Contents
Troubleshooting
User Guide
TANDBERG Movi 3.0
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Troubleshooting
Receiving a call
Getting started
The Movi software client is usually made available to you by your
company’s IT administrator.
When someone calls you on Movi, this dialog will appear:
A web camera, a microphone, and loudspeakers or a headset must
Signing in
Answer or reject the call by clicking the buttons, or close the
dialog using the X to ignore the call without this being visible to
the caller.
For some users, sign-in will be automatic and you may not even
notice the sign-in screen. Otherwise, your IT administrator should
have supplied you with a username and password.
1. Start by entering your username and password in the sign-in form.
Pop-up toolbar
2. Movi will sign you in automatically from now on, unless you de-
select the options Remember my Username, Remember my
Password, and Sign in automatically.
A toolbar with these buttons will appear when you move the
mouse pointer over the video window:
3. Click Sign in or press EntEr.
Selfview – see yourself on camera (see page 4).
Microphone – mute when not participating.
Making a call
1. In the search field, start typing the name of the person to call.
2. Click the name on the list or use your arrow keys to scroll down.
3. Double-click the name, click
will now appear on screen.
or press EntEr. A video window
Speaker volume – click to mute, or drag slider to adjust.
Fullscreen – use entire screen for video.
There are three more ways to initiate a new call:
c. Enter a video address (SIP URI) for a person or an endpoint
directly. A video address for a person is usually the same as their
e-mail address.
End call – “hang up”.
Tip: To see your own video address, click on the button with your
name on it near the top of the Movi control window.
Move the mouse pointer away from the toolbar to make it
disappear.
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Troubleshooting
Presentation sharing
Window and camera control
During a call, you can share one of your application windows,
such as a PowerPoint presentation.
Selfview
Selfview is the option to see your own camera image.
How to share
in the Movi control window opens the video window in selfview
mode even when a call is not active. You may for example want to
check that your camera angle is correct before initiating a call.
There are two ways to share an application window:
a. Turn on fullscreen or slideshow view in an application during
a call, and Movi will ask you whether you want to share that
window. When you exit fullscreen view, Movi will stop sharing.
During a call, selfview will appear to you as a picture-in-picture (PiP)
inside the video window. Double-click a PiP to focus it, or click and
drag to move it around inside the window.
b.
brings up a list of your open application windows. Select
any of them to start sharing. To stop, click the same button
again, then click Stop ShAring prESEntAtion.
Controlling your camera
Tip: If bandwidth or system resources are limited, turning off your
camera during a presentation will improve presentation quality.
on the video pop-up toolbar switches your camera on and off.
Should you switch off the camera during a call, Movi will continue to
show the last video frame as a still image to other call participants.
What to share
If you switch the camera off before the recipient answers your call,
there will be no image of you available. You may still turn the camera
on during the call.
Participants will see everything that happens in the shared window
as it occurs. This feature has many potential uses. Here are a few
examples:
Note: This setting does not affect the cameras of other participants.
• Share your word processor and let call participants see your
meeting notes as you type.
Keeping Movi on top
• Share pictures from your computer as a slideshow.
• Draw as you go, share an image editor or other visualization
in the top right corner of your Movi windows will keep the window
visible on top of any other applications that may be active.
tool.
• Share your web browser, e-mail inbox, calendar ...
This is particularly useful when sharing a presentation, as you can
keep the video window visible while working in a different application.
Notes:
• You cannot share the Movi windows or your Windows desktop.
Fullscreen video
• Conference participants will not see your mouse cursor in the
shared window.
on the video pop-up toolbar toggles fullscreen video. You can
also do this by double-clicking inside the video window.
• Your shared window will appear to you as a picture-in-picture
(PiP) inside the video window. Double-click a PiP to focus it.
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Troubleshooting
Contacts
Recent calls
The My contacts list contains endpoints and Movi users whose video
addresses you have stored for quick retrieval and reuse.
Recent calls is an overview of your latest outgoing, incoming, and
missed calls. You can use the list to redial and to add callers and
recipients from the list as contacts.
Note: The My contacts list is stored per user. If there are other user
accounts on your computer, they will not have access to your list.
Note: The list of recent calls is stored per user. If there are other
user accounts on your computer, they will not have access to
your list.
Adding a contact
There are several ways of adding a new contact to the My contacts
list:
Call information
Each entry in the recent calls list has an icon indicating status:
1. Use the search field or the Recent calls list to locate a person or
endpoint.
You made an outgoing call.
You answered an incoming call.
You missed an incoming call.
2. Select the list entry you want using the mouse or arrow keys. This
will make the link Add to My contActS appear.
3. Click Add to My contActS.
4. Enter the name you want for your contact.
5. Click SAvE or press EntEr.
If you have answered a call from a different Movi installation or
endpoint, this will be noted in the list as “Answered elsewhere”.
You can also add a video address as a contact directly:
Each list entry also contains information on:
1. Click My contActS.
• Date and time of call
2. Click Add nEw contAct.
• Call duration (click on each entry to display)
3. Enter the name you want for your contact.
4. Enter the video address (SIP URI).
5. Click SAvE or press EntEr.
• Video address of the caller (incoming) or the recipient
(outgoing)
Deleting call information
Deleting a contact
To clear the Recent calls list:
1. Click My contActS
1. Click the rEcEnt cAllS button.
2. Select the contact you want to delete using the mouse or arrow
2. Click the link clEAr hiStory in the lower right corner.
keys to make the link Edit contAct appear.
3. Click Edit contAct.
4. Click dElEtE contAct.
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Troubleshooting
Presence status
Closing Movi
Status messages in Movi
Closing and reopening the control window
Your Movi presence status is reflected in search results and contact
lists.
1. Click on the X in the upper right corner to close the Movi
window while remaining available to receive calls.
2. Movi is now placed in your computer’s systray in the lower
right corner of your screen. Your current status will be
displayed on top of the Movi icon.
Online – this is an online Movi user.
Registered – this is a connected endpoint.
Away – the user has set this status.
3. To reopen the Movi window, double-click the systray icon, or
right-click it and select Open.
Signing out
Busy in a call – set by Movi or endpoint when user is in a call.
Busy – the user has set this status.
To sign out from Movi, for example to allow another user to log in:
1. Click the status button in the Movi control window.
Offline – set by Movi or endpoint when user signs out or exits, but
may also have been set by user.
2. Select Sign out.
3. If your username and password are already filled in, click the
clEAr Sign-in link to empty the fields for the next user.
No status – no status information is available for this user, who
may be online or offline.
Exiting Movi
To exit the Movi application completely:
Setting your status
1. Right-click on the Movi icon in the systray.
You can manually change your status by clicking on the status button
next to your name in the Movi control window. The alternatives are:
2. Select Exit.
Online
When you exit Movi, you will also be signed out.
Away
Appear offline – remain logged in while appearing offline to others
Note: Your status will change automatically from Online to Busy in a
call.
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Troubleshooting
Using the keypad during conferences
Using the keypad (DTMF)
The keypad may also be used for changing the layout of your
video window and far-end camera control during conferences.
When to use the keypad
Note: This feature relies on the TANDBERG MCU, which may
or may not be part of your TANDBERG setup. If in doubt, talk to
your IT administrator.
Dual-tone multi-frequency (DTMF) signaling is used for telephone calls
in the voice-frequency band. A tone is sent representing each number
pressed on the keypad.
When the keypad is active during multi-part conferences, you
may:
The tone-based keypad in Movi has several uses, notably:
• The keypad can be used to create and/or enter passwords for
• Press 2 or 8 to change the layout.
multi-part conferences.
• Press 4 or 6 to change which participant appears in the
• Setting up a new conference may in other ways involve equipment
largest pane.
that requires DTMF.
• Press 1 or 7 to enable far end camera control.
• Voice systems frequently have tone-based menu navigation (such
1 and 7 will then zoom in and out if supported
as, “To speak to an operator, please press 1”).
2, 4, 6, and 8 will work as arrows to move the camera of
the participant in the largest pane.
How to use the keypad
on the video pop-up toolbar brings up the keypad. You may then
enter a number using the mouse.
Note: Sending DTMF may fail if the microphone is muted.
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Troubleshooting
Notifications and ring tone
Settings
You can decide when and how Movi shall notify you when calls
come through.
Movi comes with predefined settings that should work out of the box
for most users.
To change the ringtone, follow these steps:
on the Movi control window brings up the Settings dialog.
1. Use the drop-down menu and select one of the alternatives.
Remember to store changes to settings by clicking oK when you are
done.
2. Listen to the tone by clicking the plAy button. Note that you
must stop one ring tone before you can try another.
3. Click oK when you are happy with your selection.
Note: Most of Movi’s settings can be changed at any time, including
during a call.
You may also want to tweak the following settings:
Network
• Do not play notification when I am busy. You will see the pop
up dialog when you have set your status to Busy, but no ring
tone will be played. This setting is enabled by default.
If you know that more bandwidth than the default setting is available,
you may increase the bandwidth setting for better video quality.
• Do not play notification when I am in a call. You will see the
pop up dialog when you are already in a call, but no ring tone
will be played. This setting is disabled by default.
Note: Your IT administrator may limit the bandwidth options available
to you.
• Enable tray icon notifications. Movi provides “balloon”-style
notifications from the systray, for example if you have missed
calls. This setting is enabled by default.
Video resolution
The video resolution will always be the highest resolution available to
you with the resources available.
Device selection
If Movi detects that it is using too high a share of your system
resources, the resolution will be lowered automatically.
You may want to use different audio and video devices than
those Movi has picked by default. For example, your camera and
your PC may both have built-in microphones.
Note: Your IT administrator may limit the video resolution options
available to you.
The drop-down lists let you choose from all devices detected on
your system:
• Microphones (audio input)
Automatic startup
• Loudspeakers and/or headphones (audio output)
• Cameras (video input)
By default Movi starts up when you log on to Windows.
De-select the Start TANDBERG Movi at Windows logon check box to
change this setting.
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Troubleshooting
Troubleshooting
System requirements
Others cannot hear you
PC requirements
If the other call participant(s) cannot hear you, make sure your
microphone is properly connected and not muted.
• Processor
Any processor supporting SSE2 (such as Pentium IV) or better
• Memory
You cannot hear others
512MB RAM or more
If you cannot hear the other participant(s), the problem could be
audio not being sent from their end. If you think this is the case, ask
them to perform the microphone check described above.
• Operating system
Windows XP SP2 or later, Windows Vista, or Windows 7
• Connection
If audio is indeed being sent, make sure your loudspeakers or
headphones are connected. Check all volume controls:
IP network connection (broadband, LAN, wireless)
At least 24 kbps is required for an audio connection. For a
video connection, the recommended minimum is 128 kbps.
• Your headphones or loudspeakers may have their own volume
buttons or switches.
• The Windows volume settings will override all other volume
controls. Look for the loudspeaker icon in your systray to open
and/or unmute.
• Graphics card
OpenGL version 1.2 or higher
Hardware support for DirectX 8 or higher
• Movi has its own volume settings.
• Sound card
Any standard sound card (full-duplex, 16-bit or better) should
work with Movi.
Other audio issues
If call participants are experiencing distorted sound, very low sound,
or echos:
Multimedia device requirements
1. Check whether any of you have enabled microphone boost, echo
cancellation, gain control, noise reduction, digital effects or similar
features for your audio devices.
• Microphone
All microphones work well with Movi. Note that some cameras
have built-in microphones.
2. Turn all such audio device features off for Movi to work optimally.
• Camera
Conference information
Movi works with most common web cameras. For more
TANDBERG website.
Move the cursor over the video window to display
corner, which opens Conference information. Your IT administrator
in the top right
may request this information from you for troubleshooting purposes.
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Contents
Troubleshooting
U.S. HEADQUARTERS
TANDBERG
EUROPEAN HEADQUARTERS
TANDBERG
1212 Avenue of the Americas
24th Floor
Philip Pedersens vei 20
1366 Lysaker
New York, NY 10036
Norway
Telephone: +1 212 692 6500
Fax: +1 212 692 6501
Video: +1 212 692 6535
E-mail: [email protected]
Telephone: +47 67 125 125
Fax: +47 67 125 234
Video: +47 67 126 126
E-mail: [email protected]
Copyright © TANDBERG 2009. All rights reserved.
INTELLECTUAL PROPERTY RIGHTS
The TANDBERG Movi client covered by this User Guide is protected
under copyright, patent, and other intellectual property rights of various
jurisdictions. Any applicable software licenses and any limited warranty
are located in the License Information displayed when installing Movi.
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