KX-NCV200
ACD Report Server/Voice Mail System
ACD Report
Performance
Graphs
ACD Monitor
The KX-NCV200 is two systems in one, combining all the features and functionality of the Panasonic KX-TVA200 Voice
Processing system with a comprehensive ACD reporting system. This dynamic combination takes call management to the next
level. The Voice Processing system is a fully featured voice mail with email integration and auto attendant. The ACD Reporting
System provides monitoring and performance reports, call information reporting, history, and agent log-in. The KX-NCV200 is
an all-inclusive call management system that will help you improve customer service and reduce telecommunications costs.
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ACD Report Server to Optimize Management
The NCV200 ACD report server brings advanced
call center functions to your Panasonic PBX System,
providing you with monitoring and performance
reports, call information history, and agent log-in.
It’s easy to optimize call center management
with NCV200’s readable and comprehensive
performance reports, which can be reproduced in
emails or color graphs. The result – increased orga-
nizational flexibility and reduced operational costs.
Product Structure
Efficient Message Management
ACD Report Client (Software)
• Makes reports of incoming call information for ICD
(Incoming Call Distribution) groups.
Offers useful voice mail features, such as e-mail notification
when a caller leaves a message, the capability to attach
voice messages to e-mail messages and easier operation
using the LCD on Proprietary Telephones. Panasonic delivers
new levels of communication ease and efficiency that can
help any business be more productive.
• Prints out or sends e-mail reports.
• Displays the history of incoming call information.
• Provides a function to monitor the number of incoming calls
and the number of answered calls for ICD groups, Queues
and Agents by ACD (Automatic Call Distribution) monitor.
• Displays graphs using the Performance Graphs function.
ACD Report Server (Hardware and Software)
• Stores the incoming call information data that is displayed
by the ACD Report Client.
Advanced Agent Management
Designed to bring advanced call center functions to users
of Panasonic PBX systems, the KX-NCV200 provides use-
ful functions such as monitoring and performance reports.
Oftentimes, the difference between gaining or losing a new
customer can hinge on a single telephone call. The Panasonic
call center solution makes sure that every telephone call works
in your favor.
• Transfers the data to the ACD Report Client.
Performance Graphs
The number of incoming/outgoing
calls and accumulated call data that
are monitored by the ACD Report
Client can be viewed in graph form.
The user can also customize the
format, and select the data for
producing graphs. These per-
formance graphs are capable
of changing to reflect changes
in the ongoing status.
ACD (Automatic Call Distribution)
Monitoring & Reporting Functions
A clear knowledge of actual operating performance is vital
to optimizing call center management. The Panasonic ACD
Report Server lets supervisors monitor parameters, such as
the number of active calls, agent status, queue status and
agent/group performance. It also provides a reporting func-
tion for the detailed analysis needed to improve call center
performance.
Agent Log-In
Each agent is provided a unique code and a password. An
agent uses this code and password when he or she logs in
to the system. This feature allows supervisors to monitor the
agents individually and create reports for each agent instead
of each extension.
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Voice Processing Features
Subscriber’s Features
System Features
Alternate Extension Group
Interview Service
List All Names
Auto Receipt Confirmation
Automatic Log-In
Receive Message
Auto Forwarding
Message Recovery
Remote Call Forwarding Set
Subscriber Tutorial
Temporary Personal Greeting
Timed Reminder Setting
Toll Saver
Automated Attendant
Broadcasting Messages
Busy Coverage Mode
Call Transfer to Outside Line
Caller ID Call Routing
Caller ID Screening
Logical Extension (All Calls Transfer to Mailbox) Autoplay New Message
Message Delivery, Internal
Message Reception Mode
Message Waiting Notification–Device
Message Waiting Notification–Lamp
Multilingual Service
Bookmark
Call Transfer Status
Callback Number Entry
Caller ID Callback
Calling a Beeper (Pager)
Two-way Record
Two-way Transfer
(Integration Only)
Caller Name Announcement (Personal)
No Answer Coverage Mode
Delete Message Confirmation
Caller Name Announcement (System)
On Hold Announcement Menu
External Message Delivery Service
Unlimited Message Length
Class of Service (COS)
Company Greeting
Company Name
Operator Service
PIN Call Routing
Group Distribution List – Personal
Group Distribution List – System
Urgent Message
VM Menu
Play System Prompt After Personal Greeting Incomplete Call Handling Service
Covering Extension
Custom Service
Daylight Saving Time Assignment
Dial by Name
Port Service
Live Call Screening
System Setting Features
Auto Configuration (APT/DPT Integration Only)
Custom Service Builder
Rotary Telephone Service
Service Access Commands
Service Groups
Mailbox Capacity Warning
Message Transfer
Default Mailbox Template
DID Call Routing
E-mail Integration
Extension Group
System Clock
System Prompts
Time Service (day, night, lunch, and break)
Trunk Service (Universal Port)
One-touch Two-way Transfer
Personal Custom Service
Personal Greeting for Caller ID
Personal Greetings
Password Administration
Recording by System Administrator
Service Mode
Fax Management
System Backup/Restore
Hold
Voice Mail Service
Playback Volume/Speed Control
Private Message
System Reports
Holiday Service
Intercom Paging
System Security
Time Synchronization (DPT Integration Only)
Voice Processing System Maximum Capacities and Specifications
KX-TVA296
KX-TVA204
Modem Card
1
ACD REPORT SERVER
ACD Monitor
Performance Graphs
Reports
4-Port Digital Expansion Card
6
Initial Configuration and Expansion Capabilities
Initial Configuration
Maximum
Initial Configuration
Maximum
4
24
No. of Ports
Recording Time
1000 hours
• CO Call
Specifications
• Lost Calls
• System
Custom Services
Number of Messages
Length of Personal Greeting Message
Message Retention Time
Maximum Message Length
Up to 100
Limited by Storage Time
Up to 360s (programmable)
1 to 30 days (programmable)
1 to 60 minutes (programmable)
1 to 600 minutes (programmable)
1022 Subscriber + 2 Manager
• Group
Maximum Combined Length of Message per Mailbox
Number of Mailboxes
• Agent
100 V AC to 240 V AC, 1.5A, 50
Hz/60 Hz
Power Source
• Agent (operator code)
Logs
DC Input
40 V, 1.38 A (55.2 W)
Dimensions (W x H x D)
10 7/8" (W) x 14 7/8" (H) x 4 5/8" (D)
• Call
Weight
9.7 lbs
• Agent
PBX Hardware
KX-TDA 100/200 (V2.02)
KX-TDA600 (V2.03)
Agent Log-in
Applicable PBX
Connection
LAN (CTI Link Card is required for LAN)
System Requirements for ACD Report Client
System Connection Diagram
1 – Requires subscription to Caller ID service offered by certain telephone companies for a fee.
2 – This brochure describes features that are available when a Panasonic KX-TVA voice processing system is digitally integrated with a Panasonic Digital Hybrid IP-PBX system.
Some features may be available only when the systems are digitally integrated and digital telephones are utilized. See your dealer for details.
Panasonic Consumer Electronics Company
Division of Matsushita Electric Corporation of America
Executive Offices: One Panasonic Way, Secaucus, NJ 07094
Panasonic Customer Service
9 am - 9 pm (EST) Monday – Friday
10 am – 7 pm (EST) Saturday & Sunday
1-800-211-Panasonic • [email protected]
Design and specifications subject to change without notice.
CSD060201SS
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