MULTIFUNCTIONAL DIGITAL SYSTEMS
Network
Operator’s Guide
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USE THE SOFTWARE, EVEN IF TTEC OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSI-
BILITY OF SUCH DAMAGES, NOR FOR THIRD PARTY CLAIMS.
U.S. Government Restricted Rights
The Software is provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the U.S. Govern-
ment is subject to restrictions set forth in subdivision (b) (3) (ii) or (c) (i) (ii) of the Rights in Technical Data
and Computer Software Clause set forth in 252.227-7013, or 52.227-19 (c) (2) of the DOD FAR, as appro-
priate. Contractor/Manufacturer is TOSHIBA TEC Corporation, 6-78, Minami-cho, Mishima-shi, Shi-
zuoka-ken, 411-8520, Japan.
General
You may not sublicense, lease, rent, assign or transfer this license or the Software. Any attempt to subli-
cense, lease, rent, assign or transfer any of the rights, duties or obligations hereunder is void. You agree that
you do not intend to, and will not ship, transmit (directly or indirectly) the Software, including any copies of
the Software, or any technical data contained in the Software or its media, or any direct product thereof, to
any country or destination prohibited by the United States Government. This license shall be governed by
the laws of Japan or, at the election of a Supplier of TTEC concerned with a dispute arising from or relating
to this Agreement, the laws of the Country designated from time to time by the relevant Supplier of TTEC. If
any provision or portion of this Agreement shall be found to be illegal, invalid or unenforceable, the remain-
ing provisions or portions shall remain in full force and effect.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU
UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDI-
TIONS. YOU FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE
AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TTEC AND ITS SUPPLIERS AND SUPER-
SEDES ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COM-
MUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.
TOSHIBA TEC Corporation, 6-78, Minami-cho, Mishima-shi, Shizuoka-ken, 411-8520, Japan.
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TRADEMARKS AND COPYRIGHT
Trademarks
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The official name of Windows 98 is Microsoft Windows 98 Operating System.
The official name of Windows Me is Microsoft Windows Me Operating System.
The official name of Windows 2000 is Microsoft Windows 2000 Operating System.
The official name of Windows XP is Microsoft Windows XP Operating System.
The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System.
Microsoft, Windows, Windows NT, and the brand names and product names of other Microsoft prod-
ucts are trademarks of Microsoft Corporation in the US and other countries.
Apple, AppleTalk, Macintosh, Mac, TrueType, and LaserWriter are trademarks of Apple Computer Inc.
in the US and other countries.
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Postscript is a trademark of Adobe Systems Incorporated.
Netscape is a trademark of Netscape Communications Corporation.
IBM, AT and AIX are trademarks of International Business Machines Corporation.
NOVELL, NetWare, and NDS are trademarks of Novell, Inc.
Other company names and product names in this manual are the trademarks of their respective compa-
nies.
Copyright
© 2003 TOSHIBA TEC CORPORATION All rights reserved
Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of
TTEC. No patent liability is assumed, however, with respect to the use of the information contained herein.
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Preface
Thank you for purchasing e-STUDIO4511 Series, e-STUDIO450 Series, or e-STUDIO280
Series Multifunctional Digital Systems. This Guide provides instructions on how to use TopAc-
cess in user mode for remote device management. Read this guide before operating the
e-STUDIO4511 Series, e-STUDIO450 Series, or e-STUDIO280 Series and keep it within easy
reach to aid you in configuring a system environment that makes best of the e-STUDIO’s func-
tions.
About This Guide
This manual describes how to operate the remote device management functions using the
TopAccess user functions.
Conventions
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The term “this equipment” in this manual refers to the e-STUDIO4511 Series,
e-STUDIO450 Series, or e-STUDIO280 Series.
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The term “e-Filing” in this manual is an abbreviation of “electronic filing”.
About Other Manuals
Other guides are included in the User Documentation CD-ROM provided with this system:
Printing Guide— explains how to install user software for the printer functions, including how
to set up and manage print jobs from Microsoft Windows, Apple Mac OS, and UNIX computers.
Network Administrator’s Guide— explains the basic configuration and administration of the
equipment in supported platform and network environments. It also includes guidelines for set-
ting up network servers to provide various network services.
e-Filing Guide—explains how to operate the e-Filing features by using the TWAIN driver, File
Downloader and e-Filing web utility.
Network Fax Guide—explains how to use the network fax features that enable users to operate
fax and internet fax sending from a client computer via network.
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Table of Contents
Preface ...........................................................................................................5
About This Guide....................................................................................................5
Conventions......................................................................................................5
Table of Contents ...........................................................................................6
Features and Functions................................................................................10
TopAccess Overview....................................................................................12
Checking Device Status ...............................................................................16
Managing Jobs .............................................................................................17
Managing Print Jobs.............................................................................................17
Releasing a Print Job......................................................................................18
Deleting a Scan Job........................................................................................22
Displaying Job Logs .....................................................................................23
Managing Templates....................................................................................27
Setting Group Information...............................................................................27
Resetting Group Information...........................................................................31
Panel Setting.............................................................................................40
Internet Fax Setting...................................................................................47
Box Setting................................................................................................53
Scan Setting..............................................................................................53
Setting Template Password............................................................................55
Resetting Private Templates...........................................................................58
Managing Address Book ..............................................................................63
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Managing Groups in the Address Book................................................................69
Managing Mailboxes.....................................................................................72
MailBox Setting...............................................................................................76
Destination Setting..........................................................................................77
Email Setting...................................................................................................78
Managing Counters ......................................................................................81
3. Troubleshooting.............................................................................................85
TopAccess Errors.........................................................................................86
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Features and Functions
TopAccess, a web-based job and device management tool, allows you to access device informa-
tion over the Internet.
TopAccess, in user mode, allows you to:
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Display device information and status.
Manage print jobs, fax and Internet Fax jobs, and scan jobs.
Display print job logs, transmission journals, reception journals, and scan job logs.
Create Private templates for general and specific use.
Add contacts or groups to the address book.
Create ITU-T compatible mailboxes (Optional Fax unit is required).
Display counters.
NOTE:
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TopAccess is available only when the Network Interface Card is installed.
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TopAccess Overview
TopAccess is a web-based job and device management tool that allows you to access informa-
tion about this equipment over the Internet.
TopAccess has two web sites available. One site is designed for end users and the other is for the
administrators.
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The end-user site displays the equipment and job status and enables you to create and main-
tain private template groups and private templates.
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The administrator site enables network administrators to configure device settings, conduct
maintenance, and update the address book, public template group and public templates.
NOTE:
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For instructions on how to use TopAccess in the administrator mode, refer to the
Network Administrator’s Guide.
End users can:
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Display general device information including the status, drawer/accessory configuration,
and paper supply information.
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Display and manage the status of print jobs, fax/internet fax transmit jobs, and scan jobs sub-
mitted by the user. (Optional Fax unit is required for displaying and managing the fax trans-
mit jobs)
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Display the job logs for print, fax/internet fax transmit, fax/internet fax reception, and scan.
(Optional Fax unit is required for displaying the fax transmit and fax reception job log.)
Register and modify the templates.
Add or modify the contacts and groups in the address book.
Register and modify the mailboxes. (Optional Fax unit is required.)
Display the counters logs
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Download client software.
NOTES:
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Because TopAccess uses cookies to store information on the user’s system, users
must have cookies enabled in the browser.
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When TopAccess does not work properly, delete cookies and try again.
On Netscape 7.1, the Confirm dialog box that asks whether you want Password
Manager to remember the logon may appear when you save any changes in TopAc-
cess. If the dialog box appears, click [No] to disable the memory of Password Man-
ager. If enabled, unexpected values may automatically be entered when you open
the page next time.
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Accessing TopAccess End-User Mode
To operate TopAccess, this equipment should be connected to the network and be configured
with the TCP/IP settings. After you complete the TCP/IP setup, you can access to TopAccess
web site to operate various functions from your computer using a web browser such as Netscape
Navigator and Internet Explorer.
You can use the TopAccess web-based utility from a Windows, Macintosh or Unix operating
system environment. The following browsers are supported:
„
„
„
Windows
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Internet Explorer 5.5 or later
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Netscape Navigator 7.02 or later
Macintosh
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Internet Explorer 5.5 or later
Netscape Navigator 7.02 or later
Unix
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Netscape Navigator 7.02 or later
Accessing TopAccess in end-user mode
1. To navigate to TopAccess, enter the following URL on the
address box of your Internet browser.
http://<IP Address> or http://<Device Name>
For example
When the IP address of the equipment is “10.10.70.105”:
http://10.10.70.105
When the device name of this equipment is “mfp-00c67861”:
http://mfp-00c67861
2. The TopAccess web page for end users opens.
SUPPLEMENT:
•
You can also access TopAccess using the TopAccessDocMon link. For instructions
on accessing TopAccess from TopAccessDocMon, see the Printing Guide.
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TopAccess Web Site
When you access TopAccess, the general information page of the TopAccess web site is dis-
played.
From here, you can initiate most device monitoring and management functions.
The basic TopAccess page contains following items:
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1) Function Tab
This provides access to main pages of TopAccess for each function.
2) Menu Bar
This provides access to each menu page under the selected function tab.
3) Submenu Bar
This provides access to each submenu page under the selected menu and function tab.
4) Install Software link
Click this to open the Install Client Software page to download the client software from
TopAccess.
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Checking Device Status
TopAccess opens with the end-user Device tab, which includes a picture of the device. At any
time, the end-user may click Refresh to update the TopAccess status information.
This tab shows the following information about the device:
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1) Device Information
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Status — Displays the device status.
Name — Displays the name of this equipment.
Location — Displays the equipment’s location.
Copier Model — Displays the model name of this equipment.
Hard Disk Space Available — Displays the available size to store the Save as file and
Store to e-Filing documents.
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Contact Information — Displays the contact name of the person responsible for man-
aging this device.
Phone Number — Displays the phone number of the person responsible for managing
this device.
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Message — Displays the administrative message.
Alerts — Displays the alert message. Errors are in red and warnings are in yellow.
2) Paper
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Drawer — Lists the installed drawers.
Size — Displays the paper size set in each drawer.
Type — Displays the paper type set in each drawer.
Capacity — Displays the maximum paper capacity that can be set in each drawer.
Status — Displays the consumption status in each drawer.
3) Options
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Finisher — Displays the type of finisher installed.
Hole Punch Unit — Displays whether the hole punch unit is installed.
Fax — Displays whether the fax unit is installed.
Optional Function — Displays whether the optional function kit is installed (for
e-STUDIO450 Series and e-STUDIO280 Series only).
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Auto Duplex Unit — Displays whether the auto duplex unit is installed (for
e-STUDIO280 Series only).
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Managing Jobs
Using TopAccess, end users can display and delete print jobs, fax transmission jobs, and scan
jobs released by end users.
Managing Print Jobs
Using TopAccess, you can display, delete and release print jobs that are currently in the queue.
Displaying Print Jobs
Accessing the Print menu page in the Job Status tab
1. Click the Job Status tab and click the Print menu.
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The Print menu page is displayed.
2. If your print job previously released is not displayed in the
list, click the [REFRESH] icon at the upper right in the page.
SUPPLEMENTS:
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The print jobs that had finished printing are displayed in the Log tab.
To sort the print jobs list so that a particular job is easier to be found, click the appro-
priate table heading. The page refreshes to display the information in the order you
requested.
The Print menu page displays following information for each print job.
1) User Name
Displays the computer name that released the print job.
2) Date Time
Displays the date and time when the print job was released from the client computers.
3) Type
Displays the print job type.
4) Paper
Displays the paper size of the print jobs.
5) Pages
Displays the number of pages the print job contains.
6) Sets
Displays the number of copies set in the print jobs.
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Deleting a Print Job
Deleting a print job
1. Click the Job Status tab and click the Print menu.
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The Print menu page is displayed.
2. Select an option button at the left of the print job that you
want to delete.
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You can select only one print job at a time.
3. Click [Delete].
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Selected print job is deleted.
Releasing a Print Job
You can print jobs that are stored in the queue.
Releasing a print job
1. Click the Job Status tab and click the Print menu.
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The Print menu page is displayed.
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2. Select an option button at the left of the print job that you
want to release.
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You can select only one print job at a time.
3. Click [Release].
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When you select other than a private job, the selected print job is
immediately printed.
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When you select a private job, the Private Print Job window appears.
4. When the Private Print Job window appears, enter the pass-
word for the private job and click [Enter].
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The selected private job is immediately printed.
Managing Fax/Internet Fax Jobs
Using TopAccess, you can display and delete fax transmission jobs including fax transmission
and Internet Fax transmission.
Displaying Fax/Internet Fax Jobs
Accessing the Fax/Internet Fax menu page in the Job Status tab
1. Click the Job Status tab and click the Fax/Internet Fax menu.
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The Fax/Internet Fax menu page is displayed.
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2. If your fax transmission job previously released is not dis-
played in the list, click the [REFRESH] icon at the upper right
in the page.
SUPPLEMENTS:
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The transmission jobs that had finished the transmission are displayed in the Log
tab.
To sort the fax transmission jobs list so that a particular job is easier to be found,
click the appropriate table heading. The page refreshes to display the information in
the order you requested.
The Fax/Internet Fax menu page displays following information for each fax transmission job.
1) File No.
Displays the file number to identify the fax transmission job.
2) TO
Displays the destinations set to the fax transmission job.
3) Date Time
Displays the date and time when the fax transmission job is released from the Touch Panel
Display or client computer using the N/W-Fax driver.
4) Pages
Displays the number of pages the fax transmission job contains.
5) Delay Time
Displays the delayed time set to the fax transmission job.
Deleting a Fax Transmission Job
You can delete a fax transmission job.
Deleting a fax transmission job
1. Click the Job Status tab and click the Fax/Internet Fax menu.
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The Fax/Internet Fax menu page is displayed.
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2. Select an option button at the left of the fax transmission job
that you want to delete.
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You can select only one fax transmission job at a time.
3. Click [Delete].
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Selected fax transmission job is deleted.
Managing Scan Jobs
Using TopAccess, you can display and delete scan jobs that are currently in the queue.
Displaying Scan Jobs
Accessing the Scan menu page in the Job Status tab
1. Click the Job Status tab and click the Scan menu.
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The Scan menu page is displayed.
2. If your scan job previously released is not displayed in the
list, click the [REFRESH] icon at the upper right in the page.
SUPPLEMENTS:
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The scan jobs that had finished scanning are displayed in the Log tab.
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•
To sort the scan jobs list so that a particular job is easier to be found, click the appro-
priate table heading. The page refreshes to display the information in the order you
requested.
The Scan menu page displays following information for each scan job.
1) Destination
When the job performs the Scan to File or Scan to e-Filing, it displays the document name to
be stored. When the job performs the Scan to Email, it displays the destinations where the
scanned document will be sent.
2) Agent
Displays the agent of the scan job.
3) Date Time
Displays the date and time when the scan job is released from the Touch Panel Display.
4) Pages
Displays the number of pages the scan job contains.
5) Status
Displays the detailed status of the scan job.
Deleting a Scan Job
You can delete a scan job.
Deleting a scan job
1. Click the Job Status tab and click the Scan menu.
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The Scan menu page is displayed.
2. Select an option button at the left of the scan job that you
want to delete.
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You can select only one scan job at a time.
3. Click [Delete].
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Selected scan job is deleted.
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Displaying Job Logs
Using TopAccess, end users can display print job logs, transmission journals, reception journals,
and scan job logs.
Displaying Print Job Logs
Using TopAccess, you can display the print job logs printed on this equipment.
Accessing the Print menu page in the Logs tab
1. Click the Logs tab and click the Print menu.
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The Print menu page is displayed.
2. Click the [REFRESH] icon at the upper right in the page to
obtain the update information.
SUPPLEMENT:
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To sort the print job logs list so that a particular job log is easier to be found, click the
appropriate table heading. The page refreshes to display the information in the
order you requested.
The Print menu page displays following information for each print job log.
1) User Name
Displays the computer name that released the print job. Click the header link to sort the
print job list by user name.
2) Date Time
Displays the date and time that the print job was released from the client computers. Click
the header link to sort the print job list by Date and Time.
3) Type
Displays the print job type. Click the header link to sort the print job list by print job type.
4) Paper
Displays the paper size of the print jobs.
5) Pages
Displays the number of pages the print job contains.
6) Sets
Displays the number of copies set in print jobs.
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Displaying Transmission Journals
Using TopAccess, you can display the transmission journals that this equipment sent by fax and
Internet Fax transmission.
Accessing the Transmission menu page in the Logs tab
1. Click the Logs tab and click the Transmission menu.
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The Transmission menu page is displayed.
2. Click the [REFRESH] icon at the upper right in the page to
obtain the update information.
SUPPLEMENT:
•
To sort the transmission journals list so that a particular transmission journal is eas-
ier to be found, click the appropriate table heading. The page refreshes to display
the information in the order you requested.
The Transmission menu page displays following information for each transmission journal.
1) No.
Displays the serial number of the journals.
2) File No.
Displays the file number to identify the transmission job.
3) Date Time
Displays the date and time the transmission job was performed.
4) Duration
Displays the time length taken for the transmissions. If it takes more than 1 hour, “59:59” is
indicated.
5) Pages
Displays the number of pages the transmission job contains.
6) TO
Displays the destinations set to the transmission job.
7) Dept
Displays the department name.
8) Mode
Displays the transmission mode.
9) Status
Displays the result of the transmission.
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10) Line
Displays the line used.
Displaying Reception Journals
Using TopAccess, you can display the reception journals that this equipment received by fax and
Internet Fax transmission.
Accessing the Reception menu page in the Logs tab
1. Click the Logs tab and click the Reception menu.
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The Reception menu page is displayed.
2. Click the [REFRESH] icon at the upper right in the page to
obtain the update information.
SUPPLEMENT:
•
To sort the reception journals list so that a particular reception journal is easier to be
found, click the appropriate table heading. The page refreshes to display the infor-
mation in the order you requested.
The Reception menu page displays following information for each reception journal.
1) No.
Displays the serial number of the journals.
2) File No.
Displays the file number to identify the received job.
3) Date Time
Displays the date and time of receiving the job.
4) Duration
Displays the time length taken for the receptions. If it takes more than 1 hour, “59:59” is
indicated.
5) Pages
Displays the number of pages the received job contains.
6) From
Displays the sender’s email address or fax number of the received job.
7) Dept
Displays the department number.
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8) Mode
Displays the reception mode.
9) Status
Displays the result of the reception.
10) Line
Displays the line used.
Displaying Scan Job Logs
Using TopAccess, you can display scan job logs that this equipment performed.
Accessing the Scan menu page in the Logs menu
1. Click the Logs tab and click the Scan menu.
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The Scan menu page is displayed.
2. Click the [REFRESH] icon at the upper right in the page to
obtain the update information.
SUPPLEMENT:
•
To sort the scan job logs list so that a particular scan job log is easier to be found,
click the appropriate table heading. The page refreshes to display the information in
the order you requested.
The Scan menu page displays following information for each scan job log.
1) Destination
When the job performed the Scan to File or Scan to e-Filing, it displays the document name
that was stored. When the job performed the Scan to Email, it displays the destinations
where the scanned document was sent.
2) Agent
Displays the agent of the scan job.
3) Date Time
Displays the date and time when the scan job was released from the Control Panel.
4) Pages
Displays the number of pages the scan job contains.
5) Status
Displays the detailed result status of the scan job.
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Managing Templates
Templates contain preset information for the operation of the copiers, scans, and fax and Internet
Fax transmissions so that users can perform these operations easily by selecting the template
button on the Touch Panel Display.
Templates are stored in groups. There are up to 200 private template groups and one public
group. Each group can contain up to 60 templates.
Templates in the public group are created and maintained by the administrator. The public group
can be accessed by all users, but some of the templates may be designed for specific purposes
and have passwords assigned to them. For more information about setting up the public tem-
plates, see the Network Administrator’s Guide.
Templates in private template groups are based on particular group profiles. Private groups can
be assigned passwords. You can also assign passwords to individual templates. If it has no pass-
word assigned at either the template or group level, a “private” template is accessible to all
users.
In practice, you may not need to create templates or groups yourself. The administrator and other
users may have set up all the templates you need for your work. Before creating any template,
look on your system to see what templates are available.
When users set up the templates and template group for the first time, you must first create a
template group according to how templates are grouped, and then register the template that you
require.
In addition, you can also display the templates list registered in the public group.
SUPPLEMENT:
•
Templates can be managed using the Touch Panel Display. For managing tem-
plates from the Touch Panel Display, please see the Operator’s Manual for Basic
Function.
Registering Private Template Groups
Before registering private templates, you have to register the private template group. You can
classify the private templates according to every department, every user, and a use by registering
the private template groups.
Also each private template group can be protected by the password.
Setting Group Information
You can define up to 200 private template groups. To define the private template groups, you
can specify the group name, owner, and email notification setting.
Setting a private template group information
1. Click the Registration tab and the Template menu.
•
The Template menu page is displayed.
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2. Click the “Undefined” group name link to define a new private
template group, or click the group name link that has been
defined to edit the private template group information.
•
•
If you select the private template group that has not been defined, the
Group Properties page is displayed. Skip to step 5.
If you select the defined private template group that is not protected
by a password, the Private Templates page is displayed. Skip to step
4.
•
If you select the defined private template group that is protected by a
password, the Input Group Password page is displayed. Go to the
next step.
SUPPLEMENTS:
•
•
You can display only defined private template groups by clicking on the “Defined
Groups” link. The page displays all 200 private template groups in default page
view.
If you know which private template group you want to define or edit, click the num-
ber of the private template group in the “Jump to” links.
3. When the Input Group Password page is displayed, enter the
5-digit password for the selected private template group and
click [OK].
•
The Private Templates page is displayed.
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4. Click [Edit] to define or edit the group information.
•
The Group Properties page is displayed.
5. Enter the items below as desired.
Number — Displays the number of the private template group.
Name — Enter the name of the private template group.
User Name — Enter the owner name of the private template group.
Notification — Enter the default email address where the notification will be
sent. The email address entered here will be displayed in the Panel Settings
page and can be selected for the destination of the notifications when creating a
private template in this group.
6. Click [Save] to apply changes.
7. You can continue setting the group password, or registering
or editing templates in the group, as required.
Setting Group Password
To set the group password, you must register the private template group first. You can set the
password for the group that you have already registered.
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Setting the group password
1. Click the Registration tab and the Template menu.
•
The Template menu page is displayed.
2. Click the group name link that you want to set or to modify
the group password.
•
•
If you select the private template group that is not protected by a
password, the Private Templates page is displayed. Skip to step 4.
If you select the private template group that is protected by a pass-
word, the Input Group Password page is displayed. Go to the next
step.
SUPPLEMENTS:
•
•
You can display only defined private template groups by clicking on the “Defined
Groups” link. The page displays all 200 private template groups in default page
view.
If you know which private template group you want to define or edit, click the num-
ber of the private template group in the “Jump to” links.
3. When the Input Group Password page is displayed, enter the
5-digit password for the selected private template group and
click [OK].
•
The Private Templates page is displayed.
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4. Click [Change Password] to set the password for the private
template group.
•
The Change Group Password page is displayed.
5. Enter the old password in the Old Password field, and new
password in the New Password and Retype Password fields.
•
•
You can only use 5-digit numbers for the password.
If the password has not been set to the group, leave the Old Pass-
word field blank.
•
Leaving the New Password and Retype Password field blank
releases password protection for the group.
6. Click [Save].
•
The confirmation dialog box appears.
7. Click [OK].
•
The group password is set or modified.
Resetting Group Information
You can reset the group information that you no longer require and turn it to an undefined group.
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NOTE:
•
If you reset the group information, all private templates registered in the group will
be deleted.
Resetting group information
1. Click the Registration tab and the Template menu.
•
The Template menu page is displayed.
2. Click the group name link that you want to reset.
•
•
If you select the private template group that is not protected by a
password, the Private Templates page is displayed. Skip to step 4.
If you select the private template group that is protected by a pass-
word, the Input Group Password page is displayed. Go to the next
step.
SUPPLEMENTS:
•
•
You can display only defined private template groups by clicking on the “Defined
Groups” link. The page displays all 200 private template groups in default page
view.
If you know which private template group you want to define or edit, click the num-
ber of private template group in the “Jump to” links.
3. When the Input Group Password page is displayed, enter the
5-digit password for the selected private template group and
click [OK].
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•
The Private Templates page is displayed.
4. Click [Reset].
•
The confirmation dialog box appears.
5. Click [OK].
•
The group information is reset.
Registering Private Templates
In each private template group, you can create up to 60 templates. To define the private tem-
plate, specify the panel settings that will be displayed in the Touch Panel Display and agent set-
tings. Each private template can also be protected by a password.
Registering or Editing Private Templates
Each template can be created in combination of following agents:
•
•
•
Copy template can be combined with the Save as file or Store to e-Filing agent.
Fax/Internet Fax template can be combined with the Save as file agent.
Scan template can be created with up to two agents in combination of the Save as file, Email,
and Store to e-Filing agents.
Registering or editing a private template
1. Click the Registration tab and the Template menu.
•
The Template menu page is displayed.
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2. Click the group name link where you want to register or edit
the private template.
•
•
If you select the private template group that is not protected by a
password, the Private Templates page is displayed. Skip to step 4.
If you select the private template group that is protected by a pass-
word, the Input Group Password page is displayed. Go to the next
step.
SUPPLEMENTS:
•
•
You can display only defined private template groups by clicking on the “Defined
Groups” link. The page displays all 200 private template groups in default page
view.
If you know which private template group you want to define or edit, click the num-
ber of the private template group in the “Jump to” links.
3. When the Input Group Password page is displayed, enter the
5-digit password for the selected private template group and
click [OK].
•
The Private Templates page is displayed.
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4. From the templates list, click the “Undefined” icon to register
a new template, or click defined icon to edit the template.
•
If the templates list is displayed in the List view, click the “Undefined”
template name to register new template, or click the defined template
name to edit the template.
•
•
•
If you select the private template that has not been defined, the Tem-
plate Properties page to select agents is displayed. Skip to step 7.
If you select the defined private template that is not protected by a
password, the Template Properties page is displayed. Skip to step 6.
If you select the defined private template that is protected by a pass-
word, the Input Template Password page is displayed. Go to the next
step.
SUPPLEMENTS:
•
•
You can change the template list view by clicking on either “Panel View” or “List
View”.
If you know which private template you want to define or edit, click the number of
the private template in the “Jump to” links.
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5. When the Input Template Password page is displayed, enter
the 5-digit password for selected private template and click
[OK].
•
The Template Properties page is displayed.
6. Click [Edit] to define or edit the template properties.
•
The Template Properties page to select agents is displayed.
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7. Select agents and click [Select Agent].
You can select one of the following template:
Copy — Select this to create a copy template. Usually, this is selected to print
copies as well as sending originals to other destinations. This agent can also be
combined with the Save as file agent or Store to e-Filing agent.
Fax/Internet Fax — Select this to create a fax and Internet Fax transmission
template. This agent can be combined with the Save as file agent.
Scan — Select this to create a scan template combined with the Email, Save as
file, and Store to e-Filing agents. When you select this, select the agent from
“Email”, “Save as file”, or “Store to e-Filing”.
You can also additionally combine one of the following agents:
Email — Select this to add an email agent. This can be selected only when
“Scan” is selected. This agent can be combined with the Save as file agent or
Store to e-Filing agent.
Save as file — Select this to add a Save as file agent. This can be selected for
any templates. This agent can be combined with another agent.
Store to e-Filing — Select this to add a Store to e-Filing agent. This can be
selected only when “Copy” or “Scan” is selected. This agent can be combined
with the Email agent or Save as file agent.
For e-STUDIO450 Series and e-STUDIO280 Series:
•
“Fax/Internet Fax” is available only when the Printer Kit and Scanner Upgrade Kit are
installed, when the Printer/Scanner Kit is installed, or when the optional Fax unit is
installed.
•
“Scan”, “Email”, and “Save as file” are available only when the Printer Kit and Scanner
Upgrade Kit are installed, or when the Printer/Scanner Kit is installed.
8. Click each button displayed in the page to specify or edit the
associated template properties.
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[Panel Setting] — Click this to specify the icon settings for the template.
[Destination Setting] — Click this to specify the document’s destination. This
can be set only when creating the Fax/Internet Fax agent or Scan to Email agent.
[Internet Fax Setting] — Click this to specify how the document will be sent.
This can be set only when creating the Fax/Internet Fax agent.
[Fax Setting] — Click this to specify how the document will be sent. This can be
set only when creating the Fax/Internet Fax agent.
[Email Setting] — Click this to specify how the document will be sent. This can
be set only when creating the Scan to Email agent.
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[Save as file Setting] — Click this to specify how the document will be stored in
local hard disk or network folder. This can be set only when creating the Save as
file agent.
[Box Setting] — Click this to specify how the document will be stored in the Box.
This can be set only when creating the Scan to e-Filing agent.
[Scan Setting] — Click this to specify how the document will be scanned. This
can be set only when creating the Save as file agent, Scan to Email agent, and
Scan to e-Filing agent. This cannot be set when combining the Fax/Internet Fax
agent.
9. After configuring the desired template properties, click
[Save].
•
The template properties are registered.
10. The template has been registered or edited. You can click the
Template Groups link at the upper side of the page to return
to the Template menu page.
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— Panel Setting
In the Panel Settings page, specify how the icon for the template is displayed in the Touch Panel
Display, and the notification settings for the template.
1
2
3
4
5
6
7
8
1) Picture
This indicates the icon that will be displayed in the Touch Panel Display. The icon is auto-
matically designated according to the agent that you select.
2) Caption1
Enter the text that will be displayed next to the icon in the Touch Panel Display. You can
enter up to 11 alphanumeric characters.
3) Caption2
Enter the text that will be displayed next to the icon in the Touch Panel Display. You can
enter up to 11 alphanumeric characters.
4) User Name
Enter the owner name of the template.
5) Automatic Start
Select whether the automatic start function is enabled or disabled. When this is enabled, the
operation will be automatically started when you press the template button from the TEM-
PLATE menu on the Touch Panel Display without pressing the [START] button.
6) Notification — Send email when an error occurs
Select this to send a notification message to the specified email address when an error
occurs.
7) Notification — Send email when job is completed
Select this to send a notification message to the specified email address when a job is com-
peleted.
8) Notification — Email to
Select to send the notification message to the email address that is set to the public group, or
enter an email address to which the notification message will be sent.
NOTE:
•
When you enable the Notification setting, make sure to set up the Email settings in
the Email submenu page of the Setup menu in the TopAccess Administrator’s
mode. For instructions on how to set up the Email settings, refer to the Network
Administrator’s Guide.
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— Destination Setting
In the Recipient List page, you can specify the destinations to which the fax, Internet Fax, or
Scan to Email document will be sent.
When you are setting up the destinations for the Scan to Email agent, you can only specify the
email addresses for the destinations.
When you are setting up the destinations for the Fax/Internet Fax agent, you can specify both fax
numbers and email addresses for the destinations.
NOTE:
•
The optional Fax unit must be installed in this equipment to specify the fax numbers
of the destinations.
For e-STUDIO450 Series and e-STUDIO280 Series:
Specifying email addresses for the destinations is available only when the Printer Kit and
Scanner Upgrade Kit are installed, or the Printer/Scanner Kit is installed.
You can specify the recipients by entering their email addresses or fax numbers manually, select-
ing recipients from the address book, selecting recipient groups from the address book, or
searching for recipients in the LDAP server.
Entering the recipients manually
By this method, you can add a recipient manually to the Recipient List.
1. Click [Destination Setting] to open the Recipient List page.
2. Click [New].
•
The Contact Property page is displayed.
3. Enter the email address or fax number of the recipient, in the
Destination field.
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NOTE:
•
You can specify the fax number for the destination only when the optional Fax unit is
installed.
4. Click [OK].
•
Entered recipient is added in the Recipient List page.
5. Repeat step 2 to 4 to add all additional recipients that you
require.
SUPPLEMENT:
•
You can remove the contacts that you added in the recipient list before submitting
the destination settings.
6. Click [Save].
•
The contacts are added as the destinations.
Selecting the recipients from the address book
By this method, you can select recipients from the address book in this equipment.
1. Click [Destination Setting] to open the Recipient List page.
2. Click [Address Book].
•
The Address Book page is displayed.
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3. Check the Email boxes of users you want to add as the Email
recipients or Internet Fax recipients, and check the Fax boxes
of users you want to add as the Fax recipients.
NOTES:
•
•
When you are creating the Scan to Email template, only the Email check boxes are
displayed in the Address Book page.
You can specify the fax number for the destination only when the optional Fax unit is
installed.
SUPPLEMENT:
•
If you want to sort recipient list by a specific group, select the desired group name at
the Group drop down box.
4. Click [ADD].
•
Selected recipients are added in the Recipient List page.
SUPPLEMENT:
•
You can remove the contacts that you added in the recipient list before submitting
the destination settings.
5. Click [Save].
•
The contacts are added as the destinations.
Selecting the groups from the address book
By this method, you can select groups from the address book.
1. Click [Destination Setting] to open the Recipient List page.
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2. Click [Address Group].
•
The Address Group page is displayed.
3. Check the Group boxes that contains the desired recipients.
4. Click [ADD].
•
All recipients in the selected groups are added in the Recipient List
page.
SUPPLEMENT:
•
You can remove the contacts that you added in the recipient list before submitting
the destination settings.
5. Click [Save].
•
The contacts are added as the destinations.
Searching for recipients in the LDAP server
By this method, you can search for recipients in the registered LDAP server and in the address
book.
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1. Click [Destination Setting] to open the Recipient List page.
2. Click [Search].
•
The Search Contact page is displayed.
3. Select the directory service name that you want to search in
the “Directory Service Name” field, and enter the search
terms in the fields that you want to search.
SUPPLEMENTS:
•
If you select the model name of this equipment at the Directory Service Name drop
down box, you can search for recipients in the address book of this equipment.
TopAccess will search for the recipients that match the entries.
Leaving the field blank allows wild card searching. (However, you must specify one
of them.)
•
•
4. Click [Search].
•
TopAccess will start searching for recipients in the LDAP server and
the Search Address List page will display the results.
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5. Check the Email boxes of users to add the Email recipients or
Internet Fax recipients, and check the Fax boxes of users to
add the Fax recipients.
NOTE:
•
•
When you are creating the Scan to Email template, the ID check boxes are dis-
played in the Search Address List page.
You can specify the fax number for the destination only when the optional Fax unit is
installed.
6. Click [ADD].
•
The selected recipients are added in the Recipient List page.
SUPPLEMENT:
•
You can remove the contacts that you added in the recipient list before submitting
the destination settings.
7. Click [Save].
•
The contacts are added as the destinations.
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Removing the contacts from the recipient list
1. Check the check boxes of the contacts that you want to
remove from the recipient list, and click [Delete].
•
The selected contacts are removed from the recipient list.
— Internet Fax Setting
In the Internet Fax Setting page, you can specify the content of the Internet Fax to be sent.
1
2
3
4
5
6
1) Subject
This sets the subject of the Internet Faxes. Select “Scanned from (Device Name) [(Template
Name)] (Date) (Time)” to automatically insert the subject or enter the desired subject in the
field.
2) From Address
Enter the email address of the sender. When the recipient replies to received document, the
message will be sent to this email address.
3) From Name
Enter the sender name of the Internet Fax.
4) Body
Enter the body message of the Internet Fax. You can enter up to 1000 characters (including
spaces).
5) File Format
Only “TIFF-S” format can be selected.
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6) Fragment Page Size
Select the size of the message fragmentation.
— Fax Setting
In the Fax Setting page, you can specify how the fax will be sent.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
1) Resolution
Select the resolution for sending faxes.
•
•
•
Standard — Select the Standard mode as the resolution for originals with regular size
text.
Fine — Select this to set the Fine mode as the resolution for originals with small text or
detailed drawings.
Ultra Fine — Select this to set the Ultra-Fine mode as the resolution for originals with
particularly small text or precision drawings.
2) Original Mode
Select the image quality mode for sending faxes.
•
•
•
Text — Select the Text mode as the image quality mode appropriate for sending text
originals.
Text/Photo — Select the Text/Photo mode as the image quality mode appropriate for
sending originals containing both text and photos.
Photo — Select the Photo mode as the image quality mode appropriate for sending
photo originals.
3) Exposure
Select the exposure for sending faxes.
Select “Auto” to automatically apply the ideal contrast, or adjust the contrast manually in 11
stages.
4) Transmission Type
Select the send mode.
•
Memory Transmit — Select the Memory TX mode to automatically send the document
after it has been temporarily stored to memory. This mode is useful if you want to return
original files immediately. You can also send the same originals to two or more remote
Faxes.
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•
Direct Transmit — Select the Direct TX mode to send the original as it is being
scanned. This mode is useful if you want a confirm from the remote party. Originals are
not stored to memory, and you can specify only one remote Fax at a time.
5) ECM
Enable or disable the ECM (Error Correction Mode) to automatically resend any portion of
the document affected by phone line noise or distortion.
6) Line Select
Select whether specifying the line to be used.
•
•
•
OFF — Select not to specify the line to be used.
LINE 1 — Select to use Line 1 for this Fax agent.
LINE 2 — Select to use Line 2 for this Fax agent if installed.
7) Quality Transmit
Select this to send a document in the Quality TX mode. This feature sends a document at a
slower speed than normal so the transmission will be less affected by line conditions.
8) SUB/SEP
Enter the SUB number or SEP number if you want to set the mailbox transmission.
9) SID/PWD
Enter the password for SUB or SEP if required.
10) Polling
Select this to set Polling communications.
•
•
(Blank) — Select the blank field when you do not want to perform polling.
Transmit — Select this to perform Polling Reservation that allows users to store the
document in the memory.
•
Received — Select this to perform Turnaround Polling that allows users to poll another
fax after transmitting documents to the remote Fax on the same phone call.
11) Password
Enter the 4-digit security code for the document to be stored or received.
12) Fax Number (Security)
When you select “Transmit” at the Polling drop down box, enter the security fax number that
allows polling of stored document.
When you select “Received” at the Polling drop down box, enter the security fax number to
poll the documents from remote Faxes.
13) Delayed Transmit
If you enable the delayed communications for this agent, enter the day and time to send a
document.
14) Priority Transmit
Select whether the document will be sent prior to other jobs.
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— Email Setting
In the Email Setting page, you can specify the content of the Scan to Email document to be sent.
1
2
3
4
5
6
7
1) Subject
This sets the subject of the Scan to Email documents. Select “Scanned from (Device Name)
[(Template Name)] (Date) (Time)” to automatically apply the subject, or enter the desired
subject in the field.
2) From Address
Enter the email address of the sender. When the recipient replies, the message will be sent to
this email address.
3) From Name
Enter the sender name of the Scan to Email document.
4) Body
Enter the body message of the Scan to Email documents. You can enter up to 1000 charac-
ters (including spaces).
5) File Format
Select the file format of the scanned image.
6) File Name
Enter the file name of scanned file that is attached to the email message.
7) Fragment Message Size
Select the size of the message fragmentation.
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— Save as file Setting
In the Save as file Setting page, you can specify how and where a scanned file will be stored.
1
2
3
4
5
1) File Format
Select the file format for scanned file will be stored.
•
•
•
•
Multi page TIFF — Select this to save a scanned image as a Multi-page TIFF file.
TIFF-S — Select this to save a scanned image as a Single-page TIFF file.
PDF — Select this to save scanned images as a PDF file.
JPEG — Select this to save scanned images as a JPEG file. (Only for e-STUDIO4511
Series)
2) Quality
Select the quality of the scanned file to be stored.
3) Destination — Use local folder
Select this to save a scanned file to the “FILE_SHARE” folder.
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4) Destination — Remote 1
Check this box to save a scanned file to the Remote 1. How you can set this item depends on
how your administrator configured the Save as file settings.
If the Remote 1 does not allow to specify a network folder, you can only select “Use Admin-
istrator Settings”. The protocol and the network path are displayed below this item.
If the Remote 1 allows to specify a network folder, you can select “Use User Settings” and
specify the network folder settings by entering the following items:
Protocol
Select the protocol to be used for uploading a scanned file to the network folder.
•
SMB — Select this to send a scanned file to the network folder using the SMB protocol.
The SMB protocol can be used in the network that the Windows file sharing service is
enabled.
•
FTP — Select this to send a scanned file to the FTP server.
Server Name
Enter the FTP server name or IP address where a scanned file will be sent. For example, to
send a scanned file to the “ftp://192.168.1.1/user/scanned” FTP folder in the FTP server,
enter “192.168.1.1” in this field. This must be entered only when you select “FTP” as the
protocol. You can specify the directory at the “Network Path” field.
Port Number (Command)
Enter the port number to be used for controls if you select “FTP” as the protocol. Generally
“-” is entered for the control port. When “-” is entered, the default port number, that is set
for FTP Client by an administrator, will be used. If you do not know the default port number
for FTP Client, ask your administrator and change this option if you want to use another port
number.
Network Path
Enter the network path to store a scanned file. When you select “SMB” as the protocol,
enter the network path to the network folder. For example, to specify the “users\scanned”
folder in the computer named “Client01”, enter “\\Client01\users\scanned\”. When you
select “FTP” as the protocol, enter the directory in the specified FTP server. For example, to
specify the “ftp://192.168.1.1/user/scanned” FTP folder in the FTP server, enter “user/
scanned”.
Login User Name
Enter the login user name to access a Windows computer or an FTP server, if required.
When you select “FTP” as the protocol, an anonymous login is assumed if you leave this
field blank.
Password
Enter the password to access a Windows computer or an FTP server, if required.
Retype Password
Enter the same password again for a confirmation.
5) Destination — Remote 2
Check this box to save a scanned file to the Remote 2. How you can set this item depends on
how your administrator configured the Save as file settings.
If the Remote 2 does not allow to specify a network folder, you can only select “Use Admin-
istrator Settings”. The protocol and the network path are displayed below this item.
If the Remote 2 allows to specify a network folder, you can specify the network folder set-
tings. Please refer to the description of the Remote 1 option for each item.
6) File Name
Select how the scanned file will be named. Select “DocYYMMDD” to name as it described,
or you can enter the desired file name in the field.
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— Box Setting
In the Box Setting page, you can specify how scanned images will be stored in the Box.
1
2
3
1) Destination
Specify the destination box number for e-Filing.
Box Number
Select the Box number where scanned images will be stored.
Password
Enter the password if the specified Box number requires a password.
Retype Password
Enter the password again if the specified Box number requires a password.
2) Folder Name
Enter the name of the folder where scanned images will be stored.
3) Document Name
Select how the scanned file will be named. Select “DocYYMMDD” to name as it described,
or you can enter the desired file name in the field.
— Scan Setting
In the Scan Setting page, you can specify how originals are scanned for the Scan to File, Scan to
Email, and Scan to e-Filing agent.
1
2
3
4
5
6
7
8
9
1) Single/2-Sided Scan
Select whether scanning one side or both sides of originals.
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•
•
Single — Select this to scan one side of an original.
Duplex Book — Select this to scan both sides of originals when the pages are printed
vertically in the same direction and bound along the vertical side of the paper.
Duplex Tablet — Select this to scan both sides of originals with a vertical reversal to be
bound along the horizontal side of the paper.
•
2) Rotation
Select how the scanned images will be rotated.
3) Color Mode
Select the color mode for scanning.
For e-STUDIO450 Series and e-STUDIO280 Series:
The “Color Mode” option is not available for e-STUDIO450 Series and e-STUDIO280 Series.
4) Original Mode
Select the document type of the originals.
•
•
•
•
Text/Photo — Select this to set the Text/Photo mode as the default original mode.
Text — Select this to set the Text mode as the default original mode.
Photo — Select this to set the Photo mode as the default original mode.
Printed Image — Select this to set the Printed Image mode as the default original mode.
5) Resolution
Select the resolution for scanning.
6) Exposure
Select the exposure for scanning.
Select “Auto” to automatically apply the ideal contrast according to the original, or adjust
the contrast manually in 11 stages.
NOTE:
•
•
This is not available when “Grayscale”, ”Full Color”, or “Auto Color” is selected at the
“Color Mode” drop down box.
7) Background
Select the exposure for scanning the background color. This is useful to scan color paper
originals.
Select “Auto” to automatically apply the ideal contrast according to the original, or adjust
the contrast manually in 5 stages.
NOTE:
This is not available when “Black” is selected at the “Color Mode” drop down box.
For e-STUDIO450 Series and e-STUDIO280 Series:
The “Background” option is not available for e-STUDIO450 Series and e-STUDIO280 Series.
8) Original Size
Select the original size.
Select “Auto” to automatically detect the original paper size, “Mixed Original Sizes” to
allow scanning mixed original sizes, or a desired paper size.
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9) Jpeg Compression
Select the level of Jpeg compression.
For e-STUDIO450 Series and e-STUDIO280 Series:
The “Jpeg Compression” option is not available for e-STUDIO450 Series and e-STUDIO280
Series.
Setting Template Password
Users can set the password to the private template.
To set the template password, you must register the private template first.
Setting the template password
1. Click the Registration tab and the Template menu.
•
The Template menu page is displayed.
2. Click the group name link that contains the private template
that you want to edit.
•
If the selected private template group is protected by a password, the
Input Group Password page is displayed. If not, the Group Informa-
tion page is displayed.
SUPPLEMENTS:
•
•
You can display only defined private template groups by clicking on the “Defined
Groups” link. The page displays all 200 private template groups as default page
view.
If you know which private template group you want to define or edit, click number of
the private template group in the “Jump to” links.
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3. When the Input Group Password page is displayed, enter the
5-digit password for selected private template group and
click [OK].
•
The Group Information page is displayed.
4. From the templates list, click the template icon that you want
to set or change the password.
•
•
If the templates list is displayed in the List view, click the template
name that you want to set or modify the password.
If the selected private template is protected by a password, the Input
Template Password page is displayed. If not, the Template Informa-
tion page is displayed.
SUPPLEMENTS:
•
•
You can change the template list view by clicking on either “Panel View” or “List
View”.
If you know which private template you want to define or edit, click the number of
the private template in the “Jump to” links.
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5. When the Input Template Password page is displayed, enter
the 5-digit password for selected private template and click
[OK].
•
The Template Information page is displayed.
6. Click [Change Password] to set the password for the private
template.
•
The Change Template Password page is displayed.
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7. Enter old password in the Old Password field, and new pass-
word in the New Password and Retype Password fields.
•
•
You can only use 5-digit numbers for the password.
If the password has not been set to the template, leave the Old Pass-
word field blank.
•
Leaving the New Password and Retype Password field blank
releases the password protect for the template.
8. Click [Save].
•
The confirmation dialog box appears.
9. Click [OK].
•
The password is set or modified.
Resetting Private Templates
Users can reset the private template.
Resetting the private template
1. Click the Registration tab and the Template menu.
•
The Template menu page is displayed.
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2. Click the group name link that contains the private template
that you want to reset.
•
•
If you select the private template group that is not protected by a
password, the Private Templates page is displayed. Skip to step 4.
If you select the private template group that is protected by a pass-
word, the Input Group Password page is displayed. Go to the next
step.
SUPPLEMENTS:
•
•
You can display only defined private template groups by clicking on the “Defined
Groups” link. The page displays all 200 private template groups as default page
view.
If you know which private template group you want to define or edit, click the num-
ber of the private template group in the “Jump to” links.
3. When the Input Group Password page is displayed, enter the
5-digit password for selected private template group and
click [OK].
•
The Private Templates page is displayed.
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4. From the templates list, click the template icon that you want
to reset.
•
•
•
If the templates list is displayed in the List view, click the template
name that you want to reset.
If you select the private template that is not protected by a password,
the Template Properties page is displayed. Skip to step 6.
If you select the private template that is protected by a password, the
Input Template Password page is displayed. Go to the next step.
SUPPLEMENTS:
•
•
You can change the template list view by clicking on either “Panel View” or “List
View”.
If you know which private template you want to reset, click the number of the pri-
vate template in the “Jump to” links.
5. When the Input Template Password page is displayed, enter
the 5-digit password for selected private template and click
[OK].
•
The Template Properties page is displayed.
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6. Click [Reset Template].
•
The confirmation dialog box appears.
7. Click [OK].
•
The selected template is reset.
Displaying Public Templates
End users can also display the templates list in the public group so that users can see what tem-
plates are available.
Displaying templates in the public group
1. Click the Registration tab and the Template menu.
•
The Template menu page is displayed.
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2. Click the group name link of the Public Template Groups list.
3. The templates list in the public group is displayed.
SUPPLEMENTS:
•
•
You can change the template list view by clicking on either “Panel View” or “List
View”.
If you know which public template you want to view, click the number of the public
template in the “Jump to” links.
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Managing Address Book
This equipment comes with the Address Book feature that enables users to manage who receives
Scan to Email, Internet Fax transmission, and fax transmission.
In the Address Book menu page at the Registration tab in TopAccess, you can add, edit, and
delete recipient information. You can also create groups that multiple contacts can be assigned.
SUPPLEMENT:
•
Address Book can be also managed using the Touch Panel Display. See the User
Functions Guide.
Managing Contacts in the Address Book
There are two ways to manage contacts in the Address Book:
•
Add, edit, or delete a contact manually.
•
Add new contact searching for a recipient from the LDAP server.
Adding, Editing, or Deleting Contacts Manually
You can add or edit a contact by entering recipient information manually. You can also delete
the contact from the Address Book.
Adding or editing a contact
1. Click the Registration tab and the Address Book menu.
•
The Address Book menu page is displayed.
2. Click [Add Address] to add new contact, or click the contact
link that you want to edit in the contacts list.
•
The Contact Properties page is displayed.
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3. Enter following items to specify the recipient information.
First Name — Enter the first name of the recipient. You can enter up to 32 char-
acters.
Last Name — Enter the last name of the recipient. You can enter up to 32 char-
acters.
Email Address — Enter the email address of the recipient. You can enter up to
192 characters.
Fax Number — Enter the fax number of the recipient. You can enter up to 128
characters.
2nd Fax Number — Enter the 2nd fax number of the recipient. You can enter up
to 128 characters.
Company — Enter the company name of the recipient. You can enter up to 64
characters.
Department — Enter the department name of the recipient. You can enter up to
64 characters.
Keyword — Enter the comment of the recipient. You can enter up to 256 char-
acters.
NOTES:
•
•
You must specify either the “First Name” or “Last Name” field and either the “Email
Address” or “Fax Number” field to register the contact.
You cannot send originals to the fax numbers without the optional Fax unit even if
you set up the contact that the fax number is specified.
SUPPLEMENTS:
•
•
You can clear the entered values in each field by clicking [Reset].
You can cancel adding or editing a contact by clicking [Cancel].
4. If you are registering a fax recipient, click [Fax Setting]. Oth-
erwise, skip to Step 6.
•
The Fax Settings page is displayed.
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5. Enter following items according to the capabilities of recipi-
ent facsimile, and click [Save].
SUB — Enter the mailbox number if you want to send originals to the mailbox in
the recipient facsimile. You can enter up to 20 characters including numbers and
hyphenations (-), #, *.
SID — Enter the password to input a fax into the mailbox in the recipient facsim-
ile. You can enter up to 20 characters including numbers and hyphenations (-),
#, *.
SEP — Enter the mailbox number if you want to retrieve a document from the
mailbox in the recipient facsimile. You can enter up to 20 characters including
numbers and hyphenations (-), #, *.
PWD — Enter the password to retrieve a document from the mailbox in the recip-
ient facsimile. You can enter up to 20 characters including numbers and hyphen-
ations (-), #, *.
ECM — Enable or disable the ECM (Error Correction Mode). If enabled, it facili-
tates error free communications by automatically resending any portion of the
document affected by phone line noise or distortion.
Line Select — Select the line to be used. If this is set to “OFF”, this equipment
automatically selects the line to be used. However, “LINE 2” can be applicable
only when the optional line 2 board is installed.
Quality Transmit — Select if you want to send documents in the Quality TX
mode. This feature sends documents at a slower speed than a normal so that the
transmission will be less affected by line condition.
Transmission Type — Select whether the document will be sent in the Memory
TX mode or Direct TX mode.
SUPPLEMENT:
•
If you want to clear the fax settings of the contact, click [Reset].
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6. In the Contact Properties page, click [Save] to add new con-
tact.
Deleting a contact
1. Click the Registration tab and the Address Book menu.
•
The Address Book menu page is displayed.
2. Click the link that you want to delete in the contacts list.
•
The Contact Properties page is displayed.
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3. Click [Delete].
•
The contact is deleted from the Address Book.
Adding New Contact from the LDAP Server
You can search for contacts in the LDAP server and add them to the Address Book. To use the
LDAP search feature, the administrator must configure the directory service. Before operating
the LDAP search, please ask your administrator if the Directory Service has been configured.
Adding new contact from the LDAP server
1. Click the Registration tab and the Address Book menu.
•
The Address Book menu page is displayed.
2. Click [Search].
•
The Search Contact page is displayed.
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3. Select the directory service name that you want to search in
the “Directory Service Name” field, and enter the search
terms in the fields that you want to search.
SUPPLEMENTS:
•
•
TopAccess will search for recipients that contain the text entered in each item.
Leaving the field blank allows wild card searching. However, you must specify one
of them.
4. Click [Search].
•
TopAccess will start searching for recipients in the LDAP server and
the Search Address List page will display the results.
5. Check the boxes of contacts that you want to add to the
Address Book.
•
You can select all users in the list by clicking on the
button.
6. Click [ADD].
•
Selected contacts are added in the Address Book.
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Managing Groups in the Address Book
You can create groups that contain the multiple recipients. This enables you to specify the
groups for the destinations instead of specifying each recipient separately when operating Scan
to Email, or fax or Internet Fax transmission. You can also delete groups.
Adding or editing a group
1. Click the Registration tab and the Address Book menu.
•
The Address Book menu page is displayed.
2. Click the Group submenu.
•
The Group submenu page is displayed.
3. Click [New] to add new group, or click the group link that you
want to edit in the groups list.
•
The Group Properties page is displayed.
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4. Enter following items to specify the group properties.
Group Name — Enter the group name.
SUPPLEMENTS:
•
•
You can clear the entered values in each field by clicking [Reset].
You can cancel adding or editing a group by clicking [Cancel].
5. Check the Email boxes of users to add the Internet Fax recip-
ients, and check the Fax boxes of users to add the Fax recipi-
ents.
NOTE:
•
To perform the fax transmission, the optional Fax unit is required. If the optional Fax
unit is not installed, you cannot perform the fax transmission even if you specify the
fax number.
6. Click [OK].
•
The group is created.
Deleting a group
1. Click the Registration tab and the Address Book menu.
•
The Address Book menu page is displayed.
2. Click the Group submenu.
•
The Group submenu page is displayed.
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3. Click the group link that you want to delete in the groups list.
•
The Group Properties page is displayed.
4. Click [Delete].
•
Selected group is deleted.
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Managing Mailboxes
NOTE:
•
•
Mailboxes can be managed only when the optional Fax unit is installed.
SUPPLEMENT:
Mailboxes can be managed using the Touch Panel Display. See the Operator’s
Manual for Facsimile Function.
This equipment supports the ITU-T compatible mailboxes that allow storage and retrieval of
documents via mailboxes that are already set up in a mailbox hub.
The following three types of Mailboxes are available:
„ Confidential mailbox
The Confidential Box allows a one-time document retrieval from the mailbox. Once a document
is retrieved, it is cleared. If a new document is sent to the same box number where another docu-
ment is stored, it is added to the existing box. You can also set up a password requirement for
accessing the Confidential Box for document retrieval, to prevent unauthorized retrieval of doc-
uments.
„ Bulletin Board mailbox
The Bulletin Board Box allows multiple document retrievals from the same mailbox. Once a
document is retrieved, it is not cleared. If a new document is sent to the same Box, it replaces the
existing one. You can set up a password requirement for accessing the Bulletin Board Box for
document reservation.
„ Forward mailbox
The Forward mailbox allows you to transmit a received fax to various destinations, using the fol-
lowing agents:
•
Internet/Fax (Relay) agent — When a document has been sent to a mailbox, this equipment
can call up the remote Fax via the public switched telephone line, or send the Internet Fax
via the Internet according to the destinations registered in the mailbox. After the relay trans-
mission, the transmission result list will be sent specified remote Fax. It is also possible to
set up a password requirement.
•
•
•
Save as file agent — The received faxes in this mailbox are forwarded to the local folder in
this equipment or network folders.
Email agent — The received faxes in this mailbox are forwarded to the email addresses
recipients specified in the mailbox.
Store to e-Filing agent — The received faxes in this mailbox are forwarded to the Box in this
equipment. The data stored in the Box can be printed later, and also can be managed using
the e-Filing web utility, which is a web-based utility that allows you to display, print, and
merge the files in the Box.
For e-STUDIO450 Series and e-STUDIO280 Series:
The Save as file agent and Email agent are available only when the Printer Kit and Scanner
Upgrade Kit are installed, or when the Printer/Scanner Kit is installed.
NOTE:
•
Sending and storage of documents to a mailbox hub and retrieval of documents
from a mailbox hub is possible only on an ITU-T compliant facsimile. Only ITU-T
compliant facsimiles can be used as Mailbox hubs. This equipment is provided with
mailbox hub functions.
Using TopAccess, you can set up, edit, and delete mailboxes on this equipment.
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Setting Up an Open Mailbox
To carry out ITU-T communications, you must first set up an Open Mailbox in the mailbox hub.
You can set up a maximum of 300 mailboxes.
Setting up or editing a mailbox
1. Click the Registration tab and the MailBoxes menu.
•
The MailBoxes menu page is displayed.
2. Click [New] to set up new mailbox, or click the box number
link that you want to edit in the mailboxes list.
•
•
If you click [New], skip to step 5.
If you click the box number link that is not protected by a password,
skip to step 4.
•
If you click the box number link that is protected by a password, go to
the next step.
3. Enter the 5-digit password for the mailbox and click [OK].
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4. Click [Edit].
5. Select agents and click [Select Agent].
Confidential — Select this to create a Confidential mailbox.
Bulletin Board — Select this to create a Bulletin Board mailbox.
Forward — Select this to create a relay station mailbox. When you select this,
select the agent from “Internet/Fax(Relay)”, “Save as file”, “Email”, or “Store to
e-Filing”.
•
Internet/Fax(Relay) — Select this to create a Forward mailbox of Internet/Fax
(Relay) agent. This agent can be combined with the Save as file or Store to e-Filing
agent.
•
Save as file — Select this to create a Forward mailbox of the Save as file agent.
This agent can be combined with the Internet/Fax(Relay), Email, or Store to e-Filing
agent.
•
•
Email — Select this to create a Forward mailbox of the Email agent. This agent can
be combined with the Save as file agent or Store to e-Filing agent.
Store to e-Filing — Select this to create a Forward mailbox of the Store to e-Filing
agent. This agent can be combined with the Internet/Fax(Relay) agent, Save as file
agent, or Email agent.
For e-STUDIO450 Series and e-STUDIO280 Series:
“Email”, and “Save as file” are available only when the Printer Kit and Scanner Upgrade Kit
are installed, or when the Printer/Scanner Kit is installed.
6. Click each button displayed in the page to set the template
properties.
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[MailBox Setting] — Click this to specify the mailbox settings.
[Destination Setting] — Click this to specify the destinations to be sent. This
can be set only when creating the Internet/Fax(Relay) agent or Email agent.
[Internet Fax Setting] — Click this to specify how the document will be sent.
This can be set only when creating the Internet/Fax(Relay) agent.
[Relay End Terminal Report] — Click this to specify where the transmission
result list will be sent. This can be set only when creating the Internet/Fax(Relay)
agent.
[Email Setting] — Click this to specify how the document will be sent. This can
be set only when creating the Email agent.
[Save as file Setting] — Click this to specify how the document will be stored in
local hard disk or network folder. This can be set only when creating the Save as
file agent.
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[Box Setting] — Click this to specify how the document will be stored in the Box.
This can be set only when creating the Store to e-Filing agent.
7. After configuring the desired mailbox properties, click [Save].
•
The mailbox properties are registered.
MailBox Setting
In the MailBox Settings page, specify the general information of the mailbox such as the box
number, password, owner, comment, and notification.
NOTE:
•
The “Notification” and “Document Print” options are not available when creating the
Confidential mailbox or Bulletin Board mailbox.
1
2
3
4
5
6
1) Box Number
Enter the box number of the mailbox. You can enter up to 20 characters including numbers,
sharp marks (#), and asterisks (*).
2) Password
Enter the box password if you want to protect the mailbox by the password. You can enter
up to 20 characters including numbers, sharp marks (#), and asterisks (*).
3) User Name
Enter the user name of this mailbox. You can enter up to 64 characters.
4) Comment
Enter the comment. You can enter up to 64 characters.
5) Notification
This specifies how the notification message will be sent when an error occurs.
Send email when an error occurs
Select this to send a notification message to the specified email address when an error
occurs.
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Send email when job is completed
Select this to send a notification message to the specified email address when an job is com-
peleted.
Email Address
Enter an email address that the notification message will be sent.
NOTE:
•
When you enable the Notification setting, make sure to set up the Email settings in
the Email submenu page of the Setup menu in the TopAccess Administrator’s
mode. For instructions on how to set up the Email settings, refer to the Network
Administrator’s Guide.
6) Document Print
Select whether printing the document sent to this mailbox.
Destination Setting
In the Recipient List page, you can specify the destinations of the Internet/Fax (Relay), or Email
agent.
When you are setting up the destinations for the Email agent, you can only specify the email
addresses for the destinations.
When you are setting up the destinations for the Internet/Fax (Relay) agent, you can specify both
fax numbers and email addresses for the destinations.
For e-STUDIO450 Series and e-STUDIO280 Series:
Specifying email addresses for the destinations is available only when the Printer Kit and
Scanner Upgrade Kit are installed, or the Printer/Scanner Kit is installed.
You can specify the recipients by entering their email addresses or fax numbers manually, select-
ing recipients from the address book, selecting recipient groups from the address book, or
searching for recipients in the LDAP server.
NOTE:
•
The methods of entering the recipients manually and searching for the recipients in
the LDAP server are not available if you are setting the destination for the Internet/
Fax (Relay) agent.
The instructions on how to setting up the destination setting for the mailbox is same as setting up
the destination setting for the private template.
Internet Fax Setting
In the Internet Fax Settings page, you can specify the content of the Internet Fax to be sent.
The instructions on how to setting up the Internet Fax settings for the mailbox is same as setting
up the Internet Fax settings for the private template.
Relay End Terminal Report
In the Relay End Terminal Report page, you can specify a recipient that the transmission result
list will be sent.
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Adding the relay end terminal report recipients
1. Click [Relay End Terminal Report].
•
The Relay End Terminal Report page is displayed.
2. Enter the fax number or Email address, or select an Email or
Fax option button of a user that you want to send the trans-
mission result list.
SUPPLEMENT:
NOTE:
•
•
You can clear the selected option button by clicking [Reset].
You cannot specify more than 1 recipient for the destination of the Relay End Termi-
nal Report.
3. Click [Save].
•
The selected recipient is set for the transmission result list recipient.
Email Setting
In the Email Settings page, you can specify the content of email document to be sent.
The instructions on how to setting up the Email setting for the mailbox is same as setting up the
Email setting for the private template.
Save as file Setting
In the Save as file Setting page, you can specify how and where a received fax will be stored.
The instructions on how to setting up the Save as file setting for the mailbox is same as setting
up the Save as file setting for the private template.
Box Setting
In the Box Setting page, you can specify how a received fax will be stored in the Box.
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The instructions on how to setting up the Box setting for the mailbox is same as setting up the
Box setting for the private template.
Deleting an Open Mailbox
You can delete an existing Open Mailbox from TopAccess.
NOTE:
•
If you want to delete an Open Mailbox, the document must first be retrieved, printed,
or canceled from the Open Mailbox.
Deleting an mailbox
1. Click the Registration tab and the MailBoxes menu.
•
The MailBoxes menu page is displayed.
2. Click the box number link that you want to delete in the mail-
boxes list.
•
•
If you click the box number link that is not protected by a password,
skip to step 4.
If you click the box number link that is protected by a password, go to
the next step.
3. Enter the password for the mailbox and click [OK].
•
The MailBoxes Properties page is displayed.
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4. Click [Delete].
•
The confirmation dialog box appears.
5. Click [OK].
•
Selected mailbox is deleted.
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Managing Counters
This equipment maintains a set of counters that keep track of the number of pages printed, cop-
ied and scanned. These statistics can be displayed in totals or broken down by department. This
topic describes how to display the statistics and manage the department counters.
NOTE:
•
Neither an end user nor an administrator can reset counters from TopAccess. How-
ever, an administrator can reset the counters from the Touch Panel Display. See
the User Functions Guide.
Displaying the Total Counter
In the Total Counter menu page, you can display the total counter information for each copy/
print counter of small paper, copy/print counter of large paper, and scan counter.
Displaying the total counter
1. Click the Counters tab and the Total Count menu.
•
The Total Count menu page is displayed.
2. You can check the total counter in this page.
Displaying the Department Counter
In the Department menu page, you can display the counter information of a specific department.
If you want to display the department counter, you must enter the department code.
Displaying the department counter
1. Click the Counters tab and the Department menu.
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•
The Department menu page is displayed.
2. Enter a department code that you want to display the counter
in the “Department Code” field and click [Enter].
•
The department counter for specified department is displayed.
3. Click the department name link to display the detailed
counters for the department.
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4. The Department Information page opens.
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TopAccess Errors
This chapter describes the most common TopAccess errors and provides steps to resolve the
conditions. If the problem persists after you have followed all of the steps, make sure to note
what you were trying to do and any error messages appear, etc. — and then contact your service
representative.
TopAccess Error Messages
NOTE:
•
The error messages displayed in the Touch Panel Display are described in the
Operator’s Manual for Basic Function.
Print Job Status Messages
The status and result of the print jobs is indicated as following in the Print Job page in the Job
Status tab and Print Log page in the Logs tab.
Error Code
Cause
Corrective Action
PM size error
1200 dpi print jobs cannot be printed
without the optional expansion memory.
Send a print job with a 600 dpi setting.
402F
Print enable error
HDD full error
Please purchase the Printer Kit or Printer/
Scanner Kit if you want to use the print-
ing function.
4030
Delete unnecessary private print jobs and
invalid department print jobs.
4031
A221
Job canceled
Power failure
(Job was canceled.)
Check if the power cable is connected
properly and it is inserted securely.
Check if the power voltage is unstable.
A222
Transmission/Reception Journal Status Messages
The result of the transmission and reception is indicated as follows in the Transmission Journal
and Reception Journal pages in the Logs tab.
The following table describes the Error Code.
Error Code
0011
Cause
Corrective Action
Clear the jammed printing paper.
Clear the jammed original.
Paper jam
0012
Original jam
Door open
0013
Firmly close the open door.
0020
Power interruption
Reset
Check the power interruption report.
(The transmission was canceled by
pressing the [FUNCTION CLEAR]
button.)
0030
Polling Error
Memory full
Check polling options setup (Security
Code, etc.), and check if the polling
document exists.
0033
0042
Make sure that there is sufficient
memory before making the call again.
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Error Code
Cause
Corrective Action
Retry communications.
Security Mismatch in Relay or Mail Confirm the remote party’s Security
0050
Line busy
0053
Box transmission
Code, system password and your
setup.
Signal Error or Line Condition Error Retry communications. Frequent
failures may indicate a phone line
00B0-00B5
00C0-00C4
00D0-00D2
problem. If possible, move the unit
to another line and try your commu-
nications again.
HDD error
Retry communications. If the error
still occurs, contact your service rep-
resentative.
00E8
00F0
00F1
Software failure
Hardware noise
Retry communications. If the error
still occurs, contact your service rep-
resentative.
Retry communications. If the error
still occurs, contact your service rep-
resentative.
System access abnormality
Turn the power OFF and then back
ON. Perform the job in error again. If
the error still occurs, contact your ser-
vice representative.
1C10
1C11
Insufficient memory
When there are running jobs, perform
the job in error again after the com-
pletion of the running jobs. If the
error still occurs, turn the power OFF
and then back ON, and perform the
job again.
Message reception error
Message transmission error
Invalid parameter
Turn the power OFF and then back
ON. Perform the job in error again.
1C12
1C13
Turn the power OFF and then back
ON. Perform the job in error again.
When a template is used, form the
template again. If the error still
occurs, turn the power OFF and then
back ON, and perform the job again.
1C14
1C15
Exceeding file capacity
Ask your administrator to change the
“Fragment Page Size” setting for the
Internet Fax setting, or reduce the
number of pages and perform the job
again.
System management module access Turn the power OFF and then back
abnormality
ON. Perform the job in error again. If
the recovery is still not completed,
contact your service representative.
1C20
Job control module access abnormal- Turn the power OFF and then back
ity
ON. Perform the job in error again. If
the recovery is still not completed,
contact your service representative.
1C21-1C22
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Error Code
Cause
Corrective Action
Directory creation failure
Check if the access privilege to the
storage directory is writable. Check
if the server or local disk has a suffi-
cient space in disk capacity.
1C30
File creation failure
Check if the access privilege to the
storage directory is writable. Check
if the server or local disk has a suffi-
cient space in disk capacity.
1C31
1C32
1C33
1C40
File deletion failure
Turn the power OFF and then back
ON. Perform the job in error again. If
the error still occurs, contact your ser-
vice representative.
File access failure
Check if the access privilege to the
storage directory is writable. Check
if the server or local disk has a suffi-
cient space in disk capacity.
Image conversion abnormality
HDD full failure during processing
Turn the power OFF and then back
ON. Perform the job in error again. If
the error still occurs, contact your ser-
vice representative.
Reduce the number of pages of the
job in error and perform the job
again. Check if the server or local
disk has a sufficient space in disk
capacity.
1C60
Address Book reading failure
Memory acquiring failure
Turn the power OFF and then back
ON. Perform the job in error again.
Reset the data in the Address Book
and perform the job again.
1C61
1C62
If the error still occurs, contact your
service representative.
Turn the power OFF and then back
ON. Perform the job in error again. If
the error still occurs, contact your ser-
vice representative.
Terminal IP address unset
Terminal mail address unset
SMTP address unset
Ask your administrator to set the IP
address of the equipment.
1C63
1C64
1C65
1C66
Ask your administrator to set the
E-mail address of the equipment.
Ask your administrator to set the
SMTP server address.
Server time time-out error
NIC time time-out error
Check if the SMTP server is operat-
ing properly.
Turn the power OFF and then back
ON. Perform the job in error again. If
the error still occurs, contact your ser-
vice representative.
1C67
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Error Code
Cause
NIC access error
Corrective Action
Turn the power OFF and then back
ON. Perform the job in error again. If
the error still occurs, contact your ser-
vice representative.
1C68
SMTP server connection error
HOST NAME error
Ask your administrator to set the
login name or password of SMTP
server and perform the job again.
Check if the SMTP server is operat-
ing properly.
1C69
Ask your administrator to check if
there is an illegal character in the
device name. Delete the illegal char-
acter and reset the appropriate device
name.
1C6A
Terminal mail address error
Ask your administrator to check if
there is an illegal character in the
E-mail address of the equipment.
Delete the illegal character and reset
the appropriate E-mail address, then
perform the job again.
1C6B
1C6C
Destination mail address error
Check if there is an illegal character
in the Destination E-mail address.
Delete the illegal character and reset
the appropriate Destination E-mail
address, then perform the job again.
System error
Turn the power OFF and then back
ON. Perform the job in error again. If
the error still occurs, contact your ser-
vice representative.
1C6D
1C70
SMTP client OFF
Ask your administrator to enable the
SMTP Client and perform the job
again.
Internet Fax transmission failure
when processing E-mail job received Forward” settings.
Confirm the “Received Internet Fax
1C80
1C81
1C82
Onramp Gateway transmission fail- Confirm the mail box settings.
ure
Internet Fax transmission failure
when processing Fax job received
Confirm the “Received Fax Forward”
setting.
Power failure
Check if the power cable is connected
properly and it is inserted securely.
Check if the power voltage is unsta-
ble.
1CC1
MIME format error
Ask the sender to resend the Email in
the MIME1.0 format.
3A10-3A12
3A20-3A22 Email process error
Ask the sender to resend the Email.
Partial Email timeout error
Ask the sender to resend the Email, or
change the Partial Wait time setting.
3A30
3A40
Invalid partial Email received
Ask the sender to resend the partial
Email in the RFC2046 format.
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Error Code
Cause
Corrective Action
HDD full error
HDD full alert
Ask the sender to resend the Email by
separating it to several Emails. If this
error occurs because the paper empty
occurs and too much waiting jobs are
stored in the hard disk, add the paper
to activate other jobs.
3A50-3A52
Ask the sender to resend the Email by
separating it to several Emails. If this
error occurs because the paper empty
occurs and too much waiting jobs are
stored in the hard disk, add the paper
to activate other jobs.
3A60-3A62
Interrupt partial Email reception
Partial Email disabled
Ask your administrator to enable the
Enable Partial Email setting and ask
the sender to resend the Email.
3A70
Ask your administrator to enable the
Enable Partial Email setting and ask
the sender to resend the Email.
3A80-3A82
3B10-3B12 Email format error
Ask the sender to resend the Email.
Context-Type error
3B20-3B22
Ask the sender to resend the Email
with attached files that are the TIFF
format.
Invalid character set
3B30-3B32
Ask the sender to resend the Email in
the ISO-8559-1/2 format.
3B40-3B42 Email decode error
Ask the sender to resend the Email.
TIFF analysis error
3C10-3C13
Ask the sender to resend the Email
with attached files that are the TIFF
format.
TIFF compression error
3C20-3C22
Ask the sender to resend the Email
with attached TIFF files in the MH,
MR, MMR, or JBIG compression.
TIFF resolution error
3C30-3C32
Ask the sender to resend the Email
with attached TIFF files whose reso-
lution is either 200x100, 200x200,
200x400, 300x300, or 400x400 dpi.
TIFF paper size error
3C40-3C42
Ask the sender to resend the Email
with attached TIFF files that can be
printed on the paper available for this
equipment.
Offramp transmission error
3C50-3C52
Ask the sender to specify the correct
fax numbers and resend the Email.
Offramp security error
3C60-3C62
Confirm that specified fax numbers
are registered in the address book of
the equipment. If not, register the fax
numbers in the address book and ask
the sender to resend the Email with
correct fax numbers.
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Error Code
Cause
Corrective Action
Power failure
Confirm the job is recovered or not.
If not, ask the sender to resend the
Email.
3C70
Destination address error
Ask your administrator whether the
DNS and mail server settings are cor-
rectly set. If they are correctly set,
ask the sender to confirm the destina-
tion address is correct.
3D10
3D20
Exceeding maximum offramp desti- Ask the sender to specify up to 40
nations
destinations for one offramp gateway
job. The equipment cannot perform
the offramp gateway transmission for
more than 40 destinations.
Fax unit is not installed
Make sure the Fax unit is installed, or
connected correctly.
3D30
3E10
POP3 server communication error
Ask your administrator that the POP3
server address is correctly set, or the
POP3 server works properly.
POP3 server communication timeout Ask your administrator that the POP3
server works properly and the LAN
3E20
3E30
cable is connected to the server.
POP3 login error
Ask your administrator that the POP3
user name and password is set cor-
rectly.
3F00, 3F10, File I/O error
3F20, 3F30,
Ask the sender to resend the Email.
If the error still occurs, contact your
service representative.
3F40
Scan Job Status Messages
The status and result of the scan jobs is indicated as following in the Scan Job page in the Job
Status tab and Scan Log page in the Logs tab.
Error Code
Message
Corrective Action
Email
Illegal Job status
A system error has occurred during send-
ing an email. Retry it. If the error still
occurs, contact your service representa-
tive.
2C10, 2C12,
2C13,
2C20-2C22
Not enough memory
Make sure there is enough memory to
send the scan job.
2C11, 2C62
2C14
Invalid parameter specified
Make sure you specify the settings cor-
rectly and try again.
Message size exceeded limit or
maximum size
You are sending too many documents at a
time. Send your documents separately.
2C15
Failed to create directory
Make sure that the access privilege to the
storage directory is writable and the
server or local disc has a sufficient space.
Then retry the scan.
2C30
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Error Code
Message
Failed to create file
Corrective Action
Make sure that the access privilege to the
storage directory is writable and the
server or local disc has a sufficient space.
Then retry the scan.
2C31, 2C33
Failed to delete file
Turn the power OFF and then back ON.
Retry the scan.
2C32
2C40
Failed to convert image file format Turn the power OFF and then back ON.
Retry the scan. If the error still occurs,
contact your service representative.
Failed to read AddressBook
Turn the power OFF and then back ON.
Retry the job in error. Reset the data in
the Address Book and retry it. If the error
still occurs, contact your service represen-
tative.
2C61
Invalid Domain Address
Ask your administrator to set the IP
address.
2C63, 2C64
Failed to connect to SMTP server Make sure the SMTP server is correctly
working, or the SMTP server address has
been set correctly.
2C65, 2C66,
2C69
Failed to send E-Mail message
Turn the power OFF and then back ON.
Retry the scan. If the error still occurs,
contact your service representative.
2C67, 2C68,
2C6A
Invalid address specified in From: Make sure that there is an illegal character
field
in the Terminal mail address. Delete the
illegal character and reset the appropriate
Terminal mail address, then retry it.
2C6B
2C6C
Invalid address specified in To:
field
Make sure that there is an illegal character
in the Destination mail address. Delete
the illegal character and reset the appro-
priate Destination mail address, then retry
it.
2C6D
2C70
NIC system error
Contact your dealer for support.
SMTP service is not available
Ask your administrator whether the
SMTP service is enabled.
Failed to process received Email
job
Ask your administrator whether the Inter-
net Fax Received Forward is set.
2C80
Failed to process received Fax job Ask your administrator whether the Fax
Received Forward is set.
2C81
2CC0
Job canceled
(Job was canceled.)
Power failure occurred
Make sure that the power cable is con-
nected properly and it is inserted securely.
Resend the job.
2CC1
Save as file
2D10, 2D12, Illegal Job status
Turn the power OFF and then back ON.
Retry the scan. If the error still occurs,
contact your service representative.
2D13,
2D20-2D22
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Error Code
Message
Corrective Action
Not enough memory
Make sure there is enough memory to
save the scan job.
2D11
Invalid parameter specified
Make sure you specify the settings cor-
rectly and try again.
2D14, 2D61
There are too many documents in Delete the data in the local shared folder
2D15, 2D65 the folder. Failed in creating new in the equipment.
document.
Failed to create directory
Failed to create file
Failed to delete file
Make sure that the access privilege to the
storage directory is writable and the
server or local disc has a sufficient space.
Then retry the scan.
2D30
Make sure that the access privilege to the
storage directory is writable and the
server or local disc has a sufficient space.
Then retry the scan.
2D31, 2D33
Turn the power OFF and then back ON.
Retry the scan.
2D32
2D40
Failed to convert image file format Turn the power OFF and then back ON.
Retry the scan. If the error still occurs,
contact your service representative.
Failed to copy file
Turn the power OFF and then back ON.
Retry the scan. If the error still occurs,
contact your service representative.
2D60
2D62
Failed to connect to network desti- Make sure the network folder is shared in
nation. Check destination path.
your network and retry the scan. If the
error still occurs, ask your administrator
to confirm whether the IP address or path
of the server is correct. Also make sure
that the server is operating properly.
Specified network path is invalid. Make sure you specify correct network
Check destination path. folder and retry the scan.
2D63
2D64
Logon to file server failed. Check Make sure you specify correct user name
username and password.
and password to logon the file server, or
you specify correct file server. Then retry
the scan.
Failed to process your job. Insuffi- Delete the data in the local shared folder
2D66
2D67
cient disk space.
in the equipment and retry the scan.
FTP service is not available
Ask your administrator whether the FTP
service is configured correctly.
File Sharing service is not avail-
able
Ask your administrator whether the SMB
protocol is enabled.
2D68
2DC0
Job canceled
(Job was canceled.)
Power failure occurred
Make sure that the power cable is con-
nected properly and it is inserted securely.
Resend the job.
2DC1
Store to e-Filing
2B10
There was no applicable job.
Retry the scan.
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Error Code
2B11
Message
Job status failed.
Corrective Action
Retry the scan.
2B20
Failed to access file.
Retry the scan.
Insufficient disk space.
Delete unnecessary documents in e-Filing
and try again.
2B30
Failed to access Electronic Filing. Make sure that the specified e-Filing or
folder exists. (If not, this error would not
occur.) Delete the specified e-Filing or
folder and reset them. Retry the job in
error. If the specified e-Filing or folder
cannot be deleted, contact your service
representative.
2B31
Failed to print Electronic Filing
document.
Make sure that the specified document
exists. (If not, this error would not occur.)
Delete the specified document and reset
them. Retry the job in error. If the speci-
fied document cannot be deleted, contact
your service representative.
2B32
Failed to process image.
Turn the power OFF and then back ON.
Retry the scan. If the error still occurs,
contact your service representative.
2B50
2B51
2B90
Failed to process print image.
Make sure that the Function List can be
printed out. Retry the print. If the error
still occurs, contact your service represen-
tative.
Insufficient Memory.
Turn the power OFF and then back ON.
Retry the scan. If the error still occurs,
contact your service representative.
Invalid Box password specified.
Make sure that the password is correct
and retry the scan, or reset the password
and retry the scan. When this error occurs
for the print of the data in the e-Filing,
perform the print with the administrator’s
password. If the recovery is still not com-
pleted or in case of invalid password for
the operation other printing (opening the
file, etc.), contact your service representa-
tive.
2BA0
2BB0
2BB1
Job canceled
(Job was canceled.)
Power failure occurred
Make sure that the power cable is con-
nected properly and it is inserted securely.
Resend the job.
System fatal error.
Turn the power OFF and then back ON.
Retry the scan. If the error still occurs,
contact your service representative.
2BC0
2BC1
Failed to acquire resource.
Turn the power OFF and then back ON.
Retry the scan. If the error still occurs,
contact your service representative.
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Error Code
Message
Corrective Action
Power failure occurred during
e-Filing restoring.
Make sure that the power cable is con-
nected properly and it is inserted securely.
Resend the job.
2BD0
Failed to get machine parameter.
Turn the power OFF and then back ON.
Retry the scan.
2BE0
2BF0
Maximum number of pages has
been exceeded (list maximum).
Reduce the pages and print again.
Maximum number of documents Delete the documents from the boxes or
2BF1
has been exceeded (list maxi-
mum).
folders.
Maximum number of folders has Delete the folders from the boxes.
been exceeded (list maximum).
2BF2
RFC related
Syntax error, command unrecog- Check if the Terminal mail address and
nized
Destination mail address are correct.
Check if the mail server is operating prop-
erly. Turn the power OFF and then back
ON. Perform the job in error again.
2500
2501
Syntax error in parameters or
arguments
Check if the mail server is operating prop-
erly.
Turn the power OFF and then back ON.
Perform the job in error again. If the error
still occurs, Contact your service repre-
sentative.
Bad sequence of commands
Check if the mail server is operating prop-
erly.
Turn the power OFF and then back ON.
2503
Perform the job in error again. If the error
still occurs, Contact your service repre-
sentative.
Command parameter not imple-
mented
Check if the mail server is operating prop-
erly.
Turn the power OFF and then back ON.
2504
2550
2551
Perform the job in error again. If the error
still occurs, Contact your service repre-
sentative.
Mailbox unavailable
User not local
Check the state of the mail box in the mail
server.
Check if the mail server is operating prop-
erly.
Turn the power OFF and the back ON.
Perform the job in error again. If the error
still occurs, Contact your service repre-
sentative.
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Error Code
Message
Corrective Action
Insufficient system storage
Turn the power OFF and the back ON.
Perform the job in error again. If the error
still occurs, Contact your service repre-
sentative.
2552
Mailbox name not allowed
Check if there is an illegal character in the
mail box in the mail server.
2553
96
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INDEX
Numerics
E
A
F
Fax Number (Security) .................................... 49
Fax Transmission Jobs
B
Fax/Internet Fax agent ..................................... 37
Features and Functions .................................... 10
Fragment Message Size ................................... 50
C
Contact
G
Group
D
H
I
98
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INDEX
Port Number (Command) ................................ 52
Print Job Logs .................................................. 23
Print Jobs
Private Template Groups ................................. 27
J
K
L
Q
R
M
Managing
S
Scan Job Logs .................................................. 26
Scan Jobs
N
Status Messages
O
Open Mailbox
P
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INDEX
T
U
100
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FC-3511/4511
DP-3520/4520
DP-2320/2820
OME030037D0
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MULTIFUNCTIONAL DIGITAL SYSTEMS
Network Operator’s Guide
2-17-2, HIGASHIGOTANDA, SHINAGAWA-KU, TOKYO, 141-8664, JAPAN
R03072037804-TTEC
Ver04 2005-01
2003 TOSHIBA TEC CORPORATION All rights reserved
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