CD-ROM or FYI Internet
download), cross-references appear in blue hypertext.
See Figure 10
Related Documents and Media
Note Some documents listed here may appear in different versions on the
CD-ROM or in print. To find the most current version, check the version/date in
the Publication Information on the back of the document’s title page.
The following documents/media can be used to reference further information about
the Strata CTX systems.
•
Strata CTX WinAdmin Application Software and CTX/DK/Partner Products
Documentation Library
•
Strata CTX DKT/IPT Telephone User Guide
vi
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The Grand Tour
1
This chapter familiarizes you with the Strata CTX DKT2204-CT and DKT2304-CT
Cordless Digital Telephones (e.g., handset, batteries, base and charging units, fixed
buttons). Chapter 4 – Feature Access Codes, beginning on page 37 covers the four
pre-assigned flexible buttons.
Your cordless digital telephone is engineered to work with your Toshiba digital
telephone system and provide you with reliability, long life, and outstanding
performance.
The cordless digital telephone is compatible with all Strata CTX and Strata DK
telephone systems (except Strata DK24/56/96, Release 3). All it requires for
connection is a digital station port.
Fully charged, your cordless digital telephone provides:
•
•
DKT2204-CT: six hours of talk time and four days of standby time.
DKT2304-CT: seven hours of talk time and five days of standby time.
There is a fast charger in the handset and a trickle charger in the base.
You can use your cordless as a stand-alone phone attached to a digital port, or in
conjunction with a DKT3000/2000-series digital telephone—in which case both
phones share the same digital port and extension number. You can switch between use
of your DKT and your cordless, just by pressing a button.
Note If using a DKT3000 digital telephone, it must be set to operate in DKT2000
mode.
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The Grand Tour
Technology
Some of its features are:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Liquid Crystal Display (LCD) that wraps using two lines, total of 32 characters
Ringer and handset volume control
Single button access to: Conference, Hold, Redial, Message and Transfer features
Four programmable function buttons
Charging stand (with spare battery charging capability on DKT2204-CT)
AutoStandby
AutoTalk
Vibrate ringer alert
Out-of-range protection
Low-battery protection system
Wall-mountable separate base and charging unit
Headset jack (2.5mm)
Stand-alone or DKT operation
High quality ultra-secure conversation with 32Kbps Adaptive Differential Pulse
Code Modulation (ADPCM) voice code combination.
•
Three ring tones
Technology
Your DKT2204-CT uses digital 900 MHz spread-spectrum technology, which
represents state-of-the-art design and engineering. The DKT2304-CT uses 900 MHz
Digital Narrow Band technology. These technologies provide:
•
•
•
•
Unsurpassed range, several times greater than conventional analog or cordless
digital telephones.
Clarity that is so good, it is indistinguishable from corded telephones in most
environments.
(DKT2204-CT) Fully secure communications for up to 10 cordless digital
telephones within a given environment.
(DKT2304-CT) Maximum security for up to 30 cordless digital telephones that is
almost impossible to scan.
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The Grand Tour
Applications
Applications
Your cordless digital telephone brings mobility and productivity to office telephones.
Greater call access cuts down on “telephone tag” delays. Its compact design makes it
easy to take with you.
Benefits
Your cordless digital telephone uses advanced technology and provides important
features that place it far above the competition in functionality and value. You benefit
from much greater performance than other cordless telephones currently available.
This means better sound quality, longer range, greater security, multi-line access,
helpful LCD display information, and many other important advantages.
The cordless digital telephone provides many advantages over a single-line analog or
digital telephone. Some of those advantages are:
•
Your cordless digital telephone has four flexible feature buttons. They have the
same functions as the first four buttons on the 3000/2000-series desk DKT. If you
do not use these buttons for the assigned features, you can invoke other features
with access codes.
•
Your cordless digital telephone rings to the same extension number as the regular
DKT it is used with, enabling you to answer via either telephone. Both follow the
same forwarding and hunting regardless of which telephone is in use. This is much
simpler than having a separate extension number and standard station port for a
single-line cordless.
•
•
An SLT cordless is not only a cumbersome alternative to the Toshiba digital
cordless; but also, if you forget to forward your calls, you cannot receive the calls
on your SLT cordless. With your cordless digital telephone it is easy. Just press a
button, grab your cordless, and go!
A Message Waiting icon
user’s mailbox.
appears on the LCD when message(s) are in the
In addition to the benefits mentioned above, the DKT2204-CT also has the following
benefits:
•
Spread-spectrum technology provides five to seven times greater range than
conventional cordless telephones, making your cordless digital telephone much
more useful and valuable.
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The Grand Tour
Handset
•
900 MHz spread-spectrum operation provides maximum security with a frequency
range that is almost impossible to scan. Regular 900 MHz cordless digital
telephones are difficult to scan, but less so than spread spectrum. Analog cordless
telephone frequencies are easy to scan and provide virtually no security from the
outside. Hackers and thieves can use this to hear conversations and pick up credit
card numbers.
•
Sound quality is better on your cordless digital telephone than non-spread
spectrum 900 MHz digital cordless telephones. Sound quality on conventional
analog cordless telephones is so poor by comparison that they are only practical for
short range usage.
Handset
Your cordless handset has special function buttons (shown below) and an LCD that
shows operating conditions.
Note The handset and base unit of your cordless telephone is equipped with the same
security code. In order for this handset to operate, it must be installed with the
matching base unit.
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The Grand Tour
Handset
DKT2204-CT
R/VOL
MUTE
Msg
Talk
Hold
Cnf/Trn
Channel Redial
1.Ringer Off Slide Switch
2.Message Display
3. )Button
10. R/VOL (Volume) Button
11. MUTE Button
(
12. Hold Button
Msg Message
4. Talk Button
13.Cnf/Trn (Conference/Transfer)Button
14. Redial Button
5.Numeric Dial Pad
6. F2 Button
15. Channel Button
16. F3 Button
7. F1 Button
8.Microphone
9.Headset Jack
17. F4 Button
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The Grand Tour
Handset
Table 1 DKT2204-CT Button Description
Button
Description
Talk
Disconnect calls.
Selects ringer tone and volume in standby mode and speaker volume in talk
mode.
R/VOL
Selects channel while in talk mode and locks the handset while in standby
mode.
Channel
Press this key if you encounter interference while using your telephone. You
can manually change the telephone’s channel for clear operation.
To dial the last number called, press Talk, then Redial. The last number
called is redialed.
Redial
Hold
Note If you are using the Strata CTX system, the Redial button works only
with the last dialed number that was answered. If you dial a number
and receive no answer, the Redial button will not use that number as
the last one dialed.
Press once and the call is placed on hold. Press Hold or Talk to resume the
call (local hold).
Msg
Press to retrieve voice messages.
Conferences and transfers calls.
Cnf/Trn
Toggles the mute feature On and Off (mutes your conversation away from the
handset).
MUTE
on/off
This Ringer Off Slide Switch turns the handset ringer On or Off.
Flexible buttons that initiate and disconnect calls. These buttons can be
programmed as Extensions for outside Line buttons or Feature buttons by
your telephone system administrator.
F1~F4
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The Grand Tour
Handset
DKT2304-CT
1
15
16
2
9
Msg
Hold
Cnf/Trn
10
11
12
3
4
Redial
5
6
7
8
13
14
1. Headset Jack
2. Display
9. Hold Button
10.
(Conference/Transfer) Button
Cnf/Trn
Msg (Message) Button
3.
11. CH (Channel) Button
12. Redial Button
4. TALK Button
5. Numeric Dial Pad
6. F2 Button
13. F3 Button
14. F4 Button
7. F1 Button
15. RING/VOL(Volume) Button
16. Ringer On/Off & Mic Mute
8. Microphone
(
ON/OFF MUTE ) Button
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The Grand Tour
Handset
Table 2 DKT2304-CT Button Description
Button
Description
TALK
Disconnects calls.
Selects ringer tone and volume in standby mode and speaker volume in talk
mode.
RING/VOL
Selects channel while in talk mode and locks the handset while in standby
mode.
CH
Press this key if you encounter interference while using your telephone. You
can manually change the telephone’s channel for clear operation.
To dial the last number called, press Talk, then Redial. The last number
called is redialed.
Redial
Hold
Note If you are using the Strata CTX system, the Redial button works only
with the last dialed number that was answered. If you dial a number
and receive no answer, the Redial button will not use that number as
the last one dialed.
Press once and the call is placed on hold. Press Hold or Talk to resume the
call (local hold).
Msg
Press to retrieve voice messages.
Conferences and transfers calls.
Cnf/Trn
ON/OFF
MUTE
Toggles the handset ringer tone On and Off.
Flexible buttons that initiate and disconnect calls. These buttons can be
programmed as Extensions for outside Line buttons or Feature buttons by
your telephone system administrator.
F1~F4
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The Grand Tour
LCD Display
LCD Display
The LCD display consists of two lines of
16 characters each with four icons—
Talk, Ringer Off, Low (Battery) and
Message Waiting
.
TALK
OFF
LOW
Base Unit
The base unit can be used as a desktop or wall-mounted unit (shown below). There are
two LEDs that indicate Desk or Cordless mode.
Note The handset and base unit of your cordless telephone is equipped with the same
security code. In order for this base unit to operate, it must be installed with the
matching handset.
Line Out
Line In
Desk
Cordless
Power
POWER
LED
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The Grand Tour
Charging Unit
Charging Unit
DKT2204-CT
The handset comes with a charging unit (shown at right)
that has two slots.
The front slot functions as a cradle for the handset when
idle and a charger for the handset battery.
The rear slot is for spare battery charging. It
automatically discharges when it detects that discharging
is necessary.
CHARGE and BATT CHARGE LEDs indicate battery
charging status. The LEDs flash red when charging, and are steady red when the
battery is charged.
DKT2304-CT
The handset comes with a charging unit (shown at right)
that has a slot in the front.
The slot functions as a cradle for the handset when idle
and a charger for the handset battery.
The CHARGE LED indicates battery charging status.
The LED flashes red when charging, and is steady red
when the battery is charged.
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The Grand Tour
Cordless Digital Telephone Standard Parts
Cordless Digital Telephone Standard Parts
Your Toshiba cordless digital telephone includes the following items:
•
•
•
•
•
•
•
•
•
•
Base unit
Handset
Telephone cord (two ft.)
Two AC adapters
Rechargeable battery
Belt clip
Wall plate adapter
Wall mount for charging unit (DKT2304-CT only)
Charging unit
User Guide
If any of these items are missing or damaged, contact your System Administrator.
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The Grand Tour
Cordless Digital Telephone Standard Parts
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Installation
2
Step 1: Review Safety Instructions
WARNING! Toshiba DOES NOT represent this unit to be waterproof. To reduce
the risk of fire, electrical shock, or damage to the unit, DO NOT
expose this unit to rain or moisture.
➤ Read and understand all product instructions.
➤ Follow all warnings and instructions marked on the product.
➤ Cleaning precautions:
•
•
•
Unplug this product from the wall outlet before cleaning.
Do not use liquid cleaners or aerosol cleaners.
Use a dry cloth for cleaning.
➤ Do not use this product near water; for example, near a sink, or in any wet area.
➤ Never spill liquid of any kind on the product.
➤ Do not place this product on an unstable cart, stand, or table. The telephone could
fall, causing serious damage to the unit.
➤ To protect the product from overheating, do not:
•
•
•
Block or cover any slots or openings in the base unit.
Place near or over a radiator or heat register.
Place in an enclosed cabinet unless proper ventilation is provided.
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Installation
Step 1: Review Safety Instructions
➤ Operate this product only from the type of power source indicated on the marking
label.
➤ Do not allow anything to rest on the power cord. Do not locate this product where
the cord could be damaged by persons walking on it.
➤ Do not overload wall outlets and extension cords because it could result in fire or
electrical shock.
➤ Never push objects of any kind into the base unit slots, as the objects could touch
dangerous voltage points or short out parts that could cause fire or electric shock.
➤ To reduce the risk of electric shock, do not disassemble this product. Opening or
removing covers could expose you to dangerous voltages or other risks. Incorrect
re-assembly can cause electric shock when the appliance is subsequently used.
Contact qualified service personnel when service or repair work is required.
➤ Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
•
•
•
•
When the power supply cord is damaged or frayed.
If liquid has been spilled into the product.
If the product has been exposed to rain or water.
If the product does not operate normally when following the operating
instructions. Adjust only those controls that are covered by the operating
instructions. Improper adjustment of other controls may result in damage, and
will often require extensive work by a qualified technician to restore the
product to normal operation.
•
•
If the product has been dropped, or the cabinet has been damaged.
If the product exhibits a distinct change in performance.
➤ Do not use the telephone to report a gas leak in the vicinity of the leak.
WARNING! Do not attempt to unplug any appliance during an electrical storm.
➤ Unplug all electrical appliances when you know an electrical storm is approaching.
Lightning can pass through the wiring and damage any device connected to it. This
telephone is no exception.
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Installation
Step 1: Review Safety Instructions
CAUTION! Changes or modifications to this product not expressly approved by
Toshiba, or operation of this product in any way other than as
detailed by this User Guide, could void your authority to operate this
product.
WARNING! To reduce the risk of fire and/or personal injury from the Nickel-
Cadmium battery, follow these instructions:
➤ Use only battery model BT-2499 (DKT2204-CT) or BT930
(DKT2304-CT). Use of any other battery could cause a safety
hazard.
➤ Do not dispose of the battery in a fire. The cell will explode.
Under federal, state and local laws, it could be illegal to
dispose of old batteries by placing them in the trash. Check
with your local government for information on where to recycle
or dispose of old batteries. If you cannot find the information
you need, contact Toshiba for assistance.
➤ Do not remove or damage the battery casing.
➤ Do not short circuit the battery. Exercise care in handling the
battery in order not to short the battery with rings, bracelets,
and keys or other conductive materials. The battery or
conductor could overheat and cause burns.
➤ Charge the battery only in accordance with the instructions
and limitations specified in the instruction manual provided for
this product.
➤ Do not charge the Rechargeable battery in any charger other
than the one designed to charge it as specified in this user
guide. Using another charger may damage the battery, or
cause the battery to explode.
➤ Observe proper polarity orientation between the battery and
charging unit.
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Installation
Step 2: Select Location
Step 2: Select Location
1. Select a location that is not subject to excessive heat or humidity. Keep the base
unit and handset away from sources of electrical noise, such as motors and
fluorescent lighting.
2. Determine if the base unit will sit on your desk or be wall mounted. If wall
mounted, go to Step 6: “(Optional) Wall Installation” on page 19.
3. Place the base unit on a desk or tabletop near a standard 120VAC outlet and within
reach of the Strata CTX digital line connection.
Important! Place the base unit to the right of the DKT. If placed on the left, the
cordless antenna picks up a tone due to its close proximity to the DKT
speaker and electronic parts.
Step 3: Place DKT3000-series Telephones
into 2000-Mode
You must place your DKT3000-series telephone into 2000-mode before connecting
the cordless telephone; otherwise, the 3000-series telephone will not work.
In 2000-mode, the DKT3000 telephone operation changes are:
•
•
•
Only 16 characters by two lines display on the LCD.
LCD Feature button does not work
Spdial button does not work
➤ To change DKT3000-series telephones into 2000-mode
1. On the DKT3000 telephone, press 3+6+9+Hold (simultaneously).
2. Press #.
3. Press FB7 (or FB10 on the DKT3014). LED On = 2000 mode. LED Off = 3000
mode.
Note Flexible Buttons (FB) are numbered from the bottom up and left to right.
FB7 for example would be the seventh button up on the left.
4. Press Hold.
5. Lift the handset to exit programming mode. Wait a few seconds for the telephone
to reset itself.
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Installation
Step 4: Connect Telephone Cables
Step 4: Connect Telephone Cables
Your cordless telephone must be connected to a digital telephone PBX port.
WARNING! ➤ Never install telephone wiring during a lightning storm.
➤ Never touch uninsulated telephone wires or terminals unless
the telephone line has been disconnected at the network
interface.
➤ Use caution when installing or modifying telephone lines.
➤ To connect as a stand-alone telephone
➤ Connect the modular jack labeled “Line
In” directly to the telephone wall jack
using one of the supplied cables (shown
at right).
➤ To connect to a Strata DKT
1. Unplug the cable from the DKT and
plug into the “Line In” jack of cordless
telephone base unit (shown at right).
2. Plug the additional two-foot cable into
the “Line Out” jack of the base unit and
into the DKT jack located on the
bottom of the telephone.
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Installation
Step 5: Connect and Apply Power
Step 5: Connect and Apply Power
Base Unit
1. Plug the AC adapter cord into the AC adapter
input jack on the base unit (shown at right).
2. Plug the AC adapter into a standard 120VAC
wall outlet.
3. Check to see that the power LED is on.
Charging Unit
1. Plug the AC adapter cord into the input jack on
the charging unit (shown at right).
2. Plug the AC adapter into a standard 120VAC wall
outlet.
3. Check to see that the CHARGE LED is on.
Note You can place the handset in the charging unit
with or without the belt clip attached.
Important!
•
•
Use only the supplied AC adapter.
6790
If the CHARGE LED on the charging unit and/or
the POWER LED on the base unit do not light,
return everything to your Authorized Dealer.
DKT2204-CT (pictured)
•
Always route the power cord where it is not a trip
hazard, and where it cannot become chafed and
create a fire or electrical hazard.
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Installation
Step 6: (Optional) Wall Installation
Step 6: (Optional) Wall Installation
Important! You must place your DKT3000-series telephone into 2000-mode before
connecting the cordless telephone; otherwise, the 3000-series telephone
will not work. See “Place DKT3000-series Telephones into 2000-
Mode” on page 16 for instructions.
Standard Wall Plate Mounting
These telephones are designed to be mounted on a standard wall plate. To attach the
wall mount stand to the base unit:
1. Select a wall location near a 120VAC outlet and within reach of the Strata CTX
digital line connection.
2. Slide the wall mount stand into the notches at
the top of the base unit, push the wall mount
stand down and snap it into place (shown
right).
3. Plug the AC adapter into the base unit.
4. Place the AC adapter cord inside the molded
channel of the wall mount stand.
5. Plug one end of the telephone cord into the
LINE jack on the base unit. Optionally, plug
one end of a Strata DKT telephone into the
PHONE jack. Then place the telephone
cord(s) inside the molded channel(s) on the bottom of the wall mount stand.
6. Plug the other end of the telephone cord into the modular wall jack.
7. Place the base unit on the posts of the wall plate and
push down until it’s firmly seated (shown right).
8. Plug the AC adapter into a standard 120VAC wall
outlet.
Note Do not use an outlet controlled by a wall switch.
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Installation
Step 6: (Optional) Wall Installation
Direct Wall Mounting
If you do not have a standard wall plate, you can mount your telephone directly on a
wall. Before mounting your telephone, consider the following:
•
Select a location away from electrical cables, pipes, or other items behind the
mounting location that could cause a hazard when inserting screws into the wall.
•
•
Make sure the wall material is capable of supporting the weight of the base unit.
Use #10 screws with anchoring devices suitable for the wall.
1. Insert two mounting screws 3-15/16 inches apart. Allow
about 3/16 of an inch between the wall and screw heads
for mounting the telephone (shown right).
2. Plug and secure the AC adapter cord by following Steps
2 and 3 of the “Standard Wall Plate Mounting” on page
19.
3. Plug one end of the telephone line cord into the LINE
jack on the base unit. Optionally, plug one end of a Strata
DKT telephone into the PHONE jack. Then place the
telephone cord(s) inside the molded channel(s) on the
bottom of the wall mount stand.
4. Place the base unit on the posts of the wall screws
and push down until it’s firmly seated.
5. Plug the other end of the telephone cord into a
telephone wall jack.
6. Plug the AC adapter into a standard 120VAC wall
outlet by following Step 7 of the Standard Wall
Plate Mounting.
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Installation
Step 6: (Optional) Wall Installation
Charging Unit Wall Mounting
The charging unit is also designed to be wall mounted. Before mounting your
charging unit, consider the following:
•
•
•
Select a location away from electrical cables, pipes, or other items behind the
mounting location that could cause a hazard when inserting screws into the wall.
Make sure the wall material is capable of supporting the weight of the charging
unit.
Use #10 screws with anchoring devices suitable for the wall material where the
charging unit will be placed.
DKT2204-CT
1. Insert two mounting screws 1-9/10 inches apart.
Allow about 3/16 of an inch between the wall and
screw heads for mounting the telephone.
2. Plug the AC adapter into the charging unit as
previously described. Wrap the AC adapter cord
around the strain relief (shown right).
3. Place the charging unit on the posts of the wall
screws and push down until it’s firmly seated
(shown right).
4. Plug the AC adapter into a standard 120VAC
wall outlet.
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Installation
Step 6: (Optional) Wall Installation
DKT2304-CT
1. Insert two mounting screws 1-1/5 inches apart.
Allow about 3/16 of an inch between the wall and
screw heads for mounting the telephone (shown
right).
2. Pass the one end through the hole of the wall mount
stand and plug it into the charging unit. Wrap the AC
adapter cord around the strain relief.
3. Slide the wall mount stand into the notches on the
bottom of the charging unit.
4. Place the charging unit on the posts of the
wall screws and push down until it’s firmly
seated (shown right).
5. Plug the AC adapter into a standard 120VAC
wall outlet.
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Installation
Step 7: Raise the Base Unit Antenna
Step 7: Raise the Base Unit Antenna
➤ Before using your handset, raise the base unit antenna to the vertical position.
Step 8: Install Handset Battery Pack
DKT2204-CT
1. Remove the battery cover by pressing the latch and sliding the cover down and off
the handset.
2. Slide the battery pack down into the handset
(shown right).
3. Securely close the battery compartment cover
by sliding it up until it snaps into place.
DKT2304-CT
1. Remove the battery cover by pressing the latch and sliding the cover down and off
the handset.
2. Connect the battery pack connector observing
correct polarity to the jack inside the battery
compartment. Do not exert any force on this
connection. It could cause damage to the
battery or handset. Once you are certain that
you have made a good connection, then insert
the battery pack into the battery compartment.
Do not pinch the wires (shown right).
3. Securely close the battery compartment cover
by sliding it up until it snaps into place.
CAUTION! Rechargeable Nickel-Metal-Hydride batteries must
be disposed of properly.
4.
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Installation
Step 9: Charge Batteries for First Time
Step 9: Charge Batteries for First Time
Important! Before using your handset, the battery must be continuously charged for
five hours.
1. Place the handset in the charging unit (shown at right).
2. Ensure that the CHARGE LED lights. If it does not,
make sure that the AC adapter is plugged in and that the
handset is making good contact with the charging unit
contacts.
DKT2204-CT Charging
Unit (pictured)
Step 10: Install Headset (Optional)
The optional headset provides a hands-free option. With the headset installed, you can
use the belt clip to carry the handset and conduct a conversation. All feature
operations remain the same except the handset earphone and microphone are
disconnected.
➤ Open the cover over the headset jack that is
located on the top of the handset and plug in the
headset as shown at right.
Important! Only use headsets especially designed
or modified for use with radio
frequency equipment.
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Installation
Step 9: Charge Batteries for First Time
Step 11: Attach Belt Clip (Optional)
Note The belt clip is designed to fit snugly onto the handset.
1. Snap the tab out of the belt clip notch on the top of the
handset.
2. Slide the belt clip into the space where the belt clip tab was,
carefully aligning the belt clip sides to the notches.
3. Press firmly until it snaps into place.
4. Use the belt clip to attach the handset to your belt or pocket.
➤ To remove the belt clip
1. Press the retaining clip in toward the belt clip blade and slide
the clip up at the same time.
2. Reinstall the cover tab.
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Installation
Step 9: Charge Batteries for First Time
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Handset Operation
3
This chapter covers the handset volume control and various functions related to the
handset itself.
Handset Controls
Earpiece Volume
➤ Press R/VOL (on DKT2204-CT) or RING/VOL (on DKT2304-CT) on the side of
the handset during a call to select the earpiece volume of the handset (shown
below). There are four levels—low, medium, high and maximum—from which to
choose.
DKT2304-CT
DKT2204-CT
The LCD displays the volume level for two seconds.
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Handset Operation
Handset Controls
Handset Ringer Tone and Volume
➤ Press R/VOL (DKT2204-CT) or RING/VOL (DKT2304-CT) on the side of the
handset in standby mode to select six ringer tones and volume combinations—
Ring Type A, B and C. Each ring type has two levels, high and low.
Mute (DKT2204-CT only)
➤ Press the MUTE button on the side of the handset to consult another person in the
room without the caller hearing you. The Talk icon blinks.
➤ Press the MUTE button again to cancel the mute condition.
Note Finishing the conversation can also cancel mute condition.
Handset Ringer Mute (DKT2304-CT only)
You can temporarily mute the handset ringer tone. In standby mode, press and hold
ON/OFF MUTE on the side of the handset for two seconds. The Ring Off icon
displays on the LCD. If you press and hold the key for two seconds again also in
standby mode, the icon disappears.
Vibrate Mode
➤ With the handset not on the charging unit:
•
•
(DKT2204-CT) Turn the Ringer Off Slide Switch to Off. The Ring Off icon
displays on the LCD.
(DKT2304-CT) Press RING/VOL until the Ring Off icon
displays on
the LCD.
The handset vibrates when there is an incoming call.
Note If you set the ringer Off with the handset on the charger, the handset rings as
Ring Type-A Low.
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Handset Operation
F1~F4 Feature Buttons
Ringer Off Slide Switch (DKT2204-CT only)
The switch on the side of the handset turns the handset ringer
On or Off (shown right). When the switch on the side of the
handset is turned to off, the Ring Off icon
displays on
the LCD and incoming calls will no longer ring on the handset.
When the switch on the side of the handset is turned to on, the
Ring Off icon disappears and incoming calls ring on the
handset.
Note Ringing is automatically turned on again if you press
Talk, function or ringer/volume buttons, receive an
incoming call, or if there is no user operation for five
minutes in standby mode.
F1~F4 Feature Buttons
The F1~F4 buttons on your cordless telephone can be flexibly assigned to an
Extension, Line and/or Feature Access button. The F1~F4 buttons were preassigned
upon system installation. Ask your System Administrator which F1~F4 button
functions you have.
If you are not using these buttons for the assigned features, you can invoke the
features with access codes. Please see Table 3 on page 37 for access code sequences
that match your Toshiba telephone system.
For detailed feature descriptions, see the Strata CTX DKT/IPT Telephone User Guide.
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Handset Operation
Making a Call
Making a Call
Note If you are talking on a call and you have reached the range limit, move back in
range within 35 seconds or the call is dropped. This guide assumes that F1 is an
extension key (PDN) and F2 is an outside line key.
Internal Call
1. Pick up the handset and press F1. The message “ACQUIRING LINK” displays
on the LCD.
If the connection is made between the handset and base,
you will see the current volume setting (shown right) for
approx. two seconds. The F1 LED turns on.
If the connection is not made or the handset is at the
range limit of the DKT2204-CT/DKT2304-CT, the
message “NO SERVICE” displays.
2. When you hear a dial tone, enter the number you are calling. The numbers display
on the LCD.
3. When you finish the call, press the Talk button, this hangs up the telephone and
puts it in Auto Standby.
External Call
1. Press F2. The handset starts to establish a connection with the base unit.
If the connection is made between the handset and base, you will see the current
volume setting for approx. two seconds. The F2 LED turns on.
2. When you hear a dial tone, enter the number you
are calling. The numbers display on the LCD
(shown right).
3. When you finish the call, press the Talk button,
this hangs up the telephone and puts it in Auto
Standby.
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Handset Operation
Answer a Call
Answer a Call
Internal Call
1. When you receive a call, the handset rings and the LCD displays “STxx
CALLING” (where the calling party’s station number shows). The F1 LED blinks.
2. Pick up the handset. The AutoTalk feature allows you to answer the call
immediately.
3. When you finish the call, place the handset back in the charging unit. AutoStandby
automatically hangs up the telephone.
...or
press Talk to hang up the telephone.
External Call
1. When you receive a call, the handset rings and the LCD displays “LINE 1
RINGING.” The F2 LED blinks.
2. Pick up the handset. The AutoTalk feature allows you to answer the call
immediately.
3. When you finish the call, place the handset back in the charging unit. AutoStandby
automatically hangs up the telephone.
...or
press Talk to hang up the telephone.
Place a Call on Hold
➤ Press Hold.
➤ To resume the call
➤ Press Hold or Talk.
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Handset Operation
Transfer a Call
Transfer a Call
➤ Press Cnf/Trn. The dialed numbers saved in transfer memory is shown on the
display after two seconds. When the receiving party answers, press Cnf/Trn to
complete the transfer.
Redial a Number
➤ Press Talk and then Redial. The last number called is redialed.
Note If you are using the Strata CTX system, the Redial button works only with the
last dialed number that was answered. If you dial a number and receive no
answer, the Redial button will not use that number as the last one dialed.
Retrieve Messages
➤ Press Msg when you see the envelope icon on the
LCD to retrieve your message(s).
Conference a Call
➤ Press Cnf/Trn. The dialed numbers saved in conference memory is shown on the
display after two seconds. When the other party answers, press Cnf/Trn to have a
three-way conversation.
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Handset Operation
Conference Calls Using Strata CTX
Conference Calls Using Strata CTX
You can conference together up to eight parties (including your own) - with up to six
parties being external CO or network lines. The actual number of conference parties
with acceptable volume levels depends on the local and far end telephone line
conditions.
The person who initiates the conference call is the Master. If, after the conference is
established and the Master exits the conference, the first station to have been added to
the conference becomes the Master. If no other internal stations are included in the
conference call, the call is disconnected.
➤ To conference calls
1. While on a call, press Cnf/Trn. You hear dial tone.
2. Call another station or outside line.
3. When the called party answers, press Cnf/Trn. If you receive a busy tone or no
answer, press Cnf/Trn again to return to the original connection. All parties are
conferenced.
4. Repeat the above steps to add lines to the conference. Keep in mind the maximum
number of allowed conference parties.
➤ To transfer conference control
1. Do Steps 1 and 2 above to add the line to which you wish to transfer conference
control.
2. Announce the call and hang up to transfer the call. This station now becomes the
conference “master” with the ability to add or delete parties.
➤ To hold a conference call
➤ If you are the Conference Master, press the Hold key once (or twice for Executive
Hold) to place the conference call on hold. The other parties can continue with the
conference. Music-on-hold is suppressed.
➤ Press Cnf/Trn to rejoin the conference at any time. When you return, you retain
Master status.
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Handset Operation
Adding Voice Mail to a Conference
Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This enables participants
in a conference to listen to or leave a voice mail message during a telephone call.
➤ To add Voice Mail to a conference call (performed by Conference Master)
1. Press Cnf/Trn to place the current call on Consultation Hold.
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and
security code. This adds the voice mailbox to the conference.
3. Press Cnf/Trn to reconnect to the original party. (You can continue to add
conference members by pressing Cnf/Trn and dialing another extension.)
Now, all parties in the conference can listen to or record a message to this voice
mailbox. Only the Master can control the VM with touchtones or Soft Keys.
Connecting Two Outside Lines
1. While talking on an outside call, press Cnf/Trn. You hear dial tone.
2. Dial an outside line access code and outside telephone number.
3. After the party answers, press Cnf/Trn. All parties are conferenced.
If you receive a busy tone or if the station does not answer, press Cnf/Trn.
4. Hang up. The two lines are connected.
5. To supervise a tandem call, press Cnf/Trn. If the parties have finished, hang up or
if the parties are still talking, press Cnf/Trn and hang-up. Both Line LEDs turn off
and the connection is released.
If your telephone company provides auto disconnect, the connection may release
automatically when the parties hang up. If not, the lines must be supervised to be
disconnected.
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Handset Operation
Switch a Call to Your Cordless Digital Telephone
Switch a Call to Your Cordless Digital
Telephone
1. Press Hold on the desktop telephone and press Talk on the DKT2204-CT/
DKT2304-CT handset.
2. Pick up the cordless telephone and press the flashing Line LED. The call is now
transferred to the DKT2204-CT/DKT2304-CT handset, and the DKT telephone is
disconnected.
Switch a Call to the Desk Telephone
1. Press Hold on the DKT2204-CT/DKT2304-CT handset.
2. Pick up the DKT telephone and press the flashing Line LED. The cordless
telephone is disconnected.
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Handset Operation
Switch a Call to the Desk Telephone
36
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Feature Access Codes
4
This chapter gives you all of the cordless digital telephone features in alphabetical
order. Your cordless digital telephone provides many of the same features as a 2000-
series corded digital telephone.
In addition to the Msg, Hold, Cnf/Trn and Redial functions, your cordless digital
telephone’s F1~F4 buttons perform the same way as the first four buttons on your
3000- or 2000-series digital telephone. They are assigned during system installation.
See your System Administrator for the features that have been assigned.
If you are not using these buttons for the assigned features, you can invoke the
features with access codes. Please see Table 3 below for access code sequences that
match your Toshiba telephone system.
For detailed feature descriptions, see the Strata CTX DKT/IPT Telephone User Guide.
Table 3 Feature Access Codes
Feature
Feature Access Code Sequences
Cnf/Trn + #46 + Account code digits
Account Code
Attendant Console
0
Automatic Busy Redial - On
Automatic Busy Redial - Off
Automatic Callback Cancel
Background Music
#441
#442
#431
Telephone Speaker On
Telephone Speaker Off
External Speaker On
Ext. button + #490 + source number + #
Ext. button + #491
Ext. button + #492 + source number + #
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Feature Access Codes
Switch a Call to the Desk Telephone
Table 3 Feature Access Codes (continued)
Feature
Feature Access Code Sequences
Ext. button + #493
External Speaker Off
Call Forward - See Table 4 on page 41.
Call Park
Activate
Cnf/Trn + #33 + Orbit Number
Retrieve
Ext. button + #32 + Orbit Number
System Orbits
7000~7019
Call Pickup
Incoming - Group Pickup
Ext. button + #5#34
Incoming - Directed Extension Pickup Ext. button + #5#5 + Ext. Number to be picked up
Incoming - Directed Group Pickup Ext. button + #5#32 + Group Number to be picked up
Incoming - Directed Extension Pickup Ext. button + #5#22 + Ext. Number
Directed DN Pickup of either Ringing
Ext. button + #5#6 + Ext. Number
or Held Call
On hold - Local Retrieve
Ext. button + #5#71
On hold - Remote Retrieve
On hold - Outside line Retrieve
Ext. button + #5#72 + Remote Ext. No.
Ext. button + #5#73 + Line on hold
On hold - Directed Extension Retrieve Ext. button + #5#74 + Ext. No. on hold
Conferencing - Three Way
Dialing
#494
Dial
441
440
*
Dial #
#658 + old Security Code (1~15 digits) + # + new Security
Code (1~15 digits) + #
DISA Security Code - Change
Do Not Disturb
Local - On
#6091
Local - Off
#6092
Remote - On
Remote - Off
#6191 + ext. no. + Pass Code Number + #
#6192 + ext. no. + Pass Code Number + #
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Feature Access Codes
Switch a Call to the Desk Telephone
Table 3 Feature Access Codes (continued)
Feature
Feature Access Code Sequences
#12 + Door Lock Number
Door Lock Control
Door Phone Calling
Emergency Call
#15 + Door Phone No. (01~24, depending on system size)
#911
Flash - Short
#450
Flash - Long
#451
LCD Language (Change)
LCR (Outgoing Call)
Message Waiting (MW)
Release a received MW
Retrieve a received MW
#495 + Language No.
9
#409
#408
Activate MW at another Station
without Ringing
#63 + Ext. no.
Cancel MW at another Station
without Ringing
#64 + Ext. no.
Messaging - Advisory
Advisory Message - Activation
Advisory Message - Cancellation
#411 + Message No.
#412
Network Access Code (Private
Network)
8 + Private Network No.
#5#39
Night Ring Answer
Off-hook Call Announce (Manual
Mode)
Voice First: 2; Tone First: 1, 21, or 12
Override
Busy, Do Not Disturb
Executive
2
3
Paging
Page All Groups
Page Individual Groups
Emergency Page - Individual Group
#30
#31 + Group Number
#38 + Group Number
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Feature Access Codes
Switch a Call to the Desk Telephone
Table 3 Feature Access Codes (continued)
Feature
Feature Access Code Sequences
Emergency Page - All Groups
Answer for External Group Page
Repeat Last Number Dialed
Speed Dial Register
#37
#5#36 + Zone Number
0
*
#66
Station (00~99)
1 + Index Number (00~99)
*
2 + Index Number (000~099)
*
3 + Index Number (100~199)
*
4 + Index Number (200~299)
*
5 + Index Number (300~399)
*
System
6 + Index Number (400~499)
*
7 + Index Number (500~599)
*
8 + Index Number (600~699)
*
9 + Index Number (700~799)
*
Start Application
#18
440
Substitution of Dial “#”
Substitution of Dial “
”
441
*
Travelling Class Override
Enter Code
#471
Change Code
#69 + Index Number + old Code + # + new Code + #
User Programming Mode
Voice Mail (VM)
#9876
Direct Transfer to Voice Mail
Volume Control - Beep
Volume Control - Ringing
#407 + Ext. Number
#6101
#6102
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Feature Access Codes
Switch a Call to the Desk Telephone
Table 4 Call Forward Procedure
Feature
Button Sequence
Call Forward Any Call - Internal and Incoming Line Calls:
Forwards any call, whether an internal call or incoming line call.
All Calls to an ext.
Press ext. button + #6011 (tone) + dial the dest. ext. no. (tone)
All Calls to outside
telephone no.
Press ext. button + #6011 (tone) + outside line access code + dest. telephone
no. + # (tone)
Busy to an ext.
Press ext. button + #6021 (tone) + dial the dest. ext. no. (tone)
Busy to outside
telephone no.
Press ext. button + #6021 (tone) + outside line access code + dest. telephone
no. + # (tone)
No Answer to an ext. Press ext. button + #6031 (tone) + dial the dest. ext. no. + timer (08~60) (tone)
No Answer to
outside telephone
no.
Press ext. button + #6031 (tone) + outside line access code + dest. telephone
no. + # (tone) + timer (08~60) (tone)
Busy No Answer to
an ext.
Press ext. button + #6041 + dial the dest. ext. no. (tone) + timer (08~60) (tone)
Busy No Answer to
outside telephone
+ timer (08~60) (tone)
no.
Press ext. button + #6041 + outside line access code + dest. telephone no. + #
Cancel
Press ext. button + #6051 (tone)
Call Forward - Incoming Line Calls:
Forward incoming line calls only.
All Calls to an ext.
Press ext. button + #6013 (tone) + dial the dest. ext. no. (tone)
All Calls to outside
telephone no.
Press ext. button + #6013 (tone) + outside line access code + dest. telephone
no. + # (tone)
Busy to an ext.
Press ext. button + #6023 (tone) + dial the dest. ext. no. (tone)
Busy to outside
telephone no.
Press ext. button + #6023 (tone) + outside line access code + dest. telephone
no. + # (tone)
No Answer to an ext. Press ext. button + #6033 + dial the dest. ext. no. (tone) + timer (08~60)
No Answer to
outside telephone
(tone) + timer (08~60)
no.
Press ext. button + #6033 + outside line access code + dest. telephone no. + #
Busy No Answer to
an ext.
Press ext. button + #6043 + dial the dest. ext. no. (tone) + timer (08~60) (tone)
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Feature Access Codes
Switch a Call to the Desk Telephone
Table 4 Call Forward Procedure (continued)
Feature
Button Sequence
Busy No Answer to
outside telephone
no.
Press ext. button + #6043 + outside line access code + dest. telephone no. + #
(tone) + timer (08~60) (tone)
Cancel
Press ext. button + #6053 (tone)
Call Forward Any Call - Set for Another Station:
Enables you to set call forwarding for another telephone within your telephone system. You will need
the other telephone’s CF pass code in order to do this. CF Pass Codes are created in system
programming.
Press ext. button + #6012 (tone) + dial the other telephone’s ext. no. + enter
All Calls to an ext.
other telephone’s CF pass code + # + dest. telephone no. (tone)
Press ext. button + #6012 (tone) + dial the other telephone’s ext. no. + enter
other telephone’s CF pass code + # + outside line access code + dest.
telephone no. + # (tone)
All Calls to outside
telephone no.
Press ext. button + #6022 (tone) + dial the other telephone’s ext. no. + enter
Busy to an ext.
other telephone’s CF pass code + # + dest. telephone no. (tone)
Press ext. button + #6022 (tone) + dial the other telephone’s ext. no. + enter
other telephone’s CF pass code + # + outside line access code + dest.
telephone no. + # (tone)
Busy to outside
telephone no.
Press ext. button + #6032 (tone) + dial the other telephone’s ext. no. + enter
No Answer to an ext. other telephone’s CF pass code (tone) + # + dest. telephone no. (tone) + timer
(08~60) (tone)
No Answer to
outside telephone
no.
Press ext. button + #6032 (tone) + dial the other telephone’s ext. no. + enter
other telephone’s CF pass code (tone) + # + outside line access code + dest.
telephone no. + # (tone) + timer (08~60) (tone)
Press ext. button + #6042 + dial the other telephone’s ext. no. + enter other
telephone’s CF pass code + # (tone) + dest. telephone no. (tone) + timer
(08~60) (tone)
Busy No Answer to
an ext.
Busy No Answer to
outside telephone
no.
Press ext. button + #6042 + dial the other telephone’s ext. no. + enter other
telephone’s CF pass code + # (tone) + outside line access code + dest.
telephone no. + # (tone) + timer (08~60) (tone)
Press ext. button + #6052 (tone) + dial the other telephone’s ext. no. + enter
other telephone’s CF pass code + # (tone)
Cancel
42
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Table 4 Call Forward Procedure (continued)
Feature
Button Sequence
Call Forward - Incoming Line Call - Set for Another Station:
Enables you to set forwarding of incoming line calls for another telephone within your telephone system
Press ext. button + #6014 (tone) + dial the other telephone’s ext. no. + enter
All Calls to an ext.
other telephone’s CF pass code + # (tone) + dest. telephone no. (tone)
Press ext. button + #6014 (tone) + dial the other telephone’s ext. no. + enter
other telephone’s CF pass code + # (tone) + outside line access code + dest.
telephone no. + # (tone)
All Calls to outside
telephone no.
Press ext. button + #6024 (tone) + dial the other telephone’s ext. no. + enter
Busy to an ext.
other telephone’s CF pass code + # (tone) + dest. telephone no. (tone)
Press ext. button + #6024 (tone) + dial the other telephone’s ext. no. + enter
other telephone’s CF pass code + # (tone) + outside line access code + dest.
telephone no. + # (tone)
Busy to outside
telephone no.
Press ext. button + #6034 (tone) + dial the other telephone’s ext. no. + enter
No Answer to an ext. other telephone’s CF pass code + # (tone) + dest. telephone no. (tone) + timer
(08~60)
No Answer to
outside telephone
no.
Press ext. button + #6034 (tone) + dial the other telephone’s ext. no. + enter
other telephone’s CF pass code + # (tone) + outside line access code + dest.
telephone no. + # (tone) + timer (08~60) (tone)
Press ext. button + #6044 (tone) + dial the other telephone’s ext. no. + enter
other telephone’s CF pass code + # (tone) + dest. telephone no. (tone) + timer
(08~60) (tone)
Busy No Answer to
an ext.
Busy No Answer to
outside telephone
no.
Press ext. button + #6044 (tone) + dial the other telephone’s ext. no. + enter
other telephone’s CF pass code + # (tone) + outside line access code + dest.
telephone no. + # (tone) + timer (08~60) (tone)
Press ext. button + #6054 (tone) + dial the other telephone’s ext. no. + enter
other telephone’s CF pass code + # (tone)
Cancel
Change Call Forward Pass Code:
Your telephone must be enabled in programming to have the ability to change pass codes.
Press ext. button + #670 (tone) + dial the dest. ext. no. (tone) + old pass code +
# (tone) + new pass code (tone) + #
Change Pass Code
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Feature Access Codes
Switch a Call to the Desk Telephone
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Troubleshooting
and Specifications
5
This chapter covers these topics:
•
•
•
•
•
•
•
•
Troubleshooting
Simultaneous conversation channels
Range and performance
Radio interference
Telephone line problems
More than one cordless telephone
Privacy
Specifications
Troubleshooting
If your cordless telephone is not performing to your expectations, try the suggestions
in Table 5. If you are still unable to resolve the problem, contact your telephone
System Administrator.
Important! Do not attempt to service this unit yourself. All service must be done by
qualified service personnel.
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Troubleshooting and Specifications
Troubleshooting
Table 5 Troubleshooting Suggestions
Condition
Suggestion
•
Make sure the AC adapter is plugged into the charging
unit and wall outlet.
•
•
Make sure handset is properly seated in charging unit.
CHARGE LED does not light when
handset is placed on charging unit.
Make sure the battery pack is properly placed in the
handset.
•
Make sure that the charging contacts on the handset
and charging unit are clean.
•
•
•
•
•
Make sure that the base unit antenna is fully vertical.
Move closer to the base unit.
Conversation is interrupted frequently.
Check for low battery warning.
Move closer to the base unit.
Warning tone and NO SERVICE
message.
Make sure the AC adapter is plugged into the base unit
and wall outlet.
•
The battery pack may be weak. Charge the battery pack
for five~six hours.
•
•
•
•
Make sure the base unit antenna is fully vertical.
The handset may be too far away from the base unit.
The ringer may be set to Off.
Handset doesn’t ring.
Make sure the AC adapter is plugged into the base unit
and wall outlet.
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Troubleshooting and Specifications
Troubleshooting
Low Battery
Your cordless telephone comes equipped with one rechargeable battery:
•
DKT2204-CT: BT2499 battery that provides six hours of talk and four days of
standby time (fully charged).
•
DKT2304-CT: BT930 battery that provides seven hours of talk and five days of
standby time (fully charged).
A “fast charge” in the handset and a “trickle charge” in the charging unit enables the
extended talk and standby times.
When the battery is low, the Battery icon displays on
the LCD (shown right) and the handset beeps. Low
battery symptoms are:
•
On a call
•
•
All buttons and functions operate
Handset beeps once every three seconds
Note To continue your call, you must replace the battery pack within 20 seconds.
In standby mode
•
•
•
•
•
None of the buttons operate
LCD messages are cleared
Handset beeps every 15 seconds for three minutes
To restore your battery capacity, return the handset to the charging unit for charging or
replace the handset battery with a charged one. If the handset is on the charging unit
for one minute, battery low condition is cancelled. The Battery icon is turned Off and
battery low tone stops.
For more information on installing and charging the battery, see Step 8: “Install
Handset Battery Pack” on page 23.
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Troubleshooting and Specifications
Troubleshooting
Cleaning Charging Unit Contacts
To maintain a good charge, it is important to clean all
charging contacts on the handset, spare battery pack
(DKT2204-CT only) and charging unit about once a
month (shown right). Use a pencil eraser or a soft dry
cloth. Do not use any liquids or solvents.
DKT2204-CT Charging
Unit (pictured)
Charging Spare Battery Packs (DKT2204-CT only)
The charging unit of your cordless telephone is equipped to charge the spare battery
pack with or without the handset in the front slot.
1. Slide the spare battery pack into the second slot in the
charging unit until the retaining clip snaps over the top of
the pack.
2. Make sure the BATT CHARGE indicator lights. If the
BATT CHARGE indicator doesn’t light, check to see that
the AC adapter is plugged in, and that the battery pack is
making good contact with the unit’s charging contacts.
Note Charge the battery pack without interruption for 12~15
hours.
3. When charging is complete, press out on the latch and
remove the battery pack for use. Or, if you don’t need the
battery pack immediately, leave it in the charging compartment. It will not
overcharge.
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Troubleshooting and Specifications
Simultaneous Conversation Channels
Simultaneous Conversation Channels
DKT2204-CT
The DKT2204-CT cordless digital telephone has 10 operating channels available.
A common misconception is that this limits a customer to 10 cordless telephones. This
is not the case. Each cordless digital telephone can operate on any of the 10 channels.
When you turn on a cordless digital telephone, the telephone selects an available
channel within its’ range. In a given cordless range, 10 simultaneous calls can be
made. In most businesses, it is unlikely that all 10 channels will be in use at the same
time. Typically 20 to 30 telephones can share the 10 channels.
Another factor is the distribution of the telephones in a facility. If your cordless digital
telephones are disbursed throughout a facility, there should not be contention for
channels. If there are more than 10 cordless digital telephones in one area and 10 users
th
are using their cordless telephones, an 11 user would not be able to connect at that
time.
DKT2304-CT
The DKT2304-CT cordless handset has 30 operating channels available. A common
misconception is that this limits a customer to 30 handsets. This is not the case. Each
handset can operate on any of the 30 channels because each one selects an available
channel within its range. In a given range, 30 simultaneous calls can be made.
Another factor is the distribution of the telephones in a facility. If your handsets are
disbursed throughout a facility, there should not be contention for all channels. If there
st
are more than 30 in one area and 30 users are using their handsets, the 31 user would
not be able to get dial tone.
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Troubleshooting and Specifications
Range and Performance
Range and Performance
The DKT2204-CT operates up to 1.1 miles and the DKT2304-CT .7 miles from its
base in a completely unrestricted test environment. Typically, ranges of 300 to 400
feet are possible, depending on the building structure in which it is used. For optimum
range and performance from your handset, try the following:
•
Place the base units at least three to six feet away from the DKT; three feet from
metal structures; and six feet from computers, fax machines or other electronic
equipment.
•
•
•
•
•
•
Use an AC outlet not associated with computer or electromagnetic equipment.
Wherever possible, put the base unit in the middle of the coverage area.
Mount the base unit high in the room for maximum range.
If you have two to three cordless telephones, put them 12 feet apart.
If you have four to 10 cordless telephones, put them 20 feet apart.
If you want to use more than one cordless telephone in your office, they must
operate on different channels. Press the Channel (DKT2204-CT)/CH (DKT2304-
CT) button on the handset to select a channel that provides the clearest
communication.
Radio Interference
Radio interference occasionally interrupts conversations, which does not mean that
your unit is defective. Move to a different location while you are talking. If the
interference continues, move the base unit. If there is still interference, contact your
System Administrator.
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Troubleshooting and Specifications
Telephone Line Problems
Telephone Line Problems
The FCC and IC have granted the telephone company the right to disconnect service
in the event that your telephone causes problems on the telephone line. Also, the
telephone company may make changes in facilities and services which may affect the
operation of your unit. However, your telephone company must give adequate notice
in writing prior to such actions to allow you time for making necessary arrangements
to continue uninterrupted service.
If you are having trouble with your telephone service, you must first disconnect your
telephone to determine if it is the cause of your problem. If you determine that it is the
cause, you must leave it disconnected until the trouble has been corrected.
Privacy
Cordless telephones are radio devices. Communications between the handset and base
unit of your cordless telephone are accomplished by means of radio waves which are
broadcast over the open airways. Because of the inherent physical properties of radio
waves, your communications can be received by radio receiving devices other than
your own cordless telephone unit. Consequently, any communications using your
cordless telephone may not be private.
DKT Mode
When a Toshiba Digital Telephone is connected to the Base of a cordless handset, the
cordless telephone LCD will display “DKT Mode” whenever the digital telephone is
in use.
Important! If the cordless telephone is in a stand-alone configuration and its LCD
displays “DKT Mode” the Off-hook Preference assignment in Program
204-13 is probably not set correctly; the Off-hook Preference of all
cordless telephones must be set to “Ringing” or “No Preference.”
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Troubleshooting and Specifications
Specifications
Specifications
For frequencies, power requirements, weight and size specifications, see Table 6.
Table 6 Specifications
Feature
General
DKT2204-CT
DKT2304-CT
Frequency Control
Modulation
Phase Lock Loop
Spread Spectrum
Digital
Operating Temperature
Base Unit
0° to 50° C (+32° F to + 122°F)
Receive/Transmit Frequency
Power Requirements
902~928 MHz
10VDC from supplied AC adapter
Width – 4.25 inches
Depth – 7.5 inches
Height – 2.25 inches
Width – 4.25 inches
Depth – 7 5/8 inches
Height – 2.25 inches
Size
Weight
Approximately 15.4 oz.
Approximately 13.7 oz.
Handset
Receive/Transmit Frequency
902~928 MHz
905~925 MHz (30 channels)
Ni-MH Battery Pack
Nickel-cadmium battery pack
(BT2499)
NI-MH Battery Pack (BT2499A)
Power Requirements
Size
Width – 2 1/5. inches
Depth – 1 2/3 inches
Height – 8 2/3 inches with
antenna
Width – 2. inches
Depth – 1.25 inches
Height – 5.5 inches without
antenna
Weight
Battery
Approximately 8.8 oz. with battery Approximately 5.2 oz. with battery
Capacity – 800 mAh, 3.6V
Capacity – 800 mAh, 3.6V
Talk Mode – 6 hours (typical)
Standby Mode – 4 days (typical)
Talk Mode – 7 hours (typical)
Standby Mode – 5 days (typical)
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Index
A
AC adapter, 18
C
access codes, 37
account codes, 37
advisory messaging, 39
answering calls, 31
applications, 3
attach belt clip, 25
attendant console, 37
automatic
hold, 31
park, 38
pickup, 38
busy redial, 37
callback cancel, 37
B
base unit, 9, 18
antenna, 23
battery, 10, 15
charging, 24
do not disturb, 38
door lock
control, 39
door phone
install in handset, 23
low, 47
removing and charging, 24
warnings, 15
calling, 39
belt clip, 25
benefits, 3
buttons, 6
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Index
E ~ S
mute, 6, 8, 28
E
emergency call, 39
F
feature access codes, 29, 37
features, 2
flash, 39
H
handset, 4, 27
controls, 27
access codes, 39
mute button, 28
ringer mute, 28
ringer off slide switch, 29
ringer tone and volume, 28
vibrate mode, 28
volume, 27
paging
access codes, 39
privacy, 51
hold, 6, 8
I
private network access, 39
installation instructions, 13
installing optional headset, 24
range, 50
L
language changes, 39
LCD display, 9
LCR dialing out, 39
S
M
select location, 16
simultaneous conversation channels, 49
specifications, 52
making calls, 30
memory, 29
message
retrieve, 32
waiting, 39
message waiting, 3, 9
messaging
speed dial
access codes, 40
spread spectrum technology, 2
standard parts, 11
advisory, 39
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Index
T ~ W
start application, 40
switching calls between desk/cordless, 35
T
telephone line problems, 51
transfer calls, 6, 8, 32
travelling class override, 40
troubleshooting, 45
U
user programming, 40
V
voice mail
access codes, 40
conference, 34
volume control, 40
W
wall installation
charging unit wall mounting, 21
direct wall mounting, 20
standard wall plate mounting, 19
Strata CIX and CTX DKT2204-CT/DKT2304-CT Cordless Digital Telephones 07/06
55
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