®
®
Polycom RMX 2000
Hardware Guide
Version 7.0.2 | November 2010 | DOC2558C
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Regulatory Notices
United States Federal Communication
CE Mark R&TTE Directive
Commission (FCC)
Part 15: Class A Statement. This equipment has
been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC
Rules. Test limits are designed to provide reasonable
protection against harmful interference when the
equipment is operated in a commercial environment.
This equipment generates, uses and can radiate
radio-frequency energy and, if not installed and used
in accordance with the instruction manuals, may
cause harmful interference to radio communications.
Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the
user will be required to correct the interference at his
or her own expense.
Polycom Inc., declares that the Polycom RMX™
2000 is in conformity with the following relevant
harmonized standards:
EN 60950-1:2001
EN 55022: 1998+A1:2000+A2:2003 class A
EN 300 386 V1.3.3: 2005
Following the provisions of the Council Directive
1999/CE on radio and telecommunication terminal
equipment and the recognition of its conformity.
Canadian Department of Communications
This Class [A] digital apparatus complies with
Canadian ICES-003.
Part 68: Network Registration Number. This
equipment is registered with the FCC in accordance
with Part 68 of the FCC Rules. This equipment is
identified by the FCC registration number.
Notice: The Industry Canada label identifies certified
equipment. This certification means that the
equipment meets telecommunication network
protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment
Technical Requirements document(s). The
Department does not guarantee the equipment will
operate to the user's satisfaction.
If requested, the FCC registration Number and REN
must be provided to the telephone company.
Any repairs to this equipment must be carried out by
Polycom Inc. or our designated agent. This
stipulation is required by the FCC and applies during
and after the warranty period.
Before installing this equipment, users should ensure
that it is permissible to be connected to the facilities
of the local telecommunications company. The
equipment must also be installed using an acceptable
method of connection. The customer should be
aware that compliance with the above conditions may
not prevent degradation of service in some situations.
Repairs to certified equipment malfunctions, may give
the telecommunications company causes to request
the user to disconnect the equipment.
United States Safety Construction Details:
•
•
All connections are indoor only.
Unit is intended for RESTRICTED ACCESS
LOCATION.
•
•
•
Unit is to be installed in accordance with the
National Electrical Code.
The branch circuit overcurrent protection shall
be rated 20 A for the AC system.
Users should ensure for their own protection that the
electrical ground connections of the power utility,
telephone lines and internal metallic water pipe
system, if present, are connected together. This
precaution may be particularly important in rural
areas.
This equipment has a maximum operating
ambient of 40°C, the ambient temperature in
the rack shall not exceed this temperature.
To eliminate the risk of battery explosion, the battery
should not be replaced by an incorrect type.
Dispose of used batteries according to their
instructions.
Caution: Users should not attempt to make such
connections themselves, but should contact the
appropriate electric inspection authority, or
electrician, as appropriate.
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Regulatory Notices
Compliant with European Battery Directive 2006/66/EC
To comply with the European Battery Directive 2006/66/EC, dispose of weak and worn out batteries in
accordance with local and national regulations.
Chinese Communication Certificate
Singapore Certificate
Taiwan
Complies with IDA standards DA101619
Russian Communication Certificate
The Polycom RMX™ 2000 complies with the Russian Ministry of Communication requirements stated in
certificate OC/1-MM-15.
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Polycom RMX 2000 Hardware Guide
Table of Contents
RTM IP ........................................................................................... 1-12
i
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Table of Contents
Removing the MPM/MPM+/MPMx Card from the
Installing a New MPM/MPM+/MPMx Card in a Powered
ii
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1
Hardware Description
This Hardware Guide provides information on the RMX 2000 and its
components. This system utilizes a modular “universal slot” platform,
whose components are designed for high performance, capacity and
reliance.
Main Features
The Polycom RMX 2000 offers the following features:
•
•
•
Linux® based
Chassis based on the ATCA standard
Support for standard network interfaces (IP, ISDN and LAN) and
large number of ports.
•
•
•
H.323, SIP video, PSTN and ISDN
New hardware technologies
Telco grade high availability, redundancy, on-line upgrading and
dynamic resource allocation
•
Easy integration of conference elements into external network
management
•
•
Enhanced Continuous Presence (multi-image video)
IVR (Interactive Voice Response) module
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Chapter 1- Hardware Description
RMX 2000 Specifications
Table 1-1 Polycom RMX 2000 Specifications
Physical
Height
Width
3U (13.25 cm.)
19” (48.26 cm.)
15.74” (40 cm.)
Up to 16.5 Kg.
Depth
Weight
Media Protocols
Audio
G.711, G. 719, G.722, G.722.1, G.729A, G.723.1,
Siren14, Siren 22.
Video
H.261, H.263, H.264.
Network Interfaces
IP, ISDN, PSTN and LAN
H.323, SIP, PSTN, LAN and ISDN.
Power Supply
AC Input/ Range, BTU
Voltage range: 100-240 VAC, 4-8 AMP, 50/60 Hz.
Maximum BTU output: 3070 per hour.
Power Consumption
AC Maximum Power
consumption
900 Watts.
Environment
Operating temperature
Storage temperature
Relative humidity
Operating altitude
Operating ESD
0°– 40°C (22°– 104°F).
-30°– 70°C (40°– 158°F).
15% - 90% no condensing.
Up to 3,000 m (10,000 ft.).
4 kV.
1-2
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Polycom RMX 2000 Hardware Guide
RMX 2000 System Capacities
Conferencing Capacities
The following table summarizes the different conferencing capacities.
Table 1-2 System Functions and Capacities RMX 2000
System Functions
MPM Mode MPM+ Mode MPMx Mode
Maximum number of Video
participants in a conference
80
400
400
5
160
400
800
5
180
400
720
5
Maximum number of PSTN
participants in a conference
Maximum number of VOIP
participants in a conference
Maximum number of Audio calls
per second
Maximum number of Video calls
per second
2
2
2
Maximum number of conferences
200
400
400
Maximum number of Meeting
Rooms
1000
1000
1000
Maximum number of Entry
Queues
40
40
40
Maximum number of Profiles
40
40
40
Maximum number of Conference
Templates
100
100
100
Maximum number of SIP Factories 40
40
1
40
1
Maximum number of IP Services
1
2
Maximum number of ISDN
Services
2
2
Maximum number of IVR Services 40
40
40
1-3
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Chapter 1- Hardware Description
Table 1-2 System Functions and Capacities RMX 2000
System Functions
MPM Mode MPM+ Mode MPMx Mode
Maximum number of Recording
Links
20 (default)
150
20 (default)
150
20 (default)
150
Maximum number of IVR Video
Slides
Maximum number of Log Files
(1Mb max.)
4000
4000
4000
Maximum number of CDR Files
Maximum number of Fault Files
Number of Participant alerts
2000
1000
Unlimited
20
2000
1000
Unlimited
20
4000
1000
Unlimited
20
Maximum number of concurrent
RMX Web Client connections to
the MCU
Maximum number Address Book
entries
4000
4000
4000
Maximum number of Users
100
40
100
40
100
40
Maximum number of Gateway
Profiles
Maximum number of Reservations
(internal Scheduler)
2000
2000
2000
1-4
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Polycom RMX 2000 Hardware Guide
Resource Capacities
The following table summarizes the resource capacities for a fully loaded
system per card type per resolution in CP conferencing mode
Table 1-3 System Resource Capacities per Resolution per Card Type in CP
Audio/Video and
Resolution
Resources
with MPM
Resourceswith Resources
MPM+
with MPMx
PSTN
400
400
80
400
800
160
160
60
400
720
120
180
120
120
60
VOIP
CIF H.263
CIF H.264
80
CIF 60 H.264
SD30 H.264
4CIF H.263
4CIF 60 /SD 60
720p30
N/A
20
60
20
60
N/A
20
40
60
40
60
1080p30fps Asymmetric
1080p30fps Symmetric
ISDN
N/A
N/A
20
30
N/A
30
7 E1 or 9 T1
(per RTM ISDN card)
1-5
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Chapter 1- Hardware Description
The following table summarizes the resource capacities for a fully loaded
system per card type per line rate in VSW conferencing mode
Table 1-4 System Resource Capacities per Line Rate per Card Type in VSW
Audio/Video and
Resolution
Resources
with MPM
Resourceswith Resources
MPM+
with MPMx
VSW 2Mb
VSW 4Mb
VSW 6Mb
ISDN
80
160
80
160
80
40
N/A
40
40
7 E1 or 9 T1
(per RTM ISDN card)
1-6
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Polycom RMX 2000 Hardware Guide
Site Requirements
This section describes the requirements your site must meet for safe
installation and operation of the system.
Safety Requirements
For your protection, please read these safety instructions completely
before operating the equipment.
•
Look carefully for potential hazards in your work area: moist floors,
ungrounded power cables, frayed power cords, missing safety
grounds and so forth.
•
•
•
•
•
Locate the main circuit breaker within the room.
Locate the emergency power OFF switch within the room.
Never assume that power is disconnected from a circuit.
Use only the power cord supplied with the system.
The power cord should only be connected to a power outlet that has a
protective ground contact.
•
•
Ensure that the power cord is easily accessible from the back of the
system at all times.
Place the equipment in a well-ventilated area where the vents are free
from obstruction.
•
•
Do not place heavy objects directly on top of the RMX 2000 unit.
Do not use liquids around your equipment.
Rack Mount Safety Precautions
The following precautions should be followed with regards to rack mount
safety:
•
•
Keep the area around the RMX 2000 clean and free of clutter.
Decide on a suitable location for the equipment rack that will hold the
RMX 2000 unit. It should be situated in a clean, dust-free area that is
well ventilated. Avoid areas where heat, electrical noise and
electromagnetic fields are generated. You will also need it placed
near a grounded power outlet.
•
Ensure that the leveling jacks on the bottom of the rack are fully
extended to the floor with the full weight of the rack resting on them.
1-7
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Chapter 1- Hardware Description
•
•
•
In a single rack installation, stabilizers should be attached to the rack.
In multiple rack installations, the racks should be coupled together.
Always make sure the rack is stable before extending a component
from the rack.
•
•
•
You should extend only one component at a time - extending two or
more simultaneously may cause the rack to become unstable.
Before you install the rails, determine the placement of each
component in the rack.
Install the heaviest components on the bottom of the rack first, and
then work up.
•
•
Allow the power supply units to cool before touching them.
Always keep the rack’s trays and card’s slots closed when not
servicing, to maintain proper cooling.
Installation Precautions
When handling electronic components, standard anti-static precautions must be
observed:
•
•
Wear a grounding strap
Handle cards by their edges only and do not touch their components or
connector pins
•
Keep components in anti-static bags, when not installed in the RMX2000
The following precautions should be followed with regards to installation
of the RMX 2000:
•
Use a regulating uninterruptable power supply (UPS) to protect the
RMX 2000 from power surges and voltage spikes, to keep your MCU
operating in case of a power failure.
•
•
Place the RMX 2000 on a hard, flat surface such as a desktop or mount
it on 19” rack.
The airflow of the RMX 2000 is from right to left. Be sure that the
areas in the left and right side of the system are clear for proper
ventilation.
1-8
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Polycom RMX 2000 Hardware Guide
RMX 2000 Components
On the RMX 2000 components are located on both the front and rear of the
MCU as listed in Table 1-5, "Polycom RMX 2000 Component Description".
Please verify the type of chassis used on your RMX 2000. Starting with version
4.0, a new environmentally friendly RMX 2000 chassis is in use. For more
information, contact your next level of support.
RMX 2000 Front Panel
Figure 1-1 shows the front panel of the RMX 2000. The front panel
provides access to the RMX 2000 main CNTL modules, MPM/MPM+/
MPMx modules, Power Supply drawer, Status LEDs, and Fans.
MPM/MPM+/MPMx Cards & LEDs
Fan Drawer
ERR
RDY
AC
HS
MPM+80
Fan &
Power
Status
LEDs
FAN
STATUS
ERR
RDY
ACT
HS
MPM+80
PWR
STATUS
CNTL
RMX 2000
ERR RDYACT HD HS
PWR
FANS
CNTL
Power supply Drawer
USB ports - not for
customer use
Control Unit
& LEDs
Optional CPU &
LEDs
Figure 1-1 RMX 2000 Front Panel
1-9
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Chapter 1- Hardware Description
Table 1-5 Polycom RMX 2000 Component Description
Component
Description
CNTL (CPU)
Module
The CNTL module controls and manages the RMX 2000.
The CNTL module has an ComExpress Pentium-M
1.4GHz processor, a 40GB hard disk drive, 1GB Compact
Flash and 1GB of DDR RAM.
The Operating System is Linux.
Power Supply
Drawer
The Power Supply drawer is located below the MPM/
MPM+/MPMx Cards and is connected to the backplane
by means of a power connector. It operates at 100-240
volts AC 50/60 Hz, and provides +48VDC 700W output
with built-in load sharing capabilities.
Fan Drawer
Three fans are mounted sideways in a drawer. Airflow is
from right to left, and out the side of the MCU. The drawer
is connected to the Back-plane by a connector.
Multi Processor
Module (MPM)
Card
The MPM cards perform the various RTP, audio and video
processing functions on the RMX 2000. MPM cards are
based on the ATCA standard, with a card manager (CM)
and up to 26 720MHz TI DSP’s.
Two types are available:
•
•
MPM - F - 26 DSP’s
MPM - H - 13 DSP’s
1-10
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Polycom RMX 2000 Hardware Guide
Table 1-5 Polycom RMX 2000 Component Description (Continued)
Component
Description
Multi Processor
Module+ (MPM+)
Card
The MPM+ cards, perform the various RTP, audio and
video processing functions on the RMX 2000 unit. TI
C6455 processors are at the core of each MPM+ card
which are available in the following assemblies:
•
•
•
MPM+20 (20 CIF resources)
MPM+40 (40 CIF resources)
MPM+80 (80 CIF resources)
Notes:
•
The MPM+ card(s) can only work with software
version 4.0 or above. Ensure that software
appropriate to the MCU hardware configuration is
installed in the MCU.
•
The MPM+ card can work only with a new
environmentally friendly D-type chassis and is
disabled when inserted in a C-type chassis.
Multi Processor
Modulex (MPMx)
Card
The MPMx cards, perform the various RTP, audio and
video processing functions on the RMX 2000 unit. TI
processors are at the core of each MPMx card which are
available in the following assemblies:
•
•
MPMx -S
MPMx -D
Notes:
•
The MPM+ card(s) can only work with software
version 7.0 or above. Ensure that software
appropriate to the MCU hardware configuration is
installed in the MCU.
•
The MPM+ card can work only with a new
environmentally friendly D-type chassis and is
disabled when inserted in a C-type chassis.
1-11
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Chapter 1- Hardware Description
RMX 2000 Rear Panel
The RMX 2000 rear panel contains the RTM IP card and optionally, the
RTM ISDN card. The RTM IP card must be located on the bottom slot in
the rear of the RMX 2000. In addition, the rear panel houses the main
power switch, AC inlet, a circuit breaker, and additional communications
ports.
RTM IP
The RTM IP card provides system management based on the ATCA
standard and connects to the backplane. It controls and monitors the
system fans and regulates power supply. This card contains an Ethernet
Switch that manages the network of the system, routes data between the
cards and components of the system and provides connectivity to external
IP networks.
The RTM IP card connections include:
•
•
•
•
3 LAN ports
10/100Mb ShMG port (Future Use)
1 Serial port (Future Use)
1 USB port
LAN1, LAN3 and the 10/100Mb ShMG ports shall not be used and the plastic
caps covering those ports should not be removed.
Internal LAN
USB
Port
connection
LEDs
Standby button &
LED
Serial
Port
LAN 1-3 Ports
& LEDs
10/100Mb ShMG
LAN & LEDs
LAN1, LAN 3, ShMG and the Serial ports are only
for debugging and not for customer use
Figure 1-2 RMX 2000 RTM IP Rear Panel Layout
1-12
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Polycom RMX 2000 Hardware Guide
The following items appear on the RMX 2000 rear panel:
Table 1-6 RMX 2000 Rear Panel - RTM IP Component Description
Item
Description
LAN 1
NA - Disconnected.
Note: LAN 1 is covered with a plastic cap that should not
be removed.
LAN 2
LAN 3
Used for the Network connection.
For Remote Access only using the Alternate Management
Network. For more information, see the RMX 2000
Administrator’s Guide, Appendix F: "Alternate
Management Network” on page G-1.
Note: When not in use, LAN 3 is covered with a plastic
cap that should not be removed.
10/100 ShMG
NA - For debugging purposes only.
Note: 10/100 ShMG is covered with a plastic cap that
should not be removed.
Serial
USB
NA - For debugging purposes only.
USB key connection. For more information, see the RMX
2000 Getting Started Guide, "First Time Installation and
Configuration” on page 2-1.
Standby button
Toggle between CPU activation and standby.
1-13
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Chapter 1- Hardware Description
RTM ISDN
The RTM ISDN card connects directly to an MPM/MPM+/MPMx. The
RTM ISDN card routes data between the MPM/MPM+/MPMx cards and
components of the system, converts ISDN T1/E1 media to IP packets and
provides connectivity to external ISDN networks.
The RTM ISDN card is installed on the rear panel of the RMX interfaces
between the RMX unit and the ISDN/PSTN switch. In an RMX with a
single MPM/MPM+/MPMx card – the RTM ISDN card must be installed
in the rear panel slot on the same level as the MPM/MPM+/MPMx card.
In an RMX with two MPM/MPM+/MPMx cards – the RTM ISDN card
can be installed in either of the two rear panel card slots.
Up to two RTM ISDN cards can be installed in one RMX 2000. Up to a
total of 14 E1 or 18 T1 PRI cables can be installed with two MPM/MPM+/
MPMx and RTM ISDN cards.
Each RTM ISDN card includes the following connections:
•
7 E1 or 9 T1 PRI lines that can be plugged into any of the 12
connections as shown in Figure 1-3.
E1 and T1 spans cannot nbe connected simultanously to the same card,
therefore, it is not possible to have a mixed E1 and T1 ISDN Network Service.
•
1 LAN port
E1/T1 connections & LEDs
LAN & LEDs
H/S LED
Figure 1-3 RMX 2000 RTM ISDN Rear Panel Layout
The RTM ISDN card supports 200 audio participants, regardless of whether the
spans are E1 or T1.
1-14
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Polycom RMX 2000 Hardware Guide
ISDN/PSTN Clock Source
Each RTM ISDN card has its own primary and secondary clock source.
The first span to synchronize becomes the primary clock source and the
second span to synchronize becomes the secondary clock source. This
clock is used to synchronize ISDN spans only (it is not the system clock).
A single clock source triggers an alarm that can be turned off by setting
the appropriate flag in the system configuration.
Cables Connected to the RTM IP & ISDN Cards
All external connectors are located on the rear panel.
Power
Cable
Off/On
switch
E1/T1 Connection
LAN 2 Connection
Figure 1-4 RMX 2000 Rear Panel View with Cables
Do not remove the protective caps from LAN1, LAN3 and ShMG ports.
1-15
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Chapter 1- Hardware Description
MPM/MPM+ and MPMx Media Cards
The RMX unit can work with either MPM or MPM+/MPMx (but not with
both simultaneously) media cards. The card type installed in the system
determines the Card Configuration Mode.
MPM+ cards are supported only with D-type chassis and software
version 4.x and later.
MPMx cards are supported only with D-type chassis and software version
7.x.
ISDN support is the same for all card types.
Table 2 summarizes the resource capacities of the various resolutions per
card type in CP Conferencing Mode.
Table 2
MPMx, MPM+ and MPM Resource Capacity per Resolution in CP
Maximum Possible Resources Per Card
Resource Type
MPM
MPM+
MPMx
Not
HD720p60/HD1080p30
Symmetric
15
Applicable
Not
Applicable
HD720p60/HD1080p30
Asymmetric
10
15
HD720p30
SD
10
10
20
30
30
60
CIF (H.264)
CIF (H.263)
Audio only (VoIP)
40
80
90
40
80
60
200
400
360
1-16
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Polycom RMX 2000 Hardware Guide
Table 3 summarizes the resource capacities per line rate per card type in
VSW Conferencing Mode.
Table 3
MPMx, MPM+ and MPM Resource Capacity per Line Rate in VSW
Maximum Possible Resources Per Card
Resource Type
MPM
MPM+
MPMx
VSW 2Mbps
VSW 4Mbps
VSW 6Mbps
Audio only (VoIP)
40
20
-
80
40
80
40
20
20
200
400
360
MPM+ Resource Capacities per Card Type Assembly
The MPM+ card offers increased resource capacities and capabilities.
Three MPM+ card assemblies are available: MPM+ 80, MPM+ 40 and
MPM+ 20 offering various resource capacities for CP conferences.
In CP conferences:
•
•
•
Frame rate has been increased – with HD720p now up to 60fps.
Video resolution has been increased up to HD1080p.
Bandwidth is up to 4 Mbps.
Table 4 summarizes the increased video capacities of the various MPM+
card assemblies.
Table 4
MPM+ Card Assemblies and Capacities for CP Conferences
Resources
Card
Type
Bandwidth
SD
HD720p HD720p HD1080p
Voice CIF
@30fps @30fps
@60fps
@30fps
MPM+ 80
400
200
100
80
40
20
30
15
7
20
10
5
10
5
10
5
Up to
4Mbps
MPM+ 40
MPM+ 20
2
2
1-17
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Chapter 1- Hardware Description
MPMx Resource Capacities per Card Assembly
The MPMx card offers increased resource capacities and capabilities. Two
MPM+ card assemblies are available:
•
•
MPMx-D
MPMx-S
assemblies.
Table 5
MPMx – Resource Capacity per Card
Resource Type
MPMx - S
MPMx - D
Voice (IP)
180
30
15
45
30
15
8
360
60
30
90
60
30
H.263 CIF
H.263 4CIF15
H.264 CIF/VSW
SD H.264
HD720p30
HD720p60/
HD1080p30
15
(Symmetrical)
MPMx, MPM+ and MPM Modes
MPMx, MPM+ and MPM cards installed in the system cannot be used
simultaneously. The card type installed in the system determines the Card
Configuration Mode. Therefore, the RMX can operate in either MPM,
MPM+ or MPMx mode.
•
MPMx Card Configuration Mode is the mode in which the RMX
operates to fully utilize the increased power and capacity of MPMx
cards.
•
G.719 audio algorithm is not supported with MPMx.
1-18
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Polycom RMX 2000 Hardware Guide
Operating Mode Selection During Startup / Restart
When started with Version 7.x installed, the RMX enters MPMx Mode by
default when no media cards are installed.
•
The RMX switches between MPM, MPM+ and MPMx Card Configuration
Modes when MPM/MPM+/MPMx cards are removed or swapped while the
system is running.
•
•
The switch between Card Configuration Modes occurs during the next
restart.
Installing or swapping MPM/MPM+/MPMx cards while the system is off will
not cause a switch in the Card Configuration Mode when the system is
restarted – it will restart in the Card Configuration Mode that was active
previous to powering down.
System Information Changes
The System Information includes License Information, and general system
information, such as system memory size and Media Card Configuration
Mode, which in version 7.0 includes the MPMx Mode.
Table 6 summarizes the Operating Mode After Next Restart resulting from of
adding or swapping MPM/MPM+/MPMx cards in a running system.
Table 6 RMX Card Configuration Mode After Next Restart
Current
Operating
Mode
Media
Cards
Installed
Operating
Mode After
Next Restart
Card(s)
Supported
Card(s)
Disabled
MPM
None
None
All
All
MPM
MPM+
MPM+
MPM and
MPMx
MPMx
MPMx Only
MPMx Only
MPM
MPMx
MPMx
MPM+ and
MPMx
MPM+
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Chapter 1- Hardware Description
Table 6 RMX Card Configuration Mode After Next Restart
Current
Operating
Mode
Media
Cards
Installed
Operating
Mode After
Next Restart
Card(s)
Supported
Card(s)
Disabled
MPM
None
All
All
MPM
MPM+
None
MPM+
MPM and
MPM+
MPM+
MPM+ Only
MPM+ Only
MPM
MPM+
MPMx
MPM+ and
MPMx
MPMx
MPM
All
None
MPM
MPM+
MPM Only
MPM+
MPM+
MPM and
MPM+
MPM
MPM
MPM+
MPMx
MPM+
MPMx
MPM and
MPMx
MPM Only
Example 1:
Current status
•
•
•
An RMX has two MPM cards installed.
The Card Configuration Mode is MPM.
Both MPM cards are enabled.
Action
1. Remove one MPM card.
2. Insert one MPMx card.
Result
•
•
•
The Card Configuration Mode remains MPM.
The remaining MPM card remains enabled.
The inserted MPMx card is disabled.
After Reset
•
•
The Card Configuration Mode is MPMx.
The inserted MPMx card is enabled.
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•
The remaining MPM card is disabled.
Example 2:
Current status
•
•
•
An RMX has one MPMx card installed.
The Card Configuration Mode is MPMx.
and the MPMx card is enabled.
Action
1. Remove the MPMx card.
2. Insert one MPM card.
Result
•
•
The Card Configuration Mode remains MPMx.
The inserted MPM card is disabled.
After Reset
•
•
•
The Card Configuration Mode is MPM.
The inserted MPMx card is disabled.
The remaining MPM card is enabled.
Example 3:
Current status
An RMX has MPM+ card installed.
The Card Configuration Mode is MPM+.
and the MPM+ card is enabled.
Action
•
Insert one MPMx card.
Result
•
•
•
The Card Configuration Mode remains MPM+.
MPM+ card is enabled.
The inserted MPMx card is disabled.
After Reset
The Card Configuration Mode is MPMx.
The inserted MPMx card is enabled.
The remaining MPM+ card (if not removed) is disabled.
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Chapter 1- Hardware Description
RMX 2000 LEDs
The RMX includes LEDs located on the front panel and rear panel. In the
front panel, the LEDs reflect the state of the components. The LEDs on the
rear panel indicate the state of the external connections and the status of
the RTM IP card.
RMX 2000 Front Panel LEDs
The following items appear on the RMX 2000 front panel:
Table 1-1 RMX 2000 Front Panel LED’s
Component
LED ID LED Color Description
Fan Status
Green
Red
OK.
Warning - Fan or power failure.
OK.
Power Status
Green
Red
Error - Problem with power supply.
When the power cable is
unplugged, the FAIL LED is lit 2-3
seconds before turning OFF.
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Table 1-1 RMX 2000 Front Panel LED’s (Continued)
Component
LED ID LED Color Description
MPM/MPM+
Card
ERR
RDY
Red
ON - Major error on card.
Flashes - During card startup.
Green
ON - The card has completed
startup successfully.
Flashes - During card startup.
ACT
HS
Amber
Blue
ON - At least one participant is
connected to a conference.
Flashes - During card startup.
Flashes - Shut down process
initiated by lightly pulling the CPU
ejector levers. This LED flashes in
synchronization with the CNTL’s
card’s HS LED.
ON - Card is in a power down
mode.
Card removal Initiated - The card
can be removed safely once the
CPU ejector levers are fully open.
Card Insertion Initiated - If during
the startup phase the blue HS LED
remains lit, please ensure that the
card is properly seated in the
chassis. If this problem persists,
contact your next level of support.
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Chapter 1- Hardware Description
Table 1-1 RMX 2000 Front Panel LED’s (Continued)
Component
LED ID LED Color Description
CNTL Unit
ERR
Red
ON - Major system error. In case of
an active alarm this light is ON, and
the RDY green is OFF.
OFF - Normal.
Flashes - During system startup.
RDY
Green
ON - CPU card has successfully
completed startup. This light turns
green after completing the entire
system configuration.
OFF - Turns OFF when the ERR
red LED is activated.
Flashes - During system startup.
ACT
Amber
ON - At least one endpoint is
connected to the system.
Flashes - During system startup.
HD
HS
Red
Blue
OFF - Normal.
Flashes - Hard disk is active.
Flashes - Indicates when the
power down process is initiated on
an MPM/MPM/MPMx + card. This
LED flashes in synchronization
with the MPM/MPM+/MPMx’s
cards HS LED.
OFF - Normal
ON - CPU may be removed.
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RMX 2000 Rear Panel LEDs
RTM IP
The following LEDs appear on the RTM IP card:
Table 1-2 RMX 2000 RTM IP LEDs
LED
Name
Component
LED Color Description
LAN LEDs (1-3)
LNK
Green
Amber
Green
Amber
Green
Amber
ON with an active network
connection, flickers with Packet
activity.
1 Gb
ON with a 1Gb online
connection, flickers with Packet
activity.
10/100 ShMG
LEDs
LNK
ON with an active network
connection, flickers with Packet
activity.
100
ON when the active network is
10/100Mb, flickers with Packet
activity.
SLOT (1-4)
LEDs
LNK (1-4)
1Gb (1-4)
ON with an active network
connection, flickers with Packet
activity.
ON with a 1Gb online
connection, flickers with Packet
activity.
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Chapter 1- Hardware Description
Table 1-2 RMX 2000 RTM IP LEDs (Continued)
LED
Name
Component
LED Color Description
ShMG LEDs
ERR
ACT
Red
Red
ON - Major error on RTM card.
Flashes - During system
startup.
ON - Packet flow to and from
the MCU chassis.
Flashes - During system
startup.
RDY
HS
Green
Blue
ON - RTM IP card has
successfully completed startup.
Flashes - During system
startup.
OFF - Normal.
Flashes - During power down
process.
ON - RTM IP card may be
removed.
Standby LED
Blue
ON - CPU & System are in a
standby (OFF) mode.
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Polycom RMX 2000 Hardware Guide
RTM ISDN
The following LEDs appear on the RTM ISDN:
Table 1-3 RMX 2000 RTM ISDN LEDs
LED
Name
Function Name
LED Color Description
LAN LED (1)
LNK
Green
Amber
Blue
ON with an active network
connection, flickers with Packet
activity.
1 Gb
H/S
ON when 1Gb connection is
online, flickers with Packet
activity.
ShMC LEDs
OFF - Normal.
Flashes - This LED is activated
when the MPM/MPM+ card Hot
Swap functionality initiates a
power off routine on the MPM/
MPM+/MPMx and RTM ISDN
cards.
ON - Power on the RTM ISDN
card has been switched OFF.
This LED is activated by the
MPM/MPM+/MPMx card when
the MPM/MPM+/MPMx’s card
Hot Swap functionality powers
off the MPM/MPM+/MPMx and
RTM ISDN cards.
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Chapter 1- Hardware Description
RMX Chassis Types
The RMX chassis can be of type A/B/C or D. The environmentally
friendly D-type chassis (indicated by the letter D in the Part Number) is
required for use with MPM+ card(s).
The chassis type can be viewed in the Hardware Monitor, by right
clicking Slot 0 and then clicking Properties.
The RMX 2000 - General Information dialog box opens.
The RMX Part Number contains the letter A/B/C/D that represents the
chassis type, as shown in the capture above.
For more details, see the RMX Administrator’s Guide, Chapter 19, “RMX
Hardware Monitoring” .
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Polycom RMX 2000 Hardware Guide
Component Replacement
The RMX 2000 is designed with ease of maintenance in mind. Most
components are swappable and are accessible directly via the front panel
or the rear panel.
Only MPM/MPM+/MPMx cards are Hot Swappable. The RTM IP and RTM ISDN
card are not Hot Swappable. System shutdown is required when replacing the
RTM ISDN or RTM IP card.
The following components can be replaced when they are faulty:
•
•
•
•
MPM/MPM+/MPMx card. This card is hot-swap enabled. See
•
•
Warning!
•
All maintenance tasks are to be performed by qualified, authorized
personnel.
•
•
Use only replacement parts supplied by your dealer.
Follow all procedures. Do not skip any steps.
Before replacing parts:
•
To ensure a part needs replacing, complete the troubleshooting
procedures.
•
•
•
Identify exactly which part needs replacing.
Make sure you have the correct replacement part on hand.
Make sure you are using proper ESD equipment, to prevent damage
to the system.
Note!
On all cards, if during the startup phase the blue HS LED remains lit, please
make sure that the card is properly seated in it’s slot. If this problem persists,
contact your next level of support.
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Chapter 1- Hardware Description
Types of Ejector Levers on RMX Components
On the RMX, 2 types of ejector levers can be attached to the cards:
An all metal (silver) lever
A modified PMC compatible ejector lever covered by plastic caps
with a lock catch
•
•
Using the All Metal Ejector Lever
This ejector lever can be moved to 3 positions:
•
Closed - The ejector levers are fully retracted and pushed up against
the card’s panel
•
Partially Open - For card powering down mode. Partially open the
ejector lever(s) until the blue HS LEDs on the card and the Control
Unit start flashing. When the HS LED is constantly lit the card is in a
powered down mode and you can remove the card.
Warning!
Once the removal sequence is initiated and the HS led flashes, the process
cannot be terminated when activated.
•
Fully Open - The card is released from the MCU housing
Using the Modified PMC Compatible Ejector Lever
This ejector lever can be moved to 3 positions:
•
Closed/Locked - Ejector lever(s) are gently pushed up against the
card’s panel and is locked. Ensure that the lock catch is in the
standard closed position (shifted to the right as shown below).
Closing the Lever - Make sure that the lever is in
an open position and push card close to the
chassis till the lever engages. With your index
finger holding the “handle” and your thumb holding
the catch fully to left, push the card against the
chassis whilst closing the lever. Use your thumb to
push the card into place by pushing your thumb to
the right and locking the catch into a locked
position. Make sure that the lever is locked.
Unlocking the Lock Catch - With your index
finger holding the “handle” and your thumb shifting
the catch to left, gently pull the handle away from
Handle
the chassis until the lever is “fully open”
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•
Partially Open - For card powering down mode. Partially open the
ejector lever(s) until the blue HS LEDs on the card and the Control
Unit start flashing. When the HS LED is constantly lit the card is in a
powered down mode and you can remove the card.
Warning!
Once the removal sequence is initiated the process cannot be terminated and
the HS led flashes when activated.
•
Fully Open - In this position the card is released from the MCU
housing and can be removed.
Lever Fully Open - Pull the lever handle(s) to a
fully open position (approx. 70 degrees), as
shown here
Replacing the CNTL Module
The CPU module is the management system of the RMX 2000. Use the
following procedure to replace a CNTL Module:
1
2
Ensure that power switch on the RMX 2000 is turned OFF (O).
Unscrew the captive screws on the front panel of the RMX 2000 that
secure the CNTL Module.
3
4
Use the metal ejector levers to pull the CNTL Module out of its slot in
the Backplane.
Carefully slide the CNTL Module out through the front panel.
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Chapter 1- Hardware Description
5
On the CNTL Module to be installed, move the ejector lever to the
fully open position.
6
7
Slide in the replacement CNTL Module.
Push the CNTL Module firmly into the Backplane, making sure it is
properly seated in its slot.
8
9
Ensure that the metal ejector levers are fully retracted into their
housings.
Tighten the captive screws on the front panel of the RMX 2000 that
secure the Functional CNTL Module.
10 Turn ON the RMX 2000.
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Replacing the Power Supply Module
A single supply unit powers the RMX 2000. Use the following procedure
to replace a Power Supply:
Please verify the type of power supply used on your RMX 2000. Do not insert a
different type of power supply than the current type installed on your system.
1
2
3
4
Ensure that the power switch on the RMX 2000 is turned OFF (O) and
that the power cords are disconnected from the MCU.
Unscrew the captive screws on the front panel of the RMX 2000 that
secure the Power Supply unit.
Use the finger grip to pull the Power Supply unit out of its slot in the
Backplane.
Carefully slide the Power Supply unit out through the front panel.
5
6
Slide in the replacement Power Supply unit.
Push the Power Supply unit firmly into the Backplane, making sure it
is properly seated in its slot.
7
8
9
Ensure that the metal ejector levers are fully retracted into their
housings.
Tighten the captive screws on the front panel of the RMX 2000 that
secure the Power Supply unit.
Turn ON the RMX 2000.
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Chapter 1- Hardware Description
Replacing the Fan Drawer
Three fans are mounted in the Fan drawer, where the airflow is from right
to left. Should one of these fans fail as indicated by a Fan LED, you are
required to replace the Fan drawer.
1
2
3
Unscrew the captive screws on the front panel of the RMX 2000 that
secure the Fan drawer.
Use the metal ejector levers to pull the Fan drawer out of its slot in the
Backplane.
Carefully slide the Fan drawer out through the front panel.
Warning!
The Fan drawer can be replaced when the RMX unit is ON, however a
replacement drawer must be inserted immediately. The temperature increase is
detected by the system, when critical, a system shutdown is initiated.
4
Slide in the replacement Fan drawer.
5
6
7
Push the Fan drawer firmly into the Backplane, making sure it is
properly seated in its slot.
Ensure that the metal ejector levers are fully retracted into their
housings.
Tighten the captive screws on the front panel of the RMX 2000 that
secure the Fan drawer.
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Replacing a Faulty MPM/MPM+/MPMx Card
Removing the MPM/MPM+/MPMx Card from the MCU
All MPM/MPM+/MPMx cards can be installed or removed while the
RMX 2000 is powered on and operating.
Prior to removing an MPM/MPM+/MPMx card the captive screws must
be unscrewed and the ejector levers must be opened to initiate a “power
down” on the card.
1
2
If applicable, loosen the captive screws and remove the slot cover.
Power down the card by partially opening the ejector levers until the
blue HS LED on the card and the Control Unit start to flash.
Warning!
Once the removal sequence is initiated the process cannot be terminated and
the HS LED flashes.
3
The power off sequence for the interconnected MPM/MPM+/MPMx
and RTM ISDN cards are initiated as follows:
—
—
—
All participant connections on the card are disconnected.
A fault is generated on the system.
For each disconnected participant, a participant disconnection
event is written to the CDR with the disconnection cause
Disconnected by Operator.
—
—
New participant connections are blocked when the card is
removed.
If an RTM ISDN card is connected to the MPM/MPM+/MPMx
card it is also powered off and all ISDN and PSTN participants
are disconnected.
—
—
—
When an RTM ISDN card is removed, its resources are deducted
from the Resource Report.
A Log File entry is written indicating MPM/MPM+/MPMx card
removal.
Port usage is re-calculated and the Port Gauges and Video/Voice
Port Configuration dialog box are updated.
4
When the blue HS LEDs on the MPM/MPM+/MPMx, RTM ISDN
and Control Unit stop flashing and remain lit, unscrew the captive
screws and move the ejector levers to their fully open position and
remove the MPM/MPM+ card.
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Chapter 1- Hardware Description
5
Carefully slide the MPM/MPM+/MPMx card out through the front
panel.
Installing the Replacement MPM/MPM+/MPMx Card
1
On the card to be installed, move the ejector levers to their fully open
position.
2
3
Slide in the replacement MPM/MPM+/MPMx card.
Push the MPM/MPM+/MPMx card firmly into the Backplane,
making sure it is properly seated in its slot.
4
5
Ensure that the metal ejector levers are fully retracted into their
housings.
Tighten the captive screws on the front panel of the RMX that secure
the MPM/MPM+/MPMx card to the chassis.
Installing a New MPM/MPM+/MPMx Card in a Powered On
RMX 2000
1
2
If applicable, loosen the captive screws and remove the slot cover.
On the card to be installed, move the ejector levers to their full open
position.
3
4
Insert the card into the slot until the ejector levers touch the front
edge of the card cage.
Push the ejector levers to their closed position and tighten the captive
screws on each side of the card, securing the MPM/MPM+/MPMx
card to the RMX.
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The blue HS LEDs on the MPM/MPM+/MPMx card and the Control
Unit start flashing and the power on cycle for the card is initiated:
—
—
The card’s resources are added to the system resources list
The number of available ports on the RMX is increased to the
current CFS license level
—
Port usage is re-calculated and the Port Gauges and Video/Voice
Port Configuration are updated
When the power on cycle of the MPM/MPM+/MPMx card is
completed, the blue HS LEDs will turn OFF. The green RDY LED on
the MPM/MPM+/MPMx card switches on and remains lit.
Replacing a RTM ISDN Card
The RTM ISDN card can only be used with software version 3.0 or higher.
1
Ensure that the power switch on the RMX 2000 is turned OFF (O).
Loosen the captive screws that fasten the card to the MCU.
2
3
Remove the RTM ISDN card. Use the metal ejector levers to pull the
RTM ISDN card out of its slot in the backplane.
4
5
Carefully slide the RTM ISDN card out through the front panel.
On the card to be installed, move the ejector levers to their fully open
position.
Captive Screw
Ejector Lever
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6
7
Slide in the replacement RTM ISDN card.
Insert the card into the slot until the ejector levers touch the front
edge of the card cage.
8
9
Push the ejector levers to their fully closed position.
Tighten the captive screws on each side of the rear panel of the card,
securing the RTM ISDN card to RMX.
10 Turn ON the RMX 2000.
11 Connect the RJ-45 terminated PRI cables into any of the slots labeled
PRI1 - PRI12:
PRI Cables
LAN
Power
7 E1 or 9 T1 cables can be connected to each RTM ISDN card, up to a
total of 14 E1 or 18 T1 PRI cables when two RTM ISDN cards are
installed.
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Replacing the RTM IP Card
The RTM IP card on the rear of the RMX 2000 provides connectivity to all
the MCU modules. Use the following procedure to replace the RTM IP
card:
1
2
Ensure that the power switch on the RMX 2000 is turned OFF (O).
Unscrew the captive screws on the rear panel of the RMX 2000 that
secure the RTM IP card.
3
Use the metal ejector levers to pull the RTM IP card out of its slot in
the backplane.
4
5
Carefully slide the RTM IP card out through the rear panel.
On the card to be installed, move the ejector levers to their fully open
position.
6
7
Slide in the replacement RTM IP card.
Push the RTM IP card firmly into the backplane, making sure it is
properly seated in its slots.
8
9
Ensure that the metal ejector levers are fully retracted into their
housings.
Tighten the captive screws on the rear panel of the RMX 2000 that
secure the RTM IP card.
10 Turn ON the RMX 2000.
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