TP Link Network Card TL PA4020P User Manual

TL-PA4020P  
AV500 2-port Powerline Adapter with AC Pass Through  
REV1.0.0  
1910010946  
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FCC STATEMENT  
This equipment has been tested and found to comply with the limits for a Class B digital device,  
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation. This equipment generates, uses and can radiate  
radio frequency energy and, if not installed and used in accordance with the instructions, may cause  
harmful interference to radio communications. However, there is no guarantee that interference will not  
occur in a particular installation. If this equipment does cause harmful interference to radio or television  
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to  
correct the interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is  
connected.  
Consult the dealer or an experienced radio/ TV technician for help.  
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:  
1) This device may not cause harmful interference.  
2) This device must accept any interference received, including interference that may cause  
undesired operation.  
Any changes or modifications not expressly approved by the party responsible for compliance could  
void the user’s authority to operate the equipment.  
CE Mark Warning  
This is a class B product. In a domestic environment, this product may cause radio interference, in which  
case the user may be required to take adequate measures.  
Продукт сертифіковано згідно с правилами системи УкрСЕПРО на відповідність вимогам  
нормативних документів та вимогам, що передбачені чинними законодавчими актами України.  
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TP-LINK TECHNOLOGIES CO., LTD  
Safety Information  
When product has power button, the power button is one of the way to shut off the product; when  
there is no power button, the only way to completely shut off power is to disconnect the product or  
the power adapter from the power source.  
Don’t disassemble the product, or make repairs yourself. You run the risk of electric shock and  
voiding the limited warranty. If you need service, please contact us.  
Avoid water and wet locations.  
This product can be used in the following countries:  
AT  
ES  
LT  
BG  
FI  
BY  
FR  
MT  
SK  
CA  
GB  
NL  
TR  
CZ  
GR  
NO  
UA  
DE  
HU  
PL  
DK  
IE  
EE  
IT  
LV  
SE  
PT  
RO  
RU  
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TP-LINK TECHNOLOGIES CO., LTD  
DECLARATION OF CONFORMITY  
For the following equipment:  
Product Description: AV500 2-port Powerline Adapter with AC Pass Through  
Model No.: TL-PA4020P  
Trademark: TP-LINK  
We declare under our own responsibility that the above products satisfy all the technical regulations  
applicable to the product within the scope of Council Directives:  
Directives 2004 / 108 / EC, Directives 2006 / 95 / EC, Directives 2011/65/EU  
The above product is in conformity with the following standards or other normative documents  
EN 55022:2010  
EN 55024:2010  
EN 61000-3-2:2006+A1:2009+A2:2009  
EN 61000-3-3:2008  
EN 50412-2-1:2005  
EN60950-1:2006+A11:2009+A1:2010+A12:2011  
The product carries the CE Mark  
Person responsible for making this declaration:  
Yang Hongliang  
Product Manager of International Business  
Date of issue: 2013  
TP-LINK TECHNOLOGIES CO., LTD.  
Building 24 (floors 1, 3, 4, 5), and 28 (floors 1-4) Central Science and Technology Park, Shennan  
Rd, Nanshan, Shenzhen, China  
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CONTENTS  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
Package Contents  
The AV500 2-port Powerline Adapter with AC Pass Through package contains the following items:  
¾
One AV500 2-port Powerline Adapter with AC Pass Through (There are two powerline adapters in  
Starter Kit)  
¾
¾
¾
One RJ45 Cable (There are two RJ45 Cables in Starter Kit)  
One Quick Installation Guide  
One Resource CD (Management Utility and User Guide)  
Note:  
)
Make sure that the package contains the above items. If any of the above items are damaged or missing,  
please contact your dealer immediately.  
Conventions  
The powerline adapter or AV500 2-port Powerline Adapter with AC Pass Through mentioned in this guide stands  
for TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through without any explanation.  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
Chapter 1 Introduction  
This device is an AV500 2-port Powerline Adapter with AC Pass Through which transforms your house’s  
existing electrical wiring into a ubiquitous networking infrastructure. Simply plug this AV500 2-port  
Powerline Adapter with AC Pass Through into an ordinary AC power outlet which will easily extend your  
Cable/xDSL broadband connection or existing Ethernet (LAN) network to any other electrical outlet in  
any room of a house without the need of any new cabling.  
This Powerline Adapter supports up to 500Mbps data rate over the existing household power circuit.  
With data rates of 500Mbps, full multimedia application can easily be supported throughout the whole  
house in addition to Internet access. This Powerline Adapter uses the existing power lines installed in a  
home as a path to transmit digital data, voice, audio and video between devices.  
To ensure data communication’s security and multimedia applications, this Powerline Adapter support  
built-in 128-bit AES encryption.  
The new Powerline Adapter TL-PA4020P from TP-LINK provides extra convenience and better  
performance for your home network with its integrated electrical socket and mains filer. The common  
problem of wasting an electrical outlet is solved and additional terminal devices or multiple sockets can  
be connected to the adapter just like to a normal wall socket. What’s more, the data transmission in the  
network can be significantly improved by the integrated mains filter.With minimum setup, you can install  
and use this Powerline Adapter within minutes. The adapter adds two useful functions.  
1Existing connection with a new unassociated device added via the Pair Button.  
2Reset to default setting via the Management Utility.  
1.1 System Requirement  
a) At least two power outlets (100V–240V~, 50/60Hz) with standard home power wiring  
b) A computer with the following:  
¾ Operating System with TCP/IP installed  
¾ Pentium III compatible processor and above  
¾ Ethernet LAN card installed with TCP/IP protocol  
¾ 64 MB RAM or more  
¾ 50 MB of free disk space (Minimum)  
¾ CD-ROM Drive  
1.2 Important Safety Instructions  
1. Do not open this product or attempt to service it; it may expose you to dangerous high voltage or  
other risks.  
2. Do not operate this product near water.  
3. Do not place or operate this product near a radiator or a heat register.  
4. Do not expose this product to dampness, dust or corrosive liquids.  
5. Do not connect this product or disconnect it from a wall socket during a lightning or a thunderstorm  
6. Do not block the ventilation slots of this product, for insufficient airflow may harm it.  
7. Do not put anything on this product.  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
8. Plug this product directly into a wall socket (100V–240V~, 50/60Hz). Do not use an extension cord  
between this product and the AC power source.  
9. When plugging this product into a wall socket, make sure that the electrical socket is not damaged,  
and that there is no gas leakage.  
10. Place the connecting cables properly so that people won’t stumble or walk on it.  
11. This product should be operated from the type of power indicated on the marking label. If you are not  
sure of the type of power available, consult the qualified technician.  
12. Unplug this product from the mains and refer the product to qualified service personnel for the  
following conditions:  
¾ If liquid has been spilled on the product  
¾ If the product has been exposed to rain or water  
13. Unplug this product from the wall socket before cleaning. Use a damp cloth for cleaning. Do not use  
liquid cleaners or aerosol cleaners.  
14. The specification of the fuse is T4AL250V. To avoid damage, please do not change the fuse.  
15. The Operating temperature is 0~40(32~104).  
16. The Storage temperature is -40~70(-40~158).  
1.3 LED Indicator  
The LED indicator displays information about the device’s status.  
Power LED  
Powerline LED  
Ethernet LED  
Item  
Status  
Indication  
Solid  
The adapter is on.  
The adapter is in power-saving mode or in pairing  
procedure.  
Blinking  
Power LED  
Off  
The adapter is off.  
Solid  
The adapter is connected to a powerline network.  
Blinking  
The adapter is transferring data.  
Powerline LED  
The adapter isn’t connected to any powerline network or  
is in power-saving mode.*  
Off  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
At least one Ethernet port is connected, but there is no  
data being transferred.  
Solid  
Ethernet LED  
Blinking At least one Ethernet port is transferring data.  
Off  
No Ethernet port is connected.  
Note:  
)
5 minutes after the device connected to the adapter is turned off, and the adapter will automatically  
switch to the power-saving Mode. In power-saving mode, the Homeplug cannot be accessed via the  
electrical wiring, but its integrated electrical socket can supply the power normally. After the device  
connected to the Homeplug is switched on again, your Homeplug will leave the power-saving mode and  
the three LEDs will flash simultaneously.  
1.4 Physical Interface  
There are four physical interfaces on this Powerline Adapter.  
Integrated  
Electrical Socket  
Pair Button  
Power Plug  
Ethernet Port  
Interface  
Description  
It is a 10/100Mbps Ethernet port on the adapter for connecting it to  
the PC or the broadband device with the network cable.  
Ethernet Port  
A Power Plug connected to any (100V–240V~, 50/60Hz) power  
socket  
Power Plug*  
Pair Button  
Pair buttons are used to secure a powerline network. To secure  
your network, please follow the steps below. Firstly, plug in a new  
adapter, and press its pair button for 1 second; then plug in another  
adapter and press its pair button for 1 second as well. The two  
buttons should be pressed within 2 minutes of each other. After  
that, wait about 60 seconds so that the two adapters can finish  
connecting.  
The integrated electrical socket allows additional devices or  
multiple sockets to be connected to the adapter just like to a normal  
wall socket. No electrical socket is lost.  
Integrated Electrical  
Socket  
* The provided power plug may differ from the picture due to different regional power specifications. Here  
we take the EU version as an example.  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
Note:  
)
1. If the pair button is pressed till all the LEDs turn off (at least 7 seconds), the powerline adapter will  
leave the network which it has joined and its new network name assumes a random value. The  
Power LED turns off temporarily when it disconnects from the powerline network.  
2. For detailed information about the pair button, please refer to Chapter 5 Advanced Feature: How to  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
Chapter 2 Connecting Mechanism  
2.1 Introduction  
The Powerline Adapter supports up to 500Mbps data rate. With this high speed connection rate, this  
Powerline Adapter allows you to set up a high speed home network by using your home existing  
electrical wiring. Simply plug this Powerline Adapter into an ordinary power outlet to extend your  
Cable/xDSL broadband connection or existing LAN network to any other electrical outlet in any room of  
your house.  
Note that this Powerline Adapter works in pairs. You need to plug one Powerline Adapter into a power  
outlet for each computer and connect the Powerline Adapter to the computer’s LAN card with an  
Ethernet cable; you will also need another Powerline Adapter connected to your Cable/xDSL broadband  
so as to extend your broadband connection or Internet surfing. With clean power line, the distance  
between two Powerline Adapters can reach 300 meters at most, but the actual distance may vary due to  
the environment.  
Section below describes the connection instructions and hardware connection mechanism.  
2.2 Connection Instruction  
To ensure the optimum performance of the Powerline Adapter and significantly improve the transmission  
capacity of the network, we recommend that you comply with the following connection rules:  
y
Plug the Powerline Adapter directly into a wall socket but not the multiple sockets.  
y
To take full advantage of the filter function of the Powerline Adapter and to improve data  
transmission in the network, always plug the multiple sockets into the integrated electrical socket of  
the Powerline Adapter.  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
2.3 Hardware Connection – Computer  
For those computers you wish to be networked by Powerline Adapter, each of the computers must be  
properly connected with a Powerline Adapter through an Ethernet (RJ45) cable.  
Following are the steps to properly connect the Powerline Adapter to your computer:  
1Connect one end of the provided Ethernet (RJ45) cable to the Powerline Adapter’s Ethernet port.  
2Connect the other end of the Ethernet (RJ45) cable to your computer’s LAN port.  
3Plug the Powerline Adapter into a wall socket next to the computer.  
4Turn on your computer.  
5Check and confirm that the Power LED  
and Ethernet LED  
on the Powerline Adapter are  
ON.  
The hardware connection mechanism is shown below:  
)
Note:  
Do not connect the Powerline adapter to any extension lead, power strip, extension cord or surge  
protector, as these may degrade the network performance.  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
2.4 Hardware Connection – Internet  
This section describes how to connect the Powerline Adapter into your existing ADSL broadband  
connection via ADSL Ethernet port. Follow the procedures described below to connect the Powerline  
Adapter to your ADSL broadband connection:  
1Connect one end of the provided Ethernet (RJ45) cable to the Powerline Adapter’s Ethernet port.  
2Connect the other end of the Ethernet (RJ45) cable to an available Ethernet port of your ADSL  
broadband Router.  
3Plug the Powerline Adapter into a wall socket next to the computer.  
4Turn on your computer.  
5Check and confirm that the Power LED  
, Ethernet LED  
, and Powerline LED  
on the  
Powerline Adapter are ON.  
The hardware connection mechanism is shown below:  
Note:  
)
Where the MAINS plug or an appliance coupler is used as the disconnected device, the disconnect  
device shall remain readily operable. The idle wall sockets or electrical outlets in your household  
electrical circuit can be used normally without interference from the network.  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
Chapter 3 Installing Management Utility  
Please verify that no other Powerline Adapter or any Encryption Management Utilities are installed  
before installing the provided software. If other Powerline Utilities are installed, uninstall them and restart  
your personal computer before installing this provided software.  
)
Note:  
To install Management Utility, please make sure that WinPcap 4.1.2 has been installed in your computer.  
Otherwise, a window will pop up for you to install WinPcap 4.1.2.  
Take the following procedures to properly install the provided Management Utility:  
Step 1: Insert the Resource CD into your CD-ROM drive, and then the following Setup Wizard will  
automatically pop up on your computer’s screen.  
Step 2: Select 500Mbps Powerline and click Management Utility, and then the program installation  
process will carry out and copy all the necessary files to your system.  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
Step 3: After the installation, a shortcut to the “Powerline Utility” application icon is provided on the  
windows desktop.  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
Chapter 4 Using the Management Utility  
After you’d successfully installed the Powerline Adapter hardware and Management Utility software, you  
can set up or configure the devices according to your need.  
This Powerline Utility enables the users to identify powerline devices on the powerline network,  
measures data rate performance and ensures privacy by setting user defined secure powerline  
networks.  
Double click on the icon “  
from your windows desktop, the following screen will display. This  
Management Utility consists of a four property tabs, “Status”, “Network”, “Advanced” and “System”.  
4.1 Status  
The Status tab shows information of the powerline adapter connected to the current computer where the  
Management Utility is running. On this page, you can also set its network name.  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
¾
¾
MAC Address: Displays the MAC address of the powerline adapter connected to the current  
computer where this management utility is running.  
Network Name: Displays the network name of the current network or you can give a name for the  
network in which the powerline adapter is. By default, the network name is HomeplugAV.  
¾
¾
¾
Use Default (HomePlugAV): Check the box before this item to use the default network name.  
Apply: Click the Apply button to make the setting effective.  
Password: Displays the password of the current powerline adapter. Every powerline adapter has its  
own password by default, which can be also found on the back of the adapter.  
¾
¾
Firmware: Displays the current firmware version used by the adapter.  
Refresh: Click the Refresh button to update the information.  
4.1.1 Set Local Device’s Network Name  
To set the local device’s network name, please take the following steps:  
(1) Click Status tab to display the Status tab window.  
(2) Enter a name for the current network using 4~23 characters. Or you can check the Use Default  
(HomePlugAV) to use the default name as the network name. By default, the network name is  
HomeplugAV.  
(3) Click the Apply button to make the settings take effect.  
4.2 Network  
The Network tab window shows information of all the powerline adapters found on the current logical  
network. Furthermore, here you can change the Name of the listed powerline adapters as well as add  
another device to the current network.  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
¾
¾
Type: Displays the type of the remote device found in the network.  
Name: Displays the name of the remote device found in the network. You can change its name  
following two steps: select the desired adapter and click the Modify button.  
¾
¾
MAC Address: Displays the MAC address of the remote device found in the network.  
Password: Displays the supplied Powerline Adapter’s password (Initially left blank). To set the  
Powerline Adapter password (Which is required when creating a private network or managing all the  
devices), select the device shown in the figure and click the Modify button. Follow the pop-up dialog  
box to complete your password setting.  
¾
¾
Rate: Shows the current transmission rate of the Powerline Adapter.  
Rescan: Click the Rescan button to perform an immediate search of the remote Powerline Adapter.  
The Management Utility will automatically perform the scanning process and update the display  
every few seconds by default.  
¾
Option: Select the device and click the Modify button to display a configuration dialog. There you  
can change the corresponding adapter’s name and enter its password for future configuration.  
4.2.1 Rename the Remote Device/Enter Password  
You can change the name of the remote adapter to an easy-to-remember one. Additionally, you can  
select the desired adapter and enter its password (Take note of the password format) so as to set the  
network name of this device on System configuration homepage. To change the name of the remote  
adapter or enter its password, please follow the steps below:  
(1) Select the desired device and click the Modify button to display the following dialog.  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
(2) Enter a new name for the selected adapter and enter its password (Take note of the password  
format). The password can be found on the back of adapter.  
(3) Click the Save button to make the settings effective.  
)
Note:  
Password is unnecessary to enter for renaming.  
4.2.2 Add Device  
You can add a remote Powerline Adapter to your network that is not in the displayed list. You are  
suggested to locate the passwords for all Powerline Adapters you wish to manage and add them to the  
local logical network by clicking the Add button.  
Click the Add button to display the following dialog box. This dialog box allows you to enter both the  
selected device’s name and password. Note that the Powerline Adapter must be present on the power  
grid in order to activate the set password and be added to the local network.  
Enter your Device Name and Password (Take note to the password format) and click the Save button  
after setup.  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
4.3 Advanced  
The third tab window labeled “Advanced” is for Quality of Service. With the proper configuration, the  
limit bandwidth can be took full advantage. QoS requirements are different for various data types such as  
streaming video or music, voice and raw data. To provide higher QoS for streaming data, priority levels  
can be set using tags at the beginning of data frames. Virtual Local Area Network (Vlan) 802.1p priority  
tags on Ethernet frames are used to specify 8 (0~7) levels of “user priority”. Homeplug AV powerline  
allows for 4 levels of Channel Access Priority CAP 0-3). Therefore, the 8 levels of VLAN Ethernet tags  
must be mapped to the 4 levels of CAP priority, where CAP 3 is the highest priority and CAP 0 is the  
lowest. CAP 3 priority might be used for voice and network management frames, CAP 2 is used for  
streaming video while CAP 1 and CAP 0 are used for data. Mapping VLAN tags to CAP levels is easily  
done using the VLAN Priority Mapping function on the QoS tab window.  
¾
¾
Simple Application Mapping: The group allows you to choose what type of traffic with the highest  
user priority you will use your local HomePlug device for by pitching one of the following radios.  
Please select the radio type according to your demand.  
Advanced Priority Mapping: The group sets VLAN priority to CAP mapping and default priority.  
Note that in HomePlug, CAP 3 is the highest priority while CAP 0 is the lowest priority. The values  
shown in VLAN Tags Priority are the default settings for the first running.  
4.4 System  
The System tab window is for some basic settings of the adapter. On this tab window, you can upgrade  
the firmware to the latest version, reset the adapter’s settings to the factory defaults and configure all  
adapters’ network names.  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
4.4.1 Upgrade Firmware  
Click the Upgrade Firmware button to upgrade the version of the firmware for the adapter and the  
following dialog will pop up.  
z
z
NVM: None-volatile memory. It is used for upgrading the firmware.  
PIB: Parameter Information Block. It contains configuration values that establish device  
network identity, general capabilities and operational modes.  
If you want to upgrade the version of firmware for the device, please select appropriate Firmware and  
PIB files together. New firmware versions and PIB files are posted at www.tp-link.com and can be  
downloaded for free.  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
)
Note:  
The parameter information of PIB will restore to the factory defaults after resetting the PLC.  
To upgrade the device's firmware, follow these instructions:  
1. Download PIB file and firmware upgrade file from the TP-LINK website (www.tp-link.com).  
2. Enter the path name or click  
corresponding blanks.  
to select the downloaded files on the computer into the  
3. Click the OK button.  
)
Note:  
Do not turn off the device while the firmware is being upgraded. The device will reboot after the  
Upgrading has been finished.  
4.4.2 Reset Device  
This Management Utility allows you to reset the Powerline Adapter to its default settings.  
z
Reset Local Device: Click this button to reset the settings of the local Powerline Adapter device  
only.  
z
Reset All Devices: Click this button to reset the settings of all devices that appear on the  
Network configuration homepage whose Device’s Password had been entered for the same  
logical network.  
4.4.3 Set All Devices’ Network Name  
The Set All Devices’ Network Name function allows you to change the logical network of all devices  
that appear on the Network configuration homepage whose Device’s Password had been entered for  
the same logical network. A dialog window will appear to report the success of this operation.  
All Powerline devices are shipped using a default logical network (network name), which is normally  
“HomePlugAV”.  
To set all devices’ network name, please type the name in the field and click the Set Network Name to  
apply the setting.  
Note:  
)
Every Powerline Adapter on your home network MUST have the same Network Password for  
connectivity to be established throughout your home.  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
Chapter 5 Advanced Feature: How to Use the Pair Buttons  
5.1 Pair (Secure with 128 bits-AES)  
The Homeplug AV standard uses 128-bit AES (Advanced Encryption Standard) to safely transmit data  
between powerline adapters. For the powerline adapters to communicate with each other they all need  
to use the same Network Membership Key (NMK). Otherwise, they cannot unscramble the encrypted  
data sent in the powerline network.  
The Pair button allows you to set up a secure powerline connection with another HomePlug AV  
compliant powerline devices which also support the Pair feature.  
5.2 Set Up a Secured Powerline AV Network with the Pair Button  
You can connect a number of devices on a powerline network, but you can only use the Pair button on  
two devices at a time.  
Create a secured Powerline network using the Pair button  
Step 1. Press the Pair button of Powerline adapter A for one second, the Power LED will start flashing.  
Step 2. Press the Pair button of Powerline adapter B for one second, the Power LED will start flashing.  
(This must be done within 120 seconds after pressing the pair button of powerline adapter A.)  
Step 3. Wait for about 60 seconds while your Powerline adapter A and B are connecting. The Power  
LED on both adapters will stop flashing and become solid light when the connection is made.  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
Join an existing secured Powerline AV Network:  
Powerline adapter A and Powerline adapter B form a HomeplugAV Network, Powerline adapter C wants  
to join this network.  
Step 1. Press and hold the Pair button on Powerline adapter C for one second.  
Step 2. Press and hold the Pair button on Powerline adapter A/B for one second.  
(This step must be taken within 120 seconds after step 1 is finished.)  
Step 3. Wait for about 60 seconds while your Powerline adapters are connecting. The Power LED on  
Powerline adapter A/B and C will stop flashing and become solid light when the connection is  
made.  
)
Note:  
The sequence of Step 1 and Step 2 can be exchanged.  
Leave an existing secured Powerline AV Network:  
As the figure above shown, Powerline adapter A, B and C have formed a HomeplugAV Network. The  
user wants to remove one device (Powerline adapter A) from this network.  
Step 1. Press and hold the Pair button on Powerline adapter A for at least 7 seconds. Powerline  
adapter A will reset and restart. (The Power LED of Powerline adapter A will momentarily  
extinguish during resetting, flash during restarting then illuminate steadily.)  
Step 2. Wait for the reset to complete.  
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TL-PA4020P AV500 2-port Powerline Adapter with AC Pass Through  
Appendix A: Troubleshooting  
The Troubleshooting provides answers to common problems regarding the Powerline Adapter.  
1. The Power LED  
does not light up.  
Ans. Check the following:  
a) Make sure that the Powerline Adapter is properly plugged into a power outlet.  
b) Make sure the power outlet is active (working) by plugging another electric device into it.  
c) Re-plug the Powerline Adapter to the power outlet again. If the Power LED still fails to light up,  
contact your local dealer for technical support.  
2. The Ethernet LED  
Ans. Check the following:  
does not light up.  
1. Make sure that the Ethernet cable (RJ45) is properly connected to the Powerline Adapter’s  
Ethernet port.  
2. Make sure that the other end of the Ethernet cable (RJ45) is properly connected to the  
computer LAN card or to you Cable/xDSL Ethernet port.  
3. Make sure your computer LAN card is properly installed and configured.  
4. Make sure your Cable/xDSL broadband access is working and configured correctly.  
5. Contact your local dealer for technical support if the Ethernet LED still fails to light up after the  
above procedures.  
3. The Powerline LED  
does not light up.  
Ans. Check the following:  
1. Double click to enable the Management Utility and click the “Rescan” tab under the Network  
configuration homepage. The Management Utility will automatically detect all other Powerline  
Adapter on your power line network.  
2. Try to plug a second Powerline Adapter into a nearby power outlet and check whether the  
Powerline LED lights up or not.  
3. Contact your local dealer for technical support if the Powerline LED still fails to light up after the  
above procedures.  
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