Ricoh Printer C830DN User Guide

For details about displaying the [Printing Preferences] dialog box, see p.30 "Displaying the Printing

2. In the "Job Type:" list, select [Normal Print].

3. In the "Document Size:" list, select the size of the document to be printed.

4. In the "Orientation:" list, select [Portrait] or [Landscape] for the orientation of the

document.

5. In the "Input Tray:" list, select the paper tray that contains the paper to which you want to

print.

If you select [Auto Tray Select] in the "Input Tray:" list, the paper tray is automatically selected

according to the paper size and type specified.

6. In the "Paper Type:" list, select the type of paper that is loaded in the paper tray.

7. Select [Color] or [Black and White] in the "Color/ Black and White:" list.

Select [Color] for color printing.

Select [Black and White] for black-and-white printing.

8. To print multiple copies, specify the number of sets in the "Copies:" box.

9. Change any other print settings as necessary.

You can set convenient print functions on the [Detailed Settings] tab. For details, see "Convenient

Print Functions", Operating Instructions.

10. Click [OK].

11. Start printing from the application's [Print] dialog box.

• If [Color] is selected in the "Color/ Black and White:" list, you can print using special color outputs

suitable for color vision impaired users. To use this function, click the [Detailed Settings] tab. Click

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2. Printing

the [Print Quality] menu in the "Menu:" box, and then select [On] in the "Barrier-free Color

Management:" list.

Black and White printing precautions

Some applications may recognize grayscale or a black-and-white area of a document as a color

image. Because of this, it may be printed in four colors (CMYK) and counted on the billing counter as

such. To ensure that documents are printed in black and white, select [User Setting] in the "Settings for

Image:" list on the [Print Quality] menu, and then select [K (Black)] in the "Gray Reproduction:" list. For

details, see the printer driver Help.

Printing with Windows (PCL 5c/5e)

• The default setting is duplex printing. If you want to print on only one side, select [Off] for the

duplex setting.

• If you send a print job via USB 2.0 while the printer is in Low Power mode or Sleep mode, an error

message might appear when the print job is complete. In this case, check if the document was

printed.

1. After creating a document, open the [Printing Preferences] dialog box in the document's

native application.

For details about displaying the printing preferences screen, see p.32 "Displaying the printing

2. In the "Job Type:" list, select [Normal Print].

3. To print multiple copies, specify the number of sets in the "Copies:" box.

4. In the "Orientation:" list, select [Portrait] or [Landscape] for the orientation of the

document.

5. Select [Color] or [Black and White] in the "Color/ Black and White:" list.

Select [Color] for color printing.

Select [Black and White] for black and white printing.

6. Click the [Paper] tab.

7. In the "Document Size:" list, select the size of the document to be printed.

8. In the "Input Tray:" list, select the paper tray that contains the paper to which you want to

print.

If you select [Auto Tray Select] in the "Input Tray:" list, the paper tray is automatically selected

according to the paper size and type specified.

9. In the "Type:" list, select the type of paper that is loaded in the paper tray.

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Standard Printing

10. Change any other print settings as necessary.

You can set convenient print functions on the tabs of the printer driver. For details, see "Convenient

Print Functions", Operating Instructions.

11. Click [OK].

12. Start printing from the application's [Print] dialog box.

Printing with Mac OS X

Follow the procedure below to print using the PostScript 3 printer driver for Mac OS X.

1. After creating a document, open the printing preferences screen in the document's native

application.

preferences screen from an application"

2. In the " Paper Size:" menu, select the size of the document to be printed.

3. In the "Orientation:" menu, select the orientation of the document.

4. Select [Paper Feed] in the pop-up menu.

5. Select the paper tray that contains the paper to which you want to print.

If you select [Auto Select], the paper tray is automatically selected according to the paper size and

type specified.

6. Select [Printer Features] in the pop-up menu.

7. In the "Feature Sets:" menu, select the appropriate set of features to display the "Paper

Type:" menu.

8. In the "Paper Type:" menu, select the type of paper that is loaded in the paper tray.

9. In the "Feature Sets:" menu, select the appropriate set of features to display the "Color

Mode:" menu.

10. In the "Color Mode:" menu, select the color mode for the print job.

Select [Color] for color printing.

Select [Black and White] for black and white printing.

11. To print multiple copies, specify the number of sets in the "Copies:" box.

12. Select the [Collated] check box.

For some versions of Mac OS X, select [Paper Handling] or [Copies & Pages] in the pop-up menu,

and then select the [Collate:] check box.

13. Change any other print settings as necessary.

You can set convenient print functions in the pop-up menus of the printer driver. For details, see

"Convenient Print Functions", Operating Instructions.

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2. Printing

14. Start printing.

• For details about collate function, see "Collate", Operating Instructions.

• If the application has its own collate function, disable the function to use the collate function on this

printer.

Printing on Both Sides of Sheets

This section explains how to print on both sides of each page using the printer driver.

Types of duplex printing

You can select which way the bound pages open by specifying which edge to bind.

Orientation

Portrait

Open to Left

Open to Top

Landscape

Duplex printing precautions

• The types of paper that can be printed on both sides are as follows:

Plain (60 to 81 g/m2), Recycled, Special 1, Special 2, Special 3, Middle Thick (82 to 105

g/m2), Thick 1 (106 to 169 g/m2), Thin (52 to 59 g/m2), Color, Letterhead, Preprinted,

Bond, Cardstock

• If the document contains pages with different original sizes, page breaks may occur.

• For details about setting the duplex printing function using the PCL 6 printer driver or PostScript 3

printer driver for Windows, see "Edit", Operating Instructions.

• For details about setting the duplex printing function using the PCL 5c/5e printer driver, see

"Setup", Operating Instructions.

• For details about setting the duplex printing function using the PostScript 3 printer driver for Mac

OS X, see "Layout", Operating Instructions.

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Standard Printing

Combining Multiple Pages into Single Page

This section explains how to print multiple pages onto a single sheet. The combine printing function

allows you to economize on paper by printing multiple sheets at reduced size onto a single sheet.

Types of combine printing

This function allows you to print 2, 4, 6, 9, or 16 pages at reduced size onto a single sheet and to

specify a page ordering pattern for the combination. When combining 4 or more pages onto a

single sheet of paper, four patterns are available.

The following illustrations show example page ordering patterns for 2- and 4-page combinations.

• 2 Pages per Sheet

From Left to Right/Top to

Bottom

From Right to Left/Top to

Bottom

Orientation

Portrait

Landscape

• 4 Pages per Sheet

Right, then Down

Down, then Right

Left, then Down

Down, then Left

Combine printing precautions

• If the document contains pages with different original sizes, page breaks may occur.

• If the application you are using also has a combine function, disable it. If the application's

combine function is also enabled when the driver's combine function enabled, incorrect

printing may occur.

• By combining the combine printing and booklet printing functions, you can print multiple

pages onto a single sheet and bind them to form a booklet. For details about booklet printing,

see "Booklet Printing", Operating Instructions.

• For details about setting the combine printing function using the PCL 6 printer driver or PostScript 3

printer driver for Windows, see "Edit", Operating Instructions.

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2. Printing

• For details about setting the combine printing function using the PCL 5c/5e printer driver, see

"Setup", Operating Instructions.

• For details about setting the combine printing function using the PostScript 3 printer driver for Mac

OS X, see "Layout", Operating Instructions.

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Printing on Envelopes

Loading Envelopes

This section gives you various details about and recommendations concerning envelopes.

• Do not use window envelopes.

• Fan the envelopes before loading them to separate them and prevent the glue on them from

causing them to stick together. If fanning does not prevent them sticking together, load them one by

one. Note that some types of envelopes cannot be used with this printer.

• Misfeeds might occur depending on the length and shape of the flaps.

• Only envelopes that are at least 148 mm (5.9 inches) wide and whose flaps are open can be

loaded in the orientation.

• When loading envelopes in the orientation, load them with flaps fully open. Otherwise, they

might not feed into the printer.

• Before loading envelopes, press down on them to remove any air from inside, flatten out all four

edges. If they are bent or curled, flatten their leading edges (the edge going into the printer) by

running a pencil or ruler across them.

The method for loading envelopes varies depending on the orientation of the envelopes. Be sure to load

envelopes with the correct orientation.

Types of envelopes

Paper trays 2–5

Bypass tray

Side-opening envelopes

• Flaps: open

• Bottom side of envelopes:

toward the right of the

printer

• Bottom side of envelopes:

toward the left of the printer

• Side to be printed: face

down

• Side to be printed: face up

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2. Printing

Types of envelopes

Side-opening envelopes

Paper trays 2–5

Bypass tray

• Flaps: closed

• Bottom side of envelopes:

toward the back of the

printer

• Flaps: closed

• Bottom side of envelopes:

toward the back of the

printer

• Side to be printed: face

down

• Side to be printed: face up

You cannot load side-opening envelopes in the landscape orientation in Trays 2–4.

When loading envelopes, use both User Tools and the printer driver to select "Envelope" as the paper

type and specify the thickness of the envelopes. For details, see p.65 "Printing on Envelopes", Printer.

To print on envelopes that are loaded with their short edges against the printer body, rotate the print

image by 180 degrees using the printer driver.

Recommended envelopes

For information about recommended envelopes, contact your local dealer.

The size of envelopes that you can load depends on the tray in which you load them. For details,

see p.33 "Supported Paper for Each Input Tray".

• Load only one size and type of envelope at a time.

• The Duplex function cannot be used with envelopes.

• To achieve better output quality, it is recommended that you set the right, left, top, and bottom print

margin to at least 15 mm (0.6 inches) each.

• The output quality on envelopes may be uneven if parts of an envelope have differing thicknesses.

Print one or two envelopes to check the print quality.

• When printing onto envelopes, the print speed is slower than usual.

• Printed sheets are delivered to the internal tray even if you specified a different tray.

• Flatten out prints if they are creased or curled.

• Check that the envelopes are not damp.

• High temperature and high humidity conditions can reduce print quality and cause envelopes to

become creased.

• Depending on the environment, printing on envelopes may wrinkle them even if they are

recommended.

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Printing on Envelopes

• Certain types of envelopes might be output creased, dirtied, or misprinted. If you are printing a

solid color on an envelope, lines may appear where the overlapped edges of the envelope make it

thicker.

Printing on Envelopes with Windows (PCL 6/PostScript 3)

1. After creating a document, open the [Printing Preferences] dialog box in the document's

native application.

For details about displaying the [Printing Preferences] dialog box, see p.30 "Displaying the Printing

• Envelopes must be loaded in a specific orientation. For details, see p.65 "Loading Envelopes".

2. In the "Input Tray:" list, select the paper tray where the envelopes are loaded.

3. In the "Document Size:" list, select the envelope size.

4. In the "Paper Type:" list, select [Envelope].

5. Change any other print settings as necessary. For details, see the printer driver Help.

6. Click [OK].

7. Start printing from the application's [Print] dialog box.

• Configure the paper settings appropriately using both the printer driver and the control panel. For

details about settings using the control panel, see "Configuring envelope settings using the control

panel", Operating Instructions.

Printing on Envelopes with Windows (PCL 5c/5e)

1. After creating a document, open the [Printing Preferences] dialog box in the document's

native application.

For details about displaying the [Printing Preferences] dialog box, see p.30 "Displaying the Printing

• Envelopes must be loaded in a specific orientation. For details, see p.65 "Loading Envelopes".

2. Click the [Paper] tab.

3. In the "Input Tray:" list, select the paper tray where the envelopes are loaded.

4. In the "Document Size:" list, select the envelope size.

5. In the "Type:" list, select [Envelope].

6. Change any other print settings as necessary. For details, see the printer driver Help.

7. Click [OK].

8. Start printing from the application's [Print] dialog box.

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2. Printing

• Configure the paper settings appropriately using both the printer driver and the control panel. For

details about settings using the control panel, see "Configuring envelope settings using the control

panel", Operating Instructions.

Printing on Envelopes with Mac OS X

1. After creating a document, open the printing preferences screen in the document's native

application.

For details about displaying the printing preferences screen, see p.30 "Displaying the Printing

• Envelopes must be loaded in a specific orientation. For details, see p.65 "Loading Envelopes".

2. Clear the [Two-Sided:] check box to disable duplex printing.

3. In the " Paper Size:" menu, select the envelope size.

4. In the "Orientation:" menu, select the orientation of the envelope.

5. Select [Paper Feed] in the pop-up menu.

6. Select the paper tray where the envelopes are loaded.

7. Select [Printer Features] in the pop-up menu.

8. In the "Feature Sets:" menu, select the appropriate set of features to display the "Paper

Type:" menu.

9. In the "Paper Type:" menu, select [Envelope].

10. Change any other print settings as necessary.

11. Start printing.

• Configure the paper settings appropriately using both the printer driver and the control panel. For

details about settings using the control panel, see "Configuring envelope settings using the control

panel", Operating Instructions.

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Storing a Document

Storing a Document with Windows

1. After creating a document, open the [Printing Preferences] dialog box in the document's

native application.

For details about displaying the [Printing Preferences] dialog box, see p.30 "Displaying the Printing

For details about displaying the printing preferences screen, see p.32 "Displaying the printing

2. In the "Job Type:" list, select a job type.

• Select [Sample Print] to store the document as a Sample Print file.

• Select [Locked Print] to store the document as a Locked Print file.

• Select [Hold Print] to store the document as a Hold Print file.

• Two options are available when storing a Stored Print file:

Select [Stored Print] to store the document in the printer and print it later using the control

panel.

Select [Store and Print] to store and print the document at the same time.

3. Click [Details...].

4. Enter a User ID in the "User ID:" box.

• When storing a Locked Print file, enter a password in the "Password:" box.

• When storing a Hold Print file, specify a file name and print time as necessary.

To specify the time when the document is printed, select the [Set Print Time] check box, and

then specify the time.

• When storing a Stored Print file, specify a file name and password as necessary.

5. Click [OK].

6. Change any other print settings as necessary.

7. Click [OK].

8. Start printing from the application's [Print] dialog box.

• The printer might not print a Hold Print file at the specified time under the following conditions:

• When the specified print time is close to the time in the printer's built-in clock, printing may

start immediately.

• When the main power of the printer is turned off, printing will not start even if it is the specified

print time. To print a document whose specified time has already passed, set [Jobs Not Printed

As Machn. Was Off] to [On] on [System] under [Printer Features]. For details, see "System",

Operating Instructions.

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2. Printing

• If an error message is displayed on the control panel, printing will not start even if it is the

specified print time.

• If [Stored Print (Shared)] or [Store and Print (Shared)] is selected when a Stored Print file is stored,

the user who created the document and all users who have print privileges can print the document

using the control panel. This setting is available when User Authentication is enabled using the PCL

6 printer driver. For details, see Security Guide.

Storing a Document with Mac OS X

1. After creating a document, open the printing preferences screen in the document's native

application.

preferences screen from an application".

2. Select [Job Log] in the pop-up menu.

3. Enter the user ID in the "User ID:" box using up to eight alphanumeric characters.

4. In the "Job Type:" pop-up menu, select a job type.

• Select [Sample Print] to store the document as a Sample Print file.

• Select [Locked Print] to store the document as a Locked Print file, and then enter the password

in the "Password:" box.

Use four to eight digits for the password.

• Select [Hold Print] to store the document as a Hold Print file.

You can add a name to the document using up to 16 alphanumeric characters.

To print a document on the specified time, select the [Set Print Time] check box.

• Two options are available when storing a Stored Print file:

Select [Stored Print] to store the document in the printer and print it later using the control

panel.

Select [Store and Print] to store and print the document at the same time.

You can add a name to the document using up to 16 alphanumeric characters.

You can set a password for the document using four to eight digits.

5. Change any other print settings as necessary.

6. Start printing.

• The printer may not print a Hold Print file at the specified time under the following conditions:

• When the specified print time is close to the time in the printer's built-in clock, printing may

start immediately.

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Storing a Document

• When the main power of the printer is turned off, printing will not start even if it is the specified

print time. To print a document whose specified time has already passed, set [Jobs Not Printed

As Machn. Was Off] to [On] on [System] under [Printer Features]. For details, see "System",

Operating Instructions.

• If an error message is displayed on the control panel, printing will not start even if it is the

specified print time.

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2. Printing

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3. Troubleshooting

This chapter provides solutions to common problems and it also explains how to correct unwanted print

results.

When Indicators Are Displayed

This section describes the indicators that appear when the printer requires user attention such as

removing misfed paper, reloading paper, or performing other procedures.

Indicator

Status

: Paper Misfeed indicator

Appears when a paper misfeed occurs.

For details about removing jammed paper, see p.122

"Removing Jammed Paper".

: Load Paper indicator

: Add Toner indicator

: Add Staple indicator

Appears when paper runs out.

For details about loading paper, see p.49 "Loading Paper".

Appears when toner runs out.

For details about adding toner, see p.135 "Adding Toner".

Appears when staples run out.

For details about adding staples, see p.140 "Adding

Staples".

: Waste Toner Full indicator

Appears when the waste toner bottle is full.

For details about replacing the waste toner bottle, see p.

138 "Replacing Other Consumables".

: Empty Hole Punch Receptacle

Appears when the hole punch receptacle is full.

indicator

For details about removing punch waste, see p.133

"Removing Punch Waste".

: Service Call indicator

: Open Cover indicator

Appears when the printer is malfunctioning or requires

maintenance.

Appears when one or more covers of the printer are open.

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3. Troubleshooting

When a Panel Tone Beeps

The following table describes various beep patterns that the printer produces to alert users about printer

conditions and the meaning of each beep pattern.

Beep pattern

Single short beep

Meaning

Causes

Panel/screen input

accepted.

A control panel or screen key was

pressed.

Short, then long beep

Two long beeps

Panel/screen input rejected. An invalid key was pressed on the

control panel or screen, or the entered

password was incorrect.

Printer has warmed up.

When the power is turned on or the

printer exits Sleep mode, the printer

has fully warmed up and is ready for

use.

Five long beeps repeated

four times.

Soft alert

An error message appears on the

control panel if there is no tray for the

selected paper size or the tray is

empty.

Five short beeps repeated

five times.

Strong alert

Paper has jammed, the toner needs

replenishing, or other problems have

occurred.

• The beep alerts cannot be muted. If the printer's covers are opened and closed repeatedly within a

short space of time during an alert indicating a paper jam or insufficient toner, the beep alert might

continue, even after normal status has resumed.

• You can enable or disable beep alerts. For details about Panel Key Sound, see "General

Features", Operating Instructions.

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Checking Printer Status and Settings

Maintnc. Info

You can check the following items under [Maintnc. Info]:

• Remaining Toner

Displays the amount of remaining toner.

No Staples

Displays whether there are staples remaining or not.

Punch Receptcl Full

Displays whether the hole punch receptacle is full.

• Paper Tray

Displays the paper type and size loaded into the paper tray.

Output Tray Full

Displays whether the output tray is overloaded.

• Paper Misfeed

Displays the state of and solutions for paper misfeeds.

• Cover Open

Indicates whether one or more covers of the printer are open.

• Waste Tnr Bttl Full

Displays whether the waste toner bottle is full.

Data Storage

You can check the following items under [Data Storage]:

• HDD Remaining Mem.

Displays the amount of available hard disk memory.

• HDD File(s)

Displays the total number of jobs stored on the hard disk.

• Print Job(s)

Displays the number of jobs for "Hold Print Job(s):", "Stored Print Job(s):", "Locked Print

Job(s):", and "Sample Print Job(s):".

Machine Adres Info

You can check the following items under [Machine Adres Info]:

• Machine IPv4 Address

Displays the printer's IPv4 address.

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3. Troubleshooting

• Machine IPv6 Address

Displays the printer's IPv6 address.

1. Press the [Check Status] key.

CQT664

2. Press the [Maintnc/MacInfo] tab.

3. Press each key, and then check the contents.

4. After checking the information, press [Exit].

• [Paper Misfeed], [No Staples], [Punch Receptacle Full], [Output Tray Full], and [Cover Open]

appear on [Maintnc. Info] only when these errors occur.

• Depending on the security settings, [Machine Adres Info] might not be displayed.

• For details about how to locate and remove misfeeds, see p.122 "Removing Jammed Paper".

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When an Indicator for the [Check Status] Key Is Lit

When an Indicator for the [Check Status] Key

Is Lit

If an indicator for the [Check Status] key lights up, press the [Check Status] key to display the [Check

Status] screen. Check the status of the printer in the [Check Status] screen.

[Check Status] screen

CQT666

1. [Mac/ApliStat] tab

Indicates the status of the printer.

2. Status icons

The icons that can be displayed are described below:

: The printer function is performing a job.

: An error has occurred on the printer.

: An error has occurred in the printer function being used, or the printer function cannot be used because an

error has occurred on the printer.

3. Messages

Displays a message that indicates the status of the printer.

4. [Check]

If an error occurs, press [Check] to view details.

Pressing [Check] displays an error message or the printer screen. Check the error message displayed on the

printer screen and take the appropriate action. For details about error messages and their solutions, see p.

91 "When Messages Are Displayed".

The following table describes problems that cause the indicator to light:

Problem

Cause

Solution

Documents and reports do

not print out.

The paper output tray is full. Remove the prints from the tray.

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3. Troubleshooting

Problem

Cause

Solution

Documents and reports do

not print out.

There is no paper left.

Load paper. For details about loading

paper, see p.49 "Loading Paper".

An error has occurred.

A function that has the status Press [Check], and then check the

"Error Occurred" in the

[Check Status] screen is

defective.

displayed message and take

appropriate action. For details about

error messages and their solutions, see

p.91 "When Messages Are

Displayed".

The printer is unable to

connect to the network.

A network error has

occurred.

• Press [Check], and then check the

displayed message and take

appropriate action. For details

about error messages and their

solutions, see p.91 "When

Messages Are Displayed".

• Check that the printer is correctly

connected to the network and that

the printer is correctly set. For

details about how to connect the

network, see "Interface Settings",

Operating Instructions.

• For details about connecting to

the network, contact your

administrator.

• If the indicator is still lit even after

trying to solve the problem as

described here, contact your

service representative.

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When You Have Problems Operating the Printer

When You Have Problems Operating the

Printer

This section describes common problems and messages. If other messages appear, follow the

instructions displayed.

Problem

Cause

Solution

The lamp remains lit and the

printer does not enter Sleep

mode even though the

[Energy Saver] key was

pressed.

• The printer is

• Check if the printer is

communicating with external

equipment.

communicating with

external equipment.

• The hard disk is active.

• Wait a little longer.

The display is off.

The printer is in Low Power

mode.

Touch the display panel or press one

of the keys on the control panel to

cancel Low Power mode.

The display is off.

The printer is in Sleep Mode. Press the [Energy Saver] key or the

[Check Status] key to cancel Sleep

Mode.

Nothing happens when the

[Check Status] key or the

[Energy Saver] key is

pressed.

The power switch is turned

off.

Turn on the main power switch.

"Please wait." appears.

This message appears when Wait for a while. If the printer is not

you press the [Energy Saver] ready in five minutes, contact your

key.

service representative.

"Please wait." appears.

This message appears when

the printer is warming up.

• Wait until the message

disappears. Do not turn off the

power switch while the message is

displayed.

• If the printer is not ready in five

minutes, contact your service

representative.

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3. Troubleshooting

Problem

Cause

Solution

"Please wait." appears.

This message appears when

you change the toner

cartridge.

• Wait until the message

disappears. Do not turn off the

power switch while the message is

displayed.

• If the message does not

disappear in five minutes, contact

your service representative.

The machine unexpectedly

enters standby mode.

ECO Night Sensor is

enabled and the light sensor settings. For details about ECO Night

detected a low ambient light Sensor, see "Administrator Tools",

Change the ECO Night Sensor

level.

Operating Instructions.

"Self checking..." appears.

The printer is performing

image adjustment

operations.

The printer may perform periodic

maintenance during operations. The

frequency and duration of

maintenance depends on the humidity,

temperature, and printing factors such

as number of prints, paper size, and

paper type. Wait for the printer to be

ready.

The user code entry screen is Users are restricted by User For details about how to log in when

displayed.

Code Authentication.

User Code Authentication is enabled,

see p.23 "Logging in the Printer".

The Authentication screen

appears.

Basic Authentication,

Windows Authentication,

LDAP Authentication or

Integration Server

Enter your Login User Name and Login

Password. For details about the

Authentication screen, see p.23

"Logging in the Printer".

Authentication is set.

"Authentication has failed."

appears.

The entered Login User

Name or Login Password is

not correct.

For details about the correct Login User

Name and Login Password, see

Security Guide.

"Authentication has failed."

appears.

The printer cannot perform

authentication.

For details about authentication, see

Security Guide.

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When You Have Problems Operating the Printer

Problem

Cause

Solution

"You do not have the

privileges to use this

function." continues to be

displayed even though you

have entered a valid user

name.

The logged in user does not For details about how to set

have permission for the

selected function.

permissions, see Security Guide.

An error message remains,

even if misfed paper is

removed.

• When a misfeed

message appears, it

Remove misfed paper, and then open

and close the cover. For details about

remains until you open removing jammed paper, see p.122

and close the cover as "Removing Jammed Paper".

required.

• Paper is still jammed in

the tray.

Print images are printed on

the reverse side of the

paper.

You may have loaded the

paper incorrectly.

• Load paper into the paper tray or

tray 3 (LCT) with the print side up.

• Load paper into the Large

capacity tray (LCT), or bypass

tray with the print side down.

Misfeeds occur frequently.

The tray's side or end fences

may not be set properly.

• Remove misfed paper. For details

about removing jammed paper,

see p.122 "Removing Jammed

end fences, see p.49 "Loading

• Check that the side or end fences

are set properly. Also, check that

the side fences are locked. For

details about setting the side and

see p.122 "Removing Jammed

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3. Troubleshooting

Problem

Misfeeds occur frequently.

Cause

Solution

Paper size setting is not

correct.

• Remove misfed paper. For details

about removing jammed paper,

see p.122 "Removing Jammed

• If you load a paper size that is not

selected automatically, you must

specify the paper size with the

control panel. For details about

specifying paper size with the

control panel, see "Changing to a

Size That Is Not Automatically

Detected", Operating Instructions.

Misfeeds occur frequently.

There is a foreign object on

the finisher tray.

• Remove misfed paper. For details

about removing jammed paper,

switch on and off, see p.27 "Turning

• Do not place anything on the

finisher tray.

Cannot print in duplex

mode.

You have selected a paper

tray that does not support

duplex printing.

Change the setting for "Apply 2 sided"

in [System Settings] to enable duplex

printing for the paper tray. For details

about setting "Apply 2 sided", see

"Tray Paper Settings", Operating

Instructions.

Cannot print in duplex

mode.

You have selected a paper

type that cannot be used for type that can be used for duplex

In [Tray Paper Settings], select a paper

duplex printing.

printing. For details about the paper

types that can be used, see "Tray

Paper Settings", Operating Instructions.

"Output tray is full. Remove

paper." appears.

The output tray is full.

Remove paper from the output tray to

resume printing. If paper is to be output

to the finisher shift tray, press the

[Suspend] key to suspend printing and

prevent paper from falling off the tray,

and then remove the paper. Press

[Continue] on the display panel to

resume printing.

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When You Have Problems Operating the Printer

Problem

Cause

Solution

"Turn main Power Switch off" The printer does not shut

Turn off the main power switch. Wait

for ten seconds or more after the

appears.

down normally when the

main power switch is turned printer shuts down, and then turn it on

off and then immediately

turned on.

again.

"Shutting down... Please

wait. Main power will be

turned off automatically."

appears.

The shutdown procedure has Follow the message that appears and

begun because the main wait until the printer has shut down. Do

power switch was turned off not turn on the main power switch

while the printer was in while this message is displayed. If the

standby mode or performing main power switch has been turned on,

an operation.

follow the message that appears. For

details about turning the main power

On/Off the Power".

An error has occurred when The Address Book cannot be Wait a while, and then retry the

the Address Book is

changed from the display

panel or Web Image

Monitor.

changed while deleting the

multiple stored documents.

operation.

"Internal cooling fan is

active." appears, and the

fan is running.

Large print runs will cause

the printer's interior to heat

up, triggering the cooling

fan. The fan will

The fan will run for about 30 minutes.

The fan will emit noise, but this is

normal and the printer will be operable

while the fan is running.

automatically begin running

when the print run reaches

approximately 3,000 sheets

of A4 , or 1,500 sheets of

A3 .(Installation

environment : 10 °C 32 °C)

"Home is in use by another

function." appears.

The [Home] screen is being

edited by another function.

Wait for a while, and then try to create

the shortcut on the [Home] screen

again.

"The image data size is not

valid. See the manual for

required data." appears.

The image data size is not

valid.

For details about the file size for the

shortcut image, see "Customizing the

[Home] Screen", Operating

Instructions.

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3. Troubleshooting

Problem

Cause

Solution

"The format of the image

data is not valid." appears.

The file format of the shortcut The file format of the shortcut image to

image to be added is not

supported.

be added must be JPEG. Specify the

image again.

• Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while

performing stack printing. When using curled paper, try to flatten the paper or load the paper

upside down. Also, lay paper on a flat surface to prevent paper from curling, and do not lean it

against a wall.

• If you cannot print as you want because of paper type, paper size, or paper capacity problems,

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When the Color Registration Shifts

After moving the printer, printing on thick paper, or printing repeatedly for some time, color degradation

may occur. By performing automatic color adjustment, you can restore optimum print quality.

1. Press [Color Registration] on the [Maintenance: Image] screen.

For details about how to access the [Maintenance: Image], see "Displaying the Printer

Configuration Screens Using the Control Panel", Operating Instructions.

2. Press [Start].

Auto color registration takes about 30 seconds.

3. Press the [User Tools] key.

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3. Troubleshooting

When the Printed Color Changes

Color gradation during color printing can change slightly, depending on a number of factors. If you

print the same file repeatedly or toner was recently replaced, changes may occur in color tones. In such

cases, you can obtain optimal print results by correcting the color gradation.

• Color gradation correction is not required under normal circumstances.

• If a printer is not used for some time, changes can occur in color tones.

• If suitable results cannot be obtained after a single correction, repeat the correction several times

as needed.

• Corrections to color gradation will be applied to all user jobs.

• Use the same type of paper when printing a run of gradation corrections. If a different type of

paper is used, corrections may not be apparent.

• This feature requires the use of the supplied Color Calibration Sample Sheet.

• Corrections to color gradation are performed in the following order:

1. Print gradation correction sheet 1.

2. Adjust the parts of highlight colors.

Set the correction value.

Print the gradation correction sheet, and then check the result of the correction.

3. Print gradation correction sheet 2.

Adjust the parts of middle colors.

Set the correction value.

Print the gradation correction sheet, and then check the result of the correction.

4. Save the correction value.

Setting the Gradation Correction Value

Correct the gradation in two areas: bright areas (highlights), and medium areas (midtones). [Print Test

Pattern 1 for Calibration] is used to set the correction value for highlights, and [Print Test Pattern 2 for

Calibration] is used for mid tones.

1. Press [Color Calibration] on the [Maintenance: Image] screen.

For details about how to access the [Maintenance: Image] screen, see "Displaying the Printer

Configuration Screens Using the Control Panel", Operating Instructions.

Press [ ] to switch the screen.

2. Press [Adjust Auto Density].

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When the Printed Color Changes

3. Press [Start] to adjust Auto Density.

The confirmation message appears when complete. Press [Exit].

4. Press [Print Test Pattern 1 for Calibration] or [Print Test Pattern 2 for Calibration] to print

the selected sheet.

5. Select the color you want to adjust.

6. Press [ ] or [ ] to adjust the correction value for the selected color, and then press [OK].

Enter the value between 0 and 6.

7. Press [Print Result] to check the result by printing the calibration sheet.

8. After printing, press [Yes] to save the settings.

9. Press the [User Tools] key.

Gradation Correction Sheet

The Color Calibration Sample Sheet contains two color sample columns “sample 1” column for

adjusting highlights and “sample 2” column for adjusting midtones.

The gradation correction sheet contains “gradation correction sheet 1” for adjusting highlights and

“gradation correction sheet 2” for adjusting midtones. Gradation correction sheet 1 is used for

correction 1, and gradation correction sheet 2 is used for correction 2.

Color sample and correction values

The following explains how to view the color sample of the Color Calibration Sample Sheet and

the correction values of the gradation correction sheet.

This explanation uses setting K (black) as an example. The setting method for M (magenta) is

similar. For C/Y (cyan/yellow), the correction value is determined based on a combination of

these two colors, although panel settings are configured for each color separately.

• Hold the correction value (0 to 6) for “K” of the correction value setting sheet over the color

sample of gradation correction 1 of the Color Calibration Sample Sheet and find the

corrected color closest to that of the color sample. Then, enter the corresponding number

using the operation panel. The currently set correction value is printed in red.

BMW034S

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3. Troubleshooting

BMV254S

Reading the gradation correction sheet

The printed gradation correction sheet is read as shown below.

Comparing the gradation correction sheet and correction value of each color, K (black), M

(magenta), and C (cyan)/Y (yellow) determine the required gradation correction and configure

settings using the control panel.

BFL359S

1. K (black) correction values

Used to adjust the color printed when only black toner is used. The currently set correction value is

printed in red.

2. M (magenta) correction values

Used to adjust the color printed when only magenta toner is used. The currently set correction value is

printed in red.

3. C (cyan)/Y (yellow) correction values

Used to correct the colors printed when cyan and yellow are used. For C/Y (cyan/yellow), the

correction value is determined based on combinations of these two colors, although panel settings are

configured for each color.

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When the Printed Color Changes

4. Setting value

The value displayed is the one currently set when the gradation correction sheet is printed. This value

corresponds to the value set on the control panel.

Resetting the Gradation Correction Value to the Default Value

1. Press [Color Calibration] on the [Maintenance: Image] screen.

For details about how to access the [Maintenance: Image], see "Displaying the Printer

Configuration Screens Using the Control Panel", Operating Instructions.

Press [ ] to switch the screen.

2. Press [Reset Setting].

3. Press [OK].

The confirmation message appears when complete. Press [Exit].

4. Press the [User Tools] key.

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3. Troubleshooting

If USB Connection Fails

Problem

Cause

Solution

The printer is not

automatically recognized.

The USB cable is not

connected properly.

Disconnect the USB cable, and then

turn off the main power switch. Turn on

the main power switch again. When

the printer has fully booted up,

reconnect the USB cable.

Windows has already

Check whether the computer Open Windows' Device Manager,

configured the USB settings. has identified the printer as

an unsupported device.

and then, under [Universal Serial Bus

controllers], remove any conflicting

devices. Conflicting devices have a [!]

or [?] icon by them. Take care not to

accidentally remove required devices.

For details, see Windows Help.

The printer does not

recognize the USB

connection even when a

USB cable is inserted.

If the USB cable is

Press the [Energy Saver] key, and then

disconnect the USB cable. Press the

[Energy Saver] key again. When the

printer has returned to the ready

connected while the printer

is off, the printer might not

recognize the USB

connection.

condition, reconnect the USB cable.

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When Messages Are Displayed

This section describes the main messages that appear on the display panel and printed error logs and

reports. If other messages appear, follow their instructions.

Status Messages

Message

"Calibrating..."

Status

The printer is calibrating the color. Wait a while.

"Hex Dump Mode"

In Hex Dump mode, the printer receives data in hexadecimal format.

Press [Job Reset] to cancel Hex Dump mode.

"Initializing Unit..."

"Job suspended."

The printer is initializing. Wait a while.

Printing was temporarily suspended because [Job Operation] or the

[Suspended] key was pressed.

"Loading Toner..."

"Offline"

The printer is loading the toner. Wait a while.

The printer is offline.

"Please wait."

This message might appear for a second or two while the printer is

preparing, performing initial adjustments, or adding toner. Wait a

while.

"Printing..."

"Ready"

The printer is printing. Wait a while.

This is the default ready message. The printer is ready for use. No

action is required.

"Resetting job..."

The printer is resetting the print job. Wait until "Ready" appears on the

display panel.

"Setting change..."

"Suspended job exists."

The printer is changing settings. You cannot use the control panel while

this message is displayed. Wait a while.

Printing was temporarily stopped by SmartDeviceMonitor for Client.

You can resume printing via [My Job List] in SmartDeviceMonitor for

Client, or via the Web Image Monitor. To resume printing via Web

Image Monitor, ask your system administrator first.

"Updating certif..."

The @Remote certificate is being updated. Wait a while.

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3. Troubleshooting

Message

"Waitg. for prt.data"

Status

The printer is waiting for the next data to print. Wait a while.

Alert Messages (Displayed on the Control Panel)

• Before turning the main power switch off, see p.27 "Turning On/Off the Power".

Message

Cause

Solution

"Cannot connect with the

wireless card. Turn the main

power switch off, then check

the card."

• The wireless LAN

board was not inserted

when the printer was

turned on.

• Turn off the main power switch,

and then confirm the wireless LAN

board is inserted correctly. For

details about installing the board,

see "Installing the Interface Units",

Operating Instructions.

• The wireless LAN

board was pulled out

after the printer was

turned on.

• If the message appears again,

contact your service

representative.

• The settings are not

updated although the

unit is detected.

"Hardware Problem:

Ethernet"

An error has occurred in the Turn the main power switch off and

Ethernet interface.

then back on again. If the message

appears again, contact your service

representative.

"Hardware Problem: HDD"

An error has occurred in the

hard disk.

• Turn the main power switch off

and then back on again. If the

message appears again, contact

your service representative.

• The hard disk may have not been

installed properly if you have

installed it yourself. Check that it is

properly installed For details

about installing the unit, see

"Installing the Memory Expansion

Units", Operating Instructions.

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When Messages Are Displayed

Message

Cause

Solution

"Hardware Problem: Parallel An error has occurred in the

• Turn the main power switch off

and then confirm the IEEE 1284

interface board is inserted

correctly. For details about

installing the board, see

I/F"

IEEE 1284 interface board.

"Installing the Interface Units",

Operating Instructions.

• If the message appears again,

contact your service

representative.

"Hardware Problem: USB"

An error has occurred in the Turn the main power switch off and

USB interface.

then back on again. If the message

appears again, contact your service

representative.

"Hardware Problem:

Wireless Card"

The wireless LAN board can

be accessed, but an error

was detected.

• Turn off the main power switch,

and then confirm the wireless LAN

board is inserted correctly. For

details about installing the board,

see "Installing the Interface Units",

Operating Instructions.

• If the message appears again,

contact your service

representative.

"Out of paper in n. Load

paper of the following size

and type. To cancel the

current job, press [Job

Reset]."

The printer driver settings are Check that the printer driver settings

incorrect or the tray does not are correct, and then load paper of the

contain paper of the size

size selected in the printer driver into

selected in the printer driver. the input tray. For details about how to

change the paper size, see p.49

"Loading Paper".

("n" is a figure.)

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3. Troubleshooting

Message

Cause

Solution

"Tray setg. do not match

spcfd siz&typ. Select new

tray or use sz&typ below."

The printer driver settings are

incorrect or the tray does not

contain paper of the size or

type selected in the printer

driver.

• Check that the printer driver

settings are correct, and then load

paper of the size selected in the

printer driver into the input tray.

For details about how to load

paper, see p.49 "Loading Paper".

• Select the tray manually to

continue printing, or cancel a

print job. For details about how to

select the tray manually, or cancel

a print job, see "If an Error Occurs

with the Specified Paper Size and

Type", Operating Instructions.

"n ppr siz msmtch Select new The size of the paper in the

tray or use ppr size below." tray does not match the

Select a tray containing paper that is

the same size as the specified paper

size.

paper size specified in the

("n" is a tray name.)

printer driver.

"Problem: Printer Font Error" An error has occurred in the Contact your service representative.

font settings.

"The selected file(s)

You have tried to delete files To check your access permission for

contained file(s) without

access privileges. Only

file(s) with access privileges

will be deleted."

without the authority to do

so.

stored documents, or to delete a

document you do not have permission

to delete, see Security Guide.

"The same paper tray

cannot be set for the main

sheets and slip sheets

([Designate]). Check the

setting."

The tray selected for other

pages is the same as the one select for slip sheets is not providing

for slip sheets.

Reset the job. Be sure the tray you

paper for other pages.

"You do not have the

privileges to use this

function."

The logged in user name

does not have permission for permissions, see Security Guide.

the selected function.

For details about how to set

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When Messages Are Displayed

Messages during Direct print from a memory storage device

Message

Causes

Solutions

"Unable to access the

specified memory storage

device."

The memory device used

cannot be recognized.

For details about the recommended

memory devices for the Direct printing

function from memory storage devices,

contact your service representative. The

USB flash memory device that features

password protection or other security

features may not work normally.

"Exceeded the limit value for

total data size of the

selected files. Cannot select

more files."

• The size of the selected Files or groups of files larger than 1 GB

file exceeds 1 GB.

cannot be printed.

• The total size of the

selected files exceeds

1 GB.

• When the total size of the multiple

files that are selected exceeds 1

GB, select files separately.

• When the size of the selected file

exceeds 1 GB, print by using a

function other than the Direct

printing function from memory

storage devices.

You cannot select files of different

formats at the same time.

Alert Messages (Printed on Error Logs and Reports)

This section describes likely causes of and possible solutions for the error messages that are printed on

the error logs or reports.

Message

"84: Error"

Cause

Solution

There is no work area

available for image

processing.

• In [Printer Features], under

[System], set [Memory Usage] to

[Font Priority].

• Decrease the number of files sent

to the printer or install the optional

SDRAM module. For details about

installing SDRAM module, see

"Installing the SDRAM module",

Operating Instructions.

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3. Troubleshooting

Message

Cause

Solution

"85: Error"

The specified graphics

library is unavailable.

• Check that the data is valid.

• Decrease the number of files sent

to the printer or install the optional

SDRAM module. For details about

installing SDRAM module, see

"Installing the SDRAM module",

Operating Instructions.

"86: Error"

"91: Error"

Parameters of the control

code are invalid.

Check the print settings.

Printing was canceled by the Check that the data is valid.

auto job cancel function due

to a command error.

"92: Error"

"98: Error"

Printing was canceled

because [Job Reset] or the

[Suspended] key was

selected on the printer's

control panel.

Perform the print operation again as

necessary.

The printer could not access Turn the main power switch off and then

the hard disk correctly.

back on again. If the message appears

frequently, contact your service

representative.

"Address Book is currently in The printer currently cannot Wait a while, and then retry the

use by another function.

Authentication has failed."

perform authentication

because the Address Book

is being used by another

function.

operation.

"Auto-registration of user

information has failed."

Automatic registration of

information for LDAP

Authentication or Windows

Authentication failed

because the Address Book

is full.

For details about automatic registration

of user information, see Security Guide.

"Classification Code is

incorrect."

The classification code has

not been entered, or the

classification code has been

entered incorrectly.

Enter the correct classification code.

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When Messages Are Displayed

Message

Cause

Solution

"Classification Code is

incorrect."

The classification code is not Select Optional for the classification

supported by the printer

driver.

code. For details about how to specify

classification code settings, see

"Registering Classification Codes",

Operating Instructions.

"Collate has been

cancelled."

Collate was canceled.

Decrease the number of files sent to the

printer or install the optional SDRAM

module. For details about installing

SDRAM module, see "Installing the

SDRAM module", Operating

Instructions.

"Command Error"

An RPCS command error

occurred.

Check that the communication between

a device and the printer is working

correctly.

"Compressed Data Error."

The printer detected corrupt

compressed data.

• Check the connection between the

computer and the printer.

• Check that the program you used

to compress the data is functioning

correctly.

"Data storage error."

You tried to print a Sample

Print, Locked Print, Hold

Print, or Stored Print file

while the hard disk was not

installed.

The hard disk is required when printing

a Sample Print, Locked Print, Hold Print,

or Stored Print.

If the message appear after installing

the hard disk, contact your service

representative.

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3. Troubleshooting

Message

Cause

Solution

"Duplex has been

cancelled."

Duplex printing was

canceled.

• Select the proper paper size for

the duplex function. For details

about paper size, see p.33

"Supported Paper for Each Input

Tray".

• Change the setting for "Apply 2

sided" in [System Settings] to

enable duplex printing for the

paper tray. For details about

setting "Apply 2 sided", see "Tray

Paper Settings", Operating

Instructions.

"Error has occurred."

A syntax error, etc.,

occurred.

Check that the PDF file is valid.

"Error occurred. Either job

was printed with settings

changed or it was

An error occurred during

printing, but it was skipped.

Check that the data is valid.

cancelled."

"Exceeded max. number of

files to print for temporary/ Print, Locked Print, Hold

While printing a Sample

Delete unneeded files stored in the

printer.

stored jobs."

Print, or Stored Print file, the

maximum file capacity was

exceeded.

"Exceeded max. number of

files. (Auto)"

While using the error job

store function to store

Delete Hold Print files (automatic) or

unneeded files stored in the printer.

Normal Print jobs as Hold

Print files, the maximum file

capacity for file storage or

Hold Print file management

(automatic) was exceeded.

"Exceeded max. number of

pages to print for

temporary/stored jobs."

While printing a Sample

Print, Locked Print, Hold

Print, or Stored Print file, the

maximum page capacity

was exceeded.

• Delete unneeded files stored in the

printer.

• Reduce the number of pages to

print.

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When Messages Are Displayed

Message

Cause

Solution

"Exceeded max. pages.

Collate is incomplete."

The number of pages

exceeds the maximum

number of sheets that can be

used with Collate.

Reduce the number of pages to print.

"Exceeded max. number of

pages. (Auto)"

While using the error job

store function to store

Normal Print jobs as Hold

Print files, the maximum

page capacity was

exceeded.

• Delete unneeded files stored in the

printer.

• Reduce the number of pages to

print.

"Exceeded the maximum

unit count for Print Volume

Use. The job has been

cancelled."

The number of pages the

user is permitted to print has Limit., see Security Guide.

been exceeded.

For details about Print Volum. Use

"Failed to obtain file system." PDF direct printing could not Turn the main power switch off and then

be performed because the

file system could not be

obtained.

back on again. If the message appears

again, contact your service

representative.

"File system is full."

"HDD is full."

The PDF file cannot be

printed because the

capacity of the file system is to the printer.

full.

Delete all unnecessary files from the

hard disk, or decrease the file size sent

The hard disk became full

while printing a Sample

Print, Locked Print, Hold

Print, or Stored Print file.

• Delete unneeded files stored in the

printer.

• Reduce the data size of the

Sample Print, Locked Print, Hold

Print, or Stored Print file.

"HDD is full."

When printing with the

PostScript 3 printer driver,

the hard disk capacity for

fonts and forms has been

exceeded.

Delete unneeded forms or fonts

registered in the printer.

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3. Troubleshooting

Message

Cause

Solution

"HDD is full. (Auto)"

The hard disk became full

while using the error job

store function to store

Normal Print jobs as Hold

Print files.

• Delete unneeded files stored in the

printer.

• Reduce the data size of the

Temporary Print file and/or the

Stored Print file.

"I/O buffer overflow."

An input buffer overflow

occurred.

• In [Printer Features], under

[System], set [Memory Usage] to

[Font Priority].

• In [Printer Features], under [Host

Interface], select [I/O Buffer], and

then set the maximum buffer size

to a larger value.

• Reduce the number of files being

sent to the printer.

"Information for user

The user name for LDAP

For details about User Authentication,

authentication is already

Authentication or Integration see Security Guide.

registered for another user." Server Authentication was

already registered in a

different server with a

different ID, and a

duplication of the user name

occurred due to a switching

of domains (servers), etc.

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When Messages Are Displayed

Message

Cause

Solution

"Insufficient Memory"

A memory allocation error

occurred.

PCL 5/PostScript 3

Select a lower resolution on the

printer driver. For details about

how to change the resolution

setting, see the printer driver Help.

PCL 6

Select a lower resolution on the

printer driver. For details about

how to change the resolution

setting, see the printer driver Help.

On the printer driver's [Detailed

Settings] tab, click [Print Quality]

in "Menu:", and then select

[Raster] in the "Vector/Raster:" list.

In some cases, it will take a long

time to complete a print job.

• Install the optional SDRAM

module. For details about

installing SDRAM module, see

"Installing the SDRAM module",

Operating Instructions.

"Memory Retrieval Error"

A memory allocation error

occurred.

Turn the main power switch off and then

back on again. If the message appears

again, install or replace the RAM. For

details about installing SDRAM

module, see "Installing the SDRAM

module", Operating Instructions.

"No response from the

server. Authentication has

failed."

A timeout occurred while

connecting to the server for

LDAP Authentication or

Windows Authentication.

Check the status of the server.

"Output tray has been

changed."

The output tray was

Specify the proper output tray.

changed because the paper

size of the specified output

tray is limited.

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3. Troubleshooting

Message

"Print overrun."

Cause

Solution

Images were discarded

while printing.

Select a lower resolution on the printer

driver. For details about how to change

the resolution setting, see the printer

driver Help.

"Printing privileges have not The PDF document you have Contact the owner of the document.

been set for this document." tried to print has no

privileges to print.

"Punch has been cancelled." Punch printing was

canceled.

Check the paper orientation, print

orientation, and then punch position.

Certain settings can produce print

results that might not be as expected.

"Receiving data failed."

Data reception was

aborted.

Resend the data.

"The selected paper size is

not supported. This job has

been cancelled."

Job Reset is automatically

performed if the specified

paper size is incorrect.

Specify the correct paper size, and

then print the file again.

"Sending data failed."

The printer received a

command to stop

transmission from the printer

driver.

Check if the computer is working

correctly.

"Staple has been

cancelled."

Stapling printing was

canceled.

Check the paper orientation, paper

quantity, print orientation, and staple

position. Certain settings can produce

print results that might not be as

expected.

"The print job has been

The hard disk became full

after a file was stored.

Reduce the file size to be sent.

cancelled because capture

file(s) could not be stored:

Exceeded max. memory."

"The selected paper type is

not supported. This job has

been cancelled."

Job Reset is automatically

performed if the specified

paper type is incorrect.

Specify the correct paper type, and

then print the file again.

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When Messages Are Displayed

Message

Cause

Solution

"Unauthorized Copy

Prevention error occurred.

Job cancelled."

The [Enter User Text:] field

on the [Unauthorized Copy

Prevention for Pattern

PCL 6/PostScript 3

On the printer driver's [Detailed

Settings] tab, click [Effects] in

"Menu:". Select [Unauthorized

Copy Prevention], and then click

[Details] to display [Unauthorized

Copy Prevention for Pattern

Details]. Enter text in [Enter User

Text:].

Details] screen is blank.

"Unauthorized Copy

Prevention error occurred.

Job cancelled."

The resolution is set to a

value less than 600 dpi

when [Unauthorized Copy

Prevention] is specified.

On the printer driver, set the resolution

to 600 dpi or higher, or deselect

[Unauthorized Copy Prevention].

"User Paper Type Error"

The printer does not

recognize the paper type

specified using the printer

driver.

Check that the printer is connected to

the network correctly and bidirectional

communication is enabled. If the

problem persists, confirm the user

paper type settings of the printer. For

details, see "Registering Unique Names

to Paper Types", Operating Instructions.

"You do not have a privilege The entered Login User

Check that the Login User Name and

to use this function. This job

has been cancelled."

Name or Login Password is Login Password are correct.

not correct.

"You do not have a privilege The logged in user is not

For details about how to set

to use this function. This job

has been cancelled."

allowed to use the selected

function.

permissions, see Security Guide.

"You do not have a privilege The logged in user does not For details about how to set

to use this function. This

operation has been

cancelled."

have the privileges to

the paper tray settings.

permissions, see Security Guide.

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3. Troubleshooting

Messages during Direct print from a memory storage device

Message

"99: Error"

Causes

Solutions

This data cannot be printed. Check that the data is valid. For details

The specified data is either about the kinds of data supported by

corrupt or not supported by the Direct printing function from

the Direct printing function

from memory storage

devices.

memory storage devices, see "Direct

Printing from a Memory Storage

Device", Operating Instructions.

If printing does not start, contact your service representative.

• The contents of errors may be printed on the Configuration Page. Check the Configuration Page in

conjunction with the error log. For details about how to print the Configuration Page, see "Test

Printing", Operating Instructions.

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Checking the Error Log

If files could not be stored due to printing errors, identify the cause of the errors by checking the error log

on the control panel.

• The most recent 30 errors are stored in the error log. If a new error is added when there are 30

errors already stored, the oldest error is deleted. However, if the oldest error is a Sample Print,

Locked Print, Hold Print, or Stored Print error, it is not deleted. The error is stored separately until the

number of errors reaches 30.

• If the main power switch is turned off, the log is deleted.

• You cannot view [Error Log] on the Simple Screen.

1. Press the [Printer] icon on the [Home] screen.

For details about how to access the [Home] screen, see p.16 "How to Use the [Home] Screen".

2. Press [Other Functns.].

3. Press [Error Log].

4. Select the error log you want to check, and then press [Details].

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3. Troubleshooting

When You Cannot Print

Problem

Cause

Solution

Printing does not start.

The power is off.

For details about how to turn on the

main power switch, see p.27 "Turning

On/Off the Power".

Printing does not start.

The cause is displayed on

the screen of the control

panel.

Check the error message or warning

status on the display panel, and then

take the required action. For details

about solutions, see p.91 "When

Messages Are Displayed".

Printing does not start.

The interface cable is not

connected correctly.

For details about how to connect

interface cables correctly, see

"Connecting the Printer", Operating

Instructions.

The correct interface cable is The type of interface cable to use

not being used.

depends on the computer. Be sure to

use the correct one. If the cable is

damaged or worn, replace it. For

details about interface cable, see

"Connecting the Printer", Operating

Instructions.

Printing does not start.

The interface cable was

connected after the printer

was switched on.

Connect the interface cable before

turning on the main power switch.

If the printer is using wireless Check the radio signal status of the

LAN, failure to print might

result from a weak wireless

signal.

wireless LAN in [System Settings]. If the

signal quality is not satisfactory, move

the printer to a location where radio

waves can pass or remove objects that

might cause interference.

You can check the signal status only

when wireless LAN is used in

infrastructure mode. For details about

the radio signal status of the wireless

LAN, see "Interface Settings",

Operating Instructions.

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When You Cannot Print

Problem

Cause

Solution

Printing does not start.

If the printer is using wireless Turn off the microwave oven, mobile

LAN (IEEE802.11g/b),

when there is a microwave

oven, mobile phone,

phone, industrial machine, scientific

instrument, or medical instrument which

uses the same frequency range and

industrial machine, scientific then try printing again. If printing is

instrument, or medical

instrument which uses the

same frequency range near

the device, radio waves may

be interfering with the

wireless LAN's

successful, move the device to a

location where it does not interfere.

communication.

Printing does not start.

If the printer is using wireless Check that the SSID is correctly set

LAN, SSID settings may be

incorrect.

using the printer's display panel. For

details about SSID Setting, see

"Connecting to the Wireless LAN

Interface", Operating Instructions.

If the printer is using wireless Check the access point settings when

LAN, the receiver's MAC

address may be preventing

communication with the

access point.

using the infrastructure mode.

Depending on the access point, client

access may be filtered by MAC

address. Also, check that there are no

transmission problems between the

access point and wired clients, and

between the access point and wireless

clients.

Printing does not start.

The wireless LAN interface is Make sure the orange LED is lit, and

not working.

the green LED is lit or flashing during

transmission.

The Login User Name, Login Check the Login User Name, Login

Password, or Driver

Password, and Driver Encryption Key.

Encryption Key is incorrect.

Advanced encryption has

Check the settings of the Extended

been set using the Extended Security function. For details about

Security function.

Extended Security function settings, see

Security Guide.

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3. Troubleshooting

Problem

Cause

Solution

[List / Test Print] is disabled. A mechanical error might

have occurred.

Contact your service representative.

Printing does not start when The correct Communication

using the extended wireless Mode is not set.

LAN in Ad-hoc Mode.

• Turn the main power switch off

and then back on again. For

details about how to turn on/off

the main power switch, see p.27

"Turning On/Off the Power".

• Change [Communication Mode]

in [System Settings] to [802.11

Ad-hoc Mode], and then select

[Off] for [Security Method]. For

details about Communication

Mode, see "Interface Settings",

Operating Instructions.

If printing does not start, contact your service representative.

When the Data In Indicator Does Not Light Up or Flash

When the Data In indicator does not light up or flash after starting a print job, data is not being sent to

the printer.

When the printer is connected to the computer using the interface cable

Check that the print port setting is correct. When connecting using a parallel interface, connect

using LPT1 or LPT2.

1. Open the printer properties dialog box, and then click the [Ports] tab.

For details about displaying the printer properties dialog box, see "Displaying the Printer

Driver Properties with Windows".

2. In the [Print to the following port(s)] list, check that the correct port is selected.

Network connection

For details about the network connection, contact your administrator.

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Other Printing Problems

This section describes likely causes of and possible solutions for problems that can occur when printing

from a computer.

When you cannot print clearly

Problem

Cause

Solution

The printed image is

smudged.

Settings for thick paper have PCL 5c

not been configured when

On the printer driver's [Paper]

tab, select [Bypass Tray] in the

"Input Tray:" list. Then in the

"Type:" list, select a proper paper

type.

printing on thick paper in the

bypass tray.

PCL 6/PostScript 3

On the printer driver's [Detailed

Settings] tab, click [Paper] in

"Menu:", and then select [Bypass

Tray] in the "Input Tray:" list. Then

in the "Paper Type:" list, select a

proper paper type.

Printed images contain blots The paper is damp.

or are patchy.

Use paper that has been stored in the

recommended temperature and

humidity conditions. For details about

the proper way to store paper, see

p.33 "Paper Specification".

Printed images contain blots The printer is not on a level

The printer must be placed on a stable

and level surface. Check the printer

environment and select an appropriate

location. For details about the printer's

environment, see "Moving the Printer",

Operating Instructions.

or are patchy.

surface.

Printed images contain blots The paper is creased,

or are patchy. curled, or has blemishes.

Smooth out the wrinkles or replace the

paper. For details about paper, see

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3. Troubleshooting

Problem

Cause

Solution

The printed image is faded

over the entire page.

The paper is damp.

Use paper that has been stored in the

recommended temperature and

humidity conditions. For details about

the proper way to store paper, see

The printed image is faded

over the entire page.

The paper is unsuitable.

Printing on coarse or treated about recommended paper, see p.33

Use recommended paper. For details

paper might result in faint

print image.

see p.33 "Paper Specification".

The printed image is faded

over the entire page.

If [On] is selected in the

"Economy Color" list in the

printer driver settings, the

entire page will be faded

when printed.

PCL 6/PostScript 3

On the printer driver's [Detailed

Settings] tab, click [Print Quality]

in "Menu:", and then select [Off]

in the "Economy Color".

Images smudge when

The specified paper type

PCL 5c

rubbed. (Toner is not fixed.) and the paper that is

actually loaded might be

different. For example, thick

paper might be loaded but

not specified as the paper

type.

On the printer driver's [Paper]

tab, select a proper paper type in

the [Type:] box.

PCL 6/PostScript 3

On the printer driver's [Detailed

Settings] tab, click [Paper] in

"Menu:", and then select a proper

paper type in the "Paper Type:"

list.

The printed image is different Printing will be performed by PCL 6

from the image on the

computer's display.

the printer's graphic

processing function.

On the printer driver's [Detailed

Settings] tab, click [Print Quality]

in "Menu:", and then select

[Raster] in the "Vector/Raster:"

list.

The image is too dark or too The paper type settings are

light. not configured correctly.

Check that the paper loaded on the

paper tray or bypass tray matches the

paper type set on the display panel.

For details about paper type settings,

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Other Printing Problems

Problem

Cause

Solution

The image is too dark or too The paper is loaded reverse Before printing on special paper,

light.

side up. Printing on non-print check its surface carefully. For details

surfaces reduces print about special paper, see p.33 "Paper

quality and can damage the Specification" and p.49 "Unusable

printer's internal

components.

screen, see p.30 "Displaying the

Image is dirty.

Use of non-recommended

toner can result in a loss of

print quality and other

problems.

Use genuine manufacturer toner.

Contact your service representative.

Printed graphics do not

match graphics on the

screen.

If the printer driver is

configured to use the

graphics command, the

If you want to print accurately, set the

printer driver to print without using the

graphics command. For details about

graphics command from the settings for printer driver, see the

printer is used to print.

printer driver Help.

Print result differs from the

display.

A non-Windows operating

system is being used.

Check that the application supports the

printer driver.

Print result differs from the

display.

The printer is not selected for Use the printer's printer driver of the

printing.

printer and check that the printer is the

specified printer. For details about how

to open the printer driver settings

Printing Preferences dialog box from

the [Start] menu".

Print result differs from the

display.

Data transmission failed or

was canceled during

printing.

Check whether there is failed or

canceled data remaining. For details

about how to identify the cause of the

error, see p.105 "Checking the Error

Log".

Characters differ from the

display.

The loaded paper is

unsuitable.

Printing on recommended paper

produces better resolution. For details

about recommended paper, see p.33

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3. Troubleshooting

Problem

Cause

Solution

Image position differs from

the display.

The page layout settings are Check the page layout settings

not configured correctly.

configured using the application. For

details about page layout settings, see

the application's Help.

Image position differs from

the display.

The page layout settings are PCL 5c

not configured correctly.

On the printer driver's [Paper]

tab, select [Print On] box, and

then select the desired size.

PCL 6 / PostScript 3

On the printer driver's [Detailed

Settings] tab, click [Basic] in

"Menu:", and then select the

desired size in the "Print On:" list.

White lines appear.

The dustproof glass is dirty.

Clean the dustproof glass. For details

about how to clean the dustproof

glass, see "Cleaning the Dustproof

Glass", Operating Instructions.

Lines of garbled or

unwanted alphanumeric

characters appear.

An incorrect printer

language might have been

selected.

Select the correct printer driver, and

then print the file again.

Images are cut off, or excess You may be using paper

Use the same size paper as that

selected in the application. If you

cannot load paper of the correct size,

use the reduction function to reduce the

image, and then print. For details

about the reduction function, see the

printer driver Help.

is printed.

smaller than the size

selected in the application.

Photo images are grainy.

Some applications print at a Use the application's or printer driver's

lower resolution.

settings to specify a higher resolution.

For details about printer driver's

settings, see the printer driver Help.

A solid line is printed as a

dashed line or appears

blurred.

Dither patterns do not match. Change the dithering settings on the

printer driver. For details about the

dithering settings, see the printer driver

Help.

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Other Printing Problems

Problem

Cause

Solution

Change the dithering settings on the

Fine lines are fuzzy with

inconsistent thickness or

color, or do not appear.

Super fine lines have been

specified in the application, printer driver. For details about the

or a color that is too light

has been specified for the

lines.

dithering settings, see the printer driver

Help.

If the problem continues after you

change the dithering settings, use the

settings of the application in which the

image was created to change the color

and thickness of the lines.

Images appear only

partially colored.

The paper is damp.

Use paper that has been stored in the

recommended temperature and

humidity conditions. For details about

the proper way to store paper, see

fences, see p.49 "Loading Paper".

When paper is not fed properly

Problem

Cause

Solution

Paper is not fed from the

selected tray.

When you are using

Windows, printer driver

settings override those

settings using the display

panel.

PCL 5

On the printer driver's [Paper]

tab, select the desired input tray in

the "Input Tray:" list.

PCL 6/PostScript 3

On the printer driver's [Detailed

Settings] tab, click [Paper] in

"Menu:", and then select the

desired input tray in the "Input

Tray:" list.

Images are printed at a

slant.

The tray's side fences might

not be locked.

Check that the side fences are locked.

For details about how to set the side

Images are printed at a

slant.

The paper is feeding in at a

slant.

Load the paper correctly. For details

about loading paper, see p.49

"Loading Paper".

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3. Troubleshooting

Problem

Cause

Solution

Misfeeds occur frequently.

The number of sheets loaded Load paper only as high as the upper

exceeds the capacity of the

printer.

limit markings on the side fences of the

paper tray, or the markings on the

paper guides of the bypass tray.

Misfeeds occur frequently.

The paper tray's side fences Push the side fences lightly, and then

are set too tightly.

reset them.

The paper is damp.

Use paper that has been stored in the

recommended temperature and

humidity conditions. For details about

the proper way to store paper, see

about recommended paper, see p.33

Misfeeds occur frequently.

The paper is too thick or too Use recommended paper. For details

thin.

store paper, see p.50 "Paper

The paper is wrinkled or has

been folded/creased.

• Use recommended paper. For

details about recommended

paper, see p.33 "Paper

Specification".

• Use paper that has been stored in

the recommended temperature

and humidity conditions. For

details about the proper way to

Storage".

Misfeeds occur frequently.

Printed paper is being used. Do not load sheets that have already

been copied or printed by another

printer.

Sheets are sticking together. Fan the sheets thoroughly before

loading them. Alternatively, feed the

sheets into the printer one at a time.

Sheets are feeding in

together, resulting in jams.

Sheets are sticking together. Fan the sheets thoroughly before

loading them. Alternatively, feed the

sheets into the printer one at a time.

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Other Printing Problems

Problem

Cause

Solution

Printed paper becomes

creased.

The paper is damp.

Use paper that has been stored in the

recommended temperature and

humidity conditions. For details about

the proper way to store paper, see

about recommended paper, see p.33

Printed paper becomes

creased.

The paper is too thin.

Use recommended paper. For details

Edges of sheets are creased. The paper is damp.

Use paper that has been stored in the

recommended temperature and

humidity conditions. For details about

the proper way to store paper, see