ENGLISH 13
Guarantee & service
If you need information or if you have a problem, please visit the Philips
Centre in your country (you will find its phone number in the
worldwide guarantee leaflet). If there is no Customer Care Centre in
your country, turn to your local Philips dealer or contact the Service
Department of Philips Domestic Appliances and Personal Care BV.
Troubleshooting
This chapter summarises the most common problems you could
encounter with your iron. Please read the different sections for more
details. If you are unable to solve the problem, contact the Customer
Care Centre in your country.
Problem
Possible cause(s)
Solution
No steam.
There is not enough water in the Fill the water tank (see chapter 'Preparing for
water tank.
use').
The steam control has been set
to position 0.
Set the steam control to a position between 1
and 6 (see chapter 'Using the appliance').
The iron is not hot enough and/or Select an ironing temperature that is suitable
the drip-stop function has been
activated.
for steam ironing (2 to MAX). Put the iron
on its heel and wait until the light has gone
out before you start ironing.
No turbo steam (types
HI545/35/29/28/25 only) or no
(vertical) shot of steam.
The function has been used too
Select an ironing temperature that is suitable
often within a very short period. for steam ironing (2 to MAX). Put the iron
on its heel and wait until the light has gone
out before you start ironing.Continue ironing
in horizontal position and wait a while before
using the (vertical) shot-of-steam or the
turbo-steam function again.
The iron is not hot enough.
Select an ironing temperature that is suitable
for steam ironing (2 to MAX). Put the iron
on its heel and wait until the light has gone
out before you start ironing.
There is not enough water in the Fill the water tank (see chapter 'Preparing for
water tank.
use').
The iron is plugged in but the
soleplate is cold.
The safety shut-off function has
switched the iron off (see chapter shut-off function.The iron starts heating up
'Features').
Move the iron slightly to deactivate the safety
again.
There is a connection problem.
Check the mains cord, the plug and the wall
socket.
The temperature dial is in OFF
position.
Set the temperature dial to the required
position.
You hear an audible signal (type
HI545 only) and/or the red light
blinks.
The safety shut-off function has
switched the iron off (see chapter shut-off function.The iron starts heating up
'Features').
Move the iron slightly to deactivate the safety
again.
Water drips from the holes in the The iron has been stored in
Empty the water tank before you store the
soleplate after the iron has cooled horizontal position with water still iron to avoid leakage. Set the steam control to
down or after it has been stored. left in the water tank. 0 and store the iron upright on its heel.
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