CrystalView™
TWISTED PAIR KVM EXTENDER
INSTALLATION AND OPERATIONS
MANUAL
10707 Stancliff Road
Houston, Texas 77099
Phone: (281) 933-7673
Internet: WWW.ROSE.COM
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TABLE OF CONTENTS
Contents
Disclaimer ..................................................................................... 1
System introduction....................................................................... 1
Features................................................................................... 2
Compatibility............................................................................. 3
Package contents..................................................................... 3
CrystalView PC-model................................................................... 4
CrystalView SUN model................................................................. 5
CrystalView PC-Serial/Audio model............................................... 6
CrystalView MINI model................................................................. 7
CrystalView cables........................................................................ 8
Serial cable............................................................................... 9
Audio cable............................................................................... 9
Installation................................................................................... 10
Step 1 – Setting the cable length jumpers/switch..................... 11
Step 2 – Connecting cables.................................................... 12
Step 3 – Applying power......................................................... 15
Step 4 – Adjusting the video compensation............................. 16
User selectable settings.......................................................... 17
Dual, PC - Serial/Audio model specific notes........................... 18
All model specific notes .......................................................... 18
Operating instructions- All units.................................................... 19
Operating instructions – Dual unit ................................................ 19
KVM Switching ....................................................................... 19
Private mode (Dual models only) ............................................ 19
Reset...................................................................................... 20
Null mouse command............................................................. 20
Troubleshooting........................................................................... 21
Service Information...................................................................... 24
Maintenance and Repair......................................................... 24
Technical Support................................................................... 24
Safety.......................................................................................... 25
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Figures
Figure 1. PC model........................................................................4
Figure 2. Sun model.......................................................................5
Figure 3. Serial/Audio model ..........................................................6
Figure 4. MINI model......................................................................7
Figure 5. Cable length settings.....................................................12
Figure 6. PC cabling.....................................................................13
Figure 7. Sun cabling ...................................................................13
Figure 8. Serial/Audio model ........................................................14
Figure 9. MINI cabling ..................................................................14
Figure 10. Rose switch cabling.....................................................15
Tables
Table 1. User settings (PC/SUN models)......................................17
Table 2. User settings (PC-Serial/Audio model) ............................17
Table 3. Private mode commands ................................................19
Table 4. Out-of sync mouse commands .......................................20
Table 5. Null mouse command.....................................................20
Appendices
Appendix A. General specifications ..............................................27
Appendix A1. Serial option specifications .....................................28
Appendix A2. Audio option specifications .....................................28
Appendix B. UTP/STP connection................................................28
Appendix C. Parts and cables ......................................................29
Appendix D. Firmware updates ....................................................29
Appendix E. Rack mount instructions ...........................................30
Appendix F. Rack mount illustration .............................................30
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INTRODUCTION
Disclaimer
While every precaution has been taken in the preparation of this
manual, the manufacturer assumes no responsibility for errors or
omissions. Neither does the manufacturer assume any liability for
damages resulting from the use of the information contained herein.
The manufacturer reserves the right to change the specifications,
functions, or circuitry of the product without notice.
The manufacturer cannot accept liability for damages due to misuse
of the product or other circumstances outside the manufacturer’s
control. The manufacturer will not be responsible for any loss,
damage, or injury arising directly or indirectly from the use of this
product.
System introduction
â
Thank you for choosing the Rose Electronics CrystalViewä KVM
station extender. The CrystalView is the result of Rose Electronics
commitment to providing state-of-the-art solutions for today’s
demanding workplace. The CrystalView has proven to be a
valuable investment for any business, big or small, that has a need
to access CPUs from Remote locations.
The CrystalView is available in four models, the PC, SUN, MINI and
the PC-Serial/Audio model. All models are available in a single or
dual version. The dual version allows an additional KVM station to
be connected to the Local Unit.
The CrystalView system consists of two Units, a Local Unit and a
Remote Unit. The Local Unit connects to your CPU or a Rose
switch and the Remote Unit connects to a keyboard, video monitor
and mouse or KVM station. The Local and Remote Units are
connected together with industry standard CAT-5 shielded or
unshielded, solid core twisted-pair cable terminated with RJ45
connectors. The PC, SUN, and PC-Serial/Audio models can extend
the distance from the CPU with up to 1,000 feet of CAT-5 cable.
The MINI model has a distance of 150 feet. CAT-5 cable can be
ordered from Rose Electronics in 25-1,000 foot lengths.
Using the CrystalView to remotely access your computer has
several applications that make it convenient for the users. You can
locate your computers in a secure area and access them from other
unsecured areas. Computers used in hazardous industrial
environments can be accessed remotely, keeping the users safe
and unexposed to any hazards.
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Features
n
Extend a KVM station from a CPU using a single CAT-5 twisted
pair, solid core cable. (Up to 1,000 feet for the PC, SUN, PC-
Serial/Audio models, 150 feet for the MINI model.)
Supports PC and SUN Systems.
Supports PS/2 keyboard/mouse and all PC video formats.
Video resolutions (PC, SUN, PC-Serial/Audio models) up to
1024 x 768 at 1,000 feet, 1280 x 1024 at 300 feet, (MINI model)
1024 x 768 at 150 feet.
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Video brightness and sharpness controls on the Remote Unit
adjust brightness and clarity on the PC, SUN, and PC-Serial/
Audio models.
The CrystalView uses a microprocessor to emulate the
keyboard and mouse for plug and play operation. The keyboard
and mouse on the Remote Unit do not have to be connected for
the PC to boot; only the Local Unit must be connected to the
PC.
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Compatible with Rose Electronics family of KVM switches such
as ServeView, UltraView and UltraMatrix.
Compatible with Windows, Windows NT, OS/2, Unix, Linux and
other operating systems.
Fully automatic KVM sharing on a first-come first-serve basis
using the Dual model.
On a Dual Unit, computers video is displayed on both KVM
stations monitors except in the private mode.
Local KVM station can inhibit the Remote KVM station
(PC/PC-MINI Dual Model).
Local or Remote KVM station can inhibit the other KVM station
(SUN / PC-Serial/Audio Model).
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Bi-directional serial and stereo audio options (PC-Serial/Audio
Model).
Stereo audio can be transmitted in either direction across the
CAT-5 link simultaneously (PC-Serial/Audio Model).
Many serial devices like a Touchscreen can plug directly into
the Remote Unit (PC-Serial/Audio Model).
Rack mount kits available in 19”, 23” and 24” sizes (excluding
the MINI model).
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Compatibility
Computers
Monitors
PCs with standard keyboards and PS/2 mice,
286, 386, 486, Pentium, etc.
VGA, Super VGA, XGA, RGB
(Sync-on-green)
Keyboards
CrystalView is compatible with most types of
keyboard.
Some XT/AT auto-sensing keyboards may
not be compatible.
Mouse
PS/2, (2 or 3-button)
Microsoft IntelliMouse
Serial
Serial Devices
Touchscreens, Graphic Tablets,
(Serial/Audio model Serial printers/plotters, Computer terminals
only)
Serial mice, Other standard asynchronous
serial devices.
Audio Devices
Compatible sound cards
(Serial/Audio model Amplified or non-amplified microphone
only)
Amplified computer stereo speakers
Other audio devices that transmit/receive
signals less than 5 volts peak-to-peak.
Package contents
The package contents consists of the following:
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The CrystalView Local and Remote Units
HD15FF gender changer (Included: installed on the Local Unit)
Power adapter for Remote Unit. (Auto-switching transformer)
Installation and operations manual.
CPU, serial, audio and CAT-5 cables are usually ordered
separately. If the package contents are not correct, contact Rose
Electronics or your reseller, so the problem can be quickly resolved.
Rose Electronics web site
CrystalView and other products that are designed for data center
applications, classroom environments and other applications.
About this manual
This manual covers the installation and operation of the CrystalView
PC, SUN, PC-Serial/Audio, and the MINI models.
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MODELS
CrystalView PC-model
Remote Unit
Local Single Unit
Remote Unit
Local Dual Unit
Figure 1. PC model
Connectors:
Remote Unit
§ RJ45 – CAT-5 cable connection.
§ HD15F – KVM stations video monitor connection.
§ (2) MiniDin-6 – KVM stations keyboard and mouse connection.
§ 9V power input jack.
Local Single Unit
§ RJ45 – CAT-5 cable connection.
§ HD15M – CPU video connection.
§ (2) MiniDin-6 – CPU keyboard and mouse connections.
Local Dual Unit
§ RJ45 – CAT-5 cable connection.
§ HD15M – CPU video connection.
§ HD15F – KVM stations video monitor connection.
§ (4) MiniDin-6 - CPU keyboard and mouse connections /
KVM keyboard and mouse connections.
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CrystalView SUN model
Remote Unit
Local Single Unit
Remote Unit
Local Dual Unit
Figure 2. Sun model
Connectors:
Remote Unit
§ RJ45 – CAT-5 cable connection.
§ HD15F – KVM stations video monitor connection.
§ MiniDin-8 – KVM stations keyboard connection.
§ 9V power input jack.
Local Single Unit
§ RJ45 – CAT-5 cable connection.
§ HD15M – CPU video connection.
§ MiniDin-8 – CPU keyboard connection.
Local Dual Unit
§ RJ45 – CAT-5 cable connection.
§ HD15F – KVM stations video Monitor connection.
§ HD15M – CPU video connection.
§
(2) MiniDin-8 - CPU keyboard connection /
KVM keyboard connection.
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CrystalView PC-Serial/Audio model
Remote Unit
Local Single Unit
Remote Unit
Local Dual Unit
Figure 3. Serial/Audio model
Connectors:
Remote Unit
§ RJ45 – CAT-5 cable connection.
§ HD15F – KVM stations video monitor connection.
§ (2) MiniDin-6 – KVM stations keyboard and mouse connection.
§ (2) 3.5mm stereo audio jacks.
§ DB9M serial cable connection.
§ 9V power input jack.
Local Single Unit
§ RJ45 – CAT-5 cable connection.
§ HD15M – CPU video connection.
§ (2) MiniDin-6 – CPU keyboard and mouse connections.
§ (2) 3.5mm stereo audio jacks.
§ DB9F serial cable connection.
Local Dual Unit
§ RJ45 – CAT-5 cable connection.
§ HD15M – CPU video connection.
§ HD15F – KVM stations video monitor connection.
§ (4) MiniDin-6 - CPU keyboard and mouse connections /
KVM keyboard and mouse connections.
§ (2) 3.5mm stereo audio jacks.
§ DB9F serial cable connection.
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CrystalView MINI model
Remote Unit
Local Single Unit
Remote Unit
Local Dual Unit
Figure 4. MINI model
Connectors:
Remote Unit
§ RJ45 – CAT-5 cable connection. (Rear)
§ HD15F – KVM stations video monitor connection.
§ (2) MiniDin-6 – KVM stations keyboard and mouse connection.
§ 9V power input jack. (Rear)
Local Single Unit
§ RJ45 – CAT-5 cable connection. (Rear)
§ DB25F – CPU cable connection.
Local Dual Unit
§ RJ45 – CAT-5 cable connection. (Rear)
§ DB25F – CPU cable connection.
§ HD15F – KVM stations video monitor connection.
§ (2) MiniDin-6 - KVM keyboard and mouse connections.
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CABLES
CrystalView cables
CrystalView Local Unit to CPU cable
CPU cables connect from the Local Unit to a CPUs keyboard, video
monitor and mouse ports. The PC and PC-Serial/Audio models use
a male-to-male cable configured on both ends with an HD15M VGA
connector and a two MiniDin-6 connectors for the PS/2 keyboard
and mouse. (Rose Electronics part number CAB-CXV66MMnnn).
The CrystalView MINI model uses a CPU cable with a DB25
connector on one end and an HD15M VGA connector and two
MiniDin-6 connectors for the keyboard and mouse.
(Rose Electronics cable part number CAB-CX0606Cnnn).
The CrystalView SUN model uses a CPU cable with an HD15M and
a MiniDin-8 connector for the keyboard.
(Rose Electronics cable part number CAB-C1VS8MMnnn)
Max Local unit to CPU cable length is 20 feet using standard
cabling. Using coax cabling, this distance can be extended, but care
should be taken because the Local units power is obtained from the
connected CPUs keyboard port.
CrystalView Remote Unit to KVM station cable
The keyboard, video monitor, and mouse cables on a KVM station
can connect directly to the CrystalView Remote or Dual Local Units
connectors if they are a HD15 Video connector and PS/2, MiniDin-6
Keyboard and Mouse connectors.
CrystalView to Rose switch cable
To connect a CrystalView Local Unit to a Rose switch such as a
ServeView, UltraMatrix or UltraView, use Rose cable part number
CAB-CX0606Cnnn.
Local Unit to Remote Unit cable
The Local Unit is connected to the Remote Unit with up to 1,000 feet
of standard CAT-5 UTP/STP “solid core” cable terminated with RJ45
connectors, 150 feet on the MINI model. Connect this cable to the
Local and Remote Unit. Rose Electronics cable part number CAB-
08UTPnnn.
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The CrystalView has been tested with all major makes of CAT-5
cables, including BICC-VEROÒ, MohawkÒ and AT&TÒ. CrystalView
has also been tested on CAT-3 cable and on pairs within a 25-pair
UTP trunk cable.
The video performance will vary with different cable types. For the
best performance and video quality, Rose Electronics recommends
that only CAT-5 “Solid Core” cable be used.
Serial cable
To connect the Local Unit to the CPUs DB9 serial port, use a
standard DB9MF serial 1:1 (DTE-DCE) cable. The Remote Units
“SERIAL” port is wired as DTE (the same as the CPUs serial port).
To connect a serial printer or other DTE devices to the Remote Unit,
you will need a Null-modem (crossover) cable between the Remote
Unit and the printer. Select Xon/Xoff software flow control on the
printer and PC.
Audio cable
CrystalView models with the audio option are configured with two
3.5mm stereo audio jacks on both the Local and Remote Unit.
Standard 3.5mm stereo audio cables are used to connect between
the Local Units “LINE IN” connector and a sound card’s “LINE OUT”
connector. The Remote Units “LINE OUT” connects to a pair of
computer speakers.
(Rose Electronics cable part number CAB-SPMMnn).
Maximum audio cable length is 6 feet.
Power adapter
The power adapter
used with the
CrystalView is a
110V/220V to 9V DC
regulated adapter.
Use only the power
adapter furnished with
the CrystalView
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INSTALLATION
Installation
Please refer to the safety section first before proceeding with any
installation or configuration of the CrystalView.
Installation of the CrystalView consists of four easy steps.
1. Setting the cable length jumpers/switch (if needed).
2. Connecting the cables to the equipment.
3. Applying power.
4. Adjust the video compensation (if needed).
For systems that only require running Video through the
CrystalView, (for viewing purposes only) and no keyboard or mouse
is needed, supplemental power must be supplied to the Local Unit.
The Local Unit gets its power from the keyboard port of the CPU.
Rose Electronics can supply a power transformer that connects to
the Local Units keyboard port to provide this power. This power
transformer (P/N KIT-KBPWR) can be ordered from Rose
Electronics.
When installing the CrystalView, locate it as close as possible to the
CPU. Keep the CPU and KVM cables are as short as possible but
still give some freedom of movement. Using shorter cables keeps
the video noise to a minimum and reduces installation costs. You
can mount the CrystalView in a CPU rack with the optional rack
mount kit. When mounting the CrystalView in a rack, follow the
instructions in Appendix F and Appendix G and assure that the
operating temperature of the Local and Remote Units do not exceed
the maximum ratings. Provide adequate air circulation to assure that
the maximum operating temperature is not exceeded. The MINI
model is not rack mountable.
Wherever the CrystalViews Local and Remote Units are located,
they should be on a secure surface and free from obstructions and
objects that may cause damage to the units.
When installing the CrystalView, only perform the installation steps
that apply to your model.
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Step 1 – Setting the cable length jumpers/switch
(PC, SUN, PC-Serial/Audio models. See Figure 5.)
There are three jumpers labeled JP3, JP4, and JP5, located on the
Remote Units PCB. These three jumpers set the correct level of
video equalization for different cable lengths. Jumpers JP3, JP4,
and JP5 are all factory set to a default of 0 – 300 feet. For cable
lengths less than 300 feet, no jumper setting changes should be
needed.
For cable lengths over 300 feet these jumpers may need to be set to
compensate for the longer cable length. To set these jumpers, first
carefully remove the Remote Units case by unscrewing the two side
screws and the top screw and lift off the top case exposing the
CrystalViews PCB. Orient the PCB with the cable connections
away from you and the front panel towards you. Set jumpers JP3,
JP4, and JP5 depending on the CAT-5 cable length between the
Remote Unit and the Local Unit as show in Figure 5.
If you are unsure about opening the case and setting the jumpers,
please consult technical support at Rose Electronics.
TIP: If you are using a CAT-5 cable that is close to the top end of
the cable length range and a video resolution of 1024 x 768 or
higher, you may achieve better video quality by selecting the jumper
settings for the next higher cable length range. For example, if your
CAT-5 cable length is 250 feet, you might achieve better video
quality if you set jumpers JP3, JP4, and JP5 to the 301 – 600
setting.
(PC-Serial/Audio model only. See Figure 5.)
If you are using a non-powered microphone on the Remote Unit,
install the “MIC” jumper on the daughterboard. This provides
additional amplification.
DO NOT INSTALL THE “MIC” JUMPER IF USING A
POWERED MICROPHONE.
(MINI model See Figure 5.)
The CrystalView MINI model has two Dipswitches located on the
bottom of the Remote Unit. Set Dipswitch 1 according to the CAT-5
cable length used between the Local Unit and the Remote Unit.
Maximum cable length for the CrystalView MINI is 150 feet. For
normal scroll lock key operation set Dipswitch 2 to “ON”.
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PC / SUN / Serial/Audio
MINI
TWISTED PAIR
LINK
POWER
MOUSE KBD
VIDEO
IN
SERIAL
PORT
OUT
MIC
Jumper
DAUGHTERBOARD
SW1
JP3
JP4
JP5
DIP SWITCH 1
DAUGHTER BOARD ON SERIAL/AUDIO MODELS ONLY
Cable
length
Switch 1
Setting
Cable length
Jumper Setting
0-300 feet
0-75 feet
OFF
ON
JP3
JP3
JP3
JP4
JP4
JP4
JP5
JP5
JP5
301-600 feet
76-150 feet
N/A
601-1,000 feet
N/A
Figure 5. Cable length settings
Step 2 – Connecting cables
(See the cable section and Appendix C for cable part number)
Local / Remote unit cabling
Power down your PC and connect the appropriate CPU cable to the
CPUs keyboard, video monitor, and mouse ports and to the Local
Units keyboard, video monitor, and mouse ports. If the Local Unit is
a Dual model, make sure you connect the cables to the connectors
marked “TO PC”. On a Dual model, you can connect a second
KVM station to the Local Unit and access the CPU independently
from the Local or Remote Unit but not simultaneously. A lockout
feature inhibits the “not-in-use” Unit.
Figures 6-9 show the connections for each model.
Figure 10 shows the connections to a Rose switch.
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Connect the appropriate CPU cable to the keyboard, video monitor
and mouse ports on the CPU and to the corresponding ports on the
Local Unit. Connect the KVM stations keyboard, video monitor, and
mouse cables to the corresponding connectors on the Remote
Unit.
UP TO 1,000’ CAT – 5 CABLE
LOCAL
REMOTE
CPU
CABLE
KVM STATION
Figure 6. PC cabling
Connect the appropriate CPU cable to the keyboard and video
monitor ports on the CPU and to the Local Units keyboard and
video monitor connectors. Connect the KVM stations keyboard,
and video monitor cables to the corresponding connectors on the
Remote Unit.
UP TO 1,000’ CAT – 5 CABLE
LOCAL
REMOTE
CPU
CABLE
KVM STATION
Figure 7. Sun cabling
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Connect the appropriate CPU cable to the keyboard, video
monitor and mouse ports on the CPU and to the corresponding
ports on the Local Unit. Connect the audio cables from the CPUs
sound card’s “LINE OUT” to the Local Units “LINE IN” connector
and the CPUs sound card’s “MIC” input to the Local Units
“LINE/MIC OUT”. Connect the keyboard, video monitor and
mouse cables to the corresponding connectors on the Remote
Unit. Connect a serial device to the “SERIAL” connector.
Connect a microphone to the “LINE/MIC IN” connector and a pair
of stereo speakers to the “LINE OUT” connector
UP TO 1,000’ CAT – 5 CABLE
LOCAL
REMOTE
CPU
CABLE
SERIAL MIC SPEAKERS
DEVICE
KVM STATION
Figure 8. Serial/Audio model cabling
Connect the appropriate CPU cable to the keyboard, video
monitor and mouse ports on the CPU. Connect the other end of
the CPU cable to the Local Units DB25 connector. Connect the
KVM stations keyboard, video monitor and mouse cables to the
corresponding connectors on the Remote Unit.
UP TO 150’
CAT – 5 CABLE
LOCAL
REMOTE
KVM STATION
Figure 9. MINI cabling
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Local unit to Remote unit cabling
(PC, SUN, PC-Serial/Audio Models)
Connect up to 1,000 feet of CAT-5 “solid core” cable from the Local
Units “Twisted Pair Link” RJ45 connector to the Remote Units
“Twisted Pair Link” RJ45 connector. (See Figures 6, 7, or 8)
(MINI Model)
Connect up to 150 feet of CAT-5 “solid core” cable for the MINI
model from the Local Units “Link” RJ45 connector to the Remote
Units “Link” RJ45 connector on rear panel. (See Figure 9)
Connecting to a Rose switch
In this example, the Local CrystalView is connected to a Rose
switch and the Rose switch connects to several CPUs. All the
CPUs connected to the Rose switch can be accessed from the
Remote KVM station. All CrystalView models can be interfaced to a
Rose switch. See the Rose switch manual for access commands.
UP TO 1,000’ CAT – 5 CABLE
ROSE SWITCH
Figure 10. Rose switch cabling
Step 3 – Applying power
(All models)
Plug in the power adapter to a 110/220-volt source and to the power
connector on the Remote Unit. Only use the power adapter
provided with the CrystalView. Boot up the connected CPU and
wait for it to completely boot-up. The Local Units power is supplied
from the CPUs keyboard port. The video image quality may be poor
at this point on the PC, SUN, and PC-Serial/Audio models, final
adjustments for these models are performed in step 4.
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Step 4 – Adjusting the video compensation
(PC, SUN, PC-Serial/Audio models only)
(No video compensation is required for the MINI model)
Video compensation adjustments should only be needed if your
CAT-5 cable length exceeds 300 feet. Make sure the Bright and
Sharp controls on the Remote Unit are fully counterclockwise. (no
compensation). Make sure that JP1, JP2, and JP3 are set properly.
Start an application, (preferably a windows application), and look at
the right edge of a large horizontal object such as a title bar. If there
is black smearing on this edge, the video is under compensated.
Rotate the Sharp control on the Remote Unit clockwise until the
smearing disappears and the edge starts to become very bright. At
this point, the video is overcompensated. Rotate the Sharp control
counterclockwise until the edge has no smearing or over brightness.
The video compensation is now adjusted correctly for the cable
length used in your system.
The Bright control adjusts the brightness of the overall picture.
Adjust the Bright control on the Remote Unit to suit your needs. The
Sharp control may have to be slightly readjusted after adjusting the
Bright control.
Note: The CrystalView video compensation system is designed to
produce very good quality video on short to medium length cables
and acceptable quality video over cable lengths greater than 500
feet.
In some installations the location of the CPU and the location of the
CrystalView Local Unit requires a greater distance than the system
is designed for. This extra cable length from the keyboard port on
the CPU to the Local Units keyboard connector can cause a power
loss. Since the Local Unit gets its power from the keyboard port of
the CPU, this loss may be enough to effect its operation. This also
may occur when using a wireless keyboard. To correct a decrease
in power, a supplemental power adapter may be required on the
Local Unit keyboard connector. (See Appendix C. Parts and cables)
If you are connecting a Laptop computer to the Local Unit, it is
highly recommended that a power adapter be used to supplement
the Local Units power. Operating the laptop exclusively on battery
power alone is not recommended.
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User selectable settings
(PC and SUN models)
Dipswitch SW1 on the Remote Units PCB has four switches that
allow you to change settings from their factory set values. SW1
settings only apply to the CrystalView Dual model. If your model is
a Single version, switches 1-4 should all be set to the factory
settings.
(Factory settings are in BOLD.)
Switch
Function
Privacy mode
Lockout time
Left (OFF)
Enabled
Right (ON)
Disables
1
2
3
4
15 sec.
2 sec.
Activation method
Scroll lock key
Kbd. or mouse
Keyboard
Normal keyboard Commands to
function CrystalView
Table 1. User settings (PC/SUN models)
Note: Switch #1 on, remote monitor will not blank in Private mode
(PC-Serial/Audio model)
The CrystalView models with the Serial/Audio option have Dipswitch
SW1 switches 1, 3, and 4 inoperable. Dipswitch 2 sets either the
right or left control key to be the key to initiate commands to the
CrystalView. (Press and release the control key, then enter the
command to send to the CrystalView.) See Figure 5 for SW1 setting
and location.
Factory settings are in BOLD
Switch Function
Left (OFF)
Right (ON)
1
2
3
4
N/A
N/A
N/A
Command key Right control key Left control key
N/A
N/A
N/A
N/A
N/A
N/A
Table 2. User settings (PC-Serial/Audio model)
(MINI model)
For normal scroll lock key operation set Dipswitch #2 on the bottom
of the Remote Unit to “ON” (default = “Off”).
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Dual, PC - Serial/Audio model specific notes
n
Right control key = key to send commands to the CrystalView,
changeable by SW1, position 2.
n
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Console lockout period is fixed at 2 seconds.
Console switching is by pressing any key on the keyboard or by
any mouse movement. The first keyboard entry or mouse
movement is ignored.
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Monitor will always be blanked during private mode.
All audio transmission is stopped in private mode.
The serial link is always active regardless of mode.
All model specific notes
The Hub's LED will be steadily lit if the port is powered. The LED
will flash if it is communicating with a Remote Unit. The LED will
stop flashing if the remote unit is disconnected, powered down, or at
any time local access to the unit is active (dual access models only).
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OPERATING INSTRUCTIONS
Operating instructions- All units
Once the Remote and Local Units are connected and configured,
the Remote KVM station’s keyboard, video monitor and mouse will
function as if it were directly connected to the CPU. All applications,
upgrades and PC configurations can be performed normally. If you
reconnect a keyboard or mouse or if the keyboard or mouse ever
locks up, see Table 4 and Table 5 for re-initialization instructions.
Operating instructions – Dual unit
KVM Switching
The CrystalView “Dual” version allows for an additional KVM station
to be connected to the Local Unit. The CPU can be operated from
the Remote or Local KVM station but not simultaneously. The Local
Unit is active during boot-up. To activate the Remote KVM station,
simply press any key on the Remote KVM stations keyboard or
move the mouse. To activate the Local KVM station, press any key
on the Local KVM station’s keyboard or move its mouse.
A lockout feature disables activity from a KVM station until the “In
Use” KVM stations keyboard or mouse are inactive for more than 2
seconds. After 2 seconds of inactivity, pressing any key on the “Not
in Use” KVMs keyboard or moving the mouse will activate that KVM
station and lockout the other KVM station. On the PC and SUN
models, changing SW1 switch 2 to the left position can change the
time interval of 2 seconds to 15 seconds. The 2-second time interval
is not changeable on the Serial/Audio and MINI models.
Private mode (Dual models only)
The private mode feature will disable the keyboard and mouse and
blank the video monitor on the Remote or Local Unit. To enter the
private mode, execute the command for your model as shown.
Model
PC/MINI
PC/MINI
SUN
Unit
Command
Remote N/A
Local
Scroll Lock
Remote Left Control + Scroll Lock
SUN
Local
Left Control + Scroll Lock
PC-Serial/Audio Remote Scroll Lock
PC-Serial/Audio Local Scroll Lock
Table 3. Private mode commands
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Reset
This feature allows you to reset the mouse if it ever locks up or is
unplugged without having to boot the system. To reset the mouse,
perform the commands for your model as shown in Table 4. If the
mouse is still erratic after issuing the reset command, issue a Null
Mouse command.
MODEL
PC/MINI
PC/MINI
SUN
UNIT
COMMAND
Remote
Press Scroll Lock
Local Dual Press Scroll Lock twice
Remote Right Shift + Scroll Lock
Local Dual Right Shift + Scroll Lock
Num Pad Up (á) arrow (#8)
SUN
PC-Serial/Audio Remote
PC-Serial/Audio Local Dual Num Pad Up (á) arrow (#8)
Table 4. Out-of sync mouse commands
Null mouse command
The “Null mouse” command will recover an out-of-sync mouse
without having to boot the system. If the mouse gets out of sync,
issue the command as shown in Table 6. Issuing the “Null mouse”
command sends a single byte to the PS/2 mouse port.
Model
Unit
Command
PC/MINI
Remote
Hold left and right mouse buttons
down then press Scroll Lock
PC/MINI
Local Dual Hold left and right mouse buttons
down, then press Scroll Lock
SUN
SUN
Remote
Local Dual N/A
Num Pad Left arrow (ß) key (#4)
N/A
PC-Serial/Audio Remote
PC-Serial/Audio Local Dual Num Pad Left arrow (ß) key (#4)
Table 5. Null mouse command
If the mouse is still not in sync, perform the null mouse command
again. You may have to issue this command up to 3 times to get
the mouse in sync. This null mouse command is a method of
synchronizing the mouse without having to re-boot your system.
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TROUBLESHOOTING
Troubleshooting
The troubleshooting section is used as a guide to understanding the
capabilities of the CrystalView and for general troubleshooting. If
you have any problems or questions concerning the installation,
operation or usage of the CrystalView that is not covered in this
manual, please contact Rose Electronics for technical support.
PC boots with no error messages but keyboard does not work.
n
Cable is loose; re-seat keyboard cable at the CPU and the
Local CrystalView Unit reset the keyboard and mouse.
Keyboard and mouse cables reversed.
Try a different model of keyboard. If the new keyboard works,
the original one may not be compatible. Some older auto-
sensing keyboards may not work with this product.
n
n
Wrong or missing characters from those typed.
n
n
The keyboard may be in the wrong mode. Reset the keyboard.
Power down and reboot the system.
PC always comes up with a keyboard error message at boot.
n
If the system appears to work fine after pressing F1 or ESC,
adjust your BIOS setup so that the PC does not test the
keyboard.
Connecting a keyboard to the Unit affects video.
n
Change to a newer keyboard. Some older model keyboards
require a current higher than that supplied by the CrystalView.
Install a supplemental power supply to the keyboard connector
on the Local Unit. See Appendix C for part number.
n
PS/2 cursor appears on the screen, but mouse doesn’t work.
n
n
Reset the mouse. (See Table 4)
Cable is loose, re-seat the mouse cable and reset the mouse.
Keyboard and mouse cables reversed.
Try a different model of mouse.
n
n
Power off and on the Remote Unit
Mouse movement is erratic.
n
n
n
Reset the keyboard and mouse. (See Table 4)
Issue a Null Mouse Command (up to 3 times), (See Table 5)
Reload the application and/or reboot the PC. If this problem
persists call Rose Electronics technical support.
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System does not detect PS/2 mouse or application cannot find
mouse.
n
n
Keyboard and mouse cables reversed on the Local Unit.
Cable is loose, re-seat mouse cable on the CPU and the Local
Unit.
n
n
Ensure that the keyboard cable to the Local Unit is connected to
provide adequate power to the Local Unit.
Reboot PC.
Keyboard and Mouse have locked up.
n
n
n
Reset the keyboard and mouse. (See Table 4)
Reset PC and the Remote Unit.
Check power to the Remote Unit.
Video picture is not sharp or is smeared.
n
n
Video compensation is incorrectly set. See installation section.
The UTP/STP interconnection cable is wired incorrectly.
See the UTP/STP connection cable wiring section.
n
Check that the UTP/STP cable is solid and not a stranded cable
and all connectors and patch cables are correct.
Each character separates into overlapping red, green and blue
pixels.
n
n
n
n
Check that the UTP/STP cable is solid, not stranded.
Check patch panels for poor or incorrect connections.
Check the compensation jumper settings.
The UTP/STP interconnection cable is wired incorrectly. See
the UTP/STP connection cable wiring section.
Monitor occasionally looses sync causing it to go blank for a
few seconds.
n
This occurs if your electrical power system is very noisy,
particularly the ground. Do not run the interconnection cables
near power line
Only video is required, but no picture appears.
n
The probable cause is that the Local Unit is not powered on.
The Local Unit obtains its power from the CPUs keyboard port.
A keyboard cable must be connected from the Local Unit to the
CPU even if no keyboard is required. A supplementary power
supply can be obtained that connects to the Local Units
keyboard connector.
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Picture on monitor is black and white, not color.
n
The video cable was not attached to the PC when it was
booted. Reboot the PC.
A constant vertical wobble appears down the screen.
n
The CAT-5 cable connecting the Local and Remote Units could
be located too close to a strong power source. Reroute the
cabling if possible.
n
If interference is from strong signals from a nearby broadcast
transmitter, a beat pattern will appear. Change the vertical
refresh rate on the monitor slightly, such as from 60Hz to 70Hz.
Microsoft Windows or NT will only boot into low-resolution
graphics mode.
n
If your graphics card supports VESA DDC (Display Data
Channel), configure the graphics driver by explicitly indicating
which make and model of monitor you have rather than by using
DDC.
No sound at the Remote Units speakers or headphones.
n
n
n
Audio cable loose or defective.
Audio cable in the wrong connector.
Sound card “Line Out” muted.
No sound at the CPUs speakers when using a Microphone on
the Remote Unit.
n
n
n
Microphone cable in wrong connector.
Sound card “MIC” input muted.
Microphone signal not amplified; increase sound card
amplification by +20db. Add “MIC” jumper on the Remote Units
daughter board to increase signal. Do not add this jumper if the
microphone is already a powered microphone.
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SERVICE
Service Information
Maintenance and Repair
This Unit does not contain any internal user-serviceable parts. In
the event a Unit needs repair or maintenance, you must first obtain
a Return Authorization (RA) number from Rose Electronics or an
authorized repair center. This Return Authorization number must
appear on the outside of the shipping container. See Limited
Warranty for more information.
When returning a Unit, it should be double-packed in the original
container or equivalent, insured and shipped to:
Rose Electronics
Attn: RA__________
10707 Stancliff Road
Houston, Texas 77099 USA
Technical Support
If you are experiencing problems, or need assistance in setting up,
configuring or operating your CrystalView, consult the appropriate
sections of this manual. If, however, you require additional
information or assistance, please contact the Rose Electronics
Technical Support Department at:
Phone: (281) 933-7673
E-Mail: [email protected]
Technical Support hours are from: 8:00 am to 6:00 pm CST (USA),
Monday through Friday.
Please report any malfunctions in the operation of this Unit or any
discrepancies in this manual to the Rose Electronics Technical
Support Department.
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SAFETY
Safety
The CrystalView KVM extender has been tested for conformance to
safety regulations and requirements, and has been certified for
international use. Like all electronic equipment, the CrystalView
should be used with care. To protect yourself from possible injury
and to minimize the risk of damage to the Unit, read and follow
these safety instructions.
n
n
Follow all instructions and warnings marked on this Unit.
Except where explained in this manual, do not attempt to
service this Unit yourself.
n
n
Do not use this Unit near water.
Assure that the placement of this Unit is on a stable surface or
rack mounted.
n
n
Provide proper ventilation and air circulation.
Keep power cord and connection cables clear of obstructions
that might cause damage to them.
n
Use only power cords, power adapter and connection cables
designed for this Unit.
n
n
n
Use only a grounded (three-wire) electrical outlet.
Use only the power adapter provided with the CrystalView.
Keep objects that might damage this Unit and liquids that may
spill, clear from this Unit. Liquids and foreign objects might
come in contact with voltage points that could create a risk of
fire or electrical shock.
n
n
Operate this Unit only when the cover is in place.
Do not use liquid or aerosol cleaners to clean this Unit. Always
unplug this Unit from its electrical outlet before cleaning.
Unplug this Unit from the electrical outlet and refer servicing to a
qualified service center if any of the following conditions occur:
n
§
§
§
The power cord or connection cables is damaged or frayed.
The Unit has been exposed to any liquids.
The Unit does not operate normally when all operating
instructions have been followed.
§
§
The Unit has been dropped or the case has been damaged.
The Unit exhibits a distinct change in performance,
indicating a need for service.
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Safety and EMC Regulatory Statements
Safety information
Documentation reference symbol. If the product is
marked with this symbol, refer to the product
documentation to get more information about the
product.
WARNING
CAUTION
A WARNING in the manual denotes a hazard that
can cause injury or death.
A CAUTION in the manual denotes a hazard that
can damage equipment.
Do not proceed beyond a WARNING or CAUTION notice until you
have understood the hazardous conditions and have taken
appropriate steps.
Grounding
These are Safety Class I products and have protective earthing
terminals. There must be an un-interruptible safety earth ground
from the main power source to the product’s input wiring terminals,
power cord, or supplied power cord set. Whenever it is likely that the
protection has been impaired, disconnect the power cord until the
ground has been restored.
Servicing
There are no user-serviceable parts inside these products. Only
service-trained personnel must perform any servicing, maintenance,
or repair.
The user may adjust only items mentioned in this manual.
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APPENDICES
Appendix A. General specifications
Video bandwidth
(-3db)
Local Unit: 150 MHz
Remote Unit: 300 MHz
Over 300 feet UTP: 95Mhz w/equalization
Maximum resolution PC models: 1280 x 1024 (Less than 300 feet)
1024 x 768 (300-1,000 feet)
MINI model:1024 x 768 @ 150 feet
SUN model:1152 x 900
Video compatibility
Video levels
SVGA, VGA, XGA, RGB
0.7V P-P
Video
compensation
PC models - 3-Stage continuously variable
MINI model - 2-Stage switchable
Video coupling
Sync type
DC
Separate/composite TTL level sync polarity is
preserved.
Keyboard
Mouse
PC/AT, PS/2
Standard PS/2 two button, Microsoft IntelliMouse,
Logitech 3-button PS/2
Console lockout
period
2-seconds (CrystalView Dual version)
Local power
Remote power
Connectors
From PC keyboard port
9V, 1,000 ma. Regulated
Video to PC – HD15M, to KVM – HD15F
Keyboard: MiniDin-6 / MiniDin-8 (SUN)
Mouse: MiniDIN-6 / MiniDIN-8 (SUN)
MINI: keyboard, video, mouse to PC: DB25M
Interconnect: CAT-5 solid UTP/STP EIA/TIA
568 cable wiring with RJ45 connectors.
32o F-113o F / 0o C-45o C / 5% to 90% RH
Temp/Humidity
Dimensions
PC / SUN / Ser/Aud.
MINI
H (Single/Remote) 1.75 in / 4.45 cm
1.0 in / 2.54 cm
1.75 in / 4.45 cm
4.5 in / 11.43 cm
3.25 in / 8.25 cm
H (Dual)
1.75 in / 4.45 cm
3.4 in / 8.64 cm
8.8 in / 22.35 cm
D
W
Weight
Single/Remote
PC / SUN / Ser/Aud. MINI
2.5 lbs / 1.13 kg
.55 lbs / .25 kg
Dual
5.0 lbs / 2.26 kg
.70 lbs / .32 kg
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Appendix A1. Serial option specifications
Baud Rate
Up to 19,200 Baud
Format Independent
Data Format
Flow Control
RTS, CTS, DTR, DSR
(Sent across link)
Local Unit Connector
DB9 Female (DCE)
DB9 Male (DTE)
Remote Unit Connector
Appendix A2. Audio option specifications
Description
Bi-directional stereo audio link
Transmission Method
Signal Level
Digitized audio (16-bit, 38.4KHz)
Line-level 5 volts peak-to-peak
47KW
Input Impedance
Connectors (Local/Remote) 2-3.5mm stereo jacks
Microphone support
Speaker support
Powered or un-powered
Powered
Appendix B. UTP/STP connection
The Local and Remote connection cable is terminated with RJ45
connectors and must be wired according to the EIA/TIA 568 industry
standard. Scheme B is required.
RJ45 8-Pin
Wire
Pair
PIN
Wire Color
1
2
3
4
5
6
7
8
White/Orange
Orange/White
White/Green
Blue/White
T2
R2
T3
R1
T1
R3
T4
R4
White/Blue
Green/White
White/Brown
Brown/White
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Appendix C. Parts and cables
Part Number
Description
CRK-1P
Single KVM station (PC)
CRK-2P
Dual KVM station (PC)
CRK-1P/SUN
Single KVM station (SUN)
Dual KVM station (SUN)
CRK-2P/SUN
CRK-1P/AUD
Single KVM station (Serial/Audio)
Dual KVM station (Serial/Audio)
Single KVM station (MINI)
Dual KVM station (MINI)
CRK-2P/AUD
CRK-M1P
CRK-M2P
CAB-08UTPnnn*
CAB-CXV66MMnnn*
CAB-CX0606Cnnn*
CAB-ZX0606Cnnn
CAB-C1VS8MMnnn*
CAB-C1VS0800Cnnn*
CAB-CXVSMMnnn*
CAB-D9MFnnn*
CAB-SPMMnnn*
CAB-13W3MVF/SW3
CAB-13W3FVM/SW3
ACC-HD15FF/SL
TFR-09D100FSUB
CAT-5 UTP cable**
Local to CPU
Local to Switch / MINI to CPU (Coax)
Local to Switch / MINI to CPU (Std)
Local Sun to Sun CPU
Local Sun to Switch
Local MINI to Switch (DB25 to DB25)
CPU to Local serial input
3.5mm stereo audio cable
HD15F to 13W3M VGA adapter
HD15M to 13W3F VGA adapter
Gender changer (Included)
110V/220V to 9VDC adapter
KIT-KBPWR-5
(Supplemental Power kit)
Kit w/ ACC-KBPWR &
TRF-05D200FSUP-3.5
RM-UM19
RM-UM23
RM-UM24
19” Rackmount kit
23” Rackmount kit
24” Rackmount kit
* nnn = length of cable in feet.
** CAT-5 cable available from 25 to 1,000 feet.
Appendix D. Firmware updates
The CrystalView firmware may be updated by changing the ROM
chip in either the Local or Remote Unit. Contact Rose Electronics
for firmware updates.
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Appendix E. Rack mount instructions
CrystalView MINI model is not rack mountable.
The optional rack mount kit includes the following items:
n
n
Two black anodized mounting brackets.
Four 6 - 32 x 3/8” flat head mounting screws.
To rack mount your CrystalView, attach the two rack mounting
brackets to your Unit with the short flange against the Unit using the
four screws provided. Do not over tighten the screws used to mount
the Unit to the mounting brackets. Use only the hardware provided,
using hardware other than that provided could cause damage to the
electronics and/or result in loss of mounting integrity. Secure the
mounting brackets to the rack using the appropriate size bolts, nuts
and lock washers.
The following guidelines should be observed when installing.
a). Do not exceed the operating temperature of 0o C to 45o C.
b). Do not block power supply vents or restrict airflow.
c). Mechanical loading of the rack should be considered to
prevent instability and possible tipping over.
d). Tighten all connectors securely and provide adequate strain
relief for all cables.
e). Provide a grounded power source to all Units. Pay special
attention to overall branch circuit load ratings before
connecting equipment to this source. Overloaded circuits are
potential fire hazards and can cause equipment failures or
poor performance.
Appendix F. Rack mount illustration
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FCC/IC STATEMENTS, EU DECLARATION OF CONFORMITY
FEDERAL COMMUNICATIONS COMMISSION
AND INDUSTRY CANADA
RADIO-FREQUENCY INTERFERENCE STATEMENTS
This equipment generates, uses and can radiate radio frequency
energy and if not installed and used properly, that is in strict
accordance with the manufacturer’s instructions may cause
interference to radio communication. It has been tested and found
to comply with the limits for a Class B digital device in accordance
with the specifications of Part 15 of FCC rules, which are designed
to provide reasonable protection against such interference when the
equipment is operated in a commercial environment. Operation of
this equipment in a residential area is likely to cause interference, in
which case the user at his own expense will be required to take
whatever measures may be necessary to correct the interference.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
This digital apparatus does not exceed the Class A limits for radio
noise emission from digital apparatus set out in the Radio
Interference Regulation of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de la
classe A prescrites dans le Règlement sur le brouillage
radioélectrique publié par Industrie Canada.
EUROPEAN UNION DECLARATION OF CONFORMITY
ACCORDING TO COUNCIL DIRECTIVE 89/336EEC & 73/23EEC
This equipment is in conformity with the
protection requirements of the following
Council Directives:
The EMC Directive 89/336/EEC
The Low Voltage Directive 73/23/EEC
The Declaration of Conformity is based upon
compliance of the product with the following
harmonized standards:
EN55022: 1994 EN61000-3-3: 1995
EN55024: 1998 EN61000-3-2: 1995
EN60950: 2000
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Manual produced by Jim Poorman
10707 Stancliff Road
Houston, Texas 77099
Phone: (281) 933-7673
Internet: WWW.ROSE.COM
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