Sprint Nextel Network Card Compass 597 User Manual

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Installing the Software and Drivers

Windows Vista users: You must log in with administrative privileges to install the software

and drivers.

Note

Windows XP users: You may need to log in with administrative privileges, depending on your

Windows configuration.

As part of the installation process you may be prompted to restart your computer; save any

open documents.

1. If your USB modem has not yet been activated, ensure you are in the network

coverage area (not roaming).

2. Remove the protective cap from the USB connector of the USB modem by placing

your fingers on the side grips of the cap and carefully pulling the cap off.

3. Gripping both sides of the USB modem, insert it into your computer’s USB slot.

Alternatively, you can attach the USB extension cable to your computer’s USB slot,

and then connect the USB modem to the USB extension cable.

If your computer’s USB slot is vertical, use the USB extension cable.

WARNING

If the orientation of your computer’s USB slot or the thickness of your computer are such

that pressure is applied to the modem’s end or side, you may damage the modem or your

computer. In such cases, do not insert the modem directly into your computer’s USB slot;

use the USB extension cable instead.

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Windows detects the USB modem and installs the drivers for it. This may take a few

minutes. Once completed, the system tray may display “Your devices are ready to

use” or “Your new hardware is installed and ready to use.”

The

4. If the Software Installation Wizard has not started automatically, in Windows Explorer

browse to the entry (under My Computer) and run AppLaunch.exe or, if

LED indicator is lit (blue, or blinking amber).

you’re running Windows Vista, in the “AutoPlay” window click Sprint SmartView

Installation to start the wizard.

5. In the installation window, click Next.

6. Read the License Agreement and select “I accept the terms in the license agreement” to

agree to the terms. Click Next. (A series of dialog boxes guides you through the

installation.)

7. Use the Next and Back buttons to navigate through the wizard.

8. In the “InstallShield Wizard Completed” window, click Finish.

9. Wait until the system tray displays “Your devices are ready to use” or “Your new

hardware is installed and ready to use.”

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10. If a message that you must restart your computer is displayed, click Yes to restart your

computer. Wait until your computer restarts.

11. Proceed to “Starting the Windows Software” on page 12.

Installing the Software on a Mac Computer

System Requirements

The Sprint Mobile Broadband USB modem is supported on a MacBook™, MacBook Air™,

MacBook Pro, PowerBook^®G4, Power Mac^®G5, or desktop iMac computer running Mac

OS X version 10.4 or newer.

To check your version, from the Apple menu ( ) choose About This Mac. If your version is

earlier, then:

ᮣ

Visit www.apple.com/downloads/macosx/apple for upgrading instructions.

– or –

1. In Finder™, choose Go > Applications > System Preferences.

2. Double-click the System Preferences icon.

3. Double-click Software Update.

4. Click Check Now.

To install and run the USB modem and accompanying Sprint SmartView software on a

Mac computer, you will need one USB slot.

Do not insert the USB modem or the USB extension cable into a USB hub or a USB slot on

a keyboard.

Note

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Installing the Software and Drivers

As part of the installation process you will be prompted to restart your computer; save any

open documents.

Note

1. If your USB modem has not yet been activated, ensure you are in the network

coverage area (not roaming).

2. Remove the protective cap from the USB connector of the USB modem by placing

your fingers on the side grips of the cap and carefully pulling the cap off.

3. Gripping both sides of the USB modem, insert it into your computer’s USB slot.

Alternatively, you can attach the USB extension cable to your computer’s USB slot,

and then connect the USB modem to the USB extension cable.

If your computer’s USB slot is vertical, use the USB extension cable.

WARNING

If the orientation of your computer’s USB slot or the thickness of your computer are such

that pressure is applied to the modem’s end or side, you may damage the modem or your

computer. In such cases, do not insert the modem directly into your computer’s USB slot;

use the USB extension cable instead.

4. In the “TRU-Install” Finder window, double-click Sprint SmartView Installer.mpkg.

5. In the “Welcome to the Sprint SmartView Installer Installer” window, click Continue.

6. Read the Software License Agreement. To continue with the software installation, you

must click Continue, and then Agree to accept the terms.

7. In the “Standard Install on ...” window, click Install.

8. If a window appears prompting you for your password, enter your Mac password and

then click OK.

9. In the window with the message that you will have to restart your computer, click

Continue Installation.

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10. After the Applications window is displayed, click Continue.

11. In the Install Succeeded window, click Restart.

12. After your computer restarts, proceed to “Starting the Mac Software” on page 13.

Starting the Windows Software (page 12)

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Section 2B

Using Your USB Modem

ࡗ

Starting the Mac Software (page 13)

Activating Your USB Modem (page 13)

Viewing the User Guide (page 1 4 )

Removing the USB Modem (page 1 4 )

Attaching an External Antenna (page 15)

Contacting Sprint Customer Service (page 15)

Troubleshooting (page 16)

Starting the Windows Software

ᮣ

Double-click the program’s icon [

– or –

] on your desktop.

Select Start > All Programs > Sprint > Sprint SmartView.

Proceed to “Activating Your USB Modem” on page 13.

Section 2B . Using Your USB Modem

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Starting the Mac Software

If the Sprint SmartView software has not started automatically:

ᮣ

In Finder, choose Go > Applications, and then double-click Sprint SmartView.

Activating Your USB Modem

If your USB modem has not been preactivated or you have not activated it at the time of

purchase, you must activate your account and configure the USB modem to use your

account.

If the “One Touch Activation” window appears, click Yes to indicate that you’d like to have

the network autoprogram your USB modem. Sprint SmartView will display “Preparing

services, Please wait.”

If One Touch Activation is successful, Sprint SmartView will then display “Sprint is ready to

Connect,” after which you are ready to connect to the network. Proceed to “Viewing the

User Guide” on page 1 4.

If One Touch Activation was not successful, a message window is displayed. For

instructions on activating your USB modem, see the user guide (see “Viewing the User

Guide” on page 14). Use the spaces below to write down important information related to

the activation process and your account.

ESN/MEID

Activation code

Sprint Phone number

MSID

Account password

Sprint User Name

Section 2B. Using Your USB Modem

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Viewing the User Guide

The user guide provides detailed information on the Windows and Mac versions of the

Sprint SmartView software.

ᮣ

In Windows, select Start > All Programs > Sprint > Sprint SmartView User Guide.

– or –

On your Mac desktop, double-click Sprint SmartView User Guide.PDF.

Removing the USB Modem

1. Exit the Sprint SmartView software if it is open.

2. If a memory card (microSD™) is inserted into the USB modem, ensure you've

completed any file transfers, and then safely remove the hardware:

Ⅲ Click the Safely Remove Hardware icon (

in Windows Vista;

in Windows XP)

in the system tray, and click the Safely remove Mass Storage Device entry for the memory

card.

– or –

Ⅲ On your Mac, eject the drive.

3. Remove the USB modem from your computer’s USB slot by gripping both sides of

the USB modem and pulling straight out.

When inserting or removing your USB modem, always grip it by its sides, as this prevents

damage to the USB modem.

WARNING

Section 2B . Using Your USB Modem

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Attaching an External Antenna

You can improve the signal strength by attaching an external antenna with an SMK

connector (sold separately). The recommended antenna is the 5-band blade antenna with

SMK connector, available from www.sierrawireless.com.

1. If the USB modem is connected to your computer, remove it.

2. Gently flip open the unlabelled tab on the side of the USB modem.

3. Hold the antenna cable by the connector (end) part, and carefully insert the connector

part of the cable into the corresponding connector on the USB modem.

4. Reinsert the USB modem into your computer.

Contacting Sprint Customer Service

You can reach Sprint Customer Service by:

ⅷ Logging on to your account at www.sprint.com.

ⅷ Calling us toll-free at 1-800-SPRINT1 (personal use) or 1-800-927-2199 (business use).

ⅷ Writing to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742.

Section 2B. Using Your USB Modem

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Troubleshooting

For a more complete listing of errors and possible solutions, please see the user guide or

online Help. You may also visit www.sprint.com or contact Sprint Customer Service (see

page 15).

Problem/error

Solution

The USB modem has no power.

Ensure the following:

ⅷ

The USB modem is properly inserted.

The computer is turned on and not in suspend mode

(Windows) or sleep mode (Mac).

(The

LED indicator is off.)

ⅷ

No service is available.

(The LED indicator is off.)

Try the following:

ⅷ

Reorient your computer.

ⅷ

If you are inside a building or near a structure that may be

blocking the signal, change the position or location of

your computer.

ⅷ

Check with Sprint — a network or account problem may

be preventing the USB modem from obtaining service.

Section 2B . Using Your USB Modem

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Section 2C

Using a Memory Card (microSD)

ࡗ

Inserting the Memory Card (microSD) (page 1 7)

Removing the Memory Card (microSD) (page 18)

ࡗ

With your USB modem and a microSD memory card (sold separately), you can store files (for example,

files you download from the Internet) or transfer files (for example, images and music) between

SD-compatible devices, without the need of another flash drive. Your computer recognizes the

memory card as a removable storage device.

Your USB modem supports memory cards up to 32 GB capacity.

Using memory cards larger than 32 GB can cause data loss and damage your USB

modem.

WARNING

Inserting the Memory Card (microSD)

1. Gently flip open the tab (labelled “microSD”) on the side of the

USB modem (1).

2. Hold the USB modem with the Sprint label facing up.

3. Gently insert the memory card (label facing up—see photo) into

the slot on the side of the USB modem (2) until the memory

card clicks into place.

If your memory card has not been formatted, or is in a format

that your Windows or Mac computer does not recognize, you may be prompted to

format the memory card.

Section 2C. Using a Memory Card (microSD)

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The formatting procedure erases all the data on the memory card, after which the files CANNOT

be retrieved. To prevent the loss of important data, please check the contents before you format

the memory card.

Note

Removing the Memory Card (microSD)

The memory card can be easily damaged by improper operation. Please be careful when

inserting, removing, or handling it.

Note

DO NOT remove a memory card while files are being accessed or transferred. Doing so will result

in loss or damage of data.

1. Ensure you've completed any file transfers.

2. Safely remove the hardware:

Ⅲ Click the Safely Remove Hardware icon (

in Windows Vista;

in Windows XP)

in the system tray, and click the Safely remove Mass Storage Device entry for the memory

card.

– or –

Ⅲ On your Mac, eject the drive.

3. Using your fingernail or a thin blunt object, gently press the

memory card in and then release; it should partially pop out

of its slot, as shown in the photo.

4. Remove the memory card and store it in a safe place.

5. Close the tab over the microSD slot of the USB modem.

Section 2C. Using a Memory Card (microSD)

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Important Connection Information

ⅷ To avoid loss of data, DO NOT remove the memory card while files are being accessed

or transferred.

ⅷ DO NOT turn off or restart your computer, or put it into standby mode, while using a

memory card. Doing so will result in loss or damage of data.

Section 2C. Using a Memory Card (microSD)

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Section 3

Technical Specifications,

Regulatory and Safety Information

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Section 3A

Technical Specifications

ࡗ

LED Operation (page 22)

Radio Frequency and Electrical Specifications (page 24)

Software Specifications (page 25)

Environmental Specifications (page 26)

Mechanical Specifications (page 27)

This section describes the LED indicators and various specifications of your Sprint Mobile

Broadband USB modem.

LED Operation

Your USB modem has two LED indicators. They operate as follows:

LED

State of LED

Indicates

Off

The USB modem has no power. The USB modem may not be completely

inserted into the computer, the computer may be turned off or in suspend

mode (Windows) or sleep mode (Mac), which powers down the USB

modem, or you have disabled the USB modem (through the

Sprint SmartView software).

Blue, not

blinking

The USB modem has power and is working properly.

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LED

State of LED

Indicates

Blue, blinking

The USB modem’s firmware is being updated. Do not remove the USB

modem.

Amber, blinking

The USB modem is searching for service. If this state persists, try the

following:

ⅷ

Reorient your computer.

ⅷ

If you are inside a building or near a structure that may be

blocking the signal, change the position or location of your

computer.

ⅷ

Check with Sprint — a network or account problem may be

preventing the USB modem from obtaining service.

Amber, not

blinking

An error has occurred. Remove the USB modem and reinsert it.

Off

No service is available. If this state persists, try the following:

ⅷ

Try reorienting your computer.

If you are inside a building or near a structure that may be

blocking the signal, change the position or location of your

computer.

ⅷ

Check with Sprint — a network or account problem may be

preventing the USB modem from obtaining service.

Sprint Vision^®(1X) coverage is detected. Ready to connect to the network;

see the user guide.

Amber, blinking

Amber, not

blinking

The USB modem is connected to the Sprint Vision (1X) network and can

send or receive data.

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LED

State of LED

Indicates

Sprint Power Vision^®(1xEV-DO) coverage is detected. Ready to connect to

the network; see the user guide.

Blue, blinking

Blue, not

blinking

The USB modem is connected to the Sprint Power Vision (1xEV-DO)

network and can send or receive data.

Radio Frequency and Electrical Specifications

Approvals

Compliant with:

IS-2000 Release 1.0 (CDMA (1X), IS-707-A Data, IS-856 (CDMA 1xEV-DO), IS-

866, IS-878, IS-890, CDMA Development Group

FCC (ID: N7NC597)

Industry Canada (ID: 2417C-C597)

Voltage

Current

+5.0 Vdc from USB slot

Maximum: 550 mA (from USB port)

Typical data call current (talk mode):

330 mA (1X)

410 mA (1xEV-DO)

Standby: 60 mA (1xEV-DO/IS-2000 hybrid mode)

Transmitter power

Transmit

250 mW (+24 dBm) average

PCS: 1850 to 1909.95 MHz

Cellular: 824.04 to 848.97 MHz

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Receive

PCS: 1930 to 1989.95 MHz

Cellular: 869.04 to 893.97 MHz

GPS: 1575.42 MHz

Channel spacing

Frequency stability

1.25 MHz

150 Hz

Software Specifications

Position Location

Data service

Mobile Station based

IS-707A

Mobile IP

Supported

SMS (IS-637)

Not supported

Supported

FAX

OMA-DM

OTASP (IS-683A, IS-683B, IS-683C)

OTAPA

Not supported

Supported

PRL (preferred roaming list)

Authentication

Supported

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NAM

Single

Voice

Not supported

E911

TTY/Accessibility

Environmental Specifications

Operating temperature

Storage temperature

Humidity

-20 to +55°C

-40 to +85°C

95%, non-condensing

Vibration

Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually

perpendicular axes.

Test duration of 60 minutes for each axis, for a total test time of 3 hours

(non-operating).

Drop

1 m on concrete on each of 6 faces, 2 times

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Mechanical Specifications

Dimensions (W x L x H)

Power button

Headset jack

LED

28 mm x 62 mm x 11 mm

Not supported

Amber/blue

Regulatory Notices (page 28)

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Section 3B

Regulatory Information

ࡗ

Patents (page 31)

Trademarks (page 31)

Limitation of Liability (page 32)

Additional Information and Updates (page 32)

This section contains important regulatory notices about your Sprint Mobile Broadband

USB modem, and also patent and other information.

Regulatory Notices

The design of the Compass 597 USB modem complies with U.S. Federal

Communications Commission (FCC) and Industry Canada (IC) guidelines respecting

safety levels of radio frequency (RF) exposure for portable devices, which in turn are

consistent with the following safety standards previously set by Canadian, U.S. and

international standards bodies:

ⅷ ANSI / IEEE C95.1-1999, IEEE Standard for Safety Levels with Respect to Human Exposure to

Radio Frequency Electromagnetic Fields, 3kHz to 300 GHz

ⅷ National Council on Radiation Protection and Measurements (NCRP) Report 86, 1986,

Biological Effects and Exposure Criteria for Radio Frequency Electromagnetic Fields

ⅷ Health Canada, Safety Code 6, 1999, Limits of Human Exposure to Radio frequency

Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz

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ⅷ International Commission on Non-Ionising Radiation Protection (ICNIRP) 1998,

Guidelines for limiting exposure to time-varying electric, magnetic, and electromagnetic fields (up to

300 GHz)

FCC ID: N7NC597

CAUTION: The Compass 597 USB modem has been tested for compliance with FCC / IC

RF exposure limits in the laptop computer(s) configurations with a horizontal USB slot and

can be used in laptop computers with substantially similar physical dimensions,

construction, and electrical and RF characteristics. This USB modem must not be co-

located or operated in conjunction with any other antenna or transmitter.

Use of this device in any other configuration may exceed the FCC RF Exposure

compliance limit. NOTE: If this USB modem is intended for use in any other portable

device, you are responsible for separate approval to satisfy the SAR requirements of Part

2.1093 of FCC rules.

NOTE: If your computer’s USB slot is vertical, use the USB extension cable. Do not insert

the USB modem into a USB hub or a USB slot on a keyboard.

WARNING: If the orientation of your computer’s USB slot or the thickness of your computer

are such that pressure is applied to the modem’s end or side, you may damage the

modem or your computer. In such cases, do not insert the USB modem directly into your

computer’s USB slot; use the USB extension cable instead.

WARNING (EMI) - United States FCC Information - This equipment has been tested and found to

comply with the limits for a Class B computing device peripheral, pursuant to Part 15, 22,

and 24 of the FCC rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause harmful interference to

radio communications. However, there is no guarantee that interference will not occur in a

particular installation.

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If this equipment does cause harmful interference to radio or television reception, which

can be determined by turning the equipment off and on, the user is encouraged to try to

correct the interference by one or more of the following measures:

ⅷ Reorient or relocate the receiving antenna.

ⅷ Increase the separation between the equipment and receiver.

ⅷ Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected.

ⅷ Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the condition

that this device does not cause harmful interference.

CAUTION: Any changes or modifications not expressly approved by Sierra Wireless could

void the user’s authority to operate the equipment.

WARNING (EMI) - Canada: This digital apparatus does not exceed the Class B limits for radio

noise emissions from digital apparatus as set out in the interference causing equipment

standard entitled “Digital Apparatus,” ICES-003 of the Department of Communications.

Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux

appareils numériques de Classe B préscrites dans la norme sur le matériel brouilleur:

“Appareils Numériques,” NMB-003 édictee par le ministre des Communications.

If you have purchased this product under a United States Government contract, it shall be

subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions

Regulations (DFARs) Section 252.227-7013 for Department of Defense contracts, and as

set forth in Federal Acquisitions Regulations (FARs) Section 52.227-19 for civilian agency

contracts or any successor regulations. If further government regulations apply, it is your

responsibility to ensure compliance with such regulations.

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Patents

Portions of this product are covered by some or all of the following US patents:

5,515,013

6,169,884

6,561,851

6,876,697

7,106,569

D559,256

5,629,960

6,191,741

6,643,501

6,879,585

7,145,267

D560,911

5,845,216

6,199,168

6,653,979

6,886,049

7,200,512

5,847,553

6,339,405

6,697,030

6,968,171

7,287,162

5,878,234

6,359,591

6,785,830

6,985,757

7,295,171

5,890,057

6,400,336

6,845,249

7,023,878

D442,170

5,929,815

6,516,204

6,847,830

7,053,843

D459,303

and other patents pending.

Licensed by QUALCOMM Incorporated under one or more of the following United States

patents and/or their counterparts in other nations:

4,901,307

5,337,338

5,535,239

5,778,338

5,056,109

5,414,796

5,544,196

5,101,501

5,416,797

5,568,483

5,109,390

5,490,165

5,600,754

5,228,054

5,504,773

5,657,420

5,267,261

5,506,865

5,659,569

5,267,262

5,511,073

5,710,784

Manufactured or sold by Sierra Wireless or its licensees under one or more patents

licensed from InterDigital Group.

Trademarks

SPRINT and other trademarks are trademarks of Sprint Nextel.

Sierra Wireless, Compass, the Sierra Wireless logo, and the red wave design are

trademarks of Sierra Wireless.

Windows^®is a registered trademark of Microsoft Corporation.

Mac OS is a trademark of Apple Inc., registered in the U.S. and other countries.

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QUALCOMM^®is a registered trademark of QUALCOMM Incorporated.

All other trademarks are property of their respective owners.

written approval. SPRINT and other trademarks are trademarks of Sprint Nextel.

Limitation of Liability

The information in this manual is subject to change without notice and does not represent

a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES

SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL,

GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES

INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR ANTICIPATED

PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA

WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN

ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR

FOR CLAIMS BY ANY THIRD PARTY.

Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its affiliates

aggregate liability arising under or in connection with the Sierra Wireless product,

regardless of the number of events, occurrences, or claims giving rise to liability, be in

excess of the price paid by the purchaser for the Sierra Wireless product.

Additional Information and Updates

For up-to-date product descriptions, documentation, application notes, firmware upgrades,

troubleshooting tips, and press releases, visit www.sierrawireless.com.