Plantronics Telephone CS55 User Manual

USER GUIDE  
CS50/55  
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
WIRELESS OFFICE HEADSET SYSTEM  
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Headset and Wearing Options  
Package Contents  
Features  
3
4
Setup  
6
Setup - Handset Lifter (Optional)  
Charging  
8
Headset  
9
Positioning  
9
Adjusting Fit  
10  
11  
13  
14  
16  
17  
18  
20  
20  
21  
22  
23  
23  
23  
Making/Answering/Ending Calls  
Checking Compatibility  
Volume  
Earloops  
Headband  
Headset Controls  
Base Indicator Lights  
Troubleshooting  
Subscription  
Base  
CS50  
CS55  
System Reset  
AC Charger  
Battery Replacement  
Additional Parts (If required)  
Maintenance  
Technical Assistance  
Regulatory Notices  
Telephone Cord  
Handset Lifter (Optional)  
Additional parts (if required):  
Details on page 22.  
Visit www.plantronics.com/productregistration to register your CS50/CS55 product online  
so we can provide you with the best possible service and technical support.  
Ringer  
Microphone  
Extender Arm  
with Stabilizers  
For Nortel i2004  
phones only  
Handset Lifter  
3
2
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Base - Top View  
Base - Bottom View  
Telephone Handset Jack  
Front:  
CS55  
Indicator Lights  
Talking (Green)  
Power (Red)  
Handset Lifter Jack  
AC Charging Jack  
Charging (Amber)  
CS50  
Telephone Cord Jack  
Speaking Volume  
Major Adjust  
Charging Cradle  
Headset  
Telephone  
Configuration Dial  
Front:  
Listening  
Volume/Mute  
Call Control Button  
Talk Indicator Light  
Rear:  
Speaking Volume  
Minor Adjust  
Rear:  
Speaker  
IntelliStand™  
On/Off Switch  
(to automate call  
control button)  
Battery Cover  
Microphone  
Handset Lifter  
Listening Volume  
Major Adjust  
Handset Lifter Arm  
Power Cord  
Telephone Cord  
Ringer Microphone  
Jack (remove cover)  
Height Switch  
Accessory Jack  
5
4
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Base - Bottom View  
2
1
Unplug the handset cord from phone.  
Plug the phone cord that is connected to  
the CS50/CS55 base into the handset jack  
on the phone.  
4A  
3A  
CAUTION: Your phone may have two similar  
jacks. Put the cord only in the jack from  
which the handset came.  
!
v
9
4
3
Plug the handset cord into the handset  
jack in the base. Push in until it clicks.  
Plug the AC charger into the base’s AC  
charging jack. Push in firmly.  
Complete  
Plug the handset cord into the handset  
jack in the bottom of the base.  
Plug the AC charger into an outlet and into  
the base’s AC charging jack.  
See step 3A for detailed location.  
See step 4A for detailed location.  
NOTE: The access to the handset jack is  
fairly small. If you have large hands you  
may want to ask someone with smaller  
fingers to do this step.  
7
6
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1
2
• 20 minutes = minimum  
charge to continue setup  
1
2
• 3 hours = full charge  
1. Slide headset into charging cradle.  
2. Gently press down on the headset to ensure that headset is in correct position. Amber  
charge indicator light on base will flash while charging and will change to solid amber  
when fully charged.  
1. Plug handset lifter power cord into handset lifter jack on base. Push firmly into base.  
2. Position handset lifter under the handset on your phone. Verify that the lifter is located  
on top of the telephone speaker. If not, you will need to attach the ringer microphone as  
described on page 22.  
NOTE: Remove only a tiny piece of mounting tape backing to temporarily stick lifter into  
position; you may need to move it later.  
1
2
Set the IntelliStand switch to  
IntelliStand™  
off  
3
Intellistand off ( ) if you  
want to control the handset  
6
lifter with the call control  
IntelliStand  
on  
button on your headset.  
Set the Intellistand switch to  
Intellistand on ( ) if you  
want the handset to auto-  
matically pick up when you  
take the headset off the  
charging cradle.  
The minimum recommended separation distance is shown above.  
IMPORTANT: Incorrect positioning can cause noise and interference problems.  
9
8
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Retaining  
Ring  
1
2
To make a call:  
Snap speaker into retaining ring of desired  
wearing option (headband or earloop).  
1. Adjust headband to fit.  
1. Take your handset off-hook. Dial tone should sound through handset (if not, check  
compatibility — see page 13).  
2. Press the call control button on the headset. The talk indicator lights on both the  
base and the headset should go on, indicating a successful link. Dial tone should  
sound through headset. Dial using the telephone keypad.  
2. Rotate headset in retaining ring  
until microphone is pointing toward  
your chin.  
To answer a call:  
1. Take the handset off-hook.  
2. Press the call control button on the headset to answer a call.  
To end a call:  
Press the call control button on the headset, then hang up the handset.  
NOTE: If either you or the recipient have trouble hearing, please check compatibility (page 13).  
11  
10  
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With Handset Lifter (Optional)  
NOTE: The compatibility setting of “1” is set at the factory to work with most phones.  
However, if you do not hear a dial tone, if either you or the recipient is having trouble  
hearing, or if you experience buzzing/hissing, please follow the directions below.  
1
2
To first test proper set up of the handset lifter:  
1. Press the call control button on headset to activate handset lifter and lift handset from  
phone. Dial tone should sound in headset if the handset is raised high enough.  
2. If no dial tone, adjust lifter height switch or reposition lifter under handset. If you still  
do not hear a dial tone, you may need to insert extender arm (see page 22) or check  
compatibility (page 13).  
If you cannot hear a dial tone through your headset, use a coin or small screwdriver to  
turn the telephone configuration dial until you can. Make sure that a number is aligned  
with the position indicator.  
After verifying dial tone, use mounting tape to secure handset lifter in position.  
Place a call to someone you know. While speaking, turn the configuration dial through  
the four positions. Select the position that provides the best sound quality for both you and  
the recipient.  
2
1
To make/answer a call:  
1. Press the call control button to raise the handset lifter.  
2. Use the telephone keypad to dial the number.  
To end a call:  
Press the call control button to lower the handset lifter. (Phone will hang up.)  
NOTE: If either you or the recipient have trouble hearing, please check compatibility (page 13).  
13  
12  
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Minor Adjust  
Major Adjust  
Note: Be sure to set your telephone’s volume at the mid range before adjusting the  
CS50/CS55 volume.  
Minor Adjust  
Major Adjust  
Use the speaking volume minor adjust  
control on the back of the base for minor  
incremental adjustments.  
Use the speaking volume major adjust  
control on the bottom of the base for  
large incremental adjustments.  
NOTE: You must be in talk mode (i.e. on a  
call) to adjust.  
NOTE: A is the lowest setting  
B is the most common setting.  
D is the loudest setting.  
Rock the headset volume control back and  
forth to adjust listening volume in minor  
incremental adjustments.  
Use listening volume major adjust  
control on the back of the base for large  
incremental adjustments.  
Headset Mute  
NOTE: You must be in talk mode (i.e. on a  
call) to adjust.  
NOTE: 1 is the loudest setting.  
4 is the lowest setting,  
To mute headset, press the listening volume/mute button straight in. Press again  
to unmute.  
You will hear 3 rapid beeps every 15 seconds to indicate mute is on.  
15  
14  
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Talking/Muted  
(Green)  
Talking/Muted  
(Green)  
Charging (Amber)  
Charging (Amber)  
Power (Red)  
Power (Red)  
CS55  
CS50  
Light  
Action  
Charging  
Fully Charged  
Power  
Key  
Feature  
Action  
Tone  
Flashes amber  
Listening volume  
minor adjust  
Ascending/descending  
tones, 2 tones at limit  
Rock back  
and forth  
Solid amber  
Solid red  
3 mid tones = Mute  
Short key press  
straight in  
Mute  
3 low tones = Unmute  
NOTE: Tones repeat every  
15 seconds when muted.  
Talking  
Solid green  
Flashes green  
Muted  
Making/answering/  
ending calls  
Short key press  
Mid tone  
Low battery  
Return headset  
1 tone every 10 seconds  
2 tones  
warning  
to charging cradle  
Out of range  
warningwhen  
on active call  
Move closer  
to base  
Incoming call  
notification*  
Press call control  
button to answer call  
3 repetitive tones  
*Only works when using optional Handset Lifter.  
17  
16  
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Problem  
Solution  
Problem  
Solution  
Sound in handset is  
distorted/I hear echo in  
handset.  
• Reduce speaking volume by changing the speaking volume  
major adjust switch setting. See page 15.  
• Point microphone towards your chin.  
• Listening volume too high on phone. If your phone has a handset  
volume control, lower this until the distortion disappears.  
• If the distortion is still present, lower the listening volume adjust  
button on the headset. If the distortion persists, select another  
listening volume major adjust switch setting. See page 14.  
• Base is too close to computer or phone. See page 9 for  
proper positioning.  
I plugged everything in  
but the lights won’t  
come on.  
• Check that the AC charger jack is connected to the base unit.  
• Check that the AC charger is securely connected to a working  
wall outlet.  
• Check that the AC charger is the model supplied by Plantronics.  
My headset does  
not work with the  
base unit.  
• Check that the phone is connected to the base units phone cord  
jack and it is pushed in firmly.  
• Check that the phone handset is connected to the bases phone  
handset jack and it is pushed in firmly.  
Headset may be out of range of the base. Move closer to base  
unit until headset is within range. Range varies with office  
environment.  
Headset battery is dead. Recharge the battery by placing the  
headset in the headset charging cradle. See page 9.  
• System needs to be reset. Perform system reset as described  
on page 20.  
Speaking volume is too high. Lower the speaking volume by  
adjusting the speaking volume minor adjust buttons on the base.  
If the volume is still too high, select another speaking volume  
major adjust setting. See page 15.  
I can hear too much  
background conversation,  
noise or sidetone.  
Listening volume too low. Press the volume up button on the  
headset. If the volume is still too low, select another listening  
volume major adjust switch setting. See page 14.  
Incorrect configuration dial setting for your phone. Try other  
configuration dial settings on the base unit. Ensure the selected  
number is in line with the position indicator. See page 13.  
You may have to resubscribe your headset with the base. See  
page 20.  
People I talk to can  
hear a buzz in the  
background.  
Move the CS50/55 base further away from your phone.  
AC charger is plugged into a power strip. Plug the AC charger  
into the wall directly.  
• Picking up another radio frequency. Call the Plantronics  
Technical Assistance Center for an RF filter.  
Headset is muted. Press the mute button on headset to unmute  
Callers cannot  
Battery talk time  
Battery is going bad. Replace the battery with a new battery  
pack. See page 21.  
the microphone. See page 15.  
hear me.  
performance is  
Improper positioning of microphone. Point microphone  
towards your chin.  
significantly degraded  
even after a full recharge.  
Speak volume is too low. Increase the speaking volume by  
adjusting the speaking volume minor adjust buttons on the  
base unit as described on page 15. If the volume is still too low,  
select another speaking volume major adjust setting as  
described on page 15.  
Incorrect configuration dial setting for your phone. Try other  
configuration dial settings on the base unit. Ensure the selected  
number is in line with the position indicator. See page 13.  
The call is dropped.  
(Talk indicator on the  
headset and base will  
not be illuminated.)  
Headset lost subscription. Try to reset the system. See page  
20. If this does not work, try the resubscription procedure on  
page 20.  
I hear static that  
does not allow me to  
communicate.  
• Link to headset is lost. Try to reestablish a link by pressing the  
call control button.  
Unplug the AC charger from the base for 5 seconds, then plug  
back in.  
I can hear a dial tone in  
more than one  
configuration position.  
Phone will work in more than one configuration dial position. Use  
the position that sounds best to you and the person you call.  
• Reset the whole system as described on page 20.  
One beep every 10 seconds is caused by a low battery warning.  
Recharge battery by returning it to the base charge cradle for  
one to three hours until charge light stays lit or quits blinking.  
Two beeps is an out of range warning. Move closer to the base.  
Three rapid beeps every 15 seconds indicates your mute is on.  
Press the mute button once to turn mute off.  
When an optional lifter is connected, three repetitive beeps  
indicate a call is coming into the headset. Press the call control  
button on the headset to answer the call.  
I hear beeps in  
I cannot hear a dial tone  
in any configuration  
position.  
• Check that the phone is connected to the bases phone cord jack.  
the headset.  
See page 6.  
• Check that the phone handset is connected to the bases phone  
handset jack. See page 6.  
I cannot hear  
caller/dial tone.  
• Check that all cords and jacks are connected correctly.  
• Check that the base has power (red indicator light) and the  
headset battery is fully charged.  
Try other phone configuration dial settings on the base unit. Ensure  
the selected number is in line with the position indicator. See page 13.  
Ensure you are in headset mode. Press the call control button to  
select correct mode. The talk indicator light on the base is green.  
Handset lifter is installed  
but does not lift handset.  
Be sure the handset lifter power cord is firmly pushed into the  
handset lifter jack on the base.  
My handset lifter operates  
every time I remove or  
replace my headset in the  
base unit.  
IntelliStand is enabled. To disable the handset lifter, move the  
Headset is uncomfortable  
when worn in over-the-ear  
mode.  
Try changing earloop sizes. Experiment to find the best fit.  
IntelliStand switch to position  
.
19  
18  
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The headset and base unit are supplied subscribed to each other. However, if you wish to use a  
replacement headset with the base unit, then the units must be re-subscribed as follows:  
The custom battery inside the headset should last 2-3 years. When talk time decreases  
significantly, you should replace the battery. Call Plantronics at (800) 544-4660 ext.5538 to  
order one. Once you receive it, follow directions below to replace.  
1
2
3
2
4
Return the headset to the charging cradle.  
Successful re-subscription is indicated  
when the base power indicator is fully  
illuminated and the headset talk indicator  
light is off.  
3. Disconnect the AC charger from the  
AC charging jack for 5 seconds.  
1. Press and hold both speaking  
volume fine tune buttons on the base  
unit for a minimum of 5 seconds. The  
power indicator will then flash red.  
Pinch both sides of the battery cover and  
lift to remove.  
Slide the battery out and gently separate  
at the connection. DO NOT pull the battery  
out by the wires.  
2. Press and hold the headset mute  
button for a minimum of 5 seconds.  
The talk indicator light on the  
4. Reconnect.  
If re-subscription fails within 2 minutes, the  
headset will return to the un-subscribed  
state. Try the re-subscription process again  
or call Technical Support.  
headset will then illuminate green.  
To recover from some fault conditions (refer to Troubleshooting on page 18), you may need to  
perform a system reset.  
3
4
1
3
4
1
2
Reconnect and install the new battery.  
Pinch both sides of the battery cover  
and replace.  
1. Press both the call control button  
and the listening volume/mute but-  
ton for 5 seconds. When the talk  
indicator light blinks, release both  
buttons.  
3. Disconnect the AC charger from the  
AC charging jack for 5 seconds.  
4. Reconnect.  
The system reset operation is complete.  
2. Press the call control button again.  
The talk indicator light will again  
blink briefly to indicate the headset is  
back to normal operation.  
21  
20  
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1. Unplug the unit from the telephone and the AC charger from the power source  
before cleaning.  
2. Clean the equipment with a damp (not wet) cloth.  
3. Do not use solvents or other cleaning agents.  
Extender Arm  
Stabilizers  
2
1
Visit our Web site at www.plantronics.com/support for technical support, including  
frequently asked questions, compatibility and accessibility information. The Plantronics  
Technical Assistance Center (TAC) is also ready to assist you at 800-544-4660 ext. 5538.  
2
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:  
1. This device may not cause harmful interference, and  
2. This device must accept any interference received, including interference that may cause undesired operation.  
Use extender arm when the handset lifter needs additional stability lifting and  
returning to cradle.  
1. Slide extender arm onto lifter.  
2. Stabilizers can be shifted left and right. Position stabilizers on outsides of handset to  
gently grip the phone.  
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to  
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful inter-  
ference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy  
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio  
communications. However, there is no guarantee that interference will not occur in a particular installation.  
If this equipment does cause harmful interference to radio or television reception which can be determined by  
turning the radio or television off and on, the user is encouraged to try to correct interference by one or more  
of the following measures:  
1. Reorient or relocate the receiving antenna.  
2. Increase the separation between the equipment and receiver.  
3. Connect the equipment into an outlet on another circuit.  
4. Consult the dealer or an experienced radio/TV technician for help.  
Ringer Microphone  
FCC REGISTRATION INFORMATION — Part 68  
This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. On the exterior  
of this equipment is a label that contains a product identifier in the format US:AAAEQ##TXXXX. If requested,  
this information must be provided to your telephone company.  
3
1
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply  
with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and  
modular plug is provided with this product. It is designed to be connected to a compatible jack that is also  
compliant. See installation instructions for details.  
The REN is useful to determine the quantity of devices you may connect to your telephone line. Excessive  
RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most, but  
not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices you  
may connect to your line, as determined by the REN, contact your local telephone company. For product  
approved after July 23, 2001, the REN for this product is part of the product identifier that has the format  
US:AAAEQ##TXXXX. The digits represented by ### are the REN without the decimal point. (For example, 03  
represents a REN of 0.3.) For earlier producers, the REN is separately shown on the label.  
If this telephone equipment causes harm to the telephone network, the telephone company will notify you in  
advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the  
telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a  
complaint with the FCC if you believe it is necessary.  
2
Use ringer microphone when the telephone speaker is not  
located directly under the handset.  
1. Remove cover from ringer microphone jack on back of lifter.  
2. Connect ringer microphone plug.  
3. Place ringer microphone over phone speaker. Remove adhesive tape and attach.  
The telephone company may make changes in its facilities, equipment, operations, or procedures that could  
affect the proper functioning of your equipment. If they do, you will be notified in advance in order for you to  
make necessary modifications to maintain uninterrupted service.  
If trouble is experienced with this unit, for repair or warranty information, please contact customer service at  
(800) 544-4660. If the equipment is causing harm to the network, the telephone company may request that you  
disconnect the equipment until the problem is resolved.  
DO NOT DISASSEMBLE THIS EQUIPMENT: it does not contain any user serviceable components.  
For Nortel i2004 phones only  
We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected.  
Telephone companies report that electrical surges, typically lighting transients, are very destructive to customer  
terminal equipment connected to AC power sources.  
NOTE: Changes or modifications not expressly approved by Plantronics, Inc. could void the user's authority to  
operate the equipment.  
The internal wireless radio operates within the guidelines found in radio frequency safety standards and  
recommendations, which reflect the consensus of the scientific community. Independent studies have shown  
23  
22  
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