Plantronics Headphones C565 User Manual

C565™  
Wireless DECT Headset  
User Guide  
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Welcome  
Welcome  
Congratulations on purchasing your new Plantronics product. This guide contains instructions  
for setting up and using your C565 Wireless DECT Headset.  
Please refer to the separate safety instructions for important product safety information prior  
to installation or use of the product.  
The enclosed DECT wireless product uses restricted wireless radio frequencies which vary by  
country. Use of this DECT product in unauthorized countries is a violation of law, may disrupt  
telecommunications networks and devices, and can subject you to fines and penalties by  
regulatory agencies.  
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What’s in the box  
Headset  
Charger base  
Fit kit instruction card  
Headband  
Other size eartips and earloops  
Power supply  
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Headset and charger base basics  
Headset and charger base overview  
1 2 3  
4
5
6
7
8
1 Earloop  
5 Battery cover  
6 Indicator light  
7 Microphone  
2 Eartip  
3 Volume/mute button  
(press in to mute)  
4 Call button  
8 Power indicator light  
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Accessories  
2
1
1 Behind-the-head headband Extremely light and comfortable wearing alternative.  
2 Fit kit with earloops, eartips and foam sleeve  
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Customize your headset  
Your headset can be converted for wearing on the left or right ear with  
either an earloop or headband.  
Right earloop configuration  
1 Choose the size of earloop that fits most comfortably. Align the earloop as shown and insert it  
onto the headset.  
2 Rotate the earloop up 90 degrees.  
90º  
3 Choose the size and style of eartip that fits most comfortably. Align the eartip with the notch  
facing the microphone as shown.  
4 Press in to attach.  
Left earloop configuration  
1 Choose the size of earloop that fits most comfortably. Align the earloop as shown and insert it  
onto the headset.  
2 Rotate the earloop up 90 degrees.  
90º  
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3 Choose the size and style of eartip that fits most comfortably. Align the eartip with the notch  
facing the microphone as shown.  
4 Press in to attach.  
Position your headset  
When you wear the headset, the microphone should rest as close to your cheek as possible  
without touching. The microphone can be adjusted inward by pivoting the earpiece to optimize  
the position of the headset.  
1 Slide the headset over and behind your ear and fit the eartip into your ear.  
2 Holding the base of the headset, push it in and back towards your ear to allow the pivoting  
earpiece to bring the microphone close to your mouth. As the base of the headset moves  
backwards, you will feel soft clicks until the microphone rests close to your cheek.  
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Fitting the headset with headband  
The headset can be rotated for wearing on the left or right ear.  
1 Hold the headband so it is aligned to receive the headset as shown and insert the headset into  
the headband.  
2 Rotate the headset up.  
3 To optimize the position of the headset, push the headset in so the microphone is close to your  
mouth.  
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Charge your headset  
This section describes how to charge your C565 headset.  
Connect the power  
Plug one end of the power supply into the power jack on the back of the charger base and the  
other end into a working power outlet. The power indicator light will be solid white.  
Charge the headset  
1 Gently push the headset into the charging cradle. The charging indicator light on the headset  
will flash white to indicate that the headset battery is charging and will turn solid white when  
fully charged.  
2 Charge for at least 20 minutes prior to first use. A full charge takes 3 hours.  
CHARGING TIME  
20 min ..........................  
Minimum charge  
before first use  
3 hours .........................  
Full charge  
Charging indicator light  
Power indicator light  
NOTE This product has a replaceable battery. Use only the battery type supplied by Plantronics.  
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Pair headset to DECT phone  
Once your headset is charged, pair your headset to DECT phone.  
1 Lift the headset out of the charger base, press and hold the volume up button for 3 seconds  
until the indicator light is solid white.  
The Headset is now in pairing mode.  
2 Using the instructions in your phone user guide, place your cordless telephone base into  
pairing mode. When the indicator light extinguishes, the headset is paired. The phone must be  
set to the default pin code 0000.  
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Answer and make calls  
This section describes how to answer and make calls with your C565 headset.  
Answer calls  
The headset will ring for an incoming call. Press the call button as shown to answer.  
The volume level can be changed by pushing the volume button up to increase the volume and  
pushing the volume button down to decrease the volume.*  
The call can be muted or unmuted by pressing the volume button in.  
*When headset is worn on right ear. Opposite is true when headset is worn on left ear.  
Make calls  
Dial a number using a handset. Following the instructions in your phone user guide about  
transferring calls to other extensions, transfer the call to the C565 headset.  
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Your headset  
Now that you’ve charged your headset and paired it to your DECT phone,  
read this section to learn about the headset features, how to use the  
controls.  
Headset controls  
1
2
3
1 Volume/mute button  
This table describes volume controls if you wear the headset on the right.  
The volume controls are opposite if you wear it on the left.  
Increase the volume  
Decrease the volume  
Mute/unmute a call  
Press the volume button up.  
Press the volume button down.  
To mute/unmute the headset, press the volume/mute button in.  
2 Call button  
Place, answer, end a call  
Briefly press the call button.  
Flashes white when in use.  
3 Headset indicator light  
IMPORTANT For your safety, do not use headset at high volumes for extended periods  
of time. Doing so can cause hearing loss. Always listen at moderate levels. For more  
information on headsets and hearing visit: plantronics.com/healthandsafety.  
Talk time  
With a single full charge, the C565 will provide up to 7 hours of talk time.  
Battery  
This product has a replaceable battery. To ensure replacement batteries meet Plantronics high  
quality standards and for optimal performance, only use replacement batteries provided by  
Plantronics.  
Low Battery Warning  
If you are on a call and the headset battery is critically low, you will hear a repeated single  
low tone every 15 seconds indicating that the battery is low. You should recharge the headset  
immediately.  
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If you are not on a call and press the call button, you will hear three low tones if the battery is  
critically low. You should recharge the headset immediately.  
Battery replacement  
If after long use you notice that a fully charged battery is no longer lasting long enough, you  
can replace it.  
1 Slide battery cover down and remove from headset.  
2 With your thumb and index finger, pull the battery out from the attachment clip.  
3 With you thumb and index finger, grasp the battery connector and disconnect connector and  
battery from headset.  
4 Install the new battery by reversing the previous steps.  
Muting your headset during a call  
To mute/unmute the call, press the volume button in.  
When mute is activated, you will hear three high tones (you will still be able to hear the caller).  
Adjusting your headset volume  
Fine-tune your headset volume by pressing the volume/mute button up (increase) or down  
(decrease) if you wear your headset on the right. If you wear it on the left, it’s opposite: press  
down to increase the volume and up to decrease the volume.  
Out of range warning tones  
If you are on a call and go out of the operating range, you will hear three low tones. You will  
hear a single mid tone when you are back in range.  
If you stay out of range, an active call will be suspended. The call will be re-established when  
you walk back into range. If you remain out of range for more than 5 minutes, the headset will  
drop the call.  
If you are not on a call and go out of the operating range and then press the call button, you  
will hear a single tone for the button press and three low tones for the failure to make a link.  
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Troubleshooting  
My headset is unstable.  
When you wear the headset, the microphone should rest as close to your cheek  
as possible without touching. The microphone can be adjusted inward by pivoting  
the earpiece to optimize the position of the headset. See Position your headset.  
Talk time performance is  
Battery is wearing out. Call Plantronics at (800) 544-4660 for ordering a  
significantly degraded even replacement battery or contact us at plantronics.com/support.  
after a full recharge.  
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Congratulations!  
The product you have just purchased carries the TCO Certified Headsets 2 label. This means that your headset is designed and  
manufactured according to some of the strictest performance and environmental criteria in the world. The manufacturer of this  
headset has selected it to be certified to TCO Certified Headsets 2 as a sign of usability, high performance and reduced impact  
on the natural environment.  
Products certified to TCO Certified Headsets 2 are specifically designed for limiting the risk for hearing impairment. The headsets have acoustic limit  
protection to protect the user from sudden “sound-spikes” caused by interference on the telephone lines.  
Other features of TCO Certified Headsets 2:  
Ergonomics  
• Volume control, individual adjustment and adaptation, replaceable parts and quality durability.  
Energy  
• Low energy consumption on the charging station.  
Emissions  
• Low SAR value. Low electromagnetic fields surrounding the charger.  
Ecology  
• Product is designed for recycling. Manufacturer must have a certified environmental management system such as EMAS or ISO 14 001  
• Restrictions on  
o Chlorinated and brominated flame retardants and polymers  
o Hazardous heavy metals such as cadmium, mercury, hexavalent chromium and lead.  
All TCO labelled products are verified and certified by TCO Development, an independent third party labelling organization. For over 20 years,  
TCO Development has been at the forefront of moving the design of IT equipment in a more user-friendly direction. Our criteria are developed in  
collaboration with an international group of researchers, experts, users and manufacturers. Since the program’s inception, TCO labelled products have  
grown in popularity and are now requested by users and IT-manufacturers all over the world.  
NEED MORE HELP?  
plantronics.com/support  
Plantronics, Inc.  
345 Encinal Street  
Santa Cruz, CA 95060  
United States  
Plantronics BV  
South Point Building C  
Scorpius 140  
2132 LR Hoofddorp  
Netherlands  
© 2014 Plantronics, Inc. C565 is a trademark of Plantronics, Inc. and Plantronics is a trademark of Plantronics, Inc. registered in the US and other countries. DECT is  
a trademark of ETSI.  
Patents: US, 7,633,963; D643,834; D635,962; BR DI70057796; CN ZL201030674530.7; ZL201030710900.8; EM 001788878-0001; 001792276-0003; IN 233102;  
KR 30-655804; TW D143596; D143955  
202609-06 (05.14)  
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