Qualcomm Cell Phone GSP 2800 User Guide

Globalstar  
GSP-2800/2900  
Fixed Satellite Phone  
User Guide  
Reception zone  
RAU  
10  
10  
(Mount RAU for  
clear view of sky  
and horizon)  
Pole not  
supplied  
Junction box  
(outside wall)  
Telephone  
Inside  
Building  
1
2
4
3
5
7
6
8
*
9
0
#
RAU cable  
(outside line)  
12V power  
supply  
Telephone cable  
(inside line)  
Ground wire  
(outside line)  
Power cable  
(inside line)  
Ground level  
Ground rod  
052AB_1999Q  
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Contents  
Cautions and Warnings ...................................................vii  
Understanding Your Telephone .....................................ix  
Introduction ........................................................................ 1  
About the QGFSP .............................................................1  
Using your telephone effectively ......................................2  
Understanding the QGFSP Installation ........................ 3  
What your installer does ..................................................4  
Radio antenna unit (RAU) .........................................4  
Junction box ...............................................................4  
Power supply ..............................................................5  
What you need to do .........................................................5  
Select a telephone ......................................................5  
Activate the QGFSP ...................................................6  
Types of calling tones .......................................................7  
Using Your QGFSP ............................................................. 9  
Obtaining your telephone number ...................................9  
Making a call ....................................................................9  
Ending a call ...................................................................10  
Receiving a call ...............................................................10  
Troubleshooting ................................................................ 11  
How to contact the service center ..................................13  
Safety Issues ...................................................................... 15  
Precautions .....................................................................15  
Lightning protection .......................................................15  
QGFSP components ........................................................15  
Radio frequency energy ..................................................15  
Compliance with regulations .........................................16  
Glossary .............................................................................. 17  
Index ...................................................................................... 1  
iii  
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iv  
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List of Figures  
Telephone showing relevant user features.......................... ix  
A roof installation ...................................................................3  
v
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vi  
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Cautions and Warnings  
Caution  
Any changes or modifications not expressly approved  
in this document could void your warranty for this  
equipment.  
Warning  
Do not operate the QUALCOMM Globalstar  
GSP-2800/2900 Fixed Satellite Phone (QGFSP)  
during an electrical storm. Do not allow anyone to  
install, use, or service any portion of the QGFSP  
during an electrical storm (thunderstorm).  
vii  
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Cautions and Warnings  
viii  
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Understanding Your Telephone  
Figure 1. Telephone showing relevant user features  
Refer to Figure 1 to obtain a better understanding of the  
various parts of your telephone. If your installation includes a  
telephone from QUALCOMM, the diagram should match your  
telephone. If you elected to purchase your own telephone, the  
features labeled in this diagram may appear differently,  
depending on the particular model.  
For more details, see the book that came with your telephone.  
ix  
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Understanding Your Telephone  
x
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Introduction  
Congratulations on the purchase of your QUALCOMM  
Globalstar GSP-2800/2900 Fixed Satellite Phone!  
About the QGFSP  
The QUALCOMM Globalstar Fixed Satellite Phone (QGFSP)  
is easy to use, versatile, and dependable. It combines the ready  
availability of a two-wire telephone interface with the superior  
performance of a state-of-the-art digital wireless technology  
known as Code Division Multiple Access (CDMA), and the  
Globalstar system.  
Your QGFSP consists of the following: a radio antenna unit  
(RAU), a junction box that minimizes damage from lightning  
strikes, a power supply, a telephone, and assorted cabling.  
Note  
In this book, we call the complete unit, including your  
telephone, the QUALCOMM Globalstar Fixed  
Satellite Phone or QGFSP. When we talk about the  
QGFSP, were talking about your entire Globalstar  
installation, not just your telephone.  
These elements allow you to make and receive telephone calls  
using the Globalstar satellite system. The Globalstar system  
makes clear, high quality voice, data, and fax communications  
possible.  
Note  
Data and fax require network support. Please contact  
your service provider to see if these features are  
available in your area.  
The QGFSP equipment required to make and receive telephone  
calls over the Globalstar system must be installed and  
maintained by your service provider. The inside wiring may  
have been installed before you purchased the QGFSP. If not,  
you or your service provider need to prepare your building for  
telephone service.  
1
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Using your telephone  
effectively  
To obtain best results and  
optimum service from your  
telephone, follow these  
guidelines:  
I
Do not use the telephone if it  
appears to be damaged.  
I
Speak directly into the  
telephones mouthpiece.  
Note  
The outdoor components of the QGFSP (the RAU,  
junction box and cabling) are designed for outdoor  
use, and, if properly installed, will not be harmed by  
weather. The telephone and the power supply are  
designed for indoor use and should be sheltered from  
the weather.  
Warning  
Do not use the telephone during an electrical storm.  
Do not allow anyone to install, use, or service any  
portion of the QGFSP during an electrical storm.  
Caution  
Allow only authorized personnel to install or service  
the QGFSP components, such as the RAU, junction  
box, and power supply. Unauthorized installation or  
service can be dangerous and can invalidate the  
warranty. This caution does not apply to connecting  
the telephone to the jack provided for this purpose  
inside the building.  
Note  
If the telephone connected to the QGFSP has a button  
labeled Flashand the QGFSP does not have a call  
waiting, pressing the Flashbutton during a call  
may end your call.  
2
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Understanding the QGFSP Installation  
This section explains the installation of the components of the  
QGFSP and includes some detail about the installed  
equipment.  
Reception zone  
RAU  
10  
10  
(Mount RAU for  
clear view of sky  
and horizon)  
Pole not  
supplied  
Telephone  
Inside  
Building  
Ground wire  
(outside line)  
RAU cable  
(outside line)  
1
2
4
3
5
7
6
8
*
9
Junction box  
(outside wall)  
0
#
12V  
power  
supply  
Telephone cable  
(inside line)  
Ground wire  
(outside line)  
Power cable  
(inside line)  
Ground level  
Ground rod  
051AB_1999Q  
Figure 2. A roof installation  
Figure 2 shows a typical QGFSP installation. Your service  
providers representative will install the RAU, junction box,  
power supply, and cabling. Your telephone and power supply  
should be located inside the building.  
3
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If you have problems with the QGFSP  
components, contact your service  
provider.  
When installation is complete, you will  
have one or more telephone jacks on  
the inside of your building.  
What your installer does  
Your service provider will perform the  
QGFSP installation and may supply a  
telephone as part of your QGFSP  
installation.  
Radio antenna unit (RAU)  
The RAU, which acts as a radio receiver  
and transmitter, connects the telephone  
with the Globalstar satellites. It is  
essential that the RAU antenna have a  
clear view of the sky and the horizon. See  
Figure 2.  
RAU  
334AB_1999Q.eps  
Junction box  
The junction box connects outside cables to  
the inside wiring. It also receives power from  
your power supply and supplies power to the  
RAU. The junction box and the grounding rod  
minimize damage to the telephone from  
lightning strikes to the RAU and outdoor  
cabling. It is designed to help minimize  
personal injury in the event of a lightning  
strike.  
Junction  
box  
780AA_1999Q  
Note  
Hazardous energy may be present on the telephone  
during electrical storms. For this reason, do not use  
the telephone during electrical storms.  
4
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Power supply  
The power supply is selected by the service  
provider and the installer based on the  
availability of power at your location. The  
power supply provides +12 volts to the  
junction box and RAU.  
553AB_1999Q  
QUALCOMM sells a power supply for use with the QGFSP. If  
you do not have a reliable source of AC power, your service  
provider may have elected to provide power by another means  
such as a solar panel system or a gas generator. QUALCOMM  
does not sell these alternative power systems. Please contact  
your service provider for details regarding them.  
Note  
Your installer will have equipped your installation  
with a power supply.  
The installation is described in detail in the  
QUALCOMM Globalstar GSP-2800/2900 Fixed  
Satellite Phone Installation Guide (80-98052-1).  
What you need to do  
If your service provider did not supply a telephone, you will  
need to purchase a commercially available two-wire telephone  
set. You can either purchase a qualified and tested telephone  
from QUALCOMM or you can choose one of your own.  
Select a telephone  
If you are selecting your own telephone, look for one that uses  
standard DTMF tones (industry standard tones), not pulses,  
for dialing.  
You must select a telephone that uses Tip and Ring. Your  
service provider may be able to direct you to a supplier.  
For optimal results, a telephone should have good voice quality.  
Sound quality is determined by the telephone itself, as well as  
by signal reception. Your service provider representative can  
ensure proper placement of components to obtain the best  
signal reception.  
Note  
You may need to try several telephones before you  
find one that offers good voice quality when used with  
the QGFSP.  
5
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You can connect one or more telephones to your QGFSP. When  
using several telephones, an individual telephone should be 0.5  
to 1.5 REN (ringer equivalency number).  
The REN of the telephone is usually on the bottom of the  
telephone. Add the REN of all the telephones you intend to use.  
The total REN of all telephones that you connect to your  
telephone wiring must not exceed 5.0 REN.  
(You can discuss this requirement with your service provider.)  
Activate the QGFSP  
When the building was wired to permit telephone service via  
the QGFSP, jacks for the telephone were installed, or existing  
jacks may have been connected to the Globalstar QGFSP  
components. These jacks are connected by telephone wire to  
the junction box. If your installer did not plug the telephones  
into the jack, do so now.  
Note  
All of the phones at your installation will have the  
same number. You can place or receive only one call  
at a time.  
6
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Types of calling tones  
When you listen to the handset, you may hear any of the  
following tones:  
Tone  
Description  
Ring  
A ringing sound from your telephone  
announces an incoming call.  
Dial  
A steady tone indicates the phone is ready  
to use.  
Busy/  
Reorder  
A tone advising that the call did not go  
through. This is because:  
I
I
I
The number dialed is busy  
No lines are available  
You are not connected to Globalstar  
Service.  
Try the number again later.  
Intercept  
An alternating tone indicating that  
something is wrong with the call.  
Hang up and try the call again.  
Note: The actual tones heard may vary according to what is  
used by your service provider.  
7
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8
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Using Your QGFSP  
The QGFSP acts like a conventional wireline telephone, with  
one exception: after you dial a number there is a pause, then  
the QGFSP will attempt to place the call. After you have dialed  
the number, you can press the # key to begin the call process  
without waiting for the pause to end.  
Note  
You should expect excellent sound quality from your  
QGFSP. However, sound quality is a function of both  
your telephone and the rest of the installed QGFSP  
components. If you have problems with poor audio  
quality, see the chapter on Troubleshooting.  
Obtaining your telephone number  
Your service provider should provide you with a telephone  
number. This is the number you give out to others so that they  
can call you.  
Making a call  
To place a call:  
1. Pick up the telephone  
handset.  
2. Listen for the dial tone.  
When you hear the dial tone,  
dial the telephone number.  
3. After a silent pause, the  
number will be sent over the  
system.  
4. To avoid the pause, dial the  
number, then press #.  
9
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Ending a call  
To end a call (hang up) replace the handset in its cradle. Be  
sure the handset is seated properly in the cradle.  
Receiving a call  
When you have an incoming call, the telephones connected to  
the QGFSP will ring. To answer the call, pick up any handset  
and speak into it.  
Note  
If the person at the other end of the call hangs up, the  
call is ended.  
Note  
When placing a call, if you do not hear a dial tone  
after lifting the handset, see the chapter on  
Troubleshooting.  
10  
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Troubleshooting  
If you are unable to make or receive a telephone call, please  
review the following list of possible causes and attempt to find  
the problem before you contact your service providers  
authorized service center.  
Problem  
Solution  
No dial tone  
Lift the handset to your ear and  
listen. If you hear nothing, then:  
1. Verify that your telephone  
was installed properly.  
2. Verify that the telephone is  
plugged into the telephone  
jack.  
3. Check visually to see that  
the RAU and antenna have  
not been damaged.  
4. If steps 1 to 3 do not fix the  
problem, contact your  
service provider.  
Busy/Reorder tone  
1. The party you are calling is  
on another call.  
2. All system channels may be  
busy. Try to dial the number  
again in a few minutes.  
3. The Globalstar telephone  
may not be listed with the  
service provider. To register,  
contact your service  
provider.  
11  
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Problem  
Solution  
Busy/Reorder tone  
(cont.)  
4. The antenna or other  
QGFSP components may be  
broken or damaged.  
Weather conditions may be  
making phone transmission  
difficult. Contact your  
service provider.  
5. Your unit may have power,  
but not be able to connect  
with the Globalstar system.  
Contact your service  
provider.  
Phone number  
dialed, but did not  
go through  
1. Check the telephone  
number. You may have  
misdialed or dialed incorrect  
numbers.  
2. The telephone you are  
dialing may be busy.  
Phone does not ring  
1. You may have connected too  
many telephones.  
2. Check the ringer volume  
switch (if your phone has  
one) and set it to ring louder.  
3. Verify that the telephone is  
set to tone, not pulse.  
4. Be sure your telephone is  
plugged into the jack  
correctly.  
Sound volume is too  
low  
Another telephone in your  
building may be off the hook.  
Hang up the extension.  
Poor reception  
Check the telephone wiring  
inside your building. Worn or  
poor quality telephone wiring  
may need to be replaced.  
Dial tone in middle  
of call  
The call has been lost. Hang up,  
then dial again and attempt to  
reestablish the call.  
12  
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Problem  
Solution  
No response  
Your phone cannot contact the  
satellite. Check the location of  
your QGFSP antenna. The  
antenna must have a clear view  
of the sky and the horizon. If this  
is not true, that is, if there are  
obstructions to the antennas  
view, call your service provider.  
You can remove the obstruction  
if it is safe to do so.  
If your power supply is equipped  
with a backup battery, check to  
see if the battery has grown  
weak or failed. You may need to  
replace the backup battery. Your  
service provider can supply you  
with a new battery, if necessary.  
Note: If your telephone is working, you should always  
hear a tone of some type when you lift the handset.  
Note: The actual tones heard may vary according to  
what is used by your service provider.  
How to contact the service center  
Contact your service provider and ask if there is a special  
telephone number for service.  
13  
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14  
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Safety Issues  
This section describes the safety issues related to using your  
QGFSP, and explains how to avoid dangerous conditions.  
Precautions  
When using your QGFSP, follow these basic safety precautions:  
1. Do not use your telephone near water; do not use the  
telephone near the bathtub, sink, wet basement, or a  
swimming pool.  
2. Avoid using the telephone during an electrical storm.  
3. Do not use the telephone to report a gas leak while in the  
vicinity of the gas leak.  
4. Do not use the telephone when someone is within 3 meters  
(10 feet) of the antenna.  
Lightning protection  
While the QGFSP includes grounding and circuitry to protect  
equipment, facilities, and personnel from nearby lightning,  
lightning is a highly unpredictable and dangerous  
phenomenon. It is impossible to completely protect equipment  
and personnel from lightning. Do not use the telephone during  
a thunderstorm, except for brief calls in an emergency.  
QGFSP components  
The QGFSP components of your installation must be installed  
and repaired by a qualified technician sent by your service  
provider. Do not attempt to repair these components yourself.  
Radio frequency energy  
Your QGFSP incorporates a radio transmitter, receiver, and  
antenna (the RAU) that receive and send radio frequency (RF)  
energy.  
The QUALCOMM Globalstar RF unit used with the phone is  
designed to comply with established ANSI, FCC, and  
international safety standards for safe levels of human  
exposure to RF energy. Nonetheless, RF field intensity at the  
surface of the transmitting Globalstar antenna is fairly high.  
Maintaining a minimum line-of-sight separation distance of  
35 cm (14 inches) between the transmitting antenna and all  
15  
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personnel will ensure that the General Population/  
Uncontrolled Exposure maximum permissible exposure (MPE)  
limits are not exceeded. This satisfies the MPE limits  
mandated by the FCC in 47 CFR Ch. 1 (10-1-98 Edition),  
Part 1, §1.1310 and defined in the ANSI/IEEE C95.1-1992  
standard, and also satisfies the slightly more stringent  
European and international exposure limit recommendations  
by IRPA (1991) and ICNIRP (1996).  
Compliance with regulations  
Your QGFSP components comply with the following standards:  
I
NCRP Report 86 (1986) National Council on Radiation  
Protection and Measurements  
I
I
I
FCC Radio Frequency Radiation Exposure Limits, 47 CFR  
Ch. 1 (10-1-98 Edition) Part 1,§1.1310  
ANSI/IEEE C95.1-1992 Standard, American National  
Standards Institute  
IRPA (1991) Guidelines on Protection Against  
Non-Ionizing Radiation, International Radiation  
Protection Association  
I
ICNIRP (1996), International Commission on Non-Ionizing  
Radiation Protection  
16  
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Glossary  
Term  
Explanation  
DTMF  
Dual-Tone Modulated  
Frequency. DTMF sets the  
standard for the frequency and  
sound of the tones you hear  
when you dial.  
FCC  
Federal Communications  
Commission (U.S.)  
Globalstar  
Handset  
Hang up  
Jack  
The satellite system over which  
your telephone operates.  
The part of your telephone that  
you listen to and speak into.  
To replace the handset in the  
cradle of the telephone.  
A receptacle that connects your  
telephone to the rest of your  
Globalstar components. It is  
installed by your service  
provider.  
Junction box  
QGFSP  
The interface between outdoor  
cabling and indoor telephone  
wiring. Minimizes lightning  
damage when properly  
grounded.  
QUALCOMM Globalstar Fixed  
Satellite Phone. The QGFSP  
includes the RAU, junction box,  
power supply, telephone, and all  
cabling.  
RAU  
Radio antenna unit. The RAU is  
a receiver, transmitter, and  
antenna for your satellite  
telephone.  
17  
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Term  
Explanation  
REN  
Ringer equivalency number. A  
number that identifies the  
telephone as being FCC  
approved and ready to be used  
on a telephone network.  
RF  
Radio frequency  
RJ-11 jack  
A single line, two-wire  
receptacle for transmitting and  
receiving phone signals.  
18  
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Index  
A
activating 6  
about  
installation 3, 15  
CDMA 1  
outdoor components 3  
QGFSP  
R
1
radio frequency 15  
RAU 4, 17  
receiving a call 10  
regulation compliance 16  
REN 18  
RF 18  
RJ-11 jacks 18  
C
call  
ending a 10  
placing a 9  
receiving a 10  
calling tones 7  
CDMA 1  
S
D
safety 15  
DTMF 17  
lightning protection 15  
precautions 15  
QGFSP components 15  
selecting a phone 5  
service provider 13  
sound quality 9  
F
FCC 17  
G
Globalstar 17  
H
T
handset 17  
telephone number  
obtaining 9  
hang up 17  
how to  
tones  
activate the QGFSP 6  
contact service provider 13  
end a call 10  
place a call 9  
receive a call 10  
busy/recorder 7  
dial 7  
intercept 7  
ring 7  
troubleshooting  
busy recorder tone 12  
dial tone in call 12  
making calls 11  
no connection 12  
no dial tone 11  
phone does not ring 12  
possible problems 11  
receiving calls 11  
reception 12  
I
icons  
caution vii  
warning vii  
J
jacks 4, 17  
junction box 4, 17  
P
volume low 12  
placing a call 9  
power supply 5  
U
using  
phone 2, 9  
Q
QGFSP 1, 17  
Index-1  
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Index-2  
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