Spec tra Link 8020/8030 Wireless
Telephone
User G uide
with Session Initia tion Protoc ol (SIP)
September 2010 Edition
1725-36165-001
Version G
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About this G uide
Thank you for choosing the SpectraLink 8020/8030 Wireless
Telephones with Session Initiation Protocol (SIP)1. These handsets
provide business telephony features and functions such as multiple
call appearances, call hold, transfer, and conference over your Local
Area Network. Your handset can call other telephone numbers and
extensions within your facility as well as any external telephone
number. Your handset will only work within your facility when it is
in contact with the LAN. It will not work beyond the coverage area of
the wireless LAN. Contact your system administrator if you have
questions about your facility’s boundaries.
In this User Guide, you will find everything you need to quickly use
your new handset. If you have questions about features and functions
customized for your facility, contact your system administrator.
Please read the Safety section in this guide before you set up and use
the SpectraLink 8020/8030 Wireless Telephone.
Polycom Model Numbers
This document covers the following registered model numbers:
802X (SpectraLink 8020 Wireless Telephone)
803X (SpectraLink 8030 Wireless Telephone)
PBP0850 (Standard Battery Pack)
PBP1300 (Extended Battery Pack)
PBP1850 (Ultra-Extended Battery Pack)
PCS1850 (Desktop Charger)
PCD1850 (Dual Charger)
PCQ1850 (Quad Charger)
1 SIP is a Voice over IP (VoIP) signaling protocol used by the SpectraLink 8020/8030 Wireless
Telephones to send and receive telephone calls over the computer system installed in your
facility. Calls are routed and managed by a SIP “call server”, sometimes referred to as the PBX.
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User G uide: Spec tra Link 8020/8030 Wireless Telephone with SIP
Related Documents
SpectraLink 8020/8030 Wireless Telephone Administration Guide for SIP
(1725-36038-001)
SpectraLink 8020/8030 Regulatory Information
(1725-36084-001)
Available at
Customer Support
Please contact your facility’s Network Administrator for support.
You may also access the Polycom Knowledge Base at
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
This typeface indicates a key, label, or button on SpectraLink
hardware.
Label
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C ontents
Overview..............................................................................................9
Battery Packs......................................................................................10
Accessories.........................................................................................22
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C ontents
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User G uide: Spec tra Link 8020/8030 Wireless Telephone with SIP
Single Charger ...................................................................................59
Dual Charger .....................................................................................60
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1
G etting Sta rted with your
Spec tra Link 8020/8030
Wireless Telephone
Overview
The SpectraLink 8020/8030 Wireless Telephone is a mobile handset
that uses a call server (sometimes referred to as the PBX) and the
Local Area Network (LAN) to connect to other telephones at your
workplace and on the public telephone system. The handset gives you
the freedom to roam throughout the workplace while providing all
the features and functionality of a SIP desk phone.
The handsets will only work when they are within range of the
wireless access points at your facility; they are not cellular or satellite
phones.
Install and charge the Battery Pack before using the SpectraLink
8020/8030 Wireless Telephone. See the Battery Packs section
below and Chapter 5 Charger Options.
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User G uide: Spec tra Link 8020/8030 Wireless Telephone with SIP
Battery Packs
Three battery pack models are available: Standard, Extended, and
Ultra-Extended. The Standard Nickel Metal Hydride (NiMH)
rechargeable handset Battery Pack gives you approximately four
hours of talk time or 80 hours of stand-by time. Stand-by time is when
the handset is turned on, but not in an active call.
Type
Standard
Talk Time
Standby Time
Charging Time
4 hours
80 hours
2 hours
6 hours
8 hours
120 hours
160 hours
3 hours
4 hours
Extended
Ultra-Extended
The type of Battery Pack is printed on the label. Remove the
Battery Pack and view the label to determine the type of Battery
Pack you have been issued.
Use only Battery Pack models BPL100, -200 and -300 in the
SpectraLink 8020/8030 Wireless Telephones.
Indications of low battery
The handset will need to have its Battery Pack recharged periodically.
The Battery Pack icon on the handset display’s status row indicates
the amount of charge remaining. Additionally the handset will sound
warning tones and display the Battery Low message when there are
fewer than two minutes of talk time remaining.
A melody will play when the handset is powered on for the first time
after being fully charged, unless this feature has been disabled. Each
Battery Pack type has a different melody. See your system
administrator if you have questions about the type of Battery Pack
you have been issued.
When the handset is in Standby mode, the message Battery Low and a
series of chirps indicate a critically low Battery Pack charge. The
handset will not work until the Battery Pack is charged.
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G etting Sta rted with Your Spec tra Link 8020/8030 Wireless Telephone
Take care not to short the battery contacts on the Battery Pack
with metal objects such as coins, keys or paper clips. Shorting
the contacts can cause permanent damage.
Battery Pack removal and replacement
To remove, press down on the latch on the Battery Pack on the back of
the handset. The Battery Pack releases outward.
To replace, slide the lip of the Battery Pack into the bottom of the
cavity. Push the top of the Battery Pack until it snaps into place. You
should not have to force it against the handset.
Notes on Battery Packs
•
•
•
Battery Pack life will vary depending on handset model and
features and system infrastructure.
Maximum Battery Pack performance is achieved after a few
charge/discharge cycles.
If multiple Battery Packs are supplied with your handset, Polycom
recommends that each be fully charged upon receipt to prolong
battery life. Battery Packs will slowly lose charge if unused. To
maintain battery potential, charge unused Battery Packs occasion-
ally or alternate Battery Pack use.
•
•
After a length of time Battery Packs will lose the ability to
maintain a charge and to perform at maximum capacity and will
need to be replaced. This is normal for all batteries.
If your Battery Pack requires replacement, contact your system
administrator.
•
•
Overnight charging is best done while the handset is turned off.
If the handset does not charge, clean Battery Pack, charger and
handset contacts with an alcohol swab.
•
•
When the handset is properly seated, the backlight comes on
briefly and the handset beeps to indicate that charging has begun.
Any battery which exhibits swelling, cracking or other
abnormality should be disposed of promptly and properly.
Only use SpectraLink Battery Packs with SpectraLink
8020/8030 Wireless Telephones.
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User G uide: Spec tra Link 8020/8030 Wireless Telephone with SIP
Features of your SpectraLink 8020/8030
Wireless Telephone
The handset operates much like a cell phone, and is programmed by
your system administrator to support the features commonly
available in an office environment. Orient yourself to your handset’s
features using the illustration below and the following explanatory
material.
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G etting Sta rted with Your Spec tra Link 8020/8030 Wireless Telephone
1. Ea rpiec e —Delivers audio to the ear.
2. Sc reen —Displays information relating to the handset’s current
mode. See Handset Modes below.
3. Softkeys —Four softkey buttons. A softkey label appears in the
display area just above the corresponding softkey when the
function assigned to that softkey is available.
4. Hea dset ja c k —Allows you to place and receive calls through a
SpectraLink headset.
5. Up/Down buttons —Use these buttons to scroll through
displayed menu options. Use to adjust speaker volume while in a
call.
6. Emergenc y Dia l/TALK button —SpectraLink 8030 only. This
button may be programmed by the system administrator for
either Emergency Dial or Push-to-talk (PTT) functionality. Test the
active mode by pressing the button once to see which feature is
active. If you are prompted to press it twice to place an emergency
call, then Emergency Dial is programmed. Check the Config menu
to determine if PTT is activated. Push and hold to activate push-
to-talk mode.
7. On hook —Also referred to as END. Use to power on and power
off the handset, and to end a call.
8. Off hook —Also referred to as START. Use to obtain a dial tone or
place a call.
9. Na v a nd Na v OK keys —Four directional navigation keys and a
NavOK key. Use the Nav ef and cd keys for menu navigation.
Use the NavOK key to select menu items, place calls, and perform
softkey functions as described below in NavOK functions.
10. Keypa d —12 keys provide the 10 digits 0-9, the alphabetic
characters, and special characters available in context-sensitive
applications.
11. FC N —Press to access the Function menu; press in combination
with assigned keys to access programmed system functions.
12. LINE —Press to access additional line appearances.
13. Ba ttery c onta c ts —Located along the bottom edge, the battery
contacts enable the handset to be charged in the Desktop Charger
or the Dual Charger. They should be kept clean and free of debris.
14. Mic rophone —Sensitive microphone transmits voice accurately
and without distortion.
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User G uide: Spec tra Link 8020/8030 Wireless Telephone with SIP
The Handset Display
When first powered on, the handset screen will display the standby
screen. This screen displays a top row of system icons showing the
status of the handset, followed by two lines for the handset’s
extension number and name, a line for date and time display, and a
bottom row for softkey labels.
While the handset is in use, display screens include:
•
•
•
•
Call status screen
Push-to-talk screen (8030 only, if available)
Message screen (if available)
Menu screens.
The call status screen has the following format:
This example shows:
•
System icons (see table on next page)
•
Call tabs (A call tab appears for each call in progress.)
— Two call tabs indicate that two calls are in progress.
— The call status icon
is being dialed.
for the active call indicates that this call
— The call status icon
for the pending call tab to the right
indicates that call is on hold.
•
•
•
First row text —the active call is on line 1, extension 3001
Enter Number —the handset is ready to be dialed
Dialed number (xxxx) —once this call is connected, the connected
party’s information will appear here
•
•
Fourth row display —help or error messages, as appropriate
Softkeys offering text editing functions (see table below)
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G etting Sta rted with Your Spec tra Link 8020/8030 Wireless Telephone
System Icons
Indicator Function
The signal strength icon indicates the strength of the signal and can assist
the user in determining if the handset is moving out-of-range.
The battery icon indicates the amount of charge remaining in the Battery
Pack. When only one level remains, the Battery Pack needs to be charged.
The missed call icon is displayed when a call is not answered. Such calls
can be viewed in the Missed Log. It is active only when Call Logging has
been enabled by the system administrator.
The voicemail icon is activated when a new voicemail message is received
if the feature is supported by the phone emulation.
The speakerphone icon displays when the speakerphone is active.
Up and down arrows are displayed when the menu has additional options
above or below.
Left or right arrows are displayed during editing when the cursor may be
moved left or right.
The location service icon indicates the Real-Time Location System (RTLS)
is enabled.
Locked indicates that the keypad is locked to prevent accidental activation.
Use the Unlk softkey plus the # key to unlock it.
Locked
[No Service If warning tones are not disabled, an alarm will sound and a descriptive
message] message displays when the handset cannot receive or place calls. You
may be outside of the covered area. Walk back into the covered area. The
in-service tone indicates service is reestablished.
The download icon indicates that the handset is downloading code. This
icon only appears while the handset is running the over-the-air downloader.
It appears to the right of the signal strength icon in the same location as the
voicemail icon.
The download failure icon indicates that the handset has failed to download
code because the code is incompatible with the handset hardware. Contact
your system administrator should this icon appear.
MUTED The muted icon indicates the current call is locally muted.
XXXX During character entry, indicates current data entry symbol mode.
Call Status Icons
Indicator Function
On-hook icon, Solid when in standby mode to indicate that at least one call
is still active or on hold. Flashing when incoming call is ringing.
Off-hook icon. Solid when a call is being dialed.
Hold icon. Call is on hold.
Transfer icon. Call is in the process of being transferred.
Audio flowing icon (flashing). Audio is flowing both ways on a call.
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Indicator Function
Audio receive-only icon (flashing). Locally muted or far end hold with no
music on hold.
No audio icon. No audio is flowing. Call is terminating or far end hold with
audio disable.
Softkeys
Softkey
Name
Displayed during…
Press to…
<<
Cursor backward
Cursor forward
Entering a dial number.
Move the cursor back one position.
>>
Entering a dial number.
Move the cursor forward in
alphanumeric mode. If the cursor is
at the end of the line, adds a space
character.
Answ
Bksp
Back
Dial
Answer
Incoming call on the selected
line.
Answer the call (equivalent to START
key).
Backspace
character
Entering a dial number.
Delete the character prior to the
cursor position.
Back one screen
Displaying a menu.
Exit the menu, move back one
screen.
Dial Call
A dial number is being
entered on the selected line.
Initiate a phone call to the entered
dial number.
End
End Call
An active call on the selected Terminate the call without going back
line.
to standby mode.
Favr
Fwd
Favorites
Prior to entering the first
character of a dial number.
Activate the Favorites menu.
Forwarding
Definition
Prior to entering the first
character of a dial number as forwarding destination.
a call forwarding destination.
Initiate definition of a new call
Delete a previously defined call
forwarding destination.
Hold
Hold
In an active call.
Place the call on hold. The call status
tab shows
hold or
when the call is on
when audio is flowing.
Logs
Msg 2
Call Logs
Message
Standby mode
Open the Call Log menu.
Initial dial screen when new
line is selected and a dial
tone is active prior to
Initiate a call to the specified
message center contact address for
retrieval or administration of
entering first character of the voicemail.
number to be dialed.
Mute
Toggle muting
In an active call.
Toggle audio transmission to the far
end. The call status tab shows
when not muted or when muted.
2 Appears only if the PROXYn_MAIL_NOTIFY is configured. A message center contact address must be defined for the proxy used
by the selected line.
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G etting Sta rted with Your Spec tra Link 8020/8030 Wireless Telephone
Softkey
Name
Displayed during…
Press to…
OK
OK
Power up registration if
username is not configured
in admin menu.
Send the username and password to
the SIP server for authorization to
register the handset.
Redl
Rej
Redial
Reject
Prior to entering the first
character of a dial number.
Redial the last number that was
dialed.
Incoming call on the selected Reject the incoming call. The SIP
line.
server will then redirect the call
elsewhere, such as voicemail.
Resm
Resume
In an active call and you
Resume a call that was previously
have placed the call on hold, placed on hold or that went on hold
or in standby mode if any call when another line was activated.
is on hold.
Save
Save
Entering a dial number as a
call forwarding destination.
Save the dial number as the call
forwarding destination for the
selected line.
Symb
Symbols
Entering a username or
password.
Select the set of symbols available
on the keypad while entering data.
Entering the digits of a
number.
NavOK Functions
The NavOK key acts as a fifth softkey with implicit functionality as
follows:
State NavOK key function
Dialing Place a phone call.
Answering Answer a phone call
Holding Resume audio.
Displaying menu Select the highlighted menu option.
Displaying call status Connect audio on the currently selected call and place any previous call on
hold.
Entering login name Save name or password and proceed with startup.
or login password
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User G uide: Spec tra Link 8020/8030 Wireless Telephone with SIP
Menus
Line menu
The Line menu allows you to activate a call on a selected line or to
view the status of lines.
Press the LINE key to display a menu of available lines and to activate
a new call on a selected line.
The currently selected line is indicated by an asterisk (*). Lines which
have new voicemail are flagged with plus (+) characters. The proxy
server IP address is displayed on the info line. Lines that should be
registered but have failed registration for any reason are displayed in
faded text and are not selectable from the menu.
Exit the Line menu display by pressing a line number key to start a
new call on the selected line and put any other call on hold, or by
pressing the END key to exit without starting a new call. Press the
More softkey to page through additional items on the Line menu.
Favorites menu
The Favorites menu assists you in dialing by providing access to a
predefined list of dial numbers. The predefined list can include either
complete dial numbers for named parties or partial numbers that
need additional data entry. This might be the case, for example, if a
PBX feature access code for call forwarding is defined in the favorites
list but you need to add the forwarding destination information
before sending the call to the call server to activate the feature.
While in active mode, press the Favr softkey to display a menu of pre-
defined numbers or names that can be dialed (as programmed in the
SIP TFTP configuration file.) When an item is selected from the list,
the dial number is displayed. You may edit or add digits to the
displayed number if necessary before pressing the NavOK key or
START to place the call. When using the Favorites menu to perform a
blind transfer to someone on the list, scroll to the entry on the
Favorites menu, press FCN and select Transfer.
Symbol menu
The Symbol menu allows you to change the set of characters available
for data entry through multiple key presses of the dial pad keys.
While dialing a number or entering login information, press the Symb
softkey to view a menu of possible sets of characters that can be
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G etting Sta rted with Your Spec tra Link 8020/8030 Wireless Telephone
entered using multiple key presses. Normally, a simple numeric
mode is selected; selecting other symbol modes allows convenient
access to the complete printable US ASCII character set. The
following table shows what characters are available through repeated
key presses in various symbol modes.
Key Numeric Alpha-Numeric
Numeric-Alpha
Punctuation
1
2
3
4
5
6
7
8
9
0
*
1
2
1 ; : / \ ! ‘
a b c 2 A B C
d e f 3 D E F
g h I 4 G H I
j k l 5 J K L
1
@ : 1
2 A B C a b c
3 D E F d e f
4 G H I g h i
5 J K L j k l
; , 2
3
& | ` ~ 3
( ) 4
4
5
< > 5
{ } 6
6
m n o 6 M N O
6 M N O m n o
7
p q r s 7 P Q R S 7 P Q R S p q r s
t u v 8 T U V 8 T U V t u v
w x y z 9 W X Y Z 9 W X Y Z w x y z
[ ] 7
8
‘ “ \ 8
^ _ 9
9
0
@ - _ 0 = , < >
. $ * & % + ( )
[space] , ( ) |
0 - _
[space] 0
* . = + / -
# ! ? $ %
. *
@ *
* .
#
# # [space]
FCN menu
The FCN menu is accessible while in the active mode and provides
these features:
Transfer
Do Not Disturb
Set/Clear Forward
<custom application 1>
<custom application 2>
<custom application 3>
Items on this menu are accessible through the Nav cd keys or
through shortcut keys as displayed with the menu items. Installed
custom applications, such as messaging applications, are
automatically added as items at the end of this menu when defined
on an Open Applications Interface (OAI) server. If you have questions
about the functionality of a custom application, contact your system
administrator.
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User G uide: Spec tra Link 8020/8030 Wireless Telephone with SIP
Handset Modes
Standby mode (on-hook)
In standby mode, the handset is powered on and is ready to send and
receive calls. The extension number is shown on the display and there
is no dial tone. In this mode, the handset is conserving battery power
and bandwidth.
When an incoming call arrives, the handset rings and goes into active
mode. Answer the call by pressing the START key, the Answ softkey or
NavOK. The handset will ring according to user preference as
specified in the standby menus. You can silence the ringing by
pressing the END key. If you do not wish to accept the call, press the
Rej softkey. The call will be redirected to voicemail if available.
Active mode (off-hook)
The handset is in the active mode when you are placing or receiving a
call, or when the handset is in communication with the SIP server.
When an incoming call occurs during an active call, the handset will
play the second call ringing sound until the call is answered, the caller
hangs up, or the call transfers to voicemail. If you press the END key,
the first (active) call ends and the handset reverts to a full ring for the
second call.
The active mode utilizes the most bandwidth and battery power. To
conserve these resources, return the handset to the standby mode at
the end of your call by pressing the END key.
Push-to-talk (PTT) mode
The SpectraLink 8030 Wireless Telephones utilizes channels for
incoming and outgoing radio communication, similar to a walkie-
talkie. While using this feature, the handset is in PTT mode. It can
receive regular phone calls while in this mode. When a regular phone
call is answered, the handset switches to active mode.
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G etting Sta rted with Your Spec tra Link 8020/8030 Wireless Telephone
Configuration menu mode
When user preferences are being configured in the Config menu, the
handset is on, but is not active. It cannot receive calls while in the
Config menu. The handset will revert to standby mode if there is no
activity in configuration menu mode.
Message alert mode
If text messaging functions have been programmed, as in a nurse call
system, the handset is able to receive text messages. While these
messages are being accessed, the handset is in message alert mode.
Incoming calls will ring with the second call ringing sound.
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Accessories
Carrying devices and headsets that are specifically designed for your
SpectraLink handset may be purchased through your service
representative.
Carrying Options
The following options are available for handset protection and easy
handset carrying and removal.
•
Belt c lip: Spring-loaded plastic belt clip that attaches to the back
of the handset.
•
•
Swivel belt c lip: Swivel-style belt clip that attaches to the back of
the handset with full 360 degree swivel or eight-position ratchet
options.
Swivel c a rrying c a se: Black leather case with keypad cover and
swivel-style quick release belt clip.
•
•
•
Holster: Black holster with belt clip.
C ord la nya rd: Nylon cord lanyard with quick disconnect.
C oiled la nya rd: Plastic coiled lanyard with clothing clip.
Headsets
Polycom offers optional headsets (for North America only) for use in
noisy environments or if you need to have your hands free while
talking on the handset.
To use the headset, simply plug it into the jack on the right side of the
handset. While using a headset, the handset will ring according to the
user profile setting established in the Headset/Speaker ring option.
The external ring will ring according to the setting of the profile.
The headsets offered by Polycom have been laboratory tested and
work properly with the SpectraLink 8020/8030 Wireless Telephone.
Polycom does not recommend using other headsets.
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2
C ustomizing your Spec tra Link
8030/8030 Wireless Telephone
When the handset is in standby mode (on but not in use), press the
Cfg softkey to display the configuration menu (“Config menu”). The
handset cannot make or receive calls while in the Config menu. This
menu allows you to set user preferences and display handset
information.
Check with your system administrator for specific features supported
by your handset.
Config Menu
Config menu 2nd level
3rd level
4th level
5th level
6th level
Lock Keys
Language
User Profiles
Off
PBX
Continuous
Short Pulse
Long Pulse
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Config menu 2nd level
3rd level
4th level
5th level
6th level
Volume
„„„„„„„„
Off
PBX
Continuous
Short Pulse
Long Pulse
No Delay
5 Second Delay
10 Second Delay
Phone Settings
Predial
Disable/Enable
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C ustomizing Your Spec tra Link 8020/8030 Wireless Telephone
Config menu 2nd level
Push-to-talk †
3rd level
4th level
5th level
6th level
System Info
Emergency Dial ‡
Emergency Number
Emergency Name
† (SpectraLink 8030 only) Push-to-talk must be enabled by the system administrator before it can be
activated by the user. If it is not enabled, then it will not appear on the Config menu. If PTT has not been
enabled, Emergency Dial may be. Check the System Info options to determine if Emergency Dial
appears. If so, it is active.
‡ (SpectraLink 8030 only) Emergency Dial will appear if it has been enabled by the system
administrator. The Emergency Number/Name options allow you to check the number and name that
is dialed when the Emergency Dial button is pressed twice in two seconds.
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Default settings
The profile options on the Config menu may be reset to their default
values by the system administrator. These are the default settings:
Setting/profile
Silent
Vibrate
Soft
Loud
Custom
Language
English
English
English
English
English
Ring Cadence
Ring Tone
Off
Off
PBX
Tone 1
3
PBX
Tone 1
7
PBX
Tone 1
5
Tone 1
1
Tone 1
1
Ring Volume
Vibrate Cadence
Ring Delay
Off
PBX
0
Off
Off
PBX
5
0
0
0
Noise Mode
Normal
Speaker
Off
Normal
Speaker
Off
Normal
Speaker
On
Normal
Speaker
On
Normal
Speaker
On
Headset/Speaker
Key Tones
Warning Tones
Push-to-talk *
PTT Vibrate †
Emergency Dial ‡
Off
Off
Off
Off
Off
Off
Off
On
On
On
Disabled
On
Disabled
On
Disabled
On
Disabled
On
Disabled
On
* Push-to-talk must be enabled by the system administrator before it can be activated by the user. If it is not enabled, then it will not
appear on the Config menu and will not be “On” for any profile.
† PTT Vibrate is available only when Push-to-talk has been enabled by the system administrator.
‡ Emergency Dial must be enabled by the system administrator. If enabled, it will be “On” (or available for use) in every profile.
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C ustomizing Your Spec tra Link 8020/8030 Wireless Telephone
Toggle options
Some menu items have only two options, which operate on a toggle
basis. The current setting is shown below the menu heading on the
info line. The other available setting is highlighted in the menu list.
Press NavOK to activate the highlighted setting.
For example, when predial is disabled, the info line displays Predial
Disabled and the highlighted menu item is the Enable Predial option.
Press NavOK to enable predial. The info line will change to display
Predial Enabled.
In another example, when the info line displays Ring in Speaker, the
highlighted menu option is Ring in Headset, Press NavOK to select
Ring in Headset, The ring will now sound in the headset and the info
line will change to Ring in Headset.
Lock Keys
When enabled, the Keypad Lock option will lock the keypad
immediately. If the keypad is locked, it may be unlocked by pressing
the Unlk softkey and then the # key.
Language
The language used by the handset display may be changed by
selecting one of the language options on the list. English is the default.
User Profiles
Your handset ring behavior is established by the five User Profiles:
Silent, Vibrate, Loud, Soft and Custom. The currently-active user profile
is shown on the standby display. If you want to quickly switch to a
different profile, while in standby press the Prof softkey and select a
different profile from the list. The currently-active profile is marked
with an asterisk (*).
Set as Active
You can change to a different User Profile from the Config menu by
selecting the desired profile and then selecting Set as Active and
pressing the NavOK key. This activates the new User Profile.
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Ring Settings
The Ring Settings option allows the user to set the ring for three
separate functions. Telephone Ring is used for usual telephony
functions. Message Alert 1 and Message Alert 2 may be used to set
different ringing patterns for custom applications.
Telephone Ring
The telephone ring setting allows the user to set a distinctive ring
rhythm, tone, volume and sequence. Select from an audible ring, a
vibrate-only ring or a vibrate ring accompanied by an audible ring.
Ring Cadence The ring cadence is the rhythm of the ring. It may be
set to a pre-programmed ring cadence, or it may be set to obtain its
cadence from the SIP proxy server. The PBX option is designed to
utilize any distinctive rings sent by the proxy server while allowing
the user to set unique rings for auxiliary applications.
Off: Silent
PBX: The PBX, also known as the SIP call server, determines ring
cadence (e.g. the call server may send rings that differentiate
between internal and external calls)
Continuous: Rings continually until answered
Short Pulse: Rings in short bursts
Long Pulse: Rings in long bursts
Ring Tone Scroll and select from ten available tones. The Play softkey
allows the user to preview the tone before selecting. If Ring Cadence
is turned off, the Ring Tone option will not appear on the menu.
Ring Volume Use the Nav ef keys to change the Ring Volume
setting, or press the up/down volume buttons on the side of the
handset during ringing. If Ring Cadence is turned off, the Ring
Volume option will not appear on the menu.
Vibrate Cadence Vibrate Cadence options are the same as for Ring
Cadence (see above).
Ring Delay Ring Delay determines how long the vibrate cadence will
play before the audible ring starts. If Ring Cadence is turned off, the
Ring Delay option will not appear on the menu.
Message Alerts 1 and 2
Message Alerts are used by external applications such as nurse call
systems. If such systems are installed in your facility, you may adjust
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their ring characteristics to differentiate them from other rings.
Contact your system administrator to find out if these options are
available.
Noise Mode
Provides options that describe the noise level in your environment.
Changing this mode to High or Severe adjusts the handset’s
microphone and in-ear speaker volume to account for background
noise. Select Normal for most office environments; High for moderate
background noise; or Severe for extremely noisy conditions. If you
use High or Severe modes in a quiet environment, the person on the
other end of the line may find it difficult to hear your voice.
High and Severe noise modes increase microphone, speaker, and ring
volume settings above Normal mode baseline. All measures are
approximate.
Noise mode
Microphone
In-ear speaker
Ring volume
High
+12dB
+6dB
+3dB
Severe
+18dB
+12dB
+6dB
Ring in Headset/Speaker
Toggle between the two options to select ring location.
Warning Tones
The handset plays various Warning Tones such as system up or
down, out of range, etc. These tones may be turned on or off and are
enabled by default.
Key Tones
Key Tones may be turned on or off and determine whether tones play
when keys are pressed. Key Tones are enabled by default.
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Phone Settings
Keypad Autolock
The handset may be set to lock the keypad automatically when in
standby mode. The automatic locking function of the keypad may be
disabled (the default) or adjusted for a 5, 10 or 20-second delay before
locking.
Display Contrast
The display may need to be adjusted for different lighting situations.
Contrast may be set by pressing the up/down buttons on the side of
the handset or the Nav ef keys until the desired contrast is
displayed.
Use Hearing Aid
The handset speaker may be set for use with a hearing aid. Toggle to
set the desired option.
Startup Song Play/Inhibit
When the handset is powered up, a series of tones sounds. The
Startup Song is enabled by default.
Predial
Enabling Predial allows the user to enter a phone number and then
press the START key to initiate the call. If Predial is disabled in the
Config menu, speed dial calls cannot be made from standby mode.
Predial must be enabled if you wish to use the Redial feature. See
Chapter 3 Using the Basic Features of Your SpectraLink 8020/8030
Wireless Telephone for more information on using the Redial feature.
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C ustomizing Your Spec tra Link 8020/8030 Wireless Telephone
Push-to-Talk (PTT)
If the system administrator has configured the SpectraLink 8030
Wireless Telephones for PTT, they can be used like walkie-talkies.
If the system administrator has disabled PTT, the PTT options will
not appear in the Config menu.
Default Channel
Displays all enabled PTT channels. The default transmission channel
is marked with a (*) to the left of the channel. If you wish to change
the default PTT channel, use the Nav cd keys to scroll to the desired
channel and press NavOK to select it.
The handset will transmit only to phones set to receive on the selected
channel. The Priority Channel transmits to all channels.
Subscribed Channels
Displays all enabled PTT channels. The handset will receive PTT
transmissions on all subscribed channels, which are marked with a (*)
to the left of the channel. The handset will not receive a PTT
transmission on a channel to which the user has not subscribed. If you
wish to select or deselect a subscribed channel, use the Nav cd keys
to scroll to the desired PTT channel and press NavOK.
PTT Audio Volume
Use the Nav ef keys or the up/down volume buttons on the side of
the handset to adjust the PTT Audio Volume setting.
PTT Tone Volume
Use the Nav ef keys to adjust the PTT Tone Volume setting.
PTT Vibrate
To enhance the alerting of a PTT call, PTT Vibrate may be enabled.
When PTT Vibrate is enabled, the handset will vibrate three times
whenever a PTT broadcast is received, whether the handset is in
standby or in a call. If in a call, the chirp alert will also sound. The
vibration does not replace any PTT tone volume already set.
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To set the handset for PTT vibrate only, enable PTT Vibrate and set the
tone volume to zero.
System Info
Displays the IP address of the highlighted menu item. The IP address
appears in the upper portion of the screen below the words System
Info.
Phone IP Address
Displays the IP address currently assigned to the handset by the SVP
Server.
Alias IP Address
Displays the IP address used by the call server to send
communications to and from the handset via the SVP Server
SVP IP Address
Displays the IP address of the SVP Server.
OAI IP Address
Displays the IP address of the server used for custom applications
when defined on an Open Applications Interface (OAI) Server.
Firmware Version
Displays the software version running the handset. The MAC address
is the hardware identification number and is set at the factory. Three
code numbers correspond to the three software files that each
software version uses.
Emergency Dial
(SpectraLink 8030 Wireless Telephone only)
Emergency Dial will appear if it has been enabled by the system
administrator. The Emergency Number/Name options allow you to
check the number and name that is dialed when the Emergency Dial
button is pressed.
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3
Using the Ba sic Fea tures of
your Spec tra Link 8020/8030
Wireless Telephone
Your SpectraLink 8020/8030 Wireless Telephone is designed to be
used like a cell phone on a public switched telephone network
(PSTN). You can place calls, transfer a call to someone else, or conduct
a conference call.
Only one call is active at any given time. The active call has audio
associated with it. There may be multiple other calls:
•
•
On hold
In an “Incoming call” or “Ringing” state
This chapter provides basic operating instructions for the SpectraLink
8020/8030 Wireless Telephone. This chapter contains instructions on
how to:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Turn the handset on and off
Change the language
Lock and unlock the keypad
Place a call
Place an emergency call
Answer or reject a call
Place a call on hold
Answer a second call
Resume a call on hold from standby
Navigate among call tabs
Set and clear Call Forwarding
Set and clear Do Not Disturb
Redial last number dialed
Silence the ring
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•
•
•
•
•
•
•
Change the ring volume
Adjust the speaker or headset volume
Mute/unmute a call
End the call
Change the profile
Open the Config menu
Turn on the backlight
Turn the Handset On
Press and hold the END key until two chirps sound.
Turn the Handset Off
Press and hold the END key. One chirp will sound. If you are in a call,
hang up first, then turn off the handset.
Change the Language
Press the Cfg softkey to open the Config menu and then select the
Language option. Select the desired language and press NavOK.
Lock the Keypad
While in standby mode press the Cfg softkey, then press NavOK.
Unlock the Keypad
Press the Unlk softkey, then #.
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Using the Ba sic Fea tures of Your Spec tra Link 8020/8030 Wireless Telephone
Place a Call
1. To dial a number, follow any one of these sequences:
» Press the START key, wait for a dial tone, then dial the number.
Then press either START again or Nav OK.
» Dial the number and then press the START key or Nav OK.
» Press the Spkr softkey, then dial the number. Then press either
START again or Nav OK.
» Press the Redl softkey to redial the last number called.
» Press the START key; press the Favr softkey; use the Nav cd
keys to select the number or user from the list; press Nav OK to
dial the number.
» Press Logs, select a call log and select the number you wish to
call and them press START or the Spkr softkey. This option is
locally enabled or disabled. See you system administrator if
you need assistance.
2. Listen for the ring to indicate the alerting of the called party.
Note: Line 1 is the default line
Example:
Line 1 : [your dial number]
to
[dialed number]
Spkr Hold Mute End
Place an Emergency Call
(SpectraLink 8030 Wireless Telephone only)
The large button on the left side of the SpectraLink 8030 Wireless
Telephone may provide you with either Emergency Dial or PTT as
determined and activated by the system administrator.
Press this button one time. If Emergency Dial is active, an
explanatory message will be displayed.
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When Emergency Dial has been enabled, the handset will dial an
emergency number when it is pressed twice within two seconds. The
number dialed may be found under the Config Menu>System Info
option.
Caution! Emergency Dial will be inoperable if the wireless
system or the call server fails for any reason. Do not rely on it
as your sole method of emergency notification.
Answer or Reject a Call
When the handset rings, the line’s icon
will flash.
Row 1 will display the line number and your dial number.
Row 2 will display from.
Row 3 will display the caller ID of the incoming call.
Example:
Line 1 : [your dial number]
from
[caller ID]
Spkr Answ Rej
To answer a call:
» Press the START key and hold the handset to your ear.
» Press NavOK and hold the handset to your ear.
» Press the Answ softkey and hold the handset to your ear.
» Press the Spkr softkey and speak towards the handset.
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Using the Ba sic Fea tures of Your Spec tra Link 8020/8030 Wireless Telephone
When the call is answered, a flashing double arrow
displays on the
call icon tab at the top of the display, indicating that this line is in an
active call with established audio connection. The softkeys for Hold,
Mute and End appear to the right of the Spkr softkey.
Example:
Line 1 : [your dial number]
from
[caller ID]
Spkr Hold Mute End
To reject a call:
» Press the Rej softkey to reject the call and allow the SIP server to
redirect the call elsewhere, usually to voicemail.
Place a Call on Hold
Press the Hold softkey.
When a call is placed on hold, the hold icon
softkey displays.
appears and the Resm
Example:
Line 1 [your dial number]
from
[caller ID]
Spkr Resm
Answer a Second Call
When an incoming call occurs during an active call, the handset will
play the second call ringing sound until:
•
•
•
the call is answered
the first call is terminated
the caller hangs up or
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•
the call is transferred to voicemail.
1. Press the Nav f key to select the incoming call tab and view call
details. (The original call’s audio remains active.)
Example:
Line 1 : [your dial number]
from
[caller ID]
Spkr Answ Rej
2. Press NavOK, START, Spkr or Answ to place the current call on hold
and answer the second call, or
3. Press the Rej softkey to reject the incoming call.
Resume a Call on Hold from Standby
Press the Resm softkey. If more than one call is on hold, use the Nav
ef keys to select the call you wish to resume and press the Resm
softkey or NavOK.
Navigate among Call Tabs
Use the Nav◄► keys.
Forward Calls
Calls may be forwarded on a per-line basis. The Line menu display
will indicate if a line is forwarded by a > character followed by the
destination address.
•
When a line is forwarded, the standby screen displays the
forwarding status, unless the do-not-disturb feature is enabled.
•
If your handset has multiple lines, set or clear forwarding for each
line individually.
1. Press START, or press LINE and select the line number that you want
to be forwarded.
2. Press FCN.
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3. Select the Set/Clear Forward option from the FCN menu by
pressing key 3 or the NavOK key.
4. Enter the forwarding number for the indicated line.
5. Press NavOK to save.
If calls are forwarded through the wireless telephone and it
goes out of range, is turned off or otherwise loses contact with
the call server, call forwarding cannot be accomplished. Use a
deskset to forward calls or do not turn off your handset.
Clear Forwarding on a Line
1. Press START or select the line number from the Line menu.
2. Press FCN.
3. Select the Set/Clear Forward item from the menu and press
NavOK.
Do Not Disturb (reject all incoming calls)
1. Press START.
2. Press FCN.
3. Select the Do Not Disturb item from the menu and press NavOK.
When the do-not-disturb feature is enabled, the standby screen will
display Do Not Disturb. The handset will not ring for new incoming
calls.
Clear Do Not Disturb
1. Press START.
2. Press FCN.
3. Select the Do Not Disturb item from the menu and press NavOK.
Redial the Last Number you Dialed
1. Press START.
2. Press the Redl softkey.
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3. Verify that the displayed number is the one you want and the line
number is valid.
4. Press NavOK or START.
Silence the Ringing
Press the END key to silence the external speaker ring and convert to
in-ear speaker ringing.
External speaker ringing will resume when the next incoming call is
received while the handset is in standby mode.
Change the Ring Volume
Press the up/down volume buttons on the side of the handset during
ringing, or while the handset is in standby mode.
Adjust the Speaker Volume
While speakerphone is active, press the up/down volume buttons on
the side of the handset during the call.
Adjust the Headset Volume
While the headset is plugged in, press the up/down volume buttons
on the side of the handset during the call.
Mute/Unmute a Call
Press the Mute softkey. When the handset is muted, the audio flowing
icon changes to the audio receive-only icon . Press the Mute
softkey again to restore audio pickup.
End a Call
Press the End softkey to maintain the active mode and view the active
calls. Press the END key on the keypad to return to the standby mode.
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Normal Mode:
If the other party hangs up, the display will show Press End Call,
along with a warning tone. If you do not hang up, the handset
automatically hangs up after 5 seconds. At this time, the handset
returns to idle mode and full ring volume.
Headset Mode or Speakerphone Mode:
If the other party hangs up and you do not press END, the handset will
immediately hang up and return to idle mode.
Change the Profile
Press the Prof softkey and use the Nav cd keys to select a new profile
while in standby mode. The selected profile is marked with an
asterisk (*).
Open the Config Menu
Press the Cfg softkey from standby mode.
Turn on the Backlight
The backlight comes on when any key is pressed or when there is an
incoming call, and stays on for 60 seconds. It turns off if another key is
not pressed within that period.
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4
Using the Adva nc ed Fea tures
of your Spec tra Link 8020/8030
Wireless Telephone
This chapter provides operating instructions for the advanced
features of the SpectraLink 8020/8030 Wireless Telephone.
This chapter contains instructions on:
•
•
•
•
•
•
Place a second call
Multiple line appearances
Using the Favorites menu
Transferring calls (blind and consulted)
Listening to voicemail
Activating installed custom applications
Place a Second Call
1. To get a dial tone for the second call, press LINE and NavOK.
a. If the handset has multiple lines, press LINE + [the line
number].
b. Press NavOK.
— The first call is automatically placed on hold.
— The second call appears in a new call tab.
2. Dial the number to place the second call.
3. Use the Nav ef keys to toggle between calls.
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Place a Call on a Different Line
1. Press the LINE key.
2. Navigate to the desired line and press NavOK.
3. Dial the number.
4. Press START or NavOK to initiate the call.
Place a Call from Favorites Menu
1. Press START.
2. Listen for dial tone.
3. Press the Favr softkey.
4. Use the Nav cd keys to navigate to the desired entry.
5. Select the entry by pressing NavOK.
6. Press START or NavOK to place the call.
Answer a Call on a Second Line
If another call comes in on a different line, a new call icon flashes and
a tone sounds in the audio stream.
Example:
In this example, a call is coming in on line 2 and the line 2 icon
flashing.
is
Line 1 [your dial number]
from
[caller ID]
Spkr Hold Mute End
1. To view the caller ID of the incoming call without interrupting the
active call, press Nav f. The original call’s audio remains active.
The display now shows information about the incoming call.
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Using the Adva nc ed Fea tures of Your Spec tra Link 8020/8030 Wireless Telephone
Example:
Line 2 [your dial number]
from
[caller ID]
Spkr Answ Rej
2. Press Answ or START to answer the incoming call and place the
active call on hold. Pressing the Rej softkey will redirect the
incoming call to voicemail or as otherwise programmed.
Use Call Logs
Call Logs might not be available in your facility. If unavailable, the
Logs softkey will not appear. Check with your system administrator
for information about this feature.
Open a call log
Each log displays the 20 most recent calls by name, number and time
with the most recent first.
1. In standby mode, press the Logs softkey. The following list of call
logs will show:
— Outgoing – calls dialed from this handset
— Missed – incoming calls not answered.
— Answered – incoming calls answered.
2. Use the Nav keys to highlight the log you want to view and press
NavOK.
3. Use the softkeys to save or delete the selected number.
The information stored in a call log may differ from how a call is
displayed when it is received. The handset will store calls according
to a list that gives priority to how numbers are stored locally over
information provided by a call server.
Call a number in the call log
Press START or the Spkr softkey to place a call.
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If the call back feature is disabled, the Spkr softkey will not appear
and the START key will not work to place a call from any call log. You
must exit the call log and place the call as described above.
Save a number from a call log to the phonebook
1. Select the number from the log using Nav keys.
2. Press the Save softkey.
3. See instructions below for editing a phonebook entry.
The Save softkey will not be available if this number is already in the
phonebook or if the phonebook is full. Only the number as it was
received is ported over to the phonebook, the name will need to be
manually entered. You must enter alphanumeric characters, not blank
spaces. Note that the number may need to be edited with additional
digits when saving Missed or Answered calls.
Delete a call from a call log
1. In the call log, select the call you wish to delete.
2. Press the Del softkey. A confirmation screen will prompt you to
press a Yes or No softkey before the deletion is done.
View call details
1. Open the call log.
2. Select the call you wish to view and press NavOK. The Call Details
screen appears:
The number may be saved to the phonebook or deleted using the
Save and Del softkeys. If the number is already in the phonebook or if
the phonebook is full, the Save softkey will not appear. Press START or
the Spkr softkey to place a call. If the call back feature is disabled, the
Spkr softkey will not appear and the START key will not work to place
a call from any call log. You must exit the Call Details screen and place
the call as described above.
Clear a call log or clear all call logs
1. Open the Call Logs and select Clear Logs. Press NavOK.
2. Select which log you want to clear or All Call Logs to clear all logs.
Press NavOK.
3. A confirmation screen will prompt you to press a Yes or No
softkey before the deletion is done.
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Enable/disable call logging
Open the Call Logs and scroll down to reveal and select the Disable
Logs option. This is a toggle option. The info line indicates if logging
is disabled or enabled. Press NavOK to disable if enabled or to enable
if disabled.
Note that disabling the logs will not survive a power cycle if logs have
been enabled at the system level.
Clear missed call icon
The missed call icon appears when a call is missed and automatically
clears when the missed call log is opened, when the missed calls are
cleared and when all logs are cleared.
The missed call icon also clears when the handset is turned off.
Transfer a Call (blind)
1. While in a call, press FCN and then select the Transfer option by
pressing key 1 or NavOK.
— The current call will be placed on hold and it will be marked
with a transfer icon
.
— A new call will be started and you will hear a dial tone.)
2. Dial the number to which you wish to transfer the call, or press
the Favr softkey and select an entry from the Favorites menu.
3. Press FCN and select the Transfer option again. The marked call
will be transferred to the number that you have entered.
4. Press the END key to return to standby mode. If the transfer fails,
you will see an error message and you can then pick up the
original call by navigating to the marked call and pressing NavOK.
Transfer a Call (consulted)
1. While in a call, press FCN and then select the Transfer option by
pressing key 1 or NavOK.
— The current call will be placed on hold and marked with a
transfer icon
.
— A new call will be started and you will hear a dial tone.)
2. Dial the number to which you wish to transfer the call, or press
the Favr softkey and select an entry from the Favorites menu.
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3. Press NavOK or START to establish a second call.
4. Inform the person on the other end that you would like to transfer
the call.
5. Press FCN and select the Transfer option to transfer the call.
6. Press the END key to return to standby.
Transfer an Active Call to a Call on Hold
1. Press FCN and then select the Transfer option by pressing NavOK.
The active call will be placed on hold and its tab will display a
transfer icon
.
2. Navigate to the second call (already on hold).
3. Press the Resm softkey and tell the other party that the call will be
transferred.
4. Press FCN and select the Transfer option by pressing NavOK.
5. Press the END key to return to standby.
Listen to Voicemail
When the handset has a voicemail message, the voicemail icon
displays. If the handset has multiple lines, the Line menu indicates
which line(s) has new voicemails by displaying a plus (+) symbol
between the Line number and the Extension number. The (+) symbol
disappears when all new voicemail messages have been read.
1. Press START.
2. Press the Msg softkey, or dial your voice message system number
and press START or Nav OK.
Activate Installed Custom Applications
1. Press START or Spkr.
2. Press FCN.
3. Navigate to the desired custom application using Nav cd keys or
the More softkey.
4. Select the application using NavOK or shortcut key.
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Using the Adva nc ed Fea tures of Your Spec tra Link 8020/8030 Wireless Telephone
Use the Phonebook and Speed Dial
Press the Phbk softkey from standby mode. The phonebook may also
be opened by pressing the Save softkey when it appears in a call log
or during predialing.
The phonebook list is sorted alphabetically.
The <new> option appears until the maximum number of entries (20)
has been entered.
Search for a phonebook entry
Use NavS and NavT to scroll through the names or press the keys
corresponding to the first letters of the name. Use Nav◄ and Nav►
to edit the search characters as needed.
View a phonebook entry
Select the name and press NavOK.
The entry may be called, assigned a speed dial number or edited from
this screen. If a speed dial number has been assigned to this name, it
will appear beside spdl.
Return to the phonebook list by pressing the Back softkey or NavOK.
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Edit a phonebook entry
1. Select the name to edit from the phonebook list.
2. Press the Edit softkey to open the Edit Number display and edit the
existing number. Use the Clr and Del softkeys as needed.
3. Press NavOK to display the Edit Name display and edit the name.
4. Press NavOK to save the changes and exit the editing screens.
Press the Back softkey to exit without saving the changes.
Dial phonebook number
Select the entry and press START or the Spkr softkey.
Enter a new name and number in the phonebook
1. Open the phonebook.
2. Select the <new> option (if available) and press the Edit softkey to
open the Enter Number display.
3. Enter the name and number by following the steps for editing a
name and number. You must enter alphanumeric characters for
the name, not blank spaces.
Delete a phonebook entry
1. Open the phonebook and select the entry.
2. Press the Del softkey to delete the entry.
Open the speed dial list from standby
Press the Spdl softkey from standby mode.
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Using the Adva nc ed Fea tures of Your Spec tra Link 8020/8030 Wireless Telephone
Make a speed dial call
1. From standby or while in the speed dial menu, press and hold the
corresponding number key on the keypad for one second. The
system speed dial key must be pressed for three seconds.
2. The handset will display the name and number for one second
before the call is dialed. You may press END during this second to
terminate the call. (You may also use the Nav keys to highlight an
entry and then press START or the Spkr softkey to dial the number.)
If you do not place a call, you may return to standby by pressing the
Exit softkey.
Assign a speed dial number
A phonebook entry may be assigned to a speed dial key from the
speed dial list or from the phonebook edit number display.
From the speed dial list:
1. Select the speed dial key that you wish to assign.
2. Press the Set softkey to open the phonebook list.
3. Use the search routine or the Nav keys to select the desired entry.
4. Press NavOK to assign the selected name to that speed dial key.
5. Press NavOK again to exit to standby.
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From the phonebook view number display:
1. Press the Spdl softkey from the view number display in the
phonebook.
2. When the speed dial list opens, navigate to an empty slot and
press NavOK. This sets the speed dial key to the number in the
phonebook.
3. Press END to exit to standby mode and save the speed dial number
assignment.
Speed dial entries may be edited through the phonebook, as described
above.
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5
Using the Push-to-Ta lk
Fea tures
of your Spec tra Link 8030
Wireless Telephone
The PTT feature allows SpectraLink 8030 Wireless Telephones to
operate in a group broadcast mode called PTT mode. The handsets
behave like walkie-talkies, where a single handset can transmit to
multiple listeners. If the system administrator has disabled PTT, the
PTT options will not appear in the Config menu.
Press and release the TALK button to display the default channel, the
last channel used, any additional subscribed channels, and the
Priority Channel.
Press and hold the TALK button to open the default PTT channel for
transmission. Release the TALK button to end the transmission and
await reply. The handset will wait for 10 seconds before reverting to
standby mode.
PTT mode requires additional battery resources. Ensure your
handset is equipped with an Extended or Ultra-Extended Battery
Pack for optimal performance.
This chapter provides basic operating instructions for operating the
PTT features of the SpectraLink 8030 Wireless Telephone. This
chapter contains instructions on how to:
•
•
•
•
•
•
•
Make a PTT call
Respond to a PTT call
End a wait period
Select a different PTT channel
End one PTT call and start another one
Receive a PTT call while on a telephone call
Transmit on the priority channel
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•
•
•
•
•
•
End a PTT call
Change the PTT volume
Answer a telephone call during a PTT transmission
Start a telephone call during a PTT transmission
Turn off PTT
Subscribe to additional PTT channels
Make a PTT Call
To call on the default channel, from standby mode press and hold the
TALK button. Wait for the display to show Transmitting and then hold
the handset approximately two inches from your mouth and speak.
Respond to a PTT Call
Press and hold the TALK button during the 10-second wait period.
End a Wait Period
Press the END key.
Select a Different PTT Channel
Press and release the TALK button. Use the Nav keys or up/down side
buttons to highlight the desired channel. Press TALK to transmit.
End One PTT Call and Start another on a Different Channel
Press the END key to exit the PTT call. Press and release the TALK
button and select a different channel from the list. Press and hold the
TALK button to begin transmitting on the different channel.
Receive a PTT Call while on a Telephone Call
Press the END key to end the telephone call. Now you can hear the
PTT call.
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Using the Push-to-ta lk Fea tures of Your Spec tra Link 8030 Wireless Telephone
Use PTT Vibrate
To enhance the alerting of a PTT call, PTT Vibrate may be enabled on
the Config menu.
When PTT Vibrate is enabled, the handset will vibrate three times
whenever a PTT broadcast is received, whether the handset is in
standby or in a call. If in a call, the chirp alert will also sound. The
vibration does not replace any PTT tone volume already set. To set
the handset for PTT vibrate only, enable PTT Vibrate and set the tone
volume to zero.
PTT Vibrate is disabled by default.
Transmit on the Priority Channel
Press and release the TALK button. Select the priority channel from the
list. Press and hold TALK, then speak. The priority channel takes
priority over all other calls in progress.
End a PTT Call
Press the END key to exit the PTT call.
Change the PTT Volume
Press the up/down volume buttons on the side of the handset while
transmitting or receiving a PTT call.
Answer a Telephone Call during a PTT Transmission
Press the START key. PTT transmissions will be pre-empted by the
telephone call.
Start a Telephone Call during a PTT Transmission
Press the START key and dial the number. PTT transmissions will be
pre-empted by the telephone call.
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Turn off PTT
Change to a different profile. (The Silent and Vibrate profiles disable
PTT by default.)
Subscribe to additional PTT channels
Press the Cfg softkey to open the Config menu and select Push-to-talk.
Select Subscribed channels and then select the channels you want to
add. Subscribed channels are marked with an asterisk (*).
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6
C ha rger Options
Charger Models
Three charger models are available for the SpectraLink 8020/8030
Wireless Telephone. The Single Charger will charge a single handset
with an installed Battery Pack. The Dual Charger will charge the
handset and a spare Battery Pack. The Quad Charger can charge up to
four Battery Packs at a time. Any SpectraLink Battery Pack can be
charged in any of these chargers.
The Single and Dual Chargers allow the handset to remain operative
in speakerphone mode or with a headset while charging. Handsets
may be charged while in standby mode, while in an active call, or
while turned off.
Install the Charger
Set up the Charger by first obtaining the appropriate SpectraLink
power supply for the country or region. Place the Charger on a flat,
horizontal surface. Plug the power supply into the Charger and into
an appropriate wall outlet.
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Charging Status Indicators
The handset speaker, handset display, and the charger LED (on the
Dual and Quad Chargers), indicate charging status or that a Battery
Pack failure has been detected.
Handset Message/ Charging Status
LED
Occurs when handset has been inserted into the
charger and charging has begun.
Ascending song
Charging…
The Battery Pack is charging.
LED Solid On
Note that in the Dual Charger, the handset’s Battery
Pack takes charging precedence. When it is finished
charging, the single Battery Pack in the rear slot will
charge.
Charge
Complete
The Battery Pack in the handset has finished
charging.
LED Off Battery Pack is fully charged, slot is empty, or unit is
not powered.
Error. Battery Pack not able to be charged. Reinsert
Battery Pack or replace Battery Pack.
Battery Failure
LED Flash
Occurs when handset is removed from charger.
Descending song
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C ha rger Options
Single Charger
The Single Charger is designed to allow the handset to remain
operational through speakerphone or headset use while the handset’s
Battery Pack is being charged. The handset may also be charged while
it is in standby mode or turned off.
Place the handset in the Single Charger facing forward. While the
handset is charging in standby mode, it will display its extension
number and Charging…. An animated battery icon will indicate that
charging is in progress. The handset is fully operational and will ring
if called. When the handset is charging while turned off, only
Charging… will display and no calls will be received. The dots will be
racing during the charging cycle.
When the handset is fully charged, Charge Complete will display.
No charging information will display during an active call.
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Dual Charger
The Dual Charger is designed to charge the Battery Pack in the
handset while it remains operational and also charge an additional
Battery Pack in the rear charging bay. The handset has charging
priority when both slots are occupied.
Place the handset in the front slot, facing forward. The Battery Pack
alone snaps into the charging bay as shown in the illustration.
The LED indicates the status of the Battery Pack in the rear bay. The
handset displays its charging status as described for the Single
Charger.
When the handset is fully charged or is removed, the Battery Pack
will begin charging.
Note that the time it takes for the Battery Pack to charge will be
lengthened if its charging cycle is interrupted for a handset to charge.
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C ha rger Options
Quad Charger
The Quad Charger is designed to simultaneously charge four Battery
Packs. It may be mounted on a horizontal or vertical surface.
The Battery Pack snaps into the charging slot. The LED above the
occupied bay indicates the charging status of the Battery Pack in the
bay.
A flashing LED may indicate a Battery Pack failure. Verify the
condition of the Battery Pack by the following procedure before
replacing it. First check the Battery Pack in a different bay or
substitute another charger and repeat the operation that caused the
failure. If the same Battery Pack lights a steady LED when inserted
in a different bay or charger, the first charger may be faulty. Contact
your system administrator for service information.
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C lea ning a nd Drying the
Ha ndset
The SpectraLink 8030 Wireless Telephones have been tested for
resistance to cleaning chemicals per IEC 60068-2-74 (1999),
Exposure of the 8020/8030 handsets to Lysol® or diluted bleach
poses little risk of functional or cosmetic damage.
•
•
•
Avoid dropping the handset or knocking it against hard surfaces.
Carrying the handset in a holster or carrying case will help protect
it.
There are no serviceable parts in the handset or chargers. You
should not open the handset case nor disassemble the chargers.
Doing so will void your warranty.
Turn off the handset and unplug chargers before you clean them.
Never immerse either in liquid. Clean the exterior surfaces,
including the charging contacts, with a cloth that has been slightly
moistened with water. Take care not to exert undue pressure on
charger electrical contacts while wiping.
•
•
Polycom recommends the use of a silicone cover to prolong the
life of your handset, especially when it is dropped regularly or
cleaned frequently with the disinfectants prescribed below.
Wiping the handset surface with a water-dampened cloth or
paper towel will remove most films or residues. If the soiling is
too stubborn for plain water, a mild detergent solution, Lysol,
isopropyl alcohol or diluted bleach may be used.
•
•
•
Pre-treated cloths and toilettes, like those used for eyeglasses or
cameras, may be used to clean the phone, however avoid using
those containing lanolin or aloe as it will leave a slippery residue.
When cleaning with disinfectants, do not rub the keypad
characters vigorously. Doing so will degrade legibility of the
handset’s keys.
Do not directly spray or immerse the phone in a disinfectant or
cleaning agent. Spray the disinfectant on a soft cloth or paper
towel, then wipe the phone's surface to dry it.
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•
The following products should NOT be used on the SpectraLink
wireless telephones.
— Do not use cleaning products containing quaternary
ammonium compounds,3 such as CaviWipes™, CaviWipes™
XL, Cavicide® or Sani-Wipes®, Sani-Cloth, Super Sani-Cloth®
and Sani-Cloth® Plus. Quaternary ammonium compounds
have been laboratory tested and proven to damage the
handset plastics.
— Do not use furniture polishes, waxes or plasticizer based
cleaner (ArmorAll®, etc.)
— Do not use lanolin, aloe, glycerin or other skin care type
products
— Do not apply any solvent such as acetone, mineral spirits etc.
•
Should the headset connector become dirty, a scratchy or
intermittent signal may be experienced. To clean the connector,
dip the non-padded end of either a wooden or paper handled
cotton swab in isopropyl alcohol. Gently insert in the connector
and twist, repeating several times. If available, blow compressed
air into the connector to clear debris.
•
•
Keep the headset jack covered when it is not in-use.
Using a carrying case may help protect the surfaces and help
prevent liquids (e.g., rain) from entering into the interior of the
handset. This product is not waterproof, and exposing the unit to
liquids may result in permanent damage to the unit.
If your wireless telephone interior gets wet, then do not try to
accelerate drying with the use of an oven or a dryer as this will
damage the wireless telephone and void the warranty. Instead, do the
following:
1. Immediately power off the wireless telephone.
2. Remove Battery Pack from wireless telephone.
3. Shake excess liquid from the wireless telephone.
4. Place the wireless telephone and Battery Pack in an area that is at
room temperature and has good airflow.
5. Let the wireless telephone and Battery Pack dry for 72 hours
before reconnecting the Battery Pack and/or powering on the
wireless telephone.
3 Quaternary ammonium compounds are also known as C12-18-alkyl [(ethylphenyl) methyl] dimethyl, chlorides and Benzyl-C12-
18-alkyldimethyl ammonium chlorides. Review the Materials Safety Data Sheet for your specific product to verify the chemical
composition.
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C lea ning a nd Drying the Ha ndset
If the wireless telephone does not work after following the steps listed
above, contact your dealer for servicing information.
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Sa fety Informa tion
Chargers and Battery Packs
It is normal for the Battery Pack to become warm when charging.
Chargers operate in a 50° to 85° F (10° to 30° C) environment. Do not
expose them to freezing temperatures or direct sunlight.
Do not place anything in the charger other than the handset or single
Battery Pack as appropriate, to avoid bending the contacts. Bent
contacts can keep the Battery Pack from charging.
Only use SpectraLink Battery Packs with SpectraLink chargers.
Never use a non-SpectraLink charging unit as it could damage the
Battery Pack.
Only use the original plug-in power adapter for the chargers.
Contact your service representative for assistance if you have a faulty
Battery Pack or a problem with your charger.
Any battery which exhibits swelling, cracking or other abnormality
should be disposed of promptly and properly.
Do not immerse the Battery Pack in water or throw into fire.
Do not throw away the Battery Pack with your domestic waste.
Take used Battery Packs to an appropriate collection point for
recycling or send them back to your supplier or servicing
agent.
All batteries can cause property damage and/or bodily injury,
such as burns, if a conductive material such as jewelry, keys,
or beaded chains touches exposed terminals. The conductive
material may complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any charged
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battery, particularly when placing it inside a pocket, purse, or
other container with metal objects.
Wireless Telephones
WARNING: Changes or modifications to this equipment that
are not approved by Polycom may cause this equipment to fail
to comply with part 15 of the FCC rules, voiding the user’s
authority to operate this equipment.
WARNING: Polycom products contain no user-serviceable
parts inside. Refer servicing to qualified service personnel.
It is recommended that standard acceptance procedures be
followed prior to operating this equipment in proximity of life-support
systems.
Earpiece may retain magnetic objects.
Operational Warnings
Potentially explosive atmospheres
Turn off your handset prior to entering any area with a potentially
explosive atmosphere. Do not remove, install, or charge batteries in
such areas. Sparks in a potentially explosive atmosphere can cause an
explosion or fire resulting in bodily injury or even death.
Areas with potentially explosive atmospheres include fueling
areas such as below decks on boats, fuel or chemical transfer
or storage facilities, areas where the air contains chemicals or
particles such as grain, dust, or metal powders, and any other
area where you would normally be advised to turn off your
vehicle engine. Areas with potentially explosive atmospheres
are often posted, but not always.
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Sa fety Informa tion
Electromagnetic Interference and Compatibility
Nearly every electronic device is susceptible to electromagnetic
interference (EMI) if inadequately shielded, designed, or otherwise
configured for electromagnetic compatibility.
Facilities
To avoid electromagnetic interference and/or compatibility conflicts,
turn off your handset in any facility where posted notices instruct you
to do so. Hospitals or health care facilities may be using equipment
that is sensitive to external RF energy.
Pacemakers
The Health Industry Manufacturers Association recommends that a
minimum separation of 6 inches (15 cm) be maintained between a
handheld, wireless-radio product and a pacemaker. These
recommendations are consistent with the independent research by,
and recommendations of, Wireless Technology Research. Persons
with pacemakers should:
•
ALWAYS keep the handset more than 6 inches (15 cm) from their
pacemaker when the handset is turned on.
•
•
Not carry the handset in a breast pocket.
Use the ear opposite the pacemaker to minimize the potential for
interference.
•
Turn the handset off immediately if you have any reason to
suspect that interference is taking place.
Hearing aids
Some digital wireless handsets may interfere with some hearing aids.
The Phone Settings option—Use Hearing Aid—is designed to improve
the audio for hearing aid users. If interference persists, you may want
to consult your hearing-aid manufacturer to discuss alternatives.
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Other medical devices
If you use any other personal medical device, consult the
manufacturer of your device to determine if it is adequately shielded
from external RF energy. Your physician may be able to assist you in
obtaining this information.
Use While Driving
Campus installations and warehouse facilities that use vehicles such
as forklifts or golf carts should abide by these guidelines when using
wireless telephones:
•
•
•
Give full attention to driving and to the road, aisle, or path.
Use hands-free operation, if available.
Pull off the road, aisle, or path and park before making or
answering a call.
For vehicles equipped with an airbag
Do not place a portable device in the area over the airbag or in the
airbag deployment area. An airbag inflates with great force. If a
handset is placed in the airbag deployment area and the airbag
inflates, the handset may be propelled at high speed and cause
serious injury to occupants of the vehicle.
FCC Statement
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
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Sa fety Informa tion
Specific Absorption Rate (SAR) Information
Your wireless telephone is a low power radio transmitter and
receiver. When it is ON, it receives and also sends out radio frequency
(RF) signals. In August 1996, the Federal Communications
Commissions (FCC) adopted RF exposure guidelines with safety
levels for hand-held wireless phones. Those guidelines are consistent
with the safety standards previously set by both U.S. and
international standards bodies:
•
•
ANSI C95.1 (1992) American National Standards Institute
NCRP - Report 86 (1986) National Council on Radiation Protection
and Measurements
•
•
ICNIRP (1996) International Commission on Non-Ionizing
Radiation Protection;
DHWC - Safety Code 6 Department of Health and Welfare
Canada
Those standards were developed by independent scientific
organizations through periodic and thorough evaluation of scientific
studies. The standards include a substantial safety margin designed to
assure the safety of all persons, regardless of age and health. The
exposure standard for wireless mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The
SAR limit set by the FCC is 1.6W/kg.
In the United States and Canada, the SAR limit for mobile phones
used by the public is 1.6 watts/kg (W/kg) averaged over one gram
of tissue. The standard incorporates a substantial margin of safety
to give additional protection for the public and to account for any
variations in measurements.
Tests for SAR are conducted using standard operating positions
specified by the FCC with the phone transmitting at its highest
certified power level in all tested frequency bands. Although the SAR
is determined at the highest certified power level, the actual SAR level
of the phone while operating can be well below the maximum value.
This is because the phone is designed to operate at multiple power
levels so as to use only the power required to reach the network. In
general, the closer you are to a wireless Base Station antenna, the
lower the power output. Before a phone model is available for sale to
the public, it must be tested and certified to the FCC that it does not
exceed the limit established by the government-adopted requirement
for safe exposure. The tests are performed in positions and locations
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(e.g., at the ear and worn on the body) as required by the FCC for
each model. While there may be differences between the SAR levels of
various phones and at various positions, they all meet the
government requirement for safe exposure.
The FCC has granted an Equipment Authorization for this model
phone with all reported SAR levels evaluated as in compliance with
the FCC RF emission guidelines.
SAR information on this model phone is on file with the FCC and can
be found under the Display Grant section of
http://www.fcc.gov/oet/ea after searching on FCC ID IYG702X or
FCC ID IYG703X. Additional information on Specific Absorption
Rates (SAR) can be found on the Cellular Telecommunications
The only authorized headsets that may be utilized with the
SpectraLink 8020 or 8030 handsets are those obtainable from Polycom
or its reseller partners.
FCC SAR peak values (in W/kg):
Frequency
802X-head
802X-body
803X-head
803X-body
2.4 GHz
0.23
0.16
0.22
0.19
5.2 GHz
5.4 GHz
5.8 GHz
0.36
0.35
0.37
0.37
0.39
0.20
0.39
0.40
0.28
0.40
0.37
0.27
EU SAR peak values (in W/kg):
802X
head
802X
body
803X
head
803X
body
Standard
Frequency
802.11 b
802.11 g
802.11 a
802.11 a
802.11 a
0.119
0.059
0.090
0.043
0.356
0.093
0.048
0.147
0.113
0.156
0.114
0.104
0.039
0.164
0.095
0.153
0.046
0.091
0.051
0.088
(5150-5250 MHz)
(5250-5350 MHz)
(5470-5725 MHz)
Handset operation normal position
Hold the handset as you would any other telephone, with the
earpiece to your ear and speak into the microphone. The internal
antenna is then positioned properly.
72
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Index
Config ................................................................23
Favorites............................................................18
Function (FCN).................................................19
Line ....................................................................18
Symbol...............................................................18
B
Battery Packs .........................................................10
Low battery.......................................................10
Safety .................................................................67
Modes
C
Active.................................................................20
Configuration ...................................................21
Messaging .........................................................21
Push-to-talk.......................................................20
Standby..............................................................20
Chargers
Charging status ................................................58
Dual....................................................................60
Quad ..................................................................61
Safety .................................................................67
Setup..................................................................57
Single .................................................................59
Cleaning and drying the handset.......................63
Config menu..........................................................23
Default settings.................................................26
P
Phone Settings, Config menu..............................30
Phonebook .............................................................49
Push-to-talk (PTT) features ................................53
Push-to-talk, Config menu settings....................31
D
S
Display screen .......................................................14
Safety
Electromagnetic interference..........................69
Explosive atmospheres....................................68
Specific Absorption Rates ...............................71
Use while driving.............................................70
Safety warnings.....................................................68
SAR .........................................................................71
Softkeys
F
Favorites menu......................................................18
Features..................................................................12
Advanced..........................................................43
Basic ...................................................................33
Firmware version..................................................32
Function (FCN) menu ..........................................19
Functions...........................................................16
NavOK...............................................................17
Software version ...................................................32
Specific Absorption Rates....................................71
Speed dial...............................................................49
Symbol menu.........................................................18
System info, config menu option........................32
I
Icons........................................................................15
Call status..........................................................15
System................................................................15
IP address, displaying..........................................32
L
Line menu..............................................................18
U
M
User profiles ..........................................................27
Menus
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