Plantronics Headphones 70N User Manual

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WARRANTY  
Limited Warranty  
• This warranty covers defects in materials and workmanship of products manufactured,  
sold or certified by Plantronics which were purchased and used in the United States.  
• This warranty lasts for two yeasr from the date of purchase of the products.  
• This warranty extends to you only if you are the end user with the original purchase  
receipt.  
• We will, at our option, repair or replace the products that do not conform to the  
warranty. We may use functionally equivalent reconditioned/refurbished/remanufactured/  
pre-owned or new products or parts.  
• To obtain service in the U.S., contact Plantronics at (800) 544-4660 ext. 5538.  
• THIS IS PLANTRONICS’ COMPLETE WARRANTY FOR THE PRODUCTS.  
• This warranty gives you specific legal rights, and you may also have other rights that  
vary from state to state. Please contact your dealer or our service center for the full  
details of our limited warranty, including items not covered by this limited warranty.  
USER GUIDE_  
MAINTENANCE  
CS70N™  
1. Unplug the unit from the telephone and the AC charger from the power source  
before cleaning.  
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
WIRELESS OFFICE HEADSET SYSTEM  
2. Clean the equipment with a damp (not wet) cloth.  
3. Do not use solvents or other cleaning agents.  
TECHNICAL SUPPORT  
The Plantronics Technical Assistance Center is ready to assist you! Dial (800) 544-4660  
SOUND INNOVATION  
Plantronics Inc.  
345 Encinal Street  
Santa Cruz, CA 95060 USA  
Tel: (800) 544-4660  
© 2006 Plantronics, Inc. All rights reserved. Plantronics, the logo design, CS70N, IntelliStand, and Sound  
Innovation are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the  
property of their respective owners.  
Patents U.S. 5,210,791; 6,735,453; 6,923,688; 7,075,270; D469,756; Australia 147229; 303053; China  
ZL200530008542.5; EM 293964-0003; 543798-0001; 543798-0002; France 651,857-651,865; Germany  
40108524.4; GB Regd.Des.No. 2104923 and Patents Pending  
72535-05 (12.06)  
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FEATURES  
FEATURES  
Base - Top View  
Base - Bottom View  
Telephone Handset  
Jack  
Front:  
Indicator Lights  
Talking (Green)  
Power (Red)  
Handset Lifter Jack  
AC Charging Jack  
Telephone Cord Jack  
Charging (Amber)  
Speaking Volume  
Major Adjust  
Charging Cradle  
Headset  
Telephone  
Configuration Dial  
Listening Volume/Mute  
Call Control Button  
Talk Indicator Light  
Rear:  
Speaking Volume  
Minor Adjust  
IntelliStand™  
Noise-Canceling Boom  
On/Off Switch  
(to automate  
call control button)  
Handset Lifter  
Listening Volume  
Major Adjust  
Handset Lifter Arm  
Power Cord  
Telephone Cord  
Ringer Microphone  
Jack (remove cover)  
Height Switch  
Accessory Jack  
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SETUP  
SETUP  
Base - Bottom View  
1
2
3A  
4A  
!
v
9
Unplug the handset cord from phone.  
Plug the phone cord that is connected to  
the CS70N base into the handset jack on  
the phone.  
CAUTION: Your phone may have two similar  
jacks. Put the cord only in the jack from  
which the handset came.  
4
3
Plug the handset cord into the  
handset jack in the base.  
Push in until it clicks.  
Plug the AC charger into the  
base’s AC charging jack.  
Push in firmly.  
Complete  
Plug the AC charger into an outlet  
and into the base’s AC charging jack.  
Plug the handset cord into the handset  
jack in the bottom of the base.  
4A  
for detailed location.  
3A  
See step  
See step  
for detailed location.  
7
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SETUP—HANDSET LIFTER (Optional)  
CHARGING  
1. Slide headset into charging cradle  
so that microphone boom is on the  
right.  
2. Gently press down on the headset to  
ensure that headset is in correct  
position. Amber charge indicator  
light on base will flash while  
1
2
1
charging and will change to solid  
amber when fully charged.  
• 20 minutes = minimum charge  
to continue setup  
• 3 hours = full charge  
2
1. Plug handset lifter power cord into handset lifter jack on base. Push firmly into base.  
2. Position handset lifter under the handset on your phone. Verify that the lifter is  
located on top of the telephone speaker. If not, you will need to attach the ringer  
microphone as described on page 22.  
NOTE: Remove only a tiny piece of mounting tape backing to temporarily stick lifter into  
position; you may need to move it later.  
POSITIONING  
Set the IntelliStand switch to  
Intellistand off () if you  
want to control the handset  
IntelliStand™  
off  
3
1
2
lifter with the call control  
button on your headset.  
IntelliStand  
on  
6
Set the Intellistand switch to  
Intellistand on (=) if you want  
the handset to automatically  
pick up when you take the  
headset off the charging cradle.  
The minimum recommended separation distance is shown above.  
IMPORTANT: Incorrect positioning can cause noise and interference problems.  
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ADJUSTING FIT  
MULTI-SHIFT PAIRING  
2
1
Enable  
Disable  
2
3
1
1. To pair another headset to the same base, you must first enable the multi-shift  
pairing feature. Long press (5 sec.) the speaking volume minor adjust up button on  
back of base until the power indicator light flashes.  
2. Place a charged headset in charging cradle and red indicator light on base will flash  
for 2 seconds if the multi-shift pairing feature is enabled. Within 10 seconds of  
doing so, press either the "+" or "-" listening volume button for 3 seconds until the  
headset talk indicator lights to indicate pairing mode, and goes out after successful  
pairing. Repeat steps 1 and 2 if headset and base do not link when call control  
button is pressed.  
1. Slide the headset over and behind your ear.  
NOTE: Only the last paired headset will work with the base. You must NOT be in talk mode  
(i.e. not on a call) when enabling or disabling this feature.  
2. Rotate and press gently towards your ear for a snug fit.  
3. Rotate microphone until it is pointed towards your chin.  
To disable the multi-shift pairing feature, long press (5 sec.) the speaking volume  
minor adjust down button until the power indicator light flashes.  
11  
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MAKING/ANSWERING/ENDING CALLS  
Without Handset lifter  
MAKING/ANSWERING/ENDING CALLS  
With Handset lifter (Optional)  
2
1
1
2
To first test proper set up of the handset lifter:  
1. Press the call control button on headset to activate handset lifter and lift handset  
from phone. Dial tone should sound if the handset is raised high enough.  
2. If no dial tone, adjust handset lifter height switch or reposition lifter under handset.  
If you still do not hear a dial tone, you may need to insert extender arm (see page  
22) or check compatibility (page 14).  
To make a call:  
1. Take your handset off-hook. Dial tone should sound through handset (if not, check  
compatibility—see page 14).  
2. Press the call control button on the headset. The talk indicator lights on both the base  
and the headset should go on, indicating a successful link. Dial tone should sound  
through headset. Dial using the telephone keypad.  
Use mounting tape to secure handset lifter in position.  
To answer a call:  
1. Take the handset off-hook.  
2. Press the call control button on the headset to answer a call.  
To end a call, press the call control button on the headset, then hang up the handset.  
2
1
NOTE: If either you or the recipient have trouble hearing, please check compatibility  
(page 14).  
To make/answer a call:  
1. Press the call control button to raise the handset lifter.  
2. Use the telephone keypad to dial the number.  
To end a call:  
Press the call control button to lower the handset lifter. (Phone will hang up).  
NOTE: If either you or the recipient have trouble hearing, please check compatibility (page 14).  
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CHECKING COMPATIBILITY  
LISTENING VOLUME  
NOTE: Be sure to set your telephone’s volume at the mid range before adjusting the  
CS70N volume.  
NOTE: The compatibility setting of “1” is set at the factory to work with most phones.  
However, if you do not hear a dial tone, if either you or the recipient is having trouble  
hearing, or if you experience buzzing/hissing, please follow the directions below.  
Minor Adjust  
Major Adjust  
4
Push on the “+” and “–” buttons to adjust  
listening volume in minor incremental  
adjustments.  
Use listening volume major adjust  
control on the back of the base for  
large incremental adjustments.  
NOTE: You must be in talk mode (i.e. on a  
call) to adjust.  
1
NOTE: is the loudest setting.  
4 is the lowest setting.  
If you cannot hear a dial tone through your headset, use a coin or small screwdriver to  
turn the telephone configuration dial until you can. Make sure that a number is aligned  
with the position indicator.  
Place a call to someone you know. While speaking, turn the configuration dial through  
the four positions. Select the position that provides the best sound quality for both you  
and the recipient.  
15  
14  
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HEADSET CONTROLS  
SPEAKING VOLUME  
Minor Adjust  
Major Adjust  
Use the speaking volume major adjust  
control on the bottom of the base for  
large incremental adjustments.  
Use the speaking volume minor adjust  
control on the back of the base for  
minor incremental adjustments.  
Feature  
Action  
Tone  
NOTE: A is the lowest setting.  
B is the most common setting.  
D is the loudest setting.  
Listening volume  
minor adjust  
NOTE: You must be in talk mode (i.e. on a  
call) to adjust.  
Press + to increase  
Ascending/descending  
tones, 2 tones at limit  
or to decrease  
Long press key  
3 mid tones = Mute  
3 low tones = Unmute  
Mute  
(3 seconds)  
NOTE: Tones repeat every  
30 seconds when muted.  
Headset Mute  
Answering/  
ending calls  
Short press call  
control button  
Mid tone  
To mute headset, long press the volume  
down button (3 seconds). Press again to  
unmute.  
Low battery  
warning  
Replace headset in  
charging cradle  
1 tone every 10  
seconds  
Talk indicator light on base will flash  
while muted.  
You will hear 3 rapid beeps every 15  
seconds to indicate that mute is on.  
2 tones  
Out of range  
Move closer to base  
N/A  
N/A  
warning — when  
on active call  
Incoming call  
notification*  
Press call control  
button to answer call  
3 repetitive tones  
* Only works when using optional Handset Lifter.  
17  
16  
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BASE INDICATOR LIGHTS  
TROUBLESHOOTING  
Problem  
Solution  
Indicator Lights  
Talking/Muted (Green)  
Power (Red)  
I plugged everything in but  
the lights won’t come on.  
• Check that the AC charger jack is connected to the base unit.  
• Check that the AC charger is securely connected to a working  
wall outlet.  
• Check that the AC charger is the model supplied by Plantronics.  
Charging (Amber)  
• Check that the phone is connected to the base unit’s phone cord  
jack and it is pushed in firmly.  
• Check that the phone handset is connected to the base’s phone  
handset jack and it is pushed in firmly.  
My headset does not work  
with the base unit.  
Action  
Light  
• Headset may be out of range of the base. Move closer to base  
unit until headset is within range. Range varies with office  
environment.  
• Headset battery is dead. Recharge the battery by placing the  
headset in the headset charging cradle or by using the AC  
charger supplied. See page 9.  
• Listening volume too low. Press the volume up button on the  
headset. If the volume is still too low, select another listening  
volume major adjust switch setting. See page 15.  
• Incorrect configuration dial setting for your phone. Try other  
phone configuration dial settings on the base unit. Ensure the  
selected number is in line with the position indicator. See page 14.  
Charging  
Fully Charged  
Power  
Flashes amber  
Solid amber  
Solid red  
Talking  
Solid green  
Flashes green  
Muted  
• You may have to resubscribe your headset with the base. See  
page 11.  
• Headset is muted. Long press (3 sec.) the volume down button  
on headset to unmute the microphone. See page 16.  
Callers cannot hear me.  
• Improper positioning of voice tube. Try various other positions.  
• Speaking volume is too low. Increase the speaking volume by  
adjusting the speaking volume minor adjust buttons on the base  
unit as described on page 16. If the volume is still too low, select  
another speaking volume major adjust setting as described on  
page 16.  
• Incorrect configuration dial setting for your phone. Try other  
phone configuration dial settings on the base unit. Ensure the  
selected number is in line with the position indicator. See page 14.  
I can hear a dial tone in  
more than one  
configuration position.  
Phone will work in more than one configuration dial position.  
Use the position that sounds best to you and the person you call.  
I cannot hear a dial tone  
in any configuration  
position.  
• Check that the phone is connected to the base’s phone  
cord jack. See page 6.  
• Check that the phone handset is connected to the base’s  
phone handset jack. See page 6.  
I cannot hear  
caller/dial tone.  
• Check that all cords and jacks are connected correctly.  
• Check that the base has power (red indicator light) and the  
headset battery is fully charged.  
• Try other phone configuration dial settings on the base unit.  
Ensure the selected number is in line with the position indicator.  
See page 14.  
• Ensure you are in headset mode. Press the call control button to  
select correct mode. The talk indicator light on the base is green.  
19  
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TROUBLESHOOTING  
SUBSCRIPTION  
The headset and base unit are supplied subscribed to each other. However, if you wish to  
use a replacement headset with the base unit, then the units must be re-subscribed. To  
do so, please follow the instructions on page 11 for Multi-Shift Pairing.  
Problem  
Solution  
Sound in handset is  
distorted/hear echo in  
handset.  
• Reduce speaking volume by changing the speaking volume  
major adjust switch setting. See page 16.  
• Point microphone towards your chin.  
• Listening volume too high on phone. If your phone has a  
handset volume control, lower this until the distortion  
disappears.  
• If the distortion is still present, lower the listening volume  
adjust button on the headset. If the distortion persists,  
select another listening volume major adjust switch setting.  
See page 15.  
SYSTEM RESET  
To recover from some fault conditions (refer to the Troubleshooting Section), you may need  
to perform a system reset. To perform the system reset, follow this procedure:  
• Base is too close to computer or phone. See page 9 for  
proper positioning.  
• System needs to be reset. Perform system reset as  
described on page 21.  
Speaking volume is too high. Lower the speaking volume by  
adjusting the speaking volume minor adjust buttons on the  
base. If the volume is still too high, select another speaking  
volume major adjust setting. See page 16.  
I can hear too much  
background conversation,  
noise or sidetone.  
3
People I talk to can hear a  
buzz in the background.  
• Move the CS70N base further away from your phone.  
• AC charger is plugged into a power strip. Plug the AC charger  
into the wall directly.  
• Picking up another radio frequency. Call the Plantronics  
Technical Assistance Center for an RF filter.  
4
4
Battery talk time performance  
is significantly degraded even  
after a full recharge.  
Battery is going bad. Replace the battery with a new battery  
pack. See page 21.  
The call is dropped. (Talk  
indicator on the headset and  
base will not be illuminated.)  
Headset lost subscription. Try to reset the system. See page  
21. If this does not work, try the resubscription procedure  
on page 11.  
1. Simultaneously press the call control  
button and both the " " and " " volume  
buttons for 5 seconds. When the talk  
indicator light on the headset blinks,  
release all buttons.  
2. Press the call control button again.  
The talk indicator light will again blink  
briefly to indicate the headset is back  
to normal operation mode.  
3. Disconnect the AC charger from the  
AC charging jack for 5 seconds.  
4. Reconnect.  
+
I hear static that does not  
allow me to communicate.  
• Link to headset is lost. Try to reestablish a link by pressing  
the headset talk button.  
• Unplug the AC charger from the base for 5 seconds, then  
plug back in.  
The system reset operation is complete.  
• Reset the whole system as described on page 21.  
• One beep every 10 seconds is caused by a low battery  
warning. Recharge battery by returning it to the base charge  
cradle for one to three hours until charge light stays lit or  
quits blinking.  
I hear beeps in the headset.  
• Two beeps is an out of range warning. Move closer to the base.  
• Three rapid beeps every 30 seconds indicates your mute is  
on. Press the mute button once to turn mute off.  
BATTERY REPLACEMENT  
• When an optional lifter is connected, three repetitive beeps  
indicate a call is coming into the headset. Press the call  
control button on the headset to answer the call.  
The custom battery supplied should last 23 years. When talk time decreases  
significantly, you should replace the battery. Call Plantronics at (800) 544-4660 ext.  
5538 for information on sending back to factory to install new battery.  
Handset lifter is installed  
but does not lift handset.  
Be sure the handset lifter power cord is firmly pushed into  
the handset lifter jack on the base.  
My handset lifter operates  
every time I remove or  
replace my headset in the  
base unit.  
IntelliStand is enabled. To disable the handset lifter, move  
the IntelliStand switch to position  
.
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ADDITIONAL PARTS (If required)  
REGULATORY NOTICES  
FCC Requirements  
Extender Arm  
Stabilizers  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:  
1. This device may not cause harmful interference, and  
2. This device must accept any interference received, including interference that may cause  
undesired operation.  
This equipment has been tested and found to comply with the limits for a Class B digital device, pur-  
suant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against  
harmful interference in a residential installation. This equipment generates, uses, and can radiate  
radio frequency energy and, if not installed and used in accordance with the instructions, may cause  
harmful interference to radio communications. However, there is no guarantee that interference will  
not occur in a particular installation. If this equipment does cause harmful interference to radio or  
television reception which can be determined by turning the radio or television off and on, the user is  
encouraged to try to correct interference by one or more of the following measures:  
2
1
2
1. Reorient or relocate the receiving antenna.  
2. Increase the separation between the equipment and receiver.  
3. Connect the equipment into an outlet on another circuit.  
4. Consult the dealer or an experienced radio/TV technician for help.  
Use extender arm when the handset lifter needs additional stability lifting and  
returning to cradle.  
1. Slide extender arm onto lifter.  
2. Stabilizers can be shifted left and right. Position stabilizers on outsides of handset  
to gently grip the phone.  
FCC REGISTRATION INFORMATION — Part 68  
This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. On  
the exterior of this equipment is a label that contains a product identifier in the format  
US:AAAEQ##TXXXX. If requested, this information must be provided to your telephone company.  
A plug and jack used to connect this equipment to the premises wiring and telephone network must  
comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant  
telephone cord and modular plug is provided with this product. It is designed to be connected to a  
compatible jack that is also compliant. See installation instructions for details.  
Ringer Microphone  
The REN is useful to determine the quantity of devices you may connect to your telephone line.  
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming  
call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the  
number of devices you may connect to your line, as determined by the REN, contact your local  
telephone company. For product approved after July 23, 2001, the REN for this product is part of the  
product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ### are the  
REN without the decimal point. (For example, 03 represents a REN of 0.3.) For earlier producers, the  
REN is separately shown on the label.  
3
1
If this telephone equipment causes harm to the telephone network, the telephone company will notify  
you in advance that temporary discontinuance of service may be required. But if advance notice isn’t  
practical, the telephone company will notify the customer as soon as possible. Also, you will be  
advised of your right to file a complaint with the FCC if you believe it is necessary.  
2
The telephone company may make changes in its facilities, equipment, operations, or procedures  
that could affect the proper functioning of your equipment. If they do, you will be notified in advance  
in order for you to make necessary modifications to maintain uninterrupted service.  
If trouble is experienced with this unit, for repair or warranty information, please contact customer  
service at (800) 544-4660. If the equipment is causing harm to the network, the telephone company  
may request that you disconnect the equipment until the problem is resolved.  
Use ringer microphone when the telephone speaker is not  
located directly under the handset.  
1. Remove cover from ringer microphone jack on back of lifter.  
2. Connect ringer microphone plug.  
DO NOT DISASSEMBLE THIS EQUIPMENT: it does not contain any user serviceable components.  
3. Place ringer microphone over phone speaker. Remove adhesive tape and attach.  
We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is  
connected. Telephone companies report that electrical surges, typically lighting transients, are very  
destructive to customer terminal equipment connected to AC power sources.  
For Nortel i2004 phones only  
Exposure to RF Radiation  
The internal wireless radio operates within the guidelines found in radio frequency safety standards and  
recommendations, which reflect the consensus of the scientific community. Independent studies have  
information.  
NOTE: Modifications not expressly approved by Plantronics, Inc. could void the user's authority to  
operate the equipment.  
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