PRODUCT WARRANTY AND RETURN INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in
If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100
or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide the
following information:
material or workmanship for a period of one year after the date of shipment.
Exceptions to this warranty are as noted below:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number
3. Details of the defect or problem
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Five years on fiber optic products and TW3000 Series unshielded twisted
pair transmission products.
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Three years on Spectra® IV products.
Three years on Genex® Series products (multiplexers, server, and keyboard).
If there is a dispute regarding the warranty of a product which does not fall
under the warranty conditions stated above, please include a written explana-
tion with the product when returned.
Three years on Camclosure® and fixed camera models, except the
CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and
MC3651H-2X camera models, which have a five-year warranty.
Method of return shipment shall be the same or equal to the method by which
the item was received by Pelco.
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Three years on PMCL200/300/400 Series LCD monitors.
Two years on standard motorized or fixed focal length lenses.
Two years on Legacy®, CM6700/CM6800/CM9700 Series matrix, and DF5/
DF8 Series fixed dome products.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please call
the factory at (800) 289-9100 or (559) 292-1981 to obtain an authorization
number (CA number if returned for credit, and RA number if returned for repair).
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Two years on Spectra III™, Esprit®, ExSite®, and PS20 scanners, including
when used in continuous motion applications.
Two years on Esprit and WW5700 Series window wiper (excluding wiper
blades).
Two years (except lamp and color wheel) on Digital Light Processing (DLP®)
displays. The lamp and color wheel will be covered for a period of 90 days.
The air filter is not covered under warranty.
Eighteen months on DX Series digital video recorders, NVR300 Series
network video recorders, and Endura™ Series distributed network-based
video products.
All merchandise returned for credit may be subject to a 20% restocking and
refurbishing charge.
Goods returned for repair or credit should be clearly identified with the assigned
CA or RA number and freight should be prepaid. Ship to the appropriate address
below.
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If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico,
send goods to:
Service Department
Pelco
3500 Pelco Way
Clovis, CA 93612-5699
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One year (except video heads) on video cassette recorders (VCRs). Video
heads will be covered for a period of six months.
Six months on all pan and tilts, scanners or preset lenses used in continuous
motion applications (that is, preset scan, tour and auto scan modes).
If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico
and are instructed to return goods to the USA, you may do one of the following:
Pelco will warrant all replacement parts and repairs for 90 days from the date
of Pelco shipment. All goods requiring warranty repair shall be sent freight pre-
paid to Pelco, Clovis, California. Repairs made necessary by reason of misuse,
alteration, normal wear, or accident are not covered under this warranty.
If the goods are to be sent by a COURIER SERVICE, send the goods to:
Pelco
3500 Pelco Way
Clovis, CA 93612-5699 USA
Pelco assumes no risk and shall be subject to no liability for damages or loss
resulting from the specific use or application made of the Products. Pelco’s
liability for any claim, whether based on breach of contract, negligence,
infringement of any rights of any party or product liability, relating to the
Products shall not exceed the price paid by the Dealer to Pelco for such
Products. In no event will Pelco be liable for any special, incidental or conse-
quential damages (including loss of use, loss of profit and claims of third
parties) however caused, whether by the negligence of Pelco or otherwise.
If the goods are to be sent by a FREIGHT FORWARDER, send the goods to:
Pelco c/o Expeditors
473 Eccles Avenue
South San Francisco, CA 94080 USA
Phone: 650-737-1700
Fax: 650-737-0933
The above warranty provides the Dealer with specific legal rights. The Dealer may
also have additional rights, which are subject to variation from state to state.
The materials used in the manufacture of this document and its components are compliant to the requirements of Directive 2002/95/EC.
This equipment contains electrical or electronic components that must be recycled properly to comply with Directive 2002/96/EC of the
European Union regarding the disposal of waste electrical and electronic equipment (WEEE). Contact your local dealer for procedures for
recycling this equipment.
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