Telecommunication Systems Division
TM
Integrated Wireless Handset
User Guide
May 1999
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Contents
Introduction
Organization...................................................................................................................... vii
Conventions ..................................................................................................................... viii
Related Documents ..............................................................................................................x
Chapter 1 – The Grand Tour
Handset ................................................................................................................................2
Buttons .................................................................................................................................5
Fixed .................................................................................................................................5
Flexible .............................................................................................................................5
Line...................................................................................................................................5
Directory Number [DN] ...................................................................................................5
Primary Directory Number [PDN] ...................................................................................5
Secondary Directory Number [SDN] ...............................................................................6
Phantom Directory Number [PhDN]................................................................................6
Liquid Crystal Display.........................................................................................................6
Volume Controls..................................................................................................................6
Charger Base........................................................................................................................7
Battery..................................................................................................................................8
Chapter 2 – Installation
Step 1: Select Location .....................................................................................................11
Step 2: Charge Batteries for First Time ............................................................................12
Step 3: Verify Call Ringing Patterns.................................................................................13
Step 4: Verify System/Handset IDs ..................................................................................13
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Contents
Chapter 3 - Handset Operation
Chapter 3 – Handset Operation
Powering On and Off.........................................................................................................15
Making Calls......................................................................................................................16
Receiving Calls..................................................................................................................16
Menu Options.....................................................................................................................17
Auto Answer (7 + FCN) .................................................................................................18
Change Idle Message (13 + FCN) ..................................................................................18
Click Volume (4 + FCN)................................................................................................19
Delete Last Number Dialed (12 + FCN) ........................................................................20
Display Contrast (8 + FCN)............................................................................................20
Display Test Option (9 + FCN) ......................................................................................21
Ringer Type (2 + FCN) ..................................................................................................21
Ringer Volume (3 + FCN)..............................................................................................22
Time Format (6 + FCN)..................................................................................................22
Using the Hookswitch........................................................................................................23
Adjusting Volume..............................................................................................................23
Mute ...................................................................................................................................24
Lock/Unlock the Dial Pad..................................................................................................24
Speed Dial..........................................................................................................................25
Chapter 4 – Digital Features
Account Code Calls ...........................................................................................................32
Forced Account Codes....................................................................................................32
Voluntary Account Codes...............................................................................................32
Verified Account Codes .................................................................................................33
Emergency Override of Forced Account Code Dialing .................................................33
Attendant Console Calling.................................................................................................34
Automatic Busy Redial (ABR) ..........................................................................................34
Automatic Callback (ACB)................................................................................................35
Automatic Hold..................................................................................................................37
Call Forward (CF)..............................................................................................................38
Call Forward Modes .......................................................................................................38
Using Call Forward Buttons...........................................................................................39
Using Access Codes .......................................................................................................39
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Contents
Chapter 4 - Digital Features
Call Forward–All Calls...................................................................................................40
Call Forward–Busy.........................................................................................................40
Call Forward–No Answer...............................................................................................41
Call Forward–Busy/No Answer .....................................................................................43
Call Forward–Fixed........................................................................................................44
Call Forward–External....................................................................................................44
Call Hold............................................................................................................................46
Call Park Orbits..................................................................................................................46
Call Pickup.........................................................................................................................49
Call Waiting.......................................................................................................................52
Caller ID.............................................................................................................................52
Conference Calls................................................................................................................53
Direct Inward System Access (DISA) ...............................................................................53
Do Not Disturb...................................................................................................................55
Door Lock ..........................................................................................................................55
Door Phones.......................................................................................................................55
DTMF Tones......................................................................................................................56
ISDN Calling .....................................................................................................................56
Message Waiting................................................................................................................57
Override Calls ....................................................................................................................59
Executive Override.........................................................................................................60
Privacy Override.............................................................................................................61
Toll Restriction Override................................................................................................61
Paging Announcements .....................................................................................................62
All Call Page...................................................................................................................62
Release and Answer...........................................................................................................62
Saved Number Redial ........................................................................................................63
Speed Dial..........................................................................................................................64
Tone/Pulse Dialing.............................................................................................................66
Two CO Line Connection (Tandem) .................................................................................66
Transferring Calls ..............................................................................................................69
Transferring with Camp-on ............................................................................................69
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Contents
Chapter 5 - Standard Features
Toshiba Voice Mail Integration.........................................................................................70
Voice Mail Identification Code ......................................................................................70
Message Retrieval...........................................................................................................71
Call Forward to Voice Systems......................................................................................72
Chapter 5 – Standard Features
Account Code Calls ...........................................................................................................76
Forced Account Codes....................................................................................................76
Voluntary Account Codes...............................................................................................76
Verified Account Codes .................................................................................................77
Emergency Override of Forced Account Code Dialing .................................................77
Attendant Console Calling.................................................................................................78
Automatic Busy Redial......................................................................................................78
Automatic Callback (ACB)................................................................................................79
Call Forward ......................................................................................................................80
Call Forward Modes .......................................................................................................81
Call Forward–All Calls...................................................................................................82
Call Forward–Busy.........................................................................................................82
Call Forward–No Answer...............................................................................................83
Call Forward–Busy/No Answer .....................................................................................84
Call Forward–External....................................................................................................85
Call Hold............................................................................................................................86
Call Park Orbits..................................................................................................................87
Call Pickup.........................................................................................................................89
CO Line Queuing...............................................................................................................91
Conference Calls................................................................................................................92
CO Line Connection (Tandem) .........................................................................................93
Direct Inward System Access (DISA) ...............................................................................93
Door Phones.......................................................................................................................96
Emergency Ringdown........................................................................................................96
ISDN Calling .....................................................................................................................97
Message Waiting................................................................................................................97
Override Calls ....................................................................................................................98
Executive Override.........................................................................................................99
Paging Announcements ...................................................................................................100
iv
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Contents
Chapter 5 - Standard Features
Repeat Last Number Dialed.............................................................................................100
Speed Dial........................................................................................................................100
Transferring Calls ............................................................................................................101
Transferring with Camp-on ..........................................................................................101
Toshiba Voice Mail Integration.......................................................................................102
Call Forward to Voice Systems....................................................................................102
Voice Mail Identification Code ....................................................................................103
Message Retrieval.........................................................................................................104
Appendix
Handset Specifications.....................................................................................................106
Troubleshooting ...............................................................................................................107
Access Codes ...................................................................................................................109
CO Line Access Codes.................................................................................................109
Feature Codes ...............................................................................................................110
Paging Access Codes....................................................................................................112
Index.....................................................................................................................................113
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Contents
Chapter 5 - Standard Features
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Introduction
This guide describes the features and operation of the Strata AirLink™ Integrated
Wireless handset in Strata DK systems and many non-Toshiba systems. The Strata DK
systems that support the handset are:
♦
♦
♦
DK16e/DK16
DK40i/DK40
DK424/DK280 (Release 3.0 or higher)
If you have a non-Toshiba system, see your System Administrator for more
information.
Organization
♦
Chapter 1 – The Grand Tour describes the features associated with the wireless
handset and includes buttons and icons, Charger Base and its Light Emitting
Diodes (LEDs), and tips for increasing battery life.
♦
♦
Chapter 2 – Installation covers selecting the right location for your handset,
charging the batteries, and verifying the IDs of the handset.
Chapter 3 – Handset Operation describes handset features, including changing
the idle message, speed dial calling by number or name, and using feature access
codes.
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Introduction
Conventions
€
€
€
Chapter 4 – Digital Features describes how the system features work with your
handset, such as Call Forward, Message Waiting, and Paging.
Chapter 5 – Standard Features describes how the system features work with
your handset in the standard interface wireless system.
Appendix contains handset specifications, troubleshooting techniques, and
feature access codes.
Conventions
Convention
Description
Elaborates specific items or references other
information. Within some tables, general notes apply
to the entire table and numbered notes apply to
specific items.
Note
Calls attention to important instructions or
information.
Important!
CAUTION!
Advises you that hardware, software applications, or
data could be damaged if the instructions are not
followed closely.
Alerts you when the given task could cause personal
injury or death
WARNING!
[DN]
Represents any Directory Number button, also known
as an extension or intercom number.
Represents any Primary Directory Number button (the
extension number for the telephone).
[PDN]
Represents any Secondary appearance of a PDN. A
PDN which appears on another telephone is
considered an SDN.
[SDN]
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Introduction
Conventions
Convention
Description
Represents any Phantom Directory Number button (an
additional DN).
[PhDN]
Represents the pre-programmed digital handset
buttons 4~9. This is not applicable to the analog
handset.
[B]
$ULDO#%ROG
Courier
“Type”
Represents telephone buttons.
Shows a computer keyboard entry or screen display.
Indicates entry of a string of text.
Indicates entry of a single key. For example: Type
progthen press Enter.
“Press”
Plus (+)
Tilde (~)
Shows a multiple PC keyboard or phone button entry.
Entries without spaces between them show a
simultaneous entry. Example: Esc + Enter. Entries
with spaces between them show a sequential entry.
Example: # + 5.
Means “through.” Example: 350 ~ 640 Hz frequency
range.
➤
Denotes the step in a one-step procedure.
Denotes a procedure.
➤
Grey words within the printed text denote cross-
references. In the electronic version of this document
(Strata DK Library CD-ROM or FYI Internet
See Figure 10
download), cross-references appear in blue hypertext.
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Introduction
Related Documents
Action/Response Table
1. Actions you perform
appear in this
The immediate response to the action performed
appears in this column. Addtional notes and
comments are also included.
column. They can
consist of either a
single step or a series
of numbered steps.
2. When the action you
perform results in a
screen, menu, dialog
box, etc., the example
to the right displays.
Related Documents
Some documents listed here may appear in different versions on the CD-ROM, FYI,
or in print. To compare and find the most current version, check the document title
page.
You can find additional information about the Strata AirLink wireless handset and
Strata DK systems in the following documents:
♦
♦
♦
Strata AirLink Integrated Wireless Handset Quick Reference Guide
Strata DK Feature Description Manual
Strata DK Installation and Maintenance Manual – Chapter 16 (Strata AirLink
Systems)
For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all Strata
DK and Strata AirLink documentation and enables you to view, print, and download
current publications.
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1
The Grand Tour
Your Strata AirLink Integrated Wireless handset brings mobility and productivity to
the office environment. Greater call access cuts down on “telephone tag” delays,
and its compact design makes it easy to take with you.
The wireless handset provides reliability, long life, and outstanding performance. It
has unsurpassed range, clarity, and fully secured communications using proprietary
voice scrambling technology. It operates in the range of 1.9 GHz Unlicensed
Personal Communication Service (UPCS) and represents state-of-the-art design and
engineering.
It has the following features:
€
€
€
12 handset volume adjustments (plus silent), 8 ring levels, and a lockable dial
pad
Access to eight separate telephone systems, enabling movement from building
to building, system to system
70 internal Speed Dial (SD) memory locations with maximums of 8 characters
for names and 30 characters for numbers, so that you can SD by name or code
If your wireless system interfaces to a Strata DK system, you can easily access
many system features, such as Call Forwarding, Call Pickup, and Redial by using
)/6+ or )&1 + pre-programmed buttons 4~9.
See Chapter 3 – Handset Operation on Page 15, Chapter 4 – Digital Features on
Page 31, and Chapter 5 – Standard Features on Page 75 for more information.
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The Grand Tour
Handset
Handset
Your wireless handset (shown
at right) stores up to eight
system and handset IDs that are
configured by your System
Administrator.
Idle Message
Date
The handset has a two-line
Liquid Crystal Display (LCD)
that shows alphanumeric
information, including the idle
message, date, call duration,
icons and specific call activity.
Time/Call Duration
Icon Display Area
Volume/Scroll Buttons
PWR
END
CALL
Table 1 briefly describes the
functions of the LCD fields,
icons, and the fixed buttons.
Scroll/Lock Buttons
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The Grand Tour
Handset
Table 1 LCD Fields, Fixed Buttons, and Icons Descriptions
Handset
Description
Idle Message Area
Date
Displays an idle message.
Displays the current date.
LCD Fields
Time/Call Duration
Displays the call duration and current time.
Displays icons that represent different battery and
handset conditions.
Icon Display Area
3:5
Turns the power On and Off.
)/6+
Performs hookflash functions in analog systems only.
Activates the handset menu options and enables
features with the use of other buttons; for example,
Call Forward, Transfer, Speed Dial, and Conference.
)&1
Increases listening volume and scrolls forward through
menu options.
▲
Decreases listening volume and scrolls backward
through menu options.
▼
Fixed
Buttons
Stores Speed Dial numbers/names and the idle
message.
672
5&/
Recalls numbers stored in memory.
$%&
&$//
Toggles handset between alpha and numeric modes.
Places the handset off-hook to enable calling.
Places the handset on-hook and exits from 5&/,
(1'
&/5
)&1, 672, and $%& modes.
Erases one or more digits in the display.
Å
Scrolls backwards through the Speed Dial list.
-
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The Grand Tour
Handset
Table 1 LCD Fields, Fixed Buttons, and Icons Descriptions (continued)
Handset
Description
Scrolls forward through the Speed Dial list and locks/
unlocks the dial pad.
&Æ
Fixed
Buttons
(continued)
1
1
1
)&1+4
)&1+5
)&1+6
Places calls on Hold.
Conferences or transfers calls.
Retrieves messages.
Indicates off-hook or ringing.
Indicates battery strength—one bar is low and four is
high.
Indicates the currently configured ring volume.
Indicates the alpha mode—for entering displayed
letters in memory.
ABC
Icons
Indicates signal strength—one bar is low and four is
high.
1
Indicates a message waiting.
1
Indicates that your handset is forwarded.
1. Available in Strata DK systems only.
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The Grand Tour
Buttons
Buttons
If your handset interfaces to the Strata DK telephone system using a digital port, the
handset buttons have special capabilities as discussed in the following paragraphs. If
it does not or you are interfaced to a non-Toshiba system, the handset does not have
these capabilities.
Fixed
The handset buttons, 1~3, are fixed as Hold (FCN + 1), Conference/Transfer (FCN
+ 2), and Message Waiting (FCN + 3).
Flexible
The handset buttons, 4~9, are assigned in programming to system features by the
System Administrator. The buttons can also be used as [DNs], [PhDNs], and
[SDNs] or CO lines.
Line
In Strata DK systems, line buttons enable you to directly access outside Central
Office (CO) lines. You can have a handset flexible button (4~9) assigned as /LQH. If
your handset does not have /LQH, and you want to access outside CO lines, use the
access codes listed in Table 9 on Page 109.
Directory Number [DN]
The [DN] buttons consist of [PDNs], [SDNs], and [PhDNs] that are your extension
or intercom number. You can have multiple [DN] buttons on your handset, including
[DNs] belonging to a secondary handset [SDNs].
Primary Directory Number [PDN]
You can have up to four [PDNs] and set the Call Forward and Voice Mail ID
(VMID) code on [PDNs].
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The Grand Tour
Liquid Crystal Display
Secondary Directory Number [SDN]
The [PDN] of another extension that appears on your handset is an [SDN]. You
cannot set Call Forward or a VMID code for [SDNs] on your handset.
Phantom Directory Number [PhDN]
You can have up to four [PhDNs] dedicated to a station or shared by a group of
stations (for example, as a common telephone number for an entire department).
You can only set the Call Forward and VMID code for [PhDNs] that are owned by
your handset. You can have a separate Message Waiting button and mailbox for up
to four [PhDNs] on your handset.
Liquid Crystal Display
The 18-character LCD gives you essential call information,
handset status, and the current time. When you are on a call,
it gives you up-to-the-minute call-duration time. All
displays are updated automatically as call processing
C F - A 2 0 1
J A N 0 1 T U E
1 2 : 1 5
proceeds or handset status changes.
Volume Controls
Your handset has volume increase (▲) and decrease ( ▼) buttons for controlling the
ring and button (“key click”) volume levels. See “Click Volume (4 + FCN)”on Page
19 and “Ringer Volume (3 + FCN)”on Page 22 for more information.
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The Grand Tour
Charger Base
Charger Base
The handset comes with a Charger
Base (shown at right) that has front and
rear slots.
The front slot functions as a cradle for
the handset and a charger for the
handset battery. It provides rapid
charging only.
Battery LED
Handset LED
The rear slot is for a spare battery and
automatically discharges when it
detects that discharging is necessary.
2959
The LEDs indicate battery charging
status. The LEDs flash and use the colors red, green, and amber to indicate different
conditions (shown in Table 2). See “Troubleshooting”on Page 107 for more
information.
Table 2 LED Indicators
Color
State
Description
Steady
Rapid charging.
Red
Internal battery fault. Try charging the battery again. If
the problem persists, replace it.
Flashing
Steady
Battery is charged.
Green
Flashing
Battery is charged, but check standby/talk time.
Charger is evaluating the battery status or waiting for
the battery to finish charging.
Steady
Amber
Flashing
Short circuit or over-discharged battery.
Battery is discharging.
Amber/Green
Alternate Flashing
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The Grand Tour
Battery
Battery
The handset uses one Nickel Metal Hydride (NiMH) battery. When fully charged it
provides up to 4 hours of talk and 40 hours of standby time.
➤ To charge the battery
i
Return the handset to the Charger Base.
Important! The battery must charge for two continuous hours to operate
properly.
➤ To discharge the handset or spare battery
1. Insert the spare
If the LED alternates between green and amber,
battery in the rear slot leave the battery in the Charger Base to complete
of the Charger Base
discharging.
After the discharge cycle completes, the LED
changes to steady red which indicates rapid
charging is in progress.
...or the handset with
its battery in the front
slot.
2. When the LED
changes to steady
green, remove the
spare battery and
handset from the
Charger Base.
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The Grand Tour
Battery
Removing and Re-installing the Battery
CAUTION! If you have to remove the battery, turn off the power first. This
saves your menu changes and Speed Dial (SD) additions since the
last time you turned on the power.
➤ To remove the battery
1. Press the battery release in the direction
of the arrow (shown at right).
2. Lift out the battery.
3019
Battery Release
➤ To re-install the battery
Handset without Battery
1. Fit the battery notches into the base
of the handset (shown at right).
2. Snap the upper part of the battery into
the handset.
Handset Battery
X
X
X
X
3020
Notches
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The Grand Tour
Battery
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2
Installation
This chapter describes installation procedures and how to charge the handset
batteries.
Important! The Strata AirLink Wireless System must be programmed before the
handset operates.
Step 1: Select Location
1. Select a location for your handset and Charger Base. Avoid excessive heat or
humidity.
2. Place the handset and charger on a desk or tabletop near a standard 120V AC
outlet.
3. Keep the handset away from sources of electrical noise (motors, fluorescent
lighting, etc.)
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Installation
Battery
Step 2: Charge Batteries for First Time
1. Remove the handset carrying case, if it has
one.
2. Make sure the power is off.
FCN
ABC
FLSH
RCL
PWR
3. Insert the handset (battery in it) in the front
slot of the charger (shown at upper right).
O
ST
CLR
END
CALL
1
3DEF
6MNO
WXYZ
ABC
JKL
2
I
5
GH
4
The Handset LED changes to amber and
then to red, indicating rapid charging.
9
TUV
8
7PQRS
#
ª
*
0
Note If you place a fully charged battery in
the charger, it detects the full charge
and cancels rapid charging. The
Handset LED changes to amber, red,
and then green.
3911
4. If you have a spare battery, insert it in the
Handset LED
rear slot of the handset charger (shown at
lower right).
The Battery LED changes to amber while
waiting for the handset to finish charging
or alternates between green and amber,
indicating discharge is in progress.
5. Remove the handset or spare battery when
the LEDs change to a steady green.
The steady green LED indicates a fully
charged battery. The charger switches to a
“trickle charge” until you remove the
handset or spare battery.
3912
Battery LED
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Installation
Battery
Important! Do not use the battery before it has completed the rapid charge cycle,
even if the handset battery icon displays full strength. The battery
must charge for two continuous hours. Reduced talk/standby time
result under these conditions.
Step 3: Verify Call Ringing Patterns
Your handset ringing pattern is set in system programming. Some systems use the
internal call ring pattern for incoming outside calls – one second on, three seconds
off. A distinct outside call ring pattern is available – 0.4 seconds on, 0.2 seconds off,
0.4 seconds on, three seconds off.
Step 4: Verify System/Handset IDs
Your System Administrator programs one or more system IDs into your handset.
This enables you to roam or handoff calls in one or more telephone systems. See
your System Administrator to program additional system IDs into your handset.
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Installation
Battery
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3
Handset Operation
This chapter describes handset operation, including powering on and off, menu
functionality, and SD. Your handset can be configured for digital or standard
operation. See Chapter 4 - Digital Features and Chapter 5 - Standard Features for
features specific to each handset.
Powering On and Off
i
Press 3:5 (toggles
on or off).
The handset beeps.
T O S H I B A
_ 1 _ D E C _ 9 8
1 2 : 1 5
Note Strata DK system time appears shortly after
the handset is first powered on.
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Handset Operation
Making Calls
Making Calls
You can make calls outside the telephone system by dialing direct or using CO Line
Access Codes. See “CO Line Access Codes”on Page 109 for more information.
➤ To make an internal call
i
Enter a telephone
number and press
&$//
C A L L I N G
0 0 0 1 5
If the called number is
forwarded, this displays:
C A L L F O R W
A R D T O
0 0 0 2 5
Then, the Call Forward
destination number [210]
displays.
T A L K T O
2 1 0
0 0 0 2 5
...or press &$// first You hear dial tone and your call is connected.
and the telephone
number.
Receiving Calls
i
Press &$//.
The call connects.
Note Auto Answer mode connects to a call without
pressing &$//.
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Handset Operation
Menu Options
Menu Options
The handset must be idle to use its own menu. Table 2 describes each option.
➤ To access menu options
1. Press )&1 + ▲
The LCD scrolls backward through menu options
13~1.
...or )&1 + ▼.
It scrolls forward through menu options 1~13 .
2. Press )&1 again
when the desired
option displays.
Important! You must turn the power off first or all
menu changes, except to the idle
message, are lost if you remove the
handset battery.
Table 3
Menu Options
Press
Option
Sets Ringer Type
5#.#)&1
6#.#)&1
7#.#)&1
9#.#)&1
:#.#)&1
;#.#)&1
<#.#)&1
44#.#)&1
45#.#)&1
46#.#)&1
Sets Ringer Volume
Adjusts Button Beep Volume
Sets Time Format
Turns Auto Answer On/Off
Sets Display Contrast
Tests Icon Display
Deletes All SD Numbers
Deletes Last Number Dialed
Changes Idle Message
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Handset Operation
Menu Options
Auto Answer (: )&1)
+
1. Press )&1 + ▼
A U T O
A N S W E R
(seven times)
...or : + )&1.
f n : 0 7
2. Press )&1 to toggle
Note When a call comes in,
you only hear a
A U T O A N S R
O N
on
“click,” similar to the
click you hear when
you press a button.
f n : 0 7
...or toggle off.
A U T O A N S R
O F F
f n : 0 7
3. Press (1'.
Clears the display and saves the last selected value.
Change Idle Message (46 )&1,
+
Important! Do not use the full 18 characters because the date displays also.
1. Press )&1 + ▼ (13
C H A N G E
I D L E M S G
times)
...or 46 + )&1.
f n : 1 3
2. Press )&1#again.
The handset changes to
alpha mode and displays the
“ABC” icon. The current
message displays.
f n : 1 3
A B C
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Handset Operation
Menu Options
3. Press the characters
or numbers for a new
message.
See Table 4 for more information.
4. Press 672 + (1'.
The new idle message is stored in memory.
Table 4
Special Characters
Press
Result
1
1
2
2
2
2
7
7
9
1
–
A
B
C
2
S
7
9
Å
*
-
&Æ
space
zero
0
Click Volume (7 )&1,
+
1. Press )&1 + ▼(four
K E Y C L I C K
V O L U M E
times)
...or 7 + )&1.
f n : 0 4
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Handset Operation
Menu Options
2. Press )&1#again.
You hear levels of beeper
volume or this displays:
K E Y C L I C K
S I L E N T
f n : 0 4
Note Your choices are
VOL1~3 and silent.
3. Press (1'.
Clears the display and saves the last selected value.
Delete Last Number Dialed (45 )&1)
+
1. Press )&1 and ▼
D E L L A S T
(12 times)
#
D I A L E D
...or 45 + )&1.
f n : 1 2
2. Press )&1 again.
P R E S S F C N
T O D E L E T E
f n : 1 2
3. Press )&1 once
If you confirm, the Last Dialed Number (LDN) is
deleted.
more to confirm
...or (1' to cancel.
Returns you to the idle message.
4. Press (1'.
Clears the display and returns you to the idle
message.
Display Contrast (; )&1,
+
1. Press )&1 + ▼
D I S P L A Y
C O N T R A S T
(eight times)
...or ; + )&1.
f n : 0 8
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Handset Operation
Menu Options
2. Press )&1 until the
contrast that you
There are seven types of
contrast available.
C O N T R A S T
T Y P E
3
want is visible.
f n : 0 8
3. Press (1'.
Clears the display and saves the last selected value.
Display Test Option (< )&1,
+
1. Press )&1 + ▼(nine
D I S P T E S T
O P T I O N
times)
...or < + )&1.
f n : 0 9
2. Press )&1 again to
When the test is off, this
toggle the test on and displays:
P R E S S F C N
F O R T E S T
off.
When the test is on, all icons
display and the
f n : 0 9
alphanumeric area fills with
boxes.
3. Press (1'.
Clears the display and saves the last selected value.
Ringer Type (5 )&1,
+
1. Press )&1 + ▼
R I N G T Y P E
O P T I O N
(twice)
...or 5 + )&1.
f n : 0 2
2. Press )&1 again.
You hear the chosen ringer type (1~8).
3. Press (1'.
Clears the display and saves the last selected value.
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Handset Operation
Menu Options
Ringer Volume (6 )&1,
+
1. Press )&1 + ▼
R I N G E R
V O L U M E
(three times)
...or 6 + )&1.
f n : 0 3
2. Press )&1 again.
You hear levels of ringer or
this displays:
R I N G E R
S I L E N T
f n : 0 3
3. Press (1'.
Clears the display and saves the last selected value.
Time Format (9 )&1,
+
1. Press )&1 + ▼(six
T I M E
F O R M A T
times)
...or 9 + )&1.
f n : 0 6
2. Press )&1 again.
3. Press )&1 again.
4. Press (1'.
Your format or 12H OR 24H displays.
The values are toggled between 12H and 24H.
Clears the display and saves the last selected value.
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Handset Operation
Using the Hookswitch
Using the Hookswitch
Note This feature is only available to handsets that use the BSIA interface to
Strata DK systems.
The ordinary telephone hookswitch is located in the handset cradle of your
telephone. Your handset has a special button that acts as a hookswitch ()/6+).
➤ To use the hookswitch during a call
i
Press )/6+.
You hear dial tone.
➤ To flash a CO line
1. Press )/6+ + &78
You hear dial tone.
2. Press#BBBBBBB.
Note The access code depends on the Centrex or
PBX that you have. Check with your System
Administrator.
3. Enter a Centrex or
PBX feature access
code or extension
number.
See Appendix on Page 105 for more information.
Adjusting Volume
You have 12 volume settings that adjust the calling party voice level.
i
▲
Press
...or ▼ until you reach the level you want.
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Handset Operation
Mute
Mute
There are two types of mute—voice and ringer. Voice mute temporarily disconnects
the handset microphone and the other party cannot hear you. Ring mute temporarily
disconnects the ringer during an incoming call without affecting the call.
➤ To mute your voice while in conversation
i
▼
Press and hold for about one second. This displays:
➤ To mute the ringer of an incoming call
M U T E
i
Press &/5.
➤ To cancel the mute feature
i
▲
.
Press
Lock/Unlock the Dial Pad
You can lock/unlock the dial pad to avoid the accidental pressing of the buttons. The
handset must be idle.
Note You cannot use any buttons except 3:5 when the dial pad is locked. The
dial pad automatically unlocks when you receive an incoming call and then
relocks again when the call ends.
➤ To lock the dial pad
i
Æ
Press and hold & .
➤ To unlock the key pad
i
Æ
Press and hold &
...or turn off the power.
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Handset Operation
Speed Dial
Speed Dial
Your handset stores 70 SD numbers internally—10 are dialed by pressing 1 button.
You can also assign SD memory locations or names. If a number or name is longer
than 18 digits, it scrolls to the next LCD line.
Important! Turn the handset power off before removing the battery or all SD
numbers are lost.
➤ To find the available memory locations
1. Press#&Æ + 5&/.
FULL: is the number of used
locations, and FREE: is the
number of available
locations.
F U L L : 0 0
F R E E : 7 0
1 2 : 1 5
2. Wait
The idle message displays.
...or press (1'.
➤ To store a SD number
1. Enter a telephone
number and press
672.
A default SD location (10)
displays.
S T O R E A T
M E : 1 0 ?
1 2 : 1 5
2. Input the location that
you want.
3. Press 672 again.
S T O R E D !
1 2 : 1 5
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Handset Operation
Speed Dial
➤ To cancel storing a number
i
Press (1'.
➤ To edit stored SD numbers
1. Enter a memory
location and press
5&/
...or 5&/ + ▲, ▼,
& Æ, or Å to search
-
for the number.
2. Press &/5.
The number is deleted
character by character.
0 2
E D : I T
3. Enter the new digits
and press 672.
➤ To cancel the editing process at anytime
i
Press (1'.
➤ To SD using buttons 0~9
1. Press and hold 3~<.
The number stored for that
button dials and displays.
8 5 3 1 2 1 2
1 2 : 1 5
2. Release the button.
The call connects.
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Handset Operation
Speed Dial
➤ To SD using memory locations 10~69
1. Dial a memory
8 5 3 1 2 1 2
1 2 : 1 5
location (43~9<).
2. Press 5&/ + &$//.
Note Reserve memory locations 0~69 for your
most frequently called numbers.
➤ To scroll memory locations for SD numbers
1. Press 5&/.
The name and the first nine
digits of the number
displays.
R E C A L L
L O C A T I O N
1 2 : 1 5
2. Press ▲ or ▼to
Each SD number displays.
The displayed number rings.
search
...or &Æ
...or Å.
-
3. Press &$//.
➤ To program a pause
1. Press and hold Å.
-
P
P R G R M M D
1 2 : 1 5
2. Enter 3a<, , and &. A one-second pause is programmed.
-
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Handset Operation
Speed Dial
➤ To enter a “wait”
1. Press &$//.
You can continue dialing.
2. Press and hold & Æ.
W
1 2 : 1 5
➤ To delete one stored number
1. Enter a memory
location and press
5&/
...or 5&/ + ▲, ▼,
The handset searches memory.
& Æ, or Å.
-
2. Press &/5.
You are prompted to
confirm the deletion.
J O H N 0 1
D E L E T E ?
1 2 : 1 5
3. Press &/5 again
The number/name is deleted.
...or (1' to cancel.
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Handset Operation
Speed Dial
➤ To delete all numbers
1. Press )&1 + ▼until
D E L A L L
S P E E D D I A L
the message at right
displays
1 2 : 1 5
...or (in idle mode),
44 + )&1.
2. Press )&1.
P R E S S F C N
T O D E L
1 2 : 1 5
3. Press )&1 again
All SD numbers/names are
deleted, and this displays:
S P E E D D I A L
D E L E T E D
...or (1' to cancel.
1 2 : 1 5
4. Press (1' again to
exit.
To familiarize yourself with the features of your handset, you need to know how it is
configured. See you System Administrator for specific information.
If you have the handset configured for digital operation, see Chapter 4 – Digital
Features, beginning on Page 31. If you have the handset configured for standard
operation, see Chapter 5 – Standard Features, beginning on Page 75.
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Handset Operation
Speed Dial
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4
Digital Features
This chapter describes Strata AirLink handset features when it is configured to
digital ports in Strata DK16, DK16e, DK40, DK40i, DK280 (Release 3.0 and
higher), and DK424 telephone systems. The handset has many of the same features
as the Digital Telephone (DKT) including Account Codes, Automatic Busy Redial
(ABR), and Call Forward (CF).
Each feature is programmed by your System Administrator to flexible buttons 4~9.
Buttons 1~3 are fixed as Hold (FCN + 1), Conference/Transfer (FCN + 2), and
Message Waiting (FCN + 3).
Note Handset buttons 4~9 are represented in this guide as [B].
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Digital Features
Account Code Calls
Account Code Calls
Account Codes are used for billing, call tracking, and line restriction applications.
The codes are recorded and printed in a SMDR report.
Forced Account Codes
Forced Account Codes are set in system programming to record outgoing calls only.
When they are set at your station, you are required to enter the code before dialing a
telephone number.
➤ To use a Forced Account Code
1. Press &$//.
You hear dial tone.
2. Enter a CO line
Access Code.
See Table 9 on Page 109.
3. Enter the Forced
Account Code.
You hear dial tone if you have entered a valid
Account Code or busy tone, if invalid.
4. Enter the telephone
number.
Voluntary Account Codes
Voluntary Account Codes are entered anytime after accessing a CO line or during a
call. If you enter the code after accessing a CO line, you are reconnected to the
outside caller or you hear dial tone.
If the system is also set for Verified Account Codes, you must enter that code also
after entering the Voluntary Account Code. If the code is not entered, the call is not
validated for the SMDR report.
An exception is the Voluntary Account Code that changes the Toll Restriction
classification of your station. This code accesses telephone numbers outside your
usual dialing area and must be entered prior to dialing the telephone number.
For example, if your station is restricted to local area calls, you can make out-of-
state calls by using a Voluntary Account Code set in system programming.
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Digital Features
Account Code Calls
➤ To use a Voluntary Account Code
1. Press &$//#+
$FFRXQW#&RGH#
()&1 + [B])
You hear dial tone and the CO line is placed on hold.
Note Your conversation is not interrupted.
...or )&1 + 5 + &79# You hear dial tone. You can
E N T E R
A C C O U N T
hear the caller, but they
cannot hear you or the
Account Code entry.
+ Account Code
1 2 : 1 5
Verified Account Codes
Some Strata DK systems verify the entered Forced or Voluntary Codes. These codes
are called Verified Account Codes, and they are entered with the Voluntary Account
Code. See your System Administrator for more information.
Emergency Override of Forced Account Code Dialing
Forced Account Codes are bypassed when emergency numbers, including 911 are
dialed. See your System Administrator for these numbers:
1) 911
2)
3)
Alarm Reset
Your Strata DK system can be connected to a facility alarm system. All telephones
produce a startling tone whenever this alarm is activated.
i
Press &$// + $ODUP#5HVHW#()&1 + [B]).
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Digital Features
Attendant Console Calling
Attendant Console Calling
You can call the Attendant Console using up to three ways, depending upon system
programming.
➤ To call any Attendant Console
i
Press &$// + 3.
The call rings any Attendant Console and rotates
between the consoles if there is more than one console
is installed.
➤ To call a particular console
i
Press &$// and dial
the console [DN].
The call rings the console. Your System Administrator
can provide the Attendant Console’s internal numbers.
➤ To make an emergency call to a console
i
&733
.
Press &$// +
The In-EMGR LED flashes on all consoles.
Automatic Busy Redial (ABR)
When an outside number is busy, you can activate ABR. Strata DK automatically
redials the number at regular intervals. If the number is still busy, ABR resets and
tries again.
Note This feature may not be supported by some or all of the lines in your
system. See your System Administrator for more information.
ABR is not attempted while your station is busy, but
continues to time-out. A P (pause) displays (shown at right)
before redialing the number.
N O . 2 0 2
P 5 5 5 3 7 0 0
1 2 : 1 5
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Digital Features
Automatic Callback (ACB)
➤ To activate ABR
1. Press $XWR#%XV\#
You hear confirmation tone.
A U T O R E D I
A L S E T
5HGLDO ()&1 + [B])
...or )&1 + 5#+ &77.
1 2 : 1 5
2. Press (1'.
Note The system redials, up to 15 times, every 30
or 60 seconds, depending on system
programming.
➤ To answer an ABR call
i
Press &$// within
30 seconds when
your handset rings.
ABR has already connected to the number.
Note If you do not answer within 30 seconds, you
hear a muted ring for another 30 seconds, then
the call disconnects.
➤ To cancel ABR
i
Press &$//#+ &77.
Automatic Callback (ACB)
When you reach a busy, Do Not Disturb (DND) station, or a busy line group, you
can have the system automatically call you back. If you have Least Cost Routing
(LCR), the system also redials the station or line group for you. If not, you must
enter the station number again.
Note The access code for ACB depends on system programming. See your
System Administrator for more information.
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Digital Features
Automatic Callback (ACB)
➤ To set ACB
i
Press $XWR#
&DOOEDFN ()&1 +
[B]) + (1'.
You hear two seconds of
dial tone, then busy tone.
A U T O C A L L
B A C K O N
1 2 : 1 5
...or 7+ (1'.
➤ To answer an ACB call
i
Press &$//.
Your handset rings at a fast
rate. Answer within three
rings or ACB is canceled.
S T
1 5 A C B
1 2 : 1 5
If the ACB was set for a
busy CO Line, the seized
line number displays.
L I N E 4
A C B
1 2 : 1 5
If you hear busy tone after answering, the called
party has already received or originated another call.
ACB is still activated, and you are called again
when the station is available.
➤ To cancel ACB to busy or DND station
i
Press &$// + &76 +
(1'.
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Digital Features
Automatic Hold
Automatic Hold
You can place your call on hold automatically by pressing an outside line, a [DN], a
[PhDN], or )&1 + 4. You can also switch between calls if your handset and the
Strata DK is programmed for this feature. See your System Administrator for more
information.
➤ To use Automatic Hold
i
While on a call, press another line, [DN] or [PhDN] to make or receive the new
call. The first call is put on hold, and you are connected to the incoming call.
➤ To switch between calls
1. Press the line, [DN], You are connected to the first held call.
or [PhDN] of the
held call.
2. Press the line, [DN], You are connected to the second call and the first call
or [PhDN] of the
second held call.
is on hold again.
3. Repeat Steps 1~2 to
switch between the
calls.
➤ To retrieve a held call
i
Press the line, [DN], or [PhDN] + &75
...or )&1 + [B].
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Digital Features
Call Forward (CF)
Call Forward (CF)
You can assign CF destinations for each [DN] on your handset (up to one [PDN] and
four [PhDNs]). Each [DN] can be independently set for a different CF feature. CF
must be set before the call is received and has priority over the Station Hunt feature.
If you set CF from a [PDN] or [PhDN]:
€
You must set the CF from your handset.
€
Your handset must be programmed as the owner of the [PDN] or [PhDN].
Note If you hear a re-order tone when following any of the CF steps, your
handset is not the owner of the [PDN]/[PhDN].
If CF is set, the following calls to your station forward (except in CF–External
mode):
€
€
€
€
Internal
Auto Attendant
CO lines calls that ring only at your station
Transferred CO line or station
CO lines that ring more than one station do not forward.
Call Forward Modes
You can set your handset [PDNs] or [PhDNs] for these CF modes:
€
CF–All Calls forwards all calls immediately (your handset does not ring when
called).
€
CF–Busy forwards calls immediately when your station, [PDN], or [PhDN] is
busy or in the DND mode.
Note CF–All Calls, CF–Busy, CF Busy–No Answer, and CF–No Answer can be
set with the touch of one button. See “Feature Access Codes” on Page 110.
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Digital Features
Call Forward (CF)
€
€
CF–No Answer forwards all calls if you fail to answer within a designated time
(set by you when you enable the feature).
CF–Busy/No Answer forwards all calls immediately whenever you are busy, in
the DND mode, or after ringing and you do not answer the call within a
designated time (set by you when you enable the feature).
€
€
CF–Fixed forwards all internal, private, or DID CO line calls immediately to a
station or voice mail device set in system programming. Your station does not
ring when called and must be assigned with#&DOO#)RUZDUG#WR= ()&1 + [B]) in
system programming.
CF–External forwards new incoming calls directed to your [PDN] to a
destination outside of the system. [PhDNs] assigned to your handset do not call
forward to external destinations. Internal calls and transferred calls to your
[PDN] also do not forward to external destinations.
Only incoming calls over CO lines dedicated to immediately ring your [PDN],
the private CO /LQH ()&1 +[B]), and/or DID line, CF externally. Any of the
other CF modes can be set for your [PDNs] or [PhDNs] simultaneously with
CF–External.
Using Call Forward Buttons
If your digital handset has been programmed for CF buttons ()&1 + [B]), you can
set the following CF features for a [PDN]: &DOO#)UZG#$OO#&DOOV, &DOO#)UZG#
%XV\, &DOO#)UZG#1R#$QVZHU, &DOO#)UZG#%XV\21$QV, &DOO#)RUZDUG#
([WHUQDO, and &DOO#)RUZDUG#WR=#(CF–Fixed feature).
Using Access Codes
If your handset has not been programmed for CF buttons or you are forwarding a
[PhDN], you must use access codes to set the CF feature.
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Digital Features
Call Forward (CF)
Call Forward–All Calls
1. Press &$// + &DOO#
)UZG#$OO#&DOOV#
()&1 +#[B])
C A L L F O R W
A R D T O
1 2 : 1 5
...or &$// + [PDN]/ You hear confirmation tone.
[PhDN] + &934.
2. Enter the destination
[DN].
F O R WA R D
T O 2 0 3
1 2 : 1 5
3. Press &DOO#)UZG#$OO# Calls are forwarded to the
T O S H I B A
2 4 M A R 9 9
&DOOV#()&1 +#[B])
stored [DN], in this case
203.
...or (1'#(if access
1 2 : 1 5
code used).
➤ To cancel a CF–All Calls
i
Press &$// + &DOO#)UZG#$OO#&DOOV ()&1 + [B])
...or &$// + [PDN] + &934 + (1'.
Call Forward–Busy
1. Press &$// + &DOO#
N O . 2 1 0
C F T O
)UZG#%XV\#+)&1 +#
[B])
1 2 : 1 5
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Digital Features
Call Forward (CF)
...or &$// + [PDN]/ You hear confirmation tone.
[PhDN] + &935.
2. Enter the destination
[DN].
N 0 . 2 1 0
C F T O 2 0 3
1 2 : 1 5
3. Press &DOO#)UZG#
Calls are forwarded to the
stored [DN], in this case,
203.
T O S H I B A
2 4 M A R 9 9
%XV\#()&1 +#[B])
...or (1' (if access
code used).
1 2 : 1 5
➤ To cancel a Call Forward—Busy
i
Press &DOO#)UZG#%XV\ ()&1 +#[B]) + (1'
...or &$// + [PDN] + &934 + (1'.
Call Forward–No Answer
1. Press &$// + &DOO#
)UZG#1R#$QVZHU#
()&1 +#[B])
N O . 2 1 0
C F T O
1 2 : 1 5
...or &$// + [PDN]/ You hear confirmation tone.
[PhDN] + &936.
2. Enter the destination
[DN].
N O . 2 1 0
C F T O 2 0 3
1 2 : 1 5
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Digital Features
Call Forward (CF)
3. Enter the time delay
The LCD displays the
amount of time entered (16).
1 6 S E C
1 2 : 1 5
(3;a93) seconds.
Note Skip this step if
you do not want to
change the time.
4. Press &DOO#)UZG#1R# Calls are forwarded to the
T O S H I B A
2 4 M A R 9 9
$QVZHU#()&1 +
stored [DN], in the case,
[B])
203.
1 2 : 1 5
...or 5HGLDO#()&1 + Notes
[B]), then (1'#(if
access code was used
in Step 1).
♦
If the DK system is programmed for Announce
Calls, the handset only rings. It does not have a
speaker to announce the call.
♦
Calls do not forward unless the calling party
presses 4 or 5LQJ ()&1 + [B]) to toggle the
handset. It rings first, the forwards.
5. Press & + (1'.
Calls are forwarded to the
stored [DN], in the case,
203.
T O S H I B A
2 4 M A R 9 9
1 2 : 1 5
Note If the DK system is programmed for
Announce Calls, the handset only rings. It
does not have a speaker to announce the call.
➤ To cancel a CF–No Answer
i
Press &DOO#)UZG#1R#$QVZHU ()&1 + [B]) + (1'
...or &$// + [PDN] + &934 + (1'.
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Digital Features
Call Forward (CF)
Call Forward–Busy/No Answer
1. Press &$// + &DOO#
)UZG#%XV\21$QV#
()&1 + [B])
N O . 2 1 0
C F T O
1 2 : 1 5
...or &$// + [PDN]/ You hear confirmation tone.
[PhDN] + &937.
2. Enter the destination
[DN].
N O . 2 1 0
C F T O 2 0 3
1 2 : 1 5
3. Enter the time delay
The LCD displays the
amount of time entered (16).
1 6 S E C
1 2 : 1 5
(3;a93) seconds.
Note Skip this step, if
you do not want to
change the time.
4. Press &DOO#)UZG#
%XV\21$QV#()&1
+ [B])
Calls are forwarded to the stored [DN].
...or 5HGLDO, then
(1' (if access code
used in Step 1).
➤ To cancel a CF–Busy/No Answer
i
Press &DOO#)UZG#%XV\21$QV ()&1 + [B]) + (1'
...or &$// + [PDN] + &934 + (1'.
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Digital Features
Call Forward (CF)
Call Forward–Fixed
1. Press &$// + &DOO#
All calls forward to a station [PDN] or voice mail
device set in system programming.
)UZG#WR=#()&1 +
[B]).
2. Press &DOO#)UZG#WR=
Feature is canceled.
a second time.
Call Forward–External
1. Store the destination
number at Station SD
location code 49.
Notes
♦
Only perform Step 1 the first time CF-External
is set or when you change the destination. It is
not necessary to store the destination each time;
it remains in system memory.
♦
The LCR access code “9” cannot be used.
2. To set CF-External,
press &DOO#)UZG#
([WHUQDO ()&1 +#
[B])
Incoming calls forward to the destination stored at
Station Speed Dial Location 49.
...or the [PDN] +
&9:3.
➤ To cancel a CF–External
i
Press &DOO#)UZG#([WHUQDO#()&1 + [B])
...or &$// + &9:3 + (1'.
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Digital Features
Call Forward (CF)
➤ To change a remote forwarding destination number
If Call Forward-External mode is set at your station, you can change the forwarding
destination from a telephone outside of the system.
1. Call into the Strata
You hear ringback tone signal, then internal dial
DK system over a CO tone for 10 seconds. Try again if you hear busy tone.
line programmed for
DISA.
Note See the System Administrator for DISA
telephone numbers.
2. After you get dial
tone, press &9:3 +
your [PDN].
You hear a confirmation tone.
If a number is not dialed, the system automatically
makes the DISA CO line ring as a normal incoming
call. Then, if the call is not answered within 15
seconds after the ringing starts, it disconnects.
3. Enter the Remote
You hear a confirmation tone. See the System
CF–External security Administrator for the security code that is assigned
code.
to your handset in system programming.
4. Enter the new
destination.
Notes
♦
♦
You can enter an internal number, Voice Mail
number, or a CO line access code + an external
telephone number.
With some systems, you can dial a line group
code instead of a CO line number access code.
(See “CO Line Access Codes”on Page 109 for
access code information.)
5. Press & + (1'.
You hear a confirmation tone.
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Digital Features
Call Hold
Call Hold
i
Note
Press )&1 + 4.
Caller ID displays the
telephone number or
calling party name if
your Strata DK
H O L D N O .
6 7 5 3
1 2 : 1 5
system has that
capability.
➤ To return to the call on hold
i
Press &$// + )1&
+ [B] of the [DN],
[PhDN], or CO line
that is on hold.
You are reconnected to the held call. If you do not
return to the held call within a specified time, the
call rings your handset.
If you are busy on another call when the held call
recalls your station, you hear two tone bursts of two
beeps each, three seconds apart. When you end the
second call, the first call rings your station.
The call remains on hold at your station indefinitely.
Call Park Orbits
The Call Park feature holds calls temporarily in an orbit. Anyone can retrieve a call
from the orbit using the same or a different station. There are 20 General Park Orbits
for a Strata DK system and 1 Personal Park Orbit for each station.
Once you have parked a call in an orbit, you can:
€
Hang up and retrieve the parked call at a later time
€
Access a voice paging device to announce the parked call for pickup from
another station
If the parked call is not retrieved within a specified time, the call rings back to your
handset. If you are talking when the parked call recalls, you hear two short beeps
(tones), three seconds apart.
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Digital Features
Call Park Orbits
You can answer the parked recall by putting the new call on hold or end the second
call and answer the parked recall by hanging up. The parked call remains camped
onto your handset until you respond.
➤ To park a call in an orbit
1. Press 3DUN#LQ#2UELW You hear dial tone.
E N T E R
O R B I T N O .
()&1 + [B])
1 2 : 1 5
...or )&1 +#5#+
&665
2. Enter a General Orbit You hear a one second confirmation tone. The call is
Number (<33~<4<)
...or a valid [PDN]
...or <<<.
parked in an orbit, or to an assigned [PDN]. If an
orbit number is busy, enter another number.
The system parks the call on
the lowest vacant orbit
number and displays it.
6 7 9 3 P K
O R B I T 9 0 0
1 2 : 1 5
3. Press (1'.
Once the call is parked, you can make or receive
other calls.
Note If the parked call is
L 2 P K
O R B T 9 0 0
not retrieved within a
specified time, the
call rings back to
1 2 : 1 5
your handset and
displays on the LCD.
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Digital Features
Call Park Orbits
➤ To retrieve a parked call
1. Press &$// + 3DUN# You hear dial tone.
L 2 P K O R B I T
9 0 0
LQ#2UELW ()&1 +
[B])
1 2 : 1 5
...or &665#and enter
the orbit number.
You are reconnected to the parked call.
➤ To park and page a call
1. Press 3DUN#DQG#
H O L D L N 2
E N T E R O R B #
3DJH ()&1 + [B])
1 2 : 1 5
...or &$// + &664.
2. Enter the general
orbit number
The call is parked on the lowest vacant orbit number
or [PDN]. After you enter an orbit number, a short
burst of dial tone prompts you to enter the Page
access code.
(<33~<4<)
...or a valid [PDN]
...or <<<.
The system parks the call on the lowest vacant orbit
number and displays it.
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Digital Features
Call Pickup
3. Enter a [DN] or Page After you enter an orbit
Group or Zone access number, a short burst of dial
H O L D L N 2
9 9 9
code.
tone prompts you to enter
the Page access code.
1 2 : 1 5
The LCD shows the held
line and its orbit number.
H O L D L N 2
L 2 O R B 9 0 0
See Tables 11 and 12 on
Page 112.
1 2 : 1 5
4. Make your
announcement
including the orbit
number.
5. Press (1'.
Call Pickup
You can pick up a call that is ringing at another station or on hold and other types of
calls with the Call Pickup feature. Table 5 describes the functions of each code.
Stations are assigned in system programming to Pickup Groups. As many as 20
groups can be enabled to easily pick up external (new or transferred) or internal calls
that are ringing stations in your group or in other groups. You can belong to more
than one group. See the System Administrator for group assignments.
You can pickup internal calls (station-to-station), Group Pages, and All Call Pages.
If these types of calls occur at the same time, the pickup priority is station-to-station
and then Page calls in the order of occurrence. In some systems this feature can be
applied to pickup All Call Page exclusively.
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Digital Features
Call Pickup
Table 5 Call Pickup Access Codes and Functions
Code
Function
Picks up calls ringing or on hold at specific [PDNs] or
[PhDNs].
&8#.#;;;
Picks up group pages, internal calls, or door telephones
ringing stations.
&63
Picks up external pages.
&68
<
Picks up ringing CO lines.
Picks up CO lines (1~200) on hold.
&:334~&:533
➤ To use Call Pickup
i
Press &$// + &8&5
+ [PDN] or [PhDN].
N O . 2 0 4 2 0 0
C A L L 2 0 1
1 2 : 1 5
➤ To use Directed Call Pickup.
1. Press &$// +
'LUHFWHG#3LFNXS
()&1 + [B])
The directed [PDN] is the station that has the
ringing or held call to pick up.
...or &$//#+ &8#+
[DN].
2. Dial the [PDN].
If more than one call is on hold, the call on the
lowest button number is picked up first. Ringing
calls are picked up over held calls as a priority.
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Digital Features
Call Pickup
➤ To pick up a ringing CO line in a tenant system
i
Press &$// +
'LUHFWHG#3LFNXS#
4~7#()&1 + [B])
You are connected to a incoming CO line call for a
Tenant Group (1~4).
Notes
€
In non-tenant systems, 'LUHFWHG#3LFNXS4#
picks up any ringing CO line.
€
This feature does not pickup held lines or
transferred CO lines that are ringing; use
Directed Call Pickup.
...or &$// +#[DN] +
&8<.
➤ To pick up calls that are ringing in your group
i
Press &$// +
*URXS#3LFNXS
()&1 + [B])
...or a [DN] +
&8&67. You are
connected to the call.
➤ To pick up calls that are ringing in another group
1. Press &$// + [DN]. You hear dial tone.
2. Enter#&8 + the group You are connected to the call after dialing the group
pickup access code
(&653~&66<).
access code. If the called station belongs to more
than one group, any of the Group Pickup codes
associated with those groups can pick up the call.
Note These group pickup access codes can be
entered into a SD location for easier access.
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Digital Features
Call Waiting
➤ To pickup a page or internal call
1. Press &$//.
You hear dial tone.
2. Enter &8&63.
You are connected to the caller who originated the
internal or page call. The page circuit is released.
Call Waiting
When you are talking, incoming calls are camped onto your station. You must end
the conversation or transfer the call to another station to answer the camped on call.
i
Press )&1 + 4
The existing call is placed
on hold, and the camped-on
line rings your station.
H O L D
6 7 5 3
1 2 : 1 5
...or if your handset
has the Auto Hold
feature, just press the
assigned [DN].
You are connected to the transferred call.
Note See your System Administrator to find out if
you have Auto Hold.
Caller ID
Your handset can be programmed to display Caller ID names and numbers if the
local telephone company has the capability. See your System Administrator for
more information.
You can also toggle between the name and number by pressing )&1 + ▲ while the
handset is ringing. Otherwise, the call is put on hold and recalls within the allotted
time.
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Digital Features
Conference Calls
Conference Calls
This feature enables you to add other parties to an existing call. You can conference
up to:
€
€
€
Two stations and two CO lines
Three stations and one CO line
Four stations
➤ To make a conference call
1. While on a call, press You hear dial tone.
)&1 + 5.
2. Dial a [DN] or access The number is not conferenced unless the user
a CO line and dial the answers the call. If you receive a busy tone or no
telephone number.
answer, press )&1 + 5 to return to the original call.
3. When the called party All parties are conferenced. If the second call was
answers, press )&1
+ 5.
placed on a [DN] or CO line that appears on your
handset.
4. Repeat the procedure
to add other CO lines
or [DNs], not
exceeding the
maximum number.
Direct Inward System Access (DISA)
Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones
(pushbutton dialing) can call into the system on DISA CO lines and dial stations or
outgoing CO lines without going through an attendant or operator.
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Digital Features
Direct Inward System Access (DISA)
➤ To make a direct inward station call with DISA
1. From outside the
system, dial the
You hear a ringback tone signal, then an internal dial
tone for 10 seconds.
DISA CO line
telephone number.
If you do not dial within 10 seconds, the system
automatically causes the DISA CO line to ring a
telephone or group of telephones designated in
system programming. Then, if the call is not
answered within 15 seconds after the ringing starts,
it disconnects.
2. When you hear dial
tone, dial a [DN].
You hear ring tone. When the station answers, you
are connected.
If the call is not answered after 6 rings or 24
seconds, (whichever comes first) you hear busy
tone.
3. If you receive busy
tone or want to dial
To call another station after completing a DISA
station call, the internal party must transfer you.
another number while Station and System Page cannot be accessed on
the station is still
DISA calls.
ringing, press .
-
Repeat Step 2.
➤ To make an outgoing call with DISA
1. From outside the
system, press CALL
+ the DISA CO line
telephone number.
You hear a ringback tone signal, then an internal dial
tone for 10 seconds.
If you do not dial within 10 seconds, the system
automatically rings the DISA CO line as a normal
incoming call. Then, if the call is not answered
within 15 seconds after the ringing starts, it
disconnects.
2. When you hear dial
tone, enter a CO line
or CO line access
code
You hear dial tone. If you do not hear dial tone, you
must also dial a DISA security code.
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Digital Features
Do Not Disturb
...or enter a CO line
or CO line access
code + the DISA
security code.
You hear dial tone.
Note See the System Administrator for the DISA
security code number. If the correct code is
not entered, the call disconnects.
Do Not Disturb
If your handset is in DND, CF–Busy, or CF–Busy/No Answer, internal, external and
transferred calls do not ring on it. Calls are forwarded to Voice Mail or another
station if your [PDN] or [PhDN] appears at those stations. You can make calls while
in the DND mode.
Important! There is no warning tone for incoming Executive or Busy Override.
➤ To activate DND
i
Press &$// + 'R#
1RW#'LVWXUE#()&1
+ [B]).
If a call is ringing, the ringing stops.
Door Lock
Your handset can have up to five Unlock Door buttons that unlock doors in your
facility.
i
Press &$// + 8QORFN#'RRU#()&1 + [B]). The door unlocks for three or six
seconds (set in system programming).
Door Phones
You can call a door telephone and monitor the immediate area surrounding it. Only
digital and electronic stations can be called by door telephone users, but you can
pick up these calls when they are incoming.
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Digital Features
DTMF Tones
➤ To call and/or monitor a door telephone
1. Press &$//.
You hear dial tone.
2. Enter the door phone
[DN].
N O . 2 0 4
D O O R P H 1 A
1 2 : 1 5
3. If the door phone is
ringing another
You are connected to the door phone.
station, press [DN] +
&8&63.
Note &8&63 access is a system option that cannot
be turned on for your system.
DTMF Tones
Some devices or services require DTMF tones ( and &), such as a Voice Mail
-
device or computer output service. DTMF tones are automatically enabled on
stations with System Speed Dial (SSD). If you do not have SSD, you must first dial
, & to enable these tones.
-
This feature disables the SSD during the call, but it is restored when you complete
the call or place it on hold.
i
While on an outside call, press + &, then send and#&, DTMF tones, and 3~<.
-
-
Note This procedure must be repeated on each call.
ISDN Calling
To make outgoing calls using an Integrated Services Digital Network (ISDN)
trunks, you must be an ISDN subscriber and be connected to a Strata DK424 system
with Release 4.0, or higher. ISDN trunks offer faster call connection setup and more
connection circuits.
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Digital Features
Message Waiting
Making an ISDN outgoing call is handled automatically with a timer or by you
initiating the ISDN “Start” sequence. The method depends on system programming.
See your System Administrator for more information.
➤ To make an outgoing call to an ISDN trunk
1. Press &$// + ISDN
trunk access code
(8xx)
...or dial 9 for LCR.
2. Press 6WDUW#+)&1 +
The dialed digits are not sent until you press 6WDUW
or until the timer expires.
[B]).
Message Waiting
Your handset has a fixed Message Waiting (MW) button
()&1 + 6) to retrieve messages and a special icon (shown at
right) that displays.
C A L L
1 4 5 - 1 0 5
1 2 : 1 5
If you call a busy station or it does not answer, you can
leave a message waiting indication at the station. The Msg
LED at the called station flashes and the user can call you
back by pressing 0VJ with the flashing LED.
➤ To retrieve messages
1. When you see the
Your message is retrieved.
N O .
C A L L 2 0 3
2 0 4
MW icon displayed,
press &$// + )&1
+ 6.
Note If the MW icon
continues to display,
you have more
1 2 : 1 5
messages—repeat
Step 1 to retrieve
them.
...or &$// + &73;.
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Digital Features
Message Waiting
2. You can bypass the
This feature is available for Strata DK40, DK280,
Release 3.1 and higher, and DK424 Release 1 and
and higher.
first message and
listen to the next
message by repeating
Step 1.
3. After receiving the
message, press (1'.
➤ To set a MW indication at another telephone
1. Press &$// + an
Important! If you are calling a standard
internal number.
telephone, it must have a MW lamp.
All Toshiba digital or electronic
telephones have MW lamps.
2. Press )&1 + 6 +
The MW lamp turns on at
station 203.
N O . 2 0 4 I N T
2 0 3 MW S E T
(1'.
1 2 : 1 5
➤ To cancel the MW indication at another telephone
i
Press &$// + the
called number + :: +
(1'.
The MW indication on the called station turns OFF.
➤ To cancel your MW icon
i
Press &$// + &73<
+ (1'.
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Digital Features
Override Calls
Override Calls
Note The stations indicated in the sample LCDs (203, 204, 205, and 210) are
examples, not handset defaults.
The available override features are:
€
Busy Override – sends muted ring tones to a busy station to indicate that a call
is waiting. The muted ring is programmed for each station as two muted rings
only or continued muted rings until the call is answered. The muted ring can be
sent to the telephone speaker or to the telephone handset/headset and speaker.
€
€
€
DND Override – sends a tone to an idle or busy station in the DND mode to
indicate that a call is coming in. Your handset can also be programmed to block
DND Override from other telephones.
Executive Override – enters an established conversation. Your handset can
also be programmed to block Executive Override. The Privacy on Line feature
does not block this feature.
Privacy Override – enters an established call on a private common CO Line
button, except common [DNs] that are always private. Up to two stations can
enter an existing CO line-to-station call (up to three stations can be connected to
a CO line).
You can also use this feature if the station that is already connected to the CO
line is in the Privacy Release mode. Stations with Privacy Release can enable
calling stations to enter their conversations, even if the station entering the
conversation is not programmed for Privacy Override.
Note Privacy Override is blocked by DND.
€
Toll Restriction Override – restricts stations from making toll calls. Each
station is enabled or denied specific area and office codes, long distance
information calls, international calls and/or operator-assisted calls. You can
completely override Toll Restriction at selected stations or you can change the
station Toll Restriction class. The station resumes its normal class at the
conclusion of the call.
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Digital Features
Override Calls
Busy Override
i
Press 5.
A muted tone is heard at the
busy station. The station
number (210) displays.
N O .
2 1 0 B S Y O V R
2 0 3
1 2 : 1 5
Do Not Disturb Override
i
Press 5.
A tone signal is heard at the
DND station, indicating an
incoming call. The
N O .
2 1 0 D N D O V R
2 0 3
1 2 : 1 5
overridden station number
(210) displays.
If the station you called
denies DND Override, this
displays:
N O . 2 0 3 D N D
O V R D E N Y
1 2 : 1 5
Executive Override
i
Press 6.
The called parties hear a
tone prior to you entering
the conversation.
N O . 2 0 4
2 1 0 E X E O V R
1 2 : 1 5
The overridden station
[210] displays until the call
ends.
Your number (shown at the
right as 204) displays until
the override disconnects.
N O . 2 1 0
2 0 4 E X E O V R
1 2 : 1 5
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Digital Features
Override Calls
Privacy Override
i
Press &$// + /LQH# Connected parties hear an
N O . 2 0 4
L N 0 3 P R O V R
()&1 + [B]).
optional tone signal before
you are connected. The CO
line [LN03] displays.
1 2 : 1 5
The overridden station LCD
displays the initiating
station number [204].
N O . 2 0 5
2 0 4 P R V O V R
1 2 : 1 5
Toll Restriction Override
1. Access a CO line.
You hear dial tone.
2. Press )&1 + 5 +
You no longer hear dial tone
and your LCD prompts you
to enter a code.
N O . 2 0 5
O V R C O D E
&7:.
1 2 : 1 5
3. Enter the Toll
Restriction Override
code (four digits).
You hear dial tone. For security reasons, the
override codes are only available on a selected basis.
See your System Administrator.
4. Dial a telephone
number.
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Digital Features
Paging Announcements
Paging Announcements
Telephones are assigned to specific page groups in system programming. You can
page Digital and Electronic telephone speakers and external speakers.
➤ To make a page announcement
1. Press &$// + a
You hear dial tone. See Tables 11 and 12 on Page
112 for the access code.
paging access code.
2. Make your
It is recommended that you repeat the
announcement.
announcement at a
normal voice level.
3. Press (1'.
All Call Page
You can make an All Call Page to Digital and Electronic telephones assigned to the
“All Call Page Group.” Stations are assigned in system programming.
➤ To make an All Call Page
1. Press &$// + $OO#
All Call Page telephones are paged, but you cannot
access external page speakers. &6< can also Page
external speakers, depending on system
programming.
&DOO#3DJH ()&1 +
[B])
...or &$// + &6<.
2. Make your
Note It is recommended that you use your normal
announcement
voice level and repeat the page.
3. Press (1'.
Release and Answer
Release and Answer automatically disconnects or transfers a call and answers a new
call using a button, instead of )/6+. When you receive the new call, you hear a
muted, Busy Override, or Camp-on busy tone.
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Digital Features
Saved Number Redial
➤ To release an active call and answer an incoming call
i
Press 5HOHDVH#DQG# Releases the original call and answers the new
$QV#()&1 + [B])
incoming call.
Note You can press )&1#.#4 before 5HOHDVH#
DQG#$QV if you do not wish to release the
original call.
...or )&1 + 5 and
dial a “transfer to”
destination. Then
press 5HOHDVH#DQG#
$QV
Transfers the original call and answers the new call.
Transfers the original call and answers the new call.
...or '66 of a
“transfer to”
destination, then
press 5HOHDVH#DQG#
$QV.
Saved Number Redial
Saved Number Redial stores a dialed telephone/station number and redials the
number with the touch of a button.
➤ To save a telephone number
i
While on a call (busy, talking, or ringing), press 6DYH#/DVW#1XPEHU#()&1 +
[B]).
➤ To call a saved telephone number
i
Access a [DN] or CO line, then press 6DYH#/DVW#1XPEHU. The system
automatically dials the saved number.
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Digital Features
Speed Dial
Speed Dial
Your wireless handset can store 70 SD numbers in its own memory only. For more
information, see “Speed Dial”on Page 25.
Timed Reminders
You can set five separate reminders at your station, at a time (hour and minute) set
by you. A message displays and your handset beeps. You can set the reminder to
occur once or on a daily basis.
➤ To set a timed reminder
1. Press &$// + timed
reminder number
# 6 0 5 T I M E R
S E T
(&938~&93<).
1 2 : 1 5
2. Enter the reminder
time you want.
Use a 24-hour clock format
(HHMM).
# 6 0 5 T I M E R
S E T 0 8 0 0
1 2 : 1 5
3. Press 3 for the
reminder to be
# 6 0 5 T I M E R
S E T 0 8 0 0 1
repeated every day,
or 4 for a one-time
reminder only.
1 2 : 1 5
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Digital Features
Speed Dial
4. Enter desired LCD
message station
number (43~4<) or
system number
(93~<<)
# 6 0 5 T I M E R
S T 0 8 0 0 1 1 1
1 2 : 1 5
...or enter 33#if you
do not want the
message displayed
when the time
reminder tone
sounds.
5. Press 5HGLDO#+)&1
The time is recorded in
memory and you should
hear a beeping tone (along
with the displayed message)
for 30 seconds at the set
time.
D A T A
P R G R M D
+ [B]).
1 2 : 1 5
6. To cancel the
beeping/message
prior to 30 seconds,
go off-hook
...or press &$//.
➤ To cancel a Timed Reminder
1. Press &$// +
number of the timed
reminder
You can only cancel one reminder at a time.
The reminder cancels.
(&938~&93<) you
want to cancel.
2. Press 5HGLDO#()&1
+ [B]).
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Digital Features
Tone/Pulse Dialing
Tone/Pulse Dialing
With some older COs, calls are made on CO lines that are programmed for rotary
dial pulses. This feature enables you, while on these lines, to switch to tone dial in
order to access remote equipment (such as an answering machine) requiring DTMF
tones.
With ISDN calls, when you press 7RQH#'LDO#6HOHFW ()&1 + [B]), all of the digits
entered after that point are sent with DTMF tones.
➤ To change Tone Dialing
1. Access a CO line.
Although the CO line is programmed for rotary dial
pulses, access the CO line and dial the telephone
number like any other call described in this user
guide.
2. Dial a telephone
number.
3. While on the call,
press 7RQH#'LDO#
6HOHFW#+)&1 +
[B]).
You can send DTMF tones with your dial pad. The
feature is cancelled when the call is completed.
Two CO Line Connection (Tandem)
➤ To connect two outside lines (using a [DN] button)
1. While talking on an
outside call using a
[DN] button, press
)&1 + 5.
You hear dial tone and the call is put on hold.
2. Dial a CO line access If you receive a busy tone or no answer, press [DN]
code and then the
outside telephone
number.
to return to the original connection.
See Table 9 on Page 109—CO Line Access Codes
or ask your System Administrator.
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Digital Features
Two CO Line Connection (Tandem)
3. After the called
number answers,
press )&1 + 5.
All parties are conferenced.
4. Press )&1 + 5 again You hear dial tone before
you hang up, and the two
T R K - T R K
N 1 N 2
and (1'.
lines are connected. N1 and
N2 identify the connected
CO lines.
1 2 : 1 5
If the public telephone company provides auto
disconnect, the connection releases automatically
when the parties hang up.
You can also connect two CO lines, so you can drop out of the conversation. On
some telephone systems, both CO /LQH or 3RROHG#/LQH#*US#()&1 + [B]) must
appear on your handset to enable Tandem connections.
➤ To connect two outside lines (using a CO Line button)
1. Press CO /LQH ()&1 You hear dial tone.
+ [B])
...or 3RROHG#/LQH#
*US ()&1 + [B])
and dial a telephone
number.
2. After the party
answers, press )&1
+ 5.
You hear dial tone.
3. Press another CO
/LQH
...or 3RROHG#/LQH#
*US and dial a
telephone number.
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Digital Features
Two CO Line Connection (Tandem)
...or on some
It is not necessary to have both CO Line buttons on
your telephone.
systems, you can
press )&1 + 5 and
dial a CO line access
code followed by a
telephone number.
4. After the party
answers, press )&1
+ 5.
5. If you receive a busy
tone or no answer,
return to the original
connection by
pressing the original
Line button.
6. Press )&1 + 5 and
You hear dial tone and the
two lines are connected. N1
and N2 identify the
connected CO lines.
T R K - T R K
N 1 N 2
hang up.
1 2 : 1 5
If the public telephone company provides auto
disconnect, the connection releases automatically
when the parties hang up.
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Digital Features
Transferring Calls
Transferring Calls
You can transfer calls to an idle or busy station. The station can be the [DN] of a
telephone, a Hunt Group Number, or ACD Group [DN].
➤ To transfer a call
1. Press#)&1 + 5.
You hear dial tone.
2. Enter the [DN] of the You hear a single tone.
destination station.
3. Announce the call.
Note If the destination station does not answer or is
busy, your call camps on. You receive a recall
ring (set in system programming) when the
station is available.
4. Press (1'.
Transferring with Camp-on
You can transfer calls to idle or busy [DNs], Hunt Group Numbers, and ACD Group
[DNs]. You cannot transfer (or camp-on) to a [PDN] or [PhDn] if the station is
DND, unless the [PDN] or [PhDN] appears on other stations.
1. While on a call, press You hear internal dial tone.
)&1 + 5.
2. Dial the [DN] where
the call will be
The called station rings. If you hear a single tone,
you can announce the call over the called telephone
speaker.
transferred.
3. If the station is idle,
announce the call and
hang up
...or if the station is
busy or does not
answer, hang up
The call camps onto the called station and a warning
tone is heard.
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Digital Features
Toshiba Voice Mail Integration
...or reconnect to the
N O . 2 0 4
transferred line
before it is answered
by pressing )&1 +
5.
C A M P - O N
4
1 2 : 1 5
If the call is not answered after a specified recall
time set in system programming, camp-on is
cancelled and the transferred call rings your handset
(if you are not talking). If you are talking, you hear
two tone bursts.
This displays (CO line
number and the station
number, 203, of the original
transfer).
H O L D L N 2
R E C A L L 2 0 3
1 2 : 1 5
Toshiba Voice Mail Integration
This section explains how to use your handset for retrieving messages and setting up
CF. For more information, refer to:
€
Stratagy Voice Processing User Guide
Toshiba VP User Guide
€
Voice Mail Identification Code
To forward calls to your message mailbox and ensure that callers hear your personal
greeting, you must store a Voice Mail Identification (VMID) code. You only have to
store the VMID code once. After storing the code, messages are automatically sent
to the Voice Mail unit and directed to your mailbox. Your [PDN] and up to four
[PhDNs] can be independently forwarded.
Note Your handset must be programmed as the owner of a [PhDN] before calls to
the [PhDN] can be forwarded to a voice mailbox number.
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Digital Features
Toshiba Voice Mail Integration
➤ To assign or change a VMID
Note The station (203) indicated in the LCD is an example, not a handset default.
1. Press &$// + &989. You hear confirmation tone.
6 5 6
I D
C O D E S E T
Note Once the VMID is
programmed, it
1 2 : 1 5
remains in memory
until you change it.
2. Enter the VMID code Example: for Toshiba Voice
and the voice
Mail systems, enter <4 +
the mailbox number (203).
9 1 2 0 3
1 2 : 1 5
mailbox [DN], plus
any required pauses
(up to 16 characters).
3. Press 5HGLDO#()&1
You hear a confirmation
tone.
D A T A
P R G R M M D
+ [B])
1 2 : 1 5
➤ To cancel the VMID
i
Press &$// + &989 + 5HGLDO ()&1 + [B]).
Message Retrieval
You can program your handset to automatically retrieve your voice mail messages.
Storing the message retrieval sequence is required only once. It remains in memory
unless cancelled or changed.
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Digital Features
Toshiba Voice Mail Integration
➤ To program the message retrieval sequence
1. Press &$// + &98:. You hear a confirmation tone.
2. Enter the voice mail
system code and the
voice mailbox [DN],
plus any required
pauses (up to 16
Example: for Toshiba voice mail systems, enter <5
+ the mailbox number.
characters).
3. Enter your security
code.
By storing your security code, you avoid having to
enter your code every time you access your
mailbox; however, this will also allow anyone to
retrieve your messages from your phone. If a
security code is not desired, do not include it.
4. Press 5HGLDO#()&1# You hear confirmation tone. The LCD confirms the
+#>%@). data storage.
➤ To cancel automatic retrieval sequence
i
Press [DN] + &98: + 5HGLDO ()&1 + [B]).
➤ To retrieve multiple messages
i
Note
Press )&1 + 6.
If a plus (+) sign displays, you have more
messages. Press ▲ or ▼to rotate through the
messages.
Call Forward to Voice Systems
By setting CF to the Toshiba Voice Mail System, callers are automatically connected
to your voice mailbox.
Note &DOO#)RUZDUG ()&1 + [B]) can only be used for [PDNs]. Use access
codes for [PhDNs].
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Digital Features
Toshiba Voice Mail Integration
➤ To forward calls to Voice Mail
1. Press &$// + &DOO#
)RUZDUG#()&1 +
[B])
...or &$// + [PDN]
or [PhDN] + the
access code.
You hear a confirmation tone after entering the
access code.
Call Forward access codes:
CF-All Calls:
CF-Busy:
CF-No Answer:
&934
&935
&936
CF-Busy-No Answer: &937
2. Call the Voice Mail
system [DN].
See your System Administrator for the correct Voice
Mail number. After dialing, you hear confirmation
tone.
3. Press &DOO#)RUZDUG#
()&1 + [B]).
➤ To cancel Call Forward
i
Press &$// + &DOO#
)RUZDUG#()&1 +
[B])
...or &$// + [PDN]
or [PhDN] + &934 +
(1'.
You hear a confirmation tone.
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Digital Features
Toshiba Voice Mail Integration
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5
Standard Features
This chapter describes Strata AirLink handset features when it is configured to
standard ports in Strata DK16, DK16e, DK40, DK40i, DK280 (Release 3.0 and
higher), and DK424. The handset features are programmed by your System
Administrator and has many of the same features as the standard telephone.
If you have a non-Toshiba telephone system, see your System Administrator for
available features and their operation.
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Standard Features
Account Code Calls
Account Code Calls
Account Codes are used for billing, call tracking, and line restriction applications.
The codes are recorded and printed in a SMDR report.
Forced Account Codes
Forced Account Codes are set in system programming to record outgoing calls only.
When they are set at your station, you are required to enter the code before dialing a
telephone number.
➤ To use a Forced Account Code
1. Press &$//.
You hear dial tone.
2. Enter a CO line
Access Code.
See Table 9 on Page 109.
3. Enter the Forced
Account Code.
You hear dial tone if you have entered a valid
Account Code or busy tone, if invalid.
4. Enter the telephone
number.
Voluntary Account Codes
Voluntary Account Codes are entered anytime after accessing a CO line or during a
call. If you enter the code after accessing a CO line, you are reconnected to the
outside caller or you hear dial tone.
If the system is also set for Verified Account Codes, you must enter that code also
after entering the Voluntary Account Code. If the code is not entered, the call is not
validated for the SMDR report.
An exception is the Voluntary Account Code that changes the Toll Restriction
classification of your station. This code accesses telephone numbers outside your
usual dialing area and must be entered prior to dialing the telephone number.
For example, if your station is restricted to local area calls, you can make out-of-
state calls by using a Voluntary Account Code set in system programming.
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Standard Features
Account Code Calls
➤ To use Voluntary Account Code
1. Press &$// + &79.
2. Enter the Account
Code + telephone
number if you
One sound burst confirms the code, if Verified
Account Code is activated. Two sound bursts
confirms an invalid code, if Verified Account Code
entered the code after is activated. Repeat Steps 1~2.
accessing the CO line
...or resume talking
...or press (1' if
you entered the code
during the call.
Verified Account Codes
Some Strata DK systems verify the entered Forced or Voluntary Codes. These codes
are called Verified Account Codes, and they are entered with the Voluntary Account
Code. See your System Administrator for more information.
Emergency Override of Forced Account Code Dialing
Forced Account Codes are bypassed when emergency numbers, including 911 are
dialed. See your System Administrator for these numbers:
1) 911
2)
3)
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Standard Features
Attendant Console Calling
Attendant Console Calling
You can call the Attendant Console using up to three ways, depending upon system
programming.
➤ To call any Attendant Console
i
Press &$// + 3.
The call rings any Attendant Console and rotates
between the consoles if there is more than one
console is installed.
➤ To call a particular console
i
Press &$// and dial
the console [DN].
The call rings the console. Your System
Administrator can provide the Attendant Console’s
internal numbers.
➤ To make an emergency call to a console
i
&733
.
Press &$// +
The In-EMGR LED flashes on all consoles.
Automatic Busy Redial
When an outside number is busy, you can activate Automatic Busy Redial (ABR).
Strata DK automatically redials the number at regular intervals. If the number is still
busy, ABR resets and tries again.
Note This feature may not be supported by some or all of the lines in your
system. See your System Administrator for more information.
ABR is not attempted while your station is busy, but continues to time-out. A P
(pause) displays before redialing the number.
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Standard Features
Automatic Callback (ACB)
➤ To activate ABR
1. Press )/6+#+ &77.
You hear confirmation tone.
A U T O R E D I
A L S E T
1 2 : 1 5
2. Press (1'.
Note The system redials, up to 15 times, every 30
or 60 seconds, depending on system
programming.
➤ To answer an ABR call
i
Press &$// when your handset rings (ABR has already connected to the
number). If you do not press &$// within 30 seconds after the handset rings,
you hear a muted ring for another 30 seconds, then the call disconnects.
➤ To cancel ABR
i
Press &$//#+ &77.
Automatic Callback (ACB)
When you reach a busy, DND station, or a busy line group, you can have the system
automatically call you back. If you have Least Cost Routing (LCR), the system also
redials the station or line group for you. If not, you must enter the station number
again.
Note The access code for ACB depends on system programming. See your
System Administrator for more information.
➤ To set ACB
i
Press 7 + (1'.
You hear a single tone or repetitive ringing and can
make other calls.
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Standard Features
Call Forward
➤ To answer an ACB call
i
Press &$//.
Your handset rings at a fast
rate. Answer within three
rings or ACB is canceled.
S T
1 5 A C B
1 2 : 1 5
If the ACB was set for a
busy CO Line, the seized
line number displays.
L I N E 4
A C B
1 2 : 1 5
If you hear busy tone after answering, the called
party has already received or originated another call.
ACB is still activated, and you are called again
when the station is available.
➤ To cancel ACB to busy or DND station
i
Press &$// + &76 +
(1'.
Call Forward
You can assign CF destinations for each [DN] on your handset (up to one [PDN] and
four [PhDNs]). Each [DN] can be independently set for a different CF feature. CF
must be set before the call is received and has priority over the Station Hunt feature.
If you set CF from a [PDN] or [PhDN]:
€
You must set the CF from your handset.
€
Your handset must be programmed as the owner of the [PDN] or [PhDN].
Note If you hear a re-order tone when following any of the CF steps, your
handset is not the owner of the [PDN]/[PhDN].
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Standard Features
Call Forward
If CF is set, the following calls to your station forward (except in CF–External
mode):
€
€
€
€
Internal
Auto Attendant
CO lines calls that ring only at your station
Transferred CO line or station
CO lines that ring more than one station do not forward.
Call Forward Modes
You can set your handset [PDNs] or [PhDNs] for these CF modes:
€
CF–All Calls forwards all calls immediately (your handset does not ring when
called).
€
CF–Busy forwards calls immediately when your station, [PDN], or [PhDN] is
busy or in the DND mode.
Note CF–All Calls, CF–Busy, CF Busy–No Answer, and CF–No Answer can be
set with the touch of one button. See “Feature Access Codes” on Page 110.
€
€
CF–No Answer forwards all calls if you fail to answer within a designated time
(set by you when you enable the feature).
CF–Busy/No Answer forwards all calls immediately whenever you are busy, in
the DND mode, or after ringing and you do not answer the call within a
designated time (set by you when you enable the feature).
€
CF–External forwards new incoming calls directed to your [PDN] to a
destination outside of the system. [PhDNs] assigned to your handset do not call
forward to external destinations. Internal calls and transferred calls to your
[PDN] also do not forward to external destinations.
Only incoming calls over CO lines dedicated to immediately ring your [PDN],
and/or DID lines, CF externally. Any of the other CF modes can be set for your
[PDNs] or [PhDNs] simultaneously with CF–External.
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Standard Features
Call Forward
Call Forward–All Calls
1. Press &$// + &934 You hear confirmation tone.
C A L L F O R W
A R D T O
1 2 : 1 5
2. Enter the destination
[DN].
F O R WA R D
T O 2 0 3
1 2 : 1 5
3. Press (1'.
Calls are forwarded to the
stored [DN].
T O S H I B A
2 4 M A R 9 9
1 2 : 1 5
➤ To cancel a CF–All Calls
i
Press &$// + [PDN] + &934 + (1'.
Call Forward–Busy
1. Press &$//#+ &935. You hear confirmation tone.
C A L L F O R W
T O
1 2 : 1 5
2. Enter the destination
[DN].
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Standard Features
Call Forward
3. Press (1'.
Calls are forwarded to the
stored [DN].
T O S H I B A
2 4 M A R 9 9
1 2 : 1 5
➤ To cancel a CF–Busy
i
Press &$// + [PDN] + &935 + (1'.
Call Forward–No Answer
1. Press &$// + &936. You hear confirmation tone.
C A L L F O R W
T O
1 2 : 1 5
2. Enter the destination
[DN].
3. Press +#the time
-
delay (08~60
seconds).
Note Skip this step if
you do not want to
change the time.
4. Press & + (1'.
Calls are forwarded to the
stored [DN].
T O S H I B A
2 4 M A R 9 9
1 2 : 1 5
Note If the DK system is programmed for
Announce Calls, the handset only rings. It
does not have a speaker to announce the call.
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Standard Features
Call Forward
➤ To cancel a CF–No Answer
i
Press &$// + [PDN] + &936 + (1'.
Call Forward–Busy/No Answer
1. Press &$// + &937. You hear confirmation tone.
C A L L F O R W
T O
1 2 : 1 5
2. Enter the destination
[DN].
3. Press + the time
The LCD displays the
amount of time entered (16).
-
1 6 S E C
1 2 : 1 5
delay (08~60
seconds).
Note Skip this step, if
you do not want to
change the time.
4. Press & + (1'.
Calls are forwarded to the stored [DN].
➤ To cancel a CF–Busy/No Answer
i
Press &$// + [PDN] + &937 + (1'.
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Standard Features
Call Forward
Call Forward–External
1. Store the destination
number at Station SD
location code 49.
Notes
♦
Only perform Step 1 the first time CF-External
is set or when you change the destination. It is
not necessary to store the destination each time;
it remains in system memory.
♦
The LCR access code “9” cannot be used.
2. Press &$// + &9:3. Incoming calls forward to the destination stored at
Station Speed Dial Location 49.
➤ To cancel a CF–External
i
Press &$// + &9:3 + (1'.
➤ To change a remote forwarding destination number
If Call Forward-External mode is set at your station, you can change the forwarding
destination from a telephone outside of the system.
1. Call into the Strata
You hear ringback tone signal, then internal dial
DK system over a CO tone for 10 seconds. Try again if you hear busy tone.
line programmed for
DISA.
Note See the System Administrator for DISA
telephone numbers.
2. After you get dial
tone, press &9:3 +
your [PDN].
You hear a confirmation tone.
If a number is not dialed, the system automatically
makes the DISA CO line ring as a normal incoming
call. Then, if the call is not answered within 15
seconds after the ringing starts, it disconnects.
3. Enter the Remote
You hear a confirmation tone. See the System
CF–External security Administrator for the security code that is assigned
code.
to your handset in system programming.
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Standard Features
Call Hold
4. Enter the new
Notes
destination.
♦
You can enter an internal number, Voice Mail
number, or a CO line access code + an external
telephone number.
♦
With some systems, you can dial a line group
code instead of a CO line number access code.
(See “Feature Access Codes”on Page 110 for
access code information.)
5. Press & + (1'.
You hear a confirmation tone.
Call Hold
i
While on a call, press )/6+ + &74.
➤ To return to the call on hold
i
Press#&$// + &75.
You are reconnected to the held call. If you do not
return to the held call within a specified time, the
call rings your handset.
If you are busy on another call when the held call
recalls your station, you hear two tone bursts of two
beeps each, three seconds apart. When you end the
second call, the first call rings your station.
The call remains on hold at your station indefinitely.
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Standard Features
Call Park Orbits
Call Park Orbits
The Call Park feature holds calls temporarily in an orbit. Anyone can retrieve a call
from the orbit using the same or a different station. There are 20 General Park Orbits
for a Strata DK system and 1 Personal Park Orbit for each station.
Once you have parked a call in an orbit, you can:
€
Hang up and retrieve the parked call at a later time
€
Access a voice paging device to announce the parked call for pickup from
another station
If the parked call is not retrieved within a specified time, the call rings back to your
handset. If you are talking when the parked call recalls, you hear two short beeps
(tones), three seconds apart.
You can answer the parked recall by putting the new call on hold or end the second
call and answer the parked recall by hanging up. The parked call remains camped
onto your handset until you respond.
➤ To park a call in an orbit
1. Press )/6+ + &665.
2. Enter a General Orbit You hear a one-second confirmation tone. The call
Number (<33~<4<)
...or a valid [PDN]
...or <<<.
is parked in an orbit, or to an assigned [PDN]. If an
orbit number is busy, enter another number.
The system parks the call on
the lowest vacant orbit
number and displays it.
6 7 9 3 P K
O R B I T 9 0 0
1 2 : 1 5
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Standard Features
Call Park Orbits
3. Press (1'.
Once the call is parked, you can make or receive
other calls.
Note If the parked call is
L 2 P K
O R B T 9 0 0
not retrieved within a
specified time, the
call rings back to
1 2 : 1 5
your handset and
displays on the LCD.
➤ To retrieve a parked call
i
Press &$// + &665# You are reconnected to the
L 2 P K O R B I T
9 0 0
and enter the orbit
number.
parked call.
1 2 : 1 5
➤ To park and page a call
1. Press &$// + &664.
H O L D L N 2
E N T E R O R B #
1 2 : 1 5
2. Enter the general
orbit number
The call is parked on the lowest vacant orbit number
or [PDN]. After you enter an orbit number, a short
burst of dial tone prompts you to enter the Page
access code.
(<33~<4<)
...or a valid [PDN]
...or <<<.
The system parks the call on the lowest vacant orbit
number and displays it.
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Standard Features
Call Pickup
3. Enter a [DN] or Page After you enter an orbit
Group or Zone access number, a short burst of dial
H O L D L N 2
9 9 9
code.
tone prompts you to enter
the Page access code.
1 2 : 1 5
The LCD shows the held
line and its orbit number.
H O L D L N 2
L 2 O R B 9 0 0
See Tables 11 and 12 on
Page 112.
1 2 : 1 5
4. Make your
announcement
including the orbit
number.
5. Press (1'.
Call Pickup
You can pick up a call that is ringing at another station or on hold and other types of
calls with the Call Pickup feature. Table 6 describes the functions of each code.
Stations are assigned in system programming to Pickup Groups. As many as 20
groups can be enabled to easily pick up external (new or transferred) or internal calls
that are ringing stations in your group or in other groups. You can belong to more
than one group. See the System Administrator for group assignments.
You can pickup internal calls (station-to-station), Group Pages, and All Call Pages.
If these types of calls occur at the same time, the pickup priority is station-to-station
and then Page calls in the order of occurrence. In some systems this feature can be
applied to pickup All Call Page exclusively.
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Standard Features
Call Pickup
Table 6 Call Pickup Access Codes and Functions
Code
Function
Picks up calls ringing or on hold at specific [PDNs] or
[PhDNs].
&8#.#;;;
Picks up group pages, internal calls, or door telephones
ringing stations.
&63
Picks up external pages.
&68
<
Picks up ringing CO lines.
Picks up CO lines (1~200) on hold.
&:334~&:533
➤ To use Call Pickup
i
Press &$// + &8 +
Call Pickup code.
➤ To pick up calls that are ringing in your group
i
Press &$// +
&8&67.
➤ To pick up calls that are ringing in another group
1. Press &$// + [DN]. You hear dial tone.
2. Enter#&8 + the group You are connected to the call after dialing the group
pickup access code
(&653~&66<).
access code. If the called station belongs to more
than one group, any of the Group Pickup codes
associated with those groups can pick up the call.
Note These group pickup access codes can be
entered into a SD location for easier access.
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Standard Features
CO Line Queuing
CO Line Queuing
If all outgoing CO lines are busy, the CO Line Queuing feature rings your telephone
when one is available.
➤ To set CO Line Queuing
1. Press &$// + CO
line access code.
2. If you hear busy tone, Busy tone stops, followed by dial tone (two
press 7.
seconds), then busy tone resumes.
3. Press (1'.
You can make other calls while waiting for a line to
become available.
Your telephone rings at a fast rate when a CO line
becomes idle. If the original call was made using
LCR (entering < + the telephone number), the
system automatically dials the number.
Answer within three rings to prevent the callback
from being cancelled.
You hear CO dial tone. If you hear busy tone, it
means the line has already been seized or has
received an incoming call. Your request is not
cancelled, and you are called again the next time the
line is idle.
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Standard Features
Conference Calls
➤ To answer a CO Line Queue
1. Press &$// when
your handset rings at
a fast rate.
If the original call was made using LCR (entering <
+ the telephone number), the system automatically
dials the number.
2. Answer within three
rings to prevent
You hear CO dial tone. If you hear busy tone, it
means the line has already been seized or has
received an incoming call. Your request is not
cancelled, and you are called again the next time the
line is idle.
callback cancel.
➤ To cancel CO Line Queuing
i
Press &$// + &76.
Conference Calls
This feature enables you to add other parties to an existing call. You can conference
up to:
€
€
€
Two stations and two CO lines
Three stations and one CO line
Four stations
➤ To make a conference call
1. While on a call, press You hear dial tone.
)/6+.
2. Dial a [DN] or access If you receive a busy tone or no answer, press )/6+
a CO line and dial the to return to the original call.
telephone number.
3. If the called party
answers, press
)/6+.
You hear a single tone. All parties are conferenced.
If the second call was placed on a [DN] or CO line
that appears on your handset.
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Standard Features
CO Line Connection (Tandem)
CO Line Connection (Tandem)
➤ To connect two outside lines
1. While talking on an
internal/external line,
press )/6+.
Your call is put on hold, and you hear dial tone.
2. If you want to add an See Table 9 on Page 109—CO Line Access Codes
outside line, dial a
CO line access code
and then the outside
telephone number
or ask your System Administrator.
...or, if you hear busy You are returned to the original call.
tone, press )/6+.
3. After the called
number answers,
press )/6+.
You hear a single tone or ringing.
4. Press )/6+ again.
You hear dial tone, and the
two lines are connected. N1
and N2 identify the
T R K - T R K
N 1 N 2
1 2 : 1 5
connected CO lines.
5. Press (1'.
If the public telephone company provides auto
disconnect, the connection releases automatically
when the parties hang up.
Direct Inward System Access (DISA)
Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones
(pushbutton dialing) can call into the system on DISA CO lines and dial stations or
outgoing CO lines without going through an attendant or operator.
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Standard Features
Direct Inward System Access (DISA)
➤ To make a direct inward station call with DISA
1. From outside the
system, dial the
DISA CO line
number.
The System Administrator has the appropriate
number.
You hear repetitive ringback tone followed by dial
tone.
2. During the 10
seconds of dial tone,
make your call.
If a number is not dialed, the system automatically
rings at telephones as a normal incoming call
instead of DISA. If the call is not answered within
15 seconds after the ringing starts, it disconnects.
Notes
♦
♦
You cannot call another station after completing
a DISA station call. The internal party must
transfer you.
Station Paging and System Paging cannot be
made on DISA calls.
3. If you hear busy tone, If the call is not answered after 6 rings or 24
press .
seconds, whichever occurs first, you hear busy tone.
-
4. When you hear dial
tone, call again.
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Standard Features
Direct Inward System Access (DISA)
➤ To make an outgoing call with DISA
1. From outside the
system, dial the
The System Administrator has the appropriate
number.
DISA CO line
telephone number.
2. Listen for repetitive
ringback tone, then
dial tone.
You hear dial tone for 10 seconds that enables direct
dialing of a station internal number or CO line
access code.
If a number is not dialed, the system automatically
causes the DISA CO line to ring at telephones as a
normal incoming call. If the call is not answered
within 15 seconds after the ringing starts, it
disconnects.
3. Enter a CO line
number or line group
access code.
4. Enter a DISA
security code, if
required (see the
System
You hear CO dial tone, then a four minute timer tone
plays that both parties hear after the call connects.
Note If the correct security code is not entered, the
Administrator), + the
code and listen for
CO dial tone.
call is disconnected.
5. Press 3 to reset the
timer four more
minutes; otherwise,
the call disconnects
approximately one
min. after the tone.
6. Dial a telephone
number.
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Standard Features
Door Phones
Door Phones
You can call a door telephone and monitor the immediate area surrounding it. Only
digital and electronic stations can be called by door telephone users, but you can
pick up these calls when they are incoming.
➤ To call and/or monitor a door telephone
1. Press &$//.
You hear dial tone.
2. Enter the door phone
[DN].
N O . 2 0 4
D O O R P H 1 A
1 2 : 1 5
3. If the door phone is
ringing another
You are connected to the door phone.
station, press [DN] +
&8&63.
Note &8&63 access is a system option that cannot
be turned on for your system.
Emergency Ringdown
The Emergency Ringdown feature enables your handset to automatically ring at a
designated extension. It is activated by pressing CALL and waiting for the ringdown
timer to expire. If you input an access code or [DN], Emergency Ringdown is
canceled.
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Standard Features
ISDN Calling
ISDN Calling
To make outgoing calls using an Integrated Services Digital Network (ISDN)
trunks, you must be an ISDN subscriber and be connected to a Strata DK424 system
with Release 4.0, or higher. ISDN trunks offer faster call connection setup and more
connection circuits.
Making an ISDN outgoing call is handled automatically with a timer. The method
depends on system programming. See your System Administrator for more
information.
➤ To make an outgoing call to an ISDN trunk
1. Press &$// and
access an outside CO
line.
2. Input the telephone
number.
The dialed digits are not sent until the timer expires.
Message Waiting
If you call a busy station or it does not answer, you can leave a message waiting
indication at the station. The Msg LED at the called station flashes and the user can
call you back by pressing 0VJ with the flashing LED.
➤ To retrieve messages
1. Press &$// + &73;.
2. You can bypass the
first message and
listen to the next
message by repeating
Step 1.
This feature is available for Strata DK40, DK280,
Release 3.1 and higher, and DK424 Release 1 and
and higher.
If you are connected to a non-Toshiba telephone
system, see your System Administrator.
3. After receiving the
message, press (1'.
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Standard Features
Override Calls
➤ To set a MW indication at another telephone
i
If the called
The MW lamp turns on.
telephone is busy or
does not answer,
press : + (1'.
➤ To cancel the MW indication at another telephone
i
Press &$// + the
called telephone
Your hear busy tone if the called telephone is busy.
If the telephone is idle, you hear repetitive ringing
number + :: + (1'. or a single tone.
Override Calls
Note The stations indicated in the LCDs shown below and on the following pages
(203, 204, 205, and 210) are examples, not handset defaults.
The available override features are:
€
€
Busy Override – sends muted ring tones to a busy station to indicate that a call
is waiting. The muted ring is programmed for each station as two muted rings
only or continued muted rings until the call is answered. The muted ring can be
sent to the telephone speaker or to the telephone handset/headset and speaker.
DND Override – sends a tone to an idle or busy station
in the DND mode to indicate that a call is coming in.
Your handset can also be programmed to block DND
N O . 2 0 4 I N T
2 1 0 D N D
1 2 : 1 5
Override from other telephones. The handset LCD
shows that the called station, 210, is in the DND mode.
€
Executive Override – enters an established
conversation. Your handset can also be programmed to
block Executive Override. The Privacy on Line feature
does not block this feature.
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Standard Features
Override Calls
Busy Override
i
Press 5.
A muted tone is heard at the
busy station. The station
number (210) displays.
N O .
2 1 0 B S Y O V R
2 0 3
1 2 : 1 5
Do Not Disturb Override
i
Press 5.
A tone signal is heard at the
DND station, indicating an
incoming call. The
N O .
2 1 0 D N D O V R
2 0 3
1 2 : 1 5
overridden station number
(210) displays.
If the station you called
denies DND Override, this
displays:
N O . 2 0 3 D N D
O V R D E N Y
1 2 : 1 5
Executive Override
i
Press 6.
The called parties hear a
tone prior to you entering
the conversation.
N O . 2 0 4
2 1 0 E X E O V R
1 2 : 1 5
The overridden station
[210] displays until the call
ends.
Your number (shown at the
right as 204) displays until
the override disconnects.
N O . 2 1 0
2 0 4 E X E O V R
1 2 : 1 5
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Standard Features
Paging Announcements
Paging Announcements
Telephones are assigned to specific page groups in system programming. You can
page Digital and Electronic telephone speakers and external speakers.
1. Press &$// + a
You hear dial tone. See Tables 11 and 12 on Page
112 for the access code.
paging access code.
2. Make your
It is recommended that you repeat the
announcement.
announcement at a
normal voice level.
3. Press (1'.
Repeat Last Number Dialed
Redial Last Number automatically redials the last number that you called. It can be
an outside telephone or internal [DN].
i
Press &$// + &&.
The last telephone number
you dialed is automatically
redialed.
5 0 2 5
1 2 : 1 5
Speed Dial
Your wireless handset can store 70 SD numbers in its own memory only. For more
information, see “Speed Dial”on Page 25.
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Standard Features
Transferring Calls
Transferring Calls
You can transfer calls to an idle or busy station. The station can be the [DN] of a
telephone, a Hunt Group Number, or ACD Group [DN].
1. Press )/6+.
2. Enter the [DN] of the You hear a single tone.
destination station.
3. Announce the call.
Note If the destination station does not answer or is
busy, your call camps on. You receive a recall
ring (set in system programming) when the
station is available.
4. Press (1'.
Transferring with Camp-on
You can transfer calls to idle or busy [DNs], Hunt Group Numbers, and ACD Group
[DNs]. You cannot transfer (or camp-on) to a [PDN] or [PhDn] if the station is
DND, unless the [PDN] or [PhDN] appears on other stations.
1. Press )/6+.
2. Input the [DN] where The called station rings. If you hear a single tone,
the call will be
transferred.
you can announce the call over the called telephone
speaker.
3. If the station is idle,
announce the call and
press (1'
...or if the station is
busy or does not
answer, press (1'
The call camps onto the
called station and a warning
tone is heard.
N O . 2 0 4
C A M P - O N
4
1 2 : 1 5
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Standard Features
Toshiba Voice Mail Integration
If the call is not answered after a specified recall
time set in system programming, camp-on is
cancelled and the transferred call rings your handset
(if you are not talking). If you are talking, you hear
two tone bursts.
This displays (CO line
number and the station
number, 203, of the original
transfer).
H O L D L N 2
R E C A L L 2 0 3
1 2 : 1 5
...or press )/6+
again to reconnect to
the transferred line
before the called line
answers.
Toshiba Voice Mail Integration
This section explains how to use your handset for retrieving messages and setting up
CF. For more information, refer to:
€
Stratagy Voice Processing User Guide
Toshiba VP User Guide
€
Call Forward to Voice Systems
By setting CF to the Toshiba Voice Mail system, information about the call is
automatically sent to the system. See “Call Forward” on Page 80 for more
information.
Note Your handset must be programmed as the owner of a [PhDN] before calls to
the [PhDN] can be forwarded to a voice mailbox number.
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Standard Features
Toshiba Voice Mail Integration
➤ To forward calls to Voice Mail
1. Press &$// + [PDN] You hear a confirmation tone after entering the
or [PhDN] + the
access code.
access code.
Call Forward access codes:
CF-All Calls:
CF-Busy:
CF-No Answer:
&934
&935
&936
CF-Busy-No Answer: &937
2. Call the Voice Mail
system [DN].
See your System Administrator for the correct Voice
Mail number. After dialing, you hear confirmation
tone.
3. Press (1'.
➤ To cancel Call Forward
i
Press &$// + [PDN] You hear a confirmation tone.
or [PhDN] + &934 +
(1'.
Voice Mail Identification Code
To forward calls to your message mailbox and ensure that callers hear your personal
greeting, you must store a Voice Mail Identification (VMID) code. You only have to
store the VMID code once. After storing the code, messages are automatically sent
to the Voice Mail unit and directed to your mailbox. Your [PDN] and up to four
[PhDNs] can be independently forwarded.
Note Your handset must be programmed as the owner of a [PhDN] before calls to
the [PhDN] can be forwarded to a voice mailbox number.
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Standard Features
Toshiba Voice Mail Integration
➤ To assign or change a VMID
1. Press &$// + &989. You hear confirmation tone.
2. Enter the VMID and
voice mailbox
Note Once the VMID is programmed, it remains in
memory until you change it.
number [DN] plus
any required pauses
(up to 16 characters).
3. Press &.
You hear confirmation tone.
➤ To cancel the VMID
i
Press &$// + &989 + &.
Message Retrieval
You can program a [PDN] to automatically retrieve your voice mail messages when
pressed. Storing the message retrieval sequence is required only once. It remains in
memory unless cancelled or changed.
1. Press &$// +
You hear confirmation tone.
&98:.
2. Enter <5.
3. Enter the mailbox
number.
➤ To cancel automatic retrieval
i
Press &98: + &.
➤ To retrieve multiple messages
i
Note
Press &$// +
&73;.
&98: must be programmed.
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Appendix
This appendix contains:
♦
♦
♦
Handset specifications (see Table 7)
Troubleshooting tips (see Table 8)
Access codes (see Tables 9 and 13)
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Appendix
Handset Specifications
Handset Specifications
Table 7
Handset Specifications
Item
Specification
Access method FDMA/TDMA/TDD
1 internal antenna
Transmission
Modulation technique p/4 (QPSK)
Gross bit rate 384 kbps
Operating 0° to 40° C
Temperatures
Power
Storage -10° to 50° C
1
Minimum output peak <5 dbm
Maximum output peak 15 dbm ± 1dbm
Rechargeable Nickel Metal Hydride
Capacity:
Battery
●
●
●
3.6VAC
4 hours Talk Mode
40 hours Standby Mode
Width 2.3 inches
Depth 1.0 inches
Size
Height 6.0 inches
Weight Approximately 7 oz.
1. Dbm represents the decibels below 1 milliWatt.
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Appendix
Troubleshooting
Troubleshooting
If your wireless handset does not perform to your expectations, try the suggestions
in Table 8. If you are still unable to resolve the problem, contact your System
Administrator.
CAUTION!
Do not attempt to service this unit yourself. All service must be
done by qualified service personnel.
Table 8
Troubleshooting
Problem
Suggestion
Check the handset signal strength by moving
closer to a base station. For best results the
signal strength indicator should show three to five
bars, and the operating environment should be
unrestricted.
Called party hears you, but cannot be
heard; conversation breaks up;
handoff clicks occur during
conversation.
Power the handset off and on or move closer to a
base station. It can take up to a minute for the full
display to appear.
No date, time and signal strength in
LCD.
Ensure that the handset is unlocked and check
the volume level. If the problem remains, the
handset is not locked onto a base station. Power
the handset off and on or move closer to the base
station.
No dial tone.
Check the volume level. Consider dialing the
number and pressing#&$// instead of pressing
&$// and waiting for dial tone.
Weak or delayed dial tone.
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Appendix
Troubleshooting
Table 8
Troubleshooting (continued)
Problem
Suggestion
Power the handset off and on or move closer to
the base station. A handset is properly locked
when you see the date, time, and signal strength
icons after power on.
NO SERVICE! message.
You can get this message if you pressed &$//
on an unlocked handset, is out of range, or all
eight channels are busy.
Ensure that the base station channels are in a
maintenance busy state and that your handset is
securely locked. This message occurs when you
request a service check.
SYSTEM BUSY message.
Unexpected digits in display.
Ensure that the handset is locked.
Reduced talk/standby time while on a
call.
1
Charge the battery.
Handset beeps once every minute
while on a call.
1
Recharge the battery.
In standby/idle mode, handset beeps
every 30 seconds.
1
Recharge the battery.
1
Cannot make a call.
Recharge the battery.
1. See instructions for discharging and recharging the battery on Page 8.
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Appendix
Access Codes
Access Codes
Access codes for CO lines, Features, and Paging are described in the following
sections.
CO Line Access Codes
Table 9 lists all of the codes needed to access an outside line. See your System
Administrator for the code that applies to your handset.
Table 9
CO Line Access Codes
System
DK16 and DK16e
DK40 and DK40i
DK424 (RCTUA)
DK424 (RCTUBA/BB)
DK424 (RCTUC/D)
DK424 (RCTUE/F)
Notes
CO Line Access Codes
< or ;34~;3;#or &:334~&:33;
< or ;34~;3;#or &:334~&:345
< or ;34~;3; or &:334~&:349
< or ;34~;3; or &:334~&:37;
< or ;34~;49 or &:334~&:477
< or ;34a;49 or &:334~&:533
●
In some systems, < accesses a general group code, an outside line, or Least Cost
Routing (LCR). System users must dial < in order to access an outside line.
●
●
;34a;49 accesses line groups 1~16 respectively.
&:334a&:533 accesses individual lines 1~200 respectively. If you are storing in a
Speed Dial code, enter 77 in place of &.
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Appendix
Access Codes
Feature Codes
Table 10 lists the feature access codes for Strata DK systems. It does not cover all of
the code entries. For example, “;;;” and “<<” are variable entries that can change
with different codes. See your System Administrator for more information.
Table 10
Feature Access Codes
Features
Feature Access Code Sequence
)&1 + 5 + 7779 + Account code digits
7
1
Account Code (frequently used codes)
Automatic Callback
Call Forward–All Calls (to station or VM)
Call Forward–Busy (to station or VM)
Call Forward Cancel
[PDN] + 77934 + [DN]
[PDN] + 77935 + [DN]
[PDN] + 77934
Call Forward–No Answer
[PDN] + 77936
Call Forward External
[PDN] + 779:3
Call Forward External Cancel
Door Phone Calling
[PDN] + 779:3
[PDN] + door phone [DN]
)&1 + 5 + 7778
1
Hookflash Signal
2
ISDN Sub
)&1 + [B]
ISDN Start
)&1 + [B]
ISDN Tone
)&1 + [B]
Off-hook Call Announce (manual mode)
Overrides (Busy, DND)
Overrides (Executive)
Voice First:#5; Tone First: 4, 5 4, or 4 5
5
6
)&1 + 4 + [PDN] + 77XXX
4
Page Access
77XXX = Page Access code - see Table
on 112.
110
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Appendix
Access Codes
Table 10
Feature Access Codes (continued)
Features
Feature Access Code Sequence
&21)27516 + 77664 + [X X X] + [Y Y
Y]
Park Call/Access Page
3
[X X X] = 900~919 or 999 park zone
number;
[Y Y Y] = page group/zone (See Tables 11
and 12 on Page 113.)
The existing call is parked, and you are
automatically connected to the Page.
)&1 + 4 + [PDN] + 778 + station number
[PDN]
4
Pickup (to station, new, or transferred call)
[PDN] + 778775#+ [X X X X]
Pickup a held or ringing [PDN] or [PhDN]
(not available on all systems)
[X X X X] = [PDN] or [PhDN] to be picked
up
4
Pickup any ringing CO Line (new call only)
)&1 + 4 + [PDN] +#778<
4
Pickup Station Page or Ringing Door Phone
)&1 + 4 + [PDN] +# 7787763
)&1 + 4 + [PDN] +#7787768
[PDN] + 778 + 77:3(34a<<)
[PDN] + 778 +#77:(433a533)
[PDN] + Voice Mail [DN]
4
Pickup External Page
5
Pickup Line on Hold (lines 1~99)
6
Pickup Line on Hold (lines 100~200)
One-touch Voice Mail Access
Outgoing Calls
[PDN] + CO Line Access Code, see Table 9
on Page 109.)
1. These codes are used during a CO line call.
2. [B] represents pre-programmed buttons 4~9. See your System Administrator.
3. XXX = Auto Park Orbit 999 (access the next available park orbit), General Park Zones
900~919, or the [PDN] where the call should be parked. Only use 999 with the handset
(LCD).
4. This feature puts an existing call on hold. If the button is pressed when not on a call,
pickup or page is accessed. These codes can be used during a CO line call.
5. After pressing the feature button, enter the line number (01~99) to pickup the line.
6. After pressing the feature number, enter the line number (100~200) to pickup the line.
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Appendix
Access Codes
Paging Access Codes
Your wireless handset can be a member of more than one paging group and each
group can have as many as 120 stations. Tables 11~12 have the access code.
Table 11
Paging Groups
Paging Group
Access Code
&644
Paging Group
Station Group E
Station Group F
Station Group G
Station Group H
Access Code
&648
Station Group A
Station Group B
Station Group C
Station Group D
&645
&649
&646
&64:
&647
&64;
112
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Appendix
Access Codes
Table 12
System Paging Zones
External Paging Zone
Access Code
External Paging Zone
Access Code
DK16 and DK16e
Paging
All Call, External Page
Zone
Paging
All Call Page Zone
&63
&6<
&6<
DK40, DK40i, and DK424 (all processors)
Paging
All Call, External Page
Zone
Paging
&63
All Call Page Zone
DK40, DK40i, and DK424 (RCTUA, RCTUBA/BB, RCTUC/D)
Zone A
&68
&69
Zone C
Zone D
&6:
&6;
Zone B
DK424 (RCTUE/F)
Zone A
&684
&685
&686
&687
Zone E
Zone F
Zone G
Zone H
&688
&689
&68:
&68;
Zone B
Zone C
Zone D
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Appendix
Access Codes
Table 13
External Paging Zones
External Paging Zone
Access Code
External Paging Zone
Access Code
DK40/DK40i/DK424 (all processors)
&63
&6<
Paging
Paging
All Call Page Zone
All Call, External Page
Zone
DK40/DK40i/DK424 ((RCTUA, RCTUBA/BB, RCTUC/D)
&68
&69
&6:
&6;
Zone A
Zone C
Zone D
Zone B
DK424 (RCTUE/F)
Zone A
&684
&685
&686
&687
&688
&689
&68:
&68;
Zone E
Zone F
Zone G
Zone H
Zone B
Zone C
Zone D
114
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Index
buttons, 3
directory number, 5
A
ABR, 34, 78
access codes, 109
CO, 109
fixed, 5
flexible, 5
line, 5
line (CO), 5
paging, 112
using, 39
meaning of B, ix
phantom directory number, 6
primary directory number, 5
secondary directory number, 6
account code calls, 32
adjusting volume (raise/lower), 23
alarm reset, 33
all call page, 62
attendant console calling, 34
auto answer, 18
automatic
C
call
forward, 38, 80
busy redial, 34
callback, 35
hold, 37
all calls, 40, 82
busy, 40, 82
busy⁄no answer, 43, 84
change remote destination, 45, 85
external, 44, 85
automatic busy redial, 34, 78
automatic hold, 37
fixed, 44, 85
B
no answer, 41, 83
to voice systems, 72
using the buttons, 39
hold, 46
B variable, ix
battery
low indicator, 8
remove and re-install, 9
restore charge, 8
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Index
D ~ F
park
orbits, 46, 87
DTMF tones, 56
E
park and page, 48, 88
parking a call, 47, 87
retrieving a call, 48, 88
emergency
call to a console, 34, 78
override, 33, 77
pickup, 49
access codes, 50, 90
directed, 50
ringing patterns, 13
transfer with camp-on, 69, 101
waiting, 52
F
features
access codes, 110
account code calls, 32
caller ID, 52
camp-on, 70
emergency override, 33, 77
forced, 32, 76
cancel the ringer mute, 24
change idle message, 18
charger base, 7
verified account codes, 33
voluntary account codes, 32, 76
alarm reset, 33
all call page, 62
attendant console calling, 34
automatic
LEDs, 7
CO
access codes, 109
line access codes table, 109
line buttons, 5
busy redial, 34
callback, 35
line queuing, 53, 93
conference calls, 53, 92
hold, 37
busy override, 60, 99
call
D
forward, 38, 80
hold, 46
park orbits, 46
pickup, 49
pickup access codes, 50, 90
waiting, 52
direct inward system access (DISA), 53, 93
directed call pickup, 50
directory number, 5
discharge
handset, 8
spare battery, 8
call forward
display test option, 21
do not disturb, 53, 93
door lock, 55
all calls, 40, 82
busy, 40, 82
change remote destination, 45, 85
external, 44, 85
door phones, 53, 55, 93
116
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Index
G ~ L
fixed, 44, 85
hookswitch, 23
LCD information, 39
modes, 38, 81
flexible buttons, 5
forced account codes, 32, 76
no answer, 41, 83
using the access codes, 39
using the buttons, 39
G
group pickup, 49, 89
caller ID, 52
H
conference calls, 53, 92
do not disturb, 53, 93
do not disturb override, 60, 99
door lock, 55
door phones, 55
DTMF tones, 56
handset, 2
buttons, 3
charger base, 7
charger LEDs, 7
IDs, 13
executive override, 60, 99
ISDN
hookswitch use, 23
calling (subaddress ISDN
button), 57
I
installation, 11
outgoing calls, 56, 97
message waiting, 57
override calls, 59, 98
paging announcements, 62
privacy override, 61
redial, 63
release and answer, 62
saved number redial, 63
speed dial, 64
battery life, 13
charge the handset and batteries, 12
location, 11
ISDN
buttons, 57, 66, 97
calling sub (subaddress ISDN
button), 57
feature codes, 110
outgoing calls, 56, 97
timed reminders, 64
toll restriction override, 61
tone⁄pulse dialing, 66
transfer calls, 69, 101
two (tandem) CO line connection, 66, 93
voice mail, 70, 102
L
LCD
fields, 3
icons, 4
information, 39
low battery indicator, 13
fixed buttons, 5
flash
CO line, 23
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Index
M ~ P
liquid crystal display, 6
lock/unlock the dial pad, 24
low battery, 13
using during a call, 23
incoming call ringing patterns, 31
lock/unlock the dial pad, 24
making calls, 16
M
mute, 24
cancel, 24
ringer, 24
voice, 24
making calls, 16
memory locations
10~69, 27
power on and off, 15
program a pause, 27
receiving calls, 16
scroll memory locations for speed dial
numbers, 27
menu operation, 17
access, 17
auto answer, 18
change idle message, 18
display test option, 21
options, 17
speed dial, 25
memory locations, 25
scroll
ringer type, 21
ringer volume, 22
time format, 22
message waiting, 57
modes, 38, 81
memory locations, 27
storing a speed dial number, 25
use memory locations, 27
use one button, 26
using memory locations 10~69, 27
with one button, 26
mute, 24
handset ringer, 24
your voice, 24
override
O
busy, 60, 99
calls, 59, 98
one button speed dialing, 26
do not disturb, 60, 99
executive, 60, 99
privacy, 61
operation
adjusting volume, 23
deleting a stored number or name, 28
editing speed dial numbers and
names, 26
toll restriction, 61
P
enter a wait, 28
paging
FCN, 25
access codes, 112
hookswitch
announcements, 62
park and page, 48, 88
flash a CO line, 23
using, 23
118
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Index
R ~ W
pause, 27
Toshiba Voice Mail Systems, 70
transfer
phantom directory number, 6
power on and off, 15
primary directory number, 5
calls, 69, 101
camp-on, 70
two (tandem) CO line connection, 66, 67, 93
R
U
receiving calls, 16
redial, 63
using
release and answer, 62
remote destination change, 45, 85
retrieve a parked call, 48, 88
ringer
access codes, 39
call forward access codes, 39
call forward buttons, 39
one speed dial button, 26
speed dial memory locations, 27
type, 21
volume, 22
ringing patterns, 31
V
verified account codes, 33
voice mail, 70, 102
S
saved number redial, 63
scroll
integration, multiple message
retrieval, 72
for speed dial memory locations, 27
secondary directory number, 6
speed dial, 25, 64
memory locations, 25
numbers and names, editing, 26
start (ISDN button), 57
stored number or name, deleting, 28
storing
message mailbox, 70, 103
message retrieval, 71, 104
systems (Toshiba), 70
volume controls, 6
voluntary account codes, 32, 76
W
wait, 28
speed dial
number, 25
system IDs, 13
T
time format, 22
timed reminders, 64
tone⁄pulse dialing, 66
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