P H A S E R® 7 8 0 C O L O R
L A S E R P R I N T E R
U s e r G u i d e
®
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Tektronix Supplies, Media, and Accessories and Options
Media
Supplies
Description
Order number
016-1368-00
016-1369-00
016-1699-00
016-1709-00
016-1700-00
016-1701-00
016-1702-00
016-1706-00
016-1703-00
Description
Order number
016-1678-00
016-1679-00
016-1680-00
016-1681-00
016-1866-00
Laser Paper
A/Letter
Toner Cartridges
Black
90 g/m2 (24 lb.) bond
A4
Cyan
500 sheets
B/Tabloid (11 x 17 in.)
Tabloid Plus (13 x 19 in.)
A3
Magenta
Yellow
Fuser Roll Cartridge
Transparencies
A/Letter
Hi-Duty Fuser Roll Cartridge For heavy usage: more 016-1717-00
than 500 prints per day
50 sheets
A4
Color Imaging Unit
016-1864-00
016-1865-00
Tabloid Extra (12 x 18 in.)
B/Tabloid (11 x 17 in.)
Imaging Unit Waste
Cartridge
Image Transfer Media
100 sheets
Glossy Coated Paper
100 sheets (A/A4)
A/Letter
016-1704-00
016-1705-00
016-1718-00
016-1697-00
016-1719-00
To order supplies and accessories, contact your local reseller or
visit the Tektronix web site:
A4
50 sheets (B/A3/Tabloid
Plus)
B/Tabloid (11 x 17 in.)
Tabloid Plus (13 x 19 in.)
A3
1
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Ordering Information
Ordering Information
2
Accessories and Options
Description
Order number
436-0366-00
436-0368-00
436-0367-00
Description
Order number
Universal Paper Tray
Transparency Tray
Lower Tray Assembly
B5 to Tabloid Extra
A/A4
Printer Diskettes
Printer drivers and
utilities
063-3116-00
PhaserShare® Network
Cards
100BaseT Ethernet
Token Ring
ZNBFE
ZNBTR
ZNBLT
3-tray unit: includes 2
universal trays and 1
transparency tray
LocalTalk
Printer Station
SCSI Hard Disk
Provides storage for
trays and paper;
positions printer at
proper height
ZCARTB
ZDISK
PhaserMatch™ ICC
Software
Customizes colors to
accurately match press
standards.
ZMATCH
Additional Memory
32 Mbytes
64 Mbytes
128 Mbytes
ZMB32
ZMB64
ZMB128
Required for collation
Extends font capacity
Requires Plus Feature
Set
Scanner Support
Use your printer as a
color copier.
For a list of
supported
scanners, contact
your local Tektronix
reseller, or visit the
Tektronix web site.
Includes cable
Includes:
Requires Plus Feature
Set
Printer CD-ROM
063-3039-00
-10 French
-20 Italian
Documentation
Printer drivers and
utilities
Supplies Starter Kit
Samples of a variety of Z780SS-00
paper and other media
-30 German
-40 Spanish
Z780SS-01 metric
Web links
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Accessories and Options, continued
Description
Order number
Description
Graphics Feature Set
Order number
Z780FNG
Plus Feature Set
Adds to Graphics
model:
Z780FGP
Adds to Standard
model:
96 Mbytes RAM (for
192 Mbytes total)
1200 dpi and
continuous tone printing
SCSI card for
connecting an external
hard drive or scanner
Ability to print media
larger than Tabloid
32 Mbytes RAM (for
96 Mbytes total)
Collation (requires hard
drive)
Plus Feature Set
Adds to Standard
model:
Z780FNP
PhaserMatch ICC
software
1200 dpi and
continuous tone printing
Ability to print media
larger than Tabloid
To order supplies and accessories, contact your local reseller or
visit the Tektronix web site:
128 Mbytes RAM (for
192 Mbytes total)
SCSI card for
connecting an external
hard drive or scanner
Collation (requires hard
drive)
PhaserMatch ICC
software
3
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Front Panel Display and Menus
■
■
■
■
Gain access to printer settings (media size and type, tray, print resolution, etc.).
View the printer’s operating status, for example, Ready, Printing.
Be alerted when to replace consumables, load paper, and clear jams.
Print diagnostic pages for troubleshooting.
Ready
Printer Menu
Select
3040-01
Key
Power indicator
Error indicator
Information on printer
ID, jams, errors
Goes to previous
menu item;
decreases numerical
values
Changes network
settings; sets date
and time
Selects displayed setting
(Select, Menu,
Print, etc.)
Goes to next menu
item; increases
Exit; returns to the top
of the menu without
numerical values
changing the current
setting; cancels printing
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Front Panel Settings and Defaults
Using the
Button
Generally, select most print settings and set defaults from your
application. Changing the front panel settings may affect the
prints of other users. However, printing oversize or specialty
media requires using the front panel.
Press
to get more information on printer status and
instructions from the printer. For example, if the front panel
display reads:
Load Media in Tray 1
Press i for information...
The main user settings are TekColor Correction, Print
Quality,and Printer Defaults(primarily Multi-Purpose
Tray Setup: Media Size, Media Type). Other settings are
used for troubleshooting or printer setup.
when you press
, the following series of messages appear:
Remove Media Tray 1
Insert Media
To view or change front panel settings:
Adjust Tray Guides
1
2
3
When the front panel displays Ready, press Selectthen
until you see the desired setting.
Press Menu, then
to scroll through the menu choices. An
During normal operation, pressing the
printer’s name, IP address, and configuration.
button displays the
asterisk (*) indicates the current default setting.
To change the printer default, press Selectat the
appropriate choice.
Note that print settings made from your computer with either the
LaserWriter (Macintosh) or Windows (PC) driver (installable from
the printer’s CD-ROM) override front panel settings or defaults.
5
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Front Panel Display
Menu Map
6
Menu Map of Printer Settings
Print this page of the main front panel settings, and keep it near
the printer for reference. At the printer’s front panel:
®
Phaser 780 Color Printer
Menu Map
displays information
changes network settings
scrolls backward
scrolls forward
selects displayed setting
exits without
a
change
1
When the printer is warmed up, the front panel displays the
following message:
Press
Consumables Page
Configuration Page
Startup Page
Demonstration Page
Service Print
Service Print
CMYK Sampler Prints
Menu Map
1
2
Help Pages
Usage Profile
RGB Sampler Prints
Page Count
Consumables Life Remaining
Average Coverage Per Image
Consumables Status
TekColor Correction
Print Quality
Ready
Automatic (Default)
SWOP Press
Euroscale Press
Commercial Press
Toyo
DIC
FujiProof
None
Vivid Color
sRGB Display
Printer Menu
Select
Standard (Default)
Enhanced
Photo
Standard Monochrome
Photo Monochrome
Default Tray
Output Order
Check Print
2
3
4
5
Press Select; the following message appears:
Multi?Purpose Tray Setup
Startup Page
Startup Mode
PS Error Handler
Image Smoothing
Energy Star Timeout
Check Print Timeout
Date and Time
Printer Defaults
Parallel Settings
Network Settings
Language
Interface
Mode
Printer Menu
Token Ring
TCP/IP
EtherTalk
TokenTalk
NetWare
HTTP
Help Pages
Menu
English (Default)
Español
Français
Deutsch
Italiano
Japanese
Press Menu; the following message appears:
Help Pages
Æ
Optional configuration
Consumables Page
Print
3040-02
Press
once to scroll to the following message:
Help Pages
If you have a scanner attached to your printer, the printer also
prints a Copier Menu.
Menu Map
Print
Press Print.
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Media Types and Trays
See page 9 for media dimensions.
Transparency Tray optional
Universal Paper Tray standard
Fits in tray slot 1 only.
Tektronix Transparencies
■ A/Letter, A4
Fits in tray slots 1 through 4 (slots 2–4
available in optional Lower Tray
Assembly only).
Laser Paper
■ A/Letter
Legal
■ 100-sheet capacity
B/Tabloid
Tabloid Extra
A3
A4
A5
B4
B5
■ 250-sheet capacity
■ 75–105 g/m2 (20–28 lb.)
For best results, use only Tektronix transparencies..
Never use inkjet paper; it will cause paper jams and damage
the fuser. Use Tektronix paper for best results.
7
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Media and Media Trays
Media and Media Trays
8
Multi-Purpose Tray standard
Lower Tray Assembly optional
Laser Labels
■ A/Letter, A4
■ Recommended Avery™ Labels
A/Letter: 5160 and 5164
A4: L7162 and L7165
Envelopes
■ US #10
DL, C4, C5, C6
Choukei 3 GOU, Kakugata 2 GOU
Hagaki (Japanese postcard)
3040-05
3040-06
Tektronix Image Transfer Media
Laser Paper
■ B/Tabloid
■ Sizes up to and including Tabloid Plus
■ 75–120 g/m2 (20–32 lb.)
■ Shipped with 2 universal trays and
1 transparency tray (transparency tray is
inserted in tray slot 1 only)
Card Stock
■ Cover stock up to 216 g/m2 (80 lb.)
■ Vellum Bristol up to 220 g/m2 (100 lb.)
■ Tag up to 203 g/m2 (125 lb.)
■ Index stock up to 199 g/m2 (110 lb.)
Tektronix Transparencies
■ Holds 3 universal paper trays; capacity
250 sheets each
■ Supports paper 75–105 g/m2 (20–28 lb.)
■ A/Letter, A4
Tabloid Extra
Tektronix Glossy Coated Paper
■ A/Letter, A4
A3, B/Tabloid, Tabloid Extra
■ 148 g/m2 (100 lb.)
Use only Tektronix Glossy Coated Paper for best results.
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Supported Page Sizes and Print Area
Select Page Size from the printer’s front panel or your application’s Print
menu.
Media/Page Size
Transparencies
■ Letter (A)
Dimension
Trays
Media/Page Size
Paper
Dimension
Trays
8.5 x 11 in.
210 x 297 mm
12 x 18 in.
Transparency tray or
multi-purpose tray
■ Letter (A)
■ Legal
8.5 x 11 in.
8.5 x 14 in.
11 x 17 in.
12 x 18 in.
Universal tray
Universal tray
Universal tray
Universal tray
■ A4
Transparency tray or
multi-purpose tray
■ Tabloid (B)
■ Tabloid Extra
(Graphics or Plus
feature set)
■ Tabloid Extra
Envelopes
■ US #10
■ DL
Multi-purpose tray
■ Tabloid Plus
(Graphics or Plus
feature set)
13 x 19 in.
Multi-purpose tray
4.13 x 9.5 in.
Multi-purpose tray
Multi-purpose tray
330 x 483 mm
110 x 220 mm
4.3 x 8.6 in.
■ SRA3
■ A3
320 x 450 mm
297 x 420 mm
210 x 297 mm
148 x 210 mm
257 x 364 mm
182 x 257 mm
Multi-purpose tray
Universal tray
■ Choukei 3 GOU
■ Kakugata 2 GOU
■ Hagaki (postcard)
■ C4
120 x 235 mm
4.7 x 9.2 in.
Multi-purpose tray
Multi-purpose tray
Multi-purpose tray
Multi-purpose tray
Multi-purpose tray
Multi-purpose tray
240 x 332 mm
9.4 x 13.1 in.
■ A4
Universal tray
■ A5
Multi-purpose tray
Universal tray
100 x 148 mm
3.9 x 5.8 in.
■ B4
■ B5
Universal tray
229 x 324 mm
9.0 x 12.8 in.
See page 18 for
supported labels.
Multi-purpose tray
Labels
■ C5
162 x 229 mm
6.4 x 9.0 in.
■ C6
114 x 162 mm
4.5 x 6.4 in.
9
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10
Printable Area
Printing Custom Media
■ The minimum custom page size is 100 x 140 mm (3.9 x 5.5 in.).
The maximum image area is 320 x 457 mm (12.6 x 18 in.); the
guaranteed print quality area is 297 x 432 mm (11.7 x 17 in.).
■ The maximum* custom page size is 330 x 457 mm (13 x 18 in.).
1
2
Set up a custom page size for the document within your application.
Load custom-sized media in the multi-purpose tray only. Insert the short
edge into the printer.
5 mm (0.2 in.)
3
4
Adjust the paper guide to fit the media.
At the printer’s front panel:
a
The front panel displays Multi-Purpose Tray Media Size
and the current default. Press Selectto continue (you select the
document dimensions in your application).
b
At the Multi-Purpose Tray Media Typeprompt, press
until the correct type is displayed. Press Select.
Print Area
5
6
From your application, select Output Order: Face Up. If this selection is not
available, press and the Menu/Selectbuttons at the printer to make
the setting through the following menu path: Printer Menu: Printer
Defaults: Output Order: Face Up.
5 mm
(0.2 in.)
From your application’s Print menu, select Multi-PurposeTray. Click Print.
Depending on the application, you may need to rotate or adjust
the orientation of the document to print correctly.
3040-07
On Tabloid Plus paper, the bottom margin is 25 mm (1 in.). If
you are printing a full-bleed image, run a test print to check
the margins and print area.
* Dimensions may be smaller, depending on your printer configuration.
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Loading Media Trays
1
2
1
2
3
4
Pull out the paper tray.
Squeeze and slide back the blue paper guides.
Press down to snap the metal plate into place.
Insert the paper; set it under the metal hook at the front right
of the tray.
5
6
Set both back and side paper guides flush against the paper.
Push in the paper tray.
3
5
4
6
Letter/A4-size paper:
Always load with the short
edge toward the rear of the
tray.
3040-38
Envelopes, labels, card stock, and other specialty media must be
loaded in the external multi-purpose tray at the right side of the
printer. See “Specialty Media” on page 14.
3040-08
11
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12
Loading the Universal Paper Tray
Letterhead
Capacity: 250 sheets
Large-Format Media
Capacity: 250 sheets
■
Load letterhead
face down.
■
■
Make sure that you set
the blue guides flush
against the paper.
1 2 3 4 5 6 7
To prevent paper jams,
do not overload the
paper tray.
3040-43
3040-09
Never use inkjet paper; it will cause paper jams
and damage the fuser. Use Tektronix paper for
best results.
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Loading the Optional Transparency Tray
Tektronix Transparencies
Capacity: 100 sheets
1
2
Look for the notch on the Tektronix transparencies.
Load A/A4 transparencies with the notch at the left rear
of the tray.
■
■
The transparency tray holds only A/A4 media. Load
Tabloid Extra transparencies in the multi-purpose tray.
See “Transparencies” on page 15.
If you have the optional Lower Tray Assembly, the
transparency tray must be loaded only in tray slot 1,
or the slot in the printer.
3040-42
13
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14
Specialty Media
1
2
3
Load specialty media in the multi-purpose tray (the external
tray on the right side of the printer).
1
2
Set the paper guide toward the rear of the tray. Extend the
tray for large-format paper.
Insert the media face up. Load large-format media short
edge first; load letter/A4 media long edge first. Readjust the
paper guide.
4
At the printer’s front panel:
a
The front panel displays Multi-Purpose Tray
Media Sizeand the current default. If the correct
size is shown, press Select. Otherwise, press
until you come to the correct size, then press Select.
3
4
Multi–Purpose Tray Media Size
Letter
Select
b
At the Multi-Purpose Tray Media Type
prompt, press Selectif the correct type is
shown. Otherwise, to make a new selection,
press
and then Select.
5
From your application’s Print menu, select Multi-Purpose
Tray. Click Print.
3040-10
Duplex printing (printing on both sides) is not recommended.
Reduced image quality may result.
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Transparencies
1
Look for the notch on Tektronix transparencies (A/A4,
Tabloid Extra). Load transparencies as follows:
■
Multi-purpose tray: with the notch opposite
the leading edge, toward the rear of the printer
■
Optional transparency tray (A/A4 only):
with the notch at the left rear of the tray
2
If using the multi-purpose tray:
a
The front panel displays Multi-Purpose Tray
Media Sizeand the current default. Press
the correct size is displayed. Press Select.
until
3040-45
b
When the Media Typeprompt appears, press
until Transparencyis displayed. Press Select.
3040-42
3
From your application’s Print menu, select Multi-Purpose
Tray or Transparency, depending on which tray you are
using. Click Print.
Capacity: A/A4 50 sheets
Tabloid Extra: 1 sheet
Capacity: A/A4 100 sheets
(Transparency tray only)
For best results, use only Tektronix transparencies.
To avoid jamming the printer, feed oversize transparencies one
sheet at a time in the multi-purpose tray only.
15
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16
Letterhead
1
Load letterhead as follows:
■
Multi-purpose tray: face up, with the long edge
inserted into the printer
1 2 3 4 5 6 7
■
Universal paper tray: face down, with the short
edge toward the rear of the tray
2
If using the multi-purpose tray:
3040-46
a
The front panel displays Multi-Purpose Tray
3040-43
Media Sizeand the current default. Press
until
the correct size is displayed. Press Select.
Capacity: 150 sheets
Capacity: 250 sheets
b
When the Media Typeprompt appears, press
until Paperis displayed. Press Select.
3
From your application’s Print menu, select Multi-Purpose
Tray orTray 1*, depending on which tray you are using. Click
Print.
* If you have the optional Lower Tray Assembly, letterhead may also be
loaded in tray slots 2 – 4. Select the appropriate tray from your application’s
Print menu.
Never use inkjet paper; it will cause paper jams and
damage the fuser. Use Tektronix laser paper for
best results.
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Envelopes
1
2
Set up envelopes according to the templates or procedures
in your application.
Insert envelopes in the multi-purpose tray with the long
edge inserted into the printer and the side to be printed
face up.The flap must be open.
3
At the printer’s front panel:
3040-47
a
The front panel displays Multi-Purpose
Tray Media Sizeand the current default.
Capacity: 30 envelopes
Press
until the correct envelope size is
displayed. Press Select.
Do not use the printer for high-capacity production envelope
printing. Envelopes may wrinkle depending on their weight and
stiffness. Keep unused envelopes in their original packaging until
printed.
b
When the Media Typeprompt appears, press
until Envelopeis displayed. Press Select.
4
From your application’s Print menu, select Multi-Purpose
Tray. Click Print.
Never use self-sealing envelopes or envelopes with windows or
metal clasps; they will damage the printer.
17
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18
Labels
™
Recommended Avery labels:
A/Letter: 5160
A4: L7162
5164
L7165
3040-48
1
Set up labels using the templates or procedures in your
application or the instructions included with the labels. If your
application has a setting for Avery labels, use it as a
template.
Capacity: 50 sheets
Use the recommended Avery labels. Use labels at
least 25.4 x 66.7 mm (1 x 2.625 in.) in size. Smaller
labels may peel off and damage printer components.
2
3
Load label sheets in the multi-purpose tray only. Insert them
face up, long edge first.
At the printer’s front panel:
If any of the labels on a sheet are missing, do
not use that sheet; it may damage printer
components.
a
b
The front panel displays Multi-Purpose Tray
Media Sizeand the current default. Press
until the correct label-sheet size (Letter or A4) is
displayed. Press Select.
When the Media Typeprompt appears, press
until Labelis displayed. Press Select.
4
In the Print menu, select Multi-Purpose Tray. Click Print.
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Tektronix Image Transfer Media
1
2
Make sure that your document size is set up as Tabloid
(11 x 17 in.).
Load the image transfer sheet into the multi-purpose tray with
the short edge inserted into the printer. Load with the blank
side up. Insert only one sheet at a time.
3
4
Adjust the paper guide.
At the printer’s front panel:
3040-49
a
b
Wait until the Multi-Purpose Tray Media
Size message is displayed. Press until
Tabloidis displayed. PressSelectto continue.
Capacity: 1 sheet
Feed image transfer media one sheet at a time to
prevent jamming.
When the Multi-Purpose Tray Media Type
prompt appears, press
until Fabric
Transferis displayed. Press Select.
5
6
From your application’s Print menu, select Multi-Purpose
Tray. Click Print.
To transfer the image, follow the instructions provided with
the Tektronix media.
19
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20
Other media
Laser paper
Card and index stock
■
Load card stock (cover, Vellum Bristol, tag, and index) only
in the external multi-purpose tray.
■
■
■
You can load regular plain paper in the multi-purpose tray.
The capacity is 150 sheets. Do not overload the tray.
■
■
■
Load face up.
When prompted by the printer’s front panel, select the
Media Size. Then select Paperas the Media Type.
Load up to 30 sheets. Do not overload the tray.
When prompted by the printer’s front panel, select the
Media Size. Then select Card Stockas the Media
Type.
■
From your application’s Print menu, select Multi-Purpose
Tray.
Tektronix Glossy Coated Paper
■
■
■
■
Load coated paper only in the external multi-purpose tray.
■
From your application’s Print menu, select Multi-Purpose
Tray.
Load face up.
Load up to 75 sheets. Do not overload the tray.
When prompted by the printer’s front panel, select the
Media Size. Then select Coated Paperas the Media
Type.
■
From your application’s Print menu, select
Multi-Purpose Tray.
Use only Tektronix Glossy Coated Paper for best results.
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Print Settings
1
2
3
4
Set up your document according to the procedures for your
application. See “Supported Page Sizes and Print Area” on
page 9.
Load the paper or other media on which you want to print in
the correct tray. See “Loading Media Trays” on page 11 and
“Specialty Media” on page 14.
When printing from the multi-purpose tray, select the Media
Sizeand then the Media Typewhen prompted by the
printer’s front panel. See “Specialty Media” on page 14.
The location of settings varies depending on the application and
the print driver you use. For Macintosh users, most features are
found in either the Page Setup, Document Setup, or Print menus.
For Windows users, print features are located in the tabs,
properties, and options of the Page Setup and Print dialog boxes.
From your application, make the appropriate print settings,
including:
■
■
■
■
Page Size See “Supported Page Sizes and Print
Area” on page 9.
Color Correction See “TekColor™ Color Corrections”
on page 23.
Print Quality (resolution/monochrome vs. color)
See “Print Quality Modes” on page 22.
Source/Paper Source Make the correct tray
selection. See “Media Types and Trays” on page 7.
21
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Print Settings
Print Settings
Print Quality Modes
Set the print speed and resolution (dots per inch) through one of these selections (print speeds are for
A/A4 paper only; print speed may be affected by type and size of media, coverage, size of the source
file, and amount of printer memory):
Mode
Resolution
Speed
■ 1200 x 600 dots per inch
■ 16 pages per minute
Standard Monochrome
For quick black-and-white printing
■ 600 x 600 dots per inch; with
■ 16 pages per minute
Photo Monochrome*
For high-resolution black-and-white
printing
continuous tone
■ 600 x 600 dots per inch
■ 4 pages per minute
Standard
For the quickest color prints; best for
transparencies
■ 1200 x 600 dots per inch
■ 4 pages per minute
Enhanced*
For high-resolution color printing
■ 600 x 600 dots per inch; with
■ 4 pages per minute
Photo*
continuous tone
For high-resolution color printing with
smoothest color transitions
* Requires Graphics or Plus Feature Set.
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TekColor™ Color Corrections
PhaserMatch™ ICC software
■ Color management to customize colors to accurately match your press.
■ Custom profile editing for maximum flexibility.
■ Create your own profile database.
Select the color correction for your printing needs:
■ For general office printing.
Automatic
■ Optimizes the color for different types of
elements on each page — text, photos, and
graphics.
■ Compatible with any press ICC profile.
■ Requires Plus Feature Set; may be ordered separately.
■ For transparencies and presentation
graphics — bar and pie charts, spread
sheets, organization charts.
Vivid Color
■ Produces bright, saturated overheads.
■ For creating compositions and proofs.
■ Colors simulate printing press standards.
Visit our color web site for information on enhancing the use of
color in all your documents.
SWOP Press
SNAP Press
Euroscale Press
Commercial Press
DIC
Toyo
FujiProof
■ Printed colors simulate those displayed on a
sRGB Display
computer monitor.
■ Uses the printer’s current color default.
Use Printer Setting
None
■ Turns off all color corrections.
23
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24
Consumables
These are the replaceable components for the printer:
1
2
3
4
Toner cartridges (cyan, yellow, magenta, black)
Fuser roll cartridge
3
2
Imaging unit
4
Waste cartridge
Detailed, illustrated replacement instructions are
shipped with each component.
1
3040-12
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Consumables Life
■
The life of consumables depends on how and where the
printer is used, the amount of color or toner coverage, the
size and complexity of prints, and the type and quality of
media used.
■
■
The Consumables Page provides information on
consumables usage and remaining life. To print this page,
see page 34 for instructions.
Always have replacements for consumables on hand for
continuous printing.
“Consumables Status” is available at the printer’s front
panel as follows:
1
2
At Printer Menu, press Select.
Press
until Consumables Statusappears. Press
Menu.
3
Press
to access menus for Consumable Life
Remainingand Average Coverage per Image
(for toners).
■
To get more information on consumable usage, see “Using
the Help Pages” on page 34.
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Consumables
Consumables
Component
Toner Cartridges
AverageYield
4,500 pages (black)
Average yields are based on 5% coverage per
toner, or 20% total, applied to the printable area
of letter/A4 laser paper. Doubling the coverage,
to 10% per toner, reduces the average yield by
50%; doubling to 20% coverage reduces that
yield by 50% and so on.
5,900 pages (cyan, magenta, yellow)
Imaging Unit
50,000 images (monochrome)
12,500 pages (full color)
Waste Cartridge
20,000 pages
Fuser Roll Cartridge/
Hi-Duty Fuser Roll
Cartridge
20,000 pages
If you print more than 500 prints per day,
order the Hi-Duty Fuser Roll Cartridge.
See page 1 for ordering information.
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Paper Jams
When a jam occurs
The front panel reports ClearJam at <Location>, and the
location of the jam lights up on the printer icon.
E
Clear Jam at A, B
Press i for information
3040-17
C, D
A, B
Press
for information. Locate the indicated area on the
printer to look for the jammed paper.
3040-18
To reduce the frequency of media jams, use Tektronix media.
Make sure that media is loaded properly in the trays and that the
blue paper guides are set flush against the media.
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Paper Jams
Paper Jams
28
Front Panel Message: Clear Jam at A, B
Solution 1: Jam at A
1
2
1
Grasp the handle under the multi-purpose tray, on the bottom
right side of the printer. Open the drawer.
2
3
4
Lift the metal plate by the blue handle.
Turn the knob to the left to release the media.
Gently remove the jammed media.
3
4
3040-19
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Front Panel Message: Clear Jam at A, B
Solution 2: Jam at B
1
1
Grasp the handle under the multi-purpose tray, on the bottom
right side of the printer. Open the drawer.
2
Gently pull the jammed media from under the drawer.
2
3040-20
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30
Front Panel Message: Clear Jam at A, B
2
1
Solution 3: Jam in door of the optional Lower Tray
Assembly
1
2
3
4
Open the right cover of the Lower Tray Assembly.
Gently remove the jammed paper and close the cover.
Pull out the paper tray from which the jam occurred.
Remove any misfed paper. Make sure that the paper is
loaded correctly and that the paper guides are set flush
against the paper.
5
Push in the paper tray.
3
4
3040-37
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Front Panel Message: Clear Jam at C, D
Solution 1: Jam at C
1
1
2
Open the fuser unit on the bottom left side of the printer.
Gently pull the jammed paper from under the fuser roll
cartridge.
Caution! The fuser area may be hot! To avoid personal injury, do
not touch it.
2
3040-21
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32
Front Panel Message: Clear Jam at C, D
Solution 2: Jam at D
1
2
1
Open the fuser unit on the bottom left side of the printer.
Caution! The fuser area may be hot! To avoid
personal injury, do not touch it.
2
Grasp the fuser roll cartridge by the blue handle and lift it out.
To avoid stains, do not touch the white roller or get it
on your clothing; do not set the fuser roll cartridge on
an uncovered surface.
3
4
3
4
Lift up the cover by the blue hook.
Gently remove the paper.
3040-22
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Front Panel Message: Clear Jam at E
1
2
Open the cover on the top left of the printer.
Remove the paper and close the cover.
1
2
3040-23
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34
Troubleshooting
Using the Help Pages
To print the Help Pages
1
2
At the printer’s front panel, press Select.
The printer provides internal reports that you can print to help you
determine the printer’s configuration, diagnose print-quality
problems, and monitor use of the printer. To aid in
troubleshooting, print the following pages:
Press Menu; you’ll see the following message:
Printer Menu
Help Pages Menu
■
■
■
■
Consumables Page
Usage Profile
3
4
Press Menu; the following message appears:
Help Pages
Consumables Page Print
Configuration Page
Service Print 1 (see “Troubleshooting Print Quality
Problems” on page 40)
Press Printto print the Consumables Page. Press
to
scroll to the other Help Pages.
Additional Help Pages:
■ Startup Page
■ Demonstration Page
■ Service Prints: 2–4, CMYK Calibration Pages,
Fuser Cleaning Pages
■ RGB Sample Prints
■ CMYK Sampler Prints
■ Menu Map (see page 6)
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Consumables Page
Print this page for estimates of the following:
■
% Life Remaining gauges for toner cartridges, the
fuser roll cartridge, and the imaging unit
Life Remaining
25 %
0%
50%
100%
■
■
Average coverage per page for each toner
®
Phaser 780 Color Printer
Consumables
Toner
Average toner coverage total per page for the
imaging unit
Life Remaining
25
33
50
%
Black
Your average coverage/page: 20.0%
Your average coverage/page: 40.0%
Your average coverage/page: 50.0%
0%
50%
100%
%
Life Remaining
Magenta
Cyan
0%
50%
100%
%
■
Date installed
Life Remaining
0%
50%
100%
%
Life Remaining
75
Yellow
Your average coverage/page: 30.0%
Life Remaining
10 %
0%
50%
100%
Fuser Roll
0%
50%
100%
Life Remaining
10
%
Toner
Imaging Unit
0%
50%
100%
Date Installed: 12/1/98
Date Installed: 12/1/98
Fuser Roll
Imaging Unit
Life Remaining
10
%
0%
50%
100%
S/N: 00:00:00:00:00:00
Avg. Toner Coverage/Page: 20%
Date installed: 12/1/98
S/N: 00:00:00:00:00:00
Avg. Toner Coverage/Page: 20%
Date installed: 12/1/98
3040-24
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Troubleshooting
Troubleshooting
36
Usage Profile
Provides in-depth information on printer usage:
®
Phaser 780 Color Printer
Usage Profile
■
■
■
■
Consumables used
109 Average Coverage–OHP (%)
110 Days Printed
Cyan: 7
14
Tray and media selections
Printer interventions
111 Pages/Day
0–1: 3, 25–4
0–1: 478,
0–1: 478,
0–1: 378, 2
Internal: 10
112 Unique Pages / Job
113 Copies / Job
114 Minutes / Job
115 Job Source
Analysis of usage rates
116 Job Language
117 Jobs Collated
No: 0, Yes:
118 Cancelled Jobs
119 Output Order (pages)
121 Color Prints (pages)
122 Print Quality (pages)
123 Color Correction (pages)
0
Face Down
Color: 0, Mo
For detailed information on the Usage Profile report,
refer to the printer’s CD-ROM or web site.
3040-25
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Configuration Page
Print this page to determine the following:
®
Phaser 780 Color Printer
General Information
Printer Name:
Page Count:
Start Page Enabled
Serial Number:
Printer ID:
Adobe® Postscript
Firmware Versions:
Configuration
■
■
■
■
■
Printer name, ID, serial number
Feature set
Amount of memory
Network configuration
Current printer settings
Print this page before contacting Tektronix customer support,
your reseller, or other technical assistance.
3040-40
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38
Troubleshooting with PhaserLink™ Software
PhaserLink software is a printer management tool supplied
with your printer. This software uses Internet technology to
provide the following:
■
■
■
■
Print job status
Printer usage
Routine troubleshooting
Configuration of printer settings
For detailed information on PhaserLink, refer to the
printer’s CD-ROM or web site, or enter this address in
your web browser:
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General Troubleshooting
Problem
Probable cause
Solution
Prints curl.
On some paper types, prints with uneven coverage When making prints with heavy coverage, select
may curl where coverage is heaviest.
Too much media is loaded in the tray.
Face Down as the Output Order at the printer’s
front panel or from your application’s Print menu.
Oversize media does not feed from the universal
paper trays or the multi-purpose tray.
Decrease the amount of media loaded in the multi-
purpose tray. See “Specialty Media” on page 14 for
the tray capacity for different types of media.
Toner residue is found in the printer.
Toner cartridges are being removed and reinstalled Remove toner cartridges only when they are empty
in the printer before they are empty.
and you have been prompted by the front panel to
replace them.
Media frequently wraps around the fuser.
Incorrect media is being used.
■ Use laser paper only; do not use inkjet paper.
■ Make sure that transparencies are loaded with
the notch in the correct position. See “Loading
the Optional Transparency Tray” on page 13 and
“Transparencies” on page 15.
The fuser roll cartridge is used up.
Replace the fuser roll cartridge.
Colors printed are not accurate.
An incorrect color correction is being used.
■ Select a different color correction. See page 23
for more information.
■ Open and close the front door of the printer. This
action causes the printer to autocalibrate the
colors.
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40
Troubleshooting Print Quality Problems
If you notice a problem with the quality of your prints, the
probable solution is replacing one of the consumables.
Keep in mind these general guidelines:
Replace Magenta Toner Cartridge
Press i for information
1
®
Phaser 780 Color Printer
Consumables
Toner
Life Remaining
25
33
50
%
Black
Your average coverage/page: 20.0%
Your average coverage/page: 40.0%
Your average coverage/page: 50.0%
0%
50%
100%
%
Life Remaining
Magenta
Cyan
0%
50%
100%
%
Life Remaining
■
If the symptom appears in a single color:
0%
50%
100%
%
Life Remaining
75
Yellow
Your average coverage/page: 30.0%
0%
50%
100%
Help Pages
Replace the toner cartridge.
2
3
Fuser Roll
Life Remaining
10
%
Consumables Page
Print
Toner
Imaging Unit
0%
50%
100%
Count (Pages): 1061
Fuser Roll
Imaging Unit
Life Remaining
10
%
■
If the symptom appears in all colors:
Replace the imaging unit or the fuser roll
cartridge.
0%
50%
100%
Count (Pages): 1061
S/N: 00:00:00:00:00:00
Avg. toner coverage/color: 20%
Date installed: 11/1/98
Help Pages
Service Print 1
Print
To diagnose the problem:
1
Check the front panel for a message on replacing a
consumable.
Service Print
1
Black
2
From the front panel Help Pagesmenu, print the
Consumables Pageto determine if consumables are
running out, which can affect print quality.
Cyan
Magenta
Yellow
3
From the front panel Help Pagesmenu, print
Service Print 1. Examine the prints for
symptoms, referring to the examples that follow.
3040-26
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Print Quality Symptoms
Symptom
Service Print 1
Solutions
■ Run 20 prints.
■ Replace the toner cartridge.
Make sure that you shake the
new toner cartridge vigorously
seven or eight times.
One color has dark toner spots.
■ Print the Cyan and Magenta
Calibration Pages from the
Help Pages Service
Printsmenu. Then reprint your
file.
■ Replace the imaging unit.
On A/A4 paper, a spot appears in
roughly the same position.
On oversize paper, the spot
appears in the same position or
repeats at 264 mm (10.4 in.)
intervals.
■ Print the Cyan and Magenta
Calibration Pages from the
Help Pages Service
Printsmenu. Then reprint your
file.
Small random white spots appear
on one or more pages.
■ Load a fresh ream of paper.
41
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Print Quality Symptoms, continued
Symptom
Service Print 1
Solutions
■ Replace the imaging unit.
Prints have light vertical bands.
■ Replace the imaging unit.
A single dark vertical line appears
in the same location on all pages.
■ Replace the imaging unit.
A single white horizontal line
appears in all prints.
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Print Quality Symptoms, continued
Symptom
Service Print 1
Solutions
■ Make another print.
■ If using a hi-duty fuser roll
cartridge and printing fewer
than 250 prints per day, change
to the standard fuser roll.
Oil streaks appear, especially after
the printer has been idle.
■ Reseat the fuser roll cartridge.
■ Make sure that the paper guides
are flush against the media in
the trays. See “Loading Media
Trays” on page 11.
Edges of prints are wrinkled, with
an area of ragged discoloration.
■ Make another print.
43
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44
For More Information
Find detailed printer information in any of these locations.
TekSMART™ Knowledge Base
Printer CD-ROM
■ Application issues
■ Networking issues
■ Printer errors
www2.tek.com/merlin/tko
■ Advanced Features and
Troubleshooting Manual
■ PhaserShare Networking
Manual
■ Print quality issues
■ Troubleshooting
■ Multimedia clips on using
your printer
■ Latest tips from technical support
■ Consumables instructions
■ Setup Guide
■ Material Safety Data Sheets
(MSDSs)
■ Printer drivers
■ Direct link to Tektronix
Online Color Resource
web site
■ Color education
■ Printing ideas
Tektronix Web Site
■ Personalized email subscription
■ colorize.com
■ Product and supplies information
■ Printer drivers to download
■ List of local resellers
■ Online documentation
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Getting Help
Online Services
World Wide Web:
Customer Support Centers
Australia
France
New Zealand
1-800-811-177
01 69 86 8137
+61 2 9888 0100
TekSMART™
Knowledge Base:
www2.tek.com/merlin/tko
Austria
Germany
Norway
0660 5804
0180 525 3535
(22) 723 801
ftp.tek.com/Color_Printers/
Technical support:
Current software:
Belgium
02 720 9602
Hong Kong
2585-6655
Singapore (ASEAN)
1-800-356-5565
Anonymous ftp server:
Brazil
India (South Asia)
Spain
0800 16 0220
(91) 80-227-5577
902 239 272
Subscribe to email
update notices:
Canada
Italy
Sweden
1-800-835-6100
02 45 287 000
(08) 299 071
China
10-6235-1230
Japan
81 3 3448 4872
Switzerland
155 9493
Supplies
Information on local Tektronix resellers:
Denmark
Korea
Taiwan
(44) 533 444
2-528-5299
(02) 2757-1571
Eastern Europe and
the Middle East
+44 1908 68187
Luxembourg
400 847
Thailand
2-645-4407
U. S.
1-800-835-6100
Outside U.S. and Canada
Contact your local Tektronix office for
a list of local resellers.
Netherlands
(040) 267 0440
U.K.
(01) 908 681 707
Finland
0203 206 30
Canada
1-800-661-5625
U.S.
1-800-835-6100
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Getting Help
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