Paxar Printer TC6039OH User Manual

TC6039OH Rev. AF 5/08  
©2007 Paxar Americas, Inc.  
a
subsidiary of Avery Dennison Corp.  
A
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TA B L E O F C O N T E N T S  
INTRODUCTION  
1-1  
Using this Manual ....................................................................................1-2  
Audience ................................................................................................1-2  
Helpful Reminders ...................................................................................1-3  
Attaching the Safety Strap ........................................................................1-4  
USING BATTERIES  
2-1  
Using the Main Battery .............................................................................2-1  
Changing the Main Battery ....................................................................2-2  
Charging the Backup Battery ....................................................................2-3  
Checking the Battery Status .....................................................................2-4  
Main Battery Safety Information ................................................................2-5  
USING SUPPLIES  
3-1  
Loading Supplies .....................................................................................3-1  
Loading for Peel Mode ..........................................................................3-3  
Loading for Non-Peel Mode ...................................................................3-5  
Selecting the Supply Type ........................................................................3-6  
Removing Supplies in Peel Mode ..............................................................3-7  
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ENTERING & PRINTING DATA  
4-1  
Using the Keypad ....................................................................................4-1  
Entering Data ......................................................................................4-2  
Entering Special Characters/Symbols .....................................................4-2  
Using the Display ....................................................................................4-3  
Reading the Status Bar .........................................................................4-3  
Scanning Bar Codes ................................................................................4-4  
Certification Note ....................................................................................4-5  
Printing ..................................................................................................4-6  
Adjusting the Print Contrast ......................................................................4-6  
Power Management .................................................................................4-8  
Radio Frequency Communications.............................................................4-8  
CARE & MAINTENANCE  
5-1  
Cleaning .................................................................................................5-1  
Cleaning the Printhead .........................................................................5-2  
Cleaning the Platen Roller ....................................................................5-3  
Cleaning the Pinch and Feed Rollers......................................................5-4  
Cleaning the Sensors ...........................................................................5-4  
Cleaning the Scanner Window ...............................................................5-5  
Cleaning the Scanner Flex Cable ...........................................................5-5  
Clearing Supply Jams ..............................................................................5-6  
Storing the Printer ...................................................................................5-6  
ii  
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TROUBLESHOOTING  
6-1  
Checking the Software Version .................................................................6-2  
Printing a Test Label................................................................................6-3  
Error Codes .........................................................................................6-4  
Technical Support....................................................................................6-4  
SPECIFICATIONS & ACCESSORIES  
A-1  
Specifications ........................................................................................ A-1  
Accessories ........................................................................................... A-2  
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I N T R O D U C T I O N  
1
The Monarch® Pathfinder® Ultra® Platinum 6039™ printer prints,  
scans bar codes, collects data, and communicates with other devices.  
The printer operates on a MicrosoftWindows-based CE platform.  
The printer features  
Touch screen display  
18-key alphanumeric keypad  
On-Demand and continuous printing  
Adjustable supply width capabilities  
Clock/calendar  
USB port communications  
Graphic printing capabilities  
Display backlight  
Low power shutdown to conserve the battery  
Laser scanner (factory-installed option)  
Wireless 802.11b/g Radio (factory-installed option)  
512MB SD memory card (factory-installed option)  
256MB Print Engine memory expansion (factory-installed option)  
Introduction 1-1  
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U s i n g t h i s M a n u a l  
Following is a summary of the contents of this manual:  
Chapter  
Contents  
1
2
3
4
Introduction  
Using Batteries  
Using Supplies  
Information you should know before using the printer.  
Charging, changing, and using batteries safely.  
Supply loading and removal.  
Entering and  
Printing Data  
Information about using the display, keypad, scanner,  
and printing.  
5
Care &  
Clearing supply jams and cleaning the printer.  
Maintenance  
6
Troubleshooting  
Common problems and their solutions.  
A
Specifications &  
Accessories  
Printer specifications and accessories/options.  
A u d i e n c e  
This manual is for the operator who scans or manually enters data and  
prints and applies labels.  
A Quick Reference for this printer is available in the box. A Programmer’s  
Manual and other documentation are available on our Web site  
Information in this document supercedes information in previous versions.  
Check our Web site for the latest documentation and release information.  
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G e t t i n g S t a r t e d  
To start using the printer, you must:  
1. Review the safety information in the Regulatory Compliance  
document provided with your printer.  
2. Charge the main battery. See “Charging the Main Battery” in  
Chapter 2 for more information.  
Note: You must charge the battery before using it.  
3. Insert the main battery. See “Changing the Main Battery” in  
Chapter 2 for more information.  
4. Attach the safety strap found in the documentation package. See  
“Attaching the Safety Strap” later in this chapter for more information.  
5. Load supplies in the printer. See “Loading the Supplies” in  
Chapter 3 for more information.  
6. Turn on the printer. Wait 30 seconds for the desktop to load before  
touching the display or using the keypad.  
Note: Your System Administrator must load an application in the printer  
before you can use it.  
H e l p f u l R e m i n d e r s  
Always start with a fully charged battery.  
Attach the safety strap to your wrist before using the printer.  
Do not pound the printer when applying labels printed in peel mode.  
Switch to a fully charged battery every time you load a new roll of  
supplies (doing so ensures optimum print quality).  
Turn off the printer when you are not using it.  
When you remove the main battery, connect the printer to the Battery  
Backup Power.  
Operate and store the printer with the recommended temperature and  
humidity ranges. See Appendix A, “Specifications and Accessories,”  
for more information.  
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A t t a c h i n g t h e S a f e t y S t r a p  
1. Turn the printer upside down, resting its top on the table.  
2. Remove the stylus strap from the loop.  
3. Take the thin end of the safety strap, and push it through the loop at  
the bottom of the printer handle (near the battery compartment).  
4. Push the thick end of the safety strap through the thin end’s loop.  
5. Pull the strap. It may be necessary to help the thin end’s loop fit over  
the plastic piece in the middle of the strap and pull the strap tight.  
6. Attach the stylus strap to the loop as shown.  
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U S I N G B AT T E R I E S  
2
The printer uses two batteries: a main battery and a backup  
battery.  
Battery  
Use  
Main  
Running the printer. It is also rechargeable using the  
Monarch9462single-station or the Monarch9465  
four-station charger.  
Backup  
Maintaining the printer’s system settings.  
U s i n g t h e M a i n B a t t e r y  
The printer’s main power source is a 7.4V lithium-ion battery.  
Note: The printer only takes this battery. Do not substitute batteries.  
You must charge the battery when you receive the printer, even if you do  
not use it right away.  
Charging the Main Battery  
To charge the main battery, use either the 9462 single-station  
or 9465 four-station battery chargers. Refer to the  
documentation provided with the chargers for more  
information. Charging time is approximately 1.5 – 3 hours.  
Warning:  
The battery might explode if placed on a  
different charger.  
Using Batteries 2-1  
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Changing the Main Battery  
To change the main battery:  
1. Turn the printer over and press the button on the battery compartment  
door (at the bottom of the printer’s handle) and slide it open.  
Battery  
Compartment  
Door  
Button  
2. Turn the printer upright, holding your palm beneath the open battery  
compartment. Hit the printer on your hand and catch the battery as it  
slides out.  
Main Battery  
3. Insert a new battery into the compartment (connector end first).  
4. Slide the compartment door shut until clicks into place.  
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C h a r g i n g t h e B a c k u p B a t t e r y  
The internal backup battery is a 3.6-volt lithium-ion battery that maintains  
the printer’s system settings. The backup battery maintains its charge  
through the main battery or the Battery Backup Power. When fully  
charged, the backup battery provides seven days of power. To keep the  
battery fully charged, connect the Battery Backup Power whenever you  
remove the main battery.  
Note: If the printer does not have a main battery or is not connected to  
the Battery Backup Power, it loses its charge and the printer’s  
system settings.  
1. Remove the main battery from the  
battery compartment.  
2. Connect the Battery Backup Power as  
shown.  
3. Plug the other end into a grounded  
electrical outlet.  
The LED at the top left of the  
keypad blinks amber when the  
Battery Backup Power is properly  
connected.  
Using Batteries 2-3  
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C h e c k i n g t h e B a t t e r y S t a t u s  
The printer easily provides the status of the main and backup batteries.  
1. Tap the battery icon ( ) on the Status Bar on the display.  
Power Supply  
Description  
Main Battery  
Shows the status of the main battery. If the status is  
low, printing may be interrupted. Replace the main  
battery in the printer with a fully charged battery.  
Backup Battery  
Shows the status of the backup battery. If the status is  
low, remove the main battery and connect the printer to  
the Battery Backup Power. If you replace the main  
battery, its charge depletes while charging the backup  
battery. You cannot replace the backup battery.  
Remaining  
Power  
Shows the power levels of the main battery for system  
operations and printing. If the printing power level is  
low, you may still be able to use Windows functions, but  
you do not have enough battery power to print. Replace  
the main battery in the printer with a fully charged  
battery.  
2. Tap OK.  
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M a i n B a t t e r y S a f e t y I n f o r m a t i o n  
You must charge the battery before using it. For optimal battery life,  
charge the battery within three months of receipt.  
Warning: The battery might explode if placed on a different charger.  
Take the battery out of the printer when storing the printer for a month  
or longer and connect it to the Battery Backup Power.  
The optimal battery storage temperature is 50°F – 73°F (10°C – 23°C),  
with a maximum of 104°F (40°C). The battery may lose its charge  
capacity permanently if stored at temperatures less than 32°F (0°C) or  
greater than 104°F (40°C). For longest life, the battery should be  
stored in a cool, dry place.  
The operating temperature for the battery is the same as for the  
printer. See Appendix A, “Specifications and Accessories,” for more  
information.  
The recommended charging temperature is 68°F – 77°F (20°C – 25°C)  
Recycle Information – Do not throw in trash. Recycle to your local  
regulations. The Rechargeable Battery Recycling Corporation  
(RBRC) is a non-profit organization created to promote recycling of  
rechargeable batteries. For more information about how to recycle  
batteries in your area, visit www.rbrc.org. Batteries can also be  
returned postage-paid to: ERC; 200 Monarch Lane Door #39;  
Miamisburg, OH 45342.  
Caution: Do not disassemble, short-circuit, heat above 80°C, or  
incinerate the battery. It may explode.  
Do not let the battery come into contact with metal objects.  
Do not use a battery with a cracked case.  
Do not let the battery get wet.  
It is normal for battery capacity to decrease up to 20% over the first  
300 cycles of use.  
The battery should be charged before long-term storage or after the  
battery has been exhausted from a printing session. Frequent  
charging actually prolongs battery life and has no negative effects  
such as memory issues.  
Using Batteries 2-5  
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The printer uses battery power even when the printer is not printing.  
Remove the printer’s main battery and place on a charger when the  
printer is not in use.  
If the printer does not have a main battery, connect the printer to the  
Battery Backup Power.  
Many factors affect your battery’s performance, including the quantity of  
labels printed, percentage of black per label, and power management.  
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U S I N G S U P P L I E S  
3
The printer can use three types of supplies:  
Labels  
Tags  
Receipt Paper.  
See “Selecting the Supply Type” in this chapter for more information.  
There are two print modes. The way you load the supplies depends on  
the print mode you use.  
Peel mode removes the backing paper from the supplies as it prints  
the labels. This mode allows you to apply the label immediately. It is  
only for labels. When using the on-demand sensor, you can press the  
trigger to print a label or the next label prints automatically when the  
previous one is removed.  
Non-Peel mode does not remove the backing paper. It is for labels  
printed in a continuous strip, tags, and receipt paper.  
L o a d i n g S u p p l i e s  
To load supplies:  
1. Turn on the printer.  
2. Press the latch buttons and open the supply cover.  
Cover  
Latch Buttons  
Using Supplies 3-1  
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3. Pull back the supply lock tab.  
Supply Lock Tab  
4. Open the spring-loaded supply holder. Spread the supply holder tabs  
apart with one hand so it adjusts to the size of your supply roll. You  
can set it at 1.2”, 1.5”, and 2.0”.  
Supply Holder  
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5. Place the supply roll in the supply holder so the supply feeds labels  
from the bottom.  
6. Load the supplies for the print mode you want. See “Loading for Peel  
Mode” or “Loading for Non-Peel Mode” for more information.  
Loading for Peel Mode  
To load supplies for peel mode:  
1. Peel and discard the first four inches of labels from the backing  
paper.  
2. Hold the printer upright and gently press down on the label deflector.  
(It may be stiff.)  
Label Deflector  
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3. Feed all four inches of the backing paper under the applicator roller,  
over the peel bar, and under the label deflector.  
Applicator Roller  
Peel Bar  
Label Deflector  
4. Push the label deflector up until it snaps into place.  
5. Partially close the cover to the first position.  
Partially closed cover  
6. Pull the backing paper over the guide roller, down to the pinch and  
feed rollers.  
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7. Hold the backing paper edge between the feed and pinch rollers, and  
press the trigger.  
Guide Roller  
(behind supply)  
Feed Roller  
(behind Pinch Roller)  
Pinch Roller  
8. Close the cover.  
9. Tap Load Supply from the printer icon menu, then Calibrate.  
Loading for Non-Peel Mode  
To load supplies for non-peel mode:  
1. Feed the supply under the applicator roller and over the label  
deflector.  
Applicator Roller  
Label Deflector  
2. Close the supply cover.  
3. Tap Load Supply from the printer icon menu, then Calibrate.  
Using Supplies 3-5  
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S e l e c t i n g t h e S u p p l y T y p e  
To select the supply type:  
1. Tap the printer icon from the Status Bar.  
2. Tap Load Supply. An hourglass appears briefly, then you see  
3. Select the Supply type you are using:  
Supply Type  
Paper  
Used For  
Labels and tags  
Receipt paper  
Labels and Tags  
Fax  
Synthetic  
4. Tap Feed to advance a label or Calibrate to register the black mark.  
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R e m o v i n g S u p p l i e s i n P e e l M o d e  
To remove supplies in peel mode:  
1. Tear the backing paper just above the pinch roller.  
2. Open the supply cover completely.  
3. Spread the supply holder tabs apart with one hand and remove the  
supply roll.  
4. Carefully pull out the supply backing paper still in place between the  
pinch and feed rollers.  
Using Supplies 3-7  
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E N T E R I N G & P R I N T I N G D ATA  
4
This chapter explains the printer’s features and how to use them.  
U s i n g t h e K e y p a d  
The printer’s keypad appears below.  
Key(s)  
Enter  
Tab  
Description  
Accepts data or a menu selection.  
Tabs to the next tab stop or the next field. Pressing Fct + Tab  
backspaces a tab stop or returns to the previous field.  
Performs an application-defined function when pressed with a  
single-digit number.  
Fct  
Esc  
Exits the current screen or application.  
Alpha  
Enters upper case or lower-case alphabetic mode.  
Right  
Moves the cursor to the right in a menu.  
Arrow  
Pressing Fct + right arrow scrolls the cursor down in a menu.  
Left  
Arrow  
Moves the cursor to the left in a menu.  
Pressing Fct + left arrow scrolls the cursor up in a menu.  
Backspaces in Alpha mode.  
On/Off  
Turns the printer on and off.  
Numeric/  
Displays a numeric digit or letter.  
Alphabetic See “Entering Special Characters/Symbols” for more information.  
Entering & Printing Data 4-1  
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Entering Data  
Entering data using the keypad is similar to entering data on a cell phone.  
There are three data entry modes:  
Normal (Numeric) mode Default. Press the key to display what  
appears on the face of the key (numbers).  
Lower-Case Alphabetic mode – Press Alpha once to display lower-  
case letters. Press the key several times until you see the letter you  
need. For example, to select lower-case c, press Alpha once and 2  
three times.  
Upper-Case Alphabetic mode – Press Alpha twice to display upper-  
letters. Press the key several times until you see the letter you need.  
For example, to select upper-case C, press Alpha twice and 2 three  
times.  
Entering Special Characters/Symbols  
The table shows how to enter special characters and symbols when in  
Lower-case and Upper-case Alpha Mode.  
Press  
Key  
Lower-case Alpha Mode  
Press Alpha Once  
Upper-case Alpha Mode  
Press Alpha Twice  
1
0
<space> : < ( ‘  
. - + / *  
<space> ; > ) “  
. = @ % $  
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U s i n g t h e D i s p l a y  
The printer has a touch screen display similar  
to a hand held computer. Use the stylus to  
select the option you want from the display.  
The printer also has a screen protector. To  
order a replacement screen protector, see  
Appendix A, “Specifications and Accessories”  
for more information.  
Note: Only use the stylus on the display.  
Pens and other items can cause  
damage. Use distilled water and a  
soft cloth to clean the display. Do not  
use household cleaners.  
To change the display backlight, sound (beep),  
and other standard Windows options, from the  
Start Menu, tap Settings, Control Panel.  
The display has a Status Bar that includes the  
time. See “Reading the Status Bar” for more  
information.  
Reading the Status Bar  
The Status Bar has the following indicators:  
Indicator  
Description  
Lower-case Alpha Mode  
Upper-case Alpha Mode  
Function Mode  
a
A
F
Battery Status. See “Checking the Battery Status” in Chapter 2  
for more information.  
Load Supply option and Printer configuration.  
Note:  
Scanner Configuration, Scanner Diagnostics, Scanner  
Mode, Printer Configuration, Trigger Mode, and  
Diagnostics are used by your System Administrator.  
Refer to the “System Administrator’s Guide” for more  
information.  
Input Panel or Keyboard. A qwerty keyboard appears on the  
display.  
Entering & Printing Data 4-3  
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S c a n n i n g B a r C o d e s  
Your printer may have a built-in scanner.  
To scan a bar code:  
1. Attach the safety strap to your wrist.  
2. Point the scanner at a slight angle  
approximately 4 – 8 inches from the  
bar code symbol.  
3. Press the trigger or other key  
specified by your System  
Administrator.  
Caution: Do not stare into the beam.  
The scanner LED is at the top left of the keypad, opposite the On/Off key.  
Scanner LED  
Green  
Description  
Successful scan.  
Unsuccessful scan.  
Amber  
If the bar code does not scan:  
Change the scanner’s angle slightly and try again.  
Clean the scanner window. See “Cleaning” in Chapter 5 for more  
information.  
Move the scanner 4 – 8 inches away from the bar code. Adjust this  
distance as needed to find the correct distance.  
Try scanning another bar code that you have scanned successfully.  
If that scan is successful, the scanning problem is with the bar code.  
Move to a more dimly lit area.  
Ensure there are no voids (streaks) in the bar code symbol.  
If the scan is still unsuccessful, ask your System Administrator to perform  
a scanner test.  
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C e r t i f i c a t i o n N o t e  
This product is certified to be a Class II laser product with the United  
States DHHS Center for Devices and Radiological Health and complies  
with 21CFR1040.10 and 1040.11 except for deviations pursuant to  
Laser Notice No. 50, dated July 26, 2001, The scanner emits less than  
2.0 milliwatt beam of laser light from the scanning window. Laser light  
in excess of Class I limits must be inside a protective cover. No  
maintenance is required to keep this product in compliance with EN  
60825, IEC60825, and DHHS Regulation 21, Subchapter J. No controls  
are provided for operation or maintenance.  
Caution:  
Use of controls, adjustments or performance of procedures  
other than those specified herein may result in hazardous  
laser light exposure.  
Class II laser scanners use a low power, visible light diode. As with any  
very bright light source, such as the sun, the user should avoid staring  
directly into the light beam. Momentary exposure to a Class II laser is not  
known to be harmful.  
Entering & Printing Data 4-5  
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P r i n t i n g  
When and how you print depends on your printer’s application. It may  
print  
only after you press a certain key  
automatically as soon as you press a key  
automatically with no input from you  
one label or a strip of labels.  
A d j u s t i n g t h e P r i n t C o n t r a s t  
To adjust the print contrast:  
1. Tap the printer icon from the Status Bar.  
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2. Tap Printer Configuration. An hourglass appears briefly, then you  
see  
Select the Supply type you are using:  
Supply Type  
Paper  
Used For  
Labels and tags  
Receipt paper  
Labels and Tags  
Fax  
Synthetic  
Entering & Printing Data 4-7  
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Select:  
Description  
Adjust Contrast  
Scroll to change contrast. The higher the number, the  
darker the print; the lower the number, the lighter the  
print.  
The print contrast controls the darkness of the printing  
on your supply. The range is –28 to +40 and the default  
is 0. You may need to increase or decrease the print  
contrast depending on your supply type. Having the  
correct print contrast setting is important because it  
affects how well your barcodes scan and how long your  
printhead lasts.  
Serial Quality  
A label prints with barcodes to  
scan to check the quality of serial  
bar codes.  
Parallel Quality  
A label prints with barcodes to  
scan to check the quality of  
parallel bar codes  
3. Tap Back or X in the upper-right hand corner of the screen to return  
to previous screen.  
P o w e r M a n a g e m e n t  
The printer will shut off after a predetermined amount of idle time.  
The printer will “wake up” when you start using it again. Turn off the  
backlight to conserve power when leaving the printer on and idle.  
From the Control Panel, tap Power, Display, Backlight.  
R a d i o F r e q u e n c y C o m m u n i c a t i o n s  
Your printer may be able to communicate with other printers, an access  
point, or network via radio frequency (RF) communications. Your System  
Administrator can tell you if you have this feature and any special  
procedures you need to perform.  
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C A R E & M A I N T E N A N C E  
5
Caring for and properly maintaining your printer protects it and  
keeps it running smoothly. This chapter explains how to  
clean the printhead, platen roller, sensors, and scanner window  
clear supply jams  
store the printer.  
C l e a n i n g  
It is important to keep the printer clean. You must clean five main areas:  
Printhead  
Platen Roller  
Sensors  
Scanner Window  
Scanner Flex Cable  
Do not use sharp objects to clean the printer.  
Do not use household cleaners to clean the printer.  
Care & Maintenance 5-1  
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Cleaning the Printhead  
Clean the printhead  
after using 7-10 rolls of supplies  
in extreme temperatures, humid conditions, or a dirty environment  
when you see voids in the print  
after a supply jam.  
Cautions:  
The following actions may damage the printhead and void your warranty.  
Do not use silicone to clean or lubricate.  
Do not use sharp objects to remove adhesive or label particles from  
the printhead area.  
Do not touch the printhead with your fingers.  
To clean the printhead:  
1. Turn off the printer.  
2. Open the supply cover and remove the supplies. See “Removing  
Supplies” in Chapter 3 for more information.  
3. Check the supply holder for adhesive buildup and clean it if  
necessary.  
4. Ground yourself by  
touching a metal object  
other than the printer.  
Grounding prevents  
Printhead  
electrostatic discharge,  
which may damage your  
printer.  
5. Clean the printhead area of  
all adhesive and label  
particles using a Monarch  
Cleaning Pen (#114226) or  
a soft cloth moistened with  
isopropyl alcohol.  
6. Reload the supply roll and  
close the supply cover.  
5-2 Operator’s Handbook  
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Cleaning the Platen Roller  
Clean the platen roller when you see significant adhesive build-up or  
when a label is wrapped around the platen roller.  
1. Turn off the printer and open the supply cover.  
2. Remove the supplies. See “Removing Supplies” in Chapter 3 for  
more information.  
3. Hold the printer upright and gently press down on the label deflector.  
It may be stiff.  
4. Use a dry, soft-bristle brush,  
such as a toothbrush, to clean  
the platen roller.  
5. Turn the platen roller with  
your finger and then continue  
Platen  
cleaning.  
Roller  
6. Reload the supplies, close the  
label deflector and supply  
cover.  
If the brush does not remove all  
the adhesive use isopropyl  
alcohol ONLY on the platen roller.  
Moisten a cotton swab with isopropyl alcohol and run the cotton swab  
across the platen roller. Turn the platen roller with your finger to make  
sure it is clean all the way around. After cleaning, feed several inches of  
supply through without printing to remove any remaining isopropyl  
alcohol.  
Care & Maintenance 5-3  
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Cleaning the Pinch and Feed Rollers  
To clean the pinch and feed rollers:  
1. Turn off the printer and open the supply cover.  
2. Remove the supplies. See “Removing Supplies” in Chapter 3 for  
more information.  
3. Turn the platen roller with your fingers while running a dry, lint-free  
cloth across the pinch and feed rollers as they turn. Make sure the  
rollers are clean all the way around. If necessary, use a cloth  
dampened slightly with distilled water.  
4. Reload the supplies after the printer dries.  
Cleaning the Sensors  
To clean the on-demand sensor:  
1. Turn off the printer and open the supply cover.  
2. Remove the supplies. See “Removing Supplies” in Chapter 3 for  
more information.  
3. Open the label deflector by  
gently pressing down with  
two fingers.  
On-Demand  
Sensor  
4. Clean the on-demand  
sensor with a soft cloth  
moistened with distilled  
water.  
5. Reload the supplies, close  
the label deflector and  
supply cover.  
5-4 Operator’s Handbook  
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To clean the black mark sensor:  
1. Turn off the printer and open  
the supply cover.  
2. Remove the supplies. See  
“Removing Supplies” in  
Black Mark  
Sensor  
Chapter 3 for more information.  
3. Clean the black mark sensor  
with a dry cotton swab.  
4. Reload the supplies and close  
the supply cover.  
Cleaning the Scanner Window  
Clean the scanner window whenever it appears to be dirty or smeared.  
To clean it:  
1. Moisten a soft cloth with distilled water. Do not use household  
cleaners to clean the printer.  
2. Wipe the window until it is completely clean.  
Cleaning the Scanner Flex Cable  
Occasionally, adhesive buildup appears on the scanner flex cable, as  
shown below. To clean the cable:  
1. Turn off the printer and  
open the supply cover.  
2. Inspect the scanner flex  
cable. At any place that  
adhesive buildup  
Adhesive Buildup  
appears, clean the cable  
with 99% isopropyl  
alcohol and a cotton  
swab.  
Scanner Flex  
Cable  
3. Close the supply cover.  
Care & Maintenance 5-5  
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C l e a r i n g S u p p l y J a m s  
To clear a supply jam:  
1. Turn off the printer and open the supply cover completely.  
2. Open the label deflector by gently pressing down on it with two  
fingers.  
3. Remove the supplies. See “Removing Supplies” in Chapter 3 for  
more information.  
4. Carefully remove any jammed supply and close the deflector.  
Note: Do not pull the jammed supply out through the front of the label  
deflector. Do not use sharp objects to remove jammed supplies.  
5. Carefully remove  
any jammed supply  
between the pinch  
and feed rollers.  
6. Clean any adhesive  
Feed Roller  
(behind Pinch Roller)  
build-up.  
7. Reload the supplies  
and close the label  
deflector.  
Pinch Roller  
S t o r i n g t h e P r i n t e r  
Do not store the printer in or near  
magnetic fields  
wet or damp areas  
dirty or dusty areas  
areas of intense vibration or shock.  
5-6 Operator’s Handbook  
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T R O U B L E S H O O T I N G  
6
This section lists some common printer problems and their solutions.  
Problem  
Solution  
Printer does not feed.  
Switch to a fully charged battery.  
Close the supply cover completely.  
Load the supply correctly. See “Loading  
Supplies” in Chapter 3 for more information.  
Check the platen roller for jammed labels.  
Switch to a fully charged battery.  
Printer does not print.  
Load the supply correctly. See “Loading  
Supplies” in Chapter 3 for more information.  
Clean the printhead. See “Cleaning the  
Printhead” in Chapter 5 for more information.  
Print has voids or is too light. Load the supply correctly. See “Loading  
Supplies” in Chapter 3 for more information.  
Close the supply cover completely.  
Switch to a fully charged battery.  
Clean the printhead. See “Cleaning the  
Printhead” in Chapter 5 for more information.  
Check the supply for damage or defects.  
Printer partially prints on the  
supply and fails to respond  
to the keypad or trigger.  
Load the supply correctly or load new supplies,  
if necessary. See “Loading Supplies” in  
Chapter 3 for more information.  
Clear any supply jams.  
Clean the printhead. See “Cleaning the  
Printhead” in Chapter 5 for more information.  
Switch to a fully charged battery.  
Troubleshooting 6-1  
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Problem  
Solution  
Scanner does not scan a bar  
code.  
See “Scanning Bar Codes” in Chapter 4 for  
more information.  
The display does not turn on. Make sure the power is on.  
Switch to a fully charged battery.  
Printer and display locks up.  
Push your stylus into the tiny hole under the  
left side of keypad and soft reset the printer.  
C h e c k i n g t h e S o f t w a r e V e r s i o n  
To check the Software version of the printer, the Ultra Class library, the  
scanner configuration, printer diagnostics, and the Application version:  
1. Tap the printer icon from Status Bar on the display.  
2. Tap About.  
6-2 Operator’s Handbook  
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P r i n t i n g a T e s t L a b e l  
To print a Test Label:  
1. Tap the printer icon from Status Bar on the display.  
2. Tap Printer Diagnostics.  
3. Tap Printer from the Printer Diagnostics menu.  
4. Tap Diagnostic Labels from the Printer Tests menu.  
5. Tap Diag Label from the Diagnostic Labels menu.  
The following labels print:  
The first diagnostic (test) label shows the model number, software  
version, and the printer’s configuration by packet. Refer to the  
Programmer’s Manual for more information about configuration packets.  
The second diagnostic (test) label shows the model number, software  
version, total number of inches printed, voltage, print contrast, printhead  
resistance, number of bad dots, and memory.  
Troubleshooting 6-3  
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Error Codes  
This section lists common error codes and what they mean.  
Code(s)  
Description  
004 - 005  
267 – 271  
410 - 413  
703 - 704  
Supply size is incorrect. Reload the correct supplies.  
Communication error. See your System Administrator.  
Supply Error. Load supplies or make sure they are loaded  
correctly. See “Loading Supplies” in Chapter 3 for more  
information.  
750  
751 - 753  
Printhead is overheated. Turn off the printer to let it cool.  
The printer sensed a problem with a mark on the supplies.  
Check the supplies to see if they are loaded correctly.  
The printer is out of supplies. Load supplies. See “Loading  
Supplies” in Chapter 3 for more information.  
The calibrated supply length differs by plus or minus .25  
inches from the format. Load supplies.  
Check supply. Either the supply is not seen, or the on-  
demand sensor is broken (purchase optional). Check for a  
label jam. Clear the supply path or reload supplies. The  
printer does not recalibrate after this error.  
756  
757  
758  
762  
Low battery. Recharge the battery. See “Charging the Main  
Battery” in Chapter 2 for more information.  
763  
Waiting to dispense label. Press Enter.  
768  
790 - 791  
Printhead error. See your System Administrator.  
The printer is busy or has an error pending. Turn off the  
printer, wait two seconds, and then turn it back on.  
System error. See your System Administrator.  
System error. See your System Administrator.  
904 – 911  
SYSTEM  
ERROR  
VECTOR ##  
T e c h n i c a l S u p p o r t  
If these solutions do not work or you have a problem or error code not  
listed, see your System Administrator or call Service at the number listed  
on the back of this manual.  
6-4 Operator’s Handbook  
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S P E C I F I C AT I O N S &  
A C C E S S O R I E S  
A
S p e c i f i c a t i o n s  
Dimensions:  
Width – 9.2" (233mm)  
Length – 3.5" (89mm)  
Height – 10.35" (263mm)  
Weight – 2.25 lbs. (1 kg)  
Shipping Weight – 5.86 lbs. (2.66 kg)  
1.89" (48mm/384 dots) (203 dots per inch)  
Thermal direct (no ink /ribbon)  
Up to 4" (102 mm) per second  
64MB RAM and 64MB Flash  
7.4V Lithium-Ion (110V – 240V AC adapter)  
3.6V Lithium-Ion (internal)  
Printhead:  
Printing:  
Print Speed:  
Memory:  
Battery Type:  
Battery Recharge  
Time:  
1 – 3 hours, depending on the charger used.  
Supply Sizes:  
Width 0.50”, 1.2", 1.5", and 2.0" (12.7mm, 30mm,  
38mm, and 51mm)  
Lengths .55" – 4.0" (14mm –102mm)  
Peel mode supports .785" (20 mm) or greater  
lengths.  
Non-Peel mode supports .55" (13.97mm) or greater  
lengths.  
Operating  
Temperature:  
40°F – 110°F (4°C – 43°C)  
5% – 90% non-condensing  
Humidity (Operating  
& Storage):  
Specifications & Accessories A-1  
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A c c e s s o r i e s  
This section lists accessories available for your printer and their part  
numbers.  
Part Number Description  
M09462  
M09465  
M06063  
114226  
125859  
120095  
127068  
125849  
125847  
124053  
126791  
125681  
Single-Station Battery Charger  
Four-Station Battery Charger  
AC Adapter  
Cleaning Pen  
USB Cable  
Extra Battery  
Battery Backup Power  
Screen Protector  
Stylus  
Deluxe Wrist Strap  
Petite Wrist Strap  
Shoulder Strap  
M0PHOL0401 Holster/Belt/Pouch  
M0PHOL0402 Holster only  
A-2 Operator’s Handbook  
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Visit www.monarch.com for sales, service,  
supplies, information, and telephone numbers  
for our locations throughout the world.  
TOLL FREE:  
1-800-543-6650 (In the U.S.A.)  
1-800-363-7525 (In Canada)  
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