User Guide
SoundPoint® IP 600 SIP 1.6.x
October 27, 2005
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Safety and Compliance............................... 21
Service Agreements................................... 23
Governing Law ......................................... 24
Copyright Notice ....................................... 24
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Introduction
Thank you for choosing SoundPoint®
IP 600 SIP, a full-duplex, hands-free
phone running the industry standard Ses-
sion Initiation Protocol (SIP). This unit
provides business telephony features and
functions such as Multiple Call Appear-
ances, Call Hold, Transfer, and Confer-
ence over an IP network. In this User
Guide, you will find everything you need
to quickly use your new phone.
Be sure to verify with your system ad-
ministrator that your network is prepared
for configuring your SoundPoint® IP 600
SIP phone or consult the Administrator
Guide SoundPoint® /SoundStation® IP SIP
for more information. As well, be sure to
read the Parts List, and the Safety Notices
section in this guide before you set up the
SoundPoint® IP 600 SIP phone.
Parts List
The following items are included in your
SoundPoint® IP 600 SIP package. Check
this list before installation to ensure that
you have received each item. If you are
missing any items, please contact your
system administrator.
Polycom SoundPoint® IP 600 SIP
Power Adapter
(specification varies according
to country)
Directories
Services
Conference
Transfer
Redial
Menu
Messages
DoNotDisturb
ABC
DEF
1
2
3
JKL
MNO
GHI
4
5
6
PQRS
TUV
WXYZ
7
8
9
OPER
Hold
0
Handset & Handset Cord
Phone Base
Quick Start Guide
Network Cable
1
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Installing SoundPoint® IP 600 SIP
This section provides basic installation
instructions and information for obtaining
the best performance with the Sound-
Point® IP 600 SIP phone. If you require
additional information or assistance with
your new phone, please contact your sys-
tem administrator.
The SoundPoint® IP 600 SIP User Guide
includes regulatory compliance informa-
tion that your system administrator should
Connecting Network and Power Source
AC Power Option
Connect the supplied Network cable be-
tween the LAN jack on the phone and the
LAN port on the wall or hub/switch device
port. Connect the DC plug on the AC
wall adapter to the DC jack marked on the
phone.
In-Line Power Option
If the phone is connected to a compatible
Ethernet switch that can provide in-line
power, the phone will use that power op-
tion. Simply plug the supplied Network
cable between the LAN jack on the phone
and an available Power and Data port on
the In-Line Power switch.
Cisco™ Catalyst™ In-Line
Power Switch
(Optional)
IEEE 802.3af compliant
In-Line Power switch
2
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Connecting the Handset and Optional Headset
1. Connect the short, straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
phone.
(Optional)
2. Connect the headset (optional
accessory) to the headset jack
on the back of the phone.
For information on headsets,
and choose the Support link.
Attaching the Base
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them to-
gether to lock the base to the phone.
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Features
Line Indicators Individual multi-color LEDs display a dynamic call state.
Display Control
Keys
Line/Speed Dial Keys
Use these keys to activate
up to six lines or speed
dials that can be assigned
to your phone.
Use the arrow keys
to scroll through the
displayed information.
Feature Keys
Access important features
using these keys.
Menu
Directories
Services
Conference
Transfer
Redial
Soft Keys
Messages
DoNotDisturb
ABC
DEF
The screen will display
labels for these keys,
to identify their context-
sensitive functions.
1
2
3
JKL
MNO
GHI
Dial Pad
These 12 keys
provide the 10 digits,
alphabetic, and special
characters available in context
sensitive applications.
4
5
6
PQRS
TUV
WXYZ
7
8
9
OPER
Hold
0
Headset
Microphone Mute
Hold
Speakerphone
Volume Adjustment Keys
Use these to adjust the volume of the handset,
headset, speaker, and ringer.
Hookswitch
Indicator
This will alert you to
incoming calls, new
messages, and other
events.
Speaker
For ringer and
hands-free audio
output.
Graphic Display
Shows information
about calls, messages,
soft keys, time, date,
and other relevant
data.
Directories
Services
ABC
DEF
1
2
3
Conference
Transfer
Redial
GHI
JKL
MNO
4
5
6
PQRS
TUV
WXYZ
7
8
9
OPER
Hold
0
Hands-free Microphone
This works best when the phone is placed on a hard, flat surface.
4
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Key Descriptions
Feature Key
Description
Allows for hands-free communication during calls.
Mutes audio transmission locally during calls.
Allows users to place and receive calls through an optionally con-
nected headset.
Line or Speed Dial keys with LED indicators.
Directories
Services
Conference
Transfer
Redial
Access to local directories and call lists.
Access to special services.
Allows setup of a 3-way local conference.
Transfer of current call to third party.
Dials last connected party from the phone.
Hold
Places current active call in Hold state.
Cancels ringing and directs incoming calls to your Voice Mail (if
supported).
DoNotDisturb
Place/receive text and voice messages.
Messages
Menu
Access local and server features.
Select and Delete controls for options and text within local menus.
Scrolling of lists and control of text/number entry on display.
Soft keys to select from various context-sensitive options.
Volume keys to adjusts audio and ringer volume.
Dial Pad
General dialing and alphanumeric entry (incl. special characters).
5
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Using SoundPoint® IP 600 SIP
Using Hands-Free Speakerphone Mode:
1. With the handset on-hook, press any as-
signed line key,
dial tone.
, or NewCall to obtain
2. Dial the desired number.
OR
Dial by SIP URL or IP address† as above.
Using the Headset:
1. With the optional headset connected, press
any assigned line key,
obtain dial tone.
, or NewCall to
2. Dial the desired number.
OR
Dial by SIP URL or IP address† as above.
Users also have the option to dial directly from
the dial pad without first getting dial tone. Sim-
ply enter the number then lift the handset, press
the Dial soft key, or press the
or
keys.
In all cases, the active call will appear on the
display showing call duration and destination.
†Examples: 10.3.0.42
To obtain the IP address of your phone, press
Menu
followed by Status, Platform and
sip: [email protected]
Phone. The IP address is listed together with
other phone information.
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Answering a Call
Using the Handset:
Pick up the handset.
Using Hands-Free Speakerphone Mode:
Incoming calls may be ignored
by pressing the Reject soft key or
Press
, or with the handset on hook press the
line key with the active indicator, or the Answer
soft key.
DoNotDisturb
during ringing. Note
that Do Not Disturb stays active
when the call is dropped and will
remain so until toggled off.
Using the Headset:
Press
to answer the call through an
optionally connected headset.
In all cases, the active call will appear on the
display showing call duration and destination.
Call Hold and Resume
During a call, press
or the Hold soft key. The
call will be placed on hold and this will be indi-
cated on the display. Press the Resume soft key, or
the line key to retrieve the call.
Multiple Calls on Hold
If multiple calls are on hold on a single line
key, use the arrow keys to switch between
the calls then press the Resume soft key to
retrieve the desired call. If more than two
calls are on hold on a single key, an indica-
tion will appear on the display, for example
“2/3” shows that this is the second call out
of three calls.
If calls are on hold on more than one line
key, the details of the calls on any line key
can be viewed by pressing that line key and
holding it down for a few seconds. If a line
key is pressed briefly, the first call on hold
on that line key will be retrieved.
Microphone Mute
Microphone Mute applies to all modes:
handset, headset, and hands-free. You can
still hear all other parties while Mute is
enabled.
During a call, press
. The
key
lights up to indicate that the other party
(parties) cannot hear you.
To turn off Microphone Mute, press
again.
7
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General Key Use
To navigate through menus and to enter data,
these are useful tips:
5. To enter text using the dialpad, press
the number keys one or more times
For example, for ‘A’ press ‘2’ and
for ‘C’ press ‘222’. When in text
entry mode the display title will show
whether keys will generate numbers
(1), upper-case (A) or lower-case (a)
characters and the 1/A/a soft key can
change this.
1. Use
and
to scroll through lists.
and keys
In some lists the
can be used as “Page Up” and “Page
Down”.
2. When menus have submenus, use
and
to move one level down or
one level back up.
Menu
3. The
key can be pressed to
quickly exit from any menu.
Directories
4. The
key can be pressed to
quickly exit from any directory.
Local Conferencing
A conference may be created with two other
parties using the phone’s local conferencing
feature.
Ending the call on the conference
originator’s phone will terminate
the conference.
1. Place a call to the first party.
4. When the second party answers,
press Conference or the Confrnc soft key
again to join all parties in the con-
ference, or press the Split soft key to
put the first call on hold and keep
the second call as the active call.
2. Press
or the Confrnc soft
Conference
key to create a new call (the active
call is placed on hold).
3. Dial the phone number of the sec-
ond party or use the arrow keys to
access speed dial numbers, missed,
placed and received call lists. From
one of these lists press the Dial soft
key.
A conference may be created at any time
between an active call and a call which is
on hold (on the same line) by pressing the
Join soft key.
Splitting a Conference
When a conference has been established,
a Split soft key is available. Pressing this
key will split the conference into two calls
on hold.
Transferring a Call
keys to access speed dial numbers,
missed, placed and received call lists.
From one of these lists press the Dial
soft key. (This step completes a blind
transfer.)
Transfer
1. During a call, press
or
the Trnsfer soft key (the active call is
placed on hold).
2. Press the Blind soft key if a blind
transfer (without consultation) is
required.
Transfer
4. Press
or the Trnsfer soft
3. Dial the number to which you want
to transfer the call or use the arrow
key again after consulting with the
new party to complete a consultative
8
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transfer or press the Split soft key to
put the first call on hold and keep the
second call as the active call.
Transfer may be cancelled during estab-
lishment by pressing the Cancel soft key.
The original call is resumed.
Call Timer
Call duration on an active call is monitored
through a local call timer. This is visible within
the active call window on the display.
Ending a Call
Press the EndCall soft key.
Replace the handset, or press
if in
Hands-free Mode, or
Mode.
if in Headset
OR
Redial
Redial
Press
to dial the last call placed
OR
from your phone.
Directories
Press
and select Call Lists and
To redial another previously dialed num-
Placed Calls to scroll through the list.
ber, press
and press
from the phone’s idle display,
again to place the call.
Call Forwarding
Calls may be Forwarded (Diverted) to
To turn call forwarding off:
another extension as follows:
1. Press the Forward soft key from the
phone’s idle display.
2. (Optional) If multiple lines are in
use, select which line to disable.
3. Press the Disable soft key.
1. Press the Forward soft key from the
phone’s idle display.
2. (Optional) If multiple lines are in
use, select which line to forward.
3. Enter a number or URL to forward
all future calls to.
Idle display returns and the line indicator
now displays the regular icon.
4. Press the Enable soft key to confirm
Call Forwarding.
Idle display returns with a moving arrow
on the line label to confirm Call Forward-
ing enabled.
Volume Adjustment
To conform to regulatory requirements, hand-
set and headset volume will return to a preset
level after each call. Hands-free volume
settings will be maintained across calls.
Press the volume keys to adjust handset,
headset, and hands-free speaker volume
during a call. Pressing these keys in idle
state adjusts the ringer volume.
9
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Do Not Disturb
DoNotDisturb
Press
to prevent the phone from
(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your system administrator
for further details. When Do Not Disturb
is enabled for a particular line, this is
indicated by a flashing “ X ” beside the line
indicator on the display.
ringing on incoming calls. A flashing icon
and text on the display indicates that Do
Not Disturb is on.
Calls received while Do Not Disturb is
enabled are logged in the Missed Calls list.
To turn off Do Not Disturb, press
DoNotDisturb
again.
Time and Date
Time and Date is clearly displayed on the
SoundPoint® IP 600 SIP phone. If the
phone cannot obtain a time and date from
the server, the display will flash. Contact
your system administrator if either time or
date is incorrect. Users have control over
the format of the display and can turn it
off. Select options which are right for you
as follows:
Menu
1. Press
.
2. Select Settings followed by Basic,
Preferences, Time & Date.
3. Select from Clock Date, Clock Time,
Clock Order or Enable / Disable.
4. Scroll through the options via the up
and down arrow keys.
Menu
5. Press Select to confirm and
to return directly to the idle display.
Headset Memory Mode
As an option, the headset can be perma-
nently enabled. This is especially useful
for regular headset users. To do this:
Subsequent calls to or from this phone
using the headset will cause the headset
key to flash. Pressing the line keys or the
Answer soft key to receive a call will now
connect to the user’s headset automati-
cally.
Menu
1. Press
.
2. Select Settings followed by Basic,
Preferences, Headset Memory.
3. Use the up or down arrows and Select Repeat steps 1-3 and select Disable to turn
soft key to enable Headset Memory
Headset Memory Mode off.
Mode.
4. Press
menu.
Menu
to return to the main
Display Contrast
To adjust the contrast on the display to a
comfortable level:
3. Press the Ok or Cancel soft keys to
accept or reject changes.
Menu
4. Press
or the Exit soft key
Menu
1. Press
. Select Settings fol-
to return to the idle display.
lowed by Basic, Contrast.
2. Pressing the Up or Down soft keys
or volume keys will increase or
decrease the display contrast.
10
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Ring Type
Many ring types are available. Users can
select different rings to distinguish be-
tween lines or to have a different ring from
their neighbor’s phone.
3. Using the arrow keys, highlight the
desired ring type. Press the Play soft
key to hear the selected ring type.
4. Press Select to change to the selected
ring type.
To change the incoming ring:
Menu
5. Press
or the Exit soft key to
Menu
1. Press
. Select Settings fol-
return to the idle display.
lowed by Basic, Ring Type.
2. (Optional) If multiple lines are used,
first select which line to change.
See also Distinctive Ringing / Call
Call Lists
A local list of calls missed, received, and
placed is maintained by the phone (up to
For additional choices, press More fol-
lowed by:
100 for each).
4. Info to view information about the
call.
5. Save to store the contact to the
Contact Directory.
Press
followed by Call Lists and
Directories
Missed, Received, or Placed Calls as de-
sired. Call information will be displayed.
From this screen:
6. Clear to delete the call from the list.
Press More and Exit soft keys to return to
the idle display.
1. Choose Edit to amend the dial string
before dialing.
2. Choose Dial to return the call.
3. Choose Exit to return to the previous
menu.
To quickly view respective call lists
from the idle display:
Press
Press
Press
for Placed Calls.
for Received Calls.
for Missed Calls.
Contact Directory
In addition to a directory of missed, placed,
or received calls, the phone can store a local
directory of 500 or more contacts*. Users
can add, delete, edit, dial, search, or instant-
message any contact in this list through just
a few key strokes.
*Limit depends on server configuration.
Contact your system administrator for
full details.
To add or edit a contact:
2. Press More and then Add to enter
another contact into the phone’s da-
tabase or highlight an existing entry
then press Edit.
Directories
1. Press
and select Contact
Directory.
11
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3. Enter first and/or last name from the
keypad. Press the 1/A/a soft key
to select between numeric and up-
per/lower case alphanumeric modes.
Press the Encoding soft key to access
special characters in other languages
if necessary.
4. Enter the Contact number. This is a
required field and it must be unique
(not already in the directory).
5. Speed Dial Index, Ring Type and
Divert Contact may be left blank.
6. Use
and
to switch between
Enabled and Disabled settings for
the last four fields.
7. Press Save to confirm or Cancel to
abandon the changes then press
Directories
or the Exit soft keys to
return to the idle display.
Contacts can be easily added from Call Lists.
See Call Lists for more information.
To search for a particular contact:
1. Press More and then Search from the
Contact Directory menu.
2. Using the dial pad, enter the first few
characters for First or Last names.
3. Press Search to search for contacts.
4. Successful matches can be dialed
from the resulting screen.
Speed Dial
Pre-assigned numbers can be associated with line keys for
rapid automated dialing. Speed Dial entries are consecu-
tively placed next to assigned line keys on the phone.
Example: To assign Jane to a Speed Dial key:
Directories
1. Press
and select Contact
On a default configuration of the phone,
there could be up to five line keys available
for speed dial.
Directory.
2. Press the Add soft key to enter Jane’s
contact details (see previous section)
or highlight Jane’s existing directory
entry and press Edit.
3. Enter Speed Dial Index as “1”. This
assigns Jane to the first available line
key on the display.
4. Press Save to confirm or Cancel to
abandon the change then press Exit to
return to the idle display.
An additional speed dial key for Joe can be
added to the previous example as follows:
5. Repeat steps 1 and 2 for Joe’s con-
tact details.
6. Enter Speed Dial Index as “2”.
7. Press Save to confirm or Cancel to
abandon the change then press Exit
to return to the idle display.
Idle display is now as shown:
Idle display is now as shown:
12
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To dial a number assigned to a Line Key,
simply press the line key directly opposite the
number on the display.
To remove a Speed Dial entry:
3. Delete the Speed Dial Index number
Directories
1. Press
and select Contact
using the
then
keys.
Directory.
2. Scroll to the desired entry and press
4. Press Save and Exit to return to the idle
display.
Edit.
To quickly view a complete list of assigned speed dial
entries, press . Dial directly from a selected number.
Multiple Lines
SoundPoint® IP 600 SIP can support up to six
lines. Lines can be configured for private or
shared lines.
Typically, the top-most line key is reserved for
the principle directory number of the phone.
Depending on how your phone is configured,
the display could resemble one of the displays
shown:
Multiple Keys Per Line
Each line on the phone can be configured to
have more than one line key associated with
it. If this is the case, the display could look
like this:
Incoming calls to this line will be distributed
evenly among the available keys. Similarly,
outgoing calls will be distributed.
13
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Multiple Call Appearances
Each line on the phone can be configured to have
one or more call appearances. More than one
call appearance is useful if there is an active call
and an incoming call arrives on the same line.
In the example shown, extension 9301 is in an
outbound call with 9304. The second diagram
shows an incoming call from John Brown. To
answer this incoming call, put the original call on
Hold or press the
key to access the new call.
Soft key labels will be updated on the display
with these options:
1. Answer the incoming call.
2. Reject the incoming call.
3. Forward the incoming call to another exten-
sion.
Answering the incoming call places the original
call on Hold and refreshes the soft key labels as
indicated (third illustration). If more than two
call appearances are in use, two will appear on
the display and the total number will be indicated
by a counter at the bottom right corner of the
display. For example “2/3” indicates that the
highlighted call is the second one out of a total
of three.
In the example case illustrated, another out-
bound call can be placed on the same first line.
Press Hold during the first call and press NewCall
to obtain dial tone and a new call appearance for
a second call.
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Shared Lines
The phone supports shared lines**. A
shared line is indicated by a different
line icon. In the diagram, the first line is
private and the second line is shared. If
two phones share a line, an incoming call
to that number will cause both phones to
ring. The call can be answered on either
phone but not both.
If a shared line is in use on one of the
phones, it cannot be used on the other
one. The shared line icon changes to a
moving icon and the line LED turns red
when the line is in use remotely.
**Shared lines are an optional feature con-
figured on the server and may not be sup-
ported on your particular system. Contact
your system administrator to find out.
Calls on shared lines can be transferred,
put on hold, or added to a conference.
Voice Mail
Received messages will be indicated by a
flashing Message Waiting Indicator LED
on the front of the phone and optionally a
visual notification on the display.
A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
center.
Individual line indicators reflect voice or
text messages left on that line (useful if
multiple lines are in use).
To listen to voice messages:
Connect to initiate Voice Mail
retrieval from the Message Center,
OR
Messages
1. Press
.
2. Select Message Center*, †
3. (Optional) If multiple lines are in
use, select from which line messages
are to be retrieved.
4. Display indicates number of mes-
sages and their importance. Press
.
Press Clear to turn off the flashing
LED without listening to messages.
5. Follow voice prompts to listen to
messages.
*Voice Mail is an optional feature config-
ured on the server and may not be sup-
ported on your particular system. Contact
your system administrator to find out.
†Screen options may vary with served-
based application. Voice Mail can be ac-
cessed with a single key press. Contact your
system administrator to configure this option.
15
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Distinctive Ringing / Call Treatment
Users can set distinctive incoming ringing tones for
contacts in their local directory. This allows identifica-
tion of a contact by a specific ring tone.
To set a distinctive ring for a local contact:
1. Press Directoriesand select Contact
Directory.
2. Using the arrow keys, scroll through
the directory to choose a contact.
3. Press Edit and scroll down to Ring
Type.
guide for further details.
5. Press the Save soft key or Cancel
to abandon the change then press
to return to the idle dis-
Directories
play.
4. Enter a number corresponding to
Incoming calls from this contact will now
have a distinctive ringing pattern.
one of the ring types available (press
then
to remove an existing
This feature is local to the phone, and may be over-ridden by server
settings. Contact your system administrator for more details.
Multilingual Support (Localization)
Many languages are supported by the phone.
To change language:
3. The display will change to the lan-
guage of your choice.
4. Exit to the idle display by pressing
Menu
1. Press
and select Settings,
Basic, Preferences, Language.
2. Scroll through the list of available
languages and press the Select soft
key when the desired language is
highlighted.
.
Menu
16
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Phone Reboot
Periodically, the phone may require a user
reboot. Reasons for this include accepting a
new configuration or new software.
Menu
There are two ways to reboot the phone:
Messages
DoNotDisturb
ABC
DEF
► Simultaneously press and hold the Mes-
sages, Microphone Mute, and Volume
keys (see illustration) for more than 3
seconds or until a beep is heard.
1
2
3
JKL
MNO
GHI
4
5
6
PQRS
TUV
WXYZ
7
8
9
OPER
0
Menu
► Press
and select Settings,
Advanced, Restart Phone (the user pass-
word is required to access this menu).
The reboot process will begin and is complete
when the idle display is shown.
In the case of problems, it may be possible to restore normal operation of your
phone without rebooting. Contact your system administrator before attempting
to reboot the phone.
Optional Features
Text Messaging
Users can send and receive Text messages
on the phone. SIP Instant (Text) Messag-
ing is supported in real-time. Received
messages will be indicated by a flashing
Message Waiting Indicator LED on the
front of the phone and optionally a visual
notification on the display.
To read text messages:
1. Press
Messages,
OR
Press the InstMsg soft key to read a
message just received.
2. (Optional) If multiple lines are in
use, select from which line messages
are to be retrieved.
and select Instant
3. Messages appear first to last in sent
order.
4. Press the Next or Prev soft keys to
cycle through messages in order.
5. Press the More soft key to access the
Delete, Reply and New options.
Messages
17
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To send a text message:
Messages
1. Press
.
6. Press the Select soft key to choose
from various pre-scripted short mes-
sages,
2. Select Instant Messages.
3. (Optional) If multiple lines are in
use, first select from which line to
send a message.
OR
Press Edit to compose a custom
message. Use dialpad keys to cycle
through the character set. Use keys
1,*,0, and # to select special charac-
ters.
4. Press the New soft key.
5. Enter the desired extension or SIP
URL. Press the 1/A/a soft key to
alternate between numeric and up-
per/lower case alphanumeric modes.
7. Press Send when finished.
Presence / Status / Buddy Lists
The phone combines interactive message
services and status monitoring to comple-
ment a traditional messaging application
such as email.
Each phone can “watch” the status of up
to eight other phones. These other phones
form the “Buddy List”. The status of bud-
dies is displayed and updated in real time.
Each phone can also be “watched” by up
to eight other phones.
Live interaction within a pool of phones is
possible by monitoring the “presence” of
the parties involved.
To add or delete a contact from your buddy list, or block a contact:
4. Press
to switch between Enabled
1. Press Directoriesand select Contact
Directory.
2. Using the arrow keys, scroll through
the directory to choose a contact.
3. Press Edit and scroll down to the
Watch Buddy or Block Buddy fields.
or Disabled status.
5. Press the Save soft key or Cancel
to abandon the change then press
Directories
to return to the idle dis-
play.
The diagrams show a typical Buddy Status screen
display of monitored phones and a My Status
display.
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To view and change Presence settings:
Menu
1. Press
and select Features
3. Choose Buddy Status to monitor
the status of the contacts within
your buddy list. This can also be
accessed by pressing the Buddies soft
key on the idle display.
4. Choose Watcher List to see which
phones are currently monitoring
your status. Press the Block soft key
to block a watcher.
5. Choose Blocked List to see which
phones you have blocked from
monitoring your status. Press the
Unblock soft key to unblock a contact.
and Presence.
2. Choose My Status to change your
own status (online, busy, etc.). This
affects information sent to watch-
ing phones. Presence information
will also be sent to watching phones
when the user goes off-hook or
invokes Do Not Disturb. The My
Status display can also be accessed
by pressing the MyStat soft key from
the idle display.
The software running on the phone is compatible with Windows™ and
MSN Messenger™ for peer-to-peer presence and instant messaging.
19
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Troubleshooting
No Dial-Tone
Verify power is correctly applied to the
SoundPoint® IP 600 SIP phone:
Verify if dial tone is present on any other
audio paths:
•
•
Check that the display is illuminated.
Make sure the LAN cable is inserted
properly at the rear of the phone
(try unplugging and re-inserting the
cable).
If using inline powering, check that
the switch is supplying power to the
phone (contact your System Adminis-
trator).
•
Switch between handset, headset (if
present) or hands-free to see if dial
tone is present on these other paths.
If dial tone exists on one of these,
connect a different handset or head-
set to isolate the problem.
•
•
No Display, Incorrect Display, or Bad Contrast
Verify power is correctly applied to the
SoundPoint® IP 600 SIP phone:
Verify successful outbound or inbound
calling:
•
As “No Dial-Tone” above.
•
Place a call to the phone under in-
vestigation - check that the display
indicates incoming call information.
Lift the handset. Ensure dial tone is
present and place a call to another
extension or number, check that the
display changes in response.
Verify contrast adjustment:
•
•
Follow the instructions in this User
Guide to readjust the contrast to a
darker level.
Reboot the phone to obtain a default
level of contrast (follow the instruc-
tions in this User Guide).
•
No Ringing
Verify incoming ring setting and volume
levels:
Verify successful outbound or inbound
calling:
•
Adjust the ringing level from the front
panel using the volume up/down keys.
Check that ring type selection is not
Silent Ring.
•
•
As “No Display” above.
Check same status of handset,
headset (if connected) and through
the hands-free speakerphone.
•
No Audio on Headset
Verify correct connections:
•
Ensure the headset is plugged into
the jack marked Headset at the rear
of the phone.
•
Ensure that headset is compatible
with the phone.
•
Ensure the headset amplifier (if pres-
ent) is turned on and/or the volume
is correctly adjusted.
20
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No Response from Feature Key Presses
Verify phone is in active state:
Menu
•
•
Press
followed by System
•
Make a call to the phone to check
for inbound call display and ring-
ing as normal. If successful, try to
press feature keys within the call to
access Directory or Buddy Status for
example.
Status and Server Status to confirm
line is actively registered to the
server.
Reboot the phone to attempt re-reg-
istration to the server.
Display shows “Network Link is Down”
Verify LAN cable is properly connected:
Menu
•
•
Press
followed by System
•
Check termination at the switch or
hub (furthest end of the cable from
the phone).
Check that the switch or hub is opera-
tional (flashing link/status lights) or
contact your System Administrator.
Status and Network Status. Scroll
down to verify LAN port is Active.
Reboot the phone to attempt recon-
nection to the network.
•
Safety and Compliance
Part 15 Rules
This device complies with Part 15 of the
FCC Rules. Operation is subject to the fol-
lowing two conditions:
2. This device must accept any
interferences received, including in-
terference that may cause undesired
operation.
1. This device may not cause harmful
interference, and
Class B Digital Device or Peripheral
Note: This equipment has been tested and
found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to
provide reasonable protection against harm-
ful interference in a residential installation.
This equipment generates, uses, and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interfer-
ence to radio communications. However,
there is no guarantee that interference will
not occur in a particular installation. If this
equipment does cause harmful interference
to radio or television reception, which can
be determined by turning the equipment off
and on, the user is encouraged to try to
correct the interference by one or more of
the following measures:
1. Reorient or relocate the receiving
antenna.
2. Increase the separation between the
equipment and receiver.
3. Connect the equipment into an out-
let on a circuit different from that
to which the receiver is connected.
4. Consult the dealer or an experience
radio/TV technician for help.
21
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Modifications
In accordance with Part 15 of the FCC
Rules, the user is cautioned that any chang-
es or modifications not expressly approved
by Polycom, Inc. could void the user’s
authority to operate the equipment.
Installation Instructions
Installation must be performed in accor-
dance with all relevant national wiring
rules.
L’Installation doit être exécutée confor-
mément à tous les règlements nationaux
applicable au filage électrique.
Plugs Acts as Disconnect Device
La prise électrique à laquelle l’appareil
The socket outlet to which this apparatus is
connected must be installed near the equip-
ment and must always be readily accessible.
est branché doit être installée près de
l’équipement et doit toujours être facile-
ment accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies
with Canadian ICES-003.
Cet appareil numérique de la classe [B]
est conforme à la norme NMB-003 du
Canada.
CE and VCCI Mark
This SoundPoint® IP 600 SIP has been
marked with the CE mark. This mark
indicates compliance with EEC directories
89/336/EEC and 73/23/EEC.
A full copy of the Declaration of Confor-
mity can be obtained from Polycom Ltd.,
270 Bath Road, Slough, Berkshire, SL1
4DX, UK.
Polycom Limited Warranty
and Limitation Liability
LIMITED WARRANTY. Polycom war-
rants to the end user (“Customer”) that
this product will be free from defects in
workmanship and materials, under normal
use and service, for one year from the date
of purchase from Polycom or its autho-
rized reseller.
express warranty shall be, at Polycom’s
option and expense, to repair the defec-
tive product or part, deliver to Customer
an equivalent product or part to replace
the defective item, or if neither of the two
foregoing options are reasonably available,
Polycom may, on its sole discretion, re-
fund to Customer the purchase price paid
for the defective product. All products that
Polycom’s sole obligation under this
22
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are replaced will become the property of
Polycom. Replacement products or parts
may be new or reconditioned. Polycom
warrants any replaced or repaired product
that they be insured or sent by a method
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
or part for ninety (90) days from shipment, is received by Polycom. The repaired or
or the remainder of the initial warranty
period, whichever is longer.
replaced item will be shipped to the Cus-
tomer, at Polycom’s expense, not later than
thirty (30) days after Polycom receives the
defective product, and Polycom will retain
risk of loss or damage until the item is
delivered to the Customer.
Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
Exclusions
Polycom will not be liable under this
limited warranty if its testing and exami-
nation disclose that the alleged defect or
malfunction in the product does not exist
or results from:
•
•
•
Unauthorized use of common carrier
communication services accessed
through the product.
Abuse, misuse, negligent acts or omis-
sions of Customer and persons under
Customer’s control; or
Acts of third parties, acts of God, ac-
cident, fire, lightening, power surges or
outages, or other hazards.
•
Failure to follow Polycom’s instal-
lation, operation, or maintenance
instructions.
•
Unauthorized product modification or
alteration.
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY
SHALL BE REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION.
WISE, INCLUDING WARRANTIES,
TERMS, OR CONDITIONS OF MER-
CHANTABILITY, FITNESS FOR A PAR-
TICULAR PURPOSE, SATISFACTORY
QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGE-
MENT, ALL OF WHICH ARE EX-
TO THE FULL EXTENT ALLOWED BY PRESSLY DISCLAIMED. POLYCOM
LAW, THE FOREGOING WARRANTIES NEITHER ASSUMES NOR AUTHORIZ-
AND REMEDIES ARE EXCLUSIVE
AND ARE IN LIEU OF ALL OTHER
WARRANTIES, TERMS, OR CON-
DITIONS, EXPRESS OR IMPLIED,
EITHER IN FACT OR BY OPERATION
OF LAW, STATUTORY OR OTHER-
ES ANY OTHER PERSON TO ASSUME
FOR IT ANY OTHER LIABILITY IN
CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR
USE OF ITS PRODUCTS.
Service Agreements
Please contact your Polycom Authorized
Reseller for information about service
agreements applicable to your product.
23
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Limitations of Liability
LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUEN-
TIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND,
OR FOR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS
OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, INSTALLATION, MAIN-
TENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF
ITS PRODUCTS, EVEN IF POLYCOM
OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POS-
SIBILITY OF SUCH DAMAGES, AND
LIMITS ITS LIABILITY TO REPAIR,
REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT POLY-
COM’S OPTION. THIS DISCLAIMER
OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF
ITS ESSENTIAL PURPOSE.
Disclaimer
Some countries, states, or provinces do
not allow the exclusion or limitation of
implied warranties or the limitation of
incidental or consequential damages for
certain products supplied to consumers,
or the limitation of liability for personal
injury, so the above limitations and exclu-
sions may be limited in their application to
you. When the implied warranties are not
allowed to be excluded in their entirety,
they will be limited to the duration of the
applicable written warranty. This warranty
gives you specific legal rights which may
vary depending on local law.
Governing Law
This Limited Warranty and Limitation of
Liability shall be governed by the laws of
the State of California, U.S.A., and by the
laws of the United States, excluding their
conflicts of laws principles. The United
Nations Convention on Contracts for the
International Sale of Goods is hereby
excluded in its entirety from application to
this Limited Warranty and Limitation of
Liability.
be copied, reproduced, or transmitted in
any form or by any means, or translated
into another language or format, in whole
or part, without written consent from
Polycom, Inc.
Do not remove (or allow anybody else to
remove) any product identification, copy-
right or other notices.
Polycom, the Polycom logo design, and
SoundPoint are trademarks of Polycom,
Inc. in the U.S. and various other coun-
tries.
All rights reserved under International and
Pan-American Copyright Conventions.
No part of the contents of this manual may
Copyright Notice
Portions of the software contained in this
product are Copyright (c) 1998, 1999,
2000 Thai Open Source Software Center
Ltd. and Clark Cooper.
24
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Permission is hereby granted, free of
charge, to any person obtaining a copy of
this software and associated documenta-
tion files (the “Software”), to deal in the
Software without restriction, including
without limitation the rights to use, copy,
modify, merge, publish, distribute, subli-
cense, and/or sell copies of the Software,
and to permit persons to whom the Soft-
ware is furnished to do so, subject to the
following conditions:
IS”, WITHOUT WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED, IN-
CLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABIL-
ITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS
OR COPYRIGHT HOLDERS BE LI-
ABLE FOR ANY CLAIM, DAMAGES
OR OTHER LIABILITY, WHETHER IN
AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT
OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
The above copyright notice and this per-
mission notice shall be included in all cop-
ies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED “AS
25
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Polycom, Inc.
1565 Barber Lane
Milpitas, CA 95035
©2005 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks
are the property of their respective companies.
1725-11619-001 Rev. C
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