StarTechcom Switch SV1653DXI User Manual

Enterprise Class  
Multi-user Cat5 KVM  
Switch over IP  
SV1653DXI  
SV3253DXI  
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Instruction Manual  
Table of Contents  
Introduction.................................................................................... 1  
Features ......................................................................................1  
Package Contents .......................................................................1  
Required Cables and Hardware .................................................2  
Installation...................................................................................... 3  
Configuration................................................................................. 5  
Using DHCP................................................................................7  
Web Configuration Using Static IP ..............................................8  
Connecting the Host Computer to the Unit .................................10  
Disabling Mouse Acceleration on the Host Computer ................10  
Windows 98 ................................................................................11  
Windows 2000 ............................................................................11  
Windows XP and Windows Server 2003 ....................................11  
Linux, UNIX and X-Windows ......................................................11  
Connecting the SV5CONS Remote User Station (Optional).......11  
Using the Web Interface ............................................................... 12  
The Login Screen........................................................................13  
Web Interface Introduction...........................................................14  
Home...........................................................................................14  
Thumbnails..................................................................................15  
User Preferences.........................................................................16  
Logout .........................................................................................17  
File Transfer.................................................................................17  
VNC.............................................................................................20  
Admin Functions..........................................................................21  
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Network Config............................................................................21  
User Accounts.............................................................................23  
System Ident................................................................................24  
Security .......................................................................................26  
Compatibility................................................................................26  
RADIUS.......................................................................................27  
Modem.........................................................................................28  
Time/Date....................................................................................28  
Firmware .....................................................................................28  
Info Functions..............................................................................30  
Status ..........................................................................................30  
Port Numbers ..............................................................................31  
Help Menu...................................................................................32  
Site map Menu ............................................................................32  
Copyright Menu ...........................................................................32  
The VNC Interface ......................................................................32  
Bribar Feature .............................................................................34  
VirtKeys Menu .............................................................................39  
Video Tuning Menu......................................................................40  
Accessing KVM Features ............................................................. 47  
OSD Operations ..........................................................................47  
OSD Function Keys ....................................................................48  
Using the Modem feature ............................................................. 49  
Background ................................................................................49  
Connecting a Modem .................................................................50  
Modem configuration ..................................................................51  
Configuring the Remote Connection ..........................................52  
Accessing the Web Interface ......................................................53  
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Modem Troubleshooting Guide ...................................................55  
About Security Certificate Warnings ...........................................55  
Installing the new certificate ........................................................56  
Built-in Terminal Emulation .......................................................... 58  
How to find the Built-in Terminal Emulator...................................58  
Navigating the Menus..................................................................58  
How to create a New Connection (Using the Wizard) .................58  
Troubleshooting ............................................................................ 63  
Technical Specifications............................................................... 66  
Caution........................................................................................67  
Technical Support ......................................................................... 68  
Warranty Information .................................................................... 68  
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Introduction  
Thank you for purchasing a StarTech.com Enterprise Class KVM. Using  
the Internet or your TCP/IP enabled network, you can now monitor and  
control critical PC servers and workstations, using an industry-standard  
Web browser or VNC client, from virtually any remote location.  
Features  
Supports industry-standard networking and management protocols  
(e.g.TCP/IP and SNMP)  
Offers secure management options including SSL encryption, SSH  
tunneling, and RADIUS authentication  
Fully integrated, multi-user CAT5 switch, with non-blocking access to  
16/32 servers by up to 3 users  
Platform independent: can be managed using any Java-enabled Web  
browser and connected to virtually any host server or computer that  
supports PS/2 or USB input devices  
Allows for disk emulation and file transfers, including completely remote  
application and operating system installations.  
On-Screen Display offers convenient control and configuration options  
Integrated ANSI terminal emulator allows local users and user-station  
SSH, telnet and serial-port access to other systems on your network  
Package Contents  
This package should contain:  
1 x CAT5 Multi-user KVM  
1 x Power Cord  
1 x Rack Mounting Hardware  
1 x Instruction Manual  
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Required Cables and Hardware  
Depending on your needs, you may need one or more of the following  
cables. Please note that the corresponding StarTech.com part numbers  
are listed in brackets:  
All applications:  
For connection to a LAN: 1 x Straight-through Ethernet patch cable  
(M45PATCHxxxx)  
DB9F to RJ45F Adapter (GC98FF, GC98MF)  
PS/2 Server Interface Module for Enterprise Series (SV5PS2M)  
USB Server Interface Module for Enterprise Series (SV5USBM)  
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Installation  
*SV1653DXI front panel  
*SV1653DXI rear panel  
To connect the KVM Remote Control Unit to the Host Computer and  
Network:  
1. Using a Category 5 Ethernet patch cable, connect the LAN connector  
on the rear panel of the SVxx53DXI to a network data jack (usually  
on a hub, switch, router, or pre-wired wall jack).  
2. Connect a standard PS/2 or USB keyboard to the Local Keyboard port  
on the rear panel of the SVxx53DXI.  
3. Connect a standard PS/2 or USB mouse to the Local Mouse port on  
the rear panel of the SVxx53DXI.  
4. Connect an XGA-compliant (or higher) monitor to the Video Out port  
on the front panel of SVxx53DXI.  
5. Connect the power cord (provided) to an available electrical outlet. Plug  
the opposite end of the power cord into the AC power connector on the  
rear of the unit.  
6. Power up the KVM.  
IMPORTANT: SVxx53DXI is cooled by fans and convection. As such,  
please ensure the vents on both sides as well as the rear panel are  
unobstructed.  
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Configuration  
SVxx53DXI offers four distinct methods for configuring the unit for your  
network. Which method will work best will depend on your level of experi-  
ence and your specific network configuration.  
Using the On-Screen Display  
Upon initial boot, you will require an administrative username and pass-  
word. By default, the username and password are both: admin. You will  
be given the opportunity to change the password (recommended), once  
the configuration is complete.  
The DHCP assigned IP Address will be visible at this time, at the bottom  
of the screen. If no DHCP server is detected, a factory assigned IP ad-  
dress will be displayed in its place (10.0.0.15 by default). Please make  
note of the assigned IP address, as you will need to enter it into your web  
browser to access the Web Interface.  
Once the username and password (admin, admin) have been entered, a  
status window will appear. Press “I” to proceed to the Main Menu screen.  
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You will be asked if you wish to change the default password. Select Yes  
or No as appropriate, then press Enter to continue. If no DHCP connec-  
tion is present, press the Setup button on the rear panel of SVxx53DXI  
to display the Main Menu screen, where you will be given several basic  
setup options:  
If static IP addresses are assigned, you will likely need to change the  
Net Mask, IP Address and other details, prior to connecting via your Web  
browser. If this is the case, connect a local keyboard (USB or PS/2) and  
press the Enter key.  
To configure SVxx53DXI to your required network settings, use the  
Network Setup Wizard. To select from the menus provided, use the arrow  
keys on your keyboard. At any time, you can return to the previous menu  
by pressing the Page Up key.  
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Using DHCP  
This method requires that your network implement DHCP (Dynamic Host  
Configuration Protocol), usually on a server or network access device  
such as a router, that dynamically allows devices to join the network  
without pre-configuration.  
Please note: The OSD will report the IP address as assigned by the  
DHCP server. If you have a directly connected monitor, the following  
steps are not required.  
If the unit is powered on and connected to the network via LAN port on  
the rear panel, it will automatically attempt to lease an IP address using  
DHCP. Before you can begin the configuration process, you will need to  
access the DHCP log from your file server or another device that acts as  
the DHCP server on the network. (You may need to contact your Network  
Administrator for this information).  
A simple DHCP log should supply (at minimum) three essential details: IP  
address, MAC address, and device (or machine) name for the computers  
and other devices connected to your network.  
The values for the SVxx53DXI tested above are as follows:  
IP Address: 192.168.22.4  
MAC Address: 00-0E-C5-00-08-1A  
Device Name: (none)  
The easiest way to identify your SVxx53DXI on the network is by its  
MAC address - a unique hardware identifier that is specific to your unit.  
The MAC address of the unit can be found using the OSD setup screen;  
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please write this number down and keep it for future reference. Once you  
locate the MAC address of your unit in the DHCP log, you can match it to  
its leased IP address and proceed with the Web configuration.  
Please note:  
Once you have located the IP address of the SVxx53DXI and wish  
to proceed with the Web configuration, do not power off the unit or  
your DHCP server, since the Enterprise Class KVM might lease a  
different IP address. Should this happen, re-examine the DHCP log to  
verify the IP address again.  
DHCP functionality is not affected if you also connected the WAN  
port on the SVxx53DXI to your network (see below). However, it is not  
recommended that you connect both the WAN and LAN ports to the  
same network segment.  
Web Configuration Using Static IP  
The DHCP access method described above would not apply to networks  
that rely on static IP addresses (every device has a pre-configured IP ad-  
dress that does not change). To accommodate this type of installation, the  
WAN port on the rear panel of the SVxx53DXI is factory-configured with  
its own IP address.  
Please note:  
If you connected the LAN port on the rear panel of the unit to your  
network, but did not connect the WAN port, you must disconnect the  
Ethernet cable from the LAN port and move it to the WAN port before  
attempting a static IP installation. (If desired, you can return the cable  
to the LAN port if you configure it with a static IP address during the  
configuration process.)  
If you have connected both the LAN and WAN ports on the unit to your  
network, you may proceed with a static IP Web configuration.  
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The following are the factory default values for the WAN port:  
IP Address: 192.168.1.123  
Subnet Mask: 255.255.255.0  
Default Gateway: 192.168.1.254  
Broadcast: 192.168.1.255  
To access the Web configuration for this product, you will need to con-  
figure the workstation you are using to the same subnet (255.255.255.0)  
and also assign it a valid IP address (i.e. 192.168.1.100). For details on  
how to change the IP address of your computer (if necessary), consult  
your documentation or System Administrator for assistance.  
Please note:  
In order to avoid a conflict, it is advisable to verify whether another  
device on your network is using the same IP address as the  
SVxx53DXI before connecting it to the network.  
Should an IP address conflict occur with another device on the  
network, power off the conflicting device or assign it another IP address  
before continuing the installation.  
If you are configuring more than a single SVxx53DXI unit using the  
factory default settings on the WAN port, they cannot be connected to  
the network at the same time, as they will use the same IP address.  
Not all IP addresses are valid for a given subnet. If you are required  
to change your subnet (and therefore IP address) to configure the unit,  
be sure the IP address you choose is within the allowable range for the  
255.255.255.0 subnet.  
Once your computer is configured to the same subnet as SVXX53DXI,  
you can use the IP address 192.168.1.123 to access the Web configura-  
tion system.  
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Connecting the Host Computer to the Unit  
*SV1653DXI rear panel shown  
Please note: It is strongly recommended that all systems supporting  
USB use the USB server interface modules (see StarTech.com part #  
SV5USBM). PS/2 modules (SV5PS2M) are available for legacy systems.  
1. If present, disconnect the existing monitor and PS/2 or USB keyboard/  
mouse from the host computer.  
2. Connect the PS/2 keyboard and mouse or USB connector to the host  
computer.  
3. Connect the VGA connector to the host computer.  
4. Connect the Server Interface Module (SV5PS2M or SV5USBM) to the  
KVM with a straight through CAT5 cable.  
5. Power on the host computer.  
Disabling Mouse Acceleration on the Host Computer  
Please note: If the SV5USBM (USB version) is used with a modern Win-  
dows O/S computer, there is no need to disable mouse acceleration. Only  
PS/2 systems, or USB systems with Linux or UNIX operating systems  
require this change. Ignore this section in that case.  
Many operating systems offer a feature called mouse acceleration, al-  
lowing the user to adjust the responsiveness of the cursor on the screen  
in relation to physical movements of the mouse. While this is usually a  
beneficial interface enhancement, it will interfere with the operation of the  
SVxx53DXI and should be disabled on the host computer before a remote  
session is attempted.  
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To disable mouse acceleration for the host computer operating system:  
Windows 98  
1. From the Control Panel, click on Mouse.  
2. From Mouse Properties, click on the Motion tab.  
3. Make sure the Pointer speed bar is centered and Acceleration is set to  
None.  
Windows 2000  
1. From the Control Panel, click on Mouse.  
2. From Mouse properties, click on the Motion tab.  
3. Make sure that the Pointer speed bar is centered and Acceleration is  
set to None.  
Windows XP and Windows Server 2003  
Go to Pointer Options and turn off Enhance Pointer Precision. Ensure  
that the pointer speed bar is centered.  
Linux, UNIX and X-Windows  
Add this command to your xinitrc, xsession or other startup script:  
xset m 0/0 0  
Also, under Pointer Control, verify that acceleration and threshold are  
zero, with the command:  
xset q  
Connecting the SV5CONS Remote User Station (Optional)  
The remote user station allows for extended local control of attached host  
machines. To connect a remote user station:  
1. Connect a VGA monitor to the front of the SV5CONS.  
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2. Connect a USB keyboard and mouse device. (Please note that some  
keyboards and mice may not work due to non-standard USB  
implementation)  
3. Connect a straight through CAT5 cable to port A on the user-station.  
4. Connect the power to the remote user station.  
Please Note: The remote user station operates just like the local user  
port, except a few extra commands on OSD:  
<CTRL> <CTRL> <C> Cause auto calibration to restart  
<CTRL><CTRL> <A> Go to A port  
<CTRL> <CTRL> <B> Go to B port  
To switch A/B connections at any time (even  
<CTRL> + <Space>  
if no KVM OSD is shown, or if current KVM  
is powered down).  
Please note that you may notice a pattern of vertical bars briefly  
displayed during distance calibration; this is normal. As such, please  
disregard.  
Using the Web Interface  
The Web interface offers the most intuitive way to configure the  
SVxx53DXI, as it provides a Java-based VNC client that can be used to  
control the host computer from a remote location, as well as support for  
any industry-standard HTML Web browser.  
You can access the Web interface by opening your Web browser and en-  
tering the IP address of the SVxx53DXI you wish to access/configure. The  
IP address will be either the address assigned by your DHCP server as  
identified in the previous section, or 192.168.1.123 (if your network uses  
static IP addressing).  
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Using SVxx53DXI’s web interface requires a browser, with cookies and  
JavaScript enabled. To start the Java VNC client, login to the Web con-  
figuration interface and click on the thumbnail of the desktop on the Home  
menu, or click on the Connect button, located in the Main Menu.  
You may need to upgrade Java support in your browser; however, most  
modern browsers come with a version of Java that is compatible with  
this application. The Java VNC client makes a connection back to the  
SVxx53DXI unit over port 5900 (by default) or 15900 (if encrypted). The  
encrypted connection is a standard SSL (Secure Socket Layer) encrypted  
link that encrypts all data from the session, including the actual video  
pictures.  
Because Java is considered a “safe” programming language, the Java  
VNC client has some limitations. Certain special keystrokes cannot be  
sent, such as “Scroll Lock” on the keyboard.  
This client software requires the use of Java 2 (JRE 1.4) to enable  
features like wheel mouse support. Sun Microsystems’s Java site, www.  
java.com, is an excellent resource to ensure your browser and operating  
system are updated accordingly.  
The Login Screen  
Before you can access the Web configuration interface, you must enter  
a username and password. The default username and password as  
shipped from the factory are username admin, with a password of admin.  
Please Note: Before the login screen appears, your Web browser may  
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display a warning about an invalid security certificate. This does not af-  
fect the security of your data in any way.  
Whenever you are prompted about a certificate security problem by your  
browser or the Java VNC client, always choose the option to continue.  
Web Interface Introduction  
Home  
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After the initial login screen, the Home screen will appear, offering a  
Screen Thumbnail view of the controlled computer, as well as basic file  
transfer functions, Monitoring Information, System Identification and VNC  
Client options.  
Name: At the top of the screen, the name of the machine being controlled  
is displayed  
Tip line: The area directly below the Name indicates what function each  
selection from the Main Menu performs. “Hover” the mouse pointer over  
each individual listing in the Main Menu to update this message according  
to the function performed by each listing.  
Main Menu:At the left-most side of each page, the Main Menu is dis-  
played, allowing users to choose functions offered by the Web Interface.  
The following elements of the Web Interface may not be available, based  
on assigned user priveleges (i.e. non-admin users will not see any items  
under the Admin category.):  
Thumbnails  
The Thumbnails screen provides a thumbnail view of connected comput-  
ers, and allows you to click through for direct monitoring of any of the  
displayed devices. The thumbnails will update periodically.  
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User Preferences  
The User Preferences screen offers several configuration options, per-  
taining to the functionality of SVxx53DXI on a per-user basis. Here, you  
will be able to customize settings to optimize overall performance, (e.g.  
Encryption options, VNC options, display and bandwidth options etc.), ac-  
cording to each user’s individual preferences. Please save your selections  
by clicking the Save Changes button.  
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Logout  
Clicking on Logout logs you completely out of the SVxx53DXI interface.  
You will have to login again to gain access to the web interface.  
File Transfer  
The SVxx53DXI is able to emulate a virtual USB disk drive on any host  
connected using the USB Server Interface Module (SV5USBM). Depend-  
ing on configuration, it will appear to the host as a floppy drive (1.44MB),  
an 8MB RAM Disk or a CD-ROM. The host computer does not require  
any special drivers or other configuration.You can transfer files to the  
virtual disk at any time. Only one computer can access the disk at a  
time through the Disk Control menu in the VNC window. Files can be  
uploaded/downloaded through the web interface, while the disk is ejected.  
SVxx53DXI will wait until the host is not using the disk, and add or re-  
move the files.  
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When the host computer next looks at the drive, it will notice the changes.  
You can read files from the virtual disk at any time, as long as the host is  
not actively writing to the disk. All of this happens in the background, and  
you may treat the virtual disk as a shared drive without any restrictions.  
Access to the files is performed through the web interface. Contents of  
the root directory are shown on the home page.You can download files  
as you would any file on the web (right-click and Save target as).  
To upload a file, click Browse, select a file, and then click Upload.  
Files and directories may be deleted using the Delete button situated  
to their right.  
When emulating a floppy disk or RAM Disk, the data is stored in RAM on  
the SVxx53DXI itself. In order to emulate a CD-ROM disk drive, a web  
server is required to provide the CD-ROM image data. The Web server  
must be accessible to the unit, which communicates with it constantly as  
data is needed.  
Floppy mode: Choose the Format as floppy button to switch to floppy  
mode. Under Windows, the drive will be identified as a “high density  
floppy” and will typically be assigned a drive letter of B:  
The capacity is limited to 1.44 megabytes in this mode. The purpose of  
supporting floppy mode is to permit the use of floppy-disk images gener-  
ated by other systems (e.g. the flash BIOS upgrade process is performed  
with a special floppy and is bootable, emergency repair disks are often  
floppy-based etc.).You can transfer bits from that floppy to the SVxx53DXI  
(use the upload disk image form) and boot from the special floppy.  
RAM Disk mode: Choose the Format as RAM Disk button to switch to  
RAM Disk mode. This mode is intended to facilitate simple data transfer  
between the remote user and the host computer. It will be recognized by  
Windows as an 8MB removable disk and assigned a drive letter.You can  
easily drag and drop files up to 8MB in size to this device.  
Disk Formats: When you choose the Format as... button, the disk image  
stored in RAM is formatted as an empty MS-DOS disk, with a single file  
called Put files here...TXT.  
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SVxx53DXI is able to read most MS-DOS/Windows formatted disks and  
presents the files via the Web interface. However, disk emulation occurs  
at the lowest level, so other disk formats can be used if you have the tools  
needed to create and read the disk images.  
At the bottom of the page are the upload and download options for the  
entire disk image. Any image that is exactly 1,474,560 bytes long will be  
treated as a floppy. Images of other sizes are supported up to 8MB.  
CD-ROM Mode:The SVxx53DXI does not store any data in this mode.  
Instead, it emulates a USB CD-ROM drive with a disk inserted. The data  
from that disk must be provided by an external web server. You will need  
a copy of the CD-ROM contents that you want to emulate as an ISO file.  
This is a byte-for-byte copy of track one (the data track) of a data CD-  
ROM. The ISO file must be made available on a web server that can be  
accessed by SVxx53DXI. To switch to this mode, type in a URL pointing  
to the ISO image, and click on Commit. The system will connect to the  
web server and test the file for access. If successful, you will be shown a  
short report on the file contents, and the disk will be ready to use.  
Currently there is no other way to preview or browse the contents of the  
CD-ROM image, except from the host.  
CD-ROM Web Server Requirements:  
Data must be hosted on a web server that the SVxx53DXI can access  
directly.  
An image of a bootable CD-ROM disk can be used by the BIOS to boot  
an operating system.  
The image file itself may be any size, but it will typically be less than  
700Mb. Normally this file will be an ISO image (an ISO-9660 file  
system) but any disk image may be used.  
The web server must support “byte ranges”. Persistent connections are  
used, if available, as this greatly improves performance. “Read-only”  
access is provided; writing is not supported.  
CD-Rom block size must be 2048 bytes. Unfortunately, XA-Data type  
tracks are not supported.  
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Booting from USB Disk:  
If the host computer’s BIOS supports USB boot devices, it is possible to  
boot from the emulated CD-ROM or floppy - allowing complete operating  
system replacement without any on-site intervention.)  
Please note that each BIOS manufacturer offers varying levels of sup-  
port for USB boot devices and may require configuration methods that  
are unique (to the manufacturer) in order to utilize this feature. Similarly,  
please note that many BIOS’s provide a simplified USB host stack and  
offer drivers that may not offer suitable reliability.  
The first step is getting a bootable disk image onto the emulated floppy  
or CD-ROM. For CD-ROM images, you will need an .ISO image from a  
disk that contains special bits to enable booting (“El Torito” standard).  
Nothing special is needed when reading the ISO from a working, bootable  
CD-ROM.  
To create a bootable floppy, you can format the emulated floppy from the  
target system, or read the data from a working boot floppy. This can be  
done from Windows using Disk Copy (right click on the drive letter in the  
Windows Explorer) or by using a program like “RAWRITE”.  
Once you have a bootable image (CD-ROM or floppy) working on the  
Enterprise Class KVM unit, you must adjust your BIOS settings to tell it to  
boot from a USB device.  
Please note: You must select USB CD-ROM as the boot device for the  
BIOS, if using a CDROM image and USB Floppy if using a floppy image.  
VNC  
To launch or disconnect a Virtual Network connection with the controlled  
computer, click on Connect or Disconnect as appropriate.  
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Admin Functions  
The Admin functions allow you to access all of the features you will need  
to perform an initial configuration of the SVxx53DXI.  
Network Config  
DHCP (Dynamic Host Configuration Protocol)  
Automatic network configuration using DHCP is: Enabled/Disabled. This  
feature applies only to the LAN port on the rear panel and is enabled by  
default. When enabled, the unit will automatically configure itself with an  
IP address when a DHCP server is present.  
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When disabled, the LAN port will use the values assigned to it in the IP  
Addresses and Routing section described below.  
IP Addresses and Routing  
This table allows you to assign IP information for the LAN and WAN ports  
separately. If you are using DHCP, the values for the LAN port will be  
filled in automatically and any changes made will not affect the setup. If  
Ethernet Bridging is enabled, the WAN port will use the same settings  
as the LAN port, and any changes will not affect the setup for that port.  
Adjusting the setting for the WAN port allows you greater control over how  
the SVxx53DXI is configured for access from outside the local network,  
particularly if a firewall or proxy is in use.  
Domain Name Server (optional)  
This section allows you to specify DNS servers and the default DNS  
domain suffix in use on the network. If DHCP is enabled, some of these  
values may be supplied automatically.  
Clicking the Commit button applies any changes made on this page,  
but leaves the old settings active until the next time the unit restarts.  
Clicking Make changes effective now applies the changes and restarts  
SVxx53DXI so the new settings take effect immediately.  
Ethernet Address (MAC Address)  
This is the Ethernet hardware address of the SVxx53DXI’s LAN/WAN  
port. This number is assigned as a factory default, and cannot be  
changed.You may need this number to configure your DHCP server.  
Ethernet Bridging  
When Ethernet Bridging is enabled, the two Ethernet ports are virtually  
connected inside the SVxx53DXI. Packets arriving on either port that are  
not meant for it will be forwarded out to the other port, when appropriate.  
IEEE-802.1d (Spanning Tree Protocol) is implemented to avoid broadcast  
storms and to determine the topology of the network.  
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You may connect both the WAN and LAN ports to the same logical  
network through redundant Ethernet switches. If one switch fails, the  
other will be used. When bridging is enabled, both ports share the same  
configuration (DHCP or static IP addresses) and the WAN port may not  
be separately configured. Using DHCP with Bridging increases boot time,  
because the 802.1d (STP) algorithm must finish before the DHCP broad-  
cast can go out. To change this setting, select either Enabled or Disabled  
from the drop-down menu, then click Commit and Apply.  
User Accounts  
Edit Details  
The Edit Details section allows you to modify one user account at a time,  
by clicking on the desired account in the User List section. For each host,  
a user can have:  
No assigned rights  
View only rights (no mouse or key interaction)  
Complete control  
Each user has their own default, which will be used if the device name is  
unknown, or not explicitly specified.  
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Click to select the None/View/Control radio button as appropriate.  
User List  
Select which user to change, by clicking on their name.  
Table has summary values: Three stars if there is a password defined  
for the user, or else blank. English summary of access rights  
(incomplete vs. actual details).  
Click the Del button to delete the user. Changes only take effect once  
you press Record changes. (Record changes must be pressed for  
each user you wish to modify).  
Add users:  
1. Press reset / new user first (otherwise, you will end up changing an  
existing user’s name!).  
2. Enter a unique Username (and password if desired).  
3. Pick which devices they should be able to access.  
4. Usually best to leave all empty except in the this user’s default line.  
Important note: The “Hardwired” user account:  
If you create a user account with the name hardwired, it can be used  
only at the local VGA port and user-stations. This special account is also  
provided by default, if the user gives a blank username on the OSD. If the  
password is empty on the hardwired account, a local user can just press  
Enter twice at the OSD login prompt to get in. Like other accounts, hard-  
wired may be restricted to view-only or to control only certain machines.  
System Ident  
Machine Name  
The Machine Name is a name that is used to uniquely identify this  
machine.You might want to create a DNS entry that matches this name.  
The name is provided as the Client Name for the DHCP server. It is also  
shown at the top of each page in the web browser interface and is the  
“desktop name” for VNC clients.  
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Other identification details  
These values are for information purposes only. They are visible from the  
VNC client and via SNMP (if enabled).  
Location  
This string is sent as the system.sysLocation value over SNMP. It should  
describe the location of this system.  
Contact Name  
This string is sent as the system.sysContact value over SNMP. It should  
describe who to contact regarding this machine. Typically it includes an  
email address.  
Network Address  
This value is not used in our configuration, but is meant to store a user-  
defined value that identifies the controlled machine on the network. The  
official DNS name of the controlled machine is an obvious value to put  
here, but you may use it for any purpose.  
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Description  
A user-defined description for the controlled machine.  
Security  
This menu allows you to  
configure a number of settings,  
including changing the default  
password (admin)(recom-  
mended). Read and consider  
the comments and instructions  
on this menu before making  
any changes, as changing  
these features could make  
the unit inaccessible through  
Web configuration (i.e. due to  
firewall filtering).  
Note that any password  
changes you make will have  
to be entered in duplicate, to  
prevent the chance for error.  
Compatibility  
The Compatibility menu offers features that may offer enhanced function-  
ality with certain KVM and power products, such as StarTech.com’s Re-  
mote Power Switch (PCM8155HNA). These can be left at default values if  
you are not connecting the unit to a KVM or power management device.  
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SNMP  
The SNMP menu allows you to  
configure the SVxx53DXI so it  
can be recognized and managed  
using industry-standard Simple  
Network Management Protocol  
software.  
RADIUS  
The RADIUS server requires the  
IP address, the UDP port number  
(1812 by default, or 1645) and  
the shared secret. The shared  
secret is used to encrypt com-  
munications and corresponds to a  
shared password for the RADIUS  
server and the client machine.  
Two additional servers may be  
defined for backup purposes.  
Each server will be tried in order,  
using the indicated number of  
retries and timeout period, which  
are configurable on the same page.  
Remember to enable RADIUS after configuring it. While RADIUS au-  
thentication is enabled, the locally defined accounts on the SVxx53DXI  
unit will not be used, except for the SSH login. However, if a user name  
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in the form name.local is given at the RADIUS prompt, the system will  
use name, check the password locally and skip RADIUS authentication.  
Delete all local accounts to avoid this behavior.  
When connecting via VNC, a login screen is generated that asks for a  
RADIUS username and password.  
Modem  
Enable this to allow the modem to answer the phone and start a PPP  
connection. Enable modem connections (PPP) via serial port/modem.  
Time/Date  
Date and time are stored without consideration for time zone. If you are  
controlling multiple sites in different time zones, we recommend you use  
UTC (Universal Coordinated Time, also sometimes called GMT or Zulu)  
for all machines.  
If the computer you are using to view this page knows the correct time,  
just press the button to set the time and date to the same time as your  
browser.  
Firmware  
The firmware on the SVxx53DXI is field upgradeable. To upgrade to  
another version, login as admin to access an Automatic Self Upgrade, or  
Manual Upload:  
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Auto Self Upgrade  
Clicking the Upgrade to latest button will automatically download and  
install necessary revisions. To download upgrades for manual installation,  
please click on Get latest version. If it cannot access the Internet directly  
(perhaps due to a web proxy, or other firewalls), a page will be shown that  
causes your browser to download the required file. Save this file to disk  
and then upload it as described in the next section, Manual Upload.  
Manual Upload  
Enter the name of the firmware file that you downloaded from StarTech.  
com into the field provided (or use the Browse... button). Press Start  
Upload and wait until a successful upload message is shown.  
NOTE: Remember the following during the firmware upgrade:  
Do NOT turn off power to the unit before this operation completes  
successfully.  
The unit will sometimes reboot as part of the upgrade procedure,  
depending on which system component is upgraded.You will have to  
reconnect and re-login in those cases.  
Wait at least two minutes after pressing Start. Do not assume the  
upload did not work. The upload could simply be slow.  
Each distributed file upgrades a different component of the system. Be  
sure to apply all files provided as part of an upgrade. The system  
knows what to do with each file you give it, and they are checked for  
validity before being applied.  
Purchase Options  
Certain firmware features may be offered separately from the base unit, in  
order to reduce the initial cost for the Enterprise Class KVM unit.  
NOTE: If you wish to upgrade after the system is in operation, go to the  
Manage Firmware page and scroll down to the section entitled Purchase  
Options.  
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Look for a unique code, such as: 4-C80C-B960-1-0. If you provide this  
code to the technical support department, they can provide you with an  
unlock code that will open any feature you request. Type in the code pro-  
vided, exactly, into the area provided and click Submit. The new features  
opened by the code will be enabled immediately, but you may need to  
reboot the unit to begin using certain features.  
Info Functions  
Status  
The Status screen displays a system security log, various system set-  
tings, and enables you to generate a copy of the system configuration in  
plain text format.  
Click the Start adapter  
self-tests button to run an  
automated self-test on all at-  
tached USB and PS/2 adapt-  
ers. The result (either PASS  
or Fail) will be displayed  
in the Recent system log  
entries window.  
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Port Numbers  
Port Numbers provides a table allowing you to change TCP port values  
for services available on the SVxx53DXI. By default, they are factory  
set to common Internet values.You may wish to enhance security by  
disabling services that you will not use with the unit. To disable a service,  
change its port number to 0. For flexibility, both the LAN and WAN ports  
can be configured separately. When you have made any necessary  
changes, click Commit Changes to use the settings the next time the  
SVxx53DXI restarts. To force the unit to restart immediately, click Restart  
Servers.  
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Help Menu  
Provides an FAQ (Frequently Asked Questions) listing to assist you with  
the features and operation of the SVxx53DXI.  
Site map Menu  
This menu provides a hyperlinked directory of each setting available on  
the Web configurator.  
Copyright Menu  
Provides the Terms of Use and other information related to the firmware  
and software on the SVxx53DXI.  
The VNC Interface  
There are three ways to communicate with the SVxx53DXI unit in order to  
control the host computer:  
Web interface: The integrated Web server includes a Java-based VNC  
client. This allows easy browser-based remote control.  
Cleartext VNC: There are several third-party software programs that  
use the standard VNC protocol, available in open source and  
commercial VNC clients. By pointing any VNC client at the default  
VNC port (5900) on SVxx53DXI, you will be able to control the  
attached systems. This method offers a fast and direct way to access  
the system and allows the use of “native” VNC clients and other remote  
management packages which implement the VNC protocol.  
SSH access: By default, there is a standard SSH server running on  
port 22 (the standard SSH port). Once connected via SSH, VNC traffic  
may be tunneled to port 5900 on localhost (ie. 127.0.0.1:5900) of the  
SVXX53DXI.  
Any VNC client may be used to access most features. Encryption does  
not affect VNC operation, aside from a slight reduction in speed.  
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Native VNC Client  
This system implements the VNC protocol, so any off-the-shelf VNC  
client can be used. There are several different VNC clients available and  
they should all work with this system. This system automatically detects  
and makes use of certain extensions to the basic RFB protocol that is  
provided by some of the the better VNC clients.  
available for Windows, Linux, MacOS and many versions of Unix. Source  
code for all clients is available there too. This version of VNC is being  
actively developed. The authoritative version of VNC is available from  
VNC, maintained by the original developers of the standard. For a  
commercial, supported version of VNC, you should consider TridiaVNC  
contains a number of enhancements for use in a larger corporate environ-  
ment.  
SSH Tunnel (with Native VNC client)  
If you are using openssh, here is the appropriate Unix command to use,  
based on the default settings on a machine at 10.0.0.34:  
ssh -f -l admin -L 15900:127.0.0.1:5900 10.0.0.34 sleep 60  
vncviewer 127.0.0.1::15900  
Same command, but using the WAN port:  
ssh -f -l admin -L 15900:127.0.0.1:5900 10.0.0.98 sleep 60  
vncviewer 127.0.0.1::15900  
Notes:  
A copy of these commands, with appropriate values filled in for your  
current system setting, is provided in the on-line help page. This allows  
you to “cut-and-paste” the required commands accordingly.  
You have 60 seconds to type the second command before the SSH  
connection will be terminated.  
The port number “15900” is arbitrary in the above example and can be  
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any number (1025...65535). It is the port number used on your client  
machine to connect your local SSH instance with the VNC client. If  
you want to tunnel two or more systems, you will need to use a unique  
number for each instance on the same SSH client machine.  
Some Unix versions of the VNC client have integrated SSH tunneling  
support. Some clients require your local user id to be the same as the  
userid on the system. Use a command like this:  
vncviewer -tunnel 10.0.0.34:22  
Using the VNC Menu  
One of the unique features of this product is the VNC menu system.  
Whenever you see a window with a dark blue background and grey  
edges, this window has been inserted into the VNC data stream so that it  
is effectively laid over the existing video. These menus allow you to control  
the many features of the SVxx53DXI without using the web interface or  
a custom client. When you initially connect to the system, a Welcome  
Window will appear, indicating which system you are controlling, what  
encryption algorithm was used and what key strength is currently in effect.  
Click anywhere inside the window to clear it, or wait ten seconds.  
Bribar Feature  
Along the bottom of the VNC screen is a dark blue bar with various  
buttons known as the bribar. Its purpose is to show a number of critical  
status values and to provide shortcuts to commonly used features. Each  
feature and its function is outlined below:  
Kbd: This area will show either PS/2 (as in this example) or USB to  
indicate if keyboard and mouse are being emulated via USB connection  
or PS/2 signals. If Autosync appears beneath this indicator, the mouse  
pointers on the local mouse and the VNC session will be synchronized  
automatically.  
Bandwidth: Indicates current average bandwidth coming out of the  
Enterprise Class KVM unit. The second number measures round trip time  
(RTT) of the connection when it was first established.  
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Resync: Re-aligns the remote and local  
mouse points so they are on top of each  
other.  
Redraw: Redraws the entire screen con-  
tents; occurs immediately.  
Redraw  
Resync  
Autotune  
Autotune: Fine tunes the sharpness and image positioning of the video  
picture by optimizing the sampling phase.  
PS/2: Resets the PS/2 keyboard and mouse emulation. Useful to recover  
failed mouse and/or keyboard connections in PS/2 mode.  
÷4, ÷8: Switches to thumbnail mode, at indicated size (i.e. 1/4,1/8 )  
Ctrl-Alt-Del: Sends this key sequence to the host. Works immediately.  
Alt-F4: Sends the key sequence to host (closes windows).  
Menu: Shows the main menu.  
Video: Shows the video-tuning menu where the picture quality can be  
adjusted.  
Keys: Shows the VirtKeys menu, which allows you to simulate pressing  
special keys such as the Windows key or complex multi-key sequences.  
[1][A][S]: These flags show the state of the keyboard lights, NumLock,  
ShiftLock and ScrollLock respectively.  
<<: Shrinks the Bribar into a small floating window. Drag the floater using  
the StarTech.com logo, or click << to return it to the Bribar.  
Other items: If the server’s screen is larger than 1280 x 1024, additional  
buttons will be shown to the right of the above listed items. These are all  
keyboard shortcuts and are duplicated in the Keys menu.  
Select System: Click on the Name/Number to open the “Select System”  
Window.  
A list of the available system access will be displayed according to the  
following color coding:  
Red – no access  
Grey – view only  
White – full control  
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By hovering the mouse over any entry, you can see details pertaining to  
that entry.  
Select one of the listed systems by clicking on the listing or correspond-  
ing number as appropriate. Or, directly select any system by pressing 1  
through 9, A (for 10) through W (for 32).  
Similarly, click on the Up and Down arrows to select the previous or next  
available system. Please note that systems to which you do not have ac-  
cess are skipped and will not be available for selection.  
To close without making a selection, press the ESC key.  
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Main Menu  
To access the main menu, quickly press the F7 key twice quickly.You  
must press the key twice within one second. If you press it once or too  
slowly, then the F7 key(s) are sent to the host, just like any other key.  
This is the only way to get into the menu system, if the Bribar is disabled.  
Shown below is the main menu for a typical system:  
The main menu window may be moved by clicking and dragging on the  
title bar. It can be closed by pressing Escape, or by clicking on the red X  
in the top right corner. Most of the functions operate immediately. Other  
functions require a response to a confirmation prompt first before per-  
forming the requested function.  
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Identification  
Fixed text label that is defined by the user in the Web interface. This  
does not affect the operation of the system and is intended to assist with  
administration.  
Status  
Current status of the attached system and the status of the unit.  
B/W Min/Avg/Max/Auto  
Bandwidth control. Current operation will be indicated with white highlight-  
ing. If you choose Min/Avg/Max then you will override the default, Auto. As  
the automatic mode measures actual network performance, you may see  
the current mode switch from Min up to Avg or Max. The different modes  
indicate more time spent on compression versus more bandwidth. There  
is no visual difference between the modes, but there can be a noticeable  
difference in speed and smoothness.  
Mouse Resync  
Resynchronizes the mouse pointer so that the local and remote mouse  
pointers are on top of each other.  
PS/2 Reset  
Resets the PS/2 emulation going to the host and to the attached PS/2  
devices. This can be used if the mouse stops responding or the PS/2  
keyboard isn’t working.  
USB Replug  
Simulates unplugging the USB connector and then plugging it back in. If  
the host is not recognizing USB input devices, this button may be used to  
restore functionality.  
Take Control  
When multiple users are connected to the same system, use this button  
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to take control away from another user. Only one user may control the  
keyboard and mouse at any time. All users see the same picture. Please  
note: It is important that multiple users not be connected to the same  
physical network.  
Thumbnails  
Switch to smaller thumbnail size screen images (click anywhere on  
thumbnail to restore it). Each button corresponds to a different sized im-  
age, from half size to one-sixteenth.  
Logout  
End the VNC login session and disconnect.  
Video Tuning  
Sub-menu with video adjustments, to be used when automatic picture  
adjustment does not provide a good quality picture.  
VirtKeys  
Virtual keyboard provides a menu with special keys that are often hard  
to generate but needed by the remote system. The most common key  
sequence is the [Ctrl] [Alt] [Del].  
Disk Ctrl  
Emulated USB disk control submenu. Shows status of floppy/Ram Disk or  
CD-ROM.  
Bribar  
Closes or reopens the Bribar window along the bottom of the screen.  
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VirtKeys Menu  
Clicking any button in the top half of the window simulates pressing and  
releasing the indicated key. In the bottom area of the screen, clicking will  
simulate the indicated Meta key being pressed.You may then click in the  
top part to send another key and release the Meta key at the same time.  
Alternatively, you may move the mouse outside this window, press the  
regular key, and then choose -RESET- to release all depressed keys. The  
VirtKeys menu can be left open while using the host system.You can then  
click the required button at the suitable time, and still interact with the host  
in a normal fashion.  
Examples:  
[Ctrl]-[Alt]-[F4]: Use L-Ctrl then L-Alt in the Toggles area, then click F4.  
To bring up the Start menu under Windows: Click the L-Windows button  
at the top left of the above window.  
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Video Tuning Menu  
Use the Auto Everything button to automatically fine-tune all three adjust-  
ments. If the test pattern for Color Offset calibration is not present on the  
screen, then the Color Offset adjustment is skipped.  
Changes/frame  
Indicates the number of 16x16 blocks of video that are being sent, on  
average, for every frame of video. With a static image being displayed by  
the server, this number will be zero (shown as -nil-). Moving the mouse,  
for example, will cause the number to jump to about 2 or 3.You may use  
this number to judge the picture quality as you adjust the controls on this  
menu.  
Picture Positioning  
Affects the image position on your screen. If you see a black line on  
either side of your screen, or at the top or bottom, you can use the arrow  
buttons to shift the image in that direction. Pressing Auto does the same  
thing for you automatically. Use Save to save the changes you have made  
manually. Since this adjustment depends on the video mode, separate  
values are stored for each video mode.  
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Color Offset  
Color Offset is a fine tuning adjustment that requires the use of a test pat-  
tern. There is a copy of the test pattern available on the Help! menu of the  
integrated web server.You must arrange for that image to be shown on  
the host computer. Do not allow scaling, cropping or any other changes  
to that image. Press the Auto button and the system will calibrate color  
for the best possible picture in approximately one minute. If the system  
cannot find the test pattern on the screen, it will say so. Check that the  
pattern isn’t scaled or covered up. It’s important to perform this operation  
in 24-bit or 32-bit color video mode (i.e. truecolor). Although the algorithm  
may work in 16-bit or 8-bit color video modes, the results will not be opti-  
mum and usually it won’t be able to recognize the test pattern.  
Advanced  
Pressing this button will open the Advanced Video Tuning menu. While the  
vast majority of users will not need to adjust these settings, it offers added  
control of the video settings of your VNC sessions.  
Sampling Phase  
Does not normally need to be used, since SVxx53DXI tunes the sampling  
phase whenever the video mode changes. This button does not require a  
test pattern, but will perform optimally when used with our standard test  
pattern. For your reference, the sampling phase number is shown to the  
right of the Filtering button.  
Noise Filter  
Controls the advanced video filtering of the SVxx53DXI. Unlike other  
filtering algorithms, the SVxx53DXI noise filter will only remove noise - it  
does not degrade the signal quality or readability of small text.You may  
turn it on and off using the indicated button, or set it to other values using  
the arrows.  
Higher numbers cause more filtering and may cause artifacts when mov-  
ing windows. The most common visual artifact is a vertical line dropping  
when moving windows horizontally.You may use the Redraw button to  
correct these, or use a lower filter number. At minimum, these values  
must be greater than two.  
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Flatness Filter  
To improve compression ratios, the SVxx53DXI will group adjacent  
pixels that are nearly the same colour and treat them as equal. This  
helps to compress typical simple GUI images. However, the effect of this  
compression on continuous-tone images and gradients can be annoying.  
You may turn off or reduce the flatness filter to sacrifice bandwidth for  
improved image quality in those areas.  
Please note that at higher values, some parts of the screen may appear  
“blocky”.  
Getting Peak Video Performance  
Choose the best video mode  
We recommend using 60Hz refresh rate and 1280 x 1024 resolution.  
Using a smaller resolution like this allows you to fit multiple windows on  
your remote desktop. Higher refresh rates stress the video card’s  
quality and do not provide any additional information or benefit.  
Noisy video cards  
A digital KVM works by converting the analog video signals emitted  
by your video card into digital data. If there is noise on that signal, then  
it must also be digitized and sent over the network. Quality video cards,  
in our experience, offer better performance simply because they don’t  
add analog noise.  
Some external KVM switches generate video noise as well. Try to keep  
cables short, in order to reduce this effect.  
Enable the Noise Filter option (on the Video Tuning menu) to mitigate  
noise issues.  
Network performance  
SVxx53DXI will always send as much data as it can, given what’s  
happening on the screen and the actual network performance. When  
nothing is changing on the video screen, zero bytes are sent over the  
network. If the whole screen is changing, then the unit will send as  
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much data as your network connection and VNC client allow.  
Network latency, which is the total time it takes for a packet to get to  
the SVxx53DXI and come back, has the biggest impact on perceived  
performance and usability. Network bandwidth has a lesser effect,  
particularly when just moving the mouse around.  
Only a few bytes need to be sent when the mouse is moving (and  
nothing else is changing on the screen), but the round-trip-time limits  
the hand-eye coordination of the user if it is too great.  
Both actual bandwidth and measured network latency are shown in the  
Main Menu.  
Using the Advanced Video Tuning Feature  
The Advanced Video Tuning menu allows you to adjust the qualities of  
the video in your VNC sessions, and can be accessed by clicking the  
Advanced button on the Video Tuning VNC menu. While many users  
will probably allow the SVxx53DXI to automatically configure the video  
properties, you can use this menu to exercise a great deal of control over  
the settings if you wish.  
The Presets section contains up to sixteen different settings, plus the  
factory setting. If a number is highlighted, then that preset has been  
programmed with valid settings and may be used. Note that the Factory  
preset is always available. Simply click on the appropriate button and the  
default settings will be restored. To save settings to a preset, click on the  
Save->Preset button in the Actions pane. The preset buttons will highlight.  
Click the desired preset button to save the values. Note that any previous  
settings assigned to that button will be lost. If you do not wish to save the  
presets after clicking the Save->Preset button, click the Save->Preset but-  
ton a second time and the save function will be cancelled.  
The section of the screen marked Current Values indicates the various  
video parameters that can be adjusted. For each parameter, there are a  
series of buttons: [, <<, -, Auto, +, >, ]. The [, and ] buttons set the param-  
eter to its smallest or largest values, respectively. The << and >> buttons  
decrease or increase the parameter by a large amount. In the case of  
phase, this is four units and for all others, ten units. The - and + buttons  
decrease or increase the parameter by one unit. The middle button sets  
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the parameter to the middle value. The text of the middle button also indi-  
cates which parameter is being controlled. Note that in the case of phase,  
the middle button invokes the auto-phase algorithm.  
The Performance section of the screen indicates the quality of the video.  
Changes/frame is the average number of tiles that change for each frame  
sampled by the hardware. Flatness is an indication of what percentage of  
the screen contains tiles that are comprised of only one color.  
The Regrab Screen button in the Actions section causes the screen to  
be re-captured. When making small changes to the video parameters,  
sometimes these changes are not reflected in the displayed screen imme-  
diately, particularly if the noise filter is enabled. Press this button to see  
the immediate effect of the changes.  
Use the Show Diffs button to learn which parts of the screen are being  
sent over the Internet. When you click this button, the screen is cleared to  
a medium grey color. All blocks that are sent from that point on will show  
up on the screen as they are sent. Click the button again to reset the  
screen to grey. To return to normal operation, click the Regrab button. It  
is very easy to visually identify the effect noise has on signal processing,  
using this feature.  
The Auto Offset & Gain button in the Actions section invokes the auto-  
matic algorithm for setting the video parameters. The algorithm requires  
the factory calibration test pattern to be correctly displayed on the screen.  
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Disk Control Menu  
Status: Shows the current disk type. This can be changed through the  
web interface.  
Access: Shows the number of completed read and write operations.  
Disk Owner: Which PC port has control of the disk. Only one port may  
access it a time.  
USB Replug: Disconnects and reconnects the USB disk. Can be used to  
re-insert the USB disk to force the operating system to recognize it.  
Insert: The current computer system takes control of the USB disk. Can  
only be done while the disk is ejected.  
Eject: Gives up conrol of the disk. Can only be done by the computer  
system that currently has control.  
Enable/Disable: Turns disk emulation on/off for the current PC port. This  
can be used to bypass compatibility problems.  
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Accessing KVM Features  
OSD Operations  
Start the OSD (On-Screen Display) by pressing the left <CTRL> or  
<ScrLk> key twice within one second.  
The entry for the currently selected computer is highlighted in green in  
the OSD  
Use the <UP> and <DOWN> arrow keys to highlight a computer and  
the <ENTER> key to select it.  
Press <ESCAPE> to exit the OSD menu and remove the OSD menu  
from the screen.  
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OSD Function Keys  
OSD Keys  
Function  
1 - 9 (0 = 10)  
Selects a channel from the list  
View a channel from the list. ( Does not close  
OSD)  
F1 – F10  
T
L
?
Activate terminal emulator  
Logout immediately  
Show help screen  
Reset server interface module (May be used to  
recover from stuck keyboard or mouse emulation)  
R
I
Show TCP/IP status/settings.  
Change TCP/IP Settings  
S
ESC  
Close OSD (No state change)  
Full cold reset of Server Interface Module. Use  
the Reset command first  
<Ctrl>+R  
Page Up/Down  
Home/End  
Scroll up and down the OSD list  
View the first and last channel of the KVM  
Please Note: Channel names can only be changed through the web  
interface.  
ChangingYour Configuration  
After the initial power up, any device can be moved, added or removed  
from any port on the KVM without powering down the switch. The at-  
tached computer must be powered up for it to provide power to the Server  
Interface Module, so it will not appear in the OSD list until that time. It is  
safe to hot plug USB devices, but PS/2 systems will typically require a  
power cycle.  
Please Note: After changing your configuration, the OSD will automati-  
cally update to reflect the new configuration.  
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Using the Modem feature  
NOTE: Requires an RJ45 to DB9 adapter. Please see StarTech.com  
part number(s): GC98FF (DB9 Female to RJ45 Female Adapter) or  
GC98MF (DB9 Male to RJ45 Female) as applicable.  
Background  
The modem feature allows the SVxx53DXI to act as an Internet connec-  
tion server for increased security and flexibility in connecting with the host  
computer.  
Unlike the TCP/IP connection used with the standard Web configuration  
and VNC clients, the modem creates a one-to-one connection between  
the SVxx53DXI and the computer you are using to manage the host  
computer that is essentially private, as it bypasses the public Internet  
completely.  
Please note that this feature requires both an external modem (most stan-  
dard connection protocols are supported) and a dedicated phone line that  
can be connected to the modem for external access. While it is possible  
to use the modem feature through some PBX systems, this increases the  
complexity and reduces the performance of the connection. For clarity,  
the instructions presented here assume that the modem is connected to a  
typical POTS (plain old telephone system) line that is not routed through  
a phone management system or shared with other devices. If you wish to  
use this feature through a PBX system, it may require some experimenta-  
tion and additional support from your telecom services provider, and is  
not supported by StarTech.com.  
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Connecting a Modem  
The SVxx53DXI will work with virtually any Hayes-compatible modem that  
recognizes the standard AT command set. Some modem manufactur-  
ers offer “enterprise” grade modem products that include technology to  
improve the stability of connections; whether this type of product would  
be beneficial to your application depends on whether you consider the  
modem connection to be mission-critical, the quality of your telecom  
infrastructure, and your budget for implementing this solution. The model  
of modem attached is essentially transparent to the SVxx53DXI.  
It is important to note that modems that offer “56K” (or 56,000 bps) con-  
nections often achieve connection speeds that are far lower than their  
maximum capabilities. Given the limitations of telecom infrastructure  
(many locations have yet to implement fully digital switching technol-  
ogy, and still rely on older analog technology for some segments), the  
maximum “upstream” transfer rate is limited to a maximum of 33,600 bps  
between two modems; the “downstream” rate is often within a similar  
range for a typical connection. Therefore, speeds below 56,000 bps do  
not indicate a problem with the modem or the SVxx53DXI, but simply  
reflect the line conditions at the time the connection is made.  
The serial port can be used for serial port configuration when the modem  
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is connected. It requires the use of a null modem serial cable.  
1. Place the modem near the SVxx53DXI and an available telephone  
jack. Connect the modem to the telephone jack, data cable, and power  
source according to the instructions in its documentation. The opposite  
end of the modem’s data cable should be a DB9 female serial  
connection.  
2. Connect that end of the cable to the Serial connection on the rear  
panel of the SVxx53DXI.  
Modem configuration  
Although most connections will work appropriately with the default set-  
tings on SVxx53DXI, manual changes can be made. To do so:  
1. Login to the Web interface as Admin.  
2. Click Modem, listed on the left side of the main page.  
3. You will then be presented with the Modem Option menu.  
4. Make the following changes to enable and configure the modem  
connection:  
Enable modem connections (PPP) via serial port/modem: select  
Enabled.  
Baud rate to use (affects connection between us and the modem  
only): select 115200.  
Init string: leave as ATE0S0=1&K3 (see below).  
The baud rate dictates the connection speed between the SVxx53DXI’s  
serial port and the modem, and does not affect the connection speed  
between the local and remote modems, as they will negotiate their own  
connection speed when a connection is made. It is highly recommended  
that this setting be left at the default for best performance.  
The initialization (“init”) string is the command (using the standardized  
Hayes AT command set) that the SVxx53DXI will send to the modem to  
activate it. The string included should work with the majority of modems  
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and configures the following connection properties: answer incoming calls  
on the first ring, enable hardware flow control, and lock the connection  
speed.  
Your modem’s documentation will describe other potential init strings that  
you can use to alter the connection properties. For instance, you could  
commit the settings to the modem’s non-volatile memory (NVRAM) or  
allow the modem to adjust the connection speed for greater stability (and  
so on).You may wish to test the connection with the default init string first,  
before making changes specific to your modem model or situation, to sim-  
plify the troubleshooting process.  
5. Click the Commit button to save your changes and activate the modem  
feature with the specified settings.  
Configuring the Remote Connection  
This section describes how to configure a typical Windows dial-up  
session to access the modem connection on the SVxx53DXI. The  
instructions here relate to a Windows XP configuration; other versions of  
Windows are similar, if not identical.  
Please note the following:  
PPP (Point-to-Point Protocol) must be used; no other authentication  
methods are supported.  
TCP/IP must be installed/enabled on the computer making the  
connection, and must be used for the dial-up connection.  
The connection must be configured to obtain a dynamic IP address.  
The user name/password must match a user currently configured on  
the SVxx53DXI.  
For best performance and to simplify the troubleshooting process,  
firewall software should not be used with the dial-up connection.  
1. Open My Network Places from the desktop or the Start menu.  
2. Click View network connections.  
3. Click Create a new connection under Network Tasks.  
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4. The New Connection Wizard window will open. Click Next.  
5. Select Connect to the Internet, then click Next.  
6. Select Set up my connection manually, then click Next.  
7. Select Connect using a dial-up modem and click Next.  
8. In the space provided under ISP Name, type an appropriate name of  
your choosing for the connection, then click Next.  
9. In the space provided under Phone Number enter the phone number  
for the line to which the SVxx53DXI’s modem is connected.You may  
need to add the area code, country code, or other digits needed to  
access the outside line as appropriate. When finished, click Next.  
10. Make your choice from Anyone’s use or My use only and click Next.  
11. Beside User name, enter the user name of any valid user created  
using the Web interface of the SVxx53DXI. Beside Password and  
Confirm password enter the password that the user you entered  
above uses to access the Web interface.  
12. This screen also includes three checkboxes - remove all  
checkmarks, then click Next.  
13. You may select to add a shortcut to the desktop for this connection.  
14. Click Finish.  
Accessing the Web Interface  
Once a dial-up connection has been established, you can access the  
Web interface or start a VNC session using the following IP address:  
You can now login to the Web interface (and/or VNC session) normally.  
Note that the remote machine (the one from which you dialed) is auto-  
matically assigned the IP address 99.99.99.100 for the PPP session. This,  
and the IP address of the SVxx53DXI, cannot be modified.  
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The following TCP/IP port numbers are assigned for a PPP connection,  
regardless of the settings configured in the Web interface for the LAN or  
WAN ports:  
HTTPS: 443  
VNC (clear-text): 5900  
VNC (SSL secured): 15900  
SSH: 22  
Performance Notes  
All images over the PPP connection will be grayscale to conserve  
bandwidth. If other users are connected while a PPP session is active,  
their screens will be in grayscale as well. When PPP is inactive, color is  
automatically re-enabled.  
Some areas of the screen may not be updated as frequently as others,  
and animations or other auto-updating areas of the screen may appear  
out-of-focus or “blocky” as a result. Since the area around the mouse  
pointer is refreshed most frequently, hold the pointer over an area to  
improve its clarity.  
It may be beneficial to minimize any unnecessary icons, backgrounds,  
or other clutter on the host computer’s desktop to make the dial-up  
connection as efficient as possible.  
If you need to configure the device over a serial connection while the  
modem option is enabled, connect a serial cable and begin a terminal  
session following the instructions under the section titled Terminal Con-  
figuration Using a Serial Cable in this manual. Once connected, you will  
see the following message:  
Expecting a modem,if human, type admin password (Or start PPP)  
Type the password for user admin and press Enter. The password will  
not appear on the screen. The configuration menu will appear. Make the  
changes you wish or press q and Enter to exit and leave the modem con-  
nection active.  
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Modem Troubleshooting Guide  
The following messages will appear in the system log on the Status  
screen in the Web interface and may help to diagnose problems with the  
modem configuration.  
Starting PPP (for auth) on port…  
Modem is connecting and the PPP login process is starting.  
Modem hang up. Resetting  
The connection has been closed or terminated unexpectedly.  
Timeout during login process. Giving up  
The PPP client connecting over the modem has waited too long to com-  
plete the authentication process or supplied an invalid user name and/or  
password.  
Modem init chat script failed  
The modem did not respond to the initialization string from the SVxx53DXI  
You may need to change the init string or verify the cabling and modem  
status.  
Modem init okay  
The modem has responded appropriately to the init string.  
Saw PPP startup from client  
A PPP authentication has occurred and a session has started.  
Phone line rings  
An incoming call has been detected by the modem.  
Modem answers: xxxxxxxxx  
The connection speed and protocol used for a connection, as reported by  
the modem. The exact contents of the message will vary depending on  
the modem make and model.  
About Security Certificate Warnings  
What is a security certificate?  
Sites that employ secure TCP/IP (Internet) connections include a cer-  
tificate that confirms that users are connecting to a legitimate site and  
are not being redirected without their knowledge. Certificates are issued  
by trusted third parties called Certificate Authorities (CAs) and contain  
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essential details about a site that must match the information supplied to  
your Web browser.  
Why do I receive a warning when accessing the login screen?  
As it redirects you to a secure (SSL) session by default, the login screen  
may generate a warning from your Web browser or the VNC Java client  
for two different reasons. First, the CA that has issued the certificate on  
StarTech.com’s behalf may not yet be recognized as a trusted source by  
the computer you are using to access the SVxx53DXI. Second, since the  
unit could be configured in a number different ways, it is impossible to  
supply a generic certificate that will match your exact network settings.  
Is my data safe?  
Yes. The security certificate does not affect encryption effectiveness in  
any way, nor does it make the SVxx53DXI any more vulnerable to outside  
attacks.  
Can I prevent the warning from occurring?  
Yes.You have two options that may prevent the warning from occurring.  
First, if the Web browser you are using offers the option to ignore the  
warning for future visits, the browser will no longer generate a warning  
if that option is selected. Second, if you install the certificate from the  
SVxx53DXI onto the host computer (see below) and if the unit is config-  
ured with a domain name ending in .com, .net, .org, .gov, .edu, .us, .ca,  
.uk, .jp, or .tw (i.e. remotecontrol.mydomain.net) then the warning should  
no longer occur.  
Installing the new certificate  
The following instructions detail how to install the certificate from the  
SVxx53DXI onto your local computer (in this case, when using Internet  
Explorer with Windows XP):  
1. Open your Web browser and go to the SVxx53DXI login screen. Click  
the Update security certificate link.  
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2. When prompted, choose Open.  
3. A Window will appear that offers information about the certificate. Click  
Install Certificate.  
4. The Certificate Import Wizard will appear. Select Automatically select  
the certificate store… (default) and click Next. When the next window  
appears, click Finish.  
5. A confirmation dialog will appear asking you if you wish to install the  
certificate. Click Yes.  
6. A message should appear saying the import was successful. Click OK.  
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Built-in Terminal Emulation  
The built in Terminal Emulator is an ANSI terminal that allows local users  
(Directly connected or via the User station) the ability to initialize a com-  
mand prompt shell to connect to remote and local devices via SSH, Telnet  
and directly connected serial ports.  
Please note: Only one user can use the terminal emulator at a time.  
How to find the Built-in Terminal Emulator  
The emulator can be found at the end of the OSD menu (33rd system on  
a 32 port, 17th on a 16 port system) or by pressing <T>  
Navigating the Menus  
Use the arrow keys or underlined letters to select the appropriate action  
or option you wish to use.  
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How to create a New Connection (Using the Wizard)  
1. Use the arrow keys or underlined letter to select “Create new  
connection (using wizard)  
2. Select your connections method or protocol (example: SSH, Telnet,  
Direct)  
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3. If you are choosing “Direct”, use the screens that follow to choose the  
appropriate setting for your serially attached device. If you choose SSH  
or Telnet, the following screen will ask you for the Host Name or IP  
address of your remote connection:  
4. Enter the specific port number used by the device to which you are  
attempting to connect. Leave blank if you wish to use the standard port  
numbers. (SSH = 22, Telnet = 23)  
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5. If you are using SSH you will be asked to provide the remote  
username.  
6. Next you will be asked to declare any alternative SSH options.  
7. Last, you will be asked to provide a meaningful name for this newly  
created connection. Then save the configurations.  
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Once you have created your new connection you will see it listed above  
the other commands in the main menu.You may activate this connection  
by highlighting the connection and pressing enter.  
To remove a previously created connection, highlight “Delete stored  
command” and press enter.You will be prompted for the admin password.  
Highlight the connection you wish to remove and press enter.  
Please Note: Anyone can create a connection, but only the Admin has the  
right to remove them.  
Other Commands:  
Directly enter a command  
Allows the user to enter a command shell and connect to a remote sys-  
tem etc. (For advanced users)  
Linux shell  
Provides access to the Linux shell running on the KVM.  
Quit / Start over  
Logout of the terminal emulator and return to the OSD  
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Troubleshooting  
Forgotten master password  
You can reset the master password using the serial interface on the unit.  
Use the S command, and type a new password. The old password is not  
required for this procedure.  
Similarly, you can press (and hold) the reset button (located to the im-  
mediate left of the USB ports on the rear panel) for thirty seconds to  
clear all settings and return the unit to factory defaults. This will clear the  
password to be admin.  
Using a PS/2 Mouse, the remote mouse pointer and local mouse  
pointer don’t line up  
Use the Mouse resync command in the main menu or press the Resync  
button on the Bribar. If the mouse pointers still don’t line up, verify that  
mouse acceleration has been disabled.  
Please note: The Windows login screen does not accept the “mouse  
acceleration” configuration, and always has the mouse accelerated re-  
gardless of your configuration. Therefore, on this screen it is best to avoid  
using the mouse.  
After resync, the mouse pointers are still not aligned.  
Use the video adjust menu to position your video image exactly where  
it should be. Normally a slight video positioning error is perceived as a  
mouse sync issue. A video positioning error is visible as a black line along  
the top or bottom (and right or left) edges of the remote screen. Remem-  
ber to save your position changes!  
Cannot login via SSH.  
Remember to use either admin or a username created in the system  
as the user name you give your SSH client. If you see a warning about  
identity of host cannot be verified, and a question about saving the host’s  
fingerprint, this is normal for the first time you connect to any machine  
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running SSH.You should answer yes so that your SSH client saves the  
public key of this host and doesn’t re-issue this warning.  
Certificate warning shown when connecting via HTTPS.  
It is normal for a warning dialog to be shown when connecting via  
HTTPS. The SSL certificate SVxx53DXI uses is created when the unit is  
first produced. It does not contain the correct hostname (subject name)  
because you can change the hostname as required. Also, it is not signed  
by a recognized certificate authority (CA) but is signed by our own signing  
authority.  
Mouse performance is erratic when using the GNOME or KDE desk-  
top in a Linux X-Window environment.  
The mouse controls in GNOME and KDE environments offer both an  
acceleration and sensitivity setting. The following directions correct this  
issue, and apply to Red Hat Fedora Core 2, but should be similar for other  
distributions that use GNOME or KDE:  
1. Click the Launch menu icon.  
2. Choose Preferences > Mouse.  
3. Click the Motion tab.  
4. Set the Acceleration bar to the setting immediately left of center.  
5. Set the Sensitivity bar to the leftmost settings (lowest possible)  
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Serial Interface Pinout  
RJ45  
DB9 (male) Signal  
1
2
6
1
4
5
2
3
8
7
9
DSR (input)  
DCD (input)  
DTR (output)  
GND  
3
4
5
RxD (input)  
TxD (output)  
CTS (input)  
RTS (output)  
RI (not used)  
6
7
8
N/A  
The DB9 side is wired as DCE (same as a computer).  
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Technical Specifications  
Maximum Recommended  
Resolution  
1280 x 1024@ 60Hz  
Maximum Supported  
Resolution  
1600 x 1200 @ 60 Hz  
SV1653DXI: 16 x RJ45  
SV3253DXI: 32 x RJ45  
Host Connectors  
Console Connectors  
2 x HDDB15 Female  
2 x USB A Female (Front Panel)  
2 x USB A Female (Rear Panel)  
2 x DIN6 Female  
2 x RJ45 Ethernet Ports (WAN, LAN)  
1 x RJ45 User Station Port  
1 x RJ45 Serial interface  
Other Connectors  
1 x Remote user connected  
1 x Power (flashes during boot)  
2 x USB connected  
Front Panel Indicators  
2 x Ethernet ports: link (on), activity (blink)  
1 x Serial port (always on)  
1 x User station link (on), activity (blink)  
2 x USB connected  
Rear Panel Indicators:  
SV1653DXI:  
16 x CAT5e link (on), activity (blink)  
SV3253DXI:  
32 x CAT5e link (on), activity (blink)  
Maximum Number of  
Remote Users  
Five users all on the same port  
Supported Protocols  
Terminal Configurations  
Outreach Protocols  
VNC, HTTPS, SNMP, RADIUS, SSH, SSL  
Local terminal VT100 (ANSI) emulation.80  
columns, 25 lines  
SSH client, Telnet client, hardwired serial port  
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Storage Temperature  
Operation Temperature  
Humidity  
-40°C to 65°C ( -40°F to 158°F)  
0°C to 40°C (32°F to 104°F)  
80% rh, nc  
Dimensions  
Weight  
310 x 440 x 44 mm  
2200 grams (4.5 Lbs)  
100-240 V AC, 0.5 A, IEC320 socket  
50-60 Hz  
Electrical  
Frequency  
Source code for the unit operating system is available upon request.  
Please contact us by phone, live chat, or email to make your request.  
This offer is valid for three years from the date of purchase and/or  
for as long as parts or customer support is offered for this product.  
Charges for the reasonable cost of copying and/or conveying may  
apply  
Caution  
This is an IEC safety Class 1 product. Before using, the ground wire in the  
line cord or the rear panel binding post must be connected for safety.  
AC Power Source  
This product is intended to operate from an AC power source that will  
not apply more than 250 V AC RMS between the supply conductors or  
between either supply conductor or ground. A protective ground  
connection by way of the grounding conductor in the power cord is  
required for safe operation.  
Use the proper Power Cord  
Use only the power cord and connector appropriate for the voltage and  
plug configuration in your country. Use only power cord in good  
condition Refer cord and connector changes to qualified service  
personnel.  
Do Not Remove Cover  
To avoid personal injury, electric shock or death, do not remove the unit  
cover.  
Do not operate the unit without the cover properly installed.  
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Technical Support  
StarTech.com’s lifetime technical support is an integral part of our commit-  
ment to provide industry-leading solutions. If you ever need help with your  
selection of online tools, documentation, and downloads.  
Warranty Information  
This product is backed by a two year warranty.  
In addition, StarTech.com warrants its products against defects in materi-  
als and workmanship for the periods noted, following the initial date of  
purchase. During this period, the products may be returned for repair,  
or replacement with equivalent products at our discretion. The warranty  
covers parts and labor costs only. StarTech.com does not warrant its  
products from defects or damages arising from misuse, abuse, alteration,  
or normal wear and tear.  
Limitation of Liability  
In no event shall the liability of StarTech.com Ltd. and StarTech.com USA  
LLP (or their officers, directors, employees or agents) for any damages  
(whether direct or indirect, special, punitive, incidental, consequential, or  
otherwise), loss of profits, loss of business, or any pecuniary loss, arising  
out of or related to the use of the product exceed the actual price paid  
for the product. Some states do not allow the exclusion or limitation of  
incidental or consequential damages. If such laws apply, the limitations or  
exclusions contained in this statement may not apply to you.  
68  
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StarTech.com has been making “hard-to-find easy” since 1985,  
providing high quality solutions to a diverse IT and A/V customer  
base that spans many channels, including government, education  
and industrial facilities to name just a few. We offer an unmatched  
selection of computer parts, cables, A/V products, KVM and Serv-  
er Management solutions, serving a worldwide market through our  
locations in the United States, Canada, the United Kingdom and  
Taiwan.  
Visit www.startech.com today for complete information about all  
our products and to access exclusive interactive tools such as the  
Cable Finder, Parts Finder and the KVM Reference Guide.  
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