RCA Conference Phone 16211370 User Guide

Two-Line Speakerphone  
with Call Waiting Caller ID  
Users Guide  
Please read this manual before  
operating this product for the  
first time.  
TOCOM 16211370  
Model 25202  
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Table of Contents  
MAKING CALLS WITH THE HANDSET .................. 16  
MAKING CALLS WITH THE SPEAKERPHONE .......... 16  
MAKING CALLS WITH THE OPTIONAL HEADSET ... 16  
RECEIVING CALLS WITH THE HANDSET ................ 17  
RECEIVING CALLS WITH THE SPEAKERPHONE ....... 17  
RECEIVING CALLS WITH THE OPTIONAL  
IMPORTANT INFORMATION .....................2  
EQUIPMENT APPROVAL INFORMATION .................. 2  
INTERFERENCE INFORMATION ............................. 2  
INTRODUCTION ....................................5  
CONNECTIONS AND SETUP ....................6  
BASE LAYOUT ................................................ 6  
PARTS CHECKLIST ................................................ 7  
TELEPHONE JACK REQUIREMENTS .......................... 7  
INSTALLATION ................................................. 7  
IMPORTANT INSTALLATION INFORMATION ................ 7  
INSTALLING THE PHONE .................................... 8  
DATA PORT ................................................. 10  
PROGRAMMING THE TELEPHONE ........................11  
DISPLAY LANGUAGE ........................................... 11  
MANUALLY SETTING THE DATE AND TIME ............ 11  
FLASH TIME ..................................................... 12  
HOUR FORMAT ................................................. 12  
CALL ALERT TONE ............................................ 13  
LOCAL AREA CODE ........................................... 13  
REGIONAL AREA CODES .................................... 14  
DISPLAY CONTRAST ........................................... 14  
VOICE MAIL ACCESS CODES ............................. 15  
RESTORING THE DEFAULTS ................................. 15  
TELEPHONE OPERATION ..................... 16  
TELEPHONE OPERATION .................................. 16  
HEADSET ..................................................... 17  
SWITCHING BETWEEN THE SPEAKERPHONE,  
HANDSET, AND HEADSET .............................. 17  
PRE-DIALING TELEPHONE NUMBERS .................. 18  
CALL TIMER ..................................................... 18  
MUTE .............................................................. 18  
HOLD ............................................................... 19  
PLACING A CALL ON HOLD ................................... 19  
RELEASING A CALL FROM HOLD ............................ 19  
FLASH .............................................................. 19  
REDIAL ............................................................. 19  
VOLUME ........................................................... 19  
RINGER VOLUME .................................................. 20  
SPEAKERPHONE, HANDSET, AND  
HEADSET VOLUME ................................................ 20  
CONFERENCE .................................................... 20  
DO NOT DISTURB ............................................. 20  
VOICE MESSAGING ............................................21  
CAUTION:  
RISK OF ELECTRIC SHOCK  
DO NOT OPEN  
THE EXCLAMATION  
POINT WITHIN THE  
TRIANGLE IS A  
THE LIGHTNING  
CAUTION: TO REDUCE THE  
FLASH AND ARROW RISK OF ELECTRIC SHOCK, DO  
HEAD WITHIN THE NOT REMOVE COVER (OR  
WARNING:TO  
WARNING SIGN  
ALERTING YOU OF  
IMPORTANT  
BACK). NO USER  
PREVENT FIRE OR  
ELECTRICAL SHOCK  
HAZARD, DO NOT  
EXPOSETHIS  
TRIANGLE IS A  
WARNING SIGN  
ALERTING YOU OF  
“DANGEROUS  
VOLTAGE” INSIDE  
THE PRODUCT.  
SERVICEABLE PARTS INSIDE.  
REFER SERVICING TO  
QUALIFIED SERVICE  
PERSONNEL.  
INSTRUCTIONS  
ACCOMPANYING  
THE PRODUCT.  
PRODUCT TO RAIN  
OR MOISTURE.  
SEE MARKING ON BOTTOM / BACK OF PRODUCT  
3
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Table of Contents  
STORING A NAME AND NUMBER IN MEMORY ... 25  
REVIEWING STORED NAMES & NUMBERS ......... 25  
CHANGING A STORED NAME OR NUMBER ......... 26  
STORING THE LAST NUMBER DIALED .................. 26  
STORING A PAUSE ............................................ 26  
STORING A FLASH ............................................. 26  
DIALING A STORED NUMBER ............................. 27  
CHAIN DIALING ................................................ 27  
DELETING ALL DIRECTORY MEMORY .................. 28  
OTHER INFORMATION ........................ 29  
DISPLAY MESSAGES ...................................... 29  
TROUBLESHOOTING GUIDE ............................... 29  
GENERAL PRODUCT CARE ............................... 31  
SERVICE ...................................................... 32  
LIMITED WARRANTY ...................................... 33  
ACCESSORY ORDER FORM ................. 37  
CALLER ID ..................................... 22  
CALLER ID (CID) ........................................ 22  
SUMMARY SCREEN ........................................... 22  
RECEIVING AND STORING CID RECORDS ............ 22  
REVIEWING CID RECORDS ................................ 23  
SAVING CID RECORDS TO MEMORY/PHONE  
DIRECTORY MEMORY ................................... 23  
DELETING A CID RECORD ................................. 23  
DELETING ALL CID RECORDS............................ 23  
DIALING BACK ................................................. 23  
IF YOU PROGRAMMED YOUR LOCAL AREA  
CODE IN THE SETUP MENU ................................... 23  
IF YOU DID NOT PROGRAM YOUR LOCAL  
AREA CODE IN THE SETUP MENU ......................... 24  
CALL WAITING CALLER ID................................ 24  
MEMORY ....................................... 25  
DIRECT ACCESS MEMORY & DIRECTORY  
MEMORY ................................................. 25  
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Introduction  
CAUTION: When using telephone equipment, there are basic safety instructions that should  
always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product  
and save them for future reference.  
Your Caller ID phone stores and displays specific information, provided by your local  
telephone company, to subscribers of Caller ID or similar caller identification services.  
Your Caller ID phone enables you to:  
Identify callers before you answer the phone.  
View the time and date of each incoming call.  
Record up to 99 Caller ID messages sequentially.  
Know who called while you were away.  
To get the most from your new phone, we suggest that you take a few minutes right now  
to read through this user's guide.  
IMPORTANT: In order to use this unit, you must subscribe to either the standard Name/Number Caller  
ID Service or Caller ID with Call Waiting Service. To know who is calling while you are on the phone, you  
must subscribe to Caller ID with Call Waiting Service.  
5
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Connections and Setup  
Base Layout  
NEW CALL indicator  
REVIEW button  
EXIT button  
SELECT/SAVE button  
MEMORY buttons  
DELETE button  
INTERCOM/MEMORY LOG  
INT  
.
DIRECTORY  
1
DIRECTORY button  
MENU button  
MEM.  
INT.  
2
3
MEM.  
MENU  
STORE  
INT.  
VOICE MAIL 1 button  
VOICE MAIL 2 button  
MEM.  
INT.  
4
5
MEM.  
INT.  
MEM.  
INT.  
DELETE  
EXIT  
SELECT/SAVE  
DIAL  
STORE button  
DIAL button  
6
7
NEW CALL  
REVIEW  
MEM.  
INT.  
MEM.  
VOICE MAIL  
VOICE MAIL  
DND  
1
INT.  
8
9
MEM.  
2
CONFER  
INT.  
ABC  
DEF  
1
2
3
MEM.  
INT.  
10  
MEM.  
GHI  
JKL  
MNO  
4
7
5
6
INT  
.
1
1
PAUSE  
REDIAL  
LINE  
2
MEM.  
INT.  
12  
13  
PQRS  
TUV  
WXYZ  
MEM.  
8
9
CONFERENCE button  
LINE 2 button  
INT.  
DND button  
MEM.  
VOLUME  
FLASH  
INT.  
OPER  
TONE  
0
#
LINE 1  
14  
15  
*
MEM.  
INT.  
MEM.  
HANDSET  
SPEAKER  
MUTE  
HOLD  
PAUSE/REDIAL button  
INT.  
16  
MEM.  
LINE 1 button  
VOLUME button  
FLASH button  
HEADSET button  
HOLD button  
MUTE button  
SPEAKER button  
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Connections and Setup  
Parts Checklist  
Make sure your package includes the following items:  
INTERCOM/MEMORY  
LOG  
I
N
T
.
DIRECTORY  
1
MEM.  
I
N
T
.
2
3
MEM.  
MENU  
STORE  
I
N
T
.
MEM.  
INT  
.
4
5
MEM.  
I
N
T
.
MEM.  
I
N
T
.
DELETE  
EXIT  
SELECT/SAVE  
DIAL  
6
7
NEW CALL  
REVIEW  
MEM.  
I
N
T
.
MEM.  
VOICE MAIL  
VOICE MAIL  
DND  
1
I
N
T
.
8
9
MEM.  
2
CONFER  
I
N
T
.
ABC  
2
DEF  
3
1
MEM.  
I
N
T
.
10  
MEM.  
GHI  
JKL  
5
MNO  
6
4
7
INT  
.
P
AUSE  
1
1
REDIAL  
LINE  
2
MEM.  
I
N
T
.
12  
13  
PQRS  
TUV  
8
WXYZ  
9
MEM.  
I
N
T
.
MEM.  
VOLUME  
FLASH  
INT  
.
TONE  
0
OPER  
#
L
I
N
E
1
14  
15  
*
MEM.  
INT  
.
MEM.  
HANDSET  
SPEAKER  
MUTE  
HOLD  
I
N
T
.
16  
MEM.  
Handset  
Handset cord  
Line cords  
AC power converter  
Base  
Wall plate  
Telephone Jack Requirements  
To use this phone, you will need one RJ14C or  
two RJ11C type modular phone jacks, which  
might look like the one pictured here, installed in  
your home/office.  
Modular telephone  
line jack  
Installation  
Important Installation Information  
Never install telephone wiring during a  
lightning storm.  
Never touch uninsulated telephone wires or  
terminals, unless the telephone line has been  
disconnected at the network interface.  
Use caution when installing or modifying  
telephone lines.  
Never install telephone jacks in wet  
locations unless the jack is specifically  
designed for wet locations.  
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Connections and Setup  
Installing the Phone  
1. Choose an area near an electrical outlet and  
telephone wall jack. Your phone should be placed  
on a level surface, such as a table top or desk.  
2. Install 3 AA-size alkaline batteries (not included)  
for back up power in the event of a power failure.  
Use a screwdriver to loosen and lift up the  
battery compartment door located on the  
bottom of the phone.  
• Insert the batteries as shown on the diagram  
inside the battery compartment.  
• Snap the battery compartment door back into  
place and tighten the screw.  
NOTE: If the low battery icon appears in the display, you  
need to replace the batteries. It is important that you  
replace them as soon as possible to maintain unit  
operation when electrical power is off. As a precaution,  
you may want to write down any stored information you  
do not want erased.  
IMPORTANT: If you are not going to use the telephone for  
more than 30 days, remove the batteries because they can  
leak and damage the unit.  
3. Connect the AC power converter to an  
electrical outlet and the DC connector to the  
back of the base.  
CAUTION: Use only the ATLINKS USA 5-2495 power  
converter that is compatible with this unit. Using  
other power supplies may damage the unit.  
4. Connect the telephone line cords:  
8
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Connections and Setup  
4
6
3
5
If you have two telephone lines installed on a single jack, plug one end of  
the straight telephone line cord into the jack marked LINE 1+2 on the  
back of the base. Plug the other end into the 2-line wall jack.  
If you have two separate telephone line jacks, plug one telephone  
line cord into the jack marked LINE 1+2 and another cord into the  
jack marked LINE 2. Plug the other end of each line cord into  
separate wall jacks.  
NOTE: To use two line, you must have two telephone lines with unique telephone  
numbers. If you only have one telephone line, this phone will still operate, but  
only as a single line telephone.  
5. Connect the handset cord:  
Plug one end of the coiled handset cord into the side of the base and  
the other end into the jack on the handset, and place the handset in  
the cradle.  
6. Check for a dial tone. Lift the handset and listen for a dial tone. If  
you hear a dial tone, the phone is properly installed.  
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Connections and Setup  
Data Port  
This phone has a DATA PORT jack to connect an auxiliary phone device,  
such as a fax machine, computer modem, answering machine, or even a  
cordless phone.  
The DATA PORT switch on the back of the phone controls the DATA  
PORT jack so you can choose line 1 or line 2.  
Use the DATA PORT jack to hook up your fax machine, for example, and  
then set the DATA PORT switch to 2 in order to receive faxes on the  
phone number for line 2.  
If you are talking to someone on line 2 and want them to fax  
something to you, change the DATA PORT switch to 1 and give him the  
phone number for line 1. Your fax machine can now receive calls on  
line 1.  
IMPORTANT: Be sure to switch the fax machine back to the normal line when you  
are done because outside callers who do not know that you have multiple lines will  
not be able to reach your fax machine if they dial the normal fax line.  
10  
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Connections and Setup  
Programming the Telephone  
Display Language  
You may set the display language to English, French, or Spanish. The default is English.  
1. Press the MENU button. LANGUAGE is displayed  
2. Press SELECT.  
3. Use the REVIEW or button to select the language.  
4. When finished, press SELECT to save. To start over, press EXIT to return to the  
LANGUAGE menu and repeat step 2.  
Manually Setting the Date and Time  
NOTE: If you do not manually set the time and date, it is automatically set when you receive your first  
Caller ID call. The unit resets the hour and minute each time a call is received.  
1. Press the MENU button.  
2. Use the REVIEW or button to scroll to TIME & DATE.  
3. Press SELECT.  
4. Use the REVIEW or button to scroll to the desired hour.  
5. Press SELECT to save. The cursor moves to the minute field.  
6. Use the REVIEW or button to select the minute.  
7. Press SELECT to save. The cursor moves to the month field.  
8. Use the REVIEW or button to select the month.  
9. Press SELECT to save. The cursor moves to the date field.  
10. Use the REVIEW or button to select the date.  
11. Press SELECT to save. To start over, press EXIT to return to the TIME & DATE menu.  
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Connections and Setup  
Flash Time  
Depending on the services you have with the phone company, you may need to adjust the  
flash timing. It can be set from 100ms or 600ms. The default is 600ms.  
1. Press the MENU button.  
2. Use the REVIEW or to scroll to PHONE OPTIONS.  
3. Press SELECT.  
4. Use the REVIEW or to scroll to FLASH TIME.  
5. Press SELECT.  
6. Use the REVIEW or to scroll to the desired setting.  
7. Press SELECT to save. To start over, press EXIT to return to the FLASH TIME menu.  
Hour Format  
You can set the clock for either 12-hour or 24-hour (military) format. The default is 12 hour.  
1. Press the MENU button.  
2. Use the REVIEW or to scroll to PHONE OPTIONS.  
3. Press SELECT.  
4. Use the REVIEW or to scroll to HOUR FORMAT.  
5. Press SELECT. To start over, press EXIT to return to the PHONE OPTIONS menu.  
6. Use the REVIEW or to scroll between 12 HOUR and 24 HOUR.  
7. Press SELECT to save. To start over, press EXIT to return to the HOUR FORMAT menu.  
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Connections and Setup  
Call Alert Tone  
When the call alert tone is turned ON, you hear a call alert tone when you are on the  
phone and you receive a call on the other line. If you prefer to have incoming calls not  
interrupt or disturb your ongoing conversation, set the Call Alert Tone to OFF. The default  
is ON.  
1. Press the MENU button.  
2. Use the REVIEW or button to scroll to PHONE OPTIONS.  
3. Press SELECT button.  
4. Use the REVIEW or button to scroll to CALL ALERT.  
5. Press SELECT button.  
6. Use the REVIEW or button to scroll to ON or OFF.  
7. Press SELECT to save. To start over, press EXIT to return to the CALL ALERT menu.  
Local Area Code  
1. Press the MENU button.  
2. Use the REVIEW or button to scroll to AREA CODE.  
3. Press SELECT. ENTER DIGIT is displayed.  
4. Use the touch-tone pad to enter your area code.  
NOTE: If you make a mistake, press DELETE to clear all three digits and re-enter the area code.  
5. When finished, press SELECT to save. To start over, press EXIT to return to the AREA  
CODE menu and repeat step 3.  
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Connections and Setup  
Regional Area Codes  
Depending on your area, you may need to set regional area codes. These are needed in  
order for the phone to determine the number format to display when a valid CID signal is  
received. Calls received that match any of the regional area codes display as 10 digits. If  
the number is not displayed correctly, the phone may not be able to dial back the number.  
You can store up to 6 regional area codes.  
You may need to use this feature if you have:  
Multiple area codes  
Overlapping area codes  
Areas that require 10-digit dialing.  
1. Press the MENU button.  
2. Use the REVIEW or button to scroll to REGION CODE.  
3. Press SELECT.  
4. Use the REVIEW or to scroll to desired code #.  
5. Press SELECT.  
6. Use the touch-tone pad to enter the code. Press DELETE to clear and re-enter all  
three digits.  
7. When finished, press SELECT to save and return to CODE # x.  
Display Contrast  
1. Press the MENU button.  
2. Use the REVIEW or to scroll to CONTRAST.  
3. Press SELECT. ------” is displayed to show the current contrast level.  
4. Use the REVIEW or to increase or decrease the display contrast.  
5. When finished, press SELECT to save. To start over, press EXIT to return to the  
CONTRAST menu and repeat step 3.  
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Connections and Setup  
Voice Mail Access Codes  
You can program a voice mail access code for each telephone line for quick access to your  
voice mail.  
1. Press the MENU button.  
2. Use the REVIEW or button to scroll to VM CODE.  
3. Press SELECT.  
4. Use the REVIEW or button to scroll between L1 VM CODE and L2 VM CODE.  
5. Press SELECT.  
6. Use the touch-tone pad to enter your voice mail access phone number.  
Use the REVIEW or button to move the cursor in the display.  
Use the DELETE button to erase a mistake and re-enter the correct digit.  
7. Press SELECT to save. To start over, press EXIT to return to Lx VM CODE menu.  
Restoring the Defaults  
This feature allows you to reset all the menu settings to the original default settings.  
1. Press the MENU button.  
2. Use the REVIEW or to scroll to RESTORE SET.  
3. Press SELECT.  
4. Use the REVIEW or to scroll to YES.  
5. Press SELECT to save. To start over, press EXIT to return to the RESTORE SET menu.  
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Telephone Operation  
Telephone Operation  
Making Calls with the Handset  
1. Pick up the handset and the phone automatically selects an open line.  
2. Wait for a dial tone.  
3. Dial a phone number.  
4. Hang up the handset when finished.  
Making Calls with the Speakerphone  
1. Press the SPEAKER button and the phone automatically selects an open line.  
2. Wait for a dial tone.  
3. Dial a phone number.  
4. Press SPEAKER when finished.  
Making Calls with the Optional Headset  
1. Connect a headset to the HEADSET jack on the side of the base.  
2. Adjust the headset to rest comfortably on top of your head and over your ear.  
3. Move the microphone to approximately 2 to 3 inches from your mouth.  
4. Press the HEADSET button, and the phone automatically selects an open line.  
5. Wait for a dial tone.  
6. Dial a phone number.  
7. Press HEADSET when finished.  
NOTE: To converse using the headset, the handset must be placed in the cradle.  
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Telephone Operation  
Receiving Calls with the Handset  
When the phone rings, the corresponding lines indicator flashes rapidly.  
1. Pick up the handset (your phone automatically selects the ringing line).  
2. When you are finished, hang up the handset.  
Receiving Calls with the Speakerphone  
When the phone rings, the corresponding lines indicator flashes rapidly.  
1. Press the SPEAKER button. The speakerphone turns on and automatically selects a line.  
2. When you are finished, press SPEAKER.  
Receiving Calls with the Optional Headset  
When the phone rings, the corresponding lines indicator flashes rapidly.  
1. Press the HEADSET button, and the phone automatically selects the line using  
the headset.  
2. When you are finished, press HEADSET.  
NOTE: Whether you are making or receiving a call, the caller is disconnected if you press another line  
without putting the call on hold first.  
NOTE: To converse using the headset, the handset must be placed in the cradle.  
Switching Between the Speakerphone, Handset, and Headset  
To switch to the speakerphone, press SPEAKER. The speakerphone indicator turns on.  
To switch to the handset, pick up the handset. The speakerphone or headset turns off.  
To switch to the headset, press HEADSET. The headset indicator turns on. Place the  
handset in the cradle.  
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Telephone Operation  
Pre-Dialing Telephone Numbers  
Pre-dialing lets you to enter , check , and edit a telephone number before engaging the  
line. There are several ways to pre-dial a telephone number:  
Manually enter the telephone number, or  
• Press one of the 16 memory location buttons, or  
• Press DIRECTORY, followed by the REVIEW or button to search the phone book  
memory.  
• Press the REVIEW or buttons to scroll the CID memory, or  
• Press the REDIAL button.  
Then -  
1. Press the DIAL button. The phone automatically selects a line and turns on the  
speakerphone.  
2. Dial the number showing in the display.  
Call Timer  
During a phone conversation, a built-in call timer displays the length of the call in  
minutes and seconds. When the call is finished, total time shows in the display for about  
10 seconds. A call is timed even while it is on hold.  
Mute  
To have a private, off-line conversation, use the MUTE feature. The party on the telephone  
line cannot hear you. A conversation can be muted during speakerphone, handset, or  
headset use.  
1. Press MUTE. The mute indicator turns on.  
2. Press MUTE to cancel and return to your phone conversation  
NOTE: Switching from speakerphone to handset or headset cancels mute.  
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Telephone Operation  
Hold  
Placing a Call on Hold  
1. Press HOLD. The indicator for the line on hold flashes green.  
2. Hang up or press another line button.  
Releasing a Call from Hold  
Press the line button for the call on hold. The phone automatically goes into  
speakerphone mode.  
NOTE: If you want to change modes, lift the handset to switch to the handset, or press the HEADSET  
button to use the headset.  
Flash  
Use the FLASH button to activate custom calling services such as Call Waiting, which is  
available through your local telephone company.  
Redial  
To quickly redial the last number you dialed (up to 32 digits):  
1. Pick up the handset, or press SPEAKER or HEADSET.  
2. The line is selected automatically.  
3. Wait for a dial tone.  
4. Press REDIAL.  
Volume  
The ringer, speaker, and handset/headset volumes can be set independently. Your  
telephone is preset but may be set to individual taste. To return to the default settings,  
press both the VOLUME or buttons simultaneously.  
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Telephone Operation  
Ringer Volume  
While the handset is on the cradle tap the VOLUME or button to increase or  
decrease the ringer loudness. The phone generates a sample ring at the selected setting.  
Speakerphone, Handset, and Headset Volume  
While using the phone press the VOLUME or buttons to set the volume to a  
comfortable level The phone stores the setting when you release the button.  
Conference  
This feature lets you connect two calls to make a conference call.  
To connect with two calls:  
1. Press any line button. If you already have someone on the line, skip to step 2.  
2. Press HOLD.  
3. Press the another line button to answer or make a second call  
4. When the second call connects, press CONFER.  
To disconnect one line, press the line button for the party you want to continue talking  
with and the other party is automatically disconnected.  
To disconnect both lines, hang up the handset or press SPEAKER if you are using the  
speakerphone or press HEADSET if you are using the headset.  
To keep both parties on-line but talk to one party:  
1. Press the HOLD button to place both lines on hold.  
2. To talk with one caller, press the corresponding line button. The other line  
remains on hold.  
3. To resume the conference call with both lines, press CONFER.  
Do Not Disturb  
This feature disables an incoming call ring, within the time duration you selected. You can  
program the do not disturb duration.  
1. While the handset is on the cradle, press DND button. The DND indicator flashes.  
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Telephone Operation  
2. Use the REVIEW or button to select the duration. You may choose from 15  
minutes, 30 minutes, 45 minutes, 1 hour, or 2 hours and increase the duration by 1  
hour intervals up to 24 hours.  
3. Press the SELECT button to save your selection.  
4. When the Do Not Disturb function is on, the DND indicator flashes. To turn off Do Not  
Disturb, press the DND button.  
NOTE: When Do Not Disturb is On, you will still receive a ringing line indication, CID information, and  
New Call indicators.  
Voice Messaging  
Provided your phone company offers voice messaging service and you subscribe to it, the  
VOICE MAIL indicator on the base flashes to indicate a message is waiting. It stops  
flashing after the message is reviewed.  
IMPORTANT: You must have the voice mail access code programmed for this feature to work. See  
Voice Mail Access Codes.”  
1. Pick up the handset, or press HEADSET or SPEAKER.  
2. Press VOICE MAIL 1 for line 1 voicemail or VOICE MAIL 2 for line 2 voicemail.  
3. The unit auto dials the pre-programmed voice mail access number/code so you can  
access the voice mail stored at the phone company.  
The user can also review the access number first before dialing.  
1. Press VOICE MAIL 1 for line 1 voicemail or VOICE MAIL 2 for line 2 voicemail.  
2. The number shows in the display.  
3. Pick up the handset, press HEADSET, or press SPEAKER.  
4. The unit auto dials the pre-programmed voice mail access number so you can access  
the voice mail stored at the phone company.  
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Caller ID  
Caller ID (CID)  
Summary Screen  
The summary screen shows the current time, current date and number of new calls to be  
reviewed. It is displayed until any button is pressed. Within 10 seconds of receiving a new  
call, the new caller information is displayed and the green NEW CALL indicator turns on.  
Battery Indicator  
Time  
Date  
12:43 AM  
12/31  
Number of New calls  
29 NEW CALLS  
NOTE: The number of new calls is displayed until all new calls have been reviewed.  
Receiving and Storing CID Records  
This unit receives and displays information transmitted by your local phone company. This  
information can include the phone number, date, and time; or the name, phone number,  
date, and time. The unit stores up to 99 call records for later review. When the call log is  
full, a new call automatically replaces the oldest call. NEW appears in the display for calls  
received that have not been reviewed.  
CID phone number  
10:42 AM 12/30NEW  
CALL#  
21  
327-555-2325  
JOHN SMITH  
CID name  
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Caller ID  
Reviewing CID Records  
Press the REVIEW or to scroll the call records.  
NOTE: When you scroll to the start/end of the list, START /END appears in the display.  
Saving CID Records to Memory/Phone Directory Memory  
1. While a name and telephone number shows in the display, press SELECT if you want to  
edit the information. Then follow the steps in the Storing a Name and Number in  
Memory section to edit and store the record.  
2. If you do not need to edit the name or number, press the STORE button followed by  
the MEMORY button, or press the DIRECTORY button to save the information in the  
Phone Directory memory.  
Deleting a CID Record  
To delete the record showing in the display, press the DELETE button once.  
Deleting All CID Records  
This feature allows you to clear all CID records at once.  
1. While viewing the CID record, press and hold the DELETE button for two seconds.  
DELETE ALL? shows in the display.  
2. Press the DELETE button again to confirm.  
Dialing Back  
When reviewing CID records, you can dial back the numbers showing on the display.  
If You Programmed Your Local Area Code in the Setup Menu  
1. Press the REVIEW or button to scroll to the number you want to dial.  
2. Press the DIAL button. If you see a number with 7 digits (i.e. 555-1234), then the call  
was received from within your area code. However, this does not guarantee the call is  
a local call. If you see a number with 11 digits (i.e. 1-234-555-1234), then the call  
received was not from your area code. If the viewing number is not a Direct Dial  
Number provided by the phone company, the unit displays ꢀꢁ TO ADJUST.  
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Caller ID  
3. To adjust the phone number format, use the REVIEW or button For instance, a  
7-digit local number sometimes cannot be dialed because it requires a 10-digit or 11-  
digit format. Use the REVIEW or button to scroll through 7, 10, and 11-digit  
numbers.  
7-digits: 7-digit telephone number (i.e. 555-5555)  
10-digits: 3-digit area code + 7-digit telephone number (i.e. 425-555-5555)  
11-digits: long distance code 1 + 3-digit area code + 7-digit telephone number  
(i.e. 1-425-555-5555)  
4. To dial the displayed number, pick up the handset or press DIAL again.  
If You Did Not Program Your Local Area Code in the Setup Menu  
1. Press the REVIEW or button to display the number you want to dial. You will  
only see 10-digit numbers (i.e. 234-555-1234).  
2. Press DIAL to dial back. You may adjust the number format if TO ADJUST shows  
in the display.  
Call Waiting Caller ID  
This feature lets you see (in the display) who is calling when you are on the phone and  
hear the call waiting tone in the receiver. The caller identification information appears in  
the display after you hear the tone.  
IMPORTANT: In order to use this unit, you must subscribe to either the standard Name/Number Caller  
ID Service or Caller ID with Call Waiting Service. To know who is calling while you are on the phone, you  
must subscribe to Caller ID with Call Waiting Service.  
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Memory  
Direct Access Memory & Directory Memory  
Storing a Name and Number in Memory  
1. Press the STORE button. ENTER NUMBER shows in the display.  
2. Use the touch-tone pad to enter the number you want to store (up to 32 digits).  
NOTE: If you make a mistake, use the button to position the cursor and press DELETE to erase an  
incorrect digit OR directly input another digit to replace the incorrect digit.  
3. Press the SELECT button.  
4. Use the touch-tone pad to enter a name (up to 21 characters). More than one letter is  
stored in each of the number keys. For example, to enter Bill Smith, press the 2 key  
twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times  
for the letter L. Press the 5 key 3 times for the second letter L, and press the 1 key to  
insert a space between the first and last name. Press the 7 key 4 times for the letter S;  
press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the  
8 key for the letter T; press the 4 key twice for the letter H.  
NOTE: If you make a mistake, press DELETE to erase an incorrect letter and re-enter the correct letter.  
5. Press the STORE button. LOCATION? shows in the display.  
6. Enter the memory location :  
• Press the DIRECTORY button to save the record in Directory Memory  
OR  
• Press a MEMORY button to save the record in Direct Access Memory.  
7. For future reference, write the name or number of the parties stored in each location  
on the corresponding spaces on the memory index card.  
Reviewing Stored Names & Numbers  
1. Press the DIRECTORY button.  
2. Use the REVIEW or button to review the records stored in Directory Memory.  
OR  
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Memory  
1. Press a MEMORY button to review the record stored in Direct Access Memory.  
Changing a Stored Name or Number  
1. Press DIRECTORY.  
2 . Use the REVIEW or button to scroll to the desired memory.  
3. Press SELECT and edit the content according to the steps in the Storing a Name &  
Number in Memory section.  
OR  
1. Press a MEMORY location button.  
2. Press SELECT and edit the content according to the steps in the Storing a Name and  
Number in Memory section.  
Storing the Last Number Dialed  
To quickly and easily store the last number dialed.  
1. Press the REDIAL/PAUSE button to view the last number dialed.  
2. Press SELECT if you want to edit the number, otherwise press STORE.  
3. Follow the steps in the Storing a Name and Number in Memory section to store  
the number.  
Storing a Pause  
Use the PAUSE button to insert a pause when a delay is needed in the dialing sequence  
(for example, when you must dial a 9 to get an outside line or when you must enter codes  
to access your banks information line).  
Storing a Flash  
Press the FLASH button to insert a flash while you enter a number in the Storing a Name  
and Number in Memory process.  
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Memory  
Dialing a Stored Number  
If the number is stored in the Directory Memory,  
1. Pick up the handset, or press SPEAKER or HEADSET.  
2. Wait for the dial tone.  
3. Press the DIRECTORY button, and use the REVIEW or button to find the number.  
4. Press the DIAL button and the number automatically dials.  
If the number is stored in the Direct Access Memory,  
1. Pick up the handset, or press SPEAKER or HEADSET.  
2. Wait for the dial tone.  
3. Press the MEMORY location button, and the number automatically dials.  
Chain Dialing  
This process allows you to dial a succession of stored numbers from separate memory  
locations. This is useful when you must dial several sequences of numbers, such as with  
frequent calls via a telephone company long distance provider.  
For example  
Memory location  
Local access number of long distance company  
Authorization code (ID)  
Long distance phone number  
Using  
6
7
8
1. Press the line you want.  
2. Press memory location 6. (Press pause if needed.)  
3. Press memory location 7. (Press pause if needed.)  
4. Press memory location 8.  
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Memory  
Deleting All Directory Memory  
This feature allows you to clear all memory saved in the directory at once.  
1. Press the MENU button.  
2. Use the REVIEW or buttons to scroll to PHONE OPTIONS  
3. Press SELECT. CLEAR ALL MEM shows in the display.  
4. Press SELECT.  
5. Press the REVIEW or button to scroll to YES.  
6. Press SELECT. OK is displayed to confirm all directory memory is deleted. If you want  
to start over, press EXIT once to return to the previous menu level.  
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Other Information  
Display Messages  
The following special messages indicate the status of a message or the unit:  
NO CALLS The CID memory log is empty.  
UNKNOWN CALLER The incoming call does not have CID service or their service area is  
not linked to yours. If UNKNOWN CALLER appears along with a  
calling number, the name information for that number was not  
available.  
BLOCKED CALL  
The caller is registered as “Private Number” and their CID  
information is withheld.  
INCOMPLETE DATA Caller information has been interrupted or corrupted during  
transmission.  
NO DATA  
No CID signal has been detected, or CID service has not been  
activated.  
START/END  
You are at the beginning or the end of the CID memory log.  
Battery power level is low or battery is not installed.  
Troubleshooting Guide  
No dial tone  
Check or repeat installation steps:  
Make sure the telephone line cords are connected to the phone and the wall jack .  
Make sure the cords are not damaged .  
Make sure the hook switch pop s up when the handset is lifted .  
Check the SPEAKER button. Is the indicator off?  
Disconnect the phone from the wall jack and connect another phone to the  
same jack. If there is no dial tone in the second phone, the problem might be  
your wiring or local service.  
29  
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Other Information  
You cannot be heard by the other party.  
Make sure the handset or headset cord is connected properly and securely.  
Make sure MUTE is not turned on.  
Phone does not ring.  
Make sure the ringer is turned on.  
You may have too many extension phones on your line. Try unplugging some phones.  
See solutions for “No dial tone.”  
Phone does not ring  
Make sure Do Not Disturb is not turned on.  
Incoming voice too low or none at all.  
Check and adjust volume control setting.  
Memory dialing doesnt work  
Make sure you program the memory location keys correctly .  
Make sure you follow proper dialing sequence .  
Battery LOW indicator blinks or is solid  
The batteries need replacing or are not installed.  
30  
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Other Information  
General Product Care  
To keep your telephone working and looking good, follow these guidelines:  
Avoid putting the phone near heating appliances and devices that generate electrical  
noise (for example, motors or fluorescent lamps).  
DO NOT expose to direct sunlight or moisture.  
Avoid dropping the handset, as well as other rough treatment to the phone.  
Clean the phone with a soft cloth.  
Never use a strong cleaning agent or abrasive powder because this will damage  
the finish.  
Retain the original packaging in case you need to ship the phone at a later date.  
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Other Information  
Service  
If trouble is experienced with this equipment, for repair or warranty information, please  
contact customer service at 1-800-511-3180. If the equipment is causing harm to the  
telephone network, the telephone company may request that you disconnect the  
equipment until the problem is resolved.  
This product may be serviced only by the manufacturer or its authorized service agents.  
Changes or modifications not expressly approved by ATLINKS USA, Inc. could void the  
users authority to operate this product. For instructions on how to obtain service, refer to  
the warranty included in this guide or call customer service at 1-800-511-3180.  
Or refer inquiries to:  
ATLINKS USA, Inc.  
Manager, Consumer Relations  
P O Box 1976  
Indianapolis, IN 46206  
Attach your sales receipt to the booklet for future reference or jot down the date this  
product was purchased or received as a gift. This information will be valuable if service  
should be required during the warranty period.  
Purchase date ________________________________________________  
Name of store ________________________________________________  
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Other Information  
Limited Warranty  
What your warranty covers:  
Defects in materials or workmanship.  
For how long after your purchase:  
One year, from date of purchase.  
(The warranty period for rental units begins with the first rental or 45 days from date of shipment to  
the rental firm, whichever comes first.)  
What we will do:  
Provide you with a new or, at our option, a refurbished unit.The exchange unit is under warranty for  
the remainder of the original products warranty period.  
How you get service:  
Properly pack your unit. Include any cables, etc., which were originally provided with the product. We  
recommend using the original carton and packing materials.  
”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product  
is within the warranty period, must be presented to obtain warranty service.” For rental firms, proof of  
first rental is also required. Also print your name and address and a description of the defect. Send  
via standard UPS or its equivalent to:  
ATLINKS USA, Inc.  
c/oThomson  
11721 B Alameda Ave.  
Socorro,Texas 79927  
Pay any charges billed to you by the Exchange Center for service not covered by the warranty.  
Insure your shipment for loss or damage. ATLINKS accepts no liability in case of damage or loss.  
A new or refurbished unit will be shipped to you freight prepaid.  
What your warranty does not cover:  
Customer instruction. (Your Owners Manual provides information regarding operating instructions  
and user controls. Any additional information, should be obtained from your dealer.)  
Installation and setup service adjustments.  
Batteries.  
Damage from misuse or neglect.  
Products which have been modified or incorporated into other products.  
Products purchased or serviced outside the USA.  
Acts of nature, such as but not limited to lightning damage.  
Product Registration:  
Please complete and mail the Product Registration Card packed with your unit. It will make it easier to  
contact you should it ever be necessary.The return of the card is not required for warranty coverage.  
33  
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Other Information  
Limitation of Warranty:  
THE WARRANTY STATED ABOVE ISTHE ONLY WARRANTY APPLICABLETOTHIS PRODUCT. ALL  
OTHER WARRANTIES, EXPRESS OR IMPLIED (INCLUDING ALL IMPLIED WARRANTIES OF  
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) ARE HEREBY DISCLAIMED. NO  
VERBAL OR WRITTEN INFORMATION GIVEN BY ATLINKS USA, INC., ITS AGENTS, OR EMPLOYEES  
SHALL CREATE A GUARANTY OR IN ANY WAY INCREASETHE SCOPE OFTHIS WARRANTY.  
REPAIR OR REPLACEMENT AS PROVIDED UNDERTHIS WARRANTY ISTHE EXCLUSIVE REMEDY OF  
THE CONSUMER. ATLINKS USA, INC. SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL  
DAMAGES RESULTING FROMTHE USE OFTHIS PRODUCT OR ARISING OUT OF ANY BREACH OF  
ANY EXPRESS OR IMPLIED WARRANTY ONTHIS PRODUCT.THIS DISCLAIMER OF WARRANTIES AND  
LIMITED WARRANTY ARE GOVERNED BYTHE LAWS OFTHE STATE OF INDIANA. EXCEPTTOTHE  
EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR  
FITNESS FOR A PARTICULAR PURPOSE ONTHIS PRODUCT IS LIMITEDTOTHE APPLICABLE  
WARRANTY PERIOD SET FORTH ABOVE.  
How state law relates to this warranty:  
Some states do not allow the exclusion nor limitation of incidental or consequential damages, or  
limitations on how long an implied warranty lasts so the above limitations or exclusions may not  
apply to you.  
This warranty gives you specific legal rights, and you also may have other rights that vary from state  
to state.  
If you purchased your product outside the USA:  
This warranty does not apply. Contact your dealer for warranty information.  
34  
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Index  
Display Contrast 14  
Display Language 11  
Display Messages 29  
Do Not Disturb 20  
A
L
Accessory Order Form 37  
Limited Warranty 33  
Local Area Code 13  
B
E
M
Base Layout 6  
Equipment Approval  
Information 2  
Making Calls with the  
Handset 16  
C
Making Calls with the  
Optional Headset 16  
Making Calls with the  
Speakerphone 16  
Manually Setting the Date  
and Time 11  
F
Call Alert Tone 13  
Call Timer 18  
Call Waiting Caller ID 24  
Caller ID (CID) 22  
Chain Dialing 27  
Changing a Stored Name or  
Number 26  
Conference 20  
Flash 19  
Flash Time 12  
H
Mute 18  
Hold 19  
Hour Format 12  
P
Connections and Setup 6  
Parts Checklist 7  
Placing a Call on Hold 19  
Pre-Dialing Telephone  
Numbers 18  
Programming the Telephone  
11  
I
D
If You Did Not Program  
Your Local Area Code  
in the Setup Menu 24  
If You Programmed Your  
Local Area Code in the  
Setup Menu 23  
Important Information 2  
Important Installation  
Information 7  
Data Port 10  
Deleting a CID Record 23  
Deleting All CID Records 23  
Deleting All Directory  
Memory 28  
Dialing a Stored  
Number 27  
Dialing Back 23  
Direct Access Memory &  
Installation 7  
Directory Memory 25  
Installing the Phone 8  
Interference Information 2  
Introduction 5  
35  
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R
S
T
Receiving and Storing CID  
Records 22  
Receiving Calls with the  
Saving CID Records to  
Memory/Phone  
Telephone Basics 16  
Telephone Jack  
Directory Memory 23  
Requirements 7  
Handset 17  
Service 32  
Troubleshooting Guide 29  
Receiving Calls with the  
Optional Headset 17  
Receiving Calls with the  
Speakerphone 17  
Redial 19  
Regional Area Codes 14  
Speakerphone, Handset, and  
Headset Volume 20  
Storing a Flash 26  
Storing a Name and  
Number  
V
Voice Mail Access Codes 15  
Voice Messaging 21  
Volume 19  
in Memory 25  
Removing a Call  
from Hold 19  
Restoring the Defaults 15  
Storing a Pause 26  
Storing the Last Number  
Dialed 26  
Reviewing CID Records 23  
Summary Screen 22  
Reviewing Stored Names & Switching Between the  
Numbers 25  
Ringer Volume 20  
Speakerphone,  
Handset, and  
Headset 17  
36  
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Accessory Order Form  
To Order  
To place your order by phone, have your Visa, MasterCard or Discover Card ready and call the toll-  
free number listed below.  
Use this number only to place an order for accessory items listed on this order form.  
1-800-338-0376  
To place your order by mail, detach and mail the completed order form with credit card information,  
money order or check in US currency (made payable to Thomson multimedia Inc.) to the following  
address:  
Thomson Inc.  
Mail Order Department  
PO Box 8419  
AC power converter  
Headset  
Ronks, PA 17573-8419  
Charge your order on your VISA,  
MasterCard, or Discover Card by  
filling in below  
5-2495  
5-2425  
USE YOUR CREDIT CARD  
®
IMPORTANT: Copy complete account number  
from your VISA card  
Part No.  
Price Qty  
$20.85  
Total  
Description  
My card expires:  
AC power converter  
Headset  
5-2495  
5-2425  
s
r
r
TM  
IMPORTANT: Copy complete account number  
from your MasterCard  
$19.95  
Copy Number  
above your  
name on  
My card  
expires:  
MasterCard  
Prices are subject to change without notice.  
IMPORTANT: Copy complete account number  
from your Discover Card  
$_______  
Total Merchandise.................................................................  
Sales Tax...................................................................................  
$_______  
My card expires:  
We are required by law to collect the appropriate  
sales tax for each individual state, county, and  
locality to which the merchandise is being sent.  
AUTHORIZED SIGNATURE  
(Credit card order will not be processed without signature)  
Print or type your name and  
address clearly.  
A complete and correct  
order will save you days  
of waiting.  
5.00  
$_______  
Shipping and Handling........................................................  
Total Amount Enclosed........................................................  
Use VISA, MasterCard, or Discover Card preferably.  
Money order or check must be in U.S. currency only.  
No COD or CASH.  
$_______  
Name:  
Street:  
Apt:  
City:  
State:  
Zip:  
Daytime phone number:  
Please make sure that both sides of this form  
have been filled out completely.  
All accessories are subject to availability.  
Where applicable, we will ship a superseding model.  
Allow 4 weeks for delivery.  
All accessories are subject to availability.  
Prices are subject to change.  
37  
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Visit the RCA web site at www.rca.com  
Please do not send any products to the Indianapolis address listed in this manual or  
on the carton. This will only add delays in service for your product.  
ATLINKS USA, Inc.  
101 West 103rd Street  
Indianapolis, IN 46290  
©2003 ATLINKS USA, Inc.  
Trademark(s)® Registered  
Marca(s) Registrada(s)  
Model 25202  
TOCOM 16211370 (Rev. 0 E/S)  
03-43  
Printed in China  
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