TOA Electronics Telephone TS 200 User Manual

USER GUIDE  
TALKSWITCH TS-200  
TELEPHONE  
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TABLE OF CONTENTS  
Installing your phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Important safety instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Part checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Wall mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Setting up your TS-200 phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4  
Configure the line access mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4  
Headset operation (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4  
Installing headsets with RJ22 connectors . . . . . . . . . . . . . . . . . . 5  
Installing headsets with 2.5mm connectors. . . . . . . . . . . . . . . . . 5  
Using headsets with the TS-200. . . . . . . . . . . . . . . . . . . . . . . . . 5  
Setting the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Using your phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
Overview of the TS-200 phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
The phone display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Hanging up a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Putting a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Conferencing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Picking up a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Intercom and set paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Voicemails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Accessing the call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Using one-touch speed dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Using the phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
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Useful tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Re-programming the voicemail button for quick access . . . . . . . . . . . . 15  
One ring feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Advanced configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Changing your phone back to factory default . . . . . . . . . . . . . . . . . . . 16  
Navigating through the configuration menus . . . . . . . . . . . . . . . . . . . 16  
Configuration menus function summary. . . . . . . . . . . . . . . . . . . . . . . 18  
Maintenance of your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Troubleshooting guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Blank screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Phone doesn’t ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
No dial tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
No Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Handset doesn’t work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Headset doesn’t work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Problems dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Message waiting count doesn’t work . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Can’t receive on-hook intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Can’t receive set paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Telephone repair and warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
TalkSwitch limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Legend:  
= softkey  
= feature button  
= numeric key  
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INSTALLING YOUR PHONE  
INTRODUCTION  
Congratulations on purchasing a TalkSwitch® TS-200 phone. This phone is  
specifically designed to take full advantage of the features provided by the  
TalkSwitch line of phone systems.  
TS-200 Feature Overview  
• 99-entry phone book  
• TalkSwitch feature keys  
• Caller ID with call log  
• Message waiting count  
• Hands-free intercom  
• Set paging  
• Business speaker phone  
• 3-line LCD with softkeys  
• Headset jack  
• Data port  
• Desk or wall mountable  
• 10 Speed dial buttons  
Please take the time to familiarize yourself with this User Guide.  
IMPORTANT SAFETY INSTRUCTIONS  
When using telephone equipment, basic safety precautions should always be  
followed to reduce the risk of fire, electrical shock and injury, including  
the following:  
1. Read and understand all instructions in this User Guide.  
2. Follow all warnings and follow all instructions marked on the product.  
3. Unplug this product from the wall outlet before cleaning. Do not use liquid  
or aerosol cleaners. Use a damp cloth for cleaning.  
4. Telephones should not be used in a bathtub, shower or pool. Immersion of  
the telephone in water could cause an electrical shock.  
5. Slots and openings in the cabinet back or bottom are provided for ventilation,  
to protect it from overheating. These openings must not be blocked or  
covered. This product should never be placed near or over a radiator, heat  
register or stove.  
6. This product should be operated only with the power source provided.  
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7. Do not allow anything to rest on the telephone line cord or power cord. Do  
not locate this product where its cords will be stepped on or interfered with.  
8. Do not overload outlets and extension cords, as this can result in the risk of  
fire or electric shock.  
9. Never push objects of any kind into this product through the cabinet slots,  
as you may touch dangerous voltage points or short out parts that could  
result in fire or electrical shock.  
10. Never spill liquid of any kind on the product.  
11. To reduce the risk of electric shock, do not disassemble this product. Take it  
to a qualified service technician when service or repair work is required.  
Opening or removing covers may expose you to dangerous voltage or other  
risks. Incorrect reassembly can cause electrical shock when the product is  
subsequently used.  
12. Never touch un-insulated telephone wires or terminals unless the telephone  
line has been disconnected at the network interface.  
13. Never install or modify telephone wiring during a lightning storm.  
14. Never install telephone jacks in wet locations unless the jack is specifically  
designed for wet locations.  
15. Use caution when installing or modifying telephone lines.  
16. Unplug the telephone from the wall outlet and refer servicing to qualified  
service personnel under the following conditions:  
• The power cord is frayed or damaged.  
• If liquid has been spilled into the telephone.  
• If the telephone has been exposed to rain or water.  
• If the telephone does not operate properly by following the  
operating instructions.  
• If the telephone has been dropped or the enclosure damaged.  
• If the telephone exhibits distinct changes in performance.  
17. Avoid using a telephone during a thunderstorm. There may be a remote risk  
of electrical shock from lightning.  
18. Do not use the telephone to report a gas leak in the vicinity of the leak.  
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PART CHECKLIST  
The following parts are included with your TS-200 phone:  
• TS-200 telephone  
• Plastic base  
• Handset  
• Coiled handset cord  
• TS-200 User Guide  
• AC power adapter  
• 6’ RJ11 phone cable  
If any of these parts are missing, please contact your reseller.  
INSTALLATION  
1. Connect the power adapter to a  
wall socket and to the phone  
base. The power jack is located  
on the underside of the phone.  
Use only the power adapter  
provided with your phone.  
2. Connect the telephone line cord from the phone to the wall jack.  
3. Plug the coiled cord into the handset, and then plug the other end of the  
cord into the phone’s handset connector. The handset connector is on the  
left side of the phone.  
WALL MOUNTING  
1. If you are not using a wall mounting  
phone jack plate, remove the bracket  
from the phone and use it as a  
template to mark the placement of  
the screw holes on the wall.  
2. Place the bracket on the phone for  
wall mounting (rotate 180° from  
desk-mount position), and route  
cords as shown in the diagram.  
3. Push out the handset hook and reattach in opposite direction for the wall  
mount position.  
4. Replace handset and place the phone on the wall.  
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SETTING UP YOUR TS-200 PHONE  
Before you can start using your TS-200 telephone, you will need to do the following:  
1. Configure your line access mode  
2. Enable headset operation if you’re using a headset.  
3. Set the date and time.  
CONFIGURE THE LINE ACCESS MODE  
When you first power up the phone, the display will show DIRECT LINE? with  
options YES and NO.  
9
• If this extension is configured so that you don’t need to dial  
place external calls, then select YES.  
to  
9
• If you dial  
before placing external calls, then select NO.  
Once set, the phone will automatically adjust redial, speed dial and Caller ID  
dialing accordingly.  
If the phone doesn’t display the DIRECT  
LINE? prompt, toggle the PBX/Standard  
switch from PBX to Standard back to PBX.  
The switch is located on the right side of the  
phone as shown in the picture. The phone  
will then prompt you for direct line selection.  
NOTE: Ensure that the PBX/Standard switch  
PBX Switch  
is in the PBX position when you are done.  
HEADSET OPERATION (OPTIONAL)  
If you are using a headset, you will need to configure your telephone to operate  
in headset mode. Configuring the TS-200 for headset mode allows you to place  
calls using the headset without the need to lift the handset.  
The TS-200 supports 2 types of headsets:  
Headsets with RJ22  
(handset) connectors  
Headsets with 2.5mm connectors  
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Installing headsets with RJ22 connectors  
Note: In order to use a headset with an RJ22 connector, you will need an external  
controller/amplifier to switch between handset and headset.  
1. Connect your headset to the phone.  
• Disconnect the handset from the handset jack on the left of the phone.  
• Plug your headset controller into the handset jack.  
• Plug the handset into the headset controller.  
2. Configure the phone for headset mode.  
OPTIONS  
• Press the  
• Press the  
• Press the  
• Press the  
• Press the  
button located at the upper right side of the phone.  
key for HEADSET  
3
SELECT  
softkey.  
CHNG  
SAVE  
softkey to turn headset mode on.  
softkey.  
RELEASE  
• Press and hold the  
button to exit the option menus.  
Installing headsets with 2.5mm connectors  
1. Plug your headset into the 2.5mm jack  
located on the right side of the phone.  
2. The phone will automatically detect  
the headset and enable headset mode.  
2.5 mm Headset Jack  
Using headsets with the TS-200  
Once headset mode is enabled, you can make and receive calls using the headset  
without having to lift the handset.  
SPEAKER  
The function of the  
• Pressing the  
button changes once a headset is installed:  
button once places the phone off-hook for  
SPEAKER  
making or receiving calls with the headset.  
SPEAKER  
• Pressing the  
button a second time engages the speakerphone  
instead of the headset.  
SPEAKER  
• Pressing the  
• Pressing the  
button a third time disconnects the call.  
RELEASE  
button at any time will also disconnect the call.  
SETTING THE DATE AND TIME  
Date and time is automatically set when the phone receives its first phone call.  
It will use the time and date from Caller ID to synchronize itself with the  
TalkSwitch date and time.  
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USING YOUR PHONE  
OVERVIEW OF THE TS-200 PHONE  
KEY LABEL  
USAGE  
RELEASE  
1
2
• Drop active call.  
• Exit configuration menus or cancel data entry.  
MUTE  
• Mute microphone during a call.  
• Enable/disable ring once option when idle.  
HOLD  
3
4
• Hold/unhold an active call.  
SPEAKER  
• Enables handsfree operation.  
• Toggle between headset/handsfree/on-hook when  
in headset mode.  
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KEY LABEL  
USAGE  
OPTIONS  
5
• Access the configuration menu.  
• Show Call Detail while in call log.  
PHONEBOOK  
6
• Access the phone book.  
• Store the displayed phone number in the phone book.  
VOICEMAIL  
FLASH  
7
• Calls Voicemail.  
8
• Send a FLASH signal to the Extension line.  
• Toggles do-not-disturb on and off.  
DND  
9
PICKUP  
CONF  
10  
11  
12  
13  
• Answer a call at any ringing extension.  
• Complete the conference — join with party on hold.  
• Redial the last dialed number.  
REDIAL  
VOLUME  
S • Decrease ringer volume — when idle.  
• Decrease speaker or handset earpiece volume when on a call.  
VOLUME  
14  
15  
16  
T • Increase ringer volume — when idle.  
• Increase speaker or handset earpiece volume when on a call.  
SPEED DIAL  
SOFTKEYS  
• 10 keys — dial a pre-programmed phone number or  
feature code.  
• Provide access to various functions in  
different circumstances.  
MESSAGES  
CALLS  
SK1  
SK2  
SK1  
• Access Voicemail.  
• Access the call log to view received call information.  
TRAN  
• Initiate a transfer. Puts current call on hold and allows  
the dialing of a new number.  
CNCL  
PARK  
UNPK  
SK2  
SK3  
SK4  
• Cancels a transfer and returns to the original call.  
• Park active call — system responds with the park orbit.  
• Retrieves a parked call from the specified park orbit.  
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THE PHONE DISPLAY  
The telephone’s display has three lines of text. The first two lines display information,  
while the third shows the functions of the 4 softkey buttons located below the display.  
When the phone is idle, it displays the time and  
09/16  
05  
11:03 AM  
03  
date as well as the number of calls received and  
number of new messages in your voicemail inbox.  
CALLS  
MESSAGES  
MAKING A CALL  
Calls can be initiated in a number of different ways:  
Traditional — Lift the handset and dial the number.  
SPEAKER  
Handsfree or headset — Press the  
button and dial the number.  
SPEAKER  
Pre-dial — Dial the number first then lift the handset or press  
. If  
required, the phone will automatically add the line access code (for example “9”)  
if you dialed an external number.  
Call log — Dial from the call log. See the call log section for details on how to  
do this.  
Directory — Dial from the phone book. See the phone book section for more  
details on how to do this.  
One-touch speed dial — Press the desired one-touch speed dial key to call a  
pre-programmed number.  
RECEIVING CALLS  
When receiving calls, your phone will ring and the display will show caller identity  
information if you are subscribed to Caller ID service.  
To answer an incoming call, lift the receiver or  
TalkSwitch  
SPEAKER  
press the  
button.  
613-725-2980  
MUTE  
You can mute the ringing for the incoming call by  
MUTE  
pressing the  
softkey.  
MUTE  
You can enable the ring once feature by pressing the  
button when  
the phone is idle. This will cause all incoming calls to ring the phone only once.  
Also, the MUTE button light will now flash when a call is being received. This  
light also flashes if you have turned off your ringer.  
Ringing volume can be adjusted or turned off by using the volume control buttons  
while the phone is idle or ringing.  
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HANGING UP A CALL  
RELEASE  
You can hang up by pressing the  
in the cradle.  
button or putting the handset back  
PUTTING A CALL ON HOLD  
HOLD  
You can put a call on hold by pressing the  
button. Once a call is on  
hold, you can hang up your phone without losing the call.  
In order to get re-connected to a call that you previously put on hold, you must  
SPEAKER  
HOLD  
first lift the handset or press the  
button, then press the  
button. You will be reconnected to your previous call.  
Note: A call that was put on hold at a specific extension can only be retrieved  
from the same extension. In order to re-connect to a call from a different  
extension, use the call park and unpark functions.  
TRANSFERRING A CALL  
When you’re on a call, you can transfer it to another extension or voicemail box.  
TRAN  
1. Press the  
softkey to put the current call on hold.  
followed by the mailbox number if  
2. Dial the number of the extension or  
*
you are transferring the caller to a voicemail box.  
3. Hang up the call. The person on hold will be connected to the number you  
just dialed.  
CNCL  
4. If the number you dialed is busy or unavailable, you can press the  
softkey to get re-connected to your call on hold.  
CONFERENCING CALLS  
When you are on a call, you can add another person to create a three-way call.  
HOLD  
1. Press the  
button to put the current call on hold.  
2. Dial the number of the extension or phone number of the person you would  
like to conference in.  
CONF  
3. Once the person has answered, press the  
currently on hold to your conversation.  
button to add the call  
CNCL  
4. If the number you dialed is busy or unavailable, press the  
to get re-connected to your call on hold.  
softkey  
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PARKING A CALL  
Parking a call puts the call on hold in one of ten park orbits, and allows the call  
to be retrieved from any phone in the office.  
PARK  
1. Press the  
softkey to park the current call.  
2. The system will respond by confirming the call is parked and will announce  
the park orbit. The orbit is between 500 and 509.  
To retrieve a call that has been parked:  
SPEAKER  
1. From any phone, lift the handset or press the  
button.  
UNPARK  
2. Press the  
softkey followed by the park orbit of the call.  
3. You will be connected to call parked in the orbit specified.  
PICKING UP A CALL  
Pick up allows you to answer a call ringing at someone else’s extension.  
When another extension is ringing:  
SPEAKER  
1. Lift the handset or press the  
button.  
PICKUP  
2. Press the  
button.  
3. You will be connected to the incoming call.  
Note: Pick up works only for incoming external calls.  
INTERCOM AND SET PAGING  
The TS-200 supports On-hook intercom and Set Paging.  
On-hook intercom: On-hook intercom calls are automatically answered in speaker  
mode, enabling instant hands-free two-way communication. The telephone at  
the target extension must also support intercom.  
8
4
To place an on-hook intercom call, dial  
+ extension  
*
Set Paging: Set paging calls are similar to on-hook intercom calls, but to a ring  
group and are only one-way audio for announcements. All the phones in the ring  
group automatically answered in speaker mode to receive the page. The phones  
in the ring group must support set paging.  
8
5
To place a set page call, dial  
+ ring group number  
*
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DO NOT DISTURB  
You can enable do not disturb on your extension and you will not receive any  
calls at that extension. All calls will follow the programmed “Do Not Disturb”  
call cascade option for your extension, such as going directly to voicemail.  
To enable or disable do not disturb:  
SPEAKER  
1. Lift the handset or press the  
button.  
DND  
2. Press the  
button.  
3. The do not disturb setting of your extension will be changed. You will receive  
a system confirmation of “Do Not Disturb ON” or “Do Not Disturb OFF.  
VOICEMAILS  
The TS-200 will indicate that you have new voice messages in your voice inbox  
by flashing the message waiting lamp.  
The TS-200 will also show you how many new voice  
09/16  
05  
11:03 AM  
03  
messages you currently have. This is shown on the  
display when the phone is idle.  
CALLS  
MESSAGES  
To access your voicemail box, you can:  
MESSAGE  
1. Press the  
or  
softkey.  
VOICEMAIL  
2. Press the  
button.  
Note: You can re-program your TS-200 to also automatically dial your mailbox  
password. Please refer to the section Useful Tips for information on reprogram-  
ming the message and voicemail keys.  
ACCESSING THE CALL LOG  
The TS-200 can store up to 99 incoming call records. Once 99 calls are reached,  
new call records will replace the oldest records.  
The idle phone display shows the number of news  
09/16  
05  
11:03 AM  
03  
calls in the call log. To access the call log, press  
CALLS  
the  
softkey when the phone is idle.  
CALLS  
MESSAGES  
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For example, the display would show the following:  
12 CALLS: Total number of calls in the call log.  
12 CALLS  
5 NEW  
5 NEW: Indicates the number of calls in the call log  
that have not been reviewed. This includes  
answered and unanswered calls.  
RSET  
FIND  
UP  
DOWN  
RSET  
Resets all new calls as old without having to review all calls.  
Displays the call log starting with the oldest call.  
Displays the call log starting with the newest call.  
UP  
DOWN  
FIND  
Pressing this key will allow selection of the call viewing order.  
<NEW  
: Oldest un-reviewed  
: Newest un-reviewed  
: Oldest reviewed  
12 CALLS  
5 NEW  
NEW>  
<OLD  
OLD>  
<NEW NEW> <OLD OLD>  
: Newest reviewed  
Reviewing the call records  
TalkSwitch  
613-725-2980  
While reviewing the call records, the phone display  
will show the following:  
DEL  
DIAL  
EXIT DOWN  
DEL  
Deletes the current call record. Pressing this key for 2 seconds  
will show the option to delete all call records.  
DIAL  
Dial the phone number shown in the current call record. Pressing  
SPEAKER  
or lifting the handset will also call the number shown in  
the call record.  
EXIT/UP/DOWN  
Depending on the position within the call log, the two right  
softkeys will allow the user to exit the call log if at the end,  
or move up and down along the call list.  
PHONEBOOK  
Adds the caller as an entry into the phone book.  
SPEEDDIALKEY  
Pressing any one of the 10 speed-dial keys will program the  
key with the current call record name and number.  
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OPTIONS  
Show additional information about the call. (The Options  
button is the topmost feature key).  
Record Number: 1 of 45  
1/45 AN  
CB  
4:35 PM  
LD  
AN: Call was answered  
4
09/20  
DEL  
DIAL  
UP  
DOWN  
CB: “Called-back” from the call record.  
LD: Long Distance Call  
4: is the Number of calls received from this caller.  
UP/DOWN  
Show the next call record for this caller.  
USING ONE-TOUCH SPEED DIALS  
The TS-200 has 10 programmable one-touch speed dial buttons. Pressing a speed  
dial key will automatically dial the programmed phone number.  
Speed dial keys can be programmed either by accessing the options menus or  
while reviewing the call log.  
Using the Options Configuration Menu:  
OPTIONS  
1. Press  
2
2. Press  
3. Press  
SELECT  
4. Press the speed dial key that you want to program.  
EDIT  
5. Press  
if the key was already programmed and you want to change  
the value.  
SAVE  
SAVE  
6. Enter the name using the numeric keypad and press  
7. Enter the phone using the numeric keypad and press  
Note about programming phone numbers:  
.
.
• Do not program the outside line access code 9 as part of the number.  
The phone automatically inserts it for numbers that are 7 digits or more.  
• You can include pauses in the dialing of the number by pressing the  
PAUSE  
softkey.  
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• You can include “Flash” in the dialing sequence by pressing the  
FLASH  
softkey.  
DIR  
• Pressing  
at beginning of a number will disable the automatic  
dialing of the line access code 9.  
• If your phone is configured for Direct Line Access, the phone will never  
insert a line access code 9.  
• These tips also apply to programming phone book entries.  
While reviewing the call log:  
• Pressing a speed dial key while viewing a call record will allow the user to  
automatically save the caller’s name and number to the speed dial key.  
USING THE PHONE BOOK  
The TS-200 has a built-in phone book capable of storing 99 names and  
phone numbers.  
Phone book entries can be programmed either by accessing the options menus  
or while reviewing the call log.  
Using the options configuration menus:  
OPTIONS  
1. Press  
2. Press  
.
.
SELECT  
SAVE  
SAVE  
3. Enter the name using the numeric keypad and press  
4. Enter the phone using the numeric keypad and press  
.
.
While reviewing the Call Log:  
PHONEBOOK  
1. Pressing the  
button while viewing a call record will allow the  
user to automatically save the caller’s name and number to the phone book.  
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USEFUL TIPS  
RE-PROGRAMMING THE VOICEMAIL BUTTON FOR QUICK ACCESS  
Most people have a password assigned to their mailbox for security purposes. The  
VOICEMAIL  
#
TS-200 is shipped with the  
button programmed to dial  
* *  
to access your mailbox. Once in voicemail you then have to enter a password  
1
then press  
to listen to messages. To automate this process, you can reprogram  
the voicemail number as follows:  
OPTIONS  
1. Press the  
button located at the upper right side of the phone.  
SELECT  
4
2. Press  
3. Press  
for option 4: VOICEMAIL #, then press  
.
EDIT  
.
9
If you normally have to press  
to make outside calls, then simply add:  
PAUSE  
1.  
2. Enter your password.  
#
1
PAUSE  
3.  
.
Or, if you have direct line access enabled, then do the following:  
BACK  
#
1.  
2.  
3.  
softkey 3 times to clear  
* *  
.
FLASH  
#
PAUSE  
.
* *  
4. Enter your password  
#
1
PAUSE  
SAVE  
5.  
.
6. Press  
7. Press  
RELEASE  
to completely exit the menu system.  
ONE RING FEATURE  
The TS-200 has a useful feature for minimizing ringing noise in an office  
environment. The phone can be set to ring once only. Subsequent rings will be  
MUTE  
muted and the  
button will flash during each ring.  
MUTE  
To enable this feature, simply press the  
is on-hook.  
button while the phone  
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ADVANCED CONFIGURATION  
OPTIONS  
Pressing the  
button while the phone is idle provides access to numerous  
programmable features and values for the telephone.  
WARNING: Changing some of the values in the Options menus may cause your  
phone to experience operational problems.  
CHANGING YOUR PHONE BACK TO FACTORY DEFAULT  
WARNING: Resetting your phone to factory default will cause all programming,  
including the phone book to be erased.  
You can return your phone back to factory defaults by following these steps:  
OPTIONS  
1.  
2.  
*
SELECT  
3.  
4.  
*
SELECT  
5.  
YES  
6.  
NAVIGATING THROUGH THE CONFIGURATION MENUS  
You can use your numeric keypad to enter the number of the function you want  
to navigate to. This eliminates the need to use the up/down key to scroll through  
the menu choices. The key associated with each menu is shown in the table below.  
SELECT  
Note: You will need to enter  
between the menu keypad designator.  
OPTIONS  
For example, to navigate to the Factory Default, you would enter  
*
SELECT  
.
*
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OPTIONS MENU DEFAULT SETTINGS  
Feature/Value  
Phone book  
Menu Code  
Setting  
-
-
OFF  
**#  
Fast warble  
-
1
2
3
4
5
6
7
8
9
0
*
Speed dial  
Headset  
Voicemail number  
Ring tone  
LCD contrast  
LCD backlight  
Features  
Autodial prefix  
Set time/date  
Advanced config  
About  
-
Sub-menu  
9
-
Sub-menu  
-
#
FEATURES MENU DEFAULT SETTINGS  
Time format  
8-1  
8-2  
8-3  
8-4  
8-5  
8-6  
8-7  
8-8  
12hr.  
mm-dd  
ON  
OFF  
ON  
OFF  
ON  
OFF  
Date format  
Auto time set  
Auto-answer  
Store Caller ID  
Quiet auto-dial  
Format numbers  
Auto idle/hold  
ADVANCED CONFIGURATION MENU DEFAULT SETTINGS  
*-1  
*-2  
*-3  
*-4  
*-5  
*-6  
*-7  
*-8  
*-9  
*-0  
*-*-  
System features  
Softkeys  
Flash time  
Pause time  
Autodial time  
Autodial gap  
Release time  
Key time out  
LCD test  
Sub-menu  
-
600  
2000  
100  
100  
0
60  
-
-
Download  
Factory reset  
-
SYSTEM FEATURES MENU DEFAULT SETTINGS  
*-1-1  
*-1-2  
*-1-3  
*-1-4  
*-1-5  
*-1-6  
*-1-7  
*-1-8  
PBX direct line  
PBX hold  
PBX FSK  
PBX download  
Hold release  
Disconnect clear  
Light w/off-hook  
Extended DTMF  
-
ON  
ON  
ON  
ON  
ON  
ON  
OFF  
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CONFIGURATION MENUS FUNCTION SUMMARY  
Menu Code Feature/Value Name Explanation  
1
2
Phone book  
Speed dial  
Program entries in the phone book  
Program speed dial buttons  
3
Headset  
Enable/disable headset mode  
4
5
Voicemail #  
Ring tone  
Program voicemail/messages dial string  
Ring tone control  
6
7
8
LCD contrast  
LCD backlight  
Features  
Change the LCD contrast  
Time in seconds for LCD backlighting to stay on  
Accesses the features menu  
9
0
*
#
Autodial prefix  
Set time/date  
Advanced cfg.  
About  
Access code to be dialed to access outside line  
Set the TS-200 time and date  
Accesses the advanced configuration menu  
Displays the TS-200 firmware version  
Sets the display format for time  
8-1  
8-2  
8-3  
8-4  
8-5  
8-6  
8-7  
8-8  
*-1  
*-2  
*-3  
*-4  
*-5  
*-6  
*-7  
*-8  
*-9  
*-0  
*-*-  
*-1-1  
*-1-2  
*-1-3  
*-1-4  
*-1-5  
*-1-6  
*-1-7  
*-1-8  
Time format  
Date format  
Auto time set  
Auto-answer  
Store Caller ID  
Quiet auto-dial  
Format numbers  
Auto idle/hold  
System features  
Softkeys  
Sets the display format for date  
Synchs the time and date using incoming Caller ID  
Automatically answer incoming calls  
Enable/disable call log  
Enable/disable speaker when dialing stored phone numbers  
Format numbers with dashes. ie: 1-613-725-2980  
Phone returns to Idle after hold is pressed  
Accesses system features menu  
Reprograms softkey labels and codes  
Duration of the line interruption when Flash is pressed  
Duration of pause when inserted in dial strings  
DTMF digit duration for stored/pre-dialed phone numbers  
Length of inter-digit pause for stored/pre-dialed phone numbers  
Duration of on-hook when call released - 0= remain idle  
Data entry key time-out  
Flash time  
Pause time  
Autodial time  
Autodial gap  
Release time  
Key time out  
LCD test  
Lights all LCD segments for test  
NOT USED  
Resets the programming to factory defaults  
Disables dialing of the line access code (auto-dial prefix)  
Flash for hold or local hold  
Download  
Factory reset  
PBX direct line  
PBX hold  
PBX FSK  
Receive TalkSwitch FSK commands  
PBX download  
Hold release  
Disconnect clear  
Light w/off-hook  
Extended DTMF  
Enable direct FW download from TalkSwitch  
Return the phone to idle when a call is put on hold  
Return to idle when a line disconnect is detected  
Turn message light on when off-hook  
Enables extended DTMF (A-D) dialing  
1 8  
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MAINTENANCE OF YOUR PHONE  
Treat your telephone with care for trouble-free performance. Avoid dropping the  
handset or telephone. Dropping or damaging the phone will void the warranty.  
Retain the original packaging in case you need to ship your phone back for repair.  
Clean your telephone with a slightly damp cloth. Never use detergents, excess  
water, aerosols or cleaning agents.  
TROUBLESHOOTING GUIDE  
If you have any problems with your telephone, determine first if the problem is  
with your phone or with the phone line.  
BLANK SCREEN  
• Verify that you power adapter is properly connected.  
PHONE DOESN’T RING  
VOLUME UP  
• Verify that the ringer is not turned off. Press the  
while the phone is idle to turn the ringer on.  
button  
• Verify that the line cord is properly connected and that dial tone is  
present when going off-hook.  
• Verify that the TalkSwitch is properly programmed for your extension’s  
call handling.  
• Verify that do-not-disturb is disabled for your extension.  
NO DIAL TONE  
• Verify that the line cord is properly connected.  
• Try with a different line cord.  
• Test the telephone in a different jack. If it works, then the jack may be  
defective or the TalkSwitch may be wired incorrectly.  
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NO CALLER ID  
• Check Caller ID subscription. In order to receive Caller ID for external  
calls, you must be subscribed to the Caller ID service from your  
telephone service provider.  
HANDSET DOESN’T WORK  
• Verify that the coiled handset cord jack is fully inserted into the handset.  
HEADSET DOESN’T WORK  
• Verify that your phone is configured for headset operation.  
PROBLEMS DIALING  
Verify that the switch on the right side of the phone is in the  
PBX position.  
• Ensure that your setting for direct line access on the phone matches the  
setting on the TalkSwitch.  
MESSAGE WAITING COUNT DOES NOT WORK  
• Verify that you extension is programmed in TalkSwitch as a TS-200.  
CAN’T RECEIVE ON-HOOK INTERCOM CALLS  
• Verify that you extension is programmed in TalkSwitch as a TS-200.  
CAN’T RECEIVE SET PAGING  
• Verify that you extension is programmed in TalkSwitch as a TS-200.  
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REGULATORY INFORMATION  
This equipment complies with TIA-968-A of FCC Rules. On the base unit of this  
equipment is a label that contains, among other information, the FCC Registration  
Number and Ringer Equivalence Number (REN) for this equipment. If requested,  
this information must be given to the telephone company.  
This equipment also complies regulations RSS210 and CS-03 of Industry Canada  
and Science Canada.  
Operation is subject to the following two conditions: (1) this device may not  
cause interference, and (2) this device must accept any interference, including  
interference that may cause undesired operation of the device.  
This CLASS B Digital apparatus meets all requirements of the Canadian interference-  
causing equipment regulations.  
This equipment is compatible with inductively coupled hearing aids.  
Notice: This telephone is to be used only as an extension phone connected to a  
TalkSwitch PBX.  
If you experience trouble with this telephone equipment, please contact the  
Technical Support department at the following address and phone number for  
information on obtaining service or repairs:  
TalkSwitch  
1545 Carling Ave., Suite 510  
Ottawa, Ontario K1Z 8P9  
Canada  
(866) 393-9960 – toll free in continental North America  
(613) 725-2466  
TELEPHONE REPAIR AND WARRANTY SERVICE  
Do not attempt to repair this telephone yourself.  
You can return your telephone to your reseller for repair or replacement in  
accordance with our TALKSWITCH LIMITED WARRANTY. If shipped, make sure  
you obtain a WRA number for authorization for repair under warranty.  
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TALKSWITCH LIMITED WARRANTY  
TalkSwitch, a division of Centrepoint Technologies Inc. (“TalkSwitch”) warrants  
to the original end-user customer (“Customer”) that each new TalkSwitch TS-200  
telephone shall be substantially free from defects in materials and workmanship  
under normal use for a period of one (1) year from the date of the original  
purchase (proof of purchase required). The exclusive remedy and entire liability  
under this warranty will be for repair or replacement on a like-for-like basis at  
TalkSwitch’s option.  
The above warranty shall not apply to product defects resulting from (a) improper  
maintenance or installation; (b) misuse, neglect or accident; (c) damage from  
moisture or corrosive environments; (d) use of the power adapter with supply  
voltages other than that for which it is specified; (e) static discharges; (f) high  
voltage surges; (g) electrostatic discharges; (g) operation outside the product’s  
specification; or (h) failure to follow product instructions.  
The warranty is void where (a) the serial number has been altered, removed or  
effaced; or (b) the product has been used in an application, country, region,  
locality, or connected to any network, other than those for which the product  
was intended to operate.  
TalkSwitch shall not have any obligation to repair or replace product until the  
Customer returns defective product to TalkSwitch. Any replacement product may  
be either new or like-new, and may contain remanufactured parts, equivalent to  
new in performance.  
EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH ABOVE, AND TO THE EXTENT  
PERMITTED BY APPLICABLE LAW, THE PRODUCTS IS SUPPLIED ON AN “AS IS”  
BASIS AND THERE ARE NO WARRANTIES, REPRESENTATIONS OR CONDITIONS  
WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, ARISING BY STATUTE,  
OPERATION OF LAW, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE, WITH  
RESPECT TO THE PRODUCT. TALKSWITCH SPECIFICALLY DISCLAIMS ANY IMPLIED  
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY,  
DURABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.  
In no event shall TalkSwitch be liable for any SPECIAL, INCIDENTAL, CONSEQUENTIAL,  
indirect OR SIMILAR damages, including any lost profits, lost data, or other  
incidental or consequential or punitive damages, whether based on contract, tort  
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(INCLUDING WITHOUT LIMITATION, NEGLIGENCE), or any other legal theory,  
whether or not advised of the possibility of such damages, or whether such  
damages are forseeable. In any event, the total aggregate liability of TalkSwitch  
FOR DIRECT DAMAGES shall not exceed the purchase price of the product.  
This warranty gives specific rights, and Customer may have other rights subject  
to jurisdiction. To the extent any part of this limited warranty statement is  
inconsistent with such local law, that part shall be deemed modified to be  
consistent with such local law.  
FOR PRODUCTS PURCHASED IN THE U.S. OR CANADA  
1. Contact your reseller and obtain a Warranty Return Authorization (WRA)  
number if required. If you bought the product directly from TalkSwitch, you  
can obtain this number by contacting the Technical Support department at  
TalkSwitch — call toll free in continental North America; (866) 393-9960,  
otherwise call (613) 725-2466. Please have your model and serial number  
available when you call.  
2. Include a copy of your proof of purchase and a written explanation of the  
problem; this will enable us to expedite your repair.  
3. Attach the shipping label to the exterior of the package.  
4. On the shipping label, be sure to include the WRA number obtained from  
TalkSwitch or your reseller.  
5. Ship the product (prepaid) to your reseller. If the product was purchased from  
TalkSwitch, send the unit in its original or better protective packaging to:  
TalkSwitch  
1545 Carling Ave., Suite 510  
Ottawa, Ontario  
K1Z 8P9  
Canada  
If the product is being shipped from outside of Canada, the following statement  
must be included on the package: ‘Canadian Goods Being Returned to Canada’.  
Important: Failure to obtain a WRA number and include the information indicated  
above will result in the package being refused.  
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FOR PRODUCTS PURCHASED OUTSIDE OF THE U.S. AND CANADA  
To be eligible to obtain warranty service during the warranty period the Customer  
must provide proof of the date of purchase, serial number, and obtain warranty  
return instructions from the appropriate Authorized Warranty Centre. Authorized  
To obtain warranty service, the Customer is responsible for the cost of shipping  
the product to the Authorized Warranty Centre in suitable packaging. Any  
applicable duties or taxes for the return of repaired or replacement product are  
the responsibility of the Customer. Replacement or repaired product is warranted  
to be free from defects in material or workmanship for the remainder of the  
limited warranty period of the originally purchased product.  
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1545CARLING AVENUE, SUITE 510  
OTTAWA, ONTARIO, CANADA K1Z 8P9  
© 2005 TalkSwitch. All rights reserved. Printed in Canada. TalkSwitch is a division of Centrepoint Technologies Inc.  
Document number: TS005.014.EN (October 2005)  
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