Swiss Diamond Telephone IP10 User Manual

IP10S / IP10  
Corded IP phone  
User guide  
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Memory keys ....................................................................................................................................24  
Save memory keys ........................................................................................................................24  
Speed dialing using memory keys .................................................................................................25  
Call lists............................................................................................................................................26  
Unanswered calls ..........................................................................................................................26  
Erase call lists................................................................................................................................27  
Using the menu................................................................................................................................28  
Accessing a menu function............................................................................................................28  
List of menu functions....................................................................................................................29  
Configuring user parameters ..........................................................................................................31  
Ringing tones ................................................................................................................................31  
Language ......................................................................................................................................32  
Display ..........................................................................................................................................32  
Headset.........................................................................................................................................33  
Voice mail number.........................................................................................................................34  
Password.......................................................................................................................................34  
Reset.............................................................................................................................................35  
Clock .............................................................................................................................................35  
Viewing administrator parameters..................................................................................................36  
Configuring through a Webbrowser ..............................................................................................37  
Connecting to the IP phone Web server.........................................................................................37  
General information .......................................................................................................................38  
User settings .................................................................................................................................39  
Phone books .................................................................................................................................40  
Appendix ..........................................................................................................................................41  
Troubleshooting.............................................................................................................................41  
Warranty conditions.......................................................................................................................41  
Declaration of conformity for the European Community .................................................................42  
Compliance and safety information................................................................................................42  
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For your safety  
Please read the following safety precautions before setting up your phone.  
Certification information  
This equipment has been tested and found to comply with the limits for a Class A digital device,  
pursuant to part 15 of the Federal Communications Commission Rules. These limits are designed to  
provide reasonable protection against harmful interference when the equipment is operated in a  
commercial environment. This equipment generates, uses, and can radiate radio frequency energy  
and, if not installed and used in accordance with the instruction manual, may cause harmful  
interference to radio communications. Operation of this equipment in a residential area is likely to  
cause harmful interference in which case the user will be required to correct the interference at his  
own expense.  
Modifying the equipment without Swissvoice’s written authorization may result in the equipment no  
longer complying with FCC requirements for Class A digital devices. In that event, your right to use the  
equipment may be limited by FCC regulations, and you may be required to correct any interference to  
radio communications at your own expense.  
Operating conditions  
This telephone is to be operated on a local area network. The calls are handled by a call manager  
using MGCP, H323 or SIP signalling protocol. The telephone must be equipped with the appropriate  
software version.  
Location  
Place your telephone in a safe place, on a non-slip surface.  
Do not expose the telephone to direct sunlight or other sources of heat. Keep it in an ambient  
temperature between +5°C and +35°C.  
Keep the telephone dry.  
Avoid wet or dusty locations.  
Avoid locations where your telephone is exposed to aggressive liquids or vapours.  
Avoid locations in the immediate vicinity of hi-fi and video equipment, domestic appliances, monitors,  
and electric motors (influence of electromagnetic fields). If your telephone is connected to a PC, the  
monitor may cause electromagnetic interference.  
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For your safety  
Connection  
Plug the telephone’s connecting cables into the appropriate sockets only. Never try to change the  
plugs on the connecting cables.  
Only a Swissvoice power adaptor must be used with the IP10S and IP10 phones.  
Swissvoice power adaptor references are:  
For US: 02P175500A  
For Europe: 20314471, 02P175600A  
For UK: 02P183100A  
For Australia: 02P183200A  
Use of a third party power adaptor would be improper. Consequently, in case of product defect or flaw  
caused by this improper use, the guarantee will not apply.  
Security  
The plug-in power supply is used as a disconnection device.  
The network and power supply accesses of the phone are classified SELV (Safety Extra Low Voltage).  
The mains access of the plug-in power supply is classified Dangerous voltage.  
Care  
Never carry the telephone by its connecting cord.  
Clean the set with a soft, slightly damp or anti-static cloth. Do not use any detergents or chemicals to  
clean the set.  
Qualified service  
Do not attempt to open the phone. Only qualified personnel may repair phone equipment. Changes or  
modifications not expressly approved by Swissvoice could void the user’s authority to operate the  
equipment. If your telephone is faulty or defective, please contact your supplier.  
Information regarding the products in this manual is subject to change without notice. This guide is  
believed to be accurate but is presented without warranty of any kind, express or implied. The usable  
services and features on the phone depend on the installed software release and on the call manager.  
Therefore, the conformity of the user guide cannot be guaranteed.  
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Your phone  
Introduction  
Your IP phone is a full-feature telephone that provides voice communication over an IP (Internet  
Protocol) network. You can use it as a traditional analog phone, allowing you to make and receive  
telephone calls. It also offers features that you have come to expect from a telephone, such as call  
transfer, voice mail access, redial key. Furthermore, your IP phone offers you new features because it  
is part of an IP network. For example, you can customize its settings using the Web based interface.  
Your IP phone can be either the IP10S or the IP10. The only difference consists in a mini-switch for a  
PC connection which is offered on the IP10S.  
Your IP phone is compliant with three signaling protocols: Media Gateway Control Protocol (MGCP),  
Session Internet Protocol (SIP) and H323 v4. Depending on the software loaded in your phone, this  
user guide may not describe the exact phone behaviour.  
Typographical convention: words and messages displayed in the phone are printed in bold and red  
color in this user guide.  
Keys version A  
Two key-board models are available. Version A offers programmed function keys while version B  
offers feature keys (see "Version B", page 7).  
Version A  
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Your phone  
Display keys  
Confirmation key: enables access to the menu in standby mode, performs  
1
OK  
a setting option, a service or a call.  
Clear key: exits to higher-level menu (short click) or to the standby display  
2
C
(long click).  
Deletes the last character in editing mode.  
Phone book key: offers direct access to name search in the phone books.  
3
4
Service key: offers a list of available services (short click) or performs a  
pre-programmed call number or service (long click).  
5-6  
Scrolling keys: enable browsing through menus and setting options.  
5
6
In standby mode, shows the most recently called numbers.  
In standby mode, scrolls in the phone books.  
Audio keys  
7
8
Loudspeaker key: activates loudspeaker or hands-free function.  
-
+
Volume keys: are used to adjust the volume.  
Dialing keys  
9
Keypad: is used to key in numbers and letters.  
to  
Pressing and holding one key calls the pre-programmed number or function.  
10  
Feature key is used to program a call number or a service. e.g. Voice Mail  
number. Blinks slowly to indicate that voice messages are present.  
11  
12  
13  
R
Flashing key: enables activation of a service by its code.  
Mute key: disables the microphone.  
Redial key: shows the most recently called numbers.  
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Your phone  
Keys version B  
Version B  
Display keys  
1
Confirmation key: enables access to the menu in standby mode, performs  
OK  
a setting option, a service or a call.  
Clear key: exits to higher-level menu (short click) or to standby display (long  
2
C
click).  
Deletes the last character in editing mode.  
3
4
Phone book key: offers direct access to name search in the phone books.  
Service key: offers a list of available services (short click) or gives access  
to Memory keys menu (long click).  
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Your phone  
5-6  
Scrolling keys: enable browsing through menus and setting options.  
5
6
In standby mode, shows the most recently called numbers.  
Scrolls in the phone books.  
Audio keys  
7
Loudspeaker key: activates loudspeaker and hands-free functions.  
8
-
+
Volume keys: are used to adjust the volume.  
Dialing keys  
9
Keyboard: is used to key in numbers and letters.  
to  
Pressing and holding one key calls the pre-programmed number or function.  
Feature keys: are backlighted keys used for speed dialing, line  
appearances, feature access.  
10  
F1 F2 F3 F4  
11  
12  
Label for programmable keys.  
In a call, a long click performs the mute function. The microphone is off.  
Indicators  
Indicators in standby mode  
When the phone is ready for use and no characters have been keyed in by the user, the phone is in  
the mode. Example of display:  
One or more of the following icons may be shown when a service or function is activated.  
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Your phone  
This icon is blinking. You have received one or more voice messages.  
Do not disturb service. All your calls are forwarded to your voice mail.  
All your calls are forwarded to the number you have chosen.  
If there is no reply, your calls are forwarded to your voice mail or to another  
number.  
If busy, your calls are forwarded to your voice mail or to another number.  
Ranking indicator when scrolling in sub-menus.  
Dynamic alarm indicator.  
Waiting for call manager. The phone is not yet connected.  
Headset indicator.  
Indicators in connected mode  
Example of display:  
Ready for dialing.  
Connection is done.  
Handsfree.  
Loudspeaker on.  
Microphone off (mute).  
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Getting started  
Package contents  
1 telephone set  
1 handset  
1 spiral handset connecting cable  
1 Ethernet cable (100 base T)  
1 wall mounting kit  
1 short operating instruction (A5 paper sheet)  
1 non-printed sticker for feature keys (version B only)  
Separately delivered:  
1 power supply.  
Not included:  
An additional Ethernet cable to connect any PC to the telephone through its PC-switch.  
Installation  
Your IP phone is designed to be connected to an Ethernet IP (Internet Protocol) network. Its  
connection to the network has to be done by your system administrator. If that is not the case, follow  
the above instruction for connecting your phone, and then ask to your system administrator for its  
configuring.  
Connecting the handset: insert the straight end of the spiral connecting cable into the socket on  
the base of the telephone (1). By gently pulling, check that the cable connector is in place. Insert the  
other end of the cable into the handset (2).  
You may use a headset instead of the handset.  
Powering the telephone*: insert the power cable jack into the  
socket (3) and plug the other end in  
a standard power outlet (4). Swissvoice is displayed a few seconds followed by Waiting for call  
manager…  
If your system administrator delivered your phone without a power supply, your phone probably  
receives power through the Ethernet connection.  
Connecting to the local area network: insert the Ethernet cable connector into the "LAN" socket at  
the bottom of the terminal (5). By gently pulling, check that the cable connector is in place. Insert the  
other end of the cable into the LAN connection socket (6).  
Shared network connection: This capability is offered on the IP10S model. If you have a single  
Ethernet port in your workspace with your desktop computer already connected to it, disconnect the  
Ethernet cable from the computer and attach it to the "LAN" port on the back of your phone (5). Next,  
use the Ethernet cable included with your phone to connect the "PC" port (7) on the back of your  
phone to your desktop computer (8). The IP10S phone has an integral switch.  
* Only a Swissvoice power adaptor must be used. For references, see "Connection" page 4.  
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Getting started  
Wall mounting option: you have the possibility to fix your telephone in wall mounting position. Place  
the plastic part on the base of the telephone (9). Place two screws distants of 126 mm, to hang the  
telephone (10).  
The message "Waiting for call manager…" will disappear once the IP address of the phone and the  
address of the call manager will be set. Otherwise, contact your system administrator.  
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Call functions  
Making a call  
Key in the phone number you want to call.  
Press the Clear key to delete the character to the left of the cursor or press and  
hold to delete all and abort the dialing preparation.  
C
Press the OK key to Call the number,  
OK  
or  
press the loudspeaker key,  
or  
lift the handset.  
Making a call using the phone book  
Press the phone book key.  
Press the scrolling keys to move the cursor to the phone book you want to  
search in. You may specifically scroll in your Private phone book or in the  
Common phone book managed by the administrator. You can also indifferently  
search in both, by selecting All.  
Press the OK key to select the phone book.  
Enter the first letter of the name.  
Press the OK key.  
OK  
OK  
Press the scrolling keys to move the cursor to the name you want.  
Info enables to display the phone number.  
Press the Loudspeaker key,  
or  
Lift the handset.  
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Call functions  
Speed dialing a phone number  
(see "Memory keys", page 24)  
Assuming you have assigned a phone number to one of the memory keys (  
can call that phone number:  
to  
and  
), you  
Press and hold the memory key you want. The phone number is displayed.  
Press the OK key to confirm the call.  
OK  
To check the phone number programmed on a memory key, just access the menu and select  
memory keys.  
F1 F2 F3 F4  
In the version B of the IP10, feature keys  
can also be used as speed dialing keys. A  
simple pressing on the key is sufficient to display the phone number.  
Last number redialing  
To redial one of the last 30 phone numbers you called:  
Press the scrolling key once in standby mode.  
Scroll to the number or name you want.  
Press the Loudspeaker key,  
or  
Lift the handset.  
The version A of the phone has also a dedicated key  
for the redial list.  
Dialing using the call lists  
Your telephone automatically stores the last 30 answered and 30 unanswered calls.  
(see "Call lists", page 26).  
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Call functions  
From the unanswered calls message  
In standby mode, new unanswered calls are announced by a message and the blinking envelope  
indicator.  
OK  
Press  
to display details. For each call, the number, the name (if included in the phone book), the  
number of calls, the date and time are available.  
Press the Loudspeaker key to call back.  
or  
OK  
Press the OK key under Options to save or erase the call information.  
From the call lists  
Press the OK key to enter the Menu.  
OK  
OK  
Select Call lists and then one of the call lists by pressing the OK key.  
Press the scrolling keys to move the cursor to the name or number you want.  
Press the Loudspeaker key,  
or  
Lift the handset.  
The scrolling key  
gives you directly the last dialed numbers.  
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Call functions  
Making a call with a headset  
A headset can be used instead of the handset. The headset function has to be activated in the User  
settings menu (see “Headset”, page 33).  
Dial the number or select a name or number in a list.  
Press the Loudspeaker key.  
To end the call, press the loudspeaker key.  
Answering a call  
Display of caller’s identity  
When someone calls you, his number is received and displayed (This is a Call manager service). The  
name is also displayed if it is stored with the number in the phonebook.  
Adjusting the ring volume  
While the phone is ringing you can adjust the ring volume of your telephone by  
+
-
pressing the volume keys.  
Receiving a second call  
While you are connected, you may receive a second call. Line 2 is displayed  
and the symbol blinks.  
Press the OK key to accept this call and to put the first one on hold,  
or  
OK  
Press the hook switch to end the first connected call and automatically be  
connected with the incoming call.  
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Call functions  
Options during a call  
Group listening  
Group listening is useful when other individuals in the room need to listen to the conversation.  
Press the Loudspeaker key during the call. The symbol  
The loudspeaker key toggles the loudspeaker On or Off.  
Hands-free operation  
is displayed.  
This feature allows you to make calls through the loudspeaker, without picking up the handset.  
Press the Loudspeaker key and leave the handset on-hook.  
To end the call, press the Loudspeaker key,  
or to continue the call with the handset, just pick it up.  
Speech quality decreases with distance from the terminal.  
Volume adjustment  
The volume in the receiver and the loudspeaker can be changed during a conversation.  
Press the volume keys, up or down, to adjust the volume. When group listening  
+
-
or hands-free mode are active, the volume set level symbol  
is displayed.  
Mute  
IP 10 version A:  
If you wish to talk to someone in the room without the calling party hearing,  
Press the Mute key. The  
symbol is displayed.  
To switch the microphone on again, press the Mute key.  
IP 10 version B:  
Press and hold the star key for two seconds. The  
symbol is displayed.  
To switch the microphone on again, press the star key.  
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Telephony services  
A number of services are offered to help you handle your calls with ease. Many of the services are  
offered by the Call manager. Consequently, the services listed in this paragraph may not be offered if  
not supported by the Call manager.  
Depending on the signalling protocol version loaded in your phone, the list of services may be different  
and may also be dynamic. For this reason, the following services are described as examples.  
To consult and to use the list of services, press the  
using the feature keys (see "Memory keys", page 24).  
key. Some services may also be enabled  
Using services during a call  
Enquiry call  
You are conversing with one party and wish to make a brief call to another party while holding the  
existing connection.  
Press the OK key to select Line 2.  
OK  
Enter the number you want to call.  
This service can also be activated by pressing the  
Brokering  
Two calls are initiated:  
key and selecting Enquiry call or Hold.  
Press the OK key as often as necessary to switch back and forth between the  
first call and the second one.  
OK  
To end the call you’re connected with, press the hook switch. You’ll  
automatically switch to the other call.  
Transfer call  
To connect the two call partners, press the Service key.  
Scroll through the list and select Transfer call.  
Confirm with the OK key.  
OK  
The connection is done, replace your handset.  
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Telephony services  
Conference  
During a call, if you want to set up a conference with a third party:  
Press the Service key.  
Scroll to select Conference.  
OK  
Press the OK key to confirm.  
Key in the number you want to call.  
To end the conference, press the Service key.  
Select Terminate conference and press the OK key to confirm.  
OK  
Blind Transfer  
During a call, you may want to transfer it to a third party.  
Press the Service key.  
Scroll to select Blind transfer.  
Press the OK key to confirm.  
OK  
Key in the phone number to which you want to transfer the call.  
Hang up the handset.  
When Blind transfer is selected but not yet done, you can come back to the connected line  
by pressing the Service key and selecting Take back.  
Using services in standby mode  
Using services  
When your telephone is in standby mode, you can use some services. The service availability  
depends on the Call manager.  
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Telephony services  
Voice Mail  
To consult your voice mail, press the Service key.  
Select Voice mail.  
OK  
Your Voice mail is called automatically.  
or  
Press the F1 key (pre-programmed key in version A) or any assigned voice mail  
key (F1 to F4).  
F1  
Press the OK key, or press the loudspeaker, or lift the handset.  
OK  
The voice mail number is set by the Call manager administrator. Otherwise, you can set your  
own voice mail number (see "Voice mail number", page 34). Nevertheless, the first one is the  
default.  
Pick up  
To pick up a call ringing on an other phone:  
Press the Service key.  
Scroll to Pick up.  
Press the OK key to select.  
OK  
Key in the phone number.  
You’re connected with the caller.  
Do not disturb  
To activate this service:  
Press the Service key.  
Scroll to Do not disturbON .  
Press the OK key to select.  
OK  
Press the OK key once again to activate.  
OK  
The symbol  
is displayed. The caller will hear a busy tone.  
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Telephony services  
To deactivate “Do not disturb”:  
Press the Service key.  
Scroll to Do not disturbOFF .  
OK  
OK  
Press the OK key to select.  
Press the OK key once again to deactivate.  
Call Forward  
You can forward incoming calls to another phone number or to your voice mail. The forwarding can  
concern all incoming calls, or only those for which you are already on the phone or when you don’t  
answer.  
Press the Service key.  
Scroll to Call forward ON, or CF on no reply ON, or CF on busy ON.  
Press the OK key to select.  
OK  
Enter the phone number to which calls will be diverted.  
Press the OK key to activate.  
OK  
The symbol  
for permanent call forward or  
for call forward on busy  
or no reply is displayed.  
To deactivate “Call forward”:  
Press the Service key.  
Scroll to the call forward with mention OFF.  
OK  
OK  
Press the OK key to select.  
Press the OK key once again to deactivate.  
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Phone book  
You can save names and phone numbers in the phone’s memory (private phone book). You can also  
use the common phonebook saved by the system administrator.  
Your private phone book may save up to 100 names and phone numbers. The common phone book  
may contain up to 400 names and numbers.  
You can save entries in your phone book locally or from your phone’s Web server interface. (see  
“Configuration through a Web browser”, page 37). The following section describes how to do it locally.  
Saving names and phone numbers  
In standby mode  
Press the OK key to access the Menu and select Phone book.  
OK  
Use the navigation keys to scroll to New entry.  
Press the OK key.  
OK  
Key in the name.  
Press the OK key.  
OK  
Key in the phone number.  
Press the OK key. New entry saved is displayed.  
OK  
#
To switch from upper case to lower case, and vice versa, press the  
the first character of each word is upper case.  
key. By default, only  
Press a button repeatedly until the character you are looking for appears:  
Buttons  
Special characters in alphabetic mode –  
lower case  
Special characters in alphabetic mode –  
upper case  
0
1
2
3
4
5
6
7
8
9
space  
- . ? ! , : ; 1 ' \ "  
A b c 2 à á å ã ä â ç  
d e f 3 è é ê ë  
g h i 4 ì í î ï  
j k l 5  
m n o 6 ñ ò ó ô õ ö ø  
p q r s 7  
A B C 2 Ã Ä Å Æ  
D E F 3 É  
G H I 4  
J K L 5  
M N O 6 Ñ Ø  
P Q R S 7  
T U V 8 Ü  
W X Y Z 9  
t u v 8 ù ú û  
w x y z 9 ÿ  
* / () # + < = > % & @ $  
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Phone book  
Searching for names and phone numbers  
In standby mode  
Press the Phone book key.  
OK  
Select the phone book you want to search in, or select All.  
Key in the first letter of the name.  
OK  
Press the OK key.  
The first name saved with this letter is displayed.  
Scroll to select the name you want to call.  
Info gives you the phone number associated with the name.  
Scrolling in the phone book  
The phone book is accessible either in standby mode or during a call.  
In standby mode  
Press the Navigation key to access the Scroll submenu in the phone book.  
Select the phone book you want to search in, or select All.  
OK  
Press the OK key.  
Use the Navigation keys to scroll to a name.  
Info allows you to display the phone number.  
Pick up the handset or press the Loudspeaker key for calling.  
During a call  
Press the Phone book key.  
OK  
Select the phone book you want to search in, or select All.  
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Phone book  
Use the Navigation keys to scroll to a name.  
OK  
OK  
Press the OK key to access the Options.  
Select Info to display the phone number or Call to start a second call.  
Modifying names and phone numbers  
In standby mode  
OK  
Press the OK key to access the menu and select Phone book.  
Scroll to Edit with the navigation keys.  
Press the OK key to Modify.  
OK  
C
Use the Correction key to modify the name. When pressing and holding the  
Correction key, all characters are deleted.  
Press the OK key to confirm. Proceed the same way with the phone number.  
OK  
Erasing names and phone numbers  
You may erase your entire private phone book or delete entries one by one.  
In standby mode  
OK  
Press the OK key to access the menu and select Phone book.  
Use the Navigation keys to scroll up to Erase.  
Press the OK key.  
OK  
Use the Navigation keys to scroll up to the name you want to erase.  
Press OK and confirm that you want to erase this entry.  
OK  
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Memory keys  
Each key of the keypad and feature keys can be used for saving a phone number or a function.  
F1 F2 F3 F4  
Save memory keys  
In standby mode  
OK  
Press the OK key to access the Menu and select Memory keys.  
Use the Navigation keys to scroll up to the key for the memory in which you  
want to save.  
Press the OK key to select.  
OK  
Use the Navigation keys to scroll up to the type of memory into which you want  
to key: Free number or Function or None to erase the current entry.  
OK  
Press the OK key to select.  
For a free number  
Select Modify entry and key in the name and number,  
or  
Select Phone book for saving an entry already saved in the phone book.  
For a function  
Select one of the functions in the list.  
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Memory keys  
Speed dialing using memory keys  
Activating a function  
To activate a function saved in a memory key,  
In standby mode,  
Press and hold the number key until the name function is displayed,  
or  
Press a feature key (F2 is an example).  
F2  
Confirm the activation of the service by pressing the OK key.  
OK  
2 beeps are sounded and the message "Service activated" is displayed.  
In idle mode, the service indicator is displayed (see ”Indicators”, page 8).  
Deactivating a function  
Press the Service key, and select the service with indication OFF.  
or  
Press the allocated memory key.  
OK  
Press the OK key to select and once again to confirm the deactivation.  
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Call lists  
Your phone registers the last 30 phone numbers of missed, dialed and received calls.  
In standby mode,  
Press the OK key to access the menu and select Call lists.  
OK  
Use the navigation keys to scroll up to the list you want to consult.  
Press the OK key to access the list you have selected.  
OK  
For each registered call, you can view:  
The date and time of the call  
The number of iterations  
The range number of the call  
in the list  
The phone number and name  
The duration  
of the caller (if saved in the phone book)  
Select Options by pressing the OK key to Save the caller’s name and number  
in your phone book or to Erase call information from the list.  
OK  
or  
Pick up the handset or press the loudspeaker key for calling back.  
or  
Unanswered calls  
In standby mode, new unanswered calls are indicated by a written message and the blinking envelope  
indicator.  
Press the OK key to display further information as described above.  
In standby mode, new unanswered calls are indicated by a written  
message and the blinking envelope indicator.  
Press the OK key to display further information as described  
above.  
If the caller saved a message on your voice mail, a second  
message is displayed New voice message(s).  
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Call lists  
When the voice mail number is programmed on a feature key, it blinks slowly to announce  
new voice mail messages.  
Press the OK key to Listen to new messages or use the backlighted voice mail key if set.  
Erase call lists  
In the Call lists menu,  
Use the Navigation keys to scroll up to Erase call lists.  
Select it by pressing the OK key.  
OK  
Use the Navigation keys to scroll up to the list you want to erase.  
Select it by pressing the OK key.  
OK  
A written message confirms that the list has been erased.  
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Using the menu  
The phone offers you an extensive range of functions that allow you to customize the phone to your  
needs and use it with ease. These functions are arranged in menus and sub-menus.  
Menu function setting can also be done through the IP phone Web server interface (see "Configuring  
through a Web browser", page 37).  
Accessing a menu function  
The OK key allows you to enter the menu, select sub-menus and confirm any  
action offered on the display. This key is always associated with the word that  
OK  
appears in the left bottom of the display.  
The Navigation keys enable scrolling in main menus, sub-menus, setting  
options and lists.  
To return to the previous menu level, press the C key.  
C
To exit the menu, press and hold the C key.  
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Using the menu  
List of menu functions  
Menu  
Phone book  
Search  
Scroll  
All  
Private  
New entry  
Edit  
Common  
Erase  
Call lists  
Unanswered calls  
Answered calls  
Dialed numbers  
Erase call lists  
Memory keys  
Ringing tones  
User settings  
List of memory keys  
Free number  
Function  
None  
Melody  
Volume  
Rhythm  
Internal ring  
External ring  
*Language  
English  
Français  
Deutsch  
Español  
Italiano  
Display  
Idle screen  
Contrast  
Headset  
Off  
On  
Other settings  
Voice mail  
number  
Password  
Reset  
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Using the menu  
Menu  
Admin settings  
Current settings  
Change settings  
Boot version  
DSP version  
MAC address  
DHCP  
IP address  
Subnet mask  
DNS address  
GW address  
VLAN  
VLAN ID  
VLAN Priority  
TOS ID  
Precedence IP  
Call agent address  
Call agent port  
Automatic DST  
SNTP mode  
SNTP address  
SNTP Frequency  
Tone table  
Clock  
Alarm  
On  
Off  
Clock setting  
Set time  
Time format  
Time zone  
Date setting  
Set the date  
Date format  
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Configuring user parameters  
Setting parameters are divided into two categories:  
- User settings: You can freely choose the setting options for the functions offered in this category.  
Ringing tones, display language, display idle screen, headset capability, clock alarm, voice mail  
number, password and reset are the customization possibilities.  
- Administrator settings: rights to modify any of these parameters are reserved for your system  
administrator. However, the Administrator’s setting options may be viewed at any time.  
While configuring your phone, it is advisable to keep the receiver on the hook. If you lift the handset or  
if you receive a call while you are configuring, the sequence will be interrupted.  
Ringing tones  
In the Ringing tones menu you can define the settings - melody, volume, rhythm – for internal and  
external calls. You can choose from 10 melodies and even download polyphonic music in RTTTL  
format (5 melodies) using the phone’s Web server (see "Configuring through a Web browser",  
page 37).  
Melody  
In the Ringing tones main menu,  
OK  
Select Melody by pressing the OK key.  
OK  
Select Internal ring or External ring by pressing the OK key.  
Use the Navigation keys to scroll in the melody list. Each melody is played.  
Select one melody by pressing the OK key.  
OK  
Volume  
In the Ringing tones main menu,  
Select Volume by pressing the OK key.  
OK  
Use the Navigation keys to increase or decrease the volume.  
Confirm by pressing the OK key.  
OK  
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Configuring user parameters  
Rhythm  
In the Ringing tones main menu,  
OK  
OK  
Select Rhythm by pressing the OK key.  
Select Internal ring or External ring by pressing the OK key.  
Increase or decrease the rhythm using the navigation keys.  
Confirm by pressing the OK key.  
OK  
Language  
A choice of 5 display languages is offered: English, Français, Deutsch, Italiano and Español and  
one downloadable language (administrator setting). If the display is in a foreign language, look for a  
word beginning with "*".  
In the User settings main menu,  
Select *Language by pressing the OK key.  
OK  
Use the Navigation keys to scroll to the language you are looking for.  
OK  
Confirm your choice by pressing the OK key.  
Display  
Text  
In the idle state, the text field can be customized by choosing one of the following options:  
Free idle text, User logo, Operator logo, Digital clock, User name, Internal number, External  
Number.  
Operator logo, user name, internal number and external number must be provided by your system  
administrator to allow their selection.  
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Configuring user parameters  
In the User settings main menu,  
OK  
OK  
Select Display by pressing the OK key.  
Select Idle screen by pressing the OK key.  
Use the Navigation keys to scroll to the option you are looking for.  
Confirm your choice by pressing the OK key.  
OK  
To customize the display with your logo, you should first download it through the phone’s Web  
server (see "Configuring through a Web browser", page 37).  
Contrast  
In the User settings main menu,  
Select Display by pressing the OK key.  
OK  
OK  
Select Contrast by pressing the OK key.  
Adjust the contrast of the display using the Navigation keys.  
Confirm your choice by pressing the OK key.  
OK  
Headset  
If you want to use a headset instead of the handset, you should change the setting option.  
In the User settings main menu,  
Scroll to Headset.  
Select Headset by pressing the OK key.  
OK  
Select On using the Navigation keys.  
Confirm your choice by pressing the OK key.  
OK  
The  
indicator is displayed permanently.  
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Configuring user parameters  
Voice mail number  
You can save a personal voice mail number, which will be used when the network voice mail is not set  
or not available.  
In the User settings main menu,  
Scroll up to Other settings and select it.  
OK  
Select Voice mail number by pressing the OK key.  
Key in your voice mail number. Use the Correction key if necessary.  
OK  
Confirm by pressing the OK key.  
Password  
You will be prompted for your password before you can reset your phone.  
In the User settings main menu,  
Scroll to Other settings and select it.  
OK  
Select Password by pressing the OK key.  
Key in your old password. The default password is 0000. Press the OK key.  
Key in your new password and press the OK key.  
Confirm your new password and press the OK key.  
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Configuring user parameters  
Reset  
You can reset some of the menu settings to their original values by choosing whether to restore  
factory settings or to reset user settings to their original value, without changing some administrator  
settings (call agent address, downloaded language or service table).  
In the User settings main menu,  
Scroll to Other settings and select it.  
Select Reset by pressing the OK key.  
OK  
Key in your password and press the OK key.  
Choose Factory settings or User settings with the navigation keys.  
Confirm the reset.  
OK  
Clock  
Alarm  
The alarm clock can be used as a reminder. When the alarm time expires, the phone sounds an alert  
tone, your text is displayed and the  
indicator is displayed.  
Scroll to Clock main menu and press the OK key.  
OK  
OK  
Select Alarm by pressing the OK key.  
Press the OK key and select ON to turn the alarm on, or OFF to turn the alarm  
off.  
Set the alarm time and confirm with the OK key.  
Key in a free text which will be displayed when the alarm rings.  
Confirm by pressing the OK key.  
OK  
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Configuring user parameters  
Clock setting  
You can change the time settings if the time is not automatically given by the network.  
Scroll up to Clock main menu and press the OK key.  
OK  
Scroll and select Clock setting by pressing the OK key.  
OK  
Select Set time by pressing the OK key.  
Key in the time and save by pressing the OK key.  
You also can choose the time format: 12h or 24h, and the time zone.  
Date setting  
You can change the date settings if this is not automatically set by the network.  
Scroll to Clock main menu and press the OK key.  
OK  
Scroll and select Date setting by pressing the OK key.  
OK  
Select Set the date by pressing the OK key.  
Key in the date and save by pressing the OK key.  
You also can choose the date format: DD-MM-YY ; MM-DD-YY ; DD-MMM-YY.  
Viewing administrator parameters  
You have the option to view the technical and network parameters set by the system administrator, but  
you can’t change them. See the list of parameters on page 30.  
In the Admin. settings main menu,  
OK  
Select Current settings by pressing the OK key.  
Scroll with the navigation keys to view each parameter.  
Press the OK key to go Back to the previous menu.  
OK  
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Configuring through a Web browser  
You can also configure your phone using any Web browser. It offers you a user-friendly interface for  
setting and modifying parameters, saving and using your phone book, and the memory keys.  
Before you begin  
1- The IP phone’s connection to the corporate IP telephony network should have been set up by your  
system administrator. If that is not the case, follow the instructions on page 12 for connecting your  
phone, and ask to your system administrator for its configuration.  
2- You should know your phone’s IP address. It can be found locally in the Admin. settings main  
menu (see "Viewing administrator parameters", page 36).  
Connecting to the IP phone Webserver  
1- Start a Web browser session.  
2- Key your telephone’s IP address into the address field:  
Example: http://10.3.16.110.  
3- The following screen appears:  
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Configuring through a Web browser  
4- Click on User  
5- A window is displayed asking for User name and Password.  
6- Enter user in the username field and user in the password field.  
7- The following screen appears:  
The menu settings appear on the left of the screen. Go through them and change the setting values as  
you wish. They will be changed automatically on your phone. For some parameter changes, you will  
be asked to reboot your phone locally to activate changes.  
General information  
Webpage language  
You can change the language used on the Web server. The following languages are available:  
English, French, German, Spanish, Italian.  
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Configuring through a Web browser  
The fifth language is customizable by your system administrator, who is able to download another  
language.  
Phone parameters  
This gives an overview of the main technical parameters.  
User settings  
Memory keys  
From this page, you can save a phone number or a function on each dialing key and on each feature  
key.  
If a phone number has been saved, you can also manage a call (Dial – End call) from this page.  
Phone idle screen  
Free idle text: You can key in the text you want to be displayed in idle state on your phone.  
User logo: You also can choose a logo. In that case, go to the User logo page to download it.  
Time & date are managed by the system administrator. Otherwise, you can save it locally on your  
phone.  
User name, internal number, external number and operator logo are set by the system  
administrator. Otherwise, you will not be able to select one of these options to be displayed in idle  
mode.  
User login / user password  
You can change the login and the password for access to your IP phone’s Web page.  
Your login and password must be at least four characters long.  
RTTTL ring melodies  
You can choose from 10 ringing melodies or download any polyphonic music (up to 5), one for  
external calls and one for internal calls.  
Customizing ring tones  
Browse to a music file (.txt format) in your PC directories.  
Select Import for importing the selected music on your phone.  
Select the music name in the list above and click on either Select int or Select ext.  
You can also copy a music sequence into the Tones field and Save it. It will be downloaded to your  
phone in the ring tone list.  
Conversely, you can save the ring tone list you have in your phone to your PC. Just click the Import  
button.  
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Configuring through a Web browser  
Alarm  
To activate an alarm, select the On button and key in the time and a text which will be displayed when  
the alarm rings.  
Once the alarm is activated, the  
symbol appears at bottom right of the phone display.  
User logo  
You can customize your phone display with a logo. Just browse to the file you want in your PC  
directories (format: gif , jpg ), open it and click on the Submit button.  
The user logo option must be selected if you want the logo to be displayed as idle text (see  
"Display", page 35).  
Phone books  
Import private phone book  
You can import an existing private phone book into your phone, provided it is in csv format.  
In the other direction, you can easily upload the phone book saved in your IP phone to your PC.  
Manage private phone book  
This window offers an easy way to enter names and numbers in your private phone book. Use the  
name and number field to save new entries or change existing ones.  
Search and call  
Select one name and call this person by pressing the Dial button.  
You can directly speak in hands free mode and End the call from this window.  
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Appendix  
Troubleshooting  
If your phone is not functioning as it should, first try to find the fault in the following table. The following  
tips should help you correct the fault:  
Problem  
Possible cause  
Remedy  
No dialing tone.  
No connection to the LAN.  
Ensure that the LAN connection  
cables on the phone and at the  
LAN socket are correctly  
plugged in.  
No display.  
No power.  
Ensure that the power cable jack  
is correctly plugged in, or if the  
phone should normally be  
powered by the network, inform  
your system administrator.  
"Waiting for call manager"  
message, no dialing tone.  
One of the following parameters Check these parameters with  
is not set correctly:  
- Phone IP address  
- Call agent address and subnet  
mask  
your system administrator.  
- Gateway address  
Your call partner cannot hear  
you or you cannot hear him.  
The handset cable is not  
correctly plugged in.  
Ensure that the handset cable is  
correctly plugged into the  
handset and the telephone.  
Ask your system administrator.  
Time is not the one you’ve  
programmed.  
Time is automatically specified  
by the network.  
"Phone needs to be rebooted"  
message.  
Following changes in the  
configuration of the phone, a  
reboot is needed to take effect.  
Press the "OK" key to reboot the  
phone.  
Phone does not always ring.  
Call forwarding active or Do not Read the relevant section of the  
disturb facility set. user guide.  
Warranty conditions  
Your product is covered by a guarantee that is in accordance with the legal provisions of the country in  
which you purchased the product and which runs from the date of purchase. Please retain the receipt  
as proof of the date of purchase. Within the guarantee period, all faults that are the result of defective  
materials or manufacturing faults will be repaired free of charge. Repairs under guarantee will either  
be carried out by repairing the defective product or exchanging it, at the supplier’s discretion. Defects  
that do not significantly affect the value or use of the product as well as expendable items or damage  
that has been caused by improper use, through fair wear and tear or by interference with the product  
from third parties, are not covered by the guarantee. Possible consequential damages resulting from  
the use, the failure or faults on the product, in particular any liability for pecuniary loss, are excluded  
from this guarantee.  
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Appendix  
In the event of a claim under the guarantee, please contact the reseller or the service operator from  
whom you purchased the telephone.  
Declaration of conformity for the European Community  
The declaration of conformity applies for European Community, Switzerland, Norway, Iceland,  
Romania, and Liechtenstein.  
This equipment is in compliance with the essential requirements and other provisions of European  
Union Directive 1999/5/EC.  
Compliance and safety information  
Your IP phone meets the following regulatory compliance and safety standards:  
CE marking, indicating compliance with the European Union Directive 1999/5/EC. It includes the  
following safety and EMC standards:  
- User electrical security EN 60950  
- Federal Communications Commission Part 15 Class A (see "Certification information", page 3).  
Swissvoice S.A. 2001  
We reserve the right to amend delivery options and modify technical specifications.  
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