MGC+50/MGC+100
Getting Started Guide
Version 9.0.4 | August 2010 | DOC2231A
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Regulatory Notices
United States Federal Communication
CE Mark R&TTE Directive
Commission (FCC)
Part 15: Class A Statement. This equipment has
been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC
Rules. Test limits are designed to provide reasonable
protection against harmful interference when the
equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate
radio-frequency energy and, if not installed and used
in accordance with the instruction manuals, may
cause harmful interference to radio communications.
Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the
user will be required to correct the interference at his
or her own expense.
Polycom Inc., declares that the MGC+50 and
MGC+100 with NET-8 card is in conformity with the
following relevant harmonized standards:
EN 60950: 1992 Including Amendments 1,2,3 & 4
EN 55022: 1994
EN 50082: 1997
Following the provisions of the Council Directive
1999/CE on radio and telecommunication terminal
equipment and the recognition of its conformity.
Canadian Department of Communications
This Class [A] digital apparatus complies with
Canadian ICES-003.
Part 68: Network Registration Number. This
equipment is registered with the FCC in accordance
with Part 68 of the FCC Rules. This equipment is
identified by the FCC registration number.
Notice: The Industry Canada label identifies certified
equipment. This certification means that the
equipment meets telecommunication network
protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment
Technical Requirements document(s). The
Department does not guarantee the equipment will
operate to the user's satisfaction.
If requested, the FCC registration Number and REN
must be provided to the telephone company.
Any repairs to this equipment must be carried out by
Polycom Inc. or our designated agent. This
stipulation is required by the FCC and applies during
and after the warranty period.
Before installing this equipment, users should ensure
that it is permissible to be connected to the facilities
of the local telecommunications company. The
equipment must also be installed using an acceptable
method of connection. The customer should be
aware that compliance with the above conditions may
not prevent degradation of service in some situations.
Repairs to certified equipment malfunctions, may give
the telecommunications company cause to request
the user to disconnect the equipment.
United States Safety Construction Details:
•
•
•
•
Unit is intended for RESTRICTED ACCESS
LOCATION.
Unit is to be installed in accordance with the
National Electrical Code.
The branch circuit overcurrent protection shall
be rated 20 A for the AC system.
Users should ensure for their own protection that the
electrical ground connections of the power utility,
telephone lines and internal metallic water pipe
system, if present, are connected together. This
precaution may be particularly important in rural
areas.
This equipment has a maximum operating
ambient of 40°C, the ambient temperature in
the rack shall not exceed this temperature.
•
To eliminate the risk of battery explosion, the
battery should not be replaced by an incorrect
type.
Caution: Users should not attempt to make such
connections themselves but should contact the
appropriate electric inspection authority or electrician,
as appropriate.
Dispose of used batteries according to their
instructions.
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Regulatory Notices
Singapore Certificate
Russian Communication Certificate
The MGC+100 and MGC+50 comply with the
Russian Ministry of Communication requirements
stated in certificate OC/1-MM-15.
MGC+100 --- Complies with IDA standards G1260-05
MGC+50 --- Complies with IDA standards G1261-05
Taiwan Certificate
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MGC+50/MGC+100 Getting Started Guide
Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
MGC+100 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Inspecting the MGC+/ReadiManager IAM Package Contents . . 2-2
System Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
General Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Rack Mount Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Polycom MGC+/ReadiManager Precautions . . . . . . . . . . . . . . . 2-3
Unpacking and Positioning the MGC+100 . . . . . . . . . . . . . . . . . 2-4
Mounting the MGC+100 in a 23” Rack . . . . . . . . . . . . . . . . . . . 2-6
MGC+50 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Unpacking and Positioning the MGC+50 . . . . . . . . . . . . . . . . . . 2-7
Mounting the MGC+50 on a Rack . . . . . . . . . . . . . . . . . . . . . . . 2-9
Connecting and Setting Up the MGC+100/MGC+50 . . . . . . . . . . . 2-10
Connecting to the Power Source . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Connecting the MGC+ to the ISDN/ T1-CAS Network . . . 2-11
Connecting the MGC+ to the IP Network . . . . . . . . . . . . . 2-13
First Entry MGC+ Control Unit (CU) IP Configuration . . . . . . . . . 2-14
Using the Compact Flash Disk with the LAN.CFG File . . . . . . 2-14
Using a Cross-over Hub Cable and a Laptop to Connect to the MCU
Locally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Using a Keyboard and Monitor Attached to the MGC+ unit . . 2-19
MGC+ Software Installation and Configuration . . . . . . . . . . 3-1
Initial ReadiManager IAM Configuration . . . . . . . . . . . . . . . . . . . . . 3-1
Installing the MGC Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Starting the MGC Manager Application . . . . . . . . . . . . . . . . . . . . . . . 3-4
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About Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Entry Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Basic Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Reservation Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Default Reservation Templates . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Starting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Viewing the Conference Dial-in Properties . . . . . . . . . . . . . . . . 5-4
Connecting to a Conference/Entry Queue . . . . . . . . . . . . . . . . . . . . . 5-5
Dialing-in to a Conference/Entry Queue . . . . . . . . . . . . . . . . . . 5-5
Monitoring On Going Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
General Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Monitoring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Listing Participants in the Browser and Status Panes . . . . 5-10
Participant Level Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Operations Performed During On Going Conferences . . . . . . . . . . 5-13
Adding a Participant to a Conference . . . . . . . . . . . . . . . . . . . . 5-13
Defining Dial-out Participants . . . . . . . . . . . . . . . . . . . . . . 5-13
Making Dial-Out Connections . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Disconnecting Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Muting a Participant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20
Locking and Unlocking a Conference . . . . . . . . . . . . . . . . . . . 5-21
Changing the Conference Duration . . . . . . . . . . . . . . . . . . 5-22
Terminating a Conference Manually . . . . . . . . . . . . . . . . . 5-24
Changing the Layout in a Continuous Presence Conference . . 5-25
ii
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MGC+50/MGC+100 Getting Started Guide
Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Resource Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Resources Report - Network Resources . . . . . . . . . . . . . . . . . . . 8-3
Resource Report - Network Resources Details . . . . . . . . . . . 8-4
Resources Report - Media Resources . . . . . . . . . . . . . . . . . . . . . 8-5
Media Resources Area Parameters Description . . . . . . . . . . 8-5
Port-Unit Allocation Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Listing the Installed Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
MCU Faults Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Reset MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Obtaining Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
iii
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1
Before You Begin
This Getting Started Guide provides information on the installation and
basic operation of your MGC+50/100. For more information on defining
and running conferences, defining IVR services and managing the system,
refer to the MGC Manager User’s Guide Volumes I & II and the MGC
Administrator’s Guide. References to the relevant chapters of these guides
are included throughout this Getting Started Guide
The term ReadiConvene, used in this documentation, refers to the combined
MGC+ unit with the installed Polycom® ReadiManager™ Integrated
Application Module (IAM). It provides functionality of both the MGC+ unit
and the ReadiManager™.
System Overview
The MGC+50 and MGC+100 are high performance, high capacity multi-
network solutions that provides you with feature-rich, and easy-to-use
multipoint voice, video and gateway conferencing.
The system meets International Telecommunication Union -
Telecommunication Standardization Sector, (ITU-T, formerly CCITT)
standards for multipoint multimedia bridging devices, and meets ETSI
standards for telecommunication products.
The flexible architecture in the system is designed to accommodate users’
changing multipoint needs. This system utilizes a modular “universal slot”
platform that allows the formation of different configurations based on
users’ individual port capacity and functionality requirements.
1-1
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Chapter 1 - Before You Begin
Network Equipment, Numbers and Addresses
Obtain the following information from your network administrator:
•
•
•
•
•
•
IP address for the MGC+50/MGC+100
Subnet Mask for the MGC+50/MGC+100
Default Gateway IP address (optional)
Gatekeeper IP address, if applicable
DNS IP address, if applicable
SIP server IP address, if applicable
For ISDN configurations, obtain the following equipment and information
from your network service provider:
•
•
•
•
•
•
•
PRI line(s) or Leased Line(s)
Directory number range(s)
Switch Type
Line Coding
Line Framing
Numbering Plan
Numbering Type
If the MGC+50/100 has to be connected to the public ISDN network, an external
CSU or similar equipment is needed.
1-2
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MGC+50/MGC+100 Getting Started Guide
Overview of the Getting Started Guide
The MGC+50/MGC+100 Getting Started Guide includes the following
topics:
Chapter 1 - Before You Begin
This chapter includes the following:
•
•
•
System Overview
System Specifications
General Site Requirements - Network Equipment, Numbers and
Addresses
Chapter 2 - MGC+ Unit Hardware Installation
This chapter includes instructions on how to:
•
•
Unpacking and install the MGC+ unit
Configure the initial IP of the system
Chapter 3 - Software Installation and Configuration
This chapter includes instructions on how to:
•
•
•
Install the MGC Manager
Configure the MGC Manager to work with your MGC+50/MGC+100
Configure the network services for ISDN and IP connections
Chapter 4 - Conference Types
This chapter describes the major types of conferences that can be scheduled
on the MCU, such as Reservationless (Ad Hoc) conferences, Meeting Rooms,
video conferences, Audio Only conferences and Entry Queues.
Chapter 5 - Basic Operation
This chapter includes instructions on how to:
•
•
•
Start a conference from the default conference templates
Monitor On Going Conferences
Perform basic operations during an On Going Conference
1-3
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Chapter 1 - Before You Begin
Chapter 6 - Defining a New Audio Conference
This chapter includes instructions on how to:
•
•
•
Define the basic parameters of a new Audio Only Entry Queue
Define a new Standard Audio Only conference
Define an Audio Only Meeting Room
Chapter 7 - Defining a New Video Conference
This chapter includes instructions on how to:
•
•
•
Define the basic parameters of a new Video Entry Queue
Define the basic parameters of a new Video Conference
Define a Meeting Room
Chapter 8 - Management Tools
This chapter describes the basic management tools for the MGC+50/
MGC+100:
•
•
•
•
Resource Report
Cards Management
MCU Faults report
Reset MCU.
This is an example of the notes that you may encounter throughout this guide.
1-4
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2
Hardware Installation
This chapter describes the unpacking and connection of both the MGC+50
and the MGC+100, to the ISDN, T1-CAS, IP, MPI (serial) network(s) and to
the operator workstation (PC).
Hardware
MGC+ Getting Started Guide, Chapter 2
Installation
First Entry MCU
IP Configuration
MGC+ Getting Started Guide, Chapter 2
MGC Manager
MGC+ Getting Started Guide, Chapter 3
MGC+ Getting Started Guide, Chapter 3
Software
Installation
MGC Unit
Definition in the
MGC Manager
NetworkServices
Definition
MGC+ Getting Started Guide, Chapter 3
Database
Configuration
MGC+ User’s Guide - Volume II,
Chapter 6
Figure 2-1: Installation and Configuration Workflow - Hardware Installation
2-1
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Chapter 2 - Hardware Installation
MGC+100 Hardware Installation
Inspecting the MGC+/ReadiManager IAM Package Contents
You should inspect the shipped box and note if it was damaged in any way. If
the box items show damage, you should file a damage claim with the carrier
who delivered it.
When deciding on a setup location for the MGC+, refer to the section
“System Safety” on page 2-2.
Disclaimer
product.
System Safety
This section includes the follow topics related to system safety:
•
•
•
“General Safety Precautions” on page 2-2
“Rack Mount Safety Precautions” on page 2-3
“Polycom MGC+/ReadiManager Precautions” on page 2-3
General Safety Precautions
Follow these rules to ensure general safety:
•
Keep the area around the Polycom ReadiConvene clean and free of
clutter.
•
The MGC+50 weighs approximately 24 kg (53 lbs) and the MGC+100
weighs approximately 48 kg (106 lbs). When lifting the system, two
people at either end should lift slowly with their feet spread out to
distribute the weight. Always keep your back straight and lift with your
legs.
2-2
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MGC+50/MGC+100 Getting Started Guide
Rack Mount Safety Precautions
The following precautions should be followed with regards to rack mount
safety:
•
Decide on a suitable location for the equipment rack that will hold the
MGC+ unit. It should be situated in a clean, dust-free area that is well
ventilated. Avoid areas where heat, electrical noise and electromagnetic
fields are generated. You will also need it placed near a grounded power
outlet.
•
Ensure that the leveling jacks on the bottom of the rack are fully
extended to the floor with the full weight of the rack resting on them.
•
•
•
In a single rack installation, stabilizers should be attached to the rack.
In multiple rack installations, the racks should be coupled together.
Always make sure the rack is stable before extending a component from
the rack.
•
•
•
You should extend only one component at a time - extending two or more
simultaneously may cause the rack to become unstable.
Before you install the rails, determine the placement of each component
in the rack.
Install the heaviest server components on the bottom of the rack first, and
then work up.
•
•
Allow the power supply units to cool before touching them.
Always keep the rack’s front door and all the blade’s panels and
components closed when not servicing, to maintain proper cooling.
Polycom MGC+/ReadiManager Precautions
The following precautions should be followed with regards to installation of
the ReadiConvene:
Use a regulating uninterruptable power supply (UPS) to protect the MGC+
from power surges and voltage spikes, to keep your MCU and ReadiManager
IAM operating in case of a power failure.
2-3
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Chapter 2 - Hardware Installation
Unpacking and Positioning the MGC+100
To unpack and position the MGC+100:
1. When you receive your MGC+100, inspect the equipment for damage
and verify that the components match the packing slip. If you did not
receive a component or if there is damage to the system, notify your
service representative immediately.
Wood Packing Case
Carrying Strap
Lock in Closed Position
Lock in Open Position
Figure 2-1: MGC+100 package
2. Place the MGC+100 unit on a stable flat surface in a location that meets
the MGC+ environment requirements, which are:
—
Operating temperature: 10°–40°C (50°–104°F) or 10°–35°C
(50°–95°F) when installed in a 19” rack
—
—
—
Humidity: 15%–90% non-condensing
Altitude: Up to 3,000m (10,000ft)
ESD: +8 kV
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MGC+50/MGC+100 Getting Started Guide
3. Release the clasp locks at the bottom, and lift the MGC+100 top cover.
Wood Packing Case
Foam Block
Foam Block
Figure 2-2: Unpacking the MGC+100
4. Lift the MGC+100 unit and remove the packaging material.
5. Lower the MGC+100 unit, placing it on the surface.
If the MGC+100 is a standalone unit, place it on a flat surface. If you are
rack mounting the MGC+100, allow a minimum clearance of 3” above
the unit.
2-5
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Chapter 2 - Hardware Installation
Mounting the MGC+100 in a 23” Rack
The MGC+100 can be mounted in a 23” rack using the two mounting plates
that are pre-installed on the unit.
1. Make sure that the MCU is turned OFF and it is disconnected from the
AC power.
2. Place the MCU in a 23” rack and support it, screw the mounting brackets
to the rack securing it with bolts and
self-locking nuts (which the client provides).
When the unit is installed on a rack, the rack must be properly grounded to the
central office ground. The rack must be grounded with two-hole compression-
type connectors using copper conductors (tinned or untinned). Wire, bus bar or
braided strap connectors are acceptable.
If the MGC+100 was shipped without the two mounting plates that are
usually pre-installed, refer to the MGC+ Hardware and Installation Manual,
Chapter 2 for a detailed description of the installation process.
For a detailed description of mounting the MGC+100 in a 19” rack, see the
MGC+ Hardware and Installation Manual, Chapter 2.
2-6
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MGC+50/MGC+100 Getting Started Guide
MGC+50 Hardware Installation
Unpacking and Positioning the MGC+50
To unpack and position the MGC+50:
1. When you receive your MGC+50, inspect the equipment for damage and
verify that the components match the packing slip. If you did not receive
a component or if there is damage to the system, notify Polycom
immediately.
Wood Packing Case
Carrying Strap
Lock in Closed Position
Lock in Open Position
Figure 2-3: MGC+50 package
2. Place the MGC+50 unit on a stable flat surface in a location that meets
the MGC+50’s environment requirements, which are:
—
—
—
—
Operating temperature: 10°–40°C (50°–104°F)
Humidity: 15%–90% noncondensing
Altitude: Up to 3,000m (10,000ft)
ESD: +8 kV
2-7
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Chapter 2 - Hardware Installation
3. Release the clasp locks at the bottom, and lift the MGC+50 top cover.
Wood Packing Case
Foam Block
Foam Block
Figure 2-4: Unpacking the MGC+50
4. Lift the MGC+50 unit and remove the package base.
5. Lower the MGC+50 unit, placing it on the surface.
If you are rack mounting the MGC+50, allow a minimum clearance of 3
inches above the unit.
2-8
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MGC+50/MGC+100 Getting Started Guide
Mounting the MGC+50 on a Rack
The MGC+50 can be mounted in a 19” rack using the two mounting plates
that are usually pre-installed.
To install and mount the MGC+50:
•
Place the MGC+50 in a 19” rack and while supporting it, screw the
mounting brackets to the rack securing it with nuts.
MPI Box
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Chapter 2 - Hardware Installation
Connecting and Setting Up the MGC+100/
MGC+50
To Connect the MGC+100/ MGC+50 to the network and power source and
set up the system the following procedures are performed:
•
•
•
Connecting the MGC+ unit to the power source (AC inlet)
Connecting the MGC+ unit to the LAN Network
Connecting the MGC+ unit to the network(s)
Connecting to the Power Source
You can connect to an AC Inlet power supply at your site. It is important to
follow these steps.
The following restrictions apply to the conductors and connectors that may be
used to ground the unit when rack mounted:
•
When using bare conductors, they must be coated with an appropriate
antioxidant compound before crimp connections are made. Tinned,
solder-plated or silver-plated connectors do not have to be prepared in
this manner.
•
•
The same bolt assemblies should not secure multiple connectors.
Listed fastening hardware must be compatible with the materials being
joined and must be preclude loosening, deterioration and electrochemical
corrosion of the hardware and joint materials.
To connect to the AC Inlet:
1. Make sure the power switch is OFF. Insert the power cable into the
power connector on the rear panel of the MGC+100 unit.
Main Switch
AC Inlet
2. Insert the power cable into the power source socket.
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MGC+50/MGC+100 Getting Started Guide
3. Turn on the power by pressing on the power switch located on the rear
panel of the MGC+100/ MGC+50 unit.
Connecting the MGC+100/MGC+50 to the Local Network
The MGC+ must be connected to the local LAN network to enable
communication between the MGC+ unit and the PC workstations running the
MGC Manager application.
Connect one end of a network cable to the LAN connector on the rear I/O
panel of the MGC+ Control Module and the other end to the network.
LAN
VGA
MOUSE
KEYBOARD
Connecting the MGC+ to the Conferencing Network
The installation of the MPI box on the MGC+ unit and the connection to the MPI
Network module are described in the MGC+ Hardware and Installation Manual,
Chapter 2.
Connecting the MGC+ to the ISDN/ T1-CAS Network
The ISDN network is optional. If the MGC+ has to be connected to the public
ISDN network then an external CSU or similar equipment is needed.
T1-CAS network is optional. It allows you to connect Audio Only participants to
conferences via T1-CAS lines. It uses the same network connections as ISDN
and the procedure described below is applicable to both ISDN and T1-CAS
lines.
2-11
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Chapter 2 - Hardware Installation
To connect the MGC+ to the ISDN network or T1-CAS Network:
•
Connect the 8-pin RJ-45 connector of the network cable to the NET
RJ-45 jack on the rear panel of the MGC+. Repeat this step for each of
the ISDN network lines to be connected to the Network Interface card
installed in the MCU.
ISDN network
connection
ISDN Network connection
for 4 spans
ISDN Network connection
for 8 spans
Figure 2-5: ISDN network connection
Leased lines should be connected using an adapter with a screw
connector with solid conductor wires or a similar adapter.
•
Connect one side of the adapter to the NET RJ-45 jack on the rear panel
of the MGC+. Then connect the leased line wires to the other side of the
adapter.
The ISDN and T1-CAS network properties must be defined in the Network
Services. For details, see the MGC+ Administrator’s Guide, Chapter 3.
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MGC+50/MGC+100 Getting Started Guide
Connecting the MGC+ to the IP Network
If an IP network Interface card is installed in the MGC+, connect the 8-pin
RJ-45 connector of the LAN network cable to the LAN-323 RJ-45 jack on the
rear panel of the MGC+.
Figure 2-6: LAN IP network connection
The IP network properties must be defined in the Network Services, For details,
see MGC+ Administrator’s Guide, Chapter 3.
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First Entry MGC+ Control Unit (CU) IP
Configuration
The MCU is delivered with a default IP address: 129.254.4.8. At this point
you cannot communicate with the MCU from the MGC Manager application,
as the IP address is incorrect. You must change this IP address to the IP
address appropriate for your site’s network. There are three methods to
modify the default IP address:
•
•
•
Using the Compact Flash with an updated LAN.CFG file
Using a cross-over hub cable and a laptop to connect to the MCU locally
Using a keyboard and monitor attached to the MCU
Using the Compact Flash Disk with the LAN.CFG File
The MCU is delivered with a Compact Flash disk that contains a LAN.cfg file
with the default IP address. Using a USB to Compact Flash adaptor (supplied
with the MGC+ accessory kit) connect to any PC and alter the LAN.cfg file.
To update the LAN.cfg File:
1. Insert the Compact Flash disk into the Compact Flash adaptor and using
a text editor application, open the LAN.cfg file stored on the Compact
Flash disk.
2. Using a text editor application, edit the following parameters:
:
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Table 2-1: IP Configuration Options
Option
Description
IP Address
The system displays the currently defined IP address.
Enter the IP address allocated to the MCU by the
network administrator.
Subnet Mask
Enter the Subnet Mask of the MCU.
Default Gateway
Enter the IP Address of the default gateway/router.
Make sure no blank spaces occur at the end of each line.
3. Save the changes in the LAN.cfg file.
4. Use the Microsoft Unplug or Eject Hardware procedure prior to
removing the Flash disk.
Failure to stop the hardware properly can result in a corrupt Compact Flash disk.
When the disk fails, a replacement is required.
5. Remove the Compact Flash disk from the reader.
6. Insert the Compact Flash disk into the Compact Flash slot of the MGC+
Control Module.
7. Press the Reset button on the MGC+ unit.
The Options menu appears.
8. Press 1, to Change the MGC+ IP Settings.
If no monitor is connected, the automatic default time-out (15 seconds) selects
option 1.
The Flash Memory LED must be active and flash.
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9. Press the Eject button.
Once the message “1 File(s) copied” is displayed on screen, the
Flash Memory LED no longer flashes.
10. Remove the Compact Flash disk from the Compact Flash slot on the
11. Connect the MCU to your site’s network.
12. Install the MGC Manager and start this application. For more
information, see Chapter 3, “Starting the MGC Manager Application”
on page 3-4.
13. In the MGC Manager, define a new MCU using the IP address you have
entered in the LAN.CFG file. For more information, see Chapter 3,
“Defining the MCU” on page 3-5.
Using a Cross-over Hub Cable and a Laptop to Connect to the
MCU Locally
1. Connect a cross-over hub cable between the laptop LAN connection to
the LAN connection of the control unit on the rear panel of the MCU.
2. On the laptop Start menu, click Control Panel ->Network Connection-
>Local Area Connection.
3. In the Local Area Connection - General dialog box, click the Properties
button.
4. In the Local Area Connection Properties dialog box, click Use the
following IP address, and define the address of the laptop as part of the
same network segment as the MCU. For example, 129.254.4.7.
5. Click OK.
6. Install the MGC Manager and start this application. For more
information, see Chapter 3, “Starting the MGC Manager Application”
on page 3-4.
7. Define the MCU using the default IP address (129.254.4.8). For more
information, see Chapter 3, “Defining the MCU” on page 3-5.
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8. In the MCUs list, double-click the MCU icon to connect to it.
9. Modify the IP address of the MCU unit as allocated by the network
administrator. This is the IP address with which the MCU is identified on
the LAN and not its definition in the MGC Manager application:
a. Right-click the MCU icon, and then click IP Configuration.
The IP Configuration dialog box opens.
b. The following parameters may be modified:
c. Click OK.
10. Press the Reset button on the MGC+ unit.
11. Disconnect the MCU from the local network that you have created.
12. Connect the MCU to your site’s network.
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Chapter 2 - Hardware Installation
Table 2-2: IP Configuration Options
Option
Description
IP Address
The system displays the currently defined IP
address. Enter the IP address allocated to the
MCU by the network administrator.
Subnet Mask
Enter the Subnet Mask of the MCU.
Default Gateway
Enter the IP Address of the default gateway/
router.
13. In the MGC Manager application, modify the MCU definition:
a. Right-click the MCU icon, and then click Properties.
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The MCU Properties dialog box opens.
The current MCU name.
To modify, type a new
name
MCU IP address. Enter
the IP address of the MCU
as allocated by the
network administrator
b. Enter the IP address of the MCU as you have defined in the IP
Configuration.
c. Click OK.
14. Connect to the MCU.
Using a Keyboard and Monitor Attached to the MGC+ unit
1. Access the Main Control Module rear I/O panel and connect the
keyboard and the monitor to the appropriate ports.
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2. Press the Reset button on the MCU.
The command line is displayed on the monitor.
3. Type C:\>dir mcu\cfg and press Enter.
4. Type C:\>\mcu\cfg>edit lan.cfg and press Enter.
The Edit screen opens displaying the IP configuration parameters.
5. Move the cursor to the appropriate line and enter the new IP Address, as
supplied by the network administrator.
If required, modify the Subnet Mask and the Default Gateway values.
8. Connect the MCU to your local network.
9. Install the MGC Manager application and start this application. For more
information, see Chapter 3, “Installing the MGC Manager” on page 3-2.
10. Define a new MCU using the address entered via the monitor and
keyboard. For more information, see Chapter 3, “Defining the MCU” on
page 3-5.
The new MCU is added to the MCUs list.
Another method to connect to the MCU and modify its IP configuration is via a
telephone line with a modem or directly via a serial connection. For details, see
the MGC+ Administrator’s Guide, Appendix C, “PPP Setup”.
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3
MGC+ Software Installation and
Configuration
The MGC+50/MGC+100 requires basic configuration before you can start
running conferences. You are required to configure the ReadiManager IAM
and MGC+ Control Unit (CU) blades on the MGC+.
Initial ReadiManager IAM Configuration
For entering system configuration settings and deploying the ReadiManager
IAM to your Network refer to the Polycom ReadiManager IAM Getting
Started Guide, Chapters 1 and 2.
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Installing the MGC Manager
To configure the MGC+ unit to your environment, setup conferences and
Initial IP
Configuration
control the MGC+ unit you must install the MGC Manager software on a PC.
A single MGC Manager-enabled PC can manage multiple MCUs.
During the installation, default Reservation templates are installed.The MGC
unit is shipped with a Default IVR Service and Default Entry Queue Service.
For information about restoring these services when upgrading MCU
software, refer to the MGC Administrator’s Guide, Chapter 5.
Installing the
MGC Manager
To install the MGC Manager software:
Starting the MGC
Manager
1. Insert the software CD into the CD drive.
2. On the Start menu, click Run.
The Run dialog box opens.
3. Type D:\SETUP (where D is the name of the CD drive), and then click
Defining an MCU
OK.
The installation wizard starts and the Software License Agreement
window opens.
Connecting
to an MCU
Configuring the
Network Services
4. Click Yes to accept to the terms of the agreement or No to exit the
installation.
If you clicked Yes, the Welcome window opens.
5. Click Next.
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The User Information screen opens.
6. Enter your name and the name of your company in the appropriate
boxes. For a standard installation, enter Polycom in the Serial box.
7. Click Next.
8. Follow the on-screen instructions to complete the installation process.
At the end of the installation procedure, the Setup Complete window
opens.
9. Click Finish.
The MGC Manager software is now installed on your computer.
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Starting the MGC Manager Application
The MGC Manager application is designed to set up and monitor multipoint
video conferences, and to perform system configuration activities for the
MGC+ Multipoint Control Units (MCUs) to which it connects.
Initial IP
Configuration
To start the MGC Manager application:
•
On the Start - Programs menu, select MGC Manager ver 9.0, and then
click MGC Manager ver 9.0.
Installing the
MGC Manager
Starting the MGC
Manager
Defining an MCU
Connecting
to an MCU
The MGC Manager main window opens
Main Menu
Toolbars
Configuring the
Network Services
Status pane
Browser
Monitor pane
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Chapter 3 - MGC+ Software Installation and Configuration
Defining the MCU
To manage and control the MGC+ unit it must be added to the MCUs network
list in the MGC Manager application.
Initial IP
Configuration
The MGC unit has to be installed and its IP address properly
configured before defining its connection parameters in the MGC
Manager application. For details, see Chapter 2, “First Entry MGC+
Control Unit (CU) IP Configuration” on page 2-18.
Installing the
MGC Manager
To define an MCU Connection:
1. In the Browser pane, right-click the MCUs Network icon, and then click
Starting the MGC
Manager
New MCU.
Defining an MCU
The Add MCU dialog box opens.
2. In the Name box, enter the name of the MCU. Specify a name that clearly
identifies the MCU.
Connecting
to an MCU
Configuring the
Network Services
3. In the IP Address box, enter the IP Address of the MCU.
The IP address should be identical to the one configured during the Initial IP
Configuration.
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4. Click OK.
The Add MCU dialog box closes.
A new icon with the specified MCU name appears in the Browser pane
listed below the MCUs Network icon.
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Connecting to an MCU
Once the MCU connection parameters are defined, the MGC Manager can
connected to it. The MGC Manager reports the status of each MCU
connection.
Initial IP
Configuration
To connect the operator workstation to an MCU:
1. In the Browser pane, double-click the MCUs Network icon, or expand the
MCUs Network icon.
Installing the
MGC Manager
A list of MCUs appears below the MCUs Network icon.
2. Double-click the MCU icon.
Starting the MGC
Manager
Alternatively, right click the MCU icon to which you want to connect,
and then click Connect.
Defining an MCU
The Logon dialog box opens.
Connecting
to an MCU
Configuring the
Network Services
3. Enter your Login Name and Password, and then click OK.
Note that each MCU is initially configured with a default operator whose
Login and Password are both POLYCOM. Additional operators can be
defined. For more details, see the MGC Administrator’s Guide,
Chapter 6.
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Configuring the Network Services
The Network Services include the parameters of the networks connected to
Initial IP
Configuration
the MCU. If no Network Services have been configured, depending on your
system configuration, the appropriate Network Service must be configured.
This section describes the configuration of both IP and ISDN networks.
For information about defining T1-CAS, MPI, NFAS ISDN, Leased lines
ISDN and additional ISDN and IP Network Services, or modifying
existing Network Services, refer to the MGC Administrator’s Guide,
Chapter 3.
Installing the
MGC Manager
ISDN Network Service
Starting the MGC
Manager
The Net-2/4/8 card installed in the MCU interfaces between the MGC unit
and the ISDN switch. The ISDN Network Service is used to define the
properties of the switch and the ISDN lines running from the switch to the
ISDN card. Each group of ISDN lines having the same characteristics and
originating from the same ISDN switch, will be assigned to the same ISDN
Network Service.
Defining an MCU
IP Network Service
Connecting
to an MCU
The IP Network Service defines the properties of the IP network connected to
the IP+ cards (installed in the MCU). Several of the network components are
used by both H.323 and SIP endpoints to connect to the conference, and the
same IP+ card is used for H.323 and SIP connections. One IP Network
Service, therefore, can be defined for both H.323 and SIP environments as
well as an H.323-only or a SIP-only Network Service.
Configuring the
Network Services
Defining the Network Services
The first time you connect to the MGC+ unit from the MGC Manager, the
system automatically detects that no Network Service is defined in your
system and automatically displays the Network Configuration Wizard to let
you configure the IP and ISDN Network Services.
If the system detect an ISDN only connection to the MCU, only the ISDN
Configuration dialog box opens. If an IP-only connection is detected, only the
IP Configuration dialog box opens.
You can always access the Fast Configuration Wizard by right-clicking the MCU
icon.
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To define the Network Service:
1. In the Network Configuration Wizard window, click either IP or ISDN.
The the configuration process can start in any order.
If you have selected IP, the IP Configuration dialog box opens.
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2. Define the following parameters:
To route Meet Me H.323 dial-in participants to their conferences using a IP
Network Service prefix as part of the dialing string, some gatekeepers require the
configuration of an IP Network Service prefix prior to its definition in the
gatekeeper. With Polycom PathNavigator, the IP Network Service prefix
automatically registers with the gatekeeper and does not require prior definition.
Table 3-1: IP Configuration Parameters
Field
Description
IP Service
Name
Enter a name using up to 20 characters, or use the
default name (IP Default Service).
Obtain IP
Address
automatically
(DHCP)
Select this check box to use a DHCP server for
automatic assignment and tracking of IP addresses to
the conference devices.
Do not select this check box if you need to:
•
Establish a static IP address, for example, when
working with a firewall and you need to translate an
internal IP address, that must be static, with an
external one.
•
When dialing in directly to the card, using the card’s
IP address.
All Spans
Configuration
Select this check box to indicate that a LAN span is
connected to the IP+ card in the MCU and to define the
properties of this card.
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Table 3-1: IP Configuration Parameters (Continued)
Field
Description
Cards
Configuration
Click this button to automatically detect the IP address
and Alias (if known) of the IP+ cards installed on the
MCU.
The IP+ card type and its slot number, IP address and
alias are listed. When the Obtain IP Address
automatically (DHCP) check box is selected, the IP
address of the card appears as 0.0.0.0.
To configure a specific IP+ card:
Highlighting and then double clicking on any card.
Enter or change the IP address, and add the card’s
Alias if required and click OK.
Subnet Mask
Enter the subnet mask of the MCU’s IP+ card. If the
DHCP is used, the subnet mask is automatically
retrieved from the DHCP server and cannot be
modified. For more details, see the MGC Administrators
Guide, Chapter 3, “Defining an IP Network Service”.
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Table 3-1: IP Configuration Parameters (Continued)
Field
Description
Default Router
Enter the IP address of the default router. If a DHCP is
used, the IP address of the default router is
automatically retrieved from the DHCP server and
cannot be modified.
DNS
Select this check box to indicate that a DNS server is
used in the network. Then select:
•
Specify - Select this option to enter the IP address
of the DNS server.
•
Auto - select this option to automatically detect the
primary DNS IP address, provided the DNS Server
is defined in the DHCP and if the DHCP -obtain IP
Address automatically check box was selected.
DNS Server IP
Address
If Specify was selected, enter the IP address of the
primary DNS server to be used.
Local Domain
Name
Enter the domain name where the MCU is installed.
The name of the domain includes the host part of URL
or URI (the part of the host’s address that appears after
the at sign (@), or in a URL the part following the www.
prefix), for example, polycom.com.
This field is used both for SIP proxy registration
purposes and DNS resolution and therefore it is
required if you are using DNS servers in this service.
H.323
Select this option to allow H.323 participants to connect
to the MCU using this service.
Gatekeeper
If a gatekeeper is used, select the Gatekeeper check
box to define its properties.
Gatekeeper IP
Address or
Name
Enter either the gatekeeper’s host name (if the DNS
server is used), or IP address.
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Table 3-1: IP Configuration Parameters (Continued)
Field
Description
Prefix
Enter a number to be used by H.323 participants to dial
to the MCU as part of the dial-in string.
Enter 789 to use the default Entry Queues and Meeting
Rooms shipped with the MGC+ unit without modifying
their properties.
When PathNavigator is used, this prefix automatically
registers with the gatekeeper. When another
gatekeeper is used, this prefix must also be defined in
the gatekeeper.
SIP
Select this check box to indicate that SIP participants
can connect to the MCU using this service. Then select:
•
•
Specify - to manually define the SIP server.
Auto - to automatically detect the SIP server’s IP
address if a DHCP or if a DNS Server is defined.
SIP Server IP
Address or
Name
If SIP-Specify is selected, and a DHCP is not used,
enter either the IP address of the preferred SIP server
or its host name (if a DNS server is used).
Domain Name
or IP Address
Conferences and Entry Queues can be registered in the
proxy in the format user@host. for example,
[email protected], where EQ1is the user part and
polycom.com is the host part.
When dialing to a conference or Entry Queue, the SIP
server expects to receive the host either as domain
name or as an IP address.
The domain name is used for identifying the SIP server
in the appropriate domain according to the host part in
the dialed string. For example, when the call to
[email protected] reaches the outbound proxy, this
proxy looks for the SIP server in the polycom.com
domain to which it will forward the call.
When this call arrives at the SIP server in polycom.com,
the server looks for the registered user (EQ1) and
forwards the call to this Entry Queue or conference.
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3. Click OK.
If your system supports only IP networks, a confirmation message is
displayed.
4. Click OK.
If you are defining only the IP Network Service, the Network Configuration dialog
box closes and the new IP Network Service appears in the IP Network Services
list.
If you are defining both IP and ISDN Network Services, the Network
Configuration Wizard dialog box is displayed.
To configure an ISDN Network Service:
5. Click the ISDN button.
The ISDN Configuration dialog box opens.
6. In the ISDN Service Name box, enter a name or use the default name
(ISDN Default Service).
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7. Click PRI Configuration to define any ISDN span.
The ISDN Cards configuration window appears.
ISDN (Net) cards present on the MCU are automatically listed together
with their slot number.
a. Select any PRI span by selecting the relevant check box.
b. Click OK when complete.
8. In the Line Type list, select either T1 (usually in the U.S., T1 has 23 B
channels + 1 D channel), or E1 (usually in Europe, E1 has 30 B channels
+ 1 D channel).
9. In the Switch Type list, select the brand and revision level of equipment
installed in the telephone company’s central office.
10. In the Dial-In Numbers Range boxes, enter the phone numbers to be used
for dial-in connections as allocated to the MCU by your service provider.
Enter the first and last numbers in the range of phone numbers.
11. Click OK.
A confirmation message is displayed.
12. Click OK.
For advanced settings, see the MGC Administrator’s Guide, Chapter 3.
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The Network Services definition is complete, and the Network Configuration
dialog box closes. The new Network Services appear in the IP Network
Services and the ISDN Network Services lists.
The following icons are used to indicate the IP Network Service type:
Table 3-2: IP Network Service Icons
Icon
Description
The Network Service supports both SIP and H.323
connections.
The Network Service supports only H.323
connections.
The Network Service supports only SIP connections.
By default, the new Network Services are set as the system default. When
defining additional Network Services for IP or ISDN connections these
defaults can be changed. For more details, see the MGC Administrator’s
Guide, Chapter 3.
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4
About Conferences
Different conference types are available according to their initiation modes:
reservationless conferences and scheduled conferences.
On-Demand (Reservation-less) Conferencing
Reservation-less conferencing enables participants to immediately start and
connect to an On Going Conference from their endpoint, with no advanced
scheduling. The MGC Manager offers two methods for Reservation-less
conferencing:
•
•
Ad Hoc Conferencing
Meeting Rooms
Ad Hoc Conferencing
In Ad Hoc conferencing, participants connect to an Ad Hoc-enabled Entry
Queue. An Entry Queue is a special routing lobby to which one or several
dial-in numbers are assigned. The participants are prompted for the
destination conference Numeric ID. If no conference with a matching
Numeric ID is running, but the participant is authorized to create a
conference, the system creates a new On Going Conference. The new
conference is created according to the conference parameters defined in a
Profile assigned to the Entry Queue. All other participants connect directly
to the newly created conference. With this method, only the conference
Profile is created once and is used repeatedly to create numerous
conferences.
This conferencing method is often used to globally enable all employees in
an organization to start On Going Conferences from their endpoints, without
having to define the conference parameters for each employee and for each
conference.
When authentication with external database application is configured for the
Entry Queue and for the conference, the MCU verifies with the external
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database application whether a conference with a specific Numeric ID may be
started. This is the method used with Windows Messenger and Office
Communicator to initiate multipoint Video or Audio conferences.
For more information about Ad Hoc conferencing, see the MGC Manager
User’s Guide, Volume II, Chapter 3.
Meeting Rooms
Meeting Rooms are conferences created once, with no starting date or time,
no reserved resources and it can be activated as many times as required. The
Meeting Room remains in passive mode until the first participant connects to
it and activates the conference. To start the conference you simply let the
participants know the start date and time, dial-in number and the Numeric ID
of the conference. No prior booking is required. The conference returns to
passive mode once the conference ends and remains in the MCU memory
until the next activation. In this mode, a Meeting Room is usually defined for
each of the employees in your organization. This may require tedious work
when your organization includes many employees, and it also loads the MCU
memory with all the saved Meeting Rooms.
Scheduled Conferences
You can define a conference to start at a certain date and time or to start
immediately. Scheduled conferences run once and are then deleted from the
MCU memory. For scheduled conferences, the MCU reserves resources for
the conference participants, provided the participant endpoints are defined
during the conference definition. You can define conferences without
defining their participants and let participants connect to the conference as
long as there are resources available.
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Chapter 4 - About Conferences
Video Conference Attributes
There are four general types of video conferences:
•
Video Switching - A conference in which all participants use the same
video and audio formats. Whenever a participant starts to speak, the
participant appears on all endpoints in full screen display as the
conference is a voice activated video switching conference.
•
Transcoding (requires Video card) - A conference in which participants
use different video, audio and data formats, while maintaining the
highest video and audio capability each participant can achieve with his
or her codec. Like video switching, the current speaker is displayed on
all endpoints in full screen.
•
Continuous Presence (requires Video card) - A conference in which
several participants can be viewed simultaneously. In this type of
conference, the highest video, audio and data quality for each participant
depends on the participants endpoint capabilities.
In a traditional Continuous Presence conference, each participant uses a
different video port on the Video card. This method enables such features
as full Transcoding per participant, Personal Layouts (individualized
Continuous Presence layouts per participant) and maintenance of overall
video and audio quality for the conference—even when participants with
lower capabilities connect. However, this method limits the number of
Continuous Presence participants to the number of ports on the Video
card, which is six.
•
Conference On Port (requires Video card) - A conferencing method
suitable for large Continuous Presence conferences or when several
Continuous Presence conferences are running on the MCU.
In Conference On Port, all conference participants use a single video
port. This method allows for more than six participants to join a
Continuous Presence conference and allows for up to six Continuous
Presence conferences to be run on the MCU.
In a Conference on Port conference, a video layout can be selected for
the conference, but all the participants, including the speaker, view the
same layout and the same participants. The Personal layout selection is
not available in Conference on Port and the video quality is determined
by the highest common video parameters and by the video line rate.
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Entry Queue
An Entry Queue is a special routing lobby that is used for routing participants
to their target conference. One or several dial-in numbers are assigned to the
Entry Queue, and they are used by callers to all conferences. Once callers are
connected to the Entry Queue, they are routed and connected to the target
conferences if they provide the appropriate conference IDs and passwords
(optional). Both Video and Audio Only conferences can be accessed from an
Entry Queue. For information about defining an Entry Queue, see Chapter 6,
“Defining a New Audio Only Entry Queue” on page 6-1 or see Chapter 7,
“Defining a New Video Entry Queue” on page 7-1.
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5
Basic Operations
This chapter describes how to start, monitor and manage On Going
Conferences.
Reservation Templates
A Reservation template includes the conference parameters, such as the
conference media (audio, video), video session, line rate, video protocol and
other video parameters, IVR Service and more. The reservation can include
the conference participant parameters.
Default Reservation Templates
There are five default Reservation templates installed with the MGC
Manager:
•
•
•
•
•
Video-Switch: Video Switching at 384 Kbps
SW CP: Software Continuous Presence (IP) at 384 Kbps
Default-Audio: Audio Only with default IVR Service
Default_Video: Continuous Presence Conference at 384 Kbps
Default_COP: Conference On Port at 384 Kbps
In order to run a Default_Video or Default_COP conference, the Video+ card
and MCU Version 5.6 or later must be installed in your system.
Using the default Reservation templates, you can schedule a conference to
start immediately (On Going Conference), or to start automatically at a
predefined date and time (Reservation).
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Starting a Conference
You can start an On Going Conference from one of the default Reservation
templates provided with the system or you can define a new On Going
Conference. For more details about defining new conferences, see MGC
Manager User’s Guide, Chapter 4, “Defining a new Audio Only Conference”
or MGC Manager User’s Guide, Chapter 4, “Defining a New Video
Conference”.
To start an On Going Conference from a default Reservation template:
1. Connect to an MCU. For more details,see “Connecting to an MCU” on
page 3-11.
2. The Default folder in the Reservations Database window opens
automatically when you open the MGC Manager. Otherwise, access this
window by clicking Reservations in AccordDB from the Window
menu.
The Reservations Database window opens.
If the Reservations in Database window did not appear automatically and is not
included in the Window menu options, reopen this window using the login
procedure described in MGC Manager User’s Guide, Volume I, Chapter 3 “MGC
Manager Basics”.
You can move the Reservations in Database window by dragging the
blue title bar. You can also resize the window by clicking an edge and
dragging it.
3. In the Reservations in Database window, expand the Default folder to
display the list of default Reservation templates.
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4. Right-click the icon of the Reservations in Database template and click
Start Immediately. If more than one MCU is connected, select the name
of the MCU to run the conference from the pop-up list.
If the MGC Manager application is connected to several MCUs, select the MCU
name as well as the reservation template.
The conference begins and appears in the list of On Going Conferences.
If no participants were defined in the Reservation template, the
conference starts but contains no participants.
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Viewing the Conference Dial-in Properties
The dial-in numbers and passwords needed to enter a conference, including IP
Network Prefixes and Numeric IDs appear in the MGC Manager Status pane.
To view the list of On Going Conferences and their dial-in numbers:
•
Expand the MCU tree, and then click the On Going Conferences icon.
The list of On Going Conferences with their Numeric IDs and dial-in
numbers are displayed in the Status pane.
In some configurations, the ISDN/PSTN number is truncated by the PBX, and
you must add the appropriate prefix to the dial-in number that is displayed in
the Status pane.
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Connecting to a Conference/Entry Queue
Defined dial-in participants can connect to any conference by dialing the
conference dialing string (ISDN, H.323 or SIP). The MCU identifies their
CLI or IP address (as defined in the participant properties) and routes them to
the appropriate conference. Dial-out participants must be defined in the
conference.
Undefined participants can connect directly to conferences defined as Meet
Me per Conference or Meeting Room by dialing its dial-in string. If required,
the participants enter the conference password before joining the conference.
Undefined participants can also connect to a single-dial Entry Queue to
access conferences. The dialing methods are the same as for the conference.
Once participants connect to the Entry Queue, they are routed to their
conference according to the conference numeric ID or password that they
enter.
In the default templates, just the Audio Only template is defined with Entry
Queue Access. To create a new video conference with Entry Queue Access,
see Chapter 7, “Creating an On Going Video Conference” on page 7-6.
Dialing-in to a Conference/Entry Queue
Undefined dial-in participants can access the conference using the following
methods:
ISDN/PSTN Participants
Audio Only and ISDN Video participants dial the conference/Entry Queue
ISDN dial-in number, as assigned to the conference by the operator or
automatically by the MCU. The dial-in number can be viewed in the MGC
Manager Status pane.
H.323 Participants
When a gatekeeper is present, H.323 participants dial: the [IP Network
Service Prefix] and [conference/Entry Queue Numeric ID or name] for
example, if the Network Service prefix is 925 and the Conference Numeric
ID is 1222, participants will dial 9251222. If participants dial only the
Network Service Prefix, or if the wrong numeric ID is dialed, participants will
be automatically routed to the default Entry Queue if one is defined. For more
information about the IP Network Service Prefix, see Chapter 3.
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For example, if the IP Network Service prefix is 27, the conference Numeric
ID is 1478 and the conference name is ‘MARKETING’, the participant can
dial 271478 or 27MARKETING. IF the Entry Queue name is EQ1 and its
numeric ID is 3000, the participant can dial 273000 or 27EQ1 to access the
MR. IF only 27 is dialed, participants are be routed to the default Entry Queue
(if one is defined).
When no gatekeeper is present, H.323 participants dial the IP address of the
MCU’s IP card, followed by ## and the conference/Entry Queue Numeric ID.
For example, if the IP card address is 172.22.190.162, participants will enter
172.22.190.162##1478 to access the conference, or 172.22.190.162##3000 to
access the Entry Queue.
If no Entry Queue /conference numeric ID or if the wrong numeric ID is
entered, participants are be routed to the default Entry Queue (if one is
defined). If no default entry queue is defined in the system, the call is
disconnected.
SIP participants
When a new conference reservation or Entry Queue is defined the conference
or Entry Queue registers with the SIP proxy.
SIP participants dial the conference/Entry Queue URI using the format:
Conference or Entry Queue name@domain name.
For example, [email protected], or [email protected].
Usually for SIP conferencing, an Ad Hoc Entry Queue is used. In this
scenario, the first participant dials the Entry Queue and creates a new
conference, while the other conference participants dial directly to the
conference using the conference name or Numeric ID.
When dialing from a Microsoft Windows Messenger endpoint that does not
have DTMF capabilities, the first participant (who creates the new conference
in Ad Hoc Conferencing) enters the Entry Queue name followed by the target
conference name and the numeric ID in the format:
EQ Name (Target Conference Name)(Target Conference Numeric ID).
For example, EQ1(sales)(12345). In this example, the Entry Queue name is
EQ1, and a new On Going Conference by the name sales with the Numeric
ID 12345 will be created on the MCU.
You do not need to add the domain name to the conference name, as it is
automatically added by Microsoft Windows Messenger when the request is sent
to the SIP server.
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Monitoring On Going Conferences
You can monitor conferences and perform various operations while
conferences are running.
Monitoring involves viewing the status of On Going Conferences and the
status of their participants.
Three levels of monitoring are available with the MGC Manager:
•
General Monitoring - You can monitor the general status of all the On
Going Conferences and their participants in the MGC Manager main
window.
•
•
Conference Level Monitoring - You can view additional information
regarding the conference using the Conference - Properties option.
Participant Level Monitoring - You can view detailed information on the
participant's status using the Participant - Properties option.
When an operator is available to attend participants, you can view the
status of participants in the Participants Queue window. For more
information about the Participants Queue, see the MGC Manager User’s
Guide, Volume I, Chapter 8.
Operations can be performed at the conference level or at the participant
level. For example, you can terminate a conference before its scheduled
ending or you can extend its duration. You can also disconnect an individual
participant while the conference is in progress, or temporarily mute
transmission to and from a site so that the other participants can hold a private
discussion. You can also connect dial-out participants during the conference
and add a new participant while the conference is in session.
General Monitoring
Monitoring a conference enables you to keep track of its participants and its
progress. When monitoring a conference, you can check whether all its
participants are correctly connected and whether errors and faults have
occurred.
The MGC Manager allows you to monitor several On Going Conferences
simultaneously. The On Going Conference information is easily available and
clearly represented.
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Monitoring a Conference
When you click a conference icon, the conference appears in the Status pane.
However, to get more details regarding the conference and participants
statuses or to monitor several conferences simultaneously, it is advised to
monitor the conferences in the Monitor pane.
Automatic Monitoring of conferences is available. For details, see the MGC
Manager User’s Guide, Volume I, Chapter 5.
You can display the list of On Going Conferences in the Status pane so you
can view their dial-in numbers and Numeric IDs while monitoring the
conferences with their participants in the Monitor pane.
Displaying the conference and participants statuses in the Monitor pane:
1. Expand the MCU tree.
2. Expand the On Going Conferences tree.
3. In the On Going Conferences list, right-click the conference to monitor,
and then click Monitor to view all the conference participants in the
Monitor pane.
Alternatively, on the conference right-click menu, click Monitor Filter
to view only participants of the selected filtering status.
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The Participant Monitoring Filter dialog box opens.
4. Select the appropriate check boxes that indicate the statuses to monitor.
The following statuses may be selected:
Table 5-1: Participant Statuses to be Monitored
Filtering Option
Description
Faulty participant
Participants who have problems connecting to the
conference.
Participants
Requesting
Assistance
Participants who have requested the operator’s
assistance and have yet to be assisted by the
operator.
Asked question
Participants who wanted to ask questions, were
added to the Question-and-Answer Queue and are
now waiting for their turn to ask a question.
Noisy Line
Participants who the MCU detected as having noisy
lines.
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The conference and participant details appear in the Monitor pane.
The Status and Monitor panes take the form of a table. Each row
represents a conference or a participant. Each column represents a
parameter that is being monitored. The Conference Name, Status,
Phone#, Connection Type, Retries Left, Channel# and Bonding fields
also appear in the Status pane.
You can modify the order of columns in the Monitor and Status panes by moving
the column heading(s) to the desired location in the table header.
The data in the Monitor and Status tables can be sorted according to a selected
column. Clicking on a column heading sorts the table data in descending order.
Clicking on the same column heading a second time sorts the data in ascending
order.
Additional information about monitoring participants and conferences is
described in the MGC Manager User’s Guide, Volume I, Chapter 5.
Listing Participants in the Browser and Status Panes
You can view the list of participants currently connected to the conference in
the Browser, Status and Monitor panes.
To view the list of participants in the Browser pane:
1. Expand the On Going Conferences or Reservations tree.
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2. Expand the On Going Conference or Reservation to list its participants.
The participants are listed below the conference or Reservation.
Different icons are used to indicate the participant roles and their
connection status. For details, see the MGC Manager User’s Guide,
Volume I, Chapter 5.
To list the participants in the Status pane:
1. Expand the On Going Conferences or Reservations tree.
2. Double-click the icon of the On Going Conference or Reservation whose
participants you want to list.
The participants are listed in the Status pane.
To list the participants in the Status pane:
1. Expand the On Going Conferences or Reservations tree to display the list
of On Going Conferences or Reservations.
2. Double-click the icon of the On Going Conference or Reservation whose
participants you want to list.
The participants are listed in the Status pane.
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Participant Level Monitoring
In addition to the data that appears in the Status and the Monitor panes, you
can view detailed information about the connection parameters and status of
each of the conference participants. This is especially useful if there is a
problem during the connection of the participant to the conference.
To check the properties of a participant:
•
In the Status pane, the Browser pane or the Monitor pane, double-click
the participant icon. Alternatively, right-click the participant icon, and
then click Properties.
The Participant’s Properties dialog box opens, displaying the following
tabs: Identification, Advanced, Connection Info1, Connection Info2,
Resource Details, Disconnection Cause, H221 (ISDN)/H245 (IP) and
Video Sources. These tabs contain information that is relevant only to the
participant’s status while the conference is running and are mainly used
for monitoring when there are connection problems.
The Participant Properties can be displayed for all connected participants
or disconnected defined participants. Undefined dial-in participants who
disconnect from the conference are removed from the Participants list
and cannot be monitored.
For a description of these tabs, refer to the MGC Manager User’s Guide,
Volume I, Chapter 5.
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Operations Performed During On Going
Conferences
The following operations can be performed during On Going Conferences:
•
•
•
•
•
•
•
Adding a new participant to a conference
Connecting/Disconnecting participants
Muting/Unmuting participants
Locking/Unlocking the conference
Changing the conference duration
Terminating the conference manually
Changing the Video Layout in a Continuous Presence conference
Additional operations performed during On Going Conferences are described
in the MGC Manager User’s Guide, Volume I, Chapter 6.
Adding a Participant to a Conference
Defining Dial-out Participants
You can manually add dial-out participants to the conference.
The participant properties change according to the participant type and
network connection.
The following procedure assumes that the default participant parameters will be
used. Therefore, only the parameters that you must define are described here.
For a detailed description of the all participant parameters, refer to the MGC
Manager User’s Guide, Volume I, Chapter 4.
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To add a new participant to a Conference:
1. List the On Going Conferences.
2. Right-click the icon of the conference to which to add a participant, and
then click New Participant. Alternatively, click the conference icon, and
then click the New Participant button on the Conference Toolbar.
The Properties - Identification dialog box opens.
H.323 (VoIP) Participant
ISDN/Telephone Participant
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SIP Participant
The Identification parameters change according to the selected Interface Type.
3. In the Name box, enter the participant’s name.
4. For video participants using H.221 aggregation, enter the phone numbers
separated by semicolons.
For example, for a 2B participant: 9251921;9251922. If using Bonding
(both numbers are the same), enter the number once. Example: 9251921.
5. In the Connection Type box, select Dial-out if the MCU/operator calls
the participant.
6. In the Interface Type box, select the Network Protocol used to connect
the participant to the conference: ISDN, H.323 or SIP.
7. Define the participant properties as follows:
a. If you are defining an ISDN participant:
In the Participant Phone Numbers box, enter the participant’s
number.
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b. If you are defining an H.323 participant:
In the Participant IP box, enter the IP address of the participant’s
endpoint.
Alternatively, in the Alias Name field, enter the Alias of the
endpoint as registered with the gatekeeper and then select the Alias
Type. Only H323 ID (digits and letters) and E.164 (only digits) are
supported. Use this option if a gatekeeper is defined in the H.323
Network Service.
c. If you are defining a SIP participant:
In the SIP Address box, enter the endpoint address in the format:
[user name]@[domain].
Note that the SIP URI adheres to URI rules: no spaces or special
characters such as commas, quotation marks, inverted tags and so
forth in either the name or the domain part.
8. In the User Defined fields, enter general information about the
participant, if required.
9. If you are defining an Audio Only participant, click the Audio Only
check box. If you are adding a participant to an Audio Only conference,
this option is automatically selected and cannot be cleared.
10. The system is set to automatically save the participant to the local data
base. Clear this check box to cancel the save operation.
11. Click OK to add the participant to the conference.
If you add a participant who has the same name, phone number or IP address of
another participant in a concurrent conference, the Participants Scheduling
Conflicts window opens. For details, see the MGC Manager User’s Guide,
Volume I, Chapter 4.
To add a pre-defined participant to a conference:
1. Expand the MCU icon to display its options.
2. Double-click the On Going Conferences icon, right-click the name of the
desired conference, and then click Properties.
The Conference Properties dialog box opens.
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3. Click the Participants tab to add participants to the conference.
The Properties - Participants dialog box opens.
Select this check
box to designate an
operator- controlled
dial-out conference
connection.
4. In the Pre-Defined Participants list, select the participants to add and
then click the >> button.
5. Alternatively, you can define a new participant by clicking the New
button.
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Making Dial-Out Connections
When the Dial-Out Manually option is selected for the conference, the
operator connects the dial-out participants to the conference. Also when a
participant is disconnected from the conference, you can reconnect the
participant to the conference.
To manually establish a Dial-out connection:
•
In the Monitor pane, Status pane or Browser pane, right-click the
participant icon, and then click Connect Participant.
Alternatively, click the Participant icon, and then click the Connect
button on the Participant Toolbar.
You can connect several participants in one operation using the standard
Windows conventions for multiple selection.
During the connection attempt, the participant status changes to
Connecting in the Connection column and then changes to Connected
once the participant’s connection is established.
The MCU can be configured to automatically reconnect participants who were
accidentally disconnected from the conference. For more details, see the MGC
Administrator’s Guide, chapter 5.
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Disconnecting Participants
When a participant does not need to continue in a conference, you can
disconnecting or delete the participant.
When you disconnect a participant, the resources assigned to the participant
remain allocated and the participant’s parameters remain in the system
memory. This allows you to reconnect the participant if necessary.
Deleting a participant completely removes the participant’s definition from
the conference and releases the resources allocated to the participant.
Therefore, to reconnect a participant who was deleted from the conference,
you have to re-define the parameters as if he/she were a new participant.
To disconnect a participant:
•
In the Monitor pane, Status pane or Browser pane, right-click the
participant icon, and then click Disconnect Participant.
Alternatively, click the Participant icon, and then click the Disconnect
button on the Participant Toolbar.
The participant is disconnected from the conference. The connection
icon changes to disconnected and the indication Disconnected appears in
the Connection column.
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To delete a participant:
1. In the Monitor pane, Status pane or Browser pane, right-click the
participant icon, and then click Delete.
Alternatively, click the Participant icon, and then click the Delete button
on the Participant Toolbar.
A confirmation dialog box appears.
2. Click YES to confirm, or NO to cancel the operation.
Muting a Participant
Occasionally, a conference organizer may want to silence the audio and video
channel of a particular participant from part of an On Going Conference.
The MGC Manager enables you to mute a participant's audio and/or video
signals. A participant whose audio or video signal is muted hears and sees the
other participants. However, the other participants cannot hear or see the
muted participant.
Alternatively, participants' audio and video signals can be muted from their
own codecs, through the endpoint’s application.
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To mute a participant using MGC Manager:
•
In the Monitor or the Status pane, right-click the participant icon, and
then click Mute Audio to mute the audio signal, or click Mute Video to
mute the video signal.
Alternatively, click the Participant icon and then click the Mute Audio
button or Mute Video button on the Participant Toolbar.
The menu changes to UnMute Audio, or UnMute Video (respectively).
The appropriate Audio
or Video
icon appears in the Audio or
Video columns of the Monitor and Status panes.
For information about additional muting options, refer to the MGC
Manager User’s Guide, Volume I, Chapter 6.
Locking and Unlocking a Conference
You can lock or unlock On Going Conferences and thus control access of
undefined dial-in participants to these conferences. The Lock/Unlock option
is dynamic and can be applied any time before or during the conference. This
feature is used to:
•
Limit the number of undefined dial-in participants connecting to the
conference in order to save resources.
•
Prevent other participants from connecting to the conference once all the
required participants have already been connected.
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To Lock or Unlock a conference:
•
Right-click the conference icon, and then click Lock Conference or
Unlock Conference.
Alternatively, click the Conference icon, and then click the Lock button
or Unlock button on the Conference Toolbar.
Changing the Conference Duration
It is often necessary to extend the duration of a conference or terminate a
conference before its scheduled completion time. The conference can be
extended either manually or automatically or terminated. To automatically
extend or terminate a conference, refer to the MGC Manager User’s Guide,
Volume I, Chapter 6.
You can change the conference duration even after the conference has started.
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To change the duration of an On Going Conference:
1. In the Browser, Monitor or Status panes, right-click the conference icon,
and then click Properties.
The Conference Properties dialog box opens.
2. Click the Scheduler tab.
3. Modify the conference Ending Time.
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4. Click OK.
The Conference Properties dialog box closes. The conference’s duration
is changed.
Terminating a Conference Manually
You can manually end the conference before its scheduled end time. Usually,
you will use this option when all the participants disconnected from the
conference, or if the meeting organizer has requested it.
To terminate a conference manually:
1. In the Browser, Monitor or Status panes, right-click the On Going
Conference, and then click Terminate.
Alternatively, click the Conference icon, and then click the Terminate
button on the Conference Toolbar.
A confirmation dialog box opens.
2. Click Yes.
The conference ends. The conference icon is removed from the On
Going Conferences list.
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Changing the Layout in a Continuous Presence Conference
You can select a particular Video Layout (that is a specific arrangement of
video windows on the screens) or Auto Layout during On Going Continuous
Presence conferences.
1. In the Browser pane, expand the On Going Conference list.
2. Right-click the On Going Conference icon, and then click Properties.
The Conference Properties dialog box opens.
3. Click the Video Sources tab.
The Conference Properties - Video Sources dialog box opens.
4. To enable Auto Layout, select the Auto Layout check box. The system
automatically and dynamically applies layouts with the appropriate
number of display windows, according to the number of connected video
participants.
5. To select a particular video layout, clear the Auto Layout check box if it
is selected.
5a. Determine the number of windows to appear on the screen, and click the
arrow next to the numbered Video Layout icon that displays the available
video layouts for the selected number of windows.
5b. Click the desired Video Layout.
6. Click the Apply button to save these changes and modify additional
properties or click OK to confirm and exit the Properties dialog box.
7. For information about Auto Layout, Personal Layout, Presentation
Mode, Lecture Mode and Visual Effects, see the MGC Manager User’s
Guide, Volume I, Chapter 6.
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6
Defining a New Audio Conference
The following entities can be defined for Audio Only conferencing:
•
•
•
Define an Audio Only Entry Queue
Define an On Going Audio Only Conference
Define an Audio Only Meeting Room
Defining a New Audio Only Entry Queue
An Audio Only Entry Queue is used to rout Audio Only participants to
Audio Only conferences, and it is usually defined in Audio Only MCUs.
Video Entry Queues can be used by Audio Only participants in a unified
conferencing environment. To define a Video Entry Queue, see “Defining a
New Video Entry Queue” on page 7-1.
To define a new Audio Only Entry Queue:
1. Expand the MCU icon to display its options.
2. Right-click the Meeting Rooms, Entry queues & SIP Factories icon,
and then click New Entry Queue.
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The Entry Queue Properties dialog box opens.
3. In the Name box, specify a name for the Entry Queue using up to 20
characters.
4. In the Numeric ID box, enter a unique per MCU number (default length
is four digits), or leave this field empty to let the NCU assign one when
the Entry Queue definition is completed.
5. In the Entry Queue Service box, select the Entry Queue Service that will
be used to play voice messages that will guide participants through their
connection process. Leave this field blank to use the default Entry Queue
Service if one is defined.
6. Select the Audio Only check box.
7. To allow VTX 1000 users to connect to the Entry Queue, select the
VTX 1000 check box.
8. Select the IP Only check box to define an IP-Only conference. This
enables the Audio Algorithm selection for the target conference.
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Chapter 6 - Defining a New Audio Conference
9. If you selected the IP Only option, you can select the Entry Queue to be
Encrypted, and you can select the audio algorithm to use by VoIP
participants to connect to the target conference.
For Ad Hoc Entry Queue definition, see the MGC User’s Guide, Volume II,
Chapter 3.
10. Add a dial-in number to the Entry Queue by clicking the plus [+] button.
Dial-in numbers are relevant to ISDN and T1-CAS participants only.
11. Up to 16 dial-in phone numbers may be assigned to the Entry Queue.
—
If no dial-in number is assigned to the Entry Queue, the system
assigns a dial-in number from the dial-in numbers ranges defined in
the ISDN Network Service. The number is assigned only when the
Entry Queue definition is saved by clicking the OK button
—
H.323 and SIP participants dial the Entry Queue directly as
described in see Chapter 5, “Connecting to a Conference/Entry
Queue” on page 5-5.
12. Enter the name of the ISDN/T1-CAS Network Service exactly as it is
defined in the Network Services list (the system is case sensitive).
13. Enter the first dial-in number to be assigned to the Entry Queue. This
number must be part of the dial-in numbers range defined for the selected
ISDN/T1-CAS Network Service. For more details regarding the dial-in
numbers range, see the MGC Administrator’s Guide, Chapter 3.
14. If required, enter the second dial-in number to be assigned to the Entry
Queue.
15. Click OK.
The dial-in number is added to the table in the Entry Queue Properties.
16. In the Entry Queue Properties dialog box, click OK to complete the
Entry Queue definition.
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The New Entry Queue is added to the Meeting Rooms, Entry Queues &
SIP Factories list.
To set the Audio Only Entry Queue as the default Entry Queue, see
Chapter 7, “Creating an On Going Video Conference” on page 7-6.
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Chapter 6 - Defining a New Audio Conference
Defining an On Going Audio Conference
The following procedure describes the main parameters required to define an
Audio conference without Encryption. For a detailed description of all
parameters, see the MGC Manager User’s Guide VoicePlus Edition,
Chapter 2.
To define a new On Going Audio Conference:
1. Expand the MCU tree.
2. Right-click the On Going Conferences icon, and then click New
Conference.
The Conference Properties - General dialog box opens.
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The MCU can be set to Audio Look & Feel mode in which all video related
parameters are hidden in all dialog boxes and menus. This is intended for Audio
bridges. The Audio Look & Feel mode is set in the Options menu. For more
details, refer to the MGC Administrator's Guide, Chapter 5.
3. If Audio Look & Feel is not set for the MCU, in the Media box, select
Audio to define an Audio Only conference and hide the video properties.
If Audio Look & Feel is set for the system, the conference is
automatically set to Audio and all the video parameters are hidden.
4. In the Name box, enter the conference name.
5. Change the Conference Duration if required.
6. In the Conf. Entry Password box, enter the conference password (digits
only).
The default minimum number of digits for the conference password is 4, but the
number of digits can be set in the system.cfg file. For additional information refer
to the MGC Administrators Guide, Chapter 5.
7. In the Web/Chairperson Password box, enter the Chairperson password
(if required).
8. In the Numeric ID box, enter the desired conference Numeric ID.
9. In the User Defined Fields boxes, enter the requested information (if
required). The User Defined fields are displayed only if the Show User
Defined Fields in Conference Parameters option is selected in the
Database Manager.
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Chapter 6 - Defining a New Audio Conference
10. Click the Settings tab.
The Properties - Settings dialog box opens.
Parameters in the Conference Properties - Settings dialog box are
grouped in two main panes: General Settings and Media Settings. By
default, only the Basic settings in these panes are displayed when you
first open the dialog box. You can click the Advanced (>>) button to
view and modify the additional settings. In most conference definitions
you do not need to modify the Advanced parameters because the MGC
Manager uses default values, or uses the optimal parameters based on the
endpoint's capabilities.
11. Select the Enable IVR Service check box to assign an IVR Service to
the conference. The IVR Service includes a set of voice messages and
prompts that assist participants to connect to the conference.
12. In the Msg Service Name box, select an IVR service or leave blank to use
the default IVR service. The MGC+50/+100 is shipped with a
pre-configured IVR service.
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13. If you want to set up advanced parameters, click the Advanced button on
either pane. For more information, see the MGC Manager User's Guide
VoicePlus Edition, Chapter 2.
14. Click the Participants tab to add predefined participants to the
conference. For more information, see Chapter 5, “Adding a Participant
to a Conference” on page 5-13.
If you are defining a dial-in conference with only undefined participants, this step
may be skipped.
15. To complete the conference definition procedure, click OK from any of
the Conference Properties tabs. The Properties dialog box closes.
The new conference is added to the On Going Conferences list in the Browser
pane. The conference starts immediately.
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Chapter 6 - Defining a New Audio Conference
Defining a New Audio Only Meeting Room
A Meeting Room is a conference reservation without allocated resources
whose default duration is set to 2 hours. A Meeting Room is created once, and
can be activated as many times as required.
To define a New Meeting Room:
1. Expand the MCU tree to display its options.
2. Right-click the Meeting Rooms, Entry Queues & SIP Factories icon, and
then click New Meeting Room.
The Conference Properties dialog box opens.
3. Define the parameters in the General and Settings tabs as described in
steps 3-15 in “Defining an On Going Audio Conference” on page 6-5.
4. Click the Participants tab.
The Conference Properties - Participants tab is displayed.
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5. Usually Meeting Rooms include undefined participants. However, it is
possible to add defined participants from the Pre-Defined Participants
list, by selecting the participants and then clicking the >> button.
Alternatively, you can define a new participant by clicking the New
button.
6. In the Min Participants box, define the total number of participants for
which the system reserves resources. This number should include the
number of defined participants as well as undefined participants. If you
enter 0, no resources will be reserved for the conference. However,
participants will be able to connect to the conference if there are
available resources.
7. In the Max Participants box, enter the total number of participants who
can connect to the conference at one time, including both the defined and
undefined participants. This option saves resources for other
conferences. When set to Auto, the maximum number of participants is
determined by the maximum number of participants in a conference
supported by the MCU, or by the availability of the MCU resources.
8. Click the Meet Me Per Conf tab.
The Properties - Meet Me Per Conf dialog box opens.
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Chapter 6 - Defining a New Audio Conference
9. Select the Limited Sequences check box, to limit the number of times
that the Meeting Room can be activated. If this check box is cleared, the
Meeting Room can be activated an unlimited number of times.
10. In the Number of Occurrences field, determine the number of times the
Meeting Room can be activated: 1 means that the conference can be
activated once, and then it will be deleted from the system. 2 or more
means that the conference can be activated that number of times, and the
conference remains in sleep mode in between recurrences.
11. In the Meet Me ISDN Service pane, click the Plus (+) button to define
dial-in numbers for this conference. If you do not define a dial-in
number, the system will assign a dial-in number from the range of dial-in
numbers defined in the Network Service.
12. The H.323 Network Service prefix is automatically assigned to the
conference after the Meeting Room is saved on the MCU. It is then
displayed in the first row of the Meet Me H.323 Service table. To add
prefixes for H.323 participants to dial using other H.323 Network
Services, click the Plus (+) button.
13. Click OK.
The Meeting Room is added to the Meeting Rooms, Entry Queues and
SIP Factories list.
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7
Defining a New Video Conference
The following entities can be defined for Video conferencing:
•
•
•
Define a Video Entry Queue
Start an On Going Conference
Set up a Meeting Room
Defining a New Video Entry Queue
You can create several Entry Queues, each with a different set of parameters,
to match the parameters of target conferences. If an Entry Queue is set to
Video Switching, the destination conference audio, video and line rate
settings must be identical to the Entry Queue settings, or the participants will
not be able to move to the target conferences.
In Entry Queues defined as Transcoding or Continuous Presence, the line
rate and video setting are the maximum set for participants’ connections.
However, participants can connect at a lower rate using their endpoint
capabilities. The line rate and the video parameters used for connections to
the Entry Queue are maintained when moving to the target conference.
If you have not already done so, define the Entry Queue Service in the IVR
Services before defining the Entry Queue. For more details, see the MGC
Manager User's Guide, Volume II, Chapter 2.
Entry Queues can be encrypted. For more details, see the MGC Manager
User's Guide, Volume II, Chapter 1.
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To define a new Video Entry Queue:
1. Expand the MCU tree, right-click the Meeting Rooms, Entry Queues and
SIP Factories icon and then click New Entry Queue.
The Entry Queue Properties dialog box opens.
2. In the Name box assign a name to the Entry Queue using up to 20
characters.
3. To manually assign the Numeric ID, enter the required value in the
Numeric ID box. To automatically assign the Numeric ID, complete the
Entry Queue definition and save it to the MGC. The MCU automatically
assigns the Numeric ID provided the MCU is configured to support
automatic assignment of Numeric IDs.
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Chapter 7 - Defining a New Video Conference
4. In the Entry Queue Service box select a predefined Entry Queue Services
that will be used to play voice messages and prompts to participants
waiting in the Entry Queue. Leave this field blank to use a default Entry
Queue Service, if one is defined.
5. In the Target Conferences area:
a. Select the IP Only check box to create an IP Only Entry Queue,
whose target conferences are IP Only conferences and will enable
the connection of IP participants only.
b. To create an encrypted Entry Queue, select the Encryption check
box. For details about Encryption and encrypted Entry Queues, see
the MGC Manager User's Guide, Volume II, Chapter 1.
c. Select Video Switching, Transcoding or Continuous Presence as
the session type. For more information, see Chapter 4, “Video
Conference Attributes” on page 4-3.
•
•
An IP Only Entry Queue set to Continuous Presence mode can only be
defined as Classic and not as Software or Quad Views.
6. Select the Line Rate in which participants can connect to the conference.
In Continuous Presence conferences, participants can connect using a
lower line rate. If this Entry Queue will be used to access Conferences
On Port, define the Line Rate as described in step 17 of “Creating an On
Going Video Conference” on page 7-6.
7. Leave all the video and audio parameters set to Auto to let the system
select the appropriate settings. For a detailed description, see MGC
Manager User’s Guide, Volume II, Chapter 2.
8. Define the dial-in numbers for the Entry Queue. For more details, see
Chapter 6.
9. Click OK.
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The new Entry Queue is added to the Meeting Rooms, Entry Queues &
SIP Factories list.
Setting an Entry Queue as Default
A default Entry Queue can be defined for the MCU, regardless of the dialed
IP card. The new default Entry Queue can be either a video Entry Queue or an
Audio Only Entry Queue. Participants are automatically routed to the default
Entry Queue when dialing one of the following strings:
•
•
Network Service Prefix##Numeric ID when the numeric ID is incorrect
Network Service Prefix##Numeric ID##Password when the numeric ID
is incorrect
•
•
•
Network Service Prefix only
IP address of IP card##Numeric ID when the numeric ID is incorrect
IP address of IP card##Numeric ID##Password when the numeric ID is
incorrect
•
IP address of the IP card only
To set an Entry Queue as default:
•
In the Meeting Rooms and Entry Queues list, right-click the Entry Queue
and select Set as Default.
The default Entry Queue is identified by a bold name.
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Chapter 7 - Defining a New Video Conference
Creating a Target Conference from an Entry
Queue
You can create a new On Going conference or Reservation with the same
parameters as the Entry Queue. This is especially useful for Video Switching
conferences, since their parameters must be the same as those of the Entry
Queue. The Entry Queue Access and Meet Me Per Conference options are
automatically selected for this conference.
To create a target conference from an Entry Queue:
1. Right-click the Entry Queues icon, and then click Create Reservation
from Entry Queue.
The Conference Properties - General dialog box opens. The parameters
in the General and Settings tabs are automatically set to be compatible
with this Entry Queue.
2. If required, modify parameters, making sure not to change the line rate or
video settings. If these settings change, the Entry Queue and conference
will not be compatible.
3. Click the Scheduler tab to define the conference start date and time. The
current date and time are shown in the Scheduler dialog box. Do not
change them if you want to start an On Going Conference.
4. Define the conference start date and time.
5. Click OK.
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Creating an On Going Video Conference
The following procedure describes the main parameters required to set up a
Video Conference. For a detailed description of all parameters, see the MGC
Manager User’s Guide, Volume I, Chapter 4.
To create an On Going Conference:
1. Expand the MCU tree, right-click the On Going Conferences icon and
then click New Conference.
The Conference Properties - General dialog box opens.
2. In the Name box, enter the conference name.
3. In the Numeric ID box, enter the desired conference Numeric ID.
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4. In the User Defined Fields boxes, enter the requested information (if
required).
5. Change the Conference’s Duration if required.
6. In the Supported Network box, select the appropriate network types that
will be used to connect participants to the conference. Select IP to allow
only IP participants to the conference.
7. In the Video Session area, select Video Switching, Transcoding or
Continuous Presence. For more information about these types of
conferences, see “Video Conference Types” on page 4-3.
8. When selecting Continuous Presence, you can select Classic or Quad
Views for the different layout options. If IP only is selected, the Software
option is enabled in the Video Session - Continuous Presence box.
—
—
—
Continuous Presence - Classic offers 20 different video layouts,
suitable for conferences of up to ten participants.
Continuous Presence - Quad Views offers 8 different video layouts,
including layouts that are suitable for very large conferences.
Continuous Presence - Software allows Continuous Presence
conferences to be set up with two types of Video Layout formats:
2x1 and 2x2.
9. To have participants access the conference through an Entry Queue,
select the Entry Queue Access check box. If selected, the participant
must dial the Entry Queue dial-in number and enter the correct
conference Numeric ID in order to be transferred to this conference.
10. To allow undefined participants (who were not defined prior to the
conference start) to connect directly to the conference without going
through an Entry Queue, select the Meet Me Per Conference check box.
You can define the conference to be both Entry Queue Access and Meet Me Per
Conference. In these conferences, a participant can connect to the conference
directly, by means of the Meet Me Per Conference dial-in number, or through the
Entry Queue, by means of the conference Numeric ID.
11. Optional. If an IVR service in which the conference password prompt
enabled is assigned to the conference, enter the conference password
(digits only) in the Conf. Entry Password box.
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12. Optional. In the Web/Chairperson Password box, enter the chairperson
password (if this option is enabled in the IVR Service assigned to the
conference).
13. Click the Settings tab.
The Properties - Settings dialog box opens.
The parameters described here are the Basic parameters. The Advanced
parameters are usually not changed from their default values. For more
information about these Advanced parameters, see the MGC Manager
User’s Guide, Volume I, Chapter 4.
14. Select the Restricted option if all ISDN participants use restricted lines
whose line rate for each channel is 56 Kbps instead of 64 Kbps.
15. In the Line Rate field, specify the transfer rate in Kbps:
In a Video Switching conference, you must select the highest transfer rate
common to all participants.
In a Transcoding or Continuous Presence conference, select the desired
maximum Line Rate for the conference. The system will attempt to
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Chapter 7 - Defining a New Video Conference
connect participants to the conference at this line rate or lower, according
to their individual capabilities.
In a Conference On Port (COP), select the estimated highest transfer rate
common to all participants. In this mode, all conference participants
must use the same video parameters.
In order to maintain a minimum video quality for a Conference On Port,
there is a minimum threshold line rate that participants must support in
order to connect with video. The minimum line rates necessary to
connect to a Conference On Port are displayed in Figure 7-1. Participants
attempting to connect at rates below the minimum conference line rate
threshold are connected as Secondary (Audio Only).
Table 7-1: Conference On Port Line Rate Minimum Thresholds
DefinedConference Minimum Participant Line Rate Necessary for
Line Rate (in Kbps)
Video Connection (in Kbps)
128
Participants will connect with video if video
session can be established.
256
384
512
768
1920
128
128
256
384
768
16. In the Msg Service Type field, select IVR or None for a conference
without voice messages. An IVR service allows participants to interact
with the MCU by using DTMF codes and provides functionalities such
as Conference Entry password, Conference Chairperson identification,
Roll Call, Invite and Click&View. For more information about IVR, see
the MGC Manager User's Guide, Volume II, Chapter 2.
17. If you have selected IVR, in the Msg Service Name list, select the name
of the predefined IVR Service for the conference. If left blank, the
default IVR Service is automatically selected if one is defined.
18. If required, select the Conference On Port option if available if
Continuous Presence was selected in the Video Session area of the
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Conference Properties - General tab. For more information about COP,
see “Video Conference Types” on page 4-3.
19. To force all participants to use encryption, select the Encryption check
box. For details about Encryption and encrypted conferences, see the
MGC Manager User's Guide, Volume II, Chapter 1.
20. The Dual Stream mode and the Audio Algorithm are advanced features.
For more information about these options, see the MGC Manager User’s
Guide, Volume II, Chapter 1, “Dual Stream Modes” and the MGC
Manager User’s Guide, Volume I, Chapter 4 “Video Conference
Parameters”.
21. Optional. Click the Participants tab to add predefined participants to the
conference. For more information on adding participants to a conference,
see“To add a pre-defined participant to a conference:” on page 5-16.
22. If you selected Continuous Presence in the Video Session area of the
General tab, click the Video Sources tab.
The Conference Properties - Video Sources tab opens.
23. Select the appropriate Video Layout for the conference. The available
layouts displayed are determined by the type of Continuous Presence
mode selected on the General tab. For more information about setting
Video Layouts, see the MGC Manager User's Guide, Volume I, Chapter
6, “Setting Video Layouts”.
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Alternatively, select the Auto Layout check box to have the system
automatically and dynamically apply layouts with the appropriate
number of display windows according to the number of connected video
participants.
24. In a Continuous Presence conference, you can add visual effects, such as
borders and colors, to the video layouts display on the endpoints. For
more details, see the MGC Manager User’s Guide, Volume I, Chapter 4.
•
The Click&View application available on participants’ endpoints allows
participants to modify their Personal Layouts, and the chairperson to modify
the conference layout, in a Continuous Presence conference. For details
about Click&View, see the MGC Manager User’s Guide, Volume I, Chapter
11.
•
You must assign an IVR service to the conference to enable Click&View.
25. Use the default values for the remaining parameters. These parameters
are detailed in the MGC Manager User’s Guide, Volume I, Chapter 4.
26. Click OK.
The conference starts.
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Defining a New Video Meeting Room
A Meeting Room is a conference reservation without resource allocation,
whose default duration is set to 2 hours.
To define a New Video Meeting Room:
1. Expand the MCU tree.
2. Right-click the Meeting Rooms, Entry Queues & SIP Factories icon, and
then click New Meeting Room.
The Conference Properties dialog box opens.
3. Define the parameters in the General, Settings, Participants and Video
Sources tabs as described in steps 2-26 in “Creating an On Going Video
Conference” on page 7-6.
The Video Meeting Room is added to the Meeting Rooms, Entry Queues
& SIP Factories list.
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8
Management Tools
Various management tools are available to the MGC+50/+100. For details
on other management tools, see the MGC Administrator’s Guide.
Resource Report
The Resource Report displays the number of ports that can be allocated to
participants and the number of ports that are currently assigned to On Going
Conferences, soon-to-begin reservations and Meeting Rooms.
To view the MCU resources:
•
Right-click the MCU icon, and then click Resource Report.
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The Resource Report dialog box opens.
The Resource Report window contains the following columns:
Table 8-1: Resource Report Columns
Column Title
Description
Subject
Type of MCU resource. Includes the Network Resources
that are used by participants to connect to the system,
and Media Resources that are used by the system to run
different types of conferences.
Total
Total number of resources of the same type installed on
the system.
Bad
The number of disabled or faulty resources of each type.
Active
The number of ports currently used to run conferences for
each resource type.
Non Reserved
The number of ports that are not reserved to be used
within the next 5 minutes for each resource type.
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Table 8-1: Resource Report Columns
Column Title
Description
Reserved
For each resource type, the number of active ports plus
the number of ports for conferences that have reserved
resources but disconnected participants, and reserved
conferences to be run in the next 5 minutes.
Resources Report - Network Resources
The Network Resources describes the bandwidth and port availability for
participants connecting over various types of networks. This information
includes network resources only. In order for participants to connect to a
conference, they may also require Audio+, Video+, Data or MUX+ resources,
depending on the type of participant and the type of conference.
In the example shown here, the MCU contains one Network Interface module
connected to a E1 span, totaling 30 channels (1 x 30 channels).
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Resource Report - Network Resources Details
•
•
ISDN Services - ISDN Network Services. This section describes the
available bandwidth, in B channels, for each type of ISDN connection.
Only the installed types of connections are displayed:
—
—
E1 - Number of channels on E1 ISDN interfaces
T1 - Number of channels on T1 ISDN interfaces
H.323 (IP) Services - IP resources per participant type. This section
describes the available ports for each possible type of IP (H.323 and SIP)
participant. The available number of ports in any particular row
represents the total bandwidth and resources available for all types of
participants, so if one type of participant were to use some resources,
the available resources for all other types of participants (rows) would be
less. The Resources Report displays the total number of IP ports
available according to the Conference Type, Line Rate, and Encryption
in the format:
Media_Line Rate_Conference Type. Media may include Voice, Video or
Encrypted Video ports. For example: VOICE_ONLY, designating Audio
Only participant resources; VIDEO-128-SOFT_CP, designating video
participants using a line rate of 128 Kbps in a Software Continuous
Presence conference.
All IP participant types are listed in this manner, listing the available
resources for IP participants in Standard Video and Audio Conferences,
Software Continuous Presence, Encrypted Participants, Encrypted
Participants in Software CP and Encrypted Participants in People Plus
Content.
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Resources Report - Media Resources
Media Resources used by participants from different types of networks are
displayed in the lower section of the Resources Report window. To view the
Media Resources details, use the scroll bar on the right side of the window.
Use the scroll
bar to view the
Media
Resources
Area
Media Resources Area Parameters Description
Each row item appearing in the Media Resources Area is described below.
•
Data - Total number of T.120 resources for data conferencing.
—
T.120 Ports - Total number of ports available for participants using
T.120. These resources are used by ISDN and MPI participants and
can be used across multiple T.120 cards.
•
•
Audio+15 - The Audio+15 card can support 48 or 96 ports, depending
on the audio algorithm used by the endpoint. Audio Only participants
using Audio+ cards do not require MUX+ card resources and each
Audio+ card is not limited in the number of conferences that it can run.
Video+8 - The Video+8 card contains 8 video processors and performs
video processing for participants in Continuous Presence and
Transcoding conferences. Conferences defined as Continuous Presence
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-Quad Mode must run on the Video+8 card. Participants from multiple
Video+8 cards can take part in a single conference.
—
Video Processors - Total number of video processors from all
Video+8 cards installed in the MCU. Each video processor can run a
single Continuous Presence or Transcoding participant.
•
MUX+ - Displayed is the total number of MUX+ ports available
according to the card type, line rate and encryption. A conference can be
run on multiple MUX+ cards. Encrypted participants always require
MUX+ resources and use more resources than a regular participant.
IP Video participants do not require the MUX+ card, as all IP cards have
built-in MUX+ functionality.
Port-Unit Allocation Area
The Port-Unit Allocation Method box determines how all the resources
are allocated. The selection of the mode can be done only when no
conference is running.
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The following modes are available:
—
Circular - The system allocates the next available sequential unit in
the order in which it is numbered on the card according to the unit
numbers. For example, if the last used unit is 2, the next time a
conference is run, the system will allocate units starting with unit 3
(provided that unit 3 is free). This mode should be used when you
suspect that there may be faulty units, allowing the system to
allocate other units for the conferences while the faulty units are
replaced, or reset. However, this mode should not be used when
debugging the system, as the problems will be inconsistent if the
problematic units are not used constantly.
—
Terminal - The system always starts the unit allocation from the first
free unit on the first card. This mode may be problematic when there
is one faulty unit (especially if it is the first or second) that prevents
the system from running conferences. However, this should be the
selected mode when debugging the system.
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Listing the Installed Cards
You can check which functional modules are installed in a particular MCU by
listing them.
To list an MCU’s functional modules:
1. In the Browser pane, expand the MCU tree.
2. Expand the MCU Configuration tree.
3. Expand the Cards tree.
All the MCU slots are listed (16 slots for the MGC+100, 8 slots for the
MGC+50). Empty slots are indicated by a grey card icon. Occupied slots
are indicated by a green card icon. The name of the card occupying the
slot appears next to the slot number.
occupied slot
empty slot
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When the Cards icon in the Browser pane is double-clicked, the Status
pane displays the status of the card.
Occupied slots appear in green while empty slots appear in grey. The slot
number appears next to the slot icon. Table 4-2 describes the Status pane
columns.
Table 8-2: MCU's Cards Status Columns
Field
Description
Slot
Displays the slot icon and number; a grey icon
indicates an empty slot and a green icon indicates
an occupied slot.
Type
Displays the type of card that occupies the slot. The
following card types are available, as listed in Table
4-1:
•
Network (Net-2, Net-4, Net-8, MPI-4, MPI-8),
IP+12, IP+24, IP+48
•
•
•
•
MUX+
Data
Audio+
Video+
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Table 8-2: MCU's Cards Status Columns
Field
Description
Clock
This column is valid only for ISDN and Serial (MPI-8)
Network Interface cards.
On the Net-2/Net-4/Net-8 Network Interface Module,
the Master and the Backup clocks can be set on any
of the spans connected to the module.
This column indicates which Network card/span is
used as the Master Clock and which one is used as
the Backup clock.
Configured Clock
Indicates which ISDN Network card or MPI Span
was configured as the Primary network interface (for
clocking), and which one is used as backup.
Changes take effect and are updated during the next
MCU reset or power up.
Status
Indicates the card status; Normal or Faulty.
Occupied Units
Indicates the units on the card that are currently
used to run conferences. For example, 1, 6 indicates
that two units, unit # 1 and unit # 6 are used to run
conferences.
Faulty Units
Disabled Units
Num Units
Indicates if there are units on the card which are
faulty and the sequential number of the faulty unit.
Indicates the units that were disabled by the
operator.
Indicates the total number of units available for each
module.
For more information about viewing card parameters, see MGC Manager
Administrator’s Guide, Chapter 4.
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The Faults window opens.
The following columns appear in the Faults report:
Table 8-3: Faults Fields
Field
Description
Time
Lists the date and time that the fault occurred.
This column also includes the icon indicating the
fault Level. The Levels and their icons are detailed in
the Level field.
Category
Lists the type of fault. The following categories may
be listed:
•
File - the fault is caused when a problem is
detected in one of the files stored on the MCU's
hard disk.
•
Reservation - indicates that conferences that
were reserved in the system when the system
was shut down were not recovered when the
system restarted.
•
•
Card - indicates problems with a card.
Exception - indicates errors reported by the
computer (PC).
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Table 8-3: Faults Fields
Field
Description
Category (cont.)
•
•
General - indicates general faults.
Assert - indicates internal software errors that
are reported by the software program.
•
Startup - indicates errors that occurred during
system startup.
Level
Indicates the severity of the problem. The following
fault indicators are available:
•
Major Error
•
•
Minor Error
MCU Startup indicator
•
System Message
The icon of the fault Level appears in the Time
column.
Code
Indicates the code of the problem, according to the
fault category. A list of codes per category can be
found in Appendix A of the MGC Administrator’s
Guide.
Description
When applicable, displays a more detailed
explanation of the cause of the problem.
2. You may save the Faults report to a text file. To do so, click the Save to
file button.
The Save As dialog box opens.
3. Select a destination folder and enter the file name, and then click Save.
You are returned to the Faults window.
4. To exit the Faults window without saving the data to file, click the
Cancel button.
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Reset MCU
The Reset MCU function is used to reset the MCU when there are substantial
changes to the MCU hardware, or when there are problems with the MCU. If
a reset is performed while running On Going Conferences, at the end of the
MCU Startup, these conferences are automatically restored with all the
participants in “Standby” state, and will be reconnected to the conference.
When the MCU is started, only the list of near future reservations is loaded to
the MCU memory, while the information of all other reservations are kept on
the MCU’s hard disks, resulting in faster loading time.
To reset the MCU:
•
Right-click the MCU icon, and then click Reset MCU.
When the MCU is restarts, the MCU icon changes accordingly.
Obtaining Additional Information
Information about Polycom products, technologies, and network solutions is
available from the company Web site, at the following URL:
http://www.polycom.com/home/resource_center/
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