4-Line Intercom Speakerphone
with Answering System and Caller ID
User’s Guide
Quick
Guide
on Pgs.
7-13
Please read this manual
before operating product
for the first time.
Model 25425
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Important Information
you the opportunity to correct the situation; and (3) inform you of your right to bring
a complaint to the Commission pursuant to procedures set forth in Subpart E of Part
68, FCC Rules and Regulations.
The telephone company may make changes in its communications facilities, equipment,
operations or procedures where such action is required in the operation of its business
and not inconsistent with FCC Rules and Regulations. If these changes are expected to
affect the use or performance of your telephone equipment, the telephone company
must give you adequate notice, in writing, to allow you to maintain uninterrupted
service.
Interference Information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference; and (2) This device
must accept any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason-
able protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna (that is, the antenna for radio or television
that is “receiving” the interference).
Reorient or relocate and increase the separation between the telecommunications
equipment and receiving antenna.
Connect the telecommunications equipment into an outlet on a circuit different from
that to which the receiving antenna is connected.
If these measures do not eliminate the interference, please consult your dealer or an expe-
rienced radio/television technician for additional suggestions. Also, the Federal Communi-
cations Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV
Interference Problems.” This booklet is available from the U.S. Government Printing Office,
Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when ordering
copies.
Notice: The changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
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Important Information
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncon-
trolled environment. This equipment should be installed and operated with a minimum
distance of 20 centimeters between the radiator and your body. This transmitter must not
be co-located or operated in conjunction with any other antenna or transmitter.”
For body worn operation, this phone has been tested and meets the FCC RF exposure
guidelines when used with the belt clip supplied with this product. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines.
Licensing
Licensed under US Patent 6,427,009.
Hearing Aid Compatibility
This telephone system meets FCC standards for Hearing Aid Compatibility.
CAUTION:
RISKOFELECTRICSHOCK
DONOTOPEN
THE EXCLAMATION
POINT WITHIN THE
TRIANGLE IS A
THE LIGHTNING
CAUTION: TO REDUCE THE
FLASH AND ARROW RISK OF ELECTRIC SHOCK, DO
HEAD WITHIN THE NOT REMOVE COVER (OR
WARNING:TO
WARNING SIGN
ALERTING YOU OF
IMPORTANT
BACK). NO USER
PREVENT FIRE OR
ELECTRICAL SHOCK
HAZARD, DO NOT
EXPOSETHIS
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
“DANGEROUS
VOLTAGE” INSIDE
THE PRODUCT.
SERVICEABLE PARTS INSIDE.
REFER SERVICING TO
QUALIFIED SERVICE
PERSONNEL.
INSTRUCTIONS
ACCOMPANYING
THE PRODUCT.
PRODUCT TO RAIN
OR MOISTURE.
SEE MARKING ON BOTTOM
/
BACK OF PRODUCT
4
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Table of Contents
EquipmEnt ApprovAl informAtion ..........................2
intErfErEncE informAtion......................................3
fcc rf rAdiAtion ExposurE stAtEmEnt .................4
licEnsing .............................................................4
HEAring Aid compAtibility ....................................4
introduction ........................................................7
pArts cHEcklist....................................................8
tElEpHonE JAck rEquirEmEnts................................8
importAnt instAllAtion informAtion.......................8
bAsE lAyout.........................................................9
importAnt instAllAtion guidElinEs.......................10
instAlling tHE pHonE..........................................10
dAtA port .........................................................12
systEm vErificAtion............................................13
otHEr systEm pHonEs.........................................13
Answering system.......................................13
Auto AttendAnt ......................................................14
progrAmming tHE tElEpHonE ...............................14
LAnguAge .................................................................14
VoLume.....................................................................14
ringer VoLume ..................................................14
speAkerphone, hAndset, And heAdset VoLume 14
ringer tone.............................................................15
priority Line ............................................................15
deLAy ring...............................................................16
phone id .................................................................16
phone nAme ............................................................16
intercom Auto Answer...........................................17
FLAsh time ...............................................................17
cALL ALert tone ......................................................18
no unknown/BLocked............................................18
dispLAy contrAst.....................................................18
LocAL AreA code.....................................................19
regionAL AreA codes..............................................19
mAnuALLy setting the time And dAte.....................20
hour FormAt...........................................................20
restoring the deFAuLt settings..............................21
progrAmming tHE AnswEring systEm ..................21
pickup deLAy............................................................21
messAge Length ......................................................22
cALL screening........................................................22
messAge interrupt ..................................................22
remote pAssword....................................................23
mAiLBox ...................................................................23
progrAmming tHE Auto AttEndAnt......................24
Auto AttendAnt pickup deLAy ................................24
set dAy time For Auto AttendAnt..........................24
set night time For Auto AttendAnt ......................25
set night time on / oFF......................................25
set weekend greeting............................................26
set VALid id............................................................26
bAsic opErAtion.................................................26
mAking cALLs with the hAndset ............................27
mAking cALLs with the speAkerphone....................27
mAking cALLs with the optionAL heAdset .............27
pre-diALing..............................................................28
Answering cALLs.....................................................28
switching Between the speAkerphone, hAndset,
And heAdset.......................................................28
mute........................................................................28
do not disturB.......................................................29
hoLd.........................................................................29
pLAcing A cALL on hoLd ...................................29
reLeAsing A cALL From hoLd ............................29
FLAsh........................................................................29
rediAL.......................................................................29
reViewing the rediAL numBers...............................30
trAnsFerring A cALL to Another stAtion...............30
receiVing A trAnsFerred cALL
From Another stAtion.......................................30
priVAcy.....................................................................31
proViding priVAcy .............................................31
conFerence cALLs....................................................31
intErcom cAlls .................................................32
one-touch intercom ..............................................32
Answering An intercom cALL.................................32
intercom hoLd ........................................................32
intercom conFerence cALLs....................................33
pAging ALL stAtions................................................33
cAllEr id..........................................................34
summAry screen.....................................................34
receiVing And storing cid records......................34
reViewing cid records....................................34
sAVing A cid record to the intercom/memory
Log or to phone Book memory.......................34
deLeting A cid record.....................................35
deLeting ALL cALL records...............................35
diALing BAck .....................................................35
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Table of Contents
iF you progrAmmed your LocAL AreA code .........35
iF you did not progrAm your LocAL AreA code.35
cALL wAiting cALLer id..........................................36
memory Log And phone Book memory ................36
storing A numBer And nAme in memory .......36
reViewing phone Book memory ......................37
reViewing the intercom/memory Log .............37
editing A nAme or numBer stored in phone
Auto AttEndAnt.................................................44
turn Auto AttendAnt on/oFF................................44
Auto AttendAnt sequence For cALLers..................44
recording Auto AttendAnt greetings ...................44
pLAyBAck And erAsing Auto AttendAnt greetings 45
using muLtipLe Auto AttendAnts...........................46
displAy mEssAgEs ..............................................46
opErAtion by bAttEry.........................................47
opErAtion witHout powEr...................................47
cordlEss pHonE option ......................................47
troublEsHooting guidE .......................................47
gEnErAl product cArE .......................................48
sErvicE ..............................................................49
wArrAnty AssistAnvcE .......................................49
limitEd wArrAnty ..............................................50
indEx.................................................................52
Book (directory) memory ...............................37
editing A nAme or numBer stored in the inter-
com/memory Log..............................................37
storing the LAst numBer diALed .....................37
storing A pAuse in memory.............................38
diALing A stored numBer.................................38
memory deLete/cLeAr.......................................38
cLeAr ALL memories .........................................39
chAin diALing....................................................39
AnswEring systEm .............................................40
Answering system ..................................................40
turning the Answering system on/oFF................40
recording A greeting .............................................40
pLAyBAck And erAsing A greeting ..........................40
recording incoming messAges ..............................41
monitoring incoming cALLs...................................41
memo recording ....................................................41
two-wAy recording ..............................................41
messAge pLAyBAck...................................................42
deLeting messAges..................................................42
Accessing the Answering system From Another
LocAtion .............................................................42
connecting with the Answering system ...............42
toLL sAVer operAtion..............................................43
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Connections & Setup
Introduction
CAUTION: When using telephone equipment, there are basic safety instructions that
should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided
with this product and save them for future reference.
Your Four-Line Speakerphone is a full-featured phone ideally suited for home-office use.
It is designed to receive calls on up to four incoming telephone lines and to serve up to 16
station users. Your phone features 16 memory locations, 94 phone book memories, hold,
conference call, intercom, call transfer, Caller ID display, and speakerphone capabilities. It
also features an Auto Attendant function, which will pick up and redirect incoming calls to
other extensions in the system per the caller’s input. It is possible to enhance your phone
to a cordless feature with the additional purchase of the H5401 accessory handset and
module.
This telephone is designed to be simple to use, however, you can reach its full potential
more quickly by taking a few minutes to read this user’s guide.
IMPORTANT: In order to use all of the Caller ID features of this telephone, you must subscribe
to two separate services available from your local telephone company: the standard Name/
Number Caller ID Service to know who is calling when the phone rings and Call Waiting
Caller ID Service to know who is calling while you are on the phone.
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Connections & Setup
Parts Checklist
Make sure your package includes the following items:
AC power
adaptor
Base
Handset
Handset cord
Line cords
Telephone Jack Requirements
To use this phone, you will need an RJ11C (for a single line) or a RJ14C (for two lines) type
modular phone jack, which might look like the one pictured here, installed in your home
or office. If you don’t have either modular jack, call your local phone company to find out
how to get one installed.
VERY IMPORTANT: In order to achieve full system operation (i.e.
Wall plate
intercom, page, etc.), Line 1 must be connected and must be
common to all phones connected to the system. Only other 25423,
25424, 25425, 25413, 25414, 25415, 25403 and 25404 models are
Modular
compatible for full system operation. Connecting phones other
than the 25423, 25424, 25425, 25413, 25414, 25415, 25403 and
25404 to Line 1 may inhibit the intercom and paging operations.
telephone line
jack
For proper operation of intercom, page function, etc., DO NOT
connect a DSL modem to Line 1.
To transfer a call from one station to another, the two stations
should be connected to the same line.
Important Installation Information
•
Never install telephone wiring during a lightning storm.
•
Never install telephone jacks in wet locations unless the jack is specifically designed for
wet locations.
•
Never touch non-insulated telephone wires or terminals, unless the telephone line is
disconnected from the network.
•
•
Use caution when installing or modifying telephone lines.
Temporarily disconnect any equipment connected to the phone such as faxes, other
phones, or modems.
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Connections & Setup
Base Layout
ATTENDANT
(button)
NEW MESSAGE
(indicator)
ANSWERER
(button)
PRIVACY
(button)
DIAL
(button)
INTERCOM
(button)
MENU
DELETE
(button)
(button)
EXIT
(button)
SEL/SAVE
(button)
MEMORY 1-16
(buttons)
PAGE
(button)
STORE
(button)
REDIAL/
FORMAT
(button)
MEMO
FLASH
(button)
(button)
PLAY/STOP
(button)
VOLUME +/-
(buttons)
TRANSFER
(button)
CONFERENCE
(button)
HOLD
(button)
CID
(button)
LINE 4
(button)
LINE 3
(button)
LINE 2
*
(button)
(button)
LINE 1
#PAUSE
(button)
SPEAKER
(button)
(button)
microphone
(for speakerphone)
MUTE
HEADSET
(button)
(button)
DIRECTORY
(button)
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Connections & Setup
Important Installation Guidelines
•
Install telephone near both a telephone (modular) jack and an electrical power outlet.
•
Avoid sources of noise, such as a window by a busy street, and electrical noise, such as
motors, microwave ovens, and fluorescent lighting.
•
Avoid heat sources, such as heating air ducts, heating appliances, radiators, and direct
sunlight.
•
•
•
Avoid areas of excessive moisture or extremely low temperature.
Avoid dusty locations.
Avoid other cordless telephones or personal computers.
CAUTION: Always disconnect all phone cords from the base unit before battery
installation or replacement.
Installing the Phone
The phone may be connected to two 2-line (RJ14C) wall jacks or four single line (RJ11C)
wall jacks to accomodate all four lines.
IMPORTANT: Install batteries and connect the AC power supply to the base unit as
outlined in steps 1 through 3 below prior to connecting the telephone line cords to
insure for proper base station ID assignment.
1. Choose an area near an electrical outlet and telephone wall jack. Your phone
should be placed on a level surface, such as a table top or desk.
2. Install 4 AAA-size alkaline batteries (not included) for back up power in the event of a
power failure.
• Insert a flat bladed screw driver into the battery door latch recess
area and gently pry upward to release the battery door from the
base cabinet bottom.
• Insert the batteries as shown on the diagram inside the battery
compartment.
• Position the two (2) battery door tabs into the base cabinet bottom slots and push
downward until the door latch “snaps” closed.
NOTE: If the low battery icon appears in the display, you need to replace the batteries. It
is important that you replace them as soon as possible to maintain unit operation when
electrical power is off. As a precaution, you may want to write down any stored information
you do not want erased.
IMPORTANT: If you are not going to use the telephone for more than 30 days, remove the
batteries because they can leak and damage the unit.
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Connections & Setup
3. Plug the power supply cord into the power jack on the back of the base and the other
end into an electrical outlet.
CAUTION: To reduce risk of personal injury, fire, or damage use only the 5-2777 power
adaptor listed in the user’s guide. This power adaptor is intended to be correctly
orientated in a vertical or floor mount position.
4. Connect the telephone line cords:
If you have two dual line wall jacks installed in your home or office, plug one end of
the straight telephone line cord tagged as “LINE 1+2” into the jack marked LINE 1 + 2
and one end of the other straight line cord into the other jack on the back of the base.
Plug the other end of each line cord into the dual-line wall jacks.
If you have four single-line wall jacks installed in your home or office, you must use
adaptors/couplers (not included) to combine the four single telephone lines into two
dual lines. The adaptor/coupler may look similar to the one pictured here and can be
purchased from your local telephone products retailer.
NOTE: To use four lines, you must have four telephone lines with unique telephone numbers.
If you only have one telephone line, this phone will still operate, but only as a single line
telephone.
Unit Initialization:
After you connect the power supply and Line 1 to the unit, the system automatically
searches for and sets up a phone ID.
NOTE:
• If the phone cannot find an ID, determine if there are too many phones connected to the
system. A maximum of 16 phones can be connected in the system.
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Connections & Setup
• The Phone ID (01 to 16) is unique. When more than one phone using the same Phone ID is
detected, only one phone with that ID will be valid. The phone IDs for the other phone(s) is
automatically erased, and the phone(s) intercom indicators blink. You must use the Menu
options to select a new Phone ID for each phone.
VERY IMPORTANT: In order to achieve full system operation (i.e. intercom, page, etc.), Line 1
must be connected and must be common to all phones connected to the system. Only other
25423, 25424, 25425, 25413, 25414, 25415, 25403 and 25404 models are compatible for full
system operation. For proper operation of intercom, page function, etc., DO NOT connect a
DSL modem to Line 1.
• To set your own Phone ID, or change your phone ID, follow the steps in the Phone ID
section.
You may connect up to 16 RCA 25423, 25424 and/or 25425 phones to the system at
one time. Features like intercom, page and call transfer may be used among the units,
but Line 1 must be common for all 25423, 25424, or 25425 units for these features to
work properly. You may choose to share or privatize lines 2, 3 and 4.
5. Connect the handset cord:
Connect one end of the coiled handset cord to the jack on the side of the base and the
other end into the jack in the handset, and place the handset in the cradle.
6. Check for a dial tone:
Lift the handset and listen for a dial tone. If you hear a dial tone, the phone is properly
installed.
Data Port
This phone has a data port jack to connect an auxiliary phone device, such as a fax ma-
chine, computer modem, answering system, or even a cordless phone.
The data port switch on the back of the phone controls the data port jack so you can
choose line 1, line 2, line 3, or line 4.
Use the data port to hook up your fax machine, for example, and then set the data port
switch to line 4 in order to receive faxes on the phone number for line 4.
If you are talking to someone on line 4 and want that person to fax something to you,
change the data port switch to line 2 or line 3, and give the person on-line the phone
number for line 2 or line 3. Your fax machine now can receive calls on line 2, line 3,
or line 4.
IMPORTANT: Be sure to switch the fax machine back to the normal line when you are done
because outside callers who do not know that you have switched lines will not be able to
reach your fax machine if they dial the line 4 number.
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Connections & Setup
System Verification
Use the following procedures to test system configuration and identify possible line con-
nection errors. The phone must be connected to the power outlet, Line 1 must be con-
nected to the LINE 1 + 2 jack, and the phone must have a phone ID.
VERY IMPORTANT: In order to achieve full system operation (i.e. intercom, page, etc.), Line
1 must be connected and common to all phones on the system. Only other 25423, 25424,
25425, 25413, 25414, 25415, 25403 and 25404 models are fully compatible.
Other System Phones
1. Press LINE 1.
2. Look at all the other stations. If they all indicate line 1 is being used, the connection is
correct.
OR
1. Press the INTERCOM button. The display shows INTERCOM and ENTER CALLING
PHONE ID.
2. Enter a phone ID by pressing an Intercom/Memo Log button (1-16). The display shows
the phone ID you entered. If the phone ID you entered is connected to the system, you
will hear a ring back tone (call through tone) at your phone. If the phone ID is not con-
nected to the system, you will hear an error tone. NO ANSWER shows in the display and
intercom is cancelled.
Answering system
Turn on the answering system by pressing the ANSWERER button, a blue indicator will
light up. Select preferred Mailbox setting. (Personal Mailbox allows you to have the system
answer transferred or incoming calls for a selected line, or choose General Mailbox to have
it answer calls for all 4 lines.)
To set the Mailbox:
1. Press MENU button.
2. Press the VOL (+ or -) button to scroll to ANSWERING SYSTEM.
3. Press SELECT button.
4. Press the VOL (+ or -) button to scroll to MAILBOX.
5. Press SELECT button, and then press the VOL (+ or -) button to make your selection.
6. Press SELECT to confirm your selection.
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Programming the Telephone
Auto Attendant
Turn on auto attendant function by pressing the ATTENDANT button, the blue indicator
will light. For detail information on auto attendant setting, please refer to Auto Attendant
section.
Programming the Telephone
When programming the phone, if at any time you wish to discontinue or stop program-
ming, press the “Exit” button. Also , whenever you have made a program selection by press-
ing the Sel/Save button the display will shown “OK” for several seconds then will return to
the MAIN MENU prompt display.
Language
Set the display language to show messages in either English, Spanish, or French.
1. Press the MENU button while in standby mode. The cursor in the display points to SET
LANGUAGE.
2. Press the SEL/SAVE button.
3. Use the VOL (+ or -) buttons to scroll up or down to ENGLISH, ESPANOL, or FRANCAIS.
The default is English.
4. Press the SEL/SAVE button to save.
Volume
The ringer, speaker, and handset/headset volume is set independently with the
VOL (+ or -) buttons. There are 8 possible volume settings per mode. The volume indicator
scale is displayed during volume adjustment.
Ringer Volume
1. While the phone is on the hook, press the VOL (+ or -) button. The phone rings
according to the current setting.
2. Tap the VOL (+ or -) buttons to adjust the volume one level at a time. The phone stores
the setting after the last button press.
NOTE: To turn the ringer off, on, or change the ringing pattern, see Setting the Ringer Tone.
Speakerphone, Handset, and Headset Volume
While the phone is in use, during the desired mode, press the VOL (+ or -) buttons until you
reach a comfortable listening level. The phone stores the setting after the last button press.
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Programming the Telephone
Ringer Tone
The ringers for all four lines may be set independent of one another.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to SET PHONE OPTIONS.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to SET RING TONE.
5. Press the SEL/SAVE button. The ringer tone settings for each of the four telephone lines
show in the display.
6. Use the VOL (+ or -) buttons to scroll up or down to select each ringer tone for LINE 1.
A sample ringer tone is generated when you scroll to individual ringer tones. Choose
from eight different tones, or turn the ringer OFF.
NOTE: If you select OFF, the cursor automatically moves to the CID ON/OFF option. Use
the VOL (+ or -) buttons to scroll up or down to select CID ON or OFF. (ON allows the unit
to detect and display CID records for the corresponding telephone line. OFF disables the
function for the corresponding telephone.) Press the SEL/SAVE button.
7. Press the SEL/SAVE button to save. The cursor automatically moves to LINE 2.
8. Repeat steps 6 and 7 for each telephone line. After you select the ringer tone for LINE
4, press the EXIT button.
NOTE: The line indicators flash for incoming calls even if the ringer is disabled.
Priority Line
The priority line (one of the four lines) has precedence over the other three lines. When
you pick up the handset or press the SPEAKER button, the unit automatically selects the
priority line first. If the priority line is in use by another party, the unit will select the next
available line.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to SET PHONE OPTIONS.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to SET PRIORITY LINE.
5. Press the SEL/SAVE button.
6. Use the VOL (+ or -) buttons to scroll up or down to 1, 2, 3, or 4. The default is LINE 1.
7. Press the SEL/SAVE button to save.
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Programming the Telephone
Delay Ring
Use this setting to delay the Central Office ring.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to SET PHONE OPTIONS.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to SET DELAY RING.
5. Press the SEL/SAVE button.
6. Use the VOL (+ or -) buttons to scroll up or down to 0 ring up to 10 rings.
7. Press the SEL/SAVE button to save.
NOTE: The default Delay Ring is 0. If your system has a phone with the auto attendant ON, we
suggest that you set the Delay Ring to 2 rings. This allows the auto attendant to pick up the
incoming call before it rings in.
Phone ID
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to SET PHONE OPTIONS.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to SET PHONE ID.
5. Press the SEL/SAVE button.
6. Press the SEL/SAVE button again to automatically set the phone ID, or press any
memory button (1-16) to assign a phone ID.
NOTE: The INTERCOM indicator will flash red and blue if the ID is not programmed.
NOTE: The Phone ID (01-16) is unique. If you manually select a phone ID that belongs to
another unit on the system, NOT AVAILABLE shows in the display. Press SEL/SAVE or choose
another memory button.
NOTE: If the phone cannot find an ID, determine if there are too many phones connected to
the system. A maximum of 16 phones can be connected in the system at one time.
NOTE: You may press the EXIT button at any time to exit , except during the ID search.
Phone Name
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to SET PHONE OPTIONS.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to SET PHONE NAME.
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Programming the Telephone
5. Press the SEL/SAVE button.
6. Use the touch-tone pad to enter the phonebook name (up to 8 characters). More than
one letter is stored in each of the number keys. For example, to enter “Lorraine,” press
the 5 key three times for the letter L. Press the 6 key three times for the letter O. Press
the 7 key three times for the first letter R. Press the 7 key three times for the second
letter R. Press the 2 key once for the letter A. Press the 4 key three times for the I. Press
the 6 key two times for the letter N. Press the 3 key twice for the letter E.
7. Press the SEL/SAVE button to save.
NOTE: The Phone Name and ID shows in the display when the phone is idle.
Intercom Auto Answer
For “hands-free” operation, the phone can be set to answer an intercom call by automati-
cally activating the speaker.
TIP: You may also use this feature for room monitoring.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to SET PHONE OPTIONS.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to INTERCOM AUTO ANS.
5. Press the SEL/SAVE button.
6. Use the VOL (+ or -) buttons to scroll up or down to choose YES or NO.
7. Press the SEL/SAVE button to save.
Flash Time
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to SET PHONE OPTIONS.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to SET FLASH TIME.
5. Press the SEL/SAVE button.
6. Use the VOL (+ or -) buttons to scroll up or down through the flash time options. The
default setting is 600ms.
7. Press the SEL/SAVE button to save.
NOTE: You may press the EXIT button at any time to exit.
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Programming the Telephone
Call Alert Tone
Turn on the Call Alert to hear a tone for incoming calls while you are on the telephone. This
function notifies you that there is a incoming call while you are using the phone. If you do
not want this tone to disturb your conversation, you can set it to OFF.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to SET PHONE OPTIONS.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to CALL ALERT TONE.
5. Press the SEL/SAVE button.
6. Use the VOL (+ or -) buttons to scroll up or down to ON or OFF.
7. Press the SEL/SAVE button to save. The cursor automatically moves to LINE 2.
8. Repeat steps 6 and 7 for each telephone line. After you select a tone for Line 4, press
the EXIT button.
No Unknown/Blocked
This option allows you to decide whether the unknown or blocked caller ID calls are saved
or not. If you select YES, the unknown or blocked calls will be saved.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to SET PHONE OPTIONS.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to NO UNKNOWN/BLOCKED.
5. Press the SEL/SAVE button.
6. Use the VOL (+ or -) buttons to scroll up or down to YES or NO. The default is YES.
7. Press the SEL/SAVE button to save.
Display Contrast
Adjust the display contrast to one of four contrast levels.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to SET LCD CONTRAST.
3. Press the SEL/SAVE button. The MIN and MAX contrast scale shows on the display.
4. Use the DIR or CID (left/right) buttons to adjust the contrast. The display instantly
adjusts with each press of the button.
5. Press the SEL/SAVE button to save the desired contrast level.
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Programming the Telephone
Local Area Code
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to SET AREA CODE.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to LOCAL AREA CODE.
5. Press the SEL/SAVE button. Enter Number shows in the display.
6. Use the touch tone pad on your phone to enter your local area code.
7. Press the SEL/SAVE button to save.
NOTE: If you make a mistake, press DELETE to erase all digits.
Regional Area Codes
Depending on your location, you may need to set up to six regional area codes. Setting
Regional Area Codes helps the phone determine the number format to display when a
valid CID record is received. Call records matching any of the set regional area codes are
displayed as 10 digits.
NOTE: If the CID telephone number does not display correctly, you may not be able to dial
back the number from the Caller ID menu.
You may need to set regional area codes if you reside in an area which:
• uses multiple area codes
• uses overlapping area codes
• requires 10-digit dialing.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to SET AREA CODE.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to REGIONAL AREA CODES.
5. Press the SEL/SAVE button. All six regional area code fields and Enter Number show in
the display.
6. Use the touch tone pad on your phone to enter up to six regional area codes.
7. Press the SEL/SAVE button to save.
NOTE: If you make a mistake, press the DELETE button to erase all digits.
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Programming the Telephone
Manually Setting the Time and Date
The time and date is automatically set when you receive the first CID call. To manually reset
the time and date, follow the steps below.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to SET TIME & DATE.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to SET CLOCK.
5. Press the SEL/SAVE button, and the cursor moves to the hour field.
6. Use the VOL (+ or -) buttons to scroll up or down to select the hour.
NOTE: AM or PM will be set accordingly with selected hour.
7. Press the SEL/SAVE button, and the cursor moves to the minute field.
8. Use the VOL (+ or -) buttons to scroll up or down to select the minutes.
9. Press the SEL/SAVE button, and the cursor moves to the month field.
10. Use the VOL (+ or -) buttons to scroll up or down to select the month.
11. Press the SEL/SAVE button, and the cursor moves to the date field.
12. Use the VOL (+ or -) buttons to scroll up or down to select the date.
13. Press the SEL/SAVE button, and the cursor moves to the day field.
14. Use the VOL (+ or -) buttons to scroll up or down to select the day.
15. Press the SEL/SAVE button, and the cursor moves back to the hour field.
16. Press the EXIT button.
NOTE: You may press EXIT at any step in the process. It is not necessary to re-program the
complete time and date if you only want to adjust certain fields (i.e.; hour only).
Hour Format
You may set this phone to a 12 or 24-hour format. The default is 12-hour format.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to SET TIME & DATE.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to SET HOUR FORMAT.
5. Press the SEL/SAVE button.
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Programming the Answering System
6. Use the VOL (+ or -) buttons to scroll up or down to select 12-HOUR or 24-HOUR.
7. Press the SEL/SAVE button to save.
Restoring the Default Settings
This feature allows you to reset the menu to the original factory default settings.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to RESTORE TO DEFAULTS.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to YES or NO.
5. Press the SEL/SAVE button to save.
Programming the Answering System
Pickup Delay
This sets the number of rings before the answering system picks up the call.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to ANSWERING SYSTEM.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to PICKUP DELAY.
5. Press the SEL/SAVE button.
6. Use the VOL (+ or -) buttons to scroll up or down to select from 3 rings up to10 rings,
or Toll Saver. The default is 5 rings.
7. Press the SEL/SAVE button to save.
NOTE: Toll Saver can save you the cost of a call when you access your message from another
phone.
- If you have new messages, the unit answers after the 3rd ring.
- If you have no new messages, the unit answers after the 5th ring.
- You can hang up after the 3rd or 4th ring and save the pay telephone or long
distance charge.
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Programming the Answering System
Message Length
This sets the maximum recording time for the caller to leave a message when the answer-
ing function is on.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to ANSWERING SYSTEM.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to MESSAGE LENGTH.
5. Press the SEL/SAVE button.
6. Use the VOL (+ or -) buttons to scroll up or down to No Limit, 1 minute, 2 minutes, or
Greeting Only. The default is No Limit.
7. Press the SEL/SAVE button to save.
NOTE: If you select Greeting Only, once the call is picked up by answering system, it will
announce “Sorry, no one is available to answer the call. Please call again.” and then
drop the call.
Call Screening
If activated, it allows you to listen to incoming messages as they are recorded.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to ANSWERING SYSTEM.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to CALL SCREENING.
5. Press the SEL/SAVE button.
6. Use the VOL (+ or -) buttons to scroll up or down to choose ON or OFF.
The default is ON.
7. Press the SEL/SAVE button to save.
Message Interrupt
If this feature is activated it allows you to pick up the call from another extension while
the caller is leaving a message with the answering system.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to ANSWERING SYSTEM.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to MESSAGE INTERRUPT.
5. Press the SEL/SAVE button.
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Programming the Answering System
6. Use the VOL (+ or -) buttons to scroll up or down to choose ON or OFF.
The default is ON.
7. Press the SEL/SAVE button to save.
Remote Password
To set the remote access password;
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to ANSWERING SYSTEM.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to REMOTE PASSWORD.
5. Press the SEL/SAVE button.
6. Use the VOL (+ or -) buttons to scroll up or down to choose ON, OFF or SET UP PASS-
WORD. The default is OFF and the password is 000.
7. Scroll to SET UP PASSWORD and then press the SEL/SAVE button to start remote pass-
word entry. Use the touch tone pad to enter your remote password.
8. Press the SEL/SAVE button to save.
NOTE: If you set the remote password to OFF, the unit will not accept the remote access of
answering system.
Mailbox
Selecting General Mailbox allows you to have the system answer transferred or incoming
calls to all 4 lines. Or you may choose Personal Mailbox to have it answer calls to a selected
line only. If you select Transfer Call Only, then the unit will answer only transferred calls.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to ANSWERING SYSTEM.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to MAILBOX.
5. Press the SEL/SAVE button.
6. Use the VOL (+ or -) buttons to scroll up or down to choose among the following set-
tings: General, Personal L1, Personal L2, Personal L3, Personal L4, or Transfer Call Only.
If you select “Personal L2”, the unit can answer all the transferred calls and incoming
calls from L2 by answering system. The default setting is General.
7. Press the SEL/SAVE button to save.
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Programming the Auto Attendant
Programming the Auto Attendant
Auto Attendant will pick up and redirect incoming calls to other extensions in the system
per the caller’s input. After you have finished programming this feature, press the AT-
TENDANT button on the base to activate. The button will light when Auto Attendant is
activated.
Auto Attendant Pickup Delay
This sets the time delay before the call is picked up by the Auto Attendant.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to AUTO ATTENDANT.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to AUTO ATT PICKUP.
5. Press the SEL/SAVE button.
6. Use the VOL (+ or -) buttons to scroll up or down to select from 6 seconds to 13 sec-
onds. The default pickup delay time will depend on the phone ID number.
with ID# set to 1 or 2, the default pickup delay time is 6 seconds
with ID# set to 3 or 4, the default pickup delay time is 7 seconds
with ID# set to 5 or 6, the default pickup delay time is 8 seconds
with ID# set to 7 or 8, the default pickup delay time is 9 seconds
with ID# set to 9 or 10, the default pickup delay time is 10 seconds
with ID# set to 11 or 12, the default pickup delay time is 11 seconds
with ID# set to 13 or 14, the default pickup delay time is 12 seconds
with ID# set to 15, or 16, the default pickup delay time is 13 seconds
7. Press the SEL/SAVE button to save.
TIP: Set different Auto Attendant pickup delay times in different 25425’s.
Set Day Time for Auto Attendant
The Auto-Attendant Day outgoing message will be played during the Day Time you pro-
gram. The pre-recorded announcement is: “Hello, please enter your party’s extension. If you
do not know the extension number, press zero (0), zero (0).”
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to AUTO ATTENDANT.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to SET DAY TIME.
5. Press the SEL/SAVE button, and the curser moves to the hour field.
The default is 8:00 AM.
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Programming the Auto Attendant
6. Use the VOL (+ or -) buttons to scroll up or down to select the hour. AM or PM will be
set accordingly with the selected hour.
7. Press the SEL/SAVE button to save, and the curser moves to the minutes field.
8. Use the VOL (+ or -) buttons to scroll up or down to select the minute.
9. Press the SEL/SAVE button to save.
10. Press the EXIT button.
Set Night Time for Auto Attendant
The Auto-Attendant Night outgoing message will be played during the Night Time you
program. The pre-recorded announcement is: “Hello, please enter your party’s extension. If
you do not know the extension number, press zero (0), zero (0).”
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to AUTO ATTENDANT.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to SET NIGHT TIME.
5. Press the SEL/SAVE button, and the curser moves to the hour field.
The default is 5:00 PM.
6. Use the VOL (+ or -) buttons to scroll up or down to select the hour. AM or PM will be
set accordingly with the selected hour.
7. Press the SEL/SAVE button to save, and the curser moves to the minutes field.
8. Use the VOL (+ or -) buttons to scroll up or down to select the minute.
9. Press the SEL/SAVE button to save.
10. Press the EXIT button.
Set Night Time ON / OFF
If this feature is set to ON, the Auto Attendant Day Greeting will play during the time you
designate as Day Time, and during the time you have designated as Night Time, the Auto
Attendant Night Greeting will be activated.
If this feature is set to OFF, the unit will play the Auto Attendant Day Greeting at all times.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to AUTO ATTENDANT.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to NIGHT TIME ON/OFF.
5. Press the SEL/SAVE button.
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Basic Operation
6. Use the VOL (+ or -) buttons to scroll up or down to choose ON or OFF.
The default is OFF.
7. Press the SEL/SAVE button to save.
Set Weekend Greeting
There are two options for you to select from for your Weekend Greeting. The Night Greet-
ing option will play your Night Greeting from Friday night until Monday morning, the
Same As Weekday greeting will play your weekday greeting throughout the weekend.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to AUTO ATTENDANT.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to WEEKEND GREETING.
5. Press the SEL/SAVE button.
6. Use the VOL (+ or -) buttons to scroll up or down to choose NIGHT GREETING or
SAME AS WEEKDAY. The default is SAME AS WEEKDAY.
7. Press the SEL/SAVE button to save.
Set Valid ID
When auto attendant is turned on, the call can be forwarded to any listed extension num-
ber.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to AUTO ATTENDANT.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to SET VALID ID.
5. Press the SEL/SAVE button.
6. Use the MEMORY LOG number key (M1 to M16) to add or delete the corresponding
listed extension number.
7. Press the SEL/SAVE button to save.
Basic Operation
Your phone provides the convenience of accessing four separate telephone lines, each ob-
tained from the telephone company and each having its own phone number. This is gener-
ally applicable to small offices. It provides for 16 telephones (or stations) to share multiple
lines. Each station is interconnected to all others by an intercom.
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Basic Operation
Making Calls with the Handset
1. Pick up the handset and the phone automatically selects the priority line. If the priority
line is occupied, it selects an open line.
OR
Pick up the handset and press a LINE button to select a line.
2. Wait for a dial tone, then dial a phone number.
3. Hang up the handset when finished.
Making Calls with the Speakerphone
1. Press the SPEAKER button and the phone automatically selects the priority line. If the
priority line is occupied, it selects an open line.
OR
Press a LINE button to select a line.
2. Wait for a dial tone then dial a phone number.
3. Press SPEAKER button when finished.
NOTE: Only one-way conversation is possible in speakerphone mode. When you are speaking,
you are transmitting. When you are listening, you are receiving. You can’t do both at
the same time. The phone will automatically switch between transmitting and receiving
depending on the level of the voice or the room noise picked up by the speakerphone mic.
NOTE: If a line goes off-hook, the call timer counts time until all the lines go on hook. The
timer serves for 4 lines.
Making Calls with the Optional Headset
1. Connect the headset plug into the HEADSET jack on the left side of the base.
2. Adjust the headset to rest comfortably on top of your head and over your ear.
3. Move the microphone to approximately 2 to 3 inches from your mouth.
4. Press the HEADSET button and the phone automatically selects the priority line. If the
priority line is occupied, it selects an open line.
5. Wait for a dial tone, then dial a phone number.
6. Press HEADSET when finished.
CAUTION: Use only the Thomson Inc. 5-2425 headset that is compatible with this unit.
NOTE: If the headset is not connected (or if not completely inserted into headset jack), an
error tone is heard when the HEADSET button is pressed and the display will show Error for
several seconds.
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Basic Operation
Pre-dialing
1. With the phone idle and the handset on the cradle, manually enter the telephone num-
ber. The telephone number shows in the display.
2. Press the DIAL or SPEAKER button, or lift the handset to take a line, and the telephone
number is automatically dialed.
Answering Calls
If you receive a call on the priority line,
1. Pick up the handset (handset mode), OR
2. Press the SPEAKER button (speakerphone mode), OR
3. Press the HEADSET button (headset mode).
4. When finished, hang up the handset, or press the SPEAKER button or press the HEAD-
SET button.
If you receive a call on a line other than the priority line,
1. Pick up the handset and press the corresponding line button (handset mode), OR
2. Press the SPEAKER button and press the corresponding line button (speakerphone
mode), OR
3. Press the corresponding line button, and then press the HEADSET button (headset
mode).
4. When finished, hang up the handset, or press the SPEAKER button, or press the HEAD-
SET button.
NOTE: Whether you are making or receiving a call, the caller is disconnected if you press
another line without putting the call on hold first.
Switching Between the Speakerphone, Handset, and Headset
To switch to the speakerphone, press SPEAKER. The speakerphone indicator turns on. Put
handset back in cradle.
To switch to the handset, pick up the handset. The speakerphone or headset turns off.
To switch to the headset, press the HEADSET button to enable the headset, and the headset
indicator turns on. Hang up the handset.
Mute
To have a private, off-line conversation, use the MUTE feature. The party on the other end
of the line cannot hear you, but you can still hear them.
1. Press MUTE to activate the mute feature. The mute indicator turns on.
2. Press MUTE again to turn it off.
NOTE: Switching from speakerphone to handset cancels mute.
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Basic Operation
Do Not Disturb
This feature is set at individual telephones to disable (silence) an incoming ring signal,
intercom ring, or page. When there is an incoming call or an intercom call, the status indi-
cators function as normal but the phone will not ring.
1. When the unit is idle, press the PRIVACY button. The Privacy indicator flashes and the
last setting is displayed.
2. Use the VOL (+ or -) buttons to scroll up or down to select the duration. You may
choose from 15 minutes, 30 minutes, 45 minutes, 1 hour, or 2 hours and increase the
duration by 1 hour intervals up to 24 hours.
3. Press the SEL/SAVE button to confirm. The indicator blinks and the display shows how
long the ringer will be disabled.
4. To cancel, press PRIVACY again or hang up the handset.
NOTE: If Intercom Auto Answer is turned ON, the unit automatically answers the intercom
call even if the Do Not Disturb function is activated.
Hold
Placing a Call on Hold
Press the HOLD button to put the line in use on hold. The line indicator for the line on hold
flashes blue. The phone emits a beep every 30 seconds as a reminder. At the other stations,
the indicator blinks red but no beep is heard.
NOTE: If you put a call on HOLD while in PRIVACY mode, no one but you can access the line
on hold. Anyone trying to access the line receives an error tone.
Releasing a Call from Hold
Press the HOLD button or the corresponding LINE button to release hold.
NOTE: If you want to change modes, lift the handset to switch to the handset, or press the
HEADSET button to use the headset.
NOTE: The call on hold can be picked up at any station using this procedure.
Flash
Use the FLASH button to activate custom calling services such as call waiting or call for-
warding, which are available through your local phone company.
Redial
1. Pick up the handset (handset mode), or press the SPEAKER button (speakerphone
mode), or press the HEADSET button (headset mode) and the priority line is automati-
cally selected,
OR
Press a line button to select other line.
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Basic Operation
2. Press the REDIAL/FORMAT button
NOTE: The redial function will not operate if the number to be redialed contains more than
32 digits. If the number is longer than that, you will hear an error tone.
Reviewing the Redial Numbers
Your phone records up to six previously dialed phone numbers.
1. When the phone is idle, press the REDIAL/FORMAT button.
2. Use the VOL (+ or -) buttons to scroll up or down to view the last six previously dialed
numbers.
3. While the preferred number is displayed, pick up the handset or press the SPEAKER,
DIAL, or a line button to dial the phone number.
NOTE: If you do not select a line button, the line is automatically seized and the number is
dialed accordingly.
Transferring a Call to Another Station
1. With the caller on the line, press the TRANSFER button.
2. Press the INTERCOM/MEMORY LOG button (1-16) for the station you want to transfer
the call to. The line’s indicator blinks purple until the party picks up the transferred call.
Once the call is picked up, the indicator stays red. The indicator on the receiving party’s
line rapidly flashes red and rings during call transfer.
• If the transferred call is not picked up at the other station within 45 seconds. The
transfer cancels, the line is put on hold, and the line indicator flashes blue.
• If the party at the other station doesn’t pick up the transferred call, and you want to
attempt to transfer to another station, press the line button and repeat the transfer
process from step 1.
Receiving a Transferred Call from Another Station
If a call is transferred to your station, the line indicator flashes red. To answer the call, press
that line button.
If you are on the line when a call is transferred to you, you will hear beeps to alert you of
the incoming call. Put your current call on hold by pressing HOLD, and then pick up the
incoming call by pressing the corresponding line button.
NOTE: During the transfer, the only two stations that can access the line are: a) the
transferring station, or; b) the station receiving the transfer.
VERY IMPORTANT: To transfer a call from one station to another, the two stations should be
connected to the same line.
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Basic Operation
Privacy
While in use, a line can be secured so that no one else can listen to the conversation. This
feature only applies to 25423, 25424, 25425, 25413, 25414, 25415, 25403 and 25404
phones. However, other phone which are not compatible with these models can still access
the line.
Providing Privacy
At any time during a conversation, you can use the privacy feature to secure the line.
1. While on a line, press the PRIVACY button. The indicator turns on.
2. To cancel, press PRIVACY again or hang up.
NOTE: If you put a call on hold while in privacy mode, no one but you can access the line on
hold.
Conference Calls
This feature allows you to have a 3-way conversation using any combination of 2 lines.
To connect and conference:
1. To make a call, press the line you want and dial the telephone number. If you already
have someone on the line, skip to step 2.
2. Press the HOLD button to place the call on hold.
3. Press another line button and dial the telephone number of the party you want to
conference with.
4. Press the CONFERENCE button.
5. Speak to both parties.
NOTE: If you have more than one line on hold, and you want to have a conference call, you
must first select the line on which you want to conference.
To disconnect one party:
Press the line button for the person you want to continue speaking with, and the other
party is automatically disconnected.
To disconnect both parties:
Hang up the handset, or press the SPEAKER or HEADSET button.
NOTE: If you press the HOLD button to put them on hold first, you may then disconnect from
each party individually.
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Intercom Calls
Intercom Calls
One-Touch Intercom
NOTE: If the INTERCOM indicator is turned on (solid red), the intercom is in use. You must
wait until the indicator turns off before making an intercom call.
1. Press the INTERCOM/MEMORY LOG button (1-16) for the station you want to intercom
with. The SPEAKER turns on.
Alternately, you may press the INTERCOM button, then press the INTERCOM/MEMORY
LOG button (1-16) for the stations you want to intercom with. The speakerphone auto-
matically turns on.
NOTE: If you want to switch to the handset, pick it up and continue speaking. To switch to
the headset press the HEADSET button.
NOTE: The handset, headset, or speakerphone cannot be active when an intercom call is
initiated (the handset should be on the cradle and the speakerphone and headset turned
OFF.)
NOTE: To abort intercom call, press SPEAKER button.
2. To end the intercom call, hang up.
NOTE: If the receiving station does not answer within 45 seconds, the intercom call is
cancelled. You will hear an error tone and NO ANSWER shows in the display. NOTE: If the
intercom is in use. You will hear an error tone and ERROR INHIBITED shows in the display.
Answering an Intercom Call
When you receive an INTERCOM call, the INTERCOM indicator flashes red, and the display
shows the caller’s name and phone ID.
NOTE: If you want to answer with the speakerphone, press the INTERCOM or SPEAKER
button. If you want to answer by headset, press the HEADSET button (the headset must be
connected). To answer by handset, lift the handset.
NOTE: Press SPEAKER or lift the handset to automatically select a party. If you receive an
incoming call and intercom call at the same time the unit automatically selects the ringing
line.
Intercom Hold
1. Make an intercom call or answer an intercom call.
2. Press the HOLD button. The Intercom indicator flashes blue.
NOTE:
• When the intercom is on hold, you may not receive another intercom.
• If the other party terminates intercom, intercom hold is also released.
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Intercom Calls
Intercom Conference Calls
This feature allows you to have a 3-way conversation using the intercom feature and an
open line.
1. Place a call or make an intercom call.
2. Press the HOLD button.
3. Place a call on another line or make an intercom call.
4. Press the CONFERENCE button.
5. Speak to both parties.
NOTE: If you have more than one party on hold (telephone line or intercom), you must select
the line for the party you want to conference with.
To disconnect one party:
Press the line or intercom button for the person you want to continue speaking with, and
the other party is automatically disconnected.
To disconnect both parties:
Hang up the handset, or press the SPEAKER button.
NOTE: If you press the HOLD button to put them on hold first, you may then disconnect from
each party individually.
Paging All Stations
1. Lift the handset.
2. Press the PAGE button and listen for the beep. The other stations not in use automati-
cally activate their speakerphones and receive your page.
3. Speak into the handset. You have 30 seconds to page in this mode. After 30 seconds,
the page is cancelled.
4. When finished, hang up the handset.
NOTE: You will not receive a page when Do Not Disturb is turned on.
NOTE: Paging can be done with optional headset. plug in headset, press HEADSET button, the
press PAGE button.
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Caller ID
Caller ID
Summary Screen
The summary screen shows the current time, current date, number of CID records to be re-
viewed and total number of records saved to CID memory. It is displayed until any button is
pressed. Within 60 seconds of receiving a new call, the new caller information is displayed.
Name of
phone
Phone ID
Battery indicator
CID records
waiting
Time and date
to be reviewed
Number of records in CID
memory
Receiving and Storing CID Records
This unit receives and displays information transmitted by your local phone company. This
information can include the phone number, date and time; or the name, phone number,
date and time. The unit can store up to 99 calls for later review. When the memory is full,
a new call automatically replaces the oldest call in memory. NEW appears in the display
for calls received that have not been reviewed. The line number for the call received is also
displayed.
Reviewing CID Records
•Press the CID button , and then use the VOL (+ or -) buttons
to scroll through the call records.
•When you scroll to the start/end of the list, START/END ap-
pears in the display.
Saving a CID Record to the Intercom/Memory Log or to Phone Book Memory
1.While a name and telephone number shows in the display, if you need to edit the
information, press the SEL/SAVE button and follow the steps for Storing a Name and
Number in Memory.
2. If you do not need to edit the name or number, press the STORE button.
3. To store data in the Phone Book Directory, press the DIRECTORY button,
OR
To store data in the Intercom/Memory Log, press a memory log button (1-16).
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Caller ID
Deleting a CID Record
To delete the record shown in the display, press the DELETE
button once.
Deleting All Call Records
This feature allows you to clear all CID records at once.
1. While viewing a CID record, press and hold the DELETE button. PRESS DELETE AGAIN
CLEAR ALL CALLER ID shows in the display.
2. Press the DELETE button again to confirm.
Dialing Back
When reviewing CID records, you can dial back the numbers showing on the display by
pressing the DIAL button.
If You Programmed Your Local Area Code
1. Press the CID button , and then use the VOL (+ or -) buttons to display the number you
want to dial.
2. If you see a number with 7 digits (i.e.555-1234), then the call was received from within
your area code. However, this does not guarantee the call is a local call. If you see a
number with 11 digits (i.e.1-234-555-1234), then the call received was not from your
area code.
3. To adjust the phone number format, use the REDIAL/FORMAT button. For instance, a 7-
digit local number sometimes cannot be dialed because it requires a 10-digit or 11-digit
format. Use the REDIAL/FORMAT button to scroll through 7, 10 and 11-digit numbers.
7-digits:
10-digits:
11-digits:
7-digit telephone number (i.e.555-5555)
3-digit area code +7-digit telephone number (i.e.425-555-5555)
long distance code 1 +3-digit area code +7-digit telephone
number (i.e. 1-425-555-5555)
4. To dial the displayed number, select a line or press DIAL again.
If You Did Not Program Your Local Area Code
1. Press the CID button , and then use the VOL (+ or -) buttons to display the number you
want to dial. You will only see 10-digit numbers (i.e. 234-555-1234).
2. Press DIAL to dial back. You may adjust the number format by pressing the REDIAL/
FORMAT button before dialing.
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Memory
Call Waiting Caller ID
This feature allows you to see who is calling when you hear the call waiting beep. The caller
identification information appears in the display after you hear the tone.
• Press the FLASH button to put the person to whom you’re talking on hold and answer
the incoming call.
IMPORTANT: To use all the features of this unit, you must subscribe to either the standard
Name/Number Caller ID Service or Caller ID with Call Waiting Service. To know who is calling
while you are on the phone, you must subscribe to Caller ID with Call Waiting Service.
Memory Log and Phone Book (Directory) Memory
You may store data in the Phone Book Directory (up to 94 memories) or an INTERCOM/
MEMORY LOG (16 buttons located to the right of the number pad on the base). The Phone
Book and each INTERCOM/MEMORY LOG stores up to 21 characters and 32 digits.
Storing a Number and Name in Memory
NOTE: To cancel the storing procedure at any time, press EXIT.
1. Press the STORE button. ENTER NUMBER is displayed.
2. Use the touch tone pad on your telephone to enter the telephone number you want to
store. The numbers you enter show in the display.
NOTE: If you make a mistake, use the DIR or CID buttons (left/right) to move the cursor to
the incorrect digit, and press the DELETE button to delete.
3. Press SEL/SAVE. ENTER NAME is displayed.
4. Use the touch-tone pad to enter a name (up to 21 characters). More than one letter
is stored in each of the number keys. For example, to enter Bill Smith, press the 2 key
twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for
the letter L. Press the 5 key 3 times for the second letter L, and press the 1 key to insert
a space between the first and last name. Press the 7 key 4 times for the letter S; press
the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key
for the letter T; press the 4 key twice for the letter H.
NOTE: If you make a mistake, use the DIR or CID buttons (left/right) to move the cursor to
the incorrect digit, and press the DELETE button to delete.
5. Press STORE button. ENTER LOCATION is displayed.
6. Enter memory location:
Press the DIRECTORY button to save the record in the Phone Book memory,
OR
Press a INTERCOM/MEMORY LOG button (1-16) to save the record in that memory loca-
tion.
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Memory
NOTE: If there is a record stored in selected memory location “OVERWRITE?” shows in the
display. Press STORE to confirm overwrite or press the EXIT button, then select a new location.
7. Repeat steps 1-6 for any additional names and numbers you want to store, up to 94, in
phone book memory.
NOTE: The storage procedure automatically cancels after 30 seconds if no keys are pressed.
Reviewing Phone Book (Directory) Memory
1. Press the DIR button. The first memory in the phone book is displayed (memories are
stored in alphabetical order).
2. Use the VOL (+ or -) buttons to scroll up or down through the phone book memories,
or use the touch tone pad on your phone to enter the corresponding letters for the
memory you want to review. For example, press the 5 key to display phone book memo-
ries that start with the letter J. Press the 5 key twice to go to memories starting with
the letter K.
3. Press the EXIT button when you are finished reviewing memories.
Reviewing the Intercom/Memory Log (memory location)
1. Press the DIR button.
2. Press the INTERCOM/MEMORY LOG button (1-16).
3. Press the EXIT button when you are finished reviewing memories.
Editing a Name or Number Stored in Phone Book (Directory) Memory
1. Press the DIR button.
2. Use the VOL (+ or -) buttons to scroll up or down to the desired memory record.
3. Press the SEL/SAVE button and edit the content according to the steps in the Storing a
Name and Number in Memory section.
Editing a Name or Number Stored in the Intercom/Memory Log (Memory Location)
1. Press the DIR button.
2. Press the INTERCOM/MEMORY LOG button (1-16).
3. Press the SEL/SAVE button and edit the content according to the steps in the Storing a
Name and Number in Memory section.
Storing the Last Number Dialed
1. When the phone is idle, press the REDIAL/FORMAT button.
2. Use the VOL (+ or -) buttons to scroll up or down to view the last six previously dialed
numbers.
3. While viewing the desired number, press the SEL/SAVE button twice.
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Memory
4. Add the name as explained in the Storing A Name and Number in Memory section.
5. Press the STORE button. ENTER LOCATION shows in the display.
6. Press the DIR button to store the redial number in the Phone Book memory or press
an INTERCOM/MEMORY LOG button (1-16) to store the redial number in that memory
location.
Storing a Pause in Memory
Press the #PAUSE button twice to insert a pause in the dialing sequence of a stored
telephone number when a pause is needed (for example, when you must dial a 9 to get an
outside line or when you must enter codes to access your bank’s information line).
Dialing a Stored Number
1. Pick up the handset, or press SPEAKER to automatically select a line. Or press the line
you want to use.
2. Wait for a dial tone.
3. Press the INTERCOM/MEMORY LOG button (1-16) for the person you want to call.
The number automatically dials.
OR
1. Press the DIR button.
2. Use the VOL (+ or -) buttons to scroll up or down through the phone book memories, or
use the touch tone pad to enter the corresponding letters for the memory you want to
review. For example, press the 5 key to display phone book memories that start with the
letter J. Press the 5 key twice to go to memories starting with the letter K.
3. Press the DIAL button. The number automatically dials.
Memory Delete/Clear
To delete a Phone Book memory:
1. Press the DIR button.
2. Use the VOL (+ or -) buttons to scroll up or down to the memory you want to delete.
3. Press the DELETE button to delete. DELETE -DELETE AGAIN shows in the display.
4. Press the DELETE button again to confirm.
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Memory
To delete an INTERCOM/MEMORY LOG:
1. Press the DIR button.
2. Press the corresponding button (1-16) for the Intercom/Memory Log you want to
delete.
3. Press the DELETE button to delete, DELETE -DELETE AGAIN shows in the display.
4. Press the DELETE button again to confirm.
NOTE: Press the EXIT button to cancel the “delete” function.
Clear All Memories
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to SET PHONE OPTIONS.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to CLEAR ALL MEMORIES.
5. Press the SEL/SAVE button.
6. Use the VOL (+ or -) buttons to scroll up or down to Yes or No, No is the default.
7. Press the SEL/SAVE button to confirm.
NOTE: If you select YES, all the directory memories and direct access memories are cleared.
Chain Dialing
This process allows you to dial a succession of stored numbers from separate memory
locations. This is useful when you must dial several sequences of numbers, such as with
frequent calls via a telephone company long distance provider.
For example
Memory location
Local access number of long distance company
6
7
8
Authorization code (ID)
Long distance phone number
1. Press the line you want.
2. Press memory location 6.
3. Press memory location 7.
4. Press memory location 8.
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Answering System Operation
Answering System
You can set one or more additional phones to act as an Answering System (up to 16 units
in the system), each Answering System can pick up only one line at a time. To prevent
several Answering System units picking up the same call, you should assign different pickup
delay times for each Answering System unit.
The Answering System can store approximately 60 minutes of messages, memos, and all the
announcements, for a total of up to 99 messages. The maximum recording time for each
incoming message can be set in MENU.
Turning the Answering System On/Off
Press the ANSWERER button to switch this function on or off. The ANSWERER light is lit
when the function is activated.
Recording a Greeting
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to ANSWERING SYSTEM
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to RECORD GREETING.
5. Press the SEL/SAVE button.
6. Wait for the beep. Then speak toward the phone in a normal tone of voice. You have a
maximum 30 seconds to record your greeting
7. Press the SEL/SAVE button to save, and the user’s recorded greeting will playback once.
(The default greeting is “Please leave a message after the tone.”)
Playback and Erasing a Greeting
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to ANSWERING SYSTEM.
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to PLAYBACK GREETING.
5. Press the SEL/SAVE button.
6. The system plays the previously recorded greeting.
7. To erase the recorded greeting, press DELETE button during greeting playback. Press DE-
LETE again to confirm the deletion. Then the default greeting will playback once after
deletion.
8. To stop playback, press EXIT.
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Answering System Operation
Recording Incoming Messages
The unit will answer incoming calls or routed calls after X rings (pickup delay set in MENU)
and play the outgoing greeting. After hearing the greeting followed by a long beep, the
caller can leave a message. The message counter shows new number of messages.
If there is a new message recorded in the unit, the “NEW MESSAGE” indicator will blink.
Note: Your unit will record a message up to the maximum length of time you set as long as
the caller continues speaking. To save recording capacity, your unit will automatically stop
recording after 7 seconds of silence or if there is a steady dial tone for 7 seconds.
Monitoring Incoming Calls
Whenever an incoming message is being recorded you can hear it through the speaker if
Call Screening is on. To take the call, pick up the handset and the system stops recording.
You can interrupt the recording from another extension, if you have Message Interrupt set
to ON in the menu.
Memo Recording
1. Press and hold the MEMO button for 2 seconds until you hear a beep.
2. After the beep, speak toward the phone in a normal tone of voice and record your
memo.
3. To stop recording, press MEMO button again or press EXIT button. This is considered
standard message and will be included in the message counter.
Two-Way Recording
While using the handset or headset, you can record a phone conversation.
1. While on a call using the handset or headset, press MEMO to begin recording the con-
versation.
2. Press MEMO again or press EXIT button to stop recording. This is considered standard-
message and will be included in the message counter.
Note: Before start to record the phone conversation, suggest you to tell the party you are
speaking to that the conversation will be recorded.
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Answering System Operation
Message Playback
In idle mode, press the PLAY button once. The unit starts to playback the messages.
If the unit has new messages, only the new messages will be played, otherwise all messages
will be played. Unit will play messages to the end, then return to standby mode.
During each message playback, you can press CID button to skip the current message OR
press DIR button to replay the message playing.
If there are no messages, the unit will announce “You have NO messages”.
Deleting Messages
To delete messages:
1. Press the PLAY button while in idle mode.
2. Use the DIR or CID (left/right) buttons to scroll to the message you want to delete.
3. Press DELETE button and MESSAGE XX DELETE? shows in the display.
4. Press the DELETE button again to confirm.
To delete all the messages:
1. Press and hold the DELETE button for 2 seconds during message playback or while in
standby mode. DELETE ALL MESSAGES? shows in the display.
2. Press the DELETE button again to confirm the deletion.
NOTE: You cannot delete ALL messages while you are playing the new messages. You can only
delete the messages one by one during playback.
Accessing the Answering System from Another Location
You can access many features of this answering system when you are away from your
phone. To access your mailbox, you must turn on the remote function and set a three-digit
remote password (see Remote Password section.)
Connecting with the Answering System
1. Call your phone number.
2. After the unit answers, enter your three digit password after playback of the greeting.
3. If the password was entered correctly, the Voice Menu will direct you to press the fol-
lowing buttons on your keyboard:
Press 2 to play messages, press 2 again to stop.
Press 3 to skip.
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Answering System Operation
Press 1 to review.
Press 0 while playing a message to erase.
Press 4 to turn on and off.
Press 6 to play greeting.
Press 9 to record a greeting, press 9 again to stop taking message.
Press 7 to review menu again.
4. Enter the remote commands.
5. To exit remote operation, hang up. The system will automatically disconnect the call if
the user does not enter a command within 10 seconds.
Toll Saver Operation
This system has a built-in automatic toll saving feature to let you know if you have re-
ceived any new messages before it answers, thus saving you on long distance costs.
IF YOU HAVE SELECTED THE TOLL SAVER FUNCTION IN PICKUP DELAY, when calling the
system from a remote location to check your messages, listen to the number of rings.
1. NO New Messages Received
If the phone rings more than three times, there are no new messages. You can hang
up on the fourth ring before system answers, and save the cost of the call. Otherwise
system will answer the call after fifth ring.
2. New Messages Received
If the system answers after only 3 rings, you have received new messages. Refer to Con-
necting with Answering System for remote instructions.
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Auto Attendant Operation
Auto Attendant
You can set this phone to function as the Auto-Attendant. A phone designated as an Auto-
Attendant will pick up and redirect incoming calls to other extensions in the system. Each
Auto-Attendant can pick up only one line at a time, so you may wish to have more than
one Auto-Attendant within your system. You can designate up to 16 Auto-Attendants in
your system. To prevent several units picking up the same call at once, you should assign
different pickup delay times for each Auto-Attendant units.
Turn Auto Attendant On/Off
Press the ATTENDANT button to switch this function on or off. The ATTENDANT light is lit
when the function is activated.
Auto Attendant Sequence for Callers
When Auto-Attendant is on, this phone automatically picks up a ringing line after the
pickup time you programmed, and plays the designated Auto-Attendant greeting. When a
caller enters an extension number after hearing the greeting, the Auto-Attendant transfers
the call to that extension. If the requested extension doesn’t pick up within 45 seconds, the
Auto-Attendant takes the call back and plays the general greeting. If Auto-Attendant unit
is in use, the call will be placed on hold.
If the caller does not enter an extension number after hearing the message, the
Auto-Attendant waits about 5 seconds and replays the ATTENDANT OGA (out-going
announcement) for the caller. If the caller still does not enter an extension number within
5 seconds;
a) the Greeting Only OGA “Sorry, no one is available to answer the call. Please call again.”
will be played if the answering system is set to off.
b) the greeting “Welcome to general delivery mailbox. Please leave your name and phone
number after the tone.” will be played if the answering system is set to on and
mailbox sets to general.
If the caller presses 00 after hearing the message, the Auto-Attendant Auxiliary
Outgoing Message plays. The caller can then enter an extension number, and the call will
be redirected.
Recording Auto Attendant Greetings
There are three different Auto Attendant outgoing messages. They are Day Greeting, Night
Greeting and Auxiliary Greeting.
Day Greeting is played during the time you set as day time. The Default Day Greeting is
“Hello, please enter your party’s extension. If you do not know the extension number, press
zero (0), zero (0).”
Night Greeting is played during the time you set as night time. The Default Night Greeting
is “Hello, please enter your party’s extension. If you do not know the extension number,
press zero (0), zero (0).”
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Auto Attendant Operation
Auxiliary Greeting is played when an outside caller presses the “0” key twice after hearing
the Day or Night message. It is supposed to be recorded by you to tell the caller about the
extension number list. The Default Auxiliary Greeting is “Please enter your party’s exten-
sion.”
You can follow the procedures listed below to record the your own greeting.
NOTE: When recording your own Day or Night Greeting be sure to include the following
statement to inform your callers of the extension list. “If you do not know the extension
number, press zero (0), zero (0).”
NOTE: When recording your own Auxilary Greeting you should include your extension listing.
For example, “To reach Peter Jones, extension #1, for Mary Smith, extension #2, etc.
1. Press the MENU button while in standby mode.
2. Use the VOL (+ or -) buttons to scroll up or down to AUTO ATTENDANT
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to RECORD GREETING,
5. Press the SEL/SAVE button.
6. Use the VOL (+ or -) buttons to scroll up or down to DAY GREETING, or NIGHT GREET-
ING or AUXILIARY GREETING.
7. Press the SEL/SAVE button.
8. Wait for the beep. Then speak toward the phone in a normal tone of voice.
9. Press the SEL/SAVE button to save, and the recorded greeting will be playback once.
Playback and Erasing Auto Attendant Greetings
1. Press the MENU button.
2. Use the VOL (+ or -) buttons to scroll up or down to AUTO ATTENDANT
3. Press the SEL/SAVE button.
4. Use the VOL (+ or -) buttons to scroll up or down to PLAYBACK GREETING.
5. Press the SEL/SAVE button.
6. Use the VOL (+ or -) buttons to scroll up or down to DAY GREETING, or NIGHT GREET-
ING, or AUXILIARY GREETING.
7. Press the SEL/SAVE button.
8. The system plays the previously recorded greeting.
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Auto Attendant Operation
9. To erase the recorded greeting, press DELETE button during greeting playback. Press
DELETE again to confirm the deletion. The default greeting will play back once after
deletion.
NOTE: The default greeting cannot be deleted.
10. To stop playback, press EXIT.
Using Multiple Auto Attendants
An Auto Attendant is in use and cannot answer the incoming call when someone at that
extension is:
- accessing messages, or
- using any of the lines to make or answer a call, or
- on an intercom call, or
- programming the phone, or
- when a message is being recorded at that extension.
It is preferable to set one or more additional phones to act as Auto Attendant for occasions
when the primary Auto Attendant is turned off or in use. The primary Auto Attendant is
the unit having the shortest pickup time, others would have longer pickup times.
Display Messages
The following special messages indicate the status of a message or the unit:
00 TOTAL CALLS
The Caller ID memory log is empty.
UNKNOWN CALLER
The incoming call does not have Caller ID service or their service
area is not linked to yours. If UNKNOWN CALLER appears along
with a calling number, the name information for that number was
not available.
BLOCKED CALL
INCOMPLETE DATA
NO DATA
The caller is registered as “Private Number ”and their Caller ID
information is withheld.
Caller information has been interrupted or corrupted during trans-
mission.
No Caller ID signal has been detected, or Caller ID service has not
been activated.
START/END
You are at the beginning or the end of the Caller ID memory log.
Battery power level is low.
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Troubleshooting Guide
Operation By Battery
If the power cord is not plugged into the unit, and the battery is available, the unit enters
Battery Operation Mode. In this mode, the unit fully supports all operational features,
except the intercom call function and cordless handset.
NOTE: Under battery operation mode, the RF module (optional for use with cordless handset)
is not supported.
Operation without Power
If the power cord is not plugged into the unit and no battery is installed, the unit enters
into No Power Operation mode. in this mode, the user may:
1) use the handset to manually make a call on line 1 only,
2) answer a call on line 1 with the handset.
Cordless Phone Option
It is possible to enhance your phone to a cordless feature with the additional purchase of
the H5401 accessory handset and module. The H5401 is packaged with an RF module, when
the module is properly inserted into the back of the 25425 base, the antenna icon on the
display will illuminate.
Troubleshooting Guide
No dial tone
•
•
Check or repeat installation steps:
Make sure the telephone line cords are connected to the phone and the wall jack. Make
sure the line cords are not damaged.
•
•
•
Make sure the hook switch pops up when the handset is lifted.
Check the SPEAKER button. Make sure the indicator is off.
Disconnect the phone from the wall jack and connect another phone to the same jack.
If there is no dial tone in the second phone, the problem might be your wiring or local
service.
You cannot be heard by the other party.
•
•
Make sure the handset or headset cord is inserted properly and securely.
Make sure the MUTE feature is not turned on.
4ꢂ
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Troubleshooting Guide
Phone does not ring.
•
•
•
•
Make sure the ringer is turned on.
Make sure the Do Not Disturb feature is not activated.
You may have too many extension phones on your line. Try unplugging some phones.
See solutions for “No dial tone.”
Incoming voice too low or none at all.
Check volume setting.
Memory dialing doesn’t work
•
•
•
Did you program the memory location keys correctly?
Did you follow proper dialing sequence?
Battery icon is blank or shows only one bar
The 4 “AAA” batteries need replacing or are improperly installed or not installed at all.
Intercom does not function correctly
•
•
•
Make sure line 1 is connected properly and common to all phones on the system.
Make sure all phone ID’s (station numbers) involved have been assigned.
Transfer does not function correctly
Make sure receiver phones (stations) have same line connected.
Intercom indicator turns red and blue alternately
•
•
The station address needs to be re-assigned due to a duplicate station address in the
system. See “Changing the Phone ID (Station Address)”.
General Product Care
To keep your telephone working and looking good, follow these guidelines:
•
Avoid putting the phone near heating appliances and devices that generate electrical
noise (for example, motors or fluorescent lamps).
•
•
•
•
DO NOT expose to direct sunlight or moisture.
Avoid dropping the handset, as well as other rough treatment to the phone.
Clean the phone with a soft cloth.
Never use a strong cleaning agent or abrasive powder because this will damage
the finish.
•
Retain the original packaging in case you need to ship the phone at a later date.
4ꢃ
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Warranty Information
Warranty Assistance
If trouble is experienced with this equipment, for warranty information, please contact
customer service at 1-800-448-0329. If the equipment is causing harm to the telephone
network, the telephone company may require that you disconnect the equipment until the
problem is resolved.
Any unauthorized repairs, changes or modifications not expressly approved by Thomson Inc.
could void the user’s authority to operate this product. For instructions on how to obtain
a replacement unit, refer to the warranty included in this guide or call customer service at
1-800-448-0329.
Or refer inquiries to:
Thomson Inc.
Manager, Consumer Relations
P O Box 1976
Indianapolis, IN 46206
Attach your sales receipt to this booklet for future reference or jot down the date this
product was purchased or received as a gift. This information will be valuable if service
should be required during the warranty period.
Purchase date
Name of store
Accessory Information
To place order, have your Visa, MasterCard, or Discover Card ready and
AC power adaptor
5-2777
call toll-free 1-800-338-0376.
A shipping and handling fee will be charged upon ordering.
We are required by law to collect appropriate sales tax for each individual state, country,
and locality to which the merchandise is being sent.
Items are subject to availability.
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Warranty Information
Limited Warranty
What your warranty covers:
•
Defects in materials or workmanship.
For how long after your purchase:
•
Two years, from date of purchase. (The warranty period for rental units begins with the
first rental or 45 days from date of shipment to the rental firm, whichever comes first.)
What we will do:
•
Provide you with a new or, at our option, a refurbished unit. The exchange unit is under
warranty for the remainder of the original product’s warranty period.
How you get service:
•
Properly pack your unit. Include any cables, etc., which were originally provided with
the product. We recommend using the original carton and packing materials.
•
”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence
that the product is within the warranty period, must be presented to obtain warranty
service.” For rental firms, proof of first rental is also required. Also print your name and
address and a description of the defect. Send via standard UPS or its equivalent to:
Thomson, Inc.
11721 B Alameda Ave.
Socorro, Texas 79927
Pay any charges billed to you by the Exchange Center for service not covered by the
warranty.
•
•
•
Insure your shipment for loss or damage. Thomson, Inc. accepts no liability in case of
damage or loss.
A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
•
Customer instruction. (Your Owner’s Manual provides information regarding operating
instructions and user controls. Any additional information, should be obtained from
your dealer.)
•
•
•
•
•
•
Installation and setup service adjustments.
Batteries.
Damage from misuse or neglect.
Products which have been modified or incorporated into other products.
Products purchased or serviced outside the USA.
Acts of nature, such as but not limited to lightning damage.
50
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Warranty Information
Product Registration:
•
Please complete and mail the Product Registration Card packed with your unit. It will
make it easier to contact you should it ever be necessary. The return of the card is not
required for warranty coverage.
Limitation of Warranty:
•
THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS
PRODUCT. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED (INCLUDING ALL IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) ARE
HEREBY DISCLAIMED. NO VERBAL OR WRITTEN INFORMATION GIVEN BY THOMSON
INC., ITS AGENTS, OR EMPLOYEES SHALL CREATE A GUARANTY OR IN ANY WAY
INCREASE THE SCOPE OF THIS WARRANTY.
•
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE
REMEDY OF THE CONSUMER. THOMSON INC. SHALL NOT BE LIABLE FOR INCIDEN-
TAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR
ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS
PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOV-
ERNED BY THE LAWS OF THE STATE OF INDIANA. EXCEPT TO THE EXTENT PROHIBITED
BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE APPLICABLE
WARRANTY PERIOD SET FORTH ABOVE.
How state law relates to this warranty:
•
Some states do not allow the exclusion nor limitation of incidental or consequential
damages, or limitations on how long an implied warranty lasts so the above limitations
or exclusions may not apply to you.
•
This warranty gives you specific legal rights, and you also may have other rights that
vary from state to state.
If you purchased your product outside the USA:
•
This warranty does not apply. Contact your dealer for warranty information.
51
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Index
A
F
Accessing the Answering System from Another
FCC RF Radiation Exposure Statement
Flash 29
4
Location
42
Accessory Information49
Answering an Intercom Call
Flash Time 17
32
G
Answering Calls
Answering System
Auto Attendant
Auto Attendant
28
13, 40
44
General Product Care 48
H
14
Hearing Aid Compatibility
Hold 29
4
Auto Attendant Pickup Delay
Auto Attendant Sequence for Callers
24
44
Hour Format
20
B
I
Base Layout
9
If You Did Not Program Your Local Area Code35
Basic Operation
26
If You Programmed Your Local Area Code
Important Installation Guidelines 10
Important Installation Information
Installing the Phone 10
35
C
8
Call Alert Tone
Call Screening
18
22
Intercom Auto Answer17
Call Waiting Caller ID 36
Caller ID 34
Intercom Calls
Intercom Conference Calls
Intercom Hold 32
Interference Information
32
33
3
Chain Dialing
Clear All Memories
Conference Calls
39
39
31
Introduction
7
Connecting with the Answering System
Cordless Phone Option47
42
L
D
Language 14
Licensing
4
Data Port 12
Limited Warranty
Local Area Code
50
19
Delay Ring 16
Deleting a CID Record 35
35
38
M
Mailbox 23
Making Calls with the Handset 27
Making Calls with the Optional Headset
Making Calls with the Speakerphone
Manually Setting the Time and Date
Dialing Back
35
18
46
29
27
27
20
Display Contrast
Display Messages
Do Not Disturb
Memo Recording
41
E
Memory Delete/Clear 38
Memory Log and Phone Book Memory
36
Editing a Name or Number Stored in Phone
Book (Directory) Memory 37
Message Interrupt
Message Length
22
22
Editing a Name or Number Stored in the Inter-
com/Memory Log 37
Equipment Approval Information 2
52
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Index
Message Playback
Monitoring Incoming Calls
Mute 28
42
Reviewing Phone Book Memory 37
Reviewing the Intercom/Memory Log
Reviewing the Redial Numbers 30
41
47
37
Ringer Tone
Ringer Volume
15
14
N
No Unknown/Blocked 18
S
O
Saving a CID Record to the Intercom/Memory
One-Touch Intercom 32
Operation By Battery 47
Operation without Power
Other System Phones 13
Log or to Phone Book Memory
Warranty Assistance 49
Set Day Time for Auto Attendant 24
Set Night Time for Auto Attendant
34
25
Set Night Time ON / OFF
25
P
Set Valid ID
26
Paging All Stations 33
Set Weekend Greeting 26
Parts Checklist
Phone ID 16
Phone Name
Pickup Delay
Placing a Call on Hold 29
Playback and Erasing a Greeting 40
8
Speakerphone, Handset, and Headset Volume14
Storing a Number and Name in Memory 36
Storing a Pause in Memory 38
Storing the Last Number Dialed 37
Summary Screen 34
Switching Between the Speakerphone, Handset,
and Headset 28
16
21
Playback and Erasing Auto Attendant Greetings
45
System Verification 13
Pre-dialing28
Priority Line
Privacy 31
Programming the Answering System
Programming the Auto Attendant24
Programming the Telephone
T
15
Table of Contents
5, 6
21
Telephone Jack Requirements
Toll Saver Operation 43
Transferring a Call to Another Station
Troubleshooting Guide47
Turn Auto Attendant On/Off
Turning the Answering System On/Off
Two-Way Recording 41
8
14
30
40
Providing Privacy
31
44
R
Receiving a Transferred Call from Another Sta-
tion 30
U
Receiving and Storing CID Records
Recording a Greeting 40
Recording Auto Attendant Greetings
Recording Incoming Messages
Redial29
34
Using Multiple Auto Attendants 46
44
V
41
Volume
14
Regional Area Codes 19
Releasing a Call from Hold
W
29
Warranty Assistance 49
Remote Password
Restoring the Default Settings 21
Reviewing CID Records 34
23
5ꢀ
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Please do not send any products to the Indianapolis address listed in this manual or on the
carton. This will only add delays in service for your product.
Thomson Inc.
101 West 103rd Street
Indianapolis, IN 46290-1102
© 2007 Thomson Inc.
Trademark(s) ® Registered
Marca(s) Registrada(s)
Model 25425
00020069 (Rev. 3 DOM E/S)
07-36
Printed in China
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