Plantronics Bluetooth Headset UC v2 User Manual

®
Voyager PRO UC v2  
Bluetooth Headset  
BT300-M  
Bluetooth USB Adapter  
USER GUIDE  
TM  
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Welcome  
Congratulations on purchasing your new Plantronics Voyager PRO UC. This user guide contains  
instructions for setting up and using your Voyager PRO UC Bluetooth Headset and BT300-M  
Bluetooth USB Adapter.  
Voyager Pro UC next generation technology.  
Featured highlights and Smart Sensor technology:  
Auto Answers calls by placing headset on your ear.  
Auto transfers calls between mobile phone and headset.  
When on a mobile or PC call, softphone presence is automatically updated.  
Eliminates accidental dialing by locking call button when headset is not worn.  
Features PC wideband audio for best PC audio quality.  
Integrated A2DP (Advanced Audio Distribution Profile for Bluetooth) lets you  
listen to audio.  
Automatically pairs headset to PC and mobile phone when headset is within range.  
Voice prompts announce power on/off, battery level, connection status.  
System Requirements  
Computer  
Supported Operating Systems:  
Windows XP®SP3 or later,  
Windows Vista® SP1 or later,  
Windows® 7 SP1 or later recommended  
Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor or  
equivalent (Recommended)  
RAM: 96 MB (Minimum); 256 MB (Recommended)  
Hard Disk: 280 MB (Minimum); 500 MB (Recommended)  
For your safety, do not use headset at high volumes for extended periods of time. Doing  
so can cause hearing loss. Always listen at moderate levels. For more information on headsets  
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What’s in the Box  
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2
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1 Voyager PRO UC Headset with pre-installed medium eartip  
2 Bluetooth USB Adapter  
3 Soft gel eartips (small & large) and optional foam tip covers (small & medium)  
4 Carry case  
5 AC charging cable  
6 USB charging cable  
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Adapter and Headset Basics  
Bluetooth USB Adapter  
1
1 LED indicator light  
Headset  
3
4 5  
1
2
1 Volume/Mute button  
2 Call button  
3 Micro USB charging port  
4 Power button  
5 LED indicator light  
Stowing the headset  
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Headset Controls  
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4 5  
1
2
1
Volume/Mute button  
Tap + or – button to adjust listen volume  
1-second press of both + and – buttons  
1-second press of both + and – buttons  
Increase/Decrease volume  
Mute/Unmute mic during a call  
Pause/Play audio  
2 Call button  
Answer or end a call (PC or Mobile)  
Redial  
1 tap  
2 taps  
2-second press until tone heard  
1 tap  
Initiate mobile phone’s voice-dialing*  
Reconnect lost connection  
* Feature not supported by all mobile phones  
3 Micro USB charging port  
90 minutes for full charge  
4 Power button  
2-second press  
On or off  
1 tap  
Talk time voice alert/sensor checker  
Activate pairing mode  
With headset off press until LED flashes red/blue  
5 LED  
Solid red. When fully charged, LED is off.  
Low = 2 red flashes, Recharge = 3 red flashes  
Flashes red/blue  
Charging  
Battery status  
Pairing mode  
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Charge Your Headset  
Charge your headset before using. Plug in your headset and  
charging time  
place on a flat non-metallic surface. The Smart Sensors in your  
headset fully calibrate while charging. When fully charged the LED  
goes off.  
30 min ...........................  
Minimum charge  
before first use  
1.5 hours ..........................  
Full charge  
NOTE Always charge at near room temperatures; never charge  
battery at temperatures below 0ºC (32ºF) or above 40ºC (104ºF).  
Check Battery Level and Smart Sensor  
To check the battery status, the headset must be powered on. While wearing the headset short  
press power button and a voice alert will advise you of the talk time you have remaining on  
your current charge. If you hear a beep after the remaining talk time your Smart Sensors are  
not calibrated properly. Remove headset from your ear and place headset flat on a non-metallic  
surface and connect to the AC charger or the USB cable charger for 10 seconds to recalibrate  
the Smart Sensors. While not wearing your headset short press the power button and the  
indicator light flashes red to show the battery charge level as shown below.  
Charge Indicator Lights  
Red Flashes  
Battery Level  
More than 2/3 full  
S
1/3 to 2/3 full  
S S  
S S S  
Less than 1/3 full  
USB Cable  
A USB cable is supplied to allow you to charge the headset from a PC’s USB port. The PC must  
be powered on to charge via USB 2.0 or higher.  
When the battery charge is very low, a tone and voice prompt will automatically occur.  
Low Battery Warnings  
Battery Level  
Tone  
Voice Prompt  
30 minutes of talk time  
remaining (this alert only  
occurs during an active call)  
Double high tone every 15  
minutes  
“Battery Low” repeats every  
30 minutes  
10 minutes of talk time  
remaining  
Triple high tone every 30  
seconds  
“Recharge Battery” repeats every  
3 minutes  
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Fit your Headset  
Fitting the Headset  
The headset comes configured for the right ear, with the medium eartip installed, however you  
can replace it with the small or large eartip provided or configure the headset to fit on the left  
ear. For the best sound clarity and comfort, make sure you have a secure fit.  
Replace the eartip for a better fit  
1 Grip the eartip and gently push it into the speaker housing.  
2 Rotate it a quarter turn to the left to unlock.  
3 Pull the eartip away from the headset.  
2
3
1
Attach a new eartip  
4 Align the tabs on the eartip with the slots on the speaker housing.  
5 Gently push the eartip into housing while turning it a quarter turn to the right. The eartip will  
stop rotating when it is locked.  
You may want to add an optional foam eartip cover for additional comfort. (small & medium)  
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4
Wearing the headset  
1 Guide the earloop behind your ear and position the headset so that the speaker and eartip rest  
comfortably in your ear.  
2 Pivot the boom up to point the microphone toward the corner of your mouth.  
1
2
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Quick-turn Adjustment for the left ear  
1 Pivot the boom into an upright position.  
2 Rotate the boom and speaker to the other side of the headset and lower it before fitting your  
other ear.  
1
2
Accessories and replacement parts  
You can order additional accessories and replacement parts here: www.plantronics.com/accessories  
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Pairing your Bluetooth USB Adapter  
Initial Pairing  
Your Bluetooth USB adapter comes pre-paired to your Voyager PRO UC headset.  
To Re-Pair your Bluetooth USB Adapter  
In the event that your headset and Bluetooth USB adapter are not paired or become unpaired do  
the following:  
1 Start with the headset powered off.  
2 Remove the Bluetooth USB Adapter.  
3 Place the headset in pairing mode by pressing and holding the power button until the  
headset LED flashes BLUE/RED.  
4 Insert Bluetooth USB adapter directly into your PC USB port. The LED will flash and then turn  
solid blue to indicate the headset is connected to the Bluetooth USB Adapter.  
5 Headset will exit pairing mode.  
Auto Pair  
The Bluetooth USB adapter and the headsed will automatically pair headset to mobile phone  
and PC when headset is on and within range of devices. Voice prompt will announce you are  
connected. Voice prompts will also prompt you when you are out of range of devices.  
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Connect PC  
1 Power headset on.  
2 Insert Bluetooth USB adapter directly into your PC USB port. The LED will flash and then turn  
solid blue to indicate the headset is connected to the PC. The LED remains solid blue when not  
on an active call.  
NOTE Do not insert directly into a docking station or hub.  
NOTE It is normal to see the LED flash at startup before connection is established.  
3 Ensure Microsoft Lync/Office Communicator is running on your PC.  
4 Check your Audio Settings.  
Confirm the speaker and microphone settings for your PC softphone are set to Plantronics  
BT300M.  
PC Audio Setuo for Windows 7 (To reach this screen: Control Panel > Sound)  
Alternative Setting: All PC sounds  
Default Setting: All PC sounds  
and audio is played in the  
headset.  
played through your PC speakers  
and communication audio is  
played in your headset.  
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PC Audio Setup for Windows XP (To reach this screen: Start > Control Panel> Sound and Audio  
Devices)  
Default Setting: All PC sounds and audio is played in the headset.  
Alternative Setting: All PC sounds played through your PC speakers and  
communication audio is played in your headset.  
Bluetooth USB Adapter LED indicators  
None  
Headset powered off  
Paired/connected  
Active call  
Solid blue  
Flashing blue  
Flashing blue  
Audio  
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Use Your Headset with Microsoft Office Communicator  
Powering Headset On/Off  
The headset will be ready to use once it has been charged as described in Charging your  
Headset.  
To power the headset on press and hold the Power On/Off button for two seconds. The headset  
indicator light will remain solid blue for two seconds to confirm that the headset is powered on.  
Indicator Light  
Power On/Off Button  
NOTE The Bluetooth USB adapter indicator light will remain solid blue when the headset is powered  
on and paired to the headset. The blue LED on the Bluetooth USB Adapter will turn off if the  
Bluetooth USB Adapter cannot air or connect to the headset.  
To conserve power you may optionally power the headset off by pressing the Power On/Off for  
two seconds. The headset indicator light will remain solid red for two seconds to confirm that  
the headset is powered off.  
NOTE While powered off you will not be able to use the headset.  
Placing, Answering, and Ending Calls with Microsoft Lync/Office Communicator  
To place a call  
Dial number using Microsoft Lync/Office Communicator.*  
Short press call button on headset.  
To answer a call on the  
headset  
To answer a call when  
already on an active call on  
your mobile phone  
Short press the call button once to end the mobile phone call then press  
again to answer your Microsoft Lync/Office Communicator call.  
To end a call on the headset Short press call button on headset.  
*Consult Microsoft Lync/Office Communicator Help for more information on how to place a call.  
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Call Button Behavior with PC and Mobile Connected (not on a call)  
Open Microsoft Lync/Office  
Communicator with dialtone  
Single tap  
Redials last number on  
mobile phone  
Double tap  
Starts voice dialing on  
mobile phone  
Hold call button for 2 seconds  
NOTE You can also answer calls directly from Microsoft Lync/Office Communicator by clicking on  
the Call Alert that appears on your PC screen. In this case the call will be directed to the default  
speakerphone which may not be your headset. Consult Microsoft Lync/Office Communicator Help  
for more information.  
Transmission Range  
If you are on a call you will hear the audio degrade as you move out of range.  
If you stay out of range, active calls will be suspended. Calls will be re-established upon walking  
back into range.  
The Voyager PRO UC allows you to roam as far as 30 feet between devices before the call is  
dropped. You will hear voice prompts when the link is dropped; such as “phone 1 disconnected”,  
“phone 2 disconnected” or “PC disconnected” depending on how you have you headset and  
BT300-M adapter configured.  
Simultaneous Call Handling Behavior (PC & Mobile)  
You can be on a call using Microsoft Lync/Office Communicator and receive a mobile phone  
call. The ringtone for the mobile phone call is heard in the headset. Tapping the call button  
on the headset will end the Microsoft Lync/Office Communicator call. Tapping the call button  
again will answer the mobile phone call.  
NOTE Answering the call on your mobile phone sends the audio to the mobile phone and leaves the  
Microsoft Lync/Office Communicator call active on the headset.  
You can be on a mobile phone and receive a call on Microsoft Lync/Office Communicator. The  
ringtone for Microsoft Office Communicator call is heard in headset during the call.  
Tapping the call button on the headset ends the mobile phone call. Tapping the call button  
again answers the Microsoft Office Communicator call.  
NOTE Answering from the Microsoft Office Communicator client by clicking “Accept” on the pop-up  
message in the lower right corner of your screen sends the audio to the headset and suspends  
the audio to the mobile phone. Tapping on the call button after that will end the Microsoft Office  
Communicator call, however there may be 5 second+ delay before it restores audio to the mobile  
phone call.  
If you receive a Microsoft Office Communicator call and mobile call at the same time, tapping  
the call button will pick up the call that came in first.  
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Pair Mobile Phone and Call  
1
Ensure your headset is fully charged. Press and hold the power button on the headset until the  
indicator light flashes red and blue. The headset is now in pairing mode.  
NOTE If you don’t see the red and blue flash, press and hold the power button to turn your headset  
off. Then press and hold the power button again until you see the red and blue flash.  
The headset will stay in pairing mode for ten minutes.  
2 Activate the Bluetooth feature on your phone, then use the phone’s settings to add/search/  
discover new Bluetooth devices.  
BlackBerry® Settings/options > Bluetooth: On > Search for devices.  
iPhone Settings > General > Bluetooth > On (starts the search for devices)  
Android Phone Settings > Wireless > Bluetooth: On > Scan for devices.  
Other Consult phone manual  
NOTE For detailed paring instructions for popular mobile phones visit  
www.plantronics.com/easytopair  
PLT_VoyagerPRO  
3 Some phones may request that you enter a passkey for pairing. Enter 0000 passkey if your  
phone requests a passkey to pair with the headset. Headset LED will stop flashing and exit  
pairing mode when your headset and phone are successfully paired.  
PLT_VoyagerPRO  
TIP For pairing tutorial visit: www.plantronics.com/easytopair  
5 Make a test call from your mobile phone.  
6 End the call by pressing the headset’s call button. The call does not end if you remove your  
headset without pressing the call button. See Smart Sensors.  
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Placing a Call with your Headset and Bluetooth Mobile Phone  
To place a call  
Dial number on your mobile phone keypad.  
Redial last number*  
Double press call button. There will be a double low tone on each press.  
A final tone indicates the last number has been redialed.  
Activate voice dialing*  
Press and hold call button for two seconds. First tone on key press start  
followed by a second tone which indicates voice dial is activated.  
* Only available on mobile phones that support these features.  
Answering and Ending Calls with your Headset and Bluetooth Mobile Phone  
To answer a call  
Short press call button.  
To answer a call when already Short press the call button to end the Microsoft Office Communicator  
on an active Microsoft Office  
Communicator call  
call, then press again to answer your mobile phone call.  
Short press call button.  
To end a call  
Redial last number*  
Double press call button. There will be a double low tone on each press.  
A final tone indicates the last number has been redialed.  
Reject a call  
Press call button for one second until you a single low tone.  
Transfer a call from your  
While on a call, press the call button for one second until you hear a  
mobile phone to your headset single tone followed by double low tones.  
Transfer a call from your  
While on a call, press the call button for one second until you hear a  
headset to your mobile phone single tone followed by double low tones.  
* Only available on mobile phones that support this feature.  
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Advanced Features  
Smart Sensor Features  
Smart Sensors detect whether or not you are wearing the headset. Sensors are located in the  
earloop and the speaker.  
Auto Answer Call:  
When you are not wearing  
your headset.  
When you have an incoming call on your mobile  
or softphone, put on the headset and the call  
will be answered automatically. You do not have  
to press the call button.  
Auto Pause Media:  
When you are listening  
to audio.  
When you are listening to audio from your  
mobile phone or PC, remove the headset and the  
audio pauses. Place your headset back on and  
the audio resumes.  
Note If the media player has been playing  
less than 10 seconds you will have to  
manually restart the media player.  
Note If the audio remains paused for more  
than 5 minutes you will have to manually  
restart the media player.  
Auto Transfer Call:  
Whether you are wearing your  
headset or not.  
If you are not wearing your headset and you  
answer an incoming call on your mobile phone,  
the audio will be routed to the mobile phone.  
When you put the headset on, the audio will be  
automatically transferred to the headset.  
If you are already wearing your headset and  
there is an incoming call, the audio will be  
routed to the headset and you will need to press  
the call button to answer the call.  
Auto Lock Call Button:  
When you are not wearing  
your headset  
Prevents accidental dialing from your mobile  
phone when the headset is not worn.  
Auto Pair  
When you are wearing  
your headset  
Automatically pairs headset to mobile phone  
and PC when headset is on and within range  
of devices. Voice prompt will announce you are  
connected.  
NOTE These features are enabled by default and can be disabled in the Plantronics Control Panel:  
Devices>Device Settings>Headset Tab. The Plantronics software must be downloaded to access the  
Control Panel. Changes to the settings requires that you are connected and within range of the USB  
adapter.  
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Listening to Audio via A2DP  
(Advanced Audio Distribution Profile for Bluetooth)  
Your Voyager PRO UC headset can play media files (music, podcasts, etc.) from any A2DP-  
enabled mobile device.  
Play/Pause  
You can pause/resume your music from the mobile phone by depressing and holding the  
headset’s volume + and – keys simultaneously until you hear a tone. Also see Auto Pause Media  
in the Smart Sensor Features table.  
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Headset Controls, Indicators and Voice Prompts  
Action  
Indicator Light  
Tone  
Voice Prompt  
Power On/Off  
Press Power/Off On: solid blue for  
On: ascending  
tone  
On: “Power on”  
button  
2 seconds  
followed by a voice  
prompt detailing  
battery status.  
2 seconds  
Off: solid red for  
2 seconds  
Off: descending  
tone  
Off: “Power off”  
Check if headset is Short press  
Short blue flash  
Flashes blue  
None  
powered on  
call button or  
volume + or -  
button  
Incoming call alert None  
Three single low  
tones  
Call answer/end  
Short press call Short blue flash  
button  
Single low tone  
followed by low-  
low-high tones  
Adjust the listen  
volume (during a  
call)  
Short press  
volume +  
or - button  
Single blue flash  
Tone at each  
“Volume minimum”  
change in volume.  
Double tone when  
min/max volume  
level reached  
“Volume maximum” at  
the limits of the range  
Call indicator light With headset  
Turn indicator on:  
blue glow increases  
for 2 seconds  
Turn indicator off:  
blue glow  
Single low tone  
(enable/disable)  
powered on,  
press power,  
volume +  
and - buttons  
simultaneously fades for 2 seconds  
for  
1 second  
Reconnect after  
leaving range for  
more than 30  
seconds  
Short press call Single blue flash  
button  
Single low tone  
“PC connected”  
“Phone 1 connected”  
“Phone 2 connected”  
“Connected” depending  
on the device  
configuration.  
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Optional Plantronics Software  
Optional Plantronics software must be downloaded to access the Plantronics Control Panel.  
Load Plantronics software by visiting www. plantronics.com/software and click on the  
download button.  
Plantronics Control Panel  
If you have chosen to download and install the optional Plantronics software you may make  
changes that affect the performance of your headset by using the Plantronics Control Panel.  
To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.  
Devices tab  
Select your Plantronics BT300M USB Adapter from the pulldown menu then select Device Settings to  
configure settings for your headset system.  
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Applications tab  
Displays the status of Plantronics support for various applications such as softphones and media players  
Preferences tab  
Allows you to set preferences for the media player as well as other general settings  
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About tab  
Provides online access to the user guide and support and displays your headset system’s information  
Plantronics Update Manager  
Check for Updates Automatically  
By enabling this check box, you will activate a periodic automatic check for available software  
updates.  
Check for Updates Now  
You can choose to check for available software updates at any time by clicking on the Check  
For Updates Now button in Update Manager: From the Start menu, click Programs, then  
Plantronics, then open Plantronics Update Manager.  
Install Checked Updates  
Following an AUTOMATIC or MANUAL CHECK FOR UPDATES, this field will be populated with  
any applicable software updates and the INSTALL CHECKED UPDATES will begin installation.  
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Troubleshooting  
Troubleshooting — Microsoft Office Communicator Usage  
My headset  
Make sure your headset is charged.  
doesn’t work with  
Microsoft Office  
Communicator.  
Make sure your headset is on and connected.  
Press the call button on your headset.  
Fine tune the listening volume with the call button.  
If the volume is still too low, adjust the listening volume on the PC using Microsoft  
Office Communicator.  
The sound is  
distorted or I hear  
an echo in the  
headset.  
Reduce speaking volume on the PC using Microsoft Office Communicator.  
Point microphone towards your chin.  
If the distortion is still present, lower the volume using volume/mute button.  
While on an  
Microsoft Office  
Short press the call button for less than 1 second (this will disconnect the Microsoft  
Office Communicator call.) Press the call button again to connect with your mobile  
Communicator call phone.  
I want to accept a  
call from my mobile  
phone.  
Reconnecting  
the Bluetooth  
link between  
your headset and  
Bluetooth USB  
Adapter.  
If your headset and Bluetooth USB Adapter do not automatically reconnect  
when returning within range you can manually reconnect by disconnecting and  
reconnecting the Bluetooth USB Adapter from your PC. (headset must be powered  
on)  
Talk time  
performance  
Battery is wearing out. Contact www.plantronics.com/support for factory service  
information.  
is significantly  
degraded even  
after a full recharge.  
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Troubleshooting — Mobile Phone Usage  
My headset does not  
work with my phone.  
Make sure the headset is fully charged.  
Make sure headset is paired with the Bluetooth phone you are trying to use.  
My phone did not locate  
the headset.  
Turn both your phone and headset off, then restart the mobile phone and  
repeat the pairing process on page 15. (Pair Mobile Phone and Call)  
I could not enter my PIN  
code.  
Turn both your phone and headset off and on, and then repeat the pairing  
process on page 15. (Pair Mobile Phone and Call) Your PIN code, or Passkey,  
is 0000 (4 zeros).  
NOTE Many phones input the passkey automatically during the paring  
process. Your phone may not ask you to manually input a passkey.  
I cannot hear caller/dial  
tone.  
The headset is not turned on. Press the call button for approximately 2  
seconds until you hear a tone or see the indicator glow blue.  
Your headset is out of range. Move the headset closer to the Bluetooth  
phone.  
Your headset battery is drained. Charge your battery. See Charging Headset.  
The listening volume is too low. Incremental tapping of the call button will  
adjust volume.  
Make sure that the headset fits properly. See Fitting the Headset.  
Audio quality is poor.  
Your headset is out of range. Move the headset closer to the Bluetooth  
phone.  
Callers cannot hear me.  
Make sure that headset is sitting correctly in ear with boom pointing  
towards corner of mouth.  
See Fitting the Headset.  
My headset falls off my ear. Make sure that headset is sitting correctly on your ear with boom pointing  
towards corner of mouth. You may also want to try an alternate size eartip.  
See Fitting the Headset.  
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NEED MORE HELP?  
plantronics.com/support  
Plantronics, Inc.  
345 Encinal Street  
Santa Cruz, CA 95060  
United States  
Tel: 800-789-4971  
plantronics.com  
©2011 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Plantronics Voyager, PerSono and Sound Innovation are trademarks or registered  
trademarks of Plantronics, Inc. Microsoft, Windows and Vista are trademarks or registered trademarks of Microsoft Corporation. Skype is a trademark of  
Skype Limited or other related Skype companies. The Bluetooth word mark is owned by Bluetooth SIG, Inc. and any use of the mark by Plantronics is under  
license.  
86897-06M (08.11)  
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