Cover Page
TRENDnet User’s Guide
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TV-IP851WC / TV-IP851WIC
TRENDnet User’s Guide
Features
Product Overview
TV-IP851WC
The Wireless PTZ Internet Camera, model TV-IP851W, provides wide visibility with its
varied Pan and Tilt feature. Pan the camera side-to-side, a remarkable 340 degrees, and
tilt up-and-down 115 degrees to broaden your viewing capabilities.
Wireless n technology provides unsurpassed wireless coverage and improved streaming
video quality. Add this camera to your wireless network at the touch of a button with
Wi-Fi Protected Setup (WPS).
Record 640 x 480 pixel (VGA) video at up to 20 frames per second (fps). Manage up to
32 TRENDnet cameras with the included complimentary camera management software.
Advanced features include adjustable motion detection recording areas, email alerts,
scheduled recording sessions, pan/tilt Auto-Patrol, date-and-time overlays, one-way
audio, an adjustable lens, and four times digital zoom. A wall/ceiling mounting kit is
included and the camera’s off white housing blends into most environments.
TV-IP851WIC
TV-IP851WC
TV-IP851WIC
The Wireless Day/Night PTZ Internet Camera, model TV-IP851WI, provides day and night
visibility with its infra-red optics above the lens. Pan the camera side-to-side, a
remarkable 340 degrees and tilt up-and-down, 115 degrees, from any Internet
connection.
Package Contents
In addition to your camera, the package includes:
Record indoor video in complete darkness for distances of up to 7.5 meters. Wireless n
technology provides unsurpassed wireless coverage and improved streaming video
quality. Add this camera to your wireless network at the touch of a button with Wi-Fi
Protected Setup (WPS).
Multi-Language Quick Installation Guide
CD-ROM (Utility & User’s Guide)
Network cable (1.5m / 5ft)
Power adapter (12V DC, 1.25A)
Record 640 x 480 pixel (VGA) video at up to 20 frames per second (fps). Manage up to
32 TRENDnet cameras with the included complimentary camera management software.
Advanced features include adjustable motion detection recording areas, email alerts,
scheduled recording sessions, pan/tilt Auto-Patrol, date-and-time overlays, one-way
audio, an adjustable lens, and four times digital zoom. A wall/ceiling mounting kit is
included and the camera’s off white housing blends into most environments.
If any package contents are missing or damaged, please contact the retail store, online
retailer, or reseller/distributor that the item was purchased.
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Front Panel View
Product Hardware Features
Microphone
Rear Panel View
Light Sensor
Camera Lens
IR LED
Rear Air Vents
Focus Ring
Antenna
WPS button
LAN port
Power/Link LED
Reset button
Power port
Privacy button
IR LED – Built-in 4 IR LED for night vision uses. (for TV-IP851WIC)
Light Sensor – Detects the light source to turn IR on or off.
Focus Ring – Turn to adjust the focus of the camera.
Microphone – Built-in microphone for audio can be turn on or off.
Privacy button – Press the privacy button to redirect the camera’s viewing
position to a downward and obscured view. To return the camera to the
previous viewing position, wait 5 seconds and then press the privacy button
again.
LAN Port – Connect Ethernet cables to your wired network devices.
Power Port – Connect the included power adapter from your camera to an
available power outlet.
Note: Use only the adapter that came with your camera.
Reset Button – Use an item such as a paperclip to push and hold this button for
3 seconds and release to reset your camera to its factory defaults.
WPS (Wi-Fi Protected Setup) – Push and hold this button for 3 seconds to
activate WPS. The button LED is blinking green when WPS is activated.
Antenna – 2dBi detachable antenna
Power - This LED indicator is solid blue when your camera is powered on.
Otherwise if this LED indicator is off, there is no power to your camera.
Link – This LED indicator is blinking orange when there is connection/data to
your camera.
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WPS Connection
Installation
An alternative method of connecting your camera to your network is by using WPS. WPS
is a quick, simple and secure method of adding devices to a network. If you have a
router which supports WPS follow the steps below, otherwise, please use the wired
mode of setting up the camera.
Wired Connection
1. Connect the Ethernet Cable
If you intend to use the network camera as a wired device, connect one end of
the included Ethernet cable into the Ethernet port on the rear panel of the
camera and connect the other end to an available port on your network. If you
prefer to use the camera on a wireless network, see below for instructions on
connecting the power adapter.
1. Attach the Power Supply
2. Press the WPS button on your wireless device then press the WPS button on
the camera.
2. Attach the Power Supply
Attach the included power supply to the DC 12V 1.25A receptor on the rear
panel of the camera and then connect it to a wall outlet or power strip. A blue
LED will light up under the lens indicating that the camera has power.
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Wall mount installation
To attach the metal plates carry out the following:
Remove the two rubber pads under the base of the Camera.
Slide the metal plate onto the base of the camera, making sure that the two
holes on the base of the camera align with the two screw holes on the base of
the camera.
Secure the metal plate to the base of the Camera with the two screws
provided.
The camera can now be mounted to the ceiling or a wall. See the diagram
below for more information.
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Image B (wired connection)
Starting the TRENDnet Cloud Service
Note: (Connect the camera to the Internet and make sure its accessible to the web).
1. Look underneath the camera for a similar URL
(http://11223344.cam.trendnetcloud.com) on the label.
2. Connect the power cable to the camera.
3. Open your browser, type the URL listed on the label of your camera and hit
Enter to connect to the camera’s live stream. Please note: you can also use this
URL to connect to the camera from any location or computer.
There are two methods to connect to the Internet, wired and wireless. For wireless,
follow the instructions from Image A below. For wired, follow the instructions from
Image B below.
There are three modes when connecting your TV-IP851WC/TV-IP851WIC to the
web. This is visible through the “cloud” at the top right side of the web interface.
Image A (connecting using WPS)
Blue Mode
The Blue Mode indicates the camera is connecting directly to the internet or local
network. This mode offers configuration and management options.
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Red Mode
The Red Mode indicates the camera is connecting to the Internet or local network
through a firewall. This mode doesn’t offer configuration and management options –
just live streaming for 60 seconds. The firewall settings limits live streaming for each
user. The “red” notification at the bottom of the viewing area warns users of the limited
time. Refresh this screen continuously if you wish to view your camera’s live stream.
Green Mode
The Green Mode indicates the camera is connecting to media in a peer-to-peer fashion
to the Internet or local network. This mode doesn’t offer configuration and
management options – only live streaming.
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French
Using the AutoRun Wizard
Insert the included CD-ROM into your CD/DVD drive. The Install Wizard program will
run automatically.
Note: If the Install Wizard does not run, you may have autorun disabled on your
machine. In this case, browse to the CD drive and run InstallWizard.exe to begin the
installation wizard.
Begin by selecting a language from the drop-down list. There is a choice of five
languages – English, French, German, Russian, and Spanish. Next, click Install Camera
and follow the on-screen steps to continue the installation.
German
English
Russian
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Spanish
3. The most important part of the setup process is the network connection type.
There are three options:
1. This is TRENDnet’s Terms of Use. Click Agree to continue.
a. Connect camera to your wireless network using Wi-Fi Protected Setup
(WPS) button (Verify your router has a WPS button. If not, select the
next option).
b. Connect camera to your wireless network manually
c. Connect camera to your network using a network cable.
2. The next step references information on the camera itself. Go to your camera
and check the details at the bottom of the device. Click Next to continue, Back
to go to the previous screen or Home to return to the Main Menu. Also
enclosed, is a sticker with the same details attached.
4. The basic connection type is “C” using a network cable. Let’s begin the
installation process using the network cable connection first. Click this radio
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button and click Next to continue, Back to go to the previous screen or Home
to return to the Main Menu.
7. The wizard searches the network for your camera.
5. Follow the instructions in the next screen to Power up the Camera. Connect
one end of the power adapter to the camera and watch the LED flicker. Click
Next to continue, Back to go to the previous screen or Home to return to the
Main Menu.
8. If you only have one camera on your network, the wizard will automatically
select it (as shown below). Otherwise, if you have more than one camera, it
provides several options from the list. The wizard provides the Model Name
and MAC Address of the camera. If you do not see any of your camera(s) in the
wizard, click Retry to scan for the camera again. Click Next to continue, Back to
go to the previous screen or Home to return to the Main Menu.
6. Connect one end of the network cable to your camera and the other end to
your router. Click Next to continue, Back to go to the previous screen or Home
to return to the Main Menu.
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9. Password Settings. Follow the instructions on the screen. Remember to change
the password with an 8 bit preset. The default username and password is
admin. Tick the Change Password checkbox to enter the new password details.
The password should be between 8 and 16 characters. Click Next to continue,
Back to go to the previous screen or Home to return to the Main Menu.
11. The initial setup is complete. The main feature is the Cloud Access accessibility
feature. Click the link(s) or icon below to create a shortcut on your desktop.
Also, below the icon is a warning. This warning is only shown when the internet
connection is inactive or the Cloud server cannot be found. Make sure the
internet connection is active, click Retry. When the Cloud server isn’t found,
the server may be busy or under maintenance. Under these circumstances,
click Retry later again. If there is no warning, click Next.
10. The wizard configures your parameters.
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Wireless Connection
Using WPS
12. The mobile option allows the user to download the TRENDnet Cloud App in
either Apple or Google android format. To use this feature, the user must have
a Barcode Scanner App on their mobile device. This is also available from the
Apple App Store or Google’s Play. You are now ready to use your camera. Click
Finish to exit.
Find the access point (AP) or wireless router you wish to connect to from the
Available AP drop down menu.
In most cases you should leave the Channel set to Auto as the AP will
determine the channel of operation.
Select the type of authentication and encryption required by the access point
and enter the Key required to connect.
Click Next to continue, Back to go to the previous screen or Home to return to the Main
Menu.
Please read the next steps carefully as it pertains to the WPS feature on your router and
camera.
1. Follow the instructions in the screen to Power up the Camera. Click Next to
continue, Back to go to the previous screen or Home to return to the Main
Menu.
You are now ready to use your camera. Click Finish to exit.
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2. Follow the instructions and click Next to continue. If you wish to go to the
previous screen, click Back or Home to return to the main menu.
4. If you only have one camera on your network, the wizard will automatically
select it (as shown below). Otherwise, if you have more than one camera, it
provides several options from the list. The wizard provides the Model Name
and MAC Address of the camera. If you do not see any of your camera(s) in the
wizard, click Retry to scan for the camera again. Click Next to continue, Back to
go to the previous screen or Home to return to the Main Menu.
3. The camera now searches for the settings you chose.
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5. Password Settings. Follow the instructions on the screen. Remember to change
the password with an 8 bit preset. The default username and password is
admin. Tick the Change Password checkbox to enter the new password details.
The password should be between 8 and 16 characters. Click Next to continue,
Back to go to the previous screen or Home to return to the Main Menu.
connection is inactive or the Cloud server cannot be found. Make sure the
internet connection is active, click Retry. When the Cloud server isn’t found,
the server may be busy or under maintenance. Under these circumstances,
click Retry later again. If there is no warning, click Next.
8. The mobile option allows the user to download the TRENDnet Cloud App in
either Apple or Google android format. To use this feature, the user must have
a Barcode Scanner App on their mobile device. This is also available from the
Apple App Store or Google’s Play. You are now ready to use your camera. Click
Finish to exit.
6. The wizard configures your parameters.
7. The initial setup is complete. The main feature is the Cloud Access accessibility
feature. Click the link(s) or icon below to create a shortcut on your desktop.
Also, below the icon is a warning. This warning is only shown when the internet
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You are now ready to use your camera. Click Finish to exit.
2. Connect one end of the network cable to your camera and the other end to
your router. Click Next to continue, Back to go to the previous screen or Home
to return to the Main Menu.
Connecting Wireless Network Manually
3. The wizard searches the network for your camera.
1. Follow the instructions in the next screen to Power up the Camera. Click Next
to continue, Back to go to the previous screen or Home to return to the Main
Menu.
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admin. Tick the Change Password checkbox to enter the new password details.
The password should be between 8 and 16 characters. Click Next to continue,
Back to go to the previous screen or Home to return to the Main Menu.
4. If you only have one camera on your network, the wizard will automatically
select it (as shown below). Otherwise, if you have more than one camera, it
provides several options from the list. The wizard provides the Model Name
and MAC Address of the camera. If you do not see any of your camera(s) in the
wizard, click Retry to scan for the camera again. Click Next to continue, Back to
go to the previous screen or Home to return to the Main Menu.
6. The wizard configures your parameters.
7. Once your wireless network is discovered, the wizard provides you with an
option to select the Available Wireless Network and also to provide a Wireless
Network Password. If you do not see your wireless network details, click the
Rescan link to scan the network again.
5. Password Settings. Follow the instructions on the screen. Remember to change
the password with an 8 bit preset. The default username and password is
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9. Next, you are prompted to disconnect your network cable from the
camera/router. Click Next to continue, Back to go to the previous screen or
Home to return to the Main Menu.
8. The wizard searches for wireless Access Points. Click the Rescan button at any
time if you want to find your AP. Once it finds the wireless AP you are looking
for, select it and enter the wireless network password of the AP. Click Next to
continye
10. The camera is connecting to the wireless network.
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11. The initial setup is complete. The main feature is the Cloud Access accessibility
feature. Click the link(s) or icon below to create a shortcut on your desktop.
Also, below the icon is a warning message. This warning message is only shown
when the internet connection is inactive or the cloud server cannot be found.
Make sure the internet connection is active, click Retry. When the Cloud server
isn’t found, the server may be busy or under maintenance. Under these
circumstances, click Retry again. If there is no warning, click Next.
You are now ready to use your camera. Click Finish to exit.
12. The mobile option allows the user to download the TRENDnet Cloud App in
either Apple or Google android format. To use this feature, the user must have
a Barcode Scanner App on their mobile device. This is also available from the
Apple App Store or Google’s Play. You are now ready to use your camera. Click
Finish to exit.
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Mobile Apps
Using your mobile device, in this example it is an Android phone, touch the Bar Code
scanning app on your phone. Hold it up to the QR Code on the wizard that reads,
Android, and snap to scan the image. The Bar Code app will read the QR Code and
record it.
The app copies the QR link and provides a HTML link to the TRENDnet app. Click on the
link.
Download the app, install it and use the app on your mobile device to view the
TRENDnet camera.
You will be directed to the Google Play Storefront to download the app.
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Here is Apple iTunes version
Scan the QR Code using one of IOS’s QR Code apps. The app automatically creates an
HTML link to the iTunes App Store. Link the link.
You are immediately directed to the iTunes App Store. Click the link to download.
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Configuration
After completing the AutoRun Wizard, you are ready to use your camera. The
camera’s built-in Web configuration utility is designed to allow you to easily access and
configure your TV-IP851WC or TV-IP851WIC camera. Open a web browser such as
Internet Explorer® and enter the IP address of your camera (Default IP Address:
in the Setup Wizard. If you did not create a password, the default password is admin.
After entering your password, click OK.
If you did not use the AutoRun Wizard to set up your camera, the following page
appears when you first login.
The Change Your Password page appears. Configure all the information and click OK.
This page only appears at the first time log in.
When you log in at the first time, the TRENDnet Cloud Terms of Use appears. Tick the
Accept check box and click Next.
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The Congratulations page appears. Click Login to go to the Login page again. To log in,
enter the Username admin and the newly created password. This page only appears at
the first time log in.
Viewing Video
Click VIEW VIDEO | ACTIVEX or VIEW VIDEO | JAVA to begin viewing live video from
your camera.
VIEW VIDEO | ACTIVEX
Before enabling this feature make sure your system is upgraded with the latest Active X
plug-in updates. Windows users who do not have Java installed can choose ActiveX
mode to view video. Internet Explorer will prompt you to install ActiveX when you click
on the VIEW VIDEO | ACTIVEX link. Mac users must use the Java mode to view video.
The home page for the TV-IP851WC or TV-IP851WIC appears.
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VIEW VIDEO | JAVA
Viewing Camera Settings
Please make sure that you have the latest version of Java installed on your machine to
ensure proper operation when viewing video in Java mode. The Java application can be
To view camera settings:
1. Login to the camera
2. Click ADMINISTRATION. The system status screen appears.
From the menu on the left side of the screen, select an option under the STATUS
heading.
.
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System
This screen shows the Camera Name, Location, Model, Firmware Version, MAC Address,
IP Address, Ethernet Link Status, Speed and Duplex type.
Audio
This screen shows whether audio is enabled and the volume level of the audio.
Wireless
This screen shows the connection mode, link status, SSID name, channel and encryption
status.
Video
This screen shows the details of the video capture settings including Video Resolution,
Compression Rate, Frame Rate, Frame Size and Light Frequency.
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Network
Active Users
This screen shows various network statistics related to your camera including IP
Address, Subnet Mask and Default Gateway.
This screen shows whether there are any active users logged on to the camera viewing
live video.
Cloud Link
This screen shows the Cloud server URL and its status.
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System
Configuring Camera Settings
Camera Name: This is the name used to identify your camera on your network.
Location: You can enter a description of the place where the camera is.
Admin: In this field you can change the administrator user name and password.
(Max. password length is 8 characters)
LED Control: Setting this to Normal will display the lights on the front of the
camera indicating power and network activity. Setting this to OFF will turn off
both lights on the front of the camera.
The TV-IP851WC/TV-IP851WIC allows you to make configuration changes from
anywhere by connecting to the camera using a standard web browser.
To configure camera settings:
1. Login to the camera as described in the section Using the web-based
configuration interface.
2. Click ADMINISTRATION. The system status screen appears.
3. Click CONFIGURATION from the menu on the left side of the screen. The
System configuration screen is displayed. You can then click any of the
menu items on the left of the screen under the Configuration menu to
modify settings.
Privacy button: When privacy feature is enabled, you can turn on and off the
privacy mode by pressing the Privacy button for 5 seconds. When privacy
feature is disabled, the privacy button will not take action.
Video
Video Resolution: Select from one of the three resolutions. Higher values
provide better quality but at the expense of higher bandwidth requirements on
your network or Internet connection.
Compression Rate: Select a compression rate. Higher rates of compression will
reduce network load at the expense of lower image quality.
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Audio
Frame Rate (Frames/Sec.): Select the number of frames per second you would
like for your video. Higher rates provide smoother video but require more
bandwidth on your network or Internet connection.
Brightness Control: Allows you to control the brightness level. Enter a value
between 1 and 128.
Contrast Control: Allows you to control the contrast level. Enter a value
between 1 and 128.
Saturation Control: Allows you to control the saturation level. Enter a value
between 1 and 128.
Audio: Choose whether to Enable or Disable the camera audio feed.
Volume: Select the volume percentage level.
Light Frequency: Select the correct frequency (50Hz/60Hz) to reduce the
amount of flicker.
Mirror: Choose whether to mirror the image horizontally or vertically.
Anti-Flicker: Check the box to enable anti-flicker.
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Wireless
Connection Mode: Infrastructure is a wireless connection using an access point
as a transmission point of all wireless devices. Ad-Hoc is a wireless connection
used without an access point, where your TV-IP851WC or TV-IP851WIC is
directly connected to your PC. This is done using the on-board wireless
adapter on the TV-IP851WC or TV-IP851WIC connected to a wireless
adapter on the PC.
SSID: Service Set Identifier. This is an identifier for your network. Manually
enter the SSID of your wireless network or select it from the drop down menu.
You can click Site Survey to see a list of wireless networks within range and
further details of their settings.
Wireless Channel: When using Infrastructure mode, the channel is specified by
the access point and the channel will not be selectable on this menu. When
using Ad-Hoc mode, you can specify on which channel you want to
communicate with the camera.
Encryption Type: It is highly recommended that you encrypt the connection. In
Infrastructure mode, select an encryption type and enter details where
applicable as you have specified on the access point. If you intend to use Ad-
Hoc mode, you can specify here the encryption type and preshared key that
you want to use to connect from the PC.
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Network
IP Address Mode: Choose a method to assign an IP address to your camera.
o
Fixed IP – If you want to assign a static or fixed IP address to the
camera, you may do so here. Your network administrator should be
able to provide you with the necessary details to complete this
section.
o
o
Dynamic IP (DHCP) – Allows a DHCP server to automatically assign the
camera a network address.
PPPoE – If you are using a PPPoE connection, enter your user name
and password here
DNS IP Address: Enter the Domain Name Server addresses which translate
names to IP addresses.
Dynamic DNS: The Dynamic DNS feature allows you to host a server (e.g. web
server, FTP or Game server) using a domain that you own with a dynamically
assigned IP address. Many ISPs assign IP addresses dynamically i.e. the IP
address changes each time you connect and disconnect. Using a Dynamic DNS
service provider, you can connect to your camera no matter what your IP
address. Enter the details of your dynamic DNS service provider here.
HTTP Port: You may configure a second HTTP port that will allow you to
connect to the camera using a standard web browser. The port can be set to a
number other than the default TCP ports 80. A corresponding port must be
opened on the router. For example, if the port is changed to 1010, users must
UPnP & UPnP Port Forwarding: Enable these to set your camera as a universal
plug n play device on your network and for remote access.
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Cloud Link
Cloud Link: Click the radio button to Enable or Disable cloud server syncing.
User
User Access Control: Enable this to allow user accounts to connect to the
camera. This option also enable/disable the authentication for direct view.
Define Users: You can create new user accounts here. Enter a user name and
password and select whether the user is allowed to upload or email an image
from the camera.
Delete User: Select a user from the drop down menu and click the Delete
button to remove a user account from the camera.
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Date/Time
Motion Detection
Synchronized with Time Server: If you have an Internet time server or have an
Motion Detection: Select whether to Enable or Disable motion detection. This
will allow your camera to perform different functions when activity has been
detected in the parts of the screen that you specify.
Sensitivity: Set a percentage level to determine how sensitive the camera is to
activity.
Detection Areas: From the live image shown on this screen, you can left-click
on blocks of the grid shown to indicate which parts of the screen you would like
to monitor for motion.
NTP server designated on your network, you can specify the IP address of it
here. Ensure that you select the correct time zone for the camera also.
Set Manually: If you prefer to manually set the time for the camera, select this
mode. You can check the box Synchronized with Computer Time to set the
time on the camera to be the same as the computer you are on.
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Upload
On this screen you can enter details of an FTP Server that you want to upload images
from the camera to.
Host Address: The IP address of the FTP Server
Port Number: The port number to connect to the FTP on, default port is 21.
User Name: The user name of the FTP account.
Password: The password for the user account on the FTP.
Directory Path: The path you want the files to be uploaded to on the FTP.
Passive Mode: If the camera is behind a firewall, you might wish to enable
Passive mode to allow the camera to upload the pictures.
Time Schedule: Check Enable upload image to FTP server to enable the Upload
function.
o
o
o
o
Always: Selecting this option allows snapshots to be uploaded to your
FTP as soon as you click Save.
Schedule: Selecting this option allows you to configure specific times
when you want the snapshots to be uploaded to your FTP server.
Motion Detection: Selecting this option sets the camera to upload
images upon detection of motion.
Manual Operation: Selecting this option means the user is responsible
for taking a snapshot from the camera to upload.
Image Interval: Users can select in frames per second (1, 2, 3 or auto, in auto
this could go to 4). The user can also select a duration for each frame from 1 to
65535 seconds.
Base File Name: Enter the prefix for the filename of each snapshot taken by the
camera.
File: If Overwrite is selected, only a few images will be constantly refreshed,
depending on how many snapshots you choose to have sent. Select Date/Time
Suffix and the pictures will be named with a date and time also. Select a
Sequence Number Suffix up to 1024 and all the pictures will be numbered from
1-1024. Up to 1024 pictures can be configured. Picture number 1025 will reset
to number 1.
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E-mail
This section allows you to configure the email notification settings of your camera.
SMTP Server Address: The domain name or IP address of your external mail
server.
SMTP Port Number: The port number of your mail server, usually this is port
25.
Sender’s Email Address: The e-mail address of the person sending the camera
snapshots.
Recipient’s E-mail Address: The e-mail address of the person receiving the
camera snapshots.
User Name: The user name of the sender’s email account for SMTP
authentication.
Password: The password of the sender’s account for SMTP authentication.
Use SSL-TLSS/STARTTLS: If your mail server supports SSL-TLSS or STARTTLS, you
can select one of these methods to create an encrypted connection to the mail
server.
Time Schedule: Check Enable e-mail image to e-mail account to enable the
time schedule function.
o
o
o
o
Always: Selecting this option will allow snapshots to be emailed when
you click Save.
Schedule: Selecting this option allows you to configure specific times
when you want the snapshots to be emailed.
Motion Detection: Selecting this option sets the camera to e-mail
images upon detection of motion.
Manual Operation: Selecting this option means the user is responsible
for taking a snapshot from the camera to e-mail.
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Day/Night Mode (for TV-IP851WIC)
Tools
This section lets you configure the Day/Night vision modes on the IP camera.
Auto: The camera automatically detects the level of light and selects night
vision or normal mode.
The TV-IP851WC/TV-IP851WIC provides useful .tools to detect the connection, restart
the camera, upgrade firmware, and backup and restore files.
Manual: Night mode can be selected on the view video ActiveX and Java tabs.
Always Day Mode: Day mode is always selected.
Always Night Mode: Night mode is always selected. This option is best used
areas of low lighting.
To use camera tools:
1. Login to the camera as described in the section Using the web-based
configuration interface.
2. Click ADMINISTRATION. The system status screen appears.
3. Click Tools from the menu on the left side of the screen. The Tools screen
is displayed. You can then click any of the menu items on the left of the
screen under the Tools menu.
Day Mode Schedule: using the time tabs 00:00 ~ 00:00, it is possible to select
times for normal mode. Times outside this will be in night mode. The times
need to be entered in a 24 hour format. For example, 08:00 ~ 18:30.
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FTP Server Test
When you have set up the FTP Server in the configuration section, you can use this
screen to test that the FTP Server settings are correct. Pressing the Test button will
make a connection to the FTP Server and upload a file called test_date_time.jpg to the
FTP. If the file is not there, you should check that you have entered the FTP details
correctly in the configuration section.
Restart
If you should need to restart the IP camera, you can do this from this screen.
Clicking Yes will initiate a reboot sequence on the camera. When you restart the
camera you will lose your connection to it. Wait 1 minute before attempting to
reconnect to the camera so that it has time to go through its boot up sequence.
Restarting the camera will retain the configuration settings you have entered.
E-mail Test
When you have set up an e-mail account in the configuration section, you can use this
screen to test that the E-mail settings are correct. Pressing the Test button will make the
camera send a test e-mail to the address specified in the configuration section. If you do
not receive the test e-mail, you should check that you have entered the e-mail details
correctly in the configuration section.
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Factory Reset
If you should need to restore the camera to the factory settings, you can do it from this
screen. Clicking Yes will initiate a reboot sequence on the camera. When the camera
restarts, you will lose your connection to it. The username and password will also both
be set back to the default admin. Wait 1 minute before attempting to reconnect to the
camera so that it has time to go through its boot up sequence.
Note: Factory reset will erase the current configuration settings on the camera. You
should back up the settings first if you wish to keep them. See the Backup and Restore
section for more information.
Backup and Restore
When you have set up the camera and you are satisfied with the settings, you can
backup the settings to a file for future reference. If you should change the settings and
want to revert back to the previous settings, you can do so on this page. To backup the
configuration, click Backup and select a location to save the file, then choose Save. To
restore settings from a configuration file, click Browse and locate the backup
configuration file on your hard drive then click OK. Click Restore to complete the
process.
Firmware Upgrade
Click the Browse button and locate the firmware file you saved on your computer
and choose Open. When you are ready, click the Upgrade button to begin the
firmware upgrade.
Note: Upgrading the firmware is a sensitive process. Be sure that you have the
correct firmware for your model of camera and do not disconnect the power during
the upgrade process.
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How to setup/access the camera remotely
You can either setup the Dynamic DNS connection via camera itself or your home
router. An account from any of the listed DDNS providers is required prior to this
operation.
Configure DDNS on your Camera
1. Go to Camera’s DDNS Setting page, click Enable to activate the feature. Then
select a DDNS provider from the list.
2. Enter your DDNS’s the Host Name, User Name and Password.
5. Go to Virtual Server* section and create a new entry.
Enable: Click Enable
Name: Enter the application name (eg. CameraName)
Protocol: Select TCP
Private Port: The HTTP port that you assign on your Camera.
Public Port: The port used on remote side to access to your Camera.
LAN Server: The local IP address of your Camera.
3. In the Port Number section, assign an HTTP port of the camera. The default
HTTP Port on the camera is 80. The example shows above is using port number
9000.
4. Open another web browser and go to your Router’s Web Configuration page.
(In the example, TRENDnet’s TEW-651BR Wireless N router is used)
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7. Camera’s login page will appear.
Configure DDNS on your router
1. Go to Camera’s DDNS Ports Number section, assign a HTTP port for your
camera and click Apply.
Then click Add to add the application.
* Please refer to your router’s user’s manual for detail Virtual Server setting.
Some router might use Port Forwarding or Special applications for this
function. The setup steps should be very similar.
2. Login to your router’s web configuration page.
3. Find the Dynamic DNS configuration section.
6. Open another web browser and enter your DDNS domain and camera’s port
number.
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4. Enable DDNS, fill out the following information and then click Apply.
6. Open another web browser and enter your DDNS domain and camera’s port
number.
7. The camera login page will appear.
5. Go to Virtual Server* section and create a new entry.
Enable: Click Enable
Name: Enter the application name (eg. Camera Name)
Protocol: Select TCP
Private Port: The HTTP port that you assign on your Camera.
Public Port: The port used on remote side to access to your Camera.
LAN Server: The local IP address of your Camera.
Click Add to add the application.
* Please refer to your router’s user’s manual for detail Virtual Server setting.
Some router might use Port Forwarding or Special applications for this
function. The setup steps should be very similar.
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Output: 12V, 1.25A external power adapter
Technical Specifications
Dimension
Weight
112 x 110 x 130 mm (4.4 x 4.3 x 5.1 in.)
485 g (1.1 lb)
TV-IP851WC
Camera
Temperature
Operating: 0C ~ 40C (32F ~ 104F)
General
Sensor: 1/5” CMOS Sensor
Storage: -25C ~ 70C (-13F ~ 158F)
Board Lens
Humidity
Max. 90% (non-condensing)
CE, FCC
Focal Length: 4mm
F/No: 1.5
Certifications
Requirement
Minimum illumination: 1 lux
Focus Depth: 20 cm ~ infinity
View:
Management
Interface
Internet Explorer 7.0 or higher
Firefox 3.5 or higher
Horizontal: 38.0 degrees
Vertical: 28.7 degrees
Diagonal: 46.5 degrees
Digital Zoom: 4x
Safari 4.0 or higher
To Run software
Windows 7 (32/64-bit), Vista (32/64-bit), XP (32/64-bit)
Windows Server 2000, 2008
SecurView Software
Network Protocols
Channel: supports up to 32 cameras
Audio
Built-in omni-directional microphone
Sensitivity: -38dB +/- 3dB (5 meters max.)
Frequency: 100~20000Hz
S/N: >60dB
Record/Playback/Motion Detection/Audio
IPv4, ARP, TCP, UDP, ICMP
DHCP Client, NTP Client, DNS Client, DDNS Client, SMTP Client, FTP Client
Format: PCM
HTTP
PPPoE
UPnP
Pan & Tilt
Pan: -170° ~ +170°
Tilt: up 90°and down 25°
Auto-Patrol preset positions: 24
Wireless
Standard
Frequency
Antenna
Date Rate
Hardware
IEEE 802.11b, IEEE 802.11g, and IEEE 802.11n
2.4 ~ 2.497 GHz ISM band
Network
IEEE 802.3u 10/100Mbps Auto-MDIX Fast Ethernet
Power, Link/Act
LED
1 x detachable 2dBi dipole antennas (Reverse-SMA connector)
WPS Button
Reset Button
Privacy Button
Power Consumption
Power
Push to enable WPS
802.11b: up to 11Mbps
802.11g: up to 54Mbps
802.11n: up to 150Mbps
Reset to factory default
Privacy mode on/off
Security
64/128-bit WEP, WPA/WPA2-PSK
802.11b: 18dBm (typical)
Max. 6.12 Watts
Output Power
Input: 100~240V, 50/60Hz 0.5A
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802.11g: 15dBm (typical)
Focus Depth: 20 cm ~ infinity
View:
802.11n: 15dBm (typical)
Horizontal: 38.0 degrees
Vertical: 28.7 degrees
Diagonal: 46.5 degrees
Receiving Sensitivity 802.11b: -85dBm at 11Mbps
802.11g: -76dBm at 54Mbps
802.11n: -65dBm at 150Mbps
Digital Zoom: 4x
Channels
1~11 (FCC), 1~13(ETSI)
Audio
Built-in omni-directional microphone
Sensitivity: -38dB +/- 3dB (5 meters max.)
Frequency: 100~20000Hz
S/N: >60dB
Management
Accounts
Up to 64 user accounts
Remote Login
Backup / Restore
Settings
Remote management supported
Save/retrieve configuration files
Format: PCM
Pan & Tilt
Day/Night
Pan: -170° ~ +170°
Tilt: up 90°and down 25°
Auto-Patrol preset positions: 24
Image
Brightness, contrast, saturation, , flip, mirror (horizontal/vertical)
Encoding: MJPEG
Video Setting
Built-in ICR
-
-
-
Resolution: 640 x 480 (20 fps), 320 x 240 (30 fps), 160 x 120
Max frame rate: VGA@20fps, QVGA@30fps, QQVGA@30fps
JPEG quality: Very Low, Low, Medium, High, Very High
Night vision (IR) supports up to 7.5 meters
Hardware
Recording
Snapshot
event based (motion detection) and scheduled
Network
IEEE 802.3u 10/100Mbps Auto-MDIX Fast Ethernet
Power, Link/Act
Trigger event: motion detection or digital input signal
Action: send alert email and/or upload to FTP
Real time snapshot
LED
WPS Button
Reset Button
Privacy Button
Power Consumption
Power
Push to enable WPS
Port Settings
Time
HTTP port: 80 (default)
Reset to factory default
Privacy mode on/off
Synchronize with NTP server or set time / date manually
Max. 7.2 Watts
Input: 100~240V, 50/60Hz 0.5A
TV-IP851WIC
Camera
Output: 12V, 1.25A external power adapter
Dimension
Weight
112 x 110 x 130 mm (4.4 x 4.3 x 5.1 in.)
485 g (1.1 lbs.)
General
Sensor: 1/5” CMOS Sensor
Board Lens
Focal Length: 4mm
F/No: 1.5
Temperature
Operating: 0C ~ 40C (32F ~ 104F)
Storage: -25C ~ 70C (-13F ~ 158F)
Minimum illumination: 0 lux (IR on)
Humidity
Max. 90% (non-condensing)
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Certifications
CE, FCC
Accounts
Up to 64 user accounts
Requirement
Remote Login
Backup / Restore
Settings
Remote management supported
Save/retrieve configuration files
Management
Interface
Internet Explorer 7.0 or higher
Firefox 3.5 or higher
Safari 4.0 or higher
Image
Brightness, contrast, saturation, , flip, mirror (horizontal/vertical)
Encoding: MJPEG
To Run software
Windows 7 (32/64-bit), Vista (32/64-bit), XP (32/64-bit)
Windows Server 2000, 2008
Video Setting
-
-
-
Resolution: 640 x 480 (20 fps), 320 x 240 (30 fps), 160 x 120
Max frame rate: VGA@20fps, QVGA@30fps, QQVGA@30fps
JPEG quality: Very Low, Low, Medium, High, Very High
SecurView Software
Network Protocols
Channel: supports up to 32 cameras
Record/Playback/Motion Detection/Audio
Recording
Snapshot
event based (motion detection) and scheduled
IPv4, ARP, TCP, UDP, ICMP
Trigger event: motion detection
Action: send alert email and/or upload to FTP
Real time snapshot
DHCP Client, NTP Client, DNS Client, DDNS Client, SMTP Client, FTP Client
HTTP
PPPoE
UPnP
Port Settings
Time
HTTP port: 80 (default)
Wireless
Standard
Frequency
Antenna
Date Rate
Synchronize with NTP server or set time / date manually
IEEE 802.11b, IEEE 802.11g, and IEEE 802.11n
2.4 ~ 2.497 GHz ISM band
1 x detachable 2dBi dipole antenna (Reverse-SMA connector)
802.11b: up to 11Mbps
802.11g: up to 54Mbps
802.11n: up to 150Mbps
Security
64/128-bit WEP, WPA/WPA2-PSK
Output Power
802.11b: 18dBm (typical)
802.11g: 15dBm (typical)
802.11n: 15dBm (typical)
Receiving Sensitivity 802.11b: -85dBm at 11Mbps
802.11g: -76dBm at 54Mbps
802.11n: -65dBm at 150Mbps
Channels
1~11 (FCC), 1~13(ETSI)
Management
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to sunlight or halogen lights. Reposition the Network Camera into a more
shaded area immediately as prolonged exposure to bright lights will damage
the CMOS sensor.
Troubleshooting
1. The Power LED and Ethernet Activity LED do not light up.
5. The camera images are ‘noisy’
The power supply or camera might be faulty. Check that the connection to both
the power source and the terminal on the back of the camera are secure and
that you are using the provided power supply. If the camera is otherwise
functioning correctly, the LEDs might have been disabled in the configuration.
See the section of this guide on Configuration of System settings.
Often if the camera is in a low-light environment, the images can contain a lot
of noise. Try enabling Night mode and see if that improves the image quality.
Otherwise, try to use the camera in a location where there is a bit more light.
6. The camera images are of poor quality.
2. The camera can’t be accessed or access is slow
Make sure that your computer’s display properties are set to at least 16-bit
color. Using 16 or 256 colors on your computer will produce dithering artifacts
in the image, making the image look as if it is of poor quality.
There might be a problem with the network cable. To confirm that the cables
are working, ping the address of a known device on the network. If the cabling
is OK and your network is reachable, you should receive a reply similar to the
following (…bytes = 32 time = 2 ms).
Try also adjusting the brightness, contrast, saturation, light frequency and anti-
flicker controls on the Video Settings under the Configuration menu. You may
also consider adjusting the resolution of the camera and the compression rate
to improve the image.
Another possible problem may be that the network device such as a hub or
switch utilized by the Network Camera is not functioning properly. Please
confirm the power for the devices are well connected and functioning properly.
7. Video can’t be viewed through the web browser interface.
3. The camera can be accessed locally but not remotely
ActiveXmightbedisabled. Ifyou areviewingtheimagesfromInternetExplorer
makesureActiveXhasbeen enabled in theInternetOptions menu. You may also
need to change the security settings on your browser to allow the ActiveX plug-
in to be installed.
This might be caused by a firewall. Check the Internet firewall with your system
administrator. The firewall may need to have some settings changed in order
for the Network Camera to be accessible outside your local LAN. For more
information, please refer to the section about installing your camera behind a
router.
If you are using Internet Explorer with a version number lower than 6, then you
will need to upgrade your Web browser software in order to view the
streaming video transmitted by the Network Camera. Try also viewing the
video using Java. Ensure that you have the latest version of Java installed
Make sure that the Network Camera isn’t conflicting with any Web server you
may have running on your network.
The default router setting might be a possible reason. Check that the
configuration of the router settings allow the Network Camera to be accessed
outside your local LAN.
4. White vertical lines appear on the image from the camera
It could be that the CMOS sensor (a square panel situated behind the lens
that measures the light signals and changes it into a digital format so your
computer can present it into an image that you are familiar with) has become
overloaded when it has been exposed to bright lights such as direct exposure
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Federal Communication Commission Interference Statement
EN 60950-1:2006+A11:2009+A1:2010+A12:2011
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one of the following measures:
Safety of Information Technology Equipment
EN 62311: 2008
Assessment of electronic and electrical equipment related to human exposure
restrictions for electromagnetic fields (0 Hz-300 GHz)
(IEC 62311:2007 (Modified))
EN 300 328 V1.7.1: (2006-10)
Electromagnetic compatibility and Radio spectrum Matters (ERM); Wideband
Transmission systems; Data transmission equipment operating in the 2,4 GHz ISM band
and using spread spectrum modulation techniques; Harmonized EN covering essential
requirements under article 3.2 of the R&TTE Directive
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
EN 301 489-1 V1.9.2: 2011
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Electromagnetic compatibility and Radio Spectrum Matters (ERM); ElectroMagnetic
Compatibility (EMC) standard for radio equipment and services; Part 1: Common
technical requirements
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
EN 301 489-17 V2.1.1 (2009-05)
Electromagnetic compatibility and Radio spectrum Matters (ERM); ElectroMagnetic
Compatibility (EMC) standard for radio equipment and services; Part 17: Specific
conditions for 2,4 GHz wideband transmission systems
FCC Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate this equipment.
This device is a 2.4 GHz wideband transmission system (transceiver), intended for use in
all EU member states and EFTA countries, except in France and Italy where restrictive
use applies.
IEEE 802.11b or 802.11g operation of this product in the U.S.A. is firmware-limited to
channels 1 through 11.
IMPORTANT NOTE:
In Italy the end-user should apply for a license at the national spectrum authorities in
order to obtain authorization to use the device for setting up outdoor radio links and/or
for supplying public access to telecommunications and/or network services.
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20cm between the radiator & your body.
This device may not be used for setting up outdoor radio links in France and in some
areas the RF output power may be limited to 10 mW EIRP in the frequency range of
2454 – 2483.5 MHz. For detailed information the end-user should contact the national
spectrum authority in France.
This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
Europe – EU Declaration of Conformity
This device complies with the essential requirements of the R&TTE Directive 1999/5/EC.
The following test methods have been applied in order to prove presumption of
conformity with the essential requirements of the R&TTE Directive 1999/5/EC:
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This device is designed to provide uninterrupted monitoring and/or recording. This
device does not off power management functionality such as Off mode or Standby
mode.
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Česky
[Czech]
TRENDnet tímto prohlašuje, že tento TV-IP851WC / TV-IP851WIC
je ve shodě se základními požadavky a dalšími příslušnými
ustanoveními směrnice 1999/5/ES.
Lietuvių
[Lithuanian]
Šiuo TRENDnet deklaruoja, kad šis TV-IP851WC / TV-IP851WIC
atitinka esminius reikalavimus ir kitas 1999/5/EB Direktyvos
nuostatas.
Dansk
[Danish]
Undertegnede TRENDnet erklærer herved, at følgende udstyr TV-
TV-IP851WC / TV-IP851WIC overholder de væsentlige krav og
øvrige relevante krav i direktiv 1999/5/EF.
Hierbij verklaart TRENDnet dat het toestel TV-IP851WC / TV-
IP851WIC in overeenstemming is met de essentiële eisen en de
andere relevante bepalingen van richtlijn 1999/5/EG.
Nederlands
[Dutch]
Deutsch
[German]
Hiermit erklärt TRENDnet, dass sich das Gerät TV-IP851WC / TV-
IP851WIC in Übereinstimmung mit den grundlegenden
Anforderungen und den übrigen einschlägigen Bestimmungen der
Richtlinie 1999/5/EG befindet.
Malti
[Maltese]
Hawnhekk, TRENDnet, jiddikjara li dan TV-IP851WC / TV-
IP851WIC jikkonforma mal-ħtiġijiet essenzjali u ma provvedimenti
oħrajn relevanti li hemm fid-Dirrettiva 1999/5/EC.
Magyar
[Hungarian]
Alulírott, TRENDnet nyilatkozom, hogy a TV-IP851WC / TV-
IP851WIC megfelel a vonatkozó alapvetõ követelményeknek és az
1999/5/EC irányelv egyéb elõírásainak.
Eesti
[Estonian]
Käesolevaga kinnitab TRENDnet seadme TV-IP851WC / TV-
IP851WIC vastavust direktiivi 1999/5/EÜ põhinõuetele ja
nimetatud direktiivist tulenevatele teistele asjakohastele sätetele.
Polski
[Polish]
Niniejszym TRENDnet oświadcza, że TV-IP851WC / TV-IP851WIC
jest zgodny z zasadniczymi wymogami oraz pozostałymi
stosownymi postanowieniami Dyrektywy 1999/5/EC.
English
Hereby, TRENDnet, declares that this TV-IP851WC / TV-IP851WIC
is in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.
Português TRENDnet declara que este TV-IP851WC / TV-IP851WIC está
Español
[Spanish]
Por medio de la presente TRENDnet declara que el TV-IP851WC /
TV-IP851WIC cumple con los requisitos esenciales y cualesquiera
otras disposiciones aplicables o exigibles de la Directiva
1999/5/CE.
[Portuguese]
conforme com os requisitos essenciais e outras disposições da
Directiva 1999/5/CE.
Slovensko
[Slovenian]
TRENDnet izjavlja, da je ta TV-IP851WC / TV-IP851WIC v skladu z
bistvenimi zahtevami in ostalimi relevantnimi določili direktive
1999/5/ES.
Ελληνική
[Greek]
ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ TRENDnet ΔΗΛΩΝΕΙ ΟΤΙ TV-IP851WC / TV-
IP851WIC ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ
ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ.
Slovensky
[Slovak]
TRENDnet týmto vyhlasuje, že TV-IP851WC / TV-IP851WIC spĺňa
základné požiadavky a všetky príslušné ustanovenia Smernice
1999/5/ES.
Français
[French]
Par la présente TRENDnet déclare que l'appareil TV-IP851WC / TV-
IP851WIC est conforme aux exigences essentielles et aux autres
dispositions pertinentes de la directive 1999/5/CE.
Suomi
[Finnish]
TRENDnet vakuuttaa täten että TV-IP851WC / TV-IP851WIC
tyyppinen laite on direktiivin 1999/5/EY oleellisten vaatimusten ja
sitä koskevien direktiivin muiden ehtojen mukainen.
Italiano
[Italian]
Con la presente TRENDnet dichiara che questo TV-IP851WC / TV-
IP851WIC è conforme ai requisiti essenziali ed alle altre
disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.
Svenska
[Swedish]
Härmed intygar TRENDnet att denna TV-IP851WC / TV-IP851WIC
står I överensstämmelse med de väsentliga egenskapskrav och
övriga relevanta bestämmelser som framgår av direktiv
1999/5/EG.
Latviski
[Latvian]
Ar šo TRENDnet deklarē, ka TV-IP851WC / TV-IP851WIC atbilst
Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to
saistītajiem noteikumiem.
© Copyright 2013 TRENDnet. All Rights Reserved.
45
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Limited Warranty
TRENDnet User’s Guide
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
TRENDNET NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR
IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION MAINTENANCE
OR USE OF TRENDNET’S PRODUCTS.
Limited Warranty
TRENDnet warrants its products against defects in material and workmanship, under
normal use and service, for the following lengths of time from the date of purchase.
TV-IP851WC / TV-IP851WIC – 3 Years Warranty
AC/DC Power Adapter, Cooling Fan, and Power Supply carry 1 year warranty.
TRENDNET SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND
EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST
OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT,
IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR
MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY
ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.
If a product does not operate as warranted during the applicable warranty period,
TRENDnet shall reserve the right, at its expense, to repair or replace the defective
product or part and deliver an equivalent product or part to the customer. The
repair/replacement unit’s warranty continues from the original date of purchase. All
products that are replaced become the property of TRENDnet. Replacement products
may be new or reconditioned. TRENDnet does not issue refunds or credit. Please
contact the point-of-purchase for their return policies.
LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW TRENDNET ALSO
EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN
CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL,
INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATE, OR OTHER FINANCIAL
LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION,
MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF THE POSSIBILITY
OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND
OF THE PURCHASE PRICE PAID, AT TRENDNET’S OPTION. THIS DISCLAIMER OF LIABILITY
FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL
OF ITS ESSENTIAL PURPOSE.
TRENDnet shall not be responsible for any software, firmware, information, or memory
data of customer contained in, stored on, or integrated with any products returned to
TRENDnet pursuant to any warranty.
There are no user serviceable parts inside the product. Do not remove or attempt to
service the product by any unauthorized service center. This warranty is voided if (i) the
product has been modified or repaired by any unauthorized service center, (ii) the
product was subject to accident, abuse, or improper use (iii) the product was subject to
conditions more severe than those specified in the manual.
Warranty service may be obtained by contacting TRENDnet within the applicable
warranty period and providing a copy of the dated proof of the purchase. Upon proper
submission of required documentation a Return Material Authorization (RMA) number
will be issued. An RMA number is required in order to initiate warranty service support
for all TRENDnet products. Products that are sent to TRENDnet for RMA service must
have the RMA number marked on the outside of return packages and sent to TRENDnet
prepaid, insured and packaged appropriately for safe shipment. Customers shipping
from outside of the USA and Canada are responsible for return shipping fees. Customers
shipping from outside of the USA are responsible for custom charges, including but not
limited to, duty, tax, and other fees.
Governing Law: This Limited Warranty shall be governed by the laws of the state of
California.
Some TRENDnet products include software code written by third party developers.
These codes are subject to the GNU General Public License ("GPL") or GNU Lesser
General Public License ("LGPL").
and look for the desired TRENDnet product to access to the GPL Code or LGPL Code.
These codes are distributed WITHOUT WARRANTY and are subject to the copyrights of
the developers. TRENDnet does not provide technical support for these codes. Please go
specific terms of each license.
WARRANTIES EXCLUSIVE: IF THE TRENDNET PRODUCT DOES NOT OPERATE AS
WARRANTED ABOVE, THE CUSTOMER’S SOLE REMEDY SHALL BE, AT TRENDNET’S
OPTION, REPAIR OR REPLACE. THE FOREGOING WARRANTIES AND REMEDIES ARE
EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED,
EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING
V1.0R / 03.28.2013
© Copyright 2013 TRENDnet. All Rights Reserved.
46
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