Samsung Network Card iDCS 500 DCS User Guide

DCS KEYSET

USER GUIDE

SAMSUNG iDCS 500 SYSTEM

November 2001

Samsung Telecommunications America reserves the right without prior notice to revise information in

this guide for any reason. Samsung Telecommunications America also reserves the right without prior

notice to make changes in design ir components of equipment as engineering and manufacturing

may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from

the erroneous interpretation or use of information presented in this guide.

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CUSTOMIZING YOUR KEYSET

AME BGM ..........................................................................................40

AME PASSWORD ..............................................................................40

Auto Camp-On ..................................................................................40

Select Ring Tone................................................................................40

Change Your Passcode ....................................................................41

Set Answer Mode ..............................................................................41

Automatic Hold..................................................................................41

Headset Operation ............................................................................42

Hot Keypad........................................................................................42

Key Confirmation Tone ......................................................................42

Rejoining a Page ..............................................................................42

Ring Preference ................................................................................43

Display Speed Dial Name ................................................................43

Caller ID Review All ..........................................................................43

Secure OHVA ....................................................................................43

ABOUT THIS BOOK

Your keyset is the most visible part of the iDCS 500 Digital Communications

System. No matter what model keyset you are using, with or without a dis-

play, telephone calls are handled in the same way. The LCD 12B and LCD

24B keysets have a few additional conveniences that are not available to

STD 24B, Basic 12B and 7B keyset users. These are noted throughout this

guide.

DISPLAY FEATURES

Interactive Display Keys ....................................................................44

Directory Information ...................................................................... 44

Call Log..............................................................................................45

Dial by Name ....................................................................................45

Call Progress Displays ......................................................................45

Display Number Dialed......................................................................45

Call Duration Timer............................................................................46

Auto Timer..........................................................................................46

Timer Function ..................................................................................46

Viewing Message Indications............................................................46

Alarm Reminder Messages ..............................................................47

Personal Speed Dial Names ............................................................48

Station Names ..................................................................................48

Managing Key Assignments..............................................................48

LCR with Clear ..................................................................................49

Backspace with LCR..........................................................................49

Advanced Programmed Messages ............................................49–50

Text Messaging ............................................................................50–51

Caller ID / ANI / CLI ....................................................................52–56

Please take the time to study this guide and to become familiar with the op-

eration of your keyset. Keep this guide handy. You may need to look up in-

structions for infrequently used features.

Learning to use your keyset correctly will make everyday telephone commu-

nications a breeze.

This book is written based on the factory default settings for the feature

access codes. Sometimes, due to programming requirements, these codes

may be changed. If you find that a feature code does not work as described

in this book, please contact your installation and service company to deter-

mine the correct code.

ADD-ON MODULE

32 Button Module with Keyset / 64 Button Module with Keyset ......57

PERSONAL SPEED DIAL NUMBERS ........58–59

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Outside calls appear on individual line keys if they are assigned. When an

individual line is not assigned to its own key, it will appear on a CALL button.

Your outside calls will light green on your keyset and red on other keysets.

You never lose sight of your calls while they are on hold. They stay right

where you put them and are identified with a green flashing light if the key

has a tri-colored LED.

THINGS YOU SHOULD KNOW

USER ORIENTATION

DCS telephones are called “keysets.” They contain buttons or “keys” that

are used to access or activate the many features of your office phone sys-

tem. The keys with paper designation strips are programmable keys. This

means they can be programmed for a specific function on your keyset and

that same button can be something different on another keyset. See the sys-

tem manager to get your most frequently used features assigned to your

programmable keys. When changes are made, be sure that your program-

mable keys are relabeled properly.

Some simple rules to remember:

• Any steady LED indicates the line or feature is in use.

• A fast flashing green LED indicates a new call ringing in.

• A slow flashing green or red LED indicates a call is on hold.

• A slow flashing amber LED indicates a recall to your keyset.

• A steady red LED on the HOLD key indicates the keyset is locked.

• A steady red LED on the TRSF key indicates the keyset is Forward All.

• A steady red LED on the ANS/RLS key indicates the keyset is in Headset

mode.

Lines from the telephone company are “C.O. lines.” Calls on these lines are

referred to as “outside calls.” Your system can have individual C.O. line keys

or lines may be assigned to groups. When they are in a group, you access

a line by dialing an access code or pressing a route button. For example, dial

9 or press the LOCAL key to get a local outside line. If Least Cost Routing is

used, pressing the LCR key will automatically select a preprogrammed C.O.

line according to what digits are dialed. Each line in the system is numbered,

beginning with 701, then 702, 703, etc.

• A flashing red LED on the ANS/RLS key indicates the keyset is in DND

mode.

SPEAKERPHONE

Pressing the ANS/RLS or the MONITOR key will answer or release a call on

the speakerphone. Switching from the handset to the speakerphone is easy.

Press the SPK key and hang up the handset.

Direct Station Selection (DSS) keys are programmed to ring specific sta-

tions. You can press a DSS key instead of dialing the extension number. A

DSS key lights red when that station is busy (Busy Lamp Indication).

NOTE: The 7B phone is not a speaker phone. If you are using a 7B phone,

you must lift the handset in order to speak to the other party.

iDCS 500 provides distinctive ring patterns to your keyset:

VOLUME CONTROLS

• Outside calls have a single ring tone repeated.

• Internal calls have a double ring tone repeated.

• Door phone calls and alarm/appointment reminders have a triple ring

tone repeated.

DCS keysets use the UP and DOWN keys to adjust the ringer volume while

the keyset is ringing, the speaker volume while the speakerphone or moni-

tor speaker is in use and the handset volume while you are listening. These

three levels will be stored in memory until changed. If background music is

turned on at your keyset, the volume keys will also control the level of music.

The volume of pages heard through the speaker of a keyset can be adjust-

ed during a page announcement by using the volume keys. There are 16 lev-

els for each volume setting. The volume of off-hook ring is controlled by a

user-programmable setting.

CALL INDICATIONS

The keys on your phone have light emitting diodes (LEDs). Some of these

are tri-colored LEDs that light green, red or amber (green and red together).

Some of the keys can only light red.

Intercom calls, also called internal calls, always appear on your CALL but-

tons. They will always light green. You can have up to eight CALL buttons,

but at least two are recommended.

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SYSTEM TONES

The system provides several tones to assist you. Some of these tones are

already familiar to you.

LCD 24B KEYSET LAYOUT

LABELING PROGRAMMABLE KEYS

Insert the end of a paper clip into the notch of the clear cover.

Push the cover sideways. Lift the cover and remove the desig-

nation strip. Label the designation strip. Replace the strip and

cover.

Intercom Dial Tone—A steady tone that indicates you can begin dialing.

DIAL TONE

CONTINUOUS

SOFT KEYS Used to

activate features via

thedisplay.

SCROLL KEY Used to

scrollthroughdisplays.

Ringback Tone—Indicates the station you dialed is ringing.

32 CHARACTER DISPLAY Two

lineswith16characterseach.

RINGBACK TONE—1000 ms ON/3000 ms OFF

CONTINUOUS

16 PROGRAMMABLE

KEYS WITH TRI-

COLORED LIGHTS

Used for CALL buttons,

intercom calls, outside

lines and many other

systemfeatures.

Busy Tone—Indicates the station you dialed is busy.

BUSY TONE—500 ms ON/500 ms OFF

CONTINUOUS

SCROLL

8 PROGRAMMABLE

KEYS WITH RED

LIGHTS Used to call

stations directly, to in-

dicate busy condi-

tions of other sta-

tions, forOneTouchdi-

aling and many other

systemfeatures.

DND/No More Calls Tone—Fast busy tone indicates the station you

dialed is in the Do Not Disturb mode or cannot receive any more calls.

DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF

FOR TEN SECOND

Transfer/Conference Tone—Indicates your call is being held and you

can dial another party.

VOL

ABC

JKL

DEF

SPK

HOLD

TRSF

GHI

MNO

WXY

TRANSFER/CONF TONE—100 ms ON/100 ms OFF

VOLUME CONTROL

KEYS Used to set inde-

pendent levels for hand-

CONTINUOUS

PRS

TUV

set,

speaker, back-

ANS/

RLS

0OPER

ground music, ring and

pagevolumes.

Confirmation Tone—Very short beeps followed by dial tone indicate you

have correctly set or canceled a system feature.

CONFIRMATION TONE—50 ms ON/50 ms OFF

SPEAKER For handsfree

operationandringing.

MICROPHONE For

handsfreeoperation.

FOR ONE SECOND

(programmable)

PULLOUT

DIRECTORY TRAY

ANSWER/RELEASE KEY

TRANSFER KEY

HOLD KEY

Error Tone—A distinctive two level beeping tone indicates you have

done something incorrectly. Try again.

SPEAKER KEY Used to switch

callto speakerphone.

ERROR TONE—50 ms of tone 1/50 ms of tone 2

FOR THREE SECO

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LCD 12B KEYSET LAYOUT

STD 24B KEYSET LAYOUT

LABELING PROGRAMMABLE KEYS

Insert the end of a paper clip into the notch of the clear cover.

Push the cover sideways. Lift the cover and remove the desig-

nation strip. Label the designation strip. Replace the strip and

cover.

Insert the end of a paper clip into the notch of the clear cover.

Push the cover sideways. Lift the cover and remove the desig-

nation strip. Label the designation strip. Replace the strip and

cover.

16 PROGRAMMABLE

K E Y S W I T H T R I -

COLORED LIGHTS Used

for CALL buttons, inter-

com calls, outside lines

SOFT KEYS Used to

activate features via

thedisplay.

SCROLL KEY Used to

scrollthroughdisplays.

32 CHARACTER DISPLAY Two

lineswith16characterseach.

PROGRAMMABLE

DIGITAL

COMMUNICATION

SYSTEM

KEYS WITH TRI-

COLORED LIGHTS

Used for CALL buttons,

intercom calls, outside

lines and many other

systemfeatures.

and many other system

features.

PROGRAMMABLE

KEYS WITH RED

LIGHTSUsedtocallsta-

tions directly, to indicate

busy conditions of other

stations, for One Touch

dialing and many other

systemfeatures.

SCROLL

6 PROGRAMMABLE

KEYS WITH RED

LIGHTS Used to call

stations directly, to in-

dicate busy condi-

tions of other sta-

tions, forOneTouchdi-

aling and many other

systemfeatures.

VOL

ABC

JKL

DEF

VOLUME CONTROL

KEYS Used to set inde-

pendent levels for hand-

SPK

HOLD

TRSF

GHI

MNO

WXY

VOL

PRS

TUV

set,

speaker, back-

ABC

JKL

DEF

ground music, ring and

pagevolumes.

SPK

HOLD

TRSF

ANS/

RLS

0OPER

GHI

MNO

WXY

VOLUME CONTROL

KEYS Used to set inde-

pendent levels for hand-

PRS

TUV

SPEAKER KEY Used

to switch call to

speakerphone.

set,

speaker, back-

ANS/

RLS

0OPER

ANSWER/

RELEASE KEY

ground music, ring and

pagevolumes.

PULLOUT

DIRECTORY TRAY

HOLD KEY

SPEAKER For handsfree

operationandringing.

SPEAKER For handsfree

operationandringing.

MICROPHONE For

handsfreeoperation.

PULLOUT

DIRECTORY TRAY

TRANSFER KEY

MICROPHONE For

handsfreeoperation.

ANSWER/RELEASE KEY

TRANSFER KEY

HOLD KEY

SPEAKER KEY Used to switch

callto speakerphone.

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BASIC 12B KEYSET LAYOUT

7B KEYSET LAYOUT

LABELING PROGRAMMABLE KEYS

Insert the end of a paper clip into the notch of the clear cover.

Push the cover sideways. Lift the cover and remove the desig-

nation strip. Label the designation strip. Replace the strip and

cover.

Insert the end of a paper clip into the notch of the clear cover.

Push the cover sideways. Lift the cover and remove the desig-

nation strip. Label the designation strip. Replace the strip and

cover.

3 PROGRAMMABLE

KEYS WITH TRI-

COLORED LIGHTS

(1, 2, 3) Used for CALL

buttons, intercom

PROGRAMMABLE

K E Y S W I T H T R I -

COLORED LIGHTS Used

f o r C A L L b u t t o n s ,

intercom calls, outside

lines and many other

systemfeatures.

DIGITAL

COMMUNICATION

SYSTEM

calls, outside

lines

and many other sys-

temfeatures.

PROGRAMMABLE

KEYS WITH RED LIGHTS

Used to call stations

directly, to indicate busy

conditions of other

stations, for One Touch

dialing and many other

systemfeatures.

4 PROGRAMMABLE

KEYS WITH RED

LIGHTS (4, 5, 6, 7)

Used to call stations

directly, to indicate

busy conditions of

other stations, for One

Touch dialing and

manyothersystemfea-

tures.

CALL 1

CALL 2

FLASH

VOL

TRANSFER

HOLD

ABC

JKL

DEF

SPK

HOLD

TRSF

VOLUME

MONITOR

VOLUME CONTROL

KEYS U s e d t o s e t

independent levels for

GHI

MNO

WXY

PRS

TUV

HOLD KEY

handset,

speaker,

ANS/

RLS

0OPER

background music, ring

andpagevolumes.

ABC

JKL

DEF

GHI

MNO

WXY

SPEAKER KEY Used to

switch call to speaker-

phone.

MONITOR KEY

PRS

TUV

VOLUME CONTROL

KEYSUsedtosetinde-

pendent levels for

HOLD KEY

SPEAKER

0OPER

For handsfree operation and

ringing.

handset,

background

speaker,

music,

PULLOUT

DIRECTORY

TRAY

TRANSFER KEY

ring and page vol-

umes.

TRANSFER KEY

MICROPHONE

For handsfree operation.

ANSWER/RELEASE KEY

PULLOUT

DIRECTORY TRAY

SPEAKER For handsfree

operationandringing.

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UNIVERSAL ANSWER

Outside lines may be programmed to ring a general alerting device. To

answer calls ringing this device, dial 67 or press the UA key. This device can

operate in any one of the six different ring plans.

OUTSIDE CALLS

MAKING AN OUTSIDE CALL

• Lift the handset and press an idle outside line button, line group button

or dial a line access code to receive dial tone—OR—to use the speaker-

phone, press an idle outside line button, line group button or dial a line

access code to receive dial tone through the speaker—OR—press SPK

or the MONITOR key if you are using a 7B phone, receive intercom dial

tone and dial a line access code.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK or the MONITOR key if you are using a 7B phone

before dialing.

RECALL DIAL TONE

Press the NEW button to disconnect your existing call, wait for dial tone and

• Dial the telephone number.

• Finish the call by replacing the handset or pressing the ANS/RLS key.

then make a new call on the same line.

NOTE: You will receive No More Calls tone when you attempt to make a call

and there is no key available for that line.

NOTE: If this button does not appear on your keyset, the FLASH key may

be programmed to recall dial tone.

• If Least Cost Routing is enabled on your phone system, this button may

be labeled LCR or accessed by dialing an access code (usually 9).

• If your system is programmed to require an authorization code before

making a call, dial ✱ plus a valid code before selecting a C.O. line.

• If your system is programmed to require an account code before making

a call, press the ACCT button or dial 47 plus a valid code, press the

ACCT button again and then select a C.O. line.

SENDING A FLASH

While on an outside call, press the FLASH key to send a flash to the tele-

phone company. This is required for some custom calling features or CEN-

TREX use.

NOTE: Flash is not available on an ISDN circuit.

For more information on authorization and account codes, see your system

administrator.

BUSY LINE QUEUING WITH CALLBACK

If you receive a busy signal when you are selecting an outside line, this

means that the line or group of lines is busy.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK or the MONITOR key if you are using a 7B phone

before dialing.

• Press the CBK key or dial 44. You will hear confirmation tone.

• When the line becomes free, the system will call you back.

• Lift the handset or press the ANS/RLS key to answer, wait for dial tone

and dial the telephone number or speed dial number again.

ANSWERING AN OUTSIDE CALL

• Lift the handset and you are automatically connected to the ringing call.

See Ring Preference under Customizing Your Keyset—OR—press the

ANS/RLS key to automatically answer on the speakerphone.

NOTES:

1. A callback will be canceled if not answered within 30 seconds. If you have

set a callback, your CBK key will light.

NOTE: If a call is flashing at your keyset but not ringing, you must press the

flashing button to answer.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press SPK before dialing.

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CANCELLING CALLBACK

INTERCOM CALLS

A callback will be canceled if not answered within 30 seconds. If you have

set a callback, your CBK key will light.

CALLING OTHER STATIONS

Your phone may have a maximum of five callbacks to lines and/or stations

set at a time. To cancel a callback:

• Dial the extension number or group number.

• Wait for the party to answer. If you hear a brief tone burst instead of ring-

back tone, the station you called is set for Voice Announce or Auto

Answer. Begin speaking immediately after the tone.

• Press the CBK key or dial 44. You will hear confirmation tone.

• While you are listening to confirmation tone, press the HOLD key. This

will cancel the oldest set callback.

• Finish the call by replacing the handset or pressing the ANS/RLS or the

MONITOR key if you are using a 7B phone.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK or the MONITOR key if you are using the 7B phone

before dialing.

NOTES:

1. If you have a DSS key assigned to an extension or station group, you

may press this key instead of dialing the number. If you are using a 7

Button Set you must pick up the handset to speak to the calling party.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press SPK or the MONITOR key if you are using a 7B phone

before you begin dialing.

ANSWERING INTERCOM CALLS

• When your keyset rings, simply lift the handset—OR—press the

ANS/RLS key to be connected to the calling station. If you are using a 7B

phone you must pick up the handset to speak to the calling party.

• Finish the call by replacing the handset or pressing the ANS/RLS or the

MONITOR key if you are using a 7B phone.

See Ring Preference under Customizing Your Keyset.

VOICE ANNOUNCE MODE

(INTERCOM CALLS ONLY)

When another station calls you, your keyset will sound a brief attention tone

and you will hear the caller’s announcement.

• Press ANS/RLS to turn on the microphone and speak handsfree—OR—

lift the handset to reply.

• To finish the call, replace the handset or press the ANS/RLS key.

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2. If the Hot Keypad feature has been turned off, you must first lift the hand-

AUTO ANSWER MODE

set or press SPK before you begin dialing.

(INTERCOM CALLS ONLY)

When another station calls you, your keyset will sound a brief attention tone

and then automatically answer the call.

AUTO CAMP-ON [L VERSION ONLY]

When you want to automatically camp on to a busy station without pressing

the camp on button every time you call a busy station, you can set your

phone for auto camp-on.

• Your microphone and speaker are turned on and you can speak hands-

free. For privacy, use the handset. If you are using a 7B phone you must

pick up the handset to speak to the calling party.

• With the handset on-hook, press TRSF and then dial 110.

• Dial 081 to turn on auto camp-on or 080 to turn it off.

• Press TRSF to store your selection.

• To finish the call, replace the handset or press the ANS/RLS or the MON-

ITOR key if you are using a 7B phone.

CALLING YOUR SYSTEM OPERATOR

BUSY STATION CALLBACK

When you call another station and receive a busy signal:

• Dial 0 to call your system operator or group of operators.

• If you want to call a specific operator, dial that person’s extension num-

ber.

• Press the CBK key or dial 44.

• When the busy station becomes free, your keyset will ring.

• Lift the handset or press ANS/RLS to call the now idle station.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK before you begin dialing.

NOTES:

1. A callback will be canceled if not answered within 30 seconds. If you have

set a callback, your CBK key will light.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press SPK before dialing.

BUSY STATION CAMP-ON

When you call another station and receive a busy signal but you do not want

to wait for a callback:

MANUAL CAMP-ON

• Press the CAMP key or dial 45.

• The called station will receive off-hook ring tone repeated every few sec-

onds and its first available CALL button will flash green to indicate your

call is waiting.

• Wait for the called party to answer.

• The called station must release its first call or place it on hold before an-

swering your camp-on.

NOTES:

1. If you receive No More Calls tone, that station has no available key to ac-

cept your call. Hang up or leave a message.

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HOLD RECALL

If you leave a call on hold longer than the hold timer, it will recall your sta-

tion. The button that the call appears on will have a slow flashing amber light.

CALL PROCESSING

SYSTEM HOLD

•

When your phone rings, lift the handset or press the ANS/RLS key to an-

swer the recall. If you are using a 7B phone you must use the handset

to talk to the calling party.

If you do not answer this recall within a pre-programmed period of time,

it will go to the system operator.

• When you are connected to any call, press HOLD. The call will flash

green at your keyset. If this call appears on a line key at other keysets, it

will flash red at those keysets.

• To take the caller off hold, press that key and the green flashing light will

go steady green again. Resume the conversation.

CONSULTATION HOLD

When you are talking on an outside line and it is necessary to consult with

another extension:

NOTE: While on a call, pressing a line key, route key or flashing CALL but-

ton will automatically put your first call on hold and connect you to the new

call. See Automatic Hold under Customizing Your Keyset.

EXCLUSIVE HOLD

To place an outside call on hold at your phone so that other users cannot get

it:

• Press the TRSF key; you will receive transfer dial tone. Your call is placed

on transfer hold.

• Dial the extension number.

• Consult with the internal party.

• Press TRSF to return to the outside party or hang up to transfer the call.

• Press the HOLD button twice. The call will flash green on your keyset and

this line will show a steady red light on other keysets.

• To retrieve the call, press the flashing green line button or press the

HOLD button a third time.

NOTE: Repeatedly pressing the TRSF key will toggle between the outside

party and internal extension. If necessary you may disconnect either one of

the parties by pressing the DROP button.

NOTE: Intercom calls will always be placed on exclusive hold.

RETRIEVING CALLS HELD AT

ANOTHER STATION

REMOTE HOLD

When you wish to place a call on hold at another station. Press TRSF and dial

the station number (or press the appropriate DSS key). Press the HOLD key.

This will place the call on system hold on an available CALL button or Line

Key at the remote station and return you to dial tone.

When a line is on hold and it appears on your keyset, press the line button

with the red flashing light.

When a line is on hold and it does not appear on your keyset, dial 12 plus

the line number or the extension number of the station that placed the call

on hold.

NOTES:

1. If the destination station does not have any free CALL buttons or line keys

you will hear No More Calls tone and must return to the other party by

pressing the TRSF key (or the RETURN soft key on a display keyset).

2. Intercom calls cannot be remote held.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPK key before you begin dialing.

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TRANSFERRING CALLS

Transfer is used to send any call to another extension in one of two ways.

You can do a screened transfer by informing the other extension who is call-

ing or you can do a blind transfer without notification.

TRANSFER TO VOICE MAIL

This feature is used to send a call directly to a voice mailbox. Your keyset

must have a correctly programmed VT key to accomplish this. To transfer a

call directly to a voice mailbox:

• While on a call, press the TRSF key and dial an extension number or

group number. Your call is automatically put on transfer hold.

•

While on a call, press the VT key and dial the mailbox number.

Hang up when dialing is completed.

Press a DSS key or station group key. Your call is automatically put on

transfer hold.

CALL WAITING

If an outside call has been camped-on to your phone or another station has

camped-on to you:

• Hang up when you hear ringing (this is an unscreened or blind transfer).

Wait for the called party to answer and advise him/her of the call and

hang up. If the transfer is refused, you will be reconnected to the outside

line when the called station hangs up or you can press TRSF to return to

the outside party. If you wish to send the call to another extension with-

out waiting for the first station to hang up, simply press another DSS but-

ton.

• Your keyset will ring and the call that is waiting for you (camped-on) will

flash green.

• Press the flashing button to answer; your other call will go on hold auto-

matically if your station has the Automatic Hold feature set. If not, you

must press HOLD and then the flashing button.

Finish the first call and hang up; the waiting call will ring.

• Lift the handset or press the ANS/RLS key to answer.

Press the CALL button or C.O. line key to return to the outside party and

begin the transfer process again.

NOTE: Intercom calls will not go on Automatic Hold.

When you are transferring a call to a keyset set for Voice Announce or Auto

Answer, the transferred call will always ring.

CONFERENCE CALLS

You may conference up to five parties (you and four others) in any combina-

tion of outside lines and internal stations in any order.

NOTES:

1. After the inside party answers, you may alternate back and forth between

the parties by pressing the TRSF key.

2. If you receive No More Calls tone, that station has no key available to re-

ceive another call. Press TRSF to return to the other party.

3. You cannot transfer an Intercom call by pressing a DSS key. You must

press the TRSF key and dial the destination extension number.

• While engaged in a conversation, press the CONF key and receive con-

ference tone.

• Make another call, either intercom or outside, press the CONF key and

receive conference tone.

• Make another call or press the CONF key to join all parties.

• Repeat the last step until all parties are added.

TRANSFER WITH CAMP-ON

When you are transferring a call to another station and you receive a busy

signal, you may camp the call on to this station. Simply hang up when you

hear the busy signal. The called party will be alerted that a call is waiting for

them.

NOTE: When attempting to add another party to the conference and you are

not able to reach the desired person, hang up. Simply press the CONF key

again to return to your previous conversation.

To drop a party from your conference call:

NOTE: If you receive No More Calls tone, that station has no key available

to receive another call. Press TRSF to return to the outside caller.

• Press CONF and dial the extension or line number that is to be dropped.

• Press CONF again to reestablish the conference.

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NOTE: To leave the conference, hang up. Control is passed to the next inter-

nal station. If there are no internal stations and you wish to leave outside

lines connected together in a trunk to trunk conference, press the CONF key

plus the CALL button that the call appears on or follow the instructions to

drop a party and use your extension number. When they hang up, the lines

will release automatically. Press CONF to rejoin a trunk to trunk conference.

3. When a station user places his/her keyset in Forward All mode and

he/she does not have a FORWARD ALL key, the TRSF key will light to

indicate Forward All has been set and calls to this station have been

transferred elsewhere.

FORWARD BUSY

To forward calls to another station when you are on the phone:

CONFERENCE SPLITTING

If you are the controlling party of a conference and your keyset has the Auto

Hold feature turned on (see customizing your keyset) and all of the outside

lines involved in the conference appear as buttons on your keyset, you can

split the conference into separate calls as follows:

• Dial 602 plus the extension or group number.

• Receive confirmation tone and hang up.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK before you begin dialing.

• Press any one of the outside line buttons. That outside line will remain

steady green to indicate you are still connected to it. All other outside

lines in the conference will be placed on system hold at your keyset. All

intercom callers in the conference will be disconnected. You may now

speak with each caller privately and transfer them as usual or restablish

another conference.

FORWARD NO ANSWER

To forward calls to another station when you do not answer:

• Dial 603 plus the extension or group number.

• Receive confirmation tone and hang up.

FORWARDING CALLS

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK before you begin dialing.

You may forward your calls to another station, group of stations or an exter-

nal telephone number. Program a destination for the type of forwarding you

want as detailed below. If you have FWD ALL, FWD BUSY and FWD NO

ANSWER keys, press one to turn that forward feature on. A steady red light

reminds you what forward condition is activated.

FORWARD BUSY/NO ANSWER

If you have both a Forward on Busy destination and a Forward No Answer

destination programmed, you may set both of these at the same time:

You can clear all call forward conditions set at your station by lifting the hand-

set and dialing 600.

• Dial 604.

• Receive confirmation tone and hang up.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK or the MONITOR key if you are using a 7B phone

before you begin dialing.

FORWARD ALL CALLS

To forward all your calls under any condition to another station:

• Dial 601 plus the extension or group number.

• Receive confirmation tone and hang up.

FORWARD FOLLOW ME

When you want all calls to your extension forwarded to the extension where

you are now:

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press SPK before you begin dialing.

2. The station that receives a Forwarded All call can transfer the call to the

forwarded station. This is useful when you are expecting an important call

but you do not wish to be disturbed by other calls.

• Dial 605 plus your extension number.

• Receive confirmation tone and hang up.

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If you want a specific extension’s calls forwarded to your phone (Remote Call

Forward):

CALL FORWARD OPTIONS

A display keyset may review or change call forward options and destina-

tions. Call forward access can be done via the keypad or by accessing the

keyset display features. To review or change call forward options:

• Dial 605 plus the desired extension number.

• Receive confirmation tone and hang up.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK before you begin dialing.

• Press TRSF 102.

• Dial 0-6 to select the forward type (e.g., 1)

Press UP or DOWN to select the forward type

Press the right soft key to move the cursor

• Dial the destination number (e.g., 202)

Press UP or DOWN to select the destination

Press the right soft key to move the cursor

• Dial 1 to set

FORWARD TO AN EXTERNAL

NUMBER

To forward outside calls to a number outside of your business, you must

have a FWD EXTERNAL button on your keyset.

• While on-hook, press TRSF and then dial 102.

• Dial 6.

• Dial the outside line access code followed by the telephone number that

Press UP or DOWN to select YES or NO

• Press TRSF to store and exit

you want.

• Press TRSF to store.

• Press FWD EXTERNAL to turn the feature on and press it again to turn

STATION CALL PICKUP

To pick up (answer) a call ringing at another station, lift the handset and dial

the feature off.

65 plus the extension number of the ringing phone.

NOTES:

1. External Call Forward will cancel all other call forwarding instructions.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press SPK or the MONITOR key if you are using a 7B phone before

you begin dialing.

3. Intercom calls to your station may be forwarded to an external number

outside your business, if your installation company has enabled this fea-

ture.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK or MONITOR before you begin dialing.

GROUP CALL PICKUP

To pick up (answer) a call ringing in any pickup group, lift the handset and

dial 66 plus the desired group number 01–20 or press the flashing GROUP

PICKUP key if available.

FORWARD DND

To forward your phone when you activate DND.

NOTES:

1. A group pickup key can have an extender for a specific pickup group.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press SPK or the MONITOR key if you are using a 7B phone

before dialing the access code.

• Dial 607 plus the extension number or group number.

• Receive confirmation tone and hang up.

NOTE:

1. If the Hot Keypad feature has been turned off you must first lift the hand-

set or press SPK before you begin dialing.

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MY GROUP PICKUP

DIALING FEATURES

If desired, a new access code can be assigned to pickup ringing calls in the

same pickup group as you are in. Like “66” above except you do not need

to dial the desired group number. See your installation company for the

assigned access code. MY GROUP PICKUP:__________________.

SPEED DIALING

You can dial a preprogrammed telephone number stored in the system-wide

speed dial list of numbers 500–999 or from your personal list of numbers

00–49:

PRIVACY RELEASE

This feature will allow another station to join in on your conversation by re-

leasing privacy on the C.O. from your phone.

• With the handset on-hook, press the SPD key or dial 16.

• Dial the desired speed dial number.

• The telephone number is automatically dialed for you.

To Release Privacy

While on you are talking on a C.O. line and you wish to have other internal

parties (or up to three) join the conversation:

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK or MONITOR before you begin dialing.

• Press the PRB key (the PRB key will light steady red). Inform the other

PROGRAMMING PERSONAL SPEED

DIAL NUMBERS

party that he/she may now join the conversation.

After the other party (or parties) has joined the conversation and you wish to

return privacy to the line so that no one else can join the conversation, press

the PRB key a second time, the PRB key LED will be off.

You can program frequently dialed telephone numbers in a personal speed

dial list. A station may be assigned up to fifty numbers, 00–49. See your sys-

tem administrator to determine the amount assigned to your station.

To Join a Non-Private Conversation

• While on-hook, press TRSF and then dial 105.

• Dial a speed dial number (00–49).

• Dial a line or line group access code.

When someone has informed you that you can join a conversation:

• Dial the telephone number to be stored (24 digits maximum). It can in-

clude #, ✱, FLASH and PAUSE.

• Press TRSF to store the number.

• Press the C.O. line key that he/she has indicated.

• Dial the C.O. line number that he/she has indicated.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK or the MONITOR key if you are using a 7B phone

before you begin dialing.

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24 BUTTON KEYSET

PROGRAMMABLE KEYS LAYOUT

LAST NUMBER REDIAL

To redial the last telephone number you dialed, press the LNR key or dial 19.

12 BUTTON KEYSET

PROGRAMMABLE KEYS LAYOUT

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press SPK or MONITOR before you begin dialing.

2. Redial does not apply to intercom calls.

For the purposes of programming speed dial numbers, the programmable

keys in the bottom row are known as A, B, C, D, E and F and are defined

below.

MANUAL RETRY WITH LNR

[L VERSION ONLY]

While you are on an outside call listening to a busy signal and you want to

redial the same number dialed.

• The A key is not used.

• The B key inserts a flash.

• The C key inserts a pause.

• Press the LNR key.

• The D key is used for pulse to tone conversion. If your system uses rotary

(or pulse) dialing C.O. lines, pressing D while entering a speed dial num-

ber causes all subsequent digits to be sent as DTMF tones.

• The E key is used to hide digits. Display keyset users may want to hide

some speed dial numbers so that they will not show in the display. When

you are entering a telephone number, press E. All subsequent digits will

be hidden. Press E again to begin displaying digits.

• The F key is used to enter a name. See Personal Speed Dial Names

under Display Features.

This will hang up your existing call and manually redial the same number di-

aled. You can repeat this operation for a limited number of attempts.

SAVE NUMBER WITH REDIAL

To save the number you just dialed for later use, press the SNR key before

hanging up.

To redial this saved number at any time, press the SNR key or dial 17. The

same line will be selected for you.

• Use the HOLD key to clear a speed dial number.

NOTES:

ONE TOUCH SPEED DIALING

You may assign any speed dial number to an already existing One Touch

Speed Dial button for quick and easy dialing of frequently used numbers.

1. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press SPK or the MONITOR key if you are using a 7B phone

before you begin dialing.

2. The saved telephone number is stored in memory until you save anoth-

er.

3. Redial does not apply to intercom calls.

• While on-hook, press TRSF and then dial 107.

• Press a One Touch Speed Dial button.

• Dial the speed dial number (00–49 or 500–999) that you want assigned

to this button.

CHAIN DIALING

You may manually dial additional digits following a speed dial number or

chain as many speed dial numbers together as required:

• Press TRSF to store your selection.

To call this telephone number, just press the One Touch Speed Dial button.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK or the MONITOR key if you are using a 7B phone

before you begin dialing.

• After the first speed number is dialed, press SPD again and dial another

speed number OR manually dial additional digits following a speed dial

number.

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AUTOMATIC REDIAL/RETRY

PAGING AND MESSAGING

When you are making an outside call and you receive a busy signal, the sys-

tem can automatically redial the number for you. It will automatically redial at

a pre-programmed interval for up to 15 attempts.

MAKING AN INTERNAL PAGE

To make an announcement through the keyset speakers:

• When you hear a busy signal, press the RETRY button.

• The system will reserve the line and automatically redial the same num-

ber for you. You will hear the call being made through the keyset speak-

er. The microphone is muted.

• Lift the handset.

• Press the PAGE key or dial 55.

• Dial the desired zone number 1, 2, 3 or 4.

Dial 0 to page all internal zones.

• After the attention tone, make your announcement.

• When the called party answers, lift the handset or press the flashing SPK

to begin speaking.

NOTES:

1. If you make another call, auto-redial is canceled.

2. To cancel a retry, lift and replace the handset.

NOTE: If you have a dedicated page zone key, it is not necessary to press

PAGE and dial a zone number.

PULSE TO TONE CHANGEOVER

MAKING AN EXTERNAL PAGE

To make an announcement through the external paging speakers:

When making an outside call on a dial pulse line, press #. All digits dialed

after the # with be sent as tones.

• Lift the handset.

MEMO REDIALING

[L VERSION ONLY]

• Press the PAGE key or dial 55.

• Dial the desired zone number 5, 6, 7 or 8.

Dial 9 to page all external zones.

• After the attention tone, make your announcement.

When you are calling directory information, you can store the number you

are given using the SAVE feature. There is no need for pencil and paper.

• While you are talking on an outside call, press SAVE.

• Dial the telephone number as it is dictated to you on the key pad.

• Press SAVE to store the number.

NOTE: If you have a dedicated page zone key, it is not necessary to press

PAGE and dial a zone number.

To dial the number, press the SNR button. It will select the same line and dial

the stored number. If necessary, you can select a different line and then

press the SNR button.

ALL PAGE

To page all designated keysets and external speakers at the same time:

• Lift the handset.

• Press the PAGE key or dial 55.

• Dial ✱ or press the ALL PAGE key.

• After the attention tone, make your announcement.

NOTE: The LED on the PAGE key will only light when an All Page is in

progress.

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MEET ME PAGE

To retrieve an automatically parked call:

• Lift the handset.

• Dial 10 plus the number that was announced. If you have a PAGPK key,

press it and dial the number that was announced. If you have a PARK

key, press it and dial the announced orbit number.

• Press the Meet Me Page (MMPG) key or dial 54.

• Dial the desired zone number.

• After the attention tone, instruct the paged person to dial 56.

• Press WAIT or TRSF.

• You will be connected to the parked call.

• Remain off-hook until the person dials 56 from any phone.

• The paged person will be automatically connected with you.

NOTES:

1. If the call is not retrieved within a pre-programmed period of time, it will

recall your keyset and have a slow amber light. You cannot park and

page intercom calls.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press SPK before you begin dialing.

CALL PARK AND PAGE

When you have an outside call for someone who is not at his/her desk, you

can park the call prior to paging. The iDCS 500 offers two different methods:

MANUAL PARK ORBITS

SETTING A MESSAGE INDICATION

• While in conversation, press the PARK button.

When you are calling another station and no one answers or you receive a

busy signal, you can leave a message indication:

• Enter a desired orbit number (0-9), if the orbit number is busy dial anoth-

er orbit number. Display users can press ✱ to automatically place the call

in any available orbit number and see the number in the display.

• Remember the selected orbit number.

• Replace the handset when finished.

• Lift the handset and make a page announcement as previuosly described

(example: “John Smith park two”).

• Press the MSG key or dial 43 and receive confirmation tone.

• Hang up. The MSG key on the called station will light. Standard tele-

phones receive special dial tone as a message indication or a lit message

lamp, if the phone is equipped with one and they are connected to a

16MWSLI card on the system.

To retrieve a parked call from orbit:

NOTES:

• Press the PARK button and dial the announced orbit number (0-9).

• You will be connected to the parked call.

1. A station can have up to five message indications.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press SPK before you begin dialing.

NOTES:

1. You must have a PARK button or park access code to retrieve and place

calls in park orbits.

2. If the call is not retrieved within a pre-programmed period of time, it will

recall your keyset and have a slow amber light. You cannot park and page

intercom calls.

3. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press SPK before you begin dialing.

CANCELING MESSAGES

To cancel a message indication that you left at another station, dial 42 plus

the extension number of the station at which you left a message.

To cancel all message indications left at your keyset, dial 42 plus your exten-

sion. Your MSG light will go out.

AUTOMATIC PARK WITH PAGE KEY

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK before you begin dialing.

• While in conversation, press the PAGE button. The call is automatically

parked at your station.

• Receive page tone and dial a desired page zone number.

• Make announcement indicating your extension number or the line num-

ber. Hang up.

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RETURNING MESSAGES

CONVENIENCE FEATURES

• Press the MSG key or dial 43. The first station that left a message will be

called automatically. If that station does not answer, your MSG light will

stay on.

DO NOT DISTURB

Use this feature when you want to block calls to your keyset.

• Repeat until all messages have been returned in the order received.

• Your MSG light will turn off when all messages have been returned.

• While on-hook, press the DND key or dial 401. The DND key lights steady

red to remind you of this mode.

• To cancel DND, press the DND key again or dial 400. The DND light turns

NOTES:

1. Display keyset users can view message indications and return them in

any order. See Viewing Message Indications under Display Features.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press SPK or the MONITOR key if you are using a 7B phone

before you begin dialing.

off. You can make calls while in the DND mode.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press SPK or the MONITOR key.

2. If you place your keyset in DND mode and you do not have a DND key,

your ANS/RLS key will flash to indicate DND status.

3. If a message has been left at your keyset by a keyset in Auto Answer, you

must manually cancel the message after it has been returned.

PROGRAMMED MESSAGES

When you will be away from your phone for any length of time, you can leave

a programmed message. Display stations calling you will see this message

and be informed of your status.

ONE TIME DND

If you are on a call and you do not wish to be interrupted while on that call,

you can press the DND key and place your station in Do Not Disturb. When

you hang up at the end of the call, DND will be automatically canceled and

your keyset will be able to receive new calls. This feature requires a DND

key.

• Dial 48 plus any message code (01-30) listed on the back of this user

guide.

• To cancel any of these messages you might have selected, dial 48 plus

00.

MUTE

• Press TRSF to exit and store your selection.

You can mute the handset transmitter or the microphone during any conver-

sation:

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK before you begin dialing.

• Press the MUTE key. It will light red.

• To resume speaking, press the MUTE button again. The light turns off.

You can have multiple programmed message keys (PMSG) and each one

can have a different message code:

BACKGROUND MUSIC

When a music source is supplied, you may listen to music through the

speaker in your keyset:

• Press any programmed message (PMSG) button. The message is set

and the button will light red. Press the button again to turn off.

• Pressing another programmed message (PMSG) button will turn the pre-

vious one off and set a different programmed message.

• While on-hook, press the HOLD button to hear music.

• Press the HOLD button again to turn music off.

You can set the level of background music by using the VOL keys while lis-

tening to the music. This does not affect the speakerphone level.

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ESTABLISHED CALL PICKUP

[L VERSION]

ANSWERING THE DOOR PHONE

When you are programmed to receive calls from a door phone:

To pick up an established call in progress at a single line extension con-

nected to a computer modem on your PC.

• You will receive three short rings repeated.

• Press the EP key for that station on your keyset and the call is automati-

cally moved to your keyset.

• Lift the handset or press ANS/RLS or the MONITOR key. You are con-

nected to the door phone.

• The single line extension on your modem will be disconnected.

• If an electric door lock release is installed, dial 13 to unlock the door.

NOTE: You must have an assigned (EP key) button on your regular keyset,

for the single line station.

CALLING THE DOOR PHONE/ROOM

MONITOR

APPOINTMENT REMINDER/ALARM

CLOCK

This feature works like an alarm clock. Use it to remind yourself of an ap-

pointment later in the day (TODAY ONLY) or as a daily reminder every day

(DAILY). You can set up to three alarms. Each one can be either a TODAY

ONLY or a DAILY alarm.

You may call the door phone and listen to what may be happening outside

or in another room.

• Dial the extension number of the door phone.

• You will be connected to the door phone and you can listen or have a

conversation.

• If an electric door lock release is installed, dial 13 to unlock the door.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

When the alarm rings, you will hear three short rings repeated three times.

Lift the handset to answer the alarm. If you do not, the alarm will alert you

two more times at five minute intervals.

handset or press SPK or the MONITOR key.

EXECUTIVE/SECRETARY HOT LINE

If programmed, an executive and a secretary can have a hot line between

them. When the executive station is in the DND mode, all of its calls will ring

the secretary station.

To set alarms:

• Press TRSF and then dial 112.

• Dial the alarm number 1, 2 or 3.

• Either person can press the BOSS key to make a voice call to the other

station.

• Using the hot line will override DND at the other station. This key will light

red when the other station is in use.

• Dial the time at which you want the alarm to sound. Enter the time as

HHMM (hours and minutes) using the 24 hour clock.

• Dial 0 (NOT SET), 1 (TODAY ONLY) or 2 (DAILY) to select the alarm type.

• Press TRSF to save.

• Repeat for each alarm if needed.

To transfer a call to a Boss in DND:

To cancel individual alarms:

• Press the TRSF key followed by the BOSS key.

• Wait for the BOSS station to answer to announce the call and hang up to

complete the transfer OR

• Press TRSF and then dial 112.

• Dial alarm number 1, 2 or 3.

• Press the HOLD key.

• Hang up to complete a blind transfer after pressing the BOSS key.

NOTE: Display keysets can show a reminder message. See Alarm Remind-

er Messages under Display Features.

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• While on-hook, press TRSF and then dial 100.

• Dial your four digit station passcode.

• Dial 1 for locking outgoing, 2 for locked all calls or 0 to unlock.

• Press TRSF to store your selection.

GROUP LISTENING

When you are engaged on a call and you are using the handset, you may

want other people to hear the distant party’s voice over the speaker:

• Press the LISTEN key to turn on the speaker. The microphone is not in

use, so the distant party does not hear other parties present in your of-

fice.

NOTE: When your keyset is locked for outgoing, the HOLD key will flash.

When your keyset is locked for all calls, the HOLD key will light steady.

• Press LISTEN again to turn the speaker off and resume private conver-

sation.

• Repeat if necessary.

MANUAL SIGNALLING

[L VERSION ONLY]

Use this feature when you want to send a brief 500ms ring burst to another

station, regardless of the status of your phone (on-hook, off-hook, hands-

free, DND or ringing).

NOTE: Depending on speaker volume and the acoustics of your office, it

may be advisable to turn the group listening feature off before hanging up.

This will eliminate a momentary squeal.

To send a signal to another station:

ACCOUNT CODES

[L VERSION ONLY]

• Press the Manual Signalling (MS) key.

• You may press the MS key repeatedly to send multiple signals to the des-

ignated station.

When equipped with optional equipment, your iDCS 500 system will allow

calls to be charged to a specific account:

NOTE: Your phone must have a Manual Signalling (MS) key with a station

number extender assigned to it.

• During any outside C.O. call, press the account (ACCT) key.

• Enter the account code (maximum 12 characters including ✱ and #).

Press the ACCT key again. Your conversation will not be interrupted.

OFF-HOOK VOICE ANNOUNCE

Keysets may receive a voice announcement while on another call. The call-

ing station must have an OHVA key. When you are in DND, you cannot

receive OHVA calls. The OHVA feature will work with intercom calls and

transferred calls.

NOTE: If you make an error before you complete the account code, press

the ACCT key twice and redial the correct code. Only the last account code

dialed will be printed.

LOCKING YOUR KEYSET

You can lock your keyset to control misuse of your phone while you are

away. You can unlock it when you return. Your default station passcode is

1234.

To make an off-hook voice announcement:

• Dial the extension number or press the DSS key.

• When you receive a busy signal, press the OHVA key.

• After the attention tone, begin speaking.

• Finish the call by replacing the handset or pressing the ANS/RLS or the

MONITOR key if you are using a 7B phone.

UNLOCKED

LOCKED OUTGOING LOCKED ALL CALLS

Make outside calls

YES

ACCESS DENIED

NOTES:

Receive outside calls

Make intercom calls

Receive intercom calls

YES

1. When you are voice announcing to a station close to you, use the hand-

set to avoid an echo effect.

2. You cannot off-hook voice announce to single line telephones.

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When you receive an off-hook voice announcement, if you are using the

handset, you will hear the announcement over the handset receiver. If you

are using the speakerphone, you will hear the announcement over the key-

set speaker. In both cases, you can continue to speak to the original party.

IN GROUP/OUT OF GROUP

If your keyset is assigned to a station ring group, you can remove your key-

set from the group and then put it back in. While you are out of the group,

you can receive calls to your extension number but not calls to the group

number. If you have an IN/OUT key:

• Press the flashing CALL button on your keyset. This will place the origi-

nal party on hold and allow you to talk to the announcing party.

• To return to your first party, press the key corresponding to your original

call. This will disconnect the OHVA call.

• Press the IN/OUT key. It will light red when your keyset is in the group.

• Press the IN/OUT key again to exit the group and turn the light off. Re-

peat as necessary.

Executive off-hook voice announce allows you to engage in conversation on

your keyset and simultaneously receive and reply handsfree to an OHVA

through your add-on module (AOM). Use caution because the conversation

through the AOM may possibly be heard by the caller on the keyset. When

you receive an executive OHVA through your AOM:

If you do not have an IN/OUT key:

• Dial the IN/OUT access code number __________ plus 0 to exit the group

or 1 to enter the group.

• Reply by speaking in the direction of the microphone in the AOM unit.

• Adjust the volume with the VOL keys on the AOM unit.

• Press the SPK or the MONITOR key on the AOM to disconnect the an-

nouncing party.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK or the MONITOR key.

The IN/OUT key can include an extender to indicate the specific group that

this key will affect. This means that if you are in multiple groups, you can de-

cide for which groups you will receive calls.

NOTES:

1. Executive off-hook voice announce can only be accomplished when an

AOM is attached to your phone.

2. If the MUTE key on the AOM is lit, you must press the AOM’s SPK key to

answer the OHVA call.

OHVA BLOCK

Your keyset can be programmed with an OHVA Block (BLOCK) key. Press-

ing this key will prevent anyone from making an OHVA to you until you press

the button again and cancel the blocking.

OHVA REJECT

Your keyset can be programmed with an OHVA Reject (REJECT) key. Press-

ing this key while receiving an OHVA call will disconnect the voice announc-

ing party and return you to your original call.

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CHANGE YOUR PASSCODE

From the factory, your station passcode is 1234. You can change your sta-

tion passcode whenever you desire.

CUSTOMIZING YOUR KEYSET

AME BGM

• While on-hook, press TRSF and then dial 101.

• Dial your old passcode.

• Dial a new passcode (must be four characters). You can use 0–9.

• Redial the new passcode to verify. If successful, you will hear two beeps.

Four beeps indicate an incorrect code. Reenter the code again.

• Press TRSF to store the new passcode.

This feature selects whether a station using Answer Machine Emulation will

hear their personal greeting or BGM while callers are listening to the per-

sonal greeting. A BGM source must be selected for this to work. This feature

only applies if there is a CADENCE card installed in the system and your key-

set has a programmed AME key.

• While the handset is on-hook, press TRSF and then dial 110.

• Press 091 to turn on AME BGM or 090 to turn it off.

• Press TRSF to store your selection.

SET ANSWER MODE

You can receive internal calls in one of three modes (see Answering Intercom

Calls under Intercom Calls for descriptions):

AME PASSWORD

• While on-hook, press TRSF and then dial 103.

• Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.

• Press TRSF to store your selection.

This feature allows people using the AME feature to enable password pro-

tection. This will prevent unauthorized people from listening to your mes-

sages being left. The passcode is the same as your station passcode. This

feature only applies if there is a CADENCE card installed in the system and

your keyset has a programmed AME key.

NOTE: When your keyset is programmed for Auto Answer and you have For-

ward No Answer (FNA) turned on, you must answer screened transfers by

pressing ANS/RLS or the MONITOR key if you are using a 7B phone before

your FNA timer expires or the call will forward.

• With the handset on-hook, press TRSF and then dial 110.

• Dial 101 to turn on AME PASSWORD or 100 to turn it off.

• Press TRSF to store your selection.

AUTOMATIC HOLD

While on an outside call, pressing a line key, route key or a flashing CALL

button will automatically put your call on hold and connect you to the next

call. This feature can be turned on or off at your keyset.

AUTO CAMP-ON

[L VERSION ONLY]

This option allows intercom calls to be automatically camped on, if possible,

when a busy station is called.

• With the handset on-hook, press TRSF and then dial 110.

• Press 081 to turn CAMP-ON on or 080 to turn it off.

• Press TRSF to store your selection.

• With the handset on-hook, press TRSF and then dial 110.

• Dial 001 to turn Automatic Hold on or 000 to turn it off.

• Press TRSF to store your selection.

SELECT RING TONE

Each keyset user can select any one of eight ring frequencies:

NOTE: Intercom calls can only be automatically put on hold by pressing

TRSF.

• While on-hook, press TRSF and then dial 111.

• Dial 1–8 or press the UP and DOWN keys to hear each tone.

• When you hear the tone that you prefer, press TRSF to save it.

NOTE: Specific lines or stations may be programmed to ring with a different

tone than what you have selected for you keyset.

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HEADSET OPERATION

RING PREFERENCE

Keyset users can switch between headset mode and handset mode. When

using headset mode, press the ANS/RLS or the MONITOR key if you are

using a 7B phone to answer and release calls.

This feature automatically answers ringing calls when you lift the handset or

press the ANS/RLS or the MONITOR key if you are using a 7B phone. This

method will always answer calls in the order they arrived at your keyset.

When you turn ring preference off, you must press the flashing button to

answer a call, allowing you to answer calls in the order you choose.

• With the handset on-hook, press TRSF and then dial 110.

• Dial 021 to use the headset or 020 to use the handset.

• Press TRSF to store your selection.

• With the handset on-hook, press TRSF and then dial 110.

• Dial 061 to turn ring preference on or 060 to turn it off.

• Press TRSF to store your selection.

Your keyset may be equipped with a Headset mode key. If it is so equipped

pressing this key while the light is out will cause the keyset to enter headset

mode and the light will illuminate to indicate this. Pressing the key while the

light is lit will cause the keyset to return to handset mode and the light will

go out.

DISPLAY SPEED DIAL NAME

[L VERSION]

This option allows you to view the name associated with a speed dial num-

ber as it is dialed.

HOT KEYPAD

•

With you handset on-hook, press TRANSFER and then dial 110.

Press 111 to turn DISP SPDNAME on or 110 to turn it off.

Press TRANSFER to store your selection.

On the iDCS 500, your keyset’s keypad can be made “live” or “hot” so that

it is not necessary to lift the handset or press SPK or the MONITOR key

before you begin dialing. Calls can be made and features activated by sim-

ply dialing the C.O. line number, trunk group access code, intercom number

or feature access code. To activate this feature:

CALLER ID REVIEW ALL

[L VERSION ONLY]

This feature allows display keyset users to review Caller ID information for

calls sent to their stations. This list can be from ten to fifty calls in a first in,

first out basis. The list includes calls that you answered and calls that rang

your station but that you did not answer. When reviewing this list, you can

press one button to dial the person back. The system must be using LCR to

dial the stored number.

• With the handset on-hook, press TRSF and then dial 110.

• Dial 031 to turn the Hot Keypad on or 030 to turn it off.

• Press TRSF to store your selection.

KEY CONFIRMATION TONE

You can hear a short beep (confirmation tone) each time you press a button

on the dial pad. This tone can be turned on or off.

•

With you handset on-hook, press TRANSFER and then dial 110.

Press 121 to turn CID REVIEW ALL on or 120 to turn it off.

Press TRANSFER to store your selection.

• While on-hook, press TRSF and then dial 110.

• Dial 040 to turn tones off or 041 to turn tones on.

• Press TRSF to store your selection.

SECURE OHVA

[L VERSION ONLY]

This option allows you to receive OHVA calls via the speaker while you are

on the handset.

•

With you handset on-hook, press TRANSFER and then dial 110.

Press 131 to turn AUTO CAMP-ON on or 130 to turn it off.

Press TRANSFER to store your selection.

REJOINING A PAGE

This feature allows you to hear the remaining portion of an ongoing internal

page after you return your keyset to idle. To enable this feature:

• With the handset on-hook, press TRSF and then dial 110.

• Dial 051 to turn this feature on or 050 to turn it off.

• Press TRSF to store your selection.

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CALL LOG

To view the last five outside numbers that you dialed, press the LOG key.

This will display the last number that was dialed. Pressing the NEXT key will

scroll through all five numbers. Pressing the DIAL key will dial the number

currently displayed. Pressing the EXIT key will return the keyset to idle.

DISPLAY FEATURES

INTERACTIVE DISPLAY KEYS

The three keys below the display are substitutes for dedicated feature keys

and access codes. Pressing one of these keys has the same effect as press-

ing a programmable key. These keys are called soft keys as their functions

are not fixed. They change to present you with the best options for that call

condition. The use of soft keys allows the programmable keys to be used for

more DSS and speed dial keys.

• Press the NEXT key repeatedly to scroll through all five numbers.

• Press the DIAL key to dial the number currently displayed.

• Press the EXIT key to return the keyset to idle condition.

DIAL BY NAME

Each station or speed dial number can have an associated directory name.

A station or speed dial number can be selected by scrolling alphabetically

through a directory name list. This on-line “phone book” allows the user to

look up and dial any station or speed dial number in seconds.

The SCROLL key is used to display options available to the user at a partic-

ular time or during a specific procedure. Press this key once while in the idle

state to view the three main categories available.

201: STN NAME

CALL OTHER ANS

• Press the DIR key (DIRECTORY).

ANSWER: Guides you through the options to answer calls.

OTHER: Guides you through features other than making or answering calls.

CALL: Guides you through the options to make a call.

• Select the directory you wish to use: PERS (personal speed dial num-

bers), SYS (system speed dial numbers) or STN (station names).

• Dial the key on the keypad that corresponds to the first letter of the name

you wish to search for.

• Use the UP and DOWN arrows to scroll through the names.

• Press the DIAL soft key to dial the number.

Select one of the main categories: CALL, OTHER or ANS (ANSWER). Press

the SCROLL key to display additional options available under each of the

three main categories. The symbol ➡ displayed as the last character on the

lower line of the display indicates that there are additional options. Press the

SCROLL key to display these additional options.

NOTE: A DIR key can have an extender to take you directly to one of the

above lists, (PERS, SYS, or STN).

User instructions will be displayed in lower case letters. Options assigned to

soft keys will be in upper case letters.

CALL PROGRESS DISPLAYS

During everyday call handling, your keyset display will provide information

that is helpful and in some cases invaluable. Displays like [CALL FROM 203],

[TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy],

[Camp on to 204], [Recall from 204], [Call for 501], [message from 204] and

[FWD ALL to 204] keep you informed of what is happening and where you

are. In some conditions you are prompted to take an action and in other

cases you receive directory information.

DIRECTORY INFORMATION

An 11 character directory name can be assigned to each extension number.

Display keyset users can view the name of the called or calling station before

answering.

Each outside line can have an 11 character directory name. Incoming calls

can be easily identified and answered with different greetings.

DISPLAY NUMBER DIALED

Display keysets begin showing digits as they are dialed. They will stay in the

display until the call duration timer comes on automatically or the TIMER

button is pressed. If the call duration timer is not used, the number dialed will

be displayed until the call is released, transferred or put on hold.

Outside and internal calls ringing to a station group will display [CALL FOR

xxx] where xxx is the station group number. This allows you to answer calls

directed to you differently than calls directed to your group.

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CALL DURATION TIMER

ALARM REMINDER MESSAGES

The system can be set to automatically time outside calls. A few seconds

after you dial a telephone number, the timer appears in the display. It

appears immediately for incoming calls. The call timer continues for the du-

ration of the call. Call duration times are displayed in minutes and seconds.

If a call lasts longer than 60 minutes, the timer restarts.

When you use the alarm/appointment reminder feature, you create a 16

character reminder message. When the alarm rings, your message will ap-

pear instead of [ALARM REMINDER]. To program reminder messages:

• Press TRSF and then dial 116.

• Dial the alarm number 1, 2 or 3.

• Dial the time you want the alarm to go off. Enter the time as HHMM (hours

and minutes) using the 24 hour clock.

• Dial 0 (NOT SET), 1 (TODAY) or 2 (DAILY) to select the alarm type.

• Write your message using the dial pad keys. Each press of a key selects

a character. Pressing the next key moves the cursor to the next position.

For example, if your message is “TAKE MEDICATION,” press 8 once to

get the letter “T.” Press 2 once to get “A.” Press 5 twice to get “K.” Con-

tinue selecting characters from the following table to complete your mes-

sage.

You can press the TIMER key to manually begin timing a call. Press it again

to stop timing. If you press it while the automatic timer is on, the call dura-

tion time is restarted.

AUTO TIMER

Display keyset users may have the timer automatically start when they

answer incoming calls or after a short delay on an outgoing call.

• With the handset on-hook, press TRSF and then dial 110.

• Dial 011 to turn the auto timer on or 010 to turn it off.

• Press TRSF to store your selection.

• Press the TRSF key to store the alarm and reminder message.

• Repeat for each alarm if needed.

COUNT

DIAL 0

DIAL 1

DIAL 2

DIAL 3

DIAL 4

DIAL 5

DIAL 6

DIAL 7

DIAL 8

DIAL 9

TIMER FUNCTION

)

Display keyset users may use this feature as a simple stopwatch.

space

• When the keyset is idle, press the TIMER button to start timing.

• Press the TIMER button again to stop timing.

• Read the elapsed time in the display.

• Lift the handset and replace it. The display will return to date and time.

✱

(

VIEWING MESSAGE INDICATIONS

You can view all of your message indications before you return them:

• With the handset on-hook, press the MSG key with the red flashing light.

• The first station that left a message indication will be displayed.

• Press the UP and DOWN arrows to scroll through the stations that left

message indications. Use the soft keys to reply, clear or advance to the

next message.

DIAL ✱

[

]

✱

• Press the ANS/RLS key to return your keyset to the idle condition.

NOTE: When the character you want appears on the same dial pad key as

the previous character, press UP to move the cursor one space to the right.

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To cancel an individual alarm and reminder message:

KEY

DESCRIPTION

EXTENDER

BOSS ..............Boss and Secretary..........1–4

DP ....................Direct Pickup ..................Extension or

station group number

DS ....................Direct Station ....................Any extension number

FWRD ..............Call Forwarding ..............0–7

• Press TRSF and then dial 112.

• Dial alarm number 1, 2 or 3.

• Press the HOLD key.

• Press the TRSF key.

GPIK ................Group Pick-Up ................01–20

IG......................In/Out of Group ................Any group number you are part of

MMPG ..............Meet Me Page ................0–9, ✱

PAGE................Page ................................0–9, ✱

PARK................Park (orbits) ......................0–9

RP....................Ring Plan ..........................(1–6), HOLD for none

PMSG ..............Programmed Messages ..01–30

SG ....................Station Group ..................500 or 5000 through 549 or 5049

SPD ..................Speed Dialing ..................00–49, 500–999

DIR ..................Directory ..........................PERS (1), SYS (2) or STN (3)

VT ....................Voice Mail Transfer ..........Voice Mail Group number

(501–549)

PERSONAL SPEED DIAL NAMES

Each personal speed dial number can have an 11 character name assigned

to it. This name is used to select the speed dial bin when you are dialing by

directory.

• Press TRSF and then dial 106.

• Dial the speed dial bin number 00–49.

• Write your message using the procedure described in Alarm Reminder

Messages.

• Press the TRSF key to store the speed dial name.

• Repeat for each speed dial bin if necessary.

NOTE: Confirm that the cursor is placed correctly before you enter the extend-

er.

STATION NAMES

You can assign an 11 character name to your keyset. This allows other dis-

play keyset users to call you using the directory dial feature.

To program a station name:

LCR WITH CLEAR

When you are making an outside call using LCR and dial an incorrect digit,

you can press the CLEAR soft key to reenter the telephone number. You do

not need to redial 9 to reaccess LCR.

• Press TRSF and then dial 104.

• Enter the 11 character name using the procedure described in Alarm Re-

minder Messages.

BACKSPACE WITH LCR

If you misdial while using LCR, you can delete digits shown in the display by

• Press TRSF to store the name.

MANAGING KEY ASSIGNMENTS

pressing the BSPC soft key as many times as necessary.

You can view your key assignments and add extenders to some of your pro-

grammable keys for easy one touch operation of frequently used features.

ADVANCED PROGRAMMED

MESSAGES

This is an advanced form of the PROGRAMMED MESSAGE feature with the

ability to add an extender such as date or time. Example [RETURN

ON:Dec/24] or [RETURN AT:03:30p]. These are messages 26-30 and can be

used in addition to 01-25 described in PAGING AND MESSAGING section

in this guide.

• While on-hook, press TRSF and then dial 107.

• Use the VOL keys to scroll through all of your programmable keys OR

press the programmable key to which you want to add the extender.

• When you reach a key listed below, dial the corresponding extender.

• Press TRSF to store and exit programming.

• With the handset on-hook, press TRSF and then dial 115.

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• Dial any message code (01-30) listed on the back of this user guide or

press UP or DOWN to select any message you desire. Messages 26-30

are used for inserting a date or time. If you select one of these messages

(26-30), your phone will wait for five more digits to be entered. At this

point you will enter two digits for hour or month (01-23) and two digits for

day or minutes (00-59). The fifth and final digit to be entered is a ✱ locat-

ed on your dial pad to select “a” for A.M., “p” for P.M. or “/” for date.

Depressing the ✱ button on your dial pad will scroll through these three

options (“a”, “p”, and “/”).

At all times after step 1 you can talk and listen to your caller while repeating

steps 2.

The example on the following page will better demonstrate how to use Text

Messaging. In this example station 205 is making an off hook voice an-

nouncement to station 205 who after hearing the announcement will re-

spond with a text message.

STATION 201: LINDA

received a call on line 702

STATION 205: JOHN

is talking on line 701

• Press TRSF to exit and store your selection.

To cancel any of these messages:

Talking on line 702

702:

01:15

701:

05:25

• With the handset on-hook, dial 48 plus 00, OR

• With the handset on-hook press TRSF and then dial 115 plus 00 and

TRSF again to exit.

CONF PAGE MUTE

Press TRANSFER

TEXT MESSAGING

[L VERSION ONLY]

Transfer:

RETURN

This feature allows two digital keyset users to respond to each other with

preprogrammed messages. After receiving an Off Hook Voice

Announcement or Station Camp-On, you may respond with a text message

while continuing to talk and listen to your outside party. The other station can

view this message and take the appropriate action or respond back with

another text message.

Dial 205

205:busy

OHVA

CAMP ON

There are 25 messages (01-25) stored in system memory that can be sent

to another display keyset. Only the display keysets that are allowed in sys-

tem programming (MMC 318) will receive the TMSG softkey in the display

and use this feature.

OHVA to 205

OHVA from 201

TMSG REJECT

Wait for reply

GIVE THE CALL

TMSG:01

Familiarization with the two digit message numbers you will use the most will

make this procedure quick and easy. However if you do not know them, use

the UP/DOWN key to scroll to the desired message, then press SEND.

SEND

Dial 03 or press " twice

The basics steps in text messaging are:

ASK THEM TO HOLD

TMSG:03

SEND

1. Press TMSG soft key to begin text messaging.

2. Dial the 2 digit number for the desired message.

3. Confirm this is the intended message then press SEND.

4. Wait for a reply from the other station (steps 1, 2 & 3)

5. When any station presses EXIT the displays at both stations return to

their previous call progress condition.

ASK THEM TO HOLD

Wait for reply

TMSG

EXIT

702:

01:45

701:

05:55

CONF PAGE MUTE

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NO CID DSP

Caller ID Digital Signal Processors (CIDDSP’s) are re-

sources in the DCS 400si required for receiving CID

data. If there are no CIDDSP’s available at the time a

call comes in, this is the message you will see on your

display.

WHAT IS CALLER ID?

Caller ID is the name given to the telephone company-provided feature that

delivers the telephone number and sometimes the name of the person call-

ing your phone. There are two types of Caller ID; the first delivers the calling

party’s telephone number only and the second (sometimes referred to as

“Deluxe” Caller ID) delivers both the calling party’s telephone number and

name as listed in the telephone directory.

NOTE: The Caller ID features require optional software and/or hardware.

Please see your service and installation company for details.

The iDCS 500 system can handle both types of Caller ID; in fact, in the case

of number only delivery, the system can be programmed to insert a name

for a specific telephone number (up to a maximum of 1500 numbers).

However, even though you are paying to receive Caller ID information, there

are some circumstances that mean you will not receive this information. The

six most common reasons are listed below along with the display informa-

tion that the iDCS 500 will provide.

WHAT IS ANI?

ANI (Automatic Number Identification) is a feature offered by some tele-

phone service providers that provides the calling party’s telephone number.

This service is only available on E&M Tie Lines on a T1, digital trunk. ANI is

similar to Caller Identification (CID) but the format and information of the

calling person is different. CID uses FSK signalling and ANI uses DTMF sig-

nalling. Usually, with ANI, a calling party’s identity is the Listed Directory

Number (LDN) unless a separate bill-to-number has been specified, (in

which case the bill-to-number will be sent). Along with the ANI digits you

also receive DNIS digits with a separator digit. The DNIS digits are used to

tell the DCS 400si where to route the call. Note that ANI does not provide

calling party NAME, only the number. The DCS 400si can provide calling

number to name translation table.

PRIVATE

The caller does not wish his/her name or number to be

revealed to you. This type of call can be stopped at the

telephone company by dialing an access code on

your outside lines. This will redirect these PRIVATE

calls to an announcement that states that you do not

wish to receive calls that have had Caller ID blocked.

The code to block these calls can usually be found in

the front section of the telephone directory.

WHAT IS CLI?

On ISDN circuits, calling party information is called CLI and is supported on

both BRI and PRI type circuits on the iDCS 500. On BRI circuits the iDCS

500 only supports number delivery and, like ANI, a name can be attached

to the telephone number of frequent callers via the Caller ID translation

table. On 5ESS and NI2 PRI circuits both name and number support is pro-

vided on the iDCS 500 system. On a DMS100 circuit only number service is

provided.

OUT OF AREA

PAYPHONE

The caller is calling from an area that cannot provide

Caller ID information (for example, international calls)

or he/she is calling from a type of circuit that cannot

provide Caller ID information, for example, some out-

bound WATS lines.

The caller is calling from a coin-operated telephone.

The telephone company will send this information as

there are no directory listings for pay phones. The

number will be delivered as usual.

SELECTING YOUR CALLER ID

DISPLAY

You can decide if you want to see the CID number in the display. Regard-

less of which one is selected, you can press the NDD key to view the other

pieces of CID information. To select the type of Caller ID information you

wish to view first:

INVALID CID INFO This is a message that will be displayed when CID in-

formation is sent on the line but was somehow cor-

rupted.

NO CID RECEIVED This is a message that will be displayed when there

was no CID information sent on the line.

• With the handset on-hook, press TRSF and then dial 119.

• Dial 0 for CID options or 1 for ANI options, or 2 for CLI options.

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• Dial 0 for if you do not wish to view CID information, 1 to view the NUM-

BER first or 2 to view the NAME first.

• Press TRSF to store your selection.

NOTE: Your telephone system must have LCR correctly programmed to re-

dial the saved number. If LCR is not being used on your system, you will not

be allowed to STORE CID numbers.

VIEWING THE NEXT CALLER ID CALL

In the event that you have a call waiting or a camped-on call at your keyset,

you can press the NEXT key to display the Caller ID information associated

with the call in queue at your keyset. Either the CID name or CID number will

show in the display depending on your Name/Number selection.

INQUIRE CALLER ID PARK/HOLD INFO

If you are informed that an incoming call is on hold or has been parked for

you, you may view the Caller ID information before you retrieve the call. This

will influence how you choose to handle the call.

From an idle keyset:

To view Caller ID information for calls that have been camped-on to your

keyset, press the NEXT key. If your keyset does not have a NEXT key, press

the CID key and then the NEXT soft key.

• Press the INQUIRE key, OR

Press the CID key and then the INQUIRE soft key.

• Dial the trunk number.

SAVING THE CALLER ID NUMBER

At any time during an incoming call that provides CID information, you may

press the SAVE key to save the CID number. If your keyset does not have a

SAVE key, press the CID key, the SCROLL key and then the SAVE soft key.

The system must be using LCR to dial the saved number.

• You may now answer the call by pressing ANS, OR

You may use NND to view more information about this call, OR

You can return to the idle condition by pressing IGNORE.

If you are on a call:

• Press the INQUIRE key. Your existing call will go on hold, OR

Press the CID key and then the INQUIRE soft key to place the first call

on hold.

REDIALING A SAVED CALLER ID

NUMBER

• Dial the trunk number.

To redial a number that has been saved, press the SNR key or dial 17.

• You may now answer the call by pressing ANS, OR

You may use NND to view more information about this call, OR

You can return to the idle condition by pressing IGNORE.

NOTES:

1. Your telephone system must have LCR correctly programmed to redial

the saved number.

NOTES:

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press SPK before you begin dialing.

1. If you are on an intercom call or you have Automatic Hold turned off, you

must finish the existing call or place it on hold before inquiring.

2. If you inquire about an outgoing call, you will receive a [call no longer

available] display.

STORING A CALLER ID NUMBER

At any time during an incoming call that provides CID information, you may

save the CID number as a speed dial number in your personal speed dial

list. To store a Caller ID number in a personal speed dial bin:

REVIEWING PAST CALLER ID CALLS

This feature allows you to review CID information for calls sent to your key-

set. This list can contain 10–50 calls in a last-in, first-out basis. The list in-

cludes calls that you answered and calls that rang your keyset but that you

did not answer. When reviewing this list, you can press one button to dial

the person back. The system must be using LCR to dial the stored number.

To access the CID information stored in your REVIEW list:

• Press the STORE key. The system displays the speed dial bin in which

the number was stored, OR

• Press the CID key and then press the SCROLL key.

• Press the STORE soft key.

• The system displays the speed dial bin in which the number was stored.

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• Press the REVIEW key, OR

Press the CID key and then press the REVIEW soft key.

• If you have entries in your review list, the most recent call will be shown

first.

ADD-ON MODULE

• You can now CLEAR this entry, OR

32 BUTTON MODULE WITH KEYSET

Use NND to view more information about this call, OR

Press DIAL to call this person back, OR

Press SCROLL and then press STORE to save this number in a person-

al speed dial bin.

The 32 button module is used when you need more programmable keys

added to your keyset. The 32 tri-colored LED’s provide better visual indica-

tion of call status and call progress. The extra programmable keys are used

exactly like the one on your keyset. Make them DSS/BLF keys or any com-

bination of feature keys. The 32 button does not support executive off-hook

voice announce (OHVA) and does not have a microphone. A maximum of

four 32 button modules can be assigned to any keyset.

NOTES:

1. Each keyset defaults with ten review bins. Please see your system ad-

ministrator to determine the number of bins assigned to your keyset.

2. Your system must have LCR correctly programmed to allow you to DIAL

numbers from the review list or to STORE entries from the review list.

64 BUTTON MODULE WITH KEYSET

The 64 button module is used when you need more programmable keys

added to your keyset. The 64 red LED’s provide visual indication of calls and

features. The extra programmable keys are used exactly like the ones on

your keyset. Make them DSS/BLF keys or feature keys. As a DSS/BLF the

size of the 64 button module allows for greater call status and faster call pro-

cessing. The 64 button module does not support executive off-hook voice

announce (OHVA) and does not have a microphone. A maximum of four 64

button modules can be assigned to any keyset.

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PERSONAL SPEED DIAL NUMBERS

CODE

NAME

TELEPHONE NUMBER

CODE

NAME

TELEPHONE NUMBER

_________________________

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