Radio Shack Answering Machine 43 3801 User Guide

Digital Telephone  
Answering System  
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ˆ Contents  
Introduction ........................................................................... 4  
Installation ............................................................................. 6  
Installing the Backup Battery ........................................... 6  
Connecting the System to a Phone Line ......................... 7  
Connecting AC Power ..................................................... 8  
Preparation ............................................................................ 8  
Turning the System On/Off .............................................. 8  
Adjusting the Volume ....................................................... 9  
Setting the Day and Time ................................................ 9  
Setting the Incoming Message Length .......................... 10  
Recording the Outgoing Message (OGM) ..................... 10  
Setting the Number of Rings ......................................... 11  
Operation ............................................................................. 12  
Setting the System to Answer Calls .............................. 12  
Using Announce-only .................................................... 13  
Screening Calls ............................................................. 14  
Recording a Memo ........................................................ 15  
Recording a Two-way Phone Conversation .................. 15  
Playing Incoming Messages/Memos/  
Two-way Phone Conversations ..................................... 16  
Deleting Messages ........................................................ 17  
Remote Operation .............................................................. 18  
Remote Operation Security Code .................................. 18  
Operating the System from a Remote Location ............ 19  
Remote Commands ....................................................... 19  
Troubleshooting .................................................................. 20  
Care ............................................................................... 21  
3
Contents  
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ˆ Introduction  
Thank you for purchasing the RadioShack Digital Telephone  
Answering System. Your system is a sophisticated, fully digital  
message center. Fully digital means the system stores all  
messages on a computer chip. This gives you advanced  
capabilities over a tape-based answering machine. For  
example, you can save or delete individual messages. Because  
your system is fully digital, there are no tape mechanisms to  
wear out and no tapes to bother with. Your system has:  
High Capacity  
— lets you record up to 10 minutes of  
messages, memos, and two-way phone conversations.  
Day/Time Stamp  
— records the day and time each message  
was recorded.  
Call Screening  
— lets you listen to incoming calls so you can  
decide whether or not to answer a call.  
Phone Pick-Up Detection  
— stops recording a caller’s  
message when you pick up any phone on the same line as the  
system, so you can talk to the caller.  
Multiple Outgoing Message (OGM)  
— lets you set the system  
to play your message or the prerecorded message, or just play  
your announcement without recording the caller’s message.  
Memo Recording  
— lets you leave a message for yourself or  
others in your home or office.  
Two-Way Recording  
— lets you record both sides of a  
telephone conversation.  
4
Introduction  
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Voice Activated Recording (VOX) Detection  
— the system  
stops recording when the caller hangs up or after 7 seconds of  
silence to help conserve memory space.  
Remote Operation  
— lets you use a touch-tone phone (or  
rotary phone and pocket tone dialer) to operate the system  
while you are away from your home or office.  
Remote Answer-on  
— lets you call the system from a remote  
location and set it to answer calls.  
Adjustable Ring Number  
— you can set the system to answer  
after two, four, or seven rings.  
Toll-Saver  
— lets you avoid unnecessary toll charges when  
calling long-distance to check your messages.  
Selectable Incoming Message Length  
— lets you set the  
maximum length of a caller’s message to 1 or 5 minutes.  
Memory Full Warning  
— lets you know when the system’s  
memory is full.  
Message Indicator  
— flashes to let you know you have new  
messages.  
READ THIS BEFORE INSTALLATION  
Your system conforms to federal regulations, and you can  
connect it to most telephone lines. However, each device that  
you connect to the phone line draws power from the phone line.  
We refer to this power draw as the device’s ringer equivalence  
number, or REN. The REN is on the bottom of the system.  
5
Introduction  
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If you use more than one phone or other device on the line, add  
up all the RENs. If the total is more than five (or three in rural  
areas), your phone might not ring and your system might not  
answer. If ringer operation is impaired, remove a device from  
the line.  
ˆ Installation  
INSTALLING THE BACKUP BATTERY  
If AC power fails or you unplug the system, one 9V alkaline  
battery (not supplied) is required to save any recorded  
messages and the settings for the day and time. For the best  
performance and longest life, we recommend a RadioShack  
alkaline battery.  
Caution:  
Use a fresh battery of the required size and  
recommended type.  
1. Use a Phillips screwdriver to remove the screw on the  
battery compartment cover and remove the cover.  
2. Attach a 9V alkaline battery to the terminals and place the  
battery in the compartment.  
3. Replace the cover and secure it with the screw.  
Replace the battery when the LOW BATT indicator flashes  
while the system is connected to AC power.  
Warning:  
Dispose of the old battery promptly and properly. Do  
not burn or bury it.  
6
Installation  
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Cautions:  
To avoid losing stored information, be sure the AC adapter  
is plugged into an AC outlet before you replace the battery.  
• If you do not plan to use the system with batteries for a  
month or longer, remove the batteries. Batteries can leak  
chemicals that can destroy electronic parts.  
CONNECTING THE SYSTEM TO A PHONE  
LINE  
Select a location for the system that is near both a telephone  
jack and an easily accessible AC outlet, and out of the way of  
normal activities.  
Your telephone connects directly to a modular telephone line  
jack. If your telephone wiring does not have a modular jack, you  
can update the wiring yourself using jacks and adapters  
(available at your local RadioShack store), or have the  
telephone company update the wiring for you. You must use  
compatible modular jacks that are compliant with Part 68 of  
FCC Rules.  
Note:  
The USOC number of the jack to be installed is RJ11C  
(or RJ11W for a wall plate jack).  
7
Installation  
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1. Plug the system’s modular phone line cord into the wall  
jack.  
2. Plug the modular phone line cord (not supplied) from your  
telephone into the modular phone jack on the back of the  
system.  
CONNECTING AC POWER  
Plug the AC adapter into a standard AC outlet. The MESSAGE  
indicator lights.  
Notes:  
• If you did not install a backup battery, the MESSAGE  
indicator lights, and the LOW BATT indicator flashes. The  
system initializes, then you hear 4 tones.  
• Do not press any of the system’s buttons while you are  
plugging the adapter into the AC outlet. If you accidentally  
press a button, reset the system by unplugging the adapter  
from the AC outlet and reinserting it.  
• The system cannot operate without AC power.  
ˆ Preparation  
TURNING THE SYSTEM ON/OFF  
STOP/ON/OFF  
To turn on the system, press  
. The MESSAGE  
indicator lights and the system beeps.  
8
Preparation  
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When the MESSAGE indicator lights continuously, the system  
is ready to answer calls.  
STOP/ON/OFF  
To turn off the system, press  
. The MESSAGE  
indicator turns off and the system beeps.  
You can also turn on the system remotely (see “Setting the  
System to Answer Calls” on Page 12).  
ADJUSTING THE VOLUME  
VOLUME  
VOLUME  
Press or hold down  
8 to increase or  
9 to  
decrease the volume. The system beeps when you press either  
volume button so you can hear the volume level as it changes.  
SETTING THE DAY AND TIME  
You must set the day and time before the system will record the  
day/time voice stamp on each memo and incoming message.  
The day/time voice stamp automatically defaults to Monday,  
12:00 AM, when you connect the system to power, and does  
not advance until you set the correct day and time.  
TIME/SKIP  
1. Hold down  
Step 4.  
(a tone sounds) continuously through  
DAY/REPEAT  
2. Repeatedly press  
the correct day.  
until the system announces  
HOUR/ANNOUNCE  
3. Repeatedly press  
correct hour.  
until you hear the  
9
Preparation  
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MINUTE/TWO WAY  
4. Repeatedly press or hold down  
hear the correct minute.  
until you  
Note:  
MINUTE/TWO WAY  
, the system  
When you hold down  
moves forward in 10 minute intervals until it reaches 00.  
TIME/SKIP  
5. Release  
. The system announces the day and  
time you set.  
TIME/SKIP  
To hear the current day and time, press  
system is on or off.  
while the  
TIME/SKIP  
If you have not set the day and time and you press  
the system announces “Please set time”.  
,
SETTING THE INCOMING MESSAGE  
LENGTH  
INCOMING MSG  
1
5 MIN  
Slide  
on the back of the system to or  
(minutes) to choose the length of incoming messages.  
INCOMING MSG  
ANN ONLY  
(announcement  
When you slide  
to  
only), the system plays your outgoing message, but the caller  
cannot record a message. After the system answers, it monitors  
the line for 10 seconds for any remote code entry.  
RECORDING THE OUTGOING MESSAGE  
(OGM)  
You can use the system’s prerecorded outgoing message,  
“Hello, please leave a message after the tone,” or record your  
own.  
To record an outgoing message:  
10  
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Preparation  
HOUR/ANNOUNCE  
1. Hold down  
. The system beeps.  
2. Speak clearly into the microphone from about 10 inches in  
front of the system. The MESSAGE indicator flashes.  
HOUR/ANNOUNCE  
3. When you finish your message, release  
.
The system sounds a tone and automatically plays back  
your recorded message.  
Notes:  
• The maximum length for an outgoing message is about 30  
seconds. When it reaches the maximum outgoing message  
length, the system sounds a tone and plays back the  
message. If you want to record a new OGM, simply repeat  
these steps.  
• If you record your own message and subsequently decide  
HOUR/ANNOUNCE  
to use the prerecorded message, press  
to play your OGM. While it is playing, press  
erase the message you recorded.  
DELETE  
to  
HOUR/  
To hear the outgoing message at any time, press  
ANNOUNCE  
. To stop the outgoing message before it ends,  
STOP/ON/OFF  
press  
.
SETTING THE NUMBER OF RINGS  
RING SELECT  
, located on the back of the system, controls how  
RING  
long the system waits before it answers a call. Slide  
SELECT  
to the desired position.  
2
– The system answers after two rings.  
11  
Preparation  
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4
7
– The system answers after four rings.  
– The system answers after seven rings.  
TS  
(Toll Saver) – If there are new messages, the system  
answers after two rings. Otherwise, the system answers  
after four rings. This lets you avoid unnecessary charges  
when calling by long distance to check your messages. If  
you hear more than two rings, you know you can hang up  
because the system has no new messages.  
ˆ Operation  
SETTING THE SYSTEM TO ANSWER CALLS  
ON/OFF/STOP  
To set the system to answer calls, press  
to turn  
on the system. The MESSAGE indicator lights.  
When the system answers a call, it plays the outgoing  
message, then beeps and begins recording.  
The caller can leave a message for 1 minute or up to 5 minutes  
in length (see “Setting the Incoming Message Length” on  
Page 10). After the caller hangs up or is silent for more than 7  
seconds, or the maximum message length is reached, the  
system hangs up and resets to answer the next call. The  
MESSAGE indicator flashes to indicate an incoming message.  
When the system is answering a call or recording a message, if  
any phone on the same line is picked up or the system detects  
a Calling Party Control (CPC) signal, it stops playing the  
12  
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Operation  
outgoing message or recording an incoming message and  
resets to answer another call.  
Notes:  
• If the system’s memory is full, it answers calls after 10  
rings. The caller hears “No one is available to take your  
call,” the system sounds a beep, and the caller cannot  
leave a message. The system cannot record additional  
messages until you delete some of the old messages (see  
“Deleting Messages” on Page 17).  
• Many local phone companies use CPC to signal that the  
caller has hung up. Your system can recognize a CPC  
signal and release the line. If the system records phone  
company messages or dial tones, your local phone  
company probably does not use CPC.  
USING ANNOUNCE-ONLY  
Announce-only sets the system to play a message for the caller,  
then automatically disconnects without letting the caller leave a  
message.  
INCOMING MSG  
ANN ONLY  
.
To select announce-only, slide  
to  
When the system receives a call, it answers after two rings and  
plays the announce-only message, a long beep sounds, then it  
monitors the phone line for remote codes received within about  
10 seconds.  
You can use the system’s prerecorded announce-only OGM  
“No one is available to take your call,” or record your own.  
13  
Operation  
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INCOMING MSG  
ANN ONLY  
, then  
To record a message, slide  
hold down  
to  
. After the beep, speak clearly into  
the microphone from about 10 inches in front of the system.  
HOUR/ANNOUNCE  
HOUR/  
(The message can be about 30 seconds long.) Release  
ANNOUNCE  
to stop recording. The system automatically plays  
back your recorded message.  
Notes:  
• The announce-only OGM does not affect your original  
OGM that tells callers to leave a message. Each OGM can  
be recorded, played back, or deleted independently.  
• The maximum length for an announce-only OGM is about  
30 seconds. When it reaches the maximum outgoing  
message length, the system sounds a tone and plays back  
the message.  
• If you record your own message and subsequently decide  
HOUR/ANNOUNCE  
to use the prerecorded message, press  
to play the message you recorded. While it is playing, press  
DELETE  
to erase your message.  
HOUR/  
To hear the outgoing message at any time, press  
ANNOUNCE  
. To stop the outgoing message before it ends,  
ON/OFF/STOP  
press  
.
• When the system is set for announce-only, you cannot set  
it to record incoming messages using the remote  
commands.  
To turn off announce-only so callers can leave messages, slide  
INCOMING MSG  
1
5 MIN  
to either or .  
14  
Operation  
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SCREENING CALLS  
To screen your calls, let the system answer. Listen to the  
caller’s message through the system’s speaker. If you decide to  
answer the call, pick up any phone connected to the same  
phone line as the system. The system stops recording and  
resets to answer the next call.  
Notes:  
• If you pick up the phone just as the system answers, the  
system might not stop playing the message. If this  
ON/OFF/STOP  
happens, press  
to stop playing the message.  
VOLUME  
• When  
8/9is set to the minimum level, the  
incoming caller’s messages cannot be heard. However, the  
standard voice prompts, beep tone, and recorded message  
should be audible at minimum volume when any of the  
buttons are pressed.  
RECORDING A MEMO  
A memo is a message that you record by speaking directly into  
the system, without calling in on the phone. To record a memo  
up to 1 minute,  
MEMO  
hold down  
. After the beep, speak clearly into the  
microphone from about 10 inches in front of the system.  
MEMO  
When you finish speaking, release  
. The system beeps.  
The message indicator flashes until you play the memo.  
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Operation  
RECORDING A TWO-WAY PHONE  
CONVERSATION  
You can record both sides of a conversation on any phone  
connected to the same phone line as the system.  
MINUTE/TWO WAY  
At any time during the conversation, press  
.
MINUTE/TWO  
After a beep, the system starts recording. Press  
WAY  
again to stop recording the conversation. The system  
sounds a tone and the MESSAGE indicator flashes until you  
play the two-way phone conversation.  
Important:  
Every state has different regulations governing the  
recording of conversations over the telephone. Be sure to check  
your local, state and federal laws before using this product to  
record any telephone conversation in order to determine your  
use is in compliance with such laws or guidelines.  
PLAYING INCOMING MESSAGES/MEMOS/  
TWO-WAY PHONE CONVERSATIONS  
The MESSAGE indicator flashes after the system records one  
or more incoming messages, recorded memos, or two-way  
phone conversations.  
To listen to all messages (including memos and two-way phone  
PLAY/PAUSE  
conversations), press  
. The system plays each new  
message in sequence. The system announces the day and  
time, the message was recorded. After you play all the new  
messages, the MESSAGE indicator lights steadily and the  
system automatically saves the messages and resets to answer  
calls.  
16  
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Operation  
Note:  
If there are no messages, the system beeps.  
PLAY/PAUSE  
To replay the messages, press  
. To pause while  
PLAY/PAUSE  
listening to messages, press  
. The playback  
PLAY/PAUSE  
resumes when you press  
again. The system  
returns to the answer-ready mode after 7 seconds if you do not  
PLAY/PAUSE  
press  
again.  
During message playback, you can:  
DAY/REPEAT  
• Press  
to repeat the current message.  
DAY/REPEAT  
• Hold down  
to repeat the previous message.  
TIME/SKIP  
• Press  
to skip forward to the next message.  
STOP/ON/OFF  
To stop message playback at any time, press  
.
Note:  
Each message is treated as a new message until you  
play back the entire message.  
DELETING MESSAGES  
You can delete messages individually during playback, or all at  
once after playback.  
To delete a particular incoming message, memo, or two-way  
DELETE  
phone conversation (after listening to it), press  
playback.  
during  
DELETE  
To delete all messages after playback, hold down  
system sounds a tone.  
. The  
17  
Operation  
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Note:  
DELETE  
before playback of all messages, the  
If you press  
system sounds tones to alert you. You cannot delete all  
messages until you playback all new messages.  
ˆ Remote Operation  
While you are away from your home or office, you can use a  
touch-tone phone or a pulse (rotary) phone with a pocket tone  
dialer to enter your remote operation security code and do any  
of the following:  
• set the system to answer calls  
• listen to your messages  
• record a new OGM  
• record a memo  
• delete an individual message  
REMOTE OPERATION SECURITY CODE  
To use your system from a remote telephone, you must first  
enter a 3-digit remote operation security code. The security  
code label is located at the bottom of the system. Enter the  
security code after the system answers and sounds two beeps.  
Within 7 seconds, enter one of the remote commands.  
Note:  
If you do not have CPC service and you hang up while  
the system is playing back the messages, the system might not  
recognize that you disconnected. If someone calls while the  
18  
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Remote Operation  
system continues to play the messages, the caller hears a busy  
signal. We recommend that you exit remote access using the  
appropriate remote command until the system beeps once  
before you hang up.  
OPERATING THE SYSTEM FROM A  
REMOTE LOCATION  
1. Dial your phone number. Even if the system is off, it will  
turn on and answer after about ten rings.  
2. After the outgoing message plays and the system beeps,  
enter your remote operation security code.  
Note:  
If you pause for 10 seconds between digits, the  
system disconnects.  
3. Enter the desired remote command (see “Remote  
Commands”).  
5#  
4. When you finish, press  
to end remote access.  
Notes:  
5#  
• If you enter an incorrect or invalid command, press  
stop and return to the remote main menu.  
to  
• Remote message playback pauses about every two  
minutes. You must press any key on the handset to  
continue playing the message.  
19  
Remote Operation  
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REMOTE COMMANDS  
Press  
To  
1#  
2#  
3#  
4#  
5#  
6#  
7#  
Play new messages.  
Play all messages.  
Delete current message.  
Repeat previous message.  
Stop and exit.  
Skip and exit.  
Turn off/on the system. (If the system is off, it will turn on and  
answer after about ten rings. You can turn it off and on again  
with this command.)  
8#  
9#  
0#  
Record an OGM.  
Record a memo.  
Monitor the room.  
ˆ Troubleshooting  
We do not expect you to have any problems with your system,  
but if you do, try these suggestions. If the system still does not  
20  
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Troubleshooting  
operate properly, take it to your local RadioShack store for  
assistance.  
Problem  
Remedy  
The system does not  
answer calls.  
Check all phone line connections.  
Make sure AC power is properly  
connected.  
The system is full of messages. Delete  
some messages  
STOP/ON/  
to turn on the system.  
The system is off. Press  
OFF  
The system does not  
answer calls.  
Check the number of devices  
connected to your phone line and add  
up the RENs. See “Read This Before  
Installation” on Page 5.  
The outgoing  
Record the announcement speaking in  
announcement is distorted. a normal tone about 10 inches from the  
system.  
The system does not  
respond to remote  
commands.  
Reenter your remote operation security  
code.  
Check for a power failure and make  
sure AC power is connected.  
Do not enter commands while the  
system is making announcements or  
sounding tones.  
CARE  
Keep the system dry; if it gets wet, wipe it dry immediately. Use  
and store the system only in normal temperature environments.  
21  
Troubleshooting  
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Handle the system carefully; do not drop it. Keep the system  
away from dust and dirt, and wipe it with a damp cloth  
occasionally to keep it looking new.  
Modifying or tampering with the system’s internal components  
can cause a malfunction and might invalidate its warranty and  
void your FCC authorization to operate it. If your system is not  
performing as it should, take it to your local RadioShack store  
for assistance. If the trouble is affecting the telephone lines, the  
phone company can ask you to disconnect your system until  
you have resolved the problem.  
FCC STATEMENT  
Your system complies with Part 68 of FCC Rules. You must,  
upon request, provide the FCC registration number and the  
REN to your phone company. Both numbers are on the bottom  
of your system.  
Note:  
You must not connect your system to:  
• coin-operated systems  
• party-line systems  
• most electronic key phone systems  
This equipment complies with the limits for a Class B digital  
device as specified in Part 15 of the FCC Rules. These limits  
provide reasonable protection against radio and TV interference  
in a residential area. However, your equipment might cause TV  
or radio interference even when it is operating properly. To  
eliminate interference, you can try one or more of the following  
corrective measures:  
• Reorient or relocate the TV or radio’s receiving antenna.  
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Troubleshooting  
• Increase the distance between the equipment and the radio  
or TV.  
• Use outlets on different electrical circuits for the equipment  
and the radio or TV.  
Consult your local RadioShack store if the problem continues.  
THE FCC WANTS YOU TO KNOW  
In the unlikely event that your system causes problems on the  
phone line, the phone company can temporarily discontinue  
your service. If this happens, the phone company attempts to  
notify you in advance. If advance notice is not practical, the  
phone company notifies you as soon as possible and advises  
you of your right to file a complaint with the FCC.  
Also, the phone company can make changes to its lines,  
equipment, operations, or procedures that could affect the  
operation of your system. The telephone company notifies you  
of these changes in advance, so you can take the necessary  
steps to prevent interruption of your telephone service.  
LIGHTNING  
Your system has built-in protection circuits to reduce the risk of  
damage from surges in telephone line and power line current.  
These protection circuits meet or exceed the FCC  
requirements. However, lightning striking the telephone or  
power lines can damage your system.  
Lightning damage is not common. Nevertheless, if you live in an  
area that has severe electrical storms, we suggest that you  
unplug your system when storms approach to reduce the  
possibility of damage.  
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Troubleshooting  
Limited One-Year Warranty  
This product is warranted by RadioShack against manufacturing defects in ma-  
terial and workmanship under normal use for one (1) year from the date of pur-  
chase from RadioShack company-owned stores and authorized RadioShack  
franchisees and dealers. EXCEPT AS PROVIDED HEREIN, RadioShack  
MAKES NO EXPRESS WARRANTIES AND ANY IMPLIED WARRANTIES, IN-  
CLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICU-  
LAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THE  
WRITTEN LIMITED WARRANTIES CONTAINED HEREIN. EXCEPT AS PRO-  
VIDED HEREIN, RadioShack SHALL HAVE NO LIABILITY OR RESPONSIBIL-  
ITY TO CUSTOMER OR ANY OTHER PERSON OR ENTITY WITH RESPECT  
TO ANY LIABILITY, LOSS OR DAMAGE CAUSED DIRECTLY OR INDI-  
RECTLY BY USE OR PERFORMANCE OF THE PRODUCT OR ARISING OUT  
OF ANY BREACH OF THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO,  
ANY DAMAGES RESULTING FROM INCONVENIENCE, LOSS OF TIME,  
DATA, PROPERTY, REVENUE, OR PROFIT OR ANY INDIRECT, SPECIAL, IN-  
CIDENTAL, OR CONSEQUENTIAL DAMAGES, EVEN IF RadioShack HAS  
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  
Some states do not allow limitations on how long an implied warranty lasts or  
the exclusion or limitation of incidental or consequential damages, so the above  
limitations or exclusions may not apply to you.  
In the event of a product defect during the warranty period, take the product and  
the RadioShack sales receipt as proof of purchase date to any RadioShack  
store. RadioShack will, at its option, unless otherwise provided by law: (a) cor-  
rect the defect by product repair without charge for parts and labor; (b) replace  
the product with one of the same or similar design; or (c) refund the purchase  
price. All replaced parts and products, and products on which a refund is made,  
become the property of RadioShack. New or reconditioned parts and products  
may be used in the performance of warranty service. Repaired or replaced parts  
and products are warranted for the remainder of the original warranty period.  
You will be charged for repair or replacement of the product made after the expi-  
ration of the warranty period.  
This warranty does not cover: (a) damage or failure caused by or attributable to  
acts of God, abuse, accident, misuse, improper or abnormal usage, failure to fol-  
low instructions, improper installation or maintenance, alteration, lightning or  
other incidence of excess voltage or current; (b) any repairs other than those  
provided by a RadioShack Authorized Service Facility; (c) consumables such as  
fuses or batteries; (d) cosmetic damage; (e) transportation, shipping or insur-  
ance costs; or (f) costs of product removal, installation, set-up service adjust-  
ment or reinstallation.  
This warranty gives you specific legal rights, and you may also have other rights  
which vary from state to state.  
RadioShack Customer Relations, 200 Taylor Street,  
6th Floor, Fort Worth, TX 76102  
12/99  
02A02  
43-3801  
A
Printed in China  
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