Get
Started
All you need to know to get going.
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Thanks for choosing Sprint. This booklet introduces you to the basics of
getting started with Sprint and your BlackBerry Q10 smartphone.
ReadyNow – For more help in getting up and running with your
new smartphone, take advantage of exclusive Ready Now resources at
sprint.com/readynow. You can even schedule a one-on-one
appointment at a Sprint Store near you.
For ongoing support and resources, visit sprint.com/support.
There, you’ll find guides, tutorials, and more to help you get the
most out of your smartphone.
Note: Available applications and services are subject to change at any time.
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3
Your BlackBerry Q10
Power on/off
(Press and hold)
Lock screen
(Press)
Front camera
Notification LED
Headset jack
Volume up
HDMI display
port
Mute (Press)
USB/charging
port
Voice Control
(Press and hold)
Volume down
Type the
alternate
character
on a key
Delete
Enter
Capitalize
letters
Speakerphone
Symbols
Microphone
Speaker
Voice Control
(Press and hold)
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4
Using This Guide
This Get Started guide is designed to help you set up and use your new
BlackBerry Q10 smartphone. It’s divided into four sections to help you find
the information you need quickly and easily.
Get Ready − page 6 − Find out what
you need to do before you use your
smartphone the first time, including
inserting a battery and activating Sprint
service on your smartphone.
Use Your Smartphone − page 16 −
Take advantage of your smartphone’s
features and Sprint services, from the
basics (Making Calls) to the more
advanced (using Facebook, Wi-Fi™, and
more).
BlackBerry Basics − page 9 − Learn
some basics about how to move around
on your smartphone, use the home
screen, and enter text.
Tools & Resources − page 30 −
Find useful tips for your smartphone
and discover resources and other
helpful Sprint information. For additional
information including the full User
Guide, videos, tutorials, and community
forums, visit sprint.com/support.
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5
Get Your Smartphone Ready
Before you start: Visit sprint.com/readynow to
learn about transferring contacts, calendars,
and more from your old phone.
1. To remove the battery door, press and slide the
battery door down.
2. Align the battery contacts to insert the battery. To
remove the battery, pull up the colored end of
the battery.
Install the Battery and Memory Card*
3. Insert the optional memory card if you have one.
4. Charge your smartphone using the charger
provided in the box. Plug the charger into a
power outlet and connect the charger to your
smartphone using the USB port.
Turn the Smartphone On or Off
► Press and hold the Power On/Off button to turn
your smartphone on or off.
* A memory card might be pre-installed.
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6
Activate Your Smartphone
Activate Your Smartphone
If you received your smartphone in
the mail and it is going to be activated
on an existing number (you’re
swapping phones), go to sprint.com/
activate and follow the instructions.
When you have finished, make a
phone call to confirm your activation.
If you purchased your smartphone at a
Sprint Store, it is probably activated
and ready to use.
If you received your smartphone in the
mail, and it is a new Sprint account or a
new phone number, your smartphone
is designed to activate automatically
when you first turn it on. You will see a
Contacting the wireless network
screen at startup. Follow the onscreen
instructions to continue. To confirm
your activation, make a phone call.
If your smartphone is still not activated or you do
not have access to the Internet, contact Sprint
Customer Service at 1-888-211-4727 for
assistance.
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visit sprint.com/readynow for more information to get your smartphone up and running
7
Set Up Your Smartphone
3. Once you’ve finished the initial setup, tap Setup
on the home screen to explore additional
setup options including setting up email, social
networking accounts, BlackBerry Messenger
(BBM) and more.
Explore the Setup Screens
When you turn on your smartphone for the first
time, you’ll be asked to set some options. Just
follow the onscreen instructions and you’ll be up
and running in no time.
1. After turning on your smartphone, follow the
onscreen instructions to:
• Select a language
For more information about setting up your
smartphone, visit blackberry.com/startqsetup.
• Set up wireless and Wi-Fi connections
• Accept the license agreement
• Sign in to or create your BlackBerry ID
(for details, see “BlackBerry ID” on page 9)
• Select your diagnostics and location options
2. Complete the video tutorial to learn essential
gestures for using your smartphone.
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8
BlackBerry ID
BlackBerry Link
Transfer Information to Your
Smartphone
With BlackBerry Link, you can bring your
contacts, pictures, music, apps, and more from
your old smartphone to your new smartphone.
Find information about BlackBerry Link at
blackberry.com/startswitch.
BlackBerry ID
Sign in using your BlackBerry ID or create a new
BlackBerry ID if you don’t have one. BlackBerry
ID helps sync information (for example, contacts)
between your smartphone and computer. It also
manages your apps and services.
If you didn’t sign in with or create a BlackBerry
ID during setup, you can do it from the Setup
app.
1. From the home screen, tap Setup
.
2. Tap BlackBerry ID and then tap Sign In to sign
in with your existing BlackBerry ID, or tap
Create New and follow the prompts to create a
new BlackBerry ID.
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9
BlackBerry Hub
BlackBerry Hub
From any app, stay close to what’s important with one fast and fluid gesture. Just a swipe to the
right lets you peek at the BlackBerry Hub, allowing you to flow in and out of your messages and
conversations. Swipe to the left and you have all your apps at your fingertips.
• Swipe right for messages.
• Swipe left for apps.
• Tap an app icon to launch the app.
• Tap
or
at the bottom of an app screen to show menus or additional actions. Or, touch and
hold an onscreen item to view its options.
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10
BlackBerry Navigation Basics
Wake Up Your Smartphone
Leave or Close an App
Swipe up from below the screen and release
your finger half-way up. To put your smartphone
to sleep, press the Lock screen key.
You can leave an app by swiping up from
below the screen. The app is minimized and
appears as an Active Frame. To close the app
completely, tap
.
Note: For added security, you can require a
password to wake up your smartphone. Swipe
down from the top of the home screen and tap
> Security and Privacy > Smartphone
Password. Follow the prompts to set a password.
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11
Notifications
Checking Notifications
On the home screen or in an app, slide your
finger up from the bottom of the screen and
pause. Your notifications appear on the left.
To peek into the BlackBerry Hub to check
messages, slide your finger to the right.
To stay in your app, slide your finger to the
bottom of the screen.
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12
Notification Icons
Facebook message
Twitter message
LinkedIn message
Phone call
The notification icons show you that you have
new or unopened items for your accounts in the
BlackBerry Hub. When you have a new item,
the
indicator appears on the notification icon.
You can peek at your notification icons by
sliding your finger up from the bottom of the
screen from anywhere on the smartphone.
Email message
Text message
BBM message
Notification messages from apps
and services such as BlackBerry
World
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13
Applications
Contacts
Access the contacts from all of your
accounts, as well as updates and
shared activities, in a single app.
Browser
View and share webpages quickly
with your contacts.
Calendar
Remember
A productivity app for collecting and
categorizing information.
Story Maker
Create and share a movie that you
make using pictures, videos, and
music on your smartphone.
Settings
View all your events in one place,
including events from your email and
social networking accounts.
BBM
Chat in real time by using text or
video, and share files.
Change your smartphone’s settings.
Setup
Set up your accounts, personalize your
smartphone, and watch tutorials.
Help
Find out how to do things quickly,
read FAQs, and learn tips.
BlackBerry World
Download, buy, rate, and review apps,
games, music, and videos.
• For a more complete list of app icons, go to
docs.blackberry.com/Q10/Icons.
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14
Typing
Type Using the Keyboard
Cut, Copy, and Paste Text
1. To highlight text, touch and hold the text.
To change your selection, move the
cursor indicators.
2. Do one of the following:
To type an
• To copy the text, tap the highlighted
accented character,
press and hold the
letter and then tap the
accented character
on the screen
Tap a
suggested
word to use it
text. Tap
• To cut the text, tap the highlighted text.
Tap
3. To paste the text, touch and hold where
you want to paste the text. Tap
.
.
Type the
alternate
character
on a key
Delete
.
Enter
Capitalize
letters
Speakerphone
Symbols
Voice
Control
(Press
and hold)
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15
Use Your Smartphone: Phone
Phone
Make Phone Calls
1. From the home screen, tap
the Phone.
or
to open
Headset jack
Front camera
2. Tap
.
Volume up
Active call screen
3. Dial a number.
4. Tap Call.
Mute
Switch between
speakerphone,
headset, and
handset
Volume down
Make call notes
From the Phone, tap
to call a recent number
or speed dial contact, or tap
from your contact list.
to call someone
Move the call to
BBM Video
Make another call
and put the active
call on hold
Open the Keypad
Tip: To make a call on home screen, type
a contact name or phone number.
Type Call <name> or Call <number>.
Mute the call
(Touch and hold
to put the call
on hold)
Hardware keypad
Speaker
Microphone
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16
Voicemail
Set Up Voicemail
Check YourVoicemail
You should set up your voicemail and personal
greeting as soon as your smartphone is
activated. Always use a password to protect
against unauthorized access.
From your BlackBerry smartphone:
1. From the Phone, touch and hold
2. Enter your password.
.
1. From the home screen, tap
or
to open
From any other phone:
the Phone.
1. Dial your wireless phone number.
2. When your voicemail answers, press
3. Enter your password.
2. Tap
and then touch and hold
to
.
dial the voicemail number.
*
3. Follow the voice prompts to create your
password and record your name and greeting.
Sprint strongly recommends setting and using a
voicemail password. Without a password,
anyone who has access to your smartphone
can access your messages.
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17
Contacts
Contacts App
Add Contacts to Your Smartphone
1. From the home screen, tap
Contacts app.
to open the
Swipe down
to change
settings
Favorites
2. Tap
.
3. Enter the information for the contact.
Tap a contact
for details,
• Tap a field and use the keyboard to type the
information.
social updates,
and shared
activities
Filter contact
types, such
as BBM,
Facebook,
and Twitter
• For additional fields, tap
4. Tap Save.
.
Press and hold a
contact, for
options such as
sharing
Search
contacts
Add a
contact
When you add contacts to your smartphone,
connecting with them is easy. The Contacts app
is integrated with the BlackBerry Hub, your
Calendar app, and other apps, so you can
quickly add contacts to relevant messages and
events or share your pictures and videos.
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18
Messaging: BlackBerry Hub
BlackBerry Hub
Add an Account to Your Smartphone
BlackBerry Hub is a convenient, always-on
location for all your email, text messages, social
networking messages, BBM chats, and more.
You can add email accounts, social networking
accounts, and more to your smartphone.
Note: For Microsoft Exchange ActiveSync
accounts, contact your company’s Exchange
Server administrator for required settings.
Swipe down to change
the device settings
Tap to view
filed email
1. Swipe down from the top of the home screen.
Drag down
2. Tap
3. If you already added an account to your
smartphone, tap to add another account.
Settings > Accounts.
Tap to filter
to view your
messages
upcoming
(show or hide
events
email, BBM
messages,
text messages,
4. Tap the type of account that you want to add.
Tap for
social messaging
settings and
5. Enter the account information. Tap Next.
accounts, calls,
options (add
and more)
or remove
6. Change any additional settings, such as
synchronization preferences.
accounts,
change
display
options, and
more)
Compose
Search
7. Tap Done.
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19
Camera and Video
Camera App
To open the camera, tap
on the home screen. Time shift mode
captures several milliseconds
before and after your picture, so you can pinpoint the best frames to create the perfect shot.
To change
settings,
swipe down
To zoom, slide
two fingers
together and
apart
To focus on
a subject,
drag the box,
then tap the
screen to take
a picture
Tap for options
(flash, shooting
mode, and switch
between front
and rear
Previous
picture
Tap to switch
between Time
Shift mode,
cameras)
video camera,
and camera
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20
Browser
Access the Browser
Tap
on the home screen to open the Browser.
To zoom, slide
two fingers
together and
apart, or
Tap for settings
and options
(turn on Reader
mode for easier
viewing of
double-tap
webpages,
To pan a zoomed
page, slide
search the page,
bookmark the
page, share the
page over email,
BBM, and more)
your finger
on the screen
Open your
bookmarks,
history, and
tabs
Back
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21
Wi-Fi and Bluetooth
• If you don’t have access to the Wi-Fi router or it
doesn’t use Wi-Fi Protected Setup, tap Don’t
use WPS.
Connect to a Wi-Fi Network
When you connect to a Wi-Fi network, your
smartphone saves the network information. The
next time you’re within range of the saved Wi-Fi
network, if Wi-Fi is turned on, your smartphone
connects automatically.
5. If necessary, enter the username or password
for the Wi-Fi network.
6. Tap Connect.
1. On the home screen, swipe down from the top
of the screen.
2. Tap Wi-Fi. If the Wi-Fi switch is Off, set it to On.
Turn on Bluetooth Technology
1. On the home screen, swipe down from the top
of the screen.
3. Tap a network.
2. Tap
.
4. If the Wi-Fi Protected Setup screen appears,
do one of the following:
When Bluetooth technology is on,
and
turns blue
appears in the upper-left corner of the
screen.
• If you have access to the Wi-Fi router and it
uses Wi-Fi Protected Setup, tap Press WPS
Button on Router or Enter PIN into router.
Complete the onscreen instructions.
To turn off Bluetooth technology, tap
again.
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22
BlackBerry World
Swipe down to
change settings
(parental
Access the BlackBerry World App
From the home screen, tap
BlackBerry World.
to open
controls,
download, data,
network, and
payment
Scroll down
to view top apps,
games, albums,
movies, and TV
episodes
options)
Search
Tap to select what type
of content to view, then
filter for games, apps,
music, and videos, or
select My World to
Tap an item for details
and reviews, then
download the item
or share it over email,
BBM, and more
view your downloads
Sprint As You Go customers: You will need to
provide credit card information to purchase
and download items from BlackBerry World.
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23
BBM and BBM Video
You can use BlackBerry Messenger to chat and
share voice notes, pictures, videos, and other files
with friends who have a BlackBerry smartphone.
With BBM, you can enjoy chatting in real-time
with your friends and knowing when someone
has read your message. The BBM Groups feature
lets you share pictures, lists, appointments, and
more with a group of family members, friends, or
co-workers.
BBM Video Chat
To start a BBM video chat in a BBM chat, the
Phone, or the Contacts app, tap
.
To move the
video thumbnail,
touch and hold
the thumbnail
and drag it to
a corner
Switch to a
BBM chat
Share your
device screen
• From the home screen, tap
to open BBM.
You can start a BBM Video chat from any BBM
chat or from the Phone or Contacts app on your
smartphone. If you try to start a BBM Video chat
from the Phone or Contacts app with someone
who isn’t a BBM contact, you will be asked to
add the person to BBM before you start your
BBM Video chat.
End a video
chat
Mute the
microphone
Switch between
the front and rear
camera
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24
Music
Access the Music Player
From the home screen, tap
to open the Music app.
Artist
details
screen
Add to playlist
Play on
another device
Share the song
Touch and hold
a song to open
the menu
Select
multiple songs
to share or
delete
Tap to go back
to the main
music screen
(Recent,
Shuffle songs
Delete song
Library, or
Playlists)
Note: You can buy songs through BlackBerry World or you can sync music directly from your computer using
BlackBerry Link.
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25
Sprint Applications
Access additional exclusive Sprint features right
from your smartphone.
Use Sprint Music Plus
►
From the home screen, tap Sprint Music Plus.
Sprint Music Plus
• Tap My Library to access all your music,
including items you have purchased or loaded
onto your smartphone.
In addition to the Music app (see page 25),
your smartphone offers Sprint Music Plus, an
all-in-one music store and player for full songs,
ringtones, and ringback tones.
• Tap Downloads to access your list of
downloaded music.
Get Started with Sprint Music Plus
• Tap Music Store to access the music store,
where you can search for, sample, and
purchase DRM-free music.
1. From the home screen, tap
to open
Sprint Music Plus.
2. Tap I agree.
• Tap Ringtone Store or RingbackTone Store
to find and purchase new ringtones and
ringback tones for your smartphone.
• For more information, tap
and tap
More > Help & About.
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26
GPS Navigation
Maps App
You can use the GPS feature on your device to search for a location and then view it on a map to
see where you need to go. From the home screen, tap
to open Maps.
To zoom, slide
two fingers
together and
apart, or
Enter an address
or a descriptive
word, such as
"coffee" or
double-tap
"hospital”
Tap for settings
and options
To pan a zoomed
map, slide your
finger on the
screen
See places as pins
on the map
Find your favorites,
recent places, and
contacts’ places
Note: Before using Maps, you need to enable location services. Swipe down from the top of the home
screen, tap > Location Services, and then tap the Location Services switch to turn it On.
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27
Sprint Worldwide Wireless Service
With Sprint WorldwideSM Wireless Service, you can make and receive calls, check your email and
browse the Web wherever you travel within Sprint’s international roaming coverage area.
Activate Sprint Worldwide Service
International Data Roaming
Before using your smartphone in global roaming
mode, you must activate Sprint Worldwide
Service. You can do this online or over the
phone.
To use Sprint Worldwide Data Services, you will
need to have these services activated on your
account.
► To activate, call Sprint Worldwide Customer
Activating Online:
Support at 1-888-226-7212.
► Chat with or email an international support rep
by visiting sprint.com/swwsupport.
Note: Prior to using your Sprint Worldwide GSM/
UMTS Data Services, you must establish and
utilize your CDMA data services domestically on
the Sprint Network.
Activating Over the Phone
► Call Sprint Worldwide Customer support at
1-888-226-7212.
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28
Turn on Global Roaming Mode
Getting Help
To roam globally, make sure your smartphone’s
global roaming options are set.
Please call the following numbers if you need
assistance with Sprint Worldwide service.
1. From the home screen, swipe down from the
While in the United States:
top of the screen and tap
2. Tap Network Connections > Mobile Network.
Settings.
• Call 1-888-226-7212.
While traveling outside the United States:
3. Under NetworkTechnology, select Global.
• In GSM mode: touch and hold
and
then dial 1-817-698-4199.
• In CDMA mode: enter the international access
code and then dial 1-817-698-4199.
For more information about international
roaming, visit sprint.com/international.
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29
Tools & Resources: Settings
Change the settings for network connections, accounts, display, language, and more.
2. Select a category to change
settings:
• Security and Privacy
• Media Sharing
• Date and Time
• Software Updates
• Search
Access Settings
1. From the home screen, swipe
down from the top of the
screen and tap
• About
• Network Connections
• Notifications
Settings.
• Main Volume
• Accounts
• Display
• Language and Input
• Voice Control
• BlackBerry Link
• BlackBerry ID
• BlackBerry Protect
• Storage and Access
• Location Services
• Payment Options
• Accessibility
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30
Battery and PowerTips
Battery life varies depending on how you use your
smartphone. To help battery power last longer, try
any of the following:
• If your smartphone is out of a network coverage
area, turn off the connection. To turn off or
change network connections, on the home
screen, swipe down from the top of the screen.
• Use the power-saving options in your
Tap
Settings > Network Connections.
smartphone settings. To adjust the screen
brightness or change the screen lock timeout,
on the home screen, swipe down from the top
• Use the latest software for your smartphone.
If an update is available, a notification appears
in BlackBerry Hub.
of the screen. Tap
Settings > Display.
• Save data to a memory card instead of your
smartphone storage.
• Turn down the smartphone volume with the
volume keys. To adjust other volume settings, on
the home screen, swipe down from the top of
• Turn off the camera flash.
the screen. Tap
or Notifications.
Settings > System Volume
Tip: Like most electronic devices, your
smartphone battery will drain less quickly if you
keep it out of the sun and other hot places, keep
the contacts clean, and charge it regularly. Avoid
leaving your smartphone turned off with a low
battery power level for an extended period.
• Close any apps or features that you are finished
using. Some features consume more battery
power than others and should be closed or
turned off when not in use.
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31
Manage Your Account
• From the Phone, touch
to
• Make a payment, see your bills, enroll in online
access a summary of your Sprint service plan or
get answers to other questions.
billing
• Check minute usage and account balance
• See or modify the details of your Sprint service
From Any Other Phone
• Sprint Customer Service:
Dial 1-888-211-4727
plan
• Get detailed instructions and download
content
• Business Customer Service:
Dial 1-888-788-4727
From Your Sprint Smartphone
• From the Phone, touch
check minute usage and account balance.
to
to
• From the Phone, touch
make a payment.
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32
Resources
• Community – Visit community.sprint.com to
join the discussion about all things Sprint.
Here people help each other make the most of
their wireless services with tips, forums, blogs,
and the latest news.
Resources ForYour Smartphone
• This Get Started Guide to get you up and
running.
• Ready Now – Visit sprint.com/readynow for
additional help to get started on your new
smartphone. You’ll find more information on
basic setup, activation, maximizing your
smartphone’s performance, and personalization.
Plus, you can even schedule a personalized
one-on-one Ready Now appointment at a
Sprint Store near you.
• Online Support – For ongoing help over the
life of your smartphone, visit sprint.com/support
to find videos, tutorials, troubleshooting tips,
and the complete User Guide for your
BlackBerry Q10 smartphone.
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33
Sustainability
At Sprint, environmental responsibility is more than
talk. We’re continuously working to reduce our
carbon footprint and decrease our use of natural
resources.
What else has Sprint been doing?
Plenty. To find out just what we’ve been up to,
use your smartphone to scan the QR Code
below or visit sprint.com/green.
®
To scan the QR code, tap
to
So where is my user guide?
open BlackBerry World. Swipe down
from the top of the screen and tap
. Hold your device so that all four
corners of the QR code appear on
your screen.
We took the full printed user guide out of the box
and put it, along with expanded support resources,
online for you. Less paper, more and better
information. Just visit sprint.com/support from any
computer to access your complete user guide and
the rest of our support materials.
This guide is printed with soy inks and
contains 100% post consumer paper.
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34
Survey
We are interested in your initial
impressions of this new Sprint
smartphone.
Within two weeks of your smartphone
purchase, please go to the website
complete a brief survey. Your feedback
will help us provide the wireless features
and services you want most.
Thank you for choosing Sprint.
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visit sprint.com/support for guides, tutorials and more
35
The services described in this guide may require a subscription to a service plan and/or may incur additional charges.
Not all services will work on all devices. Coverage is not available everywhere. See sprint.com/coverage for more
details.
Important Privacy Message. This smartphone is capable of determining its/your geographical location. To set
controls for access and use of your location information by others, swipe down from the top of the screen and tap
Settings > Location Services for location sources. Follow any applicable prompts. These settings for the use of
location information can be turned on and off. For some applications and services you select, a smartphone must be
turned on and set to allow collection of location information in order to function.
Please be advised that if you use a third-party application, the application may collect your personal information or
require Sprint to disclose your customer information, including location information (when applicable), to the
application provider or some other third party. Sprint’s policies do not apply to these third-party applications. Please
carefully review the application’s terms of use and/or the application provider’s policies for more information about
how the application will collect, access, use or disclose your information before using a third-party application. Terms
of use and other policies usually are available on the application provider’s website.
©2013 Sprint. Sprint and the logo are trademarks of Sprint.
®
©2013 BlackBerry. All rights reserved. BlackBerry and related trademarks, names and logos are the property of
Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
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