Halo®
User Guide
Version 3.0 | September 2012 | 1725-71140-001
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Contents
1
2
Overview............................................................................................................................................................. 4
The Halo environment.................................................................................................................................................4
How a meeting happens..............................................................................................................................................7
What the upper display does.......................................................................................................................................8
How problems get fixed quickly...................................................................................................................................9
Starting and Ending Meetings........................................................................................................................... 10
Starting a meeting .....................................................................................................................................................10
Including video-conference participants ....................................................................................................................13
Connecting a participant by phone............................................................................................................................15
Checking the status of a meeting ..............................................................................................................................16
Ending a meeting.......................................................................................................................................................17
3
Conducting Meetings ........................................................................................................................................ 18
Sharing a laptop screen with other locations.............................................................................................................18
Sharing a physical item with other locations..............................................................................................................20
Sharing a video-conference presentation..................................................................................................................22
Changing the view in people displays .......................................................................................................................23
Adding more locations to a meeting..........................................................................................................................26
Removing a location from a meeting.........................................................................................................................27
Withdrawing from a meeting......................................................................................................................................27
Controlling your upper display...................................................................................................................................28
Changing the on-screen language ............................................................................................................................28
Adding interpretation services...................................................................................................................................29
4
Getting Assistance............................................................................................................................................ 30
3
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1 Overview
The Halo environment
The POLYCOM Halo Collaboration System facilitates “face-to-face” meetings between people located at different
sites. The design and placement of the Halo equipment contribute to the impression that all participants are
present in the same location.
Although different Halo locations may have different seating capacities, each location contains a similar set of
fixtures:
Conference table with six, four, or two seats
Lower display or displays for viewing participants in up to three other Halo locations
Upper display, or collaboration display, for setting up meetings and sharing information
Mouse for operating the upper display
VGA cable for connecting video output from an optional laptop computer—in certain locations, the cable also
has an audio plug for connecting audio output
In certain locations, an overhead camera for showing physical items during a meeting
In certain locations, video-conference equipment and a remote control or other control device for linking a
video conference to a Halo meeting
Other equipment, such as microphones, speakers, and cameras, needed to conduct a meeting
User’s guide containing operating instructions
The next two illustrations show examples of a fully furnished six-seat Halo studio and a fully furnished four-seat
Halo meeting center.
NOTE: A two-seat or four-seat meeting center has only one lower display, whereas a six-seat studio has
three lower displays. However, both locations can see the same views of participants in other locations.
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Overview
Upper display
Overhead camera
Lower displays
VGA cable
Audio cable
Mouse
Microphone
Power and LAN
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Overview
Upper display
Overhead camera
Lower display
VGA cable
Audio cable
Mouse
Microphone
Power and LAN
CAUTION: Do not clean or repair any of the displays or other Halo furnishings. Improper cleaning or repair
could cause damage. Special cleaners and procedures are required for most items. Please notify the local
Halo administrator about any items needing maintenance.
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Overview
How a meeting happens
It’s easy to start a Halo meeting: A person in one Halo location selects up to three other locations and invites
them to join a meeting.
The large lower display or displays show the participants in the remote locations, and optimized communication
technology provides high-quality video and audio. So you can clearly see and hear each other—as though you
were seated in the same location.
NOTE: Previous versions of Halo were similar to this version in many ways, but some differences exist. For
example, with this new version, a meeting may include locations with different seating capacities, from a six-
seat studio to a two-seat meeting center. In addition, a meeting may include all the participants of a
simultaneous video conference.
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Overview
What the upper display does
The first purpose of the upper display is to show the Halo setup screen, which is unique for each location. This
screen helps you conduct meetings by providing these important tools:
List of all available Halo sites and locations
Diagram showing locations participating in the current meeting
Phone icon
Share icon
Manage icon
Help icon
for connecting a telephone participant
for showing a picture or information to other locations
for changing the meeting setup
for getting assistance quickly
The second purpose of the upper display is to show a picture or information you want to share with participants in
all locations. This allows everyone to view and discuss the shared content.
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Overview
How problems get fixed quickly
If any problems or questions arise, you have instant access to the Halo concierge. With a simple mouse action or
phone call, you’re connected to the concierge for a quick solution to your problem. The concierge is an expert on
the Halo system and can operate your Halo system remotely or answer your questions.
For details, see “Getting Assistance” on page 30.
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2 Starting and Ending Meetings
People at two, three, or four locations can participate in a meeting. A simple face-to-face discussion requires only
that you select the locations for the meeting and start the meeting.
If the information on the upper display is shown in an incorrect language, see “Changing the on-screen language”
on page 28.
Starting a meeting
A meeting can be started at any Halo location, and all Halo locations are equal participants in the meeting. If you
want a meeting to include participants from a video conference, see “Including video-conference participants” on
page 13.
TIP: You use the Halo mouse to control the upper display. If you have a wireless mouse, it is normally stored
in the holder on the table. The holder recharges the battery in the mouse.
If someone in another location will start the meeting, just wait for the invitation to appear on your upper
display, then click Yes using the mouse. Stop here.
If you want to start the meeting, continue with the steps below.
TIP: If the Halo screensaver is shown in the upper display, move the mouse on the table—this normally
shows the main setup screen (see the next page). If a different screen is shown, point to the Manage
icon at the bottom-left corner, then click
.
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Starting and Ending Meetings
1. In the directory of Halo sites at the top of the setup screen, click the desired location . This adds the
location to your meeting diagram.
You may have to click or to find a location in a long list.
Some locations may be listed under their city names—click the city name
to see locations at that city.
City
Location
TIP: If the directory of Halo sites is hidden at the top of the setup screen, click Directory .
2. If you want to include one or two additional locations in the meeting, repeat the previous step for each
location. As many as four locations may participate in a meeting.
3. In the meeting diagram on the screen, click Start to invite the locations to the meeting. The meeting starts
when a Halo location accepts the meeting invitation.
Important: If any of the invited locations include an external company, you will receive a warning and be
asked to confirm the company and the meeting location.
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Starting and Ending Meetings
If your meeting diagram shows a meeting between only two Halo locations, the people view in the lower display or
displays shows all seats of the other location. If your diagram shows a meeting with three or four locations, each
picture in your people view shows a different location, and all seats of each Halo location may not be visible—see
“Changing the view in people displays” on page 23.
NOTE: For a location with only one lower display, the lower display automatically shows one, two, or three
people pictures. The number of pictures depends on the number of remote locations and their seating
capacities.
More about starting meetings:
If you include a Halo location that appears in the directory as a closed door , that location is marked as
Busy or Unavailable and cannot join your meeting at this time. In the meeting diagram, click Invite after the
location status changes to Available (to send another invitation) or point to the location and click Remove (to
free the space in your meeting). If you need to contact a location that is busy or unavailable, see “Getting
Assistance” on page 30.
If a location rejects an invitation to a meeting, the location is marked as Declined. In the meeting diagram,
click Invite (to send another invitation) or point to the location and click Remove (to free the space in your
meeting).
If nobody in a location responds to an invitation within about half a minute or so, the system automatically
sends a response. The invitation is automatically accepted or rejected, depending on your company’s
preferences.
For a meeting with three or four locations, if the order of locations in your people view is important, select
locations in this order: first select the location for the middle position in the meeting diagram, next the
location for the left position, and last the location for the right position. Your people view matches the order in
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Starting and Ending Meetings
the meeting diagram. However, the order of locations is optimized individually for each location, so other
locations always see locations in different orders.
If you want to meeting with a location at a different company, click the first directory level at the top of the
directory. This level shows all companies ( ) available to your location. If the company you want is not
listed, see “Getting Assistance” on page 30.
At the start of a meeting and whenever necessary during a meeting, the audio system automatically corrects for
acoustic variations in the locations. This correction takes less than a minute, and occasionally you may hear a
temporary echo during the correction process.
To end the meeting, see “Ending a meeting” on page 17. To see options for conducting your meeting, see
“Conducting Meetings” on page 18.
Including video-conference participants
If your Halo location has video-conference equipment installed, your directory of sites at the top of your setup
screen includes a video-conference entry at the left end of the listing. Your Halo location can be a host, and
your meeting can include all the people participating in a simultaneous video conference—along with as many as
three Halo locations. During the meeting, you must coordinate between Halo participants and video-conference
participants.
1. Include the video-conference system in your meeting setup:
When starting your meeting, click the video-conference entry
as one of the selected locations, or
After the meeting starts, add the video-conference entry
a meeting” on page 26.
to your meeting—see “Adding more locations to
NOTE: Only one video conference can be included in a meeting, and it can be added only from the host Halo
location, where the equipment is installed. The video conference can have as many participants as the
equipment supports.
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Starting and Ending Meetings
2. After the video-conference screen appears in one of the people pictures, use the remote control or other
supplied control to open or join a video conference. The remote control operates the video-conference
equipment that links the host Halo location and the video-conference participants. See the instructions
provided for the video-conference equipment.
TIP: If you have a wireless video-conference remote control that does not work reliably, point it below the
upper display.
TIP: If you include a video conference that appears in the directory as
meeting at this time.
, it is not available to join your
In each Halo location, video-conference participants are shown in one people picture—the layout depends on the
configuration of the equipment. Similarly, participants in all Halo locations are shown to video-conference
participants.
During the meeting, the leader of the video conference uses the remote control or other supplied control to
manage the video conference. See the instructions provided for the video-conference equipment.
Although transmissions among Halo locations are normally encrypted to provide another layer of security,
encryption for video-conference transmissions is determined by settings in the video-conference equipment.
When the meeting ends, the video-conference connection automatically ends, however, you have the option to
keep the phone connected if you are in a phone call. Once you select End Meeting, a dialog appears asking if you
want to continue the phone call. If you do not respond, the phone call will end automatically within 30 seconds.
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Starting and Ending Meetings
Connecting a participant by phone
If your Halo location is equipped with a Halo telephone, you can add one or more people to your meeting, even if
they’re not in a Halo location or video conference. Each Halo location with a phone can have one telephone
connection to the meeting. Telephone participants can hear and be heard by everyone at the meeting, but they
cannot see what’s happening.
1. On the upper display, point to the
Phone icon at the top-left corner of the screen.
2. Enter the phone number by clicking the phone buttons, then click Call to dial the
number.
TIP: Click
to backspace and correct one or more digits. Click (comma) to insert a 1-
second pause in the number to be dialed.
3. If you want to enter additional digits after you dial the phone number, click additional
phone buttons—the digits are displayed as
to protect private passcodes.
When a phone connection is established, the
Phone icon in the top-left corner changes
to
as a reminder that your phone line is in use. When the meeting ends, all phone
connections automatically end.
A participant cannot call into a Halo meeting from the outside. Instead, someone in a Halo
location must call out to the participant.
TIP: You can connect more than one phone participant if you phone into a separate audio conference on a
Halo phone line.
TIP: You can call someone even if a meeting is not in progress. When the phone call is finished, point to the
Phone icon at the top-left corner, then click End to free the line. The phone line is not automatically freed
when a phone participant hangs up.
When a meeting ends, you have the option to keep the phone connected. Once you select End Meeting, a dialog
appears asking if you want to continue the phone call. If you do not respond, the phone call will end automatically
within 30 seconds.
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Starting and Ending Meetings
Checking the status of a meeting
Several indicators on the upper display give information about the locations in your meeting.
About your location…
This colored Phone icon at the top-left corner of the screen means a phone participant is connected from
your location.
This colored Share icon at the top-right corner of the screen means your location is sharing content that
other locations can see.
1:25 PM
The local time is shown in the meeting diagram or above the Manage icon at the bottom-left corner of the
screen.
About other locations (next to the location names)…
Location name Names of the other locations are shown in the meeting diagram or at the bottom of the upper display. The
names are shown in the order they appear in the people view, left to right. For a location with one lower
display, names are also shown below each picture in the people view.
This indicator means a phone participant is connected from the location.
This indicator means the location is sharing content that other locations can see.
5:55 PM
The local time is shown for each location.
About the current meeting (near the bottom-right corner of the display)…
These indicators mean your Halo location has encryption capability and current Halo transmissions are
encrypted (
) or unencrypted (
). Halo transmissions are normally encrypted for an added layer of
security in addition to the private Halo network. If no indicator is present, your location does not have
encryption capability.
This indicator means a Halo repair technician is connected to the meeting and is performing maintenance.
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Starting and Ending Meetings
Ending a meeting
A Halo meeting ends when someone in one of the locations ends the meeting.
1. On the upper display, point to the
Manage icon at the bottom-left corner of the screen, then click
End
Meeting.
NOTE: When a meeting ends, you have the option to keep the phone connected. Once you select End
Meeting, a dialog appears asking if you want to continue the phone call. If you do not respond, the phone call
will end automatically within 30 seconds.
2. Click Yes when prompted. All locations are disconnected. All phone participants are automatically
disconnected. Video-conference participants are automatically disconnected from all Halo locations, but they
remain connected to each other.
3. If your location has a wireless mouse, store it in the holder. This keeps its battery charged.
A meeting also ends when the next-to-last location is removed from the meeting.
After a period of inactivity, the ambient lighting dims, and eventually the Halo screensaver appears in the upper
display. Move the mouse to restore operating conditions.
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3 Conducting Meetings
A simple face-to-face discussion may be sufficient for some meetings, but many meetings require other options
for optimum collaboration. For example, you may want all participants to see an object that is present in one
location, or you may want to invite people in another location to join the meeting.
Sharing a laptop screen with other locations
If you have a presentation or other information on a laptop computer, you can share it with all participants. Your
laptop screen is shown to all Halo locations on the upper display.
1. Connect the VGA cable on the Halo table to the VGA output port
of the laptop computer.
2. Turn on the computer and enable its VGA output port. On some
laptop computers, you turn on the VGA output by pressing a hot-
key combination, such Fn+F4 or Fn+F5 (see your laptop computer
manual).
3. On the upper display, point to the
Share icon at the top-right
Laptop.
corner of the screen, then click
4. Make sure your laptop screen appears in the preview window. The
preview window is not shown to other participants. If the window is
blank, check the connection and make sure the laptop VGA output
is turned on.
5. If you also want to share audio from the laptop, and if the VGA
cable has an audio plug, connect the audio plug to the laptop’s headphone jack or audio output. Be sure to
do this before sharing. Adjust the volume on the laptop before continuing.
6. In the preview window, click Share Now. This shows the laptop screen to other participants. See the
following table for other actions.
7. To stop showing the laptop screen to other participants, point to the
Share icon at the top-right corner,
then click
Unshare.
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Conducting Meetings
To do this…
Do this…
Point to
Preview the screen before sharing it
Share icon, then click
Laptop—or before the meeting starts,
share the laptop screen
Stop sharing the laptop screen
Point to
Point to
Share icon, then click
Unshare
Show your setup screen temporarily
Manage icon, then click
(other locations continue viewing the
laptop screen)—click Manage,
to view the shared laptop screen again
Show part of the laptop screen you
can’t see in the upper display
Move your laptop mouse to that part of the screen (see the tip below)
Point to details on the laptop screen
Use the Halo mouse to drag the shared pointer
(but not to video-conference participants)
, which is visible in all locations
Let another location point to details on
the laptop screen
Someone in another location uses the Halo mouse to drag the shared pointer
View content from another location
Someone in the other location shares a laptop screen or object (the new content
replaces the old content on the upper display)
TIP: The best views are obtained when the laptop computer screen is set to XGA resolution (1024 768
pixels) and 60 Hz refresh rate. If the laptop uses higher resolution than XGA, only part of the laptop screen is
visible in the upper display. Use your laptop mouse to slide the image so you can see the area you want. If
the laptop is using an Extended Desktop, set the resolution of the second display to 1024 768 pixels.
TIP: You can show your laptop screen on the upper display even if a meeting is not in progress. For
example, you can check how your laptop screen will look before the meeting starts.
TIP: If the VGA cable at your location also has an audio plug, you can also share audio output from your
laptop computer or any other audio source. Connect the audio plug to the headphone jack or audio output.
Adjust the volume using the control on the laptop. When you click Share, Laptop, Share Now, both video and
audio signals are shared with all locations.
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Conducting Meetings
Sharing a physical item with other locations
NOTE: Only certain Halo locations are equipped to show close-up views of physical objects to other
locations. If you point the mouse at the Share icon on the upper display and Table is listed there,
then your location has an overhead camera for showing objects.
If you have a sketch, model, or other physical object, you can share it with all participants by using the overhead
camera—but only if your Halo location has an overhead camera. The object is shown to all Halo locations on the
upper display.
1. Place the object on the center of the middle table.
2. On the upper display, point to the
screen, then click Table.
Share icon at the top-right corner of the
3. Move the object so it is centered in the preview window or in the illuminated
area of the table. The preview window is not shown to other participants.
You can also adjust focus and zoom at this time—see the following table.
4. In the preview window, click Share Now. This shows the object to other
participants. See the following table for other actions.
5. To stop showing the object to other participants, point to the
the top-right corner, then click Unshare.
Share icon at
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Conducting Meetings
To do this…
Do this…
Preview the object before sharing it
Point to
the object
Share icon, then click
Table—or before the meeting starts, share
Unshare
Stop sharing the object
Point to
Point to
Point to
Point to
Share icon, then click
Share icon, then click
Zoom in or out on the object
Adjust the focus of the image
Turn the illuminating light on or off
Point to details on the object
or
one or more times
Share icon, then click Focus (the focus is automatically adjusted)
Share icon, then click Light
Use the Halo mouse to drag the shared pointer
(but not to video-conference participants)
, which is visible in all locations
Let another location point to details on
the object
Someone in another location uses the Halo mouse to drag the shared pointer
Show your setup screen temporarily
Point to
Manage icon, then click
(other locations continue viewing the
object)—click Manage,
to view the shared object again
View content from another location
Someone in the other location shares a laptop screen or object (the new content
replaces the old content on the upper display)
TIP: You can show an object on the upper display even if a meeting is not in progress. For example, you can
check the object’s position and lighting before the meeting starts.
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Conducting Meetings
Sharing a video-conference presentation
If a video-conference participant displays a presentation during the conference, you can share the presentation
with all Halo participants on the upper display in all Halo locations. However, only a person in the host Halo
location, where the equipment is installed, can take this action.
1. Make sure the presentation is displayed by someone in the video conference. See the instructions provided
for the video-conference equipment.
2. On the upper display, point to the
Share icon at the top-right corner of the screen, then click
Video
Conf.
3. In the preview window, click Share Now. This shows the exhibit to other Halo locations.
4. To stop showing the exhibit to other Halo locations, point to the
Share icon at the top-right corner, then
click
Unshare.
To do this…
Do this…
Point to
Stop sharing the presentation with Halo
locations
Share icon, then click
Manage icon, then click
Unshare
Show your setup screen temporarily
Point to
(other locations continue viewing the
presentation)—click Manage,
to view the presentation again
Share a Halo laptop screen or object
with the video conference
Someone in a Halo location shares a laptop screen or object (the new content
replaces the old presentation)
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Conducting Meetings
Changing the view in people displays
Whenever a Halo meeting starts, or whenever a location is added to a meeting, the people view adjusts to the
optimum view based on the seating capacities of all the locations. However, you can often choose a different view
that shows a closer view of the participants. For example, you might want to do this if only a few people are
attending the meeting and several seats are empty in one or more locations.
1. On the upper display, point to the
Manage icon at the bottom-left corner of the screen.
2. Click one of the available view options under People View:
or
or
.
3. When prompted to confirm the action, click Yes.
NOTE: The options available in your location depend on the number of lower displays in your location and on
the seating capacities of other locations in the meeting. In certain situations, you may have no options in
your location. The six-person option (
) is available only in locations with one lower display.
(only for single lower display)
NOTE: For a location with only one lower display, the lower display automatically shows one, two, or three
people pictures. The number of pictures depends on the number of remote locations and their seating
capacities. The
view option is available only for a meeting with one remote location that has six
seats—this option shows all six people in three people pictures.
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Conducting Meetings
Here are some tips about changing the people view:
In a meeting with three or four locations, all locations see the same size view in each people picture. If
anyone changes the view, it affects the views shown in all locations. A location with two seats may appear in
a smaller picture in a four-person view—so all participants in the meeting appear at the same size. See the
examples below.
In a meeting with only two locations, someone in a location with one lower display may be able to change the
view without affecting the view shown in the other location. However, if someone in a location with four seats
changes to a two-person view, the view shown in the other location also changes.
In some situations, some participants at the ends of the table in one location may be off-camera and not
shown in the other locations. See the examples below.
For a location with three lower displays, the following examples show how locations with different seating
capacities may be displayed for different view options.
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Conducting Meetings
For a location with one lower display, the following examples show how locations with different seating capacities
may be displayed for different view options.
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Conducting Meetings
Adding more locations to a meeting
If an existing meeting contains fewer than four locations, you can add one or two additional locations to the
meeting at any time. A meeting may have no more than four locations, and no more than one video conference.
TIP: If a shared screen is displayed, point to the Manage icon at the bottom-left corner, then click
to show the setup screen. If the directory of Halo sites is hidden at the top of the setup screen, click
Directory .
1. In the directory of Halo sites, click the desired location or locations . You may have to click or to find
a location in a long list.
Some locations may be listed under their company names or city names—you must click the company name
or city name
to see locations at that company or city.
For more information about selecting locations for a meeting, see “Starting a meeting” on page 10 and
“Including video-conference participants” on page 13.
2. In the meeting diagram, click Invite to invite the locations to the meeting. Halo locations join the meeting after
they accept the meeting invitation.
NOTE: The people view may become blank temporarily while the new locations are added to the meeting,
then the view automatically adjusts for the new locations. Also, the order of locations in the people view may
be different after the new locations are added—see “Checking the status of a meeting” on page 16.
When you add locations to a meeting and whenever necessary during a meeting, the audio system automatically
corrects for acoustic variations in the locations. This correction takes less than a minute, and occasionally you
may hear a temporary echo during the correction process.
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Conducting Meetings
Removing a location from a meeting
You can delete a location from the meeting at any time.
1. If a shared screen is displayed, point to the
Manage icon at the bottom-left corner, then click
to
show the setup screen.
2. In the setup screen, point in the meeting diagram to the location you want to remove, then click
Remove.
TIP: If that location is a video conference or a host for a video-conference, video-conference participants will
be disconnected automatically. However, they will remain connected to each other.
TIP: If
is shown for that location, a phone participant is connected from that location. That participant will
be disconnected automatically.
Removing the last connected location ends a meeting automatically.
Withdrawing from a meeting
You can withdraw your location from a meeting at any time, and the meeting will continue uninterrupted.
1. If a shared screen is displayed, point to the
Manage icon at the bottom-left corner, then click
to
show the setup screen.
2. In the setup screen, point in the meeting diagram to your location, then click
Remove.
When you withdraw from a meeting, any video-conference participants and phone participant connected from
your location are disconnected automatically. However, video-conference participants remain connected to each
other.
If only one location remains after you withdraw from a meeting, the meeting automatically ends.
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Conducting Meetings
Controlling your upper display
Whenever a location is showing a laptop computer screen or object, the upper display in all Halo locations
normally shows the shared content. However, if you want to adjust your setup, you can switch to your setup
screen, even while you or someone else is sharing. Or, if nothing is being shared, you can hide your setup screen
so it is not a distraction to those in your location.
1. On the upper display, point to the
Manage icon at the bottom-left corner of the screen.
when viewing shared content or a blank display, or
2. To see the setup screen, click
To hide the setup screen or see shared content, click
been shared, the display is blank.
when viewing the setup screen — if nothing has
Changing the view in your upper display does not affect the upper display in any other locations.
Changing the on-screen language
In certain locations, you can change the language used on the setup screen and other parts of the Halo interface.
This does not affect other locations.
1. On the upper display, point to the
2. Click Language.
3. In the list of languages, click the language you want.
Manage icon at the bottom-left corner of the screen.
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Conducting Meetings
Adding interpretation services
If a meeting involves participants who speak different languages, you may want to have an interpreter participate
in your meeting. After you or your company establishes a service contract with Language Line Services, you can
easily add an interpreter to any meeting that has a Halo phone. For a fee, this service provides confidential
interpretation from English into more than 150 other languages, including sign language with an on-site
interpreter.
If you or your company wants to establish a service contract or inquire about interpretation services and fees,
After you establish a service contract, Language Line Services gives you a contact phone number and
identification number. These services are available:
If you want an interpreter connected by phone, you can contact Language Line Services any time before or
during the meeting and request a phone interpreter.
TIP: A phone interpreter requires a Halo phone connection. You cannot connect an interpreter if all locations
in the meeting have phone participants or do not have Halo phones.
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4 Getting Assistance
If you ever need assistance with your Halo system, help is always available quickly from the Halo concierge. The
concierge is an expert on the Halo system.
If your Halo setup screen is available and your location has a Halo phone, point to the
Help icon at the
bottom-right corner, then click Call Concierge. The concierge joins your meeting via a phone connection.
The Help icon at the bottom-right corner changes to as long as the concierge is connected.
Help icon at the bottom-right corner, then click End to free the
When the call is finished, point to the
phone line.
If the Halo phone line is in use, the location has no Halo phone, or the Halo system is not operational, call
the Halo concierge at the phone number listed on the plaque on the Halo table. The Halo phone number
varies from country to country.
The Halo concierge is available 24 hours a day and provides these types of help:
Assist you setting up or conducting a meeting.
Answer questions about operating your Halo system.
Diagnose and fix problems by remotely operating any of the systems—even while a meeting is in progress.
Arrange the rapid replacement of any defective equipment.
Help set up a meeting with another company not listed in your Halo directory.
TIP: If the Halo phone connection in your location is being used by a participant or interpreter, you cannot
contact the concierge on that line. Either ask someone from another location to contact the concierge, or use
a cell phone or other phone line to call the Halo phone number.
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