User Guide
SoundPoint® IP 500/501 SIP 2.0
August, 2006
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Optional Features ..................................... 18
Presence / Status / Buddy Lists...........................................18
Safety and Compliance............................... 21
Class B Digital Device or Peripheral....................................21
Modifications........................................................................22
Installation Instructions ........................................................22
CE and VCCI Mark ..............................................................22
Polycom Limited Warranty
and Limitation Liability.............................. 22
Exclusions................................................ 23
Service Agreements................................... 23
Limitations of Liability............................... 24
Disclaimer................................................ 24
Governing Law ......................................... 24
Copyright Notice ....................................... 24
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Introduction
Thank you for choosing the SoundPoint®
IP 500/501 SIP, a full-duplex, hands-
free phone. This unit provides business
telephony features and functions such as
Multiple Call Appearances, Call Hold,
Transfer, and Conference over an IP
network. In this User Guide, you will find
everything you need to quickly use your
new phone. Be sure to verify with your
system administrator that your network
is prepared for configuring your Sound-
Point® IP 500/501 SIP phone. As well, be
sure to read the Parts List, and the Safety
Notices section in this guide before you
set up and use the SoundPoint® IP 500/501
SIP phone.
Parts List
The following items are included in your
SoundPoint® IP 500/501 SIP package.
Check this list before installation to ensure
that you have received each item. If you
are missing any items, please contact your
system administrator.
Polycom SoundPoint® IP 500/501 SIP
Power Adapter
(specification varies according
to country)
S
Sel
Del
Directories
Services
CallLists
Conference
Transfer
Redial
Menu
ABC
DEF
Messages
DoNotDisturb
1
1
2
2
3
3
ABC
JKL
DEF
MNO
GHI
4
4
5
5
6
6
GHI
PQRS
JKL
TUV
MNO
WXYZ
For SoundPoint® 301, the power
adapter is not included in the PoE
bundle. See your system administrator if
you require one.
7
7
8
8
9
9
Hold
PQRS
TUV
OPER
WXYZ
0
#
0
*
OPER
Handset & Handset Cord
Phone Base
Quick Start Guide
Network / Power Cable
1
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Installing SoundPoint® IP 500/501 SIP
This section provides basic installation
instructions and information for obtaining
the best performance with the Sound-
Point® IP 500/501 SIP phone. If you re-
quire additional information or assistance
with your new phone, please contact your
system administrator.
The SoundPoint® IP 500/501 SIP User
Guide includes regulatory compliance
information that your system administra-
tor should review can also be found at
Connecting Network and Power Source
AC Power Option
Connect the keyed end of the sup-
plied Network Cable to the LAN
jack on the phone, and connect the
shorter end to the Network (LAN)
port. Connect the DC plug of the
AC wall adapter into the supplied
LAN cable as shown.
LLAANN
PPCC
HHEEAADDSSEETT HHAANNDDSSEETT
Power over Ethernet (PoE) Option
Using an Inline Power Cable (optional acces-
sory from Polycom), the phone can be alter-
nately powered from a Power over Ethernet
(PoE) compliant switch or hub. Inline Power
Cables exist for both IEEE 802.3af and Cisco
pre-standard PoE options. Plug the keyed
end of the Inline Power Cable into the LAN
jack on the phone and the other end to an
available port on the POE switch or hub.
LAN
PC
HEADSET HANDSET
Cisco™Catalyst™ In-Line
Power Switch
Cisco™ In-Line Power
Cable
(Part No. 2200-11014-002 Rev A)
IEEE 802.3af compliant
In-Line Power switch
OR
IEEE 802.3af In-Line
Power Cable
(Part No. 2200-11077-002 Rev A)
2
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Connecting the Handset and Optional Headset
1. Connect the short straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
(Optional)
phone.
2. Connect the headset (optional
accessory) to the headset jack on
the back of the phone.
For information on headsets,
and choose the Support link.
LAN
PC
HEADSET HANDSET
Attaching the Base
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them to-
gether to lock the base to the phone.
3
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Features
Line/Speed Dial Keys
Use these keys to activate up to three lines or speed
dials that can be assigned to your phone.
Display Control
Keys
Speakerphone
Use the arrow keys
to scroll through the
displayed information.
Use the Sel key to select
a field of displayed data
and the Del key to
delete it.
Microphone Mute
Headset
S
Sel
Del
Directories
Services
CallLists
Conference
Transfer
Redial
Feature Keys
Access important features
using these keys.
Menu
ABC
DEF
Messages
DoNotDisturb
Soft Keys
1
1
2
2
3
3
ABC
DEF
The screen will display
labels for these keys,
to identify their context-
sensitive functions.
GHI
JKL
MNO
4
4
5
5
6
6
GHI
JKL
MNO
PQRS
TUV
WXYZ
7
7
8
8
9
9
Hold
PQRS
TUV
WXYZ
OPER
0
#
0
Dial Pad
These 12 keys provide
the 10 digits, the 26 alphabetic
*
Hold
OPER
characters, and special characters available in context
sensitive applications.
Volume Keys
Use these to adjust the volume of the handset,
headset, speaker, and ringer.
Hookswitch
Indicator
This will alert you to
incoming calls, new
messages, and other
events.
Speaker
For ringer and
hands-free audio
output.
Directories
Services
CallLists
Conference
Transfer
Redial
Graphic Display
Shows information
about calls, messages,
soft keys, time, date,
and other relevant
data.
ABC
DEF
1
1
2
2
3
3
ABC
DEF
GHI
JKL
MNO
4
4
5
5
6
6
GHI
JKL
MNO
PQRS
TUV
WXYZ
7
8
8
9
9
7
PQRS
TUV
WXYZ
OPER
0
#
0
*
OPER
Hands-free Microphone
This works best when the phone is placed on a hard, flat surface.
4
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Key Descriptions
Feature Key
Description
Allows for hands-free communication during calls.
Mutes audio transmission locally during calls.
Allows users to place and receive calls through an optionally con-
nected headset.
Line or Speed Dial keys.
Directories
Services
CallLists
Conference
Transfer
Redial
Access to local directories and call lists.
Access to special services (future implementation).
Access to Missed, Placed and Received calls.
Allows setup of a 3-way local conference.
Transfer of current call to third party.
Dials last connected party from the phone.
Places current active call in Hold state.
HHoolldd
Cancels ringing and directs incoming calls to your Voice Mail (if
supported).
DoNotDisturb
Place/receive text and voice messages.
Access local and server features.
Messages
Menu
Del
Del
Sel
Sel
Select and Delete controls for options and text within local menus.
Scrolling of lists and control of text/number entry on display.
Soft keys to select from various context-sensitive options.
S
Sel
Volume keys to adjusts audio and ringer volume.
Dial Pad
General dialing and alphanumeric entry (incl. special characters).
5
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Using SoundPoint® IP 500/501 SIP
Placing a Call
During a call, you can alternate
Using the Handset:
between handset, headset, or
hands-free modes by pressing the
1. To obtain dial tone, pick up the handset.
2. Dial the desired number.
or
keys, or picking up
the handset.
Using Hands-Free Speakerphone Mode:
1. With the handset on-hook, press any as-
signed line key,
dial tone.
, or NewCall to obtain
2. Dial the desired number.
Using the Headset:
1. With the optional headset connected,
See also Headset Memory Mode.
press any assigned line key,
NewCall to obtain dial tone.
2. Dial the desired number.
, or
You also have the option to dial directly from the
dial pad without first getting dial tone. Simply
enter the number then lift the handset, press the
Dial soft key, or press the
or
keys.
In all cases, the active call will appear on the
display showing call duration and destination.
Menu
To obtain the IP address of your phone, press
followed by Status, Platform and Phone.
The IP address is listed together with other phone information.
6
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Answering a Call
Using the Handset:
Pick up the handset.
Using Hands-Free Speakerphone Mode:
Press
press the line key (
or with the handset on hook
) opposite the
incoming call, or the Answer soft key .
Incoming calls may be ignored
by pressing the Reject soft key or
Using the Headset:
DoNotDisturb
during ringing. Note
that Do Not Disturb stays active
when the call is dropped and will
remain so until toggled off.
Pressing
will answer the call through
an optionally connected headset. If head-
set memory mode is enabled, pressing the
line key (
) will do the same.
In all cases, the active call will appear
on the display showing call duration and
destination.
Call Hold and Resume
Hold
During a call, press
or the Hold soft
key. The call will be placed on hold and
this will be indicated on the display. Press
the Resume soft key to retrieve the call.
Multiple Calls on Hold
If multiple calls are on hold on a single line
key, use the arrow keys to switch between
the calls then press the Resume soft key to
retrieve the desired call. If more than two
calls are on hold on a single key, an indica-
tion will appear on the display, for example
“2/3” shows that this is the second call out
of three calls.
If calls are on hold on more than one line
key, the details of the calls on any line key
can be viewed by pressing that line key and
holding it down for a few seconds. If a line
key is pressed briefly, the first call on hold
on that line key will be retrieved.
Microphone Mute
During a call, press
. The LED on the
You can still hear all other parties while
Mute is enabled.
phone lights up and a flashing microphone
on the display indicates that the other party
(parties) cannot hear you.
To turn off Microphone Mute, press
again.
Microphone Mute applies to all modes:
handset, headset, and hands-free.
7
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General Key Use
To navigate through menus and to enter data, these are useful tips:
1. Use
and
to scroll through
and
5. To enter text using the dialpad,
press the number keys one or more
times. For example, for ‘A’ press
‘2’ and for ‘C’ press ‘222’. When
in text entry mode the display title
will show whether keys will gener-
ate numbers (1), upper-case (A) or
lower-case (a) characters and the
1/A/a soft key can change this.
lists. In some lists the
keys can be used as “Page Up” and
“Page Down”.
#
*
2. When menus have submenus, use
and
to move one level down
or one level back up.
3. Press
Menu
to exit from any
menu.
4. Press CDoirnefcetroerniecse to exit from any
directory.
Local Conferencing
You can create a conference with two other parties
using the phone’s local conferencing feature.
1. Place a call to the first party.
4. When the second party answers,
press Conference or the Confrnc soft key
again to join all parties in the con-
ference, or press the Split soft key
to put the first call on hold and keep
the second call as the active call.
2. Press
or the Confrnc soft
Conference
key to obtain a new line (the active
call is placed on hold).
3. Dial the phone number of the sec-
ond party or use the arrow keys to
access speed dial numbers, missed,
placed, and received call lists.
From one of these lists press the
Dial soft key.
A conference may be created at any time
between an active call and a call which is
on hold (on the same line) by pressing the
Join soft key.
Ending the call on the conference originator’s
phone will not end the conference, the other
two parties can continue to talk
Splitting a Conference
When a conference has been established,
a Split soft key is available. Pressing this
key will split the conference into two calls
on hold.
8
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Transferring a Call
the transfer. This can be done as
soon as the ringback sound is heard
or you can wait until the third party
answers and talk to them before
completing the transfer. Press the
Split soft key to put the first call on
hold and keep the second call as the
active call.
Transfer
1. During a call, press
or the
Trnsfer soft key (the active call is
placed on hold).
2. Dial the number to which you want
to transfer the call or use the arrow
keys to access speed dial numbers,
missed, placed, and received call
lists. From one of these lists press
the Dial soft key.
Transfer may be cancelled during estab-
lishment by pressing the Cancel soft key.
The original call is resumed.
3. Press Transfer
or the Trnsfer soft
key again or hang up to complete
A blind transfer (without consultation) can also
be supported by pressing the Blind soft key.
Call Timer
Call progress on an active call is monitored
through a local call timer. This is visible
within the active call window on the display.
Ending a Call
Press the EndCall soft key.
OR
Replace the handset, or press
if in
Hands-free Mode, or
if in Headset
Mode.
Redial
Redial
Press
to dial the last call placed
CDoirnefcetroerniecse
CallLists
Press
or
and select
from your phone.
Call Lists and Placed Calls to scroll
through the list.
To redial another previously dialed num-
ber, press
and press
OR
from the phone’s idle display,
again to place the call.
9
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Call Forwarding
Calls may be forwarded to another exten-
sion as follows:
To turn call forwarding off:
1. Press the Forward soft key from
1. Press the Forward soft key from
the phone’s idle display or press
the phone’s idle display or press
Menu
and select Features and
Menu
and select Features and
Forward... at any time.
Forward... at any time.
2. (Optional) If multiple lines are in
use, Select which line to disable.
3. Press the Disable soft key.
2. (Optional) If multiple lines are in
use, select which line to forward.
3. Enter a number or URL to forward
all future calls to.
4. Press the Enable soft key to confirm
Call Forwarding.
Idle display returns and the line indicator
now displays the regular icon.
Call Forwarding is not available on
shared lines.
Idle display returns with a moving arrow
on the line label to confirm Call Forward-
ing enabled.
Volume Adjustment
Press the volume keys to adjust receiver
volume during a call. Pressing these keys in
idle state adjusts the ringer volume.
To conform to regulatory requirements,
handset and headset volume will return
to a preset level after each call. Hands-
free volume settings will be maintained
across calls.
Do Not Disturb
DoNotDisturb
Press
to prevent the phone from
(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your system administrator
for further details. When Do Not Disturb
is enabled for a particular line, this is
indicated by a flashing “ X ” beside the line
indicator on the display.
ringing on incoming calls. A flashing icon
and text on the display indicates that Do
Not Disturb is on.
Calls received while Do Not Disturb is
enabled are logged in the Missed Call list.
To turn off Do Not Disturb, press
DoNotDisturb
again.
10
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Time and Date
Time and Date is clearly displayed on the
SoundPoint® IP 500/501 SIP phone. If the
phone cannot obtain a time and date from
the server, the display will flash. Contact
your system administrator if either time or
date is incorrect.
Menu
1. Press
.
2. Select Settings followed by Basic,
Preferences, Time & Date.
3. Select from Clock Date, Clock
Time, Clock Order or Enable/Dis-
able.
4. Scroll through the options via the
up and down arrow keys.
You have control over the format of the
display and can turn it off. Select options
which are right for you as follows:
Menu
5. Press Select to confirm and
to return directly to the idle display.
Headset Memory Mode
As an option, the headset can be perma-
nently enabled. This is especially useful
for regular headset users. To do this:
Subsequent calls to or from this phone
using the headset will activate a flashing
headset icon on the display. Pressing the
line keys or Answer soft key to receive a
call will now connect to the user’s headset
automatically.
1. Press
Menu
.
2. Select Settings followed by Basic,
Preferences, Headset Memory.
3. Use the up or down arrows and
Select soft key to enable Headset
Repeat steps 1-3 and select Disable to turn
Headset Memory Mode off.
Memory Mode.
Menu
4. Press
to return to the
main menu.
Display Contrast
To adjust the contrast on the display to a
comfortable level:
3. Press the Ok or Cancel soft keys to
accept or cancel changes.
Menu
4. Press
or the Exit soft key
Menu
1. Press
. Select Settings,
to return to the idle display.
Basic, followed by Contrast.
2. Press the Up or Down soft keys
(or volume keys) to increase or
decrease the display contrast.
Ring Type
Many ring types are available. You can se-
lect different rings to distinguish between
lines or to have a different ring from your
neighbor’s phone.
To change the incoming ring to a desired
sound:
Menu
1. Press
. Select Settings
followed by Basic, Ring Type.
2. (Optional) If multiple lines are
11
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used, first select which line to
change.
3. Using the arrow keys, highlight the
desired ring type. Press the Play
soft key to hear the selected ring
type.
See also Distinctive Ringing / Call
Treatment.
If “Silent Ring” is selected, incoming
calls can only be answered by pressing
the Answer soft key.
4. Press Select to change to the se-
lected ring type.
5. Press
or the Exit soft key
Menu
to return to the idle display.
Call Lists
A local list of calls missed, received, and
placed is maintained by the phone (up to
100 for each).
For additional choices, press More fol-
lowed by:
4. Info to view information about the
call.
5. Save to store the contact to the
Contact Directory.
CDoirnefcetroerniecse
CallLists
Press
or
followed by
Missed, Received, or Placed Calls as de-
sired. Call information will be displayed.
6. Clear to delete the call from list.
Press More and Exit soft keys to return to
the idle display.
From this screen:
1. Choose Edit to amend the dial string
if necessary.
To quickly view respective call
lists from the idle display:
2. Choose Dial to return the call.
3. Choose Exit to return to the previ-
ous menu.
Press
Press
Press
for Placed Calls.
for Received Calls.
for Missed Calls.
Contact Directory
In addition to a directory of missed, placed, or re-
ceived calls, the phone can store a local directory
of 200 or more contacts*. You can add, delete,
edit, dial, or search for any contact in this list
through just a few key strokes.
*Limit depends on Server con-
figuration. Contact your system
administrator for full details.
To add or edit a contact:
3. Enter first and/or last name from
the keypad. Press the 1/A/a soft
key to select between numeric and
upper/lower case alphanumeric
modes. Press the Encoding soft key
to access special characters in other
languages.
CDoirnefcetroerniecse
1. Press
and select Contact
Directory.
2. Press Add to enter another contact
into the phone’s database or high-
light an existing entry then press
Edit.
12
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4. Enter the Contact number. This
is a required field and it must be
unique (not already in the direc-
tory).
7. Press Save to confirm or Cancel to
abandon the changes then press Exit
to return to the idle display.
5. Speed Dial Index, Ring Type and
Divert Contact may be left blank.
Contacts can be easily added from
Call Lists. See Call Lists for more
information.
6. Use
and
to switch between
Enabled and Disabled settings for
the last four fields.
To search for a particular contact:
1. Press More and then Search from the
Contact Directory menu.
2. Using the dial pad, enter the first
few characters for First or Last
names.
3. Press Search to search for contacts.
4. Successful matches can be dialed
from the resulting screen.
Speed Dial
Pre-assigned numbers can be associated with line keys
for rapid automated dialing. Speed Dial entries are
consecutively placed next to assigned line keys on the
phone. When a new entry is added to the Contact Di-
rectory, it is automatically assigned the next available
speed dial index.
To change a Speed Dial assignment:
2. If a speed dial index already exists,
CDoirnefcetroerniecse
1. Press
and select Contact
Del
delete it by using the
keys.
then
Directory. Scroll to the desired entry
and press Edit,
OR press and hold a line key which
already has a speed dial number
assigned to it. That contact in the
directory will automatically be dis-
played,
3. If desired, enter a new speed dial
index.
4. Press Save and Exit to return to the
idle display.
Idle display could now be as shown:
OR press and hold a line key which
is unassigned. A new empty entry in
the directory will automatically be
opened allowing contact information
to be added.
Directories
To quickly view a complete list of
assigned speed dial entries, press
from the idle display. Dial
To dial a number assigned to a line key,
simply press the line key directly opposite
the number on the display.
directly from a selected number.
13
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Multiple Lines
Your SoundPoint® IP 500/501 SIP can support
up to three lines, each associated with its own
line key. Lines can be configured for private or
shared lines.
Directories
Typically, the top-most line key is reserved
for the principal Directory Number (DN) of
the phone. Depending on how your phone is
configured, the display could resemble one of the
screens shown:
Directories
Multiple Keys Per Line
Each line on the phone can be configured to
have more than one line key associated with
it. If this is the case, the display could look
something like this:
Incoming calls to this line will be distrib-
uted evenly among the available keys.
Similarly, outgoing calls will be distributed.
Directories
14
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Multiple Call Appearances
Each line on the phone can be configured
to have one or more call appearances. This
is useful if there is an active call and an
incoming call arrives on the same line. In
the example shown, extension 9301 is in an
outbound call with 9304. The second figure
shows an incoming call from extension
9305. To answer this incoming call, put the
Directories
original call on Hold or press the
key.
Soft key labels are updated on the display to
enable the user to:
1. Answer the incoming call.
2. Reject the incoming call.
3. Forward the incoming call to another
extension.
Directories
Answering the incoming call places the
original on Hold and refreshes the soft key
labels as indicated (last figure).
A user can also place another outbound call
on the same first line. Press Hold during the
first call and press NewCall to obtain dial
tone for a second call.
Directories
Shared Lines
The phone supports shared lines*. A shared
line is indicated by a different line icon. In
the figure, the first line is private and the
second line is shared. If two phones share
a line, an incoming call to that number will
cause both phones to ring. The call can be
answered on either phone but not both.
Directories
If a shared line is in use on one of the
phones, it may be unavailable on the other
one. The shared line icon changes to a mov-
ing icon when the line is in use remotely.
Calls on shared lines can be transferred, put
on hold, or added to a conference.
*Shared lines are an optional feature configured on the server
and may not be supported on your particular system. Contact
your system administrator to find out.
15
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Voice Mail
Received messages will be indicated by a
flashing Message Waiting Indicator LED
on the front of the phone and a visual
notification on the display.
A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
center.
Individual line indicators reflect voice or
text messages left on that line (useful if
multiple lines are in use).
To listen to voice messages:
Press Connect to initiate Voice Mail
retrieval from the Message Center,
OR
Messages
1. Press
.
2. Select Message Center*,†
3. (Optional) If multiple lines are in
use, select from which line mes-
sages are to be retrieved.
4. Display indicates number of
messages and their importance.
.
Press Clear to turn off the flashing
LED without listening to messages.
5. Follow voice prompts to listen to
messages.
*
†
Voice Mail is an optional feature configured
Screen options may vary with server-based
application. Voice Mail can be accessed with a
single key press. Contact your system adminis-
trator to configure this option.
on the server and may not be supported on your
particular system. Contact your system adminis-
trator to find out.
Distinctive Ringing / Call Treatment
You can set distinctive incoming ringing tones
for contacts in their local directory. This al-
lows identification of a contact by a specific
ring tone.
To set a distinctive ring for a local contact:
5. Press the Save soft key or Cancel
to abandon the change then press
1. Press CDoirnefcetroerniecse and select Contact
Directory.
2. Using the arrow keys, scroll
through the directory to choose a
contact.
3. Press Edit and scroll down to Ring
Type.
4. Enter a number corresponding
to return to the idle dis-
CDoirnefcetroerniecse
play.
Incoming calls from this contact will
now have the distinctive ringing pattern
applied.
to one of the ring types available
This feature is local to the phone,
and may be overridden by server
settings. Contact your system
administrator for more details.
Del
(press
then
to remove an
existing value). See Ring Type
in this guide for further details.
16
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Multilingual Support (Localization)
Many languages are supported by the phone.
To change language:
3. The display will change to the
language of your choice.
4. Exit to the idle display by pressing
Menu
1. Press
and select Settings,
Basic, Preferences, Language.
2. Scroll through the list of available
languages and press the Select soft
key when the desired language is
highlighted.
.
Menu
Phone Reboot
Periodically, the phone may require a user
reboot. Reasons for this include accepting a
new configuration or new software.
There are two ways to reboot the phone:
► Simultaneously press and hold the
Messages, Hold, and Volume keys (see
figure) for more than 3 seconds or until
Menu
ABC
DEF
Messages
1
1
2
2
3
3
ABC
JKL
DEF
MNO
DoNotDisturb
GHI
a beep is heard.
4
4
5
5
6
6
GHI
PQRS
JKL
TUV
MNO
WXYZ
Menu
► Press
and select Settings,
7
7
8
8
9
9
Hold
PQRS
TUV
OPER
WXYZ
Advanced, Restart Phone (the user
password is required to access this
menu).
0
#
0
*
OPER
The reboot process will begin and is complete
when the idle display is shown.
In the case of problems, it may be possible to restore normal operation of your phone
without rebooting. Contact your system administrator before attempting to reboot
the phone.
17
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Optional Features
Text Messaging
You can send and receive Text messages
front of the phone and optionally a visual
on their phone. SIP Instant (Text) Messag- notification on the display.
ing is supported in real-time. YReceived
messages will be indicated by a flashing
Message Waiting Indicator LED on the
To read text messages:
3. Messages appear first to last in sent
Messages
1. Press
Messages,
OR
and select Instant
order.
4. Press the Next or Prev soft keys to
cycle through messages in order.
5. Press the More soft key to access
the Delete, Reply and New options.
Press the InstMsg soft key to read a
message just received.
2. (Optional) If multiple lines are in
use, select from which line mes-
sages are to be retrieved.
To send a text message:
6. Press the Select soft key to choose
from various pre-scripted short
messages.
Messages
1. Press
.
2. Select Instant Messages.
3. (Optional) If multiple lines are in
use, first select from which line to
send the message.
4. Press the More soft key then New.
5. Enter the desired extension or SIP
URL. Press the 1/A/a soft key
to alternate between numeric and
upper/lower case alphanumeric
modes.
OR
Press Edit to compose a custom
message. Use dialpad keys to cycle
through the character set. Use
keys 1, *, 0, and # to select special
characters.
7. Press Send when finished.
Presence / Status / Buddy Lists
The phone combines interactive message
services and status monitoring to comple-
ment a traditional messaging application
such as email.
Each phone can “watch” the status of up
to eight other phones. These other phones
form the “Buddy List”. The status of bud-
dies is displayed and updated in real time.
Each phone can also be “watched” by up
to eight other phones.
Live interaction within a pool of phones is
possible by monitoring the “presence” of
the parties involved.
To add or delete a contact from your buddy list, or block a contact:
3. Press Edit and scroll down to the
1. Press CDoirnefcetroerniecse and select Contact
Directory.
2. Using the arrow keys, scroll
through the directory to choose a
contact.
Watch Buddy or Block Buddy fields.
4. Press to switch between Enabled
or Disabled status.
18
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5. Press the Save soft key or Cancel
to abandon the change then press
to return to the idle display.
CDoirnefcetroerniecse
The figures show a typical Buddy Status screen dis-
play of monitored phones and a My Status display.
CDoirnefcetroerniecse
Directories
To view and change Presence settings:
Menu
1. Press
and select Features
and Presence.
2. Choose My Status to change your
own status.
3. Choose Buddy Status to monitor
the status of the contacts within
your buddy list.
4. Choose Privacy List to see which
phones are allowed to “watch”
your phone abd which phones are
blocked from “watching” your
phone.
Your phone can be configured to work with Microsoft® Office Live Communications
Server and communicate with others using Microsoft® Office Communicator and
Windows Messenger. Contact your system administrator to find out.
To add a contact in the buddy list:
1. Press the Buddies soft key on the
If the buddy is added successfully, you
are able to scroll to it on the Buddy Status
screen.
idle display to get to the Buddy
Menu
Status screen or press
and select Features, Presence,
Buddy Status.
2. Press More.
Any contacts added through the buddy list
will appear in as a contact in Microsoft
®
3. Press Add.
4. Enter the number of the buddy, for
Office Communicator and Windows
Messenger.
example, 7778.
5. Press Submit.
19
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Troubleshooting
No Dial-Tone
Verify power is correctly applied to the
Verify if dial tone is present on any other
audio paths:
SoundPoint® IP 500/501 SIP phone:
•
•
Check that the display is illumi-
nated.
Make sure the LAN cable is insert-
ed properly at the rear of the phone
(try unplugging and re-inserting the
cable).
If using inline powering, check
that the switch is supplying power
to the phone (contact your System
Administrator).
•
Switch between handset, headset
(if present) or hands-free to see if
dial tone is present on these other
paths.
If dial tone exists on one of these,
connect a different handset or head-
set to isolate the problem.
•
•
No Display, Incorrect Display or Bad Contrast
Verify power is correctly applied to the
Verify successful outbound or inbound
calling:
SoundPoint® IP 500/501 SIP phone:
•
As “No Dial-Tone” above.
•
Place a call to the phone under in-
vestigation. Check that the display
indicates incoming call informa-
tion.
Lift the handset. Ensure dial tone
is present and place a call to anoth-
er extension or number. Check that
the display changes in response.
Verify contrast adjustment:
•
•
Follow the instructions in this User
Guide to readjust the contrast to a
darker level.
Reboot the phone to obtain a
default level of contrast (follow the
instructions in this User Guide).
•
No Ringing
Verify incoming ring setting and volume
level:
Verify successful outbound or inbound
calling:
•
•
Adjust the ringing level from the
front panel using the volume up/
down keys.
Check same status of handset,
headset (if connected) and through
the hands-free speakerphone.
•
•
As “No Display” above.
Check same status of handset,
headset (if connected) and through
the hands-free speakerphone.
No Audio on Headset
Verify correct connections:
•
Ensure the headset is plugged into
the jack marked Headset at the rear
of the phone.
•
Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted.
20
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No Response from Feature Key Presses
Verify phone is in active state:
•
Make a call to the phone to check
for inbound call display and ring-
ing as normal. If successful, try to
press feature keys within the call to
access Directory or Buddy Status
for example.
Menu
•
•
Press
followed by Status
and Lines to confirm line is actively
registered to the server.
Reboot the phone to attempt re-
registration to the server.
Display shows “Network Link is Down”
Verify LAN cable is properly connected:
•
Check termination at the switch or
hub (furthest end of the cable from
the phone).
Menu
•
Press
followed by Status
and Network. Scroll down to verify
LAN port is Active.
•
Check that the switch or hub is
operational (flashing link/status
lights) or contact your System
Administrator.
•
Reboot the phone to attempt re-
registration with the server.
Safety and Compliance
Part 15 Rules
This device is compliant with Part 15 of
the FCC Rules. Operation is subject to the
following two conditions:
2. This device must accept any inter-
ferences received, including inter-
ference that may cause undesired
operation.
1. This device may not cause harmful
interference, and
Class B Digital Device or Peripheral
Note: This equipment is tested and com-
plies with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to pro-
vide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses, and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interfer-
ence to radio communications. However,
there is no guarantee that interference will
not occur in a particular installation. If
this equipment does cause harmful inter-
ference to radio or television reception,
which can be determined by turning the
equipment off and on, the user is encour-
aged to try to correct the interference by
one or more of the following measures:
1. Reorient or relocate the receiving
antenna.
2. Increase the separation between the
equipment and receiver.
3. Connect the equipment into an out-
let on a circuit different from that
to which the receiver is connected.
4. Consult the dealer or an experience
radio/TV technician for help.
21
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Modifications
In accordance with Part 15 of the FCC
Rules, the user is cautioned that any
changes or modifications not expressly
approved by Polycom, Inc. could void the
user’s authority to operate the equipment.
Installation Instructions
Installation must be performed in ac-
cordance with all relevant national wiring
rules.
L’Installation doit être exécutée confor-
mément à tous les règlements nationaux
applicable au filage électrique.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus
is connected must be installed near the
equipment and must always be readily
accessible.
La prise électrique à laquelle l’appareil
est branché doit être installée près de
l’équipement et doit toujours être facile-
ment accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies
with Canadian ICES-003.
Cet appareil numérique de la classe [B]
est conforme à la norme NMB-003 du
Canada.
CE and VCCI Mark
This SoundPoint® IP 500/501 SIP is
marked with the CE mark. This mark
indicates compliance with EEC directories
89/336/EEC and 73/23/EEC.
A full copy of the Declaration of Confor-
mity can be obtained from Polycom Ltd.,
270 Bath Road, Slough, Berkshire, SL1
4DX, UK.
Polycom Limited Warranty
and Limitation Liability
LIMITED WARRANTY. Polycom war-
expense, to repair the defective product
rants to the end user (“Customer”) that this or part, deliver to Customer an equivalent
product is expected to be free from defects
in workmanship and materials, under
normal use and service, for one year from
the date of purchase from Polycom or its
authorized reseller.
product or part to replace the defective
item, or if neither of the two foregoing
options are reasonably available, Polycom
may, on its sole discretion, refund to
Customer the purchase price paid for
the defective product. All products that
are replaced will become the property of
Polycom. Replacement products or parts
Polycom’s sole obligation under this ex-
press warranty is at Polycom’s option and
22
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may be new or reconditioned.
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired or
replaced item will be shipped to Customer,
at Polycom’s expense, not later than thirty
(30) days after Polycom receives the
defective product, and Polycom will retain
risk of loss or damage until the item is
delivered to Customer.
Polycom is expected to warrant any
replaced or repaired product or part for
ninety (90) days from shipment, or the
remainder of the initial warranty period,
whichever is longer.
Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
that they be insured or sent by a method
Exclusions
Polycom will not be liable under this
limited warranty if its testing and exami-
nation disclose that the alleged defect or
malfunction in the product does not exist
or results from:
•
•
•
Unauthorized use of common carrier
communication services accessed
through the product.
Abuse, misuse, negligent acts or omis-
sions of Customer and persons under
Customer’s control; or
Acts of third parties, acts of God, ac-
cident, fire, lightening, power surges or
outages, or other hazards.
•
Failure to follow Polycom’s installa-
tion, operation, or maintenance instruc-
tions.
•
Unauthorized product modification or
alteration.
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY
INCLUDING WARRANTIES, TERMS,
OR CONDITIONS OF MERCHANT-
ABILITY, FITNESS FOR A PARTICU-
LAR PURPOSE, SATISFACTORY
SHALL BE REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION.
TO THE FULL EXTENT ALLOWED BY
QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGE-
MENT, ALL OF WHICH ARE EX-
PRESSLY DISCLAIMED. POLYCOM
LAW, THE FOREGOING WARRANTIES NEITHER ASSUMES NOR AUTHO-
AND REMEDIES ARE EXCLUSIVE
AND ARE IN LIEU OF ALL OTHER
WARRANTIES, TERMS, OR CONDI-
TIONS, EXPRESS OR IMPLIED, EI-
RIZES ANY OTHER PERSON TO AS-
SUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR
THER IN FACT OR BY OPERATION OF USE OF ITS PRODUCTS.
LAW, STATUTORY OR OTHERWISE,
Service Agreements
Please contact your Polycom Authorized Reseller for information about service agree-
ments applicable to your product.
23
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Limitations of Liability
LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUEN-
TIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND,
OR FOR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS
OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, INSTALLATION, MAIN-
TENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF
ITS PRODUCTS, EVEN IF POLYCOM
OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POS-
SIBILITY OF SUCH DAMAGES, AND
LIMITS ITS LIABILITY TO REPAIR,
REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT POLY-
COM’S OPTION. THIS DISCLAIMER
OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF
ITS ESSENTIAL PURPOSE.
Disclaimer
Some countries, states, or provinces do
not allow the exclusion or limitation of
implied warranties or the limitation of
incidental or consequential damages for
certain products supplied to consumers,
or the limitation of liability for personal
injury, so the above limitations and exclu-
sions may be limited in their application to
you. When the implied warranties are not
allowed to be excluded in their entirety,
they will be limited to the duration of the
applicable written warranty. This warranty
gives you specific legal rights which may
vary depending on local law.
Governing Law
This Limited Warranty and Limitation of
Liability shall be governed by the laws of
the State of California, U.S.A., and by the
laws of the United States, excluding their
conflicts of laws principles. The United
Nations Convention on Contracts for the
International Sale of Goods is hereby
excluded in its entirety from application to
this Limited Warranty and Limitation of
Liability.
be copied, reproduced, or transmitted in
any form or by any means, or translated
into another language or format, in whole
or part, without written consent from
Polycom, Inc.
Do not remove (or allow anybody else to
remove) any product identification, copy-
right or other notices.
Polycom, the Polycom logo design, and
SoundPoint are trademarks of Polycom,
Inc. in the U.S. and various other coun-
tries.
All rights reserved under International and
Pan-American Copyright Conventions.
No part of the contents of this manual may
Copyright Notice
Portions of the software contained in this
product are Copyright (c) 1998, 1999,
2000 Thai Open Source Software Center
Ltd. and Clark Cooper.
24
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Permission is hereby granted, free of
charge, to any person obtaining a copy of
this software and associated documenta-
tion files (the “Software”), to deal in the
Software without restriction, including
without limitation the rights to use, copy,
modify, merge, publish, distribute, subli-
cense, and/or sell copies of the Software,
and to permit persons to whom the Soft-
ware is furnished to do so, subject to the
following conditions:
IS”, WITHOUT WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED, IN-
CLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABIL-
ITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS
OR COPYRIGHT HOLDERS BE LI-
ABLE FOR ANY CLAIM, DAMAGES
OR OTHER LIABILITY, WHETHER IN
AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT
OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
The above copyright notice and this per-
mission notice shall be included in all cop-
ies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED “AS
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Polycom, Inc.
1565 Barber Lane
Milpitas, CA 95035
©2006 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks
are the property of their respective companies.
1725-11529-001 Rev. B
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