Pelco Home Security System C3432M F User Manual

I N S T A L L A T I O N  
IP110 Series  
Camclosure®  
Integrated Camera System  
C3432M-F (6/08)  
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List of Illustrations  
List of Tables  
A
B
Pin Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Wire Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
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3
Important Safety Instructions  
1. Read these instructions.  
2. Keep these instructions.  
3. Heed all warnings.  
4. Follow all instructions.  
5. Do not use this apparatus near water.  
6. Do not block any ventilation openings. Install in accordance with the manufacturers instructions.  
7. Only use attachments/accessories specified by the manufacturer.  
8. Apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids, such  
as vases shall be placed on the apparatus.  
9. Installation should be done only by qualified personnel and conform to all local codes.  
10. Unless the unit is specifically marked as a NEMA Type 3, 3R, 3S, 4, 4X, 6, or 6P enclosure, it is  
designed for indoor use only and it must not be installed where exposed to rain and moisture.  
11. Use only installation methods and materials capable of supporting four times the maximum  
specified load.  
12. Use stainless steel hardware to fasten the mount to outdoor surfaces.  
13. Only use replacement parts recommended by Pelco.  
14. After replacement/repair of this unit’s electrical components, conduct a resistance measurement  
between the line and exposed parts to verify the exposed parts have not been connected to the line  
circuitry.  
4
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Regulatory Notices  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:  
(1) this device may not cause harmful interference, and (2) this device must accept any interference  
received, including interference that may cause undesired operation.  
RADIO AND TELEVISION INTERFERENCE  
This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to  
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful  
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency  
energy and, if not installed and used in accordance with the instructions, may cause harmful interference  
to radio communications. However there is no guarantee that the interference will not occur in a particular  
installation. If this equipment does cause harmful interference to radio or television reception, which can  
be determined by turning the equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is  
connected.  
Consult the dealer or an experienced radio/TV technician for help.  
You may also find helpful the following booklet, prepared by the FCC: “How to Identify and Resolve  
Radio-TV Interference Problems.” This booklet is available from the U.S. Government Printing Office,  
Washington D.C. 20402.  
Changes and Modifications not expressly approved by the manufacturer or registrant of this equipment  
can void your authority to operate this equipment under Federal Communications Commission’s rules.  
This Class B digital apparatus complies with Canadian ICES-003.  
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.  
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Open Source Software Notice  
This product includes certain open source or other software originated from third parties that is subject to  
the GNU General Public License (GPL), GNU Library/Lesser General Public License (LGPL), and different  
and/or additional copyright licenses, disclaimers, and notices.  
The exact terms of GPL, LGPL, and some other licenses are provided to you with this product. Please refer  
to the exact terms of the GPL and LGPL at http://www.fsf.org (Free Software Foundation) or  
http://www.opensource.org (Open Source Initiative) regarding your rights under said license. You may  
obtain a complete corresponding machine-readable copy of the source code of such software under the  
GPL or LGPL by sending your request to [email protected]; the subject line should read Source  
Code Request. You will then receive an e-mail with a link for you to download the source code.  
This offer is valid for a period of three (3) years from the date of the distribution of this product by Pelco.  
WARNING: This product is sensitive to Electrostatic Discharge (ESD). To avoid ESD damage to this  
product, use ESD safe practices during installation. Before touching, adjusting or handling this product,  
correctly attach an ESD wrist strap to your wrist and appropriately discharge your body and tools. For more  
information about ESD control and safe handling practices of electronics, please refer to ANSI/ESD S20.20-  
1999 or contact the Electrostatic Discharge Association (www.esda.org).  
The materials used in the manufacture of this document and its components are compliant to the requirements  
of Directive 2002/95/EC.  
This equipment contains electrical or electronic components that must be recycled properly to comply with  
Directive 2002/96/EC of the European Union regarding the disposal of waste electrical and electronic  
equipment (WEEE). Contact your local dealer for procedures for recycling this equipment.  
6
C3432M-F (6/08)  
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Description  
The IP110 Series Camclosure® is an indoor/outdoor, fixed mini dome system with a built-in 100Base-TX  
network interface for live streaming to a standard Web browser (Microsoft® Internet Explorer® or  
Firefox®). The network mini dome features open architecture connectivity for third-party software  
recording solutions and is also Endura Enabledto record, manage, configure, and view multiple live  
streams.  
The IP110 Series Camclosure also includes built-in Power over Ethernet (PoE), which supplies power to the  
camera through the network. If PoE is not available, the unit is prewired for 24 VAC.  
Before installing your new system, thoroughly familiarize yourself with the information in this manual.  
The following is supplied with the IP110 Series Camclosure integrated camera system:  
Qty Description  
1
IP110 Series Camclosure integrated camera system  
• Cover and back box (assembled)  
• Trim ring with bubble and dome liner  
• Camera module  
1
2
3
2
2
1/8-inch hollow screwdriver bit  
8-32 x 0.375-inch Phillips pan head screws with washers (attached to cover and back box)  
6-32 x 0.75-inch Phillips pan head screws  
8-32 x 0.75-inch Phillips flat head screws  
8-32 x 0.75-inch Phillips pan head screws  
SYSTEM MODELS  
Lower  
Dome  
Camera Type  
Lens  
Lens Type  
NTSC  
PAL  
Day/Night, Wide  
Dynamic Range  
Smoked 3-9 mm  
9-22 mm  
Varifocal, Auto Iris IP110-DWV9  
IP110-DWV22  
Day/Night, Wide  
Dynamic Range  
Clear  
3-9 mm  
9-22 mm  
Varifocal, Auto Iris IP111-DWV9  
IP111-DWV22  
Day/Night  
Smoked 3-9 mm  
9-22 mm  
Varifocal, Auto Iris IP110-DNV9  
IP110-DNV22  
IP110-DNV9X  
IP110-DNV22X  
Day/Night  
Clear  
3-9 mm  
9-22 mm  
Varifocal, Auto Iris IP111-DNV9  
IP111-DNV22  
IP111-DNV9X  
IP111-DNV22X  
Color, Wide  
Dynamic Range  
Smoked 3-9 mm  
9-22 mm  
Varifocal, Auto Iris IP110-CWV9  
IP110-CWV22  
Color, Wide  
Dynamic Range  
Clear  
3-9 mm  
9-22 mm  
Varifocal, Auto Iris IP111-CWV9  
IP111-CWV22  
Color, High  
Resolution  
Smoked 3-9 mm  
9-22 mm  
Varifocal, Auto Iris IP110-CHV9  
IP110-CHV22  
IP110-CHV9X  
IP110-CHV22X  
Color, High  
Resolution  
Clear  
3-9 mm  
9-22 mm  
Varifocal, Auto Iris IP111-CHV9  
IP111-CHV22  
IP111-CHV9X  
IP111-CHV22X  
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7
   
Basic System Configurations  
IMPORTANT NOTE. PLEASE READ. The network implementations in this document are shown as  
general representations only and are not intended to show detailed network topologies. Your actual  
network will differ, requiring changes or perhaps additional network equipment to accommodate the  
systems as illustrated. Please contact your local Pelco Representative to discuss your specific  
requirements.  
CABLE MODEM ROUTER / SWITCH  
WITH DHCP SERVER  
NOTE: FOR A SECURE NETWORK,  
PELCO RECOMMENDS THE IP110  
CAMERA IS PLACED BEHIND A  
FIREWALL.  
IP110  
TCP / IP / INTERNET  
IP110  
WEB  
BROWSER  
3rd PARTY  
RECORDING SSOLUTION  
DHCP NETWORK  
Figure 1. DHCP Network Example  
ENDURA  
WEB  
BROWSER  
IP110  
Figure 2. Endura Network Example  
8
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NETWORK SWITCH  
IP110  
IF NOT DHCP, CAMERA IS ASSIGNED  
DEFAULT IP ADDRESS 192.168.0.20 ON  
NETMASK 255.255.0.0  
WEB  
BROWSER  
IP110  
Figure 3. Private Network Example  
CABLE MODEM ROUTER / SWITCH  
(DHCP SERVER DISABLED)  
CAMERA 1 FIXED BUT  
UNIQUE IP ADDRESS,  
SAME SUBNET MASK  
AS COMPUTER  
NOTE: FOR A SECURE NETWORK,  
PELCO RECOMMENDS THE IP110  
CAMERA IS PLACED BEHIND A  
FIREWALL.  
IP110  
IP110  
CAMERA 2 FIXED BUT  
UNIQUE IP ADDRESS,  
SAME SUBNET MASK  
AS COMPUTER  
TCP / IP / INTERNET  
WEB  
BROWSER  
3rd PARTY  
RECORDINGG SOLUUTION  
STATIC NETWORK  
(FIXED BUT UNIQUE IP ADDRESS  
SAME SUBNET MASK AS CAMERAS)  
Figure 4. Static Network Example  
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Cover and Back Box Installation  
The IP110 Series Camclosure integrated camera system mounts only to a surface. It can be wired through  
the cover into a surface, electrical box, plaster ring, or through a side conduit opening.  
BASIC SURFACE INSTALLATION  
1. Remove the two 8-32 x 0.375-inch Phillips pan head screws and washers to separate the cover from  
the back box.  
2. Cut out the hole for the cable/wiring. Pull the cable/wires through the mounting surface and then  
through the hole of the cover.  
3. Attach the cover to the mounting surface (hardware not supplied). Use stainless steel hardware  
when installing the system outdoors.  
4. Install the camera module into the back box before installing the back box into the cover. Rotate the  
camera module to access the mounting holes inside the back box. Refer to Camera Module on  
5. Connect the cable/wires (refer to Wiring Tables on page 14 for information).  
6. Reinstall the back box inside the cover. Use the two 8-32 x 0.375-inch Phillips pan head screws and  
washers (removed earlier) to secure the back box to the cover.  
COVER  
MOUNTING  
SCREWS  
(NOT SUPPLIED)  
BACK BOX  
8-32 X 0.375-INCH  
PHILLIPS PAN HEAD  
SCREWS WITH WASHERS  
(SUPPLIED)  
Figure 5. Basic Surface Installation  
10  
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4S ELECTRICAL BOX INSTALLATION  
1. Attach an ICS110-AP adapter plate (not supplied) to a 4S electrical box. Use two 8-32 x 0.75-inch  
Phillips flat head screws (supplied with both the IP110 and the adapter plate).  
2. Remove the two 8-32 x 0.375-inch Phillips pan head screws and washers to separate the cover from  
the back box.  
3. Pull the cable/wires into the cover.  
4. Attach the cover to the adapter plate with four 8-32 x 0.375-inch Phillips pan head screws (supplied  
with the adapter plate). Use stainless steel hardware when installing the system outdoors.  
5. Install the camera module into the back box before installing the back box into the cover. Rotate the  
camera module to access the mounting holes inside the back box. Refer to Camera Module on  
6. Connect the cable/wires (refer to Wiring Tables on page 14 for information).  
7. Reinstall the back box inside the cover. Use the two 8-32 x 0.375-inch Phillips pan head screws and  
washers (removed earlier) to secure the back box to the cover.  
4S STANDARD  
ELECTRICAL BOX  
CEILING/  
WALL  
8-32 X 0.75-INCH  
ADAPTER PLATE  
(ICS110-AP)  
PHILLIPS FLAT  
HEAD SCREWS  
(SUPPLIED)  
COVER  
8-32 X 0.375-INCH  
PHILLIPS PAN  
HEAD SCREWS  
(SUPPLIED WITH  
ICS110-AP)  
BACK BOX  
8-32 X 0.375-INCH  
PHILLIPS PAN HEAD  
SCREWS WITH WASHERS  
(SUPPLIED)  
Figure 6. 4S Electrical Box Installation  
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404 PLASTER RING INSTALLATION  
1. Remove the two 8-32 x 0.375-inch Phillips pan head screws and washers to separate the cover from  
the back box.  
2. Pull cable/wires into the cover. Use three supplied 6-32 x 0.75-inch Phillips pan head screws or two  
supplied 8-32 x 0.75-inch Phillips pan head screws to attach the cover to an installed 404 plaster  
ring. Use stainless steel hardware when installing the system outdoors.  
3. Install the camera module into the back box before installing the back box into the cover. Rotate the  
camera module to access the mounting holes inside the back box. Refer to Camera Module on  
4. Connect the cable/wires (refer to Wiring Tables on page 14 for information).  
5. Reinstall the back box inside the cover. Use the two 8-32 x 0.375-inch Phillips pan head screws and  
washers (removed earlier) to secure the back box to the cover.  
CEILING/  
WALL  
404 PLASTER RING  
(NOT SUPPLIED)  
COVER  
6-32 X 0.75-INCH  
OR 8-32 X 0.75-INCH  
PHILLIPS PAN  
HEAD SCREWS  
(SUPPLIED)  
BACK BOX  
8-32 X 0.375-INCH  
PHILLIPS PAN HEAD  
SCREWS WITH WASHERS  
(SUPPLIED)  
Figure 7. 404 Plaster Ring Installation  
12  
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SIDE CONDUIT INSTALLATION  
1. Remove the two 8-32 x 0.375-inch Phillips pan head screws and washers to separate the cover from  
the back box.  
2. Remove the conduit plug from the cover. Install a 0.75-inch (1.91 cm) threaded conduit connector  
(not supplied) into the conduit hole in the cover.  
3. Attach the cover to the mounting surface (hardware not supplied). Use stainless steel hardware  
when installing the system outdoors.  
4. Install the camera module into the back box before installing the back box into the cover. Rotate the  
camera module to access the mounting holes inside the back box. Refer to Camera Module on  
5. Connect the cable/wires (refer to Wiring Tables on page 14 for information).  
6. Reinstall the back box inside the cover. Use the two 8-32 x 0.375-inch Phillips pan head screws and  
washers (removed earlier) to secure the back box to the cover.  
0.75-INCH CONDUIT  
CONNECTOR  
REMOVE  
CONDUIT PLUG  
COVER  
BACK BOX  
8-32 X 0.375-INCH  
PHILLIPS PAN HEAD  
SCREWS WITH WASHERS  
(SUPPLIED)  
Figure 8. Side Conduit Installation  
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Wiring Tables  
CAT5 CABLE  
Connect a Cat5 cable to the RJ-45 network connector. The 8-pin connector includes video and PoE for the  
camera. PoE (IEEE 802.3af) injects power over the same cabling that carries the network data, eliminating  
the need for a separate power supply, This simplifies the installation and operation of the camera without  
any degradation of network performance.  
NOTE: The IP110 Camclosure will auto sense and work with either a cross over cable or straight cable.  
Refer to the following wiring table for pin descriptions.  
Table A. Pin Descriptions  
Pin Function  
1
TX+  
1
8
8
2
TX-  
3
4
5
6
7
8
RX+  
1
2
3
4
5
6
8
7
1
8
7
PoE 1-2  
PoE 1-2  
RX-  
6
5
4
3
2
1
PoE 3-4  
PoE 3-4  
14  
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ALARM AND 24 VAC WIRES  
Table B. Wire Descriptions  
Wire Color  
Black  
Description  
24 VAC (use only if PoE is not connected)  
24 VAC (use only if PoE is not connected)  
Alarm In  
Red  
Blue  
Blue/White  
Green  
Alarm In, Return  
Relay Out  
Green/White Relay Out, Return  
CONNECTING A RELAY DEVICE  
The IP110 Camclosure has an output for triggering an external device. It supports both momentary and  
continuous relay operation.  
You can operate the relay interactively, during an active connection, or automatically to coincide with  
certain events. Typical applications include activating a door, gate or lock, or switching on lights or other  
electrical devices.  
WARNING: Do not exceed the maximum rating of 12 VDC, 0.15 A.  
Figure 9 shows how to wire the relay with its power source to the Camclosure.  
CONNECTING A RELAY DEVICE  
(CONNECTION EXAMPLE)  
DC  
_
+
GREEN WIRE  
GREEN / WHITE WIRE  
Figure 9. Relay Wiring  
NOTE: The green/white wire is internally connected to the camclosure chassis. Any connected signalling  
device should be left floating with respect to the camclosure chassis, otherwise damage could result.  
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CONNECTING ALARMS  
The IP110 Camclosure provides an alarm input for external signaling devices, such as door contacts or  
motion detectors. Both normally open and normally closed devices are supported.  
Supervised Alarms  
When an alarm is configured as a supervised alarm, IP110 Camclosure maintains a constant electrical  
current through the alarm circuit (3.3 VDC, 1 ohm). If the alarm circuit length changes, due to an electrical  
short or a bypass, the voltage fluctuates from its normal state. Therefore, the unit triggers an alarm.  
NOTE: Install the 1 kohm resistor as close to the switch as possible.  
Figure 10 illustrates the alarm and no alarm conditions of a supervised alarm input. Whether the alarm is  
normally closed or normally open, neither a cut nor a bypass can defeat these alarms.  
NORMALLY CLOSED  
NORMALLY OPEN  
1 K  
1 K  
NO ALARM  
GND  
NO ALARM  
GND  
+V  
+V  
+V  
+V  
+V  
+V  
1 K  
1 K  
ALARM  
GND  
ALARM  
GND  
1 K  
1 K  
ALARM  
GND  
ALARM  
GND  
+V  
+V  
CUT  
CUT  
1 K  
1 K  
ALARM  
GND  
ALARM  
GND  
BYPASS  
BYPASS  
Figure 10. Supervised Alarm Conditions  
Figure 11 illustrates the wiring configuration for supervised alarm inputs.  
NORMALLY CLOSED  
NORMALLY OPEN  
1 KΩ  
1 KΩ  
1 KΩ  
1 KΩ  
UNUSED  
UNUSED  
INPUTS  
INPUTS  
1 KΩ  
1 KΩ  
MUST ALSO  
BE WIRED  
MUST ALSO  
BE WIRED  
Figure 11. Supervised Alarm Input Wiring  
16  
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Unsupervised Alarms  
When an alarm is configured as an unsupervised alarm, the Camclosure only triggers an alarm when the  
normal alarm state (open or closed) changes.  
Figure 12 illustrates the alarm and no alarm conditions of an unsupervised alarm input. A normally closed  
alarm input can be defeated with a bypass. A normally open input can be defeated with a cut.  
NORMALLY CLOSED  
NORMALLY OPEN  
NO ALARM  
NO ALARM  
+V  
+V  
+V  
GND  
GND  
ALARM  
GND  
ALARM  
GND  
+V  
+V  
+V  
ALARM  
GND  
NO ALARM  
GND  
+V  
+V  
CUT  
CUT  
NO ALARM  
GND  
ALARM  
GND  
BYPASS  
Figure 12. Unsupervised Alarm Conditions  
Figure 13 illustrates the wiring configuration for unsupervised alarm inputs.  
BYPASS  
NORMALLY CLOSED  
NORMALLY OPEN  
UNUSED  
UNUSED  
INPUTS  
MAY BE  
SHORTED  
INPUTS  
MUST BE LEFT  
UNWIRED  
Figure 13. Unsupervised Alarm Input Wiring  
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17  
   
Alarm Connections  
Figure 14 shows how to wire the IP110 Camclosure to an alarm (refer to Wiring Tables on page 14).  
ALARM RETURN: BLACK / WHITE WIRE  
ALARM: BLACK WIRE  
Figure 14. Unsupervised Alarm Input Wiring  
NOTE: The black wire is internally connected to the Camclosure chassis. Do not connect directly to any  
potential except chassis ground.  
18  
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Camera Module  
The IP110 Series Camclosure camera module includes the camera, camera bracket, and heater board.  
To perform most camera adjustments, you must remove the module from the back box.  
Use the following instructions to install/remove the camera module.  
WARNING: Heater elements could be hot! When camera power is on, use caution when adjusting  
the camera. This applies to all models.  
CAMERA ORIENTATION  
At the factory, the camera module is configured for ceiling mounting. For wall mounting, you must change  
the camera orientation or the video image will be upside down.  
To change the camera orientation (refer to Figure 15):  
1. Remove the camera module from the back box (if necessary).  
2. Remove the tilt adjustment screw and lock washer from each side of the camera.  
3. Carefully rotate the camera one half turn. Make sure the wiring harness does not bind.  
4. Reinstall the tilt adjustment screw and lock washer on each side of the camera.  
5. Verify the camera orientation.  
CEILING MOUNT (DEFAULT)  
BOTTOM  
WALL MOUNT  
TOP OF  
CAMERA  
OF CAMERA  
TILT ADJUSTMENT  
SCREW AND  
LOCK WASHER  
TILT ADJUSTMENT  
SCREW AND  
LOCK WASHER  
Figure 15. Camera Orientation  
C3432M-F (6/08)  
19  
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MODULE INSTALLATION  
To install the camera module into the back box:  
1. Plug the camera (10-pin), heater board (4-pin), and service (3-pin) connectors into the back box (refer  
HEATER  
CONNECTOR  
SERVICE  
CONNECTOR  
CAMERA  
CONNECTOR  
Figure 16. Back Box Connectors  
2. Make sure the tabs on the camera bracket and the service connector are pointing out of the  
enclosure, away from the ceiling or wall.  
3. Gently squeeze the bracket, place it against the groove inside the back box, and then gently release  
(refer to Figure 17).  
BRACKET  
Figure 17. Camera Module Bracket  
20  
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Camera Adjustments  
To perform camera adjustments, complete the following steps:  
1. Make sure the camera and service connectors are connected to the board inside the back box.  
You may have to remove the camera module from the back box.  
2. Connect a monitor to the service connector (refer to Service Connector on page 31). Turn on power to  
the monitor.  
3. Turn on power to the camera. The camera will start the following configuration process:  
The green LED inside the back box flashes five times per second for approximately two  
minutes, or until the PC or server recognizes the mini dome.  
If the dome is not connected to a DHCP PC/server, the green LED will flash for about four  
minutes before the camera switches to an automated private IP addressing mode.  
NOTE: If the IP110 is connected to a DHCP network, the server will automatically assign an  
IP address to the camera. If the IP110 is connected to static network, the IP address  
192.168.0.20 on netmask 255.255.0.0 is automatically assigned to the camera. If the camera  
has an older software version installed (versions 01.00.0038 and older for IP110 and versions  
01.00.0018 for IP3701H), the network will automatically cycle through the IP address range of  
169.254.200.0 through 169.254.200.255, on netmask 255.255.0.0. The first available address  
located will be assigned to the IP110. If the network cannot find an open address in the default  
range, contact your network administrator.  
4. To adjust the camera, you will need a miniature trimpot adjustment tool with a 0.05-inch (1.27 mm)  
blade. Suggested tools include a miniature flat-tip screwdriver, a Philmore trimpot tool (#63-6808),  
and the Philmore 10-piece tool set (#63-910).  
5. Refer to the following sections for detailed information on camera adjustments:  
6. After you have adjusted the unit, reinstall the camera module into the back box, and then install the  
trim ring, bubble, and dome liner (refer to page 30).  
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21  
 
VARIFOCAL LENS ZOOM AND FOCUS ADJUSTMENTS  
To adjust the field of view and the focus:  
1. Select a field of view by turning the zoom adjustment ring clockwise/counterclockwise (refer to  
2. Tighten the zoom locking screw.  
3. Adjust the focus by moving the focus locking screw clockwise/counterclockwise.  
4. Tighten the focus locking screw.  
FOCUS  
ZOOM  
Figure 18. Location of Zoom and Focus Adjustments  
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DN/CH SERIES ADJUSTMENTS  
Refer to Figure 19 to adjust the IP110-DN or IP110-CH model.  
Figure 19. Adjusting the IP110-DN/CH Series Camclosure  
SWITCH SETTINGS  
Locate the DIP switch. Then set the switches for your installation.  
SW4-1: Auto Gain Control  
The automatic gain control (AGC) adjusts the image automatically to compensate for changes in light  
levels.  
Set SW4-1 to ON to enable AGC. Set it to OFF to disable AGC. The default setting is ON.  
SW4-2: Backlight Compensation  
The backlight compensation (BLC) feature compensates for backlit scenes by enhancing objects in the  
center of the scene.  
Set SW4-2 to ON to enable BLC. Use this setting if a bright backlight is present and the subject in the  
center of the picture appears dark or as a silhouette.  
Set it to OFF to disable backlight compensation. This is the default setting.  
SW4-3: N/A  
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SW4-4: Flickerless  
In certain lighting conditions, a flicker in the light source may affect camera operation. Flickering can be  
caused by a number of conditions, including the quality of the source power and the age and type of  
fluorescent bulbs and ballasts.  
Set SW4-4 to ON to enable flickerless operation. The camera will remove the effects of flickering when  
present. The shutter speed will be set to 1/120 (NTSC) or 1/100 (PAL).  
Set it to OFF to disable flickerless operation. This is the default setting.  
NOTE: If you enable flickerless operation, you should use AC line lock for best results.  
SW4-5: Auto White Balance/Manual White Balance  
Auto white balance (AWB) is enabled by default (OFF).  
To manually set and lock the white balance:  
1. Set SW4-5 to OFF.  
2. Hold a white background in front of the lens until the video shows all white.  
3. While holding the background in place, set SW4-5 to ON. A blue blinking block appears on the video  
image for a few seconds. When the block changes to solid green, the manual white balance (MWB)  
process is complete.  
SW4-6: Reserved  
Do not change SW4-6 from its factory setting. SW4-6 must be set to OFF for Varifocal models; it must be  
set to ON for fixed iris lenses.  
BLEMISH DETECTION  
If small white or color spots appear in the video image, one or more pixels on the camera imager may be  
defective. (This condition is common for both CCD and CMOS imagers.)  
DN and CH Series cameras with auto iris lenses automatically detect and correct defective pixels during  
startup. Video turns on, then off, and then on again. If white or color spots still appear, you can correct the  
defective pixels manually.  
CH Series cameras with fixed iris lenses do not automatically detect and correct defective pixels. You can  
correct the defective pixels manually.  
To manually correct defective pixels:  
1. Cover the lens completely. Make sure no light can enter the lens.  
NOTE: The mechanical iris lens aperture does not completely block the light.  
2. Press and hold button SW3 for one second. The camera will find and correct defective pixels.  
NOTE: Any defective pixels that cannot be completely corrected may still appear.  
3. Release button SW3.  
4. Uncover the lens for normal camera operation.  
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DAY/NIGHT OPERATION  
NOTE: This section only applies to DN model cameras.  
DN model cameras regularly check the brightness level of the field of view to determine when to switch  
between day (color) and night (black-white) operation.  
Actual brightness threshold levels are affected by camera angle, amount of zoom, field of view, lens, and  
type of lighting. The switching process lasts from seven to 10 seconds.  
Figure 22 and Table C show how the camera switches between color and black-white operation.  
3.0 lux  
1.5 lux  
Figure 20. DN Models Threshold Switching Levels  
Table C. DN Models Switching Thresholds  
Color to B-W  
B-W to Color  
1.5 lux 1.0 lux  
3.0 lux 1.0 lux  
NOTE: These switching thresholds are approximate. Use the thresholds in Table C as a guide when  
installing the unit.  
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25  
     
DW/CW SERIES (WIDE DYNAMIC RANGE) ADJUSTMENTS  
Refer to Figure 21 to adjust the IP110-DW or IP110-CW model.  
SW1  
DEFAULT SWITCH POSITION  
R7  
Figure 21. Adjusting the IP110-DW/CW Series Camclosure  
SWITCH SETTINGS  
Locate the DIP switch. Then set the switches for your installation.  
SW1-1: Video Format  
Set SW1-1 to ON for NTSC. Set it to OFF for PAL. The default setting is ON.  
SW1-2: N/A  
SW1-3: Interlaced Scanning/Progressive Scanning  
Interlaced scanning is the standard for analog recording installations. Each frame contains one odd and  
one even field, each processed separately.  
Progressive scanning is better for digital recording installations. Each frame is processed as a whole,  
which results in less blurring and cleaner digital conversion. It also saves storage space on digital video  
recorders.  
Set SW1-3 to ON to select interlaced scanning.  
Set it to OFF to select progressive scanning. The default setting is ON.  
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SW1-4: Auto White Balance/Manual White Balance  
Auto white balance (AWB) is enabled by default (ON).  
To manually set and lock the white balance:  
1. Set SW1-4 to ON.  
2. Hold a white background in front of the lens until the video shows all white.  
3. While holding the background in place, set SW1-4 to OFF. A green block and a white block alternate  
briefly on the video image until the manual white balance (MWB) process is complete.  
SW1-5: Fluorescent/General  
Enable this option to adjust the camera for best operation under fluorescent lighting.  
Set SW1-5 to OFF for fluorescent lighting. Set it to ON for general lighting. The default setting is ON.  
NOTE: If you use fluorescent operation, you should use AC line lock for best results.  
SW1-6: General/Maximum Wide Dynamic Range  
Maximum wide dynamic range (WDR) supports about 36 dB of additional dynamic range over a standard  
camera. Use it for installations that require the maximum WDR.  
General WDR supports about 20 dB of additional dynamic range over a standard camera. Use it for  
installations that do not require the maximum WDR.  
Set SW1-6 to ON to select maximum WDR. Set it to OFF to select general WDR. The default setting is ON.  
SW1-7: Digital Slow Shutter  
The default shutter speed for NTSC is 30 frames per second (fps). It is 25 fps for PAL. This is also known as  
SENS 2X.  
You can decrease the shutter speed to 7.5 fps (NTSC) or 6.25 fps (PAL). This is known as SENS 8X, which  
improves low light sensitivity.  
Set SW1-7 to ON to select SENS 2X. Set it to OFF to select SENS 8X. The default setting is ON.  
SW1-8: Day/Night Operation (DW models only)  
NOTE: On CW models, SW1-8 is unused and does not affect camera operation.  
DW model cameras regularly check the brightness level of the field of view to determine when to switch  
between day (color) and night (black-white) operation. Use SW1-8 to set the general light levels at which  
the camera will automatically switch.  
Set SW1-8 to ON (dark) to use standard thresholds to switch between color and black-white operation.  
This is the default.  
Set it to OFF (dusk) to use higher light thresholds to switch between color and black-white operation.  
Actual brightness threshold levels are affected by camera angle, amount of zoom, field of view, lens, and  
type of lighting. The switching process lasts from seven to 10 seconds.  
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Figure 20 and Table D show how the camera switches between color and black-white operation for each  
setting.  
7.0 lux  
4.0 lux  
3.0 lux  
1.0 lux  
DARK  
Figure 22. DW Models Threshold Switching Levels  
Table D. DW Models Switching Thresholds  
DUSK  
Dark (ON)  
1.0 lux  
Dusk (OFF)  
4.0 lux  
Color to B-W  
B-W to Color  
3.0 lux  
7.0 lux  
NOTE: These switching thresholds are approximate and were measured using a 3.0 mm to 9.5 mm lens at  
f/1.0. Use the thresholds in Table D as a guide when installing the unit.  
AUTO IRIS LEVEL ADJUSTMENT  
The electronics of the IP110-DW and IP110-CW Series Camclosures automatically adjust the camera to  
the auto iris. Auto iris level adjustments are not necessary.  
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Camera Positioning  
Manually rotate and tilt the camera module to position the camera. Then tighten the tilt screws (axis 1 in  
NOTE: Do not over-rotate the module. Excessively turning the module in one direction could result in  
damage to the wiring.  
ì Tilt 140° (20°-160°)  
î Pan 360°  
ï Rotation 360°  
Figure 23. Positioning the Camera  
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29  
   
Install Dome and Trim Ring  
1. To adjust the dome liner refer to Figure 24 and complete the following steps:  
a.  
Align the screw holes in the trim ring with those in the back box to identify the proper dome  
liner position.  
b.  
c.  
Loosen the three Phillips screws located in the trim ring.  
Insert the blade of a standard screwdriver in one of the adjustment grooves. Rotate the dome  
liner to position the viewing window over the camera lens.  
d.  
Tighten the three Phillips screws to lock the dome liner in place.  
ADJUSTMENT  
GROOVE  
LINER  
LOOSEN SCREWS  
Figure 24. Dome Liner Adjustment  
2. Align the screw holes in the trim ring with those in the back box.  
3. Tighten the tamper-resistant screws through the trim ring into the back box. Use the supplied  
1/8-inch hollow screwdriver bit.  
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Service Connector  
The IP110 Series Camclosure integrated camera system includes a service connector that outputs camera  
video. Use it at the installation site to set up the field of view and focus the camera.  
SERVICE  
CONNECTOR  
Figure 25. Service Connector  
Pelco offers two optional items (CST150 and ICS-SC) that plug directly into the service connector. Before  
using either option, you must loosen the tamper-resistant screws to remove the trim ring from the back  
box. Use the supplied 1/8-inch hollow screwdriver bit.  
The CST150 has a 3-foot (0.9 m) cable and microdisplay for viewing camera video. Plug it into the service  
connector and view the video.  
NOTE: The three buttons on the CST150 are not used with the IP110 Series Camclosure.  
The ICS-SC has a 4-foot (1.2 m) cable with a service connector and a BNC connector. Plug the service  
connector into the unit. Then connect the other end to any standard BNC (VIDEO IN) connector on a  
monitor.  
To assemble a longer service cable for the Camclosure integrated camera system, purchase the following  
from a local electronics supply store:  
Qty Description  
1
1
1
2.5 mm monaural headphone plug  
CPM 88 miniature coaxial connector  
RG174/U coaxial cable  
To assemble the cable:  
1. Attach the CPM 88 miniature coaxial connector to one end of the cable. Follow the directions  
supplied with the miniature coaxial connector.  
2. Attach the 2.5 mm monaural plug to the other end of the coaxial cable (refer to Figure 26):  
a.  
b.  
c.  
Remove the support sleeve from the plug.  
Slip the support sleeve over the end of the cable.  
Prepare the cable.  
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d.  
e.  
f.  
Solder the center connector of the cable to the center pin of the plug.  
Thread the braid of the cable through the hole in the crimp pin.  
Solder the braid to the top of the crimp pin.  
g.  
h.  
Crimp the end of the crimp pin around the cable.  
Reassemble the support sleeve and the plug.  
CENTER CONDUCTOR  
COAXIAL  
CABLE  
2.5 MM MONAURAL  
HEADPHONE PLUG  
BRAID (SHIELD)  
Figure 26. Attaching the 2.5 mm Monaural Headphone Plug  
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Reset Button  
Use the reset button located on the board inside the back box to access the following modes:  
Mode  
Function  
Unit Status Indicator Light  
Configuration  
Starts reset LED  
selection sequence.  
Flashes green.  
Reboot  
Reset  
Restarts the unit.  
Flashes green and red simultaneously, when entering  
this mode. The LED then flashes green when mode is  
selected and during the reboot.  
Resets unit to factory  
default settings and  
then restarts unit.  
Flashes red when entering this mode. Flashes red when  
mode is selected, and then flashes green when camera  
restarts. Camera is offline during reset mode.  
Cancel  
Cancels any  
configuration or reset  
action.  
No light.  
To access one of these modes:  
1. Press and hold the reset button. The unit starts cycling through the modes; hold the button for four  
seconds to access (cycle through) each mode. The unit status indicator flashes the color for the  
current mode (refer to the table above).  
2. When the color of the desired mode appears, release the button.  
NOTES:  
If there is no configuration activity for 15 minutes, the camera will automatically exit the reset  
mode.  
The LED is not lit during normal operation.  
RESET  
BUTTON  
RED / GREEN LEDS  
Figure 27. Location of Reset Button and LEDs  
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33  
   
Troubleshooting  
Problem  
Possible Cause  
Suggested Remedy  
No video  
PoE power issue  
• Check Cat5 cable connection.  
• Verify PoE is enabled.  
• Disconnect the Cat5 cable from the PoE and then  
reconnect the cable. Check the LED inside the back  
box to see if it is flashing green, indicating the  
camera has power.  
Power issue (24 VAC)  
• Check the 24 VAC power supply connection.  
• Disconnect the network cable and then reconnect it  
to the camera. Check the LED inside the back box to  
verify if it is flashing green, indicating the camera  
has power.  
Network connectivity issues  
• Check network cable connections.  
• Disconnect the network cable and then reconnect it  
to the camera. Check the LED inside the back box to  
verify if it is flashing green.  
• Replace network cable with new cable. If new  
cable does not work, contact Pelco Product Support  
at 1-559-292-1981 or 1-800-289-9100.  
Defective camera  
• Check the camera’s 10-pin connector inside the  
back box to make sure it is connected.  
• Use a service connector to check camera operation.  
Connect one end of the service connector to the  
service connector input inside the back box. Then  
connect the other end of the service connector to a  
monitor.  
• Replace camera module with new camera. If the  
new camera does not work, contact Pelco Product  
Support Department at 1-559-292-1981 or  
1-800-289-9100.  
Image too dark/  
black image  
Installation error  
• Make sure the lens cover in not installed.  
• Make sure camera is not located in an environment  
with zero light.  
• Use a service connector to check camera operation.  
Connect one end of the service connector to the  
service connector input inside the back box. Then  
connect the other end of the service connector to a  
monitor.  
• Replace camera module with new camera. If the  
new camera does not work, contact Pelco Product  
Support at 1-559-292-1981 or 1-800-289-9100.  
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Problem  
Possible Cause  
Suggested Remedy  
Image too light  
Installation error  
• Check DIP switch settings.  
• Use a service connector to check camera operation.  
Connect one end of the service connector to the  
service connector input inside the back box. Then  
connect the other end of the service connector to a  
monitor.  
• Replace camera module with new camera. If the  
new camera does not work, contact Pelco Product  
Support at 1-559-292-1981 or 1-800-289-9100.  
Image only  
Color level setting  
• Check DIP switch settings.  
displayed in  
black and white  
• Use a service connector to check camera operation.  
Connect one end of the service connector to the  
service connector input inside the back box. Then  
connect the other end of the service connector to a  
monitor.  
• Replace camera module with new camera. If the  
new camera does not work, contact Pelco Product  
Support at 1-559-292-1981 or 1-800-289-9100.  
IR cut filter setting  
• Check DIP switch settings.  
• Use a service connector to check camera operation.  
Connect one end of the service connector to the  
service connector input inside the back box. Then  
connect the other end of the service connector to a  
monitor.  
• Add direct light to camera. Wait 30 seconds to see  
if IR cut filter is functioning.  
• Replace camera module with new camera. If the  
new camera does not work, contact Pelco Product  
Support at 1-559-292-1981 or 1-800-289-9100.  
Flickering in  
image  
Flickerless setting  
• Check DIP switch settings.  
• Check power supply specifications.  
• Replace camera module with new camera. If the  
new camera does not work, contact Pelco Product  
Support at 1-559-292-1981 or 1-800-289-9100.  
Camera not  
discovered  
No camera power  
Network conflict  
Verify the camera is powered correctly with PoE or  
with 24 VAC. Confirm power consumption with Web  
interface of PoE-capable switch or through blinking  
green LED during camera power up.  
• Verify the camera is physically connected to the  
same network as the PC running the Device Utility.  
• The utility will not work on a network that blocks  
multicast traffic.  
• Confirm the green LED blinks when power is  
applied to the camera, indicating network  
connectivity.  
C3432M-F (6/08)  
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Problem  
Possible Cause  
Suggested Remedy  
Network not  
working  
Faulty cable connection  
Check all cable connections and ensure all plugs are  
properly plugged in.  
Incorrect serial device  
configuration  
A hub will not work with the available network  
bandwidth shared across all ports. Use a Fast Ethernet  
switch, Gigabit Ethernet switch, or a cable modem  
router with an n-Port switch.  
Network connectivity issues  
Contact your network administrator.  
Unable to sync to Network connectivity issues  
• Disconnect the power cable (either PoE or 24 VAC)  
and then reconnect it to the camera. Power is  
indicated by the LED. The LED will flash (green) five  
times per second for approximately two minutes if  
the camera has power.  
• Reset the camera’s factory defaults. Refer to Reset  
an Endura®  
system manager  
or NTP server  
after changing  
networks  
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Specifications  
GENERAL  
Pan/Tilt Adjustment  
Pan  
Manual  
360°  
Tilt  
80° (20° to 100° range)  
360°  
Rotation  
Construction  
Cable Entry  
Aluminum with steel camera mounting bracket and polycarbonate dome  
One 0.75-inch (1.91 cm) NPT threaded opening on side; two 0.75-inch  
(1.91 cm) openings on NEMA cover  
Finish  
Gray polyester powder coat  
Light Attenuation  
Smoked  
f/1.5 light loss  
Zero light loss  
2.2 lb (1.0 kg)  
Clear  
Unit Weight  
ELECTRICAL  
Ports  
RJ-45 connector for 100Base-TX  
Auto MDI/MDI-X  
Autonegotiate/Manual setting  
Cat5 or better for 100Base-TX  
Cabling Type  
Input Voltage  
Power Consumption  
24 VAC (18-36) or PoE (IEEE802.3af)  
<7.5 W, <13 W with heaters  
24VAC: <0.5 A, <0.9 A with heaters  
10 VDC maximum, 5mA maximum  
0 to 15 VDC maximum, 75 mA maximum  
Internal to housing 3-connector, 2.5 mm connector providing NTSC/PAL  
video outputs  
Alarm Input  
Alarm Output  
Service Connector  
VIDEO  
Signal System  
Compression  
Video Streams  
Video Resolutions  
4CIF  
NTSC or PAL  
MPEG-4, MJPEG in Web viewing mode  
3, simultaneous  
NTSC  
PAL  
704 x 480  
704 x 240  
352 x 240  
176 x 120  
704 x 576  
704 x 288  
352 x 288  
176 x 144  
2CIF  
CIF  
QCIF  
Bit Rate Configurable  
Video Access form  
Web Browser  
20 kbps to 2 Mpbs per stream, implements EnduraView™  
Camera live view for up to 10 video sources  
Users  
10 simultaneous users, unlimited number of users using multicast  
Minimum Web Browser  
Requirements  
PC (Pentium® 4 microprocessor, 1.6 GHz) with Windows® 98,  
Windows 2000, Windows XP (or later) or Mac® OS X 10.3.9 (or later)  
512 Mbyte  
RAM  
Ethernet Card  
Web Browser  
Screen Resolution  
100 Mbit  
Internet Explorer 5.5 (or later) or Firefox 1.5 (or later)  
1024 x 768 pixels or higher, 16- or 32-bit pixel color resolution  
C3432M-F (6/08)  
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ENVIRONMENTAL  
Environment  
Low temperature, indoor/outdoor  
Operating Temperature  
Thermostat Operation  
-50° to 122°F (-46° to 50°C); de-ices to 25°F (-4°C)  
Heater is thermostatically controlled to activate <41°F (<5°C)  
CAMERA  
Service Connector  
Imaging Device  
Picture Elements  
DW/CW  
3-conductor, 2.5 mm connector for video output to optional ICS-SC cable  
1/3-inch imager  
NTSC  
PAL  
720 (H) x 540 (V)  
768 (H) x 494 (V)  
720 (H) x 540 (V)  
752 (H) x 582 (V)  
DN/CH  
Dynamic Range  
DW/CW  
102 dB typical/120 dB maximum  
NTSC or PAL  
Signal System  
Scanning System  
DW/CW  
2:1 interlace/progressive scanning (DIP switch selectable)  
2:1 interlace  
DN/CH  
Synchronization  
Electronic Shutter Range  
Internal  
Auto (1/15 to 1/22,000)  
LENS  
Type  
Focal Length  
Varifocal with auto iris  
3.0 mm ~ 9.5 mm  
9.0 mm ~ 22.0 mm  
1/3-inch  
Format Size  
Operation  
Iris  
Focus  
Zoom  
Auto (DC drive)  
Manual  
Manual  
Ø 5.50  
(13.97)  
3.63  
(9.22)  
3.03  
(7.70)  
5.28  
(13.41)  
Ø 3.79  
(9.63)  
NOTE: VALUES IN PARENTHESES ARE CENTIMETERS; ALL OTHERS ARE INCHES.  
(Design and product specifications subject to change without notice.)  
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PRODUCT WARRANTY AND RETURN INFORMATION  
WARRANTY  
Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of  
shipment.  
Exceptions to this warranty are as noted below:  
Five years on fiber optic products and TW3000 Series unshielded twisted pair (UTP) transmission products.  
Three years on Spectra® IV products.  
Three years on Genex® Series products (multiplexers, server, and keyboard).  
Three years on DX Series digital video recorders, DVR5100 Series digital video recorders, DigitalSENTRY® Series hardware products, DVX Series  
digital video recorders, NVR300 Series network video recorders, and Endura® Series distributed network-based video products.  
Three years on Camclosure® and Pelco-branded fixed camera models, except the CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2,  
and MC3651H-2X camera models, which have a five-year warranty.  
Three years on PMCL200/300/400 Series LCD monitors.  
Two years on standard motorized or fixed focal length lenses.  
Two years on Legacy®, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series fixed dome products.  
Two years on Spectra III, Spectra Mini, Esprit®, ExSite®, and PS20 scanners, including when used in continuous motion applications.  
Two years on Esprit and WW5700 Series window wiper (excluding wiper blades).  
Two years (except lamp and color wheel) on Digital Light Processing (DLP®) displays. The lamp and color wheel will be covered for a period of  
90 days. The air filter is not covered under warranty.  
Two years on Intelli-M® eIDC controllers.  
One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered for a period of six months.  
Six months on all pan and tilts, scanners, or preset lenses used in continuous motion applications (preset scan, tour, and auto scan modes).  
Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be sent  
freight prepaid to a Pelco designated location. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under  
this warranty.  
Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelco’s  
liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the  
Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special, incidental, or  
consequential damages (including loss of use, loss of profit, and claims of third parties) however caused, whether by the negligence of Pelco or  
otherwise.  
The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state  
to state.  
If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-1981 to obtain a Repair Authorization number (RA), and  
provide the following information:  
1. Model and serial number  
2. Date of shipment, P.O. number, sales order number, or Pelco invoice number  
3. Details of the defect or problem  
If there is a dispute regarding the warranty of a product that does not fall under the warranty conditions stated above, please include a written  
explanation with the product when returned.  
Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.  
RETURNS  
To expedite parts returned for repair or credit, please call Pelco at (800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number if  
returned for credit, and RA number if returned for repair) and designated return location.  
All merchandise returned for credit may be subject to a 20 percent restocking and refurbishing charge.  
Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid.  
1-8-08  
REVISION HISTORY  
Manual #  
C3432M  
Date  
3/07  
5/07  
8/07  
11/07  
1/08  
4/08  
6/08  
Comments  
Original version.  
C3432M-A  
C3432M-B  
C3434M-C  
C3432M-D  
C3432M-E  
C3432M-F  
Cable harnesses modified per ECO 07-17470. Added picture elements to specifications.  
Added FCC Class B and revised DIP switch setting adjustments.  
Revised figures 20 and 22.  
Added Open Source Software Notice.  
Removed references to JRE per CN21186.  
Changed static IP address to new default 192.168.0.20 per CN21529.  
Pelco, the Pelco logo, Camclosure, Esprit, Endura, ExSite, Genex, Legacy, and Spectra are registered trademarks of Pelco, Inc.  
Endura Enabled, EnduraView, and Spectra III are trademarks of Pelco, Inc.  
DLP is a registered trademark of Texas Instruments, Inc.  
©Copyright 2008, Pelco, Inc.  
Microsoft, Windows, and Internet Explorer are registered trademarks of Microsoft Corporation.  
Firefox is a registered trademark of the Mozilla Foundation.  
Pentium is a registered trademark of Intel Corporation.  
All rights reserved.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Worldwide Headquarters  
3500 Pelco Way  
Clovis, California 93612 USA  
USA & Canada  
Tel: (800) 289-9100  
Fax: (800) 289-9150  
International  
Tel: +1 (559) 292-1981  
Fax: +1 (559) 348-1120  
ISO9001  
Australia Finland France Germany Italy Macau The Netherlands Russia Singapore  
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