Sun Microsystems VCR B2B User Manual

SUN B2B ORDER PROCESSING MANAGEMENT  
SYSTEM  
User's Guide for Sun's Partners  
(Download PDF version ~700KB)  
Version 2.1  
1 September, 2003  
TABLE OF CONTENTS  
1. INTRODUCTION  
2. SYSTEM OVERVIEW  
3. FUNCTIONALITY  
3.1 Launch Sun B2B System  
3.2 User Registration and Login  
3.3 Deactivation/Reactivation of Users  
3.4 Password Administration  
3.5 Purchasing Order Generation  
3.6 View Purchase Order History  
3.7 Order Cancellation  
3.8 Order Deletion  
3.9 Other Functions  
4. SUPPORT  
4.1 Support Procedure  
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1. INTRODUCTION  
The Sun B2B System is an automated order processing management system  
developed by Sun Microsystems Pte Ltd and the ASP (iGINE). The system  
provides electronic order processing transactions and hence eliminates most  
of the manual work over fax and phone. It allows purchase orders (POs) sent  
to Sun electronically with a track of PO history, PO/order processing status,  
PO verification, PO processing capability and other submission via Internet.  
Thus this minimizes errors that may be prone in manual means. All  
transactions and transmission of data are governed and secured by security.  
2. SYSTEM OVERVIEW  
The system and business workflow of the Sun B2B System is illustrated  
below:  
Business Rule:  
For a valid purchase order (PO), Sun's partners must submit two pieces of  
information:  
ß
ß
General Purchasing Order Information  
Market Tracking Information  
In addition, where applicable, the following information is required in hardcopy  
with the appropriate approvals,  
ß
ß
Configuration Check  
Special Discount Form  
Three ways to submit a PO:  
(1) ERP to ERP  
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For partners with an existing ERP system and a mechanism to generate an  
ASCII file of both the purchasing order information and the market tracking  
information, the ERP-to-ERP way to submit a PO is in use. A file adaptor in  
partner environment sends the ASCII file of PO to the ASP (iGINE) via  
HTTPS protocol with SSL security.  
(2) Sun B2B WebFront  
For partners without an existing ERP system, partners can key in and  
generate a PO via the Sun B2B WebFront. Partners can also obtain a trail of  
PO history, PO processing status, PO processing capability via the webfront.  
Once PO is ready, partners can submit and send the PO to the ASP (iGINE)  
through the webfront. The transmission is secured by SSL encryption.  
The ASP's (iGINE) B2B Transaction Engine stores and verifies portions of the  
PO information.  
(3) SunCatalogue  
For Sun Catalogue customers, they can first access and select the desired  
products via Sun Catalogue. After generating the appropriate quotation, the  
customer can choose to submit the orders to the Sun B2B system.  
3. FUNCTIONALITY  
3.1 Launching the Sun B2B Webfront  
3.1.1 Launch a internet web browser from the desktop environment.  
3.1.2 Go to the Sun B2B WebFront web page at https://www.sun-b2b.com  
3.2 User Registration  
User IDs are created separately by the ASP (iGINE) system  
administrator. There is no online registration for users to gain access  
into the system. To create the necessary user IDs and passwords, the  
following information must be provided:  
ß
ß
ß
ß
ß
ß
Full name  
Company  
Designation  
Contact Number  
Email Address  
Partner ID (6-character ID assigned by Sun)  
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3.2.1 Access Control  
There will be two types of user accounts that can be created for  
partners. The key difference between the two types of accounts is that,  
one is allowed to create a draft PO but does not permit submission  
while the other type of account allows the user to create and submit the  
PO to Sun.  
3.2.2 User Login  
To access the system, a user must enter Login ID and Password at the  
User Login Screen. Note that the entire login session is encrypted  
using SSL.  
Figure 1 User Login Screen  
Note: Please refer to the Login Flow Chart (Flowchart 1).  
3.3 Deactivation and Reactivation of Users  
A user account will be deactivated after 3 consecutive failures of  
password entry. Thereafter, the deactivated user is presented with a  
message on the Login Screen indicating that the account has been  
deactivated.  
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Figure 2 Access Denied  
Once an account is deactivated, the user will be unable to log in even if  
the correct password is given, and a message prompting "Invalid Login  
or Password" will be displayed. The user will then need to contact the  
Sun B2B Helpdesk for account re-activation.  
Figure 3 Invalid Login  
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1. Login through Sun B2B Webfront  
No  
Load Sun B2B  
Webfront  
Key in Login ID and Password  
Partner  
Page  
(Fig 6)  
Valid  
Password?  
Yes  
Log Access  
Partner?  
Yes  
No  
No  
Login Page  
(Fig 1)  
User  
Deactivated?  
Establish  
Session  
No  
Yes  
Access  
Denied  
(Fig 2)  
Error  
Message  
(Fig 3)  
OA Staff  
Page  
(Fig 12)  
3rd  
Attempt?  
Yes  
Partner's  
Profile  
Partner's  
Profile  
Partner's  
Profile  
Business Rules:  
1. All sessions shall be SSL-enabled.  
2. User registration shall be performed off-line by iGINE.com administrator. There will be no online registration of user account.  
3. To ensure security, user accounts shall be deactivated after 3 consecutive unsuccessful attempt.  
4. Once deactivated, the user has to send an email to [email protected] to request for re-activation of the user account.  
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3.4 Password Administration  
3.4.1 Forgot Password: (Flowchart 2)  
3.4.1.1 Click the Forgot Password link on the User Login Screen.  
3.4.1.2 Enter the Login ID and the pre-defined Partner ID at the Password  
Retrieval Screen.  
3.4.1.3 Hit  
to submit the request to the ASP (iGINE) system  
administrator. Upon successful submission of the Login ID and  
Partner ID, password is sent to user's email account.  
Figure 4 Forgot Password  
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3.4.2 Change Password: (Flowchart 3)  
3.4.2.1 Upon a successful login, go to the User Services tab, click Change  
Password link.  
Figure 5 Change Password  
3.4.2.2 Enter Old Password and then New Password twice in the indicated  
fields.  
3.4.2.3 Hit  
to submit request, or  
to re-start the entry. A  
confirmation of the new password is presented. Both passwords must  
tally before the session is considered successful and completed.  
After which, the user is returned to the home page.  
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2. Web user forget his/her password  
Load Sun B2B  
Webfront  
Select "Forgot Password"  
Key in "Login ID" and "Partner ID'  
Forgot  
Password  
Page  
Login Page  
(Fig 1)  
Send password via  
return to  
home page  
email to user  
(Fig 4)  
User's  
Profile  
Business Rules:  
1. Password requested shall be automatically emailed to the user's pre-registered email address.  
2. A 6-character Partner ID shall be assigned to each partner. This ID will be used together with the user's login ID to retrieve the password.  
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3. Change of user password  
Established  
Session  
Select "Change Password"  
Key in Old and New Password  
Check that old  
password is  
correct and update  
account with new  
password  
Change  
Password  
Page  
return to  
home page  
(Fig 5)  
User's  
Profile  
Business Rules:  
1. Old password is required to verify the identity of the person before a new password can be used.  
2. All passwords must be more than or equal to 6 characters, consisting of alphanumerics. Passwords are non-case sensitive.  
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3.5 Purchasing Order Generation  
There are two ways whereby a Sun Partner can generate a PO:  
3.5.1 For Partners with existing ERP systems and are determined by Sun to  
be eligible, an ASCII file of PO information is created by the Partner's  
ERP system and sent its encrypted form to the ASP (iGINE) or further  
processing. (Flowchart 5)  
3.5.2 (For EMEA only) For EMEA Customers submitting via  
MySunCatalogue (MSC), the PO information is entered in MSC and  
an XML file of the PO is automatically created by MSC. It is then  
encrypted and sent to the SunB2B webfront for subsequent verification.  
3.5.3 For the rest of the Partners, PO entry is performed via the Sun B2B  
Webfront using a web browser. (Flowchart 4) There are two kinds of  
orders that partners can create:  
ß
ß
Ordinary Orders  
End User Orders (for items that partners buy on their customer’s  
behalf due to various reasons e.g. taxation constraints. End  
User Orders are also known as US Dollar orders or Back  
Commission orders; such orders are applicable to only certain  
regions e.g. Asia South, Korea, Latin America etc.)  
3.5.3.1 Go to Purchase Order tab folder:  
3.5.3.2 Select Generate New PO link or the End User Order link.  
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Figure 6 Order Entry (Ordinary Orders) for Partners  
Figure 7 Order Entry (End User Orders) for Partners  
3.5.3.3 Enter PO information in Generate New PO Screen  
Field Name  
Description  
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Cart File (Ordinary  
Order)  
This the path of the cart file to be imported for PO  
creation.  
Click "Browse" button to select the file then click  
"Import" to proceed with the extraction of the PO  
details.  
PO Number  
(Ordinary Order)  
Unique code number of the purchase order.  
End User PO  
Number (End User  
Order)  
Unique code number of the end user purchase order.  
Partner's PO  
Number (End User  
Order)  
Unique code number of the partner's PO.  
PWD Cart  
ID/WebDesk Quote  
ID  
The cart ID of the uploaded file for the indicated PO.  
This is automatically filled up after importing cart file.  
Otherwise, this is the manually entered WebDesk  
Quote ID which is supplied by Sun.  
ES Quote Number  
(for Ordinary Order)  
This is an optional field provided for orders that  
included Enterprise Services (ES) parts and have  
been assigned a quote Number by the ES sales  
personnel.  
Special Discount  
Number  
A number assigned for the Special Term Request  
(STR) applied for discount computation.  
Pricing Option  
The type of price list to be use for extracting the price  
of the PO item.  
You may select from the provided dropdown list and  
click the  
button to view the detailed  
information of the chosen agreement number-price list  
record.  
Main Line  
This is used to add sub-line item(s), that are meant to  
be configured and built into a base system i.e. Base  
Server.  
Select the Main Line item that the sub-line items are  
supposed to be tagged under. Enter the subline item  
product part number and the relevant quantity,  
discount and price. After that, click “Add” button to  
bring the subline item under the main line selected in  
the list box.  
New Part  
This flag allows partners to proceed with their order on  
New Product Parts that may not exist in the system’s  
product database yet as there is a delay in the  
synchronization of the Sun B2B database with Sun’s  
backend system.  
Note : Ensure that  
the part is valid  
before checking  
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this flag.  
If this is activated, value for Nett Price column is  
required and Discount column should be blank.  
Part No.  
Unique code number of the ordered product/part.  
Model No.  
The model number assigned to the indicated part.  
(This field has been disabled)  
Qty  
The quantity of the part ordered by the partner.  
Discount (%) or Nett Unit Price will always take precedence over the  
Price ($)  
Discount Percentage value.  
If both the fields are entered, the system will back-  
calculate the discount based on the unit price keyed-in  
and update the discount percentage field accordingly,  
regardless of the value keyed-in previously.  
Nett-to Sun Price  
(End User Order)  
This is meant for End User Orders, where the unit  
price/discount entered above are End User Unit Price.  
Nett-to Sun Price is the amount that Sun bills the  
Partners, thus allowing them to enjoy a certain  
amount of back commission.  
In Latin America, this field is labeled as Extended  
Distributor Price which is meant for Back  
Commission Orders.  
For example, an end user order may purchase 2  
quantity of a product for US$500 each while the  
partner’s price for that product is only US$400 each.  
So, the following fields should contain:  
Quantity = 2  
End User Unit Price = US$500  
Nett to Sun Price = US$800 (partners are to compute  
the multiply of $400 x 2 themselves)  
EMC/CCIB#  
This is an optional field that is required by some  
Taiwan and PRC orders to indicate that certain  
product parts have been certified/checked with an  
EMC/CCIB#  
Date Requested  
(MM/DD/YYYY)  
This is the requested ship date for the particular line  
item. This date must be later than the current (today's)  
date. However, note that this is only a REQUESTED  
date and the final shipment date may still differ  
depending on availability of the individual parts.  
Partners may enter different dates to indicate partial  
shipment for a particular order.  
Each product/part has corresponding buttons:  
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Button Name  
Add  
Description  
Add the keyed-in product/part details to the PO.  
Product/Part(s) added is displayed at the lower  
portion of the screen.  
Update  
Delete  
Saves the details of the product/part that is being  
edited.  
Removes the selected product/part from the PO.  
For PO which will be extracted from cart file, indicate the cart file in  
Import Partner Webdesk Cart File field and click the  
link.  
Figure 8 Cart File Details  
Fill in the items information. Either Discount or Unit Price can be filled  
up, and the Date Requested should be entered (Date Requested is  
disabled for sub-line items). Click  
to proceed with the  
extraction or  
to ignore.  
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Figure 9 PO with extracted items from Cart File  
After clicking "Update", the PO details will be displayed with the  
extracted items and Partner Webdesk Cart Reference filled up. This  
value is based on the cart file specified. Standard PO creation  
proceeds by indicating the PO Number.  
Upon clicking on Refresh, the system will check against the database  
on the correctness of the product/items. Any incorrect information will  
display an error message at the upper portion of the screen. This PO  
will not be submitted.  
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Figure 10 PO with incorrect information  
3.5.3.4 Hit  
to view the PO items on the Order Summary Screen.  
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Figure 11 Order Summary Page (Ordinary Orders)  
Note : If the PO includes service part(s), an additional screen will  
appear for Service Information before the Order Summary screen.  
Service part details are displayed here and can be changed. This  
screen will only appears for those countries that are configured for  
service part(s). Countries that are not enabled fro service part(s), a  
note will be displayed informing service parts are not allowed. For more  
information, please contact your SUN Representative.  
Figure 12 Service Information (for Service parts)  
For service parts having the same address, copying information can be  
done by selecting the product/part to be copied in "All address same  
as" or "Copy contract information from" dropdown lists.  
3.5.3.5 Hit  
to show Other Purchase Information Screen  
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Figure 13 Other Purchase Information  
Shipping information  
ß
ß
Partner has to select a ShipTo ID from the dropdown list.  
If the ID is NOT known, Partner is required to key in the relevant  
shipping details.  
ß
This two sets of information are mutually exclusive and partners  
are required to entered only one set  
Billing information  
ß
Partner has to select a BillTo ID from the dropdown list.  
ß
If the ID is NOT known, Partner is required to key in the relevant  
shipping details.  
ß
This two sets of information are mutually exclusive and partners  
are required to entered only one set  
Other information  
ß
Payment Terms (this is a non-editable field that indicates the  
partner's desired payment terms for this particular order, e.g.  
‘NET 30 DAYS’)  
ß
ß
For some regions (e.g. Greater China, Korea), the Sales  
Manager Email is required.  
If PO includes service part(s), this will be additional value:  
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Figure 14 Additional fields for service part(s)  
3.5.3.6 Hit  
to proceed with the Market Tracking Information Part I  
Screen.  
Figure 15 Market Information Tracking Form Part I  
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3.5.3.7 Hit  
to proceed with the Market Tracking Information Part  
II Screen only if "No" is selected for inventory, otherwise, it will  
proceed with the order submission.  
Figure 16 Market Information Tracking Form Part II  
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3.5.3.8 Fill in mandatory fields and hit  
to proceed. Click OK to  
submit the order. A message will be displayed for successful  
submission.  
Figure 17 After Submission Page.  
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Figure 18 Order Summary Page  
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Additional Business Rules:  
ß
For ERP to ERP partners, fax RConfig check to Sun OAs.  
(Please check with your respective SUN contact for more info)  
ß
For POs with special discounts, fax Special Discount Form to  
Sun OAs. (Please check with your respective SUN contact for  
more info)  
During any steps above, there are other buttons available on PO  
information modification:  
Button Name  
Refresh  
Description  
Update the values of the product/part details and/or  
update the Billing Information and Shipping  
Information.  
Previous  
Reset  
Go back to the previous page or screen  
Clear the entries on the current page  
Save As Draft  
Save the current PO in Draft stage, this implies that  
PO is not yet submitted and invisible to Sun OA.  
Next  
Go to the next page or screen.  
All orders tracked by the system bear the following status:  
PO Status  
Description  
Draft  
POs generated via the webfront but are held  
temporarily within the user account, before  
submission.  
Change Draft  
Submitted  
A Change Order in draft mode before submission.  
POs that are submitted by users and are currently  
residing in the Sun OA Staff Inbox, waiting to be  
validated (POs generated by Partner's ERP system  
will be automatically submitted).  
User may change PO status from Submitted to Draft  
by clicking the  
button in PO details screen  
(Figure 18 Order Summary Page)  
Change Submitted  
Locked  
When a change order is being submitted.  
POs that are currently being opened and verified by  
a Sun OA staff; no amendment and/or cancellation  
request is permitted at this stage.  
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Verified  
Sun OA staff is satisfied with the Order and intends  
to submit for further processing; no amendment  
and/or cancellation request is permitted at this  
stage.  
Verified (Lite)  
Pre-verified  
(For EMEA only) Sun OA staff will verify the order  
without going through and download the order  
submitted.  
(For EMEA only) Intermediate status between  
Submitted and Verified - used for locking purposes.  
Note that Pre-verified orders cannot be reverted to  
Submitted status.  
Rejected  
Sun OA Staff has deemed an Order as incomplete  
or other reasons and has requested for further  
clarifications related to the PO; the order will be  
returned to the user account with the reason stated  
by the Sun OA Staff.  
Change Locked  
Cancelled Order  
OA staff set the PO change request into pending  
status.  
Partner has initiated a request to cancel a PO that  
they have been previously submitted but yet to be  
verified.  
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3.6 View Purchase Order History  
3.6.1 Select Purchase Order tab, click PO History  
3.6.2 Click a particular PO No. listed to disclosed the PO details.  
Figure 19 PO History Page  
View PO details by clicking the corresponding links. Links already  
visited or accessed are marked RED.  
3.7 Order Cancellation  
Cancellation of an order can only be performed via the Sun B2B  
webfront. (Flowchart 8)  
3.7.1 Select Purchase Order tab and click PO History link.  
3.7.2 To cancel PO, click "Cancel Request " for a particular PO with status  
Submitted.  
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3.8 Order Deletion  
Deletion of an order can only be performed via the Sun B2B webfront  
3.8.1 Select Purchase Order tab and click PO History link.  
3.8.2 To delete PO, click "Delete" for a particular PO with status Draft or  
Cancelled Order.  
Deletion is only possible for a draft PO or a cancelled PO on the user's  
web browser. Other status indicates that the PO is being verified by  
Sun OA.  
3.9 Other functions  
3.9.1 Copy  
Details of an existing PO can be copied or duplicated. This is to  
facilitate the user to create a PO like the one which already exists. It  
saves the time for re-entering the same information. This can be done  
by clicking the Copy link of a particular PO. Details of the PO will then  
be displayed except for the PO number. This allows the user to assign  
a new number for the PO being created.  
3.9.2 Change Request  
This is used to perform any change on a verified/changed verified  
PO. This is done by clicking the Change Request link of a particular  
PO. For other status, changes can only be performed by the Sun OA.  
3.9.3 View PO Details  
PO details and printable version of a draft PO can be viewed by  
clicking the corresponding link.  
3.9.4 View Change Order History  
This is used to view the list of changes made to a Change Request  
Order. Click the View Change History link of a particular PO. Only  
altered PO have change history.  
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Figure 20 Change Order History  
Click PO number link to view its details.  
4. SUPPORT  
4.1 Support Procedure  
4.1.1 Using the WebFront for Order Entry  
Sun's Partners who encounter issues while using the Sun B2B  
webfront for order entry will log help request for the ASP via the  
“Contact Us” link found in Sun B2B page,  
4.1.2 On MySunCatalogue (for EMEA only)  
Sun's Customers who encounter issues while using MSC will first  
contact Sun’s e-support team to determine if the issue is related to  
MSC’s environment. If the issue is related to MSC’s environment, it will  
be resolved by the e-support team. If the issue is related to problems  
transferring orders to B2B Transaction Engine and is not related to  
MSC’s environment, a request for ASP support can be logged via the  
“Contact Us” link found in Sun B2B page,  
4.1.3 On ERP to ERP  
Sun's Partners who encounter issues while sending orders  
electronically to the Sun B2B transaction engine will first contact  
partner's internal support team to determine if the issue is related to the  
Partner's environment. If the issue is related to Partner's internal  
environment, it will be resolved by the partner's internal technical  
support team. Otherwise, a request for ASP support can be logged via  
the “Contact Us” link found in Sun B2B page,  
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For guideline, refer to the Appendix section, 7.1 Guide to Log Issue via  
ASP's Web Site  
4.2 Service Level Agreement  
Definition of Issue Priority and Response Time  
Priority  
Level  
Issue Definition  
Response Time  
1
2
3
Urgent, System unusable  
Within 15 minutes  
Within 2 hours  
Within 4 hours  
Serious, System seriously impaired  
Non-critical, General questions  
4.3 Emergency Contact  
For emergencies, the Sun B2B Helpdesk can be contacted 24 hours a  
day, Monday to Friday (SGT) at +65 6826-6969  
5. PERFORMANCE ENHANCEMENT GUIDE  
5.1 Preferred Browser Settings  
5.1.1 General Information  
5.1.1.1 Java and Javascript  
Basically users must make sure that Java and Javascript are enabled  
at their browser.  
5.1.1.2 Secured Socket Layer  
Users must also make sure that SSL (Secure Socket Layer) is also  
enabled at their browser, besides Java and Javascript.  
5.1.1.3 Cache  
This problem does not seem to appear in Netscape but if you suspect  
Netscape is caching the pages, you may like to remove caching for  
Netscape.  
Preferably, users should make sure IE check for newer versions of  
stored pages for every visit to the page.  
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5.1.1.4 Back Button  
Preferably, users should refrain from using the browser's back, forward  
and reload or refresh button. Users should try to use the webfront's  
buttons which are generally located at the bottom of the page.  
5.1.2 Internet Explorer Settings  
5.1.2.1 Enable SSL  
ß
ß
ß
ß
On the Tools menu in Internet Explorer, click Internet Options.  
Click the Advanced tab.  
Scroll all the way down.  
At the Security section, make sure "Use SSL 2.0" and "Use SSL  
3.0" are selected.  
5.1.2.2 Remove Caching of Pages  
ß
ß
ß
On the Tools menu in Internet Explorer, click Internet Options.  
Click the General tab.  
At the center of the page, click on the Settings button (for the  
Temporary Internet Files).  
ß
Make sure "Every visit to the page" (of "Check for newer  
versions of stored pages") is selected.  
5.1.2.3 Please Refrain  
ß
Preferably, users should refrain from using the browser's back,  
forward and reload or refresh button.  
ß
Users should try to use the webfront's buttons which are  
generally located at the bottom of the page.  
5.1.2.4 Summary for Internet Explorer  
Options  
Actions  
ß
Click Internet Options on the Tools menu of  
Internet Explorer  
Enable SSL  
Scroll all the way down to Security Section  
ß
ß
Click the "Use SSL 2.0" and "Use SSL 3.0"  
to make it enabled.  
Enable Secure  
ß
Click Internet Options on the Tools menu of  
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Proxy  
Internet Explorer  
ß
ß
Click the Connections Tab Section  
Click on the Settings, depending whether  
you are connected via LAN or Dial-up  
ß
ß
Click on "Advanced" under Proxy server  
setting  
Make sure "Use the same proxy server for  
all protocols" is checked  
ß
Click Internet Options on the Tools menu in  
Internet Explorer  
ß
ß
Click the General Tab  
Remove Caching of  
Page  
Click on the Setting Button at the center of  
the pages  
ß
ß
Click "Every visit to the page"  
Use Webfront's button instead of Browser's  
button  
Back Button  
5.1.3 Netscape Settings  
5.1.3.1 Enable SSL  
ß
To configure these options, open the Security window by  
clicking the padlock icon (at the bottom left corner), then select  
Navigator.  
ß
Make sure SSL (Secure Sockets Layer) v2 and v3 are enabled  
(i.e. clicked) at the Advanced Security (SSL) Configuration.  
5.1.3.2 Remove Caching of Pages  
ß
This problem is not so serious in Netscape. But if you suspect  
Netscape is caching some of your pages, you may like to  
remove caching of pages (as follows):  
ß
ß
On the Edit menu in Netscape, click on Preferences.  
Click on the + sign on the left of Advanced (3 more options  
appear). Select Cache.  
ß
Make sure "Every time" is selected for "Document in cache is  
compared to document on network".  
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5.1.3.3 Please Refrain  
ß
Preferably, users should refrain from using the browser's back,  
forward and reload or refresh button.  
ß
Users should try to use the webfront's buttons which are  
generally located at the bottom of the page.  
5.1.3.4 Resize  
ß
ß
Netscape refresh/reload even when you resize it.  
The time taken to refresh/reload depends on your Internet  
connection speed/traffic plus the size of your order. So please  
avoid resizing your Netscape browser.  
5.1.3.5 Table Summary for Netscape  
Options  
Actions  
ß
Open the Security window by clicking the  
padlock icon  
Enable SSL  
ß
ß
Select Navigator  
Click SSL (Secure Sockets Layer) v2 and v3  
enabled  
ß
ß
ß
ß
ß
Click Preferences from the Edit Menu  
Click on "+" sign on the left of Advanced  
Click Proxies  
Enable Secure  
Proxy  
Select "Manual Configuration"  
Make sure that BOTH "HTTP" and  
"SECURE" are set to the appropriate proxy  
settings  
ß
ß
ß
ß
Click Preferences from the Edit Menu  
Click on "+" sign on the left of Advanced  
Click Cache  
Remove Caching of  
Page  
Click "Every Time" on the "Document in  
cache is compared to document on the  
network".  
ß
ß
Use Webfront's button instead of Browser's  
button  
Back Button  
Resize  
Avoid resizing Netscape browser  
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5.2 Hints on using SunB2B Webfront  
5.2.1 Traffic Time  
You are sharing the bandwidth of Internet with other people. If you  
have problems in connectivity or traffic problem, you may need to avoid  
to access B2B during rush hour.  
5.2.2 Database Refresh  
If you press the Refresh button, the system will search every item on  
the screen with the database. This will require users to wait for a while  
in order to translate all items. If you are in the rush hour, you may  
experience hard time. In that case, if you are sure the items that you  
have entered are correct, please press Next directly. All the items will  
be stored in the database without translation. Translation will only  
happen again if you request to see the "printable" version or revisit the  
details.  
5.2.3 Save as a draft  
The Internet infrastructure is improving. However, in some countries,  
the Internet infrastructure is under development and may not perform  
as good as other countries. Unpredictable Internet performance may  
cause the disappearing of the browser. Users are strongly advised to  
use Save as Draft as often as you can to avoid any unpredictable event  
happening.  
5.2.4 Browser's Back Button  
Preferably, users should refrain from using the browser's back, forward  
and reload or refresh button. Users should try to use the webfront's  
buttons which are generally located at the bottom of the page.  
5.2.5 Opening 2 windows in Sun B2B  
DO NOT open 2 windows to access SunB2B orders. This will cause  
the session information to be replaced by the later request thus  
causing the information display to be inconsistent. Stick to one window  
to process your orders.  
5.3 Frequently Asked Questions  
5.3.1 What Is The Different Between IE and Netscape?  
In general, both browsers will work fine for the SunB2B tool. However,  
in some cases, the formatting of the page will appear different in  
different browsers. If you find that the words in the browser is too small,  
you can enlarge the font by changing the font size in the Preferences  
menu in Netscape or Internet Options in IE.  
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5.3.2 When I Click The Button, There Is No Response?  
If the users cannot obtain any response from the browser, please try to  
see if there is any dialog window at the back of the front browser. In  
B2B, users normally will click the "printable version" of the PO. This  
printable version of the PO is another window that displays in graphical  
format. This window takes some times to display. If the users click the  
button again before the running window comes out, the front browser  
will be placed in front of the running window. The users click the button  
and nothing happens. Actually, the running window has opened in the  
back.  
5.3.3 Why The Production Server Is Faster Than Testing Server?  
Production environment is faster than the Testing Environment  
because of the following reasons:  
ß
ß
ß
It's at Singapore's Internet Exchange (Singtel IX) operated by  
Singapore Telecom, which is a regional telecom hub, most of  
the ISPs are only one-hop away. It also has 100+ Mbps link to  
the USA.  
iGINE servers hosted at Singtel IX are not throttled to any  
limited bandwidth. Basically, we are charged based on the  
amount of bandwidth the servers consume and not by the speed  
of connectivity.  
Lastly, the servers are E450s with 2GB RAM, 2 times more than  
the Testing Server which are E250 with 1 GB RAM.  
5.3.4 How To Investigate Performance Issue?  
To make iGINE investigate the problem effectively, please collect the  
following information:  
5.3.4.1 Which URL site were they trying to get?  
ß
If it is sigma.igine.com,  
Can they ping 203.166.137.106 and 203.166.137.109?  
If it is www.sun-b2b.com,  
ß
Can they ping 202.160.242.151?  
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5.3.4.2 What is the DNS server that they are using (i.e. IP address).  
5.3.4.3 What is the IP address of their machine?  
5.3.4.4 Which is the partner that can use IE but not Netscape? If they  
are having the problem,  
ß
ß
did they set the right proxy for the problem browser?  
does that problem browser support SSL?  
6. TROUBLESHOOTING  
For ERP-to-ERP partners, click here to display a list of error messages that  
will be sent to the user in the event that the adapter fails to send the orders  
successfully. The possible causes and remedies are listed as well.  
7. APPENDIX  
7.1 Guide to Log Issue via ASP's Web Site  
7.1.1 Under "Your Company Name", enter the company you are  
representing.  
7.1.2 Under "Login ID", enter your login ID. (Should you do not have one,  
please insert as N/A)  
7.1.3 Under "Your Name", enter your name.  
7.1.4 Under "Your E-mail", enter your electronic email contact address.  
7.1.5 Under "Phone Number", enter your phone number with country and  
area codes.  
7.1.6 Under "Select Your Country", choose your country from the list.  
7.1.7 Under "Priority", enter an appropriate urgency for the issue you are  
reporting.  
7.1.8 Under "Category Type", select an appropriate category representing  
the nature of the issue you are reporting.  
7.1.9 Under “Subject”, please provide a summary of the issue description.  
7.1.10 Under "Description", please provide a detailed write-up on the issue  
encountered.  
7.1.11 Under “Add Attachment”, you may attach any file less than 0.8 MB  
along with the issue submission.  
7.1.12 Click "Submit".  
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Figure 21 Order Management Feedback Form  
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