Plantronics Wireless Office Headset WO350 User Manual

Savi® Office WO300/WO350  
Wireless Headset System  
with Optional HL10Lifter  
User Guide  
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Contents  
Muting the Headset ..................................................... 15  
Subscribing a Master Headset .................................... 15  
Conferencing In Up to Three Additional Headsets...... 15  
Setting Default Line to Desk Phone or PC................... 16  
Toggling On/Off Over-the-Air Subscription.................. 16  
Setting the Range........................................................ 16  
Ending Subscription .................................................... 16  
1 Package Contents and Features ...........................4  
1.1 Savi Base................................................................. 4  
1.2 Savi Headset............................................................ 5  
1.3 HL10 Lifter (Optional)............................................... 6  
2 Base Set Up...........................................................7  
2.1 Attaching Charge Cradle to Base............................ 7  
2.2 Connecting Base to Desk Phone............................. 7  
2.3 Connecting Power Supply to Base.......................... 7  
2.4 Positioning Base...................................................... 7  
3 Headset Set Up ....................................................8  
3.1 Adjust the Headband............................................... 8  
3.2 Adjust the Mouthpiece............................................. 8  
3.2 Docking and Charging the Headset......................... 8  
4 Configure and Test Call .........................................9  
4.1 Checking Configuration........................................... 9  
4.2 Making a Test Call with Desk Phone ....................... 9  
5 Lifter Set Up (Optional) .......................................10  
5.1 Installing Lifter........................................................ 10  
5.2 If You Do Not Hear a Dial Tone .............................. 10  
5.3 Additional Parts (if required)................................... 11  
6 PC Set Up ...........................................................12  
6.1 Installing USB Cable.............................................. 12  
6.2 Installing Plantronics Software .............................. 12  
6.3 Making a Test Call with PC.................................... 12  
Desk Phone and PC Talk Buttons  
“Rules to Live By........................................................ 16  
Subscription Button Indicator Light............................. 16  
Desk Phone and PC Talk Buttons  
Indicator Lights............................................................ 16  
Talk Time...................................................................... 17  
Checking Headset Battery Level ................................. 17  
Headset Call Control Button Functions....................... 17  
Placing the Headset in Sleep Mode ............................ 17  
Headset Indicator Light ............................................... 17  
Headset Tones............................................................. 17  
8 Plantronics Software Platform.............................18  
Softphone Support .................................................18  
Plantronics Update Manager....................................... 18  
Plantronics Control Panel ........................................19  
Battery Life ............................................................19  
Devices Tab ................................................................. 19  
Applications Tab.....................................................20  
Preferences Tab......................................................21  
About Tab ..............................................................21  
Help for Device Settings - USB Adapter ..................... 22  
Help for Device Settings - Advanced .......................... 22  
9 Troubleshooting and Common Questions...........23  
7 Using Your Savi Office Wireless  
Headset System .................................................13  
Powering up Headset .................................................. 13  
Placing, Answering and Ending Calls with  
Desk Phone ................................................................. 13  
Placing, Answering and Ending Calls with PC ............ 14  
Switching Between Desk Phone and PC Audio ......... 14  
Mixing Desk Phone and PC Audio .............................. 14  
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1 Package Contents and Features  
1.1 Savi WO1 Base  
CD includes:  
• Plantronics Software  
• Animated Setup Guide  
• Complete User Guide  
Base Power Supply  
Telephone  
Interface Cable  
Base  
USB Cable  
Savi WO1 Base Features  
Desk Phone Talk Button  
PC Talk Button  
Indicator Light  
Indicator Light  
Desk Phone  
Speaking  
Volume  
Configuration  
Switch  
Subscription  
Button and  
Indicator  
Light  
Charging  
Indicator  
Light  
Desk Phone  
Listening  
Volume  
USB Port  
Telephone Interface  
Cable Jack  
Power  
Jack  
Handset  
Lifter Jack  
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1.2 Savi Headset  
Charge Cradle  
WH300 Headset  
(Monaural)  
WH350 Headset  
(Binaural)  
(One model included in each package - both models shown.)  
Ear Cushions  
Savi WH350 Headset Features  
Headband  
Indicator Light  
Volume Up and  
Down Button  
Call Control Button  
Microphone  
Mute Button  
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1.3 HL10 Lifter (Optional)  
Handset Lifter Arm  
Ringer Microphone Jack  
(remove cover)  
Power Cord  
Height Switch  
Accessory Jack  
HL10 Lifter  
Additional HL10 Lifter Parts (If Required)  
Ringer Microphone  
Extender  
Arm  
For Nortel i2004  
phones only  
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2 Base Set Up  
2.1 Attaching Charge Cradle to Base  
2.3 Connecting Power Supply to Base  
1 Connect the headset charge cradle to the base. Push  
1 Connect the base power supply into the power jack on  
firmly on the cradle until the cradle snaps in to place.  
the base.  
2 Connect the power supply to outlet.  
2.2 Connecting Base to Desk Phone  
1 Connect the telephone interface cable to the telephone  
interface cable jack on the base.  
2.4 Positioning Base  
2 Disconnect the handset coil cord from the desk phone.  
The minimum recommended separation between your desk  
phone and the base is 6 inches.  
3 Connect the telephone interface cable to the now open  
handset port on the desk phone.  
The minimum recommended separation between the base and  
computer is 12 inches. Incorrect position can cause noise and  
interference problems.  
4 Connect the handset coil cord to the telephone interface  
cable junction box.  
5 Place the handset back on the telephone cradle.  
NOte If your phone has a built-in headset port, you should only  
use the headset port if you will not be using the HL10 lifter. In this  
configuration, you must press both the headset button on your  
phone and the call control button on the headset to answer or  
end calls.  
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3 Headset Set Up  
2"  
50.8mm  
3.1 Adjust the Headband  
1
2
1 to adjust the headband, lengthen or shorten the band  
until it fits comfortably. Position the headset receivers so  
that the foam cushions sit comfortably over the center of your  
ears.  
2 On the WH300, position the stabilizer t-bar above  
your ear.  
3 For a tighter fit, gently pull the opposite ends of  
the headset inward as shown.  
1
2
3
front back  
3.3 Docking and Charging the Headset  
1 Gently push the headset into the charge cradle.  
The charging indicator light on the base will flash green to  
indicate that the headset battery is charging.  
3
2 Charge for at least 20 minutes prior to the first use.  
A full charge takes 3 hours. The power indicator light will turn  
solid green.  
3.2 Adjust the Mouthpiece  
1 Carefully bend and shape the boom with both  
hands as shown. Avoid bending or twisting the boom  
near the microphone or earpiece.  
CHARgINg TIME  
20 min .....................  
Minimum charge  
before first use  
2 Position the click-stop turret and boom so that the  
microphone is two finger-widths from the corner  
of your mouth.  
3 hours ...................  
Full charge  
3 Make sure the front of the microphone faces your  
mouth. If necessary, twist the microphone slightly so its  
in the proper position. Do not use forceful twisting motions  
or try to turn the microphone completely around.  
Charging  
Indicator Light  
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4 Configure and test Call  
7 If the dial tone still does not sound clear, adjust the  
4.1 Checking Configuration  
Configuration Switch until the dial tone sounds the best.  
1 If your desk phone has a volume control set it to mid-  
NOte Multiple settings might work with your phone; however,  
only one is the optimal position.  
range.  
2 On the base, ensure the Configuration Switch is set to  
“A” and the Desk Phone Speaking Volume and Desk  
Phone Listening Volume are both set to 3.  
8 Press the call control button on the headset to complete  
configuration.  
9 Replace the handset into the desk phone cradle.  
4.2 Making a test Call with Desk Phone  
1 If your desk phone has a volume control, ensure it is set  
it to mid-range.  
2. With your headset on, press the call control button on  
the headset.  
3 Remove the handset from desk phone cradle.  
4 Dial the number using your desk phone.  
Desk Phone  
Listening Volume  
Desk Phone  
Speaking Volume  
5 If the listening volume is too loud or too soft, adjust  
the listening volume on the headset by pushing the call  
control button up to increase the volume and pushing  
down to decrease the volume.  
Configuration  
Switch  
NOte For most phones, these factory default settings will sound  
the best.  
6 If the listening volume is still too loud or too soft adjust  
the Desk Phone Listening Volume on the base. A setting  
that is too high can produce an uncomfortable echo for  
you.  
3 With your headset on, press the call control button on  
the headset.  
4 Remove the handset from desk phone cradle.  
7 If the speaking volume is too loud or too soft for your  
listener, adjust the Desk Phone Speaking Volume on the  
base to the best setting for your listener. A setting that  
is too high can produce an uncomfortable echo for you  
and a distorted sound for you listener.  
5 Listen for a dial tone. If the dial tone sounds clear, press  
the call control button on headset and continue with  
Step 4.2 Making a Test Call with Desk Phone.  
6 You can fine tune the listening volume on the headset by  
pressing the volume up button [+] to increase the volume  
and the volume down button [-] to decrease the volume.  
8 Press the call control button on the headset to end the  
test call.  
9 Replace the handset into the desk phone cradle.  
For your safety, do not use headset at high volumes for extended  
periods of time. Doing so can cause hearing loss. Always listen at  
moderate levels. For more information on headsets and hearing  
visit: plantronics.com/healthandsafety.  
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5 Lifter Set Up (Optional)  
7 Gently place the lifter on the desk phone in the pre-  
5.1 Installing Lifter  
determined position.  
8 Press firmly to adhere.  
Handset Lifter  
Power Cord  
1 Firmly press the handset lifter power cord into the  
handset lifter jack.  
2 While wearing your headset, slide the handset lifter arm  
under the handset until the lifter base touches the side  
of the phone.  
5.2 If You Do Not Hear a Dial tone  
1 If you do not hear a dial tone, raise the lifter height  
switch to the next highest position.  
3 Slide the lifter up to where it nearly touches the handset  
earpiece.  
2 Repeat steps 2 through 5 in Section 5.1 as necessary  
until you hear a dial tone.  
4 Press the call control button on your headset to activate  
the lifter.  
3 When you hear a dial tone, secure the lifter as described  
in steps 6 though 8.  
5 If you hear a dial tone the lifter is set correctly and needs  
no adjustment.  
6 Remove the protective strips from the 3 mounting tapes  
on the underside of the lifter.  
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Ringer Microphone  
5.3 Additional Parts (If Required)  
extender Arm  
3
1
Stabilizers  
2
2
1
2
Use ringer microphone only when the telephone speaker is not  
located directly under the handset.  
1 Remove cover from ringer microphone jack on back of  
lifter.  
2 Connect ringer microphone plug.  
Use extender arm when the handset lifter needs additional  
stability lifting and returning handset to cradle.  
3 Place ringer microphone over phone speaker. Remove  
adhesive tape and attach.  
1
2
Slide extender arm onto lifter.  
Stabilizers can be shifted left and right. Position  
stabilizers on outsides of handset to gently grip the phone.  
For Nortel i2004 Phones Only  
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6 PC Set Up  
6.1 Installing USB Cable  
6.3 Making a test Call with PC  
1 While wearing your headset, press the PC talk button on  
the base.  
2 Dial the number using your softphone application.  
3 Adjust listening and speaking volume over the PC as  
follows:  
For Windows® XP Systems-  
Go to the “Voice” tab of the “Sounds and Audio Devices”  
option in your PC control Panel.  
• “Voice playback” volume is your receive volume  
• “Voice recording” volume is your transmit volume  
For Windows Vista® Systems-  
1 Connect the USB cable to the USB port on the back of  
Go to the “Playback” tab for listening volume or  
“Recording” tab for speaking volume of the “Sound” option  
in your PC control panel.  
the base.  
2 Connect the other end of the USB cable to the USB port  
of the PC.  
• “Speakers Level” volume is your receive volume  
• “Microphone Level” volume is your transmit volume  
6.2 Installing Plantronics Software  
4 You can fine tune the listening volume on the headset  
by pressing the [+] to increase the volume and the [-] to  
decrease the volume.  
1 In the animated setup guide located on the CD, select  
Step 6.2 Installing Plantronics Software.  
2 Click on the graphic of the CD labeled “Plantronics  
Software”.  
3 Follow installation instructions shown on screen.  
5 to end the test call, press the call control button on  
the headset.  
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7 Using Your Savi Office Wireless  
Headset System  
IMPORtANt It is highly recommended that you install the  
Plantronics software. Though your Savi Office system will operate  
without the software it will limit the systems full capabilities.  
Indicator Light  
Powering Up Headset  
If the headset battery is charged the headset is automatically on.  
The headset does not have an on/off button.  
Call Control Button  
Placing, Answering, and ending Calls with Desk Phone  
Phones with Handset Lifter or Electronic  
Hookswitch  
Phones without Handset Lifter or Electronic  
Hookswitch  
To place a call  
1. Short press call control button on headset*  
or short press base desk phone talk button  
2. Dial number  
1. Short press call control button on headset*  
or short press base desk phone talk button  
2. Remove handset from cradle**  
3. Dial number  
To answer a call  
To end a call  
1. Short press call control button on headset  
or short press base desk phone talk button  
1. Short press call control button on headset or  
short press base desk phone talk button  
2. Remove handset from cradle**  
1. Short press call control button on headset  
or short press base desk phone talk button  
1. Short press call control button on headset or  
short press base desk phone talk button  
2. Return handset to cradle**  
* Assumes your default line is set to desk phone.  
** To place, answer, and end calls with desk phones that have a headset button and without a handset lifter, you will need to  
press the headset button on the desk phone instead of removing the handset from the cradle.  
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Placing, Answering, and ending Calls with PC  
With Plantronics Software*  
Without Plantronics Software  
To place a call  
To answer a call  
To end a call  
1. Dial number from the supported  
softphone application***  
1. Short press call control button on headset** or  
short press base PC talk button  
2. Dial number from softphone application  
1. Short press call control button on headset or  
short press base PC talk button  
1. Short press call control button on headset** or  
short press base PC talk button  
2. Answer call using softphone application  
1. Short press call control button on headset or  
short press base PC talk button  
1. Short press call control button on headset** or  
short press base PC talk button  
2. Hang up call using softphone application  
*Assumes use of supported softphone  
**Assumes your default line is set to PC  
*** Automatically bringing up the PC radio link is not supported when placing an outbound call in Microsoft Office Communicator.  
Switching Between Desk Phone and  
PC Audio  
Mixing Desk Phone and PC Audio  
You can mix desk phone and PC audio the following way:  
You can switch back and forth between desk phone and PC  
audio the following ways:  
Base  
Simultaneously hold the desk phone and PC talk buttons down  
(at least 1½ seconds) until both indicator lights become solid  
green.  
Headset  
Base  
Press the volume up button Short press (less than one second)  
(at least 1½ seconds) until the base talk button of the device  
the base talk button indicator that you want to switch to.  
light of the desired device  
becomes solid green.  
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Muting the Headset  
Conferencing In Up to three Additional  
Headsets  
You can mute/unmute the headset the following ways:  
While on a call you can subscribe up to three additional headsets  
to your base for conferencing. As you add headsets to the base  
an additional headset icon will appear in the Plantronics software  
screen with a number from 1 to 3 indicating the number of  
additional headset subscribed to the base.  
Headset  
Base  
Short press the dedicated  
mute button to toggle mute  
on/off.  
Short press (less than one second)  
of a red desk phone or PC talk  
button on the base will unmute  
the headset. You cannot mute the  
headset using the desk phone or  
PC talk buttons.  
Guests may conference in as described below:  
1 While you are on a call:  
a) Place the guest’s headset into primary user’s charge  
cradle.  
Subscribing a Master Headset  
OR  
The headset and base are subscribed to each other at the factory.  
In the event that you need to subscribe a new master headset  
to the base you can do so one of two ways. You can subscribe  
a master headset to the base with the headset docked (secure  
subscription) or undocked (over-the-air subscription). In either  
case, the system must be idle (not on a call).  
b) Place the guest’s headset into over-the-air  
subscription mode by pushing the headset volume  
up button for three seconds until the indicator light  
becomes solid green.  
2 Short press (less than one second) the subscription  
button on the base.  
The subscription light will flash yellow and green.  
Headset Docked  
Headset Undocked  
3 the subscription light will then turn solid yellow and you  
will hear a tone in the master headset indicating a guest  
wishes to join the call.  
Double press the subscription Double press the subscription  
button on the base. The button on the base. The  
subscription light will flash red subscription light will flash red  
and green.  
and green. Press the volume  
up button on the headset for  
three seconds until the headset  
indicator light turns solid green.  
4 If you press the call control button on the master  
headset within five seconds, the guest is joined to the  
call.  
When the subscription light  
becomes solid green, the  
headset and based are  
If you do not press the call control button within five seconds,  
the request to join the call is rejected and the guest will hear an  
error tone in their headset.  
subscribed to one another.  
When the subscription light on  
the base becomes solid green,  
the headset and base are  
subscribed to one another.  
5 Guests may leave the conference call by pressing their  
call control button.  
NOte If the subscription process times out after two minutes or  
if the subscription process fails, the subscription light will become  
solid red for four seconds and then return to its previous state. If  
this occurs, try to re-subscribe the headset again.  
When they do you will hear a single tone in the master headset  
as each guest leaves the call.  
To see how many headsets are subscribed to the base, refer to  
the lower left corner of the Plantronics software screen. The first  
headset is the master headset and the number inside the next  
headset is the number of guest headsets subscribed to the base.  
The examples below show 1, then 2, then 3, guest headsets  
subscribed to the base in addition to the master headset.  
1
2
3
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Setting Default Line to Desk Phone or PC  
Subscription Button Indicator Light  
The Savi Office system ships with the desk phone as the default  
outbound line. This means any call initiated from the headset  
with the call control button will open desk phone audio. You can  
change your default outbound line from the base talk buttons.  
Master headset subscribed to base  
Base in master subscribing mode  
Solid green  
Flashes red and green  
While the system is in idle mode, press and hold the PC talk  
button or the desk phone talk button for three seconds to  
select that device as your default outbound line. The talk button  
indicator light will flash green for four seconds confirming the new  
setting.  
Base conferencing in additional guest  
headset(s)  
Flashes yellow and  
green  
Active conference call with guest  
headsets subscribed to base  
Solid yellow  
Desk Phone  
Talk Button  
PC Talk Button  
Indicator Light  
Desk Phone and PC talk Buttons  
Indicator Lights  
Indicator Light  
No active audio link  
Off  
Incoming call  
Flashes green  
Solid green  
Solid red  
Active audio link  
Master headset muted  
Call on-hold  
toggling On/Off Over-the-Air Subscription  
The Savi Office system ships with the over-the-air subscription  
enabled. You can toggle on or off over-the-air subscription using  
the subscription button on the base. With the master headset  
u n d o c k e d and the system idle, press the subscription button for  
three seconds. The subscription button will flash green for four  
seconds if over-the-air subscription is on and red for four seconds  
if off.  
Flashes red  
Solid yellow  
Seeking Audio Link*  
*When bringing up a link from the base, the talk button will be  
solid yellow until a link is established. This could take up to several  
seconds especially for wideband audio and/or when in moderate  
to high density environments. If you press the talk button when  
the indicator light is yellow, it will terminate the search for an audio  
link.  
Setting the Range  
With the master headset d o c k e d and the system idle, press the  
subscription button for three seconds. Both the desk phone and  
the PC talk buttons will flash green for high range. If you press  
the subscription button again for three seconds, the talk buttons  
will flash yellow for medium range. If you press the subscription  
button again for three seconds, the talk buttons will flash red for  
low range.  
Desk Phone and PC talk Buttons  
“Rules to Live By”  
Button (Indicator Light) State  
If Button Is Pressed  
Solid green  
Solid green  
Off  
Off  
Flashing green  
Solid green  
Solid red  
ending Subscription  
If the base is in subscription mode (secure or over-the-air), and  
you want to end the base from searching for a headset, press the  
subscription button again. The subscription light will turn solid red  
for four seconds and then go to its previous state.  
Solid green  
Solid green  
Flashing red  
NOte If in any state, you hold down both the PC and desk  
phone talk buttons for 1½ seconds both indicator lights will turn  
solid green and the audio from both devices will be mixed.  
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talk time  
Headset Indicator Light  
The Savi Office system will provide up to 8 hours of talk time. Talk  
time will be reduced when operating in wideband mode and/or if  
the headset is used consistently at a far distance from the base.  
Headset Status  
Headset charging  
Headset fully charged  
Headset in-use  
Headset Indicator Light  
Off  
Checking Headset Battery Level  
Off  
When the system is idle, short press the Base subscribe button  
once to get feedback on the headset battery level.  
Flashes green  
Solid green  
Subscribing  
Headset Battery Base PC LeD  
Base Deskphone  
Level  
LeD  
toggling On/Off Headset In-Use Indicator Light  
75–100%  
50–75%  
25–50%  
0–25%  
Solid green  
Solid green  
If you are not on a call, you can toggle the headset in-use  
indicator light on and off by pressing the headset volume down  
button for three seconds.  
Flashes green  
Flashes yellow  
Flashes red  
Flashes green  
Flashes yellow  
Flashes red  
Headset tones  
Headset Call Control Button Functions  
Out of Range Warning  
If you are on a call and go out of the operating range, you will  
hear three low tones. You will hear a single mid tone when you are  
back in range.  
type of Press  
Function  
Short press  
Places, answers, or ends calls  
Increases volume  
Decreases volume  
If you stay out of range, active calls will be suspended. Calls will  
be re-established upon walking back into range. If you remain out  
of range for more than 5 minutes the system will drop the call.  
Short press volume up  
Short press volume down  
If you are not on a call and go out of the operating range and  
press the call control button, you will hear a single tone for the  
button press and three low tones for the failure to make a link.  
While in a link, long press  
volume up (at least 1½  
seconds)  
Switches between desk phone  
and PC audio  
Low Battery Warning  
If you are on a call, you will hear a repeating single low tone every  
15 seconds indicating the battery is low. You should recharge the  
headset immediately.  
Short press mute button  
Mutes or unmutes headset  
While not in a link, long  
Places headset in subscription  
press volume up (at least 1½ mode  
seconds)  
If you are not on a call and press the call control button, you will  
hear three lows tones indicating the battery is low. You should  
recharge the headset immediately.  
While not in a link, long press Enables and disables headset  
Mute Warning  
volume down (at least 1½  
seconds)  
in-use indicator light  
When mute is activated, you will hear three high tones. These  
tones will repeat every 15 seconds while mute is active.  
When unmuted you will hear three low tones.  
Placing the Headset in Sleep Mode  
If you won’t be using the headset for a long duration and the  
headset will not be in the charge cradle, you can put the headset  
in sleep mode by pressing the call control button for three  
seconds while in an idle state. To exit sleep mode, press the  
headset call control button again for three seconds.  
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8 Plantronics Software Platform  
Softphone Support  
Plantronics Update Manager  
Download Plantronics software for remote call answer/end with  
supported softphones at plantronics.com/software.  
All required software for Savi Office system can be remotely  
updated when updates are available. Start Plantronics Update  
Manager from Windows Start Programs menu to change settings  
such as automatic or manual check for updates.  
Remote call answer/end from the Savi headset is available for all  
softphones with no additional steps by the user except Skype™.  
For a list of supported softphones visit plantronics.com/software.  
Check for Updates Automatically: By enabling this check box,  
you will activate a periodic automatic check for available software  
updates.  
For Skype support, please follow these steps:  
1 Skype will display the following message during the install of  
Plantronics Unified Runtime Engine “PlantronicsURE.exe wants  
to use Skype”. Choose “Allow Access” to connect.  
Check for Updates Now: You can choose to check for available  
software updates at any time by clicking on the Check For  
Updates Now button in Update Manager: From the Start menu,  
click Programs, then Plantronics, then open Plantronics Update  
Manager.  
2 You can also check Savi Office system Skype  
connection status by going to Skype and checking the  
Tools>Options>Advanced>Advanced Settings>”Manage Other  
Programs Access” setting.  
Install Checked Updates: Following an a u t o m a t i c or m a n u a l  
c h e c k f o r u p d a t e s , this field will be populated with any applicable  
software updates and the in s t a l l c h e c k e d u p d a t e s will begin  
installation.  
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Plantronics Control Panel  
User preferences and various device settings can be changed using the Plantronics Control Panel. To start this program, click  
Start>Programs>Plantronics then open Plantronics Control Panel.  
Battery Life  
At the lower left corner of the screen (and for all software screens), you will see one of the following icons indicating the approximate charge  
left in the headset battery.  
100%  
75%  
50%  
25%  
0%  
Devices tab  
To configure your settings, select Savi Office from the pull down menu and click the Device Settings button. Below are the setting options  
and defaults for the base and headset.  
NOte Some parameters that do not apply to a particular Plantronics device may appear grayed out.  
Device Settings – Base  
Feature  
Settings  
Default  
Default Line  
Deskphone/PC  
Deskphone  
High  
General  
Range  
High/Med/Low  
Auto Answer  
Selected/Not selected  
Selected/Not selected  
Wideband/Narrowband  
Wideband/Narrowband  
Variable Bass to Treble  
Variable Bass to Treble  
Not selected  
Selected  
Over-the-Air Subscription  
Deskphone Audio Bandwidth  
PC Audio Bandwidth*  
Deskphone Tone Control  
PC Tone Control  
Narrowband  
Narrowband  
Midrange  
Midrange  
Audio  
(See Device Settings - Security)  
Feature Set Lock  
*The system will support both narrowband and wideband audio from the PC. Wideband audio delivers heightened speech clarity and life-  
like fidelity. However, wideband audio consumes more battery power and has more stringent access criteria which reduces the number of  
systems that can be deployed in a small area.  
All PCs support wideband audio.  
When switching between narrowband and wideband audio, you must re-establish the audio link for the changes to take effect.  
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Device Settings – Headset  
Feature  
Settings  
Default  
General  
Mute Tone  
Standard/Low/Off  
Standard  
Deskphone Ringtone  
Deskphone Volume  
PC Ringtone  
Sound 1/Sound 2/Sound 3  
Standard/Low/Off  
Sound 1  
Standard  
Sound 1/Sound 2/Sound 3  
Standard/Low/Off  
Sound 2  
PC Volume  
Standard  
System Tones  
Standard/Low/Off  
Standard  
Second Inbound Call  
Ring Continuously/Ring Once/Ignore  
Ring Continuously  
Device Settings – Advanced  
Feature  
Settings  
Default  
Audio Protection  
Audio Limiting  
80 dB/85 dB/off  
Off  
Hours on phone per day  
Anti-Startle  
2/4/6/8  
8
Selected/Not selected  
Selected/Not selected  
Not selected  
Not selected  
G616  
Feature Set Lock  
(See Device Settings - Security)  
Device Settings – Security  
Change Password  
1 You can always change the old password to a new one  
in the Change Password section. If a password is not  
stored in the device, the only way to store a password in the  
device is to use Feature Set Lock. You will only able to change  
a password if there is a previous password set in the device.  
The Plantronics software allows some of the device parameters  
settings to be locked by the IT staff and prevent end users  
from changing them. The ability to lock/unlock these parameter  
settings requires the creation of a password. In order to lock/  
unlock any parameter setting follow these steps:  
Feature Set Lock  
NOte In case you forget your password, you will need to call  
your local Plantronics Technical Support for assistance.  
1 From the Security screen, create and confirm your  
new password and press Set. This will store the password  
directly in the device.  
2 In order to lock/unlock some parameter, go to the Base  
or the Advanced tabs of Device Settings and enter the  
password that you stored in the device.  
Applications tab  
The Applications Tab displays the status of Plantronics support for  
various applications such as softphones and media players. The  
status will only show as “enabled and running” for softphones and  
media players installed and running.  
3 Select your settings from the Base/Advanced settings  
page and lock/unlock each feature as desired.  
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Preferences tab  
The Preferences Tab allows you to set preferences for the media player as well as other general settings.  
Feature  
Settings  
Default  
Media Player  
General  
Action to Media Player  
– When a call begins  
– When a call ends  
Mute/pause/do nothing  
Unmute/play/do nothing  
Pause  
Play  
Launch audio devices control panel  
(Provides a shortcut to the Windows Sounds and Audio Devices  
control panel.)  
Default Softphone  
(Displays the default softphone.)  
Ring Both Headset and PC  
Selected/Not selected  
Selected  
Microsoft Office Communicator Dial-tone Enabled Selected/Not selected  
Not selected  
Not selected  
Not selected  
Audio Sensing Enabled  
Selected/Not selected  
Selected/Not selected  
Maintain Headset to PC Link  
Ring Both Headset and PC  
This parameter gives you the option to have the PC ringtone  
played on both the headset as well as the PC speaker.  
and wireless headset without the user having to press the PC call  
control button. If the parameter “Microsoft Office Communicator  
Dial-tone Enabled” is selected, then every time a PC radio link is  
established the Microsoft Office Communicator dial tone will be  
heard. However, the user may have pressed the PC call control  
button to listen to music, etc., and does not want to hear the dial-  
tone. In this case, if the user selects the “Audio Sensing Enabled”  
parameter, the radio link will be established automatically when  
any PC audio is detected at the USB port, thus eliminating the  
need for the user to press the PC call control button.  
When this parameter is selected, the PC ringtone will be heard  
on both the PC speaker as well as the headset.  
When this parameter is not selected, the PC ringtone will only  
be heard on either the headset or the PC speaker based on how  
the PC audio has been set up.  
Microsoft Office Communicator Certified product:  
Default Setting = Not selected  
“Audio Sensing Enabled” can be set to selected or not selected.  
Standard product: Default Setting = Selected  
Microsoft Office Communicator Certified product:  
Default Setting = Selected  
Microsoft Office Communicator Dial-tone enabled  
If this feature is selected, when a PC radio link is established,  
Microsoft Office Communicator will assume the user is trying to  
place a VoIP call and provide a dial tone.  
Standard product: Default Setting = Not selected  
Maintain Headset to PC Link  
This parameter forces the radio link to the PC to stay active  
even after the call has ended. This can eliminate the need to  
re-establish the radio link when switching between PC audio  
applications.  
If this feature is not selected, when a PC radio link is established,  
Microsoft Office Communicator will sit idle.  
“Microsoft Office Communicator Dial-tone Enabled” can be set  
selected or not selected.  
Default Setting = Not selected  
Microsoft Office Communicator Certified product:  
Default Setting = Selected  
About tab  
Standard product: Default Setting = Not selected  
The About Tab provides on-line access to this printable user guide  
and also includes Plantronics contact information. The current  
version of software and firmware currently running on your system  
is also shown here.  
Audio Sensing enabled  
Audio Sensing is a special feature supported by Plantronics  
wireless devices that can detect an audio signal at the USB port  
and automatically establish a PC radio link between the Base  
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Default  
Settings  
Help for Device Settings - Base  
Range*  
Range can be minimized to help with PC buzzing, improve user density, or restrict range  
High  
of users.  
When Range is set to HIGH a user will have up to 300 feet of range.  
When Range is set to MEDIUM a user will have up to 150 feet of range.  
When Range is set to LOW a user will have up to 50 feet of range.  
Auto Answer  
Auto answer saves the user a button press to establish the radio link between headset and adapter.  
Not  
Selected  
When auto answer is set to OFF you must press the headset call control button to answer an incoming  
call.**  
When Auto Answer is set to ON an incoming call will be answered when the headset is removed from the  
charge cradle.**  
PC Audio  
The system will support both narrowband and wideband audio from the PC.  
Narrowband  
Bandwidth*  
Wideband audio delivers heightened speech clarity and life-like fidelity. However, wideband audio  
consumes more battery power and has more stringent access criteria which reduces the number of  
systems that can be deployed in a small area.  
All PCs support wideband audio.  
When switching between narrowband and wideband audio, you must re-establish the audio link for the  
changes to take effect.  
* When bringing up a link from the base, the talk button will be solid yellow until a link is established. This could take up to several seconds  
especially for wideband audio and/or when in moderate to high density environments. If you press the talk button when the indicator light is  
yellow, it will terminate the search for an audio link.  
**Assumes use of a lifter or EHS cable with desk phone and/or use of a softphone that is supported by Plantronics software.  
Help for Device Settings - Advanced  
Anti-Startle  
Anti-startle provides advanced hearing protection against sudden loud sounds. When Anti-startle is  
set to ON, the system identifies and eliminates sudden loud sounds and rapidly reduces them to a  
comfortable level. When Anti-startle is set to OFF, the headset caps sound levels at 118 dBA to protect  
your hearing.  
Off  
Off  
G616*  
G616 Acoustic Limiting provides additional hearing protection against acoustic shock. When G616  
Acoustic Limiting is set to ON, the system provides additional acoustic shock protection. Sound  
levels are limited to 102 dBA as recommended in the G616:2006 guideline issued by the Australian  
Communications Industry Forum (ACIF). When G616 Audio-Limiting is set to OFF, the headset caps  
sound levels at 118 dBA to protect your hearing.  
Audio Limiting* Audio Limiting provides advanced hearing protection for daily noise exposure. When Audio-Limiting is  
turned ON, the system monitors and controls sound to ensure action levels do not exceed 80 dBA or 85  
dBA (whichever is selected) specified by current and imminent EU legislation. When Audio-Limiting is set  
to OFF, the headset caps sound levels at 118 dBA to protect your hearing.  
Off  
*The noise monitoring and G616 limiting features are based on a typical headset and recommended acoustic coupling between the headset  
and the ear. Please follow the instructions for optimal wearing position on page 8.  
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9 troubleshooting and Common Questions  
I can’t hear a dial tone at the  
headset.  
Make sure your headset is charged.  
Make sure your headset is subscribed to base. See Subscribing a Master Headset on page 15.  
Press the call control button on your headset.  
Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher  
setting if necessary.  
Adjust the configuration switch on the base until a dial tone is heard.  
Fine tune the listening volume with the call control button.  
If the volume is still too low, adjust the desk phone listening volume on the base.  
I hear static.  
Make sure there is at least 12 inches between your base and your computer, and 6 inches  
between your base and your telephone. If adjusting the distance doesn’t help, your headset is  
going out of range, move closer to the base.  
The sound is distorted when  
Lower the desk phone speaking volume and/or Desk Phone Listening Volume on the base. For  
using my Savi Office system with most telephones, the correct setting is position 3.  
my desk phone.  
If your desk phone has a volume control, lower until the distortion disappears.  
If the distortion is still present, adjust the headset volume control to lower the headset speaker  
volume. If the distortion persists, lower the Desk Phone Listening Volume on the base.  
Make sure there is 12 inches between your base and your computer, and 6 inches between your  
base and your telephone.  
I hear echo in the headset when Adjust the Configuration Switch. The most commonly used position is “A”, which is the default  
using my desk phone.  
position.  
Lower the Desk Phone Listening Volume on the base. For most telephones, the correct setting is  
position 3.  
If the audio level is too low in this position, adjust the headset volume control to increase the  
headset speaker volume.  
Lower the Desk Phone Speaking Volume on the base. For most telephones, the correct setting is  
position 3.  
If your speaking volume is too low for your listener in this position, adjust the position of the  
headset to make sure the microphone is as close as possible to your mouth.  
People I talk to can hear a buzz Move the base further away from your phone.  
in the background.  
Base power supply is plugged into a power strip. Plug the power supply into the wall directly.  
Talk time performance is  
significantly degraded even  
after a full recharge.  
Battery is wearing out. Call Plantronics at (800) 544-4660 for factory service information or contact  
us at plantronics.com/support.  
The handset lifter is installed  
but does not lift the handset.  
Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.  
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I can no longer hear any audio  
through my PC Speakers.  
For Windows XP Systems:  
Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel.  
Under “Sound playback” change the default setting from Savi Office to your PC speakers. Click  
“OK” to confirm your change.  
For Windows Vista Systems:  
Refer to the “Sound” option in your PC Control Panel.  
Under the “Playback” tab change the default setting from “Speakers Savi Office” to your PC  
speakers. Click “OK” to confirm your change.  
No audio connection to PC.  
Unplug USB and power cables from base. Reconnect power cable first. Wait for power LED  
to illuminate, then re-connect USB cable. Quit and then re-start your PC audio or softphone  
application.  
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Plantronics, Inc.  
345 Encinal Street  
Santa Cruz, CA 95060  
United States  
Tel: 800-544-4660  
plantronics.com  
For product support contact us at plantronics.com/support.  
© 2010 Plantronics, Inc. All rights reserved. Plantronics, the logo design. HL10, Savi, and Sound Innovation  
are trademarks or registered trademarks of Plantronics, Inc. Windows is a registered trademark of Microsoft  
Corporation. Nortel is a trademark of Nortel Networks. Skype is a registered trademark of Skype Limited. All other  
trademarks are property of their respective owners.  
Patents: U.S. 7,633,963; D599,331; D582,901; D602,008; D538,785; D505,413; D535,285; China  
ZL200830005437.x; ZL200830005446.9; ZL200630123313.2;  
ZL200630123314.7; EM 000873823-0004; 000873823-0003; 000543798-0004; 000543798-0005; Taiwan  
D127496; D127400; D117515; D117333  
84159-01 (06.10)  
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