Software 4.0.1 | July 2013 | 1725-30965-001 Rev C
USER GUIDE
® SoundS
tation
® IP 5000
Poly
com
Phone
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Contents
Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Phone Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Line and Call Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Configuring Your Phone Using the Polycom Web Configuration
Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
During Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
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Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Sending Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Working with Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Searching Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Selecting Contacts to Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Locking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
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Muting Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Changing the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Customizing the Phone Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Updating the Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Overall Functioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
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User Guide for the Polycom®
SoundStation® IP 5000 Phone
This guide includes overview information that you may find helpful when
you’re just starting to learn about your Polycom® SoundStation® IP 5000
phone or when you have experience, but you need a quick refresher.
Changes to This Guide
This user guide has been updated to include new information and features.
The following sections have been added to this edition:
•
page 8
•
•
•
•
•
•
•
•
The following section has been updated:
•
Before You Use Your Phone
This section describes the phone’s features, the icons that display on the
screen, and how to navigate menus and enter data. It also provides a link to
helpful tips to use when you’re in a conference call.
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Since you can customize your phone in many different ways, and your system
administrator can enable and disable certain features, the user interface that
displays on your phone may differ from the figures that appear in this guide.
Note
Generally, your phone will be deployed with multiple other phones. In this case,
your system administrator will configure the phone parameters beforehand, so that
after you set up your phone, the phone will be registered and ready to use.
Not
If your phone is not part of a large phone deployment, your phone may not be
registered after you set it up. Before you use your phone, you or your system
administrator will have to register it.
For detailed information on how to register your phone after you install it, see
Profiles Support Web page.
Using the Keypad
You use the keypad on the phone to handle calls, adjust the volume, redial
numbers, navigate screens, enter data, and select options.
Access features, settings,
and configuration
information; Exit the
current screen and return
to the idle screen
Select specific context-sensitive
functions that display on the
screen above each soft key
Scroll through menus and fields
(up or down arrow key);
Select menu items (right arrow
key);
Return to the previous menu
(left arrow key);
Enter special characters (when
in uppercase or lowercase
mode)
Enable features (right arrow
key);
View speed dial information (up
arrow key), received calls (left
arrow key), missed calls (down
arrow key), and placed calls
(right arrow key)
Place, answer, or end calls
Redial the last call you placed
Mute the microphone audio
from being heard at the far end
of the call. Toggle the key to
turn the microphone on or off
Select menu items; Enable or
disable menu items
Increase or decrease the sound
of the speaker and ringer
Enter special characters. Press
once (or twice quickly if in
numerical mode) for a dot
Enter numbers, letters, spaces,
and special characters; Select
menu items.
Enter special characters and
spaces. Press three times
quickly (when in uppercase or
lowercase mode) for a blank
space
Enter special characters. Press
once (or twice quickly if in
numerical mode) for @
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Display Screen
The idle screen displays the phone’s directory number and the current date
and time. The icon that displays to the left of the directory number indicates
the line or call status.
If you have messages, missed calls, or have enabled a certain feature, such as
call forwarding or Do Not Disturb, the idle screen displays a notification next
to the directory number. If you have more than one notification, the phone
displays a scrolling notification, as shown next.
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Phone Status Indicators
Phone status is indicated by three bi-color LEDs located above the phone’s
microphones, and by a line and call icon located on the display screen next to
the directory number.
LED Status Indicators
The LEDs illuminate to indicate the following call states:
•
•
•
Solid red—A muted call.
Flashing red—A held call.
Solid green—A dial-tone is available, dialing is in progress, or a call is in
progress.
•
Flashing green—An incoming call.
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Line and Call Icons
The line and call icon changes depending on the line status (for example,
registered line or unregistered line) or call status (for example, dialing in
progress or a call on hold).
Icon
Line or Call State Description
Active call using
Polycom® HD
Voice™
A call is in progress using Polycom HD Voice. The
active call icons merge into one icon on the phone
screen. For example:
technology
Active call not
using Polycom
HD Voice
A call is in progress that doesn’t use
Polycom HD Voice.
Conference
A conference call is in progress.
The phone is dialing a number.
Dialing
Do Not Disturb
The Do Not Disturb feature is enabled on your
phone. Your phone will not ring. All calls will display
in the Missed Calls list.
Forwarding
Hold
A specific forwarding feature (“Always”) has been
enabled on your phone. All incoming calls will be
forwarded to a number you have specified.
A call or conference is on hold.
Message(s)
You have one or more new messages.
The phone can place and receive calls.
Registered line
Registered
shared line
The phone, which shares a directory number with
another phone, can place and receive calls.
Ringing
The phone is ringing.
Unregistered line
The phone is unable to place and receive calls.
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Navigating Menus and Calls
To navigate menus and calls, use the following tips.
After 20 seconds of inactivity, the menu system automatically exits to the idle
screen unless an edit session is in progress.
Note
If you want to...
Then do this...
Enter the main menu
Press
Press
.
.
Exit the main menu and return
to the idle screen
Return to the previous menu
Press
Press
or the Back soft key.
Scroll through lists
or
.
Scroll through lists that display
on more than one page
•
•
Press
Press
to Page Up.
to Page Down.
Select a menu item
Do one of the following:
•
Scroll to the menu item, and then press
or
.
or
•
Press the dial pad key that corresponds to
the item in the numbered menu list.
For example, to select the second menu
item, press
Press the More soft key.
Press or
.
View additional soft keys
Scroll through calls on hold and
an active call
.
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Entering Data and Enabling Items
To enter data and enable fields or menu items, use the following tips.
If you want to...
Then do this...
Enter numbers
Press the dial pad key with the corresponding
number.
Enter text
Press the dial pad keys one or more times.
For example:
•
•
•
To enter ‘A,’ press
To enter ‘B,’ press
To enter ‘C,’ press
once.
two times quickly.
three times quickly.
Enter numbers, uppercase
characters, or lowercase
characters
Press the 1/A/a soft key one or more times to select
numerical, uppercase, or lowercase mode. The
mode you select will display in the title bar. Then,
press the dial pad key (with the number or letter you
want) one or more times quickly.
Enter special characters
•
•
Press
or
one or more times quickly.
To enter other special characters, press
or
one or more times quickly (when in
uppercase or lowercase mode).
•
•
To enter a dot: press
if in numerical mode).
once (or twice quickly
To enter @: Press
once (or twice quickly if
in numerical mode).
Enter an IP address or
URL
Press the dial pad keys one or more times. For
example:
•
•
To enter ‘2,’ press
To enter ‘a,’ press
once.
two times quickly.
•
•
To enter ‘b,’ press
To enter ‘c,’ press
three times quickly.
four times quickly.
Enter text using a different
character set
Press the Encoding soft key one or more times.
When in text entry mode, the character set you
select displays in the title bar.
Enter a blank space
Press
three times quickly (in uppercase or
lowercase mode).
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If you want to...
Then do this...
Delete characters you
Press the << soft key.
entered
Enable or disable fields
Toggle
Press
.
Enable or disable menu
items
.
Configuring Your Phone Using the Polycom Web Configuration Utility
This user guide explains how to update phone settings from your phone, using
your phone’s menu system. If you want, you can update these settings
remotely with the Polycom Web Configuration Utility.
The phone’s Web Configuration Utility enables you to view and configure
phone behavior from a computer using any compatible Web browser. The
utility provides a browser-friendly view of your phone’s current settings.
Using the utility, you can perform many of the same updates from your
computer that you can perform using your phone’s menu system or
configuration files.
You can access the utility using any compatible Web browser installed on a
computer that resides on the same network as your phone. Before you begin,
you’ll need to know the IP address of your phone, and the login password of
the phone user.
For detailed information on accessing, navigating, and using the utility, see the
5000 Support Web page.
Note
To access the Web Configuration Utility for your phone:
1. Launch a compatible Web browser from a computer on the same network
as your phone.
2. In the Address Bar of your Web Browser, enter the IP address of your
phone.
The IP address is comprised of four sets of numbers separated by periods.
For example, if your phone’s IP address is 123.22.3.4, enter 123.22.3.4 in the
address bar.
3. Press the Enter key.
4. From the Web Configuration Utility login screen, select User, and then
enter the User password.
The factory default password for a user is 123.
5. Click Submit.
The Web Configuration Utility Home screen is displayed.
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Calling and Answering
Your phone can handle a maximum of eight calls on hold, or one active call
and seven calls on hold. Only one call can be active at any time.
During a call, the phone displays the name and number of the party you’re
talking with and the duration of the call. During a call, the soft keys update so
you can perform specific tasks. The phone LEDs, as well as the line and call
icon (shown in red, below), indicate call status. For more information on status
When you have more than one call (for example, one active call and one held
call, or two held calls), a counter displays at the top-right of the screen
indicating the total number of calls you have, and which call currently
displays. The most recent call displays first.
The following figure shows that your phone has two calls, and you’re
currently viewing the first (most recent) call.
To scroll through calls, press
and
.
Answering Calls
You can answer a call when your phone is idle, when you have held calls, or if
you’re currently in a call. If you answer a call when you’re already in a call, the
call you were in is automatically held.
If you’re in a call and an incoming call arrives, the Ringing icon displays,
and the call counter updates.
,
To answer a call:
>> Press
or the Answer soft key. (If your phone has a silent ring, press
the Answer soft key to answer the call.)
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To answer a call when you’re in an active call:
>> Scroll to the incoming call, and then press the Answer soft key.
The original call is held, and the new call becomes the active call.
To answer a call when you have only held calls:
>> Press
or the Answer soft key.
If you have a shared line and answer the call, and then want someone on another
phone configured to use the same shared line to take the call, press the
Hold soft key. The other person will then be able to answer the call from their
phone.
Note
Placing Calls
You can place a call by doing one of the following:
•
•
•
•
Entering a phone number.
Entering an IP address or URL.
Choosing an entry in a call list, directory, or speed dial list.
Redialing the previously placed call.
You can place a call if your phone already has calls:
•
•
•
If your phone only has an active call, hold the active call, press
New Call soft key, and then place the new call.
or the
Note
If your phone only has held calls, press
place the new call.
or the New Call soft key, and
If your phone has an active call and held calls, scroll to a held call, press the
New Call soft key, and place the new call. The active call will be held.
Calling by Entering a Phone Number
You can dial a phone number with a dial tone or without a dial tone.
To dial a phone number with a dial tone:
1. Press
or the New Call soft key.
2. Enter the phone number of the party you want to call.
3. Press the Send soft key.
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To dial a phone number without a dial tone:
>> Enter the phone number of the party you want to call, and then press the
Dial soft key.
Calling by Entering an IP Address or URL
Placing calls using an IP address or URL may not be enabled for your phone. For
more information, see your system administrator.
Note
To dial an IP address or URL:
1. Press
or the New Call soft key.
2. Press the URL soft key, and then enter the IP address or URL of the party
you want to call. (For information on how to enter an IP address, URL,
When you dial a URL, the maximum number of characters you can enter is 32.
Note
3. Press the Send soft key.
Calling from a Call List
You can choose a record in a call list and dial the associated party.
To call from a call list:
1. From the idle screen, use one of the arrow keys to access a call list:
To view this call list...
Press this arrow key...
Missed calls
Received calls
Placed calls
2. From the call list screen, scroll to the entry you want to dial, and then
press the Dial soft key.
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Calling from a Directory
You can place a call from the Contact Directory or Corporate Directory.
To call from the Contact Directory:
1. Press
, and then select Features > Contact Directory.
2. From the Directory screen, find the contact you want to call, and then
press the Dial soft key.
To call from the Corporate Directory:
1. Press
, and then select Features > Corporate Directory.
2. From the Corporate Directory search screen, search for the contact you
3. Scroll to the contact, and then press the Dial soft key.
Calling from the Speed Dial List
Use the speed dial feature for fast, automated dialing.
Only entries in your Contact Directory can be set up as speed dial entries. When
you create a Contact Directory entry, the phone automatically assigns a Speed Dial
Index number to the entry. You can change the index number or delete it. To create
a new Contact Directory entry with a speed dial index number, see Updating
Note
To place a call from the speed dial list:
1. Press
.
2. From the Speed Dial Info screen, do one of the following:
— If you know the contact’s speed dial index number, enter the number.
or
— If you don’t know the contact’s speed dial index number, scroll to the
contact, and then press the Dial soft key.
The call is placed.
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Redialing
You can redial the last call you placed, or search a list of placed calls to find a
previously-dialed number.
To dial the last number dialed:
>> Press
.
To dial a previously dialed number:
1. Press
.
2. From the Placed Calls list, scroll to the number you want to dial, and then
press the Dial soft key.
Ending Calls
You can end any active call. To end a held call, you have to resume the call first.
To end an active call:
>> Press
or the End Call soft key.
To end a held call:
>> Scroll to the held call, press the Resume soft key, and then press the
End Call soft key.
While Your Phone Rings
While your phone rings, you can choose not to answer the call and do the
following:
•
•
Reject the call and stop your phone from ringing.
Forward the call to another party.
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Rejecting Calls While Your Phone Rings
When you reject a call, you end the call before the call can connect. Your
system administrator determines how rejected calls are handled (for example,
rejected calls may go directly to your voice mail system). Calls you reject while
your phone rings display in the Received Calls list.
To reject a call:
>> While your phone rings, press the Reject soft key (for private lines) or the
Silence soft key (for shared lines).
The call ends before it can connect.
Forwarding Calls While Your Phone Rings
Your company’s settings may override this feature. For more information, contact
your system administrator.
Call forwarding isn’t available on shared lines.
Note
While your phone rings, you can choose not to answer the call and forward the
call to another party.
To forward an incoming call as your phone rings:
1. While your phone rings, press the Forward soft key.
2. From the Call Forwarding screen, enter the number to forward the
incoming call to.
Your phone displays the last number you forwarded calls to. If you previously set a
forwarding number and want to enter a new one, press the << soft key to delete the
number.
Note
3. Press the Forward soft key.
The incoming call is forwarded to the party you specified. If call forwarding is
disabled, future calls will not be forwarded and forwarding remains disabled.
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During Calls
During a call, you can do the following:
•
•
•
Place the call on hold.
Transfer the call to another party.
Set up a conference with the party you’re talking with and another party.
Holding and Resuming Calls
You can place a call on hold. When a call is held, the LEDs flash red.
Your phone can handle a maximum of eight calls on hold, or one active call
and seven calls on hold. Only one call can be active at any time.
When you have more than one call (for example, one active call and one call
on hold, or two calls on hold), a counter displays at the top-right of the screen
indicating the total number of calls you have, and which call currently
displays. The most recent call displays first.
The following figure shows that your phone has two calls, and you’re
currently viewing the first (most recent) call.
To scroll through calls, press
or
.
To hold a call:
>> During a call, press the Hold soft key.
The console LEDs flash red to indicate that a call is held.
To resume a held call:
>> While a call is held, press the Resume soft key.
Transferring Calls
When you transfer a call, you have the option to talk to the party to whom
you’re transferring the call, or you can automatically transfer the call without
speaking to the other party.
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To transfer a call:
1. During a call, press the Trnsfer soft key.
The active call is placed on hold.
2. Place a call to the party to whom you want to transfer the call.
3. When you hear the ring-back sound, or after you speak with the other
party, press the Trnsfer soft key. To cancel the transfer before the call
connects, and return to the original call, press the Cancel soft key.
You can automatically transfer the call without speaking to the second party. After
you complete step 1, press the Blind soft key. Then, complete step 2. The transfer
automatically completes.
Note
Hosting Conference Calls
You can create a conference with up to two other parties. After you set up a
conference, you can place the conference call on hold, split the conference call
into two calls on hold, or end the conference call (and your connection to the
conference call participants).
Setting Up Conferences
You can set up a conference in one of two ways:
•
•
Using the Confrnc soft key.
Using the Join soft key, if you have an active call and a call on hold.
To set up a conference using the Conference soft key:
1. Call the first party.
2. Press the Confrnc soft key. The active call is placed on hold.
3. Enter the number of the second party, and then press the Send soft key.
4. When the second party answers, press the Confrnc soft key to join all
parties in the conference, as shown next.
If configured for single key-press conferences, you don’t have to press the Confrnc
soft key again.
Note
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To set up a conference call with an active call and a held call:
>> If you have an active call and a held call, press the Join soft key.
A conference is created with the active call, the held call, and yourself.
If you have an active call and multiple calls on hold, the Join soft key isn’t available
from the active call. Scroll to the call on hold that you want to join to the conference,
and then press the Join soft key.
Note
Holding and Resuming Conferences
When you place a conference call on hold, you place the other two conference
participants on hold. Your phone treats a conference call on hold as one held
call. Therefore, your phone can have a maximum of eight conferences on hold
at one time.
To place a conference call on hold:
>> From the Active:Conference screen, press the Hold soft key.
The Hold:Conference screen displays. The other two conference participants
are placed on hold. The LEDs flash red to indicate that a call is held.
To resume the conference call, press the Resume soft key. The
Active:Conference screen will display again.
Splitting Conferences
When you split a conference, you end the conference and place the other two
conference participants on hold.
To split a conference:
>> From the Active:Conference or Hold:Conference screen, press the
Split soft key.
The conference ends, and all calls are split into individual calls and placed on
hold.
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Ending Conferences
When you end a conference, you end your connection to the other conference
participants. The other parties remain connected.
To end a conference:
>> From the Active:Conference screen, press the End Call soft key.
The two other conference participants remain connected.
Changing the Way Calls are Answered
You can set up your phone to do the following:
•
•
•
•
Forward certain incoming calls to another party.
Reject all the calls from a specific contact.
Transfer calls from a specific contact to another party.
Temporarily refuse all incoming calls and prevent your phone from
ringing.
Forwarding Calls
Your company’s settings may override this feature. For more information, contact
your system administrator. Call forwarding isn’t available on shared lines.
Note
You can set up your phone to forward calls to another party. You can choose
to forward all incoming calls, or just those calls that arrive when you’re
already in a call, or when you don’t answer. Your phone will forward calls
even if you enable the Do Not Disturb Feature.
To forward calls to another extension:
1. From the idle screen, press the Forward soft key.
2. From the Forwarding Type Select screen, scroll to the forwarding type
you want, and then press
. The options are:
— Always—To forward all incoming calls.
— No Answer—To forward all unanswered incoming calls.
— Busy—To forward calls that arrive when you’re already in a call.
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3. Do one of the following:
— If you selected Always, the Call Forward Always screen displays.
Enter a number to forward all incoming calls to.
— If you selected No Answer, the Call Forward No Answer screen
displays. Do the following:
a
In the Contact field, enter a number to forward all unanswered
incoming calls to.
b
In the Forward After Rings field, enter how many rings to wait
before forwarding the call (one ring is approximately six seconds).
Two rings is the recommended value.
— If you selected Busy, the Call Forward Busy screen displays. Enter a
number to forward all future incoming calls to when you’re already in
another call.
4. Press the Enable soft key.
After you’ve enabled call forwarding, the text Fwd and the number you’re
forwarding calls to display in the status bar. If you selected the forwarding
type Always, a moving arrow,
, also displays on the phone screen.
To disable call forwarding:
1. From the idle screen, press the Forward soft key.
2. From the Forwarding Type Select screen, scroll to the forwarding type
you want to disable, and then press
.
3. To turn off call forwarding, press the Disable soft key.
Rejecting Calls from a Contact
You can customize your phone so that incoming calls from a particular party
don’t ring on your phone. Your system administrator determines how rejected
calls are handled (for example, rejected calls may go to your voice mail
system). Calls that are rejected from a contact display in the Missed Calls list.
Rejecting calls isn’t available on shared lines.
Note
To reject an incoming call from a particular contact:
1. Press
, and then select Features > Contact Directory.
2. From the Directory screen, find the contact for whom you want to reject
calls, and then press the Edit soft key.
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3. From the Edit Contact screen, scroll to the Auto Reject field, and then
change the Auto Reject setting to Enabled. (To enable the setting, press
.)
4. Press the Save soft key.
Diverting Calls from a Contact to Another Party
You can customize your phone so that incoming calls from a particular party
are transferred directly to another party.
To divert incoming calls from a contact to another party:
1. Press
, and then select Features > Contact Directory.
2. From the Directory screen, find the contact for whom you want to
transfer calls, and then press the Edit soft key.
3. From the Edit Contact screen, do the following:
— Scroll to the Divert Contact field, and then enter the number of the
party to whom you want to divert the call.
You can enter a maximum of 32 characters.
— Scroll to the Auto Divert field, and then change the Auto Divert
setting to Enabled. (To enable the setting, press
4. Press the Save soft key.
.)
Temporarily Refusing All Calls (Do Not Disturb)
To prevent your phone from ringing, activate the Do Not Disturb feature.
Calls you receive while Do Not Disturb is enabled will display in your
Missed Calls list. If you have chosen to forward incoming calls to another
number, calls will still be sent to that number.
When you enable Do Not Disturb, a flashing icon,
display on the phone screen.
, and Do Not Disturb
To enable and disable Do Not Disturb:
1. Press
, and then select Features.
The Features screen displays. If Do Not Disturb isn’t highlighted, scroll to
it.
2. To toggle Do Not Disturb on or off, press
.
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Using Voice Mail
Voice mail is an optional feature that your system administrator sets up. Your
system may not support it. For more information, contact your system administrator.
Screen options may vary with your application. Voice mail may be accessible with a
single key press. Contact your system administrator about this option.
e
Your voice mail is saved in a centralized location and may be accessed from
your phone. Your phone may indicate voice mail by the following:
•
An icon,
, on the phone screen
•
A stutter dial tone instead of a normal dial tone
To listen to voice mail messages:
1. Press , and then select Features > Messages > Message Center.
The Messages screen displays, indicating the number of urgent, new, and
old messages you have.
2. To listen to your voice mail, press the Connect soft key, and then follow
the voice or visual prompts on the screen. To temporarily remove all
message indicators, press the Clear soft key.
3. Press
to return to the idle screen.
Using Instant Messaging
Instant Messaging is an optional feature that your system administrator enables.
Your system may not support it. For more information, contact your system
administrator.
e
You can send and receive instant messages using your phone. Your phone
indicates new instant messages by an icon,
, on the phone screen.
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Managing Instant Messages
From the Instant Messages screen, you can view, delete, or create instant
messages. Messages display in the order they are received. The first message
received displays first.
To manage instant messages:
1. Press
, and then select Features > Messages > Instant Messages.
2. From the Instant Messages screen, you can do the following:
— Scroll through the messages in order.
— To delete a message, scroll to the message, and press the
Delete soft key.
Sending Instant Messages
To send an instant message:
1. Press
, and then select Features > Messages > Instant Messages.
2. From the Instant Messages screen, do one of the following:
— To send a message, press the New soft key.
Enter the phone number or IP address, and then press the Ok soft key.
Or, to enter a URL, press the 1/A/a soft key to select uppercase or
lowercase mode, enter the URL, and then press the Ok soft key.
or
— To reply to a message, scroll to the message, and then press the Reply
soft key.
The Instant Messages screen displays. The phone number or URL you
entered or selected displays on the screen.
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3. Do one of the following:
— To choose from various pre-scripted short messages, press the Select
soft key. From the Message Select screen, scroll to the message you
want.
or
— To compose a custom message, press the Edit soft key. Then, enter
your message. (To enter a message, see Entering Data and Enabling
4. Press the Send soft key.
5. Press
to return to the idle screen.
Working with Call Lists
Your phone maintains lists of missed, received, and placed calls. Each list can
hold up to 100 entries.
If you miss a call, the idle screen will display a message indicating the number
of missed calls you have. To view information about the missed call, view your
Missed Calls list, the message on the idle screen is removed.
The following figure shows the message that displays when you miss a call.
You can save call list entries to your Contact Directory. For information on
how to update Contact Directory with an entry from a call list, see Adding
Viewing Call Lists
You can access any call list from the Call Lists menu, or you can quickly access
a call list from the idle screen. After you access a call list, you can view detailed
information about a specific entry, such as the phone number, the time and
duration of the call, and the name of the caller.
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To view a call list:
>> Do one of the following:
— Press
, and then select Features > Call Lists > Missed Calls,
Received Calls, or Placed Calls.
or
— From the idle screen, use the arrow keys to access a call list:
To view this call list...
Press this arrow key...
Missed Calls
Received Calls
Placed Calls
To view details for a call list entry:
1. Press
, and then select Features > Call Lists > Missed Calls, Received
Calls, or Placed Calls.
2. From the call list, scroll to the entry for which you want more
information, and then press the Info soft key.
Clearing Call List Entries
You can clear all the records in a call list, or just one record.
Note
To clear one or all records in a call list:
1. Press
, and then select Features > Call Lists.
2. From the Call Lists screen, do one of the following:
— To clear all the records in a call list, select Clear. From the Clear screen,
scroll to either Missed Calls, Received Calls, or Placed Calls, and
then press
. A Cleared! displays when you clear a call list.
or
— To clear a single record in a call list, scroll to either Missed Calls,
Received Calls, or Placed Calls, and then press . From the call list,
scroll to the call you want to remove, and press the Clear soft key.
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Editing Call List Entries
Edit a call list entry if you want to update the contact name or number before
you dial the number or save the contact to the Contact Directory.
To edit a call list entry:
1. Press
, and then select Features > Call Lists > Missed Calls,
Received Calls, or Placed Calls.
2. From the call list, scroll to the entry you want to edit, and then press the
Edit soft key.
Working with Contact Directory
You can store a large number of contacts in your phone’s Contact Directory.
Contact your system administrator for the exact number.
You can dial and search for contacts in this directory. You may be able to add,
edit, and delete contacts. Contact your system administrator to see if you have
read-only access to your Contact Directory, or if you can update it.
Searching Contact Directory
Search for a contact by scrolling through the directory, or entering specific
search criteria.
To search for a contact in the Contact Directory:
1. Press
, and then select Features > Contact Directory.
2. From the Directory screen, press the Search soft key. Then, enter the first
few characters of the contact’s first or last name, and then press the
Search soft key again.
3. From the Directory Search screen, scroll to the contact you’re searching
for.
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Updating Contact Directory
You can add a contact to the Contact Directory, or update or delete an existing
contact.
Adding Contact Directory Entries
You can add contacts to your Contact Directory in the following ways:
•
•
•
Manually (if you have permission to update your Contact Directory).
From a call list.
From a Corporate Directory (if this is set up on your phone).
To add a Contact Directory entry manually:
1. Press
, and then select Features > Contact Directory.
2. From the Directory screen, press the Add soft key.
3. From the Add To Directory screen, enter the contact information:
Your phone may not display all the following fields. For more information, see your
system administrator.
Note
— (Optional.) Enter the First Name and Last Name of the contact.
You can enter a maximum of 32 characters.
— (Required.) Enter the Contact phone number.
You can enter a maximum of 128 characters. The phone number must
be unique, and must not already exist in the directory. If you save an
entry with a non-unique phone number, the entry will not be saved.
— (Optional.) Update the Speed Dial Index number.
The speed dial index number is automatically assigned to the next
available index value, up to a maximum value of 9999. You can assign
any unused speed dial index number from 1 to 9999.
If you assign a speed dial index number that is already taken, the
message Speed dial index already exists displays. If you enter an invalid
speed dial index number (for example, 0 or 00), the message Speed dial
index is invalid displays.
— (Optional.) Enter a Label for the contact.
You can enter a maximum of 32 characters.
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If you specify a label, the label will be the first item that displays for
the contact in the Contact Directory and on the Speed Dial Info screen
(before the contact’s first and last names, if specified). For example, in
the following figure, Ann Brown has been assigned the label Sales.
— (Optional.) Set the Ring Type.
For information on setting the ring type, see Setting Unique Ring
— (Optional.) Assign a Divert Contact.
The Divert Contact identifies the third party to which you want this
contact’s calls sent. You can enter a maximum of 32 characters.
— (Optional.) Change the Auto Reject and Auto Divert settings.
If you set the Auto Reject field to enabled, the calls from this contact
won’t ring on your phone. Your system administrator determines
how rejected calls are handled (for example, rejected calls may go to
your voice mail system). Calls that are rejected from a contact display
in the Missed Calls list.
If you set the Auto Divert field to enabled, each time the contact calls,
the call will be directed to a third party specified in the Divert Contact
field.
To toggle between the Enabled and Disabled settings, press
.
— (Optional.) Change the Watch Buddy and Block Buddy settings.
If you enable the Watch Buddy field, you can monitor the contact’s
status. If you enable the Block Buddy field, the contact cannot monitor
your status. For more information on monitoring status, see
To toggle between the Enabled and Disabled settings, press
4. Press the Save soft key.
.
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To add a Contact Directory entry from a call list:
1. To select a call list, press , and then select Features > Call Lists >
Missed Calls, Received Calls, or Placed Calls.
2. Scroll to the entry you want to save to your Contact Directory, and then
press the Save soft key.
Only the first name, last name, and phone number are saved.
If the contact doesn’t exist in the directory, Saved displays on the phone
screen. If the contact already exists, Contact already exists displays.
You may want to go to the Contact Directory to see if the contact was saved
correctly and to add any missing contact information. To update missing contact
Note
To add a Contact Directory entry from the Corporate Directory:
1. Press
, and then select Features > Corporate Directory.
2. From the Corporate Directory search screen, search for the contact (see
3. Scroll to the contact, and then press the View soft key.
4. From the Contact screen, press the Save soft key to save the entry to your
Contact Directory.
Only the first name, last name, and phone number are saved. If the contact
doesn’t exist in the directory, Saved displays on the phone screen. If the
contact already exists, Contact already exists displays.
You may want to go to the Contact Directory to see if the contact was saved
correctly and to add additional contact information. To update missing contact
Note
Updating Contact Directory Entries
You can change the information for an entry in the Contact Directory.
To update a contact in the Contact Directory:
1. Press
, and then select Features > Contact Directory.
2. From the Directory screen, find the contact whose information you want
to update, and then press the Edit soft key.
3. From the Edit Contact screen, update the contact information. For
information on the fields you can update, see Updating Contact Directory
4. Press the Save soft key.
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Deleting Contact Directory Entries
You can delete an entry in the Contact Directory.
To delete a contact from the Contact Directory:
1. Press
, and then select Features > Contact Directory.
2. From the Directory screen, find the contact you want to delete, and then
press the Delete soft key.
The contact is deleted from the directory.
Working with Corporate Directory
If your system administrator sets up Corporate Directory on your phone, you
may have read access to portions of your Corporate Directory. Your system
administrator determines which contacts you can see. You can search for
contacts in the Corporate Directory, and add contacts from the
Corporate Directory to your Contact Directory. For information on adding
Corporate Directory entries to your Contact Directory, see Adding Contact
You can’t update the contacts in your Corporate Directory. You can only search for
and dial contacts, and add contacts from your Corporate Directory to your Contact
Directory.
Note
Searching Corporate Directory
Search for a contact by entering specific search criteria.
You can enable your phone to save Corporate Directory search results, and to
remember the last person you viewed in the directory. Whenever you re-display
Corporate Directory, the last search you performed will display, or the last person
Note
To search for a contact in the Corporate Directory:
1. Press
, and then select Features > Corporate Directory.
2. From the Corporate Directory search screen, perform a quick search or an
advanced search.
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A quick search allows you to search using the contact’s last name (if the
directory is alphabetized by last name) or first name (if the directory is
alphabetized by first name). An advanced search uses any combination of
the contact’s first and last names, phone numbers, address, and title.
Do one of the following:
— To perform a quick search, enter the first few characters of the
contact’s name, and then press the Submit soft key. The screen
displays a list of contacts, starting with any successful matches.
or
— To perform an advanced search, press the AdvFind soft key. From the
Advanced Find screen, enter your search criteria, and then press the
Submit soft key. The screen displays any successful matches.
(To erase your search criteria and enter new criteria, press the
Clear soft key.)
Saving Corporate Directory Search Results
You can enable your phone to save Corporate Directory search results, and to
remember the last person you viewed in the directory. Whenever you
re-display Corporate Directory, the results of your last search, or the last
person you selected, will display. If you don’t enable your phone to save
search results, each time you access Corporate Directory, a blank search screen
will display.
To enable your phone to save Corporate Directory search results:
1. Press
, and then select Settings > Basic > Preferences >
Corporate Directory > View Persistency.
2. Scroll to Enabled, and then press
3. Press to return to the idle screen.
.
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Using Buddy Lists
Monitoring the status of contacts in a buddy list is an optional feature that your
system administrator enables, and your system may not support it.
Note
A buddy list is a list of users/devices whose status—or presence—you can
monitor. Your contacts update their presence setting, such as Be right back,
Out to lunch, or Busy, and you can view their status in real time from your
phone’s Buddy Status screen. If you like, you can block others from
monitoring your status.
Updating Presence Settings
Your presence setting indicates your status (either online, busy, be right back,
away, out to lunch, offline, or do not disturb). Update your presence setting so
that other users can monitor your status from their phones.
To change your presence setting:
1. Do one of the following:
— Press
, and then select Features > Presence > My Status.
or
— From the idle screen, press the MyStat soft key.
The My Status screen displays.
2. Scroll to the status you want, and then press
. The default status is
Online.
3. Press
to return to the idle screen.
The following figure shows what the idle screen looks like when you set your
status as Busy. If you set your status as Online (the default status), the presence
status does not display on the screen.
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Selecting Contacts to Monitor
Select the contacts whose presence you want to monitor by updating the
contacts in your buddy list. You add contacts to your buddy list from your
local Contact Directory. To view the status of contacts in your buddy list, see
Integrating with Microsoft Lync Server
Note
Your system administrator can configure your phone to work with Microsoft Lync
Server and communicate with others using Microsoft Lync.
Any contacts added through your buddy status list will appear as a contact in
Microsoft Lync. Any contacts added as a contact in Microsoft Lync will appear in
your buddy status list.
information on integrating with Microsoft Lync Server, contact your system
administrator.
To update your buddy list:
1. Press
, and then select Features > Contact Directory.
2. From the Directory, scroll to the contact.
3. Press the Edit soft key.
4. From the Edit Contact screen, scroll to the Watch Buddy field, and choose
Enabled or Disabled.
When Watch Buddy is enabled, the contact is added to your buddy list and
you can monitor the contact’s status. When Watch Buddy is disabled, the
contact is removed from your buddy list and you cannot monitor the
contact’s status.
The default for Watch Buddy is Disabled.
5. Press the Save soft key.
6. Press
to return to the idle screen.
Blocking Contacts from Viewing Your Status
Block a contact in your Contact Directory if you don’t want the contact to view
your status. If you unblock a contact, the contact can add you to their buddy
list and view your status. You can also use your Blocked List to unblock
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To view a list of contacts that can and cannot monitor your status, do the following:
Note
•
To view contacts that cannot view your status, press the Menu key, and then
select Features > Presence > Blocked List.
•
To view contacts that can view your status, press the Menu key, and then select
Features > Presence > Watcher List.
To block or unblock a contact:
1. Press
, and then select Features > Contact Directory.
2. From the Directory, scroll to the contact.
To scroll through a list of contacts, use the * key to Page Up and the # key
to Page Down.
3. Press the Edit soft key.
4. From the Edit Contact screen, scroll to the Block Buddy field, and then
choose Enabled or Disabled.
When Block Buddy is enabled, the contact cannot watch your phone. The
contact will display in your Blocked List. When Block Buddy is disabled,
the contact can watch your phone. The contact will display in your
Watcher List.
The default for Block Buddy is Disabled.
5. Press the Save soft key.
6. Press
to return to the idle screen.
Using Your Blocked List to Unblock Contacts
Use the Blocked List to quickly unblock a contact, rather than updating the
Block Buddy setting for the contact in your Contact Directory.
To use your Blocked List to unblock a contact:
1. Press
, and then select Features > Presence > Blocked List.
The Blocked List screen displays.
2. Scroll to the contact.
3. Press the Unblock soft key.
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4. Press
to return to the idle screen.
The contact can now watch your phone and will display in your Watcher List.
To view your Watcher List, press
, and then select Features > Presence >
Watcher List.
Monitoring the Status of Contacts in Your Buddy List
You can monitor the status of all the contacts in your buddy list, except those
contacts that have blocked you from viewing their status. To add contacts to
When you view your Buddy Status list, your buddy displays, together with
the buddy’s presence icon and status. The following table shows the presence
icons that can display, and the status they indicate.
Presence Icon
Buddy Status
Online
Busy or On the phone
Be right back, Away, or Out to lunch
Offline
To monitor a contact in your buddy list:
>> Do one of the following:
— From the idle screen, press the Buddies soft key.
or
— Press
, and then select Features > Presence > Buddy Status.
The Buddy Status screen displays, listing the status of all your buddies.
From this screen, you can scroll to and dial the contact.
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Accessing Personal Phone Settings with User Profiles
If your system administrator has set up the User Login feature, you can view
your personal phone settings from any phone in the organization. This means
you can access your contact directory and speed dials, as well as other phone
settings, even as you temporarily change work areas.
If you change any settings while you’re logged in to a phone, the settings are
saved and displayed the next time you log in to a phone. When you log out,
your personal phone settings no longer display.
You can log in to a phone by entering your user ID and password. Default
passwords are preset at the factory to the numerals 123.
If a phone is in the logged out state and requires a user login, you can place
emergency calls to standard emergency numbers (such as 911) and other
pre-configured phone numbers. These numbers are configured by your
administrator. For information on how to place authorized calls, see Placing Calls
If the User Login feature is set up on your company’s phones, you’ll need to
know how to:
•
•
•
Log in to a phone to access your personal phone settings.
Log out of a phone after you finish using it.
Place a call to an authorized number from a phone that is in the logged out
state and requires a user login.
•
Change your login password.
Logging In and Out of a Phone
Depending if the User Login feature is enabled and required, you may or may
not have to log in to the phone to use it. However, if you want to see your
personal phone settings from the phone, you’ll have to log in. If you don’t
log in, you’ll see the phone’s default phone profile.
While logged in, you’ll have full access to your personal phone settings and
your contact directory. After you log out of the phone, you’ll no longer be able
to view this information on the phone.
After you use a phone, be certain to log out of the phone to prevent access to
your personal settings.
To log in to a phone:
1
If the User Login screen is in view, go to step 2. If the User Login screen
isn’t in view, do one of the following:
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— Press the Log in soft key.
or
— Press
, and then select Features > User Login > Log in.
2. From the User Login screen, enter your user ID and password, and then
press the Log in soft key.
If you don’t know what your user ID and password are, ask your
administrator. Default passwords are preset at the factory to the numerals
123. However, your administrator may have changed this for security
reasons.
If your login credentials are accepted, the phone updates to display your
personal phone profile, and the idle screen is displayed.
If your credentials are not accepted, the message User login failed is
displayed, and the User Login screen displays again. If you need to
confirm your credentials, ask your system administrator.
To log out of a phone:
1. From the idle screen, do one of the following:
— Press the Log out soft key.
or
— Press
, and then select Features > User Login > Log out.
2. To confirm, press the Yes soft key.
Your personal profile is no longer accessible, and the phone displays
either the User Login screen for the next user login, or the default phone
profile for anonymous users.
Placing Calls from Phones that are in the Logged Out State
If a phone doesn’t require a user login, you can use the phone to place calls to
any number, even though the phone may be in the logged out state.
If a phone requires a user login, you can place calls to authorized numbers
when the phone is in the logged out state. These numbers are set up by your
administrator. You won’t be able to call any other numbers until you log in to
the phone.
To place a call to an authorized number from a phone in the logged out state:
1. Press the New Call soft key.
2. From the Place an Authorized Call screen, select the number you want to
call, and then press the Dial soft key.
The call is placed.
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Changing Your Login Password
You can change your password from any phone that you’re logged in to.
By default, login passwords are factory preset to the numerals 123. Your
administrator can change this default password if needed. Polycom recommends
that you change your password when you first log in to a phone. Your user ID is
managed only by your administrator, meaning you cannot change it yourself.
To change your login password:
1. Log in to any phone on your network.
2. From the idle screen, press
, and then select Features > User Login >
Change User Login Password.
3. From the Change User Login Password screen, enter your old password,
enter a new password and confirm it, and then press the Enter soft key.
Your password is changed. The next time you log in to a phone, you’ll need to
enter this password.
Locking the Phone
Lock your phone to do the following:
•
•
•
Prevent unauthorized outgoing calls.
Allow only authorized people to answer calls.
Prevent people from viewing or modifying phone information, such as
your directory or call lists.
When your phone is locked:
•
You can only make an outgoing call to a number from a list of authorized
numbers.
•
•
You must enter a password to answer incoming calls.
All keys and screen items are disabled, except those that allow you to
unlock the phone or make an authorized call.
•
The messages The phone is locked and Authorized calls only scroll on the
status bar. Messages that displayed before the phone was locked don’t
display.
You can unlock the phone by entering your user password. If your phone
restarts for any reason while it’s locked, it will be locked when the phone
restarts unless your phone is configured to start up unlocked.
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About Your User Password
You are assigned a user password so you can answer calls from your locked
phone and unlock the phone. By default, your user password is 123. You can
change your user password at any time.
To change your user password:
1. From the idle screen, press
, and then select Settings > Advanced.
2. From the Password screen, enter your user password, and then press the
Enter soft key.
3. From the Advanced screen, select Change User Password.
4. From the Change User Password screen, enter your password
information, and press the Enter soft key.
Locking and Unlocking Your Phone
You can choose how you want your phone to handle incoming calls when it is
locked. If you set up your phone to allow incoming calls when it is locked (the
default setting), incoming calls will ring on your phone, and you can answer
calls by entering your user password. If you set up your phone to ignore
incoming calls, Do Not Disturb will be applied to all lines on your phone, and
your phone won’t ring.
To lock your phone:
1. On the idle screen, press
, and then select Settings > Basic >
Lock Phone.
2. From the Lock Phone screen, select how you want incoming calls handled
when your phone is locked.
— Allow ringing when locked—Select this option if you want your
phone to ring when you have an incoming call. If you choose this
option, you can answer a call by entering your password.
— DND when locked—Select this option if you don’t want your phone
to ring. You won’t have the option to answer incoming calls. All
incoming calls will go to your voicemail system (if enabled) and
display in your Missed Calls list. Note that enabling this option on
shared lines disables ringing only. You will still see a visual
notification of the call and have the option to answer it.
The default setting is Allow ringing when locked.
3. Press the Lock soft key.
Your phone is locked.
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Your phone may be set up so that you can quickly lock it by pressing the
Lock soft key from the idle screen. If you do this, however, you can’t choose how to
handle incoming calls. Your phone will use the default setting—Allow ringing when
locked—or the last setting you selected.
To unlock your phone:
1. Press the Unlock soft key.
2. Enter your user password, and then press the Enter soft key.
The phone unlocks.
Calling and Answering from a Locked Phone
From a locked phone, anyone can dial the standard emergency number, such
as 911, and other authorized numbers that an administrator can set up. You
can’t call any other numbers from a locked phone. If you set up your phone so
you can answer incoming calls when your phone is locked, you can answer
calls by entering your user password.
To call an authorized number from a locked phone:
>> Do one of the following:
— Press the New Call soft key. From the list of available authorized
numbers, select the number you want to call, and then press the
Dial soft key.
or
— Enter an authorized number, and then place the call.
The call is placed.
To answer a call on a locked phone:
1. Press the Answer soft key.
2. Enter your user password, and then press the Enter soft key.
The call connects.
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Broadcasting Messages Using Push-to-Talk and
Group Paging
The Group Paging feature enables you to make pages—one-way audio
announcements—to users subscribed to a page group. The Push-to-Talk (PTT)
feature is a collaborative tool that enables you to exchange broadcasts to users
subscribed to a PTT channel, much like a walkie-talkie. Your system
administrator can set up both features on your phone.
Your system administrator can define up to 25 Paging Groups for
Group Paging mode or Channels for PTT mode. Your system administrator
may assign a label to each group or channel that easily identifies the phones in
the group or channel, such as All, HR Dept, Shipping Staff, or Executives. Each
group or channel will have one of the following priorities:
•
Normal—By default, broadcasts sent to Groups/Channels 1 to 23 are
considered Normal broadcasts. If two users begin a broadcast on the same
group/channel at the same time, the phone with the lower serial number
will continue to transmit while the other phone will enter the receiving
state. By default, all phones are configured to receive broadcasts sent to
Group/Channel 1.
•
•
Priority—By default, broadcasts sent to Group/Channel 24 are
considered Priority broadcasts. A Priority broadcast will interrupt Normal
broadcasts or active calls. All phones receive Priority broadcasts unless
Do Not Disturb is enabled. Phones play Priority broadcasts at the phone’s
current audio level.
Emergency—By default, broadcasts sent to Group/Channel 25 are
considered Emergency broadcasts. An Emergency broadcast will
interrupt Normal broadcasts, Priority broadcasts, and active calls and
plays out at near maximum volume even if Do Not Disturb is turned on.
Push-to-Talk Mode
Your system administrator can enable your phone to operate in a broadcast
mode called Push-to-Talk (PTT). In order to send and receive PTT broadcasts,
you have to subscribe to PTT channels.
PTT broadcasts are collaborative: you can transmit messages and listen to
replies.
Sending and Receiving PTT Broadcasts
By default, you’re subscribed to Channels 1, 24, and 25. This means that you
can send and receive PTT broadcasts on Channels 1, 24, and 25.
When you end a PTT broadcast, the channel remains open and enters a waiting
period. This waiting period gives people who received the broadcast a chance
to respond. If no one responds within the waiting period, the channel closes.
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Sending PTT Broadcasts
Before you can send a PTT broadcast, you need to choose a channel to
broadcast on. Or, you can press and hold the Talk soft key to immediately
begin broadcasting on Channel 1, the default channel.
You can change your default channel to any channel you want (see Updating
automatically subscribed to it.
To send a PTT broadcast:
1. Press the Talk soft key to select a channel to broadcast on.
To automatically send a PTT broadcast on the default channel, press and hold the
Talk soft key, and then go to step 4.
2. From the PTT Channels List screen, select the channel to send the
broadcast on.
The list displays the default channel, the most recent channel you sent a
broadcast on, and other channels you can broadcast on.
3. To start the broadcast, press and hold the Talk soft key. Be sure to press
the Talk soft key throughout the entire broadcast.
You’ll hear a transmitting beep, and the phone will display the channel
information, such as the channel label.
4. Begin speaking.
If you release the Talk soft key while you’re sending the broadcast, the broadcast
temporarily stops and enters a 10 second waiting period. During this period, the
channel remains open to give people a chance to reply. At any time during the
waiting period, you can resume your broadcast by pressing and holding the
Talk soft key. If no one broadcasts during the waiting period, the channel closes
and the broadcast ends.
5. When you finish your broadcast, do one of the following:
— Release the Talk soft key.
— Press the End PTT soft key.
After you press the End PTT soft key, you can immediately initiate
another broadcast on another channel, even if the previous broadcast is
still in its waiting period.
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Receiving PTT Broadcasts
To receive a broadcast sent on a particular channel, you need to be subscribed
How you receive a PTT broadcast depends on the broadcast priority, whether
you’re in an active call, or if you’re allowed to receive broadcasts during active
calls.
You’ll receive broadcasts on the channels you’re subscribed to as well as
Channel 24 (the Priority channel) and Channel 25 (the Emergency channel). If
you’ve enabled Do Not Disturb on your phone, you’ll only receive Emergency
broadcasts. Non-emergency broadcasts won’t display or play on your phone.
When a broadcast ends, your phone emits an end of transmission beep and
enters a 10 second waiting period. During this period, you can respond to the
Receiving PTT Broadcasts When You’re Not in an Active Call
If you receive a broadcast and you’re not in an active call, the broadcast
immediately plays, regardless of the broadcast priority.
Receiving PTT Broadcasts During Active Calls
How you handle a broadcast when you’re in an active call depends on the
broadcast priority and if you’re allowed to receive a broadcast when you’re in
an active call.
If the broadcast is a Normal broadcast:
•
•
If your phone is enabled to receive broadcasts during active calls, the
broadcast immediately plays. You’ll hear both the original call and the
broadcast. To listen to only the broadcast, hold or end the call.
If your phone isn’t allowed to receive broadcasts during active calls, the
broadcast displays as a held broadcast. To listen to the broadcast, scroll to
the broadcast and press the Accept soft key.
If the broadcast is a Priority or Emergency broadcast, the broadcast
immediately plays. You’ll hear both the original call and the broadcast. To
listen to only the broadcast, hold or end the call.
Replying to PTT Broadcasts
When a broadcast ends, the broadcast enters a 10 second waiting period.
During this period, the channel remains open to receive or send additional
broadcasts.
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During a waiting period, you can press and hold the Talk soft key and talk to
all the people listening on the channel. When you finish talking, release the
Talk soft key. The broadcast will enter another waiting period until someone
broadcasts again. If no activity occurs within the waiting period, the channel
closes and no more broadcasts can take place.
Ending PTT Broadcasts
You can end a PTT broadcast by releasing the Talk soft key, or by pressing the
End PTT soft key. After you end a broadcast, the channel remains open so
others can respond.
If you release the Talk soft key without pressing the End PTT soft key:
•
You can resume the broadcast by pressing and holding the Talk soft key
(if the broadcast is in a wait period).
•
You can’t initiate another broadcast on another channel until the waiting
period ends.
If you press the End PTT soft key:
•
•
You can’t resume the broadcast by pressing and holding the Talk soft key.
You can immediately initiate another broadcast on another channel.
Adjusting the Volume of PTT Broadcasts
You can adjust the volume of PTT broadcasts while they play. During a
broadcast, press
to adjust the volume of the broadcast.
If you adjust the volume of a non-emergency broadcast, your phone retains the
adjusted volume for all subsequent non-emergency broadcasts. However,
only system administrators can adjust the volume level of an Emergency
broadcast.
Muting PTT Broadcasts
While you send a broadcast, you can press
to mute your audio so that
the people receiving your broadcast won’t hear anything. This behavior is
similar to a phone call.
Updating the Default Channel
If you press and hold the Talk soft key, your broadcast will automatically
transmit on the default channel, Channel 1. If you want, you can change the
default channel.
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To update the default channel:
1. Press
, and then select Settings > Basic > Preferences > Paging/PTT
Configuration > PTT Push to Talk.
2. From the PTT Channel Configuration screen, select the Default Channel
field, and then enter the default channel you want to use.
3. Press
to save your change.
The default channel changes, and you’re automatically subscribed to it.
Updating Channel Subscriptions
You can subscribe to any channel that has been enabled by the system
administrator and appears in your channels list. When you subscribe to a
channel, you can send and receive PTT broadcasts on that channel.
To subscribe to additional PTT channels:
1. Press
, and then select Settings > Basic > Preferences > Paging/PTT
Configuration > PTT Push to Talk.
2. From the PTT Channel Configuration screen, select
Channel Subscriptions.
3. From the Channel Subscriptions screen, select the channel(s) you want to
subscribe to, and then choose Yes.
By default, you’re subscribed to Channels 1, 24, and 25.
4. Press
to save your changes.
Allowing PTT Broadcasts to Play During Active Calls
The Accept While Busy option allows PTT broadcasts to come in as active calls
(if enabled) or held calls (if disabled). If enabled, a PTT broadcast will interrupt
telephone calls and you’ll hear the audio of both the telephone call and the PTT
broadcast. The party on the other end of the telephone call cannot hear the PTT
broadcast unless that party has also enabled Accept While Busy. If disabled, PTT
broadcasts are held during an active call. To hear the broadcast, scroll to the
broadcast and press the Accept soft key.
To allow or disallow PTT broadcasts to play during an active call:
1. Press
, and then select Settings > Basic > Preferences > Paging/PTT
Configuration > PTT Push to Talk.
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2. From the PTT Channel Configuration screen, select Accept While Busy,
and enable or disable the setting.
The default setting is Disabled. When enabled, your phone will accept and
play broadcasts while you’re in an active call. When disabled, your phone
won’t play broadcasts while you’re in a call, but will hold them instead.
3. Press
to save your change.
Group Paging Mode
Your system administrator may enable your phone to operate in a broadcast
mode called Group Paging mode. In this mode, you broadcast one-way
announcements to a specified group of phones, called a Paging Group. In
Group Paging mode, users must subscribe to Paging Groups to send and
receive pages.
Sending and Receiving Pages
To send and receive pages, you need to subscribe to certain Paging Groups. By
default, you’re subscribed to Paging Groups 1, 24, and 25. This means that you
can send and receive pages to Paging Groups 1, 24, and 25.
Sending Pages
By default, when you send a group page, it’s automatically sent to
Paging Group 1. This is your default paging group.
You can change your default paging group to any group you want (see
paging group, you’re automatically subscribed to it.
You can’t send a Page-mode page while you’re in an active call.
To send a page:
1. To send a page, press the Paging soft key.
To automatically send a page to the default paging group, press and hold the
Paging soft key, and then go to step 4.
2. From the Paging Groups List screen, select the paging group to send the
page to.
The list displays the default paging group, the most recent group you
paged, and other paging group that you can page.
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3. To begin a page, press the Page soft key.
Just before the page starts, you’ll hear an alert tone, and then the page
begins.
4. Begin speaking.
5. To end the page, press the End Page soft key.
Receiving Pages
To receive a page sent to a particular paging group, you need to be subscribed
to that group. To subscribe to a paging group, see Updating Paging Group
How you receive a page depends on the priority of the page, whether you’re
in an active call, or if you’re phone is set to receive a page during an active call.
You’ll receive pages on the paging groups you’re subscribed to as well as
Group 24 (Priority pages) and Group 25 (Emergency pages). If you enabled
Do Not Disturb, you’ll only receive Emergency pages. Non-emergency pages
won’t display or play on your phone.
Receiving Pages When You’re Not in an Active Call
If you receive a page and you’re not in an active call, the page immediately
plays, regardless of the paging priority.
While a page plays, you can:
•
•
•
Hold the page.
End the page. This ends the page at your phone only.
Place a new call.
Receiving Pages During Active Calls
How you handle a page when you’re in an active call depends on the page
priority and if you’re allowed to receive a page when you’re in an active call.
If the page is a Normal page:
•
•
If your phone is allowed to receive pages during active calls, the page
immediately plays. You’ll hear both the original call and the page. To hear
only the page, hold or end the call.
If your phone isn’t allowed to receive pages during active calls, the page
displays as a held page. To listen to the page, scroll to the page and press
the Accept soft key.
If the page is a Priority or Emergency page, the page immediately plays. You’ll
hear both the original call and the page. To hear just the page, hold or end the
call.
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Adjusting the Volume of Pages
You can adjust the volume of pages while they play. During a page, press
to adjust the page volume.
If you adjust the volume of a non-emergency page, your phone will use the
adjusted volume for subsequent non-emergency pages. However, only your
system administrator can change the volume of an Emergency page.
Muting Pages
While you send a page, you can press
to mute your audio so that the
people receiving your page won’t hear anything. This behavior is similar to a
phone call.
Updating the Default Paging Group
If you press and hold the Paging soft key, your page will automatically go to
the default paging group, Paging Group 1. If you want, you can change the
default paging group.
To update the default Paging Group:
1. Press
, and then select Settings > Basic > Preferences > Paging/PTT
Configuration > Group Paging.
2. From the Group Paging Configuration screen, select Default Group, and
then enter the number of the new default paging group. The default
paging group is 1.
3. Press
to save your change.
Updating Paging Group Subscriptions
By default, you’re subscribed to Paging Groups 1, 24, and 25. This means that
you can send pages to and receive pages sent to these groups. You can change
which groups you are subscribed to. However, you can’t disable your
subscriptions to Paging Groups 24 and 25.
To update your Paging Group subscriptions:
1. Press
, and then select Settings > Basic > Preferences > Paging/PTT
Configuration > Group Paging.
2. From the Group Paging Configuration screen, select
Group Subscriptions.
3. From the Group Subscriptions screen, select the group(s) you want to
subscribe to, and then select Yes.
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4. Press
to save your changes.
Allowing Pages to Play During Active Calls
The Accept While Busy option allows pages to come in as active calls (if
enabled) or held calls (if disabled).
If enabled, a page will interrupt telephone calls and you’ll be able to hear the
audio of both the telephone call and the page. The party on the other end of the
telephone call cannot hear the page unless that party has also enabled
Accept While Busy. If disabled, pages are placed on hold during an active call.
To hear the page, scroll to the page, and then press the Accept soft key.
To allow or disallow pages to play during an active call:
1. Press
, and then select Settings > Basic > Preferences > Paging/PTT
Configuration > Group Paging.
2. From the Group Paging Configuration screen, scroll to
Accept While Busy, and then enable or disable the setting.
The default setting is Disabled. When enabled, your phone will accept
and play pages while you’re in an active call. When disabled, your phone
won’t play pages while you’re in a call, but will hold them instead.
3. Press
to save your change.
Integrating with Microsoft Lync Server
Your system administrator can configure your phone to work with
Microsoft Lync Server and communicate with others using Microsoft Lync.
From your phone, you can invite, join, control, and monitor local multipoint
audio conferences. For more information on integrating with Microsoft Lync
Server, see your system administrator, or refer to Using Polycom Phones in a
Microsoft Lync 2010 Environment, available by navigating to your phone’s
If your phone is set up to integrate with Microsoft Lync, your system
administrator has assigned you login credentials—a domain, user name, and
password—that your phone requires to access the feature.
If there is a problem with your login credentials, you won’t be able to access
the feature on your phone. When your phone has incorrect login credentials,
the message Login credentials failed displays on the screen. You must re-submit
your login credentials.
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To re-submit or enter your login credentials:
1. Press , and then select Settings > Basic > Login Credentials.
2. From the Login Credentials screen, enter a domain, user name, and
password, then press the Submit soft key.
If you log in to a phone that has the User Login feature enabled, and then want to
access features that require your login credentials, you’ll need to re-enter your login
credentials so that the features will work.
Customizing What is Heard
You can change what is heard by doing the following:
•
•
•
•
•
Changing the ring tone for your phone.
Selecting unique ring tones for contacts.
Adjusting the volume of the speaker.
Adjusting the volume of the ring tone.
Muting the microphone so the far site(s) can’t hear you.
Changing the Ring Tone
You can select from many different ring tones to distinguish your phone from
your neighbor’s.
To select a different ring tone:
1. Press
, and then select Settings > Basic > Ring Type.
2. From the Ring Type screen, scroll to the ring type you want. To hear the
ring type before you select it, press the Play soft key. The default ring
type is Low Trill.
3. To select the ring type, press
.
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Setting Unique Ring Tones for Contacts
Your company’s settings may override this feature. For more information, contact
your system administrator.
Note
You can set a distinctive ring tone for each contact in your Contact Directory
so you can distinguish callers.
To set a distinctive ring tone for a contact:
1. Press
, and then select Features > Contact Directory.
2. From the Directory screen, scroll to the contact for whom you want to
assign a distinctive ring tone, and then press the Edit soft key.
3. From the Edit Contact screen, scroll to Ring Type, and then press
to
select a ring type.
4. Press the Save soft key.
Changing the Speaker Volume
You can raise or lower the volume of the sound you hear.
To adjust the speaker volume:
>> During a call, press
to adjust the volume up or down.
Changing the Ringer Volume
You can raise or lower the volume of the sound you hear when your phone
rings.
To adjust the ringer volume:
>> When the phone is idle, press
to adjust the ringer volume up or
down.
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Muting the Microphone
You can mute the microphone if you do not want other parties to hear you.
When you mute the microphone, the three console LEDs glow red to indicate
that the other party (or parties) can’t hear you. You can still hear all other
parties while Mute is enabled.
To mute or unmute the microphone:
>> During a call, press
.
To mute or unmute the microphone if you use external microphones:
>> Press on the phone or the mute button on the top of the external
microphones.
Customizing the Phone Display
You can change how the phone screen looks by doing the following:
•
•
•
•
Changing the language the text displays in.
Changing how the time and date display.
Changing the screen contrast.
Changing the backlight settings.
Changing the Language
The phone supports many languages. English (Internal) is the default
language that displays.
To change the language:
1. Press
2. From the Language screen, scroll to the language you want, and then
press
, and then select Settings > Basic > Preferences > Language.
.
The text on the screen changes to the language that you selected.
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Changing the Time and Date Display
The time and date appear on the idle screen of your phone. If the phone can’t
obtain a time and date, the display will flash. If this happens, or if the time or
date is incorrect, see your system administrator.
You can select from various formats for the time and date display, including
whether the time or date displays first (clock order). You can also turn the time
and date display off, so the time and date doesn’t display on the idle screen.
Select and set options that are right for you.
Changing the Time and Date Format
You can change the way the date and time display on the idle screen. For
example, for the date, you can display the month before the day, choose the
abbreviated forms for the month and day, or choose the DD/MM/YY format.
For the time, you can choose either the 12-hour clock (for example, 4:35 PM) or
24-hour clock (for example, 16:35) notation.
To change the format of the time and date display:
1. Press
, and then select Settings > Basic > Preferences >
Time and Date.
2. From the Time and Date screen, do one of the following:
— To change the date format, press
.
or
— To change the time format, scroll to Clock Time, and then press
.
3. From the Clock Date screen or the Clock Time screen, scroll to the date or
time format you want, and then press
. The default settings use the
formats Monday, January 1 and 12 AM/PM.
Changing the Time and Date Order
You can change the order of the time and date on the idle screen. For example,
you can display the date before the time, or the time before the date.
To change the order of the time and date display:
1. Press
, and then select Settings > Basic > Preferences >
Time and Date > Clock Order.
2. From the Clock Order screen, scroll to the clock order you want, and then
press . The default setting is date before time.
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Turning the Time and Date Display Off and On
You can turn the time and date display off so the time and date don’t display
on the idle screen.
To turn the time and date display off:
1. Press
, and then select Settings > Basic > Preferences >
Time and Date.
2. From the Time and Date screen, scroll to Disable, and then press
.
To turn the time and date display back on:
1. Press
, and then select Settings > Basic > Preferences >
Time and Date.
2. From the Time and Date screen, press
.
Changing the Screen Contrast
You can set how light or dark the screen appears.
To adjust the contrast on the phone screen:
1. Press
, and then select Settings > Basic > Contrast.
2. From the Contrast screen, press the Up or Down soft keys to increase or
decrease the display contrast.
3. Press the Ok soft key.
Updating the Backlight
Your phone’s backlight has two components:
•
Backlight Intensity—The brightness of the screen during phone activity
and inactivity. Backlight intensity has three settings:
— Backlight On—The brightness of the screen when there is phone
activity.
— Backlight Idle—The brightness of the screen when there is no phone
activity.
— Maximum Intensity—The brightness scale that applies to both
Backlight On and Backlight Idle intensities.
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•
Backlight Timeout—The number of seconds the phone is inactive before
the backlight dims to its Backlight Idle intensity. The backlight timeout
period begins after your last key press or the last phone event, such as an
incoming call.
You can change the Backlight On intensity and the Backlight Idle intensity
separately. You can choose a high, medium, or low intensity, or turn off the
backlight entirely.
When you change the Maximum Intensity, you modify the entire backlight
intensity scale. For example, if you decrease the Maximum Intensity, the low,
medium, and high levels for both Backlight On and Backlight Idle intensities
decrease.
The backlight automatically turns on with any phone activity. By setting the
Backlight Timeout, you can determine how long the phone should be idle
before the backlight dims to its Backlight Idle intensity. By default, after the
phone is idle for 40 seconds, the backlight dims.
To change the backlight intensity:
1. Press
, and then select Settings > Basic > Backlight Intensity.
2. From the Backlight Intensity screen, select Backlight On Intensity.
3. From the Backlight On Intensity screen, select the intensity you want, and
then press the Save soft key. The default Backlight On Intensity is High.
4. Select Backlight Idle Intensity.
5. From the Backlight Idle Intensity screen, select the intensity you want,
and then press the Save soft key. The default Backlight Idle Intensity is
Low.
6. Select Maximum Intensity.
7. From the Maximum Intensity screen, press the Up or Down soft keys to
increase or decrease the maximum intensity the screen can display, and
then press the Ok soft key.
8. Press
to return to the idle screen.
To change the backlight timeout:
1. Press
, and then select Settings > Basic > Backlight Timeout.
2. From the Backlight Timeout screen, select a timeout period. The default
timeout is 40 seconds.
3. Press
to return to the idle screen.
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Troubleshooting
The following tables contain general troubleshooting information to help you
solve any problems you might encounter when you use the
SoundStation IP 5000 conference phone. The tables list possible trouble
symptoms, the likely causes of these problems, and recommended corrective
actions to take. Problems are grouped as follows:
•
•
•
•
•
•
•
To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware (see Testing Phone
If your phone is unable to perform certain tasks, a warning icon,
, will
display in the status bar. You can view details about phone issues from the
Power and Startup
Symptom
Problem
Corrective Action
The display shows Network Link
is Down.
The network cable isn’t properly
connected.
Try the following:
•
•
•
Check the cable termination at the
switch or hub (furthest end of the
cable from the phone).
Check that the switch or hub is
operational (flashing link/status
lights).
Verify that the LAN port is active.
Press
, and then select Status >
Network > Ethernet. From the
Ethernet screen, scroll to LAN port
and verify that it’s Active.
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Polycom® SoundStation® IP 5000 Phone User Guide
Controls
Symptom
Problem
Corrective Action
The dial pad doesn’t work.
The dial pad on the phone
doesn’t respond.
Try the following:
•
Check for a response from other
feature keys or from the dial pad.
•
Place a call to the phone from a known
working telephone. Check for display
updates.
•
Check if the LAN port is active.
Press
, and then select Status >
Network > Ethernet. From the
Ethernet screen, scroll to LAN port
and verify that it’s Active.
•
•
Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port is
operational (if it isn’t accessible,
contact your system administrator).
Restart the phone (see Overall
(Before restarting your phone, contact
your system administrator. Your
system administrator may want to
troubleshoot the phone in more detail
before restarting the phone and
losing current status information.)
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Polycom® SoundStation® IP 5000 Phone User Guide
Access to Screens and Systems
Symptom
Problem
Corrective Action
There is no response when you
press a feature key.
The phone isn’t in an active
state.
Try the following:
•
•
Press the keys more slowly.
Call the phone to confirm that inbound
call display and ringing is normal. If
successful, try to press feature keys to
access certain screens (for example,
Directory screens).
•
•
To confirm the line is actively
registered to the call server,
press
, and then select Status >
Lines. From the Line Information
screen, verify that your phone line is
registered.
To attempt re-registration with the call
server, reboot the phone. For more
information, see your system
administrator.
The display shows Network Link
is Down.
The network cable isn’t properly
connected.
Calling
Symptom
Problem
Corrective Action
There is no dial tone.
Power isn’t correctly applied to
the phone.
Verify that power is correctly applied to the
phone:
•
•
Check that the display is illuminated.
Ensure the network cable is inserted
properly on the underside of the
phone. (Try unplugging and
re-inserting the cable.)
There is no audible ring tone.
Ringer volume is low, or the
Verify ringer volume and Ring Type:
Ring Type is set to Silent Ring.
•
To adjust the ringer volume, press
when the phone is in the idle
state.
•
Check that the Ring Type isn’t set to
Silent Ring. (See Changing the Ring
The phone isn’t registered to a
server.
Ask your system administrator to register
the phone to a server.
A hollow phone icon,
displays next to the directory
number.
,
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Polycom® SoundStation® IP 5000 Phone User Guide
Displays
Symptom
Problem
Corrective Action
There is no display.
Power isn’t correctly applied to
the phone.
Verify that power is correctly applied to the
phone:
The display is incorrect.
The display has bad contrast.
•
•
Check that the display is illuminated.
Ensure the network cable is inserted
properly on the underside of the
phone. (Try unplugging and
re-inserting the cable.)
•
If your phone uses Power over
Ethernet (PoE), have your system
administrator check that the switch is
supplying power to the phone.
The contrast needs adjustment.
Adjust the screen contrast. (See Changing
The display is flickering.
Certain types of older fluorescent
lighting cause the display to
appear to flicker.
Try the following:
•
•
Move the phone away from the lights.
Replace the lights.
Audio
Symptom
Problem
Corrective Action
The speaker has no audible
sound.
Speaker volume is low.
Adjust the speaker volume. During a call,
press
to adjust the volume.
Overall Functioning
Symptom
Problem
Corrective Action
The phone is malfunctioning.
The phone may need to be
restarted.
Restart the phone:
Note: If your phone malfunctions, you may
be able to restore normal operation
without restarting it. Before you restart
your phone, contact your system
administrator.
•
Press
, and then select Settings >
Basic > Restart Phone.
The Restart Phone screen displays.
The message Are you sure? displays.
To restart the phone, press the
Yes soft key.
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Polycom® SoundStation® IP 5000 Phone User Guide
Testing Phone Hardware
Your system administrator may ask you to access a diagnostics menu on your
phone to test your phone hardware. From the diagnostics menu, you can test
your phone’s microphones, keypad mappings, display, and LEDs. See your
system administrator for instructions on how to perform these tests.
To access the diagnostics menus:
>> Press
, and then select Status > Diagnostics > Test Hardware >
Audio Diagnostics, Keypad Diagnostics, Display Diagnostics, or
LED Diagnostics.
Investigating Phone Warnings
If your phone is unable to perform certain tasks, a warning icon,
, will
display in the status bar. The warning icon lets you know that your phone has
one or more issues that you should know about. You can view information
about phone issues from the Warnings screen.
To view a detailed list of phone issues:
>> Press
, and then select Status > Diagnostics > Warnings.
The Warnings screen displays, listing any phone issues. To view details, scroll
to a warning and press the Details soft key.
After you view the phone warnings, you can press the Clear Icon soft key to
remove the icon from the status bar. The warning will still display in the
Warnings list until the phone issue is fixed.
Each time your phone has a warning that you haven’t viewed,
displays.
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Safety Notices
Service Agreements
Please contact your Polycom Authorized Reseller for information about service agreements applicable to your
product.
Governing Law
This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and
by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on
Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited
Warranty and Limitation of Liability.
All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this
manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language
or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to
remove) any product identification, copyright or other notices.
Limitations of Liability
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF
ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR
DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS,
EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
Safety Notices - 1
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Polycom® SoundStation® IP 5000 Phone User Guide
Polycom Limited Warranty and Limitation Liability
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from
defects in workmanship and materials, under normal use and service, for one year from the date of purchase from
Polycom or its authorized reseller.
Polycom’s sole obligation under this express warranty is at Polycom’s option and expense, to repair the defective
product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the
two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the
purchase price paid for the defective product. All products that are replaced will become the property of Polycom.
Replacement products or parts may be new or reconditioned.
Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the
remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid
and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that
provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the
returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s
expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of
loss or damage until the item is delivered to Customer.
Exclusions
Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or
malfunction in the product does not exist or results from:
• Failure to follow Polycom’s installation, operation, or maintenance instructions.
• Unauthorized product modification or alteration.
• Unauthorized use of common carrier communication services accessed through the product.
• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or
• Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards.
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY
FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND
NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE
SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
Safety Notices - 2
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Polycom® SoundStation® IP 5000 Phone User Guide
Safety and Compliance
Part 15 FCC Rules
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interferences received, including interference that may cause undesired operation.
Class B Digital Device or Peripheral
Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
Modifications
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly
approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be
used on a coin service or party line.
Installation Instructions
Installation must be performed in accordance with all relevant national wiring rules.
L’Installation doit être exécutée conformément à tous les règlements nationaux applicable au filage électrique.
When using Power over Ethernet (PoE), the equipment is to be connected only to PoE networks without
connections to the outside plant.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be
readily accessible.
La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être
facilement accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
CE and VCCI Mark
Hereby, Polycom, Inc. declares that the products in this manual are CE marked and in compliance with all EU
directives and regulations that apply to them including: R&TTE Directive 1999/5/EC. A full copy of the Declaration
of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire,SL1 4DX, UK.
Safety Notices - 3
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Polycom® SoundStation® IP 5000 Phone User Guide
Safety and Compliance (continued)
CE Mark R & TTE Directive (EU only)
Polycom (UK) Ltd tímto prohlašuje, že tento SoundStation IP 5000 je ve shode se základními požadavky a dalšími
príslušnými ustanoveními smernice 1999/5/ES.
Undertegnede Polycom (UK) Ltd erklærer herved, at følgende udstyr SoundStation IP 5000 overholder de
væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.
Hiermit erklärt Polycom (UK) Ltd, dass sich das Gerät SoundStation IP 5000 in Übereinstimmung mit den
grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet.
Käesolevaga kinnitab Polycom (UK) Ltd seadme SoundStation IP 5000 vastavust direktiivi 1999/5/EÜ põhinõuetele
ja nimetatud direktiivist tulenevatele teistele asjakohastele sätetele.
Hereby, Polycom (UK) Ltd. declares that this SoundStation IP 5000 is in compliance with the essential requirements
and other relevant provisions of Directive 1999/5/EC.
Por medio de la presente Polycom (UK) Ltd declara que el SoundStation IP 5000 cumple con los requisitos
esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE.
ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Polycom (UK) Ltd ΔΗΛΩΝΕΙ ΟΤΙ SoundStation IP 5000 ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ
ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ.
Par la présente Polycom (UK) Ltd déclare que l’appareil SoundStation IP 5000 est conforme aux exigences
essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE.
Con la presente Polycom (UK) Ltd dichiara che questo SoundStation IP 5000 è conforme ai requisiti essenziali ed
alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.
Hér með lýsir Polycom (UK) Ltd yfir því að SoundStation IP 5000 er í samræmi við grunnkröfur og aðrar kröfur, sem
gerðar eru í tilskipun 1999/5/EC
Ar šo Polycom (UK) Ltd deklare, ka SoundStation IP 5000 atbilst Direktivas 1999/5/EK butiskajam prasibam un
citiem ar to saistitajiem noteikumiem.
Šiuo Polycom (UK) Ltd deklaruoja, kad šis SoundStation IP 5000 atitinka esminius reikalavimus ir kitas 1999/5/EB
Direktyvos nuostatas.
Hierbij verklaart Polycom (UK) Ltd dat het toestel SoundStation IP 5000 in overeenstemming is met de essentiële
eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.
Hawnhekk, Polycom (UK) Ltd, jiddikjara li dan SoundStation IP 5000 jikkonforma mal-htigijiet essenzjali u ma
provvedimenti ohrajn relevanti li hemm fid-Dirrettiva 1999/5/EC.
Alulírott, Polycom (UK) Ltd nyilatkozom, hogy a SoundStation IP 5000 megfelel a vonatkozó alapvetõ
követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.
Polycom (UK) Ltd erklærer herved at utstyret SoundStation IP 5000 er i samsvar med de grunnleggende krav og
øvrige relevante krav i direktiv 1999/5/EF.
Niniejszym Polycom (UK) Ltd oswiadcza, ze SoundStation IP 5000 jest zgodne z zasadniczymi wymaganiami oraz
innymi stosownymi postanowieniami Dyrektywy 1999/5/WE
Polycom (UK) Ltd declara que este SoundStation IP 5000 está conforme com os requisitos essenciais e outras
disposições da Directiva 1999/5/CE.
Polycom (UK) Ltd týmto vyhlasuje, že SoundStation IP 5000 splna základné požiadavky a všetky príslušné
ustanovenia Smernice 1999/5/ES.
Polycom (UK) Ltd vakuuttaa täten että SoundStation IP 5000 tyyppinen laite on direktiivin 1999/5/EY oleellisten
vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen.
Härmed intygar Polycom (UK) Ltd att denna SoundStation IP 5000 står I överensstämmelse med de väsentliga
egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.
Safety Notices - 4
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Polycom® SoundStation® IP 5000 Phone User Guide
Safety and Compliance (continued)
WARNING Electrical Safety
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network
(TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports
both use RJ-45 connectors. Use caution when connecting cables.
This product is rated 48Vdc, 0.375A. When used with the optional external power supply, the power supply shall be
a Listed power supply with a LPS output, rated 48V, min. 0.375A.
Russian Compliance – SoundStation IP 5000
Ministry of Information Technologies & Communication of the Russian Federation – Declaration of
Conformity. DoC #
-5454. Expiry 26 September 2014.
New Zealand Telepermit
Polycom SoundStation IP 5000 Handsfree VoIP Conference System (PTC 220/10/039).
PTC General Warning
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item
complies with minimum conditions for connection to its network. It indicates no endorsement of the product by
Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work
correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply
that any product is compatible with all of Telecom's network services.
The CODEC and Optimum Packet Size for transmission through the Public Switched Telephone Network (PSTN)
Because of the extensive delay already experienced when calling cellular and international networks, Telecom
Access Standards recommends the use of 20mS or less packet length when passing packets through the PSTN.
The use of G.711 codecs and 20mS or less packet length is critical to maintaining delay times which comply with
PTC220 requirements (<50mS).
Echo cancellation
Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where
CPE return loss is maintained within Telepermit limits. However, those private networks making use of Voice over
IP technology are required to provide echo cancellation for all voice calls. The combined effect of audio / VoIP
conversion delay and IP routing delay can cause the echo cancellation time of 64 mS or more to be required.
Australia Warning
This equipment will not operate when mains power fails.
Restriction of Hazardous Substances (RoHS)
All Polycom products comply with the requirements of the EU Directive Restriction of Hazardous Substances
(RoHS) 2002/95/EC. Statements of compliance can be obtained from [email protected].
Safety Notices - 5
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Polycom® SoundStation® IP 5000 Phone User Guide
Safety and Compliance (continued)
Waste Electrical and Electronic Equipment (WEEE)
All Polycom products that fall within the scope of the EU Directive Waste Electrical and Electronic
Equipment (WEEE) 2002/96/EC carry the crossed wheelie bin symbol which advises customers not to
dispose of electronic products in the domestic waste stream but to recycle them safely as e-waste.
Polycom Take Back
In addition to any mandated take back requirement, Polycom offers free recycling of its branded products to
business users. Details can be found at http://www.polycom.com/company/about-us/recycle-program.html.
Operating Ambient Conditions:
•
•
•
Operating temperature: +41 to 104°F (5 to 40°C)
Relative humidity: 20% to 85%, noncondensing
Storage temperature: -22 to +131°F (-30 to +55°C)
Safety Notices - 6
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®
End-User License Agreement for Polycom Software
This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual
or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe,
the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by
Polycom, Inc. in the rest of the world (collectively, “Polycom”). The Software Product includes the
computer software included herewith and may include associated media, printed materials and online or
electronic documentation (“Software Product”). By clicking ‘I agree’ or by installing, copying, or otherwise
using the Software Product, you agree to be bound by the terms of this Agreement. If you do not agree to
the terms of this Agreement, do not install or use the Software Product, and return it to your place of
purchase for a full refund.
The Software Product is protected by copyright laws and international copyright treaties, as well as other
intellectual property laws and treaties. The Software Product is licensed (not sold) to you, and its use is
subject to the terms of this Agreement.
1. GRANT OF LICENSE.
Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the
Software Product included with the Polycom product that incorporates or uses the Software Product (the
“Product”). You may use the Software Product only in connection with the use of the Product. You are not
permitted to lease, rent, distribute or sublicense the Software Product or to use the Software Product in a
time-sharing arrangement or in any other unauthorized manner. Further, no license is granted to you in
the human readable code of the Software Product (source code). Except as provided below, this License
Agreement does not grant you any rights to patents, copyrights, trade secrets, trademarks, or any other
rights in respect to the Software Product.
2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
2.1 Limitations on Reverse Engineering, Decompilation, and Disassembly. You may not reverse
engineer, decompile, or disassemble the Software Product, except and only to the extent that such activity
is expressly permitted by applicable law notwithstanding this limitation. The Software Product is licensed
as a single product. Its component parts may not be separated for use on more than one Product.
2.2 Backup. Except as expressly provided for under this Agreement, you may not copy the Software
Product, except, however, you may keep one copy of the Software Product and, if applicable, one copy of
any previous version for back-up purposes, only to be used in the event of failure of the original. All
copies of the Software Product must be marked with the proprietary notices provided on the original
Software Product. You may not reproduce the supporting documentation accompanying the Software
Product.
2.3 Modifications. You may not modify, translate, or create derivative works of the Software Product.
2.4 Proprietary Notices. You may not remove or obscure any proprietary notices on or in the Software
Product or the supporting documentation.
2.5 Software Transfer. You may permanently transfer all of your rights under this Agreement provided
you retain no copies, you transfer all of the Software Product (including all component parts, the media,
any printed materials, any upgrades, this Agreement, and, if applicable, the Certificate of Authenticity),
and any recipient agrees to the terms of this Agreement. If the Software Product is an upgrade, any
transfer must include all prior versions of the Software Product. However, if the Software Product is
marked “Not for Resale” or “NFR,” you may not resell it or otherwise transfer it for value.
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2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any
images, photographs, animations, video, audio, music, text, and “applets” incorporated into the Software
Product), the accompanying printed materials, and any copies of the Software Product are owned by
Polycom or its suppliers. The Software Product is protected by copyright laws and international treaty
provisions. Title, ownership rights, and intellectual property rights in the Software Product shall remain In
Polycom or its suppliers. Title and related rights in the content accessed through the Software Product is
the property of such content owner and may be protected by applicable law. This Agreement gives you no
rights in such content.
2.7 Confidentiality. The Software Product contains valuable proprietary information and trade secrets
of Polycom and its suppliers and you shall protect the confidentiality of, and avoid disclosure and
unauthorized use of, the Software Product.
2.8 Dual-Media Software. You may receive the Software Product in more than one medium.
Regardless of the type or size of medium you receive, you may use only one medium that is appropriate
for your single Product. You may not use or install the other medium on another Product.
2.9 Reservation. Polycom reserves all rights in the Software Product not expressly granted to you in this
Agreement.
3. SUPPORT SERVICES.
Polycom may provide you with support services related to the Software Product (“Support Services”). Use
of Support Services is governed by the Polycom policies and programs described in the
Polycom-provided materials. Any supplemental software code provided to you as part of the Support
Services is considered part of the Software Product and is subject to the terms and conditions of this
Agreement. With respect to technical information you provide to Polycom as part of the Support Services,
Polycom may use such information for its business purposes, including for product support and
development. Polycom will not utilize such technical information in a form that personally identifies you.
4. TERMINATION.
Without prejudice to any other rights, Polycom may terminate this Agreement if you fail to comply with
any of the terms and conditions of this Agreement. In such event, you must destroy all copies of the
Software Product and all of its component parts. You may terminate this Agreement at any time by
destroying the Software Product and all of its component parts.
5. UPGRADES.
If the Software Product is labeled as an upgrade, you must be properly licensed to use the software
identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software
Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your
eligibility for the upgrade. You may use the resulting upgraded Software Product only in accordance with
the terms of this Agreement. If the Software Product is an upgrade of a component of package of software
programs that you licensed as a single product, the Software Product may be used and transferred only as
part of that single Software Product package and may not be separated for use on more than one Product.
6. WARRANTY AND WARRANTY EXCLUSIONS.
6.1 Limited Warranty. Polycom warrants that (a) the Software Product will perform substantially in
accordance with the accompanying documentation for a period of ninety (90) from the date of receipt by
you, and (b) any Support Services provided by Polycom shall be substantially as described in applicable
written materials provided to you by Polycom, and Polycom support engineers will make commercially
reasonable efforts to solve any problem issues. Polycom does not warrant that your use of the Software
Product will be uninterrupted or error free, or that all defects in the Software Product will be corrected.
Polycom’s sole obligation under this express warranty shall be, at Polycom’s option and expense, to
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refund the purchase price paid by you for any defective software product which is returned to Polycom
with a copy of your receipt, or to replace any defective media with software which substantially conforms
to applicable Polycom published specifications. Any replacement Software Product will be warranted for
the remainder of the original warranty period or thirty (30) days, whichever is longer.
6.2 Warranties Exclusive. If this Software Product does not operate as warranted above, your sole
remedy for breach of that warranty shall be repair, replacement, or refund of the purchase price paid, at
Polycom’s option. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES, TERMS OR
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY
OR OTHERWISE, INCLUDING WARRANTIES, TERMS OR CONDITIONS OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY
OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, OR USE
OF THIS SOFTWARE PRODUCT.
POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION
DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES
NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER
INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT, OR ANY
OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE,
LIGHTNING, POWER CUTS OR OUTAGES, OTHER HAZARDS, OR ACTS OF GOD.
7. LIMITATION OF LIABILITY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POLYCOM
OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL
DAMAGES WHATSOEVER (INCLUDING. WITHOUT LIMITATION, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY
OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE
PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES, EVEN IF
POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE,
POLYCOM’S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT
ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U.S. $5.00; PROVIDED, HOWEVER, IF
YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT, POLYCOM’S ENTIRE
LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT
AGREEMENT.
8. DISCLAIMER.
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the
limitation of incidental or consequential damages for certain products supplied to consumers, or the
limitation of liability for personal injury, so the above limitations and exclusions may be limited in their
application to you When the implied warranties are not allowed to be excluded in their entirety, they will
be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights
which may vary defending on local law.
9. EXPORT CONTROLS.
The Software Product may not be downloaded or otherwise exported or re-exported (i) into (or to a
national or resident of) Cuba, North Korea, Iran, Syria, Sudan, or any other country to which the U.S. has
embargoed goods; or (ii) to anyone on the U.S Treasury Department’s List of Specially Designated
Nationals or the U.S. Commerce Department’s Table of Denial Orders. By downloading or using this
Software Product, you are agreeing to the foregoing and you are representing and warranting that you are
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not located in, under the control of, or a national or resident of any such country or on any such list. If you
obtained this Software Product outside of the United States, you are also agreeing that you will not export
or re-export it in violation of the laws of the country in which it was obtained.
10. MISCELLANEOUS.
10.1 Governing Law. This Agreement shall be governed by the laws of the State of California, as such
laws are applied to agreements entered into and to be performed entirely within California between
California residents, and by the laws of the United States. The United Nations Convention on Contracts for
the International Sale of Goods (1980) is hereby excluded in its entirety from application to this
Agreement.
10.2 General. This Agreement represents the complete agreement concerning this license and may
amended only by a writing executed by both parties. If any provision of this Agreement is held to be
unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable.
10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom
for any reason, please contact the Polycom office serving your country.
10.4 U.S. Government Restricted Rights. The software and documentation provided by Polycom
pursuant to this Agreement are “Commercial Items,” as the term is defined at 48 C.F.R. §2.101, consisting
of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such
terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212
or 48 C.F.R. §§227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and
Commercial Computer Software Documentation are licensed to United States Government end users (1)
only as Commercial Items and (2) with only those rights as are granted to all other users pursuant to the
terms of this Agreement.
Corporate Headquarters:
6001 America Center Dr
San Jose, CA 95002
USA
Phone: 925.924.6000
Israel Office:
94 Derech Em Hamoshavot P.O.B. 3654,
Petach-Tikva 49130, Israel
Phone: +972 3 925 1444
Fax: +972 3 921 1571
Netherlands Office:
Tarnspolis Park, Siriusdreef 41, 2132 Wt
Hoofddorp Netherlands
Phone: 31-0-230-2600
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