USTIP
P2-USTIP1, P2-USTIP2
Release 1.2.1.5.3
User Guide
Copyright © 2007 Raritan, Inc.
USTIP-0E-E
May 2007
255-30-6000
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Copyright and Trademark Information
This document contains proprietary information that is protected by copyright. All rights reserved.
No part of this document may be photocopied, reproduced, or translated into another language
without express prior written consent of Raritan, Inc.
©Copyright 2007 Raritan, Paragon, IP-Reach, Dominion, CommandCenter, and the Raritan
company logo are trademarks or registered trademarks of Raritan, Inc. All rights reserved. Java is
a registered trademark of Sun Microsystems, Inc. Internet Explorer is a registered trademark of
Microsoft Corporation. Netscape and Netscape Navigator are registered trademarks of Netscape
Communication Corporation. All other marks are the property of their respective owners.
FCC Information
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a commercial installation. This equipment generates, uses, and can
radiate radio frequency energy and if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. Operation of this equipment in a
residential environment may cause harmful interference.
VCCI Information (Japan)
Raritan is not responsible for damage to this product resulting from accident, disaster, misuse,
abuse, non-Raritan modification of the product, or other events outside of Raritan’s reasonable
control or not arising under normal operating conditions.
C U
1F61
I.T.E.
US
L
LISTED
For assistance in the North or South America, please contact the Raritan Technical Support Team
by telephone (732) 764-8886, by fax (732) 764-8887, or by e-mail [email protected]
Ask for Technical Support – Monday through Friday, 8:00am to 8:00pm, Eastern.
For assistance around the world, please see the last page of this guide for
regional Raritan office contact information.
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Power Safety Guidelines
To avoid potentially fatal shock hazard and possible damage to Raritan equipment:
•
•
•
Do not use a 2-wire power cord in any product configuration.
Test AC outlets at your computer and monitor for proper polarity and grounding.
Use only with grounded outlets at both the computer and monitor. When using a backup UPS,
power the computer, monitor and appliance off the supply.
Rack Mount Safety Guidelines
In Raritan products which require Rack Mounting, please follow these precautions:
•
Operation temperature in a closed rack environment may be greater than room temperature.
Do not exceed the rated maximum ambient temperature of the appliances (see Appendix A:
Specifications).
•
•
•
•
Ensure sufficient airflow through the rack environment.
Mount equipment in the rack carefully to avoid uneven mechanical loading.
Connect equipment to the supply circuit carefully to avoid overloading circuits.
Ground all equipment properly, especially supply connections, such as power strips (other
than direct connections), to the branch circuit.
Login
•
The default USTIP login user name is admin, and the default password is raritan. This user
has administrative privileges.
•
Passwords are case sensitive and must be entered in the exact case combination in which they
were created.
•
•
The default password raritan must be entered entirely in lowercase letters.
To ensure security, change the default password as soon as possible.
Default IP Address
USTIP ships with the default IP address of 192.168.0.192
•
Firmware
This manual applies to USTIP TRS Firmware version 4.5.0.5.12 and above.
•
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CONTENTS
i
Contents
Configuring Target Servers........................................................................................................5
Linux Settings......................................................................................................................6
Apple Macintosh Settings....................................................................................................7
Configuring Network Firewall Settings.......................................................................................7
Supported Browsers..........................................................................................................11
Launching MPC.................................................................................................................11
Establishing a Connection.................................................................................................13
User Station Options................................................................................................................18
Event Log File and On-Screen Error Codes............................................................................39
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ii
USTIP USER GUIDE
Figures
Figure 2 P2-USTIP1 Unit with Paragon UMTs............................................................................................. 2
Figure 4 Set Mouse Motion.......................................................................................................................... 7
Figure 5 P2-USTIP2 Rear Panel Connections............................................................................................. 8
Figure 9 RRC Window ...............................................................................................................................13
Figure 10 USTIP Admin Console............................................................................................................... 15
Figure 14 Network Configuration Screen................................................................................................... 17
Figure 15 USTIP UserStation Configuration Screen.................................................................................. 18
Figure 18 Time and Date Screen............................................................................................................... 22
Figure 19 Access Control List Screen........................................................................................................ 23
Figure 20 Remote Syslog Configuration Screen........................................................................................ 24
Figure 21 Remote Syslog Configuration Options....................................................................................... 24
Figure 25 Diagnostic Console.................................................................................................................... 26
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CHAPTER 1: INTRODUCTION
1
Chapter 1: Introduction
USTIP Overview
Thank you for purchasing Raritan’s USTIP, the industry-leading solution for multi-platform,
high-performance, network-based, remote KVM console access. This product is a critical part of
Raritan’s Paragon family, which is designed for managing multiple servers of different platforms.
USTIP enables highly-secure, multi-user, bandwidth-efficient, and software-independent access
to your servers’ KVM consoles via a web browser for one or two users. It uses Raritan's powerful
frame-grabber and Video Compression Algorithm to capture, digitize, and compress the video
signal before transmitting to a remote PC. The remote user has direct access and total control of
target servers for maintenance, administration, and trouble-shooting, from running GUI
applications to BIOS-level troubleshooting, and even rebooting.
A Paragon II system consists of several components: Main switching units (M Units), which
serve as base units and matrix switches, securely connecting users to servers; Stacking units (S
Units), which allow you to expand your system and connect to the M Units while conserving
space; Computer-Interface Modules (CIMs) connected to each server; and either the User Station
(P2-UST), which connects your keyboard, monitor, and mouse to the M unit and provides an
intuitive On-Screen User Interface for accessing attached servers, or the Enhanced User Station
(P2-EUST), providing all of the P2-UST features, plus superior video quality with manual skew
compensation.
In addition, the P2-USTIP1 and P2-USTIP2, one-and two-worker user stations, have integrated IP
access and includes KVM over IP capability for anytime, anywhere access and control of servers
along with a slim design and GUI for point-and-click remote access. The P2-USTIP supports IP
access, enabling one or two remote users to access Paragon II-connected servers from anywhere
via Web browser. The P2-USTIP2 also supports 128-bit SSL encryption and local authentication
through Paragon II, or centralized authentication when used with Raritan’s CommandCenter
Secure Gateway.
Use USTIP for convenient access to servers anytime, from anywhere:
•
•
•
•
•
Control servers from within the building or across a campus
Manage servers at branch offices from a central site
Provide remote support for worldwide data centers
Troubleshoot, reconfigure, and reboot servers from home
Provide convenient and secure lights-out server management
Access via Internet, LAN/WAN, or dial-up Modem
USTIP provides a broad array of remote access methods to control any server connected to a
Raritan KVM Switch. Since servers can also be accessed out-of-band with USTIP, remote access
to mission-critical target servers is always available - even if the network is down.
For reading ease, P2-USTIP1 and P2-USTIP2 units are called simply “USTIP.”
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CHAPTER 1: INTRODUCTION
3
Product Features
Access
•
•
•
•
Remote KVM access via the Internet, LAN/WAN, or dial-up modem
Simultaneous switch or server access by up to two users
Web browser accessible
Remote access to serial devices (VT100) connected to USTIP serial port
Performance
•
•
•
•
Superior compression algorithm for exceptional performance
No impact on target server performance
Automatic sensing of video resolution for optimum display
High-performance mouse tracking and synchronization
Reliability
•
External modem using a dedicated modem port allows servers to be accessible even if
network is unavailable
Security
•
•
SSL 128-bit RSA public key, 128-bit RC4 private key encryption
Single, configurable TCP port for firewall protection
Administration
•
•
•
•
•
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Remote Administration via Web Browser interface
Simplified installation and user interface
User console for direct analog access to KVM switch
Extensive downloadable user event log
DHCP or fixed IP addressing
Supports Raritan’s CommandCenter-Secure Gateway and PCCI, Raritan’s Paragon–
CommandCenter Integration
Others
•
Supports the use of a 121-key Cortron rugged keyboard (part number 536-0062) at the local
side
•
Supports the newest daylight saving time (DST) starting from 2007 for US
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4
USTIP USER GUIDE
Terminology
This manual makes use of the following terms to indicate components of a typical USTIP
configuration. While reading the manual, please refer to the diagram below for clarification when
necessary. This manual uses the following terms.
Target Server(s)
Remote PC
Servers to be accessed remotely via USTIP and its connected KVM
configuration.
A Windows-based computer used to access and control target servers
connected to USTIP.
Local Access
Console
A user console consisting of a PS/2 keyboard, PS/2 mouse, and VGA
monitor, directly attached to USTIP to control target servers locally (not
through the network).
Single-port USTIP models (USTIP1) allow connection of one local access
console.
Local Admin
Console
A VT100 terminal directly attached to USTIP’s Admin port, is used for
administration and setup. From this console, you can access USTIP
administration menus directly. You cannot view Target Servers of the
connected KVM configuration using this screen.
Although USTIP also allows remote administration via the network, the
local admin console provides the most convenient means to perform
initial setup.
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CHAPTER 2: INSTALLATION
5
Chapter 2: Installation
Configuring Target Servers
Before installing USTIP, first configure any target servers that you wish to access via USTIP, in
order to ensure optimum performance, as outlined below. Note that the following configuration
requirements apply only to target servers, not to the computers that you will be using to access
USTIP remotely.
Server Video Resolution
For optimal bandwidth efficiency and video performance, target servers running graphical user
interfaces such as Windows, X-Windows, Solaris, and KDE should be configured with desktop
backgrounds set to a predominantly solid, light-colored graphic. Backgrounds featuring photos or
complex gradients should be avoided.
Ensure that the server’s video resolution and refresh rate are supported by USTIP, and that the
signal is non-interlaced. USTIP supports the following video resolutions:
Text Modes
640x480 @ 60Hz
640x480 @ 72Hz
640x480 @ 75Hz
640x480 @ 85Hz
720x400 @ 70Hz
720x400 @ 85Hz
800x600 @ 56Hz
800x600 @ 60Hz
800x600 @ 72Hz
800x600 @ 75Hz
800x600 @ 85Hz
1024x768 @ 60Hz
1024x768 @ 70Hz
1024x768 @ 75Hz
1024x768 @ 85Hz
1152x864 @ 60Hz
1152x864 @ 70Hz
1152x864 @ 75Hz
1280x960 @ 60Hz
1280x1024 @ 60Hz
Windows XP Settings
On target servers running Microsoft Windows XP, disable the “Enhanced Pointer Precision”
option, and set the mouse motion speed exactly to the middle speed setting. These parameters are
found in: Start → Control Panel → Mouse → Pointer Options.
Note: For Target Servers running Windows NT, 2000, or XP, you may wish to create a username
to be used only for remote connections through USTIP. This allows you to keep the Target
Server’s slow mouse pointer motion/acceleration settings exclusive to the USTIP connection only,
as other users may desire faster mouse speeds.
Windows XP and 2000 login screens revert to pre-set mouse parameters that differ from those
suggested for optimal USTIP performance; therefore, mouse sync will not be optimal at these
screens. If you are comfortable adjusting the registry on Windows target servers, you can obtain
better USTIP mouse synchronization at login screens by using the Windows registry editor to
change the following settings: Default user mouse motion speed = 0; mouse threshold 1= 0;
mouse threshold 2 = 0.
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6
USTIP USER GUIDE
Windows 2000 / ME Settings
On target servers running Microsoft Windows 2000 / ME, set the mouse pointer acceleration to
“none” and the mouse motion speed exactly to the middle speed setting. These parameters are
found in: Start → Settings → Control Panel → Mouse → Motion.
Windows 95 / 98 / NT Settings
On target servers running Microsoft Windows 95 / 98 / NT, set the mouse motion speed to the
slowest setting in Start → Settings → Control Panel → Mouse → Motion.
Linux Settings
On target servers running Linux graphical interfaces, set the mouse acceleration to exactly 1 and
set threshold to exactly 1.
As mentioned above, please ensure that each target server running Linux is using a resolution
supported by USTIP at a standard VESA resolution and refresh rate. Each Linux target server
should also be set so the blanking times are within +/- 40% of VESA standard values.
To check for these parameters:
•
•
•
•
•
Go to the Xfree86 Configuration file XF86Config
Using a text editor, disable all non-USTIP supported resolutions
Disable the virtual desktop feature, which is not supported by USTIP
Check blanking times (+/- 40% of VESA standard).
Restart computer
Note: In many Linux graphical environments, the command CTRL+ALT+ + [plus sign key] will
change the video resolution, scrolling through all available resolutions that remain enabled in
the XF86Config file.
Sun Solaris Settings
All target servers must be configured to one of the display resolutions supported by USTIP. The most
popular supported resolutions for Sun machines are:
•
•
•
•
•
•
•
1024x768@60Hz
1024x768@70Hz
1024x768@75Hz
1024x768@85Hz
1152x900@66Hz
1152x900@76Hz
1280x1024@60Hz
Target servers running the Solaris operating system must output VGA video (H-and-V sync, not
composite sync). To change your Sun video card output from composite sync to the non-default
VGA output, first issue the Stop+A command to drop to bootprom mode. Then, issue the
command:
setenv output-device screen:r1024x768x70
to change the output resolution. Issue the “boot” command to reboot the server.
Alternatively, you may contact your Raritan representative to purchase a video output adapter.
13W3 Suns with composite sync output require APSSUN II Raritan guardian for use with USTIP.
HD15 Suns with composite sync output require 1396C Raritan converter to convert from HD15
to 13W3 and an APSSUN II Raritan guardian converter to support composite sync. HD15 Suns
with separate sync output require an APKMSUN Raritan guardian for use with USTIP.
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CHAPTER 2: INSTALLATION
7
Note that KVM switch brands other than Raritan’s may or may not properly handle PS/2-to-Sun
signals.
On target servers running the Solaris operating system, set the mouse acceleration value to
exactly 1 and threshold to exactly 1. Set this at the graphical user interface (shown below), or
with the command line “xset mouse a t” where “a” is the acceleration and “t” is the threshold.
Figure 4 Set Mouse Motion
Apple Macintosh Settings
For target servers running an Apple Macintosh operating system, while using USTIP to access
and control your target server, you must set the USTIP client (Raritan Remote Client) to “single
cursor” mode. Dual cursor mode is not supported, and the two mouse pointers will not appear in
sync if you attempt to control a Macintosh server via USTIP in dual cursor mode.
Configuring Network Firewall Settings
If you wish to access USTIP through a network firewall, your firewall must allow communication
on TCP Port 5000. Alternatively, USTIP can be configured to use a different TCP port of your
own designation (see Chapter 3: Administrative Functions, Network Configuration).
In order to take advantage of USTIP's web-access capabilities, the firewall must allow inbound
communication on TCP Port 443 – the standard TCP port for HTTPS communication. In order to
take advantage of USTIP's redirection of HTTP requests to HTTPS (so that users may type the
allow inbound communication on TCP Port 80 – the standard TCP port for HTTP communication.
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8
USTIP USER GUIDE
Physical Connections
Figure 5 P2-USTIP2 Rear Panel Connections
Attaching a Local Console for Initial Configuration
1. Attach the included AC power cord to the USTIP unit and plug the other end into a nearby
AC power outlet.
2. Connect the client PC to the USTIP ADMIN Port using a serial (DB9) cable.
3. Connect a standard Ethernet cable from the Network Port to an Ethernet switch, hub, or
router.
4. On a USTIP1 unit, connect the single Paragon port to the User port on your UMT unit using a
CAT5 cable. On a USTIP2 unit, connect both the upper and the lower Paragon ports to User
ports on your UMT unit using CAT5 cables. The upper Paragon port allows you to download
the Paragon database to the USTIP unit, and the lower Paragon port allows local access to the
Paragon unit.
5. Launch a HyperTerminal session from the client PC. To access the Serial Admin Port, use
HyperTerminal to configure specific settings with the following steps:
A. In Windows, click on the Start menu in the lower left corner, then click Programs Æ
Accessories Æ Communications Æ HyperTerminal to start a session.
B. Name the HyperTerminal session, select a session icon - if required - and then click OK.
C. In the Connect To window, click on the Connect Using drop-down arrow and select
COM1 (or other option, depending on where your PC's serial cable is connected) and
click OK.
D. In the COM1 Properties window, click on the Port Settings tab. Make sure the Bits per
second is set to 115200 and Flow control is set to NONE. Click OK.
E. On the File menu, click Properties; click on the Settings tab, then click on the
Emulation drop-down arrow and select VT100.
i.
Click ASCII Setup and ensure that the checkbox before Wrap lines that exceed
terminal width is checked.
ii.
Click OK.
iii.
Click Terminal Setup and ensure that the checkbox before Keypad application
mode is checked.
iv.
Click OK.
F. Click OK.
6. Power ON USTIP.
Note: HyperTerminal is not available in Windows Vista. For Windows Vista users, you can
download the free terminal emulation software PuTTY from Internet for serial connection.
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CHAPTER 2: INSTALLATION
9
Initial Configuration
During initial configuration, the USTIP Setup Wizard helps you quickly set up USTIP for the
first time. The USTIP Setup Wizard appears only when accessing the Administrative Menus on a
non-configured USTIP, and guides you through initial configuration parameters. The easiest way
to perform this initial configuration is by using the Local Admin Console (see ‘Physical
Connection’ instructions in the previous sections).
1. Power ON USTIP via the power switch on the back of the USTIP unit.
2. The Welcome to USTIP Setup Wizard Screen will appear on the Local Admin Console.
Figure 6 USTIP Wizard Screen
3. Press the letter B on the Local Admin Console keyboard to begin the USTIP Setup Wizard.
4. The Network Configuration Screen appears.
Figure 7 USTIP Network Configuration Screen
5. Use the Tab, Ç or È keys to select each line on the Network Configuration screen and the
space bar, or the Å or Æ keys to toggle between available entries. Press the Enter, Tab or
È keys when your entry on each line is complete. Below are descriptions of each field, and
the appropriate values to assign.
•
Name: Designate a unique name for this USTIP unit, for example, “MiamiDataCenter.”
Please note that this name should contain only alphanumeric characters, no spaces or symbols
permitted. The default name is USTIP.
•
Enable Ethernet Interface: Designates whether USTIP should enable its Ethernet adapter as
active (default: YES).
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10
USTIP USER GUIDE
Note: Network connections must be 10BASE-T or 100BASE-TX Ethernet
−
Line Speed & Duplex: Enter the visual efficiency for the monitor:
ƒ
ƒ
ƒ
ƒ
Auto detect 10 Mbps/Full Duplex
10 Mbps/Half Duplex
100 Mbps/Full Duplex
100 Mbps/Half Duplex
−
Obtain IP address automatically (DHCP):
♦ YES: Enables dynamic IP addressing for USTIP. Each time USTIP boots, it
requests an IP address from the local DHCP server. Note that this setting can
make remote access to USTIP from outside the LAN difficult, since the
dynamically assigned IP address must be known in order to initiate a connection.
♦ NO (default): Assigns a fixed IP address to the USTIP unit (recommended).
ƒ
ƒ
ƒ
IP Address: Type the IP address for USTIP given by your Network
Administrator.
Subnet Mask: Type a Subnet Mask provided by your Network
Administrator.
Default Gateway: Type the Default Gateway if your Network Administrator
specifies one.
−
Enable Modem Interface: Enables Dial-up Modem access (default: YES). For USTIP,
an external serial modem must be connected in order for this function to work properly.
•
•
Enable Web Browser Interface: Enables Web browser access to USTIP (default: YES).
Use Default TCP Port 5000:
−
−
YES (default): Utilizes the default port 5000.
NO: Enter an alternate port number.
Note: In order to access USTIP from beyond a firewall, your firewall settings must enable two-
way communication through the default port 5000 or the non-default port configured above.
6. Press CTRL+S to save entries. The Main Menu will appear.
7. On the Main Menu, select [R] Restart or shutdown the USTIP, and press ENTER.
8. When prompted, press the letter R on your keyboard to restart USTIP.
9. USTIP will restart and the USTIP Initialization screen appears upon boot up.
10. USTIP is now ready for initial connection.
Accessing USTIP Local Admin Port
To access the local admin console port from your USTIP device, use HyperTerminal to configure
specific settings for a PC and at least one additional setting for a laptop computer. Please perform
the following steps:
1. In Windows, click on the Start menu. Click Programs, then click Accessories, click
Communications, and then click HyperTerminal to start a session.
2. Name the session, select a session icon if required, and click OK.
3. In the Connect To window, click on the Connect Using drop-down arrow and select COM1
(or other option, depending on where your PC's serial cable is connected).
4. Click OK.
5. In the COM1 Properties window, click on the Port Settings tab:
A. Click on the Bits per second drop-down arrow and select 115200.
B. Click on the Flow control drop-down arrow and select NONE.
C. Click OK.
6. On the File menu, click Properties, and then click on the Settings tab:
A. Click on the Emulation drop-down arrow and select VT100.
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CHAPTER 2: INSTALLATION
11
B. Click ASCII Setup. In the ASCII Setup window, ensure that only the option Wrap lines
that exceed terminal width is checked. If any other options are checked, you may have
display issues.
C. Click OK.
D. Click Terminal Setup. In the Terminal Settings window, ensure the option Keypad
application mode is checked (this option must be specified for most laptop computers).
7. Click OK.
8. Click OK.
Remote Connection Using Raritan Multi-Platform Client
and Raritan Remote Client
After installing USTIP, establish an initial network connection using Raritan Multi-Platform
Client (MPC) or Raritan Remote Client (RRC). MPC and RRC are Raritan’s graphical user
interfaces for USTIP, IP-Reach, and Dominion KX products, providing remote access to the
target servers connected to Raritan KVM over IP devices. Both can be installed to use stand-alone,
or accessed remotely.
Non-Windows users must use Raritan Multi-Platform Client, and Windows users running Internet
Explorer must use Raritan Remote Console.
Note: Please see the Raritan Multi-Platform Client and Raritan Remote Client User Guide,
Raritan User Manuals & Quick Setup Guides CD ROM included with your Dominion KX
shipment for details on installing and operating MPC and RRC as standalone applets or for
remote access.
MPC Requirements
All installations of Raritan MPC require Sun Microsystems’ Java Runtime Environment (JRE)
version 1.4.2_05 or greater. You may need some configuration depending on your OS and
browser; configuration instructions are provided with the JRE download.
Determine your version of the JRE on the Java webpage:
Note: Raritan does not support JRE version 1.5.0_02 and 1.6 for use with MPC.
Supported Browsers
MPC supports the following browsers:
•
•
•
•
Internet Explorer 6 and 7
Firefox® 1.0 and 2.0
Mozilla® 1.7
Safari 2.0
Launching MPC
To launch MPC from a machine running any browser except Internet Explorer, type http://<IP
address> into the address line, where <IP address> is the IP address of your Raritan device.
Please note that the MPC applet will launch in a new window that does not contain a Menu bar,
Tool bar, Scroll bar, or Address bar. If you are running Windows, toggle to other open windows
using the command ALT+TAB.
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12
USTIP USER GUIDE
You can install MPC as a standalone applet, described further in the Raritan Multi-Platform
Client and Raritan Remote Client User Guide.
Important: You must disable any pop-up blockers in order to launch MPC.
Launching RRC
Important: RRC works only with MS Internet Explorer. If you are using a different Web
browser, MPC will load automatically.
1. Log on to any Windows-based computer with network access to USTIP.
2. If you are using Windows NT, 2000, XP, or 2003, ensure that you are not a “restricted” user.
3. Launch Microsoft Internet Explorer (ensure that your Internet Explorer security settings allow
the download and execution of ActiveX controls).
Note: The IE default security setting of Medium is sufficient.
4. In the Internet Explorer Address bar, type the IP address assigned to the USTIP. Press
ENTER to load and launch the web access client, Raritan Remote Client (RRC).
Figure 8 RRC Connection Window
5. After RRC launches, a device tree of all automatically detected Raritan devices found on your
subnet is displayed on the left side of the screen. If you do not find your USTIP unit listed by
name, create an icon manually by selecting Connection Æ New Profile.
6. Double-click on the icon that corresponds to your USTIP unit.
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CHAPTER 2: INSTALLATION
13
Establishing a Connection
When you double-click on your USTIP icon, its login screen appears. Log on with your username
and password (default: admin/raritan) to connect to your USTIP unit. Use the Navigator, on the
left side of the MPC or RRC window, to select and connect to a server port.
Please note that the RRC window shown below is slightly different from the MPC window: the
MPC window has a Message panel below the Navigator. The Message panel offers a simplified
log display of connection attempts and other significant system events.
Click on the Synchronize Mouse
tool to converge the mouse
pointers displayed in KVM
windows.
The Navigator displays any known
Raritan networked appliances in a single
view. Select Connection Æ New
Profile to create new entries.
The Toolbar provides shortcuts to
some of MPC’s and RRC’s most
frequently-used commands.
Double-click on any server
port to access and control the
attached target server.
When connected to a KVM console port,
keystrokes and video signals are
transmitted in real-time — exactly as if
you were situated locally.
The Status Bar provides
real-time information on
connection parameters.
Figure 9 RRC Window
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14
USTIP USER GUIDE
Mouse Pointer Synchronization
When controlling a target server, MPC and RRC display two mouse cursors: one belonging to
your client workstation and the other belonging to the target server. When properly configured,
the two mouse cursors will align. Should you experience difficulty with mouse synchronization,
please refer to the section Configuring Target Servers, at the beginning of this chapter.
For additional information on using MPC and RRC, please refer to the Raritan Multi-Platform
Client and Raritan Remote Client User Guide, available on Raritan’s Website
http://www.raritan.com/support/productdocumentation (under Dominion KX), or on the Raritan
User Manuals & Quick Setup Guides CD included with your Dominion KX shipment.
Note to CommandCenter Users
If you are using USTIP in a CommandCenter configuration, perform the installation steps as
outlined above. After completing the steps in this chapter, please consult the CommandCenter
Secure Gateway User Guide on Raritan’s Product Documentation Web page
rest of this user guide applies primarily to users deploying USTIP without the integration
functionality of CommandCenter.
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CHAPTER 3: OPERATION – ADMINISTRATIVE FUNCTIONS
15
Chapter 3: Operation – Administrative Functions
Accessing the Administrative Functions
Access and execute Administrative functions via local admin console, or via remote
administration. Only administrators (users with administrative privileges) can access the USTIP
Administrative Menus. Please note that users are not actually configured on the USTIP; the
USTIP uses the Paragon user database and Paragon Administrator privileges.
Local Admin Console
Figure 10 USTIP Admin Console
Power ON the USTIP unit via the power switch on the back of the unit.
Note: The default USTIP login user name is admin, with the password raritan. This user has
administrative privileges. Passwords are case sensitive and must be entered in the exact case
combination in which they were created. The default password raritan must be entered entirely in
lowercase letters. The password cannot be changed from USTIP. When connected to a UMT, it
will adopt the UMT’s administrator password.
Important: The USTIP Administration menus shown here administer only USTIP
settings, not Paragon settings.
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16
USTIP USER GUIDE
Remote Admin Console
Another way to access USTIP administrative functions is to do so remotely, using MPC or RRC.
Any administrative user logged on to USTIP at a Remote PC can perform administrative
functions remotely to make changes to the system, as long as USTIP is set to allow remote
administration privileges.
Note: Only users with administrator privileges can access the Remote Admin feature.
To access the Administrative menus from RRC, double click on the Admin path entry displayed
on the Navigator for the USTIP unit you wish to configure.
Admin icon
Figure 11 Admin Icon in Navigator
Navigating the Administrative Menus
Figure 12 USTIP Main Menu
•
•
To activate a menu: either press the TAB or Ç and È keys on your keyboard to highlight the
menu selection you want to view (or press the letter in brackets before your choice) and then
press ENTER.
After editing any sub-menus, press CTRL+S to save changes. You must press CTRL+S
before exiting any screen you have changed.
•
•
•
To return to a previous menu, press ESC.
View the text along the bottom of each screen for additional options.
After changing the Network Configuration, you must reboot.
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CHAPTER 3: OPERATION – ADMINISTRATIVE FUNCTIONS
17
Network Configuration
Use the TAB, Ç, or È key to highlight [C] Configure UST-IP on the Main Menu (or press C)
and press ENTER. At the Configuration Menu, select [N] Network Configuration and press
ENTER. Please note that after you have made changes to the Network Configuration, you must
press CTRL+S to save your changes. Reboot after all changes are saved to apply them to your
Network.
Figure 13 Configuration Menu
Figure 14 Network Configuration Screen
•
•
Name: Designate a unique name for this USTIP unit, for example, “Miami Data Center.” The
default name is USTIP.
Enable Ethernet Interface: Designates whether USTIP should enable its Ethernet adapter as
active (default: YES).
Note: Network connections must be 10BASE-T or 100BASE-TX Ethernet
−
−
Line Speed & Duplex: Auto detect 10 Mbps/Full Duplex, 10 Mbps/Half Duplex, 100
Mbps/Full Duplex, or 100 Mbps/Half Duplex
Obtain IP address automatically (DHCP):
♦ YES: Enables dynamic IP addressing for USTIP. Each time USTIP boots, it will
request an IP address from the local DHCP server. Note that this setting can
make remote access to USTIP from outside the LAN difficult, since the
dynamically assigned IP address must be known in order to initiate a connection.
♦ NO (default): Assigns a fixed IP address to the USTIP unit (recommended).
ƒ
IP Address: Enter the IP address for USTIP given by your Network
Administrator.
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18
USTIP USER GUIDE
ƒ
ƒ
Subnet Mask: Enter a Subnet Mask provided by your Network
Administrator.
Default Gateway: Enter the Default Gateway if your Network Administrator
specifies one.
•
Enable Modem Interface: Enables Dial-up Modem access (default: YES). For USTIP, an
external serial modem must be connected in order for this function to work properly.
Enable Web Browser Interface: Enables web browser access to USTIP (default: YES).
Use Default TCP Port 5000:
•
•
−
−
YES (default): Utilizes the default port 5000.
NO: Enter an alternate port number.
Note: In order to access USTIP from beyond a firewall, your firewall settings must enable two-
way communication through the default port 5000, or the non-default port configured above.
User Station Options
Select [U] User Station Options on the Configuration Menu to configure the User Station. In the
User Station Configuration screen, use the Å and Æ arrows on your keyboard to set Port
Priority to favor None, Remote, or Local users.
On the P2-USTIP1 model,
•
•
•
If you set Port Priority to Remote, a Remote user will be prompted to terminate the Local
user session when attempting to connect to the same USTIP unit.
If you set Port Priority to Local, a Local user automatically terminates a Remote user session
when attempting to connect to the same USTIP unit.
If you set Port Priority to None, there is no capability to automatically terminate a user
session. Instead, the first user to connect to a port, regardless of Remote or Local status,
maintains access to that port until that user terminates the session. Other users attempting to
connect will be notified that the port is busy.
Figure 15 USTIP UserStation Configuration Screen
On the P2-USTIP2 model, two ports are available for connection. The second port will always be
used before the first port, leaving the first free until another user attempts to connect.
•
If you set Port Priority to Remote, the first Remote user connects to port 2, and if a second
Remote user attempts to connect and there is a Local user on port 1, the second Remote user
is prompted to terminate the Local user’s session.
•
If you set Port Priority to Local, a Local user automatically terminates a Remote user session
(if Remote users are on both ports, the second port connection is terminated).
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CHAPTER 3: OPERATION – ADMINISTRATIVE FUNCTIONS
19
•
If you set Port Priority to None, there is no capability to automatically terminate a user
session. Instead, the first user to connect to either port maintains access to that port until the
user is finished. Other users attempting to connect will be notified that the port is busy.
Note: When two users connect to the same P2-USTIP2 device, two heads
will appear on the
status bar of the client, such as Raritan Remote Client (RRC) or Multi-Platform Client (MPC).
Security Configuration
Select [S] Security Configuration on the Configuration Menu to set the USTIP security
parameters.
Figure 16 USTIP Security Configuration Screen
•
Encryption mode: Toggle through the choices and select the desired level of encryption for
initial connection authentication and remote session video data transfer.
−
−
No encryption: No encryption or security. Neither the initial connection authentication
nor remote video data transfer is encrypted.
SSL authentication, NO data encryption: This mode secures user names and
passwords, but not KVM data. 128-bit Secure Socket Layer (SSL) protocol provides a
private communications channel between USTIP and the Remote PC during initial
connection authentication. No encryption security in place during remote KVM data
transfer.
−
−
SSL authentication, data encryption (default): This mode secures user names,
passwords, and KVM data. 128-bit Secure Sockets Layer (SSL) protocol provides a
private communications channel between USTIP and the Remote PC during initial
connection authentication. After authentication, KVM data is also transferred with 128-
bit encryption, but using a proprietary protocol more efficient than SSL.
SSL authentication, SSL data encryption: This mode secures user names and
passwords, and provides high-level security for KVM data. 128-bit Secure Sockets Layer
(SSL) protocol provides a private communications channel between USTIP and the
Remote PC during initial connection authentication. 128-bit SSL encryption is also in
place during remote KVM data transfer.
Note: SSL data encryption increases the amount of data that must be sent over the remote
connection, and is, therefore, not recommended for modem or very slow Internet connections.
The default setting “SSL authentication, data encryption” offers exactly the same level of security
with a higher level of efficiency.
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20
USTIP USER GUIDE
•
Allow remote administration:
−
NO: To keep access to all Administrative Functions available only from the USTIP
Admin Console, and not from a Remote PC.
−
YES (default): Allows remote access to all Administrative USTIP Functions by
administrators logged on at a Remote PC.
•
•
Logout idle users: This option is not available for configuration. Whether the idle remote
users will be disconnected will be based on the setting defined in the Paragon system.
Private key: Enter a private key password. This private key acts as a second level of
password protection. Only remote users who know the private key password, in addition to
their user name and password, can log in and connect to USTIP.
−
Confirm private key: Enter private key password again for re-confirmation.
To configure private key
You must perform the following steps to create a private key password.
1. Press the Tab key to advance to the Private key field and type a private key number; the
private key can be up to 23 alphanumeric characters. Do not use special characters, such as #
or $ (if special characters are included, the private key will fail).
2. Press Tab once and retype the private key in the Confirm private key field.
3. Press CTRL+S on your keyboard to save the private key. A confirmation message appears.
4. Restart the USTIP device to save the private key on your server. Please note that rebooting
the USTIP should take approximately 60 seconds, but may take longer, depending on your
Paragon configuration.
In order for the private key functionality to work correctly after you have rebooted the USTIP
device, you must modify the USTIP profile in the Raritan Remote Client (RRC). Please perform
the following steps:
1. After you have reconnected to the RRC, scroll down in the Navigator window and right-click
on the USTIP icon.
2. Click Modify Profile in the shortcut menu.
3. Click on the Security tab.
4. Type the Private Key you just entered in the Private Key field of the USTIP Security
Configuration menu.
5. Retype the Private Key in the Confirm Private Key field.
6. Click OK to save the Private Key to the USTIP profile.
You may now log onto your USTIP device remotely through the RRC.
Note 1: Private key passwords are case sensitive. For remote user login, they must be entered by
the user in the exact case combination in which they were created here.
Note 2: Private key passwords must be alphanumeric. Special characters cannot be used.
•
Enable SNMP: Toggles whether USTIP responds to SNMP GET REQUESTS
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CHAPTER 3: OPERATION – ADMINISTRATIVE FUNCTIONS
21
Performance Settings
Select [P] Performance Settings on the Configuration Menu to set up USTIP’s video data
transfer and bandwidth parameters.
Figure 17 USTIP Performance Settings Screen
•
•
•
Pause video stream for idle users: Pausing the flow of video data during periods of
prolonged inactivity will prevent an inactive user from needlessly consuming bandwidth.
−
−
Never (default): Video data will continually be sent to Remote PC, constantly updating
the screen, even if the remote user is Idle, sending no active input to USTIP.
After 5, 15, 30, 60, or 120 minutes: Video data flow to the Remote PC will pause after
the selected time period has passed with no active input from the Remote PC.
Maximum total Bandwidth usage: Sets an upper limit to the amount of bandwidth that can
be consumed by this one USTIP unit.
−
−
No Limit (default): USTIP can consume as much bandwidth as needed.
10, 5, 2, or 1 megabit or 512, 256, 128 kilobit: Total bandwidth available to be
consumed by this USTIP unit is limited to the selected quantity. The lower the
bandwidth allowed, the slower the performance that may result.
Maximum Bandwidth per user: Sets an upper limit to the amount of bandwidth that can be
consumed by each user logged onto this one USTIP unit.
Note: Control of USTIP and a connected Target Server is based on first active keyboard/mouse
input, so multiple users attempting keyboard input or mouse movement at exactly the same
moment may experience uneven control.
−
−
No Limit (default): Each active user can consume as much bandwidth as needed.
10, 5, 2, or 1 megabit or 512, 256, 128 kilobit: Bandwidth consumed by each active
user during the operation of this USTIP unit is limited to the selected quantity. The
lower the bandwidth allowed, the slower the performance that may result.
Press CTRL+S to save changes or Esc to cancel changes, and return to Configuration Menu.
Saved Performance Settings changes will not take effect until USTIP is restarted.
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22
USTIP USER GUIDE
Time and Date
Select [T] Time and Date on the Configuration Menu to view and adjust current date and time
on the USTIP unit. Once saved, Time and Date changes will not take effect until USTIP is
restarted.
Figure 18 Time and Date Screen
•
•
New Date / New Time: To manually input changes to current date and time values.
Adjust for daylight savings time: Toggle between YES and NO to reflect whether your
country or state follows the daylight savings time procedure.
•
Get Time From SNTP Server: Indicates whether USTIP time/date should be automatically
synchronized with the time/date of an external SNTP server.
−
−
−
Primary Server IP Address: IP address of first SNTP server to attempt time
synchronization.
Secondary Server IP Address: IP address of second SNTP server to query, if primary
server is unavailable.
User standard UDP port 123: Allows user to modify UDP port used for SNTP time
synchronization. Consult your SNTP server administrator to determine if this value
should be adjusted.
•
Time Zone: Select the time zone in which your USTIP unit is physically located.
Press CTRL+S to save changes or Esc to cancel changes, and return to the Configuration Menu.
Saved Radius Configuration changes will not take effect until USTIP is restarted.
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CHAPTER 3: OPERATION – ADMINISTRATIVE FUNCTIONS
23
Access Control List
Select [A] Access Control List on the Configuration Menu to set accessibility in the Access
Control List (ACL) and allow or deny specific IP Addresses or ranges of IP Addresses to connect
to the USTIP unit.
If entering a range of IP Addresses, type the starting and the ending IP Address values in the
Start and End columns; use the TAB key to navigate through the fields. Use the Å and Æ keys
to select Allow or Deny for each line item. Press CTRL+S when finished.
Figure 19 Access Control List Screen
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USTIP USER GUIDE
Remote Syslog
Select [L] Remote Syslog on the Configuration Menu to allow remote users to save the server
logs. Use the Å and Æ keys to select Yes or No.
Figure 20 Remote Syslog Configuration Screen
If you select Yes, type the IP Address to which you want to save the Syslog in the Remote Syslog
Server IP field, specify the information to save in Syslog Priority Threshold (for example,
Notices, Debugs, Emergency messages, etc.), and select the category of data in the Syslog
Category field. Press the TAB key to advance through these fields, and use the Å and Æ keys to
make selections. When finished, press CTRL+S to save changes and return to the Remote Syslog
screen.
Figure 21 Remote Syslog Configuration Options
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CHAPTER 3: OPERATION – ADMINISTRATIVE FUNCTIONS
25
View USTIP Status
The USTIP Event Log screen shows a log file containing information about USTIP log-in and
connection activities. This Event Log stores USTIP events, such as user login or logout, bad login
attempts, Admin login, and logout at the USTIP Admin console, Admin changes to the system
configuration, Admin user profile additions, changes, or deletions, modem activity, system
startup and shutdown, and all errors that occur, with the date and time of each event. Please see
Appendix C: Troubleshooting for a listing of error codes with their meaning and suggested
solution. Up to 2,048 events can be stored in one log file.
USTIP also auto-recovers from fatal errors. If a fatal error occurs, it is recorded and USTIP
automatically reboots. If a non-fatal error occurs, it is recorded and USTIP waits until all users
are logged off the system, and then it reboots to make sure the previous non-fatal error does not
escalate to a fatal error.
Figure 22 USTIP Main Menu
Figure 23 Status Log Screen
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26
USTIP USER GUIDE
Restart or Shutdown the USTIP
You can restart or shut the USTIP unit down from the Main Menu. Restart R, Shutdown S, or
Cancel Esc the restart or shutdown command. R Restarts the USTIP unit and brings the USTIP
Admin Console back to the USTIP Initialization screen.
Figure 24 USTIP Main Menu
Diagnostics
To view the USTIP Diagnostic Console, press D at the Main Menu.
Please do not activate the Diagnostics screen unless you are fully trained and know the meanings
and intended use of these commands; these functions are available in order to assist Raritan
Technical Support in the event of problems. Please contact Raritan Technical Support if you
require more information.
Figure 25 Diagnostic Console
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APPENDIX A: SPECIFICATIONS
27
Appendix A: Specifications
ITEM
DIMENSIONS
(WXDXH)
WEIGHT
POWER
P2-USTIP1 1U 19” Rackmount Case:
17.2” (W) x 11.46” (D) x 1.72” (H)
440mm (W) x 291mm (D) x 44 mm (H)
P2-USTIP2 1U 19” Rackmount Case:
8.05 lbs.
(3.65 kg)
115V/230V
50/60 Hz
0.3A
8.16 lbs.
(3.7 kg)
115V/230V
50/60 Hz
0.6A
17.2” (W) x 11.46” (D) x 1.72” (H)
440mm (W) x 291mm (D) x 44 mm (H)
Remote Connection
Network:
10BASE-T, 100BASE-TX Ethernet
Modem:
Dedicated Modem Port
Protocols:
TCP/IP, UDP, NTP, Syslog, DHCP, HTTP, HTTPS, SSL
Raritan Remote Client (RRC) Software
Operating System Requirements: Windows XP / NT / ME / 2000
KVM Input
Supported Resolutions:
Text Modes
640x480 @ 60Hz
640x480 @ 72Hz
640x480 @ 75Hz
640x480 @ 85Hz
720x400 @ 70Hz
720x400 @ 85Hz
800x600 @ 56Hz
800x600 @ 60Hz
800x600 @ 72Hz
800x600 @ 75Hz
800x600 @ 85Hz
1024x768 @ 60Hz
1024x768 @ 70Hz
1024x768 @ 75Hz
1024x768 @ 85Hz
1152x864 @ 60Hz
1152x864 @ 70Hz
1152x864 @ 75Hz
1280x960 @ 60Hz
1280x1024 @ 60Hz
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USTIP USER GUIDE
Cable Specifications
Category 5e UTP cable to connect to network.
Paragon download cable to connect from Admin Port to local PC port.
KVM Switch Specifications
Supports KVM switches utilizing an On-Screen User Interface, including Raritan’s Paragon, Z-
Series, MasterConsole MX4, and MasterConsole II product lines.
Output Specifications
Local Access Console: PS/2 Keyboard, PS/2 Mouse, HD15 Video
Local Admin Port:
DB9F
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APPENDIX B: FREQUENTLY ASKED QUESTIONS
29
Appendix B: Frequently Asked Questions
QUESTION:
ANSWER:
What is USTIP?
USTIP is the easiest, fastest, most reliable way to remotely access
and manage multiple servers connected to a Paragon II - no matter
where you are or where your servers are located.
How does USTIP
work?
USTIP connects to the Cat5 Paragon switch. Using Raritan’s
powerful frame-grabber and compression technology, it captures,
digitizes, and compresses the video signal before transmitting to a
remote PC.
What level of control
does a USTIP remote
The remote user has direct access and total control of target servers
for maintenance, administration, and troubleshooting, from running
user have over attached GUI applications to BIOS-level troubleshooting, and even rebooting.
Target Servers?
Remote Access
With USTIP, the USTIP software runs only on the USTIP unit itself,
not on each individual Target Server. Traditional Remote Access
Software solutions require software to be loaded and running on
each Target Server, which must offer a supporting Operating
System. This can create compatibility, performance, and reliability
issues on mission critical Target Servers.
Software has been
available for a long
time. What makes
USTIP different?
What remote access
connection methods
can USTIP
USTIP provides network administrators with a choice of remote
access via Internet, LAN/WAN, or dial-up modem. That means
servers can be accessed both in and out of band, so remote access to
mission-critical target servers is always available - even if the
network is down.
accommodate?
What types of
computers can USTIP
remotely control?
USTIP connects directly to Paragon, and therefore supports SUN,
Mac, Serial, etc.
Is special software
Use USTIP with Raritan Multi-Platform Client or Raritan Remote
required for the Remote Client; please speak with your Raritan reseller for additional
PC?
information.
Which Raritan KVM
Switches will work
with USTIP?
Currently, USTIP is supported with the Paragon II line of switches.
Can I continue to
access my KVM
configuration locally?
Yes. USTIP features a special Direct Analog User port for direct
access to the KVM configuration. This pass through port provides an
additional local access point, which is especially important for single
user switches or for providing critical access to servers if the
network is down.
Does USTIP support
LDAP/RADIUS?
No; it must be part of a Paragon configuration, and requires the
Paragon username and password.
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30
USTIP USER GUIDE
QUESTION:
ANSWER:
Is USTIP easy to
install?
USTIP is very easy to install. Just connect it to a user port on an
existing KVM configuration and assign an IP address and/or
telephone number for modem access.
How Is USTIP
administration carried
out?
Administrators access USTIP through a connected USTIP Admin
Console. A simple keyboard driven interface of menus offers
straightforward access to USTIP setup and control. User profiles,
security settings, configuration and diagnostics are just a few of the
options available. The USTIP Admin Console can be removed from
the server room once initial USTIP setup is complete, after which all
configuration may be performed remotely via web browser.
Are there security
features to protect my
Yes. USTIP provides many layers of security. USTIP can be
configured to provide high-level connection authentication and
Target Servers from an video data transfer security during a remote session. User names,
unauthorized remote
connection?
passwords, private-keys, and Secure Socket Layer (SSL) 128-bit
encryption are all available. USTIP can also function as a RADIUS
client. In addition, all Raritan KVM Switches that feature an On-
Screen User Interface (OSUI) come with a complete security
scheme, requiring user name and password access to Servers as
designated by the network administrator.
Is there a double login
using USTIP?
No, only single login. A double login exists if you use IP-Reach
with Paragon.
Remote access can be obtained via a web browser to the USTIP1’s
IP address.
Is there Web-Based
Access?
ƒ
Connection from any Windows-based PC - Windows 2000, or
XP
ƒ
Microsoft Internet Explorer, Mozilla, and Netscape
USTIP1 – the local and remote user share 1 path
USTIP2 – the 1st path is shared with local and remote users, the 2nd
path is dedicated for remote users
How does USTIP
handle a local and
remote user when
trying to access
USTIP?
USTIP1 operates under three working modes where the user is able
to assign priority to either the local, remote user or provide a “first
come first serve basis” via the admin console for the Local port or
the Remote port.
Can I customize USTIP Yes. A variety of fine-tuning procedures are available. Automatic
to enhance performance Color calibration, KVM On-Screen Display tuning, and Target
relative to my specific
KVM configuration?
Mouse Pointer adjustments all serve to enhance USTIP performance.
Can I customize USTIP Yes. USTIP offers a variety of performance enhancements to
to enhance performance optimize a chosen connection method. Color Depth, Progressive
with regard to different Update, and Internet Flow Control are just a few of the adjustment
remote access methods options available to speed response time. Color Depth, for example,
and situations?
can be adjusted all the way down to black and white to decrease the
data load during an emergency midnight modem connection to
mission-critical servers over low-bandwidth.
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APPENDIX B: FREQUENTLY ASKED QUESTIONS
31
QUESTION:
ANSWER:
Can I use USTIP in a
VPN?
Yes. USTIP fits most network configurations utilizing standard
TCP/IP. The network administrator simply adds USTIP as a node on
the network via the USTIP Admin Console.
What is the slowest
connection USTIP can
handle?
USTIP offers scalable performance based on bandwidth available,
down to 20kbps.
Can I perform a Dial-
up modem connection
to USTIP over a PBX
line?
No. Modems require an analog telephone line.
Can I use USTIP within USTIP can be used in any computer network that supports its
my local network?
Ethernet connection.
Both TCP and UDP are used by USTIP. However, TCP is essential,
whereas UDP is optional.
When does USTIP use
TCP? UDP?
UDP is used only for one USTIP feature, automatic detection
(“browse”) of USTIP units in a subnet.
If you do not employ the browse feature (and by extension, are not
using DHCP), then USTIP will only communicate using TCP.
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USTIP USER GUIDE
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APPENDIX C: TROUBLESHOOTING
33
Appendix C: Troubleshooting
Problems and Suggested Solutions
REMOTE CONNECTION
PROBLEM
SOLUTION
I cannot connect to USTIP Ensure that you have specified the modem device for your Remote PC
via dial up modem.
in the Add Connection Window (Dial-up type connection) modem
field.
Although concurrent connections may be enabled (either globally
or individually), the modem in USTIP will only accommodate one
remote connection at a time – ensure that someone else is not
already connected via modem.
Ensure that your user profile has modem access enabled and that
USTIP is configured to enable a modem interface on the Network
Configuration Screen.
Ensure that the communication port chosen by the network
administrator on the Network Configuration screen matches the
port set in your connection profile.
I cannot connect to USTIP Re-check the IP settings for USTIP from the USTIP Admin
via LAN/WAN or
Internet.
Console or remote Admin Console window. Accessing the
Network Configuration screen, ensure that the IP addresses set
for “IP Address, Subnet Mask, and Default Gateway” are still set
correctly, per your Network Administrator’s instructions.
Ensure that your user profile has network access enabled and that
USTIP is configured to enable a network interface.
Ensure that the communication port chosen by the network
administrator on the Network Configuration screen matches the
port set in your connection profile.
Ensure that the network configuration is correct by sending a
PING from the Remote PC to USTIP.
Ensure that your private key is set correctly.
I cannot connect to USTIP Re-check the IP settings for USTIP from the USTIP Admin
via Web Browser.
Console or remote Admin Console window. Accessing the
Network Configuration screen, ensure that the IP addresses set
for “IP Address, Subnet Mask, and Default Gateway” are still set
correctly, per your Network Administrator’s instructions.
Ensure that your user profile has Web Browser access enabled and
that USTIP is configured to enable Web Browser.
I cannot connect to USTIP Ensure that you are using a valid and correct user name and
and seem to be stuck at the password. Ensure that you are typing user name and password in
Login window.
the exact upper and lowercase combinations in which they were
created. Drag the Login window to the side and view Connection
Status window behind it. The Connection Status window will
show details on your connection attempts, and may offer specifics
on the problem.
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USTIP USER GUIDE
DIRECT ANALOG USER
SOLUTION
CONSOLE PROBLEM
The Direct Analog User
Console does not
function.
Make sure the KVM switch is functioning properly. Make sure
that USTIP is turned on. USTIP must be powered on for the Direct
Analog User Console to function. The cable located inside USTIP
that connect the Direct Analog User Console port(s) may have
disconnected – Contact Raritan Technical Support for assistance.
I cannot seem to gain
steady keyboard/mouse
control of the active
Target Server from a
Direct Analog User
Console.
Keyboard/mouse control of a Target Server from a Direct Analog
User Console is shared on a first active keyboard/mouse input
basis with any remote users who may be currently connected.
Ensure that no remote users are currently attempting to control the
active Target Server.
I cannot view the Target
Server that I am looking
for from a Direct Analog
User Console.
Ensure that you are looking at the Direct Analog User Console
connected to the correct User Port. Remember, Direct Analog
User Consoles can be attached to User Ports 1 through 4. Each
User Console will view the path of the matching KVM Port. For
example, the User Console attached to User Port 1 will view the
KVM path attached to KVM Port 1. Similarly, the User Console
attached to User Port 2 will view the KVM path attached to KVM
Port 2, and so on.
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APPENDIX C: TROUBLESHOOTING
35
KEYBOARD PROBLEM
SOLUTION
USTIP is not accepting
keyboard commands
from the Remote PC.
The USTIP window of TRC must be the active window for proper
keyboard control. Ensure the window in which you are typing is
active.
Try clearing the keyboard signals to ensure that the release or
breakcode signal has been received − alternately press the CTRL,
Shift and Tab keys rapidly a few times on your keyboard. Ensure
the remote user has keyboard and mouse privileges.
Exit the USTIP software and then restart it again.
I pressed the Caps Lock
key on my Remote PC.
The CAPS indicator on
the USTIP Status Bar
appeared, but the Caps
Lock indicator light is
not lit on my Remote PC
keyboard.
This is normal. Use the indicators on the Status Bar to determine
CAPS key status for the Target Server. If a local user at the Direct
Analog User Console’s keyboard has changed a Lock key status
(Caps-Lock, Num-Lock, or Scroll-Lock) on the Target Server,
then server status may not match the state of the Remote PC’s
keyboard.
The Keyboard is not
Reset the keyboard chips within USTIP by recycling power to it.
functioning and the green Make sure you power down both USTIP and all attached KVM
LED on the back of switches at the same time. Otherwise the KVM chips in USTIP
USTIP for at least one of will draw power from the KVM switches and fail to reset.
the KVM ports is not
blinking, but rather
constantly lit.
I am accessing USTIP
Click the window title bar under the USTIP toolbar to activate the
via the Web Browser and viewing window. If the viewing window is not the active window,
the keyboard does not
function. I type, but
nothing happens.
the keyboard will not function.
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36
USTIP USER GUIDE
KVM ON-SCREEN USER
SOLUTION
INTERFACE (OSUI) PROBLEM
Log out of KVM on disconnect is
Make sure that the Hotkey set in the Options window is
set to YES in the Security
the same Hotkey that commands the OSUI of the base
Configuration screen, but USTIP KVM switch attached to USTIP.
is not logging out of the KVM
upon remote user disconnection.
MOUSE PROBLEM
SOLUTION
Target Server Mouse Pointer
tracks too slowly after USTIP
Mouse Pointer.
When working from a Remote PC, a slight delay between
the larger USTIP Mouse Pointer and the smaller Target
Server Mouse Pointer is normal due to uncontrollable
lags in the speed of the remote connection – Internet,
direct dial modem, or network. With each new video
image viewed, USTIP automatically re-syncs and aligns
the mouse pointers. Wait a few seconds after switching to
each new video image for automatic re-calibration to take
place and the two mouse pointers will line up with each
other. If you do not wish to wait for this auto calibration,
or you find the two mouse pointers out of sync at any
time; click Synchronize Mouse, or simultaneously press
the keys CTRL-ALT-S. This will manually re-align the
two pointers.
Immediately after switching to a
new Target Server channel the
mouse stops and/or is out of sync.
Adjust the motion of the Target Server Mouse Pointer.
For Windows 2000 based Target Servers, set the mouse
motion speed on each Target Server to the middle speed
setting between Slow and Fast and the mouse motion
acceleration speed on each Target Server to Off or None.
For Windows ’95, ’98, and NT based Target Servers, set
the mouse motion speed on each Target Server to the
slowest setting.
Color Settings are not optimally calibrated. Please see the
Raritan Multi-Platform Client and Remote Client
User Guide, available on Raritan’s Website
or on the Raritan User Manuals & Quick Setup Guides
CD ROM for additional information.
Click Synchronize Mouse, or press CTRL-ALT-S.
The larger USTIP Mouse Pointer
does not track or is not in sync (not
aligned) with the smaller Target
Server Mouse Pointer.
Ensure each Target Server uses a standard Windows
mouse driver.
For Windows 2000 based Target Servers, set the mouse
motion speed on each Target Server to the middle speed
setting between Slow and Fast and the mouse motion
acceleration speed on each Target Server to None. For
Windows ’95, ’98, and NT based Target Servers, set
mouse motion speed on each Target Server to slowest
setting possible.
Click Auto-sense Video or simultaneously press CTRL-
ALT-A.
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APPENDIX C: TROUBLESHOOTING
37
MOUSE PROBLEM
SOLUTION
USTIP is not accepting my mouse. USTIP will not support a serial type mouse or non-
standard mouse drivers. It does support a PS/2 style
mouse and standard Windows mouse drivers. Other
mouse drivers may function with USTIP, but will require
extensive changes to the mouse settings until a
functioning mix of motion settings is found. If you must
use a mouse driver on a Target Server that is not
currently supported by USTIP, try setting the mouse
acceleration to none and the mouse speed to slow.
USTIP Mouse Pointer and the
Windows NT Administration or Log On screens may
Target Server Mouse Pointer do revert to default mouse pointer motion/acceleration
not sync up in certain Windows
NT Administration screens, like
the NT log on screen.
speeds. As a result, mouse sync may not be optimal at
these screens. If you are comfortable adjusting the
registry on the Windows NT Target Server, you can
obtain better USTIP mouse sync at NT Administration
screens by entering the Target Server’s registry editor
and changing the following settings: default user mouse
motion speed = 0; mouse threshold 1 = 0; mouse
threshold 2 = 0.
TARGET SERVER PROBLEM
SOLUTION
When I reboot a Target Server
through USTIP, from a Remote
PC, I cannot access the Target
Server’s BIOS. It seems USTIP is
not accepting the BIOS entry
command keystroke.
To access a Target Server’s BIOS first temporarily de-
select the Sense video mode changes automatically
checkbox in the Video Settings window, accessed with
Video Settings on the USTIP toolbar. Video auto-
sensing slows remote viewing of the reboot process and
makes it difficult to send BIOS access keystrokes to the
Target Server from a Remote PC, because auto-sensing
tells USTIP to work constantly to keep up with the
Target Server’s feverishly changing video screens during
reboot. De-selecting the auto-sense checkbox frees
USTIP to accept and convey BIOS access keystrokes. It
also aides in the quick interpretation of rapidly changing
video screens. Be sure to re-select the checkbox when
finished with BIOS access.
USTIP PROBLEM
SOLUTION
I cannot power down USTIP.
The main power switch for USTIP is on the back of the
unit. To turn off USTIP hold the power key down for a
few seconds. To turn USTIP back on, press the power
button again.
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38
VIDEO PROBLEMS
USTIP USER GUIDE
SOLUTION
After switching to a different
Click Auto-sense Video or simultaneously press the keys
Target Server channel the video CTRL-ALT-A. USTIP will adjust the video settings. If the
is not clear. Sometimes there is video does not become clear, additional manual video
a black edge at the boundary of setting adjustments may be necessary. Contact Raritan
the Target Server’s screen.
Technical Support to discuss changes to the Video Settings
window.
Ensure all Target Servers have standard blanking times.
Horizontal and vertical blanking times should closely
approximate VESA standard values.
When viewing a Target Server
remotely, the video image is
filled with moving block of
incorrect color that seem to
track next to the movement of
the mouse pointer.
The Color Settings on the Video Settings tab in the Video
window are not set correctly. Attempt manual adjustment
until the color blocking ceases or run the Automatic Color
Calibration Routine.
The screen is filled with small
visual errors, or grains of
missing color, which need to be
cleaned up.
Click Refresh Screen on the USTIP toolbar or
simultaneously press the keys CTRL-ALT-R.
The video seems to be stuck in
Auto Sense mode and the auto
sensing message in the middle
of the screen keeps counting
higher and higher.
Pressing Auto-sense Video while auto sensing is occurring
will stop the auto sense process. Check your Target Server
resolution to ensure USTIP supports it.
WEB BROWSER PROBLEMS
SOLUTION
I cannot connect to USTIP via
Web Browser.
Re-check the IP settings for USTIP from the USTIP Admin
Console or remote Admin Console window. Accessing the
Network Configuration screen, ensure that the IP
addresses set for “IP Address, Subnet Mask, and Default
Gateway” are still set correctly, per your Network
Administrator’s instructions.
Ensure that your user profile has Web Browser access
enabled and that USTIP is configured to enable Web
Browser.
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APPENDIX C: TROUBLESHOOTING
39
Event Log File and On-Screen Error Codes
USTIP will display or log an error code in the USTIP Event Log Screen in the event of a
problem occurring. Error codes are eight-digit hexadecimal numbers, containing two parts: the
first four denote error type; and the second four digits denote a location code.
These last four digits of the USTIP error code are the most useful in determining what has caused
a system failure. Below is a list of location codes (the last four digits of an error code), and their
meanings.
ERROR CODE
(LAST 4
MEANING
RECOMMENDATION
DIGITS)
0001 – 0003
Memory allocation error
Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
0004
Could not read the
configuration file on
startup. The file may be
corrupt, the file system
may be damaged, or the
config file might be from
an older version of
USTIP.
Reenter the configuration information and
reboot. If the problem continues, restore the
software and file system from the Recovery CD-
ROM.
0005
0006
The config file was
missing. This may be the reboot. If the problem continues, restore the
first time you have started software and file system from the Recovery CD-
USTIP or the file system
has become corrupt.
Reenter the configuration information and
ROM.
The config file could not
Retry, but if the problem persists, restore the
be saved. The file system software and file system from the Recovery CD-
may be corrupt or the
hard drive may not be
responding.
ROM.
0007 – 0008
0009
Memory allocation error. Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
Could not find the frame
grabber card.
Power off the system and make sure the frame
grabber card is inserted firmly. If the problem
persists, there may be a problem with your
USTIP hardware.
000A
Frame grabber card is not Power off the system and make sure the frame
responding correctly.
grabber card is inserted firmly. If the problem
persists, there may be a problem with your
USTIP hardware.
000B
Memory allocation error. Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
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40
ERROR CODE
USTIP USER GUIDE
MEANING
RECOMMENDATION
(LAST 4
DIGITS)
000C – 000F
Memory allocation error. Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
0011
0012
The Ethernet controller
could not be found.
There is a problem with the USTIP hardware.
The modem could not be Power off the system and make sure the frame
found.
grabber card is inserted firmly. If the problem
persists, there may be a problem with your
USTIP hardware.
0013
Memory allocation error. Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
0014
0015
There is a problem with
the IP address.
Check the IP address configuration and reboot.
The DHCP server did not Make sure your DHCP server is operating
respond. USTIP could not correctly and then reboot USTIP.
acquire an IP address.
0016 – 0019
001A
There is a problem with
one of the USTIP startup Recovery CD-ROM.
files.
Restore the software and file system from the
Error occurred while
initializing the UDP
socket.
Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
001B
Error occurred while
Reboot USTIP. Make sure the BIOS memory
initializing the TCP write test recognizes at least 64MB of RAM. If the
socket.
problem persists, restore the software and file
system from the Recovery CD-ROM.
001C
Error occurred while
initializing the TCP read
socket.
Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
001D – 001E
001F
Resource allocation error. Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
Could not listen to the
TCP write socket.
Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
0020
Could not listen to the
TCP read socket.
Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
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APPENDIX C: TROUBLESHOOTING
41
ERROR CODE
(LAST 4
MEANING
RECOMMENDATION
DIGITS)
0021
TCP listen process failed. Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
0022
UDP listen process failed. Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
0023
SSL write failed.
SSL read failed.
Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
0024
Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
0025
Memory allocation error. Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
0026 – 0029
002A – 002F
0030-0039
003A – 003F
0040
Resource allocation error. Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
Resource allocation error. Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
Resource allocation error. Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
Resource allocation error. Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
Resource allocation error. Reboot USTIP. Make sure the BIOS memory
test recognizes at least 64MB of RAM. If the
problem persists, restore the software and file
system from the Recovery CD-ROM.
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42
USTIP USER GUIDE
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APPENDIX C: TROUBLESHOOTING
43
255-31-0006
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World Headquarters
Raritan Japan
European Headquarters
Raritan, Inc.
4th Floor, Shinkawa NS Building
1-26-2 Shinkawa, Chuo-ku, Tokyo 104-
0033
Tel. (81) 03-3523-5991
Fax. (81) 03-3523-5992
Email: [email protected]
Web: raritan.co.jp
Raritan Europe, B.V.
Eglantierbaan 16
2908 LV Capelle aan den IJssel
The Netherlands
Tel. (31) 10-284-4040
Fax. (31) 10-284-4049
Email: [email protected]
Web: www.raritan.fr
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Somerset, NJ 08873
USA
Tel. (732) 764-8886
Fax. (732) 764-8887
Email: [email protected]
Web: raritan.com
Raritan Osaka
Raritan America
3rd Floor,
Raritan, Inc.
Osaka Kagaku Sen’l Kaikan Bldg.
4-6-8 Kawara-machi, Chuo-ku,
Osaka 541-0048
Tel. (81) 03-3523-5953
Fax. (81) 03-3523-5992
Web: raritan.co.jp
Raritan France
400 Cottontail Lane
Somerset, NJ 08873
USA
Tel. (732) 764-8886
Fax. (732) 764-8887
Email: [email protected]
Web: raritan.com
120 Rue Jean Jaures
92300 Levallois-Perret, France
Tel. (33) 14-756-2039
Fax. (33) 14-756-2061
Email: [email protected]
Web: www.raritan.fr
Raritan Australia Offices
Raritan Melbourne
Raritan Deutschland GmbH
Asia Pacific Headquarters
Level 2, 448 St Kilda Rd.,
Melbourne, VIC3004
Australia
Tel. (61) 3-9866-6887
Fax. (61) 3-9866-7706
Email: [email protected]
Web: raritan.com.au
Lichtstraße 2
Raritan Asia Pacific, Inc.
5F, 121 , Lane 235 , Pao-Chiao Road,
Hsin Tien 231,
D-45127 Essen, Germany
Tel. (49) 201-747-98-0
Fax. (49) 201-747-98-50
Email: [email protected]
Web: www.raritan.de
Taipei, Taiwan, ROC
Tel. (886) 2 8919-1333
Fax. (886) 2 8919-1338
Email: [email protected]
Web: raritan-ap.com
Raritan Sydney
Suite 1, Level 9,
75 Miller Street North Sydney
PO Box 591,
North Sydney, NSW 2059,
Australia
Tel: (61) 2-9029-2558
Fax: (61) 2-8012-1103
Email: [email protected]
Web: raritan.com.au
Raritan Italia
Via dei Piatti 4
20123 Milan
Italy
Tel. (39) 02-454-76813
Fax. (39) 02-861-749
Email: [email protected]
Web: raritan.it
Raritan China Offices
Raritan Beijing
No. 35 Financial St, Xicheng District
Room 1035, Block C,
Corporate Square
Beijing 100032, China
Tel: (86) 10-8809-1890
Email: [email protected]
Web: raritan.com.cn
Raritan Canada
Raritan India
Raritan Inc.
Raritan Shanghai
210 2nd Floor Orchid Square
Sushant Lok 1, Block B, Mehrauli
Gurgaon Rd, Gurgaon 122 002
Haryana, India
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Mississauga, ON L4Z 1S1
Canada
Tel. 1-905-949-3650
Email: [email protected]
Web: raritan.ca
Rm 17E Cross Region Plaza
899 Lingling Rd., Shanghai, China
(200030)
Tel. (86) 21 5425-2499
Fax. (86) 21 5425-3992
Email: [email protected]
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Email: [email protected]
Web: raritan.co.in
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Fax. (86) 20 8755-5571
Email: [email protected]
Web: raritan.com.cn
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London EC3A 7EX, United Kingdom
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#3602, Trade Tower, World Trade Center
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Seoul, Korea
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